resume_text,category
"         SENIOR ASSOCIATE       Executive Profile    Seasoned Financial Markets professional with over 12 years of experience in Global Financial Markets Sales & Trading across the Corporate and Institutional space in India.      Skill Highlights            Developing and sustaining strong client relationships. 
    Demonstrated ability to deliver solutions to clients, based on excellent analytical skills.    Compatibility for both, independent and teamwork.      Project management   Product development    Risk management assessor            Core Accomplishments       Created strategies to develop and expand existing & new customer relationships, resulting in a  150 % increase in annual Global Markets sales revenue     Helped grow bank's Global Markets revenue by  200 % from $ 0.5M  to $ 1.5M         Acquired 20 new clients in the past year, with total trading volume of $10B through professional networking, loan reviews and marketing             Professional Experience      Senior Associate   12/2012   to   06/2016     Company Name   City         Primary responsibilities included providing Advisory & Execution to Corporate & Institutional clients across Foreign Exchange, Interest Rates & Commodities products in line with their Credit & Risk profile   Reviewed clients' accounts and results regularly to determine whether life changes, economic developments or financial performance indicated a need for plan revision    Analyzed financial information obtained from clients to determine strategies for meeting clients' financial & risk management objectives     Communicated regularly with management regarding portfolio performance and new loan transaction quality      ​   Interpreted data on price, yield, stability, future investment-risk trends, economic influences and other factors affecting investment programs   Involvement in product structuring function to offer tailor made products to clients to meet internal & regulatory requirements.            Active involvement in developing and launching of new products to increase and strengthen client engagement  Followed Global Service Delivery approach to capitalize on off-shore business opportunities with clients having a multi geographical presence  Investigated red flags for fraud, embezzlement, money laundering, tax evasion, false accounting statements, organized crime, terrorist financing and insider trading as a part of new client engagement     Assisted senior-level credit officers with complex loan applications    Providing a strong back up to the trading/ALM desk and also manage the execution and lay-off of risk from the trading book          FX Dealer   05/2009   to   12/2012     Company Name   City         Trading responsibilities included market making & proprietary trading in spot (USD/INR) & G7 currencies in the inter-bank market and also internal sales team  Manage the INR risk and liquidity funding book in coordination with the money market desk.  Monitoring of the Net Open Position (NOP) and Aggregate Gap Limit (AGL) limits for the bank.  Developing the pricing mechanism and actively managing the entire process flow for launch of electronic trading platform.  Franchise building by regularly interacting with Sales and Clients.  Participate in various activities to help offshore counterparts to understand and undertake activities in the Indian financial markets.  Providing inputs to the daily market commentary and other research publications.          Associate   05/2004   to   03/2009     Company Name   City         Provide Advisory & Execution capabilities to manage Foreign Exchange & Interest Rate hedging flows for clients across the Corporate Coverage Group  Managing a team of two traders to run the High Frequency trading desk for top tier clients based on Technical & Fundamental analysis  Generate & manage Fx flows by working closely with the trade finance, cash management and the Institutional Client group  Pricing and execution for currency option structures including vanilla options, single & multiple barrier options & exotic structured options  Generated revenues in excess of EUR 4.0 Million for 2008 and over EUR 8.0 Million for 2007  Involved in the set-up & implementation of a new in-house trade capture system for Fx trades          Education      Post Graduate Diploma in Business Administration  :   Finance & Marketing   May 2004       S.I.E.S College of Management Studies   City  ,   State  ,   India     Post Graduate Diploma in Business Administration with dual specialization in Finance & Marketing        Bachelor of Commerce  :   Accounting and Finance   March 2001       Mumbai University   City  ,   State  ,   India     Bachelors in Accounting, Finance & Economics        Post Graduate Diploma  :   Export- Import Management   December 2001       Indian Merchant Chambers   City  ,   State  ,   India     Post Graduate Diploma in Export- Import Management        Interests    Traveling and Photography      Skills    Proficient with Bloomberg & Reuters newswire applications along with MS Office proficiency      Additional Information     Currently pursuing the Certified Public Accountant (CPA) program. Willing to take any additional certifications as required by the regulatory and the firms' guidelines.     ",BANKING
"         ACCOUNTANT           Professional Summary    To obtain a challenging position in a professional and dynamic environment while utilizing my skills and experience to further my career in accounting.      Core Qualifications        Excel, Word, Access, and PowerPoint 
*Knowledge of SAP system            Experience      Accountant    March 2001   to   Current     Company Name   －   City  ,   State      Document monthly close procedures and recommend and implement new processes as needed.  Govern inter-company and reinsurance recoverable accounts and perform analysis including cash settlement on a monthly basis.  Balance inter-company and reinsurance recoverable accounts before the close of the balance sheet.  Prepare Inter-company wire transfer requisitions for manager approval and subsequently complete the cash settlement forecast for the treasury department.  Validate cash settlements through the treasury report to ensure that all wires have been processed.  Communicate inter-company settlement status to senior management.  Prepare and post the accounts payable and paper settlement journal entries for the subsidiary companies that are 100 percent reinsured by the parent company.  Complete account reconciliation by the alert reporting deadlines.  Prepare a business summary analysis (BSA) for inter-company and reinsurance recoverable accounts on a quarterly basis and submit the BSA to the corporate accounting department.  Approved SAP account requests from multiple departments.          Accountant    April 1999   to   March 2001     Company Name   －   City  ,   State      Assisted in budgeting the annual expense plan and other accrual analysis for Allstate Motor Club.  Completed monthly close procedures including investment activities, bank reconciliation, income tax provisions, and analyzing accounts.  Analyzed and prepared monthly and year to date financial reports to determine liabilities, income statements, balance sheets, profit and loss, tax liability, and other financial activities.  Reviewed finance statements during month-end closing process and documented any month end close issues.          Staff Accountant/ Lease Administrator    June 1996   to   April 1999     Company Name   －   City  ,   State      Completed month-end close procedures and prepared and posted monthly journal entries.  Assisted with month and year-end closings included downloading and uploading information from the corporate system.  Prepared and analyzed monthly financial statements.  Analyzed the monthly sales and expense reports and processed accruals.  Managed the accounting function including general ledger and rent and lease documentation.  Analyzed and reconciled balance sheet accounts.  Reviewed and prepared real estate, sales-used, and personal property taxes.  Managed fixed assets including deferred and amortized account activities.  Audited accounts payable and 1099 reports and implemented necessary changes.          Assistant Claim Approver    July 1992   to   June 1996     Company Name   －   City  ,   State      Reviewed insurance claims to determine that insured and medical service providers submitted all pertinent information.  Reviewed insurance claims to determine whether they were covered under the appropriate insurance plan.  Evaluated medical charges and/or benefits for reasonableness.  Processed and approved insurance coverage such as PPO, Medicare, Medicaid, indemnity, and renal dialysis.  Adjustment insurance claims in the assigned territory.  Responded to inquiries from medical providers and members regarding the insurance claims to resolve issues in a professional and timely manner.  Prepared letters or memoranda when required.  Processed requests from primary care physicians for authorization of specialty referrals.          Proof Operator    September 1991   to   July 1992     Company Name   －   City  ,   State      Processed and balanced customer's deposits and withdrawals on a daily basis.  Prepared necessary adjustments to customer or teller transactions.          Billing Associate    September 1988   to   October 1990     Company Name   －   City  ,   State      Performed all industrial billing on a day-to-day basis.  Reviewed and maintained customer account records.  Managed customer inquiries concerning coverage changes, re-bills, renewal rates, and reinstatement procedures.  Reviewed customer credit analyses and contacted customers to collect unpaid balances.  Investigated claims for deductions, returns, and excessive freight charges.          Account Receivable Clerk    June 1984   to   September 1988     Company Name   －   City  ,   State      Receipted money received in the department in the form of checks, lockbox, credit memos, and deductions.  Prepared and reviewed customer invoices and adjusted any errors from previous invoices.  Prepared necessary adjustment credited invoices and write-offs for approval.  Analyzed and reconciled account balances on periodically.  Corrected weekly reports to ensure that subsystem total balances with the general ledger totals.  Assisted in preparing and entering payment vouchers.          Education      Master degree   :   Accounting      Gujarat University      India    Accounting        Computer Programming in COBOL language, Triton College in River Grove, IL 				
*
	1                  Skills    account reconciliation, accounting, accounts payable, accruals, accrual, balance sheet, Balance, balance sheets, bank reconciliation, benefits, billing, budgeting, COBOL, Computer Programming, corporate accounting, credit, dialysis, documentation, senior management, expense reports, finance, financial, financial reports, financial statements, fixed assets, general ledger, insurance, letters, Access, Excel, money, PowerPoint, Word, month-end closing, month end close, primary care, processes, profit and loss, real estate, reporting, sales, SAP, settlements, tax, taxes, treasury, year-end   ",ACCOUNTANT
"         GUNNERY SERGEANT             Core Qualifications          Detail oriented  Budget planning  Windows proficient  Mac proficient  Active Directory  Microsoft proficient  Leadership skills  Resource management              Experience      Gunnery Sergeant    January 1997   to   January 2014     Company Name                Specialist     Company Name          Administered, designed, installed, maintained, and repaired network data communication links and fiberoptic cabling.  Supported a myriad of computer and network operating systems and servers.  Provided direct hardware and software support, installation/configuration support for over 5000 users, computers, laptop, printers, and peripherals.  Manage, supervised, and trained over 40 personnel at any given time during multiple work shifts in a constantly changing environment.  Implemented policies and directives to streamline and maximize productivity of all personnel.  Maintained Windows and Linux/Unix HP-UX based servers performing data management, backups and restore, troubleshooting and preventative maintenance to ensure minimal downtime and increased productivity throughout entire organization.  Oversaw the successful completion of several windows platform migration workstation and server Network administration, design, and installation utilizing fiber-optic, tactical fiber-optic cabling, and Cat 5e cabling allowing for quick and efficient reorganization of IT assets Cisco and Alcatel switch and router installation and administration, ADP trained Responsible officer for all IT assets in Unit and responsible for maintaining an accurate inventory of over 3000 computers, printers, and peripherals.  Information assurance manager (IAM) for Organization, ensured compliance with DOD IA standards.  Responsible for ensuring all IAVA, antivirus install and updates throughout organization Manage helpdesk via phone or email fielding all trouble calls from customers and resolving or escalating them as required.  Create, modify, and delete user accounts.  Initiate, manage, track, close, and perform trend analysis on maintenance actions.  Used trouble ticket system (Track IT!, Remedy) and other Organizational tools.          MAGTF Planning Specialist Baghdad, Iraq       Responsible for logistical support; typical duties included updating plan and information to unit-level detail and operating/managing force deployment planning's automated data processing tools.  Created force reports and properly formatted and forwarded electronic mail, files and newsgroup message traffic.  Provided support in preparing, planning, mapping, and tracking routes for over 50 personnel on   daily basis.  Developed reports for Supervisors on a weekly basis using Command Post of the Future (CPOF) system.  Maintained constant contact with personnel providing the needed support.  This resulted in zero loss of personnel and assets saving the government about $50 to $100 million.          Aviation Supply Specialist       Validated customer requirements, processed requisitions, submitted requisitions, initiated appropriate follow-up actions, and processed and delivered material in accordance with all government regulations and procedures.  Maintained Inventory Procured assets when below allowable limits Perform the functions necessary to provide logistical support to aviation activities.  Performed tasks dealing with aviation supply support, including financial management, inventory management, material management, personnel staffing and requisitioning procedures.          Education      Bachelor of Science   :   Information Technology  ,   October 2012    Columbia Southern University   －   City  ,   State      Military Occupation Specialty Training Information Technology Aviation Supply Course
*Yellow belt trained in Continuous Process Improvement Awareness          Skills    Active Directory, streamline, ADP, antivirus, Budget planning, cabling, Cat 5, Cisco, Communication Skills, hardware, data processing, data management, Detail oriented, electronic mail, email, financial management, government, government regulations, HP-UX, inventory management, Inventory, Leadership skills, Linux, Mac, managing, Windows, windows platform, migration, Network administration, network, operating systems, Organizational, peripherals, personnel, Personnel management, policies, printers, Process Improvement, quick, router, servers, staffing, switch, software support, phone, trend, troubleshooting, Unix      Additional Information      KEY QUALIFICATIONS
*Active Secret Clearance
*Stress Management  AWARDS Joint Service Commendation Medal Joint Service Achievement Medal Navy & Marine Corps Achievement Medal Joint Meritorious Unit Award Navy Unit Commendation Marine Corps Good Conduct Medal National Defense Service Medal Afghanistan Campaign Medal Iraq Campaign Medal Global War on Terrorism Service Medal Navy Sea Service Deployment Ribbon      ",AVIATION
"         STAFF ACCOUNTANT       Professional Profile     To gain payroll skills       Qualifications          Deltek Time and Expense 8.1; Costpoint 6.1; ADP  Enterprise HR 5.0; ADP 5.30; eTime 3A; Ceridian; SAP  Equity Edge, Acuity 4.10; Kronos; Nextgen;  Office Suite, accounts payable, benefits, budget, Contracts, documentation,  general ledger, insurance,   access, Microsoft Office Suite, Enterprise, payroll processing, personnel, policies,   tax, training material, workshops, year-end              Relevant Experience     Successfully transitioned company from use of paper timesheets to an automated payroll system within  six months.Worked with human resources to develop streamlined way to track paid time off.Simplified payroll processing procedure to increase department productivity by 25%.       Experience      Staff Accountant     08/2014   to   Current      Company Name   City  ,   State      Review, verify and input personnel action forms for all certified, classified, and substitute positions.  Process times sheets with the use of the Kronos timekeeping system for all employees of the schools assigned.  Responsible for an annual payroll of over 18 million dollars.  Process paper time sheets for all bus and shuttle drivers.  Responsible for entry of all direct deposit, W-4, and A-4 forms for all employees working for the Board using Nextgen accounting software.  Update supervisor as required for changes or corrections needed to complete the monthly payroll processing.  Analyze and access reports and data before finalizing the monthly payroll to identify variances or other anomalies that need to be corrected prior to final processing.  Ensure employees board approved payroll changes are calculated and prorated based on the required salary schedule.  Work closely with the supervisor and team members to ensure implementation of processes are standardized and executed in accordance with school board policies.         Payroll Administrator     07/2009   to   01/2014      Company Name   City  ,   State      Responsible for all payroll functions.  Updated payroll records; including changes in employee tax exemptions, direct deposit, benefit deductions, and applicable garnishments.  Provided timesheet training and granted access credentials for all new hires.  Maintained payroll guidelines by writing and updating policies and procedures.  Complied with federal, state, and local legal requirements by studying existing and new legislation.  Maintained professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.  Independently maintained and prepared post payroll tax general ledger entries bi-weekly and at month-end close.  Provided weekly written memos to management and staff concerning time and attendance.  Prepared and provided all requested documents and materials for annual payroll audit.  Tested Accounts Payable expenditures for annual Sox Audit.  Maintained employee confidence and protects payroll operations by keeping information confidential.  Supported organization's mission; committed to exceeding customer expectations through efficiency and quality service.  Left this position to attend to a family medical situation that has since been resolved.         Payroll Specialist     03/2001   to   03/2005      Company Name   City  ,   State      Developed and processed confidential payroll documentation for approximately 300 employees located throughout the Southeast Region.  Executed payroll budget of over $45 million through the payroll processing vendor and ensured final disbursement of funds to employees.  Acted as Point of Contact for ADP and eTime systems for the Blood Services Division of the Alabama Gulf Coast Region.  Conducted a study which resulted in improved accuracy of timesheet input, enhanced actual payroll output, and streamlined the payroll timesheet process which yielded greater efficiency.  Managed the payroll training of department timekeepers and monitored their daily progress.  Wrote a revised payroll.  technical manual from vendor training material that was deemed more user friendly by the trainees.  Provided a bi-weekly briefing to the Payroll Manager on labor issues, status of payroll, and current projects.  Prepared and issued W-2's for the region ensuring accurate employee wage records and timely submission of tax documents in preparation for year-end-close.  Left this position due to a lay-off within the company.         Staff Accountant     06/1999   to   03/2001      Company Name   City  ,   State      Processed bi-weekly and semi-monthly payroll for 180 employees throughout the United States.  Analyzed and reviewed benefit election documentation to ensure proper selections were made by employees.  Executed garnishment and child support orders in accordance with state laws.  Reconciled payroll bank accounts after disbursement of funds.  Processed accounts payable checks to be distributed to numerous company vendors.  Prepared journal entries and made adjustments to the general ledger for month-end close.         Payroll Specialist     09/1997   to   06/1999      Company Name   City  ,   State      Responsible for the payroll execution of nearly 400 employees in the Retail Division.  Verified application packets to ensure all required documentation was captured.  Input pertinent information into the ADP system and ensured new associates were properly registered to receive accurate compensation.  Received and processed all employee job verification requests from various businesses and creditors.         Payroll Accountant     09/1996   to   09/1997      Company Name   City  ,   State      Review confidential contractual offer letters for tenured and part-time professors to determine appropriate compensation packages.  Contracts were negotiated with professors and upon approval, the financial conditions of the contract were executed.  Tracked the labor funding for contracts staying within the prescribed departmental salary budget.  Responsible for committing and obligating funds for in-house contracts and matching the final disbursements.  Coordinated insurance and retirement benefits for all college faculty and staff.         Education      MBA     2010     University of Phoenix   City  ,   State             B.S  :   Business Adminstration   1992     Alabama A&M University           Business Adminstration       Affiliations     American Payroll Association       Skills     accounting software, accounts payable, ADP 5.30, ADP, benefits, budgets, Ceridian, Contracts, documentation, Edge, Equity, forms, funds, general ledger, insurance, Kronos   Microsoft Office Suite,networks, Payroll, payroll processing, personnel, policies, processes, publications, SAP 6.20, taxes, training material    ",ACCOUNTANT
"         RDA       Professional Summary          I am a very dependable, hardworking team player. I get along easily with all types of people. As I pursue my career as a Dental Assistant I am looking for an experienced level position while I renew my RDA license.       Licenses      X-Ray Certified  Certifications pending RDA, Coronal Polish and Pit and Fissure Sealant  Invisalign Certified  ​       Dental Skills          
    4-Handed
    Dentistry   
    Preventative
    Care  
    Instrument
Sterilization  
    Diagnostic
    X-Rays  
    Infection
    Control  Ortho        Emergency  Treatments      Prosthetics/Restorations   Prep  for Oral Surgery             Bleaching Trays      Casts/Impressions  Patient  Education                CHAIRSIDE SKILLS      Prepare tray setups for dental procedures.  Obtain dental records prior to appointments.  Prepare patients for procedures - ensure comfort and develop trust; calm distressed patients; instruct patients on postoperative and general oral health care.  Oversee cleanliness of operatories and instruments; insure safe/sanitary conditions using the autoclave, ultrasonic and dry heat instrument sterilization  Assist dentist with extractions, fillings, RCTs, Implants, Crown Preps  Assist hygiene and SRP cases        general office skills      Eaglesoft  Dentrix  Open Dental  Microsoft Office  Exceptional Phone Etiquette   Scheduling           Professional Experience     03/2014   to   04/2015     RDA    Company Name   －   City  ,   State        Coordinated appointment schedules for both the dentist and oral surgeon.         Routinely completed inventory, supply orders and restocked supplies.  Greeted and prepared patients for dental examinations.      Properly sterilized dental equipment and examination rooms in accordance with infection control policies.        Correctly arranged instrument trays prior to dental procedures and surgeries.          Proficiently assisted dentist with diagnostic, preventative, general, orthodontic, endodontic, surgical and periodontic procedures.              04/2013   to   12/2013     Dental Assistant    Company Name   －   City  ,   State       Greeted and prepared patients for dental examinations.      Properly sterilized dental equipment and examination rooms in accordance with infection control policies.       Effectively operated x-ray machines and developed x-rays.       Provided appropriate postoperative instructions as prescribed by dentist.       Expertly filed patients' charts and processed billing and payments.            06/2012   to   12/2012     Dental Assistant    Company Name   －   City  ,   State       Greeted and prepared patients for dental examinations.      Properly sterilized dental equipment and examination rooms in accordance with infection control policies.        Accurately collected and recorded patient medical and dental histories.                     Education and Training     2012       Dental Assisting Program    Kaplan College   －   City  ,   State         Honors GPA 3.85          2014           Invisalign Training   －   City  ,   State             2015           iTERO Training   －   City  ,   State             2015           Kor Whitening Training   －   City  ,   State              Community Service      Dentistry From the Heart - Free Dentistry  CEA Dental Convention - Greeter, Collected Surveys  Kaplan Student Leaders - Feeding America, Blood Drive     ",ARTS
"       BUSINESS ANALYST SR. TECHNICAL BUSINESS ANALYST         Highlights          C, C++, core java  Back Ends			: Oracle 9i, 10g, 11gRII,MS SQL Server-2005,IBM DB2  Computer Tech.		: UML  Web Designing		: HTML, XML  Operating Systems		: Windows 9X/XP/2000/2003 Server,  Linux Red hat 5, SUSE 11  Development Tools		: Rational Rose, MS Visio, MS Project, Oracle SQL Developer, 					  Crystal Reports, Java Workflow Editor, Eclipse  Application servers	: Jboss , Tomcat5, 5.0.1.GA,IBM Websphere App Server 7.  Databases & Tools      	: Oracle 9i, 10g, MS SQL 2008, Oracle Enterprise Manager Console, 				  SQL Developer, Power Builder 9.0  Bankind Application	: Finacle Ebanking Application by Infosys Ltd.              Accomplishments      WAYE(World Alliance for Youth Empowerment).  Completed Yes+ course with advance meditation techniques.  I hereby declare that all the above information furnished by me is true and correct to the best of my knowledge.  4.        Experience      Business Analyst Sr. Technical Business Analyst      Company Name              SDLC     Jul 2011   to   Dec 2013      Company Name         Requirement Gathering Requirement Analysis Release management Product management Product implementation role BRS analysis Feasibility analysis Vender management Client handling Product Management Highlights: Initiated new projects like mobile devices compatibility Key resource for Standard Product Enhancement and Documentation.  Interacting with Marketing Team to understand market demands.  Worked actively for ""Cloud SFA"" project to implement product on cloud technology.  Market research of competitive products for product enhancement.  Involved in pre-sales activities for understanding market and product enhancement.  Involved in ""30 Days Implementation Plan"" documentation for WSFA.  Actively involved in complete Software Development Life cycle to manage the project at every phase of SDLC in order to meet business requirements.  Exposure to industry verticals such as Banking, Pharmaceuticals and Healthcare.  Deciding time lines for UAT, Deployments, Staging movements, Live deployments.  Working as an Application Owner.  Online Banking India (Finacle Ebanking Application by Infosys Ltd.) Retail Internet Banking, India version migration from 6.2.3 to 11.0.2 PDF Statements integration with session validation Service Request module for Domestic and NRI Customers Online Banking International Geographies (UK, CA, DE, HK, SG) Funds Transfer (Scheduled, Hot Payments) Service request module (implementation of more than 100 Service requests) Click to Call Service Generate Password through OTP Tax certificates download (Integration and session validation) UI revamp for ICICI Bank UK Responsibilities: Handling RIB for UK, Germany, Canada as an Application Owner.  Co-ordinate with Business for requirement understanding.  BRS study, feasibility and Acceptance.  Discuss the approach with in-house Development team or vendor and get an approval on Cost and timelines.  Provide an Impact analysis Preparation of System test Cases UAT testing Change management (VSS checkout checkins) Release on UAT to Business for testing, acceptance and Sign-Off Co-ordinate with deployment team for Staging movement and Production movement Documentations : Approach Document (b) System Testcases (c) Release Doc (d)Live Deployment docs Guide production support team for Live issues RCA Co-ordinating with other related teams like UBPS, CDCI, core banking.  Troubleshooting and Responding to ad hoc exercises and Production issues.  Handling Level 3(Application owner) escalations for severe Live issues Vendor co-ordination Co-ordinate with Business for Requirement understanding and project sign-off Training Received: Information Security: Web / Mobile application threats.  Projects Implemented at Base Information Management Pvt.  Ltd.         Software Implementation Engineer     Dec 2008   to   Jul 2011      Company Name                 Dec 2008   to   Jun 2011      Company Name         Base E12 WSFA is a web based sales force automation solution to automate and make the sales process more effective and productive.  It captures Sales Person's Day-to-day activities and generates useful reports for top management and sales department.  Customized Solution for	-	Novartis India Ltd.  Franco Indian pharmaceuticals 2.  Project name	: Customer Relationship Management (Web Based J2EE) CRM application is used for sale order booking ,tracking , delivery for company's products.  It includes SMS based sales tracking.  Customized Solution for	-	Novartis India Ltd.	 3.  Project name	: Workflow Applications (Web Based J2EE) Workflow applications include solutions for company's internal use like Cash voucher approvals, Capital Expenditure approval process.  This applications master data is based on SAP masters and transactions.  So, we built up a Data bridge between our database and SAP database to synchronize the data.  Customized Solution for	-	Alkem Labs Roles and responsibilities for all above projects : To communicate directly with the client and gather details of requirement.  Documentation (URS,SRS).  Designing screen layouts Interact with development team, QC team for effective solution.  Impact analysis, Gap Analysis documentation.  Test cases review.  Application implementation on site.  Pilot Run and User Acceptance testing.  Application training, Go Live, Project sign-off.  Work with end-users to define and execute test scenarios and ensure appropriate end user training.  Technical Responsibilities: Provide detailed system requirement to client(Hardware/Software).  Production Server Setup (Windows 2003 Server / RedHat Linux 2.5).  Database setup (Oracle 10g R2.  IBM DB2,MS SQL 2005).  Standard database restore, Master Data preparation.  Application server installation and configuration(Jboss 5.1.0.GA & Tomcat6).  Software deployments(ear,war etc.).  Maintaining Versions and Deliverable.         Education      Bachelor of Engineering  ,   Information Technology   6 2008     University of Mumbai         Integrated Trading and Manufacturing (ITM,An ERP by Base 				 	  Information)
BI Tool			: BI Base (Business Intelligence tool by Base Information) Information Technology       Personal Information    Comprehensive problem solving abilities, excellent verbal      Interests    Passport, Visa Details          :	Visa: L2 EAD
Extracurricular activities          :	Actively participated in organizing collage 	events,Industrial Visits,
	Active member and volunteer for      Languages    English, Marathi, Hindi.      Skills    Go Live, ad, applications master, Approach, automate, automation, banking, BI, Business Intelligence, C, C++, Change management, competitive, CA, Hardware, Customer Relationship Management, CRM, Crystal Reports, Client, Databases, Database, delivery, Designing, Documentation, Eclipse, Editor, English, ERP, Funds, Hindi, HTML, IBM, DB2, IBM Websphere, Information Security, J2EE, Java, Jboss 5.1.0, Jboss, Languages, Linux, Market research, market, Marketing, MS Project, Windows 9, Windows, 2000, migration, Operating Systems, Oracle 9, Oracle, Developer, Oracle Enterprise Manager, Oracle SQL, PDF, Power Builder 9.0, Product Management, Rational Rose, Red hat 5, RedHat Linux 2.5, Requirement, Retail, Sales, SAP, SDLC, servers, SMS, Software Development, MS SQL Server, MS SQL, SQL, Tax, user training, Tomcat5, Tomcat6, Troubleshooting, UML, validation, Visio, Web Designing, Workflow, XML      Additional Information      PERSONAL DETAILS:
Comprehensive problem solving abilities, excellent verbal  written communication skills, ability to deal with people diplomatically, willingness to learn team facilitator hard worker. Name					:	Aaditya Vijay Hirurkar Date of Birth				:	20th Oct-1985 Sex					:	Male Nationality				:	Indian Marital Status			:	Single   Passport, Visa Details          :	Visa: L2 EAD
Extracurricular activities          :	Actively participated in organizing collage 	events,Industrial Visits,
	Active member and volunteer for     ",BANKING
"         DIRECTOR OF BUSINESS DEVELOPMENT       Summary     Healthcare Sales Professional with over 6 years of experience as a successful Director of Sales.  Sales experience includes hospice / home health management, durable medical equipment (DME), and pharmaceuticals. Awarded for being the top performer for five consecutive years. Recognized for growth development and delivering bottom-line results. Specialized in connecting with clients and customers. Develop loyalty and referrals by utilizing consultative sales, identifying customer needs through active listening, education, and consistent follow-through. Experienced in developing strong and detailed sales and marketing plans to support corporate goals and objectives. Update and execute the sales and marketing plan daily, weekly and monthly to obtain corporate goals and objectives. Strong communication skills as a team member, presenter, and trainer.  Skillful and effective in communicating and interacting with associates, professionals and key decision makers.          Experience      Director of Business Development   02/2015   to   09/2015     Company Name      Director of Sales Director of Sales for the business line of Homecare and Hospice Implement sales and marketing plans for the Plains Region.  Meet and exceed the company's overall business plan, census goals and financial objectives.  This role is responsible for management and leadership of Client Relations Executives in the field and Care Transition Nurses in the hospital system.  Developed and implemented sales and marketing plans for all company products/service offerings, consistent with market analysis, reflecting referral source targets.  Develops and provides sales training.  Understanding of Medicare regulations for Homecare and Hospice.  Responsible for setting goals based on market analysis and company overall goals.  This position was dissolved due to company cuts.          Director of Sales / Area Sales Manager   01/2012   to   03/2014     Company Name   City  ,   State       Working in the healthcare industry of Hospice and Home Health in the Dallas Texas and Western Iowa locations.  Responsibilities included redeveloping a team of healthcare professionals to promote the company.  Increase sales and revenue through territory development by training and education to customers.  Communicate directly to vice President of company about the sales teams strengths and weakness along with new business opportunities.  Director of business development.  Develop plan to rebuild agency to meet budget by collaborating with referral sources and clinical team.  Maintain and develop growth by working with Nursing Facilities, Medical Clinics and Hospitals.  Communicate clearly what our program is to all referral sources.  Managed sales in Dallas Texas region and Iowa.          Senior Provider Relations Manager   02/2003   to   12/2012     Company Name   City  ,   State       Successfully rebranded the company despite stringent budget, building agency from eight patients to 130 patients as one of top five Provider Relations Managers.  Ranked #1 Senior Provider Relations Manager in the nation in 2005 and 20011; being groomed for Regional Sales Director.  Top performer in Region 6 (Nebraska, Iowa, and South Dakota) for past five years, while maintaining growth in Eastern and Central Nebraska by personally servicing territory of 18 counties in Nebraska.  Build rapport with key referral sources, coordinating with approximately 65 medical directors, nurses, CNAs, medical records clerks, social workers, and bereavement counselors, providing training, issue resolution, and follow-up support while remaining within budget.  Develop, plan, and present CEU in-service trainings through Iowa Western University to all referral sources, educating people about death, dying, hospice benefits and end-of-life care both in person and through webinars.  Manage and coach team of about 10 salespeople, providing marketing and strategic sales tools.  Responded to market need by building marketing tool that became company's main brochure.  Establish annual, monthly, weekly, and daily goals, keeping daily log of business sources, contacts, and leads, consistently following up with hand-written thank-you notes and calls.  Address problems, resolutions, wins, and marketing tips with weekly conference calls for region; report sales numbers both daily and weekly.          Senior Account Executive   01/1997   to   09/2002     Company Name   City  ,   State       Achieved #1 ranking Salesperson in Southern California Region within five months and maintained that for 3 years.  Developed managed care contracts throughout California.          Education      Bachelor of Science  :   Political Science    California State University of Bakersfield     State       Political Science        Professional Affiliations    Nebraska Alzheimer's Association American Parkinson's disease Association Creighton University Medical Center American Quarter Horse Association American Cancer Association End of Life Community for Nebraska Nebraska Hospice and Palliative Care Association American Red Cross Nebraska American Heart Association American Horse Show Association       Skills    agency, benefits, brochure, budget, business development, business plan, coach, contracts, Client Relations, financial, Home Health, Homecare, Hospice, leadership, notes, Director, market analysis, marketing plans, marketing, market, Nursing, rapport, Sales, sales training, strategic, written   ",BUSINESS-DEVELOPMENT
"         CONSTRUCTION MANAGER       Executive Summary    OSP/Construction/Engineering Manager with 33+ years of experience.  Strong strategic-planning and people-management skills.  Managing 30 to 40 union techs and contractors in the OSP Construction field to complete complex Fiber and Copper projects and make deadlines.
Successfully constructing and turning up 200 Cell Fiber Towers for the Automated Metering System for CenterPoint Energy in a 3 year time frame.  Working with a focused, motivated and performance driven team, meeting all deadlines for project projections.      Core Qualifications          Supervision and training  Complex problem solving  Team Leadership  Copper/Fiber Splicing  Cable Maintenance  OSP Aerial, Buried, Underground  Safety, Quality & Production Management  Cell Site Construction       First Aid & CPR  Alcatel/Lucent 8600 Training  Project Management  OSP Fault Locating  AutoCad Training  Customer Service  Budget Forecasts  Inventory Control  Union Meeting Organization  United Way Affiliate            Professional Experience     07/2014   to   01/2015     Construction Manager    Company Name   －   City  ,   State      Oversee material acquisition and placement of fiber for AT&T Manage 25 to 30 crews and coordinate job assignments Approve all red lines, invoicing, time sheets and expenses Work closely with engineering group to resolve and solve construction issues Weekly conference call for updates, projections, safety, quality and production Weekly job observations, safety meetings and truck inspections Accountable for every manager and technician in my location.         10/2012   to   04/2014     Supervisor    Company Name   －   City  ,   State      Evaluate approved technologies and architectures for application to specific requirements for plant additions to respond to requirements for growth and/or new services Design, develop, and define plans for the implementation of Fiber plant construction or modification of existing facilities to meet new or increased service demands or improve operating efficiencies When required, conduct formal meetings and/or presentations regarding engineering and construction plans for the receipt of pricing proposals or bids Assist as required, other departments by providing engineering Fiber design, cost estimates, studies, and analysis or by otherwise providing technical solutions or documentation to provide service to a customer or assist the operation and maintenance of the plant Provide cost data to be used in support of the capital construction budgets for implementation of designs, new services, technologies, and industry requirements Coordinate and oversee all major Fiber construction projects in the Tucson AZ area.  Placing, relocating, splicing, testing of all road projects, Fiber to the Node projects and Fiber to the house Make field visits and contacts to obtain the necessary permits and easements to place Fiber facilities along with preparing and filing the required documentation Oversee installation/construction and testing of Fiber facilities by making on-site inspections and acceptance testing to ensure acceptable system performance Manage daily operations of outside/central office technicians whose work includes the Fiber plant, Copper cable, BST/CPE, design services and installation and maintenance of residential and business telephony services.  Emphasize training, coaching and development of employees with regard to new processes and quality standards, customer contact, safety, expense control and technical skills.  Responsible for leading a team of technicians who meet attendance and performance standards Collaborate with the Union to achieve a win/win working relationship Celebrate successes appropriately using rewards and recognition.  Motivate team for continuous improvement and achievement of maximum performance.         02/2011   to   09/2012     Customer Service Coordinator    Company Name   －   City  ,   State      Design, engineer and complete all new Fiber cable splicing projects Coordinate all contractors placing and splicing Fiber/Copper cables Provide appropriate documentation to project engineers and construction management upon request Order and coordinate all major materials including Fiber and Copper cable Partner in the verification of proposed designs to create bills of material Participate in budget preparation Order and track materials for projects in coordination with engineering personnel Issue work and supervise contract personnel to resolve site complaints Verify the qualification and acceptance of plant for invoices Provide assistance with regional projects as directed Design, engineer and complete all Fiber cable to new cell sites projects for vendors Plan daily activity, requisitions, equipment and supplies Complete job documentation on paper or via computer.         11/2007   to   02/2011     Senior Technical Analyst    Company Name   －   City  ,   State      Constructing and turned up 200 Cell Site Fiber Fed Towers for the AMS Project in a 2 year time frame Develop project scope, schedules and cost estimates, as well as bid documents for projects in conjunction with engineering, marketing and operations Develop a cost effective project management plan in conjunction with engineering, marketing and operations effort(s) Manage project construction in accordance with project schedule(s) and budget(s) meeting customer service goals (on time and on budget).  Ordering all Fiber cable to facilitate new Ensure regulatory compliance (including Safety, DOT and Environmental) on the project(s) and with contractors, monitors project status, develop progress reports and communicate status to management Design, engineer and coordination of all Fiber cable to the new sites Design, engineer and oversee all relocation existing Fiber cable projects in a timely manner Review invoices and applications for payment to assure accuracy of tabulations, accuracy of completion percentage, and recommend approval or disapproval Conduct ""Project Meetings"" as required on projects with company forces, consultants and subcontractors to coordinate project administration, ROW acquisitions, survey, permitting, engineering, drafting, material availability, construction activity and resolve project problems Responsible for ensuring the following documents are completed with proper review (i.e.  permits, constructor's schedule, construction forms and any other applicable documents) Obtain or generate all ""as built"" drawings and generally accomplish all items required to close out project and organize project post-job review and ensure all documentation is completed.         01/1979   to   10/2007     FTTP Local Manager    Company Name   －   City  ,   State      Provide for the timely construction of new build/upgrade of Fiber cable related facilities by effectively coordinating and/or planning with other departments, utility companies, builders/developers and local governmental authorities Schedule and direct all placing and splicing of Fiber cable in field Job site quality inspections, ensuring compliance with applicable engineering standards, City and State and State Codes, and other regulations Obtain construction permits and utility permits, including make-ready, right-of-way, railroad, road-bore and crossing permits Improve work efficiency by recommending method improvements, budget expenditures, equipment uses and modified construction placing of Fiber practices Manage/Supervise union employees, estimate workloads and assign priorities to ensure maximum productivity and that deadlines are met Issue Fiber placing projects to subcontractors after assessing their work schedule, availability and area of expertise Modify system design and construction plans when problems occur by using discretionary authority and knowledge of theory and design Monitor progress, material expenditures, overtime labor expenses, tool/equipment inventory.          Education     2002     Bell Labs
Technical:  Telecommunications
Houston TX
Harris County             1976     High School Diploma      Bishop Forest High School                      General
Schulenburg TX
Fayette County              Affiliations    Communications Workers of America
IBEW
United Way      Skills     acquisitions, budget preparation, budgets, budget, cables, Cable, coaching, continuous improvement, CPR, customer service, documentation, drafting, engineer, filing, First Aid, forms, frame, inventory, Inventory Control, invoicing, marketing, materials, Meetings, office, win, monitors, Operations management, personnel, presentations, pricing, processes, Program Development, progress, Project Management, proposals, quality, Radio, Safety, Supervision, system design, technician, Telecommunications, telephony, Transmission, upgrade    ",CONSTRUCTION
"         PERSONAL TRAINER, GROUP FITNESS INSTRUCTOR           Summary     Veteran Air Force Intelligence Officer experienced in analyzing threats and managing projects such as security, threat mitigation, and training. Excellent communication skills built from presenting critical information to high level officers and government civilians on a daily basis.  Experience working with international partners for combine regional security initiatives. Trained and experienced strategic and tactical planner for joint and combined military contingency exercises. Health and fitness professional of eight years and strong motivator of groups to improve health and wellness through self-regulation principles.        Highlights          Top Secret/ Secrete Compartmentalized Information clearance   Project management   Leadership   Creative and innovative problem solving       Professional certification in fitness   CPR/AED certified   Customer service             Accomplishments     Air Force Commendation Medal   Bachelor's Degree GPA 3.44; Dean's List  Masters Degree GPA 3.85       Experience      Personal Trainer, Group Fitness Instructor    January 2015   to   Current     Company Name   －   City  ,   State      Created group fitness routines and implemented high impact cardiovascular endurance, strength, core and balance classes. Maintained high attendance and promoted additional class involvement. Expanded certifications to include Insanity Live and Silver Sneakers.  Run an online health and fitness accountability group. Inspired health changes and exercise promotion to a 10 member group. Provided self-regulation and behavioral adaptations for health and fitness.          Intelligence Planner    May 2012   to   September 2013     Company Name   －   City  ,   State      Identified intelligence requirements and threats to assets for operations and contingencies in the central and South America; experienced briefing executives.  Provided analysis for courses of action selection and positioning of forces in conjunction with representatives from Peru, Brazil, Colombia and joint forces in multiple combatant command operations.  Personally evaluated three Honduran intelligence units; identified areas for improvement and essential milestones in the regional mission of countering transnational organized crime.  Developed syllabus and instruction materials for mobile training team for a Peruvian intelligence unit, and provided threat awareness training materials to Colombian air and ground forces.  Reviewed joint publications and orders for accuracy and clarity and made significant contributions to joint publications for changes in content. Drafted intelligence plans for combatant command exercises.          Intelligence Officer    November 2011   to   May 2012     Company Name   －   City  ,   State      Leader of four man team, analyzed threats, prepared aircrew, drafted and reviewed over 2000 mission reports. Coordinated critical materials with six international partners for high value targets.  Upheld security protocols for sensitive compartmentalized intelligence facility. Regained access to four critical systems. Surveyed aircrew credentials monthly to ensure qualification for access to platforms mission and capability. Prepared four members with 12 hours of training to gain mission readiness.  Directed the production of 14 advanced aircraft academic briefings to maintain mission readiness for 94 pilots. Developed method to report significant events in the threat area and improved threat awareness.          Intelligence Officer    November 2009   to   May 2012     Company Name   －   City  ,   State      Mentored eight intelligence personnel; informed leadership of threats to assets at deployed locations. Selected to brief high level officers and Congressional Representative on the capabilities of the unit.  Reorganized manuals and checklists in preparation for operating inspection. Created continuity for new intelligence support position on Commanders Action Team.  Oversaw career development training of four airmen to receive on time or early mission qualification. Over 240 hours of sophisticated training including radar theory, history, tactics, and presentation skills.  Authored and presented over 50 threat briefings in support of combat search and rescue exercises, weapons instructor course, and daily pilot threat proficiency training.  Managed informational, physical, and personnel security for 200 personnel. Updated security operating instructions. Ensured all personnel met background investigation requirements and mission qualification.  Physical fitness leader for 20 personnel. Organized and led challenging fitness program that produced a 100% pass rate for the flight and increased scores by 25%. Personnel remained mission ready.  Showed ability to organize, manage, and adapt by successfully organizing the Air Force Assistance Fund annual donation for the installation of over 10,000 personnel, raising $68,000 in a two month period.  Recovered 27,000 pages of historicaldocuments covering over 50 years of 23 Fighter Group heritage and submitted historical material to the Air Force Historical Review Agency.          Personal Trainer & Group Fitness Instructor    March 2007   to   January 2009     Company Name   －   City  ,   State    Created specialized wellness programs for clients. Included challenging cases of extreme obesity, debilitating illness (scoliosis, epilepsy), mental illness (depression and anxiety), and injury.        Education      M.S.   :   Kinesiology  ,   2015    University of Texas El Paso   －   City  ,   State  ,   US     GPA 3.85; Teacher's assistant for undergraduate and graduate class          Professional Career Training   :   Military Leadership   ,   2013    Air Force Squadron Officer School           Via  e-correspondence- Squadron level leadership and tactical/ operational planning         Professional Career Training     :   USAF Intelligence   ,   2010    Air Force Intelligence Officer School   －   City  ,   State  ,   US     Radar theory, treat evaluation, presentation skills, & analytical skills          B.S.   :   Health Science-Physiology, Chemistry  ,   2008    University of Arizona   －   City  ,   State  ,   US      Minor in Chemistry; GPA 3.44; Dean's List          Certifications     Personal Trainer Certification: American Council of Exercise April 2013-2017  CPR/AED: American Red Cross        Skills     Microsoft Office (Power-point), Presentation Skills, Social Media Branding,  Inspection and Quality Assurance, Health and Wellness Programing, Personal Training, Drafting and Editing Publications, Scientific Methods, Customer Service, & Organization     ",FITNESS
"         TEACHER       Executive Profile    Passionate, creative leader with more than 5 years experience spearheading special events, projects, and initiatives in corporate and educational settings. Strong oral and written communication skills in English and Spanish which establish and maintain key working relationships across audiences. Effective trainer/presenter of programs and initiatives for administration, colleagues, and students. Enthusiastic people person with the ability to inspire, influence, and motivate others to be innovators and supporters of constant positive change.       Skill Highlights                         Professional Experience      Teacher     Jul 2005   to   Current      Company Name   －   City  ,   State     Current assignment: 4th grade Bilingual Teacher.  Produced academic achievements every year with 90-100% passing in all content areas.  Produced an 80% exceeding progress Mathematics and a 30% exceeding progress performance in Reading for the 2013-2014 school year serving a Bilingual-Special Education class.  Served as a Foro Abierto consultant, a Spanish Reading First educational program.  Major role player in many school initiatives and committees such as PBIS, Partners in Education, Robotics Camp, PLTW, and Vertical Alignment teams.  Invited to present as a spokesperson for Lujan Chavez at the Region 19-PBIS 2012-2013 Border Conference and after that presented alongside team every year in annual PBIS conferences.  Presenter alongside our PBIS team at the annual Region 19-PBIS Conference.  Helped launch Robotics Elementary Camp and served as spokesperson for the parents assembly on the last day of camp responding to district and media questions.  Launched and have executed an annual talent show since 2008 which results in a positive, energetic event that celebrates our year-long efforts as a school.         Kindergarten Bilingual Teacher     Aug 2003   to   May 2005      Company Name   －   City  ,   State     Responsible for a self-contained kindergarten bilingual classroom for the 2004-2005 school year.  Responsible for a team teaching kindergarten bilingual classroom for the 2003-2004 school year.  Participated as cultural liaison and secretary board member of PTA for the 2004-2005 school.  year.         Sales and Marketing/PR Manager     Mar 1999   to   Sep 2002      Company Name   －   City  ,   State     Responsible for assisting director of sales in expanding the corporate market during 2000.  Promoted to corporate sales manager within five months.  Revived a relationship with Border Patrol government account which produced an additional 44,000 revenue in August of 2000.  Promoted to groups sales manager in February of 2001 to develop an under-producing non-corporate market.  Analyzed, reinvented, and executed a new marketing plan for the Mexican National market, which resulted in $35,000 revenue in weekend business from Mexico during 2001.  Met and exceeded sales goals for 2001 in future business for 2002 and booked over $295,000 in future business for 2003.  Major role player in the increasing of market share by 11% over previous year, moving from #5 of 8 to #1 of 8 in competitive set.  Increased RevPAR by 10.7% over previous year, moving from 5 of 8 to #3 of 8 in competitive set.  Averaged an annual 107% market penetration in 2001.  Launched advertising campaign to include direct mail, marketing packages for website, and radio spots to promote hotel in Chihuahua and El Paso.  Performed quarterly visits to maintain public relations with key players in the Mexican National Conventions and Visitors Bureau in Chihuahua, Mexico.  Joined ""Viva El Paso"", Southwest Airlines, and local radio stations to plan and deliver an annual event that marketed El Paso as a destination site within Texas and Arizona.         Education      M.D  ,   Educational Leadership   2015     Concordia University   －   City  ,   State     Educational Leadership       Bachelor of Business  ,   Marketing El Paso   1999     University of Texas   －   City  ,   State  ,   USA   Marketing El Paso       Personal Information    I know that my marketing experience fused with twelve years as a Texas educator have prepared me
for this position.  I am an Ysleta at-risk success myself, and I have excellent community relations to
enhance YISD's valuable stance in El Paso.      Skills    academic, Photoshop, advertising, cancer, competitive, conferences, consultant, content, creative design, Creative Problem Solving, Client Relations, direct mail, editing, government, Illustrator, director, marketing plan, marketing, market, materials, Mathematics, Microsoft Office, 2000, Word, Presenter, producing, progress, Project management, public relations, Public Speaking, Quick Learner, radio, Reading, read, Robotics, sales, sales manager, scripts, speak Spanish, Spanish, Teacher, teaching, Technical Writing, video, web site, website      Additional Information      Additional Information
I know that my marketing experience fused with twelve years as a Texas educator have prepared me
for this position.  I am an Ysleta at-risk success myself, and I have excellent community relations to
enhance YISD's valuable stance in El Paso.  (former supervisor)     ",TEACHER
"         BUSINESS CONSULTANT       Professional Summary     IT Business/Sales/Operations position where my experience and technical knowledge can contribute and positively impact strategic improvements. Drive and support change for process improvement, implement technology solutions in fast paced evolving environments. I enjoy interacting with people to solve problems creatively and appreciate working in a diverse environment.            Technology / OPERATIONS 10+ years working in technical and operations environments supporting engineering, human resources, operations and finance teams. Procure hardware and software, provide quotes, detailed reporting utilizing an Access and CRM/Salesforce databases. Manage projects, timelines and teams to improve quality of methods and presentations to key stakeholders. IT Helpdesk response team - build client and server systems to business specifications, install OS, applications based on department needs, utilize Active Directory to provide updated information to management, deploy hardware, software, troubleshoot and resolve issues on notebooks, desktop and servers. Supporting Microsoft, MAC OS, Android and iPhones. MCSE and Currently enrolled in Apple Training. Track and analyze technical training, developed curriculum, procured software and implemented courses for engineers and management. Prioritized organizational needs, attention to detail within project timelines to exceed business requirements for technical training certifications. Microsoft Office Expert Support strategic initiatives by maintaining servers and systems, on site DR implementation. Utilizing MS Active Directory and iOS MDM to monitor systems and applications, support, troubleshoot and provide appropriate application access to cross functional teams while maintaining system uptime. Management Led the internal IT Team and team of IT consultants to successfully rollout 22 branch Microsoft Exchange migration. Prepared the environment, managed the train the trainer for the business teams and successfully completed the migration within the 6-month timeframe, exceeding the requirements in preparation for the company acquisition. Offered a new position within the new company. Lead and built strong relationships with the business units, program managers, engineering and management to identify technology needs, brain storm solutions, document and implement new processes which defined and exceeded management operational goals and KPIs. Direct Sales teams to position products and services which would drive margin improvements. Provide weekly cost/benefit analysis reports which lead to 94% increase in complete responses for RFQ's/RFP's and SOWs. Sales 6+ years Field Sales providing Mobility, Data Center, Networking, Cloud, Security, and Professional services and solutions to Enterprise customers. Understand the customer needs, goals and KPI's and their IT environment to be able to provide the appropriate technology solution, or alternative solution to solve problems. Partner with subject matter experts to deliver web-based solutions to C-level executives, IT teams and procurement. Build and establish solid relationships with customers to understand their current technical environment, growth initiatives and end goals to better provide services and solutions which solve immediate challenges and a path to meeting their end goals. Provide technical presentations, manage product life cycles, partner with OEMs and distribution channels to exceed customer satisfaction from order to fulfillment. Consistently build pipeline to meet and exceed 3X goals, forecast monthly/quarterly revenues and margin. Customer focused, oversee the technical team in execution of services and results, meeting and exceeding customers KPI's and business goals. Power user with Microsoft Dynamics CRM and Salesforce. Utilizing research engines and web tools understand the competition, search for new accounts with projects that align with our solutions and services to call. Document all activities within CRM/Salesforce. Communication Interpersonal and cross-functional communication skills, effective presentations, ability to multi-task and prioritize, time management. Creative, confident, always learning and flexible in understanding needs and working with diverse teams. Ability to share technical information with non-technical teams where they can relate and understand in a non-condescending, positive and learning environment.       Skills          Complex data transformations  Data operations abilities  Ability to validate data  Exceptional interpersonal communication  Project development  Goal attainment  Organized  Operations management      Project management  Conflict resolution  Efficient multi-tasker  Deadline-oriented  Relationship building  Coaching and mentoring  Customer service  Verbal and written communication            Work History     01/2018   to   Current     business Consultant       Discuss customer requirements, analyze business practices, recommend appropriate business models, recommend process improvement, research and review financial systems, interview candidates, create business plan, implement business plans, assist customer in projects needing improvement and resolve client issues.        02/2016   to   12/2017     Field Account Executive      Company Name          8 a.m.  5 P.M.  oncall 24 x 7) New Account Development.  identify prospects, documenting information on environment and current partners, cold calling, establish and build relationships to develop business solutions for the datacenter, cloud, security, mobility solutions and professional services.  Exceed customer satisfaction with consistent focus and communications to my customers building long term credibility, Customer First.  On target 2017, 2016 103% margin goals.  power user with Microsoft Dynamics CRM, certified Cisco Business Value Analyst, MCSE, VMWare Solutions Professional Won and signed Professional Services contract with the largest retail customer in the Northeast.  Represented the Northeast Sales Team at Diversity Events.  Participated in numerous events and activities held by the GNEMSDC.        06/2011   to   05/2015     commercial account executive      Company Name          8 a.m.  5 P.M.  oncall 24 x 7).  Established solid relationships, maintained and defended existing customers while identifying, qualifying, building, closing net new business.  Consistently meeting and exceeding the annual Sales Quota of $21M+- FY11 - 105%, FY12 - 145%, FY13 127%, FY14 136% - Awarded Sales Warrior FY14 increasing margin overall by selling better products with higher margin retention.  Saleforce.com power user, building reports, extracting data, daily pipeline updates and weekly forecasting utilizing Salesforce and knowledge from customer meetings.        06/2005   to   06/2011     business operations analyst      Company Name          8 a.m.  5 p.m.  Operations Support to the Northeast and Southeast Sales teams, assist teams in building revenues exceeding $4B annually while maintaining healthy margin, monitoring revenues to meet business goals.  Compile and deliver weekly reports to Sales Management, identifying key areas and issues of focus, products generating highest margin/revenues and overall success compared to other regions in the U.S.  Provide products, services and technical configurations to Request for Pricing (RFP) and Response for Quotes (RFQ) for customers throughout the eastern U.S.  Implementing and maintaining sales leadership strategy by consistently working on improving margin with positioning key products.  Assist in influencing business growth in areas specific to product and solutions to exceed customer needs.  Liaison between Sales, Product Management, GBU's, Engineering, participating in meetings and calls to discuss technical updates, product releases, issues and roadblocks with potential solutions.  Present highlights and key information to the sales teams at weekly meetings.  Strategic focus to increase product penetration, utilizing product changes and refresh solutions while maintaining customer satisfaction and building a get-well plan for recovery of margin and revenue in those accounts and areas that did not meet sales management expectations.  sales Operations - Excellence coach |Compaq computer corporation | October 2002 - june 2005 8 a.m.  5 p.m.  Promoted from Inside Sales Executive after 4 months supporting enterprise accounts which exceed $500M in mobility sales to coach and develop inside sales teams and their supervisors utilizing recorded calls, product sales and department performance reports.  Developed team members for compliancy, call quality, accuracy of information and productivity.  Improved outbound sales calls performance by 137% increase in sales performance over a 6-month period.  Evaluated the Inside Sales process, accessibility of information needed while cold calling, resulting in streamlining Inside Sales teams access to resources, manuals, product information and promotions on a second display.  Positive results in providing customers with immediate responses and information resulted in higher sales, confidence in Inside Sales teams and overall satisfaction and performance.  This initiated a new monthly sales incentive program which monitored and captured the tools and resources used in the successful sales process.  Utilize CRM and Access database results to provide analytics and statistics for data center calls, build and create reports, spreadsheets, charts and present to management weekly, identify areas of improvement for sales performance, establish programs to meet new requirements and train individuals/teams on how to meet/exceed new criteria for call center success.  director of information technology | metrowest bank | may 2001 - october 2002 8 a.m.  5 p.m.  oncall 24 x 7) Reporting into the VP of Operations, managed and lead the IT infrastructure team on daily and strategic IT initiatives and business process re-engineering.  Managed the migration of 22 branches from Lotus Notes to Microsoft Exchange in preparation for the bank to be acquired.  Collaboratively met with and worked with the functional departments implementing technology to streamline and consolidate time consuming processes, including outsourcing a legacy manual check process, which resulted in no downtime or delay in check distribution.  systems software engineer | compaq computer company | June 1995 - May 2001 8 a.m.  5 p.m.  oncall 24 x 7) Helpdesk/technical support for Multivendor Systems Engineering.  Built/configured hardware, install software, troubleshoot, maintain driver updates and perform system backups.  Work on desktops, laptops, workstations, servers.  Utilized Microsoft System Center Management Tools, Ghost, manage the Exchange Server for the MSE Team.  Acquired Microsoft Certified Systems Engineer digital equipment corporation | operations manager information security 8 a.m.  5 p.m.  Managed, maintained the Access data base to capture, monitor, report potential security issues on client machines, set security parameters within the engineering organization.  Weekly reports/updates to management to determine potential breech.  U.S.  travel to train groups within the company on compliance, identify areas of concern and information critical to protect.         Skills    streamline, Analyst, develop business, business plan, business plans, business process re-engineering, call center, charts, Cisco, closing, coach, cold calling, com, Compaq, hardware, CRM, client, customer satisfaction, data base, desktops, financial, focus, forecasting, functional, Ghost, information security 8, information technology, Inside Sales, IT Support, laptops, leadership, Lotus Notes, director, meetings, Access, Access database, Microsoft Certified Systems Engineer, MCSE, Microsoft Dynamics, Exchange Server, Microsoft Exchange, migration, enterprise, positioning, Pricing, processes, process improvement, Product Management, quality, Reporting, research, retail, RFP, selling, Sales, sales management, servers, software engineer, install software, spreadsheets, statistics, strategy, Strategic, Systems Engineering, technical support, troubleshoot      Education          Degree  :                 Google IT Support Certificate - currently enrolled via Coursera  :            May 2018     AS  :   Computer Information Systems     Mount Wachusett Community College   -         Computer Information Systems           BS  :   Business Management    Lesley University   -         Business Management           AS  :   Business Administration    Mount Wachusett Community College   -         Business Administration    ",CONSULTANT
"         BILLING SERVICES ASSOCIATE           Professional Summary    Detail-oriented and versatile government, commercial, and non-profit billing professional with proven ability to efficiently manage multiple assignments while meeting strict deadlines. Excels at cultivating and managing internal and external client relationships. HIGHLIGHTS Exceptional verbal and written	Proficient with Microsoft Office Suite communication with all executive levels	(including SharePoint) and PeopleSoft Dedicated to process improvement			High customer service standards Meticulous attention to detail		Time management and positive attitude         Work Experience      Billing Services Associate    September 2012   to   Current     Company Name          Oversee all aspects of billing operations performed by the Office of Society Services (OSS) staff including, invoice generation and distribution, payment processing, and retention of related records.  Serve as the subject matter expert on the systems used to process billing services including netFORUM, LaserFiche, Media Services Group (MSG) Ad Manager, Elan Web, and train other staff in the use of these systems.  Work closely with Accounts Receivable and Tax Office to resolve any issues with invoicing and collecting revenue for ACS products and services.  Provide general customer support via phone and email as needed based on operational levels, and serve as primary point of contact when OSS manager is out of the office.  Distributed daily batch workload to team within 24 hours of receipt and assign deadlines to meet service level agreements.  Worked with internal business units to resolve billing discrepancies in a timely manner.  Established reasonable deadlines for billing orders and worked with staff to ensure targets were met.  Leading this effort, the team's average completion rate was 94% for the year 2014, representing an improvement over the year 2013 rate of 84% and well in excess of the established baseline of 75%.  Exceeded expectations of providing resources and training to the OSS team to accomplish assigned billing tasks for ACS publications, publications' advertisement, and other miscellaneous billing.  Once became knowledgeable of all billing processes and systems utilized, department operations were streamlined and documented through Standard Operating Procedures (SOPs).  Created a service level agreement spreadsheet on SharePoint to summarize the measures of each billing service/project.  Was awarded in September 2014 for supporting the transition of a billing project known as ACS AuthorChoice.  This required working closely with the Publications department in the Columbus, OH ACS office to build the transition plan, including creating workflow charts and customizing sales transaction reports.  Introduced new Records Retention/Scanning service to the Office of Society Services in January 2015.  Formulated idea of the OSS staff offering to scan documents/agendas for the entire ACS organization to reduce office clutter and to convert hard copies into digital format.  The first test run for a Membership business unit was successful and reduced offsite storage fees in half.          Client Accounting Coordinator    July 2007   to   July 2012     Company Name          Manually generated, reviewed, and processed 70+ government and commercial client invoices on a monthly basis utilizing Maconomy X accounting system.  Types of contracts for billing included T&M, CPFF, FFP, and Cost Reimbursement.  Interfaced daily with Project Managers to ensure final invoices were in compliance with appropriate contract guidelines and regulations.  Reviewed and included supporting documentation with invoices, such as expense verification, activity reports, and budget summaries.  Processed write-offs and recorded journal entries.  Prompt turnaround time with processing invoices once approvals were received from Project Managers Assigned turnaround time for processing invoices after receiving edits from Project Manager was 24 to 48 hours, but consistently prepared final invoices within the same day of receiving approval.  Provided with the opportunity to prepare budget trackers, which was originally prepared by the Senior Contracts Administrator.  Because of the ability to learn the manual billing procedures and accounting system in a very short period, was assigned to complete monthly budget trackers to include with invoices.  Nominated and received the June 2011 Employee of the Month award.  Established high credibility with Project Managers, which allowed them to ask for assistance with other aspects of finance (acted as liaison between Project Managers and Accounts Payable/Receivable).          Internet Billing Coordinator    May 2005   to   July 2007     Company Name   －   City  ,   State      Managed 45 federal government agencies ensuring their internet billing and account information were presented accurately every month.  Audited accounts to ensure the nodes were attached to the correct mobile telephone numbers.  Researched and evaluated options for meeting user needs with the internet billing system, and guaranteed that system requirements were identified and incorporated successfully.  Assisted in recuperating lost revenue.  Processed exceptions (missing and/or incorrect data) to guarantee that customers were correctly invoiced through the internet system in order for companies to receive payment for services rendered.  Proactive in supporting Account Managers, Consultants, and Account Liaisons with internet billing concerns.  Answered internal business units' questions and resolved situations regarding the internet billing analysis system in less than one hour time frame.  Conducted one-on-one training sessions on how to utilize the billing system and download multiple reports and invoices.  When necessary, would attend conference calls with account liaisons and clients to help with internet billing issues.  Received 2006 Excellence Award, in which was nominated by team members.  Consistently implemented new ways of resolving customer concerns and shared those ideas with the internet billing team.          Senior Customer Service Representative    December 2003   to   April 2005     Company Name   －   City  ,   State      Provided world classcustomer service taking inbound calls from customers while meeting productivity and quality standards.  Resolved customers' issues on first-call basis, including handling escalated concerns and follow up if needed.  After nine months in position, started taking escalated calls in manager's queue.  Served as acting manager handling escalated customer concerns for two hours or more per day.  Processed team credits and holds on customer accounts.  Evaluated customer billing statement credits to ensure they were valid and approved promptly.  Assigned to assist new employees at the Practical Assessment Center.  Chosen to train 20 new employees on product knowledge and quality call flow before they transitioned onto their new team.  Monitored live calls twice per week for quality assurance and provided feedback after each monitoring session.          Education      BBA   :   Business Administration  ,   2003    Temple University   －   City  ,   State      Business Administration          Skills    accounting, Accounts
Payable, Accounts Receivable, Ad, ask, billing, billing system, budget, charts, Contracts, client, clients, customer service, customer support, documentation, email, finance, frame, government, invoicing, Office, OSS, processes, Publications, quality, quality assurance, receiving, sales, Scanning, service level agreement, service level agreements, spreadsheet, Tax, telephone, phone, workflow   ",PUBLIC-RELATIONS
"         PRODUCTION ASSOCIATE       Summary    Conclude your application letter by thanking the employer for considering you for the position. Include information on how you will follow-up. Complimentary Close Sincerely, Signature The following application letter template lists the information you need to include in the letter you submit with your resume when applying for a job. Use the application template as a guideline to create customized letters to send to employers with your resume. Then review letter samples to get ideas on writing your own application letters. The first paragraph of your job application letter should include information on why you are writing. Mention the job you are applying for and where you found the position. If you have a contact at the company, include it. Middle Paragraphs: The next section of your cover letter should describe what you have to offer the company. Make strong connections between your abilities and the requirements listed in the job posting. Mention specifically how your skills and experience match the job. Expand on the information in your resume, don't just repeat it. Try to support each statement you make with a piece of evidence. Use several shorter paragraphs or bullets rather than one large block of text. Conclude your application letter by thanking the employer for considering you for the position. Include information on how you will follow-up. State that you will do so and indicate when (one week's time is typical). You may want to reduce the time between sending out your resume and follow up if you fax or email it. View More Free Email Newsletter Top of Form Let About.com send you the latest from our Job Searching Expert. You can opt-out at any time. Please refer to our privacy policy for contact information. Bottom of Form Copyright Alison Doyle This cover letter takes the position requirements and matches the applicant's skills to those requirements. This way, the resume reviewer can see the candidate's relevant qualifications at a glance. Sample Targeted Cover Letter Your Name Your Address Your City, State, Zip Code Your Phone Number Your Email Date Name Title Organization Address City, State, Zip Code Dear Mr./Ms. Last Name: I am interested in the Coordinator position advertised on XYZ. My resume is enclosed for your review. Given my related experience and excellent capabilities I would appreciate your consideration for this job opening. My skills are an ideal match for this position. Your Requirements: Responsible for evening operations in Student Center and other facilities, including managing registration, solving customer problems, dealing with risk management and emergencies, enforcement of department policies. Assists with hiring, training, and management of staff. Coordinate statistics and inventory. Experience in the supervision of student staff and strong interpersonal skills are also preferred. Valid Minnesota driver's license with good driving record. Ability to travel to different sites required. Experience in collegiate programming and management. My Qualifications: Register students for courses, design and manage program software, solve customer problems, enforce department policies, and serve as a contact for students, faculty, and staff. Hiring, training, scheduling and management of staff, managing supply inventory, and ordering. Minnesota driver's license with NTSA defensive driving certification. Extensive experience in collegiate programming and management. Excellent interpersonal and communication skills. I appreciate your taking the time to review my credentials and experience. Again, thank you for your consideration. Sincerely, Your Signature (for hard copy letter) Your Typed Name INFORMATION TECHNOLOGY TECHNICIAN TIER ONE TECHNICAL SUPPORT - HELP DESK TECHNICIAN Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Tier One Technical Support and/or Help Desk role.  Work well independently, or in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance.  In-depth knowledge and understanding of numerous software packages and operating systems.  Skilled in providing Customer and End-User Help Desk Support.  Easily identify and resolve technical issues and concerns.  Excellent communication and presentation capabilities.         Accomplishments      Begin your letter greeting with ""Dr./Mr./Ms.  Last Name."" If you do not know the employer's last name, simply write ""Dear Hiring Manager"" or leave the greeting off the letter and start with the first paragraph.  Body of Letter First Paragraph: Why you are writing - mention the job you are applying for and where you found the listing.  Middle Paragraph(s): What you have to offer the employer - mention why your skills and experience are a good fit for the job.  Last Paragraph: Say thank you to the hiring manager for considering you and note how you will follow up.  Signature End your cover letter with your signature, handwritten, followed by your typed name.  If this is an email, simply include your typed name, followed by your contact information.  When you are writing letters, it's important to select a font that is clear and easy to read.  Here's how to choose a letter font that is professional and readable, as well as how to choose the appropriate font size for your letter.  It is important to select a font that is large enough so that the reader doesn't have to squint to read your letter, but not so big that your letter doesn't fit well on a page.  Use a Basic Font Using a simple font will ensure that your letter is easy to read.  Basic fonts like Arial, Verdana, and Times New Roman work well.  Depending on how much content you have in your letter select a 10 or 12 point font size.  It's best if you can format your letter so it fits on one page.  Regardless of the font size you select, there needs to be space at the top of the letter and between each paragraph and each section of your cover letter.  Here's how to space your cover letter.  When you are using Microsoft Word, here is how to select a font for your letter and how to select the font size.  If you're using a different word processing program, the process is similar.  Select the content of your cover letter then choose a font and a font size.  You may need to try a couple of different sizes to make sure that your cover letter fits on a single page.  How to Select a Cover Letter Font Select a font from the list at the top of your document before you start writing your letter, or: Type your cover letter.  Highlight the content of your letter.  Either select the font from the pop-up window or select the font from the list at the top of the document.        Experience      Production Associate   03/2006   to   Current     Company Name   City  ,   State       cover letter typically accompanies each resume you send out.  Your cover letter may make the difference between obtaining a job interview or having your resume ignored, so it makes good sense to devote the necessary time and effort to writing effective cover letters.  A cover letter should complement, not duplicate, your resume.  Its purpose is to interpret the data-oriented, factual resume and add a personal touch.  A cover letter is often your earliest written contact with a potential employer, creating a critical first impression.  Find out more of the differences between a resume and a cover letter.  There are three general types of cover letters: The application letter which responds to a known job opening (review samples) The prospecting letter which inquires about possible positions (review samples) The networking letter which requests information and assistance in your job search (review samples) Your cover letter should be designed specifically for each purpose outlined above as well as for each position you seek.  Do not design a form letter and send it to every potential employer (you know what you do with junk mail!).  Effective cover letters explain the reasons for your interest in the specific organization and identify your most relevant skills or experiences (remember, relevance is determined by the employer's self-interest).  The letter should express a high level of interest and knowledge about the position.  Keep in mind that your cover letter doesn't need to be long - a page is plenty.  Here's information on how long a cover letter should be.  Bottom of Form The following application letter format lists the information you need to include in the job application letter you send with your resume.  Use this as a guideline to create customized application letters to send to employers.          Information Technology Technician   01/2000   to   10/2002     Company Name   City  ,   State       Provided computer help desk support via telephone communications with end-users.  Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.          Information Technology Technician   02/1996   to   01/2000     Company Name   City  ,   State       Provided computer help desk support and technical training on hardware/software to end users.  Documented help desk tickets/resolutions, and provided overall assistance in daily administration of a Novell Netware 4.11 Network.  Performed set-up, break-down, and transport of agency equipment on an as-needed basis.          Personal Information    Select the font size you want to use the same way. Proofread your cover letter. Print your cover letter, even if you are going to upload it online, to make sure that it is formatted, properly spaced, and looks the way you want. Writing a cover letter can seem like a difficult task. After all, cover letters makes some sort of a request - whether for an interview or more information - and are generally addressed to someone you haven't met before. If you take it one step at a time, however, you'll soon be an expert at writing cover letters to send with       Skills    Accounting, administrative, agency, Basic Programming, Bookkeeping, Business Communication, hardware, Finance, fundraising, help desk support, help desk, IBM, IBM Software, inventory, letters, Lotus 2.1, Macros, Marketing, mail, Office, MS-DOS, Network, networking, Novell Netware, Novell Netware 4.11, page, Programming, express, Shorthand, technical training, telephone, troubleshooting, Typing, Word Processing, WordPerfect 5.1, written      Additional Information      Select the font size you want to use the same way. Proofread your cover letter. Print your cover letter, even if you are going to upload it online, to make sure that it is formatted, properly spaced, and looks the way you want. Writing a cover letter can seem like a difficult task. After all, cover letters makes some sort of a request - whether for an interview or more information - and are generally addressed to someone you haven't met before. If you take it one step at a time, however, you'll soon be an expert at writing cover letters to send with   Job Application Letter Format Contact Information Name Address City, State, Zip Code Phone Number Email Address Date Employer Contact Information (if you have it) Name Title Company Address City, State, Zip Code Salutation Dear Mr./Ms. Last Name, (leave out if you don't have a contact) Body of Application Letter The body of your application letter lets the employer know what position you are applying for, why the employer should select you for an interview, and how you will follow-up. First Paragraph The first paragraph of your letter should include information on why you are writing. Mention the job you are applying for and where you found the job listing. Include the name of a mutual contact, if you have one. Middle Paragraph(s) The next section of your application letter should describe what you have to offer the employer   Application Letter Template Contact Information The first section of your letter should include information on how the employer can contact you. If you have contact information for the employer, include that. Otherwise, just list your information. Your Personal Information FirstName LastName Street Address City, State, Zip Code Phone Number Email Address Date         Education      KnowledgeSoft, Inc., Mechanicsburg, PA, 3/1997
Courses in Intranetware 4.11 Administration and 4.1a Advanced Administration     12 1993       Shippensburg University of Pennsylvania   City  ,   State               B.S.B.A  :   Business Administration/Office Administration   12 1993       John L. Grove College of Business    Business Administration/Office Administration        Business Communication, Business Programming, Marketing, Finance, IBM Software Applications, and Management                  A.A     5 1991       Harrisburg Area Community College   City  ,   State       GPA:   GPA: 3.11    Accounting, IBM Software Applications, Intermediate Lotus 2.1, Advanced Lotus 2.1 Macros, MS-DOS Commands, IBM Basic Programming, Advanced WordPerfect 5.1, and Novell Netware GPA: 3.11          Academics/Business   1 1988       East Pennsboro Area High School   City  ,   State       Academics/Business Typing, Word Processing, Office Procedures, Bookkeeping, and Shorthand
Recipient of Award for East Pennsboro Most Outstanding Business Student     ",INFORMATION-TECHNOLOGY
"         HR ASSISTANT         Summary      Hard Worker, Dedicated, Detailed Oriented, Experienced, Organized, and Highly Motivated.  These are just some of the many attributes in which I possess as an individual. With over 5 years of experience in Human Resource administration and customer service, I have the talent to quickly adapt to new challenges. Within my experience, I focused on benefits administration, payroll, career development and employment law.        Highlights          Assigned administrative assignments on a daily basis  Implemented employee's handbook  Processed documentation for employees  Conducted employees' performance reviews  Managed Employee Scheduling  Coordinated with upper level, co-worker and lower level       Teamwork oriented   Processed new recruits  Processed payroll   Performed background check  Managed inventory supplies   Secured new wholesale food purveyor to decrease costs and increase profits            Accomplishments       Accomplishments at Pho n More Restaurant         Managed restaurant financial objectives by developing financing, establishing banking relationships  Prepared strategic and annual forecasts and budgets by analyzing variances, initiating corrective actions, and establishing financial controls​  Developed and implemented strategies to increase average meal checks                           Created restaurant business plan by surveying restaurant demand, conferring with people in the community, identifying and evaluating competitors, preparing financial, marketing, and sales projections, analyses, and estimates  ​  ​      Controlled purchases and inventory by meeting with account manager, negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, analyzing variances, taking corrective actions​  ​  Contributed team effort and inspired team members motivation ​​​and provided high level of customer service and maintain a high profile in the day to day operations  ​​Handled any complaints or contentious issues that cannot be settled directly by team members and provides a fast solution​  ​  Accomplished in campaign Recycle Program, divide the right trash to the right bin     ​      Accomplishments at Dr. Norman G. McKoy​​ & associates     Demonstrated success in administrative employee handbook, developing team building programs and corporate policies, job descriptions and management reports​  ​  Organized office documents, patients' charts and organized office woking areas  Welcomed new employees to the organization by conducting orientation   Organized employees' document pockets and maintained employees's confidence and protect operation by keeping human resource information confidential  Maintained employee information by entering and updating employment and status-change data   Provided payroll information by collecting time and attendance records   Provided secretarial support by entering, formatting, and printing information, organizing work, answering the telephone, relaying messages, maintaining equipment and supplies​​      ​       Experience      Company Name    City  ,   State    HR Assistant   04/2014   to   02/2016       Increased productivity of the physician's office by organizing patients charts and converting them into digital files, which streamline patient maintenance  Processed pay roll through Paychex which includes ensured vacation and sick time are tracked in the system, answered payroll questions and facilited resolutions to any payroll errors  Processed incoming mails and out going mails  Successfully edited the employee handbook to define job descriptions, create office policies, patient managing and proper patient reports  Wrote employee handbook covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information  Wrote Standard Operations Procedures Manual (SOPs) detailed every aspect of employee expectations  Designed and implement overall recruiting strategy  Coordinated with the office manager to recruit the right candidates, administering interviews and conducting background checks  Processed documentation and prepared reports relating to personnel activities (staffing, recruitment, training, performance evaluations etc)  Identified and reduced business expenses to increase profits by controlling the budget, compares actual results to the budget expectations          Company Name    City  ,   State    General Manager   02/2013   to   Current             Hostess and waitress   04/2010   to   11/2016       Promoted to interview and recruit new hires in order to sustain longer hours of operation, thus increased company profits  Was successful in ensuring the successful integration of new hires by implementing training and compensation structures  Ordered foods and supplies for the restaurant, checked and maintained inventory, handling daily accounting and processing payroll  Processed cost reduction thought venders and whole sale  Increased marketability of the restaurant by designing and creating a new modernized menu  Prepared and willing to step up when the restaurant is short of staff or low turn over in order to increase productivity and provide the best service  Maintained a great quality and quantity of the foods and restaurant over all  Created a Recycle Program by divided the recyclable bin and non- recyclable waste bin          Education      Bachelor of Arts  :  Humanities/English   2007     THE UNIVERSITY OF THAI CHAMBER OF COMMERCE  ,   City  ,     Thailand     Humanities/English Excelled in Language And Culture, Transportation Management, Critical Reading, Article Writing and Advanced Technical Reading.          ​         Master of Science  :  Human Resource Management   2014     STRAYER UNIVERSITY  ,   City  ,   State  ,   USA      Human Resource Management magna cum laude 3.64     Excelled in Human Resources Law, Management, Ethical, HR Information Systems (HRIS) and Strategic Management    Registered for Professional in Human Resources (aPHR) Certification     HR Designations: Registering for aPHR (Professional in Human Resources) exam    Expect to complete aPHR certification in 2017          Professional Affiliations      Enrolling in ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers' compensation, workplace safety/security and OSHA    Member of Society for Human Resource Management (SHRM)

        Skills      Human Resource Management Skills:      Employment Law  HR Policies & Procedures   Training & Development       Performance Management   Employee Relations and Mediation   Benefits Administration       Orientation & On-Boarding   Organizational Development   Staff Life cycle     Computer Skills:    HRIS applications (PeopleSoft Enterprise Human Resources)   MS Office (Word, Excel, PowerPoint, Access, Outlook)   E-Mailing tools-MS Outlook, Windows Outlook, Yahoo and
Google      Networking
Skills- Job boards and Networking sites     Soft Skills:    Professional communication skills and interpersonal skills    Bilingual Thai & English  Excellent adaptability in new environments    Hard working, flexible and reliable   Honest
& Polite    Shape
decision making  Excellent customer service skills  Creative     ",HR
"         ADMINISTRATIVE ASSISTANT           Experience      ADMINISTRATIVE ASSISTANT  ,     06/2019   to   Current     Company Name   –   City  ,   State      Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors  Reviewed and corrected claim errors to facilitate smooth processing Identify issues and took appropriate action to deliver speedy resolution Post payments to accounts and maintained records Verify client information by analyzing existing evidence on file  Assure timely verification of insurance benefits prior to patient procedures or appointments  Maintain strong knowledge of basic medical terminology to better understand services and procedures  Fostered relationships with customers to expand customer base and enhance loyalty and retention  Collaborated with carriers to resolve discrepancies in insurance payments  Documented and tracked customer account details  Handled billing related activities focused on medical specialties  Examined claims, records and procedures to grant approval of coverage         HOME HEALTHCARE AIDE  ,     12/2016   to   Current     Company Name   –   City  ,   State      Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs  Developed strong and trusting rapport with each patient to facilitate best possible care and assistance  Ran errands for clients and transported to appointments to maintain wellness and support daily living needs  Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life  Completed data entries in charts and log books to document client progress  Mopped floors, vacuumed, washed dishes and performed array of other household chores to assist clients         OFFICE ASSISTANT  ,     09/2017   to   09/2019     Company Name   –   City  ,   State      Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted them to specific destinations  Dispersed incoming mail to correct recipients throughout office  Organized files, developed spreadsheets, faxed reports and scanned documents  Scheduled appointments on behalf of staff members to keep office operations smooth and efficient  Tracked office stock and maintained inventory in neat and organized fashion  Managed building access and supplied key cards to employees and visitors  Filed and retrieved records to support business needs and boost team productivity         UNIT CLERK  ,     06/2018   to   11/2018     Company Name   –   City  ,   State      Cleaned and sterilized instruments and disposed of contaminated supplies  Processed monthly reports for department performance  Scheduled and confirmed patient appointments with patients and healthcare professionals  Answered patient questions and fielded complaints  Coordinated between patients and healthcare professionals to meet patient needs  Coordinated supply replenishment to meet expected unit demands  Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members  Organized ordered medical tests, including sample collection and patient transportation  Supported clerical needs of more than 10 nurses including taking messages, scanning documents and routing business correspondence         DAYCARE TEACHING ASSISTANT  ,     03/2016   to   08/2016     Company Name   –   City  ,   State      Escorted children on outings and trips to local parks and zoos
 Disciplined children and recommended other measures to correct behavior
 Communicated with children's parents or guardians about daily activities, behaviors, and problems
 Provided students with personalized educational, behavioral and emotional support
 Cleaned and organized classrooms, materials, and supplies for maximum efficiency
 Observed children and recorded activities, maintained daily records and created safe environments
 during activities, meals and naps
 Distributed classroom materials and supplies such as pencils, paper and art materials
 Kept over 10 students safe in classroom and outside environments.         Work History      ADMINISTRATIVE ASSISTANT  ,   06/2019   to   Current     Company Name   –   City  ,   State      Perform general office duties, including answering multi-line phones, routing telephone calls or messages
 to appropriate staff and greeting visitors
 Review and corrected claim errors to facilitate smooth processing
 Identify issues and took appropriate action to deliver speedy resolution
 Post payments to accounts and maintained records
 Verify client information by analyzing existing evidence on file
 Assure timely verification of insurance benefits prior to patient procedures or appointments
 Perform various administrative functions, including filing paperwork, delivering mail, sorting mail, office
 cleaning and bookkeeping
 Accurately input all patient and insurance information into company's computer system using
 Maintain strong knowledge of basic medical terminology to better understand services and procedures.         HOMEWATCH CAREGIVERS  ,   12/2016   to   Current     Company Name   –   City  ,   State      Provide patients with help moving in and out of beds, baths, wheel-chairs, and automobiles and with
 dressing and grooming
 Care for patients by changing bed linens, washing and ironing laundry, cleaning, and assisting with their
 personal care
 Plan, purchase, prepare, and serve meals to patients or other family members, according to prescribed
 diets
 Accompany clients to doctors' offices
 Massage patients and apply preparations or treatments, such as liniments, alcohol rubs, and heat-lamp
 stimulation
 Ensure clients' well-being, safety, and comfort in adherence with physicians' orders
 Supervise frequent activities such as medication and personal hygiene to ensure safety
 Complete data entries in charts and log books to document clients' progress with accuracy
 Dress, groom and feed patients with limited physical abilities to efficiently handle basic needs.         OFFICE ASSISTANT  ,   09/2017   to   09/2019     Company Name   –   City  ,   State      Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted
 them to specific destinations
 Filed and maintained records
 Collected, sorted, distributed, and prepared mail, messages, and courier deliveries
 Provided information about establishment, such as location of departments or offices, employees within
 the organization, and services provided
 Performed duties, such as taking care of plants and straightening magazines to maintain lobby or
 reception area
 Scheduled appointments and maintained and updated appointment calendars
 Copied, sent faxes, and handled all incoming and outgoing correspondence
 Answered and quickly redirected calls.         MICHIGAN MEDICINE  ,   06/2018   to   11/2018     Company Name   –   City  ,   State      Cleaned and sterilized instruments and disposed of contaminated supplies
 Processed monthly reports for department performance
 Scheduled and confirmed patient appointments with patients and healthcare professionals
 Answered patient questions and fielded complaints
 Coordinated between patients and healthcare professionals to meet patient needs
 Monitored infection control procedures to ensure facility-wide health and safety
 Maintained patient charts and confidential files
 Coordinated supply replenishment to meet expected unit demands.         DAYCARE TEACHING ASSISTANT  ,   03/2016   to   08/2016     Company Name   –   City  ,   State      Escorted children on outings and trips to local parks and zoos
 Disciplined children and recommended other measures to correct behavior
 Communicated with children's parents or guardians about daily activities, behaviors, and problems
 Provided students with personalized educational, behavioral and emotional support
 Cleaned and organized classrooms, materials, and supplies for maximum efficiency
 Observed children and recorded activities, maintained daily records and created safe environments
 during activities, meals and naps
 Distributed classroom materials and supplies such as pencils, paper and art materials
 Kept over 10 students safe in classroom and outside environments.         Education      Bachelor of Science  :   Health Administration  ,   Expected in   2020     EASTERN MICHIGAN UNIVERSITY   -   City             High School Diploma  :     2016     MIFFLIN HIGH SCHOOL   -   City             High School Diploma  :     2016     FORT HAYES CAREER CENTER   -   City             Summary    Committed and motivated Administrative Assistant with exceptional customer service and decision making
skills. Strong work ethic, professional attitude and great initiative. Passionate about business success and
talented at supporting company staff, office personnel and customer needs.      Certifications    First Aid & CPR      Highlights          Records management systems  Excel spreadsheets  Meeting planning  Database entry      Appointment scheduling  Senior leadership support  Insurance processing            Skills     Administrative functions, Administrative Support, art, automobiles, basic, changing bed linens, benefits, bookkeeping, charts, CPR, client, clients, Data Entry, emotional support, faxes, filing, First Aid, general office duties, infection control, insurance, lamp, laundry, sorting mail, materials, serve meals, medical terminology, Administering medication, mail, office, Office administration, Provide patients with help, progress, reception, routing, safety, scheduling, Sorting, Spreadsheet, telephone, phones, Time management, Travel Arrangements    ",HEALTHCARE
"         SYSTEM ADMINISTRATOR             Experience        03/2009      Company Name          21674	SKSIT Security and the Wireless Environment	         11/05/12 18640	SKSIT Securing WLANs	         10/30/12 27481	SKSIT Building and Securing VoIP Networks	         03/20/12 36542	SKSIT Protecting Windows 7 Against  Malware and Vulnerabilities          03/13/12 30688	SKSIT Physical Security	         02/03/12 14766	SKSIT FIREWALLS AND VPNS	         01/23/12 34601	KISAM Service Manager (SM) Overview	         09/27/11 31699	Adding of Assets in KISAM Asset Manager	         09/26/11 31856	Windows Server 2008 System Administration	         04/01/11 28902	STAN - Security Configurations for Windows 2003 Servers	         01/31/11 28801	""EOps Test Planning Procedures OS, Databases and COTS""	         01/20/11 14763	SKSIT (ANS) ENCRYPTION TECHNOLOGIES	         04/09/10 23796	SKSIT Intrusion Detection and Response in Networked Environments        	03/22/10 21797	SKSIT Introducing Voice Over IP	         04/15/09 21674	SKSIT Security and the Wireless Environment	         04/14/09 17090	SKSIT Wireless Communication Basics	         04/10/09 17623	SKSIT Auditing and Monitoring	         05/01/08 21597	SKSIT (ANS) The Fundamentals of Networking	         04/25/08 18287	SKSIT ITIL: Problem and Change Management	         04/24/08 18054	KARTA Introduction to the Certification & Accreditation Process	         04/12/07 18064	KARTA Information Security Awareness - Beginner	         04/11/07 13085	SKSBS BUILDING RELATIONSHIPS TO GET RESULTS	         08/03/06 14115	SKSIT INTERNET SECURITY: FIREWALL PRINCIPLES	         08/02/06 14025	SKSIT CISCO ROUTERS, FIREWALLS, AND PERIMETER SECURITY    07/31/06 14780	SKSIT Wireless Security	         07/31/06 15248	WINDOWS SERVER 2003 ACTIVE DIRECTORY SERVICES	         04/07/06 17633	SKSIT Malicious Code	         03/24/06 18035	KARTA Technical Controls	         03/23/06 18041	KARTA Risk Management	         03/22/06 18034	KARTA Operational Controls	         03/17/06 18004	KARTA Principles of Operating Systems Security	         03/17/06 18033	KARTA Management Controls	         03/16/06 17996	KARTA IT Security Awareness - Intermediate	         03/15/06 18076	KARTA FISMA: Establishing Security Metrics	         03/14/06 18064	KARTA Information Security Awareness - Beginner	         03/14/06 18060	KARTA Implementing Physical Security	         03/14/06 15225	Firewalls and Internet Security	         12/16/05.          System Administrator  ,   07/2005   to   Current    Company Name          Hours per week: 40 + Ogden, UT 84201          Series: 2210 Pay Plan: GS Grade: 12           Information Technology Computer (This is a federal job) Supervisor Peter C Morgan 304-264-5413           May Contact Supervisor: Yes As the 12 Computer Systems Administrator the EOps-ECC-WSSB-BSS-CIS group, my job function is varied and requires multi-tasking as a standard.  I have acted as the CIS section supervisor.  I am a trainer for new employee's coming into the group on details and 4 new permanent employees into the CIS group.  I am required a basic working understanding of 7 projects and to be able to step in for other SA's at a moment's notice of well over 500 servers.  The work involves analyzing customer requirements, developing specifications for new or modified systems, planning and coordinating the design, development, testing, installation, and support of new and modified systems, including hardware and software, and serving as the primary liaison with customer organizations on all IT-related matters.  The work may involve developing and presenting training on the operation and maintenance of new systems to the IRS IT staff including IT specialists in other specialty areas, to insure that new systems are properly managed.  The employee may adapt and implement systems diagnostic and maintenance tools to ensure the availability and functionality of systems required to support organizational Objectives and evaluate and recommend selection of new systems diagnostic tools.  This work affects the availability of IRS IT systems needed to meets the mission requirements.  Regular contacts include employees in the same or related units, employees and managers within IRS and contractors/vendors at several levels of the agency (campuses, headquarters or field offices); and individuals or groups from outside the agency, including consultants, contractors, vendors, or representatives of professional.  My main duties are to maintain server's operation, security, and analyze and diagnose system hardware and software components.  I also write up problem tickets with server's hardware and software and get clearance for vendors to have access to the servers for hardware repair as well as scheduling times with local I.R.S.  personal and vendor to accomplish the repairs.  I  make sure when new server are to be put on the Domain I do all of the appropriate paper work which includes requesting  UWR's, KISAM asset management to include all of the new servers information from serial numbers, bar code, make, model and location just to name few of them.  I also file out the Server Compliance checklist, software license forms.  In addition, I image or re-image server with the proper Windows Operating System and software needed to run the server e.g.  Contact Recording, Contact Analytics, TOS, RTS among other servers.  I also monitor and respond to KISAM Tickets I also monitor HIDS, Symantec Anti-Virus programs are up to date and operational.  Insure all Microsoft Windows patches are installed on servers.  I make sure Altiris is installed and the endpoint is healthy and if not I make the necessary corrections.  I run Windows Policy Checker to insure the server stays with IRS and Cyber Security Compliance.  If there are any that is not in compliance, I make the necessary changes to bring them back into compliance.  I create documents in Word and Power Point in referencing to problems that I have encountered during trouble shooting a situation for other's in my group in case they have similar situations or problems and put them in our group shared location on the network for all to read.  I also have done short training on things that I have encountered or I had more knowledge than others in my group via OSC in sharing on my conference calls.  TPF Operations Server (TOS) I am the main system administrator and my accomplishments that I achieved was to set up a single sign on BAG group, single sign on to the IMM, from un-secure  IMM Web page to a secure Web page and brought it current with the Big Fix patching.  Installing and maintaining software and hardware, controlling current versions in use and future release of application software, and documenting the physical configuration of the system.  Optimizing the functionality of servers systems using performance tuning tools and techniques.  Analyze and Diagnosing and recovering failed systems using systems diagnosis tools and fault identification techniques.  Planning and coordinating the installation of new products or equipment, resolving installation problems, identifying and mitigating security vulnerabilities and risks, and maintaining server integrity and availability.  Initiating corrective or preventive actions, such as increasing disk or memory capacity to improve system performance.            01/1989   to   04/2007    Company Name          Hours per week: 40 + Ogden, UT 84201          Series:2210 Pay Plan: GS Grade:  Information Technology Computer System Administrator (This is a federal job) Supervisor Sandy Spiers (801-620-4555) May Contact Supervisor: Yes.  My responsibilities were to assist public electronic filing programmers by analyzing, diagnosing and making proposals on error in software to getting there software to passing the IRS standards for electronic filing.  I did this by using IRS IRM and thereby have them transmit standard test returns then I would have to print out there transmitted test returns and analyses and determine where there programming error's  were and call them and  communicate to them where the error occurred.  They would make the correction and it would be accepted as an Electronic Filing Software Program.  I also work closely with the electronic filing Tax Examiners in assisting the transmitters in problem solving their situation.  Another responsibility I had was to have all of the data copied to a nine-track tape and processed on the mainframe computer from that output then we had to drain the information on to an archival system that allowed the authorized I.R.S  employees to access the returns if a taxpayer had questions about their returns.  I also helped my group to maintain our network and desktop computers.  There were times we would lose connection to the network and we would have to use a network sniffer that would assist us on the type and location of the problem that needed to be fixed.  I also would install updates to the workstations, as they became available to us thru download transmittal.  Job Related Training:.  Item	Item Description	         Completion Date.          Information Technology Specialist  ,     01/2013      Within my first 7 years I was able to go from a GS 3 Clerk position to the level of Systems Administrator GS -12 I achieved was to set up a single sign on BAG group, single sign on to the IMM, from un-secure  IMM Web page to a secure Web page and brought it current with the Big Fix patching.  Personal Interests: Riding Motorcycles, Walks, Hiking, riding bicycles, Camping, Spending quality time with family and friends Tracking the Stock Market.          Education      BS  :  Sociology and Social Work Psychology  ,  1983    Weber State University          Sociology and Social Work Psychology My education background has provided me with several abilities that has allowed for an easy transition to any job that I        Cultural Competence and Effective Communication	         04/06/16
27931	""SKSIT Monitoring, Backups, and Recovery in Windows Server 2008""	03/02/16
31818	SKSIT Software Updates and Compliance Management in 
Microsoft Windows Server 2008  :    02/17/16            SKSIT Patch Management and Securing and Monitoring Servers in Windows Server 2008					12/18/15 36545	SKSBS IT Project Management Essentials: Monitoring and Controlling IT Projects					12/11/15 36544	SKSBS IT Project Management Essentials: Executing IT Projects		12/11/15 36543	SKSBS IT Project Management Essentials: Initiating and Planning IT Projects	12/11/15 36546	SKSBS IT Project Management Essentials: Managing Risks in an IT Project	12/11/15 36541	SKSBS IT Project Management Essentials: Introduction to IT Project Management						12/10/15 27225	SKSBS Troubleshooting and Closing the Project			12/10/15 60476	SKS-LLPKG PM Lite - A Blended Approach			12/10/15 27236	SKSBS Managing a Project					12/09/15 27234	SKSBS Transitioning into a Project Management Role			11/27/15 27233	SKSBS Project Management Fundamentals				11/13/15 27235	SKSBS Initiating and Planning a Project				11/12/15 31813	SKSIT Windows Server 2008 Backup and Recovery			11/10/15 31586	SKSIT Setting up and Securing Windows 7				01/14/15 57785	PSTR - FISMA Continuous Monitoring - ASCA Training	    	01/07/15 43943	SKSIT SSCP Domain: Malicious Code	         10/16/14 23279	Configuration Management (CM) Overview (CBT)	         01/07/14 43161	Change Management Process Overview	         01/07/14 31813	SKSIT Windows Server 2008 Backup and Recovery	         12/10/13 53407	SKSIT Cisco IINS 2.0: VPN Technologies and Public Key Infrastructure       	12/06/13 23796	SKSIT Intrusion Detection and Response in Networked Environments          12/05/13 23464	SKSIT 3G Communication Systems	         11/23/12                   Skills    Computers trouble shooting Microsoft Access Microsoft Excel Microsoft PowerPoint Microsoft Word Computer Security Anti Hacking  HIDS Microsoft Event logging Adobe       Additional Information      Awards or recognitions Performance Award August 2013 Performance Award August 2012 Performance Award August 2011 Performance Award August 2010 Performance Award August 2009 Performance Award August 2008 Special Act award April 2008      ",INFORMATION-TECHNOLOGY
"         ENGINEERING TECHNICIAN           Summary    Creative and
innovative draftsman, passionate about building designs and advanced
construction solutions.   Seeking
the best opportunity to further enhance present professional experience and
expand knowledge base on architectural designs, while growing with an
organization.      Skills    3D modeling, architectural drafting, AutoCAD, read blueprints, carpentry, Detail oriented, drafting, email, floor plans, frame, 3dsMax, mechanical, messaging, Microsoft Office applications, Multi-tasking, painting, problem solving skills, reading, renovation, Revit, self-motivated, supervisor      Experience      Engineering Technician    July 2015   to   June 2017     Company Name   －   City  ,   State      creating and finalizing drawings on building plans.  Review projects with design and sealing engineers to find solutions to problems.  Assisting customers in the field via shop calls, email, or instant messaging.  Multi-tasking between various jobs daily.          Material Handler    July 2014   to   December 2014     Company Name   －   City  ,   State      Received instructions from a supervisor at the beginning of the work shift and was expected to complete the assigned tasks in a certain time frame.  Loaded and unloaded packages in metal containers and trucks.          Laborer    June 2013   to   August 2013     Company Name   －   City  ,   State      Maintained campus upkeep and appearance.  Repaired, Replaced, and installed signs around campus.          Janitorial/Construction Laborer    June 2010   to   August 2011     Company Name   －   City  ,   State      Maintained building appearance (including painting, cleaning, lawn care).  Involved in renovation projects (including carpentry work and reading blueprints).  Janitorial work (cleaning exam rooms and offices).          Education and Training      A.A.S   :   Drafting and Design  ,   June 2015    ITT Technical Institute   －   City  ,   State      Drafting and Design Highest Academic Honors (3.4), Perfect Attendance
*Opportunity Scholarship Core classes in drafting field : 3D modeling, mechanical drafting, BIM, sustainability in design        Additional Information      (WILLING TO RELOCATE)     ",ENGINEERING
"         SALES ASSOCIATE         Skills          Teamwork  Problem Solving Skills  Strong Work Values  Leadership Skills  Dependability              Relevant Experience      Customer service oriented
     Upselling
     Opening and closing procedures
     Creative
Accomplishments
     Employee of the Month, Sep 2015.        Experience     03/2016   to   06/2016     Sales Associate    Company Name   －   City  ,   State      Answered questions regarding the store and its merchandise.  Greeted customers and ascertained customers' needs.  Helped customers with questions, problems and complaints in person and via
   telephone.  Organized racks and shelves to maintain the visual appeal of the store.  Verified that all customers received receipts for purchases.  Developed positive customer relationships through friendly greetings and excellent
   service.  Served as a peer coach for new sales associates.  Created visual marketing and styled window displays.         04/2015   to   11/2015     Cashier/Server    Company Name   －   City  ,   State      Consistently provided professional, friendly, and engaging service.  Examine plates to ensure that they contain required items.  Load plates with accessories such as eating utensils, napkins, or condiments.  Take food orders and relay orders to kitchen.  Stock service stations with items such as ice, napkins, and straws.  Assist customers by providing information and resolving their complaints.  Greet customers entering the establishment.  Maintain clean and orderly checkout areas and complete other general cleaning
   duties, such as mopping floors and emptying trash cans.  Receive payment by cash, check, credit cards, vouchers, or automatic debits.  Guided guests through menus while demonstrating thorough knowledge of the
   food, beverages and ingredients.         12/2016   to   Current     Key Holder    Company Name   －   City  ,   State       Displayed pieces in visually appealing manner.       Answered phones with professionalism.       Described merchandise and services to customers.       Answered questions and resolved concerns.       Responded to safety and loss prevention incidents.       Organized in-store promotional events.       Maintained store in clean and neat manner.            Education and Training     Dec 2015     High School Diploma      Derby High School   －   City  ,   State             September 2016           Eric Fisher Academy   －   City  ,   State                Skills    coach, Communication Skills, credit, Leadership Skills, marketing, window, Problem Solving Skills, sales, Teamwork, telephone   ",SALES
"         SENIOR ENGINEERING PROGRAM MANAGER         Summary     Accomplished senior program management professional with a successful broad-based career defining and guiding the
implementation of industry best practices, standards, processes, and tools to strengthen organizations and drive
competitive growth. Extensive expertise in leading and delivering cross-functional transformational solutions.
Demonstrated knowledge of project life cycle methodologies with experience in developing and implementing
leading-edge strategies for large-scale enterprise initiatives. Proven ability to navigate complex situations while
prudently mitigating risks, identifying value creation opportunities, and building strategic partners.        Skills          
		
	
	
		
			
				
					
						
							
								Program Management  Portfolio   Management  Process Analysis  Solution Design  Enterprise   Software   Systems Integration      Data Management  Product Excellence  Agile Methodology  People Development  Leadership Development  Coaching/Mentoring            Professional Experience      Company Name    City  ,   State    Senior Engineering Program Manager   02/2011   to   04/2017          Accomplishments:   Managed mission critical project initiatives to support the Corporate Finance Organization     Developed strategy and led effort to evaluate the upgrade of the Oracle EBusiness
          Suite of Applications to Release 12. Highly complex ecosystem with over 70 countries, 100 boundary systems, and 3000 customizations    Built and led project team through the assessment and proof of concept required to build business case
          and secure funding for project.  Defined program governance structure and staffed program   Developed several presentations to executive leadership in Finance, Supply Chain, and Engineering to secure buy in and funding        Accomplishments:   Led various initiatives to improve operational effectiveness/efficiencies for a portfolio of over 60 projects    Championed Product Excellence (PE) initiative for the Finance IT organization and drove effort to define, monitor and score PE goals  Partnered with the Finance Business, defined, and implemented a governance processes to manage stakeholder alignment. Defined and managed key system risks   Defined project portfolio metrics for over 60 key projects, drove effort to optimize investments, and aligned initiatives with business priorities   ​   Accomplishments:     Managed several mission critical product development efforts to support the People Operations Organization (HR)     Managed relationships and collaborated with business owners to develop world class technology solutions in the following process areas: Performance Management, Benefits/Compensation Management, Learning and People Development, and HR Operations  Built a high-performing BI/Data Warehousing team to provide unified reporting solutions to enable HR the ability to gain insights to optimize business goals  Launched a global, custom Total Rewards application to 35 countries and managed the project team   Defined and managed a cross-organizational effort to assess and design a more robust integration architecture for over 60 boundary systems     ​         Company Name    City  ,   State    Founder/Principal Consultant   03/1998   to   01/2011      Provided consulting services to several Fortune 500 organizations to solve complex challenges, including enterprise systems implementations, process improvements, application development, and release management all within complex, global environments.  Key clients included Google, Cisco, Arbonne International, 24 Hour Fitness, Symantec, Critical Path, Fujitsu Computer Products of America, Etec Systems, and Disney.      Accomplishments:    Managed implementation projects for critical Financial and CRM applications ranging from Oracle, Salesforce, and custom applications.  Planned and managed execution of cross-organizational effort (Business, Engineering, Infrastructure, and Hardware) to relocate over 70 servers supporting key corporate finance business applications  Developed a quality assurance strategy for the implementation of a Customer Advocacy on-line service contract portal to improve company interactions with suppliers, partners, distributors, and customers.  Defined QA strategy and managed execution by 25 leads across multiple functional areas - Quoting, Ordering, Registering, Renewing, and Service Contract Management  Managed the stabilization phase of an ERP implementation for Contracts Processing, Billing, and Member Services for over 300 fitness centers  Developed Oracle training strategy and delivered training to business users on Finance, Manufacturing, and Supply Chain modules          Company Name    City  ,   State    Senior Manager   06/1993   to   03/1998      Provided consulting services to several Fortune 500 organizations to solve complex business challenges, including enterprise systems implementations, process improvements, application development, and release management all within complex, global environments.  Key clients included Disney, Glenayre Electronics, Quantum Corporation, and Western Staff Services.     Accomplishments:    Managed resources, costs, schedules and drove end-to-end delivery of global world-class technology solutions at client organizations  Developed and presented successful proposals for several business development efforts to prospective clients  Coached and mentored consultants for leadership development  Led the Demand Management Center Of Excellence for the Oracle Practice to develop best practices and promote knowledge sharing for client engagements          Adjunct Professor       Claremont Graduate University, Claremont, CA    Designed and Co-Facilitated a new transdisciplinary course ""The Art & Science of Computational Thinking for Industry"" for Masters and PhD students.  (Fall 2014 - Fall 2016)     Mount St. Mary's University, Los Angeles, CA    Instructor at Mount St.Mary's University - Taught programming language courses to undergraduate students in the Computer Science Department.This included advanced courses for honor students and introductory programming courses for non-computer science majors. (1987 - 1988)   ​​       Education      Ph.D.  :  Computer informations Systems and Technology    Claremont Graduate University  ,   City  ,   State              Master of Science  :  Computer Information Systems and Technology    Claremont Graduate University  ,   City  ,   State              Bachelor of Arts  :  Business Administration    Mount St. Mary's University  ,   City  ,   State           ​         Certifications      Myers-Briggs Certified Practitioner, Feb 2017  Certified Professional Co-Active Coach, Mar 2017 - Mar 2018             Publications       Doctoral Dissertation : ""An Examination of the Role of IT Governance, Interorganizational Collaborations, and Interorganizational
       Learning in ERP Implementations""   AMCIS Conference Proceedings : ""Examining the Role of IT Governance in the ERP Post-Implementation Phase""   OAUG Conference Proceedings : ""Redesigning the Order Fulfillment Process in Order to Realize the Benefits of an Oracle ERP Implementation        Professional Affiliations       Industry Advisory Board Member, Drucker School of Management - 2015 to Present         ",ENGINEERING
"         FINANCE MANAGER           Executive Profile     Financial Lead with company oversight, committed to strategic management and quality performance.  Partner with organization leaders to effectively align with and support key initiatives.  Builds and retains high performance teams by hiring, developing and motivating skilled professionals.       Skill Highlights          Business development  Performance management  Customer-oriented  Team Training and Development         Highly Analytical   Budgeting and forecasting expertise    Accounting and Finance Lead  Leadership/communication skills              Professional Experience      Finance Manager    September 2013   to   Current     Company Name   －   City  ,   State      Financial and accounting lead for the division responsible for P&L performance, achieving EBTIA  and working capital targets.  Partner with executive team driving strategic growth and initiatives.  Customer MDA negotiations, margin schedules and profit models.  Monitors divisional SOX compliance, month end procedures and gap closure performance.   Manages and supports the inventory control team, accounting clerk staff, contract coordinators, and IT.          Senior Administrator    October 2011   to   September 2013     Company Name   －   City  ,   State      In this role, the Senior Administrator is responsible for internal accounting and human resource functions.  Review G/L and distribute P&L reports for USA headquarters and South East Asia (SEA) distribution center.  Prepares budgets and forecasts at departmental and executive level Supervise administrative and customer service staff ensuring daily operations and production department standards are maintained Implemented control procedures; training decision makers on key ratios and operating activities.  Developed and maintains interactive sales reporting and analysis system.  Database is used by marketing, sales managers and operational department Evaluate inventory levels and monitor COGS.  Ensures raw material price fluctuations are inline with product pricing Negotiate vendor contracts and research alternative cost saving programs Review aging reports and oversee collection efforts.  Maintains sufficient cash flow and minimal bad debt Established a solid human resource position.  Implemented necessary policies, ensuring company compliance with state and federal regulations Performs the full gamut of human resource tasks from hiring to termination.          Director of Accounting    February 2007   to   June 2011     Company Name   －   City  ,   State      As Director of Accounting, primary role is to monitor control systems and management reporting, ensuring accurate and timely preparation of financial statements.  Supervised and monitored accounting staff's daily club financial activity for efficient business performance:  A/P, A/R, Payroll, G/L Analysis, Inventory, cash and bank reconciliation Reconcile and assemble period end balance sheet packages Monitored and created monthly inventory analysis for four inventory accounts.  Establish and maintain internal controls according to GAAP, SOX and for annual audits Prepared weekly financials; maintained budgets, prepared forecasts for club and department heads Filed monthly and annual tax documents Processed new hires and terminations; performed all human resource functions Trained Director of Accountants at nearby affiliate clubs.          Accounting & Benefits Manager    June 2006   to   February 2007     Company Name   －   City  ,   State      Performed accounting support for three company locations: accounts payable, accounts receivable, financial statement preparation for executive staff, financial/variance analysis, and budgets for future projections Managed medical billing collections, deposit and reviewed reports through medical billing system Provided reconciliation for six bank accounts; administered company's FSA employee accounts Set-up and monitored budgets for departmental managers; developed and provided training for ""cost conscious"" approach Identified, wrote and implemented an employee Exit Interview Process; evaluated termination reasons, and prepared reports and data for appropriate retention methods; reviewed and created company policies for time and attendance.          Education      Bachelor of Science   :   Business Administration Human Resource Management      Western International University          GPA:   Cum Laude     Cum Laude         Accounting Certificate         George Mason University           Accounting Honors Society 2010         Skills     Accounting, accounts payable, accounts receivable, administrative, A/P, approach, balance sheet, bank reconciliation, budgets, cash flow, contracts, customer service, Database, financials, financial, financial statement preparation, preparation of financial statements, FSA, hiring, Human Resource Management, human resource, Inventory, inventory levels, inventory control, Director, management reporting, marketing, medical billing, Payroll, performance management, policies, pricing, product management, reporting, research, sales, sales reporting, tax, variance analysis    ",FINANCE
"         HUMAN RESOURCES SUPERVISOR       Summary    I am a human resources & business administrator with over 10 years of progressive experience; augmented by a strong post-graduate background in human resources, conflict resolution, and international relations. I have experience in HR policy and organizational design, job analysis, employee management, recruitment/selection process, benefits/compensation, contract negotiations, performance management, training/development, and strategic planning. I have a sound knowledge of labor relations, occupational health & safety, pay equity and other related labor laws locally and internationally. I've proven ability to implement successful human resources management strategies to support corporate mandate. Functional Expertise Strategic planning Learning & development Policies & procedures Performance reviews Recruitment/selection process Employee welfare Talent management Organization leadership Risk management       Skills        Microsoft Office: Word, Excel, and PowerPoint
Data Track Time and Attendance Software; Electronic Data Interchange (EDI) Software            Experience     08/2011   to   08/2015     Human Resources Supervisor    Company Name   －   City  ,   State      Developed job profiles and source candidates from major job boards; select, interview, and recruit for positions Administered employee benefit plans to ensure compliance with FLSA and other applicable statutes/regulations Handled employee terminations, grievance, and other difficult situations in a sensitive, fair, and respectful manner, working closely with legal counsel, supervisors and management.  Coached managers on the process of evaluating employees, setting goals, conducting objective performance reviews, and recognizing and awarding performance to improve productivity Planned and developed on-the-job training programs for line employees and career development programs for managers with a focus on retaining existing talent and reducing employee turnover Identified talent and aspirations of individual employees and provided coaching aimed at motivating them to advance their careers within the company Established and maintained proper structures and processes to track time and attendance, vacations, and other activities resulting in efficiency gains of 35% Implemented Payroll and HR policies (reduce overtime rate) resulting in annual cost savings of 100,000.         10/2009   to   05/2011     Assistant Manager    Company Name          Established an open channel of communication, enabling employees quick and easy access to information such as benefits, training and development, and opportunities for career advancement Designed and implemented a holistic HR strategy to meet short term & long-term business challenges with focus on the following key areas such as talent & leadership, culture & values, engagement & connect, supervisory capability, productivity & cost Created a training program to develop employees to meet both core and job competency gaps Worked directly with the HR manager to redesign the company's compensation and benefits.  Prepared PowerPoint presentations, created Excel spreadsheet reports, gathered/distributed confidential reports Executed comprehensive learning calendar to meet individual / organizational needs; ensured use of    standards, processes and tools developed by the Global learning organization.         12/2006   to   05/2009     Field Researcher    Company Name          Travels to field sites to collect and record data and/or samples as appropriate to the specific objectives of the study.  As appropriate to the specified position, codes and verifies data in accordance with specified research protocol and coding procedures, and enters data into a computer database and/or spreadsheet application for subsequent analysis.  Develops or assists in the development of interview schedules; contacts potential subjects to introduce and explain study objectives and protocol, and to arrange interviews, either in person or by telephone.  Identifies and compiles lists of potential research subjects in accordance with study objectives and parameters, as appropriate to the individual position.  Conducts and records face-to-face and/or telephone interviews with subjects, in accordance with predetermined interview protocol, data collection procedures, and documentation standards.  Reviews and edits data to ensure completeness and accuracy of information; follows up with subjects to resolve problems or clarify data collected.         07/2002   to   12/2005     Public Relations Officer    Company Name          Planned publicity strategies and campaigns Wrote and produced presentations and press releases Dealt with enquiries from the public, the press and related organizations Organized promotional events such as press conferences, open days, exhibitions, tours and visits Spoke publicly at interviews, press conferences, and presentations Provided clients with information about promotional opportunities and current PR campaigns Responsible for company relationship with other companies and government bureaus Assisted in developing and implementing the company's communication strategies.          Education and Training     2017     Master of Business Administration  :   Human Resource Management    University of the Southwest   －   City  ,   State      Human Resource Management       2014     Master of Arts  :   Conflict Transformation and Peacebuilding    Eastern Mennonite University   －   City  ,   State      Conflict Transformation and Peacebuilding       2008     Master of Science  :   International Relations    University of Khartoum   －     State  ,   Sudan    International Relations       2005     Post-Graduate Diploma  :   International Relations    University of Khartoum   －     State  ,   Sudan    International Relations       2002     Bachelor of Arts  :   English Language    University of Khartoum   －     State  ,   Sudan    English Language        Languages    Fluent in English & Arabic        Skills    Electronic Data Interchange, EDI, press releases, publicity, spreadsheet, training programs   ",PUBLIC-RELATIONS
"         FRONT DESK ATTENDANT       Summary    Graduated Bridgewater State University in May 2015 with a Bachelor's degree in Aviation Management and recently started the MBA Aviation program at Embry-riddle Aeronautical University at the Worldwide campus with a concentration on International Business.      Highlights          Double Citizenship: American and Brazilian.   Excellent english communication skills      Problem solving abilities          Decisive  Critical thinking   Business systems analysis              Interests    Aviation Enthusiast and commercial pilot licensed by both ANAC and FAA.      Languages     Bilingual Portuguese/English        Experience      Front Desk Attendant   05/2015   to   10/2015     Company Name   City  ,   State       FBO business.  Direct service to private airplanes.  Marshaling, fueling and towing of aircraft.          Airline Operations Agent   05/2014   to   07/2014     Company Name   City  ,   State       Aircraft transit coordinator.  Dispatchment of company aircraft.  Cargo Operations.          Ramp Agent   12/2013   to   05/2014     Company Name   City  ,   State        Kept records of room availability and guests' accounts, manually or using computers.      Assisted guests with any special requests during their visits.        Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.            Education      Bachelor of Science  :   Aviation Management   May 2015       Bridgewater State University   City  ,   State  ,   United States     Aviation Management concentration with in-depth knowledge of standard airline operations.        MBA  :   Aviation International Business   Present       Embry-riddle Aeronautical University   City  ,   State  ,   United States     Aviation International Business study and strategic planning for international operations of aviation related business' added to core business courses.        Skills        Aviation Management  Flight of Aircraft  English  Managerial Strategic Planning      ",AVIATION
"         SALES DIRECTOR       Summary     

To continue my career with an
organization that will utilize my management, supervision and administrative
skills to benefit mutual growth and success. Also, to offer my skills to your
company especially in the field of sales and to
grasp power to enhance my professional skill set in accordance with
organizational objectives.

  ​       Core Qualifications          Budget & report writing skills  Excellent sales and negotiation skills  The ability to motivate and lead a team  Excellent communication and 'people skills'  Good planning and organizational skills  The ability to work calmly under pressure  Developing sales strategies and setting sales targets  Compiling and analyzing sales figures       Keeping up to date with products and competitors  Sound expertise in sales  Strong presentation skills  Goal-oriented   Strong networking skills  Good judgement   Good decision making               Accomplishments       -Added 35+ businesses to WaveFly powered by JMF Solutions, Inc. since January 2016.    -Developed highly effective sales training strategies as Sales Manager.    -Personally helped grow our company in revenue by 115% in a year and we made the INC 5000 list and magazine.     -Recognized by our city as one of the fastest growing technology companies in revenue and I attributed to that with bringing over $300,000 in revenue in 36 month contracts since January 2016.     -VMware Federal Specialization Certification    -Lenovo Partner Certification     -VMware Academic Specialization Certification         Experience      Sales Director   10/2015   to   Current     Company Name   City  ,   State      JMF Solutions, Inc. is the full service telecommunications firm behind WaveFly Technologies which provides a seamless approach to all of your technology-based services by analyzing your specific needs and creating a custom, cost-efficient solution. My day to day duties included:    Led sales calls with team members to establish sales and customer retention goals.  Negotiated and closed 35+ contracts for companies which included all 36 month contracts. Worked with HOA's and MDU's and closed a 22 unit condo association with a 36 month agreement.  C reated and directed sales team training and development programs.  Shared product knowledge with customers while making personal recommendations.  Maintained friendly and professional customer interactions.  Trained in negotiations and time management. Helped grow our company to show a 115% growth margin over the last year. Also during this time I bid our services through USAC for E-Rate. I worked hand in hand with vendors such as Ingram Micro, CISCO, D&H etc. to work on the right price for us to be a competitive bidder.                 Store Trainer & Key Holder (worked through college)    07/2013   to   12/2015     Company Name   City  ,   State       Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.     Scheduled and directed staff in daily work assignments to maximize productivity.      Efficiently resolved problems or concerns to the satisfaction of all involved parties.       Trained all new staff in front of house and on all menu items food/drinks.           Lead Bartender & Store Trainer (worked through college)   08/2011   to   07/2012     Company Name   City  ,   State       Trained staff of employees for correct facility procedures, safety codes, bar codes, proper recipes and drinking safety.      Increased customer attendance.       Responsible for daily set up.         Received frequent customer compliments for going above and beyond normal duties.            Maintained a professional tone at all times, including during peak rush hours.        ​         Receptionist    09/2008   to   04/2005     Company Name   City  ,   State       Handled incoming and outgoing correspondence, including mail, email and faxes.      Screened telephone calls and inquiries and directed them as appropriate.      Devised and maintained office systems to efficiently deal with paper flow.     Organized personal and professional calendars and supplied reminders of upcoming meetings and events.     Created expense reports using Microsoft Excel spreadsheets.     Typed documents, updated websites and compiled information for meetings.     Conducted extensive online and phone research.     Attended business meetings and took meeting minutes.    ​         Education        Nursing   2010       University of Mobile   City  ,   State  ,   USA      I attended University of Mobile program for Center for Adult Programs and Professional Studies Nursing.          Bachelor of Science  :   Leadership & Cultural Studies    2015       University of Mobile   City  ,   State  ,   USA      I have a degree in Leadership & Cultural Studies with a minor in International Business: All 4 years of college I made the Deans List and graduated with a 3.5 GPA. My degree includes studies in philosophy, world politics, religion, and ethics. Emphasizes communication, critical thinking, and interpersonal relations skills. It is designed to build skills necessary for positions in human resources, management, counseling, and other service-oriented positions. The Bachelor of Science in Leadership and Cultural Studies develops proficiency in communication, critical thinking, and interpersonal relations. The emphasis in communication includes composition, the arts, logic, and counseling. Critical thinking involves studies in philosophy, world politics, and religion, as well as ethics, and psychology. Interpersonal preparation adds consideration of world conflict and its resolution, and investigations into traditions of leadership.         Skills        Sales Software: Ubersmith  Desktop Publishing Software: Photoshop, Illustrator, HTML  Cold Calling   Achieving Results  Customer Satisfaction  Building Relationships  Microsoft Office  Microsoft Excel   Planning   Negotiation      ",SALES
"         SALES ASSOCIATE         Skill Highlights          Great ability to multi-task  Self-Starter and driven  Extensive customer services and caregiver knowledge  Neat and well organized  Volunteer Work:  Personal care worker and supportive home care  Job duties: Give assistance to people who are sick, injured, mentally or physically disabled, or the elderly and fragile.              Professional Experience     01/2010   to   01/2011     Sales Associate    Company Name   －   City  ,   State      Assisting customers to the area in the store they needed to go to or need help in.  Putting merchandise in the correct it was assign to.  Assist customers with choices and help them locate them and provide information about the product in question.  Helping customers who don't know English as a second language.  Telephone # 414-764-2474.         03/2014   to   03/2015     Cashier    Company Name   －   City  ,   State      My duty was to greet all customers entering into the store.  Handling all the cash transactions and receiving payments with cash, credit/debit cards and checks.  Guiding and solving queries of customers.  Providing training and assistance to new joined cashier.  Keep my area neat and organized.  Telephone # 414-304-1024.         05/2016   to   07/2016     Housekeeper    Company Name   －   City  ,   State      My duty as a housekeeper was to clean and maintain the rooms and premises in and around the hotel.  Vacuum, empty wastepaper and ashtrays, transport trash to waste disposal equipment, dust, change the bed sheets and pillow cases and dust.         01/2010   to   01/2011     Sales Associate    Company Name   －   City  ,   State      Assisting customers to the area in the store they needed to go to or need help in.  Putting merchandise in the correct it was assign to.  Assist customers with choices and help them locate them and provide information about the product in question.  Helping customers who don't know English as a second language.  Telephone # 414-764-2474.         03/2014   to   03/2015     Cashier    Company Name   －   City  ,   State      My duty was to greet all customers entering into the store.  Handling all the cash transactions and receiving payments with cash, credit/debit cards and checks.  Guiding and solving queries of customers.  Providing training and assistance to new joined cashier.  Keep my area neat and organized.  Telephone # 414-304-1024.         05/2016   to   07/2016     Housekeeper    Company Name   －   City  ,   State      My duty as a housekeeper was to clean and maintain the rooms and premises in and around the hotel.  Vacuum, empty wastepaper and ashtrays, transport trash to waste disposal equipment, dust, change the bed sheets and pillow cases and dust.         01/2010   to   01/2011     Sales Associate    Company Name   －   City  ,   State      Assisting customers to the area in the store they needed to go to or need help in.  Putting merchandise in the correct it was assign to.  Assist customers with choices and help them locate them and provide information about the product in question.  Helping customers who don't know English as a second language.  Telephone # 414-764-2474.         03/2014   to   03/2015     Cashier    Company Name   －   City  ,   State      My duty was to greet all customers entering into the store.  Handling all the cash transactions and receiving payments with cash, credit/debit cards and checks.  Guiding and solving queries of customers.  Providing training and assistance to new joined cashier.  Keep my area neat and organized.  Telephone # 414-304-1024.         05/2016   to   07/2016     Housekeeper    Company Name   －   City  ,   State      My duty as a housekeeper was to clean and maintain the rooms and premises in and around the hotel.  Vacuum, empty wastepaper and ashtrays, transport trash to waste disposal equipment, dust, change the bed sheets and pillow cases and dust.         01/2010   to   01/2011     Sales Associate    Company Name   －   City  ,   State      Assisting customers to the area in the store they needed to go to or need help in.  Putting merchandise in the correct it was assign to.  Assist customers with choices and help them locate them and provide information about the product in question.  Helping customers who don't know English as a second language.  Telephone # 414-764-2474.         03/2014   to   03/2015     Cashier    Company Name   －   City  ,   State      My duty was to greet all customers entering into the store.  Handling all the cash transactions and receiving payments with cash, credit/debit cards and checks.  Guiding and solving queries of customers.  Providing training and assistance to new joined cashier.  Keep my area neat and organized.  Telephone # 414-304-1024.         05/2016   to   07/2016     Housekeeper    Company Name   －   City  ,   State      My duty as a housekeeper was to clean and maintain the rooms and premises in and around the hotel.  Vacuum, empty wastepaper and ashtrays, transport trash to waste disposal equipment, dust, change the bed sheets and pillow cases and dust.          Education and Training     2013     High School Diploma      Oak Creek High School   －   City  ,   State                  Telephone # 414-768-6210             2013     High School Diploma      Oak Creek High School   －   City  ,   State                  Telephone # 414-768-6210             2013     High School Diploma      Oak Creek High School   －   City  ,   State                  Telephone # 414-768-6210             2013     High School Diploma      Oak Creek High School   －   City  ,   State                  Telephone # 414-768-6210              Skills    caregiver, cashier, credit, customer services, debit, English, home care, Neat, receiving, Self-Starter, Telephone, well organized   ",SALES
"         CONSULTANT       Professional Summary     High-achieving management professional and effective consultant possessing excellent communication, organizational and analytical capabilities with about 4 years of experience in devising innovative strategies and solutions to resolve complex business challenges. Adept at managing projects, vendors, analyzing organizational operations, and performing customer journey, competitor and gap analysis.      High-achieving management professional and effective consultant with excellent communication, organizational and analytical capabilities and about 4 years of experience in devising innovative strategies and solutions to resolve complex business challenges. Adept at managing projects, vendors, analyzing organizational operations, and performing customer journey, competitor and gap analysis.       Skills          Strategy & Operations  Process Optimization  Digital Transformation      Cross Functional Team Management  Project/Product Management  Agile/Lean Methodologies            Work History      Consultant      Company Name   -   City  ,   State     06/2015   -   Current       American Global Computer Security Software Fortune 500 Company Managed and delivered a project to implement and integrate a new content management platform to create a unified brand experience, support scalability, growth and enhance digital presence for client's business - post acquisition Led cross-functional global teams consisting of technical, business and functional representatives and achieved key milestones on time with quality deliverables Prioritized, escalated and resolved issues with internal and external stakeholders Directly managed 3rd party vendor and offshore teams.  Client: American Consumer Food Products and Services Company Provided recommendations around User Centered Design and ADA compliance for E-Commerce Implementation project Performed Digital Conversion analysis using Google Analytics tool Performed User Acceptance Testing to provide recommendations around usability and functional design Generated process flow diagrams for knowledge transfer during project closure phase.  Eminence and Firm Development Contributions Extensive experience working with senior management and stakeholders to develop client proposals and RFP's Worked with partners to enhance Deloitte Digital's new market offering and business development efforts.         Product Strategy Intern      Company Name   -   City       09/2015   -   12/2015       Led a practicum team at Carnegie Mellon University to understand IBM Bluemix (PaaS), cloud based solution and use business frameworks to perform market, competitor and customer journey analysis Liaised with cross functional teams to assess opportunities in marketplace, determine synergies and align business unit goals with corporate strategy Worked with senior management and stakeholders to develop strategy for to enhance awareness, increase conversion and explore new market opportunities to scale the client's user base.         Assistant Operations Manager      Company Name   -   City       07/2012   -   10/2013       Business Strategy & Vendor Management: Automation of Hub, typical model and replication Reported to Chief Operating Officer to recommend company wide automation strategies and vendor selection Conducted gap analysis, market research, competitor and financial analysis to propose short, mid and long term strategies to the Executive team.  Project Management: RFID Project Member of the core project management team responsible for coordinated of cross-functional teams to achieve project milestones Focused on process improvement and optimization to enhance team productivity Defined the Key Performance Indicator's to evaluate vendors.         Academic Projects      Company Name         08/2014   -   12/2015       Software Product Strategy: Conceptualized and launched Online E-commerce store, developed Product Strategy and Roadmap, and produced Engineering, Financial and Marketing plan Commercialization of IP: Developed Go-to- Market Strategy, Product Roadmap and proposed Business Model to launch CMU's Automatic Speech Recognition Technology and presented to Sand Hill Angel Investors Software Requirement and Interaction Design: Designed a working prototype for the first responders using the human centered user design approach Human Computer interaction: Designed an Apple watch prototype for Porsche customers by accessing contextual interviews, creating personas, generating scenarios and story boards Survivable Social Network on Chip: Performed Object Oriented Analysis and Design along with the estimation, planning, development, measurement and tracking of the software project using the hybrid development approach.         Education      Master of Science  :   Software Management      Carnegie Mellon University   -          2014     Recipient of the Software Management Fellowship for academic excellence at Carnegie Mellon University Selected by Chief Operating Officer to consult on automation strategies for the product offerings [       Master of Science  :   Software Management      Carnegie Mellon University   -          2014      Recipient of the Software Management Fellowship for academic excellence at Carnegie Mellon University, GPA:3.8        MBA  :   International Business      Institute of Technology & Management   -          2012      Distinction - First Class, GPA: 4.0        MBA  :   International Business     International Business Institute of Technology and Management          India GPA: 4.0       Skills    .NET, academic, ADA, Adobe, Apple, approach, Automation, business development, Business Process, Business Strategy, Consulting, content management, Conversion, Client, Data Analysis, E-Commerce, senior management, Financial, financial analysis, functional, Google Analytics, Government, Hub, IBM, International Business, investments, IP, Marketing plan, market research, Market Strategy, marketing, market, MBA, C#, Excel, Microsoft Office Suite, Power Point, Word, Network, Object Oriented Analysis and Design, optimization, policies, process improvement, Project Management, proposals, quality, Requirement, Research, RFP, Scrum, SDLC, Speech, MS SQL, Strategy, Strategy Development, Vendor Management, Vendor
Management, Visio, websites      Business skills:  Business Strategy, Product Strategy, Consulting, Data Analysis, Gap Analysis, Customer Journey Analysis, Competitor Analysis, Market Research, Requirement Gathering,Product Management, Vendor Management   Tools:  Balsamiq, ALM Octane, Agile Manager, Trello, Version One, Microsoft Office Suite, Visio   Methodologies:  Agile, Kanban, Lean, Human Centered design, Design Thinking    ",CONSULTANT
"         CONSTRUCTION INSTALLER       Summary     Detail-oriented  Hardworking Construction Worker who is dependable and reliable. Motivated to get along well with others and exceed expectations.   who thrives in project management roles. Extensively trained in construction trades, car                                       Examples    View Tips        See Other Examples  Construction Laborers    Click  the ""+ Add""  to insert examples into your resume      + Add   [Job Title]  specializing in home remodeling and equipment repair. Over  [Number]  years in the construction trade.    + Add  Dependable and hard-working  [Job Title]  with more than  [Number]  years in the construction industry. Thrives in a fast-paced environment and works to complete projects quickly and efficiently.    + Add  Construction Laborer familiar with resource allocation and production methods.    + Add  Qualified  [Job Title]  who stays current with public safety and security standards. Safely operates and maneuvers a diverse range of heavy duty construction equipment.    + Add  Hardworking Construction Worker who is dependable and reliable. Motivated to get along well with others and exceed expectations.    + Add  Detail-oriented  [Job Title]  who thrives in project management roles. Extensively trained in construction trades, carpentry and landscaping.    + Add  Physically fit Laborer effective at completing difficult projects and tasks on schedule. Consistently follows through with all orders and instructions. Works well in a team setting.    + Add  Skilled Laborer who thrives independently or as a team member. Proactive in creating a safe and productive environment.    + Add  Experienced Construction Laborer knowledgeable about the tools, materials and methods used in road construction.                  pentry and landscaping.          Highlights        Microsoft Office XP, Microsoft Windows® 2000, Adobe Photoshop, Adobe suite, IPRO, LAW, Proficient in Excel, People-soft, Kronos, Invoice-it, Networking of machines, Snag-It, Outlook, Windows 7, Microsoft Certified, Auto-Cad. IT background.            Experience      Construction Installer   01/2014   to   Current        City  ,   State       Layout of sky zones trampoline park.  Detailed attention to measurements and blue print for layout and installation of steel.  Drilling into concrete for anchors and steel.  Impacting and torquing bolts on steel.reading.  Blue prints and understanding layout of park, also interpreting measurements and determining when to adjust a line based on mathematics and common knowledge.  able to think outside the box and make quick decisions.  Drive forklift and safely navigate steel into small areas.  Use boomlift and skylift to install top bars and high nets for trampoline park.  Use of all major power tools.  Constructing trampoline park from start to finish.          Chief Engineer   03/2013   to   01/2014     Company Name   City  ,   State       Develop and publish procedures to support the more than 100 employees who depend on our 
services to function daily.  Maintain par levels, manage and inventory of all supplies in main office for the following vendors 
Costco, Staples, Gourmet Coffee, So-cal Office Technologies, USPS, Fed-Ex and UPS, Sparkletts Waters.  Collaborate across teams to share information and coordinate on new ideas at the weekly huddles.  Manage 20 employees, counsel, write-up, hire and terminate.  Track PTO balances, accruals and requests, attend annual human resources training.  Floor warden, responsible for fire safety procedures, Responsible for AED's.  CPR Certified.  Full responsibility resource utilization, materials management, equipment, assets, inventory management, managing pouches that go to plants and corporate offices.  P&L review, monthly forecasting, annual budget review and planning.  DSO, Invoice preparation and review in a timely manner.  MSR (monthly services report) reporting, paper inventory, vendor contract negotiations, work with procurement department and legal team to ensure contracts do not expire and expiring contracts are terminated in a timely manner.  Maintenance and networking of all MFD's, printers and any other copying equipment.  In charge of managing all aspects of office services (hospitality, mail sorting and distribution, supply inventory, copy, faxing-right fax, kitchen stocking and facilities cleaning).  Facilitating the removal of equipment (RTV).  Installation planning and implementation of new equipment.  Project management and implementation.          Account Manager   04/2001   to   02/2013     Company Name   City  ,   State       Develop and publish procedures to support the more than 450 employees who depend on our 
services to function daily.  Specify and prototype tools to increase quality and efficiency in the workplace, and work directly with Director of Operations to develop customer-focused content.  Maintain par levels, manage and inventory of all supplies in 4 offices for the following vendors 
Costco, Bluebird, Complete office supplies, Office Max and Staples.  Collaborate across teams to share information and coordinate on new ideas at the weekly huddles.  Manage 25 employees, counsel, write-up, hire and terminate.  Track PTO balances, accruals and requests.  Full responsibility resource utilization, materials management, equipment, assets and inventory management.  P&L review, monthly forecasting, annual budget review and planning.  DSO, Invoice preparation and review in a timely manner.  CSR (client services report) reporting, paper inventory, vendor contract negotiations.  Maintenance and networking of all MFD's, printers and any other copying equipment.  In charge of managing all aspects of office services (hospitality, mail sorting and distribution, 
supply inventory, copy, faxing-right fax, kitchen stocking and facilities cleaning).  Facilitating the removal of equipment (RTV).  Installation planning and implementation of new equipment.  Project management and implementation for all build outs and internal construction.          Owner   03/1998   to   04/2001     Company Name   City  ,   State       Planning & Design tile projects for home owners.  Setting tile, deconstruction, kitchens, counter tops, bathrooms and outdoors.  Responsible for payroll and deductions for day laborers.  Bidding jobs and financial planning for projects.  Customized tile setting.  Negotiated contracts and bids with homeowners and realtors.  Coordinating employees in different job sites.          Education      High School Diploma     1995       Business Management LA Valley College San Fernando High School   City  ,   State               Skills    accruals, Adobe suite, Adobe Photoshop, Auto-Cad, budget, content, contract negotiations, contracts, copying, CPR Certified, client, fax, faxing, financial planning, forecasting, forklift, human resources, inventory management, inventory, Invoice preparation, Kronos, Layout, LAW, legal, Director, mail sorting, managing, materials management, mathematics, Max, Microsoft Certified, Excel, Office, Microsoft Office XP, Outlook, Windows 7, 2000, Networking, payroll, People-soft, power tools, printers, procurement, Programming, Project management, quality, quick, reading, reporting, safety, supply inventory, tops   ",CONSTRUCTION
"         OWNER SENIOR GRAPHIC DESIGNER / UX DESIGNER / APP DEVELOPER          LINKSLINKSLINKSLINKSLINKS    dLINKSLINKSLINKSLINKSLINKSLINKS    LINKSLINKSLINKSLINKS         Professional Summary     Multi-talented  [Job Title]  skilled in several artistic mediums, including  [Medium]  and  [Medium] . Seasoned  [Job Title]  who specializes in print and environmental graphics.  Graphic Designer who multi-tasks and manages time well in fiercely competitive, fast-paced environments. Graphic Artist motivated to work on all projects collaboratively with the design team from conception through to final production.      Skills           Excellent communication skills    Complex problem solving   Print advertising  Web site advertising  Website design expert  Complex problem solving  Superb eye for detail  Proficient in Adobe CS6  Website and electronic marketing  Print advertisements      CSS expertise  SMS deployment  Proficient in photograph restoration  Customized template design  Excellent leader  Advanced graphic design            Work History      Owner Senior Graphic Designer / UX Designer / App Developer     01/2010  
                                to   Current      Company Name   –   City  ,
                              State      Enhance CSS, HTML, PHP codes for the frontend and backend of e-commerce store · Create graphics for silkscreen and direct to garment (DTG) printing · Work with programmers to design online-tool to enable users to personalize their own designs, and provide access to quality on-demand printing services.  Translated complex concepts and data into compelling visuals for media outreach.  Designed new on-brand visual elements to effectively convey concepts and messaging.  Maintained consistent use of graphic imagery in materials and other marketing outreach.         Senior Graphic Designer     10/2006  
                                to   06/2007      Company Name   –   City  ,
                              State      Designed original graphics for private label top and bottom sleepwear · Created licensed art for toddler and boys, including Warner Bros., Disney, and Hasbro · Researched and shopped stores for new concepts and printing treatments.  Tech packs.         Senior Graphic Designer     01/2006  
                                to   09/2006      Company Name   –   City  ,
                              State      Designed girls (tweens) graphics for multiple applications including appliqués, embroideries, patches & silkscreens.  Created cads, line sheets, tech packs, lables & hangtags · Worked with designer to develop & illustrate new fashion styles for production & sales · Shopped stores & researched a variety of trend resources to develop new graphics for girls.  Designed new on-brand visual elements to effectively convey concepts and messaging.  Maintained consistent use of graphic imagery in materials and other marketing outreach.         Graphic Designer /Graphic Artist     06/2002  
                                to   02/2005      Company Name   –   City  ,
                              State      Worked with Designers to create new art concepts for screen tees, embroideries, appliqués for boys and girls jackets, knit tops, bottoms, and jeans · Created Licensed art for boys/girls, including Superman and Batman · Worked with screen printers, researched and develop new techniques printing each season · Shopped stores and provided input for graphic trends.  Designed new on-brand visual elements to effectively convey concepts and messaging.  Maintained consistent use of graphic imagery in materials and other marketing outreach.  Formatted text and graphics for blog posts, newsletters and other materials.         Graphic Designer     10/1998  
                                to   02/2002      Company Name   –   City  ,
                              State      Designed graphics for boys and girls screen tees, embroideries & appliquész · Conceptualized & illustrated for packaging, labels & hangtags · Sourced & supervised for offset & digital printing · Design licensed and private label art for boys tops and allover prints for bottoms.  Translated complex concepts and data into compelling visuals for media outreach.  Designed new on-brand visual elements to effectively convey concepts and messaging.  Maintained consistent use of graphic imagery in materials and other marketing outreach.         Education      Bachelor of Arts  :      5 2012     Hebert H. Lehman College    -
                          City  ,
                          State        Psychology Fine Arts Art Design coursework  Sketching, Drawing, sculpture, painting  Advanced Illustration coursework  Industrial psychology  experimental psychology   Social psychology   Statistics         Certificate in Field Production  :             -
                          City  ,
                          State         Student government representative         Graphic Specialist Certificate  :           The Mac Learning Center    -
                          City  ,
                          State         CNC Operator Basic Vocational Certificate  Coursework in Sheet Metal Drafting and Mathematics  Graphic and Digital Design Certificate         Certificate in Pattern Making and Fashion Design  :           Mayor Fashion Institute    -
                          City  ,
                          State         Pattern making   Sewing  Sketching         Certificates in Fashion and Commercial Photography Abiezer (Victor) Mota 1630 Research Ave  :             -
                          City  ,
                          State         Coursework in Sheet Metal Drafting and Mathematics  Quality Technology Certificate  CNC Operator Basic Vocational Certificate         Online Portfolio: http://victormotanyc.wix.com/abiezer-mota Mobile: 917-773-6397  :             -
                          City  ,
                          State              Accomplishments      Awarded by  [School Name]  for increasing class art budget.  Employee Recognition Award Nominee in  [Year] .  Honorary volunteer Graphic Designer for  [Foundation Name]  in  [Year] .   [Show name]  design challenge finalist in  [Year] .        Certifications    zzxzX XZ xz ZX zx x ax asXC axc x SADCsdc  dsCdscDC  DC  DC      Skills    3D Max, ActionScript, Adobe, Photoshop, Artist, art, Book, com, Corel Draw, CSS, Dreamweaver, e-commerce, Fashion, Final Cut
Pro, Flash, Graphic Designer, graphics, Graphic, UX, HTML, http, Illustrator, InDesign, Journalist, Director, Maya, access, Excel, Microsoft Office
Suite, PowerPoint, Word, Developer, packaging, Photography, PHP, printers, quality, Quark Express, Research, sales, Technician, tops, trend, Videographer   ",APPAREL
"         SENIOR RESIDENT INSPECTOR           Summary     Dependable and hard-working Senior Transportation Construction Inspector with more than 20 years of experience in the transportation construction industry. Thrives in a fast-paced environment and works to complete projects quickly and efficiently.       Highlights          Exceptional problem solver  Organized and detail-oriented    Advanced critical thinking  Strong communication skills  MS Office proficient   Proficient in E-Builder Software  Superb management skills  Project budgeting  Cost control  Project management    Residential construction specialist  Building Construction Trades Certificate      Operational analysis  Erosion and sedimentation control  Technical plan execution  Concrete estimation  Accurate measurements and estimates  Structural and architectural pre-cast concrete  Blueprint reading  Baseline schedules creation  Building codes and regulations  Demolition            Accomplishments     Managed projects ranging from $38 - $945 million dollars, while supervising my team, and meeting deadlines of an aggressive schedule due to the mile stones set by the government.       Experience      Senior Resident Inspector    March 2014   to   June 2014     Company Name   －   City  ,   State      I implemented erosion control measures at the onset of the road relocation project at the Mount Airy Airport.  I oversaw installation of silt fences, check dams, and basins as per plans and specifications.  I verified integrity of devices after rain event and met all project contract specifications.          Senior Inspector    June 2013   to   February 2014     Company Name   －   City  ,   State      I managed the erosion control effort on the I-77 project in Statesville, NC.  I oversaw and organized installation of rock line ditches and basins.  Validated silt fence and outlet ditch repairs after major rain events and  met all project contract specifications.           Senior Bridge Inspector    September 2010   to   March 2013     Company Name   －   City  ,   State      I oversaw bridge construction of  the 27B63 Fly over bridge.  This was a four span bridge with spread footers.  Concrete construction of abutments piers and pier caps were installed as per plans and specifications.  Type 2 girders were placed as per erection plan.  Construction of false work, deck rebar for decking, and dry run for concrete deck.  Over saw construction of 6 cast in place retaining walls with spread footers, and 2 MSE walls with concrete leveling pads.  I reviewed shop drawings for the project structures and made comments to be reviewed by engineer.  Estimated cost of this project was $945 million dollars.          Senior Inspector    July 2005   to   February 2010     Company Name   －   City  ,   State      I worked on the$750 million dollar Charlotte light rail system project.  Oversaw construction of five bridges: two with three spans, two single spans, and one with nineteen spans.  Managed this project and met deadlines even though this project had an aggressive schedule due to the mile stones set by the government.  I managed bridge construction, took part in project meetings, and made comments as needed on the construction activity.  Oversaw bridge construction consisting of H piles and drilled shafts.  Oversaw the drilled shaft construction with a day and night shift.  I checked and verified rock socket and bottom elevation.  I inspected construction of abutments, piers, and pier caps formed in place with rebar and concrete.  I was responsible for checking all shop drawings for the bridge before construction was preformed.  I was the Senior bridge inspector for the Louisiana Timed Managers Program, Mansfield, LA. I was lead Structure Inspector on the project.  I managed a $45 million dollar project on the SR 171 hurricane route.  I oversaw construction of one 5-span bridge and three 3-span bridges.  I inspected the work performed on 4 other bridges, concrete piles, concrete caps, type 2 girders, decking SIPS with epoxy rebar.  I inspected dry run for bid well concrete finisher that meet concrete specifications.  I created the punch list for final inspection.          Transportation Construction Inspector    March 2004   to   December 2004     Company Name   －   City  ,   State      Worked on the $45 million dollar bridge project on SR 0028-28A Etna, PA; Penn Dot District 11-0.  I oversaw construction of three cast-in-place retaining walls; pre-drilled piles, EFCO forms, rebar, concrete and tie backs.  I inspected testing by the geotechnical engineer of tie backs to ensure that testing met specifications and contract requirements.          Transportation Construction Inspector    June 2000   to   November 2003     Company Name   －   City  ,   State      Worked on a $38 million dollar contract for the Port Authority of Allegheny County, Pennsylvania. I also worked on a Light Rail Transit project, stage two, in Overbrook, PA.  Oversaw construction of three new bridges: one six span bridge, one three span bridge and a single span bridge.  Drilling caissons, cast in place retaining walls, concrete footers, structural steel placement, concrete deck, parapets, and approach slabs.  I reviewed all work preformed to ensure that it met plans and specifications for monthly estimate payments.          Construction Inspector    June 1991   to   February 2000     Company Name   －   City  ,   State      1994-1999 Construction Inspector for Materials Penn Dot projects (I-79 Meadowlands) and Southern Expressway 18A.  My duties included running construction soil lab for the projects.  Work field testing soil, concrete and aggregates for state projects valued at $15 to $22 million dollars.  1991-1993 Construction Inspector on Penn Dot projects SR 0018 -A) Bavington Pa.  Oversaw construction of a new replacement single span bridge.  Bridge work consisted of demolition of the existing bridge, driving steel H piles with concrete abutments type 2 concrete girders, and sip decking.  Responsible for checking all form work, rebar, and concrete as per specifications made by weekly estimates.  Construction Inspector Penn Dot project SR 0039 - B18  Oversaw construction of a MSE construction single span bridge.  The MSE walls were constructed before piles were being driven due to field conditions.  Abutments formed, rebar placed, and concrete type 2 girders used in sip decking.  I Inspected rebar and concrete for decking and Bidwell finishing machine to ensure specifications were met.          Education      High School Diploma   :   Academics      Shaler Area High School   －   City  ,   State              Residential Construction Certificate        Community College of Allegheny County   －   City  ,   State              Certification in Construction Materials and Lab Testing        Jeff Zell Consiltants   －   City  ,   State              Certification in Project Management        Colorado Technical College Online   －   City  ,   State              Interests     I enjoy traveling with my family.       Skills      Reliable hard worker interested in using my skills to meet the requirements of this position.  Advanced critical thinker that is organized and detail-oriented.  Strong communication and management skills.  Proficient in MS Office and E-Builder Software.  Project management, budgeting, and cost control.        Professional Affiliations     Member of the American Concrete Institute, National Institute for Certification in Engineering Technologies and OSHA, and NC DOT Certified in Concrete and Erosion Control.    ",CONSTRUCTION
"         SALES CLERK         Summary of Skills            OSHA inspections  Exceptional interpersonal skills  New hire orientation  Compensation/payroll  Recruiting  Hiring and retention  Training and development  Regulatory compliance  Personnel records maintenance  Exceptional time management skills  Adaptable            Accomplishments     Implementation   Assisted in implementation of new tracking system that resulted in improved patient care.   Documentation   Ensured charting accuracy through precise documentation.   Training   Trained team of staff nurses in medical office procedures to guarantee consistent quality of care.        Experience     12/2013   to   06/2014     Sales Clerk    Company Name   －   City  ,   State      Greet customers and ascertain what each customer wants or needs.  Compute sales prices, total purchases and receive and process cash or credit payment.  Answer questions regarding the store and its merchandise.  Prepare merchandise for purchase or rental.  Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.  Inventory stock and requisition new stock.  Ticket, arrange and display merchandise to promote sales.  Exchange merchandise for customers and accept returns.  Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.  Greet customers and ascertain what each customer wants or needs.         05/2006   to   10/2012     Nursing Assistant    Company Name   －   City  ,   State      Communicate with patients to ascertain feelings or need for assistance or social and emotional support.  Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.  Feed patients or assist patients to eat or drink.  Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.  Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.  Prepare or serve food trays.  Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.  Remind patients to take medications or nutritional supplements.         04/2001   to   07/2008     FRONT DESK MANAGER

FRONT DESK MANAGER    Company Name   －   City  ,   State      Carefully selected, developed and retained qualified staff, as well as trained [number] new staff annually.  Evaluated patient care procedural changes for effectiveness.  Created annual goals, objectives and budget and made recommendations to reduce costs.  Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.  Assisted in the design and execution of programs that contributed to a [%] growth of the organization in the [year] fiscal year.Conducted probationary and annual performance evaluations of all nursing staff.Developed and arranged continuing education opportunities for all staff to increase knowledge and skills.Supervised and evaluated the activities of medical, nursing, technical, clerical, service, maintenance and other personnel.Analyzed facility activities and data to properly assess risk management and improve services.Completed daily rounds of the nursing department to verify that all nursing service personnel were performing their work assignments in accordance with acceptable nursing standards.Evaluated nursing notes to confirm that they accurately and completely described care provided and patient responses.Created system-wide communications about service excellence.Effectively served as an advisory resource by providing patient/family experience expertise.Monitored infection control procedures to ensure facility-wide health and safety.Assigned staff to meet patient care needs and address productivity standards, while adjusting for census, skill mix and sick calls.Conducted probationary and annual performance evaluations of all nursing staff.Developed and arranged continuing education opportunities for all staff to increase knowledge and skills.Supervised and evaluated the activities of medical, nursing, technical, clerical, service, maintenance and other personnel.Analyzed facility activities and data to properly assess risk management and improve services.Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options.          Education          Diploma      Stone Mountain High   －   City  ,   State                  Certificate      Georgia Medical   －   City  ,   State              Skills    administrative, cash registers, clerical, credit, excellent customer service, Inventory, Exchange, money, nursing, organizational skills, reporting, sales, supervision, telephones   ",SALES
"         ASSOCIATE, INVESTMENT BANKING OPERATIONS         Highlights          Proficient
in Microsoft Office (Excel, PowerPoint, Word, Access), Minitab, Maple, Lingo,
and HTML Applications  Experience
in SAP programs as well as Six Sigma      Detail-oriented  Analytical​  Troubleshooting and problem solving  Superior
communication, group dynamic, time management, organizational and leadership
skills            Experience      Associate, Investment Banking Operations   07/2013       Company Name     City  ,   State             Intern, Syndicated Loan Operations   06/2012   －   12/2012     Company Name     City  ,   State     Responsible
for performing maintenance on over 150 deals with over 1000 loans, including
processing notices of loan activity, managing cash flows, and monitoring past
dues and exceptions. Identified issues and partnered with the agent banks to
define the root cause and implement a remediation plan. Prepared and distributed
weekly status updates to the agent banks for several deals. Responsible for
monthly checklist process, ensuring the integrity of month-end data.        Intern, Derivatives Operations   12/2011   －   05/2012     Company Name     City  ,   State     

Responsible for updating and
creating backend client contact details database to ensure efficient
communication with clients for successful compliance with federal regulations.
Prepared bi-monthly critical executive scorecard reports for senior management to
ensure the corporation complied with federal confirmed-trade regulations.
Improved efficiency of reporting through developing system enhancements,
including macros generating business critical compliance reports for both
equity and credit derivatives.

        Education       2013   Bachelor of Science  :  University of Delaware   -   Operations Management    City  ,   State       Minor in Economics  GPA: 3.978/4.0  

Awards/Distinctions: Distinguished Operations Management
Junior, 

Alpha Lambda Delta Honor Society, National
Society of Collegiate Scholars, Dean's
List (all semesters)        ",BANKING
"         GRAPHIC DESIGNER       Summary     Driven Graphic Artist adept at managing heavy workloads while focusing on designing creative, visually-appealing graphics. Focused, extremely organized, and comfortable working in fast-paced, deadline-driven environments. Expert in preflighting and optimizing artwork for high-quality print-ready files. Skilled in a variety of designs, logos and marketing packages, while always keeping up with the latest design trends and the latest technology. Accustomed to surpassing expectations in deadline-driven environments and always open to criticism with an attitude that every idea will lead to greater, bigger ideas.       Technical Skills and Qualifications     Adobe Creative Suite, Adobe InDesign, Adobe Illustrator, Adobe Photoshop, Adobe Acrobat, QuarkXpress, Dreamweaver, HTML Coding, CSS, Microsoft Office Suite, Promotional Materials, Extensive Direct-Mail Experience       Relevant Skills         Self-Motivated, Sense-of-Humor, Conceptual Thinker, Attention-to-Detail, Strong Design Sense, Resourceful Researcher, Advanced Typography Knowledge    Leadership Skills, Friendly Attitude, Professional Behavior, Expert Juggling Skills, Creative and Artistic, Resourceful Researcher, Quick Learner, Time Management           Experience     07/2012   to   10/2015     Graphic Designer    Company Name   -   City  ,   State     Prepared layouts and drawings in compliance with established templates and design standards. Designed unique print materials, including advertisements, brochures and logo designs.  Designed web pages, graphic elements and infographics for email newsletters.           05/2009   to   02/2015     Graphic Designer    Company Name   -   City  ,   State     Designed unique print materials, including advertisements, brochures and logo designs. Prepared layouts and drawings in compliance with established templates and design standards. Contributed ideas during strategic and conceptual brainstorming sessions. Recommended techniques, methods and media best suited to produce desired visual effects. Prioritized graphic workload and effectively coordinated multiple projects.        01/2006   to   05/2009     Art Director    Company Name   -   City  ,   State     Created visuals that appeal to leaders in the big data and high-tech world. Created the look and feel of the organization's online presence in social media forums. Developed templates for e-newsletters, presentations and reports. Designed unique print materials, including advertisements, brochures and logo designs. Designed artistic signage for special corporate events. Created all communications collateral, including web pages, brochures and fliers. Developed, designed and produced corporate newsletters and other promotional direct mail items as directed by marketing. Created graphic materials for the company website.        02/2005   to   12/2006     Art Director    Company Name   -   City  ,   State     Determined styles, size and arrangement of illustrations and graphics. Planned and produced marketing materials, including catalogs, handbooks and charts. Prioritized graphic workload and effectively coordinated multiple projects. Developed creative graphics that simplified complex messages. Prepared layouts and drawings in compliance with established templates and design standards. Contributed ideas during strategic and conceptual brainstorming sessions.        12/2003   to   02/2005     Art Director    Company Name   -   City  ,   State     Contributed ideas during strategic and conceptual brainstorming sessions. Designed unique print materials, including advertisements, brochures and logo designs. Collaborated with a team of designers to offer improvements and direction on others' projects. Adhered to all corporate brand guidelines when preparing graphic materials. Prioritized graphic workload and effectively coordinated multiple projects. Consistently adhered to all internal delivery schedules.        12/2002   to   12/2003     Art Director    Company Name   -   City  ,   State     Designed unique print materials, including advertisements, brochures and logo designs. Collaborated with a team of designers to offer improvements and direction on others' projects. Contributed ideas during strategic and conceptual brainstorming sessions. Recommended techniques, methods and media best suited to produce desired visual effects. Prioritized graphic workload and effectively coordinated multiple projects. Determined styles, size and arrangement of illustrations and graphics.        02/2001   to   12/2002     Production Artist    Company Name   -   City  ,   State     Prepared layouts and drawings in compliance with established templates and design standards. Meticulously followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs. Prioritized graphic workload and effectively coordinated multiple projects.        01/2000   to   02/2001     Production Artist    Company Name   -   City  ,   State     Prepared layouts and drawings in compliance with established templates and design standards. Meticulously followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs. Prioritized graphic workload and effectively coordinated multiple projects.        07/1999   to   01/2000     Graphic Designer    Company Name   -   City  ,   State     Prepared layouts and drawings in compliance with established templates and design standards. Meticulously followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs. Prioritized graphic workload and effectively coordinated multiple projects. Developed templates for e-newsletters, presentations and reports. Coordinated with the content production and delivery managers to launch carrier-approved content worldwide.        04/1999   to   07/1999     Creative Internship    Company Name   -   City  ,   State     Contributed ideas during strategic and conceptual brainstorming sessions and learned how an award-winning agency operated.         Education     2001     Bachelor of Science  :   Journalism - Marketing    Texas A&M University   -   City  ,   State  ,   United States     Computer and art design courses, visual communication courses, and studio art courses.      ",DESIGNER
"         CONSTRUCTION MATERIALS FIELD REPRESENTATIVE       Summary    Result-oriented, high-energy, hands-on professional. Highly motivated, creative, organized and versatile person, with over twelve years' experience within the Construction Materials Inspection and Testing industry. I possess the ability to solve complex problems in a fast-paced environment, by using critical thinking and assertiveness. I have proven ability to self-direct, complete projects with limited supervision and grasp new concepts and ideas effectively. I am talented in team building, seeing opportunities, strategic planning and leadership development for effective strategy execution. I am logical and purposeful in my approach to creating and delivering value. My personality is very even keeled, which provides me the ability to acclimate to any environment. I will prove to be an asset to your company. I can assure you that my work experience and initiative will help me achieve all goals expected of me.
SPECIALITIES: Strong leadership, excellent communication skills (verbal, written, media), competent, excellent presentation, service-oriented, active listener, social perceptiveness, critical thinker, strong team player, detail-oriented, goal-oriented, motivated, dutiful respect for compliance in all regulatory organizations.      Accomplishments      Asphalt Paving Technician, Level 1: Florida Department of Transportation (May 2005) -Earthwork Construction Inspection: Florida Department of Transportation (September 2005) - Asphalt Paving Technician, Level1B: Texas Department of Transportation (October 2008) - Soils &Flexible Base Technician, S102B: Texas Department of Transportation (October 2007).          Experience     01/2007   to   Current     Construction Materials Field Representative    Company Name   －   City  ,   State      Performs field investigations, engineering analyses, construction monitoring Performs core sampling and soil analysis on surveying projects Performs field and laboratory testing on construction materials Performs Post-Tension Stressing Observations and Inspections on Post-Tensioned Slabs Performs testing in the Field and Laboratory for sampling and inspection of Construction Materials to determine conformance with specifications.  Assists with the maintenance of laboratory and field equipment and arranges for procurement of new equipment as needed.  Assists with the calibration of Field Equipment as needed Reviews architectural, civil, structural drawings and specifications for code specifications and structural integrity Performs Fire Stop Systems, Fire Proofing Systems and Fire Rating Inspections Reviews project plans and specifications to prepare and coordinate testing scope for various projects including, University of Texas System, City of Austin, Leander ISD, Austin-Bergstrom Airport Aviation Authority, Texas Facilities Commission & Travis County Government.         01/2005   to   01/2006     Construction Materials Field Representative    Company Name   －   City  ,   State      Performed compaction testing of placed fill, and asphalt.  Sampled soil, aggregate, concrete, grout, and hot-mixed asphalt.  Performed various testing of soils, asphalt, and concrete, including triaxial shear, permeability, soil cement mix designs, and asphalt mix designs Observed and oversaw asphalt coring, and oversized fill placement.  Inspected post-tension cables for slab-on-grade, epoxy bolts, and rebar for masonry.  Laboratory testing included sieve analysis, plasticity index, proctor, specific gravity, swell, hydrometer, consolidation, moisture/density, PH, resistivity, sand equivalent, rice, Marshall Unit weight, oil content, and compressive strength of concrete and grout.  Attended and participated in professional association meetings and functions.         01/2003   to   01/2005     Construction Materials Field Representative F  Construction Materials Field Representative    Company Name   －   City  ,   State      Performed compaction testing of placed fill, sampled concrete and sampled hot-mixed asphalt Performed compaction tests on asphalt to determine roll patterns, asphalt coring, sampled aggregates for asphalt mix design Performed Laboratory testing included sieve analysis, plasticity index, proctor, specific gravity, sand calibration, rice and Marshall unit weight Performed field evaluation of project sites for geotechnical evaluations including logging boring/test pit/rock core explorations, soil classification and sampling and  percolation testing Coordinated  utilities locate and traffic control when needed and preparing site descriptions for geotechnical evaluation reports Performed Reinforcing Steel Inspections on various types of structures.          Education and Training     July 2008     Bachelor Of Science  :   Construction Management    Belford University          Construction Management       July 1984     Ordinary Level      University of London                    Skills    cables, calibration, inspection, Laboratory testing, logging, masonry, procurement, Proofing   ",CONSTRUCTION
"         SOCIAL MEDIA ANALYST         Professional Summary     Positive and upbeat Customer Service Specialist bringing 15 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.       Skills          Social media platforms  Complaint resolution  Creative problem solving  Medical terminology knowledge  Account management  Computer proficient  Good listening skills  Customer relationship management      Sales proficiency  Knowledge of credit disputes  Career planning  Closing techniques  Spanish translation  Interviewing  Up-selling  Record keeping and reporting            Work History      Social Media Analyst   ,     10/2018   to   Current     Company Name   –   City  ,   State     • Assist our community and help resolve inquiries accurately with empathy and on time •Investigate and resolve issues that are reported on social media such. 
•Identify inefficiencies in workflow's and suggest solutions  • Recognize trends and patterns, and escalate issues outside the companies policy 
• Review the reported content within agreed turnaround times and standards of quality 
• Top 10% for Quarter 1&2 
•High Accuracy 
• Display a strong bias to doing what's right for our community in support of leading social media objectives  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience        Sr. Career Services Advisor  ,     02/2016   to   06/2018     Company Name   –   City  ,   State     • Assists students and graduates in securing employment in their field of training.  • Build effective relationships with local and regional corporations, non-profit and government organizations and community partners to identify employment opportunities and to promote the school's qualified students, graduates and alumni. 
• Provides career coaching, including interviewing techniques and other job search skills training to students and alumni.  • Top 10% in the department.  • Team collaborations and meetings to identify areas of opportunity in making sure graduate is successful after finding work in their field of study 
• Completes telephone interviews and e-mail correspondence to prospective employers to determine their employment needs.  • Puts in tasks through system (ZOHO) to provide graduates with resources (Uber, interview attire, academic coaching etc.).        Customer Relations Controller  ,     04/2015   to   02/2016     Company Name   –   City  ,   State     • Responsible for all disputes that come from credit card companies, airlines and consolidator's  • Recovered 2,000$ to 10,000 dollars monthly from previous and current dispute cases 
• Investigated reason for dispute. Reached out to clients to attain more information on their disputes 
• Built dispute packets with all information of customer's reservation made on Webjet.com and prepared paper work explaining all the information I've complied to fight dispute 
• Reviewed numerous amounts of reservations that were made on our site the night before just to make sure that the ticket/s being issued to customer were not fraudulent 
• Looked closely for IP address, billing address, area code, name, credit card information, departure city and destination along with when tickets were purchased. Investigated heavily that reservations being made were real reservations. I utilized social media to determine if the client has been to any of the cities or countries listed on the reservation to help solve the dispute 
• Worked in World Span to review reservations ticketed and Amadeus (Airline programs) 
• Received emails everyday by customers that book on our site. I was in charge of creating a separate cue that I worked out of to respond to client inquiries 
• Handled all escalated calls when client requested a supervisor 
• Created arbitration letters for court when it's been proven that the money is owed to us 
• Reached out to airline to ask for waiver to regain any money back before submitting dispute to Credit Card Company        IS Escalations Supervisor  ,     12/2014   to   02/2015     Company Name   –   City  ,   State     • Explained status of dispute (case) as well as provide information we need to continue dispute process. 
• Checked with Visa when cases got to pre-arbitration  • Closed out cases 
• Sent letters and faxes pertaining to dispute cases. 
• Researched cases older than 120 days. 
• Wrote off amounts after review and consideration. 
• Followed up with customers who request supervisor phone call.        Disputes Coordinator  ,     06/2013   to   12/2014     Company Name   –   City  ,   State     • Assisted customers with any account related questions. 
• 3-way conferencing merchants to help resolve before going into a dispute. 
• Researched into different situations for customers and category their disputes in a program called ""Chordiant"" 
• Followed Up with customers to make sure previous situation has been taken care of, one call resolution 
• Reviewed documentation that needs to be submitted to build a stronger case on their dispute, set proper 
• Researched information on merchants to get subscriptions canceled for customers. 
• Worked with my supervisor and go over strategies that help engage associates with the work they do on a daily. 
• Attended “WOW"" call sessions where I assist with determining which agents have performed above and beyond. 
• Implemented tips to assist with lowering average handle time. 
• Received award “ROAR"" for being top 5% of the department. 
• Participated in focus groups and brain storm on what needs to be improved and what should continue. 
• Assisted with process improvement, help change different functions agents do daily by reviewing the information already provided to us the simplify it to make the customer experience smooth.        Customer Service Representative  ,     07/2012   to   06/2013     Company Name   –   City  ,   State        Answered constant flow of customer calls      Responded to customer requests for products, services and company information      Consulted with outside parties to resolve discrepancies and create effective solutions      Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns      Provided primary customer support to internal and external customers in fast-paced environment      Compiled customer feedback and recommended service delivery improvements to management           Education      High School Diploma        Sickles High School   -   City  ,   State             Skills      Social media platforms  Complaint resolution  Creative problem solving  Medical terminology knowledge  Account management  Computer proficient  Good listening skills  Customer relationship management    Sales proficiency  Knowledge of credit disputes  Career planning  Closing techniques  Spanish translation  Interviewing  Up-selling  Record keeping and reporting        Work History      Social Media Analyst   ,   10/2018   to   Current     Company Name   –   City  ,   State     • Assist our community and help resolve inquiries accurately with empathy and on time •Investigate and resolve issues that are reported on social media such. 
•Identify inefficiencies in workflow's and suggest solutions  • Recognize trends and patterns, and escalate issues outside the companies policy 
• Review the reported content within agreed turnaround times and standards of quality 
• Top 10% for Quarter 1&2 
•High Accuracy 
• Display a strong bias to doing what's right for our community in support of leading social media objectives  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience        Sr. Career Services Advisor  ,   02/2016   to   06/2018     Company Name   –   City  ,   State     • Assists students and graduates in securing employment in their field of training.  • Build effective relationships with local and regional corporations, non-profit and government organizations and community partners to identify employment opportunities and to promote the school's qualified students, graduates and alumni. 
• Provides career coaching, including interviewing techniques and other job search skills training to students and alumni.  • Top 10% in the department.  • Team collaborations and meetings to identify areas of opportunity in making sure graduate is successful after finding work in their field of study 
• Completes telephone interviews and e-mail correspondence to prospective employers to determine their employment needs.  • Puts in tasks through system (ZOHO) to provide graduates with resources (Uber, interview attire, academic coaching etc.).        Customer Relations Controller  ,   04/2015   to   02/2016     Company Name   –   City  ,   State     • Responsible for all disputes that come from credit card companies, airlines and consolidator's  • Recovered 2,000$ to 10,000 dollars monthly from previous and current dispute cases 
• Investigated reason for dispute. Reached out to clients to attain more information on their disputes 
• Built dispute packets with all information of customer's reservation made on Webjet.com and prepared paper work explaining all the information I've complied to fight dispute 
• Reviewed numerous amounts of reservations that were made on our site the night before just to make sure that the ticket/s being issued to customer were not fraudulent 
• Looked closely for IP address, billing address, area code, name, credit card information, departure city and destination along with when tickets were purchased. Investigated heavily that reservations beingmade were real reservations. I utilized social media to determine if the client has been to any of the cities or countries listed on the reservation to help solve the dispute 
• Worked in World Span to review reservations ticketed and Amadeus (Airline programs) 
• Received emails everyday by customers that book on our site. I was in charge of creating a separate cue that I worked out of to respond to client inquiries 
• Handled all escalated calls when client requested a supervisor 
• Created arbitration letters for court when it's been proven that the money is owed to us 
• Reached out to airline to ask for waiver to regain any money back before submitting dispute to Credit Card Company        IS Escalations Supervisor  ,   12/2014   to   02/2015     Company Name   –   City  ,   State     • Explained status of dispute (case) as well as provide information we need to continue dispute process. 
• Checked with Visa when cases got to pre-arbitration  • Closed out cases 
• Sent letters and faxes pertaining to dispute cases. 
• Researched cases older than 120 days. 
• Wrote off amounts after review and consideration. 
• Followed up with customers who request supervisor phone call.        Disputes Coordinator  ,   06/2013   to   12/2014     Company Name   –   City  ,   State     • Assisted customers with any account related questions. 
• 3-way conferencing merchants to help resolve before going into a dispute. 
• Researched into different situations for customers and category their disputes in a program called ""Chordiant"" 
• Followed Up with customers to make sure previous situation has been taken care of, one call resolution 
• Reviewed documentation that needs to be submitted to build a stronger case on their dispute, set proper 
• Researched information on merchants to get subscriptions canceled for customers. 
• Worked with my supervisor and go over strategies that help engage associates with the work they do on a daily. 
• Attended “WOW"" call sessions where I assist with determining which agents have performed above and beyond. 
• Implemented tips to assist with lowering average handle time. 
• Received award “ROAR"" for being top 5% of the department. 
• Participated in focus groups and brain storm on what needs to be improved and what should continue. 
• Assisted with process improvement, help change different functions agents do daily by reviewing the information already provided to us the simplify it to make the customer experience smooth.        Customer Service Representative  ,   07/2012   to   06/2013     Company Name   –   City  ,   State        Answered constant flow of customer calls      Responded to customer requests for products, services and company information      Consulted with outside parties to resolve discrepancies and create effective solutions      Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns      Provided primary customer support to internal and external customers in fast-paced environment      Compiled customer feedback and recommended service delivery improvements to management        ",DIGITAL-MEDIA
"         PRODUCT AND WEB DESIGNER       Summary     My career of 34 years includes the graphic art field, fine arts, and elementary art teacher. My personal evolution and vision helps me to know that I possess truth, talent and ability that is unique and highly creative.    I have always known that art was my life path, and I seek to share in ways that apply to the world today in innovative ways.    The Mission ~ To work with a team as designer or in some capacity where my creativity and thinking outside the box can be utilized best. To provide graphic expressions that convey the best message whether it be print or web presentation . My many years of experience affords me depth of knowledge in the arts fields, hands on, and I intend to use this knowledge for future endeavors as freelance designer.    My Offerings ~ I focus on using my creative energy and experience as a Graphic Artist skilled in a variety of designs, logos and marketing packages designed to strengthen business competence..   I am a visual designer with an aptitude for experimental projects.   My design skills are unique ~ I utilize the basic elements of design: color, line, shape, space, texture and value to help with the overall creation of any art projects or instruction. My training, experience, and education in art enables me to have a vast resource of ideas to share. And very importantly, other's ideas inspire me to go beyond and create things that clients envisioned.   Workshops ~  I am interested in Teaching groups or private lessons, sharing creatively and working with other artists to create meaningful art.    ~ Past and current students and clientele are primarily those listed here:   Art collectors, art galleries, art enthusiasts, parents of students, adults or children who may seek creative art instruction in a wide variety of mediums from an enthusiastic artist/teacher   Organizations or individuals who may be seeking a career creative artist to assist in projects requiring their ideas becoming fine finished art.   Set design, backgrounds for theatre productions large or small Elementary/Secondary/Adult students who are interested in improving  motor  skills, experiment with various materials, learn the history of art, and apply art to life, possibly in a career involving some of these skills.    The Overview ~~~ My freelance business is based in Cody, Wyoming, but not limited to the area. I am proficient in graphics programs including Adobe Photoshop, InDesign, Dreamweaver, Illustrator, Microsoft Word, Excel.  have worked for most of my career at a distance and utilize all of the modern technology that makes it possible and simple to do this. SHedrick Art & Design on Facebook. Brochure, business cards, and other collateral Networking with Arts Councils, Galleries, Grant possibilities, and other interests Client referrals available    Background & Experience ~~~ Product design and development of varieties of gifts, toys, socks, dolls, jewelry, snowglobes and more. Approx 20 years with one company. Very large E Commerce Website development and some HTML. Web maintenance. 3 years. Elementary art instructor with the Art on a Cart program in Cody, Wyoming, 7years. Each year my 300 students are exposed to all elements of art, art history, as many mediums and techniques as the budget will allow. Self employed freelance artist/illustrator/graphic designer for over 30 years working in a variety of mediums. Much Photoshop CS5.    Studied with several professional artists privately, and taught art lessons to children through the Cody Parks and Recreation in the summers.    Created an  organization called Raise Your Hand for Art to promote awareness of the need for art in the elementary age child's growth and how it actually helps them with their academic studies Invested entire career to date in the field of art.    Currently Registered name and business licensed in the state of Wyoming, formerly in California Completed substitute certification program, and update regularly Joined several professional associations and memberships Completed hundreds of paintings and graphic works for satisfied clients.    Highly creative and multi-talented Graphic Designer with more than 30 years in product development and print design.       Highlights         Dedicated art professional with over 30 years of hands on experience.   Proficient in Adobe Photoshop, InDesign, Illustrator, Microsoft Word, Excel. Some knowledge of Dreamweaver     Adept researcher and visionary, excellent at working with others' ideas   Self disciplined, work well on own from home office.   Prompt, positive, self-disciplined    Able to work on more than one project at once                            Some HTML knowledge   Microsoft Office Suite knowledge   Advanced typography knowledge   Corporate design -  logos and branding   Strong design sense  Conceptual thinker  Design strategist  Experience with brochure and newsletter formatting  Logo and business card photography and layout  Photo enhancing   Website enhancement  Stationery and letterhead  Creative and artistic thinker  Self-motivated professional  Resourceful researcher  Quick learner  Menu design using Adobe InDesign  Project proposals            Professional Associations      Substitute Teaching certification permit 2004-2011 enabled me to teach in Wyoming Public School system. Designed and implemented Art on a Cart program for Park County School District.      Indimension, Inc., Asheville, NC   Pat O'Hara Brewing Co, Cody, WY  Park County School District, Cody, WY   Park County Arts Council, Cody, WY   Cody Country Art League, Cody, WY   Wildwood Furniture, Cody, WY   Gold Coast Marketing, Ventura, CA  Irma Hotel, Cody, WY    Fine Art Collectors:   Jerry Russell & Gretchen Stark, Wapiti, WY   Jeri Gillett, Belfry, MT   Ty & Jamie Barhaug, Powell, WY   Dorothea Hartley, Oakview, CA       Experience     January 1995   to   January 2014     Company Name    City  ,   State    Product and Web Designer       Created graphic materials for the company website.  Designed and printed online interactive sales and marketing collateral.Designed unique print materials, including advertisements, brochures and logo designs.  Determined styles, size and arrangement of illustrations and graphics.  Assisted in developing and maintaining user-friendly websites.  Translated prototypes and PSDs into launch-ready, pixel-perfect formats.  Maintained site appearance by developing and enforcing content and display standards.  Consistently adhered to all internal delivery schedules.  Collaborated with a team of designers to offer improvements and direction on others' projects.  Prepared layouts and drawings in compliance with established templates and design standards.  Adhered to all corporate brand guidelines when preparing graphic materials.  Recommended techniques, methods and media best suited to produce desired visual effects  Designed artistic signage for special corporate events..  Developed creative graphics that simplified complex messages.  Worked with overseas factories to deliver polished final products.  Contributed ideas during strategic and conceptual brainstorming sessions.  Coordinated with the production factories and delivery managers to follow through from conception, to manufacture, to delivery to online sales.  Created concept mock-ups and banners for web and mobile applications.  Created all communications collateral, including web pages, brochures and fliers.  Prioritized graphic workload and effectively coordinated multiple projects.  Supported production of various projects under tight time constraints..  Produced product and packaging for domestic and international markets.  Meticulously followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs.        January 2005   to   October 2013     Company Name    City  ,   State    Food and Beverage       Part-time in Food and Beverage business for 7 years.  Very busy tourist hotel.  In this business a person most be very organized, personable and energetic..        January 1990   to   April 1995     Company Name    City  ,   State    Graphic Designer       Designed souvenir mugs and t-shirts for large scale tourism distribution. Clients included Sea World and Busch Gardens. Harrah's, Stratosphere, MGM Grand, and numerous other Las Vegas attractions.        July 1984   to   June 1987     Company Name    City  ,   State    Graphic Designer       Licensed Disney t-shirts. Designed for T-shirt company who supplied Universal Studios and many tourist attractions in Southern California and beyond with Disney themed t-shirts, from cartoon characters such as Mickey Mouse to Betty Boop and numerous others popular then.         Education     1985     Colorado Institute of Art   City  ,   State  ,   USA    Advertising Design   Associate of Arts     Fine Art coursework  Sculpture course  Advertising seminars  Computer and Art Design courses  Public Relations seminar  Studio Art courses  Visual Communication course  Graphic Design for Print Media focus             Ventura College   City  ,   State  ,   USA    Illustration & Cartooning       Studied with Chris Martinez, noted Illustrator, Caricaturist.             Northwest College   City  ,   State  ,   US    History, Music, Education       Online Adult education, not degree focused.             Ventura College   City  ,   State  ,   US    Computer Science       Learned basic computer language and use of PC/Mac. Learned Photoshop and Microsoft Word.          Personal Information       Born Billings, Montana, Feb 8, 1961.  Both parents fine artists, family of 5 siblings.  American, caucasian  Excellent health   No children, only animals  Long term relationship  Live out in the country on 35 acre farm  Valid id and US passport  Registered voter in Wyoming   My interests:   When I am not working on the computer,   I am painting pet portraits, painting furniture,  creating clay and wood sculpture.  I find everything an opportunity to be solve problems, and am always coming up with creative solutions.   Love gardening and growing things, healthful creative cooking  Love cats, horses, and my dog  Love the ocean and warm climate         Skills     Am proficient with graphics programs such as Adobe Photoshop, InDesign, Illustrator plus word programs such as Microsoft Word and Excel.   Highly skilled at product development from the envisioning,  researching, making visual, and creating actual product.         Working with other's ideas, and especially enjoy creating my own ideas into visuals.     Have great organizational skills needed for freelance self employment         Additional Information     Professional Associations   Indimension, Inc., Asheville, NC   Park County School District, Cody, WY   Park County Arts Council, Cody, WY   Cody Country Art League, Cody, WY   Wildwood Furniture, Cody, WY   Gold Coast Marketing, Ventura, CA    Fine Art Collectors:   Jerry Russell & Gretchen Stark, Wapiti, WY   Jeri Gillett, Belfry, MT   Ty & Jamie Barhaug, Powell, WY   Dorothea Hartley, Oakview, CA     ",DESIGNER
"         FINANCE MANAGER         Summary     Flexible Financial Manager with the ability to multi-task, meet deadlines, communicate effectively, develop and motivate staff, general accounting and  financial reporting for private and public companies.         Highlights          Excellent analytical, communication and organizational skills.  Demonstrate initiative, responsibility and follow through for ""owned work""  Strong attention to detail with the ability to multi-task.  Self-directed critical thinker.  Experience in SOX compliance and controls.      Knowledge of business insurance.  Experience  in Sales and Use taxes, Payroll taxes and 1099 reporting.  Knowledge of GAAP, STAT, GASB, FAS60, FAS97, and FAS133 reporting.  Protects organization's value by keeping information confidential.             Experience      Company Name     December 2007   to   Current     Finance Manager   City  ,   State     •Prepare monthly and quarterly analytics for income statement, balance sheet, budget to actual variances, and earnings by source.  •Review and sign off on GAAP and Statutory journal entries into PeopleSoft general ledger.  •Prepare GAAP to Statutory reconciliation by product and write commentary for variances.  •Prepare quarterly and annual Statutory reporting package by entity financial information, for senior management.  •Prepare quarterly financial analysis and Ad-hoc reports for BOLI & COLI products (Bank Owned and Company Owned Life Insurance)  •Draft commentary for MD&A (Management Discussion & Analysis) for controller's business segment and provide supporting work papers for certain disclosures.  •Act as a liaison and assist internal and external auditors in the planning and execution of quarterly and annual audits, including the resolution of accounting and auditing issues.  •Assist in technical accounting research, including evaluating accounting and financial implications of complex transactions and writing white papers supporting conclusions.  •Ensure compliance with SOX regulations over internal controls.   •Liaison with other departments including CFO, Valuations and Product management to provide accurate and timely data analysis.  •Manage and support analysts, including the completion of performance reviews, adequate training and knowledge of accounting rules, company systems and the overall business performance.  •Implemented process improvements for EBS (Earnings by Source) and Statutory reporting reducing closing time by two days.  •Conducted detailed reconciliation on Policy loans for the State of Connecticut insurance audit.  •Reviewed, and streamline FAS 97 journal entry process, reducing closing time by a day.          Company Name     February 2002   to   December 2007     Accounting Manager   City  ,   State     •Led monthly and year end close process, account analysis and financial statement reconciliations.  •Assisted CFO in group consolidation, monthly variance analysis and operational reporting.  •Reconciled inter-company, bank and credit card accounts.  •Maintained fixed assets schedule and applied monthly depreciation expense.   •Prepared journal entries for monthly accruals and re-classes.  •Prepared annual schedules for external audits including the resolution of accounting and auditing issues.  •Responsible for cash management, including monitoring sweep account activity, direct deposits, lock- box and inter-company transactions.  •Negotiated annual merchant discount rates with credit card companies.   •Prepared commission reports; approved T&E and weekly A/P selection.   •Prepared and filed 1099s reports to Internal Revenue Service.  •Provided oversight and general direction to accounting staff (A/P, A/R, Billing, collections and payroll) including recruiting, training and staff performance.  •Served as liaison with bank and Insurance contacts, participated in FP&A meetings to help safeguard business objectives.  •Reviewed terms of building and automobile leases, and allocate expense to the appropriate entity.  •Identified and applied technology related improvements to streamline business processes.  •Participated in MAS90 financial software implementation, evaluation and conversion and signed-of on completion.  •Streamlined the banking process to increase cash flow for domestic and overseas business.          Company Name     April 1995   to   February 2002     Accounting Supervisor   City  ,   State     •Prepare weekly and bi-weekly in-house payroll for 300+ employees.  •Prepared and Reconciled benefits plan reports and registered company for multi-state tax.  • Prepared and filed weekly and bi-weekly federal and state payroll taxes.  • Supervised a staff of six (A/P, A/R, Billing, Payroll, Collections and Human Resources).  • Reconciled and analyzed income statement and balance sheet accounts.  • Reconciled bank and Inter-company accounts; and prepare and post journal entries.  • Prepared weekly cash forecast and wire vendor payments.  • Maintained fixed assets seclude and post expense.  • System administrator, for Mas90/200 including, monthly module closing.  • Coordinated quarterly audits with company's external auditors. Resolve and follow-up with accounting or auditing issues.           Education      Rutgers University     2013       Master of Science  :   Accounting    City  ,   State  ,   United States     Anticipated graduation date: May 2013         Kean University      Bachelor of Science  :   Accounting    City  ,   State  ,   United States            Computer Skills     ACCPAC Plus, ADP, Aggreso, Business Works,  Cognos Power Play, Fixed Assets Sage Best Software, Hyperion, Future Proof, Jantek, Lotus Notes, Oracle, Mas90/Mas200 Sage Software, Peachtree, PeopleSoft, Quick Books, Real World, and Microsoft office products.    ",FINANCE
"         CONSTRUCTION SAFETY OFFICER       Summary    Resourceful and extroverted safety professional with five plus years of hands on experience in safety coordination. Expert in occupational safety and emergency management. Well versed in handling employee compensation claims and supervising risk analysis. QUALIFICATIONS AND EXPERTISE Proficient in facility monitoring and implementation of OSHA employee safety guidelines Demonstrated ability to manage care operations, insurance underwriting and claim forwarding Expertise in filing, handling and processing employee claims Thorough knowledge of industrial hygiene standards Well familiar with OSHA regulatory authorities Adept at designing and implementing viable precautionary programs based on risk analysis Committed to establishment, implementation and promotion state approved occupational policies and guidelines           Experience      Construction Safety Officer     Sep 2010   to   Jul 2014      Company Name   －   City  ,   State     Responsible for doing regular work site inspections and bringing any safety issues up to field management.  Responsible for filing regular local state and federal safety reports for each project.  Responsible for creating a monthly safety briefing for project managers and executives working out of the main office.         Safety Coordinator     Nov 2008   to   Current      Company Name   －   City  ,   State     Conduct risk analysis and issue safe work method statements regularly Monitor and supervise standard operation procedures at the premises Conduct monthly employee safety audits, issue audit reports and make necessary changes in the standard procedures Carry out safety inspections and incident investigations Conceived and implemented a unique weekly risk analysis mechanism that reduced accident rate by 10% Trained 25 employees regarding implementation of OSHA regulatory authority guidelines Led the company in achieving monthly OH&S targets consistently via ensuring implementation of best employee safety practices.         Safety Intern     Jul 2008        Company Name   －   City  ,   State     Provided safety guidance for operations and personnel at the resort.  Forwarded and processed employee claims.  Anticipated safety hazards via extensive surveying and took precautionary measures accordingly.  Supervised safety management at the environmental laboratory department.         Construction Safety Officer     Aug 2005   to   Sep 2010      Company Name   －   City  ,   State     Responsible for weekly work site safety audits that were distributed to field and office management.  Worked closely with field management to maintain all local state and federal safety standards.  Responsible for developing safety policies for each project and updating policies for ongoing projects.         Construction Safety Officer     Jun 1998   to   Aug 2005      Company Name   －   City  ,   State     Responsible for weekly safety reports that were presented field and office management.  Responsible for quarterly safety audits for the local state and federal safety agencies.  Responsible for developing and updating all safety policies on all work sites.         Education      Associate degree  ,   Risk Management   2008     Barrington College   －     State     Risk Management       Associate's Degree  ,   Construction Administration   1998     Ullman Community College   －   City  ,   State     Construction Administration       Certifications    Construction Safety
* Employee Claim Processing
* Certified Fire Fighter and CPR Trained
* Forklift CertifiedTWIC OSHA 500 Authorized Construction Trainer OSHA Authorized Disaster Site TrainerHAZMAT Certified National Safety Council CP NSC First Aid Instructor Certification ITT – Baton Rouge, LA – Completed courses inBasic PipefittingBasic OperationsInstrumentation  Various Other Training Programs, includingOccupational Safety/Health Standards in Construction Industry Louisiana Building & Construction Trades Council Safety Council CourseFirefighting      Skills    audit reports, CPR, filing, Forklift, office, office management, personnel, policies, Risk Analysis, Safety, unique   ",CONSTRUCTION
"         OPERATIONS MANAGER         Skills          Human Resources (4 years), Microsoft Office (6 years), Community Outreach (3 years), Community Relations (1 year), Sales (7 years), Strategic Planning (2 years)              Experience     07/2016   to   12/2016     Operations Manager    Company Name   －   City  ,   State      Established operational objectives and work plans and delegated assignments to all employees, developed new process for employee evaluation which resulted in marked performance improvements, 
supported Chief Operating Officer with daily operational functions.         08/2016   to   Current     Operations Manager    Company Name   －   City  ,   State      Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.     Recognized as top sales generator, increasing sales level by 70% in 2016      Consistently met and exceeded department expectations for productivity and accuracy levels.     Maintained sales record of 20% 6 months in a row.        06/2015   to   12/2015     Administrator    Company Name   －   City  ,   State      Directed marketing initiatives, forecasted needs and adjusted future plans, created professional 
business presentations, maintained detailed administrative and procedural processes to improve 
accuracy and efficiency, filed insurance, coordinated meetings with other department managers and served as main liaison between.          Education and Training     2016     Bachelor of Science  :   Sports Management    George Mason University   －   City  ,   State      Sports Management        Interests    John Wall- Coach of the Camp
June 2016
I coached along side pro camps and John Wall this summer for a weekend camp. There were 27 coaches that attended and coached the camp. I was the youngest coach by 10 years and won coach of the camp        Skills    administrative, bank reconciliations, business presentations, cash 
flow, Community Relations, Human Resources, insurance, leadership skills, marketing, meetings, Microsoft Office, PR, processes, product development, quality, Sales, Strategic Planning      Additional Information      Goal-oriented and energetic I am talented at motivating co-workers as well as myself. I have an 
educational and professional background in sports management and sports communication.
Willing to relocate to: Richmond, VA - Henrico - Glen Allen, VA
Authorized to work in the US for any employer  AWARDS
John Wall- Coach of the Camp
June 2016
I coached along side pro camps and John Wall this summer for a weekend camp. There were 27 coaches that attended and coached the camp. I was the youngest coach by 10 years and won coach of the camp     ",FITNESS
"         GUEST TEACHER           Floral Designerwrite your own title     I am a certified professional floral designer mentored by an AIFD founding member.  I have participated and been a finalist in several National Competitions.  I have owned my own business in Las Vegas starting at The Tropicana Hotel and built my businesses to the Las Vegas Hilton and Caesar's Palace.  I have innovated different buying practices by utilizing national and international auctions when supply was low and demand was high.       Highlights          Skills Used  Acquired fresh flowers from growers in both National and International regions  Chose containers, vases, baskets, props etc. from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas  Educated myself by studying the Market for current and future trends  Acquired the skills necessary to compete on both a National and International Auction by the internet which required in depth knowledge of flowers  Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design  Instructed employees in all areas necessary to work in a full service florist  Owner/Operator  Garden of the Nile Flower Shop at Caesar's Palace - Las Vegas, NV - October 1991 to June 1995  Responsibilities  Hired and Terminated Employees  Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items  Kept abreast of current and future trends in floral industry  Shopped both National and International Flower Auctions to acquire knowledge and best possible pricing necessary  Interfaced with hotel management and purchasing agents  Produced all prototypes of floral designs, etc. that designers could copy  Inspected each design before it was delivered  Kept personal knowledge of customers private    [State Name]  Teaching License      Kind and empathetic  Standardized testing techniques  Urban public schools background  Creative lesson planning  Critical thinker  Positive and encouraging  Adept classroom manager            Accomplishments      Impacted the operation in any way necessary to keep all facets of the business running smoothly Excellent Design Talent - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score Skills Used Negotiated with Hotel Management to acquire square footage and terms of the lease for The Garden of the Nile Flower Shop in Caesar's Palace Designed with approval of Hotel Management the store's layout and hours of operation  Acquired fresh flowers from growers in both National and International regions Chose containers, vases, baskets, props etc.  from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to compete on both a National and International Auction via the Internet Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc.  Required in every facet of owning and operating a full service florist President Island Wedding Chapel at the Tropicana Hotel - Las Vegas, NV - September 1990 to December 1993 Responsibilities Negotiated the lease of the first ever free standing wedding chapel on a Hotel property Formed a corporation with a board of directors Chose the location, architecture and oversaw the building of the chapel Hired a manager who hired employees and oversaw the day to day operations and was responsible for all licenses, employment taxes, insurance, obligations to the hotel as per lease agreement, the filing of all quarterly forms and the presentation of monthly business to the board of directors Continuously interfaced with hotel department management concerning hotel accommodations for wedding guests, five separate reception areas, catering and all facets of producing a successful wedding experience.  Accomplishments Pioneered the concept of a free standing chapel on a hotel property that was privately owned The Island Wedding Chapel was the first and the last that followed this concept Skills Used Promoted a respectable venue to host a wedding in 1990 under private ownership Upgraded the smaller wedding choices for couples not choosing to use a grand ballroom in a hotel or some of the seedy type of establishments that Las Vegas became synonymous for during that era Resulted in hotels getting involved in smaller wedding venues which has changed the entire business of weddings from 1990 to the present; unfortunately, none are no longer privately owned Owner/Operator Tropicana Hotel Florist - Las Vegas, NV - April 1986 to December 1993 Responsibilities Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Shopped both National and International Flower Auctions to acquire knowledge and best possible pricing necessary Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc.  that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Accomplishments Promoted and performed excellent Design skills - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score.  Impacted the operation in any way necessary to keep all facets of the business running smoothly and successfully Skills Used Successfully negotiated a lease with the Management of the Tropicana Hotel Appointed a small kiosk area which housed a counter and room enough for a small cooler.  Negotiated and was successful in doubling the space originally appointed in less than a year Interfaced with the Purchasing Department by providing prototypes of regularly scheduled design placements Interfaced with various department heads for large convention arrangements and decorations, party arrangements and seasonal decorations Designed with approval of Hotel Management the store's layout and hours of operation Chose containers, vases, baskets, props etc.  from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to competively purchase product from the Los Angles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc.  Required in every facet of owning and operating a full service florist Owner/Operator Las Vegas Hilton Florist - Las Vegas, NV - April 1989 to August 1993 Responsibilities Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc.  that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Accomplishments Impacted the operation in any way necessary to keep all facets of the business running smoothly Promoted and performed excellent design talent - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score.  Skills Used Negotiated with Hotel Management to acquire square footage and terms of the lease for The Las Vegas Hilton Florist Interfaced with the Purchasing Department by providing prototypes of regularly scheduled design placements Interfaced with various department heads for large convention arrangements and decorations, party arrangements and seasonal decorations Designed with approval of Hotel Management the store's layout and hours of operation Chose containers, vases, baskets, props etc.  from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to competively purchase product from the Los Angles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc.  Required in every facet of owning and operating a full service florist Owner/Operator Desert Flower - Las Vegas, NV - January 1988 to June 1993 Responsibilities Promoted and performed excellent Design skills Acquired fresh flowers from growers in both National and International regions to promote a wider variety of flowers at a more favorable price point.  Chose containers, vases, baskets, props etc.  from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to compete for product at the Los Angeles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve their own method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc.  Required in every facet of owning and operating a full service florist Accomplishments Promoted and performed excellent Design skills - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score.  Impacted the operation in any way necessary to keep all facets of the business running smoothly and successfully Skills Used Interfaced with the State of Nevada Taxation Department to purchase business at auction as a result of a tax lien Negotiated to lease same space as former tenant to prevent interruption of business Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Acquired the skills necessary to competively purchase product from the Los Angeles Flower Auction Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc.  that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc.  Required in every facet of owning and operating a full service florist Owner Frowners R Us - Las Vegas, NV - January 1986 to June 1992 Responsibilities Promoted and performed excellent Design skills Acquired fresh flowers from growers in both National and International regions to promote a wider variety of flowers at a more favorable price point.  Chose containers, vases, baskets, props etc.  from Trade Markets in Dallas, Atlanta, Los Angeles, and Las Vegas Educated myself by studying the Market for current and future trends Acquired the skills necessary to compete for product at the Los Angeles Flower Auction Prepared employees by giving instruction and expectations of what was necessary to learn during their probationary period and later guided them to utilize their own skills in order for each to improve their own method of design Instructed employees in all areas necessary to work in a full service florist Responsible for all necessary actions, government forms, employment taxes, insurance, state taxes etc.  Required in every facet of owning and operating a full service florist Accomplishments Promoted and performed excellent Design skills - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score.  Impacted the operation in any way necessary to keep all facets of the business running smoothly and successfully Skills Used Chose a location and designed the layout of the shop's interior Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Acquired the skills necessary to competively purchase product from the Los Angeles Flower Auction Interfaced with several hotel management staffs and purchasing agents Produced all prototypes of floral designs, etc.  that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private.        Experience      Guest Teacher    October 2012   to   October 2015     Company Name   －   City  ,   State     Presented all class material and policies accurately and clearly for  numerous classes each semester.          Lead Floral Designer    June 2005   to   April 2011     Company Name   －   City  ,   State      Hired and Terminated Employees Acquired all inventory to produce fresh floral arrangements, European gardens, permanent arrangements, containers and gift items Kept abreast of current and future trends in floral industry Shopped both National and International Markets to acquire knowledge and best possible pricing necessary Interfaced with hotel management and purchasing agents Produced all prototypes of floral designs, etc.  that designers could copy Inspected each design before it was delivered Kept personal knowledge of customers private Accomplishments Impacted the operation in any way necessary to keep all facets of the business running smoothly Excellent Design Talent - Trained by a founding member of AIFD Successfully passed the subjective part of the Floral Exam given by the Louisiana State University Agriculture School with a perfect score.          High School Substitute Teacher    October 2012   to   October 2015     Company Name   －   City  ,   State      Interacted with students Presented students with their assignment Assisted in helping with their assignment Responsible to the teacher for the completion of assignments Monitored student behavior Responsible for attendance of students Accomplishments Enjoyed interacting with the students.  Assisted students with their assignments Individualized both instruction and behavior of assigned students Incorporated subject matter with the present time that students would have a better understanding of the relevancy of the subject matter Listed on the Preferred Teacher's List for several schools Skills Used Utilized strict behavioral rules in order that the students could comprehend their assignment without unnecessary distraction Worked with students and suggested various approaches that students may complete their assignment Vigilant in knowing where students were at any given time Promptly arrived at assigned school Followed all rules and regulations as determined by Clark County School System.          Education        Mixology  ,   2012    National Bartender's School   －   City  ,   State  ,   USA     After my husband's death, I wished to participate in some creative work that was not utilizing flowers as my medium of design.  I enjoyed and did very well with my study and certification in mixology.  It was fun and as a natural educator, I was able to help younger students and to give them confidence.  I have not pursued a position as I became a full time guest teacher with Clark County School District. I resigned as a guest teacher on 10/10/2015.  At this time anything is possible.  I am positive, helpful and love to be involved in the social world.           Advanced Licensed Certified Floral Designer  ,   1978    Louisiana State University and Agricultural & Mechanical College   －   City  ,   State  ,   USA     I successfully completed the course in suggested time.  I was trained and mentored by an AIFD founding member.  I passed the exam on my first try and was the only student at that time that passed the written exam with a score of 100 percent.  I have had many successful floral businesses.  I pioneered a number of unusual trends.  I negotiated hotel contracts  I interfaced with purchasing departments to secure purchase orders.  I trained many designers that are now employed with hotels.         Bachelor of Arts   :   Secondary Education  ,   1971    Southeastern Louisiana University   －   City  ,   State  ,   USA     Successfully taught High School English and Social Studies on a full time basis from 1971 thru 1983.  Placed many students into National and Regional Exams  Pleased that many of my students have kept in contact with me.  Very proud that I was part of their success.  ​         Skills    instruction, inventory, Market, pricing, purchasing, Teacher, Advanced Floral Designer, Entrepenuer      Additional Information      Authorized to work in the US for any employer     ",TEACHER
"      R        GRAPHIC ARTIST, DESIGNER         Focus - Graphic Design / Digital Art     Graphic Designer skilled in digital art concepts for print, web and product manufacturing applications.       Summary of Qualifications          (CAD): Gerber Systems  Photoshop, Illustrator, InDesign   Microsoft Office Suite    Windows & Mac environments    ZBrush, Cinema 4D, VUE       Self-motivated professional  Resourceful researcher  Quick learner  Broad availability  Digital and Manual Illustration            Skills         Digital Illustration of art concepts for print, fabric and web applications using Adobe Creative Suite.   Composition and layout for marketing collateral using InDesign.  Manual sketching and mood boarding for look development of characters, live or digital, in accordance with director.  2D Pattern engineering and technical sketching for streetwear and theatrical costumes, using Gerber Computer Aided Design Systems.         Experience      Graphic Artist, Designer   City  ,   State    Company Name  /   Feb 2016   to   Current        Design album cover art.    Design promotional posters and postcards.       Created mixed compositions utilizing illustrations and photography to express artist identity and style for web applications.              Technical Designer / Patternmaker   City  ,   State    Company Name  /   Jan 2000   to   May 2015        Managed pattern and grading timelines for stage costumes and cast member uniforms.       Quality assurance and determined Spec guidelines.        Problem-solving for sizing and fit challenges.        Technical Illustration for PLM documentation.        Reduced garment manufacturing cost by over 60% and reduced production lead times by about 50% by creating and enforcing production efficiency standards and reducing waste.        Maintained BOMs             Design and Patternmaking Assistant   City  ,   State    Company Name  /   Mar 1997   to   Jun 1999       Refresh and customize theatrical costumes for each play  Assist in prop-making and decoration  Maintained costume library          Freelance Costume Design   City  ,   State    Company Name  /   Mar 1997   to   Jun 1999       Assisted AFI students in developing character looks for their short film projects  Worked closely with director, head designer          Education and Training      Certificate of Proficiency  :   Graphic Design / Animation    Studio Arts, Ltd.     2016       City  ,   State  ,   USA              Computer Aided Design, Lectra / Gerber Systems    Art Institute & LA Trade Tech    City  ,   State  ,   USA     Digital Design, Patternmaking, Grading, and Marker-Making coursework           Associate of Arts  :   Fashion Design    Brooks College      City  ,   State  ,   USA          ",DESIGNER
"         ACCOUNTANT       Summary    To pursue excellence in the dynamic business world by obtaining a placement allowing me to perform in an environment where honesty, sincerity & a positive attitude would be valued. I would like to take up a challenging job to nourish my  qualification , expertise & experience within a reputed organization & further enhance  my performance. Flexible  [Job Title]  who adapts seamlessly to constantly evolving accounting processes and technologies.   Flexible  [Job Title]  who adapts seamlessly to constantly evolving accounting processes and technologies.        Highlights          Dos , Windows 9.x , XP, MS Office, Oracle, Tally, Adobe Photoshop , 				Adobe Illustrator, Pagemaker, 3d Inifnative, Audio Editing, Video  Editing , Macro Media Director, Oracle 8I, Developer 2000.        Account reconciliations            Accomplishments     Enter outstanding achievements that show you can go above and beyond basic job expectations.
 See Examples   General Ledger Accounts   Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions.           Experience     October 2011   to   August 2015     Company Name   City  ,   State     Accountant         Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget.   Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.  Responsible to ensure that receivables are timely collected,	Participate 				in preparation of Monthly Management reports, Stock taking, monthly, 				quarterly and yearly and running reports for inventory control and 					analysis, Inspection and follow up of warehouse for stock movement.  Review of taxation documents and applications for clients, Preparing for 			cost analysis and variance reports, and supporting management in cost 			modeling and overhead cost allocation, Processing for final payment for 			suppliers and staff.  Assisting management in Budget preparation, Checking of proper 					documentation before payment disbursement.  Reconciliation of Bank Statements, staff account and supplier accounts, 				Financial ratios and analysis report of the same, Making MIS report for 				CFO and senior Management, Coordinating with other departments for 				financial management.         January 2009   to   September 2011     Company Name   City  ,   State     Accountant         Reviewed accountantÆs book entries to ensure accuracy of the G/L.  Responsible to ensure that receivables are timely collected,	Participate 				in preparation of Monthly Management reports, Stock taking, monthly, 				quarterly and yearly and running reports for inventory control and 					analysis, Inspection and follow up of warehouse for stock movement.  Preparing for cost analysis and variance reports, and supporting 				management in cost modeling and overhead cost allocation, Maintaining 			staff accounts and processing staff salary, leave, and final settlement in 			timely manner after checking of documents and auditing of the same.  Processing for final payment for suppliers and staff, Processing and 			review of tax documents, Assisting management in Budget preparation, 			Checking of proper documentation before payment disbursement, 				Liaising with HR and suppliers for payroll and other disbursement.  Reconciliation of Bank Statements, staff account and supplier accounts, 				Financial ratios and analysis report of the same, Giving guidance and 				support for general staff for payroll and finance, Making MIS report for 				CFO and senior Management, Coordinating with other departments for 				financial management.  Aug'07- Dec'08		Auto1 (Al-Ghannam Auto World Co.  WLL), Kuwait Accountant: Responsible to ensure that liabilities are paid on time and receivables are 			timely collected, Participate in preparation of Monthly Management 			reports, Maintaining accounts on daily basis, Stock taking and inventory  report as well as warehouse inspection, Preparing and disbursing salary  and leave to staff after checking of proper documentation, 			      Reconciliation of Bank Statements, MIS report for senior management.         April 2006   to   May 2007     Company Name   City  ,   State     Accountant         Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.  Responsible for payable are paid on time and receivables are timely  collected, Ensures Co.  policies related to payments, and contracts are  completely followed.  Preparing payroll for staff, Preparation of  Financial Statements.         October 2001   to   March 2006     Company Name   City  ,   State     Account Assistant         Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.  Maintaining Accounts on daily basis up to finalization, Follow up  Accounts receivables and daily reporting to the Management,  Preparation of  Inventory Reports, Sales Invoices , Purchase Invoices  and all accounting Vouchers of debit & credit.  Sep' 2K- Sep'01		Digital Vish Computers, Udaipur (Raj.) India.  Maintaining Cash books and Journal book and reconciliation of bank  accounts, Preparation of Cash Vouchers & handle petty cash, Daily  routine banking works etc.          Education     2006     Vidyasagar University   City  ,   State  ,   India     MBA  :   Finance    Finance       2000     Mohan Lal Sukhadia University   City  ,   State  ,   India     Select...              Skills    3d, accounting, Accountant, Accounts receivables, Adobe Illustrator, Adobe Photoshop, Pagemaker, Audio Editing, auditing, banking, book, Budget preparation, contracts, cost analysis, credit, clients, debit, Dec, documentation, Dos, senior Management, finance, Financial, financial management, Preparation of  Financial Statements, HR, Inspection, Inventory, inventory control, Macro Media Director, MS Office, 2K, Windows 9.x, works, MIS, modeling, Developer 2000, Oracle 8I, Oracle, payroll, policies, reporting, Sales, tax, Video  Editing      Affiliations     Enter any professional organizations that you are involved in.  See Examples     ",ACCOUNTANT
"         FREELANCE GRAPHIC DESIGNER           Highlights          Summary:	Marketing and design professional with nearly eight years experience supporting effective development and implementation of company marketing plan and goals. Areas of expertise include:  Development of brand identity  Layout and copy of promotional materials  Copy, editing and proofreading  Execution and design of promotional campaigns  Print production preparation  Computers: Experienced and trained in CS5: Adobe Photoshop, Illustrator, In Design, and Acrobat.  Also trained in Microsoft Windows, Word, Excel, Dreamweaver, and Quark.                Experience      Freelance Graphic Designer  ,   01/2011   to   Current    Company Name          Magazine Layout Design.  Brochure Design.  Web Design.  Web Maintenance.          Owner  ,   01/2004   to   Current    Company Name          Creative design and layout of wedding invitations.  Preparation of art files and print specifications for various clients.  Creative design of marketing materials for various clients.  Website maintenance for various clients.  E-mail marketing.          Accounts Receivable Manager  ,   01/1998   to   01/2001    Company Name          Responsible for collections of all accounts.  Maintained daily cash balance.          Event Coordinator  ,   01/2004   to   01/2010      Creative design and layout of event posters, fliers and banners.  Coordinator of five major community events.            Personal Information    Ability to work hard and accomplish duties without direct supervision.      Additional Information      Self motivated & disciplined: Ability to work hard and accomplish duties without direct supervision.        Skills    Acrobat, Dreamweaver, Adobe Photoshop, art, balance, banners, brand identity, Brochure Design, Creative design, clients, editing, E-mail, Illustrator, Layout Design, Layout, marketing plan, marketing, marketing materials, Excel, Microsoft Windows, Word, posters, Print production, promotional materials, proofreading, Quark, Web Design, Website   ",DESIGNER
"         SALES ASSOCIATE       Summary    Serviceoriented employee with 19 year background in Customer Service. Dedicated to making customers happy and aiding in fulfilling their needs, as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Willing to go the extra mile and do what it takes to get the task done. Whether it's taking orders via phone or in person. Will take the time and care needed, to make sure the job and task at hand are done right.       Highlights          High customer service standards  Strong organizational skills  Active listening skills  Courteous demeanor  Energetic work attitude  Adaptive team player              Accomplishments      Customer Service     Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.    Sales     Consistently generated additional revenue through skilled sales techniques.    Product Sales     Cross-sold services, upgrading customers to different plans and product packages.      Customer Interface   Greeted customers upon entrance and handled all cash and credit transactions.  Assisted customers over the phone regarding store operations, product, promotions and orders.         Experience      Sales Associate   11/2008       Company Name   City  ,   State       Answer customers' questions about merchandise and advise customers on merchandise selection.  Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.  Pack customer purchases in bags or cartons.  Take inventory or examine merchandise to identify items to be reordered or replenished.  Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.  Stamp, attach, or change price tags on merchandise, referring to price list.  Receive, open, unpack and issue sales floor merchandise.  Clean display cases, shelves, and aisles.  Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.          Lead Decorator   07/2003   to   09/2014     Company Name   City  ,   State       Oversee activities directly related to making products or providing services.  Train new employees, or oversee those personnel processes.  Determine goods and services to be sold, based on forecasts of customer demand.  Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.  Plan and direct activities such as sales promotions, coordinating with other department heads as required.  Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.  Plan store layouts or design displays.  Observe color of products being baked and adjust oven temperatures, humidity, or conveyor speeds accordingly.  Set oven temperatures and place items into hot ovens for baking.  Combine measured ingredients in bowls of mixing, blending, or cooking machinery.  Measure or weigh flour or other ingredients to prepare batters, doughs, fillings, or icings, using scales or graduated containers.  Roll, knead, cut, or shape dough to form sweet rolls, pie crusts, tarts, cookies, or other products.  Place dough in pans, molds, or on sheets and bake in production ovens or on grills.  Check the quality of raw materials to ensure that standards and specifications are met.  Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary.  Apply glazes, icings, or other toppings to baked goods, using spatulas or brushes.  Decorate baked goods, such as cakes or pastries.  Set time and speed controls for mixing machines, blending machines, or steam kettles so that ingredients will be mixed or cooked according to instructions.  Prepare or maintain inventory or production records.  Order or receive supplies or equipment.  Operate slicing or wrapping machines.  Develop new recipes for baked goods.  Work one on one with customers to help fill their needs.  Sit down with customers to design both birthday cakes, anniversary cakes and wedding cakes.          Decorator   04/1996   to   11/2000     Company Name   City  ,   State       Set time and speed controls for mixing machines, blending machines, or steam kettles so that ingredients will be mixed or cooked according to instructions.  Decorate baked goods, such as cakes or pastries.  Apply glazes, icings, or other toppings to baked goods, using spatulas or brushes.  Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary.  Customer Service Phones Deliveries.          Education      High School Diploma     May 1999       Coastal Carolina University   City  ,   State               Marine Sciences            High School Diploma      Trinity High School   City  ,   State               Skills    advertising, cash register, color, cooking, Critical Thinking, Customer Service, Decision Making, English, maintain inventory, inventory, Listening, machinery, Marketing, materials, personnel, processes, product-marketing, Speaking, quality, Reading, safety, Sales, tables, Phones, Time Management   ",SALES
"         CUSTOMER SERVICE AGENT           Professional Summary     To obtain a position that will provide me with the necessary tools in order for me to provide excellent customer service. One that will allow room for advancement and continued educational training.       Skill Highlights          Medical terminology	  Close attention to detail  ICD-9 (International Classification of Disease		  Adept multi-tasker	  Office support (phones, faxing, filing)  Records maintenance professional	  Excellent verbal communication  Familiar with commercial & private insurance	  Resourceful and reliable worker  Excellent problem solver  Insurance and collections procedures	      Composed and professional demeanor   10 key (11000kpm)   Administrative Assistant   Billing   CPR certified   CPT  Data entry   NexGen    EHR  Dispatching   Documentation filing   Goldmine  Scanning & indexing  Lawson    Medisoft   Microsoft Excel    Typing 45wpm,  Workflow Onbase   Heat   Fast Track  Allegra  Artiva            Professional Experience      Customer Service Agent    February 2015   to   Current     Company Name   －   City  ,   State     Answering phones   Discussing patient accounts with the patients  Providing assistance to patients with their bills  Reading EOB's to provide information  Collecting payments  Scheduling payment plans for large balance accounts  Updating patient information in Allegra  Changing the strategy on accounts   Update insurance information  Schedule claims to be sent  Print and mail documents (Financial Assistance Forms, Itemized Bills, Statements, & Receipts)   Fax documents  All other duties as assigned by management         File Clerk    July 2014   to   February 2015     Company Name   －   City  ,   State      Sorting & prepping paper termed Employee Files Accurately removing any confidential patient information from all Employee files prior to scanning and indexing them.  Working a daily report in Onbase Workflow to ensure all applications and background check information are properly scanned and indexed in the employees chart.  Scanning and indexing supporting I9 documents Manual entry of I9 information into Heat Application Prepping and Sorting Education assistance documentation prior to scanning.  Upload & Index documents sent via e-mail to the Medical Records online queue.          DME Billing Specialist    April 2013   to   March 2014     Company Name   －   City  ,   State      Responsible for obtaining evidence of Durable Medical Equipment dispensed.  Billing charges for equipment to the patient and/or insurance company.  Obtaining evidence was not limited to reading doctor/surgical notes, locating & applying the appropriate diagnosis code (ICD-9) in order to ensure coverage.  Locating ABN and other physical documentation scanned into the patient's medical chart for Medicare Billing.  Maintaining deadlines and timely filing limits set forth by the appropriate insurance provider of the patient.  Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.  Maintained strict patient and physician confidentiality.          BILLING DOCUMENT SPECIALIST    May 2006   to   March 2013     Company Name   －   City  ,   State      Responsible for the data entry of orders for Durable Medical Equipment dispensed from Advocate Hospital Emergency Rooms and Doctor's Offices.  Applying the correct ICD-9 code and code coordinate based on the equipment provided.  Responsible for answering and dispatching calls within the facility using Alcatel Overhead paging as well as through the phones.  Assisted patients with questions in regards to their delivery of equipment or other services provided.  Assisted walk-in patients with picking up or returning equipment.  Created Letters and Certificates of Medical Necessity for Durable Medical and Respiratory Equipment.  Contacted Physician's Offices to obtain this form of documentation for billing purposes.  Searched data base for appropriate diagnosis codes, ABN's, and other signed physician's orders in order to provide proof for billing to patient's insurance provider.  Volunteer experience WLQ Committee- 3 years Respect Initiative Committee 2 yrs.  Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.          Education and Training      AAS   :   Medical Billing & Coding Reimbursement  ,   2016    Bryant & Stratton College    －   City         Billing and Coding Reimbursement         Health Service Administration

Continuing education in Medical Coding & Reimbursement

Medical Administrative Assistant Certificate of Completion: 1/2005   :   Admin Assistance  ,   2004    Everest College   －   City  ,   State       Medical Administrative Assistance         Skills     10 key, Administrative Assistant, attention to detail, Billing, CPR certified, CPT, data entry, data base, delivery, diagnosis, dispatching, documentation, e-mail, Fast, faxing, filing, forth, Goldmine, ICD-9, indexing, Insurance, Lawson, Letters, notes, Medical Coding, Medical Terminology, Medisoft, Microsoft Excel, Office, problem solver, Coding, reading, Scanning, Sorting, phones, Typing 45wpm, verbal communication, Workflow, Allegra, Artiva    ",ADVOCATE
"         TEACHER       Professional Summary    Highly organized and detail-oriented Administrative Professional with  more than 10 years experience supplying thorough, organized administrative support to senior executives.      Skills      Filing and data archiving,   Employee training and development,   Critical thinker,   Microsoft Office (Excel, Publisher, PowerPoint, Word),   Multi-line phone proficiency,   Advanced clerical knowledge,   Invoice processing,   Accounting familiarity,   Appointment setting,   Social media knowledge,   Works well under pressure,   Excellent planner and coordinator,   Accurate and detailed,   Customer service-oriented,   Articulate and well-spoken,   Database management,   Teaching/tutoring,   Technological instruction,   Effective time management        Work History      Teacher     08/2013  
                                to   Current      Company Name   –   City  ,
                              State      Develop and implement engaging, effective, student-centered lessons in Reading, Phonics, Math, Science, Social Studies, Writing, and Language Arts.  Use activities, songs/raps, and materials to enhance student learning and self-esteem.  Create multi-sensory literacy and content based workstations.  Conducted parent conferences, faculty and team meetings, Actively participated in activities which included: assessing student progress, assigning grades, taking attendance, recess duty, keeping parents/guardians informed through weekly progress reports/behavior charts, phone calls and email.         Teacher Intern     01/2013  
                                to   05/2013      Company Name   –   City  ,
                              State      Develop and implement engaging, effective, student-centered lessons in all subject areas for a diverse group of second grade special and regular education students.  Use activities, songs, and materials to enhance student learning and self-esteem.  Designed and implemented an interactive science unit on energy.  Worked collaboratively with other teachers and professionals to create effective lessons that met the learning needs and abilities of all students.           Legal Secretary/Office Manager     12/2011  
                                to   12/2012      Company Name   –   City  ,
                              State        Managed office supplies, vendors, organization and upkeep.    Screened applicant resumes and coordinated both phone and in-person interviews.  Answered and managed incoming and outgoing calls while recording accurate messages.   Contacted clients to schedule appointments and discuss the progress of cases.   Worked as a team with attorneys, administrative assistants and fellow legal assistants.  Entered new cases into company database.  Developed, organized, and maintained filing and retrieval systems and files for court proceedings.  Created, indexed and maintained client binders.  Assisted attorneys in collecting information such as employment, medical and other records.         Teller     08/2010  
                                to   03/2011      Company Name   –   City  ,
                              State      Balanced daily cash deposits and bank vault inventory with a zero error rate.  Processed sales referrals and promoted bank services and products.  Trained employees on cash drawer operation.  Researched and resolved customer issues on accounts.  Processed cash withdrawals, treasury, tax and loan payments.  Reported daily averages and shortages to the management.         Administrative Assistant - Internship     08/2009  
                                to   05/2010      Company Name   –   City  ,
                              State      Planned, prepared and coordinated logistics, documents, and materials for board meetings, committee meetings and staff events.  Answered and managed incoming and outgoing calls while recording accurate messages.  Greeted and screened numerous visitors, including VIPs, vendors and interview candidates 

and directed them to the correct office.  Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.         Student Aide/Administrative Assistant     12/2008  
                                to   12/2010      Company Name   –   City  ,
                              State       Directed guests and routed deliveries and courier services.    Screened applicant resumes and coordinated both phone and in-person interviews.  Answered and managed incoming and outgoing calls while recording accurate messages.  Maintained a clean reception area, including lounge and associated areas.  Completed data entry, tracked resumes and maintained the applicant tracking system.         Accounts Receivable Administrator     06/2006  
                                to   05/2008      Company Name   –   City  ,
                              State      Facilitated successful internal and external audits through sound and thorough documentation.  Monitored payments due from clients and promptly contacted clients with past due payments.  Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.  Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.  Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.         Administrative Assistant     06/2005  
                                to   06/2006      Company Name   –   City  ,
                              State       Managed office supplies, vendors, organization and upkeep.    Screened applicant resumes and coordinated both phone and in-person interviews.  Answered and managed incoming and outgoing calls while recording accurate messages.  Completed data entry, tracked resumes and maintained the applicant tracking system.  Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.  Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.  Coordinated board and committee meetings, including schedules and information preparation and distribution.         Dental Assistant     09/2004  
                                to   06/2005      Company Name   –   City  ,
                              State      Set up examination room and dental trays in preparation for examinations and procedures.  Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.  Accurately recorded treatment information in patient records.  Competently prepared dental materials including cements, amalgams and composites.  Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol.  Successfully completed OSHA, ADA and HIPAA compliance trainings.  Competently exposed, developed and mounted dental x-rays (both intraoral and extraoral).         Customer Service Representative     08/2003  
                                to   03/2004      Company Name   –   City  ,
                              State      Possess strong multitasking abilities and organizational skills to accomplish tasks in a busy environment.  Effectively managed a high-volume of inbound and outbound customer calls.  Answered a constant flow of customer calls with up to 150 calls in queue per minute.  Addressed and resolved customer product complaints empathetically and professionally.  Defused volatile customer situations calmly and courteously.  Accurately documented, researched and resolved customer service issues.  Met or exceeded service and quality standards every review period.         Additional Information    2013-2014 Louisiana Highly Qualified Teacher (Compass Score:4)      Education      Bachelor of Science  :   Elementary Education     2013     University of Louisiana at Lafayette    -
                            State           ",TEACHER
"         FLORAL DESIGNER       Summary       I have been involved in the Retail Industry for over 44 years. In those years I have been employed as a sales associate or as a floral designer. I have also been in those years a assistant manager, a manager, and a retail store owner with complete skills in day to day operations, problem solving, training, employee motivations, encouragement, merchandising, ordering product, and in every aspect of human resources that I was responsible to know and implement in the retail establishment I was employed by at that time if my service to them,         Highlights          Effective Retail Sales Manager  Exceptional leader   Excellent communication skills     Compelling leadership skills     Resolution-oriented  Exceptional multi-tasker  Organization          Store operations  Team-oriented  Team leadership  Employee training            Accomplishments     I have been rewarded for my continue effort to always going above and beyond what was expected to do from my employers.       Experience     08/2015   to   06/2016     Floral Designer    Company Name   －   City  ,   State    I was employed as a floral designer and to eventually manage their floral shop.        06/2015   to   06/2016     Designer    Company Name   －   City  ,   State     I am the main floral designer for the shop. My designs have been place in the shops currant brochures and in several magazines that they advertise in.  I have been rewarded several times for going beyond the companies expectations of my willingness to do what it takes to complete the day to day  designing that has to be done for out customers,        06/2014   to   06/2016     Sales Partner    Company Name   －   City  ,   State     I have been a sales partner at Brighton Collectables for almost two years now. I explain about our product, our owners and share the Brighton Story to everyone that comes into our store that I personally meet and greet. I offer them great customer service and I do everything that I can to meet  the customers needs for their time in out store.   I also display and merchandise our inventory, clean and straighten the store so it always looks nice for our customers, I attend our store meetings and the trainings at our store and its events too.         05/2008   to   05/2014     Owner/ manager/desiner    Company Name   －   City  ,   State    I was responsible as the owner/ manager for all the shop and it day to day operations. I also did all the H R  work, banking, cleaning and merchandising of the shops inventory. I  decorated all our windows for every floral season. My shop won several window display awards for Best Window Displays in Weatherford, Texas.         ",DESIGNER
"         TEAM LEAD SENIOR ANALYST         Professional Summary     MBA in Business Management, Finance & M.S in Information technology Professional Summary: Overall 7+ years of experience in implementing and supporting Information technology operations and multiple business projects for Google Maps, Wipro for client Hewlett Packard. Over 4 years of experience in project management / operations management in leading multiple small scale and large projects by staffing and resource planning, managing metrics, people management, project life cycle. Managing day to day operations and KPI for the project and delivering in specific time frame. Determine and analyze process requirements and develop functional needs for the processes. Worked with cross functional teams for 5 years includes training, technical, quality, metadata, tech-stop and other cross functional teams like business analysts, quality analysts, Worked with other functional leads and senior / quality analysts by proposing various solutions.       Skills          Diploma in Computer Applications NICET Institute  Core Java  Completed Web Designing & MS office package course from APTECH Computers- India  JIRA tool.  SQL.  Microsoft Office, PowerPoint, Excel, Visio & Project.  Seeking for PMP Certification will get certified at the earliest.              Work History      Team Lead Senior Analyst  ,     01/2012  
                            to   08/2012     Company Name   –   City        Ensured that all the projects and processes are adhered to pre-defined standards.  Acted as a liaison between the senior business managers and various global stake holders.  Recruited 100 + Analysts for the process by suggesting best practices and effective methods.  Captured and documented business requirements and transformed them into functionalities Strategic management, Project Initiation, Planning, Delivering project deliverables in time frame.  Collaborate on system specifications and workflow documents for new projects and/or features and maintains/updates existing specifications and project documents.  Capacity planning staffing and resource allocation as per the requirements.  Possess good written and verbal communication skills for influencing team members stakeholders.  Demonstrated various strategic management leadership skills for executing multiple projects.  Operations / Project Lead for Multiple Projects Cognizant & Global Logic 2012 January 2016 April for Client Google Maps Roles and Responsibilities Daily monitoring of metrics, investigating inefficiencies and improve team processes to meet KPI.  Monitor work flows and conduct quality reviews to ensure high standards in line with project needs.  Liaise with management regarding work flows, industry updates, changes and policy reforms.  Analyzing requirements, client needs and policies by transforming them into business functionalities.  Bridging the gaps in various cross functional teams by documenting various policy and process enhancements with effective communication.  Tracking of various metrics on daily basis for generating weekly metrics reports.  Ability to make sound and wise decisions in projects for solving complex operational problems.  Performing root cause analysis for identifying various problems and providing optimum feasible solutions.  Educating and coaching team members on various policies standards by enhancing competencies.  Monitoring performance of analysts by adding and measuring various performance metrics.  Interpret customer feedback, monitor satisfaction, and help drive programs to improve team performance Analyze metrics and recommend operational flow improvements based upon analysis.  Experience in presenting various complex information and data in a precise and understandable way.  Driving exceptional customer service to the end clients.  Experience in breaking down problems and issues into segments and resolving them by strategy in given timelines.  Demonstrated transparent accountability in various projects throughout the leadership career.  Documenting and defining the scope, time and costs of the project.  Mentoring / Training the newbies and other cross functional teams on various IT products and functional needs and business needs.  Trained over 200+ associates by sharing knowledge on various processes of multiple projects.  Expert in all the project management tools like MS Share point, Visio and very proficient with excel, word, PowerPoint and SQL.  Service and Escalations Ticket management.  Prioritizing issues related to production and resolving them by amicable solutions Proactively tracking bottle necks in the process and resolving them by providing feasible solutions.  Writing SQL queries for updating and checking dashboard metrics to ensure operational efficiency for enhancing KPI.  Ability to work independently with minimal supervision.  Worked with various and different cross functional teams like business and quality analyst's others.         Associate Analyst  ,     01/2011  
                            to   08/2012      Designed and developed various Business works projects as part of integration.  Understand existing frameworks and applications.  Determining requirements and translating them to business requirements.  Providing solutions for complex challenges to various cross functional teams.  Highlighting issues pertaining to process and documenting best practices for process enhancement.  Proficient using excel and SQL basic queries for data extraction, analyzation and reporting.         Associate Analyst  ,     02/2009  
                            to   11/2009     Company Name          Helping customers by giving feasible solutions related to windows operating systems.  Solving all complex problems pertaining to computer hardware and software.  Troubleshooting all the internet and network cable issues and other computer peripherals.  Suggesting alternate products and pitching for sales.  Achieved CSAT KPI by providing optimum solutions and customer satisfaction.  Resolving customer queries pertaining to H.P products and achieving customer satisfaction.         Data Entry Specialist / Analyst  ,     06/2008  
                            to   01/2009      through Kelly services for client Google.  Analyzing data and using various queries to transform the requirements.  Determining process and business requirements.  Transforming process requirements into business logics and functionalities.  Providing good communication to end clients and business leaders.  Documentation of various process to increase operational accuracy and efficiency.  Writing basic SQL queries for data reporting and for other business/ technical functional needs.         Education      Bachelor of Commerce  :   accounting and business management  ,
                              Osmania University   -         accounting and business management GPA: 3.0       Master of Business Administration  :        GPA: 3.4       Master of Science  :   Information Technology  ,
                              Wilmington University Delaware   -         Information Technology GPA: 3.31       Skills    analyst, basic, Business works, cable, Capacity planning, coaching, computer peripherals, computer hardware, Computer Applications, Client, clients, customer satisfaction, customer service, Documentation, Driving, features, frame, functional, Java, leadership, leadership skills, Logic, Mentoring, Excel, Microsoft Office, MS office, windows operating systems, PowerPoint, Share point, word, network, policies, presenting, processes, Project Lead, project management, quality, reporting, sales, sound, SQL, staffing, strategy, Strategic management, supervision, translating, Troubleshooting, verbal communication skills, Visio, Web Designing, wise, workflow, written   ",BPO
"         FINANCE DIRECTOR AND TREASURER         Professional Summary          Skills          Exceptional interpersonal communication  Effective leader  Project management  Financial management      Fiscal budgeting  Customer service-oriented  Team building  Human resources management            Work History      Finance Director and Treasurer  ,   09/1998   to   09/2008     Company Name   –   City  ,   State      Supervise all units in the Finance Department including revenue, budget, purchasing, general ledger accounting, accounts payable and receivable, payroll and utility billing.  Direct the treasury functions for the City and South County Regional Wastewater Authority (SCRWA), including the preparation and review of periodic investment reports and the oversight of the City's investment portfolio.  Performed qualitative and quantitative analysis of alternatives for addressing the City's unfunded pension liability.  Review of retroactive payroll calculations for fire, safety and exempt personnel.  Coordinate the financial audit.  Direct the preparation and comprehensive review of the annual City financial report, SCRWA financial report and the Transportation Development Act report.  Review of routine and one-time journal entries, while concluding whether the accounting used was in accordance with governmental accounting standards.  Search for potential grants for all departments.  Preparation of several operating budgets.  Assist in the management and maintenance of public facility and pass-through bonds.  Partnered successfully with  [departments, clients]  to produce  [positive outcome] .  Initiated rollout of new enterprise software solution for sales reporting.  Trained, coached and mentored staff to ensure smooth adoption of new program.         Financial Services Officer/Budget Officer  ,   10/1997   to   09/1998     Company Name   –   City  ,   State      Management of fiscal duties, provision of complex staff assistance to esponsible for all SEC and external financial reporting for Calpine Corporation.  Extensive direct experience with the SEC, including correspondences and conference calls with the Division of Corporation Finance, the Office of the Chief Accountant and the Division of Enforcement.  Designed, implemented and managed the Sarbanes-Oxley program for the Company's SEC reporting, including controls documentation and coordination with internal and external auditors.  Lead role in public filings of senior notes, convertible debt, zero-coupon debentures, lease obligation bonds and equity.  Total deal experience of approximately $20 billion.  Author and file Forms 10-K, 10-Q, 8-K and related 1934 Act forms.  Ensure compliance with international filing requirements.  Review stand-alone financial statements for subsidiaries, including an SEC registrant.  Assist management in preparing for quarterly analyst calls with comprehensive financial and operating information.  Draft quarterly earnings releases and review power point presentations for analyst call presentations.  Calculation of earnings per share and other key financial measures on a monthly basis.  Support Investor Relations and Public Relations in answering financial questions from institutional and retail investors and the media.  Research sensitive accounting issues and provide technical support to corporate accounting group and to regional controllers.  Frequent interface with Legal, Human Resources, Financial Planning and Analysis and Treasury/Compliance.  Primary contact with external auditors for comfort letters for securities offerings.  Management of accounting for interest rate swaps under SFAS 133.  Responsible for ensuring consistency of application of capitalized interest under SFAS 34.  Responsible for Stock Administration.         Senior Auditor  ,   01/1997   to   03/2000     Company Name   –   City  ,   State      Client base included         Education      MBA  :   Business  ,   2001     California Polytechnic    -   City  ,   State     GPA:   Summa Cum Laude            Certified Public Accountant, California
California Society of Municipal Financial Officers Member
Finance Committee, South Valley Community Church- Gilroy, CA
Treasurer, Las Madres - Gilroy, CA  :               Bachelor of Science  :   Accounting  ,   2000     California Polytechnic   -   City  ,   State           Skills    accounting, Accountant, accounts payable, analyst, approach, billing, bonds, budgets, budget, CA, hardware, Certified Public Accountant, Client, documentation, equity, filing, Finance, Financial, Financial Planning and Analysis, financial reporting, financial statements, Forms, general ledger, grants, Human Resources, Investor Relations, Legal, letters, notes, mergers and acquisitions, Office, power point, payroll, personnel, presentations, Public Relations, purchasing, quantitative analysis, reporting, Research, retail, safety, Sarbanes-Oxley, securities, swaps, technical support, Transportation, Treasury, venture capital, Author   ",FINANCE
"         FEDERAL GRAIN INSPECTOR         Summary     Service-oriented Process Operator with 5 years background working in the Industrial Industry. Core competencies  include Processing, Observing, Analyzing chemicals and other matters, as well as excellent communication and time management skills. Handle tasks with accuracy and efficiency.       Skills          Production and Processing  Industrial and Environmental safety  Mechanical aptitude and equipment troubleshooting ability.  Basic math skills and the ability to compute decimals and perentage.           Basic computer skills    Good oral and written communication skills    Previous manufacturing skills    Able to lift up to 70 pounds, use tools    Team work             Experience      Company Name    City  ,   State    Federal Grain Inspector   06/2015   to   Current      Prepare grain samples for grading by preforming the necessary tests to determine moisture content, test weight, dockage, and presence of foreign material.  Perform specialized tests such as aflatoxin and protein analysis; calibrates equipment, grind samples, read results and enters reading on official certificates.  Inspect ship holds for loading, and safety procedures.          Company Name    City  ,   State    Process Operator Intern   06/2015   to   09/2015      Monitor equipment functioning, observe temperature levels, and flow gauges. Perform regular unit checks  in order to ensure that all equipment is operating as it should.  Control equipment to regulate the flow and pressure of gas to feed lines of boilers, furnaces, and related steam generating or heating equipment.         Company Name    City  ,   State    B Class Electrician   01/2010   to   06/2015      Install or calibrate electrical or mechanical equipment such as motors, engines, switchboards, relays, switch gears, meters, and pumps.  Cut, bend, or shape mental conduit for installation in new construction plant, using a hydraulic bender and pipe threader.         Education and Training      Associate of Science  :  Process Technology   2013     ITI Technical College  ,   City  ,   State  ,   United States            Activities and Honors      OSHA CARD                                                                         SECURITY PASSPORT  CURRENT TWIC CARD HOLDER   WATER SURVIVAL/HUET HSE0039  MEDIC FIRST AID CPR AED   FALL PREVENTION AND PROTECTION WORKER (DNE)   HSE SUPER SAFETY COURSE     ",AGRICULTURE
"         CONSULTANT         Profile    Knowledge of most common operating system
*Superior troubleshooting ability 
*Ability to install and configure networks and personal computers
*Excellent customer service skills          Professional Experience      Company Name     January 2008   to   Current     Consultant   City  ,   State      Provide support for laptops, desktops and networks.  Troubleshoot all computer issues both remote and onsite.  Custom build systems based on user specifications.          Company Name     October 2003   to   December 2008     Instructor   City  ,   State      Taught basic and advanced computer classes.  Created appropriate assessments to verify learning.  Classes included:  MS Windows, Office and A+ Certification.          Company Name     September 2003   to   November 2006     Computer Technician   City  ,   State      Travelled throughout the state.  Installed and repaired both hardware and software systems.  Kept on-call hours on both nights and weekends.          Company Name     June 2002   to   August 2003     Computer Technician   City  ,   State      Maintained uptime of computer network and database systems for students and facility.  Ran wiring and cabling for entire network in schools.  Consulted with faculty that had computer issues.          Education      Thomas College     2012       Masters of Education      City  ,   State              Thomas College     2010       Bachelor  :   Computer Information Systems    City  ,   State      Computer Information Systems             2002       CompTIA
A+ Hardware and Software                   2003       MMTC
Net+ Certification              Skills    A+, A+ Certification, basic, cabling, Hardware, database, desktops, laptops, Office, MS Windows, network, networks, Troubleshoot, wiring   ",CONSULTANT
"         HR COORDINATOR       Summary    Highly accomplish human resource professional, proficient at developing policy, standard operating procedures, and best practices. Proven expertise in recruiting, training, employee development, retention, performance management, and conflict resolution. Adept at managing multiple projects simultaneously while demonstrating high performance standards with astute attention to details and deadlines. Organizing large amounts of time sensitive information and evaluating priorities. Able to thrive under pressure while maintaining enthusiasm and motivation. Proficient in MS Word, Kronos, Excel, PowerPoint, Outlook, HCMS.          Experience      HR Coordinator     Apr 2012   to   Current      Company Name   －   City  ,   State     Ensured compliance with Federal, State, Local Laws and ARAMARK Policy  Ensured job postings were posted onsite utilizing an active Job Postings Board and all open positions are posted with the appropriate local and state agencies.  Assists the District Safety Leader in managing key safety processes including the administration of workers compensation processes and the safety component of District Manager Monitor.  Processed all new hire paperwork, ensures completion of background checks, true-screen administration, I-9's.  Ensured Wage & Hour compliance, training, and oversight to include applicant tally and postings.  Ensured job offers are made utilizing appropriate processes.  Conduct legally sound investigations and mediate disputes/issues between managers and employees to bring to resolution  Ensured organizational structure, wages, and position classification/job descriptions are aligned with business necessity in order to meet strategic initiatives, development and use of effective and efficient talent selection processes.  Ensures managerial coaching/counseling related to the administration of ARAMARK policy and procedure.  Ensured Affirmative Action Planning and Compliance  Actively executes recruiting and staffing strategy at the unit level to meet staffing needs.  Train managers in areas such as interviewing, hiring, terminations, promotions, and sexual harassment ensuring a positive and progressive work environment Ensured proper administration progressive disciplinary policy.  Ensured the development and implementation of Employee Engagement and Retention Strategies.  Updated employees manual covering disciplinary procedures, codes of conduct and FMLA policy.  Ensures utilization of Performance Improvement Plans as needed.  Ensured Encore Encore recognition program was implemented, appreciation for our employees, clients, and consumers.  Administered Two Union Contracts within 6 partner companies.  Established a relationship with staff members, interact with union representatives and management.  Handled proper grievance procedures assistance; solve labor disputes within two union environments.  Controlled the placement of 825 employees and schedules  Manage all payroll functions, including bi-weekly payroll administration, submitting bonuses  Verified the salaries, wages and compensation of employees, managed all PTO/VAC accrual  Review & Handle Unemployment Claims         Owner/Operator     Jan 2009   to   Jan 2012      Company Name   －   City  ,   State     Efficiently manage administrative/financial/accounting functions, purchasing, inventory control, and product service supplier relations  Effectively interview, hire, train, schedule, direct, and evaluate team members, with a strong focus on the conveyance of quality customer service  Apply superior communication skills toward diplomatically addressing, troubleshooting and resolving  customer issues  Started not-for-profit Animal Rescue Organization where I maintained all functions of the Animal Shelter office, including but not limited to, assisting the public with animal intake, adoptions, redemptions, and animal licenses.         Office Manager     Jan 2003   to   Jan 2009      Company Name   －   City  ,   State     Established rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals.  Attracted tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units.  Accomplished financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.  Achieved financial solvency through cost reduction and implementing systems to achieve 0% rent delinquency  Maintain building systems by contracting for maintenance services; supervising repairs.  Created positive, welcoming, supportive environment for residents, visitors, and property associates  Filed court documents for eviction and attends scheduled court hearings as Landlord's representative  Prepared reports by collecting, analyzing, and summarizing data and trends.  Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.  Accomplished organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.  Interviewed, hire, train, schedule, direct, and evaluate contractors, with a strong focus on the delivery of quality customer service for the company and the tenants.         Education      Associates  ,   Business Management    Robert Morris College   －   City  ,   State  ,   US     Associates in Business Management, Robert Morris College, Chicago, Il           References are available on request   2013           Certifications      ServSafe Food Protection Manager Certification 2013  City of Chicago Department Of Health, Certified Food Service Manger 2013  Professional in Human Resources, Certification, Pending        Affiliations    Member of SHRM      Skills    Customer Service, Receptionist, Retail Sales, Advertising, Budget, Corrective Action, Cost Reduction, Forecasting, Maintenance, Office Manager, Paying, Scheduling, Surveying, Accounting, Administrative/financial, Buying/procurement, Financial/accounting, Inventory, Inventory Control, Purchasing, Affirmative Action, Bi, Business Intelligence, Claims, Clients, Coaching, Compensation, Contracts, Disciplinary Procedures, Employee Engagement, Fmla, Hr, Interviewing, Managerial, New Hire Paperwork, Payroll, Pto, Recruiting, Staffing, Talent Selection, Tally, Terminations, Training, Workers Compensation, Best Practices, Excel, Excellent Multitasker, Kronos, Ms Word, Outlook, Performance Management, Powerpoint, Simultaneously, Word, Food Service, Human Resources, Business Management   ",HR
"         CUSTOMER SERVICE SPECIALIST       Career Overview     Highly enthusiastic customer service professional with  6  years client interface experience.  Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the service industry.  Enthusiastic customer service/telesales representative with in-depth knowledge of sales, training, and communication.  Reliable Customer Service Representative with extensive track record in demanding management environments.  Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.           Core Strengths          Ability to work well under pressure.  Ability to adapt to a changing work environment.  Very client and people oriented.  Ability to work well with any size team.      Always very cheerful and happy to help anyone.  Constantly maintains a positive attitude.  Can learn well from failures and take criticisms.  Always happy to be challenged.            Work Experience     09/2014   to   Current     Customer Service Specialist    Company Name   －   City  ,   State      Works with several clients to ensure their satisfaction.  Fast learner of operation programs.  Experiences relationship building and customer satisfaction.  Experienced salesperson.   Prevented store losses using awareness, attention to detail and integrity.     Trained  2  new employees quarterly.     Cross-trained and provided back-up for other customer service representatives when needed.       Worked as a team member performing cashier duties, product assistance and cleaning.       Managed quality communication, customer support and product representation for each client.      Maintained a positive attitude and calm mind under amounts of high-pressure.          09/2011   to   09/2014     Framing Expert    Company Name   －   City  ,   State      Assisted various clients with designing a frame that best suited their picture.  Learned to be versatile with designs and budgets, compromising to ensure the customer's needs were satisfied.  Established excellent customer-relations, inviting the customer back into the store.  Worked with multiple clients at once to ensure satisfaction while maintaining a positive, cheerful attitude.  Adapted to several changes in framing system and work environment.  Always worked with teammates to ensure a healthy work environment.   Cross-trained and provided back-up for other customer service representatives when needed.          05/2010   to   08/2012     Summer Intern    Company Name   －   City  ,   State      Wrote factually correct, concise and engaging news stories within tight deadlines.  Gathered and verified factual information regarding stories through interviews, observation and research.  Wrote 3 to 5 news stories per week for multiple media platforms.  Traveled to location to write reviews from firsthand experience.Wrote creative and original columns.  Evaluated and followed up on news leads and news tips to develop story ideas.  Organized material, determined area of emphasis, and wrote stories according to prescribed editorial style and format standards.  Served as head reporter for Carnegie Library Summer Activities.  Adapted to many changes in computer systems.  Worked with teammates to ensure strict deadlines were met.  Always maintained a positive attitude and cheerful outlook.          Educational Background          Bachelor of Arts  :   Mass Communication / Creative Writing        State  ,   United states Georgia      Coursework emphasis in English, Communication, and Creative Writing.  Self-motivated.  Hard worker.  Diligent student.  2.78 GPA  Minor in Creative Writing.  Curious and willing to take extra work and classes to better education.          Skills       Cash handling.     Professional and friendly.       Careful and active listener.         Strong public speaker.           Multi-tasking.           ",ARTS
"         MANAGER - INFORMATION TECHNOLOGY AND BUILDING AUTOMATION SYSTEMS           Summary        Manager - Information Technology and Building Automation Systems      Versatile Building Automation System engineer and IT professional with vast knowledge of Enterprise Project Lifecycle methodology and experience to deliver insightful network infrastructure and building automation solutions. Network engineering expert with strong background in project management and product support. Proven communication skills for quality development of standard documentation, as well as genuine leadership and assistance for associates and clients.         Highlights          Enterprise platforms  Current PMP Certification  Project tracking  Hardware and software upgrade planning  Certified Information Security Manager  User experience (UX) design  Self-motivated      Vast technical knowledge  Server management  Mac and PC expert  Computer programming  Highly motivated  Resourceful  Control system design  Proficient multi-tasker            Accomplishments      Awarded the  Navy and Marine Corps Achievement Medal  in  2010, 2011, 2012, and 2013 .     Awarded  Sailor of the Year  designation for the Pacific Naval Fleet in 2013.     Successfully managed the network infrastructure and server environment for 150+ users and 300+ PC and network systems.     Responsible for the training and development of 8 technicians and project coordinators within my team.         Experience      Manager - Information Technology and Building Automation Systems     October 2014   to   Current     Company Name   －   City  ,   State      Led a cross-functional team of engineers, QAs and UX designers to develop features and fix product defects.     Delivered detailed feature roadmaps that included action items and project targets.       Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs.         Managed the  8 -person local IT team, allocating resources to ongoing projects and enforcing deadlines.           Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.             Worked on large enterprise and business critical applications.               Analyzed and created new configuration for packaged software to meet business and system requirements.                 Configured, maintained and provided trending and performance analysis of enterprise class storage systems.                   Performed second-level support for all workstation and server class systems.                     Served as the technical lead for server infrastructure including development, QA, staging and production systems.                       Serviced electrical, pneumatic, mechanical and microprocessor controls.                         Analyzed, modified and repaired digital control systems.                           Set up, tested and configured networks, desktops, laptops and printers.                             Created employee training materials and procedures to teach in-house workers proper software and hardware protocols.                               Diagnosed, installed, configured and repaired computer systems and software.                        Information Systems Technician    July 2008   to   July 2014     Company Name   －   City  ,   State      Utilized IT expertise to support communications efforts in Operation Iraqi Freedom and Operation New Dawn, focusing on network security, Microsoft-based programs, and the installation and maintenance of affiliated hardware.  Demonstrated technical expertise to install, upgrade, and troubleshoot networks and related articles, such as video teleconferencing systems, routers, servers, computers, switches, and sound systems.  Entrusted with confidential information to successfully develop and review specifications, standards, protocol, and inventory data, as well as keeping numerous systems encrypted.  Maintained and monitored the server room, the wireless network and other server infrastructure.  Set up staff workstations with PCs, Macs, phones and laptops.Translated technical specifications into detailed product requirements.  Maintained audiovisual equipment, including overhead projectors, laptops and video conferencing equipment.          Education      Master of Science   :   Computer & Information Science  ,   2015    University of Houston   －   City  ,   State  ,   USA       Top  15 % of class      Emphasis in  Cyber Security and Information Awareness.         Coursework in Operating Systems and System Programming          Coursework in Computer Networking and Information Technology                  Bachelor of Science   :   Management of Information Systems  ,   2011    University of Maryland University College   －   City  ,   State  ,   USA       Coursework in Computer Networking and Information Technology    4.0  GPA              Skills        System administration  Windows Server 2003  Windows Server 2008  VMware   Active Directory  Microsoft Exchange 2013  Large computer networks  Linux  Mac OS  Microsoft Dynamics  Access Control Security         Certifications     Certified Naval Information Systems Technician – First Class Petty Officer (E6)
  Information Systems Security Professional (CISSP)
  Microsoft Certified Systems Administrator (MCSA)
  PMI - Project Management Professional (PMP)
  ISA - Certified Automation Professional
    Cisco    Certified Network Associate (CCNA)
  Certified Network Professional (CCNP)
  Certified Security Professional (CCSP)
  Video Teleconference Certified Expert
    CompTIA    Security+
  Network+
  A+    ",INFORMATION-TECHNOLOGY
"         VICE PRESIDENT INFORMATION TECHNOLOGY - SOFTWARE ENGINEERING         Professional Summary     A results-driven and business minded technology leader with 20+ years of experience in technology and software development.  A professional who is passionate about developing people and teams to reach their greatest potential. A thought leader that partners with business to drive strategy from conception to execution. A team player that places a priority on networking, relationship building and diversity to achieve the greatest possible outcome. A progressive technology leader with an innovative and growth mindset.       Skills          People Centered Leadership  Strategic & Tactical Planning  Software Engineering  Designing & Architecting Systems      Coaching and Talent Development  Building a Culture of Innovation and Engagement  Transformation and Change Advocate            Work History      Vice President Information Technology - Software Engineering  ,     03/2018   to   Current     Company Name   –   City  ,   State      Leading all aspects of IT Application Development and Corporate Systems teams encompassing 100+ IT associates plus consultants, $20 m budget, key capital trans-formative projects for the full life-cycle of delivering world class business solutions.  Supporting company-wide Fit for Growth initiative which focuses on improving customer and associate experience by transforming business processes and leveraging modern technology solutions replacing antiquated systems.  Leading technology transformation focused on re-platforming legacy core systems to a cloud and microservices/containers-based architecture running on the AWS platform.  This allows Safelite IT to deliver business value faster (improved speed to market by ~20%).   Leading implementation of robotic process automation (RPA) by automating manual/repetitive business processes. Anticipated savings of $2-$3 M per year.         Assistant Vice President - Solutions Delivery  ,     07/2015   to   03/2018     Company Name   –   City  ,   State      Defined and executed product vision for Safelite's overall core systems architecture that drives business growth from 5 national contact centers, 600+ retail locations, 6000 mobile technicians, 90 warehouses, 2 distribution centers, multiple customer driven responsive web applications and customer app engagement tools.  Drove adoption of agile methodologies across technology teams and business units.   Built high-performance and autonomous agile product teams that are highly engaged with Safelite's business teams to deliver product value for our customers.  Extended Safelite's core systems to enable the overall OMNI channel vision for Safelite to be able to seamlessly service customers on central, unified platform that provides consistent service regardless of customer channel of choice.  Managed successful delivery of customer engagement initiatives: ""watch us on our way"" app;  service emails, 2-way text, text to chat, web chat, multi-modal self-service experience, chat bots pilot, IVR via AWS connect,  personalized promo codes, email campaigns leveraging sales force marketing cloud etc.  Launched ""Road to Innovation"" program to engage/motivate team members and promote innovation in leading the change and adopting emerging technologies to renovate systems and improve customer experience.  Led architecture and delivery of first ever cloud based end-to-end claim solution to support all types of claims in 5 national contact centers.   Sunsetted legacy AS-400 by moving customer case management tool to sales force service cloud and sales data to BI platform.  Oversaw the implementation of new enterprise integration platform Mulesoft.         Director Of Technology  ,     04/2013   to   07/2015     Company Name   –   City  ,   State      Managed successful delivery of web responsive self-serviced digital portals for policyholders, agents, insurance claim/adjusters and cash customers.  Led legacy safelite.com site upgrade to modern web responsive self-service site. Online conversion and self-service usage went up from 15% to ~60% in 3-4 years.  Managed the design & implementation of new services layer with restful APIs to enable echo systems for other insurance carriers to integrate.   Led the implementation of end-to-end IVR solution for key insurance partner and API integrations from insurance partner's website for glass scheduling.  Oversaw the implementation of new inventory management and forecasting systems to Oracle EBS and GAINS.         Information Technology Manager  ,     02/2008   to   04/2013     Company Name   –   City  ,   State      Transformed Safelite's systems and IT teams for Safelite Solutions, Safelite AutoGlass and Service AutoGlass business units from legacy platforms and run-support teams to modern systems and smaller product teams capable of extending needed business functionality and supporting Safelite's growth.  Managed the effort to re-platform legacy point of sale, pricing, scheduling, work order management, and inventory system. Lead technical efforts to move to a distributed service architecture using .NET to build applications and WCF services.   Managed the implementation of new glass claims management system and migrated 200+ insurance carriers glass claim processing from legacy mainframe system. Lead designs & architecture to move to a distributed architecture using .NET C#, and SQL server.          Team Lead  ,     06/2003   to   02/2008     Company Name   –   City  ,   State           Information Technology Consultant  ,     04/1998   to   06/2003     Company Name   –   City  ,   State           Education      Mini MBA        Boston University               BS  :   Electronics And Communications Engineering      Anjuman Engineering College   -   City                www.linkedin.com/in/boppanarao         Affiliations      2018 Stevie Award Gold Winner - ""Watch us on our way"" App  2017 Safelite Solutions Innovation Award - New claims management tool  2016 Belron Exceptional Customer Service Award - Part Identification  2015 Safelite Group Customer Driven Leadership Award   2013 Belron Exceptional Service Award - Allstate Integration  2013 Belron Exceptional Service Award - Customer Self-Service Innovation  2013 Safelite Group Wall of Fame Award  2008 Safelite Group Wall of Fame Award        Skills      People Centered Leadership  Strategic & Tactical Planning  Software Engineering  Designing & Architecting Systems    Coaching and Talent Development  Building a Culture of Innovation and Engagement  Transformation and Change Advocate        Work History      Vice President Information Technology - Software Engineering  ,   03/2018   to   Current     Company Name   –   City  ,   State      Leading all aspects of IT Application Development and Corporate Systems teams encompassing 100+ IT associates plus consultants, $20 m budget, key capital trans-formative projects for the full life-cycle of delivering world class business solutions.  Supporting company-wide Fit for Growth initiative which focuses on improving customer and associate experience by transforming business processes and leveraging modern technology solutions replacing antiquated systems.  Leading technology transformation focused on re-platforming legacy core systems to a cloud and microservices/containers-based architecture running on the AWS platform.  This allows Safelite IT to deliver business value faster (improved speed to market by ~20%).   Leading implementation of robotic process automation (RPA) by automating manual/repetitive business processes. Anticipated savings of $2-$3 M per year.         Assistant Vice President - Solutions Delivery  ,   07/2015   to   03/2018     Company Name   –   City  ,   State      Defined and executed product vision for Safelite's overall core systems architecture that drives business growth from 5 national contact centers, 600+ retail locations, 6000 mobile technicians, 90 warehouses, 2 distribution centers, multiple customer driven responsive web applications and customer app engagement tools.  Drove adoption of agile methodologies across technology teams and business units.   Built high-performance and autonomous agile product teams that are highly engaged with Safelite's business teams to deliver product value for our customers.  Extended Safelite's core systems to enable the overall OMNI channel vision for Safelite to be able to seamlessly service customers on central, unified platform that provides consistent service regardless of customer channel of choice.  Managed successful delivery of customer engagement initiatives: ""watch us on our way"" app;  service emails, 2-way text, text to chat, web chat, multi-modal self-service experience, chat bots pilot, IVR via AWS connect,  personalized promo codes, email campaigns leveraging sales force marketing cloud etc.  Launched ""Road to Innovation"" program to engage/motivate team members and promote innovation in leading the change and adopting emerging technologies to renovate systems and improve customer experience.  Led architecture and delivery of first ever cloud based end-to-end claim solution to support all types of claims in 5 national contact centers.   Sunsetted legacy AS-400 by moving customer case management tool to sales force service cloud and sales data to BI platform.  Oversaw the implementation of new enterprise integration platform Mulesoft.         Director Of Technology  ,   04/2013   to   07/2015     Company Name   –   City  ,   State      Managed successful delivery of web responsive self-serviced digital portals for policyholders, agents, insurance claim/adjusters and cash customers.  Led legacy safelite.com site upgrade to modern web responsive self-service site. Online conversion and self-service usage went up from 15% to ~60% in 3-4 years.  Managed the design & implementation of new services layer with restful APIs to enable echo systems for other insurance carriers to integrate.   Led the implementation of end-to-end IVR solution for key insurance partner and API integrations from insurance partner's website for glass scheduling.  Oversaw the implementation of new inventory management and forecasting systems to Oracle EBS and GAINS.         Information Technology Manager  ,   02/2008   to   04/2013     Company Name   –   City  ,   State      Transformed Safelite's systems and IT teams for Safelite Solutions, Safelite AutoGlass and Service AutoGlass business units from legacy platforms and run-support teams to modern systems and smaller product teams capable of extending needed business functionality and supporting Safelite's growth.  Managed the effort to re-platform legacy point of sale, pricing, scheduling, work order management, and inventory system. Lead technical efforts to move to a distributed service architecture using .NET to build applications and WCF services.   Managed the implementation of new glass claims management system and migrated 200+ insurance carriers glass claim processing from legacy mainframe system. Lead designs & architecture to move to a distributed architecture using .NET C#, and SQL server.          Team Lead  ,   06/2003   to   02/2008     Company Name   –   City  ,   State           Information Technology Consultant  ,   04/1998   to   06/2003     Company Name   –   City  ,   State        ",INFORMATION-TECHNOLOGY
"         CREATIVE DIRECTOR         Career Focus    Creative Director, Graphic Artist, Studio Artist, Data Analyst, Sales and Marketing Representative - I have extensive experience with creating and directing page layout and collateral design. I am a self-motivated, detail-oriented designer and problem solver. I can conceptualize and execute visuals in a fast-paced environment, while maintaining accuracy and quality of the finished product. I often implement some of my skills as a professional Fine artist and Illustration artist to add a unique spin to many projects when the objective merits it. Clean, contemporary layouts with logical use of typography are my style.      Summary of Skills          Adobe CS: Acrobat, InDesign, Illustrator & Photoshop; Dreamweaver  Microsoft Office: Excel, Word, Access & PowerPoint;  MySQL, Citrix, Retrieve, HTML, Dynamic HTML  Photography, Illustration, oil and acrylic  painting, drawing & mural work, tile working  Furniture restoration and re-invention  Basic knowledge of JavaScript and Eclipse              Accomplishments      Product Roll-Out     Responsible for marketing for product launch including public relations, direct mail pieces, trade shows, sales training and e-mail campaign.         Professional Experience      Company Name     January 2002   to   January 2015     Creative Director   City  ,   State      Mentored our restructured Sales and Marketing Department which over saw web site design, web advertising, conference banners and ad creation for promotional marketing and catalog layouts.  Responsible for: new logo creation and branding of new products, motivating and problem solving.  I have also taken on the role of Data Analyst over the past 7 years - I pull data from various sources including, but not limited to: Citrix, Retrieve, ftp sources, various client websites, IRI, and directly from the clients themselves with increases in return time to our clients by over 60%.  Managed and met aggressive personal and team deadlines, handled changing priorities, while adhering to strategy, accuracy and time lines.  CLIENTS: Elizabeth Arden, Reckitt Benckiser, PepsiCo, Kraft, Maple Flooring, Acosta, Green Mountain Coffee, SC Johnson Helped to design and develop our latest version of NetBench, Ironbridge's robust data warehousing software.  Rebranded and developed identity for all of our existing and new products this past year.  Took on responsibilities over the past 5 years within our Sales and Marketing Department as a Sales Representative for various conferences and business trips to target current and potential clients in introducing new and updated products.  As well as being a liaison to our largest client on a weekly basis.  Work closely with marketing staff and clients to ensure that visual content is compelling, effective and on strategy.  Consult with marketing department on promotional and collateral material.  Took designs from concept to completion.  Art directed and designed custom publishing material for print and promotional materials.  Print work featured in CGM - Consumer Goods Magazine as well as other periodicals as they pertained to conferences and events.          Company Name     April 1999   to   February 2016     Professional Studio Artist/Graphic Artist   City  ,   State      RESPONSIBILITIES: Create art work for gallery display and sale as well as provide work to various charities, events and silent auctions (public as well as private).  Teach classes on painting and life drawing.  Worked with furniture for restoration and reinvention.  Produced marketing materials and studio announcements for various groups and individuals.  CLIENTS:  Leukemia and Lymphoma Society, Susan G Komen Foundation, CAR, Slant, Douglas Frohman, Cornelia Arts Building, Girls Rock! Chicago, Cancer Research and Charity funding Chicago, Delaware Street Capital, Southern Wine and Spirits.          Company Name     August 2000   to   October 2002     Art Director/Graphic Designer   City  ,   State      Work directly with clients to provide images used for instructional booklets and large volume catalogs, as well as producing warning labels for various products with tight deadlines and strict accuracy.  I created original product packaging and branding for our largest clients.  CLIENTS: Elkay Manufacturing, Spitfire Spark Plugs, NAF Graphic Arts Firm, Inverness Golf Club, Ironbridge Software Art directed and designed catalog layouts.  Heavy image manipulation for various clients products and equipment photo shoots Created line art for all instructions manuals for our clients Produced and designed original packaging for clients products Branded many products and concepts for clients as well as in house Designed and produced News Letter for LCH  - The Lake County Haven with support of Master Arts, Inc.  Created all sales and Marketing materials for Master Arts, Inc.  Worked directly with proofing department to create effect layouts for numerous instruction manuals brochures and catalogs.  Website layout and design.          Company Name     December 1994   to   July 1998     Medical Billing for Radiology Department   City  ,   State      Working with medical records as well as insurance company information to locate patient information for updating medical records as well as updating contact information for patients.  I ran all the documentation and brought all records up to speed for the whole department.  I worked independently the majority of the time while referring to pertinent medical staff and historical data at various intervals.  Worked with proprietary medical record software to update patient information Blended data from various insurance providers to add to the hospitals billing systems Learned and used medical shorthand coding to update and override incorrect information in the hospital's proprietary system Increased current and updated insurance and billable data over 30% in the first year and 22% over that the following years as a medical biller.          Education      Drake University     June 2000       Bachelor of Arts  :   Art, Painting, Graphic Design    City  ,   State       Studied to earn a double major with an emphasis in painting and the study of art history while also pursuing a minor degree in graphic design. I went on to receive additional training as a teacher for adults who want to engage in the fine arts as a second career while mentoring several young students to further their art education over the course of the past 6 years.         College of DuPage     1998       Associate of Arts  :   Painting and Graphic Design    City  ,   State       Painting with a minor in Graphic Design.          Professional Affiliations     I have worked with many non for profit organizations over the years as well as many charities to which I have provided art work.       Skills     Painting with acrylic and oils, the creative suite Adobe CS, Dreamweaver, photo, Photoshop, ad, advertising, Arts, Art, banners, Basic, billing systems, branding, brochures, Cancer, catalogs, catalog, Citrix, concept, conferences, content, SC, creativity, CLIENTS, client, Data Analyst, data warehousing, documentation, Dynamic HTML, Eclipse, ftp, Graphic Arts, drawing, HTML, Illustration, Illustrator, image, InDesign, instruction, insurance, JavaScript, layout and design, logo creation, Maple, marketing, Marketing materials, Access, Excel, Microsoft Office, PowerPoint, Word, MySQL, oil, packaging, painting, Photography, problem solving, producing, coding, promotional materials, proofing, Research, Sales, shorthand, strategy, Team Player, web site design, Website, websites    ",ARTS
"         DIGITAL DESIGNER           Summary    Your City, State, Zip Code Your Phone Number Your Email Date Name Title Organization Address City, State, Zip Code Dear Mr./Ms. Last Name, The description you posted for a studio assistant parallels my interests and qualifications perfectly. With my background in art and psychology, I am confident that I would make a very successful and creative studio assistant. Having worked for the non-profit organization CountyArts, I have been exposed to a number of aspects of the art world. My experience as artist assistant at the Museum of Art demonstrates my capability of working with others through the creative process of production while meeting the challenges presented to me. Also, my education in psychology has allowed me to learn the nuances of people and has provided me with good investigative and analytical skills that will suit your needs for customer assistance. I would appreciate the opportunity to make a substantial contribution by exploring the business of applied art through your design firm. I welcome the opportunity to meet with you to further discuss my candidacy and will call next week to see if we might arrange a time to speak. Thank you for your time and consideration. Sincerely, Signature FirstName LastName Ethan Araya Cover Letter Graphic Arts       Highlights        Microsoft Office (Word, Excel, PowerPoint, Access)            Experience      Digital Designer     Company Name          Many designs in High School, and posted them around school.  Made many portfolios, and animated designs.  Created posters, and 2 dimensional designs.          Technical Director    July 2009   to   April 2011     Company Name          Implement new or enhanced methods and processes for the processing, testing, or manufacture of nanotechnology materials or products.  Collect and compile nanotechnology research and engineering data.  Supervise or provide technical direction to technicians engaged in nanotechnology research or production.  Assemble components, using techniques such as interference fitting, solvent bonding, adhesive bonding, heat sealing, and ultrasonic welding.          Sr. Technical Engineer    January 2007   to   July 2009       Assisted civil engineers on several key government projects involving roadway designs and improvements, solutions easing traffic congestion and replacement of deteriorating bridges.  Handled cost-of-materials estimations, report and document tracking, project documentation, on-site project visits, invoice/agreement verification and building permit applications.  Gained experience in blueprint reading, as well as preparation of maps and plans.  Edit.          Education      High School Diploma   :     6 2006    Elky High Elklan Oregon                  Bachelor of Science   :   Civil Engineering  ,   3 2010    Foothill University   －   City  ,   State      GPA:   Chi Epsilon (Civil Engineering Honor Society), Dean's List (5 semesters)
Activities: Member, American Society of Civil Engineers and Emerging Green Builders (EGB)    Civil Engineering Chi Epsilon (Civil Engineering Honor Society), Dean's List (5 semesters)
Activities: Member, American Society of Civil Engineers and Emerging Green Builders (EGB)        Engineer in Training (EIT) Certification
Knowledge of engineering theories, principles, specifications and standards.   :     1 2012      City  ,   State              North Bergen High School          GPA:   Received Honors in all art classes every year. 2nd honors in basic drawing, digital art 1. First Honors in digital arts 2.    Received Honors in all art classes every year. 2nd honors in basic drawing, digital art 1. First Honors in digital arts 2.        Personal Information    A 76th street, 07047 Dear Ms. Gina Lucia The adds you have posted on your website mactches my qualifications in graphic art. I have remarkable skills in digital, and graphic arts, and I would make a great designer in, and out of the field. I've had much experience with graphic, and digital art in High School, and posted my artwork on my website. This skill has taught me many things about creativity. When I make art in any design I notice that I am creating life on a blank piece of paper. To me making art is bringing the creativity to life, and to also give it any kind of emotions to it. I have worked with many people who had more experience then me, and have already started to work under you. If you speak to them they can tell you more about my designs. I am a hard worker, and I will always do my best to get the job done. I hope this has given you the thought of allowing me to work under you. Hopefully we will have a chance to speak in person next week. Thank you for your time, and consideration. Sincerely, Ethan Araya Ethan Araya       Languages    Can read and speak in German and French.      Skills    arts, blueprint reading, bridges, Computer experience, direction, documentation, Edit, Engineer, English, French, German, government, Graphic, materials, Access, Excel, Microsoft Office, PowerPoint, Word, posters, processes, read, research, Spanish, welding      Additional Information      210A 76th street, 07047 Dear Ms. Gina Lucia The adds you have posted on your website mactches my qualifications in graphic art. I have remarkable skills in digital, and graphic arts, and I would make a great designer in, and out of the field. I've had much experience with graphic, and digital art in High School, and posted my artwork on my website. This skill has taught me many things about creativity. When I make art in any design I notice that I am creating life on a blank piece of paper. To me making art is bringing the creativity to life, and to also give it any kind of emotions to it. I have worked with many people who had more experience then me, and have already started to work under you. If you speak to them they can tell you more about my designs. I am a hard worker, and I will always do my best to get the job done. I hope this has given you the thought of allowing me to work under you. Hopefully we will have a chance to speak in person next week. Thank you for your time, and consideration. Sincerely, Ethan Araya Ethan Araya      ",DESIGNER
"         ACCOUNTANT         Summary    Accounting professional with twenty years of experience in inventory and manufacturing accounting.  Ability to fill in at a moment's notice, quickly mastering new systems, processes and workflows.  Take charge attitude, ability to work independently, recommend and implement ideas and process improvements.      Skills        Microsoft Office Excel, Outlook and Word, SAGE 100, Ramp (WMS software) and 
Syspro (ERP program)              Experience      Company Name    City  ,   State    Accountant   04/2011   to   05/2017       Performed general accounting functions, journal entries, reconciliations and accruals.  Completed monthly assigned account analysis (compared to budget and prior periods) and reconciliations as well.  Participated in monthly, quarterly and annual financial closing processes.  Participated in the annual budget process.  Researched and approved all credit memos and debit memos to be issued (returns, damages, mispicks and price discrepancies).  Implemented and oversaw RGA spreadsheet for returns used by customer service, accounting and upper management.  Initiated and tracked claim process with carriers for damages.  Built relationships with other departments including logistics, planning, customer service and sales.  Participated in identifying and executing the company's business process improvement efforts and assisted management with special assignments and projects.  Assisted in preparation of bank audits and annual external audit.  Maintained full accounting functions of 3 subsidiaries 
Inventory.  Approved all inventory transactions for all four warehouses.  Only employee who could process any inventory transactions; such as, adjustments and transfers for NJ warehouse.  Other three warehouses need approval from me prior to making any adjustments to their inventory.  Processed daily receipt of goods for corporate headquarters and our three 3 PL locations in GA, TX and NV.  Monthly inventory reconciliation of all 4 warehouses including researching and addressing discrepancies.  Initiated cycle count requests and reconciliation for all 4 warehouses.  Organized and managed the year-end physical inventory count, analysis, and reconciliation at onsite warehouse.  Analyzed and reconciled the physical inventory data from our other three 3 PL locations.          Company Name    City  ,   State    Inventory Control Manager   01/2008   to   01/2010       Became an expert user and handled rollout and training of a new ERP system (Syspro).  Trouble shot the new systems which propelled efficiency gains and significant time- and cost-savings.  Handled the purchasing and receiving of raw and semi-finished material, tools, supplies and any  services necessary for manufacturing.  Post take over, rebuilt trust with vendors / suppliers, repairing damaged relationships by ensuring timely, correct payments for all goods/services received saving the company in late fees and COD costs.  Continuously renegotiated payment terms with suppliers/vendors resulting in improved cash flow and helped to facilitate the company's return to profitability.  Updated computer files to ensure the accuracy of inventory levels.  Processed work and completion dates; compiling progress of work reports and analyzing costs.  Reported slow moving inventory and initiated actions to reduce effective inventory.  Conducted cycle and year-end physical inventory counts.  Successfully handled responsibilities which included inventory, purchasing and work order.          Company Name    City  ,   State    Accounting Manager   01/1995   to   01/2008       Prepared all relevant documentation and submitted data for auditors during corporate takeover in 2008.  Designed and generated all monthly and Ad Hoc analytical reports.  Analyzed cost control, providing timely and frequent financial information that supported corporate goals and objectives.  Prepared monthly general ledger entries, reconcile G/L accounts to subsidiary journals or worksheets and posted monthly G/L journal entries.  Posted month end sale tax entries to state sales tax worksheet; reconciled month end balance to G/L resolving any differences.  Managed the payroll function which was outsourced to ADP.  Recorded and tracked receipts and disbursements.  Reconciled bank and credit card statements.  Preparation of monthly, quarterly and annual financial statements; while working closely with external accounting firm.  Maintained and oversaw all human resource activities including annual health insurance negotiations.  Defined, developed and streamlined company's processes.  Maintained MAS90 database to assure accuracy and furnished manufacturing with reports that were praised for their accuracy, user-friendliness and timeliness.          Company Name    City  ,   State    Full Charge Bookkeeper   01/1993   to   01/1995             Education and Training      B.S  :  Business Administration Accounting    Montclair State College          Business Administration Accounting          Skills    accounting, general accounting, accruals, ADP, Ad, balance, budget, business process improvement, cash flow, closing, cost control, credit, customer service, database, debit, documentation, ERP, financial, financial statements, general ledger, human resource, insurance, Inventory, inventory levels, logistics, MAS90, Excel, Microsoft Office, Outlook, Word, negotiations, payroll, PL, processes, progress, purchasing, receiving, repairing, researching, SAGE, sales, spreadsheet, tax, year-end   ",ACCOUNTANT
"         ELECTRICAL ENGINEERING LAB TECHNICIAN           Summary    Over 10 years experience in technical support in high speed networking semiconductor, lab network administration, problem resolution, documentation and lab management. Self-driven team player with strengths in communication and developing interpersonal ralationships. Possess excellent planning, organization, time management and decision-making skills. Strategically coordinate and collaborate with cross-functional departments and individual to maximize performance in facilitating goals and attaining operational excellence.      Highlights          Ability to test, collect data, diagnose and trouble shooting skills: system, test boards, eval boards and lab networking.  Knowledge of 1G/10G Ethernet, Framers, Routers, Switches, ATM, PON, PHY, SONET, Digital Home.  Lab management: in charge of systems in lab and procurement of tools needed in lab, including maintain and organize lab networking and test bench setup.  Fimiliar with Windows and Linux OS, MS Office, LabView and others.      Proficient in multimeters, programmable DC power supplies, frequency counters, oscilloscopes, function and signal generators, logic analyzers, digital serial analyzer, network traffic generator/performance analyzer and other specialized test equipment: USTC and Thermonic.  Proficient in schematic capture and PCB layout tools such as PADS, Cadence, ORCAD, Mentor Graphic, View Logic            Experience      Company Name     August 2007   to   October 2014     Electrical Engineering Lab Technician   City  ,   State      Developed and implemented test and troubleshooting procedures for HSIO, Digital Home, Access and Transport products.  Supported products design verification, characterization, and validation.  Successfully managed lab: lab network, PCs and test stations installation.  Evaluation boards testing, troubleshooting, reworking, components purchasing, and assembly vendors interfacing.  ISO 9000 equipment calibration, laboratory procedures and ESD control administration.  Created schematic symbols, captured schematics.  Reviewed schematic, and gave recommendations.  Understood schematic and assembly drawings, Successfully built, assembled, tested, and debugged test fixtures, evaluation and reference boards.  Provided on-going support for modification and de-bugging of design hardware and software products.  Performed PCB rework down to 0402 and 0201 components.          Company Name     January 2002   to   June 2007     Electrical Engineering Lab Technician   City  ,   State      Developed and implemented and troubleshooting procedures procedures for TCP Offload Engines, SONET Framer Products.  Supported products design verification, characterization, and validation.  Successfully managed lab: lab network, PCs and test stations installation.  Evaluation boards testing, troubleshooting, reworking, components purchasing, and assembly vendors interfacing.  ISO 9000 equipment calibration, laboratory procedures and ESD control administration.  Created schematic symbols, captured schematics.  Reviewed schematic, and gave recommendations.  Understood schematic and assembly drawings, Successfully built, assembled, tested, and debugged test fixtures, evaluation and reference boards.  Provided on-going support for modification and de-bugging of design hardware and software products.  Performed PCB rework down to 0402 and 0201 components.          Company Name     April 1995   to   November 2001     Electrical Engineering Technician and PCB Layout Designer   City  ,   State      Developed and implemented and troubleshooting procedures procedures for T1/E1 Framers, Routers, Switches, Ethernet, SONET, ATM Processing Products.  Supported products design verification, characterization, and validation.  Successfully managed lab: lab network, PCs and test stations installation.  Evaluation boards testing, troubleshooting, reworking, components purchasing, and assembly vendors interfacing.  ISO 9000 equipment calibration, laboratory procedures and ESD control administration.  Created schematic symbols, captured schematics.  Reviewed schematic, and gave recommendations.  Understood schematic and assembly drawings, Successfully built, assembled, tested, and debugged test fixtures, evaluation and reference boards.  Provided on-going support for modification and de-bugging of design hardware and software products.  Performed PCB rework down to 0402 and 0201 components.          Education      Solano College      Associate Degree  :   Electronics Engineering Technology      State      Electronics Engineering Technology        Certificate in Quality Assurance Technology from De Anza College, CA.
Certificate in PCB Design from The Copper Connection, CA.              Skills    assembly, ATM, Cadence, calibration, CA, hardware, DC, de-bugging, Ethernet, Graphic, ISO 9000, LabView, layout, Linux OS, Logic, Mentor, Access, MS Office, Windows, multimeters, network, networking, ORCAD, oscilloscopes, power supplies, procurement, purchasing, Quality Assurance, Routers, schematics, signal generators, SONET, Switches, T1, test equipment, trouble shooting, troubleshooting, validation, View   ",ENGINEERING
"         BUSINESS DEVELOPMENT REPRESENTATIVE       Career Focus    Position in sales, sales management, or account executive roles      Key Skills          Customer communications     Prospecting and cold calling      Upselling and consultative selling           Account management   Delivering Value Proposition  Proven sales track record            Accomplishments      4 time Stars Trip recipient (highest percentage to quota)  Named End of Quarter Super Star (Q1 2015)  One of two members in the 200 club (200% to quota)  Member of Team of the Month (Dell)  Dell record for most calls in a day (115)  Voted most outstanding graduate in the department by faculty (Colorado State University)  Emerging Leaders Program certified  Employee of the Month (July 2017)        Experience      Business Development Representative     01/2017   to   Current      Company Name   City  ,   State      Directly supports the outside sales team  Percentage to quota last 3 quarters: 133%, 144%, 200%  Responsibilities: generating meetings with potential clients, running discovery calls, and moving deals through sales stages  Specific focus on penetrating companies with $100 million annual revenue or more  Directly reports to VP of Global Strategic Sales  Have secured 2 meetings with CEOs  Daily tasks might include: in-person meetings, conference calls, cold calling, cold emails, LinkedIn marketing, networking, data extraction, and attending trade shows         Senior Sale Representative and Team Lead     07/2013   to   01/2017      Company Name   City  ,   State      Senior Sales Rep for Dell -- 3+ years  APOS Large Institution segment  Responsible for New England, Northeast, and Southern sales territories  Percentage to quota the last nine quarters: 201%, 116%, 226%, 80%, 100%, 64%, 129%, 98%, 106%  Last quarter's quota was $2.3 million  Took on team lead duties that includes territory reviews, escalation management, sales training, new hire training, team forecasting, and high level management analytics   Closed deals exceeding $1,000,000 in margin/revenue  Regularly on calls with VPs, CIOs, and IT Directors  Work with companies such as Miami Stock Exchange, Icahn, Hershey, Waste Management, Take Two Interactive, Workday, SalesForce, Sirius XM, Samsung, Benjamin Moore  Well versed in conference calls, email sales, phone based sales, weekly forecasting, lead generation, sales reporting, weekly territory reviews, and any other sales related tasks   Helped revolutionize warranty renewals for the Dell LI segments by utilizing our Flexible Billing Program to drive higher revenue totals and margins   I have taken on an extra work load starting in January 2016 as a sales manager in training   Introduced a new categorized email system that is now being implemented on several teams   Trained teams in the Philippines on sales process tactics           Social Media Coordinator     06/2013        Company Name   City  ,   State      Social media coordinator for Country Jam 2013 in Grand Junction  In charge of the festival's social media efforts (Facebook, Instagram, Twitter)  Other tasks included setting up displays, talking to clients of Major Mortgage, photographing the musicians, and other necessary tasks backstage         Server     05/2011   to   06/2012      Company Name   City  ,   State      Went straight into server position without prior experience  Held position for over a year  Strongest quality for the job was my ability to maintain full customer satisfaction even when under pressure  Was chosen as server of the month         Education        Journalism and Technical Communication   December 2012     Colorado State University   City  ,   State       Journalism and Technical Communication  ​ Minor in  Business Management           Personal Information     I am an avid golfer, s ports fan,   music collector, DJ/producer, s  kier, f  itness enthusiast, and proud Coloradoan      ",BUSINESS-DEVELOPMENT
"         FITNESS DIRECTOR             Highlights          Skills Used:  Teamwork, Leadership, Ocean Saftey Knowledge, Customer Service/Hospitality  Basic Japanese Speaking (greetings & customs)  Diamond Jeweler / Executive Protection  Jason Park Diamond      - Honolulu, HI - July 2014 to October 2014  Responsibilities  Sales of Various Exquisite Diamonds, Rare Gemstones, Sunrise shells and Royal Hawaiian Jewelry from the  Historic Iolani Palace  Provide Personal Security during transportation of Diamonds, Gemstones and or Cash Deposits.              Accomplishments      Assisted in the Start Up and Grand Opening of Jason Park Diamond, Jeweler for the Iolani Palace in Honolulu Hawaii.  Skills Used Knowledge of Characteristics associated with Pricing Diamonds, Rare Gemstones, Sunrise shells.  Tactics and Techniques for Executive Protection and Transportation of High Value Items.  Executive Assistant to CEO / Ambassador Of Pearl Harbor Discover Hawaii Tours    - Honolulu, HI - July 2012 to April 2014 Responsibilities: Schedule business meetings , times and locations, and coordinate travel arrangements for 1-7 personel Assist with Daily Operations of company and monitor employee production and operations.  Key player in development of Waikiki Welcome Center economic tour trolley which provides transportation to and from local events while providing visual advertising for Discover Hawaii Tours.  Maintenance Manager for 108 Tour buses on islands of Hawaii, Maui, Oahu and Kaui.  Responsible for ensuring all vehicle's in company operation have proper Decals and Insurances and comply with federal and state tourism transportation regulations.  Oversee 18 Tour Drivers ensuring all maintain current TWIC, CDL, Medical and Legal clearances to allow Military Base Access Coordinated Tour Routes / Schedules for Tour Drivers on site at Pearl Harbor Assist Tourist around Pearl Harbor Act as Liason for Discover Hawaii Tours with Other Tour Companies.  Prepare Breakfast Boxes for morning tours of 150-300 people Sales Representative / Model RIX Islandwear - Honolulu, HI - February 2011 to January 2012 Responsibilities Sales of Special Brand Men's Only Aloha Shirts.  Opening and Closing Store Cashier / Trainer Inventory Accountability of shipments and Quality Control Supervisor ensuring correct products arrived free of damages.  Modeled Men's Aloha T Shirts and was featured on 12ft x 5ft poster that was posted in display window of location.  Accomplishments Doubled store location monthly earning of +-$6,500 to +-$13,400.        Experience      Fitness Director    August 2015   to   Current     Company Name   －   City  ,   State      Manage 11 Personal Training Staff ensuring facility offers highest level of safe and effective training along with offering diverse training programs.  Draft and Submit Payroll for 11 Training Department Employees Bi-weekly Conduct monthly training groups to ensure employees are following company policy and procedures.  Sell Club Memberships Sell Personal Training Accomplishments: Increased monthly revenue to $32,000 resulting in promotion to Fitness Director in first 90 days with company.  First month as Fitness Director resulted in $77,800 highest personal training sales on company record surpassing monthly goal of $45,000 by $32,800.          Manager / Safety Advisor    January 2012   to   January 2016     Company Name   －   City  ,   State      Entrusted with keys and security codes for opening and closing store.  Train New Employees on Daily Operations and review company Policies and Procedures as well as Crew Expectations during indoctrination process.  Manage Reservation Times for Surf lessons and coordinate ground demonstrations Practice and Demonstrate Water Safety techniques and maintain a current CPR qualification.  Provide Basic First Aid on daily basis for minor cuts, scrapes, punctures and severe lacerations to injuries that require professional medical attention.          Aviation Warfare Systems Operator    November 2004   to   August 2010       783 Hrs Flight Time as Tactical Helicopter Aircrewman.  Door Gunner: M240D, .50 Cal Gau 16.  Anti Submarine Warfare Systems (Acoustic / Non Acoustic.          Airborne Radar Operator / Sensor Operator       Written up for Tactical Operator of the Quarter during first deployment.Scored a 394 out of 400 on Search and Rescue Physical Evaluation of Western Operators and scored 4.0 out of 4.0 on the academic portion of the evaluation.  Awarded for being the only Operator to score that high on entire evaluation of Pacific Navy.Cover page and 4 page article in FUTURES Magazine, a military recruiting magazine distributed across the nation.  Also Featured on Today'sMilitary.comDiving with a Navy Search-and-Rescue Swimmer: http:// youtu.be/DPNfXayzvL4.          Education      High School Diploma   :   General Education  ,   2004    Camden County High School   －   City  ,   State      General Education        Willing to relocate: Anywhere      Skills    academic, Basic, Bi, Cash Deposits, closing, CPR, Customer Service, First Aid, FUTURES, http, Japanese, Leadership, Director, Navy, Communicator, page, Payroll, People Skills, Policies, promotion, Speaking, recruiting, Safety, Sales, Teamwork, training programs, transportation, Written      Additional Information      Willing to relocate: Anywhere
Authorized to work in the US for any employer  AWARDS National Defense Service Medal December 2004 Awarded for Military Service during a National Emergency or any other Periods deemed by Secretary of Defense Navy Good Conduct Award November 2008 Exemplary Behavior, Efficiency and Fidelity in Federal Military Service Global War On Terrorism Expeditionary Medal June 2009 Overseas Direct Service to the Global War on Terrorism Global War On Terrorism Service Medal June 2009 Direct Support in Service to the Global War on Terrorism Sea Service Deployment Medal June 2010 90 Consecutive Days Forward Deployed Naval Aircrewman/Aviation Search and Rescue Swimmer August 2008 Naval Aviation Systems Warfare Pin awarded after successful completion of Special Operations Pipeline. Expert Pistol Marksmanship Medal December 2004 Having Qualified Expert Score Ranking according Naval Standards with a M9 pistol. Expert Rifle Marksmanship Medal December 2004 Having Qualified Expert Score Ranking according to Naval Standards with M16 / M4 Rifles. Enlisted Aviation Warfare Pin January 2008      ",FITNESS
"         BUSINESS DEVELOPMENT & DIGITAL MEDIA MARKETING SPECIALIST         Summary    A self-starter and dynamic professional with over nine years of sales, marketing and customer service experience. Key strengths include critical thinking, creativity in developing new sales strategies, resourceful problem solving and the ability to maximize resources. Outstanding oral and written skills with demonstrated success in building relationships with co-workers, management, external partners and customers. Bilingual communication skills in: Portuguese native language) and English (business level).         Accomplishments       Awarded “The Best Therapeutic Nutritional Representative of Brazil” for contributions to  [Name of Project] .  Top Performance award for the best Therapeutic Nutritional Representative of Brazil in 2010 - Abbott Nutrition    Award for developing a marketing and distribution plan for Home Care service - Abbott Nutrition       Experience      Company Name    City  ,   State    Business Development & Digital Media Marketing Specialist   08/2014   to   Current       Responsible for selecting qualified Brazilian organizations and top executives to be featured within Business Review Brazil and Supply Chain Digital magazines.  Research up and coming companies that could benefit from international exposure, minimum of $100MM valuation.  Follow up on generated leads, qualify companies, conduct preliminary interviews, request photos and other needed media, all with the goal of quick closure to pass on to editorial team; leading to $200k in revenue in 2015.  Responsible for researching and finding own leads through internet/database/networking.  Project management of digital footprint; take responsibility and ownership for development of list generation and customer portfolio.  Have a proactive approach in developing customer portfolio in line with company requirements Undertake marketing research for project management.  Manage, maintain and update personal business social media sites.          Company Name    City      Marketing & Social Media Intern   04/2014         Developed a Retail Account Map in Google Maps Engine Pro to assist the company with retail activation and management.  The map provided better visual and information content of all the company's dealers locations within the U.S.  This included all detailed information of sales and budget of each product category, as well as all competitors' dealers locations.  Effectively used Hootsuite to follow and monitor standup paddle and surf athletes on their social media networks.  Provided important information and updates to leverage athletes' participation and provide content for social media and website marketing.  Created a master events calendar spreadsheet with all standup paddle events worldwide for the 2014 season.          Company Name    City      Sales Representative   12/2008   to   07/2013       Effectively managed the most important accounts in Minas Gerais state and the distributor network.  Identified and prospected hospital accounts to execute strategic sales initiatives that resulted in exceeding the established sales goals.  Successfully negotiated to close business with the hospital accounts, which were consistent with the sales and margin goals of the organization.  Utilized promotional materials and clinical studies to effectively communicate the clinical and scientific benefits of Abbott Nutrition products to targeted healthcare professionals.  Organized meetings and speaker programs, in order to deliver content to health care professionals in topics related to clinical nutrition, products and Abbott Nutrition expertise.  Participated in national and regional medical conventions and exhibits.  Achieved the Top Performance award for the best Therapeutic Nutritional Representative in 2010.  Received an award for developing a marketing and distribution plan for Home Care in Abbott Nutrition, resulting in a 40% increase in sales in 2 months.  The plan was then expanded throughout Brazil, in 2012.          Company Name    City      Sales Supervisor   07/2007   to   12/2008       Supervised, directed and motivated five sales representatives in order to achieve the overall corporate sales objectives.  Recruited, selected and trained sales representatives.          Education      Master of Business Administration  :  Marketing   September 2017     San Diego University for Integrative Students  ,   City  ,   State  ,   USA    Marketing        Professional Certificate in Business Management  :  Marketing   2014     Marketing        Executive Management Certificate  :  Strategic Management & Marketing   2013     UC San Diego Extension  ,   City  ,   State  ,   USA    Strategic Management & Marketing        MBA  :  Business Administration   2010     University of La Verne  ,   City  ,   State  ,   USA    Business Administration        Fundacao Getulio Vargas, Belo Horizonte, MG, Brazil     2008             GANEP, Belo Horizonte, MG, Brazil     2007             Unicentro Newton Paiva, Belo Horizonte, MG, Brazil              Skills    approach, benefits, budget, Business Management, content, database, editorial, Executive Management, Home Care, marketing research, marketing, meetings, network, networking, networks, Project management, promotional materials, speaker, quick, researching, Research, Retail, sales, scientific, spreadsheet, strategic, Supply Chain, valuation, website   ",DIGITAL-MEDIA
"         FOOD SERVER       Professional Summary     Hardworking professional with a history of exceeding expectations and delivering quantifiable results. Known for boosting company morale by fostering interdepartmental communication.       Skills     Cash handling, Professional and friendly,  Careful and active listener, Data Entry.       Education and Training     May 1982     McEachern HS   City  ,   State       High School Diploma  :   Business     Business             Community Service
Volunteer, Girl Scouts 2012-2013              Work Experience     August 2013   to   May 2015     Company Name   City  ,   State     Food Server        Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.  Clean or sterilize dishes, kitchen utensils, equipment, or facilities.  Served over 300 students daily.  Load trays with accessories such as eating utensils, napkins, or condiments.  Stock service stations with items such as ice, napkins, or straws.  Remove trays and stack dishes for return to kitchen after meals are finished.  Prepare food items, such as sandwiches, salads   Food preparation or serving techniques to ensure that proper procedures are followed.         August 2007   to   May 2011     Company Name   City  ,   State     Subsitute Pre K Teacher        Order or obtain materials needed for classes.  Provide extra assistance to students with special needs, such as non-English- speaking students or those with physical and mental disabilities.  Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.  Enforce administration policies and rules governing students.  Discuss assigned duties with classroom teachers to coordinate instructional efforts.  Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage.  Maintain computers in classrooms and laboratories and assist students with hardware and software use.         October 1985   to   February 1999     Company Name   City  ,   State     Loan Processor        Encode and cancel checks, using bank machines.  Compare previously prepared bank statements with canceled checks and reconcile discrepancies.  Match statements with batches of canceled checks by account numbers.  Load machines with statements, cancelled checks, or envelopes to prepare statements for distribution to customers or stuff envelopes by hand.  Fix minor problems, such as equipment jams, and notify repair personnel of major equipment problems.  Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.  Examine, evaluate, or process loan applications.  Evaluate financial reporting systems, accounting or collection procedures, or investment activities and make recommendations for changes to procedures, operating systems, budgets, or other financial control functions.          Certifications     Serv Safe Certification    ",CHEF
"         SUBSTITUTE TEACHER       Professional Summary    A self-motivated, results oriented, and resourceful professional focused on delivering compassionate patient experiences; accompanied by organizational, problem-solving, interpersonal, communications, and excellent customer service skills; and over 10 years in social services within the health care family and community. In addition to being an advocate for promoting happy, healthy, and balanced individuals, I am proactive, and adept at interacting effectively with the ability to multi-task effectively.       Core Qualifications          Critical thinker	Understands medical procedures  Effectively Influences others		Good written communication  Relationship and team building			Medical terminology knowledge  Cultural awareness and sensitivity 			CPR (Certified)  Maintains Strict Confidentiality	Certified CNA/HHA & Medical Assistant              Accomplishments      Received ""Award for Outstanding Performance"" as Housekeeping Manager for the cleanness Comfort Suites Inn Hotel in our region.  Received ""Awards for Deans list "" Acted as the department ""go-to"" person for challenging calls and clients.  Over ten years in volunteering in summer basketball camp and PADS homeless shelter.        Experience      Substitute Teacher     Aug 2014   to   Current      Company Name   －   City  ,   State     Filled in for absent teachers in emergency and on short and medium term assignments Followed teaching programs set by regular teachers and prepared outlines when necessary Set and corrected homework assignment and projects Fostered safe, positive and supportive learning environment Ensured good order and behavior in and out of class Respected confidentiality of information Adhered to non-discriminatory policies and guidelines.         Event Planner     Jun 2013   to   Current      Company Name   －   City  ,   State     Provide personal catering event services to Health Fairs, Senior Community Events, Hospital Events, and Health Care CEO's and Physicians Act as menu consultant for all food and beverage selections Arrange event décor Oversee room set up, food preparation, and other venue operations Act as on-site liaison between Your Way Catering and venue operations staff.         Medical Assistant/Hyperbaric Chamber Technician     Apr 2011   to   Mar 2013      Company Name   －   City  ,   State     Responsible for recording patient vitals, i.e.  temperature, pulse and respiration rates, and blood pressure as well as patient examination room prep Responsible for cleaning and dressing wounds Responsible for explaining treatment procedures to patients Accountable for collecting and preparing laboratory specimens Responsible for regulating patient's oxygen levels during hyperbaric chamber therapy Familiar with practices, standard concepts, and procedures Acquainted with performing necessary maintenance to systems; and operating and monitoring hyperbaric chamber other hyperbaric support systems Responsible for using computerized applications for scheduling and various administrative duties.         Home Health Aide     Sep 2004   to   Jul 2009      Company Name   －   City  ,   State     Assisted with resident bathing, grooming, meal prep, and medication management Responsible for recording resident's vitals, i.e.  temperature, pulse and respiration rates, and blood pressure Assisted with residence adaptability/transference to wheelchair and adaptive equipment Monitored, and reported abnormalities and/or deviations in resident's health stats Provided safe and direct personal care to residence as defined in the Home Care Aide program Fulfilled agency responsibilities by completing all required documents accurately and timely Participated in all required agency meetings Identified and reported process improvements opportunities within the home in order to enhance the quality of service provided.         Health Clerk     Aug 2001   to   Aug 2004      Company Name   －   City  ,   State     Performed various administrative duties; and assisted in student registration Responsible for record keeping, appointment setting, greetings, phones, and supply inventory Responsible for application of first aid treatment (if required) Administered medications to students with mental disorders Monitored treatments as well as compiled data, and maintained student documents Conducted vision and hearing screenings Interviewed parents for IEP meetings.         Education      Bachelor of Arts  ,   Psychology /minor Social Work   2012     GOVERNOR STATE UNIVERSITY   －   City  ,   State     Psychology /minor Social Work       Associate of Science  ,   Psychology   2004     South Suburban College   －   City  ,   State     Psychology         Skills    adaptive equipment, administrative duties, appointment setting, agency, blood pressure, CNA, consultant, CPR (Certified, first aid, Home Care, team building, meal prep, Medical terminology, medication management, meetings, bathing, policies, quality, record keeping, recording, scheduling, supply inventory, teaching, phones, therapy, vision, wounds, written communication   ",ADVOCATE
"         FINANCE MANAGER       Summary    Outgoing Sales Manager offering superb customer service proficiency and passion for exceeding sales goals. Results-oriented professional, specializing in the sale of Automobiles while providing the necessary financing packages to potential customers. Strong customer skills and the ability to handle task with accuracy and efficiency with a unique ability to relate to diverse clients and close high-dollar sales. Knowledgeable and innovative finance, sales and marketing professional whose success is based on integrity, exceptional customer service, efficiency and ambition. Results-focused management professional offering 20 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Highlights Supervision and training          Excellent communication skills Skilled negotiator          Established track record of exceptional sales Cross-functional team management          results Sound judgment          Energetic Calm under pressure          Resolution-oriented Effective Retail Sales Manager       Highlights                      Personal Information    Insurance License for the state of Louisiana. Skills Automobile Financing. Negotiating Goal Se ing Customer Service Creative Problem Solving SalesTrainer Selling Closing Developing and Implementing Processes       Skills    automobiles, charts, credit, customer satisfaction, customer service, Finance, financing, financial, focus, graphs, negotiations, profit, sales, Sales and Management, seminars, strategic, time management, employee training      Additional Information      Recently acquired Life, Accident and Health Insurance License, along with my Property and Casualty Insurance License for the state of Louisiana. Skills Automobile Financing. Negotiating Goal Se ing Customer Service Creative Problem Solving SalesTrainer Selling Closing Developing and Implementing Processes         Experience     December 2013       Company Name   City  ,   State     Finance Manager        March 2014 As the Finance manager I submi ed loan applications to banks to obtain financing for customers along with completing all the necessary bank and state documents necessary for the purchase of automobiles.  I was responsible for the sale of Warranty and maintenance products to customers that made there purchase and ownership of new and used cars worry free and cost effective while adding to my departments bo om line.  My responsibilities also consisted of creating good customer relationships designed to grow future business.  Monitored customer preferences to determine focus of sales efforts.  Trained in negotiations and time management.         November 2012       Company Name   City  ,   State     Finance Manager        December 2013 My responsibilities consisted of securing bank loans for the purchase of new and used automobiles.  Completing all necessary documents required by the lending institutions along with all state required paperwork for the purchase of automobiles.  The sales of aftermarket warranty and maintenance products that added to the bo om line of my department.  Initiated programs that standardized employee training and led to an increase in customer satisfaction.  Managed team of up to 18 professionals.         March 2010       Company Name   City  ,   State     Finance Manager        November 2012Responsibilities included securing loans for the purchase of new and used automobiles, along with completing all necessary sate and bank documents necessary for the purchase of automobiles.  I was responsible for the sale of aftermarket warranty and maintenance products to dealership customers, which generated additional income to my departments bo om line.  Educated customers on the variety of loan products and available credit options.  Managed team of 10 professionals.  Directed strategic initiatives to achieve monthly increases in income for my department.  Initiated program that standardized employee training and led to increase in customer satisfaction by 15%.         March 2009       Company Name   City  ,   State     Sales Manager        August 2012Managed team of 10 of professionals.  Directed strategic initiatives to achieve dealership sales objectives Increased profits by developing, initiating, and implementing training designed to grow and develop a knowledgeable and competent sales team.  Initiated programs that standardized employee training and led to an increase in customer satisfaction and increased sales performance.  Hired and trained all sales staff for new store location.  Monitored customer preferences to determine focus of sales efforts.  Maintained friendly and professional customer interactions.         March 2003       Company Name   City  ,   State     Business Manager        March 2009My responsibilities consisted of submi ing loan applications to lending institutions to secure financing for the purchase of new and used automobiles.  The sale of aftermarket warranties and maintenance products to dealership customers.  Generate additional profit from securing financing for customers and from the sale of aftermarket products to dealership customers.  Created and directed sales team training and development programs.  Maintained friendly and professional customer interactions.  Received superior customer service satisfaction scores for 12 consecutive quarters.  Created charts and graphs to illustrate daily, monthly and annual financial reports.  Developed promotional programs to optimize revenue levels.          Education     1 1977     Southern University          Baton Rouge     State  ,   USA     Bachelor of Arts  :   Music    Music            Bachelor of Arts degree  :   Music    Music Completed Dale Carnegie Sales and Management Training. A ended numerous self funded training seminars to aid in my career development.     ",FINANCE
"         3D DESIGNER/ GRAPHIC DESIGNER         Summary    I am seeking a position where my experience can used to make a positive contribution.      Skills          Photoshop  InDesign  After Effects  Maya  Illustrator  Z brush  /XP Professional/ Vista/ Windows  Mac  Microsoft Word  Windows NT/95/98   OS      Sketch up  Daz 3D  Dreamweaver  PowerPoint  Analog Integrated Circuits  Cinema 4D  Excel  HTML  XML            Experience      3D Designer/ Graphic Designer        Company Name          meeting clients or account managers to discuss the business objectives and requirements of the job;.  estimating the time required to complete the work and providing quotes for clients;.  developing design briefs that suit the client's purpose;.  thinking creatively to produce new ideas and concepts and developing interactive design;.  using innovation to redefine a design brief within the constraints of cost and time;.  presenting finalized ideas and concepts to clients or account managers;.  working with a range of media, including computer-aided design (CAD) and keeping up to date with emerging technologies;.  proofreading to produce accurate and high-quality work;.  demonstrating illustrative skills with rough sketches and working on layouts ready for print;.  commissioning illustrators and photographers;.  working as part of a team with printers, copywriters, photographers, stylists, illustrators, other designers, account executives, web developers and marketing specialists.          Receiving Manager Assistant Manager  ,   01/2014   to   01/2017      Overseeing incoming and outgoing shipping activities to ensure accuracy, completeness and conditions of shipments.  Determining work procedures, preparing work schedules and expediting workflow.  Determining shipping priorities, work assignments and shipping methods required to meet shipping and receiving schedules.  Arranging transportation that optimizes service and cost.  Inspecting incoming materials and notifying appropriate staff of potential quality issues.  Inspecting loading operations to ensure compliance with specifications.  Directing movement of shipments to appropriate work areas.  Ensuring shipping area is organized and clean at all times and meets all compliance factors.  Ensuring that all employees are in compliance with all applicable health and safety regulations and other company-related policies and procedures.  Investigating and solving customer problems and issues.  Compiling and maintaining applicable metrics as required.  Managing the operational budget.  Training, developing and performance-monitoring activities.  Adept at maintaining and organizing adequate shipping supplies to ensure smooth warehouse operations.  Documented success in ensuring that products that need to shipped are properly labeled so that they can be delegated to the correct courier.  Proven ability to maintain reverse-distribution processes and provide assistance in labeling and packaging.  Demonstrated expertise in preparing shipping cartons according to the type and size of shipment.  Deep insight into following verification procedures to ensure authenticity of received shipments.  Track record of carefully inspecting incoming shipments for damages or discrepancies in quantities and documenting and reporting inconsistencies.  Adept at sorting, counting, packaging, labeling, unpacking and logging inventory of shipped and received items.  Special talent for tracing lost shipments and clients' claims of lost shipments by initiating proof of delivery documents and performing itinerary follow up.  Highly experienced in operating dollies, pallet jacks and forklifts to load and unload supplies.  Hire and train new employees and ensure that they are comfortable in the use and maintenance of equipment such as forklifts and pallet jacks.  Assist in preparing documents to be sent with each shipment and ensure that incoming deliveries are complete, along with associated paperwork.  Maintain both shipping and receiving logs.  Proficient in requisitioning merchandise from suppliers and ensuring that appropriate storage space is managed for incoming deliveries.  Took responsibility of keeping store clean and uncluttered by managing team of sweepers and cleaners.  Received, checked and shelved all merchandise products.  Direct work of staff on sales floor.  Assisted manager in placing purchase orders and managing inventory.  Provide staff training and assign specific duties.  Recorded information into registers manually and in computerized systems.  Maintain store equipment in good working order.  Completed daily registering and store open/close functions.  Performed accurate operations of cash registers.  Took responsibly of company bank deposits as required by the store manager.  Computer literate: knowledge and experience of using MS Office, several databases & email management soft wares.  Provide support to store operations.  Able to responsibly take care of merchandise and shelving products according to company policies.  Direct work of staff on sales floor.          Assistant Manager          Maintain daily record of all transactions and generate reports for store manager.  Write order supply requests to replenish merchandise.  Train staff to deliver outstanding customer service.  Motivate sales employees to improve morale, performance, and store revenue.  Reward top performance with visible recognition and specific perks like preferred scheduling.  Analyze marketing information and translated it into strategic plans for customer growth.  Direct sales floor activities ensuring excellence in customer service and resolving store level problems.  Establish sales goals manage budgets devise sales forecasts consistently maximizing sales and profits.  Oversee personnel management interviewing hiring training mentoring/coaching and evaluating.  Manage merchandise selection window displays and stocking working directly with vendors.  Work with corporate management developing local marketing and advertising strategies.  Key contact with suppliers / vendors securing key business agreements.  Maintained price accuracy of goods and ensured adequate stock levels.          Education and Training      Bachelors  :  Arts  ,  2009    SCHOOL NAME, Queens College   －   City        Arts       Advanced Illustration Coursework
      Art Design Coursework
      Cartooning and Animation Coursework
      Course in Digital Arts
      Color Theory and Perspective        Skills    3D, 3-D Design, 4D, After Effects, Dreamweaver, Photoshop, advertising, Animation, Arts, Art, budgets, budget, CAD, Cartooning, cash registers, coaching, Color, Computer Networks, Computer literate, client, clients, customer service, databases, delivery, Direct sales, Directing, dollies, email, staff training, estimating, XML, forklifts, Graphic Design, hiring, HTML, Illustration, Illustrator, InDesign, innovation, Inspecting, interactive design, inventory, logging, Mac OS, Managing, marketing, materials, Maya, mentoring, Excel, MS Office, PowerPoint, Windows, window, 95/98, Windows NT, Microsoft Word, organizing, packaging, personnel management, Photography, policies, presenting, printers, processes, programming, proofreading, quality, receiving, reporting, safety, sales, scheduling, shipping, sorting, store manager, strategic plans, transportation, Typography, type, Vista, workflow   ",DESIGNER
"         BUSINESS DEVELOPMENT MANAGER       Professional Summary    High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff
members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize
customer dissatisfaction and increase customer loyalty. Core Qualifications Operations management          Complex problem solving Staff training          Team building Supervision and training          Costumer service Skilled negotiator          Advertising Computer-savvy          Social media marketing Event planning          Purchasing Top sales performer          Microsoft Outlook Microsoft Excel          Microsoft PowerPoint Microsoft Office          Microsoft Word        Work Experience     08/2015       Business Development Manager    Company Name   －   City  ,   State      Cold and warm called 75 new and existing accounts per day.  Generated new accounts by implementing effective networking and content marketing strategies.  Identified strategic partnerships and gathered market information to gain a competitive advantage.  Contacted new and existing customers to discuss how specific products could meet their needs.  Answered customer questions regarding products, prices and availability.  Identified issues with existing marketing material to drive process improvements.  Generated new sales opportunities through direct and telephone selling and emails.         03/2015   to   08/2015     Event manager    Company Name   －   City  ,   State      Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.  Managed payroll and time and attendance systems.  Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.  Collaborated with advertising and promotion managers to promote products and services.  Prepared detailed marketing forecasts on a daily, weekly and quarterly basis.  Worked effectively in a heavily cross-functional, fast paced environment.         06/2014   to   03/2015     Customer Service Call Center manager    Company Name   －   City  ,   State      Successfully managed the activities of 12-18 team members in multiple locations.  Created training manuals targeted at resolving even the most difficult customer issues.  Monitored the daily activities of 2 customer support teams.  Improved service quality and increased sales by developing a strong knowledge of company's products and services.  Addressed negative customer feedback immediately.  Effectively communicated with team members to maintain clearly defined expectations.  Resolved customer questions, issues and complaints.         04/2014   to   06/2014     Costumer service representative / Call Center    Company Name   －   City  ,   State      Collected customer feedback and made process changes to exceed customer satisfaction goals.  Provided accurate and appropriate information in response to customer inquiries.  Demonstrated mastery of customer service call script within specified timeframes.  Addressed customer service inquiries in a timely and accurate fashion.  Built customer loyalty by placing follow-up calls for customers who reported product issues.  Properly directed inbound calls in phone queues to improve call flow.          Education and Training     2012     High School Diploma      Mesa High School   －   City  ,   State  ,   United States    4.0 Finished top in my class.        Skills    advertising, competitive, content, contracts, customer satisfaction, customer service, customer support, fashion, fast, functional, marketing strategies, marketing, market, marketing material, networking, payroll, progress, promotion, quality, selling, sales, script, strategic, telephone, phone, training manuals   ",BUSINESS-DEVELOPMENT
"         CUSTOMER SERVICE REP       Career Focus    To find a long term career that is enjoyable and a great place to work. Being able to support a family is a big plus as well!      Core Qualifications            Operations management            Natural leader   Proficiency in management and          Weapons training   aircraft safety            Proficient communicator   Quick learner            Motivated   Computer proficient            Background checks   Microsoft Office            Strong analytical skills   File/records maintenance            Excellent problem solving skills   Reports generation and analysis            Change management Financial records and processing            First Aid training (2014) Training and development            AED training (2014)   Superior customer service      Diagnosis and repair      Mathematical aptitude  Preventative maintenance  Employee relations specialist  Service solutions expert  Dedicated to process improvement  Conflict resolution proficiency  Devoted to data integrity  Negotiation competency  Troubleshooting skills  Telecommunications knowledge  Proficient in customer account software  Multi-channel contact center software  Customer Relationship Management software (CRM)  Adept in automated attendant systems            Education and Training           2014     Aviation Warfare Operator-A1 A School   -   City  ,   State  ,   US   Select One, On The job training for Electronic Warfare Operator 8 moth school dedicated to familiarize the student with the Boeing 737 platform. learned in-flight emergency procedures, crew resource management skills, system operations, preformed basic aircraft maintenance.
Acoustic/ Radar signal interpretation       High School Diploma     2012     Naval Aircrew Candidate School   -   City  ,   State  ,   US   4 week school to make sure we are qualified to fly. Aviation Physiology, Combat First aid,
Aviation mis-hap survival skills, familiarization with all aircrew fixed and rotary wing
aircraft, crew resource management skills       Moon Valley High School   -   City  ,   State  ,   US          Accomplishments     Received Global War on Terrorism Service Medal.   Maintained 100% accountability of a large aircraft equipment and tools worth over $1million on a daily basis.   Promoted twice at Discount Tire in less then a year. Highest scoring student in the training program at Progessive Leasing. I hold the best QA grades out of all in my hire group.         Work Experience      Customer Service Rep     Jul 2015   to   Current      Company Name   -   City  ,   State    Collected customer feedback and made process changes to exceed customer satisfaction goals.   Made reasonable procedure exceptions to accommodate unusual customer requests.   Provided accurate and appropriate information in response to customer inquiries.   Demonstrated mastery of customer service call script within specified timeframes.   Addressed customer service inquiries in a timely and accurate fashion.   Maintained up-to-date records at all times.   Developed effective relationships with all call center departments through clear communication.   Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.   Built customer loyalty by placing follow-up calls for customers who reported product issues.   Formulated and enforced Service Center policies, procedures and quality assurance measures.   Properly directed inbound calls in phone queues to improve call flow.         Aprentice Tech     Jun 2014   to   May 2015      Company Name   -   City  ,   State    Followed checklists to verify that all important parts were examined.   Examined vehicles to determine the extent of damage or malfunctions.   Communicated with customers regarding vehicle issues and potential repairs.   Operated pneumatic tools and air compressors.   Removed and replaced tires, Wheels and Lugs. Contributed to repeat and referral business by using strong customer service and problem solving skills.    Organized work records and filed reports.   Ordered accurate amounts of parts and supplies to maintain necessary inventory.   Guided mechanics with decisions concerning repair and replacement of parts.         Aviation Warfare Operator Electronic Operator     Jun 2012   to   Jun 2014      Company Name         Coordinated all department functions for team of 250 employees.  Verified and logged in deadlines for responding to daily inquiries.  Coordinated with airport vendors regarding fueling and catering logistics.  Operated full cabin management systems, including the APY-10 Radar, ELetronic Support Measure, Radios, Integrated Friend or Foe Interrogator.  Enforced safety and security measures and protected sensitive zones by any mean necessary.  Updated the flight crew and briefed fellow staff on changes in preflight briefs.Successfully completed Crew Resource Management develop professional skills.  Verified that information in the computer system was up-to-date and accurate.  Prepared equipment for all operations.Verified that all required information was readily available and displayed correctly.Tacked maintenance actions and completed records.Troubleshot manufacturing and inspection test equipment on electronic parts of aircraft.  Quickly replaced faulty parts and unit wiring and retested systems.  Coordinated port visits and fleet operations domestically and abroad.  Defused hostile situations with superior negotiation techniques.  Logged and filed classified documents.  Determined elevation and grid azimuths with maps and map overlays.  Effective decision-maker in high-pressure environments.  Prepared operation plans and orders to support security of resources and installations.  Maintained complete accountability during redeployment of all sensitive items and communication equipment.  Completed multiple fire prevention safety training.  Directed supporting fire to suppress enemy fire and allow troops to maneuver the area.  Coordinated operations with armor, artillery and air support units.         Skills    analytical skills, Basic, Change management, CHI, Financial, First Aid, inspection, interpretation, logistics, MA, management skills, Microsoft Office, Radar, Weapons, Natural, negotiation, communicator, Operations management, Physiology, problem solving skills, Quick learner, safety, test equipment, wiring  Cash handling   Able to lift 50-100 pounds  Careful and active listener   Strong public speaker        ",AVIATION
"         PUBLIC RELATIONS SPECIALIST           Summary     Dedicated Communication Specialist with extensive experience in media relations and special event planning. Areas of expertise include writing for many audiences, public policy analysis and managing multiple priorities.        Highlights         Superb writer and editor  Trained in media relations and crisis communication  Print and electronic media  Deadline-driven  Exceptional problem solver  Compelling public speaker  Exceptional writing skills  Event planning  SEO knowledge  Microsoft Office Suite  WordPress  Adobe Photoshop  Quark XPress   InDesign  Final Cut Pro       Skilled multi-tasker  Focused and driven  Dedicated team player  Positive attitudeExcellent communicator   Firm grasp of Associated Press Stylebook  Social media communication (ie: Facebook, Twitter, LinkedIn, Ello, Women.com, Instagram, tsu, MySpace, Google+)            Accomplishments     Communicated with the public, elected officials, media and employees.  Ran communications and public relations efforts on hundreds of projects with minimal budgets.  Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging.       Experience      Public Relations Specialist    March 2012   to   January 2014     Company Name   －   City  ,   State      Created position - took over duties from PR agency  Promoted the plan to media, Health Plan members and the public  Updated and monitored social media communication and website  Wrote and implemented yearly Public Relations and Social Media plans  Arranged sponsorships of area events, promotion and event planning  Coordinated and implemented community relations programs and charitable events   Tracked negative communication about the organization on websites and blogs and developed strategies for addressing it.   Devised optimal communications strategies to reach target audiences.  Planned and publicized events, including negotiating vendor contracts.  Developed and implemented communication strategies and information programs.         Communication Officer    January 2005   to   August 2010     Company Name   －   City  ,   State      Hired into newly-created position to develop PR function  Communicated with the public, elected officials, media and employees  Wrote and distributed all press releases, speeches, newsletters and collateral material  Planned and executed press conferences  Trained executive staff on media relations. Prepared and briefed officials and staff prior to media interviews.  Created and maintained Facebook and Twitter presence  Analyzed public policy issues  Wrote letters on commissioners' behalf to governor, federal, and state agencies  Developed multi-media events, later uploaded video to website  Assisted with planning and executing community meetings  Created and implemented yearly Communication Plan  Managed crisis communications, securing [Number] media articles and editorials in support of the company.  Edited and revised all marketing content to guarantee the highest quality of writing.  Established effective working relationships with clients, government officials and media representatives.  Wrote and edited company whitepapers, emails, newsletters and web content.  Developed a brand identity, including a distinctive graphic style and tone, for all company communications.  Wrote [Number] press releases and media advisories per week.  Tracked negative communication about the organization on websites and blogs and developed strategies for addressing it.  Devised optimal communications strategies to reach target audiences.  Planned and publicized events, including negotiating vendor contracts and designing promotional materials.          Marketing/Comm    December 1998   to   October 2004     Company Name   －   City  ,   State      Took over newly-created position from Public Relations agency  Wrote and distributed all press releases, and responded to calls from media, including CNN and Associated Press  Managed all marketing and communication for the hospital and its clinics, including design and placement of advertising, plus media and public communication  Trained administrative and line staff in media relations, prepped and briefed staff members prior to media interviews  Designed and wrote newsletters, brochures, direct mail pieces and other collateral materials  Wrote and developed internal communication to staff, including unionized staff  Coordinated the hospital's website  Provided strategic and marketing advice to Senior Leadership team, board and physicians  Created and executed yearly Marketing Plan, Communication Plan and departmental budget  Planned and executed hospital open houses and educational events  Managed Marketing/Communication staff and volunteers as needed   Managed crisis communications, securing [Number] media articles and editorials in support of the company.  Edited and revised all marketing content to guarantee the highest quality of writing.  Managed company's formal employee communications system to distribute company news and critical information.  Wrote newsletter marketing copy and presentation materials for special projects.  Established effective working relationships with clients, government officials and media representatives.  Wrote and edited company whitepapers, emails, newsletters and web content.  Developed a brand identity, including a distinctive graphic style and tone, for all company communications.  Wrote 3-10 press releases and media advisories per week.  Devised optimal communications strategies to reach target audiences.  Evaluated advertising and promotion programs for compatibility with public relations efforts.  Edited and distributed press releases and pitches to local and national media outlets, securing positive coverage in multiple publications.  Wrote and designed effective sales communications collateral.  Planned and publicized events, including negotiating vendor contracts and designing promotional materials.  Wrote, designed and edited newsletters, flyers, web content and CEO presentations.  Managed internal communications, including production and management of print and electronic newsletters.            Reporter/Editor    December 1992   to   May 1998     Company Name   －   City  ,   State      Researched and wrote news stories and editorials  Copy edited other reporters' stories for grammar, spelling and accuracy  Worked with Associated Press to provide them with photos and/or news stories  Designed and laid out daily pages, including the editorial page  Photographed various events, from news to sports and edited photos  Responsible for managing the newsroom and other reporters in the editor's absence  Wrote factually correct, concise and engaging news stories within tight deadlines.  Gathered and verified factual information regarding stories through interviews, observation and research.  Introduced fresh and new angles on previously-reported material to update and inform readers.  Networked with various industry leaders and experts to gather multiple perspectives on issues.  Captured visual content and edited general assignment stories for print  Covered breaking news such as murder trials and fatal auto crashes.  Simplified topics such as healthcare, energy, government and technology through clear, concise and compelling writing.  Wrote 3-7 news stories per day for print.  Reported and penned front-page breaking news stories and provided real time updates online.          Education      Master of Communication and Leadership   :   Communication and Leadership Studies  ,   2015    Gonzaga University   －   City  ,   State  ,   USA     Expected completion: fall, 2015  Will complete Certificate in International Media summer, 2015  Built cross-cultural competence through study abroad opportunities  Problem-solving skills, analytical ability and adaptability          Bachelor of Science   :   Communication  ,   1992    Oregon State University   －   City  ,   State  ,   USA     Bachelor of Science Degree; Communication         Presentations     Planned and executed multiple press conferences.  Planned, wrote and created first-ever State of the County Address, a multi-media presentation for an audience of 300, as well as three subsequent addresses.   Created yearly Power Point presentation which the CEO presented at Chamber of Commerce meetings.  Wrote speeches for CEOs and commissioners to present at ribbon cuttings and other community events.       Skills     Public Relations, Media Relations, PR, Advertising,  Marketing, Budget, Direct Mail, Marketing Plan, Public Policy,  Community Relations, Event Planning, Adobe Photoshop, Content Management Systems, InDesign,  Microsoft Office, Ms Office, Operations, Photoshop, Quark XPress, Training, Video Production    ",PUBLIC-RELATIONS
"         WEB DEVELOPMENT COORDINATOR         Highlights        Adobe Photoshop, Acrobat, Dreamweaver
*Content Management Systems (CMS)
*MS Office (Word, Excel, PowerPoint, Outlook)
*Quark Xpress, Interactive Designer            Accomplishments      National conference presenter, Health Care Internet Conference: Leading the Digital Transformation, Nov.  2014 National conference presenter, Health Care Marketing and Physician Strategies Summit, May 2014 Interactive Media Awards (IMA) Best in Class Award for CentraCare web site, 2013 Graduate, St.  Cloud Area Chamber of Commerce Leadership Development Program, 2007 Producer credit for 1999 Telly Award-winning and Aegis Award-winning video project, ""Renae's Story"" Writer/creative director/producer credits for four Healthcare Marketing Report Advertising Awards (national competition), 1999-2000 Writer/producer credits for six Lake Superior Ad Club (American Advertising Federation) Citations of Excellence, 1995-97.        Experience     01/2012   to   Current     Web Development Coordinator    Company Name   －   City  ,   State      Direct the strategic development of CentraCare Health web properties Consistently deliver a rewarding user experience (UX) with web-based content, services and features Develop social media strategies and manage content assets on social platforms Actively monitor, evaluate and report on web analytics; assess successful measures and implement changes Collaborate with executives, leadership and staff to achieve best in class digital content and services Spearhead efforts to launch a consumer-focused, health and wellness blog Implement new online features to promote physicians and medical staff Create educational materials and conduct software training for staff Manage, inspire and motivate web department staff on ongoing enhancements to our digital footprint.         01/2000   to   01/2012     Web Marketing Specialist    Company Name   －   City  ,   State      Directed and implemented health system web initiatives Built and maintained close relationships with health system leaders/stakeholders on web-related projects Evaluated and recommended content and features for health system web site Measured and increased web site traffic Successfully managed development and guided the launch of key consumer-focused web features, including online appointment requests, prescription refills and bill payment Acted on executive leadership's goal to be transparent with our quality and pricing data, and became the first in Minnesota to publish this data on our web site.         01/1997   to   01/2000     Marketing Specialist    Company Name   －   City  ,   State      Developed, implemented and evaluated integrated marketing and advertising strategies for the hospital and key departments/product lines.  Managed and directed marketing efforts, special events, educational programs and other promotional activities.         01/1996   to   01/1997     Special Events & Promotions Coordinator    Company Name   －   City  ,   State      Developed and coordinated special events and promotions for agency clients.  Prepared marketing proposals and budgets.  Managed and coordinated creative department projects and production efforts.         01/1994   to   01/1996     Associate Creative Director    Company Name   －   City  ,   State      Developed targeted marketing strategies and creative direction for agency clients.  Managed and coordinated production efforts.  Provided award-winning copywriting for ad campaigns, articles, promotional brochures, newsletters and targeted campaign materials for agency clients.         01/1993       Sales Consultant    Company Name   －   City  ,   State      Promoted, sold and increased market share of national product lines distributed by the company.  Coordinated educational and trade show events.  Served as a liaison between product manufacturers and customers.          Education     1997     Master of Arts degree  :   Communicating Arts mass communications    University of Wisconsin-Superior   －     State      GPA:   GPA: 3.9    Communicating Arts mass communications GPA: 3.9       1992     Bachelor of Science  :   Mass Communications broadcast and international studies    Bemidji State University   －   City  ,   State      GPA:   Dean's list, NCAA Division III hockey cheerleader GPA: 3.4    Mass Communications broadcast and international studies Dean's list, NCAA Division III hockey cheerleader GPA: 3.4        Professional Affiliations    Talented digital content manager with more than 20 years of experience and success across the marketing and communications discipline. Highly skilled in web content development, SEO, web analytics, emerging media and digital marketing, as well as traditional marketing and communications strategies. Proven leader in connecting key audiences to desired products, services and information. Keen understanding of health care industry operations and practices.      Skills    Acrobat, Dreamweaver, Adobe Photoshop, ad, advertising, Agile, agency, brochures, Budget management, budgets, CMS, content, Content Management, copywriting, creative direction, clients, data analysis, Detail-oriented, E-business, educational materials, educational programs, e-mail, special events, features, UX, Leadership, marketing strategies, marketing, market, materials, Media planning, Excel, MS Office, Outlook, PowerPoint, Word, negotiator, newsletters, prescription refills, pricing, project management, proposals, purchasing, quality, Quark Xpress, Research, software training, Strategic development, Vendor relations, web site, articles   ",PUBLIC-RELATIONS
"         CONSTRUCTION INSPECTOR           Professional Summary    Result-Driven Certified Construction Manager in Training with over 2 years of significant and progressive experience in construction industry. Proven track record in ensuring project deliverables are brought to market in a timely manner.
*Strong team leader with proven managerial experience and skills cross functional terms including Subcontractors, Vendors and Suppliers.
*Effective problem solver and decision making skills, exceptional commitment to quality and customer satisfaction. Excellent presentation/ Communication, negotiation and persuasion skills.      Core Qualifications          Primavera P6  Digitizer  Site safety/OSHA compliance  Microsoft Project  Plan Swift 9  QA/QC/Field Engineering  AutoCAD  Revit (BIM)  Micro station V8i  Microsoft office  Report Writing  Interpersonal/Communication              Experience      Construction Inspector    November 2015   to   Current     Company Name   －   City  ,   State      Provided quality assurance services by performing on-site inspections of material and workmanship as well as performed material testing in accordance to the American Society for Testing and Material (ASTM) manuals for reinforcing bars as well as concrete.  Performed inspections on epoxy Anchor/Dowels and concrete field technician duties (Slump test, Temperature, Air content and Concrete sampling).  Tested and inspected construction material, placement and foundation work.  Performed reinforcing steel inspections to ensure rebar meets requirements of approved drawings.  Performed in-place density tests on various types of soil to determine compaction and moisture content.  Established onsite solutions to unforeseen issues found in the field.  Performed proctor, sieve and compressive strength tests with senior technician in laboratory.  Performed timely inspections reports to engineers and project manager to ensure work meets requirements set by the proper design authority for each specific project.          Project Engineer    May 2015   to   October 2015     Company Name   －   City  ,   State      Processed, tracked, and distributed submittals and RFIs.  Managed document control process, including change order, subcontractor billings, field production tracking, purchasing, and contract administration.  Coordinated project close-out documentation, including deficiency, warranties, maintenance and final payments.  Assisted with documentation of accidents, safety violations, unsafe conditions and activities.  Conducted quality control inspections of completed work.  Processed vendor invoices, reconciled all monthly subcontractor progress billings, and managed jobsite office.  Performed quantity take-offs derived from a thorough understanding of plans and specifications using Digitizer.  Negotiated and tracked subcontractor contracts, agreements, change orders and insurance.  Prepared project schedule in primavera at determined intervals to ensure jobs are being completed on time.  Monitored project progress and performed variance analysis in comparison with baseline schedule.  Produced significant cost savings, potential cost avoidance, and preventive problem solving through numerous cost saving ideas, suggestions and recommendations.  Ensured equipment and material were in accordance with contract drawings and specifications by monitoring and coordinating construction activities.  Ensured site safety through comprehensive review of subcontractor safety program.  Facilitated communication between the owner and contractor to ensure construction projects were completed on time and within budget.          Traffic Engineer    January 2013   to   April 2013     Company Name   －   City        As a traffic engineer was involved in collection and appraisal of data reports, surveys and investigations, conducting various traffic survey analysis and report making.  The main objective of this study is to check the feasibility of Outer Ring Road (ORR) from Shamirpet to Keesara and come up with investment proposal based on future travel demands that would attempt to improve the traffic scenario in the city of Hyderabad.  The study include current traffic and transport situation, projecting likely growth in next 20 years and recommendation with regard to new roads and flyovers.  Conducted traffic studies, classified traffic volume count, intersection volume count, willingness-to-pay, origin-destination and axle load surveys.  Analyzed traffic volume count data, average daily traffic (ADT), Annual Average daily traffic (AADT), O-D matrix, growth rate, traffic demand for normal, diverted and generated traffic projection and calculation of vehicle damage factor (VDF) and equivalent single axle load (ESAL).  Prepared reports, documents and drawings for related features and finalized the location of road and flyovers based on the reports gathered.          Project Engineer    February 2012   to   October 2012     Company Name   －   City        Oversaw million dollar residential construction project in collaboration with architects, engineers, subcontractors, owners, consultants, and municipalities.  Supervised contractors and project timelines, budgets and quality control.  Administered construction documentation.  Procured and tracked materials, facilitated punch list completion and ensured accuracy and on-time delivery.  Lead a team as an engineer responsible for project planning, estimation, contract management and material procurement.  Created the Baseline Schedule and studied acceptable free float and total float for each phase.  Evaluated the critical paths in the project schedules and evaluated alternative schedule options to identify optimum project strategies or resolve problems before or during execution.  Performed resourceloading and levelling, logic diagrams analysis, critical path looking two weeks ahead, and overall network analysis for senior management decision making.  Proposed cost-effective methods, balanced schedules and improved performance through strategic workforce management.  Assisted project manager with on-site visits and meetings with sub-contractors.  Inspected project sites to monitor progress and ensure conformance to design specifications and safety standards'.  Achieved project deadline by managing/scheduling/leading subcontractors.          Accomplishments      Certifications:.        Education      Master of Science   :   Construction Engineering and Management  ,   May 2016    The University of Texas   －   City  ,     USA    GPA:   GPA: 3.54/4.0    Construction Engineering and Management GPA: 3.54/4.0        Bachelor of Technology   :   Civil Engineering  ,   May 2013    Jawaharlal Nehru Technological University      India    Civil Engineering          Certifications    Construction Manager In Training(CMIT)
License: 184492
*OSHA 10-Hour 
*OSHA 30-Hour      Skills    AutoCAD, billings, budgets, budget, Interpersonal/Communication, Construction Manager, content, contract management, contract administration, contracts, decision making, delivery, documentation, engineer, senior management, features, insurance, logic, managing, materials, meetings, Microsoft office, office, Microsoft Project, Micro station, network analysis, next, Primavera, problem solving, material procurement, progress, project planning, proposal, purchasing, quality assurance, QA, quality control, Report Writing, Revit, safety, scheduling, strategic, surveys, Swift 9, technician, variance analysis   ",CONSTRUCTION
"         CONSTRUCTION       Summary    The purpose of submitting my resume to your company is to obtain a position with the opportunity to utilize my training and skills in the technician industry. I am experienced in warehouse and technician field -wiring 508 A UL soft starters, hard starters while assuring a high level of excellent customer service and satisfaction with maximum productivity; and maintaining a clean and safe warehouse. Also with security experience with skills in Microsoft Office Applications including Word, Excel, CCTV and PowerPoint; I am also competent in customer service satisfaction for installing direct TV and having the ability to gain knowledge of certain products and being able to sell them to the public. I have solid leadership and communication skills. I am also a positive person willing to take on different tasks and eager to learn. These skills are exemplified in my previous employment with Sprecher + Schuh. As a Wire-man and a Warehouse worker my duties ranged from being able to sale products to answering inquires or repair and wiring enclosures.
By applying for this position will allow me to expand professionally and develop and learn new skills. I am a team player-I enjoy being a positive outlet for my fellow co-workers and contributed to the success of others.
I would like to thank you all, for your time and consideration. Enclosed is a copy of my resume containing my contact information and my work history. Thanks to all again.
Sincerely,
Edgardo M. Dubose To secure a position that will utilize my training and skills in the manufacturing  industry to contribute to the success of the organization. Managing employees and projects
· Competent in Microsoft Applications-Word, Excel, PowerPoint
· Maintain solid communication skills-oral and written
· Ability t remain focus and productive daily while managing repetitive tasks
· Knowledge of chemical labeling and mixing
· Quality control 
· Manufacturing work place
· Operating sit-down Forklift      Highlights          Immaculate Customer Service   Driver Safety Test Certificate  Certified to work with Autistic Individuals  Security Certification- Levels 1, 2, 3  Forklift and Pallet Jack Certificate  Ebiz, Management, professional  Team lead training  Hvac, Emergency  Life crisis building evacuation skills  Chemicals Understanding and reaction                Experience     01/2014   to   01/2015     Construction    Company Name   －   City  ,   State      Construction of houses.  Subcontract with Aslide.  Applying Sofit, Siding.  Use of saw, hammer, drill, tape measure etc.  Covers up wood on home exterior.         01/2014   to   01/2014     Wire-man Assembler    Company Name   －   City  ,   State      Assemble Chromatograph.  Build product from scratch.  Inspect all products before use.  Apply circuit board.  Soldering.  Wire.  Inspect for shipping.  Used power tools.         01/2011   to   01/2013     Wire-man    Company Name   －   City  ,   State      Read electronic circuits schematics.  Circuit board and soldering.  Wire.  Multi-task using voltage reading for assembly production.  Use of power tools and understand the basic of mechanics with tools.  Install and repair electric wire.  Build soft starters, hard starters.  Drill and Tap.  Assemble Enclosure.         01/2011   to   01/2012     Security Guard    Company Name   －   City  ,   State      Front desk answer phones supplying customer service.  HVAC systems, elevators.  Security cameras.  Patrol building secure.         01/2010   to   01/2012     Technician    Company Name   －   City  ,   State      Consult helping customers plan for direct TV.  Multi-tasking building satellites while installing,.  Assigning membership and handling account information.  Install wire outlets, cut wire, ground wire, check for output of wire.  Use of power tools drills, saws etc.  Birddogs used to find signals.         01/2009   to   01/2009     Supervisor    Company Name   －   City  ,   State      Provided excellent customer service and satisfaction.  Fielded phone calls and emails.  Managed inventory.  Maintained building equipment.  Supervised employees.  Track incoming and outgoing packages.  Assemble appliances and furniture.         01/2004   to   01/2008     Sales Representative/Care Provider    Company Name   －   City  ,   State      Sale Representative for incoming patients.  Scheduled appointments for potential clients to visit the site.  Answered inquires about the benefits and services of the site.  Provided potential clients with different services and packages.  Responded and directed all complex incoming calls.  Maintain a daily log of appointments.  Maintain clean, working and livable environment for patients.  Resolved customer service inquires regarding: Billing and payments schedules and Benefits.  Authorization for treatments and medicine.          Education            Fire Science    BAKERSFIELD COLLEGE   －   City  ,   State      Fire Science            HOUSTON COMMUNITY COLLEGE   －   City  ,   State              Skills    basic, Benefits, Billing, clients, excellent customer service, customer service, Forklift, hammer, HVAC, Inspect, inventory, Team lead, Multi-tasking, Pallet Jack, cameras, power tools, reading, Read, Safety, schematics, shipping, Soldering, tape measure, answer phones, phone, TV   ",CONSTRUCTION
"         VETERINARY ASSISTANT       Summary    To obtain a job within my chosen field that will challenge me and allow me to
use my education, skills and past experiences in a way that is mutually
beneficial to both myself and my employer for future growth and advancement.      Skills          Patient assessment  Blood draws  Fecal sample analysis  Instrument packing  Surgical set-up and assisting  Anesthetic nursing  Blood smears  Swine teeth clipping  Swine tail docking  Radiology  Surgical prep  Digital X-ray  Film X-ray  Ultrasound      Vaccination set-up and administration  Post-surgical care  Wound care  Swine ear notching  Ovine and caprine ear tagging  Parasite identification  Small and large animal restraining  Animal CPCR  Administer microchip  Dentistry  Refractometer reading  Compound microscope  Centrifuge  Anesthetic machine             Experience     09/2015   to   Current     Veterinary Assistant     Company Name   －   City  ,   State     Spay and neuter clinic. Also provides vaccinations, heart worm prevention, microchipping, heart worm testing, flea and tick prevention, Leukemia/FIV testing, deworming. My responsibilities include assisting the doctor in surgery, answering phones, checking in patients, checking out patients, scheduling appointments, prepping animals for surgery, anesthesia monitoring, packing instruments, cleaning kennels, post-surgical care, administering vaccines and microchips, IV catheter placement, intubating dogs and cats, client education        02/2000   to   02/2005     Trainer/Waitress/Bartender/Shift leader    Company Name   －   City  ,   State      Popular family restaurant chain that serves a variety of food, drink and alcoholic
  beverages.  As a trainer, I was given the opportunity to help open new stores all across the United
  States.  I was also one of the few that was able to teach classrooms to new employees
  and provide training during their training period.         02/1999   to   02/2000     Receptionist    Company Name   －   City  ,   State      Full service fitness center
    Front desk receptionist
    Greet clients  Answer phone.          Education     2017     Associate of Applied Science  :   Veterinary Technology    Oklahoma State University-OKC   －   City  ,   State  ,   USA     American Veterinary Medical Association (AVMA) accredited program  GPA: 3.64        1996     High School Diploma  :   General studies     Coweta High School    －   City  ,   State  ,   USA            Selected Training and Certifications      Anatomy and Physiology I and II  Lab Techniques I and II  Clinic Management   Breeds, Restraint and First Aid  Veterinary Terminology  Radiology  Pharmacology  Clinics and Nursing  Advanced Clinics and Nursing  Animal Pathology  Animal Reproduction and Nutrition  Wild Zoo Lab Animal Care    Certification Received:  Registered Veterinary Technician; VTSE passed on August 8, 2017, VTNE passed on August 14, 2017       Activities and Honors      Member of VTSA  Member of the International Honor Society-Phi Theta Kappa  Shine award recipient-Completed over 100 hours of community volunteer service during my time at OSU-OKC     ",FITNESS
"         ACCOUNTANT           Professional Summary     Inpatient and outpatient records coding specialist with ICD-9, ICD-10 and ASC coding expertise. Familiar with commercial and private insurance carriers. Seeks a position of increased responsibility and authority.  Administrative Assistant experienced at registering patients, scheduling appointments and recording and filing patient medical records. Enters orders and information quickly and accurately.  Administrative Assistant experienced at registering patients, scheduling appointments and recording and filing patient medical records. Enters orders and information quickly and accurately.  Enthusiastic Administrative Assistant with excellent people skills and dedicated work ethic. Strong attention to detail and extensive knowledge of medical terminology.  Medical Coder with  [number]  years experience in hospital inpatient/outpatient surgery coding. Certified in ICD-9 and ICD-10. Familiar with commercial and private insurance carriers. Desire a position in inpatient records coding.            Skill Highlights             Knowledge of HMOs, Medicare and Medi-Cal  Online Claim Submission & Electronic Medical Record (EMR) software   HIPAA compliance  Claim entry & payment posting  ICD-10, CPT/HCPCS coding, & medical terminology                                                ​                ICD-10, CPT/HCPCS coding, & medical terminology Claim entry & payment posting   HIPAA compliance                ICD-10, CPT/HCPCS coding, & medical terminology Claim entry & payment posting   HIPAA compliance                gff            Professional Experience      Company Name     August 2012   to   December 2014     Accountant   City  ,   State     Assisted the senior accountant in the performance of all financial activities to include financial statements and management reports.  Gathered and analyzed information received from inter-departmental systems to the G/L to test for inconsistencies/errors and reasonableness.  Researched accounting transactions to identify and resolve discrepancies.) Reconciled bank and various G/L accounts; created invoices and collected on overdue accounts.   Prepared P & L's in addition to various financial and statistical reports for management.  Performed accounts receivable and accounts payable functions, balanced cash, and accurately posted transactions.  Identified various errors and inconsistences between reports being used to book figures in the G/L; worked with IT to resolve the discrepancy and new reports were created.  Improved reconciling variances significantly by closely monitoring cash control of all office locations as well as worked with office practice managers to make the reconciliation process more efficient and accurate.          Company Name     January 2010   to   January 2012     Medicare Compliane Coder   City  ,   State       Successfully conducted a pilot project -""Medicare compliance coder"" that increased the number of payments received while reducing denials and write-offs.        Demonstrated
analytical & problem solving ability to address the  barriers that exist in receiving payment for certain services rendered        Acted as a liaison between the business department, billers and third party payers in resolving billing and reimbursement accuracy.      R earched and solved claim and billing issues in prompt manner to
reduce the number of claims being denied, rejected, or sent to collections.      ·  Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.      Retrieved patient medical records from physicians, technicians, or
other medical personnel to assess the probability of insurance coverage      ·     Acquired specific CPT and ICD-9 codes to ensure proper treatment
and billing of all detailed procedures     ·     Reviewed and
processed visits from system-generated work lists, reports, and remittances to
insurance companies     ·     Reviewed
records for completeness, accuracy, and compliance with regulations.                    Company Name     January 2010   to   January 2012     Hospital Access Representative   City  ,   State        Completed registration quickly and cordially for all new patients     Confirmed patient information, collected copays and verified insurance.      Consistently informed patients of their financial responsibilities prior to services being rendered.        Efficiently performed insurance verification and pre-certification and pre-authorization functions        Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.         Received, organized and maintained all coding and reimbursement periodicals and updates.    .       Quickly responded to staff and client inquiries regarding CPT codes.     .  Quickly responded to staff and client inquiries regarding CPT codes              Performed quality control of the data entry system to verify that claims and payments were posted correctly.                      Company Name     June 2006   to   June 2016     Patient Financial Representative   City  ,   State     Recorded and filed patient data and medical records.  Carefully reviewed medical records for accuracy and completion as required by insurance companies.  Acquired insurance authorizations for procedures and tests ordered by the attending physician.  Accurately entered procedure codes, diagnosis codes and patient information into billing software.  Consistently ensured proper coding, sequencing of diagnoses and procedures.  Appropriately and correctly identified errors and re-filed denied/rejected claims as they were received from the Patient Account Representative.  Thoroughly reviewed remittance codes from EOBS/AR's.  Completed appeals and filed and submitted claims.  Posted charges, payments and adjustments.  Carefully prepared, reviewed and submitted patient statements.  Ensured timely and accurate charge submission through electronic charge capture, including the billing and account receivables (BAR) system and clearing house.  Thoroughly investigated past due invoices and minimized number of unpaid accounts.                     Education      UNIVERSITY OF HARTFORD   2016         Accounting    City  ,   State        3.8  GPA           Central Connecticut     2010       Bachelor of Arts  :   Accounting    City  ,   State       Graduated Summa Cum Laude  Member of  [Club Name]  Club            Skills    accounting, accountant, accounts payable, accounts receivable, billing, book, CPT, finance, financial, financial/ accounting, financial statements, ICD-9, insurance, leadership skills, Access, Excel, MS Office, office, Outlook, PowerPoint, Word, personnel, processes, reconciling   ",ACCOUNTANT
"         TEACHER           Summary    Seasoned instructor bringing 27.5 years experience teaching chemistry, physics and mathematics.
Knowledgeable about finding new ways to keep students engaged in the material. Creative lesson planner
who excels at motivating and inspiring students.      Highlights        In-depth knowledge of Texas state standards          IEPs knowledge (TEKS)          Core competencies Texas Teaching Certificate          Behavior management techniques Motivated to help others          Flexible and adaptable              Experience      Teacher    August 1994   to   June 2014     Company Name   －   City  ,   State      Established clear objectives for all lessons, units and projects.  Adapted teaching methods and materials to meet students' varying needs.  Encouraged students to persevere with challenging tasks.  Attended [number] staff meetings each month and served on the Site Base Committee.  Employed a broad range of instructional techniques to retain student interest and maximize learning.  Taught students to utilize problem solving methodology and techniques during tests.  Communicated with peers, colleagues, administrators and parents to meet and exceed teaching goals.  Created lesson plans in line with state curriculum and school curriculum standards.  Identified areas of weakness with individual students and tailored lessons accordingly.  Graded student work and kept careful records of grades.  Maintained accurate and complete student records as required by laws, district policies and administrative regulations.  Developed, administered and graded tests in order to evaluate students' progress.  Pursued professional development activities to broaden and deepen knowledge of content and teaching skills.  Acted as a positive role model for students and colleagues.  Selected textbooks, equipment and other instructional materials.          Science Teacher    August 1987   to   July 1993     Company Name          Established clear objectives for all lessons, units and projects.  Managed classrooms of 1 to 5 students.  Adapted teaching methods and materials to meet students' varying needs.  Employed a broad range of instructional techniques to retain student interest and maximize learning.  Taught students to utilize problem solving methodology and techniques.  Created lesson plans in line with school curriculum standards.  Created engaging and dynamic lessons with an emphasis on improving students' written and verbal communication skills.  Identified areas of weakness with individual students and tailored lessons accordingly.  Graded student work and kept careful records of grades.  Maintained accurate and complete student records.  Developed, administered and graded tests in order to evaluate students' progress.  Acted as a positive role model for students and colleagues.          Chemistry Teacher    August 1985   to   June 1986     Company Name          Established clear objectives for all lessons, units and projects.  Managed classrooms of 15 to 25 high school students.  Adapted teaching methods and materials to meet students' varying needs.  Employed a broad range of instructional techniques to retain student interest and maximize learning.  Taught students to utilize problem solving methodology and techniques.  Communicated with peers, colleagues, administrators and parents to meet and exceed teaching goals.  Created lesson plans in line with state curriculum and school curriculum standards.  Identified areas of weakness with individual students and tailored lessons accordingly.  Graded student work and kept careful records of grades.  Maintained accurate and complete student records as required by laws, district policies and administrative regulations.  Developed, administered and graded tests in order to evaluate students' progress.  Acted as a positive role model for students and colleagues.          Mathematics Teacher    September 2014   to   December 2014     Company Name   －   City  ,   State      Established clear objectives for all lessons, units and projects.  Managed classrooms of 10 to 22 high school students.  Adapted teaching methods and materials to meet students' varying needs.  Encouraged students to persevere with challenging tasks.  Taught students to utilize problem solving methodology and techniques during tests.  Created lesson plans in line with state curriculum and school curriculum standards.  Created an interactive classroom atmosphere to maintain student interest and facilitate learning.  Graded student work and kept careful records of grades.  Maintained accurate and complete student records as required by laws, district policies and administrative regulations.  Developed, administered and graded tests in order to evaluate students' progress.  Pursued professional development activities to broaden and deepen knowledge of content and teaching skills.  Acted as a positive role model for students and colleagues.          Education      Bachelor of Science   :   Chemistry  ,   1985    University of Montevallo   －   City  ,   State      Chemistry        Skills    administrative, content, materials, meetings, policies, problem solving, progress, Teaching, verbal communication skills, written   ",TEACHER
"           Kpandipou    Koffi         Summary      Compassionate teaching professional delivering exemplary support and assistance to teachers and students. Display exceptional Communication and problem solving skills.  Experience in office administration and public speaking. Attentive and adaptable, skilled in management of classroom operations. Effective in leveraging student feedback to create dynamic lesson plans that address individual strengths and weaknesses.  Dedicated and responsive team leader with proven skills in classroom management, behavior modification and individualized support.  Personable with experience using relationship-building to cultivate positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution.  High-performing Administrative Assistant offering experience working with diverse client base and delivering exceptional results. Polished in managing client relations, and managing vendor relationships.  Results-driven assistant with track record of excelling in fast-paced office environments.  Career-minded with talents in preparing reports, taking messages and sorting and routing mail. Comfortable working in fast-paced, demanding office environment.  Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.  Service-oriented individual with expertise in preparing and modifying documents, coordinating meetings and trips and preparing responses on behalf of company. Committed to establishing stellar rapport with clients of diverse backgrounds.  Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries.  Skilled in oral and written communication, team leadership and relationship-building.  Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Punctual Administrative Assistant known for having terrific work ethic and dynamic communication skills.  Adept at preparing correspondence, memoranda and reports in both draft and final form.        Skills          Superb communication both verbal and written.  Reliability and self sufficiency.  Strong work ethic.  Organizational and problem solving skills.  Team player and multi tasker.      Career minded, result driven, and goal oriented.  Adaptable, positive, eager to contribute in any capacity.  Microsoft Office  Fluent in French and English            Experience      Assistant Teacher     City  ,   State      Company Name  /   Jan 2010   to   Jun 2011       Implemented lesson plans for class of 30 students.  Prepared, duplicated and collected teaching materials to help students better understand learning concepts.  Helped students take advantage of other available subject matter and study resources.  Classroom restocking, support and management of operations.  Arranged and led activities for students, including small group and individualized instructions.  Assisted teachers with lesson preparation, curriculum implementation, and testing.          Assistant Manager Intern     City  ,   State      Company Name  /   May 2006   to   Sep 2006       Spearheaded training initiatives to improve employee performance and bottom-line business results.  Generated reports to assess performance and make adjustments.  Increased customer base and market share by promoting product through diverse channels.  Optimized productivity, streamlined program efficiency, and boosted profitability.  Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.  Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.  Addressed internal and customer-related issues each day and affected strategic resolutions.          Junior Editor     City  ,   State      Company Name  /   Sep 2004   to   Sep 2006       Determined appropriate page budgets and layouts to guide word count parameters, optimize use of images and graphics as well as maximize impact within allotted space.  Evaluated reporter stories, shaped content and helped improve overall work quality through careful review, detailed editing and constructive feedback.  Developed and deepened positive relationships with writing, design and production team members to improve communication and collaboration.  Handed out story assignments, directed content meetings and evaluated submitted pieces to manage overall tone and execution of work.  Decided readiness of articles for publication and approved final versions.  Edited, rewrote and prepared numerous pieces per week by adjusting reading level to make understanding articles easier and more interesting.  Oversaw layout design and worked with production team members to complete fresh monthly publications          Education and Training      MBA  :   Marketing    IGlobal University     Jun 2015     City  ,   State        Major in Marketing  Completed coursework in          BBA  :   Business Administration    Golden Gate University     Jun 2011     City  ,   State        International Student Scholarship Recipient  Minor in International Business          Associate of Arts      Suffolk University     Jun 2007     City         Associate in International Business and Business Administration        ",TEACHER
"         GRAPHIC DESIGNER       Summary    A graphic designer, who is creative and detail-oriented; who thinks a lot, but wants to make things clear and simple.
""Simple without loss of information,"" is my style. ""Pay attention and be accurate to each pixel"" is the phrase I will always keep in mind during my design career. Right now I'm looking for a suitable position in a company that has a
team of pleasant, experienced designers and a working environment, which allows people to grow and succeed.      Highlights          Adobe Creative Suite (Illustrator, Photoshop, InDesign), and CorelDraw  Working knowledge of web design applications Dreamweaver, HTML and CSS  Skilled in Microsoft Office Suite  Experience of working with branding, digital prints, webpage design, typography, packaging, and printmaking  Member of Springfield Art Association              Experience      Graphic Designer   08/2014   to   08/2015     Company Name   City  ,   State       Designed webpage layout, logos, related images.          Manager Assistant / Graphic Designer   07/2014   to   Current     Company Name   City  ,   State       Provide numerous services to Chinese clients requiring US-based assistance, including: - Facilitating real estate transactions and property management - Due diligence and assistance with EB-5 visa projects and applications - Do translation and interpretation for Chinese clients - Provide expert service to Chinese families desiring to place students in lower and higher educational institutions in the US.  Create company's branding and all marketing materials design - Design logo, flyers, brochures, booklets, PowerPoint templates, billboards, webpage, etc.  Take photographs and edit photos.          Graphic Designer   10/2013   to   05/2014     Company Name   City  ,   State       Designed flyers, brochures, posters, logos and T-shirts, etc.  for school's activities and events.          Education      Bachelor of Arts  :   Visual Arts - Graphic Design   May 2014       UNIVERSITY OF ILLINOIS SPRINGFIELD   City  ,   State       Visual Arts - Graphic Design 3.7/4.0 Gallery Assistant, Visual Arts Gallery,        Associate of Fine Arts  :   Graphic Design   July 2010       CHENGDU ACADEMY OF FINE ARTS, SICHUAN CONSERVATORY OF MUSIC   City  ,     China     Graphic Design        Languages    Bilingual in English and Chinese      Skills    Adobe Creative Suite, Dreamweaver, Photoshop, Advertising, Arts, Art, branding, brochures, Chinese, CorelDraw, CSS, clients, Due diligence, edit, English, HTML, Illustrator, InDesign, interpretation, layout, logos, logo, marketing materials, Microsoft Office Suite, PowerPoint, packaging, posters, property management, Publicity, real estate, translation, typography, webpage design, web design   ",DESIGNER
"         CENTER SALES         Summary     Results-oriented customer service manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.        Highlights          Leadership skills   Team management  Meticulous attention to detail and superb time management skills  Persuasive  Skilled multi-tasker  Scheduling  Deadline-oriented  Focused on customer satisfaction  Conflict resolution techniques  Client relations specialist   Results-oriented        Exceptional motivational skills  Effective agent coaching techniques   Staff development and training   Sound judgment  Computer-savvy  Calm under pressure  Complex problem solving  Process and Productivity improvement  Natural leader  Organized  Unsurpassed work ethic            Experience      Center Sales  ,   11/2016   to   Current    Company Name   －   City  ,   State     Answering incoming calls and helping customers with reservations, storage payments, or any other questions they have. Identifying prospective customers using lead generating methods and setting up reservations for various pieces of equipment.  Field an average of 5 0  customer service calls per day.  Recommend and help customers select merchandise based on their needs.     Serve as liaison between customers, store personnel and various store departments.   Confirm that appropriate changes were made to resolve customers' problems with reservations.  Inform customers about sales and promotions in a friendly and engaging manner.  Processed up to 30 customer orders per day.  Track down sources of special products and services to meet customers' special needs.      Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. I deal with some confidential information such as the name on credit cards, the card number and expiration date, storage information, addresses, and emails.  Completed documentation for product and service sales.    Update database with customer and sales information.   Establish new customer accounts.  Provide accurate and appropriate information in response to customer inquiries.  Address customer service inquiries in a timely and accurate fashion.  Excelled in exceeding daily goals.  Achieved high sales percentage with consultative, value-focused customer service approach.  Compute accurate sales prices for rental and purchase transactions.  Express appreciation and invite customers to return to the store.  Develop  a relationship with  new customer prospects or referrals.  Regularly seek out opportunities to up sell and add on additional merchandise.  Communicate all merchandise needs or issues to appropriate supervisors.  Generate leads for new sales through telephone contact with customers.                    Manager on Duty/ Team Lead  ,   03/2011   to   09/2012    Company Name   －   City  ,   State           Developed effective relationships with all call center departments through clear communication.  Ran reports and supplied data to fulfill customer report requirements. Ensured that no shift was under or overstaffed by completing daily and weekly staffing schedules according to expected business volumes. Coordinated break and meal periods for staff according to activity levels. Directed employees through their daily routines. Provided leadership to a team during a shift. Motivated staff to deliver better results. Monitored staff performance during a shift and addressed any shortcomings. Mentored and trained new employees. Wrote up shift reports. Made sure that all staff were properly dressed and enforced grooming and appearance standards. Ensured the correct staffing levels for each shift. Completed payroll records and ensured that all staff files were up to date. Being involved in and contributing to team meetings. Making sure that all staff had the basic skills training needed to perform their jobs. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Monitored the daily activities of 10-40 customer support team members. Interviewed, hired and trained new quality customer service representatives. Provided a high level of product and leadership support to representatives and clients. Effectively communicated with team members to maintain clearly defined expectations.​         Receptionist/ Office Clerk  ,   07/2007   to   09/2008    Company Name   －   City  ,   State           Planned travel arrangements for  15-20  staff.  Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.  Maintained the front desk and reception area in a neat and organized fashion.   Designed electronic file systems and maintained electronic and paper files.  Made copies, sent faxes and handled all incoming and outgoing correspondence.   Organized files, developed spreadsheets, faxed reports and scanned documents.               Receptionist  ,   10/2004   to   08/2005    Company Name   －   City  ,   State     Received and screened a high volume of internal and external communications, including email and mail.   Managed daily office operations and maintenance of equipment.   Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.   Received and distributed faxes and mail in a timely manner.   Properly routed agreements, contracts and invoices through the signature process.   Organized files, developed spreadsheets, faxed reports and scanned documents.   Posted open positions on company and social media websites.   Made copies, sent faxes and handled all incoming and outgoing correspondence.   Supplied key cards and building access to employees and visitors.   Dispersed incoming mail to correct recipients throughout the office.   Wrote reports and correspondence from dictation and handwritten notes.   Planned meetings and prepared conference rooms.   Served as central point of contact for all outside vendors needing to gain access to the building.   Maintained the front desk and reception area in a neat and organized fashion.   Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.   Designed electronic file systems and maintained electronic and paper files.          Payoff Specialist  ,   12/2001   to   06/2003    Company Name   －   City  ,   State     Responsible for filling out credit applications for customers interested in refinancing their automobile loans. Answered any questions in reference to the refinancing process. Transferred calls to the appropriate party when needed.   When I worked in the payoff department I had the responsibility of calling financial institutions and getting the payoff amount of the customer's current vehicle loan. Generating reports with the payoff information for the loan officers. Assisting loan officers as needed with overflow calls and any other work they needed done.         child care provider/ manager  ,   06/1998   to   11/2001    Company Name   －   City  ,   State     I was responsible for the care of children, making their lunches, dropping them off and picking them up from school, planning daily activities and learning time for them, handing out paychecks to employees at the end of the week, making sure parents had their payments in on time, going through the children's folders to make sure all paper work was up to date and filled out correctly, giving tours of the facility to prospective parents, and making sure the facility was clean and locked up at the end of the work day.         Education      High School Diploma  :  general  ,  2000    John F Hodge High   －   City  ,   State  ,   USA     Coursework in Marketing, Business Management and Communications.  Member of  Debate and Speech Clubs.  Student government representative.  Data Entry Office Assistant Certificate.              Languages    Fluent English reading and writing      Technical Skills and Qualifications    Microsoft Word, Excel, Power Point, Outlook   ",SALES
"         SALES           Executive Summary    Twenty years of experience in all aspects of sales/marketing management Focused, goal and profit-oriented. Proven track record of sustainable growth in existing market, and development of business in new markets. Effective organizational, communication, technical, leadership, personnel training/development, and public relations skills. Established reputation for professionalism, taking initiative, productivity, and dependability, attention to detail, teamwork and enthusiasm Motivated and results-driven Consistent high sales achiever. Proficient in use of Microsoft Windows/Office XP, (Word, Excel, PowerPoint) and Internet.         Professional Experience      sales    January 2011   to   Current     Company Name   －   City  ,   State      Responsible for developing relationships with purchasing agents, engineers, and architects.  Negotiate and secure sales, developing existing accounts and acquiring new account business.  Prospect new customers and call on existing client accounts; provide informative presentations on all products; show catalogs; make recommendations; quote and negotiate prices/payment terms; submit proposals; secure purchase order agreements; and initiate additional sales through telemarketing.          Branch Manager    January 2009   to   January 2011     Company Name   －   City  ,   State      Develop leads and maintain a viable network of business contacts and prospective clients to consistently meet assigned sales quotas.  Review and analyze policy and procedures with a view toward enhancing sales productivity, efficiency and quality performance.  Developed and implemented strategies to improve branch operations, staff competency and productivity.  Establish relationships, educate, service, maintain and manage approximately 100 accounts.  Trained, motivated, assigned and supervised performance of support staff.  Consistently ranked #1 in sales and gross dollar profitability for the company, and ranked in ""top 2%"" for corporate sales performance.          Sales Representative    January 1997   to   January 2009     Company Name   －   City  ,   State      Market, promote and develop outside and counter sales of high-end plumbing, electrical and lighting fixtures to architects, commercial contractors/residential builders in the Charleston Trident area.  Setup new client accounts for billing purposes; write and submit orders to manufacturers; coordinate delivery schedules; provide follow-up customer service; and resolve customer billing issues.  Assist walk-in customers with their inquiries/selections, including researching special order requests, setting up new accounts and registering customers' sales purchases and payment transactions.  Participate (team effort) in merchandising visual displays and maintaining 8,000 sq/ft of showroom (point of sale) spaces for kitchen, bath, electrical/plumbing products, including major appliances.  Establish relationships, educate, service, maintain and manage approximately 50-60 accounts.  Receive ongoing training in all phases of business operations, including product lines, marketing and sales techniques, showroom merchandising, customer service and distribution support efforts.  Contributed in developing sales revenue in excess of $20.4 million for 2006 FY, a 29.4%  Consistently ranked #1/#2 in sales and gross dollar profitability for the branch, and ranked in ""top5%"" for corporate sales performance (out of 600+ sales reps, nationwide).          Education      Bachelor of Science   :   Business Administration  ,   1995    The Citadel, The Military College of South Carolina   －   City  ,   State  ,   US    Bachelor of Science: Business Administration - 1995 The Citadel, The Military College of South Carolina, Charleston, South Carolina          Presentations    Prospect new customers and call on existing client accounts; provide informative presentations on all products; show catalogs; make recommendations; quote and negotiate prices/payment terms; submit proposals; secure purchase order agreements; and initiate additional sales through telemarketing      Skills    Sales, Sales Representative, In Sales, Corporate Sales, Operations, Sales And, Accounts And, Accounts For, And Sales, Billing, Business Operations, Customer Service, Developing Sales, Kitchen, Lighting, Marketing, Merchandising, Million, New Accounts, Of Sale, Plumbing, Point Of Sale, Receptionist, Retail Sales, Sales Of, Sales Purchases, Sales Reps, Sales Revenue, Sales Techniques, Training, Outside Sales, Clients, Leads, Sales Quotas, Buying/procurement, Existing Accounts, New Account, Proposals, Purchasing, Sales Through, Telemarketing, Excel, Marketing Management, Microsoft Windows, Of Sales, Office Xp, Powerpoint, Public Relations, Sales/marketing, Word   ",SALES
"         RESEARCH MOLECULAR/RESEARCH  MICROBIOLOGIST/RESEARCH ECOLOGIST (RESEARCH ASSOCIATE)       Professional Summary     Fully credentialed LPN with experience providing compassionate care in a hospital environment.  Experienced LPN licensed in AZ with strong clinical and people skills.       Core Qualifications          Wound care expertise  Clinical training  Wound cleaning/care ability  Strong medical ethic  Strong clinical judgment  Advanced Cardiac Life Support (ACLS) certification  CPR/BLS certified  Drug administration trained  Talent in obtaining/charting vital signs      Problem resolution ability  Enthusiastic caregiver  Patient/family focused  Practiced in sterilization techniques  AED certification  Abides by infection control standards  Accomplished in colostomy care  Patient positioning understanding            Experience     July 2012   to   July 2015     Company Name    City  ,   State    Research molecular/Research  Microbiologist/Research Ecologist (Research Associate)        Inspected, tested and measured materials, products and installations to spec.  Analyzed and interpreted blueprints, data and manuals to determine precise specifications.  Recommended corrective actions to minimize rate of product defects.  Weighed raw data, reviewed parts history and organized results prior to quality analysis.  Analyzed manufacturing data against functional design and expected quality results.  Handled, measured and mixed chemicals following prescribed methods and testing requirements.  Implemented testing of highly available COTS applications in both Windows and Linux environments.  Led cross-functional team evaluations of production metrics and test results.  Documented, filed and maintained proper inspection records and quality assurance documents.  Conducted material inspections of incoming aircraft.  Collaborated with health specialists and civic groups to determine community health needs and the availability of services and to develop goals for meeting needs  Identified and analyzed public health data to develop relevant programs and policies.  Drafted and revised reports, articles and background papers.   Wrote CDC reports on effective prevention and intervention initiatives adopted by the agency.  Conducted experiments to achieve research goals  Created technical and research documents such as environmental impact reports.  Analyzed the environmental conditions affecting plants and animals.  Demonstrated individual and team laboratory tests.  Developed effective working relations with groups, individuals, agencies and the public.  Created data using wet lab molecular techniques.  Designed and directed experiments using multiple wet lab molecular techniques.  Directed several molecular cloning projects.         July 2012   to   April 2013     Company Name    City  ,   State    Caregiver        Observed and documented patient status and reported patient complaints to the case manager.  Read and recorded temperature, pulse and respiration.  Completed and submitted clinical documentation in accordance with agency guidelines.  Collected urine and fecal samples.  Assisted with adequate nutrition and fluid intake.  Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs.  Facilitated games and other activities to engage clients.  Positioned residents for comfort and to prevent skin pressure problems.  Assisted with transferring residents in and out of wheelchairs and adaptive equipment.  Tended to patients with chronic illnesses.  Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.  Recognized and reported abnormalities and/or changes in  patients' health status to nursing staff.  Documented resident records on daily flow sheets.  Assisted with ADLs.  Provided patients and families with emotional support.  Exhibited compassionate care and communication with regard to issues of death and dying.  Sensitive to the needs of geriatric patients.  Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.  Promoted personal and co-worker safety.  Maintained a clean, orderly and well-stocked environment.         July 2009   to   March 2012     Company Name    City  ,   State    Department Manager        Delivered excellent customer service by greeting and assisting each customer.  Addressed customer inquiries and resolved complaints.  Opened a new store location and assisted in recruiting and training new staff.  Stocked and restocked inventory when shipments were received.  Reorganized the sales floor to meet company demands.  Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.  Wrote order supply requests to replenish merchandise.  Trained staff to deliver outstanding customer service.  Addressed and corrected sales staff communication issues in a tactful and effective manner.  Contributed to merchandising ideas at team sale meetings.  Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.  Placed special merchandise orders for customers.  Shared product knowledge with customers while making personal recommendations.  Demonstrated that customers come first by serving them with a sense of urgency.  Worked as a team member to provide the highest level of service to customers.  Maintained friendly and professional customer interactions.  Verified that allmerchandising standards were maintained on a daily basis.         April 2003   to   June 2009     Company Name    City  ,   State    Service Director        Examined vehicles to determine the extent of damage or malfunctions.  Communicated with customers regarding vehicle issues and potential repairs.  Maintained a 95% customer service satisfaction rating.  Organized work records and filed reports.  Reviewed the work of 20 auto mechanics.  Guided mechanics with decisions concerning repair and replacement of parts.  Created training manuals targeted at resolving even the most difficult customer issues.  Developed, implemented and monitored programs to maximize customer satisfaction.  Interviewed, hired and trained new quality customer service representatives.  Provided detailed monthly departmental reports and updates to senior management.  Addressed negative customer feedback immediately.  Provided a high level of product and leadership support to representatives and clients.  Effectively communicated with team members to maintain clearly defined expectations.  Effectively managed departmental expenses to stay within allocated budget.  Resolved customer questions, issues and complaints.  Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.  Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.  Generated and distributed daily reports and order acknowledgments to appropriate personnel.  Served as mentor to junior team members.  Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.  Effectively controlled the release of proprietary and confidential information for general client lists.  Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.  Prepared correspondence, accounting and financial documents for analysis.          Education     2015     Brown-Mackie College   City  ,   State  ,   USA    LPN    Certificate     3.5 GPA  Coursework in Nursing         2001     Phoenix College   City  ,   State  ,   USA    EMT-B   Certificate     3.7 GPA  Coursework in   EMT-B            Professional Affiliations     Board Member Camp Verde Chamber of Commerce       Personal Information    My long-term goals involve growing with a company where I can continue to
learn, take on additional responsibilities, and contribute as much of value as I can.      Certifications     Licensed LPN  EMT-B       Publications     HIPPA  Diabetes Type 2       Skills     Cash handling  Shipping and receiving  Professional and friendly  Careful and active listener  Multi-tasking  Computer  Hand and power tools        Community Service     Habitat For Humanity  Toys for TOTS Toy Collection    ",AGRICULTURE
"         BEHAVIORAL HEALTHCARE HELP LINE AND PSYCHIATRIC EMERGENCY TEAM SUPERVISOR       Professional Overview     Seasoned Licensed Clinical Social Worker dedicated to providing high quality, compassionate, and effective care in role of psychotherapist, educator, and manager.        License     LCS 18224                                               Core Qualifications          Clinical acumen  Multicuturally competent psychotherapist  Clinical supervision  Client-centered care   Quality care focused  Service oriented  Committed to personal and professional growth      Strength based management style  Program development, design, training  Quality review and process improvement  Rapport building  Contract, Criminal, Tort, Probate law familiarity              Education          Glendale College of Law  City  ,   State                  University of Southern California  City  ,   State      Master of Social Work       Graduated with honors             California State University, Northridge  City  ,   State      Bachelor of Arts  :   Psychology     Graduated with honors, member of Psi Chi, Golden Key National Honor Society, Tau Alpha Epsilon Honor Society         Accomplishments     Clinical   Established and operated private practice for 10 years   Documentation   Documentation Influenced creation, design, and reporting fields of patient charting system  Created, implemented system of documentation that resulted in 95% quality assurance scores for several consecutive years   Quality   Standardized chart documentation  Developed telephonic, documentation, performance indicators    ?Training   Wrote training manual and organized resource material  Developed curriculum, taught, and modeled desired skill/outcome  Provided electronic medical record navigation and documentation training ?    Marketing   Increased referrals via Physician Liaison Program, Elder Law attorneys, primary care physicians, psychiatry and addiction medicine providers, law enforcement, EAP providers, community    Workflow Planning   Implemented new work processes which increased efficiencies and productivity        Computer Skills     Proficient: Epic, Word, Lotus, Interqual, NICE, Symposium, Foundations, AZZ cardfile   Familiar: Excel, PowerPoint, Visio        Experience     07/2002   -   Current     Company Name   -   City  ,   State    Behavioral Healthcare Help Line and Psychiatric Emergency Team Supervisor       Clinical supervisor of 24/7/365 psychiatric crisis call center and psychiatric emergency team; interim supervisor to Utilization Management and Bed Finding departments within a large care coordination center; hired, counseled, terminated staff; recorded, tracked, developed performance indicators and performance criteria for evaluations; wrote and updated protocols, policy and procedures, quality review indicators, training manual, meeting minutes, business reports; influenced development and re-design of electronic charting and reporting fields; organized and led new hire, clinical, Frequent Caller, computer, staff meetings/trainings, and holiday, retirement, Social Work Month celebrations; performed web-based in-service work stoppage training to physicians, managers and successfully staffed the crisis line for 48 consecutive hours with no abandoned calls; developed Frequent Caller treatment plan template for coordination and continuity of care; participated and presented statistical data at regional Department Administrators and regional Southern California Quality Assurance meetings; implemented interdepartmental cross training which increased efficiencies, productivity, staff development, and morale; recorded, tracked, ensured staff license renewals, CEUs, mandated organizational classes were completed by due dates; completed bi-monthly payroll and managed all leaves; completed staff scheduling every 6 weeks; decreased tardiness; responded to all IT concerns; reviewed, researched, responded to all critical incidents and complaints; developed work flows that decreased time members spent in non-plan EDs with attention to high quality care and cost containment; answered crisis calls when short staffed; and, shared on-call responsibilities.         03/1998   -   07/2002     Company Name   -   City  ,   State    Licensed Clinical Social Worker/Care Coordinator       Performed biopsychosocial telephonic assessments, crisis intervention, and/or consultation for members, employees, purchaser groups, Employee Assistance Professionals,  management, law enforcement, and emergency department physicians; determined appropriate levels of care; repatriated or case managed members in non-plan hospitals; advocated for members needing psychiatric and/or addiction medicine treatment; care coordinated with the member's treatment team; trained new staff; worked collaboratively on interdepartmental team and developed work flows, procedures, and protocols that increased efficiencies, productivity, role clarity; developed documentation standards; influenced the creation and development of departmental electronic database for charting case notes.        04/1996   -   03/1998     Company Name   -   City  ,   State    Senior Care Network, Clinical Social Worker       Field based case management for disabled adults with chronic mental illness and older adults with co-occurring disorders. Completed in-home assessments and monthly monitoring; client and family counseling, education, and community referrals. Per attorney request, evaluated, wrote report, testified in court (became expert witness) for probate conservatorship hearings; marketed and managed the Physician Liaison program; lead weekly Caregiver support group; underwrote long-term care insurance assessments and benefit determination evaluations; became community resource specialist.        05/1992   -   08/1996     Company Name   -   City  ,   State    Behavioral Science Faculty, Family Practice Residency Program       Social Work Associate in community medical clinic; interviewed prospective residents; developed curriculum, taught, and evaluated performance of Family Practice residents and medical students on the Substance Abuse and Psychiatry rotations; conducted lectures, presentations in class, ""Brown Bag lunches,"" and off-site meetings; set up internal and external training sites and ensured learning objectives were met; education was focused on risk, substance abuse, and biopsychosocial assessments, active listening, interviewing skills, DSM diagnoses while on rounds, during home visits, and co-led therapy sessions; instilled confidence by demonstrating attunement to patient and self, assessment, treatment planning, rapport building skills, and provided after visit summarization/feedback; strengthened teamwork and resident and faculty relationships by incorporating team building activities into staff meetings; liaison to residents who needed psychiatric or health services; provided short/long term individual, couple, family therapy on complicated cases and provided feedback to the resident; and was a preceptor to other MSW students..          10/1991   -   10/2001     Company Name   -   City  ,   State    Psychotherapist       Individual, couple, family therapy with children, adolescents, adults, and older adults. Presenting problems were: depression, anxiety, panic attacks, insomnia, psychosis, explosive rage, adoption, foster care, grief and loss, truancy, trauma, self harm, substance abuse/addiction, gender dysphoria, domestic violence, homelessness,  parenting concerns, care giver burn-out, and school/work stress. Clientele: ethnically, culturally, racially, and socioeconomically diverse.         10/1990   -   10/1991     Company Name   -   City  ,   State    Employee Assistance Program/Mental Health Center, MSW Intern/Social Work Associate       Consultation provided to managers, employees, Human Resources regarding work place problems; Crisis Intervention, short and long-term therapy  provided to contract and company employees, their families, and the community; taught series of classes on Stress Management and Memory Retention. Featured speaker at a ""Drugs in the Workplace"" seminar; and taught substance abuse related classes and lead couples group therapy with addicts and co-addicts in an outpatient chemical dependency recovery program. Clientele: racially, ethnically, culturally, and socioeconomically diverse.        09/1989   -   05/1990     Company Name   -   City  ,   State    MSW Intern       Direct services provided in community mental health setting: conducted biopsychosocial assessments; short and long term individual, couple, family therapy; led group therapy with adults; provided crisis intervention, case management, community referrals. Client presenting problems were: child physical, emotional, sexual abuse/trauma, and difficult transitions to foster care, depression, anxiety, phobias,  ADHD, pervasive developmental disorders; teen truancy, gang activity, pregnancy, and substance abuse/addiction; adults with parenting problems; victims of domestic violence; unemployment; co-occurring disorders, grief and loss, panic attacks, and chronic mental illness. Clientele: ethnically, racially, culturally diverse; mostly low to middle income.        08/1987   -   08/1989     Company Name   -   City  ,   State    Resident Counselor       Provided individual, family, group therapy with homeless, run-a-way girls, 12-18 years old, many charged with crimes associated with substance abuse, prostitution and gang activity; filed child abuse reports; provided telephonic crisis intervention; completed new resident intakes; general supervision of residents; designed teen pregnancy awareness program, taught life skills classes, became a lead and trained and supervised staff.          Presentations     1990-1991: Taught classes in Stress Management and Memory Retention to the community, hospital employees, and EAP clients; speaker on Drugs in the Workplace for a large contracted employer.  ?1992-1996: The following lectures to Family Practice residents, medical students, and/or attending physicians were conducted in class, during hospital ""Brown Bag"" lunch breaks, or at off-site meetings:   Parenting 101  Suicide Risk Factors, Assessment, and Aftermath  Psychiatric Holds and Conservatorships  Eating Disorders and Treatment Options  Multicultural Approaches to Healthcare  My Patient is Non-Compliant... What Can I Do?   The Cycle of Domestic Violence: Patient, Child, Perpetrator Effects  Oh No, it's Not Him/Her Again... Managing Countertransference  Malingering, Factious, Psychosomatic Disorders  How to Manage Angry and Aggressive Patients  Signs and Symptoms of Child Abuse, Elder/Dependent Abuse?  Who, What, When, Where, and Why of Panic Attacks  Normal Childhood Fears  The Mental Status Exams  Is it ADD, ADHD, Anxiety, Depression, Mania?.... HELP!  How Do I Screen for Drinking/DrugProblems?  Signs and Symptoms of Alcohol/Drug Intoxication and Withdrawal  Stages of Chemical Dependency  Causes and Treatment of Substance Abuse  Substance Abuse: Breaking Down the Walls of Denial  Alcoholics Anonymous and the 12-Steps  Stress Management   Death: Grief, Loss, and Depression... What's Normal?  Delirium, Depression, and Dementia, What's the Difference? ?  Assessments and Developmental Stages of Life  Who Can Help With What? (Community Resources)   Rapport, Compliance, and Lawsuits            Volunteer Work      Orphanages in Mexico: built and repaired homes, planted gardens, entertained children as mime, provided medical screenings, clothing and school supplies  Indian reservations in Arizona and New Mexico: built and repaired homes, provided food, clothing, child care, for Navajo, Hopi, Cherokee Indians.  Camp leader for  children and adults with Down's syndrome, traumatic brain injuries, autism, deaf-blindness, and chronic mental illness.  Assisted adults with mild to moderate intellectual disabilities find employment and closely monitored work performance.          Languages     Sign language     ",HEALTHCARE
"         INFORMATION TECHNOLOGY CONSULTANT           Career Overview     Accomplished information technology professional with over 18 years of diverse technology, process analysis, project management, and information management experience.  Proven ability to successfully implement technology solutions, stay within time and budget constraints, and improve efficiency through proper risk management, task coordination, and resource utilization. Core Competencies Project Management Systems / Network Reporting Proposal Development Web Design & Development SOP & Policy Writing Systems & Process Consulting Document Management Technically-advanced information technology specialist successful in software administration and data communications.Experienced Computer Systems Analyst with diverse industry experience in banking, healthcare, insurance and government. Professional expertise includes systems applications, disaster recovery planning and information protection analysis.       Qualifications         Microsoft Windows (7, 8, 2012), Apple Mac (OS 7 - X, OS X Server, iOS), Unix/Linux (Ubuntu, Red Hat, CentOS, FreeBSD, SmoothWall Express)   Server/Web Software: 	MS Exchange, MS SharePoint, MS IIS, MS Hyper-V, Apache, WordPress, CloudFlare, Documentum, CoreDossier, Oracle Workflow, DavMail HTML5, CSS, PHP, JavaScript, Java, XML, C++, Microsoft Visual Basic   Applications:	Adobe CS6 (Acrobat, Photoshop, Illustrator, InDesign, Dreamweaver, Premiere, Flash, After Effects, Fireworks), MS Office, MS Project, Office 365 MySQL, MS SQL, MS Access, Oracle 11i, Sage ACT!     Web content management  Information security  Content management systems      Hardware:	Dell, HP, IBM, Cisco, SonicWall, NetGear, FortiGateProgramming and design skills  Optimizing and performance tuning  Document management  Web content management              Accomplishments      Print Graphic Support     Collaborated with marketing and business development groups for collateral needs by creating page layout designs for flyers, data sheets, CD covers and other printed materials.    Requirements Analysis     Completed business requirements analysis including the evaluation of systems specifications for client Web site two weeks ahead of deadline.    IT Training     Successfully trained 25 employees to use new operating system.    Project Management      Managed complex BI/DW deployment programs, facilitating acquisition of business requirements.  Prepared design specifications, developed reporting and analytics, tested and managed user adoption.         Work Experience      Information Technology Consultant    January 2003   to   Current     Company Name   －   City  ,   State      Senior-level consultant and manager of IT systems and projects with over 10 years experience.  Practiced successful design, administration, and development of business critical information systems for small to medium business clients onsite or via remote access technologies.  Web designer, developer and hosting administrator for over 30 client domains, sites, and email.  Consistently recommend, implement, and customize internal or cloud-based technology systems to fit client business processes.  Facilitate and develop email, file, database, mobile, and web-based systems to meet client business needs.  Achieved increase in client's customer exposure by launching marketing and corporate branding campaigns including logo and website design and development, SEO, Google AdWords, and social media Created and maintained procedures for hardware and software maintenance, migration, upgrades, and end-of-life Implementation and management of all high-level business technology projects Senior-level technical contact for client computer, network, server, and cloud-based systems Operations and technical specialist for consulting firm's business-critical systems Worked closely with clients to analyze IT system requirements, clients information technology needs and their resources in order to plan IT projects and fulfill clients expectations Developed IT system specifications after evaluating customer's nature of work and business volume Solved clients IT issues - Determined changes, recommended quality software, projected modifications of software, hardware and networking.  Monitored the execution of strategies, kept up to date with the new technology and researched latest Information technology market trends.  Assisted clients with IT solutions; prepared written reports on solutions offered.  Recommended the purchasing of new IT systems, presented new IT features/software and reported project progress to the management.   Prepared and presented technical proposals for clients.Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups.         Systems & Document Administrator    January 1998   to   January 2003     Company Name   －   City  ,   State      Key senior-level member of the information systems team with a variety of duties including project management, document management and publishing, web design, print design, user training and systems administration.  Promoted within two months of hire, again within the first two years and lastly promoted to a newly developed position.  Achieved first global electronic submissions to regulatory agencies by implementing and validating an electronic document management and publishing system as the primary systems administrator, developer, and project technical leader.  Resulted in NDA submission to the FDA ahead of target deadline saving millions in revenue.  Implemented and maintained application servers supporting secure Internet communications and business critical systems.  Created standard operating procedures, policies, development plans, disaster recovery, and other technical documentation in compliance with FDA requirements Project technical lead for company ERP system, several ongoing department projects and managed temporary and part-time employees and consultants Webmaster and graphic designer for Internet and intranet sites, print advertising, multimedia, and presentation projects Maintained Mac desktop computers and software supporting DNA Sequencer and robotic systems.          Education and Training      Bachelor of Science   :   Information Technology  ,   July 2016    University of Phoenix           Information Technology[Number] GPA         Skills     ACT!, Adobe, Acrobat, After Effects, Photoshop, Premiere, Apache, branding, business processes, C++, Cisco, Hardware, consultant, consulting, CSS, client, clients, Database, Dell, disaster recovery, document management, Documentum, Dreamweaver, email, ERP, features, Fireworks, Flash, FreeBSD, graphic designer, HP, HTML5, IBM, Illustrator, InDesign, information systems, Information technology, MS IIS, Internet communications, Java, JavaScript, Languages, Linux, logo, Mac, Apple Mac, marketing, market, access, MS Access, MS Exchange, MS Office, Office, MS Project, Microsoft Windows, migration, multimedia, MySQL, network, networking, Operating Systems, OS, OS 7, Oracle, developer, PHP, policies, print advertising, print design, progress, project management, purchasing, quality, Express, Red Hat, robotic systems, Sage, servers, MS SQL, systems administration, user training, technical documentation, Unix, upgrades, Microsoft Visual Basic, website design and development, Web designer, web design, Webmaster, Workflow, written, XML    ",INFORMATION-TECHNOLOGY
"         DIGITAL MARKETING INTERN       Education     2015     Bachelor of Arts  :   Psychology, Corporate Strategy    Vanderbilt University   －   City  ,   State        Cumulative Grade Point Average: 3.4  Major Grade Point Average: 3.6          Summary     Hardworking, passionate Vanderbilt student intending to obtain Fall on-campus employment to both grow and excel in all endeavors.       Experience     06/2013   to   08/2013     Digital Marketing Intern    Company Name   －   City  ,   State      Executing and overseeing corporate digital marketing campaign through various platforms including company Twitter and Linkedin pages.  Updating company web media using Sitecore Web Content Management system.  Working with corporate marketing consultants to determine appropriate customized programs and strategies for various web-based market segments.         12/2012   to   05/2013     Student Fundraising Ambassador    Company Name   －   City  ,   State      Updated contact information, provided institutional affairs updates, and stewarded University fundraising efforts of alumni and constituents of Vanderbilt  Inspired new supporters to contribute funds, while maintaining relationships and encouraging increased support with existing contributors.  Made risk analyses and balanced cost-time data to focus efforts on most appropriate fundraising activities.         12/2011   to   05/2013     Tutor    Company Name   －   City  ,   State      Provided student-athletes with academic assistance.  Submitted detailed reports of each individual tutoring session.  Updated Counselor and Tutor Coordinator on progress over time.         04/2011   to   11/2012     Advertising & Public Relations Intern    Company Name   －   City  ,   State      Executed brand endorsement, talent discovery, and talent relations duties.  Orchestrated promotional and vendor agreements with various entities including music groups, festival hosts, and supplement wholesalers and websites.  Wrote and distributed advertisement and press material to third party media outlets.  Developed various promotional and advertisement campaigns through company social media and web-based entities.         06/2012   to   08/2012     Marketing Intern    Company Name   －   City  ,   State      Utilized Microsoft Customer Relationship Management system to establish a database of current and potential clients.  Performed routine teleconferences with clients to discover needs and delivered summaries to manager.  Worked under direction of management and C.E.O. to reach out to potential clients and develop interest in company services.         04/2012   to   08/2012     Journalist    Company Name   －   City  ,   State      Wrote articles and daily blog posts for internet news source withover 300,000 unique monthly readers.  Implemented articles to social media sites like Facebook, Twitter, and Foursquare to increase viewership through concise ""Post Blasts"".         05/2011   to   08/2011     Data Analysis & Administrative Intern    Company Name   －   City  ,   State      Assisted company chair with administrative activities including data entry and analysis.  Performed accounting duties including composing expense reports and suggesting fund allocation.  Sustained contact with property owners about building activity and relayed information to company chair.         05/2008   to   08/2011     Sales & Marketing Associate    Company Name   －   City  ,   State      Sold billiard tables and accessories and provided advice and consultations on product inquiries.  Built and retained direct relationships with clients and affiliates to ensure satisfaction.  Provided significant direction for developing company website including layout, organization system, and transition to e-commerce services.  Implemented company social media presence and directed various other web-based promotional campaigns.         03/2009   to   05/2010     Volunteer    Company Name   －   City  ,   State      Taught special needs children how to play various sports and other recreational activities.          Technical Skills      General  Software Proficiency: Microsoft Office, Microsoft Works, Microsoft Customer Relationship Management System, Microsoft Publisher    Creative Design and Media Proficiency: Adobe Photoshop, Adobe Illustrator, Pro Tools  Web Proficiency: Wordpress, Sitecore Content Management System, Hootsuite  Certifications: Hootsuite        Accomplishments      1st Place Marketing Campaign ""The Next Chapter"" in Vanderbilt University Managerial Studies Department ""Parnassus Marketing"" Competition  Illinois State Scholar  Prairie State Achievement Award  Won ""Battle of the Bands"" competition for Chicagoland high school musicians 2009, 2010  Hold school record for Northside College Preparatory High School Track & Field events: ""Middle Distance Medley"" 2010, ""Throwers Relay"" 2010     ",DIGITAL-MEDIA
"         SAFETY PROFESSIONAL / CONSTRUCTION SUPERVISOR       Summary    Seeking a Purchasing Manager position with a firm in the Western New York vicinity in which I can utilize my 15+ years experience coupled with my B.S. in Business and my A.A.S. in Engineering Technology to contribute to the leadership and growth of the organization.      Highlights          Over 15 years of purchasing, materials management and logistics planning experience. Strong business/commercial experience conducting purchasing negotiations, maintaining positive business relationships and establishing strategic alliances with vendors, subcontractors and transporters.  Bachelor of Science degree  Able to multi-task and prioritize work load  Proficient with Word, Excel and Outlook in addition to MRPII and proprietary procurement programs.  Experienced preparing purchase orders and monitoring acknowledgements of and changes to POs from award to delivery  Experienced expediting deliveries and conducting follow-up  Experienced procuring stock material for industrial operations, maintenance and repairs  Experienced maintaining minimum/maximum levels of inventory, plus insuring inventory levels are adequate, but not excessive  Career advancement achieved while gaining experience in operations, inventory control, materials management, purchasing, finance, sales and project development  Experienced establishing new stock numbers, entering and reconciling inventory variances in a database  Experienced resolving purchase order/ invoice discrepancies  Experienced initiating and running reports for cycle count performance  Able to work with a team as well as independently; Supervisory experience and people development skills; Experienced interacting with high level business executives  Able to travel              Accomplishments    Experienced preparing purchase orders and monitoring acknowledgements of and changes to POs from award to delivery      Experience      Safety Professional / Construction Supervisor     Aug 2013   to   Current      Company Name   －   City  ,   State   Safety and Construction Supervisor Professional with experience working both in construction and general industry settings. Experienced working in construction overseeing safety for installation of equipment, underground storage tank removal, dismantling of presses, conducting industrial hygiene monitoring, plus working as a laborer, performing ISO quality auditing, plus purchasing and project management functions and coordinating environmental, health and safety for chemical waste disposal and logistics. OSHA 30 Hour Construction Safety Training and Red Cross First Aid/CPR AED Training.       Buyer / Purchasing Agent     Oct 2010   to   Jun 2013      Company Name   －   City  ,   State   Manage and coordinate the procurement of materials required for the performance of business operations. Responsible for developing mutually beneficial relationships with vendors, develop initiatives to reduce lead times, and reduce costs. Procure procuring stock material to maintain inventory within budget guidelines to assure the highest fill rate. Contact suppliers to arrange for and ensure on-time deliveries. Authorize payment of invoices for procured items. Return merchandise found unacceptable resulting from the company's nonconforming material guidelines. Created and maintained the approved vendor list. Coordinate the procurement of operating supplies (e.g.: office supplies) as requested by employees and required in the performance of business operations. Created and performed supplier evaluations in compliance with the company's formal procedure.       General Manager-Inventory Control/ Procurement - Temporary Consulting Assignment     Aug 2009   to   Oct 2010      Company Name   －   City  ,   State   Developed and trained clients' purchasing departments on materials and services procurement strategies and programs. Identified and created partnerships with suppliers to help clients realize the full potential of their supplier relationships in overall cost savings, strategic sourcing and transactional procurement. Developed and implemented clients' inventory programs to increase efficiencies and to identify cost savings.       Assistant Materials Manager / Sr. Purchasing Agent     Jan 2006   to   Aug 2009      Company Name   －   City  ,   State   Developed and implement all materials and services procurement strategies and programs initially for local facility operations and was subsequently awarded global supplier responsibility for all Asian purchasing from Japan, China and Korea. Negotiated favorable terms and conditions with vendors and subcontractors, procured and coordinated logistics, sourced new suppliers and products, and managed inventory operations for diverse materials and supplies including all electronic components for a multi-million dollar major custom fabricator that serviced both industrial and consumer markets. Extensive experience developing strategic sourcing relationships and alternatives in support of all the business group based purchasing functions in the areas of strategic alignment and critical issue escalation. Was responsible for purchasing both inventory and non-inventory items, general expense products and services, MRO supplies and materials, capital equipment expenditures, construction projects, and for the firm's environmental, health and safety program at optimum cost consistent with prescribed specifications and service levels. Developed and authored ISO 9001-2000 procurement work instructions and procedures for the purchasing department. Participated in and successfully passed all internal and external audits without any major findings. Formulated, recommended and enforced procurement, inventory and logistics policies, guidelines and procedures. Coached and mentored direct procurement staff plus cross-functional, project teams regarding procurement requirements. Performed analysis, planning and scheduling of materials procurement in order to meet the master schedule requirements. Identified and deliver significant savings and cost improvements for internal clients. Implemented JIT inventory management system, lean manufacturing strategies, continuous improvement principles, MRPII integrated software and managed raw material inventories so they were within corporate guidelines. Maintained high-level contacts with suppliers plus negotiated and managed major contracts. Lead team in development of computerized purchase order/receipt system and E-procurement program and procedures. Reconciled and approved vendor invoices. Additionally, analyzed and established logistics policies and external transporter agreements for manufacturing operations and shipping/receiving departments. Was responsible for full financial reporting and analysis of purchasing, inventory and logistics management programs. Developed annual raw material standards along with subsequent monthly reporting of actual results against standards. Worked on cross-functional teams with other departments including with production, accounting and corporate management to develop purchasing forecasts and updates that were based on changes in costs. Additionally, validated cost improvement programs. Performed special projects including cost analysis and development of corporate strategies for contract negotiations with major suppliers.       Materials Control and Purchasing Manager     Feb 1994   to   Aug 2005      Company Name   －   City  ,   State   Developed and implemented all materials and services procurement strategies and programs, negotiated favorable terms and conditions with vendors and subcontractors, procured and coordinated logistics, sourced new suppliers and products, and managed inventory operations for a multi-million dollar major custom fabricator for industrial and consumer markets. Was responsible for strategic sourcing and purchasing both inventory and non-inventory items, general expense products and services, MRO supplies and materials, capital equipment expenditures, construction projects, and for the firm's environmental, health and safety program at optimum cost consistent with prescribed specifications and service levels. Spearheaded the development of the company's ISO 9001-2000 procurement work instructions and procedures for the purchasing department. Passed all internal and external audits without any major findings. Formulated, recommended and enforced procurement, inventory and logistics policies, guidelines and procedures. Coached and directed procurement staff and cross-functional project teams regarding procurement requirements. Responsible for analyzing, planning and scheduling materials to meet the master schedule requirements. Identified and delivered significant savings and cost improvements for internal clients. Implemented JIT inventory management system, MRPII integrated software, and decreased raw material inventory costs 21.5%. Maintained high-level contacts with suppliers. Negotiated and followed-through on management of major contracts. Spearheaded development of programs and procedures for computerized purchase order/receipt system and E-procurement. Reconciled and approved all vendor invoices. Analyzed and established all logistics policies and external transporter agreements for manufacturing operations and shipping/receiving departments. Responsible for full financial reporting and analysis of purchasing, inventory and logistics management programs. Develop annual raw material standards along with subsequent monthly reporting of actual results against standard. Responsible for working with production, accounting and corporate management providing forecast purchasing updates based on changes in costs. Validated cost improvement programs. Performed special projects such as completing cost analysis and recommending strategies for contract negotiations with major suppliers.       Regional Marketing Manager     May 1993   to   Dec 1993      Company Name   －   City  ,   State          Assistant Controller/MIS Program Development Manager     Nov 1992   to   May 1993      Company Name   －   City  ,   State   temporary contract position       Cost Accountant/Assistant to the Controller     May 1988   to   Nov 1992      Company Name   －   City  ,   State   Project Modification Coordinator/Customer Service       Operations Manager     Dec 1986   to   Apr 1988      Company Name   －   City  ,   State          Assistant Production Supervisor     Aug 1983   to   Sep 1986      Company Name   －   City  ,   State          Education           2010     OSHA Institute of America   －   City  ,   State  ,   US   OSHA-30 Hour Construction Safety and Health, OSHA Institute of America, Austin, TX 2010            1995     Pennsylvania State University, Great Valley   －   City  ,   State  ,   US   Certified Purchasing Manager (C.P.M.) Review & APICS Review Courses, Pennsylvania State University, Great Valley, PA, 1995       B.S.  ,   Business Administration, Industrial Engineering   1983     Grove City College   －   City  ,   State  ,   US   B.S., Business Administration/Minor in Industrial Engineering, Grove City College, Grove City, PA, 1983       A.A.S.  ,   Engineering Technology   1979     Community College of Allegheny County   －   City  ,   State  ,   US   A.A.S. Engineering Technology, Community College of Allegheny County, Pittsburgh, PA, 1979       Certifications    CPR C.P.M      Skills    Buying/procurement, Purchasing, Operations, Inventory, Procurement, Invoices, Health And Safety, Iso, Logistics, Clients, Strategic Sourcing, Accounting, Audits, Contract Negotiations, Contracts, Cost Analysis, Financial Reporting, Jit, Logistics Management, Manufacturing Operations, Million, Scheduling, Shipping, Shipping/receiving, Purchasing Manager, Purchasing Agent, Accountant, Customer Service, Receptionist, Retail Sales, Continuous Improvement, Forecasts, Lean Manufacturing, Materials Manager, Materials Procurement, Budget, Business Operations, Buyer, Office Supplies, Construction Safety, Auditing, Cpr, Industrial Hygiene, Machine Safety, Osha 30, Osha 30 Hour, Osha 40 Hour, Project Management, Quality Auditing, Red Cross, Safety Training, Training, Underground Storage, Underground Storage Tank, Operations Manager, Increase, Inventory Control, Marketing, Award, Database, Excel, Finance, Invoice, Maintenance, Materials Management, Outlook, Point Of Sale, Pos, Project Development, Purchase Orders, Reconciling, Sales, Sales And, Word, Apics, Industrial Engineering, A.a.s.   ",CONSTRUCTION
"         DIRECTOR OF PRODUCT DEVELOPMENT           Professional Summary    Supervisory experience in the development and production of apparel sportswear. Experience in the management of sourcing, product development, production and technical design teams. Strong understanding of domestic and offshore sourcing. Extensive global travel for sourcing, product development, manufacturing and quality control.       Experience      Director of Product Development    July 2015   to   April 2016     Company Name   -   City  ,   State       Conducted analysis to address  production delays  which led to  on time delivery of product.      Successfully led key projects which resulted in proactive external communication with vendors and agents.    Developed, designed and managed the production of posture and performance apparel for men and woman, ensuring fit and quality of merchandise exceeded company standards.  Hired and managed new product team members.  Managed all aspects of design and development through production, maintaining company timelines.  Worked directly with domestic and offshore factories, ensuring quality and timelines were met to company standards.  Sourced fabric and trims, developed new construction techniques and initiated new concepts for product line.   Monitored multiple databases to keep track of all company inventory.    Managed product development team, maintained WIP report and hired necessary staff as needed.   Planned and executed purchase orders for seasonal product lines.    Worked closely with cross functional teams, maintaining internal communication.  Reported directly to the President of the company          Sourcing Agent    January 2010   to   July 2015     Company Name   -   City  ,   State    Lead an independent consultancy to transpose client's inspirations into a finished,viable collection. Travelled domestically and internationally to source fabrics, trims and factories.  Generated tech packs and worked directly with factories to initiate the development process.  Managed each step of the pre production process, ensuring the quality and fit of the finished goods was achieved to the company standards.  Organized the client's sku plan to ensure the product line was merchandised to meet the buyers specifications.  Created and maintained the BOM to ensure all bottom line costs were included in the finished cost of goods.        Technical Design Manager    January 2008   to   January 2009     Company Name   -   City  ,   State      Managed a team of 22 technical designers/pattern makers, marker makers, graders and sewing department.  Improved production timelines, implemented cost saving construction techniques, and standardized the technical design processes.  Created production standards for internal personal to follow in addition to private accounts and factories.  Developed company manual to standardize the pre production through production process.  Worked with design, imports and sales departments to coordinate timely deliveries of finished goods.  Travelled globally to accounts, vendors and factories to insure the quality and fit of garments was maintained by company standards.  Managed the execution of tech packs to vendors and agents.  Conducted daily correspondence to factories, vendors, and accounts to insure production timelines were on schedule.  Analyzed and evaluated cost effective solutions with QC department to execute timely deliveries of finished goods.  Managed company calendar to maintain delivery schedule.  Reported directly to COO.          Director of Product Development    January 2006   to   January 2007     Company Name   -   City  ,   State      Responsible for the set up and management of the technical design department.  Accomplished company standards for in house departments and offshore factories to follow from the development process to the execution of finished goods.  Managed the design development process from designer sketch handover to bulk production delivery.  Responsible for the purchase of Lectra CAD system, hired a staff of patternmakers, established standards for fit, quality and construction.  Conducted daily correspondences with offshore factories to ensure timely deliveries of finished goods.  Extensive travel to Asia for follow up on the development process to finished goods.  Managed offshore factories from development to the production process to ensure all processes were on track.  Worked with freight forwarders and customs brokers in the production process to ensure all documentation and deliveries were on schedule.  Worked closely with the sales manager to ensure buyers were aware of new fits and changes of upcoming styles.  Developed and implemented vendor manual for all factories to follow in regards to the pre production process, specification system, packaging instructions and shipping guidelines.  Managed the company calendar to ensure all departments were meeting deadlines.  Reported directly to President of company.          Adjunct Faculty    January 2005   to   January 2012     Company Name   -   City  ,   State      Developed an advanced course curriculum for the Fashion Department at Orange Coast College and Long Beach City College.  Facilitate the development of offshore technical packages to include garment knock offs, pattern adjustments, appropriate fit, fabric qualities, package specifications and garment costs.  Students are taught global communications by the use of digital media, Adobe Illustrator, Photoshop, Excel and CAD systems.          Technical Design Manager    January 2002   to   January 2006     Company Name   -   City  ,   State      Responsible for the creation and implementation of the technical design department for the improvement of the fit and quality of the men, junior, swim and toddler lines.  Established and executed company guidelines for domestic and offshore factories to follow in the development of finished goods.  Hired and managed a staff of pattern makers, technical designers, graders, marker makers and sewers.  Established working relationships with offshore and domestic factories.  Created a new specification system and educated managers and manufacturing personnel in its use.  Created fit requirements for factories and production teams to follow.  Worked as a liaison between design, production and sales to ensure fit, quality and timely deliveries of finished product.  Worked with design, merchandising and production teams in trouble shooting cost effective construction techniques.  Managed day-to-day operations of the technical design department, managed the deliveries of offshore production.  Follow through with customs brokers and freight forwarders in regards to on time deliveries of finished goods from offshore factories.  Reported directly to VP Production          Production Manager    January 2000   to   January 2001     Company Name   -   City  ,   State      Managed the domestic and offshore production of women's sportswear and technical skiwear.  Sourced domestic and offshore factories, managed B.O.M., created WIP  reports, analyzed product costings and margins; collaborated with customs brokers to insure timely delivery of offshore product.   Ordered production fabric and trims for domestic production.  Maintained working relationships with offshore factories by regularly visiting the factories.  Performed inspections at offshore factories in regards to the efficiency of markers, quality of cutting and overall construction and fit of finished goods.  Worked with sales team to develop product, line plans and skus.  Issued purchase orders, cut tickets and maintained inventories domestically and offshore.  Maintained WIP reports, production schedules and timelines.  Reported directly to President of company.          Education      Bachelor of Arts   :   Clothing and Textiles.  Focus in Fashion Design  ,   2010    California State University   -   City  ,   State  ,   USA            Professional Affiliations     Member, Small Business Association (2008 - present)  Member, Alumni Association         Skills     Adobe Illustrator, Photoshop, Excel, Power Point, Word  Excellent organizational skills. Team player. Works well under pressure.    ",APPAREL
"           SENIOR ACCOUNTANT       Professional Summary    Senior accountant who completes accounting activities with accuracy and speed with extensive experience in full life cycle of general ledger accounting      Skills          Aderant/CMS  Excel  QuickBooks Pro  SQL  Access   Peachtree  Hyperion      Financial reporting  US GAAP principles  IFRS  Bookkeeping  Budget development  Individual tax returns  Essbase            Work History      Senior Accountant      Mar 2006   -   Current      Company Name     City  ,   State       Reconcile various balance sheet accounts not limited to cash and liability accounts, including bank statements, for the purpose of maintaining the accuracy of the general ledger in accordance with cash, GAAP, and various international tax legislative basis.  

Perform the primary liaison function for the interim and annual
audits performed by Deloitte.    Perform
assigned schedules for interim and annual audits.    Assist auditors with understanding of firm's internal controls
which include revenue and expenditure cycle.



   Review and analyze journal entries from the original accounting source and if a variance from the general ledger is found, initiate discussions with specialists in accounts receivable, accounts payable, payroll, and tax department to resolve the discrepancy.  Review and analyze international payrolls in aspect of income tax, local tax, consumption tax, and fringe benefit deductions for Seoul, Shanghai, and Tokyo office and upload into Aderant/CMS for posting into the general ledger.  Analyze and reconcile value added tax for Vienna and Seoul office  Resolve currency fluctuation issues and record gains/losses related to currency exchange rates for the international offices of the firm by using currency mode journal entries.  Analyze expatriate expenditures on monthly basis to be reported on W-2 form.  Prepare initial K-1 schedules to be filed by tax department   Prepare month-end various accrual journal entries including base wage, bonus, occupancy, prepaid property insurance, telecommunications, and catering accruals.  Prepare and analyze expense allocations from firm general to local offices on a monthly basis.  Review and analyze inter-company transactions for Seoul, Shanghai, Tokyo, and Vienna office  Prepare monthly financial statements, which are shared with the partners and management of the firm.  Assist in translation of various fixed asset invoices from Seoul and Tokyo office and other Asian offices' travel expense reports.  Notable accomplishments: Found material misstatement in prepaid property insurance for the first quarter of '08 and made prospective adjustments to the related general ledger accounts.  Provided clarity in Japanese payroll systems associated with health, welfare, and childcare allowance to the management and made prospective adjustments to the related general ledger accounts.         Accountant     Jan 2005   -   Mar 2006      Company Name     City  ,   State       Maintain financial records in accordance with GAAP to be reported to a parent company and investors.  Analyze & reconcile G/L accounts and prepare semi-annual, and end year B/S, I/S, and statement of cash flows Coordinate with warehouse manager to ensure daily shipping schedules.  Communicate with outside company's designated CPAs when tax issues arise.  Establish master employee payroll record file for information entry into payroll system.  Receive & compute hours, make deductions for 401K, health insurance, and other adjustments thru Paychex Prepare loan applications and maintain factoring arrangements with A/R schedule.  Assist in training, guidance and coordination of accounts payable, accounts receivable, and other departments and site personnel.  Performed semi-annual inventory valuation.           Financial Analyst     Aug 2002   -   Jan 2005      Company Name     City  ,   State       Manage and forecast funds for Palm Desert National Bank sponsored 350 ATM terminals averaging 2.5 million on a weekly basis.  Reconcile & settle, and act as lead accountant for Innobeta Systems, Inc., (affiliate of Money Marketing, Inc.).  Prepare monthly Profit and Loss reports as to surcharge and interchange.  Analyze communication and armor carrier expenses as a temporary M&A team member during due diligence procedure of ATM World Corp.  Analyze processing costs and network fees in terms of EFTs.  Prepare audit work papers, confirmations and other documentation to make the audit efficient and hold on audit fees in connection with annual audit.  Perform analysis of general ledger accounts; prepared journal entries and adjustments to facilitate closings.  Assist in the preparation of full financial statements and footnotes for investors and lenders.  Review work of staff and operations to assure that certain daily procedures and reconciliations were performed routinely according to policies and procedures.  Translate and prepare documents pertaining to defective parts of ComNet ATM Series assembled and distributed by Nextran Industries, a subsidiary company of Chungho ComNet Co., Ltd.  Consult private investors and customer services.           Education      Bachelor of Business Administration  :   Accounting     August 2002      TEMPLE UNIVERSITY     City  ,   State     Accounting Audit Project: ""Identifying potential risks that would impact the audit of Xerox Corp.""
Select Courses: Advance Accounting, Accounting Information System, Auditing & Assurance Services, Taxation       Interests      World travel/Photography/Golf/Soccer/Movie/Fashion        Certifications      Certified Public Accountant, New York State, Date
     of issued: 03/04/2015, License number: 117205        Additional Information      Activities: Vice President, APS (Accounting Professional Society) at Temple University, 2001 - 2002
     ",ACCOUNTANT
"         SOURCING & MERCHANDISING ANALYST       Summary     Sourcing and Merchandising Analyst committed to staying current on market trends and consumer interests. Collaborates with manufacturers to create the best product plans and boost sales revenue.       Highlights          Retail Buying  Purchasing  Inventory Control  Product Development      Sourcing  Negotiating  Detail Oriented  Analyitical            Experience     02/2014   to   Current     SOURCING & MERCHANDISING ANALYST    Company Name   －   City  ,   State      Shop the market find new products that fill current voids in the product mix   Analyze sales to determine categories to expand or reduce   Set pricing based on margin goals while being mindful of market prices for similar products   Develop new products with vendors as well internal engineering departments based on specifications acquired during research  Source new products from overseas vendors while assuring that our specifications and quality requirements are met   Create marketing plans to present my vision for the products to be shown on the website   Collaborate with several internal departments to assure that we are optimizing our web presence to increase sales   Report on Key Performance Indicators (KPIs) to upper management.         05/2008   to   01/2014     CONTRACTS REPRESENTATIVE II    Company Name   －   City  ,   State      Managed the contract lifecycle from the Request for Purchase (RFP) through closeout   Negotiated Terms and Conditions(T's & C's) and pricing for contracts   Reviewed and negotiated terms of Non-Disclosure and Teaming Agreements   Audited internal systems for contract compliance   Entered and maintained information in various contracts related systems   Developed compliant proposals with the Project Managers.         08/2005   to   02/2008     ASSOCIATE BUYER - YOUNG ATTITUDE DRESS SHOES    Company Name   －   City  ,   State      Shopped vendors to select or develop trend appropriate styles, including inline styles, special make ups, and closeouts, for over 250 stores   Negotiated prices to hit IMU and GM goals   Created and maintained Assortment Plans for organization and clear view of seasonal assortment   Collaborated with Planning Department to develop seasonal plans and maintain OTB   Worked closely with Allocation Department to ensure the correct product placement and inventory levels in stores   Monitored warehouse inventory.         06/2003   to   08/2005     ASSISTANT BUYER - SHOES, ACCESSORIES, & JEWELRY    Company Name   －   City  ,   State       Selected on trend product for placement in various multimedia  Sourced and developed product from overseas vendors  Negotiated pricing and minimums with vendors   Created and maintained budgets and assortment plans based on plans and open to buy   Worked closely with control buyers to maintain inventory levels and take markdowns Handled quality issues and RTV's.         01/2002   to   06/2003     CONTROL BUYER    Company Name   －   City  ,   State      Prevented backorders with use of sales forecasts and inventory analysis   Established minimum levels to place reorders   Communicated with vendors to place reorders and track deliveries   Maintained and used assortment plans   Placed initial buys and planned items to be carried in future catalogs.         04/2000   to   01/2002     ASSOCIATE BUYER - BETTER DRESSES    Company Name   －   City  ,   State      Shopped the market frequently to select fashion items for our target customer   Analyzed OTB and class plans, tracked sales and markdowns to meet GM plan   Collaborated with the planning department to develop and implement strategic six month plans   Ensured timely delivery of goods for allocation to stores   Created and entered purchase orders and communicated the information to vendors.         05/1997   to   11/1999     INTERNATIONAL OPERATIONS COORDINATOR    Company Name   －   City  ,   State      Provided customer service from initial request to product delivery for over 30 international customers   Communicated shipping instructions, developed invoices, interfaced with various warehouses   Worked with the Engineering Department to develop customer specifications   Acted as liaison between several internal departments and the customers   Participated in international trade show.         05/1997   to   05/1998     PURCHASING COORDINATOR    Company Name   －   City  ,   State      Controlled inventory levels, forecasted and planned production, expedited and tracked deliveries.  Sourced parts from overseas factories and made sure specifications were met.  Coordinated production, assembly and deliveries between several different overseas factories.         02/1997   to   05/1997     ASSISTANT BUYER - INTIMATE APPAREL    Company Name   －   City  ,   State           07/1996   to   02/1997     MERCHANDISING MANAGER TRAINEE    Company Name   －   City  ,   State           06/1994   to   06/1996     SALES ASSOCIATE/WRAP DESK COORDINATOR    Company Name   －   City  ,   State            Education     May 2011     Masters  :   Business Administration    SALVE REGINA UNIVERSITY   －   City  ,   State              May 1996     BS  :   Textiles, Fashion Merchandising, and Design Business Administration    UNIVERSITY OF RHODE ISLAND   －   City  ,   State       Minor in Business Administration             MBA              Skills     MS Office, MRP/ERP Systems, PO Systems, Data Warehouses    ",APPAREL
"         SALES ASSOCIATE/CASHIER       Summary     Nine years of experience providing customer support ·Managed a high-volume workload within a deadline-driven environment · Pleasant and professional demeanor · Once well with little to no supervision · Excels in a busy environment, customer service, inventory and taking responsibility of assigned work.     Friendly Sales Associate proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker and team player.           ​       Key Skills          Verbal Communication  Initiative  Flexibility                   Experience     01/2016   to   Current     Sales Associate/Cashier    Company Name   －   City  ,   State       Met incoming customers and provided immediate assistance.      Listened to customer needs and preferences to provide accurate advice.       ​        Trained all new sales employees on effective techniques.                           Reviewed purchases for fraudulent activities.     Worked flexible schedule to accommodate changing customer levels.                Answered incoming telephone calls with professional and knowledgeable responses.                      07/2012   to   01/2013     Company Name   －   City  ,   State      I make and answer phone call regarding clients billing issues
I greet greet clients to the gym and answer any and all question they may have.         11/2009   to   01/2016     Sales Associate    Company Name   －   City  ,   State      Maintain a neat and clean stock room.  Trusted to handle monetary transactions, cashier.  Perform opening and closing procedures.  Follow through with customer questions, concerns, and escalated issues when needed to management in
regard to customers complaints.  Determine customer's needs and help customer's make smart choices.  Perform product sales and customer service by suggesting additional add-ons or features that the customer
was not aware of
Skills used.  Outstanding customer service.  Offered solutions to customer problems.  Legendary customer service.  Always punctual(Never Called Out).          Company Name   －   City  ,   State            Education and Training     2010       Business and Computer science    Norwalk Community College   －   City  ,   State              Skills    billing, cashier, closing, clients, customer service, features, neat, ons, sales, phone      Additional Information      AWARDS
Victoria's Secret
August 2014
Employee of the month
Victoria Secret
August 2015
Employee of the month        Activities and Honors     Victoria's Secret   Employee for the month August 2015      ",FITNESS
"         DRIVER           Summary    Biological Science Technician with over 4 years of experience in vineyard and property maintenance. Customer service experience as well.            Experience      Company Name     July 2017   to   Current     Driver   City  ,   State            Company Name     February 2016   to   June 2017     Biological Science Technician   City  ,   State      Caretaker of plant specimens for research project  Planting, maintaining, and harvesting seed from plants  Supervisor: Roger Thilmony, roger.thilmony@ars.usda.gov          Company Name     May 2015   to   January 2016     Courier   City  ,   State      Independent contractor for app-based delivery service  Picked up food and other items from retailers and delivered them to customers  Local office: sfpostmates@postmates.com          Company Name     September 2003   to   July 2008     Laborer   City  ,   State      Completed all repairs and maintenance work to company standards  Planned work and determined
appropriate tools and equipment  Took care of facility grounds  Kept supervisor informed of job progress
and material requirements   Owner, Dave Umino, umonovineyards.com             Education and Training      Contra Costa College     2013       Associate of Arts  :   Political Science    City  ,   State      Political Science        Contra Costa College     2013       Associate of Arts  :   Liberal Arts: Social and Behavioral Sciences    City  ,   State      Liberal Arts: Social and Behavioral Sciences        Skills      Strong interpersonal skills  Customer service skills  Dependable worker  Excellent attention to detail     ",AGRICULTURE
"         DIRECTOR OF INFORMATION TECHNOLOGY       Summary    IT Director/Manager with extensive experience in network operations, leveraging expertise in organization growth and problem solving. Driven, professional and detailed-oriented with the proven ability to plan, design and implement technical systems, improve process flow and administer departmental budgets.      Highlights          Operating Systems: Windows 7, 8.1, 10, Windows Server 2008 R2 & 2012  Exchange Server 2007 & 2010 - Apple; Mac OSX & iOS - BB10 OS, Android  LAN, VPN, WAN IP networking  Citrix and remote terminal services, LogMeIn, Team Viewer, Skype for business.  Experience with SQL, SaaS and Hyper-V  Active Directory Services, Group Policy, DNS, DHCP, SSL, WSUS and FTP  San/Nas Storage, Cisco Routers, HP Switches, Sonicwall Firewalls  Symantec Backup/AntiVirus, Trend-Micro, Arcserve, Acronis                Experience     January 1996   to   January 2016     Company Name    City  ,   State    Director of Information Technology        Directed and managed the entire IT operations for a commercial real estate investment company with over 15 locations throughout the U.S.  Forecasted and planned all network information processing and communication needs for the entire company.  Provided senior level leadership on all IT security and risk management concerns.  Being proactive to ensure the continued functionality of a stable, reliable, and secure IT environment, including focus on current and anticipated cybersecurity threats and risk.  Ensured technology compliance with SOX, PCI, IT general and regulatory controls.  Established, documented and administered all IT operational policies and procedures to control systems and integrity risks.  Created and analyzed annual IT operational and capital budgets and 5-year plans.  Efficiently used monies allocated within those budgets.  Inspected 3rd party contracts, evaluated and negotiated proposals for software and hardware services.  Project leader for developing, planning and instituting disaster recovery and business continuity.  Provided redundancy on all network components and system failovers.  Redundant communication and internet lines using BGP for failover.  Ensured the consistency of existing applications by creating, maintaining, testing and enforcing standards/procedures for implementing software rollouts.  Used document imaging system for record retention.  Maintained and upgraded all Audio/Video in conference rooms.  Installed office security: Card key and camera systems.  Hired and managed system administrators and supervised outside consultants.  Originally hired as IT Manager promoted to Director in 2002.         January 1995   to   January 1996     Company Name    City  ,   State    Manager of Information Technologies        Provided network administration, PC and network trouble shooting, file server configuration, backup systems configuration, network and switch management.  Maintained Lotus Notes Domino Mail Server, operating system and application software upgrading, anti-virus and firewall management, hardware configuration and troubleshooting, application maintenance and administration.         January 1992   to   January 1995     Company Name    City  ,   State    Sole IT person Manager of Information Services        Recruited to relocate to Chicago to run the accounting operations system.  Began at LINC as the Accounting Operations Manager eventually became the Network Manager.  Maintained UNIX and Novell servers.         January 1991   to   January 1992     Company Name    City  ,   State    Customer Service Representative        Recruited by Software Company to relocate to Wellesley, MA.  Provided technical support for customers.          Education          Baruch College   City  ,   State      Accounting  BS    Accounting        Skills    Accounting, Active Directory, anti-virus, AntiVirus, Apple, Arcserve, Audio, Backup, BGP, budgets, Cisco Routers, Citrix, hardware, contracts, DHCP, disaster recovery, DNS, Firewalls, firewall, focus, FTP, hardware configuration and troubleshooting, HP, imaging, IP, LAN, leadership, LINC, Domino, Lotus Notes, MA, Mac, Director, Exchange Server, Mail, office, Windows 7, network administration, Nas, Network, networking, Novell servers, Operating Systems, OS, operating system, PCI, camera, policies, Project leader, proposals, real estate, risk management, San, server configuration, SQL, SSL, Switches, switch, Symantec, technical support, Trend, trouble shooting, UNIX, upgrading, Video, VPN, WAN, Windows Server   ",INFORMATION-TECHNOLOGY
"         INFORMATION TECHNOLOGY BUREAU DEPUTY DIRECTOR           Professional Summary     

Senior Information Technology
Professional with more than fifteen years of experience directing and managing
large and complex IT Operations and Data Center. Resourceful thinker,
methodical problem solver, and analytical in all facets of technical
management. Proficient at educational and advanced enterprise related technology
solutions. A strong, decisive leader who leads by example and hardworking
professional focused on results and details.  Fully bilingual in English and Spanish.
       Core Qualifications          IBM Enterprise z System & x Servers  Microsoft Windows  VMWare ESX  Cloud Computing  Operating Systems (Microsoft Windows, z/OS, zVM, AIX, SUSE Linux)  Databases (SQL, DB2, ORACLE, ADABAS)         Tools (Office, Project, Visio, SharePoint, Exchange, MSCCM, SolarWinds Orion, Tivoli, Track-It!)  Communication & Security (Frame Relay, MPLS, FCIP, Enterasys, CISCO, Fortinet)            Experience      Company Name     January 2010   to   Current     Information Technology Bureau Deputy Director   City  ,   State      Oversee and lead the Infrastructure & Operations IT Service, 24x7.  This includes the supervision of four divisions: (1) Programming & Applications; (2) Networking & Communications; (3) Desktop Services & Support; and (4) Operating Systems & Database.  Performance management and KPIs.  Key Accomplishments: Oversees a department of 140 contractors and employees.  Manages infrastructure data network of 9,300 users, 250 sites.  Evaluates direct cutting edge technology solutions for the implementation of 53 IT projects.          Company Name     October 2009   to   January 2010     Information Technology Director   City  ,   State      Provided technical leadership to a data center and technical supervision of analysts, programmers, database administrators, and network as well as the support personnel.  Key Accomplishments: Managed Data Center for 900 employees.  Developed an innovation and technological portfolio of IT projects in Vocational Rehabilitation Administration.  Supported department documentation digitalization initiatives at the Department of Labor.          Company Name     July 2004   to   August 2009     Senior IT Project Manager   City  ,   State      Delivered technical direction for a multimillion dollar Monitoring and Controlling System.  Key Accomplishments: The total amount managed was 185 plants of filtration water and sewer water treatment with 1,540 facilities through the PR Island.  SCADA - Supervisory Control and Data Acquisition).  Technical supervised the software analyst, programmers and database administrators during the software development and implementations of Department of Health compliance systems.  Career Notes.          Company Name     January 2003   to   June 2004     IT Business Consultant   City  ,   State    



 

Assist in computer network & voice integrator in over 11 Medical Center locations.Consulted for individuals and organizations in information technology business solution.        Company Name     January 2003   to   August 2004     Information Technology Business Consultant   City  ,   State      Assist in computer network & voice integrator in over 11 Medical Center locations.  Consulted for individuals and organizations in information technology business solution.          Company Name     January 2003   to   June 2003     Professor   City  ,   State      Taught courses in (1) Optical Networking; (2) System Analysis and Design.          Company Name     September 1999   to   August 2003     Professor   City  ,   State      Taught graduate courses in (1) Data Communication, Networks and Distributed Processing; (2) Computer Concepts and Programming Tools; (3) Relational Databases.          Education      Capella University      Ph.D.  :   Organization and Management    City  ,   State  ,   US            Inter American University      Educational Computing    City  ,   State  ,   US    Educational Computing        University of Puerto Rico      BSBA  :   Finance & Computers    City  ,     Puerto Rico    Finance & Computers          Languages    Fully bilingual in English and Spanish.      Additional Information      Awards & Honors
 Computerworld Honors Award Laureate Medal, California, April 2001. 
 Chamber of Representatives of Puerto Rico- Achievement Award, June 2000.
 AITP Distinguished Information Science Award in the Government Sector, from Association of Information Technology Professionals, Puerto Rico Chapter, October 2000.        Skills    ADABAS, AIX, analyst, Application Development, Budgeting, business solution, CISCO, Coaching, Databases, Database, Department of Health, direction, documentation, edge, English, Forecasting, Frame Relay, IBM, DB2, information technology, innovation, leadership, Linux, Notes, Mentoring, Exchange, Office, SharePoint, Microsoft Windows, Enterprise, network, Networking, Networks, Operating Systems, OS, ORACLE, Performance management, personnel, PhD, PR, Process Improvement, Programming, Project Management, Rehabilitation, Relational Databases, SCADA, Supervisory Control and Data Acquisition, Servers, software development, Spanish, SQL, Staff Supervision, supervision, System Analysis and Design, Technical Management, Telecommunications, Tivoli, Track-It, Visio, water treatment   ",INFORMATION-TECHNOLOGY
"        EA         INFORMATION TECHNOLOGY SPECIALIST III (DRUPAL DEV)       Summary     Drupal developer with five years of experience in site building, and frontend and backend development. Skills in theming, as well. Driven to provide excellent service and high-quality coding to create secure and functional sites for clients. Expert in Drupal and up to date on the latest developments and versions. Managed several projects for the NYSED Redesign Project using both Drupal 7 and Drupal 8, including full Drupal deployment services. Earned the respect and the trust from both the NYSED ITS and Program Office Managements.       Core Qualifications         • Superior proficiency in high-level Drupal 7 and Drupal 8 Development 
• Excellent proficiency in using Drupal Ajax and jQuery in web development 
• Exceptional knowledge of Drupal prior versions and upgrades 
• Extensive expertise with versioning management systems 
• Strong ability to manage multiple concurrent projects 
• High problem solving and analytical skills             Technical Skills      Programming and Scripting Languages:  C++, Java, JavaScript, PHP, Python, AJAX  Data-Oriented Languages and Databases:  SQL, PL/SQL, Oracle Database, DMS II, PL/SQL, JDBC  Markup and Stylesheet Languages:  HTML, HTML5, XHTML, CSS, and CSS3  Methodologies:  UML, Design Patterns  IDE:  Oracle JDeveloper, Eclipse, BlueJ, jGRASP, Microsoft Visual Studio  Framework & Middleware:  Drupal, Apache Struts, Apache, Tomcat  Software Applications:  MS Office, Oracle Database Server  Operating Systems:  Windows, OS X, and UNIX  Automated Testing Tools:  Selenium, Behat       Experience      Information Technology Specialist III (Drupal Dev)   /   Company Name   -   City  ,   State   08/2015   -   Current     • Lead Drupal Developer for the NYSED.GOV redesign project. 
• Completely re-architecting the NYSED.GOV's website and content strategy. 
• Migrating all data, building and configuring the new site, and creating the custom Responsive Drupal theme. 
• Streamlining the authoring experience for content creators and auditors. 
• Designing, coding, architecting and testing various themes, modules and processes to extend Drupal to meet the Department needs. 
• Developing the NYSED's Drupal-based websites using HTML5 and CSS3. 
• Supervising the H-BITS Consultant and providing guidance according to the project plan. 
• Analyzing client request to develop, test, and deploy functional software requirements. 
• Providing support and assistance to webmasters to publish and update content to the NYSED's websites. 
• Coordinating activities with ITS infrastructure support units related to the configuration of the NYSED's websites, as well as the establishing and maintaining file access rights. 
• Executing tasks associated with generating website analytics. 
• Managing installation and ongoing support of search technologies used on the NYSED websites. 
• Providing expert guidance to the NYSED program offices and the webmasters related to the website accessibility standards and compliance. 
• Maintaining the NYSED's existing websites using the Dreamweaver and the Contribute software. 
• Managing the unit in the absence of my unit supervisor. 
• Providing weekly status reports, statistics and recommendation to the upper management as needed. 
• Communicating clearly both verbally and in writing with management and customers. 
• Documenting Drupal architecture solutions.        Information Technology Specialist II   /   Company Name   -   City  ,   State   09/2013   -   08/2015     •	Developed and maintained IT (systems) written in LINC, COBOL, Java, Struts, PL/SQL, and XML. 
•	Analyzed and developed complex business intelligence reports to meet the needs of internal and external stakeholders. 
•	Collaborated with program office members to identify their business process requirements. 
•	Worked as a member of the application development team to build IT solutions that address the program office needs. 
•	Developed and executed test plans, troubleshoot and debug system application code. 
•	Assured systems and procedures are appropriately documented, meeting department standards, and following generally accepted IT practices.        Intern Application Developer   /   Company Name   -   City  ,   State   01/2013   -   06/2013     •	Maintained the support system to provide services to the clients. 
•	Developed program logic for new applications, analyzed and modified logic in existing applications 
•	Provided technical solutions for any applications issues.  
•	Developed software system testing and validation procedures, programming and documentation. 
•	Tested EDI and other application systems; performed Data validation by executing complex SQL queries.        Intern iOS Developer   /   Company Name   -   City  ,   State   08/2012   -   12/2012     •	Designed and built applications for the iOS platform. 
•	Ensured the performance, quality, and responsiveness of applications. 
•	Collaborated with a team to define, design, and ship new features. 
•	Identified and corrected bottlenecks and fixed bugs; maintained code quality, organization, and atomization.        Assistant Store Supervisor   /   Company Name   -   City  ,   State   02/2010   -   09/2013           Supervisor of Footwear Department   /   Company Name   -   City  ,   State   02/2008   -   12/2009           PROFESSIONAL DEVELOPMENT       City College of New York of the City University of New York, The   -    -   City  ,   State  ,   United States   2013    Bachelor of Science  :   Computer Science          VOLUNTEER EXPERIENCE      Employees Association                 05/2016 – Present 
IT Chair of the IT Committee Board 
• Create and maintain the website along with the other committee members. 
• Train and educate about latest technology tools to the fellow team members. 
• Organize the weekly meetings and engage in different task-oriented activities. 
• Encourage the other board members to collaborate and share their expertise.    ",INFORMATION-TECHNOLOGY
"         SUPPLY CHAIN MANAGER           Summary    Operations Manager FIU College of Business MBA Programs          Experience         November 2013   to   July 2014     Supply Chain Manager   City        Achieved corporate goals through the development and execution of strategy, policy, and leadership.  Primarily, but not limited to activities relating to master planning, tactical purchasing, receiving, warehousing, and shipping, and general materials Management.  Created and implemented Supply Chain Operational Excellence plan and Business Process Improvement plan to increase inventory turns (from 4 average turns per year to 7 average annual turns per year) within a high mix, low volume global business environment.  Controlled inventory assets to include expendable aircraft parts, Rotable and exchange pool assets, chemicals, miscellaneous shop supplies and consumable items valued at 6.8 million dollars.  Achieved and maintained  KPI's related to inventory turns, purchase price variances, material availability, on-time delivery, past due backlog, customer lead time, and overtime premium expenses.  Through both strategic initiatives and tactical response, ensured material availability for fulfilling customer orders on time, meeting target customer lead times, and fulfilling revenue commitments.  Responsible for weekly cycle count program and annual physical inventory processes.  Maintained a key role in the execution of monthly Sales, Inventory, and Operations (SIOP) goals.  Implemented lean principles, change management process, and best practices, for all purchasing/procurement, material handling/storage, and logistics activities.  Developed direct reports to support departmental and organizational continuous improvement goals.  Created and managed departmental expense budgets.  Negotiated and executed supplier agreements/contracts by working with cross-functional stakeholders and suppliers to reach agreement on contract terms and conditions.  Worked closely with department heads from Quality, and Engineering on driving cost reduction programs through the organization.  Established VMI, Kanban, and Consignment as strategies to reduce total cost.  Engaged actively in supplier performance management, measurement and KPI maintenance driving a culture of continuous improvement within our supply base.  Performed and analyzed history and supply/demand trends in order to strategically forecast future needs and maintain acceptable inventory levels.          Company Name   November 2010   to   October 2013     Materials Manager           Responsible for sourcing and procuring all material required for repair and overhaul of jet engine and components as well as all contracts for outside services and long term agreements with suppliers.  Controlled $1.5 million in component parts inventory while maintaining 12 inventory turns annually.  Directed all purchasing activities and decisions (estimated annual volume $2 million).  Succeeded in cost reduction in procurement of all supplies, materials and services required to repair and overhaul jet engine components.  Oversaw inventory management; developed and implemented process improvemt tactics to streamline the inventory control, forecasting and purchasing activities resulting in significant reduction in stock out situations and improvent in vendor relationships.  Managed Rotable assets to include managing inventory levels of repairable and overhauled parts.  Conducted exchanges, including coordinating shipment of Rotable asset to customers, and ensure approved core return meets company guidelines.  Prepared, solicit, and evaluate competitive bids on outside vendor repairs for rotable parts.  Manage rotables repair program, including evaluating repair shop capabilities and quality or work performed, negotiating repair agreements, terms, pricing and turnaround times.  Directed and coordinated all functional personnel to continually achieve a high degree of professional performance.  Spear headed the transition and implementation of Quantum (Component Control Software), to include all processes from operations management to all inventory manage modules seamlessly.  Conducted meetings and presentations with executives and other managers as well as employee groups of over one hundred participants.          Company Name   November 2006   to   November 2010     Contracts Supervisor           Interacted with Department heads to ensure the highest quality proposal was provided by meeting the customers' requirements for Value Added Services Programs, valued at $1.5 Billion.  Reviewed terms and conditions to ensure requirements are in line with B/E policies as well as regulations such as DFAR, ITAR, and Proprietary parts licensing.  Directed the activities and balance the workload of employees to ensure timely delivery of the most competitive prices, resulting in $151 M.  of awarded contracts.  Initiated a departmental wide interest for the customer and their needs, by guiding employees on how to research  the customer, what they do and how we can better support their contract.  Negotiated pricing, delivery and other cost savings with vendors to ensure maximum profit margins were achieved with each contract.          Company Name     September 1996   to   December 2001       City  ,   State      Purchasing and Procurement of military and civilian equipment.  Reviewed the accuracy of purchase orders to ensure appropriate use of government funds.  Maintained inventory control through quarterly cycle counts.  Maintained effective working relationship and close coordination with other defense agencies and suppliers.          Education      University of Phoenix     Graduate School of Business   2010         State              University of Maryland     2006       B.S  :   Business Administration    Business Administration             2012       Lean Six Sigma Certification              Languages    Fluent in Spanish      Skills    streamline, balance, budgets, Business Process Improvement, change management, competitive, continuous improvement, contracts, cost reduction, delivery, driving, forecasting, functional, funds, government, inventory management, managing inventory levels, Inventory, inventory levels, inventory control, leadership, logistics, materials Management, materials, meetings, exchange, negotiating, operations management, organizational, performance management, personnel, policies, presentations, pricing, processes, Procurement, profit, proposal, Purchasing, Quality, receiving, repairs, research, Sales, shipping, Six Sigma, Fluent in Spanish, strategy, strategic, Supply Chain, warehousing   ",AVIATION
"         DIRECTOR OF COMMUNITY             Skills        Adobe Creative Suite, Microsoft Office Suite, Google Apps, Facebook, Twitter, Instagram, Pinterest, Tumblr, Google+, Youtube, Blogger, Wordpress, Vertical Response, Constant Contact, Raiser's Edge, ProClass, CampusCafe, RetailPro, ILS, Rentrak
ADDITIONAL WORKSHOPS
Visual Thinking Strategy, Arts & Healthcare, Community Art Projects, Art & Storytelling, Encaustic Painting, Ceramics, Printmaking.            Experience      Director of Community    August 2017   to   Current     Company Name   －   City  ,   State      Provide customer service and administrative services, acting as main point of contact for Community Education office.  Facilitate operations and communications with other offices regarding IT, Finance, Security, and HR.  Use design experience, writing, and computer skills to market events and programs.  Design promotional materials for print and web as needed, such as postcards, fliers, banners.  Manage social media pages and design ad campaigns, leverage analytics.  Increased social media activity by 30% over past two years.  Design and analyze email marketing campaigns.  Research and coordinate with marketing staff to place web and print ads.  Event planning and management for community engagement.  Provide administrative support to a wide range of constituents.  Assist students with registration, class preparations and communications while working toward enrollment goals.  Increased enrollment by 7% through fresh marketing strategy and improved customer service policy.  Assist faculty with design of courses, scheduling, contracts, and facility and supply needs.  Curate art classes and workshops for triannual course catalogs, collecting images, bios and descriptions.  Proofread and edit catalog content.  Coordinate bulk mailing.  Manage vendor and account relations for materials and supplies, tracking and placing of orders.  Process tuition payments, request and track refunds.  Oversee scholarship program.  Develop faculty pay schedule.  Draft, collect and archive contracts.          Assistant Director    November 2012   to   August 2017     Company Name   －   City  ,   State      After facilitating merge with NH Institute of Art, helped design and implement new systems to run Sharon Arts Center School of Art & Craft as a satellite facility for higher education.  Built new processes to integrate with financial, HR, IT, and Marketing offices.  Acted as department registrar, designed classes and recruited arts faculty, curated catalog.  Performed marketing work to increase enrollment.  Oversee scholarship program.          School Director    September 2009   to   November 2012     Company Name   －   City  ,   State      Oversaw facilities and education administration operations.  Designed catalog of art classes and workshops, recruited arts faculty.  Designed fundraising events to purchase studio equipment and develop community.  Oversaw implementation of student management software.  Initiated and oversaw student exhibitions to develop community and awareness.  Curated content for course catalog.  Oversaw budget of $250K.          Webmaster    July 2009   to   November 2012     Company Name   －   City  ,   State      Gained creative project management experience, facilitating planning and communications between design team and staff of colleagues during rebranding and launch of www.sharonarts.org.  Performed all content uploads and ongoing maintenance, including press release blog updates, photo galleries, and donor portal.  Designed and implemented new online donor system and related reporting.          Administrator    April 2009   to   September 2009     Company Name   －   City  ,   State      Implemented new social media pages and email marketing software to assist Marketing office.  Assisted Development office with fundraisers, events and focus groups, maintained sensitive donor information database and communications.  Assisted Education office with student communications and enrollment transactions.          Assistant Manager    March 2008   to   April 2009     Company Name   －   City  ,   State      Oversaw inventory management and customer service while working toward retail sales goals.  Assisted with curatorial needs of Fine Art Gallery of rotating exhibitions, including labels, inventory, shipping and docent coverage.          Intern/Free-Lance Production Assistant    September 2006   to   January 2008     Company Name   －   City  ,   State      Studied animation and digital art software while providing graphic design and project assistance.          Education and Training      MFA   :   Creative Writing  ,   2016    New Hampshire Institute of Art          Creative Writing        BS   :   Communications/Graphic Design  ,   2007    Fitchburg State          Communications/Graphic Design        Skills    administrative support, Adobe Creative Suite, Event planning and management, fundraising, graphic design, inventory management, mailing, marketing strategy, Painting, promotional materials, retail sales, scheduling     ",ARTS
"         CONSTRUCTION CONSULTANT       Summary    To secure a project management position with a dynamic organization where I can be contribute to a team and utilize my extensive
leadership experience to develop and grow the business. Held every management position within the organization including: general manger, national corporate trainer, front
      of the house manager, kitchen manager, and bar manager.
      Experience in the organization culminated as a store owner and operator.          Experience     01/2011   to   01/2015     Construction Consultant    Company Name   －   City  ,   State      Supervised well site and location road construction, equipment procurement, and logistics.  Coordinated facilities construction and well production.  Consulted with project managers, vendors, and other departmental personnel to discuss and formulate estimates and resolve
      job site issues.  Obtained, organized, and analyzed multiple subcontractor quotes across varying trades by specifying materials, identifying
      qualified subcontractors, and negotiating prices.  Supervised well site completions including: well site perforations, well site logging, and well site flow back.  Communicated with both internal and external project stakeholders to troubleshoot issues and determine appropriate
      resolutions.  Coordinated and oversaw all project crews including construction, safety, and electrical.  Identified and documented issues and risks to offer realistic recommendations for alternatives to achieve desired company
      results.  Held and facilitated all daily JSA's.  Consistently worked on multiple projects and issues with the ability to determine the severity of an issue and escalate
      appropriately as needed.         01/2010   to   01/2011     Prospective Owner Operator    Company Name   －   City  ,   State      Oversaw all front of the house and back of the house hiring and training.  Ensured that front of the house shifts ran smoothly and efficiently while providing thorough and friendly customer service and
      driving sales in a business averaging $100,000 in gross weekly sales.  Managed all front of the house and back of the house inventory control and purchasing.         01/2007   to   01/2010     Assistant General Manager    Company Name   －   City  ,   State      Wrote and unified entire company wide inventory control system.  Managed daily cash intake, bar and alcohol inventory, building repair and maintenance budgets, and account payable.  Oversaw hiring, training, and scheduling of all sixty front of the house employees.          Education     1990       Business and Civil Engineering    University of Tennessee   －   City        Business and Civil Engineering Steve Knowles
Kodiak Energy Consulting, LLC - Vice President of Operations        Skills    budgets, budget, Consulting, customer service, driving, fast, hiring, inventory, inventory control, logging, logistics, materials, Microsoft Office Suite, needs assessment, negotiating, personnel, procurement, project management, purchasing, quality assurance, safety, sales, scheduling, self-motivated, managing
suppliers, troubleshoot, verbal communication skills, excellent written   ",CONSULTANT
"         MANAGER ENGINEERING MANUFACTURING SYSTEMS ENGINEERING MANAGER         Summary     Personable Engineering Manager successful at building strong cross sector professional relationships. Manages large and complex projects for the heritage ES now MS sector while maintaining high team morale and energy. Skilled mentor and mediator who excels at bringing out the best in team members.          Experience      Company Name    City  ,   State    Manager Engineering Manufacturing Systems Engineering Manager   08/2015         Drafted action plans and led collaboration meetings with functional organization executives to review project status and proposed changes.  Collaborated with cross-functional teams to draft project schedules and plans.  Manage a team of 8 direct Manufacturing Systems Engineering (MSE) leads within the Manufacturing Engineering (ME) organization that are responsible for developing, maintaining, and integrating web tools to be used by manufacturing, engineering, and business systems and processes.  Provide tactical and strategic IT leadership and coordination for Manufacturing System Engineering tools products, processes, applications and technology.  Support the Manufacturing Engineering directorate with IT activities including strategy development, budget and cost management, product and service acquisition and delivery, teaming relationships and communication activities thereby ensuring timely and cost effective delivery and customer satisfaction.          Company Name    City  ,   State    Manager Engineering Process Initiatives Manager   04/2015   to   08/2015       Managed a team of 15 direct and dotted line sector-wide process leads with an operating budget of $5M within the Engineering, Manufacturing, & Logistics (EM&L) Process Initiatives (PI) organization that are responsible for integrating sector-wide engineering and business processes.  Coordinate process efforts across the sector and facilitate collaboration for consistent, compliant and affordable processes consistent with CMMI and ISSO standards.  Governed the sector wide development and migration efforts from SharePoint 2010 to SharePoint 2013 for Engineering, Manufacturing, & Logistics (EM&L).  Efforts include defining scope of work, financial planning, governance, strategic planning and delivery.  Manage all aspects of the project plan for successful phased migrations using distributed resources.  Worked closely with the Enterprise Shared Services team (ESS) to streamline migration plans, communications, and training material for the Electronic Systems (ES) sector for SharePoint 2013.          Company Name    City  ,   State    Manager Engineering Process Manager   04/2014   to   04/2015       Managed a team of six sector-wide process leads with an operating budget of $2M within the Engineering, Manufacturing, & Logistics (EM&L) Process Initiatives (PI) organization who are responsible for integrating sector-wide engineering and business processes.  Coordinate process efforts across the Engineering East organization and facilitate collaboration for consistent, compliant and affordable processes consistent with CMMI and ISSO standards.  Defined and coordinated sector-wide migration efforts for SharePoint 2007 to SharePoint 2010.  Efforts include defining scope of work, financial planning, governance, strategic planning and delivery.  Managed all aspects of the project plan for successful phased migrations using distributed resources.  Directed sector wide implementations of knowledge transfer/sharing projects in SharePoint 2010 to include the Reuse Library, Lessons Learned, and Idea Exchange.  Champion existing projects; moving them forward by encouraging innovation, communication, and adoption; as well as developing teams for new projects.  Developed and administered sector wide training classes for SharePoint 2010.  Delivery includes campus-based and virtually led SharePoint classes containing 15 participants per class.          Company Name    City  ,   State    Business Process Analyst   12/2012   to   04/2014       Planned, monitored, and tracked assigned change request progress for quarterly software development lifecycle release schedules.  Proactively identify and resolve issues, escalate problems, and facilitate cross-team coordination in support of the Medicare Beneficiary Database Suite of Systems (MBDSS), under the direction of the Centers for Medicare and Medicaid Services (CMS) as well as the Social Security Administration (SSA).  Served as a primary resource for interfacing with end users, Information Technology (ITS) staff, and stakeholders to develop and manage requirements for mission-critical systems and business needs.  Articulated written and oral requirements with CMS leaders, subject matter experts, and business partners.  Participated in process improvement development for monitoring program progress, intervention, and problem solving to meet productivity, quality, customer-satisfaction goals, and Northrop Grumman strategic objectives.  Received the October 2013 Northrop Grumman MBDSS Shout Out Award for managing a complex and difficult change request using strong organizational and leadership skills, providing technical support and creative solutions to ensure the work remained on target.          Company Name    City  ,   State    Requirements Manager   04/2011   to   11/2012       Oversaw various IT system development processes to implement the Cultural Knowledge Consortium (CKC) enterprise web based portal solution.  This effort was under the general direction of Army TRADOC G2 with a budget of 3.6mil.  Maintained continuous alignment of the CKC IT project scope with strategic CKC program business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent in support of the organizational mission.  Identified CKC technical and program specific requirements while building credibility, establishing rapport, and maintaining communication with stakeholders at multiple levels, including those external to the organization through the development of the CKC Project Charter, Project Plan and Functional Requirements Documentation.  Presented periodic dashboard reports on the current IT project, future collaboration opportunities and client issues on the CKCs enterprise web based technical solution to Army TRADOC G2 leadership.          Company Name    City  ,   State    Applications Specialist   08/2009   to   02/2011       Delivered IT support for the physician practice management tool Epic.  Managing system conversions, deployment, performance tuning, and monitoring of Epic Summer 2009 from Epic Spring 2007.  Performed organizational business and systems analysis to properly document workflows and execute training plans.  Review documentation for validity/completeness, authored and participated in overall project documentation for Electronic Health Records.  Gathered and assessed needs from internal business units; recommended solutions to resolve issues (e.g., process workflow, printing issues, and access options); and tested functional specifications for Epic.  Worked in partnership with multiple departments, management teams, physicians, and personnel in the use of business and clinical information systems across the organization while incorporating Electronic Health Record technology.          Company Name    City  ,   State    Business Systems Analyst   01/2009   to   08/2009       Managed a multifunctional team of employees who provided short term SDLC analysis, design, coding, and testing for a centrally hosted web solution application for the Norfolk Naval Shipyard while implementing CMMI level 3 best practices.  Served as the Process and Product Quality Assurance Auditor (PPQA) and Metrics Coordinator.  Responsibilities included implementing the PPQA process on the team by developing the audit plan, executing audits, documenting non compliances and following up on open noncompliance actions.  Collaborated with user representatives from public shipyards and NAVSEA 04X sponsor to research solution alternatives, define requirements for the conversion of the NWEPS application to a web based business intelligence application which included Earned Value Management, Strategic Workload Forecasting, Human Resource Management and Quality Performance modules.          Company Name    City  ,   State    Information Architect   08/1996   to   01/2009       Governed focus groups and cross functional project teams to resolve functional and technical processes with the implementation of qualitative and quantitative decision support programs for a managed care organization.  Automated manual processes to drive gains in data tracking/accuracy, workgroup efficiency and profitability.  Through the use and creation of dashboards and ad-hoc reports using MS Access, Excel, and Cognos, data management strategies were implemented that transformed the Medicaid health plan data into actionable information for improving clinical and financial outcomes with significant ROI's.  This process netted an additional $690k in capitation revenue for fiscal year 2009.  Evaluated and supported development, integration, and implementation of automated business intelligence information systems such as Cognos and SAS for Medicaid health plan data through the use of database design, modeling, and management developed streamlined procedures that decreased labor time and eliminated redundancies in data management which generated a cost savings of $6K for Fiscal Year 2009.  Created a process for use by external Medicare auditors that resulted in cost avoidance for Optima Health -Government Programs, which generated a savings between $40K and $125K in 2009 due to internal vendor review and consulting.          Education      Masters of Business Administration  :  Project Management   2011     NOVA SOUTHEASTERN UNIVERSITY DISS, Attending

BRENAU UNIVERSITY  ,   City  ,   State  ,   US     Project Management         Bachelor of Science  :  Management Information Systems   2008     NORFOLK STATE UNIVERSITY  ,   City  ,   State  ,   US     Management Information Systems         Associate of Science  :  Business Administration   2002     TIDEWATER COMMUNITY COLLEGE  ,   City  ,   State  ,   US     Business Administration         Skills     Adobe Captivate, Blackboard, Business Objects, Clarity, Cerner, DOORS, eCHIMP, Eclipsys, EHRs, EPIC, HBOC, MACESS, IDX, I-MAX FACET, HEAT, SQL Server 2005, Cognos, ER/Studio, Mini-tab, Oracle, SAS, SharePoint Foundation 2007/2010, SPSS, and pcAnywhere.   User Level:   Advanced user of the Microsoft Office suite of software packages to include: Excel, Word, One Note, Outlook, Power Point, Project, SharePoint, and Visio.    ",ENGINEERING
"         HR PROFESSIONAL       Summary     Dependable Self-motivated and assertive Human Resources Professional with innovative solutions and personal accountability who incorporates quality decision making to facilitate success and who promotes a team-oriented and open-door environment that is conducive to a successful staff.          Skills      Staff Recruitment & Retention  Employee Relations, retirement  Payroll, health and welfare  HR Program/Project Management  Orientation & on-boarding  Training & Development  Performance Management  Leave of absence and ethics  HR Policies & Procedures  Organizational Development        Core Competencies        Extensive people's skill and outstanding communicating skills to drive effectiveness.  Concrete skill trained in HR in the capacity of HR assistant for 3 years and more than 12 years hands-on experience in customer and financial services.  Experience in the administration of benefits and compensation programs and other Human Resources programs.  Quickly learn procedures and methods, with exceptional organizational skills.  Evidence of the practice of a high level of confidentiality and trustworthiness.  Proven experienced team player bringing enthusiasm and energy into group efforts.        Experience      HR Professional    04/2013   to   06/2014     Company Name   City  ,   State      Respond to and resolve issues or questions raised by employees or leaders regarding benefits, payroll, HR policies/procedures, general transactions or other HR-related activities. Utilizes in-bound phone queue, e-mail, and face to face to receive inquiries as well as provide resolution. Provide accurate information and counsel to employees and/or people leaders on their questions and issues, escalating when appropriate.   Act as the first point of contact for employee/manager questions - Confirmation of employments with various external agencies and liaise with third party callers.  Trainer for new employees and new procedures.  Handles highly sensitive and confidential information on a daily basis, an acts as a liaison between customer and 2nd level support.  Assist employees with all matters regarding leaves, including short-term disability and long term disability, and assist employees with questions and concerns regarding, work environment, problems with management, leave of absence, resignations etc.   Thoroughly document and record all inquiries and resolutions within the information tracking database to ensure the recording of complete information for future reference and archival purposes.  Document escalation issues including party to whom matter was escalated.   Begin applying troubleshooting techniques to issues that are more complex in nature; determine when escalation to a team leader or specialist is appropriate to the situation.   Process HR and/or payroll transactions in the HR Management System (HRMS)  Validate accuracy of all transactions, particularly those affecting employee levels, pay or benefits.   Receive and make telephone calls to respond to, and resolve customer inquiries and concerns.          HR Assistant   07/2011   to   05/2013     Company Name   City  ,   State      Liyanage & Co, Trained under and worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer HR budget; and handle HR assistant workplace issues.    Employee recruiting strategy  Developed and enforced company policy and procedures  Developed company personnel policies  Facilitated the criminal background check  Managed the employee rewards programs, Surveys and research.  Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database          Client/Advisor Professional    11/2011   to   07/2012     Company Name   City  ,   State      Ameripise Financial, Minneapolis MN. A leading company in financial planning   Assist advisor and clients in processing and maintain financial products and services offerings.  Provide guidance and assistance on updating consumer lending products and other financial products.  Interacting with intra-company teams and providing assistance in completing customer cases and product offerings.  Guide  advisors  and  clients  through  estate  settlement,  ownership  changes,  marital  status  changes  and  beneficiary changes.          Personal Banker   09/2008   to   09/2011     Company Name   City  ,   State      Wells Fargo Bank, Minneapolis MN, A foremost organization in banking and financial field.   Customer assistance for personal/business/consumer lending products  Working  with  Wells  Fargo  partners  in  privet  banking,  insurance,  mortgage,  investment  and  retirement  to  increase solutions and profits.  Coaching and working with tellers and customer representatives in maximizing service and sales solutions.  Helping to bring branch customer satisfaction scores up and striving to meet optimum customer satisfaction resulting in successful survey outcomes for branch.  Working as a loan office, originator, opening and maintaining consumer loans          Education      Master of Art  :   Human Resources Management   May 2012       Concordia University   City  ,   State               Bachelor of Arts  :   Art-(HR & Communication )   April 2007       University of Colombo   City  ,     Sri Lanka          ",HR
"         CHILD FAMILY ADVOCATE           Professional Profile     Talented administrative professional with background in accounting and finance. Extensive knowledge of AR/AP, Microsoft Excel and Quick Books-software skills. Fearless Child Family Advocate comfortable taking a stand against threats to a child's safety or well-being. Works directly with government officials, children and families to find the best care possible for every child.       Qualifications          Attentive listener  Sensitive  Family maintenance  Detail-oriented      Excellent interpersonal skills  Team player  Staff development            Relevant Experience     Served many program participants who went on to earn high school diplomas or GEDs.  Increased office organization by developing more efficient filing system and customer database protocols.  Led support groups to help parents regain and improve their parent-child bond.       Experience      Child Family Advocate    August 2013   to   Current     Company Name   －   City  ,   State      Collaborated with community members to educate the public regarding issues such as drug abuse prevention and traffic safety.  Collaborated with community leaders, organizations and public agencies to promote the organizations community service programs.  Maintained daily records of children's individual activities, behaviors, meals and naps.  Created and implemented developmentally-appropriate curriculum that addressed all learning styles.  Established a safe play environment for the children.  Supervised children on field trips to local parks, fire stations and zoos.  Directed all protective placement, case management, parent education and family reunification activities.  Advised patients on community resources, made referrals and devised realistic treatment plans.Communicated with public social and welfare agencies to obtain and provide information.          Customer Services Team Lead    October 2010   to   March 2013     Company Name   －   City  ,   State       Surpassed revenue goals in four consecutive quarters.      Created training manuals targeted at resolving even the most difficult customer issues.      Developed, implemented and monitored programs to maximize customer satisfaction.     Interviewed, hired and trained new quality customer service representatives.     Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.            Customer Service/Banking     November 2007   to   March 2009     Company Name   －   City  ,   State       Collected customer feedback and made process changes to exceed customer satisfaction goals.      Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.      Opened new customer accounts, including checking, savings and lines of credit.     Examined checks for identification and endorsement.     Processed treasury, tax and loan payments.            Administrative Assistant    August 2007   to   November 2007     Company Name   －   City  ,   State       Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.     Dispersed incoming mail to correct recipients throughout the office.      Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.     Received and distributed faxes and mail in a timely manner.            Call Center/Phone Representative/Collector    August 2005   to   November 2007     Company Name   －   City  ,   State       Computed accurate sales prices for purchase transactions.     Eliminated outdated records by sending the records to be scanned.     Identified and resolved system and account issues.     Verified and logged in deadlines forresponding to daily inquiries.            Education      l Coursework in Organizational Behavior, Compensation, Labor Relations and Recruitment

 l Continuing education in Human Services        Greenville College

 l Desktop publishing workshop   －   City  ,   State              Skills      scheduling appointments  AS 400, budgets  call center  Customer service  financial, funds  Labor Relations  Leadership  Sales     ",ADVOCATE
"         COLLEGE ASSISTANT       Summary     Professional leader with strong emphasis on management initiatives, focused on developing comprehensive family and child-related programs and services. Goal-oriented professional with strong leadership capabilities.   Detail-oriented exhibiting excellent communication, building networks, problem solving and strategic planning skills.  Exceeding deadlines, and managing multiple projects on time and budget without compromising quality.  Passionate about helping others.              Skills          Strong leadership   Analytical & problem solving  Adaptability, teamwork & communication   Program management,   Family and children's programs knowledge     Exemplary people management skills       Exceptional communication skills         HIPAA guidelines           Microsoft- word, excel, power point, access, outlook  Google Docs, google Sheets  Research   SPSS Statistic Software   SAP Accounting Software             Work History      Program Manager     07/2009       Company Name   City  ,   State             Coding Compliance Auditor     03/2011   to   11/2011     Company Name   City  ,   State             Experience      College Assistant   10/2013   to   02/2014     Company Name   City  ,   State          Explained program offerings and requirements to parents and students and answered related questions.    Recruited high school students in the community and registered them into Baruch College's College Now program which provided students with a great opportunity to earn college credits while in high school.  Coordinated and assisted in the recruitment and retention initiatives that increased recruitment by 50% for the spring 2014 semester.  Organized and developed strategies for students and parents involvement to encourage success in the program.            Collaborated with representative(s) from both our partner and prospective schools on our enrichment programs for college preparation.  Collectively worked as a team with the Director and the Associate Director on marketing strategies for various events, such as new student orientation.  Created database for participating students and high schools in Microsoft Access and Excel.     Increased public awareness of Baruch College through the promotion of programs, institutional image and student's engagement.  Performed clerical duties to include, emailing, faxing, scanning, photocopying and answering phone.  Engaged in effective customer service support to the students, alumni, faculties and staff of Baruch College.           Coding Compliance Auditor   03/2011   to   11/2011     Company Name   City  ,   State       Management and coordination of daily operations of the clinic and physicians practice including attending physicians, fellows, residents and medical students.  Analyzed and audited medical records retrospectively and concurrently for accuracy of documentation and coding in compliance with Medicare guidelines for an outpatient multi-specialty facility.  Performed training sessions for physicians on selecting the accurate level of Evaluation & Management (E/M) and Procedural codes; to ensure they met national standards.  Educated 20-30 physicians individually on how to accurately use the Current Procedural Terminology (CPT) and International Classification Diseases 9th Revision (ICD-9) codes to the highest level of specificity that led to billing error reduction.  Created and implemented new documentation template for the department of Cardio-Vascular Intravenous Therapy Department increasing accurate documentation and billing.  Processed accounting requisitions, office management: scheduling using ID extend, billing, processed health insurance claims.          Program Manager   08/2009   to   Current     Company Name   City  ,   State       Manages several programs in the karate school, including the after school and summer karate program for approximately 100 children ages 4-17 while maintaining alignment of the organization's mission.  Explain program offerings and requirements to parents and students and answer related questions.  Identify the needs for each child and take educational initiative to create additional tutoring tools and resources to address these challenges.  Assess and track students' progress and make recommendations to modify program to enhance effectiveness in their academic and martial arts development.   Address program and policy issues, developed best practices and improve service delivery.    Implement software to track payments, program effectiveness and generate reports.  Analyze budget to plan and organize activities for the various programs.  Coordinate and team leader for meetings, appointments and special events/activities.  Collaborate and encourage students and parent's commitment to promote academic development.  Handle sensitive information in a confidential manner.          Education and Training      Master of Public Administration  :   Public Management    Baruch College    Public Management        Bachelor of Professional Studies  :   Applied Business Management    Medgar Evers College    Applied Business Management        Associate of Science  :   Business Administration        Business Administration        Interests    The New American Academy Charter School (TNAACS), BROOKLYN, NY
President of Parent-Teacher's Organization (PTO)          09/2015-Present
Oversee all aspect of PTO body. Act as chief spokesperson for PTO, and chief liaison between all components of the TNAACS community, including parents, teachers, staff and Principal.        Skills    academic, accounting, Accounting Software, arts, billing, budget, clerical, CPT, customer service, database, documentation, faxing, ICD-9, image, insurance, Leadership, Director, marketing strategies, meetings, Access, Microsoft Access, Excel, Outlook, PowerPoint, Publisher, Microsoft- Word, office management, Problem Solving, coding, progress, promotion, recruitment, Research, SAP, scanning, scheduling, SPSS, Teamwork, phone, Therapy, tutoring      Additional Information      COMMUNITY/VOLUNTEER SERVICE 
The New American Academy Charter School (TNAACS), BROOKLYN, NY
President of Parent-Teacher's Organization (PTO)          09/2015-Present
Oversee all aspect of PTO body. Act as chief spokesperson for PTO, and chief liaison between all components of the TNAACS community, including parents, teachers, staff and Principal.     ",ARTS
"         CONSTRUCTION SUPERINTENDENT         Professional Summary      More than 26 years in construction supervision including accurate takeoffs, estimating, budgeting, contracting, Purchasing and invoicing. Experience in full on-site construction management and land development; effectively schedule, monitor and inspect all work from mobilization to completion. Work with architects, engineers, developers, contractors, inspectors, city officials, designers. Experienced in all phases of building commercial and residential. Veteran Superintendent well-versed in preparing and interpreting graphs, charts and maps to create practical schedules for new construction projects.        Skills           Subcontractor supervision    Construction materials knowledge    Blueprint interpretation    Good communication skills    Strong team player    Good multi-task    Supervisory experience    Works well independently        Commercial site supervision    Prolog experience    Construction Scheduling experienced in P3, sure track    Commercial construction    Project management skills    Power and hand tools    Computer proficient             Work History      Construction Superintendent  ,     07/2017  
                            to
                          Current     Company Name   –   City  
                            ,
                          State       Assisted in budgeting, bidding and the award of subcontractors.    Scheduled subcontractors, consultants, and vendors to ensure timely completion of projects.    Coordinated required inspections with local jurisdictions.    Coordinated required inspections with local jurisdictions.    Followed standards and procedures to maintain safe work environment.    Operated wide variety of equipment including power saws, sanders, grinders, cranes drill press, forklift and basic hand tools.    Followed company procedures to maintain work environment in a neat and orderly condition.    Loaded and unloaded building materials used for construction.    Implemented changes requested by designers, owners or inspectors.    Accurately read, understood, and carried out written instructions.          Owner -Operator  ,     04/2006  
                            to
                          05/2017     Company Name   –   City  
                            ,
                          State       Responsible for job-site performance and contract completion in accordance with the contract documents for Commercial Tenant Improvements.    Work in the foreclosure markets with the Leading Banks and Local Brokers.    Manage and Maintained up to 1250 homes, for a fiscal year.    Review plans and specs during the schematic design of pre-construction.    Coordinate utility service providers per project schedules.    Obtain building and specialty permits from local jurisdictional agencies.    Conduct weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues.    Perform regular job site observations to provide direction for all general contractor personnel.    Digitally archive weekly progress and technical photographs of all assigned projects.    Prepare and followed through on all required punch lists.    Oversee the entire building turnover process, while enhancing communication between all construction management.    Prepare regular interval progress reports.    Avoid construction delays by efficiently following through with all site inspections in a timely manner.    Schedule all contractors and materials deliveries.    Train and promoted continued education for all on-site crew members.          Project Manager/Superintendent  ,     07/2002  
                            to
                          12/2005     Company Name   –   City  
                            ,
                          State       Responsible for all contracts for Saint Agnes Medical Center North Wing Expansion.    Handled all payment application and change orders.    Scheduled and monitored all prime trade contractor's meetings; coordinated submittal's and substitution requests.    Maintain budgets, process invoices and control overhead costs.    Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues.    Performed regular job site observations to provide direction for all general contractor personnel.    Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives.    Reported the quality of performance on site to all site construction managers.          Operations Manager  ,     06/2002  
                            to
                          03/2003     Company Name   –   City  
                            ,
                          State       Responsible for all operations of the warehouse, Installations of 22 million in systems furniture.    Scheduled, monitored and inspected all work from start to customer orientation.    Maintained budgets, processed invoices and controlled overhead costs.    Offered technical assistance to service providers.    Scheduled all contractors and materials deliveries.          Project Manager  ,     08/1999  
                            to
                          04/2002     Company Name   –   City  
                            ,
                          State       Responsible for scheduling, monitoring overseeing all aspects of the project.    Worked with owners directly.    Maintained Budget processed Invoices and Billings.    Worked in both Private and Public projects.    Performed customer service and orientations in a professional manner.    Commercial valued up to $50 million., Project Size - 22.5 MillionGottschalks Inc.    Gottschalks Expansion of 27 StoresPerformed remodels to 27 newly added store in Oregon, Washington, Idaho, Nevada and Alaska.    Constructionconsisted of demo if existing, Metal Stud Framing, Lath and Plaster.    Construction took 11 month to completed and was completed on time, within budget with no claims.    Position Held - Project Manager Project Size - 48.5 Million.          Superintendent / Project Engineer  ,     08/1991  
                            to
                          03/1999     Company Name   –   City  
                            ,
                          State       Budgeted and contracted work on Butler Building, Tilt Ups and Wood Frame projects.    Scheduled, monitored all work in progress worked with Project Manager.    Worked in all phases of project.    Helped with Budget Control, Billings, Invoices.          Apprentice Carpenter, Journeyman Carpenter  ,     08/1986  
                            to
                          04/1991     Company Name   –   City  
                            ,
                          State       Rough Framing, Form Work, Roofing systems, General Cleanup.    1990- 1992.    Reading Plans, Layout, Surveying, Setup crews for work loads.    Finish work, electrical, plumbing rough-in and top out.          Education      Completed apprenticeship school obtained Journeyman certification:  :     1990           H. s. Diploma  :     1983     North Monterey High School   -   City  
                            ,
                          State           Certifications    General Contractor License# 961804EPA Accreditation # 18717Certified Open Water Diver (PADI)Certified Jump MasterCommunity InvolvementBoy Scouts of America        Skills       Subcontractor supervision    Construction materials knowledge    Blueprint interpretation    Good communication skills    Strong team player    Good multi-task    Supervisory experience    Works well independently      Commercial site supervision    Prolog experience    Construction Scheduling experienced in P3, sure track    Commercial construction    Project management skills    Power and hand tools    Computer proficient         Work History      Construction Superintendent  ,   07/2017  
                            to
                          Current     Company Name   –   City  
                            ,
                          State       Assisted in budgeting, bidding and the award of subcontractors.    Scheduled subcontractors, consultants, and vendors to ensure timely completion of projects.    Coordinated required inspections with local jurisdictions.    Coordinated required inspections with local jurisdictions.    Followed standards and procedures to maintain safe work environment.    Operated wide variety of equipment including power saws, sanders, grinders, cranes drill press, forklift and basic hand tools.    Followed company procedures to maintain work environment in a neat and orderly condition.    Loaded and unloaded building materials used for construction.    Implemented changes requested by designers, owners or inspectors.    Accurately read, understood, and carried out written instructions.          Owner -Operator  ,   04/2006  
                            to
                          05/2017     Company Name   –   City  
                            ,
                          State       Responsible for job-site performance and contract completion in accordance with the contract documents for Commercial Tenant Improvements.    Work in the foreclosure markets with the Leading Banks and Local Brokers.    Manage and Maintained up to 1250 homes, for a fiscal year.    Review plans and specs during the schematic design of pre-construction.    Coordinate utility service providers per project schedules.    Obtain building and specialty permits from local jurisdictional agencies.    Conduct weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues.    Perform regular job site observations to provide direction for all general contractor personnel.    Digitally archive weekly progress and technical photographs of all assigned projects.    Prepare and followed through on all required punch lists.    Oversee the entire building turnover process, while enhancing communication between all construction management.    Prepare regular interval progress reports.    Avoid construction delays by efficiently following through with all site inspections in a timely manner.    Schedule all contractors and materials deliveries.    Train and promoted continued education for all on-site crew members.          Project Manager/Superintendent  ,   07/2002  
                            to
                          12/2005     Company Name   –   City  
                            ,
                          State       Responsible for all contracts for Saint Agnes Medical Center North Wing Expansion.    Handled all payment application and change orders.    Scheduled and monitored all prime trade contractor's meetings; coordinated submittal's and substitution requests.    Maintain budgets, process invoices and control overhead costs.    Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues.    Performed regular job site observations to provide direction for all general contractor personnel.    Conducted all critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives.    Reported the quality of performance on site to all site construction managers.          Operations Manager  ,   06/2002  
                            to
                          03/2003     Company Name   –   City  
                            ,
                          State       Responsible for all operations of the warehouse, Installations of 22 million in systems furniture.    Scheduled, monitored and inspected all work from start to customer orientation.    Maintained budgets, processed invoices and controlled overhead costs.    Offered technical assistance to service providers.    Scheduled all contractors and materials deliveries.          Project Manager  ,   08/1999  
                            to
                          04/2002     Company Name   –   City  
                            ,
                          State       Responsible for scheduling, monitoring overseeing all aspects of the project.    Worked with owners directly.    Maintained Budget processed Invoices and Billings.    Worked in both Private and Public projects.    Performed customer service and orientations in a professional manner.    Commercial valued up to $50 million., Project Size - 22.5 MillionGottschalks Inc.    Gottschalks Expansion of 27 StoresPerformed remodels to 27 newly added store in Oregon, Washington, Idaho, Nevada and Alaska.    Constructionconsisted of demo if existing, Metal Stud Framing, Lath and Plaster.    Construction took 11 month to completed and was completed on time, within budget with no claims.    Position Held - Project Manager Project Size - 48.5 Million.          Superintendent / Project Engineer  ,   08/1991  
                            to
                          03/1999     Company Name   –   City  
                            ,
                          State       Budgeted and contracted work on Butler Building, Tilt Ups and Wood Frame projects.    Scheduled, monitored all work in progress worked with Project Manager.    Worked in all phases of project.    Helped with Budget Control, Billings, Invoices.          Apprentice Carpenter, Journeyman Carpenter  ,   08/1986  
                            to
                          04/1991     Company Name   –   City  
                            ,
                          State       Rough Framing, Form Work, Roofing systems, General Cleanup.    1990- 1992.    Reading Plans, Layout, Surveying, Setup crews for work loads.    Finish work, electrical, plumbing rough-in and top out.       ",CONSTRUCTION
"         HEAD GIRLS BASKETBALL COACH           Summary     Former collegiate student-athlete with advanced training in athletics and coaching who aims to inspire others to commit to long-term health & fitness and/or sports/performance goals. Brings extensive knowledge, personal experience, and education in fitness, human performance, and exercise science.   Resourceful, goal-oriented Sports and Fitness Professional who offers a comprehensive background in exercise physiology, sports medicine, injury prevention, and specializes in sport-specific training for basketball.    Qualified Fitness Coach equipped with a plethora of motivational techniques and technical skills necessary to engage clients and achieve results. Well-versed in establishing client trust, developing relationships, making connections, and exceeding expectations.   Energetic Fitness professional who retains sound, quality leadership skills; possesses strong mentoring ability and remains adept at dynamic interpersonal communication. Equipped to support the mission of any athletic program or health & wellness organization.       Highlights          Athletic Coach - Basketball, Fitness, Flag Football  Certified Fitness Trainer - [ Aerobic & Fitness Association of America (AFFA )]   CPR/AED Certified [ American Safety & Health Institute, American Heart Association ]  Safety & First Aid Certification [ American Safety & Health Institute ]      Sports medicine & human anatomy knowledge   Strength/Performance coach  Health & wellness expert  Fitness equipment expertise  Program design specialist  Nutrition adviser  SAQ authority            Qualifications      Excellent employment record. Exemplify great work ethic.   Illustrate eagerness to learn & willingness to improve.   Exhibit great ability to multi-task & superb communication skills.  Working knowledge of fast-paced environment and high volume settings.  Demonstrate performance under pressure. Display patience and poise.  Demonstrate personal & professional integrity of the highest order.        Attributes          Reliable & responsible  Dedicated & self-motivated  Fast learner & fine problem solver  Computer proficient/tech-savvy      Personable & friendly  Compassionate & committed  Considered a “people person” & a “team player”   Humanitarian            Education      Master of Science   :   Sports Management - Coaching & Sports Administration  ,   2014    American Public University   －   City  ,   State       Currently enrolled in online program for graduate school    Coursework:  Coaching Theory & Leadership, Event Management, Sports Finance, Sports Law           Bachelor of Science   :   Fitness & Human Performance - Exercise Science  ,   2007    University of Houston (Clear Lake)   －   City  ,   State         Coursework:  Exercise Physiology, Kinesiology, Sports Medicine, Health Promotion, Nutrition, First Aid           Transfer   :   General  ,   1999    San Jacinto College (North)   －   City  ,   State       Transfer Student    Student-Athlete, Basketball           High School Diploma   :   General  ,   1997    La Marque High School   －   City  ,   State       Awarded full athletic scholarship -- San Jacinto College  Finished Top 20% of class -- National Honor Society  Member of P.A.L.s (Peer Assistance Leadership Program) & FCA (Fellowship of Christian Athletes)         Experience      Head Girls Basketball Coach    October 2012   to   Current     Company Name   －   City  ,   State      Part-time (Seasonal Contract)    Coached and developed fundamental basketball skills and conditioning abilities of 7th grade middle school girls.  Directed practices & scrimmages; created & ran up-to-date and relevant drills that taught basic skills of sport.   Adhered strictly to rules and regulations of the athletics conference, department, and the school district.  Communicated effectively with parents, players, assistant coach, dept. head, & athletic directors.  Drafted and distributed written guidelines for student athletes outlining rules and expectations.  Motivated and encouraged student-athletes to do their best during practices and games.        Fostered a culture of good sportsmanship, cooperation, and responsibility.    Helped develop each athlete's physical and psychological well-being.    Upheld the school's mission, vision, and objectives.          Assistant Coach/Mentor    June 2010   to   Current     Company Name   －   City  ,   State      Back 2 Basix is a youth mentoring program developed to teach life skills to the student-athlete through athletics. Headed by Director Thomas Turner, B2B exists to equip the student-athlete with knowledge of academics and athletics to enable prosperity and fulfillment in life. Fundamental basketball instruction (group and/or individual) via camps and clinics encompass this initiative.  I prepare the student-athlete for future endeavors by:  Put safety first, emphasizing healthy competition, and certified that all involved were being positive & having fun.  Developing fundamental basketball skills and conditioning abilities of youth aged 5-16.  Creating & running up-to-date and relevant drills that taught basic skills of sport.  Motivating and encouraging youth to do their best during practices and games.  Communicating effectively with parents, players, assistant coaches & director.  Facilitating character development through promotion of significant values.  Fostering a culture of teamwork, good sportsmanship, & empowerment.  Helping to improve each athlete's physical and emotional well-being.  Upholding the mission, vision, and objectives of the organization.  Formulating and organizing practice plans & clinic regimens.  Leading & directing in practices, camps, and clinics.  Extending my knowledge of sports and life.          Fitness Instructor     Company Name         [May 2011 - Present]  Lake Norman Branch  -  Cornelius, NC    [Aug 2012 - Present]  Dowd (Uptown) Branch  -  Charlotte, NC    Engages with members to build connections, provide support, & encourage them to adopt healthy lifestyle practices.  Contributes to the operation of a clean & well-maintained fitness facility by inspecting equipment & cleaning machines.  Administers assessments which include body fat analysis, blood pressure readings, & other wellness tests.  Assists older adults with weight training programs by setting up equipment & providing detailed instructions.  Performs initial health consults for members to recommend safest, most efficient method of reaching goals.  Monitors guests in fitness areas while adhering to all YMCA policies and health & safety standards.  Leads members of all ages through individual workouts while teaching correct exercise technique.  Carries out the YMCA's mission through promotion of various programs, services, and activities.   Carefully evaluates member needs and assists them in achieving personal fitness goals.  Guides clients in safe exercise, taking into account individualized physical limitations.  Conducts fitness appointments, orientations, and youth certification classes.  Counsels clients on proper nutrition and exercise habits.         Certified Personal Trainer (CPT)      [July 2010 - Oct 2010]  ABS/Sports & Fitness  -  Charlotte, NC    [Feb 2008 - Oct 2008]  24 Hour Fitness  -  League City, TX     The main goal of any type of health educator is to improve quality of life.  At this juncture, I, successfully:  Provided members with education on fitness protocols & exercise technique for advancement in a health club setting.  Administered fitness assessments which included body composition analysis with skin-fold measurements.  Monitored guests in fitness areas while adhering to all company policies and health & safety standards.  Attained facility targets including revenue goals, member retention rates & customer satisfaction.  Led members & clients through individual workouts and designed various training programs.  Guided clients in safe exercise, taking into account individualized physical limitations.  Carefully evaluated client needs and helped them achieve personal fitness goals.  Contributed to the operation of a clean, friendly & well-maintained fitness facility.  Conducted machine orientations that taught proper use of machines/equipment.   Recorded training sessions and maintained package rates for each client.  Arrived on time, prepared and attentive for every training appointment.  Instructed clients how to modify exercises appropriately to avoid injury.  Explained personal training program benefits to club members.  Counseled clients on proper nutrition and exercise habits.      ",FITNESS
"         VICE PRESIDENT OF MEMBERSHIP         Professional Summary    Talented business development professional with over 10 years of experience in different facets of Business Development, including sales, marketing, and product management. Outstanding communicator with the natural ability to build and develop strategic relationships with key contacts, including corporations, foundations, endowments, and high-net worth individuals. Proven track record securing new business.      Core Qualifications        Proficient in the Moves Management Fundraising Process
*Proficient in MAC OS, Windows Vista and XP, MS Office (Word, PowerPoint, Excel, Access, Project, and Outlook), Advanced Internet Skills            Experience        01/2015   to   Current    Company Name   －   City  ,   State      Design a fund development plan using move management, including social media campaign.  Manage a portfolio of manager donors and prospects.  Participate in various national events to promote the organization including national legislative days and United Nation days.          Vice President of Membership  ,   06/2013   to   Current    Company Name   －   City  ,   State      Design, implement and facilitate a strategic membership development plan Collaborate with fundraising and public relations committees to further develop the brand of NCBW Coordinate Community Relations activities Implement and facilitate a strategic membership development plan for NCBW Participate in various community events and projects to promote the organization Manage membership retention and reclamation strategies.          Board of Directors  ,   06/2013   to   Current    Company Name   －   City  ,   State      Collaborate with sales and grow new chamber members in the East area of Charlotte Develop relationships with top business stakeholders in the east Charlotte region Initiate and provide leadership in the development of programming in the chapter that promotes the objectives of the Chamber of Commerce, and motivate others to reinvest in the initiatives within the business community Develop chapter sponsors to fund programming and chamber events Coordinate Community Relations activities October.          Commercial Relationship Manager  ,   06/2013   to   Current    Company Name   －   City  ,   State      Manage business relationships for business clients that are between 5 to 15 Million in revenues Maintains primary relationship contact for a portfolio of 75 existing clients Delivered year over year growth of 20% Identifies and facilitate the cross-selling effort of all bank's services.  Monitor on an ongoing basis, information concerning customer performance, abilities, and the industry to determine that loan is an acceptable risk Participate in various community organizations and projects to promote the image of the bank Develop relationship with community partners to further build the brand and develop business for SunTrust.          Work Officer, Assistant Vice President  ,   06/2012   to   06/2013    Company Name   －   City  ,   State      Increased active SunTrust at Work company participants through outside sales calls within the market to gain new business clients and maintain and expand existing bank retail, business banking, commercial and other line of business client relationships.  Developed a regional business plan for SunTrust at Work account acquisition Onboarded  62 new SunTrust at Work companies since mid-July 2012 Created and Delivered internal training and scripting for SunTrust at Work for retail area teams Work on internal marketing taskforce and consulted with training company on internal SunTrust at Work training objectives and execution Perform and schedule onsite employee educational financial literacy seminars and account enrollments.          Sales Officer, Assistant Vice President  ,   02/2010   to   06/2012    Company Name   －   City  ,   State      Developed regional BB&T @ Work account acquisition business plan and executed internal training for retail team Grew transactional accounts and retail health savings accounts portfolio by 3,136 and grew account balances by $8,999,043 in 2011 through onsite employee presentations through the BB&T @ Work Program.  Delivered 1.2 million in fee based revenue through the BB&T @ Work program retail account portfolio.  Ranked number 3 region out of 36 regions for February 2012 having over 600 accounts and $1.96 million dollars in account balances.  Manage relationship bankers in 23 branches in the BB&T @ Work relationship banker champion program capitalize on existing commercial and corporate BB&T relationships Conduct outside sales calls within the market to gain new business clients and maintain and expand existing retail and business banking client relationships Perform onsite employee educational financial literacy seminars.          Business Development Representative, Assistant Vice President  ,   07/2005   to   01/2010    Company Name   －   City  ,   State      Recruited into BB&T's award winning and nationally recognized Leadership Development Program.  Graduated and became a Business Development Representative responsible for increasing awareness of BB&T's Payroll Services Division and growing revenues within a geographical defined territory to include the staff of 42 branches.  Opened a completely unworked market, surpassing sales goals in spite of no market share and two payroll software releases within a 2 years period.  Grew fee based revenue annually of $160,000 per year in the Business Development role.  Coordinated and conducted product knowledge meetings throughout region so that bankers are more effective at identifying clients and making appropriate recommendations Developed education tools, marketing supplies, and presentation materials to effectively illustrate, communicate, and sell the concepts regarding payroll task and outsourcing Acted as a liaison between BB&T Payroll Services Corporate Office and BB&T's Mid-South & North Florida Banking Networks communicating company updates, changes with product & service offerings, region trends, and successes.          Education      Bachelor of Arts  :  Business Administration Marketing Concentration & History  ,  May 2005    Salem College   －   City  ,   State      Business Administration Marketing Concentration & History        Masters  :  Business Administration  ,  May 2012    Georgia Southern University   －   City  ,   State      Business Administration        Professional Affiliations    Graduate of Farr and Associates, Mastering Leadership Dynamics, 2010
*National Coalition of 100 Black Women-National Board of Directors 2016
*Charlotte Chamber of Commerce- East Charlotte Chapter Chairperson, 2016      Skills    banking, develop business, Business Development, business plan, Community Relations, client, clients, financial, Fundraising, image, Internet Skills, leadership, Leadership Development, MAC OS, marketing, market, materials, meetings, Access, Excel, MS Office, Office, Outlook, PowerPoint, Windows, Word, Networks, outside sales, Payroll, presentations, programming, public relations, retail, selling, sales, seminars, scripting, strategic, Vista   ",BANKING
"         BPO TEAM LEADER       Summary    Seeking to provide top-quality support to ensure a competitive advantage in the global marketplace.      Accomplishments    Recognized for playing an instrumental role in exceeding company expectations for turn around time during 4th quarter at 95% in 4 days.   Achieved a strong relationship with agents/sales of company partners in exceeding groups expectation of service, and increased sales relations.      Experience      BPO Team Leader   02/2015   to   02/2017     Company Name   City  ,   State       Managed and motivate BPO Onboarding Team to meet team goals  Auditor of documentation and group implementation.  Interact with PPO Network management, clients, agents and sales  Executed and met project deadlines  Strong sense of urgency; able to resolve escalated issues immediately.  Developed and executed implementation workflow/processes.  Maintain 95% within 4 days TAT for implementation of groups, 5% above agreement with client.  Manage over 3000 clients and brokers.          BPO Implementation Specialist   05/2013   to   02/2015     Company Name   City  ,   State       Infrastructure for O drive and folders.  Developed a more efficient system for emails/BPO Workflow and manual  Enhanced and improved maintenance of agent/group information with DW (Data Warehouse program)   Assistant to Account management team and VP of Administration.       ​    ​         Re-pricing Coordinator   06/2009   to   06/2013     Company Name   City  ,   State       Re-pricing of HCFA and UB's claims.    Developed relationships with PPO network management vendors:    Select Health Partners, Encore, Multiplan, Medicare, DHS and Aetna claims.  Correspond with Examiners regarding status of RRT referrals.  Solely responsible for all Aetna claims, 30,000 lives.  Implemented workflow and first manual of Aetna process.  Improved and decreased errors with auditing process  Verification of Provider/Facility PPO status.             Administrative Assistant/HR Assistant   04/2004   to   04/2009     Company Name   City  ,   State       EZ-Movers - Long Distance Dispatcher Assistant.  Long Distance scheduling of drivers/trucks.  Administrative paperwork for pickup and delivery.  Data entry of information of customers.  Spreadsheet upkeep of scheduled deliveries.  Interact with customers and drivers in regards to pickups/deliveries and/or payments.  Rainbow Hospice - Receptionist.  Front desk duties.  Incoming and outgoing faxes.  Assist PCM, Clinical secretary, RN, Social workers.  Handle all incoming calls, to both main office and ARK location.  Process all faxes accordingly.  Keep accurate track of overnight calls, and team faxes.  General Administrative duties.  Answering phones.  Processing invoices.  Data entry of all purchase orders, using scanning system, batch invoices and close file.  AS400 used.          Administrative Assistant II/HR Coordinator   08/2002   to   01/2004     Company Name   City  ,   State       Assist management in coordination of organizational administration activities (performance review, cost center updates, customer issues) and within scope of authority, resolve problems and issues independently and proactively.  Responsible for the daily operations of the field office, assuring employees were up to date with pertinent information; work closely with the Office of Building in any issues.  Prepare and process, submit reports, timekeeping and other payroll and business operations processes; train staff or management on timekeeping and other administrative processes.  Expense reports submission.  Review; approve all invoices/billing for process.  Submission of checks for payments.  Utilize SAP program.  Assist management in special projects.  Attend meetings, seminars and record notes or provide information when needed.  Schedule and coordinate meetings, conferences, travel arrangements and maintain group or manager's business calendar.  Manage the process of on-board additions/transfers to staff to assist the manger in ensuring a smooth transition.  Responsible for the day to day coordination and routine administration with LAN activities for field office.  Interface with internal and external contacts regarding business unit administration issues and concerns.  Demonstrate the ability to organize and balance the responsibilities of budget control (travel, supplies, invoice processing).  Excellent interpersonal skills, with the ability to interact with internal/external business partners and staff at all levels.  Excellent organizational skills to prioritize and coordinate multiple tasks.          Education      Producers License  :   Life and Health   2013       Kaplan   City  ,   State               B.A  :   Business Administration   2018       Kaplan University   City  ,   State               Associate of Science  :   Business Administration   1992       Northwestern Business College   City  ,   State       Business Administration          Pastoral Counseling   2014       New Hope Counseling School   City  ,   State               B.A. (nonaccrediated)  :   Ministry and Biblical Studies   2014       International School of Ministry   City  ,   State               Skills     Administrative duties:   Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Letters and Memos, , Multi-Task Management, Organizational Skills, Prioritization, Scheduling, Service Orientation, Telephone Skills, Time Management, Travel Arrangements,  Type 85 WPM, Typing, Vendor Management, Documentation auditor.  Hospice Assistant, Human Resources assistant. Invoice processing,  Order entry,  Re-pricing of claims, Receptionist, Recruiting and trainer.    People skills : great enthusiastic people person, advanced problem-solving, great organizational skills.   Computer skills:   MS Office, Data entry, RIMS, SAP, Outlook, Data Warehouse Maintenance, Provider Maintenance Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word.    ",BPO
"         CLINICAL AND DATA OPERATIONS SUPPORT ANALYST         Summary     Creative and Innovative professional driven to launch a career in teaching. Brings valuable experience from the legal and clinical research fields.         Summary of Skills         Excellent research skills  Detail oriented  Meticulous attention to detail  Excel spreadsheets  Strong problem solver  Human resource laws knowledge  Data collection and analysis  Analytical thinker  Creative problem solver  Performance metrics specialist  Strong work ethic  Good written communication  Exceptional communication skills  Strong presentation skills  Strong research skills         Microsoft Word, Excel, PowerPoint  Database management  Strong communicator  Report analysis  Employee training and developmentBusiness process improvement  Professional and mature  Articulate and well-spoken  Strong problem solver  Works well under pressure            Accomplishments      Bachelor of Arts in Criminal Justice, Emphasis in Legal Studies, Cum Laude, 3.63 GPA  May 1999. Member of the Golden Key National Honor Society  Associates Degree in Liberal Arts, 4.0 GPA. Member of Phi Theta Kappa International Honor Society, Member of the Golden Key National Honor Society  4.0 GPA, Member of the Phi Theta Kappa International Honor Society        Experience      Company Name     December 2012   to   Current     Clinical and Data Operations Support Analyst           Home-based Support the development and delivery of key performance indicators and metrics and the provision of them on a monthly basis.  Create dashboards using Oracle Business Intelligence Tools  Create reports using Oracle Answers to produce monthly metrics.  Build eRoom databases for tracking critical document package reviews. Responsible for exporting databases and providing monthly dashboard analysis.  Provide support for reviews of financial and operational performance through the provision and analysis of data from ICON's systems.  Work closely with the Global Director, Study Start Up Leads to support global consistency, focus and development across the SSU Lead function.             March 2008   to   February 2013     Executive Management Assistant           Design presentation Tools using Excel and Powerpoint. Modify tools based on sponsor needs. Conduct training sessions globally on how to use tools and present data. Executive Management Assistant- 03/08 to 02/13  Created multiple databases across many eRooms for the purposes of tracking, analyzing and reporting quality issues, governance compliance, sponsor feedback, audit findings and responses.  Responsible for pulling data from CTMS and Planview via Business Objects and OMR, analyzing and presenting results to Sr. Mgmt.  Assist with report generation and preparation for Sponsor audits.  Liaise with multiple departments such as accounts payable to resolve employee, team compliance issues.  Trained and assisted employees on various company applications, expense reports and all Microsoft Office applications.  Worked with Report Developers to create ad hoc reporting to meet the needs of Sr. Mgmt  Prepared on a regular basis a suite of metrics via bar graphs and PowerPoint presentations for Sponsor Quality Management and Joint Operations Committee meetings.  Deployed surveys and compile data in eRoom database.  Responsible for tracking promotion eligibility of all US Clinical Operation employees, obtaining recommendations, notifying management of finalized promotions and salary increases.          Company Name     May 2006   to   September 2007     Executive Associate, General Counsel, Labor & Employment                 Company Name     September 2007   to   March 2008     Sr. Administrative Support Associate, General Counsel   City  ,   State      Managed a high-volume workload within a deadline-driven environment.  Identified process improvement opportunities and implemented changes to gain operational efficiencies within department.  Developed and maintained complex spreadsheets. Maintained data sources for departmental records and management information reporting.  Provided information in support of complex requests for department projects, programs and events.  Handled all aspects in planning and carrying out regular training events for client education.  Supported development and modification of presentations.  Collected data and generated management information reports and graphics.  Provided comprehensive support services and routine analysis to unit.  Assisted in various types of departmental project, including companywide initiatives. ◦ Using Microsoft SharePoint created department website for posting secured self-service resources for client use and to facilitate collaboration on documents and projects. ◦ Responsible for maintaining,monitoring and updating site content and security groups.          Education      The University of Texas at San Antonio     1999       Bachelor of Arts  :   Criminal Justice, Legal Studies    City  ,   State  ,   US    The University of Texas at San Antonio, 1996-1999 Bachelor of Arts in Criminal Justice, Emphasis in Legal Studies, Cum Laude, 3.63 GPA,        Southwest Texas Junior College     1996       Associates  :   Liberal Arts    Southwest Texas Junior College, Texas, 1995-1996 Associates Degree in Liberal Arts, 4.0 GPA. Member of Phi Theta Kappa International Honor Society, Member of the Golden Key National Honor Society.        Cape Fear Community College   1995             City  ,   State  ,   US    Cape Fear Community College, Wilmington, North Carolina, 1994-1995 4.0 GPA, Member of the Phi Theta Kappa International Honor Society.        Certifications    Certified Microsoft Office Specialist - Microsoft Office Word 2003 Certified Microsoft Office Specialist - Microsoft Office PowerPoint 2003 Certified Microsoft Office Specialist - Microsoft Office Excel 2003 Certified Microsoft Office Specialist - Microsoft Office Outlook 2003      Affiliations    UNITED AUTOMOBILE SERVICES ASSOCIATION (USAA)      Presentations    Prepared on a regular basis a suite of metrics via bar graphs and PowerPoint presentations for Sponsor Quality Management and Joint Operations Committee meetings      Skills    Basis, Databases, Metrics, Operations, Training, Accounts Payable, Audit, Audits, Database, Excel, Governance, Microsoft Office, Ms Office, Planview, Powerpoint, Business Intelligence, Leads, Oracle, Associate, Administrative Support, Data Sources, Microsoft Sharepoint, Posting, Process Improvement, Security, Sharepoint, Excel 2003, Microsoft Excel, Outlook, Outlook 2003, Microsoft Powerpoint, Powerpoint 2003, Word, Word 2003   ",AUTOMOBILE
"         CONSULTANT       Summary    Military veteran and PhD with a breadth of professional experience. Proven expertise in long- and short-term projects with tight deadlines and changing requirements.      Highlights        *Analytical problem solving	*	Superb writer and editor
*Articulate presentation skills	*	Research / Analysis
*Data collection and analysis	*	Effective team leader
 Consulting, Research, Analysis, Qualitative Analysis, Quantitative Analysis, Social Media, Project Management, Media Analysis, Editor, Copy Editing, Data Entry, Drafting, Editorial, Fundraising, Government, Law Enforcement, Personnel Management, Networking, Security, SOP, Public Speaking, Leadership, Policy Analysis            Accomplishments      Part of Marine Security Guard contingent for Sec State Colin Powell in Tashkent, Uzbekistan (Dec.  2001).  Honor graduate, South Dakota Law Enforcement Training 911 Dispatcher class (December 2006).  Publication - CASS 2009: ""Voices: Postgraduate Perspectives on Interdisciplinarity"".        Experience      Consultant      Awareness Building and Donor Relations Uganda Community Farm - Eastern Uganda Pro bono consultancy services for Uganda Community Farm, a ""self-help African action on extreme poverty"" Advise UCF founder on public relations and media relations campaigns Orchestrate strategies to raise UCF's social media footprint and fundraising profile Helped plan and successfully implement UCF's initial fundraising campaign - resulting in seed money to open a demonstration plot for regional farmers and raising UCF's profile enough to garner a partnership with Edinburgh Global Partnerships.  Project Editor PRIME Research UK - Oxford Primary contact and editor for GE Renewable Energy news project Editorial services for client media and news briefs, focusing on commercial and finance projects Research news stories of interest to the client, write concise and relevant abstracts for story groupings, upload data, and build newsletters to high standard with tight deadlines.  Designed and implemented a set of research procedures to provide fast, accurate ad-hoc reports to keep clients aware of changing reporting trends in online media.          Associate Lecturer/PhD Candidate    Company Name          Research student with a topical expertise in security policy, peace building and identity construction in failed states, specifically Afghanistan, with an eye toward understanding the role of historical interactions to contemporary foreign policy and security debates.  Historical and contemporary documentary research/ analysis.  Plan, organize and deliver undergraduate lectures and seminars.  Attend and present papers to seminars, conferences and workshops.  Marine Security Guard.          Company Name          Top Secret Security Clearance [Expired] Provided internal security for personnel, property and classified materials at United States Embassies overseas.  Vigilance regarding potential regional threats as regards extremism, terrorism, governmental instability, unrest and etc.  Successfully organized and hosted two annual Marine Corps Balls, each with a budget of $40,000+ with diplomatic, government, and business involvement.  Responsible for managing Marine Welfare and Recreation fund: organize and oversee diplomatic and community functions.  Prior to acceptance into Marine Security Guard program, served in 0331 MOS (Infantry - Machinegunner) at Guantanamo Bay, Cuba.          Education          Ph.D  :   International Relations    Oxford Brookes University          International Relations       2012     PhD      International Relations in progress - Final Drafting phase
*Awarded John Henry Brookes fees-based scholarship       December 2016     Master of Arts  :   International Studies    Oxford Brookes University          GPA:   Dissertation: Deconstructive Analyses of the Failed State Discourse in its Historical Bases and Contemporary Form(s) and Implications for International Security: the Case of Afghanistan    Dissertation: Deconstructive Analyses of the Failed State Discourse in its Historical Bases and Contemporary Form(s) and Implications for International Security: the Case of Afghanistan International Studies            M.A  :   International Studies (Security focus)    GPA:   Top 5% of class, graduating with distinction honors
*Dissertation title: Toward a Genealogy of the 'Failed State' Discourse    International Studies (Security focus) Top 5% of class, graduating with distinction honors
*Dissertation title: Toward a Genealogy of the 'Failed State' Discourse            Bachelor of Science  :   Political Science & Global Studies    South Dakota State University   －   City  ,   State  ,   United States    Political Science & Global Studies            B.S  :   Political Science and Global Studies Cultural Geography    Political Science and Global Studies Cultural Geography            Advanced coursework in Cultural Geography, International Relations and Organizations.      GPA:   Scholarship - Dr. John Henrickson Award - Awarded twice for academic achievement in field of Political Science: 2005 - 2007.
*Graduated with Cum Laude honors.    Scholarship - Dr. John Henrickson Award - Awarded twice for academic achievement in field of Political Science: 2005 - 2007.
*Graduated with Cum Laude honors.        Publications    Szarkowski, S. ""Dominant Voice, Dominant Silence: Foucault's Governmentality and the US-Pakistan Relationship"" published in CASS 2009 Conference Proceedings: ""Voices: Postgraduate Perspectives on Interdisciplinarity"". Presented at and published by the University of Aberdeen 2009
Szarkowski, S. ""On the Need for Critical Reflexivity, Or: A One-Eyed King in the Land of the Blind"" Paper Presented at CASS 2011, University of Aberdeen 2011
Szarkowski, S. ""Historical Legacies, Identity Constructions, and Security Policy for Failed States: the Afghanistan Case"" Paper presented to the International Studies Association, San Franciso 2013      Skills    ad, Articulate, budget, concise, conferences, Consulting, Copy Editing, client, clients, Data collection, Data Entry, Drafting, Editor, Editorial, fast, finance, Fundraising, Government, Law Enforcement, Leadership, team leader, managing, materials, media relations, money, MOS, Networking, newsletters, personnel, Personnel Management, Policy Analysis, presentation skills, PRIME, problem solving, progress, Project Management, public relations, Public Speaking, Quantitative Analysis, reporting, Research, Security Clearance, seminars, SOP, stories, workshops, writer   ",CONSULTANT
"         MATH TEACHER        Menrit    Mansour         Professional Summary     Educational professional accomplished in organizing teacher curricula, creating full year course pacing guides, creating and implementing engaging and interactive lessons that combine real-life experience and provide the highest level of education for each student.          Skills         Word, Excel, and PowerPoint •Advanced knowledge and skills in using media tools for teaching purposes such as Prezi presentations, Youtube video creation, Wiki Pages, Mathematica, and Popplet   Managing classroom for diverse populations  Strong collaborator  Technological instruction  Effective time management        Tailoring curriculum plans 
Positive learning environment 
Classroom discipline 
Student motivation               Managing classroom for diverse populations  Strong collaborator  Technological instruction  Effective time management         Tailoring curriculum plans  Positive learning environment  Classroom discipline  Student motivation            Work History      Math Teacher  ,   08/2014   to   Current     Company Name   –   City  ,   State           Lead teacher  ,   01/2013   to   01/2014     Company Name   –   City  ,   State      for Math 7 (4 classrooms) and Intervention for Math 7 (1 classroom) Prepared all pertinent materials; assigned and graded all class work and homework assignments Created overall Unit Plans for each classroom and daily lesson plans to accommodate each set of students and their needs, in collaboration with other teachers and Common Core Standards Differentiated materials for English Language Learners and Learners with Special Needs or Learning Disabilities Attended and participated in Math 7 teacher focus group to plan weekly lessons and discuss teaching methods and strategies.         Student Teacher  ,   01/2012       Company Name   –   City  ,   State      Lead teacher for Algebra II (3 classrooms) and Fundamentals of Geometry (1 classroom) Prepared all pertinent materials; assigned and graded all class work and homework assignments Created overall Unit Plans for each classroom and daily lesson plans to accommodate each set of students and their needs Differentiated materials for English Language Learners Prepared and administered all formative and summative assessments Attended and participated in Algebra II teacher focus group to plan weekly lessons and discuss teaching methods.         Student Teacher  ,   01/2012       Company Name   –   City  ,   State      Lead teacher for Algebra I (4 classrooms) Prepared all pertinent materials; assigned and graded all class work and homework assignments Prepared and administered all formative and summative assessments Created overall Unit Plans for each classroom and daily lesson plans to accommodate each set of students and their needs Differentiated materials for English Language Learners and Learners with Special Needs or Learning Disabilities Prepared and administered States exams such as STAR Testing Attended monthly staff meetings to address classroom issues.         Student Teacher  ,   01/2012       Company Name   –   City  ,   State      Assisted teacher in ELL/Sheltered Algebra I classroom Tutored students in Algebra I by preparing them for exams and helped them complete homework assignments Worked one-on-one with bilingual students in their native language Assisted students with weekly vocabulary designed to expand their language and comprehension skills Taught one lesson at the end of the semester and differentiated the materials to meet the ELL students’ needs Conducted a case study for 2 ELL students at various stages in their Language Learning Program.         Cash Office Associate  ,   01/2007   to   01/2013     Company Name   –   City  ,   State      Balance store safe and registers daily as well as make deposits.  Work as a cashier, assist customers with purchasing items Maintain a clean environment for workers and customers, and help fellow workers with operating the registers.  Work at the customer service desk, assist customers with returns and complaints, answer phone calls, and manage the break schedule for fellow workers.  Help floor associates build fixtures and organize merchandise.  Work in layaway; assist customers with the proceedings of layaway, and stock layaways.         Receptionist/Physical Therapy Assistant  ,   01/2010   to   01/2013     Company Name   –   City  ,   State      Answer phone calls, schedule patients, make patient charts, complete patient registration and all the billing for the office.  Set up patients on the electrical-stimulation machines and apply cold/hot packs as needed.  Perform ultrasound for patients as requested by the physical therapist.  Assist patients with their exercise prescription as well as train them on proper exercise machine use.         Math Teacher  ,   08/2014   to   Current     Company Name   –   City  ,   State           Education      Master of Arts  :   Teaching Mathematics  ,   December 2012     University of Southern California   -   City  ,   State    Teaching Mathematics       Bachelor of Science  :   Applied Mathematics  ,   June 2011     University of California   -   City  ,   State    Applied Mathematics       Skills    Arabic, Balance, billing, cashier, charts, customer service, English, focus, managing, materials, Math 7, Mathematica, meetings, Microsoft programs, Excel, office, PowerPoint, Word, presentations, purchasing, QuickBooks, teaching, teacher, phone, video   ",TEACHER
"        WS         BARTENDER (ON CALL)       Summary     Hardworking and reliable Fitness Specialist with strong ability in multitasking. Offering Basics, monitoring and providing positive energy. Highly organized, proactive and punctual with team-oriented mentality. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Energetic group fitness instructor with strong background in HIIT, Basic Fundamentals and Zumba instruction. Highly motivated to help others reach health and fitness goals. Inspiring Fitness Trainer with sound BMI knowledge and comprehensive experience performing fitness assessments. Friendly and energetic with ability to network and counsel clients on health and fitness goals.       Skills          Phone call answering  Physically strong  Communication and presentation  Observation  Answering inbound calls  HIPAA and confidentiality  Client coordination  Personalized service  Monitoring progress  Patient relationships  Current fitness trends  Designing exercise programs      Fitness assessments  Exercise equipment operation  Safety-conscious  Planning and coordination  Organization  Relationship development  Customer service  First Aid/CPR  Team building  Problem resolution  Project organization            Experience      Bartender (On Call)   /   Company Name   -   City  ,   State   08/2019   -   Current      Checked identification of customers to verify age requirements needed for purchase of alcohol.  Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.  Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.  Prepared over numerous mixed drinks and poured wine, beer and nonalcoholic beverages for average of two per patron per shift.  Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.  Engaged in small talk with patrons to build rapport and earn repeat business.  Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.  Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.  Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.  Stocked bar with beer, wine, liquor and related supplies.  Promoted customer safety by maintaining current list of available ride services for inebriated customers.  Monitored patrons to keep alcohol consumption in designated areas.  Advertised, marketed and recommended drink options to guests to increase guest satisfaction.  Upsold customers from shelf to premium brands to help boost sales.         Fitness Specialist   /   Company Name   -   City  ,   State   01/2016   -   Current      Communicated with patrons in fitness floor area to build positive atmosphere and offer exercise and equipment instructions.  Greeted and assisted guests entering facility to provide general information and answer questions.  Monitored fitness floor and observed equipment use to address safety concerns.  Promoted business and physical fitness by attending off-site promotional and community events.  Attended staff meetings and training sessions to maintain updated knowledge of policies and procedures.  Inspected equipment daily to identify and report wear, damage or malfunctions.  Led tours of fitness facility by guiding interested individuals, providing information and highlighting benefits of amenities.  Devised new programs and monitored client progress.  Developed and delivered at three weekly fitness classes.  Encouraged clients to engage in group fitness classes and other gym activities to meet fitness goals.  Administered various fitness assessments to measure client progress.  Re-racked weights and maintained neat, organized and clean club.  Guided clients in safe exercise, taking into account individualized physical limitations.  Watched clients during exercises and assisted with exercises.  Developed routines to avoid injuries, maximize effort and facilitate client attainment of personal fitness goals.         Server/Bartender   /   Company Name   -   City  ,   State   06/2011   -   07/2015      Operated POS terminals to input orders, split bills and calculate totals.  Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.  Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.  Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.  Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.  Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.  Promoted desserts, appetizers and specialty drinks.  Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.  Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.  Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.  Partnered with team members to efficiently serve food and beverages.  Managed closing duties, including restocking items and reconciling cash drawer.  Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.  Reviewed identification for patrons before serving alcoholic drinks.  Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.  Minimized customer wait times by efficiently taking and filling large volume of orders each day.  Calculated charges, issued table checks and collected payments from customers.  Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.  Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.  Processed customers' payments and provided receipts.  Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.  Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.  Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.  Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.  Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.  Greeted newly seated guests quickly and efficiently.  Explained menu options to guests, offered suggestions and took orders for food and beverages.  Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.  Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.  Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.         Education and Training       Parker High School    -   City       05/2005    High School Diploma             Arizona Western College   -   City  ,   State     Some College (No Degree)            Accomplishments     NAFC (Native American Fitness Certification):   Functional Exercise Trainer  Personal Trainer  Youth Trainer   Zumba Certified   Strong by Zumba Certified  Zumba Personal Dance Instructor   Vertimax Certified   Personal Trainer   ACCU-Check Aviva Blood Glucose Meter System Certified  CPR & First Aid Certified       Certifications     NAFC (Native American Fitness Certification):   Functional Exercise Trainer  Personal Trainer  Youth Trainer   Zumba Certified   Strong by Zumba Certified  Zumba Personal Dance Instructor   Vertimax Certified   Personal Trainer   ACCU-Check Aviva Blood Glucose Meter System CertifiedCPR & First Aid Certified    ",FITNESS
"         SOHO PROPERTIES, SUMMER ANALYST             Areas of Expertise        Microsoft Excel - financial modeling, PowerPoint, and Word
Fluent in four Indian languages - Hindi, Tamil, Telugu and Kannada
Tennis
Won multiple state and national titles as a junior and consistently ranked Top 10 in India            Work Experience      Soho Properties, Summer Analyst     Company Name   －   City  ,   State      Manhattan based Development firm Performed multiple feasibility analyses for potential residential and hotel development projects Evaluated terms and covenants of equity and debt partnership proposals to supplement analyses Faciliated in restructuring partnerships to accommodate LP's in a $300M Times Sq.  hotel project Identified a suitable component of debt financing by comparing EB-5 to mezzanine debt Prepared agendas, scheduled and managed executive committee meetings for ongoing projects Massey Knakal, Capital Services Intern; Brooklyn, New York NYC's #1 Building Sales Firm"" Worked alongside the Director of Capital Services for all aspects of finance operations including origination, underwriting and execution for both acquisitions and refinancings Restructured a $33M cross-collaterized loan secured by a 7 building mixed-use portfolio Performed market analyses which consisted of evaluating current and past demographic data, market trends and comparables, used to support assumptions Created offering memorandums for lenders.          Strategy Analyst     Company Name   －   City        Middle market and luxury real estate development firm.  Performed a market analysis on the single-family second home market in Chennai and identified emerging trends which was the basis for a major strategy shift in the firm.  Computed detailed deal-by-deal analyses consisting of development cost matrices, and sales price sensitivity tables, concluding with IRR and ROE figures for new deals.  Assisted Managing Principal in executing the strategy shift, focusing on single-family beach villas in the emerging East Coast Road submarket.          Consultant     Company Name   －   City        Boutique real estate office, specializing in advisory and brokerage Founded the company as a sole proprietor upon graduating college Conducted feasibility studies and due diligence to advise developers in emerging submarkets Collaborated with CEO of Australian company Mii-Homes on establishing a new factory Secured suitable homes and office space for several multinational companies and consulates Appointed as the primary real estate consultants for Korean Trade center Hired with exclusivity to sell residential properties worth over $22M USD Family Office, Asset Manager; Chennai, India Core Real Estate Portfolio consisting of Office, Multi- Family and Single Family assets worth $70M Determined pricing and strategy based on market conditions and required returns Provided operations reports to principals on a quarterly basis Negotiated management contracts with property managers Successfully negotiated the renewal of a high profile lease with the German Consulate.          Education      M.S   :   Real Estate, Finance and Investments      INTERESTS	New York University   －   City  ,   State      GPA:   GPA: 3.75    Real Estate, Finance and Investments GPA: 3.75        B.A   :   Economics      Hawaii Pacific University   －   City  ,   State      GPA:   GPA: 3.40 GPA: 3.86 Deans' List    Economics GPA: 3.40 GPA: 3.86 Deans' List        Pendleton School IMG Nick Bollettieri Tennis Academy   －   City  ,   State      GPA:   GPA: 3.60    GPA: 3.60        New York University (Stern School of Business )   －   City  ,   State      Private Equity Finance          Accomplishments      Awarded the 100% Effort award at Nick Bollettieri Tennis Academy Recruited by #5 Hawaii Pacific University Competed professionally in the international men's circuit  Dec '15 May '11 May '07 Jun '14 - Aug '14 Jan '14 - Jun '14 May '12- Jul '12 Jul '11 - Aug '13 Jun '11 -Aug '13.        Interests    Member of NYU Global Real Estate Club, Stern Real Estate Club, Graduate Finance Association, Stern Private Equity Club, Stern Investment Management and Research Society 
Community Service
Participated in fundraiser with Martina Navratilova to raise money for AIDS in Zimbabwe
Volunteer at SMILE; assist and serve the economically backward in healthcare needs      Skills    acquisitions, contracts, due diligence, Equity, feasibility studies, Finance, financing, financial modeling, German, Hindi, Korean, languages, Director, Managing, market analysis, market, meetings, Microsoft Excel, Office, PowerPoint, Word, pricing, proposals, Real Estate, Sales, strategy, tables      Additional Information      NYU Clubs Member of NYU Global Real Estate Club, Stern Real Estate Club, Graduate Finance Association, Stern Private Equity Club, Stern Investment Management and Research Society Community Service Participated in fundraiser with Martina Navratilova to raise money for AIDS in Zimbabwe Volunteer at SMILE; assist and serve the economically backward in healthcare needs      ",BANKING
"         ADVANCED LEVEL WHEELED VEHICLE MECHANIC       Career Focus    To obtain a challenging, rewarding position in a professional and structured environment, where I can utilize my vast military experience, work ethic and training to become an integral contributor to a growing and productive organization. Skills Proven excellence with budgets, schedules, coordination, supervision, training, management, and maintenance of projects and programs at all levels, effectively interpreting and communicating requirements across functional organizations. In depth knowledge of OSHA, NAVOSH, and the handling, storage and disposition of Government Owned Property, and capable of providing effective employee training on all related topics. Verbal, interpersonal skills: able to facilitate cooperation among team members. Managerial skills with time management and delegation with the initiative to take on tasks and resolve problems immediately. Deeply instilled discipline, work ethic, customer astuteness, and conceptual thinking. A fast learner who will be an immediate asset to any workplace. Windows Server 2008 - planning, deploying, configuring, and maintaining AD infrastructure, environment, and objects.      Core Qualifications          Installation, Configuring, and Management of Windows 7  Active Directory Windows Server 2008 R2  Administration of Active Directory  Managing Windows Server 2008 R2 Components  IP Addressing & Name Resolution  Network Components of Windows Server 2008 R2  Windows Server 2008 R2 MCSE 70-640, MCSE 70-642 and MCSE 70-646 Key Differences between Server 2003 and Server 2008.  Windows 7 Domain Integration & Client Support. DHCP, WINS, RRAS, IPSEC, TCP/IP, & Computer Troubleshooting.  Installing and supporting Windows 7 and Windows Server 2008 in virtual environment.  IP and IP Routing; IPsec; DHCP; Remote Access. Installing, configuring, managing, and maintaining hardware.  Configuring Domain Name Resolution, Network Connectivity; Installing and Deploying Windows Server 2008.  Windows Server 2008 AD DS; Domain Controllers; Sites and Replication; Domains and Forests.  Windows Server 2008 AD Group Policy; Managing Files; Backup; Managing Printers; File Servers  Monitoring Computers; Patch Management and Security; Certificate Services and Server Virtualization  In depth knowledge of the following: Network protocols and devices; TCP/IP including Sub netting and CIDR notation.              Education and Training     2016     Bachelor of Science  :   Information System Security    Colorado Technical University   －   City  ,   State      Pursuing BAS in Information System Security        2012     Certificate of Completion  :   Network Administrator    Centriq Training    －   City  ,   State             2011     Bachelor of Science  :   Information Security    Columbia Southern University   －   City  ,   State      Pursuing BAS in Information Security        Work Experience     04/2008   to   06/2012     Advanced Level Wheeled Vehicle Mechanic    Company Name   －   City  ,   State      Successfully provided training and schedules, supervised, and guided my team through all aspects of recovery operations, in-process inspection/troubleshooting procedures, repairs and overhaul of all assigned wheeled vehicle mechanical and electrical components and systems, including but not limited to: power plant/packs, compression ignition engines, engine fuel systems, air induction and exhaust systems, cooling systems, vehicle chassis, frame cross members, clutches assemblies, transmissions, transfers, final drives, propeller shaft assemblies, brake systems steering systems, suspensions systems, fifth wheel assemblies, wheeled vehicle crane, hoist and winch assemblies, and hydraulic systems, and automotive electrical systems.  Supervised and performed diagnostic troubleshooting to determine maintenance repair criteria using Test Measurement Diagnostic Equipment (TMDE).  Performed equipment classification inspections and processed all appropriate documentation.  Performed battlefield damage, assessment, and repair (BDAR).  Supervised team performance in compliance with all applicable safety and security guidelines and standards, including OSHA and 670-1 Army Standard of Procedures.  Responsible for parts and maintenance of over 125 vehicles, I trained my soldiers on the use of the electronic manual to research part numbers.  I was responsible for all parts, orders and procurement schedules, and I conducted monthly, quarterly, and yearly inventories of all shop tools and tents.  Controlled Government Owned Property including vehicles, supplies and tooling valued at approximately $3 million.  Coordinated and prepared Up Armored Vehicles, Tools and supplies for travel to Iraq May 2009.  Researched and provided Military Intelligence to mission going Soldiers during the 12-month deployment of Operation Iraqi Freedom Campaign.  I supervised and provided training and guidance to eight soldiers, and helped them initiate their civilian and military education, fostering personal and professional development.         01/2000       Organizational Apprentice Maintenance Technician Organizational Maintenance Technician    Company Name               01/2000         During my tour, I was promoted to Tool Petty Officer and Training Petty Officer.  Maintained and serviced aircraft engine, fuel, and lubrication systems.  Handled and serviced aircraft ashore, or aboard a ship.  Performed complete aircraft turbo shaft and turboprop engine repair to determine reasons for engine degradation through spectrometric oil analysis tests.  I also evaluated jet engine performance by using jet test cells for fixed turbojet engines Corrosion Control - As an Aviation Mechanic, I ensured the proper handling and disposal of hazardous materials according to OSHA and NAVOSH standards.  I maintained all 60 FA-18 Super Hornets up to U.S.  Navy paint scheme and corrosion protection standards, without incident.  I successfully maintained 60 government owned FA-18 E/F Super Hornets, valued at $3.6 billion, while supervising Navy airmen up to E3.  I effectively trained airmen on OSHA and NAVOSH Hazmat disposal requirements, conducted in training for Ship Board readiness in Rim Pac Maneuvers in 1995 and 1997, and deployed on two Naval Westpac's in 1996 and 1997.  I also conducted maintenance and paint scheme training on the F/A 18 E/F super Hornet during Carrier Qualifications aboard the U.S.S.  Lincoln.  As Tool Petty Officer, I was in charge of controlling additional government owned property, including shop tools valued at $80,000, as well as 20 mechanics' tool boxes valued at $120,000.         11/1994   to   05/2002     Aviation Mechanic    Company Name   －   City  ,   State            Certifications     CompTIA A+ Certified Pursuing Network Security Certification Centriq Administrator Program Certificate Military Basic Military Training Duke (electronic warfare) Training Rollover in MRAP's and Humvee's Training IED Training MRAP's (Mine Resistant Ambush Protected) Vehicles Training Combat Life Saver Skills Training Aberdeen Proving Ground  91B (Light Wheel Mechanic) Training F/A 18 Power Plant Training Air Craft Corrosion Control & Paint Touch Up and Markings Ship Board Fire Fighting School       Skills    A+ Certified, Active Directory, Backup Hardware, Computer Troubleshooting, Client Support, DHCP, File Servers, IP Configuration, Power Point, Excel, Word, Access, MCSE, Windows 7,  Network Security,Routing, TCP/IP Protocol.       Additional Information      Active DoD Secret Security Clearance   Commendations Meritorious Unity Commendation Medal USN Commendation National Defense Service Medal X2 Armed Forces Expeditionary Medal Global War On Terrorism Service Medal Iraq Campaign Med W Campaign Star Army Service Ribbon Overseas Service Ribbon Mechanic Driver Badge Good Conduct Medal X2      ",AVIATION
"         HR COORDINATOR       Summary     Certified Human Resources Professional with extensive employee relations experience in a full range of functions, as well as success in simultaneously managing multiple projects.        Highlights          Employee relations  Compensation administration  Personnel records maintenance  New hire orientation  Hiring and retention  Training and development  Compensation/payroll  Staffing and recruiting professional  Off-boarding  Interviewing expertise  Performance management strategies      Benefits administrator  Employment law knowledge  HRIS applications proficient  Employee handbook development  New employee orientations  Human resources audits  Maintains confidentiality  HR policies and procedures expertise  Human resources management  Excellent interpersonal and coaching skills  Certified Professional Human Resource Management             Accomplishments    Revamped the orientation process for all new hires, which was implemented company-wide. Led the Staffing Planning Committee for  [Number]  years. Introduced the first passive Open Enrollment process.      Experience     03/2013   -   Current     Company Name   -   City  ,   State    HR Coordinator        Manage the recruitment, selection, and staffing process for full time employees.  Manage the employee orientation and onboarding process for full time employees.  Maintain job classification system including job descriptions; defining objectives, responsibilities, salary information and benchmarking.  Develop, administer and manage personnel policies, procedures and programs for the City.  Advise managers, supervisors, and employees on labor contract, employment law, and policies and procedure matters.  Respond to inquiries from managers, supervisors, and employees, investigate complaints, and provide for conflict resolution.  Works with departments regarding employee issues, recommending appropriate actions involving employee performance, behavior, productivity, etc.  Completes duties related to compensation, benefits, and performance management.  Manage the City's safety and workers' compensation processes.  Serve as Chair on the City's Benefit, Safety, and Wellness committees; provide direction to committees; ensures compliance with mandated safety training; develop wellness and safety programs to meet strategic goals of the City.  Develop procedures for managing employee leaves of absence and light duty.  Administer leave of absence programs to include FMLA, Salary Continuation, Parenting Leave, Military Leave, etc.  Ensure compliance with employment law and related regulations.  Conduct research; prepare reports and recommendations on complex issues and projects.  Lead special projects related to human resources initiatives, including software and technology implementation, process improvements, internal training programs, on-boarding process, exit interview process, etc.         11/2012   -   12/2012     Company Name   -   City  ,   State    Independent HR Contractor        Assisted Human Resources on internal employee website mapping project.  Site is used for employee benefits as well as company information.  Assisted Human Resources on internal employee website mapping project.  Site is used by Room & Board sales staff.         04/2005   -   07/2010     Company Name   -   City  ,   State    Human Resource Assistant/ HR Generalist        Screened applicants for internal and external positions, coordinated and prepared interview schedules and information packets, sent offer letters, and verified paperwork.  Staffed all contractor positions as well as facilitated orientation for all contract employees.  Conducted new hire orientations for all new employees.  Worked with all levels of management on Employee Relations issues.  Conducted exit interviews and processed required termination paperwork and presented common themes to upper management.  Provided training and communication to employees on HR programs, benefits, processes and other employment related issues.  Administered leaves of absence, short term disability, and worker's compensation.  Managed tuition reimbursement program.         11/2003   -   10/2004     Company Name   -   City  ,   State    Receptionist/Administrative Assistant        Maintained the corporate phone list, Equal Employment Opportunity information, bus pass, and stamp inventories in Microsoft Excel; ordered and approved all office supply orders.  Coordinated with Memorial Blood Centers to promote and recruit for the NRG/ATT Blood Drive within the company.  Maintained security of the workplace by overseeing the security badge process.  Assigned numerous special projects and completed projects upon deadlines.          Education     2012     Keller Graduate School of Management  City  ,   State      MBA  :   Human Resource Management    Human Resource Management       2002     University of North Dakota  City  ,   State      B.A  :   Communications    Communications        Skills    benchmarking, benefits, conflict resolution, direction, Employee Relations,  , performance management, personnel, policies, processes, recruitment, research, Safety, staffing, strategic,  training programs,   ",HR
"         FINANCIAL INSTITUTION EXAMINER       Summary    Commissioned bank examiner with over five years of experience with the FDIC.    Strong analytical skills and technical background in credit review, financial statement analysis, and intermediate accounting work.  In-depth knowledge and experience in interpreting and applying banking rules and regulations.  Recognized for high-quality team contributions during examinations of numerous financial institutions, including large, complex, and troubled institutions.      Highlights        Well-versed in ETS ALERT (FDIC's proprietary loan review software) and MS Office software, including frequent use of PowerPoint for presentations and MS Excel for data manipulation (ex. pivot tables, charts, etc.)
*Basic experience in SPSS, Bloomberg, and QuickBooks            Experience      FINANCIAL INSTITUTION EXAMINER   01/2010   to   Current     Company Name   City  ,   State       Division of Risk Management Supervision		        Aug.  Collaborate with examiners, specialists, and assistants to evaluate the safety and soundness of operations for over 70 insured depository institutions within the eastern and central Pennsylvania territory, ranging in asset size from $30 million to nearly $5 billion,.  Assess the asset quality, asset and liability management strategies, the adequacy of capital, earnings performance, and the budgetary process at financial institutions.  Hold formal exit meetings with senior management and board meetings with the directorate to discuss examination findings and obtain commitment for corrective action.  Facilitate the training of less-tenured employees through designated on-the-job training assignments.  Credit Review Experience: Evaluate the asset quality of an institution through review of loan files and assign loan classifications.  Focus on reviewing commercial credits (i.e., commercial mortgages, C&I loans, working capital lines), large participations, and specialized lending programs.  Assess borrowers' capacity to repay; protection; performance; and the adequacy of underwriting, credit administration practices, and accounting treatment for individual loans to determine overall level of credit risk.  Analyze financial statements, tax returns, and other financial documents of borrowers, guarantors, and related entities to assess risk and creditworthiness on a global basis.  Ensure that financial information is timely, complete, and enable management to accurately measure for compliance with performance covenants.  Discuss concerns with loan officers and management regarding specific loans, file documentation, and any regulatory compliance issues.  Cite apparent violations of law and regulations as necessary and prepare formal loan write-ups, technical schedules, and an overall assessment of the asset quality of the institution for inclusion in the exam report.  Significant Assignments: Nov.  2013 - Served as acting examiner-in-charge of an examination of a $700 million bank, which resulted in the downgrade of $10 million in loans from Special Mention to Substandard, and the citation of an apparent violation of regulatory appraisal requirements, and identification of the lack of an impairment analysis for a restructured trouble debt.             12/2014         Supervised the activities of loan review team as asset manager at a $4.4 billion mutual savings institution in which the asset quality rating was upgraded due to an improvement in adversely classified loans, despite identified criticisms of the allowance methodology and recommendations to improve monitoring of lending policy exceptions.  Apr.  2015 - Designated as one of the national training instructors for division-wide rollout of new proprietary Examination Tool Suites (ETS) loan review and exam software.  In addition, designed and developed original training material to refresh examiners' knowledge of loan review software for presentation in two field offices.  Certifications & Awards: FINRA Series 91 (Mar.  2014) - FDIC Safety and Soundness Technical Evaluation STAR Award (Oct.  2014) - Strong teamwork, technical knowledge, and high-quality contributions to loan review team at examination of a troubled institution, including identifying loan downgrades STAR Award (Jul.  2015) - Outstanding performance during the examination of a complex institution under a regulatory enforcement action, including identifying and citing over 170 apparent violations.             05/2008   to   01/2010     Company Name      STUDENT INTERN, Rural Electric Infrastructure Loan & Loan Guarantee Program Processed loan applications from rural electric utility cooperatives, and prepared underwriting memos.  Performed credit analyses, ensuring that regulatory minimums for certain financial ratios were met.  Assessed loan feasibility through a detailed review of 10-year forecasted cash flows and sensitivity analyses, and examined borrowers' three-year historical financial statements to monitor performance trends.  Recommended loan approvals to the loan committee, resulting in a 100% approval rate and the disbursement of over $30 million in appropriated funds for new construction and storm damage repairs.          Education           May 2010       UNIVERSITY OF MARYLAND, COLLEGE PARK            B.S  :   Finance    Robert H. Smith School of Business    GPA:   GPA: 3.82    Finance GPA: 3.82        B.A  :   Government & Politics    School of Behavioral and Social Sciences    GPA:   cum laude 2nd Place Team -Wikler Finance Case Competition (2008), Dean's Academic Scholar (2010)    Government & Politics cum laude 2nd Place Team -Wikler Finance Case Competition (2008), Dean's Academic Scholar (2010)        Skills    accounting, Basic, Bloomberg, C, charts, Credit, credit risk, documentation, senior management, financial, Analyze financial statements, financial statements, Focus, funds, law, regulatory compliance, meetings, MS Excel, MS Office, PowerPoint, new construction, Oct, pivot tables, presentations, quality, QuickBooks, repairs, assess risk, Risk Management, Safety, SPSS, Supervision, tax returns, teamwork, training material, underwriting   ",AGRICULTURE
"         CONSULTANT           Executive Profile    P&L MANUFACTURING/ENGINEERING & SUPPLY CHAIN EXECUTIVE Increasing Revenues  Profitability and EBITDA  Coaching and Leading Teams  Operational Turnarounds Strategic Planning  Creative Solutions  Creating Value  Driving Results Highly accomplished P&L manufacturing executive with a proven track record in leading manufacturing and distribution businesses by utilizing lean tools in the value adding stream.  Turnaround experience. Increasing price/earnings multiples and stockholder value.  Developed and implemented strategic plans. Ability to attract and retain key personnel.  Excellent at coaching and mentoring key personnel in all disciplines.  Knowledgeable of QS 9001, ISO/TS 16949, logistics and new product launches.  SOX compliant. Trained in lean manufacturing by Eliyahu M. Goldratt, author of ""The Goal"". KPI Metrics and measurements driven. Increased company value by $30 million Reduced inventories by 40% Reduced assembly labor by 60% Increased earnings per share by $1.25. Delivered expected results in safety with a company record of 176 days without lost time accidents. Made processes reliable and repeatable to achieve quality standards in single digit PPMs. Achieved a 100% on time delivery with sequence scheduling Managed both union and non-union employees ranging from staffing of 150 to 2,000 personnel. Ability to diagnose performance problems quickly and implement solutions.  Establish targets and goals with accountability measures and apply strong constraint analysis capability with data analysis and business modeling techniques to resolve issues required to achieve results. Also operational turnaround management experience.       Skill Highlights        Ability to attract and retain key personnel.  Excellent at coaching and mentoring key personnel in all disciplines.  Get teams involved by incorporating their ideas.  Promote a culture of strong ownership.  Encourage employees to do their best. MS Windows XP, MS Office XP, (Word, Excel and PowerPoint), Visio, MS Project and MS Outlook. (Proficiency level with is excellent.) - ERP / MRP (JD Edwards, BAAN).              Professional Experience         January 2002   to   Current     Company Name   －   City  ,   State      Setting and implementing goals with the CEO and committing to delivering positive results until all goals are completed.  A shop floor hands-on approach leading shop floor teams in lean manufacturing and continuous improvements.  Conducted assessment and implementation engagements.  Lean Tools Utilized Toyota Production System	*JIT	*Kaizen Kanban	*5S	*Takt time Poka-Yoke	*SMED	*Heijunka Eight D	*5Y	*DMAIC Theory of Constraints	*Value Stream Mapping	*Work Cell Technology Demand Flow Applications	*Focused Factory	*Flexible Manufacturing Concepts Time-Based Principles	*Synchronous Manufacturing	*Supply Chain Management KPI's	*High Velocity Management	*Standardization Multi-Plant Operations	*Cost Controls Cost Accounting	*A3 Process New Product Launches	*Logistics	*Complex problem solving Examples on value adding contributions are as follows: Implemented lean manufacturing for an automotive stamping and welded assemblies' plant.  Increasing company value by $30,000,000.  Tier I to Ford & GM and Tier II to Johnson Controls, Lear, Shape and others.  Implemented a lean sequence scheduling methodology, reducing inventories by 40%, and reducing operating costs by $1 million, while initiating JIT protocols with steel suppliers.  Lean manufacturing implementation - Increased company value at an automotive  stamping and insert molding plant by $24,000,000 annually.  Implemented JIT and synchronous scheduling resulting in a 40% reduction in inventory, 100% on time deliveries.  Made processes reliable and repeatable to achieve single digit PPMs.  Streamlined packaging processes at an aerospace manufacturer increasing departmental efficiency by 30% increasing capacity by 40%.  Implemented a purchasing strategic sourcing program, reducing material costs by 8%.  Established process improvement program for a major farm equipment and machinery manufacturer, increasing annual throughput by $35,000,000.  Initiated continuous improvement processes for a cellophane manufacturer, increased profits by $9,000,000.  Designed and installed world class manufacturing plants utilizing demand flow and cellular manufacturing, reducing factory labor by 55%.          Consultant    January 2000   to   January 2002     Company Name   －   City  ,   State      Lean Manufacturing.             January 1987   to   January 2000     Company Name   －   City  ,   State      As a manufacturing executive of The Wurlitzer Company developed the corporate strategies, and provided the leadership and direction for turnaround to achieve P&L and balance sheet objectives for this manufacturer.  Direct reports include manufacturing, engineering, maintenance, purchasing, scheduling, inventory and all supply chain management functions, logistics, new product launches, engineering, human resources, accounting and quality.  Identified critical success factors and implemented performance improvements teams.  Results of implemented strategies include: Increased earnings per share by $1.25 year over year.  Implemented major process improvements at plants resulting in a 350-employee reduction by installing advanced manufacturing technology, a $13,500,000 savings.  Reduced material costs by $10,000,000 through strategic sourcing and vendor consolidation.  Utilizing lean to make processes reliable and repeatable reduced scrape costs by 80%.  Restructured contract manufacturing facility resulting in a $10,000,000 reduction in operating costs.  Through the use of JIT, reduced inventories by 40%.  Increased production output by 140% by implementing an automotive plant assembly line process for piano assembly operations.  Utilizing manufacturing cell and focused factory concepts at sub-assembly manufacturing and delivering completed sub-assemblies to final assembly line operations Reduced unfavorable manufacturing variances by 91%.          President & CEO    January 1984   to   January 1987     Company Name   －   City  ,   State      Full profit and loss responsibility for all multi-pant building and industrial multi-products international manufacturing operations consisting of 3 manufacturing plants in the United States, a wholly owned subsidiary in Canada and a joint venture in England.  Made a strategic acquisition, with 400 employees, and integration to expand product line and utilize the same marketing channels and integration into the organization.  Worked with the company's senior management team based in the United States, Canada, and England to establish goals and key performance indicators and driving metrics in an effort to reverse shrinking market share, decrease operating costs, and create positive cash flow.  EBIT increased by 325% and revenues by 285%.          Education      MBA        Fairleigh Dickinson University          GPA:   cum laude    cum laude        BS        University of Richmond.  AA - Valley Forge Military Academy          Mentored by disciples of Eliyahu M. Goldratt in Lean manufacturing        Skills    accounting, approach, automotive, BAAN, balance sheet, cash flow, coaching, continuous improvement, Cost Accounting, direction, driving, ERP, senior management, human resources, inventory, JD Edwards, leadership, TEAM BUILDING, Lean Manufacturing, Logistics, machinery, marketing, market, mentoring, Excel, MS Office, MS Outlook, PowerPoint, MS Project, MS Windows XP, Word, MRP, packaging, personnel, piano, problem solving, processes, process improvement, profit and loss, protocols, purchasing, quality, scheduling, strategic, strategic sourcing, Supply Chain Management, Visio   ",CONSULTANT
"         ENGINEERING MANAGER               Experience      Engineering Manager    February 2008   to   Current     Company Name   －   City  ,   State      Supervisor: Tom Mosca, VP Manufacturing  Manager of tool room, tool service, and punch manufacturing departments  Manager of engineering, drafting, CNC programming, and lean/continuous improvement  Engineering support for supervisors and shop floor with emphasis on problem solving  Research, planning and execution of capital projects  Design and engineering calculations for custom architectural products and fabrications  Cost estimating of fabricating work and architectural projects  Design and develop perforating punch tooling  CNC programming of Whitney punch/plasma  CNC programming of Trumpf press brake  Research and implement new manufacturing processes  Train employees in the operation of new equipment and new manufacturing processes  Lead research and development efforts for high precision products  Assist outside sales with customer visits and technical proposals  Provide technical support to inside customer service and interact with customers  Work with customers and outside tooling vendors to design automotive stamping dies  Support for maintenance and operation of perforating, stamping, and throat presses          Manufacturing Engineer    October 2004   to   February 2008     Company Name   －   City  ,   State      Supervisor: Dave Rollison, Owner  Cost estimating from customer supplied parts or drawings  Creation of shop floor routing for parts and assemblies  CNC programming of Amada turret presses  Scheduling and supervision of entire shop  Train shop personnel in the operation of CNC equipment  Total customer service from design and estimating to production and delivery  Maintain and repair shop equipment and hand tools  Quality control and part inspections  Maintain, repair, and upgrade turret press tooling  Cost engineering and problem solving to meet customer needs          Manufacturing Engineer    September 2002   to   October 2004     Company Name   －   City  ,   State      Supervisor: Gary Albright, Owner  Creation of flat patterns from customer supplied drawings  CNC programming of Amada turret presses  CNC programming of Amada FMS line with right angle shear and sorting system  Maintain and repair CNC equipment, powder coating system, and air compressors  Train shop personnel in the operation of CNC equipment  Prepare standard work instructions for all aspects of shop operation  Design and subcontract special tooling for press brakes  Total project management from raw materials to packaging  Subcontract machining, plating, irridite, and silk screening  Maintain steel and aluminum inventory  Estimating of new jobs and customer service  Shop supervision and inspection of parts through the manufacturing process  Time study and cost comparison to quotes  Assist customer with design for manufacturing          Manufacturing Engineer    October 1997   to   September 2002     Company Name   －   City  ,   State      Supervisor: Chuck Searfoss, General Manager  Creation of flat patterns from customer supplied drawings  CNC programming of Amada and Behrens turret presses  CNC programming of Trumpf automated punching cell  CNC programming of Trumpf laser  Programming of Motoman 2-head robotic welding cell  Creation of shop floor routings for parts and assemblies  Design and build welding fixtures for robotic welding cell  Design and build fixtures for OBI punch presses  Manage all tooling for punch presses and press brakes  Design and order all special tooling for punches and brakes  Research, select, and justify new capital equipment  Train shop personnel in the operation of new equipment  Lead maintenance department in the repair of equipment and tools  Time study and cost analysis of equipment in operation  Work with customers to identify and solve manufacturing problems          Manufacturing Engineer    February 1996   to   September 1997     Company Name   －   City  ,   State      Supervisor: Jim Nance, General Manager  Creation of flat patterns from customer supplied drawings  CNC programming of Amada turret presses  CNC programming of Amada FMS and automated punching cells  CNC programming of Amada lasers  Creation of shop floor routings for parts and assemblies  Design and order special tooling for punches and brakes  Research and recommend new capital equipment  Assist in the maintenance and repair of equipment and tools  Time study and run time analysis of equipment in operation  Work with customers to identify and solve manufacturing problems          Mechanical Engineer    December 1993   to   January 1996     Company Name   －   City  ,   State      Supervisor: Bill Higgins, General Manager  Design systems and create approval drawings from customer supplied specifications  Structural steel design and pressure calculations for industrial dust collection  Create detailed shop floor drawings from approved designs  CNC programming of Amada punch/plasma turret press  CNC programming of MG systems plasma table  Redesign, modify, and customize product line of utility truck bodies  Total product support for line of industrial louvers and dampers  Wind and hurricane load calculations on louvers and penthouses  Assist in the design and manufacture of welding fixtures          Designer/Drafter    March 1993   to   December 1993     Company Name   －   City  ,   State      Supervisor: Dave Whalen  Create detailed part drawings of ice cream hardening machines and conveyors  Create layout and installation drawings of industrial pallet storage systems  Create electrical schematics and control panel drawings for ice cream hardening machines Proficiencies and Training: AutoCAD 2012, Digital Resources DB32 Punch/Plasma, Trumpf Suite Punch/Bend/Laser, Amada Punch/Plasma/Laser, Motoman MRC, MIG/TIG Welding, Syman, Q&A, Made2Manage MS Excel, MS Word, MS Outlook, EncompixDie Setting Training, Lean Manufacturing Training, 5S/Kaizen Event/Kanban Training, A-B PLC Training Notable career projects: Pacific 400 ton stamping press - inspection, purchasing, installation, and startup. Best Buy - design façade system, canopy, and entry wall element, installed on 60 stores. DENR building in Raleigh NC - design and manufacture sunshades covering entire south face. Hershey Medical Center - design for manufacturing of raised planter weldments. Southern Environmental - punching diffuser plates from Hardox 450. Johnson Controls - design 24' tall exterior column covers for main campus buildings. Kenworth - create manufacturing cell for muffler guards, grills, and grill trim assemblies. Peterbilt - create manufacturing cell for grill trim weldments and assemblies. Lutron Electronics - design for manufacturing of panels, boxes, and enclosures. Ericsson Telecommunications - design for manufacturing stainless steel electronics enclosures. Diebold - design for manufacturing electronics enclosures, light duty ATM cabinets. NCR - set of manufacturing cell for electronics enclosures and circuit board parts. Better Engineering - design for manufacturing of washing cabinets. Playworld Systems - design for manufacturing of playground platforms and stairs. Coolaire Systems - design for manufacturing of industrial air conditioning enclosures. Peavey and Crest Audio - manufacturing of stereo amplifier chassis. Vulcan Hart, ITW, and Wolf Range - manufacturing of stainless steel panels. Vulcan Hart - design of heat exchanger and assembly machine. Fleetwood Motorhomes - robotic welding of chassis trusses and various brackets and panels. Alaska, Keystoker, Leisure Line, and Reading Stove - manufacturing of wood and coal stoves. Trafcon Inc - manufacturing of construction zone light panels. Morrison Truck Bodies - designed crane body with open crane compartment. Airline - designed watertight louver/damper combo with high performance.          Education      B.S.   :   Mechanical Engineering      West Virginia Institute of Technology   －   City  ,   State  ,   US    West Virginia Institute of Technology Montgomery, West Virginia 25136 Major: Mechanical Engineering Graduation: B.S. December, 1992          Skills    Welding, Automotive, Automotive Cnc, Cnc, Cnc Programming, Shop Floor, Tooling, Amada, Engineer, Maintenance, Customer Service, Estimating, Receptionist, Retail Sales, Manufacturing Engineer, Cost Estimating, Problem Solving, Plasma, Brakes, Stamping, Automotive Stamping, Continuous Improvement, Drafting, Engineering Support, Manufacturing Processes, Outside Sales, Press Brake, Proposals, Sales, Sales With, Stamping Dies, Technical Support, Tool Room, Press Brakes, Laser, Motoman, Robotic, Robotic Welding, Strippit, Turret Press, Cost Analysis, Hand Tools, Inspections, Quality Control, Scheduling, Design For Manufacturing, Inspection, Collection, Flux Core, Load Calculations, Mechanical Engineer, Mechanical/electrical Engineer, Product Support, Steel Design, Structural Steel, Structural Steel Design, Compressors, Inventory, Machining, Manufacturing Process, Packaging, Plating, Powder Coating, Project Management, Shear, Sorting, Total Project Management, Lasers, Air Conditioning, Assembly, Autocad, Autodesk, Buying/procurement, Cabinets, Chassis, Circuit Board, Control Panel, Conveyors, Designer/drafter, Electrical Schematics, Excel, Kaizen, Kanban, Lean Manufacturing, Mig, Ms Excel, Ms Outlook, Ms Word, Ncr, Outlook, Purchasing, Schematics, Stainless Steel, Stamping Press, Telecommunications, Tig Welding, Training, Trusses, Word, Mechanical Engineering   ",ENGINEERING
"         SOFTWARE ENGINEERING TEAM LEAD       Profile     I have over 10 years of experience in the field of IT infrastructure consulting and operations. I have worked on various Microsoft technologies such as System Center Suite (SCOM, SCCM, SCVMM), virtualization (Hyper V), Windows 2003/ 2008 Active directory, DNS, DHCP, Windows Clusters, scripting (PowerShell, VBScript), etc. I am currently working for Accenture Technologies. I am currently onsite working for our client in USA since March 2012. I am looking for another opportunity within USA in infrastructure consulting/ Systems Administration that gives me the opportunity to excel in my current skills and paves way for learning new technologies. System Center System Center Operations Manager 2012 - SCOM Currently working on SCOM for over 3 years as technical lead/ SME. Experience in designing, implementing and operating SCOM infrastructure. Experience in developing management packs using VSAE, VMPD, Authoring console.            Professional Experience     July 2008   to   January 2015     Company Name          Software Engineering Team Lead        Joined as part of the Avanade IO capability.  Avanade is a joint venture between Microsoft and Accenture and specializes on Microsoft product solutions.  Project 1: Stanford Hospital and Clinics Tenure: March 2012 Till date I am currently the onshore technical lead and subject matter expert for our monitoring solution called Microsoft System Center Operations Manager (SCOM 2012).  I was part of designing and implementing the SCOM solution for our client.  I am also leading the operations.  Some of the key activities that I have been leading here are: Designing, configuring and operating SCOM.  Expand monitoring to non-trusted domains and cross platform servers.  Management pack tuning and configuration.  Building new management packs using VSAE, VMPD, Authoring Tools Migration/ upgrade of SCOM 2012 RTM to Release 2.  Managing daily operational tasks.  Working on SLA and other reports and dashboards.  Application monitoring/ Synthetic transactions Prior to joining the monitoring team, I was working for their core infrastructure.  My role in the team was to identify flaws and remediate core IO services such as AD, DNS, DHCP, WINS, File/ Print, etc.  I also provided escalation support for critical incidents.  We worked on decommissioning Windows 2003 domain controllers out of the environment.  I also implemented DNS scavenging.  Project 2: This project dealt with planning and deployment of SCCM site systems across geographies.  We were also responsible for software distribution and OSD.  Also we built customer facing artifacts around designing and building SCCM architecture.  Project 3: Performing P2V and V2V migrations to optimize/minimize datacenter footprint This project was the largest implementation of hyper V technology outside US and is also a case study for Microsoft.  I was part of a project that involved consolidating the datacenter of an FMCG giant.  As part of the project we were performing V2V and P2V migrations of the servers in large numbers.  My role in the project was that of SME responsible for handling technical escalations and  getting the migrations done within the specified change window.  Supporting and maintaining the client infrastructure I was working for a US-based client who is a major producer of nuclear power there.  The job mainly related to the remote administration and providing support 24x5.  The client had implemented all the latest Microsoft technologies in their infrastructure.  I have been a part of the project since the transition phase.  I was managing a team of 6 people operating in shifts.  Achievements: I had been promoted twice within the first 2 years of my tenure in the company and had been given ""Contribution Significantly above Peer Group"" rating in the yearly evaluation cycle.         April 2007   to   July 2008     Company Name          IT Analyst             January 2006   to   March 2007     Company Name          Windows Administrator        I was working as part of the messaging and collaboration team.  Job was to administer the internal Windows infrastructure of the company.  Day to day tasks included working on tickets escalated from the 1st line support/Helpdesk, monitoring systems, attending to SCOM alerts, etc.  Monthly tasks included Software Updates Management.  As needed tasks included any emergency or planned change.  Our team was also responsible for active directory operations.         January 2004   to   January 2006     Company Name          Technical Support Engineer        I was responsible for AD maintenance tasks such as account creation, providing access to shared folders, distribution/security groups creation/deletion, replication issues, group policy implementation, etc.  Providing Line 1 support to the internal users of the company in troubleshooting their mail flow issues, outlook, network or password issues.  Handling mailboxes for the internal users of the company, etc.  Also worked on the network routers, bridges and other network devices manufactured by Linksys during my initial days in the company.  Provided technical support to the customers spread across the world in setting up their small office networks.  I was responsible for giving desktop support for a small scale IT infrastructure.  Day to day tasks included troubleshooting issues with outlook, blue screen errors, imaging, etc.          Education          National Institute of Technology(NIT)   City  ,     India     Bachelor of Engineering (B.E              Accomplishments      Also working on System Center Orchestrator.  System Center Configuration Manager 2007 - SCCM Over 4 years' working experience on SCCM.  Experience on designing, implementing the SCCM infrastructure Prepared artifacts such as environment discovery questionnaire, reference architecture, etc.  for the Avanade Capability in India.  Virtualization Hyper V, SCVMM, Datacenter consolidation Worked on datacenter consolidation.  Worked on building and operating Windows 2008 failover clusters.  Have experience on Hyper V, SCVMM.  Core Wintel Services Active Directory, DNS, DHCP, WINS Worked on remediating core wintel services for our client.  Have experience and good understanding on design, deployment, operations of core wintel services such as AD, DNS, DHCP, WINS, etc.  File and Print Services Experience on setting up and operating file and print services.  Worked on file and print clusters in windows 2003.  Scripting Experience on Windows Powershell, VBScript.  Other Skills: I have conducted technical training for new joiners and people from other streams on technologies such as SCCM, AD, HyperV, etc.  within Accenture.  I am a member of empanelled interviewers in my current company and have conducted over 50 interviews.  I have experience in setting up small office/ home office networks in one of my previous organizations.  I have fair understanding on networking protocols and equipment.        Certifications    ITIL v3 Foundations certified.
MCSE
SCCM certified.      Skills    active directory, AD, bridges, client, Designing, DHCP, DNS, imaging, ITIL v, Managing, messaging, access, MCSE, mail, office, outlook, Microsoft technologies, Windows, window, Migration, network, networks, producer, routers, servers, SLA, technical support, desktop support, troubleshooting, upgrade   ",ENGINEERING
"         CONSTRUCTION HELPER       Summary     Hardworking and   Experienced Construction Worker who is dependable,  reliable and  knowledgeable about the tools, materials and methods used in construction.Motivated to get along well with others and exceed expectations. With three years of experience in the carpentry trade and construction.                Highlights          Residential construction  Leadership  Exceptional problem solver  Sandbagging      Excellent driving record  Strong communication skills  Friendly and hardworking  Detail-oriented            Accomplishments     Led a crew of eight general construction laborers.  Successfully ran a general contracting business of two houses.       Experience     July 2008   to   January 2010     Company Name    City  ,   State    Construction helper       Extensively trained in carpentry, painting, plastering, machine servicing and installation. Cleaned all construction areas to avoid hazards.  Removed old roofing materials in an efficient manner.Installed and repaired roofs, flashings and surfaces. Completed indoor and outdoor residential and commercial construction projects.Swept and cleaned roofs to prepare them for the application of new roofing materials.Applied paint to unfinished edges of plastic panels using a hand roller.Arranged and stored materials, machines, tools and equipment.Cut materials to specified sizes for installation using power saws and tile cutters.Transported materials, tools and machines to installation sites.Worked with tools such as pruning saws, hedge and brush trimmers and axes.        May 2007   to   September 2007     Company Name    City  ,   State    Carpenter Helper       Installed cabinets, base cabinets and crown molding.Built and stained oak casing and hardwood floors.Constructed custom built-in bookshelves for residential home office areas.Set windows and layouts for stairs and common rafters.Ordered materials and made material stock recommendations.         Education     September 2010        General English course, Leeds University, UK.
* December 2009-January 2010: Computer course, Al-Azhar University.           May 2011     Azhar University           Religions, Al   B.A    Religions, Al Dawah and Islamic Culture - Grade: Very Good, the second top student in the section.       December 2013     the American University     State         General English course, Western Michigan University. USA. August 2013: Academic English course, Colorado State University. USA January 2013: A course in American literature, the American embassy in Cairo. February 2013: Academic Writing course, AMIDEAST in Cairo. June 2012:  English for Islamic purposes            December 2012        General English course, AMIDEAST in Cairo. 
*October 2009-June 2011: General English Course, Al-Azhar English Training Center.
* September 2011:  Democracy dialogue course, Al-Azhar English Training Center.           August 2011        Presentation Skills course, Al-Azhar English Training Center.            Languages    Good command of English, and very little of Spanish.      Interests    2014: presented in Midwest Popular Culture Association Conference about ""Arab American Culture through the Mawlid: Muslim Devotional Gatherings in the Midwestern United States"" 2015: presented in Global Halal: Muslim and Cultural Politics of the Permissible conference about ""the Permissibility of Maulid celebration among Muslim American in Chicago"" Extracurricular Activities: Doing my masters about Muslims in Midwestern America, Western Michigan University. USA. Giving Friday's Khutbah (in both Arabic and English) in Bilal Islamic center, Kalamazoo, MI. and Madina Islamic center and masjid, Benton Harbor, MI Holding Arabic and Quranic classes for children and Adult in Michigan. USA. Administrating a social networking site at Al Azhar English Training Centre to discuss Islam with people worldwide Chosen as students' representative to meet a variety of people at Al Azhar English Training Centre, including high profile foreign visitors (including the British foreign secretary) Developing communication skills through interacting with native English speakers online and at Al Azhar English Training Centre       Additional Information      Conferences: 2014: presented in Midwest Popular Culture Association Conference about ""Arab American Culture through the Mawlid: Muslim Devotional Gatherings in the Midwestern United States"" 2015: presented in Global Halal: Muslim and Cultural Politics of the Permissible conference about ""the Permissibility of Maulid celebration among Muslim American in Chicago"" Extracurricular Activities: Doing my masters about Muslims in Midwestern America, Western Michigan University. USA. Giving Friday's Khutbah (in both Arabic and English) in Bilal Islamic center, Kalamazoo, MI. and Madina Islamic center and masjid, Benton Harbor, MI Holding Arabic and Quranic classes for children and Adult in Michigan. USA. Administrating a social networking site at Al Azhar English Training Centre to discuss Islam with people worldwide Chosen as students' representative to meet a variety of people at Al Azhar English Training Centre, including high profile foreign visitors (including the British foreign secretary) Developing communication skills through interacting with native English speakers online and at Al Azhar English Training Centre         Skills    Academic, Arabic, carpentry, English, Presentation Skills, Spanish   ",CONSTRUCTION
"         BUSINESS DEVELOPMENT EXECUTIVE       Summary    Process oriented Data Analyst and Delivery Lead with 5+ years proven track record of analyzing Business Intelligence to increase top line and bottom line of the business vertical. Reduced costs of manufacturing signaling systems by 10% and increased sales by 25% by analyzing operating data. 
Closely worked with business clients and SMEs to collect, clarify and translate business requirements into functional and technical requirements. Demonstrated logical and strategic thinking, leadership and organizational skills, contingency planning and adaptability to new technologies.
Distinguishing ability to simultaneously manage multiple Clients, work closely with the Leadership team and be a complete Team Player, to successfully design, implement and deliver complicated projects against challenging deadlines, whilst keeping the teams in sync and motivated.
Pursuing MS in Information Systems in Big Data Analytics and looking to leverage skills and experience to grow in the field of Data Analytics by contributing towards effective business decisions.      Skills          Python  SQL  Java  R  Excel  Tableau  Statistical Analysis  Multiple Linear Regression  CERTIFICATION  Sun Certified Java Associate              Experience      Business Development Executive     Nov 2011   to   Jun 2014      Company Name         New project, was involved in gathering business requirements from client, creating process documents for the product, working with supply chain and operations team to forecast delivery schedule.  Analyzed BI data of similar projects and reduced implementation and delivery time by 22% by introducing additional station for bottle neck processes and dividing inspection stage in to steps.  Created test documentation for the product based on client testing requirements.  Managed multiple (5+) vendors to ensure on time delivery.  Closely monitored quality issues using statistical analysis, achieving 98% first pass rate which resulted in increasing profit margin by 11 % in comparison with initial projection.  Lead a team involved in Transfer of Technology between the Client and the Organization.  Ensured satisfactory Test and Deployment on client site, in France.         Delivery Lead     Jan 2009   to   Feb 2011            Management Trainee     Sep 2008   to   Dec 2008      Company Name              Education and Training      GEORGIA STATE UNIVERSITY   －   City  ,   State            Master of Science  ,   Information Systems   July 2018     J. Mack Robinson College of Business         Information Systems       VISWESWARAIAH TECHNOLOGICAL UNIVERSITY   －   City  ,     India          Bachelor of Engineering  ,   Information Science   June 2008     Vidyavardhaka College of Engineering         Information Science       Interests    Worked for upliftment of multiple orphanages in Mysore, India as part of INTERACT club (Wing of Rotary Club) from 1998-2000.
Founder Member of placement service committee ILLUMINATI during undergrad.
Actively involved in Go Green initiatives at Kaynes Technology including Vehicle Emission Check drives and Tree Planting initiatives along with local Municipal Corporations.        Skills    Business Development, BI, Client, clients, delivery, dimensions, Documentation, ERP, inspection, Inventory, Java, Team Development, Director, Excel, 98, Process Control, processes, profit, Project management, Python, quality, sales, SQL, Statistical Analysis, Sun, supply chain, Tableau, Vendor Management      Additional Information      EXTRA CURRICULAR
Worked for upliftment of multiple orphanages in Mysore, India as part of INTERACT club (Wing of Rotary Club) from 1998-2000.
Founder Member of placement service committee ILLUMINATI during undergrad.
Actively involved in Go Green initiatives at Kaynes Technology including Vehicle Emission Check drives and Tree Planting initiatives along with local Municipal Corporations.     ",BUSINESS-DEVELOPMENT
"         CONTENT STRATEGIST       Summary     Energetic and persuasive Public Relations Specialist offering expertise in public speaking, advertising and media relations. Seeking employment with an established company which will utilize my skills, creativity and enthusiastic approach while allowing me to grow as an individual and further strengthen my abilities.       Highlights          Microsoft Office  Social Media Marketing  Strong Editing Skills  Project Management  Exceptional Writing and Grammar  Graphic Design  Expert Computer Knowledge  Analytical Skills       Public Relations Specialist  Skilled Typist   Telephone Skills/Multi-Line  Fast & Accurate Data Entry  Correspondence  Search Engine Advertising  Vector Media  Photography  Profit & Growth Strategies              Experience      Content Strategist     Jan 2015   to   Current      Company Name   －   City  ,   State     Create outlines, storyboards, graphics concepts, prototype page layout.   Edit copy for writers and provide feedback to visual design team.   Act as project manager and simultaneously manages several projects.   Handle all SEO techniques, and responsible for executing all online marketing campaigns.    Responsible for ALL content management, social media tools, photo editing software and Office software   Responsible for writing a minimum of five news articles daily.   Assisted with and coordinated all public relations events for the launch of the website.         Public Relations & Marketing Manager     Mar 2013   to   Current      Company Name   －   City  ,   State     Create in-depth marketing proposals for restaurants.  Implement strategic and community-building campaigns, promotions and contests centered on increasing in-store visits to our clients' restaurants, build brand loyalty for Marion Restaurant Guide and the growth of our online brand.  Research followers, organizations & influences to grow fans & build engagement of our website & social media platforms.  Plan & execute all events hosted by the Marion Restaurant Guide and for clients.  Work with all departments to identify trends and developments that influence Public Relations.  Design and maintain all web content, graphics contents, promotional videos, email blasts and email newsletter.   Work to develop & maintain relationships with company sponsors.  Successfully handle multiple advertising budgets simultaneously.         Client/Community Coordinator     Sep 2009   to   Current      Company Name   －   City  ,   State     Set up over three hundred active B2B accounts and maintained a positive work relationship with each client over the course of their contract.  Establish an maintain cooperative relationships with representatives of the community.  Act as the Digital Marketing Manager for all social media & online marketing.  Created a myriad of ad campaigns to promote our clients using Facebook, AdWords, Twitter, LinkedIn and more.  Responsible for the graphics needs for numerous clients, including designing logos, business cards, websites, fliers and more.  Worked as a Project Manager for over 100 businesses, providing sales and marketing expertise, handling budgets, and overseeing projects from conception to end.  Expanded product and company recognition in the national press to grow sales and enhance marketing.  Organize public events, contents, parties and more to increase product awareness.  Create all web content, email newsletters, and more.  Responsible for all administrative duties, including answering telephones, handling computer equipment, faxes, printing, data entry, spreadsheets and more.         Project Manager | Advertising     May 2010   to   Sep 2010      Company Name   －   City  ,   State     Successfully managed a sales team of 15 on a new city-wide project.  Encouraged local businesses to support their community by advertising on banners displayed city-wide.  Created advertising plans that encouraged clients to advertise & support Marion.  Designed logos for many businesses.  Lead the sales team to increased sales by over 30% from the previous year for the entire city.  Responsible for starting and accurately maintaining all data sheets, contact lists, sales, and proofing.         Wireless Specialist     Jan 2006   to   Jan 2006      Company Name   －   City  ,   State     Assisted with the development of new policies and procedures in a new department.  Responsible for the wireless department and overseeing all aspects of wireless activity.  Dealt with all levels of customer service and technical support.  Handled customer complaints in a professional courteous manner, resolving conflicts expeditiously.  Learned the process ofselling and increased wireless sales.  Expanded number of ""end of sale add-ons"" by 35%.  Reliably maintained a cash drawer for transactions.  Kept an accurate record of all wireless transactions on a computer database.         Education      Associate of Applied Science  ,   Marketing & Project Management   2016     Marion Technical College   －   City  ,   State      Marketing, Public Relations, Social Media and Journalism coursework        Associate of Applied Science  ,   Interactive Media   2016     Marion Technical College   －   City  ,   State      Coursework focuses on video production, image manipulation, web development, Internet development        Skills     Advertising  Analytical Skills  Scheduling Appointments  Budgets  Computer Knowledge  Client Relations  Customer service  Data Entry  Editing and Copywriter  Graphic Design  Project Managing  Marketing  Microsoft Office  Photography  Proofing  Research  Social Media    ",PUBLIC-RELATIONS
"         HEALTHCARE RECRUITER         Highlights        Microsoft Office Suite (Word, Excel PowerPoint, Outlook, Access); Google Documents; WinTeam.              Experience      Healthcare Recruiter  ,   08/2015   －   03/2016    Company Name   －   City  ,   State      Created announcements for open job positions; posted announcements online on company website and major job posting websites such as CareerBuilder, Monster, and Indeed to attract interested candidates.  Addressed questions from public, employees, and outside agencies regarding current employment opportunities and application status.  Interviewed prospective candidates to assess qualifications and capabilities; guided candidates through application process, scored written exams, and notified candidates of results.  Drafted employment contracts and prepared onboarding and orientation documentation for new hires.  Maintained up-to-date HR files by identifying and purging obsolete record sand transferring records to storage.          HR Administrator  ,   01/2014   －   01/2015              03/2010   －   07/2015    Company Name   －   City  ,   State            Administrative Assistant  ,   01/2010   －   01/2014      Assisted District Manager to administer personnel, workers' compensation, general liability, training, and recruitment programs.  Researched, planned, and implemented training programs to develop existing staff competencies and facilitate new hire orientation and onboarding.  Coordinated group interviews to help organization select qualified candidates for open positions; worked with staffing agencies to place temporary workers in administrative positions throughout company.  Helped applicants fill out paperwork, including tax forms, benefits forms, and associated new hire documentation.  Analyzed existing HR Department operations and provided recommendations to improve workflows, optimize candidate selection, and improve HR training schedules.  Promoted to perform diverse Human Resource Generalist functions which contributed to the smooth and profitable operation of the Virginia and DC territories - overseeing 400 Security Guards.  Reported directly to the District Manager providing support for a high volume of confidential client and employee information.  Oversaw several necessary processes including Data Management, Job Application and Payroll utilizing the accounting software, Win Team.  Performed pre-audits of personnel files to ensure compliance before internal, state and federal auditor examinations.  Performed routine administrative tasks including scheduling, phone correspondence, office inventory, compensation, job posting, reporting, and invoicing.  Was lead staffer in the hiring process conducting background checks, reference checks and drug screening - interfacing closely with the Security Officer Management Branch (SOMB) and the DC department for results and testing functionality.  Played a key role in the complex recruiting project of staffing over 150 Security Guards for the Virginia and D.C.  Wal-Mart's Black Friday events.  Process consisted of full life-cycle recruitment (interviewing, hiring, drug tests and background checks) and on-boarding (implementing training video and processing paperwork/updating systems).  Selected by Senior Management to oversee the two-day U.S.  Security Associates Training Academy.  Prepared the facility by ensuring all technology and Audio Visual (AV) was functional.  Managed the facility's supplies, ordering, payments and distribution.  Drafted PowerPoint presentations and fliers - acting as the Communication Liaison to employees on behalf of corporate.  Participated in various Job Fairs held at colleges throughout the territory.  Utilized templates to design materials for applicants which exemplify the corporate message and provide information on job functions, uniform codes, and 401K and benefit packages.  Developed and served as the sole Author, Designer and Creator of the monthly corporate newsletter.  Produced a Floater List for the territory to make it easier and more cost effective for the Schedulers to place substitute Guards during an emergency, no-show or call-out.  Conducted research and analyzed new trends and legislation of employment, legal issues/concerns for professional development, learning models and training programs.  Considered the ""bridge"" between vendors, candidates, employees, and management.          Education      December 2016    DEVRY UNIVERSITY   －   City  ,   State      Master    Human Resource Management    Human Resource Management        May 2012    NEW JERSEY CITY UNIVERSITY   －   City  ,   State      Bachelor of Science    Criminal Justice    Criminal Justice          Skills    accounting software, administrative, Audio, benefits, C, contracts, client, Data Management, DC, documentation, Senior Management, forms, functional, hiring, Human Resource, HR, inventory, invoicing, legal, materials, Access, Excel, Microsoft Office Suite, office, Outlook, PowerPoint, PowerPoint presentations, Win, Word, newsletter, Payroll, personnel, processes, recruiting, recruitment, reporting, research, scheduling, staffing, tax, phone, training programs, video, website, websites, Author, written   ",HEALTHCARE
"        GC         HEAD HOSTESS       Summary     To whom it may concern, my name is Grace Celsi and I would like to share a few of my work-centered skills all while maintaining prestigious grades. Some of my attributes I could bring to your company are as follows: Cheerful head hostess with 4 years helping customers while supporting teammates and managers. Friendly and conversational when welcoming guests whilst accommodating everyone's needs in the workplace. I would consider myself an expert at prioritizing guest needs and stepping in to help all departments during busy hours. Being a responsible and friendly team member makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills. Being a motivated nanny brings unique understanding of childhood needs and care to in-home environment. Handles diverse child and household priorities by applying strong organizational and multitasking abilities. Highly responsible and diligent with strong communication skills. With a background in taking a role as a sociable waitress, I'm skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.       Skills          Service prioritization  Guest service  Table Bussing  Effective customer upselling  Computer skills  Friendly, positive attitude  Work ethic  Reliable and trustworthy  Team management      Communication  People skills  Customer service  Basic math  High-volume dining  Relationship management  Child psychology knowledge  First aid and CPR certified  Analytical            Experience      Company Name    |    City  ,   State      Head Hostess    03/2018   -    Current        Handled guest complaints and promoted positive dining experience for all restaurant customers by maintaining pleasant attitude in all situations.  Answered customers' questions about hours, seating, current wait time and other information.  Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.  Accommodated guests with children and special needs to promote comfortable dining experience.         Company Name    |    City  ,   State      Apparel Team Lead    03/2019   -   10/2020       Recommended merchandise to customers based on needs and preferences.  Observed customer behaviors to identify security threats and escalate concerns to supervisors.  Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.  Helped customers sign up for loyalty programs and submitted completed paperwork.  Used register system to ring up customer purchases, process payments and issue receipts.  Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.  Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.         Company Name    |    City  ,   State      Waitress    01/2017   -   08/2020       Cleared table and bussed dishes to allow for quick setups.  Stocked server areas with supplies before, during and after shifts.  Maintained accuracy while handling payments, giving change and printing receipts to customers.  Resolved customer concerns with friendly and knowledgeable service.  Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.  Developed strong and lasting resident relationships.         Company Name    |    City  ,   State      Private Nanny    01/2016   -   01/2020       Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas.  Engaged with children to create nurturing, safe environments to promote emotional, social and intellectual growth.  Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.  Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.  Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations.         Education and Training      Wayne County Community College District   |   City  ,   State      Some College (No Degree)            Riverview Community High School   |   City  ,   State      High School Diploma      Expected in   05/2022          Accomplishments      Cheerleading captain from 2010-2018  Went on to coach little league cheerleading  Was dual enrolled starting sophomore year in high school juggling college and high school courses  On honor roll since kindergarten  Student council president  Most Valuable Player Award in marching band  Youth pastor at my church  Leads in drama performances  Junior year was accepted into Wayne State's teacher education program  Girls leadership club member  Taught 5th grade robotics at Huntington Elementary School        Certifications      Certified in CPR     ",APPAREL
"         OFFICE MANAGER - 40+ HOURS PER WEEK           Professional Summary      Human Recourses/Office Manager with 4-years background in employee management, hiring, computer training and benefits. Highly detail-oriented and organized. Works well in a team setting and alone. Very  self-motivated and results-driven with strong communication, analytical, problem solving, reasoning skills and data entry.  Highly enthusiastic and goal oriented.           Licenses       CNA License - NA0010346149       CPR Certification       BLS - Basic Life Support        In process of earning my Electrocardiogram certification through AMCA      In process of earning my Phlebotomy certification through AMCA        ?       Skill Highlights          Hiring and retention  Training and development  Employee relations  New hire orientation   Client relations specialist    Focused on customer satisfaction   Scheduling    Deadline-oriented      Personnel records maintenance  Recruiting  Compensation/payroll   Skilled multi-tasker     One-site, Tenant Tracer, ADP Payroll, QuickBooks, Microsoft Word and Excel  software proficiency   Training and development                 Professional Experience      Office Manager - 40+ Hours per week    May 2015   to   November 2016     Company Name   -   City  ,   State       QuickBooks Experience, MS Office, Word, Excel & Internet and database searching . Data entry and work processing skills with a high level of accuracy, and the ability to proofread and verify information. I interacted effectively with the public. Maintained confidentiality of records and all information. Dealt with the Texas Workforce Commission (TWC) and also the Department of Aging and Disability Services (DADS) and NACEES. Signed students for desired classes. Managed front office along with annual reporting and daily customer needs. Responsible for money and bank deposits and answering all calls. Also took payments for the VA, MYCAA and DARS. I was also an assistant instructor for CNA.   Recruited and interviewed applicants for positions available. Managed I9/W2.  Advised managers on organizational policy matters and recommend needed changes.  Conducted new employee orientation to foster positive attitude toward organizational objectives.  Identified staff vacancies and recruited, interviewed and selected applicants.  Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.  Developed, implemented and monitored programs to maximize customer satisfaction.                    Leasing Specialist - 40+ Hours per week    January 2014   to   May 2015     Company Name   -   City  ,   State    Worked with operations department for rental inventory. I handled all leasing reports which includes preparing reports to be presented at weekly meetings, greeted prospective residents, answered all calls and inquiries, facilitated resident service requests, handled background check/credit checks, money and bank runs. I handed most move-ins and also bank/corporate audits.         Administrative Assistant/Office Manager - 40+ Hours per week    January 2013   to   September 2013     Company Name   -   City  ,   State      Managed and helped barista managers with ordering supplies, hiring new employees, termination of employees, out of town trips and opening up new coffee stands. Bi-Weekly payroll using ADP, key holder, daily bank runs, general payables (bills), working close with CEO and president of Baristas Coffee Company Inc. I also helped with reports, acquisitions, leases and sales, reviewing resumes, contacting candidates, screening perspective candidates, interviews and managing some training. I worked daily with excel spreadsheets including creating new spreadsheets.          Barista/Office Manager - 40+ Hours per week    March 2012   to   December 2012     Company Name   -   City  ,   State    Managed 6 employees, interviews, hire and termination. Bi-weekly payroll using ADP payroll System, key holder, daily bank runs and bank deposits, sales and marketing for the coffee stand. Open and closing the stand, weekly supply ordering, create weekly work schedules, train and work with new hires. Serve customers on daily basis with fresh coffee, specials of the day and snack. Created excel spreadsheets to track sales.         Retail Apparel Associate    March 2010   to   March 2012     Company Name   -   City  ,   State    Cashier, merchandising shoes, all apparel from the stock room to the sales floor, worked the truck every other day with new product. Reworked the sales floor for daily presentation. Daily customer service, open and close the store, managed the fitting room/key holder.        Education and Training      License/Certification   :   Electrocardiogam  ,   2016    Elite Nurse Aide Training   -   City  ,   State  ,   USA    March 2016 to present. Currently enrolled        License/Certification   :   Phlebotomy  ,   2016    Elite Nurse Aide Training   -   City  ,   State  ,   USA    March 2016 to present. Currently Enrolled.        License   :   Certified Nurse Aide  ,   2015    Elite Nurse Aide Training   -   City  ,   State  ,   USA            High School Diploma   :   General Studies  ,   2010    Federal Way High School   -   City  ,   State  ,   USA            Personal Information        Place of Birth: Des Moines, WA  Date of Birth: 18th of February, 1992  Present Resident in Federal Way, WA  Sex: Female  Status: Married no children  Hobbies: Sports, Movies, Hiking, Working out        Skills       Professional and friendly      Careful and active listener        Strong public speaker          Multi-tasking           Accounts Payable/Receivable           Customer Service          Customer Satisfaction           Patient-focused care              Time management          Detail-oriented      Effectively interacts with patients and families.       Software Knowledge in QuickBooks, One-site, Tenant Tracker, ADP Payroll System, Microsoft Word, Microsoft Excel              ?   Compassionate and trustworthy caregiver      ?          Additional Information     Volunteered with Habitat for Humanity    ",APPAREL
"         ENGINEERING MANAGER/QUALITY MANAGER           Profile     Results driven Mechanical Engineer with excellent technical, analytical, and communication skills. A record of positive achievement demonstrated by extensive participation and leadership in Manufacturing Engineering, Engineering Management, and Production Management projects. Additional experience in design, marketing and manufacturing support for fabricated metal products used for polymer filtration, turbine engine gas path seals, aerospace and industrial acoustic treatments, and thermal barrier systems. Four years experience in product design and manufacturing supervision for metallic brush seals used in gas and steam turbine engines. Seven years experience in Design and Manufacturing Engineering of aerospace and industrial acoustic products. Developed process for electrolytic nickel plating and brazing components used for semi-conductor bases. Justified, specified, developed layout and supervised construction of a 20,000 square foot metal working plant used for manufacturing semi-conductor bases. Developed manufacturing process for turbine engine abradable air seals. Justified, specified and supervised installation and start up of machine tools, furnaces, welding equipment, and adhesive bonding equipment used to manufacture turbine engine compressor shrouds and main engine and auxiliary power unit acoustic treatments. Designed proprietary equipment for use in manufacturing porous metal fiber media used in filtration, acoustic, thermal barrier and air seal applications. Oversaw implementation of AS9100 and ISO9001 Quality Management Systems. Managed relocated product distribution activities from New York to Florida.        Areas of Expertise          Project Management  Quality Management System Implementation  Production and Engineering Management  Staff development      Cost reduction  Process development and documentation  Process improvement/simplification  Source evaluation and selection            Professional Experience      Engineering Manager/Quality Manager    May 2000   to   December 2015     Company Name   -   City  ,   State      Design, build, and test acoustic silencers for industrial and aerospace applications.  Provide noise control analysis, recommend materials and noise control solutions.  Provide other technical analysis as needed to support sales and marketing.  Provide sales support for other electrical and mechanical devices distributed by Allied International.  Responsible for all shop and office functions at the DeLand, FL facility.  Responsible for Allied's Quality Management and Quality Control activities.          Manufacturing Engineer Project Engineer, Sales Engineer Product Development Engineer, and Manufacturing Engineering Manager    April 1980   to   May 2000     Company Name   -   City  ,   State      Managed a staff of up to 12 manufacturing engineers and technicians.  Department responsibilities included development and documentation of all manufacturing and inspection processes, vendor selection, product cost estimating, equipment justification, design and installation, tool and fixture design, and facility planning.  Member of the Technetics Quality Council, Material Review Board, and Management Corrective Action Board.  Chairman of the Statistical Process Control Committee.  Supervised development of manufacturing capabilities for machining, welding, brazing, heat treating, metal plating, adhesive bonding, and plasma spraying in compliance with a wide variety of commercial, aerospace, and government requirements.  Worked with equipment and service suppliers to develop new manufacturing processes for brush seals and other new products.  Supervised scheduling and daily activities of employees in the machine shop, seal ring, and brush seal manufacturing cells.  Provided designs and/or provided customers with design assistance for sintered metal fibers used for abradable turbine engine seals, acoustic treatments, thermal barriers, high temperature gaskets, and compliant spacers.  Collected and analyzed data for statistical process control and improvement.  Audited systems and processes for ISO 9000 compliance.  Developed operator and equipment test procedures for special process qualifications.  Justified and supervised installation of in-house CAD/CAM capabilities.  Managed an 18 month Just In Time implementation project with assistance from a team from Arthur Anderson Consultants.  This project was successful in reducing product lead times and work in process inventory by over 25% for stainless steel filter element manufacturing.          Education      Bachelor of Science   :   Mechanical Engineering  ,   1978    Rose-Hulman Institute of Technology   -   City  ,   State  ,   USA     Bachelor of Science in Mechanical Engineering, - Rose-Hulman Institute of Technology. Additional management and business training at Stetson University and Brunswick Corporation.           Skills     Experience with AutoCAD, Microsoft Office, and various ERP systems.  ISO9001 and AS9100 auditing.    ",ENGINEERING
"         CONSULTANT       Professional Profile    Consultant/System Engineer with 6  years in HealthCare IT. Primary focus has been on Linux with a recent emphasis on Regulatory Consulting and Transition of Care. Experienced in training and development of associates along with development of documentation.      Qualifications          Working independently  Training program implementation  Quality control  Process improvement   System testing        Gap analysis  System administration  UNIX system performance monitoring  Technical writing  Unix/Linux environments            Relevant Experience    Created build guides that ultimately led to the automation of many elements of the build process for several teams.  This automation saved my team as well as others, weeks of build time and has allowed for a more standardized process.      Experience      Consultant   08/2015   to   Current     Company Name   City  ,   State       Provides leadership and oversight to engagements so that results are met on time as well as to ensure value is being provided to the client.  Ensures appropriate resources are allocated and maintained to facilitate successful completion of projects, which includes working with Project Managers from all across the Consulting Organization to ensure project alignment.  Multi-tasks the delivery of several project initiatives designed to enhance the services and level of support provided to the client.  Plans and arranges the project deliverables in alignment with the expectations of the client and the business need to ensure that the client will successfully be able to meet Meaningful Use measures.  Conduct on-site client workshops and client summits as needed and determined by the hospital systems.  Manage Provider and hospital data through various tools including DiscernVisualDeveloper, HNAuser, and Bedrock Build hundreds of rules and pools for Direct and Transition of Care for clients.  Create and maintain build guides and team collateral to use for future client and new hire training.  Build guides and workflows were also used to partner with an internal automation team to streamline our processes.  Works with the hospital systems and designated HIM staff on how to maintain systems once we begin to disengage from the product.          SYSTEM ENGINEER - Health Sentry   02/2013   to   08/2015     Company Name   City  ,   State       Backend support on production servers of extracted data on Linux systems including investigation of corrupt data, creating SSH keys, extracting data from client database, managing disk space and troubleshooting.  Front end work on production servers by maintaining OpsJobs and troubleshooting any operation failures.  Often working with the client to teach the ongoing maintenance of the OpsJob.  Effectively communicate project status reports both internally as well as to the client through weekly meetings and calls.  Create various macros and spreadsheets for quality assurance checking Create and run numerous SQL queries.  Manage and monitor the FTP, PHINMS and VPN connections on a daily basis to provide a proactive approach to catching any issues.  Use custom CCL scripts to modify the format of HL7 messages.  Create and provide appropriate workflow documentation for clients to support the system and setup during the testing processes.  Adhere to applicable client access, client notification, and change management policies and procedures.  Work with other Engineers to alleviate problems with data extracts.          SYSTEM ENGINEER   06/2012   to   02/2013     Company Name   City  ,   State       Assist HR teams with designing and implementing solutions Rebuilt a custom tool for Events Planning team using Microsoft Access.  Put together documentation for implemented changes Assist with PeopleSoft, Data Archive Manager, and Taleo resume parsing project Conduct ""fact finding"" meetings with various team members to better understand how the solution would be used.  Held regular meetings to provide updates on the current status of work and to give a timeline of completion.          SYSTEM ENGINEER - Project Implementation   05/2010   to   06/2012     Company Name   City  ,   State       CernerWorks Project Implementation Backend support of servers operating on Linux, AIX, HP-UX, and occasional VMS systems.  Support service pack installation and continued maintenance of solutions, and infrastructure.  Identify where applications are having performance/reliability issues; analyzes and formulate a proposed method to correct issues.  Perform domain replicate/refreshes from a production environment to a non-production environment.  Work through a queue of Service Requests to resolve issues the client reported or that other internal teams encountered.  Worked with other internal architects to resolve more complicated issues.  Manage end user access and privileges including group 0 access, creation of user profiles, and custom lists.  Support the maintenance of specific clients and their servers/application needs including after-hours work.  Build various servers including Websphere, RRD, Chart and Citrix Servers.  Coordinate with client for the testing of environment functionality as well as service pack installs and the subsequent downtimes.  Completed numerous service package installs for non-production clients and for testing partners.  Maintain long-term support and management; troubleshoot and resolve issues daily.          Education      MBA  :   Information Systems   2015       Park University   City  ,   State       Information Systems        Bachelors of Science  :   Business Administration/Management   2015       Park University   City  ,   State       Business Administration/Management        Associates of Applied Science  :   Computer Networking   2010       ITT-Technical Institute   City  ,   State       Computer Networking        Skills    AIX, automation, change management, Citrix, Consulting, client, clients, database, delivery, designing, documentation, FTP, HP-UX, HR, leadership, Linux, macros, managing, meetings, access, Microsoft Access, Works, PeopleSoft, policies, processes, quality assurance, SSH, Servers, scripts, spreadsheets, SQL, troubleshooting, VPN, VMS, Websphere, workflow, workshops   ",CONSULTANT
"         ENGINEERING MANAGER           Summary     Mechanical engineer with more than 30 years of progressive experience specializing in economics driven project justification, management and mechanical design. Much of my career has been focused on paper converting equipment and operations developing into roles in maintenance and reliability systems. More recently responsible for facilitating the capital investment portfolio for the Halsey Mill.       Highlights          Project management  Paper converting equipment  Facility and plant modifications         DMF and Project Work Process  Written and verbal communication skills  AutoCAD and Excel               Accomplishments     Start-up of major converting equipment lines with emphasis on long term reliability.   Designed and implemented a mill project work process to improve economic thinking and operational ownership of mill driven projects. This has streamlined the mills approval process for projects.       Experience      Engineering Manager    May 2011   to   Current     Company Name   -   City  ,   State     Responsible for facilitating the capital projects plan and process. This has included developing a process to evaluate projects with stakeholders at determined phase gate challenges and developing engineering talent to work within the expectations of the GP Project Work Process. Transitioned into a working manager with responsibility for managing several projects up to the $4MM range in addition to responsibility for the overall capital portfolio.   Develop clearly written venture summaries to communicate the DMF and economic rationale for projects  Responsible for hiring and developing engineering talent for the organization.          Manager - Maintenance and Reliability    January 2009   to   May 2011     Company Name   -   City  ,   State     Member of the mill leadership team responsible for safe work performance and contract adherence of a 76 person maintenance group. Included the hiring and development of craftsmen and salaried personnel for the maintenance department. Utilized reliability experience to provide focus on mill reliability improvements in the areas of lubrication, precision maintenance work, sustainable
PM
processes, BOMs and procedure based job plans.  Recognized at the time as one of the most effective converting maintenance efforts in the company with lowest maintenance cost per case in the company.           Supervisor Reliability Engineer    November 2005   to   January 2009     Company Name   -   City  ,   State     Led the converting PM program with a focus on developing sustainable results by developing mechanical work standards and a job plan library for converting equipment and implementing them into the CMMS (Passport) to support the PM inspection program, parts rebuild program, and the periodic machine rebuild efforts.  Led RCM efforts to establish a maintenance and reliability plan for new Perini and PCMC equipment and implementing the results into a CMMS. This effort required educating the team on RCM methodology, facilitating the RCM process with a large team and establishing a vision for incorporating the RCM effort into an existing PM program.   System administrator for the Passport CMMS system.  Developed tools to understand and repair PM processes, provided training for PM processes.  Managed Machine shop including supervision of machinists, and managing flow of work through shop.          Process &Tooling Engineer    November 2000   to   November 2005     Company Name   -   City  ,   State     Responsible for developing improvements to a laser patterning lamination process that had been recognized as the least reliable process in the production line. Improvements to the web handling design led to an 80% output improvement to a bottleneck process. Other contributions included developing an SPC strategy that reduced variation and increased reliability. Established the SPC system and provided startup assistance for the line when it transferred to Singapore.  Designed and started up the next generation laser patterning operation for adhesive film successfully bringing the process on line ahead of schedule and exceeding quality specifications.  Led leak testing process improvement efforts, SPC compliance and investigation of correct GR&R practices.   Participating and leading task force efforts to understand quality issues in the factory.  Coordinated adhesive related improvement efforts with teams including scientists, vendor representatives and supply chain personnel.          Converting Plant Engineer    January 1993   to   November 2000     Company Name   -   City  ,   State     Responsible for budgeting, planning, managing capital improvement process in Halsey Mill tissue/towel converting plant. Primary responsibility for construction management, vendor negotiations and installation and startup planning for several $1MM+ installations.  Startup Superintendent for a new technology towel rewinder complex. Provided project management through the installation, training and startup followed by supervision of the operation for a two year period during difficult redesign efforts and until start up issues were resolved.         Senior Converting Analyst    November 1992   to   January 1993     Company Name   -   City  ,   State      Worked with manufacturing sites to develop utilization improvement plans for manufacturing assets.          Development Designer, Mechanical Engineer, Senior Mechanical Engineer    January 1984   to   November 1992     Company Name   -   City  ,   State      Design engineer developing specialized machinery for the paper converting industry.  Developed machinery and equipment layouts for manufacturing facilities, managed CAD installation and developed computer simulation models of complex manufacturing facilities.          Education      Bachelor of Science   :   Mechanical Engineering      University of Idaho - School of Engineering   -   City  ,   State              Skills    budgeting, CAD, construction management, engineer, film, hiring, inspection, laser, machinery, managing, mechanical, negotiations, processes, process improvement, project management, quality, simulation, SPC, strategy, supervision, system administrator   ",ENGINEERING
"         BILINGUAL LANGUAGE ARTS SIXTH GRADE TEACHER       Summary    Dedicated and enthusiastic professional with over four years' experience in education. Proven
expertise in establishing rapport and building trust among students, parents, administrators and
community members. Possess strong communication skills and ability to partner across departments
within and outside of an organization to meet the needs of students. Motivating students          School improvement committee Interactive teaching/learning          Interdisciplinary teaching Innovative lesson planning          Effectively work with parents          Professional Experience     08/2014   to   Current     Bilingual Language Arts Sixth Grade Teacher    Company Name   －   City  ,   State      Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials and build community within the classroom Participate in the development of intervention plans for students within the classroom setting, during MVP time (tutoring hour) as well as after school tutoring Oversee Read 180 program participants and monitor their progress as part of their intervention strategy Implementation of newer educational technology programs in order to teach students new techniques to use within their presentations to showcase their knowledge some examples include: Prezi, Storyboard That, Edmodo, Thinglink, and others Participate in district Community Ambassador program and campus improvement committee.         01/2014   to   05/2014     Bilingual Substitute Teacher    Company Name   －   City  ,   State      Worked in elementary schools and substitute several classroom programs inclusive of: Early Childhood-6 mainstream, Spanish Immersion, Bilingual (Spanish) Early Childhood-6, and Special Education.  Provided key support for teachers on leave.         07/2013   to   01/2014     Bilingual 4th Grade Teacher    Company Name   －   City  ,   State      Developed and implemented plans inclusive of: following Independent Education Plans (Special Education), Gifted and Talented curriculum, and mainstream English/Spanish language arts, writing and history Analyze data to plan and implement appropriate instruction to reflect accommodations for individual students Cooperate with other members of the staff in planning and implementing instructional goals and objectives Establish and maintain open lines of communication with students and their parents Participate in a wide range of district and campus professional development to include: Gifted and Talented coursework, wide range of education technology applications, as well as Love and Logic training.         04/2011   to   07/2012     Student Development Assistant    Company Name   －   City  ,   State      Coordinated community tours for prospective students, families and community visitors Created data intensive reports based on TAKS/STAAR test results for local feeder schools for supervisor to present to upper administration Collaborated with the FWISD Vital Link program to create a summer college exploration/ internship program for local middle school students.         06/2010   to   07/2010     Academic Advisor/ Spanish Instructor    Company Name   －   City  ,   State      Assisted students one-on-one with college preparation assignments such as: career exploration, school selection, resume writing, and letters of recommendation Taught students hybrid course: Introduction to Spanish and Hispanic/Latin American Studies.         07/2009   to   07/2010     Program Coordinator    Company Name   －   City  ,   State      Oversaw the development of a start-up organization Managed a $200,000 federal Gear up grant Utilized research based best practices to create community workshops for parents and students as well as developed staff and advisor manuals Developed community partnerships and presented NACRC to organizations Received promotion from AmeriCorps VISTA position.         01/2009   to   05/2009     Math Teacher    Company Name   －   City  ,   State      Taught beginner English grammar and literature, World History and TOEFL Prep to international students Tutored Algebra and was promoted to remedial math teacher position Advised international students and tutored Spanish.          Education and Training     May 2011           Tarrant County College                      Employee of the Month Educational Support Services Department February 2010 AmeriCorps VISTA: Most Inspirational Employee December 2009      Northern Arizona University                 2009     Bachelor of Arts  :   International Studies    Elon University   －   City  ,   State      International Studies            Presidential Scholar; Resident Assistant- RA of the Month February 2007 and October 2006; Global Experience Program: Costa Rica 2008 with internship, Winter Term: Paris 2007, London 2006; Elon Volunteers: Boys and Girls Club      Alamance County Community College                      Affiliations    Association of Texas Professional Educators (ATPE)
LANGUAGES English and Spanish      Skills    arts, English, instruction, Latin, letters, Logic, materials, math, presentations, progress, promotion, Read, research, Spanish, Spanish language, strategy, supervisor, teacher, tutoring, VISTA, workshops   ",ARTS
"         SALES ASSOCIATE/CASHIER       Summary       Friendly Sales Associate proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker and team player.      Reliable Sales Associate with strengths in inventory management, training, and customer service. Friendly, knowledgeable and hard-working team player.                  Skills          Sales expertise  Active listening  Verbal/written communication   Team player mentality        Outgoing personality  Time management ability  Enthusiasm            Personal Information    Where I have worked or studied I have always done my best to be efficient and
          excel in anything and everything I've done. I work extremely well with others, I do
          my best to be a leader and not a follower and I try my hardest to be kind and
          respectful to anyone and everyone I come in contact with. I am an exceptional
          writer, I am very detailed oriented and I am great at following directions and
          staying organized. Even on my bad days I know how to keep a smile on my face
          and leave my personal problems at home to give customers a great expirience
          and keep hem coming back for more.      Skills    client, Detail oriented, Team leadership, phone      Experience     09/2017   to   Current     Sales Associate/Cashier    Company Name   －   City  ,   State       Met incoming customers and provided immediate assistance.      Retrieved alternate items and sizes on request.           Listened to customer needs and preferences to provide accurate advice.             Completed purchases with cash, credit and debit payment methods.               Increased purchase totals by recommending additional items.                 Worked flexible schedule to accommodate changing customer levels.                   Organized items in visually appealing manner.                     Answered incoming telephone calls with professional and         knowledgeable responses.            Maintained up-to-date knowledge of customer buying habits.                    09/2015   to   12/2015     Cashier    Company Name   －   City  ,   State      I up-sold additional menu items, beverages and desserts to increase restaurant
          profits.  Took necessary steps to meet customer needs and effectively resolve
          food or service issues.  I also recorded customer orders and repeated them back
          in a clear, understandable manner and promptly reported complaints to a
          member of the management team.  I communicated clearly and positively with
          co-workers and management and resolved guest complaints promptly and
          professionally.  I quickly and efficiently processed payments and made accurate
          change.         09/2015   to   12/2015     Company Name   －   City  ,   State      I up-sold additional menu items, beverages and desserts to increase restaurant
          profits.  Took necessary steps to meet customer needs and effectively resolve
          food or service issues.  I also recorded customer orders and repeated them back
          in a clear, understandable manner and promptly reported complaints to a
          member of the management team.  I communicated clearly and positively with
          co-workers and management and resolved guest complaints promptly and
          professionally.  I quickly and efficiently processed payments and made accurate
          change.          Education and Training     2017     High School Diploma  :   Education    Waynesboro Area Senior High School   －   City  ,   State  ,   USA    Education     ",SALES
"         AVIATION CAMP ASSISTANT         Profile    Highly motivated and results-oriented individual seeking an internship as an Aerospace Engineer at Northrop Grumman. Special interests include Unmanned Aerial Vehicles, Aeronautical Development and Design, Structural Analysis, and in related areas inside a competitive environment where I will use my experience to best serve the needs of the company.      Skills        MATLAB, AVL, C Programming, Microsoft Word, Microsoft Excel, Microsoft PowerPoint              Professional Experience      Company Name     October 2013   to   Current       Collaborating with others to meet mission requirements and accomplish objectives provided by the Northrop Grumman aerospace company.  Part of the Unmanned Aerial Vehicle Simulations Team constructing models of the UAVs in order to obtain important aerodynamic properties to perform flight test simulations.  Worked directly with the UAVs to take accurate measurements in order to model it.  Designed accurate aerodynamic models of the UAVs using the program AVL, a program for the aerodynamic and flight-dynamic analysis of rigid aircraft of arbitrary configuration.  Modeled all lifting surfaces, control surfaces, and fuselage.  Created data and run files of mass properties corresponding with each UAV.  Executed the run files for each UAV in order to obtain a full linearization of the aerodynamic model about any flight state with specified mass properties.  Extracted stability-axis derivatives that will be imported into the flight simulation program, FlightGear, to model the simulated plane to have the same flight characteristics and behaviors as the UAVS.          Company Name     October 2013   to   Current       Collaborating with a team to design and construct an aircraft that will be competing at the SAE Aero Design West.  Sanded the balsa wood wings smooth for the preparation of carbon fiber wrapping.  Prepared the epoxy resin mixture for application.  Wrapped the leading edge, wing spars, fuselage molds, and fuselage walls with carbon fiber.  Sawed and drill cutted fuselage components.  Aeronautics F-22 Project	Winter 2014 Performed as Team Leader for a team of four for the experimentation and analysis of flight dynamics and parameters of Lockheed Martin's F-22 Raptor Implemented low-speed wind and water tunnel testing using test models to obtain and investigate flight dynamics and performance characteristics.  Analyzed the flow vortices over the wing at varying velocities at increasing angles of attacks.  Calculated and observed the relationship and importance of the effect of Reynold's numbers on aerodynamic coefficients.  Compiled a technical report detailing the results of the calculations and observations, and compared the accuracy of wind/water tunnel testing to theoretical F-22 characteristics.          Company Name     May 2013   to   Current     Aviation Camp Assistant   City  ,   State      Assist children in building and flying model aircraft, launch rockets, complete flight simulation missions, and 	conduct flight-related science experiments.  Assist in teaching course lessons based on aviation, air, and space topics Organize and prepare lesson materials and work directly with instructors during hands-on projects and 	activities.  Supervise elementary school-aged campers during sign-in, sign-out, and break times.  Supervised field trips to aviation-related locations.  Work with a team comprised of diverse instructors, assistants, and volunteers to provide children an 	educational and unforgettable experience.          Company Name     August 2012   to   January 2013     Guest Experiences Specialist   City  ,   State      Offer superior service to potential and actual guests to the museum according to established procedures.  Handle a large volume of in-person questions about The Tech Museum, exhibits, programs, films, special 	events as well as the downtown San Jose area.  Be knowledgeable about The Tech Museum's mission, programs and exhibits and stay current with the 	functioning of the entire institution.  Greet school groups by meeting teachers at buses outside the Group entrance, giving chaperone and student 	instructions to large groups Work collaboratively with other Guest Experiences staff, other museum staff and volunteers to provide an 	efficient and seamless experience for guests.          Education and Training      California State Polytechnic University     June 2016       Bachelor of Science  :   Aerospace Engineering    GPA:   GPA: 3.1 Dean's List - 2 quarters		* Class Level:  Junior    Aerospace Engineering GPA: 3.1 Dean's List - 2 quarters		* Class Level:  Junior Aerospace Structural Mechanics I, Aerospace Feedback Control Systems, Fluid Dynamics, Gas Dynamics, Low-Speed Aerodynamics, Orbital Mechanics, Vector Dynamics, Thermodynamics.
Sophomore Aircraft Design, Experimental Aerodynamics, Experimental Aerothermodynamics, Aerodynamics and Flight Performance, Supersonic/Hypersonic Aerodynamics, Stability and Controls of Aerospace Vehicles, Guidance and Controls, Aerothermodynamics I, II, & III, Aerospace Structural Analysis I & II, Electric Circuit Theory, Electronics, Aerospace Engineering Analysis, Technical Writing for Engineers          Interests    American Institute of Aeronautics and Astronautics (AIAA)	Fall 2013 - Present Active member at national and collegiate level Attend biweekly general meetings and attend field trips Society of Women Engineers (SWE)							Fall 2014 - Present Active member at national level SAE International 									Fall 2014 - Present Active member at national and collegiate level       Languages    Conversational Spanish      Skills    C Programming, derivatives, edge, Electronics, special 	events, Team Leader, Lockheed Martin, materials, MATLAB, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, San, simulation, Conversational Spanish, teaching, Technical Writing      Additional Information      Involvement American Institute of Aeronautics and Astronautics (AIAA)	Fall 2013 - Present Active member at national and collegiate level Attend biweekly general meetings and attend field trips Society of Women Engineers (SWE)							Fall 2014 - Present Active member at national level SAE International 									Fall 2014 - Present Active member at national and collegiate level      ",AVIATION
"         PROJECT & CONSTRUCTION MANAGER           Summary    Experienced Project Manager with Auto CAD background, executing luxury custom residential projects from bidding to completion, maintaining industry-leading Quality standards, and implementing CAD technologies for major capability gains. Highly skilled in leading cross-functional teams, liaising with contractors and external agencies, and ensuring on-time completion project milestones. Able to excel in demanding environments and introduce Best Practices.      Highlights          Residential construction  Blueprint reading  Leadership  Exceptional problem solver  Excellent driving record  Strong communication skills  Detail-oriented  Friendly and hardworking  Architectural facades  Accurate measurements and estimates  Auto CAD     Proven working experience in construction management   Advanced knowledge of construction management processes, means and methods   Expert knowledge of building products, construction details and relevant rules, regulations and quality standards   Understanding of all facets of the construction  Schedule the project in logical steps and budget time required to meet deadlines.   Familiarity with construction management software packages Ability to plan and see the “big picture”   Competent in conflict and crisis management Leadership and human resources management skills                  Accomplishments      Turned around projects.  Took numerous projects turned over to me because
they were behind schedule and over budget and turned them around to meet
timeline and budget commitments. 
						
					
				
			
		   Restored customer relationships.  Built trusting relationships with dissatisfied
customers at risk of litigation, converting them to happy and loyal.
   Facilitated subcontractor upgrades.  Identified subcontractors with quality and
value gaps and replaced them with others who could deliver to higher standards. 
						
					
				
			
		     Built the brand through a community project.  Took over a job to build an

							affordable foster home for a church. The project was faltering without direction,
plans, or funding. Secured plans, permits, and funding to complete the project,
building an 8-bedroom, 9-bath foster home heavily funded by contractor and community donations. 
   Project Manager  during the construction of Five international Furniture Retail stores in Egypt. I was the first Project Manager to work in this region, and was successful opening all five stores.           Experience      Company Name     August 2014   to   April 2016     Project & Construction Manager    City  ,   State     Assisted skilled workers with construction projects in all phases of rough and finish carpentry.   Completed indoor and outdoor residential construction projects
		
	
	
		
			
				
					
						
							Handle all new-start announcements, do the intake for bids, and decide which
contractors to use.
		
	
	
		
			
				
					
						
							Review building plans and contracts to obtain permits and licensing.
		
	
	
		
			
				
					
						
							Review project in depth to schedule deliverables and sub contractors as needed.
		
	
	
		
			
				
					
						
							Oversee all on-site and off-site construction to monitor compliance with building codes
and client needs and selections.

						
						
							Review work progress on a daily basis, plan ahead to prevent problems and resolve any
emerging ones, and do hands-on problem solving.

						
						
							Facilitate meetings with owners, construction managers, and upper management.

						
						
							Schedule building inspections.

						
						
							Stay out in front of activities, priming subcontractors in advance of their next

							deliverables, to make sure they're ready with any needed change orders, purchase

							orders, or other preparation to prevent delays and mis-steps.

						
						
							Personally complete punch out tasks requiring a broad skill set from making minor fixes

							to addressing complex structural issues, such as stucco work, truss repair, drywall
repair, installing appliances, and hanging light fixtures. 
						
					
				
			
		         Company Name     January 2012   to   January 2014     Interior Designer   City  ,   State      As an Interior Designer for the largest furniture retailer in the U.S., I designed, developed, and oversaw implementation of floor plans, electrical, merchandise, paint, and signage--all to meet specifications of time, quality, and budget.  I adapted plans to maintain the Ashley brand inside and out while accommodating municipality requirements.          Company Name     January 2004   to   January 2011     Bartender   City  ,   State      While going to school fulltime (2008-2011) I supported myself as a bartender where I strengthened my customer relations skills.          Company Name     January 2004   to   January 2008     Permit Coordinator   City  ,   State      As a Permit Coordinator for this regional permitting service, I served more than 70 municipalities, helping builders cut through red tape and expedite the permitting process.  By understanding the technical specifications of the construction, and building trusting relationships with builders and municipalities, I was able to help builders save time, and often money, in the permitting process.          Education      B.A  :   Interior Design, International Academy of Design and Technology    City  ,   State      Interior Design, International Academy of Design and Technology        WARRIOR LEADER COURSE (WLC)   2003         Leadership    WLC, formerly called Primary Leadership Development Course (PLDC), is the first leadership course Non-Commissioned Officers (NCOs) attend. WLC is a month-long course that teaches Specialists and Corporals the basic skills to lead small groups of Soldiers. This course is hard hitting and intensive with emphasis on leadership skills and prepares Soldiers to advance to the rank of Sergeant.        Ohio State University       Sports and Fitness Management     City  ,   State  ,   Franklin             Military Experience      Company Name     July 1998   to   September 2007     Field Artillery Surveyor    City  ,   State    Records field data, prepares schematic sketches, and marks survey stations. Performs astronomic observation, measure azimuths, and angles and determines deviations for target, connection, and position area surveys with angular measuring equipment. Assist PADS operator with the transfer, strap down, and preparation for operations of PADS. Computes data using logarithms or calculator to obtain the unknown required field data to include computing for accuracy ratios and adjustment. Operates and performs PMCS on vehicles, radios, weapons, and all survey equipment.        Skills    Auto CAD, Great Leadership Skills, Operation Monitoring, Management of Material Resources, Judgment and Decision Making, Management of Personnel Resources, Time Management, Complex Problem Solving, Critical Thinking, Active Listening, Reading Comprehension, Contribute to planning Meetings, Excellent Verbal and Written Communication Skills, Working Within Budget, Creative & Resourceful, Hard Working, Proficient With Microsoft Office, Outlook, Excel & Most Other Office Programs, Drafting, Understanding Construction Plans, Managing Change Orders, Organized, Detailed Knowledge of Florida Building Codes, Multi Tasking          ",CONSTRUCTION
"         TEACHER       Summary    A dedicated Teacher and Marine Corps Veteran experienced in many different working environments, I am accustomed to leading coworkers in both large and small teams to create innovative solutions.      Highlights          Experience working special needs students    Knowledgeable in distance learning techniques     Goal Setting      Strong communication skills    MS Office     Deadline-oriented       Employee training and development              Experience     August 2007   to   December 2016     Company Name   City  ,   State     Teacher        Teaching a variety of asynchronous courses (Law, Government, Algebra, Sociology, Pennsylvania History, Political Science) to all students across multiple schools in multiple states.  Create and implement individualized academic plans for gifted students as well as students with disabilities.  Create new courses for delivery via multiple LMS Platforms to client schools (to include all content and assessments).  As Department Chair duties included leading a team of 8 teachers while maintaining a high level of professionalism and technical proficiency, training new teachers and maintaining appropriate records.  As SAP coordinator duties included identifying and communication to the appropriate team members those student behaviors that presented a threat to student learning and ensuring at-risk students were connected with relevant social services.   Supervisor: Rodney Slappy (1 866-990-6637)          April 2006   to   July 2007     Company Name   City  ,   State     Appraisal Coordinator        Manage process of national real estate appraisals.  Facilitate communication between appraisers, lenders, buyers, and sellers.  Maintain records of all actions taken from incoming orders through to acceptance of appraisal documents and loan closing.  Troubleshoot the process via phone contact and email.          Education     12/2009     Robert Morris University   City  ,   State  ,   United States     Master of Science  :   Instructional Leadership     3.96 GPA   Credits Earned: 30 Semester hours   Alpha Chi National College Honor Society        05/2006     Robert Morris University   City  ,   State  ,   United States     Bachelor of Arts  :   Social Studies     3.38 GPA   Credits Earned: 84 Semester hours   Level I PA Teacher Certification Social Studies  Level I PA Teacher Certification Middle Level Mathermatics         Interests      Family  Golf  Swimming  Camping        Military Service      United States Marine Corps   June 1988 to December 1995   Highest Rank: Corporal   Squad Leader in Heavy Weapons Infantry Company

Lead, train, and inspire Marines in a heavy weapons platoon in support
of global operations while assigned to:

Weapons Company 3rd Bn. 25th Marines, Moundsville,
WV

Weapons Company 2nd Bn. 23rd Marines, Port
Hueneme, CA    ",TEACHER
"         SENIOR DIGITAL MARKETING SPECIALIST       Summary    Digital marketing professional experienced in SEO, PPC and account management. Knowledgeable about conversion rate optimization, content marketing, analytics and proficient in wide variety of SEO/PPC tools.      Highlights          Excellent written and verbal communicator  Superb time management skills   Cross-functional team leadership     Focused and driven         Skilled multi-tasker           Results-oriented  Deadline-driven  Self-directed    Detail-oriented    Customer service-oriented  Quick learner  Self-motivated professional      Microsoft Office Suite   Desktop publishing software   Graphics editing software  Web analytics software   Project management software   Social media management tools   User experience (UX) design principles,   Content management systems (CMS)  HTML and CSS knowledge           Account management   Digital Marketing  Search Engine Optimization  Search Engine Marketing           Experience     03/2015   to   Current     Senior Digital Marketing Specialist    Company Name   －   City  ,   State           01/2014   to   11/2014     Senior SEO Specialist    Company Name   －   City  ,   State      Applied ethical SEO best practices when performing tasks such as keyword research, competitive analysis, content optimization, Meta tag creation, alt tag creation and social media optimization.  Analyzed, reviewed and implemented changes to improve organic search and page rank of client B2C websites.  Claimed business listings and provided location data syndication to data aggregators.  Implemented website migrations, 301 redirects, sitemaps, robots.txt file, and fixed 404 errors.  Digital Copywriter Developed grammatically sound, benefit driven and search engine friendly content for global client B2C websites.  Produced unique and engaging content marketing pieces for cross-channel partners that featured or supported LiveEdit's SaaS product and service offerings.  Created and maintained online product user guides for the Aurora by LiveEdit CMS interface, and best practices documentation to guide internal implementation.  Managed and maintained the organization's website and social media accounts (Google +, LinkedIn, Facebook, Twitter) by linking relevant information together and adding photos and graphics as appropriate to keep visually appealing and engaging.         06/2013   to   02/2014     Lead Project Manager    Company Name   －   City  ,   State      Managed and mentored a team of Project Managers.  Set and continually managed project expectations with clients, delegated tasks and responsibilities to appropriate team members.  Coordinated production trafficking from start to finish, including: client onboarding, the development and distribution of project information, design, integration, content entry, SEO, quality assurance, training and launch.         01/2013   to   06/2013     Digital Copywriter (Contractor)    Company Name   －   City  ,   State      Developed grammatically sound, benefit driven and search engine friendly content for LiveEdit's global client B2C websites.  Produced unique and engaging content marketing pieces for cross-channel partners that featured or supported LiveEdit's product and service offerings.  Created and maintained online product user guides for the Aurora by LiveEdit CMS interface, and best practices documentation to guide internal implementation.         06/2009   to   05/2012     Communications and Membership Coordinator    Company Name   －   City  ,   State      Wrote copy, edited, designed, and distributed news releases, print and electronic newsletters and educational outreach materials on a variety of water related issues.  Managed and maintained the organization's website and social media accounts (LinkedIn, Facebook, Twitter) by linking relevant information together and adding photos and graphics as appropriate to keep visually appealing andengaging.  Managed donor database and electronic list serv by maintaining accurate records of donors, their gift histories and electronic subscription preferences.  Managed all special event and tradeshow promotion, operations, expenses and logistics including volunteer management, logistics, sponsorships, event budgets and analytics/tracking of event ROI.         06/2009   to   06/2009     Marketing Assistant    Company Name   －   City  ,   State     Established effective working relationships with clients, government officials and media representatives.     Managed internal communications, including production and management of print and electronic newsletters.  Identified and qualified new candidate leads through prospecting, cold calling, networking, referrals, targeted emails and direct mail.  Coordinated administrative processes associated with recruiting/hiring, including resume reviews, scheduling interviews, processing correspondence, documenting candidate activity, coordinating new hire activities, handling confidential material, and facilitating required background screens.  Supported agency managers with calendar management, tracking of recruiting budget, maintaining filing systems, answering and screening phone calls.          Education     2002     Bachelor of Science  :   Mass Communications     St. Cloud State University   －   City  ,   State              Certifications     Google Adwords Certified Professional - Valid through February 2017  Google Analytics Individual Qualification - Valid through September 2016  ​        Skills      Independent self-starter with analytical and statistical skills; Passion for data-driven decision making  Strong organization and time management skills; Handles multiple projects and details simultaneously  Excellent oral and written communication skills; Communicates and collaborates cross-functionally  Possesses an unquenchable thirst for learning and an insatiable hunger for self-improvement     ",DIGITAL-MEDIA
"         MERCHANDISER, SALES       Summary     [Job Title] equipped with the excellent negotiation skills, market insight and business acumen necessary to guide struggling and newly-formed companies to financial success.       Highlights         ❖ Organizational skills ❖ Marketing, Lead Generation ❖ Strategic & Consultative Selling ❖ Interpersonal and Collaboration skills ❖ B to B sales ❖       Customer Retention ❖ Account Management ❖ Developing/Expanding Territories ❖ C-Level & Technical Presentations ❖ Project management Excellent sales techniques            Accomplishments      A member since 1996, elected to Executive Board 2009. Took time off to help with the earthquake relief. Organize fundraisers and benefits. Manage and recruit volunteers. Made contacts with significant contributors and corporate relations. Organized to ship containers of medical supplies, food, water and clothes to Haiti  Achieved high honors from Elavon's VP of Sales. Conducted training for North Eastern team on Cold Calling techniques  Awarded for the best ""Pend Percentage"" for October in North East Region  Managed ""Major Accounts"" worth more than $50k in four territories. Reviewed and grew account base by 18% to surpass given objectives. Interviewed and observed potential candidates for employment, mentored new hires. Established new clients to grow profitable territories and meet set objectives, 12 per quarter. Provided clients with a profitable marketing strategy in both print advertisement and internet marketing. Continuously maintained and established solid relationships with clients. Met publication and internet deadlines; achieved 100% of sales quotas. Elected Captain and Speaker of Yorktown/Peekskill county team  Presidential Achievement Award. Ranked 6th (must be in top 10 % of region)        Experience      Merchandiser, Sales   05/2013   to   Current     Company Name   City  ,   State     Southern Wine & Spirits is a family owned sales and distribution organization with a renowned history of consistently delivering impeccable service through our 14,000 employees, covering 35 states. Build relationships with store owners. Strategically place merchandising and marketing materials in stores. Discuss and plan future opportunities for merchandising with management team. Point of contact for sales reps; assisting them in the field. Help sales reps sell their product into stores by booking high-end merchandising materials and locations. Organize warehouse and pallets. Distribute POS, samples, bar kits and racks to appropriate divisions. Build relationship with store owners. Discuss marketing materials with store owners. Notable Accomplishments ➢ Built strong relationships with key accounts ➢ Responsible for opening and closing storage unit. ➢ Implemented an organized system for distributing samples ➢ Booked strategic platform and window displays        ACCOUNT MANAGER   01/2009   to   Current     Company Name   City  ,   State     Forgotten Children of Haiti, established in 1993, is a non-profit organization supporting a pediatric hospital, orphanage and a school. A member since 1996, elected to Executive Board 2009. Took time off to help with the earthquake relief. Organize fundraisers and benefits. Manage and recruit volunteers. Made contacts with significant contributors and corporate relations. Organized to ship containers of medical supplies, food, water and clothes to Haiti. Notable Accomplishments: ➢ Increase donations to $50,000 in 7 months ➢ Spokesman at events, 300+ people. Press Interviews. ➢ Shipped 3 containers of medical supplies, food and water. LA Fitness has over 600 locations and is expanding in New York. It is one of the largest fitness chains in the country offering more amenities than any of its competitors. Established LA Fitness's new club in Yonkers by marketing to business and individuals. Grew the club volume from 0 to over 500 members in 3 months. Promoted to management which included responsibilities in the following areas: reporting club numbers, meeting with club developers, creating marketing strategies, leading sales meetings, one-on-one trainings. Notable Accomplishments ➢ # 1 commissions in the country for 8 pay periods July - November (avg comm.$3,800) ➢ Top 5 commissions in the country from June - January (avg. comm.. $2,800) ➢ Top Sales Counselor June - February, Top closing percentage. (83%) ➢ Rep of the month July to January Top in Sales for all months. Hebrew Hospital Home Continuum of Care is a non-profit, non-sectarian health care organization. It is a comprehensive health care system whose mission is to rehabilitate patients by providing the highest standards of care and individualized treatment. Responsible for expanding the Queens County Territory to a valuable referral source of over 200 accounts. Contracting Doctors and Medical Offices to partner with ""HHH Home Health Network"". Organize and perform sales presentations to Medical groups and Doctors. Prospect and develop relationships to maintain steady referral sources with Doctors and Office Managers through Cold Calls, Networking, and Sales Events. Coordinate Sales Events in collaboration with Sales Representatives. Notable Accomplishments ➢ Exceeded 3 month goal of 30 accounts with over 200 accounts. ➢ Developed Queens Territory; distributed Accounts to new Account Managers. ➢ Generated 30 referrals in first quarter, #1 in referrals for the quarter. ➢ Met 100% of Account penetration goals consistently, top for the territory.        ACCOUNT EXECUTIVE   08/2008   to   09/2010     Company Name   City  ,   State     US Banks partnered with Elavon in 2004. Elavon manages more than 1 million merchants, from small retail merchants to the largest organizations in segments such as hospitality, health care, and the public sector, delivering reliable and secure payment solutions to help businesses succeed. Achieved high honors from Elavon's VP of Sales. Conducted training for North Eastern team on Cold Calling techniques. A leader among peers achieved and surpassed sales quotas & goals; won contests and recognition. Managed five counties totaling 30 banks. Established new clients and maintained strong relationships with Bank Regional President, Managers and staff. Organized and performed presentations to bank personnel during ""Area meetings"". Notable Accomplishments: ➢ Ranked No. 3 among peers ""Stack Ranking for 2009"" in East Region ➢ Top Rep in the month of February (most activations 68) ➢ No. 1 ""Monthly Fees"" for May in North East Region ➢ No. 2 ""Bundles Contest"" for January in North East Region ➢ Awarded for the best ""Pend Percentage"" for October in North East Region        ACCOUNT EXECUTIVE   09/2005   to   08/2008     Company Name   City  ,   State     Yellowbook is the largest independent publishers of yellow pages nationwide. It offers multi-channel marketing solutions tailored to meet the specific needs of clients and the audience they target. Its brand is built on service and integrity with an end goal of delivering the most complete and relevant local business information to consumers. Managed ""Major Accounts"" worth more than $50k in four territories. Reviewed and grew account base by 18% to surpass given objectives. Interviewed and observed potential candidates for employment, mentored new hires. Established new clients to grow profitable territories and meet set objectives, 12 per quarter. Provided clients with a profitable marketing strategy in both print advertisement and internet marketing. Continuously maintained and established solid relationships with clients. Met publication and internet deadlines; achieved 100% of sales quotas. Elected Captain and Speaker of Yorktown/Peekskill county team. Notable Accomplishments: ➢ Presidential Achievement Award. Ranked 6th (must be in top 10 % of region) ➢ No. 2 ""Net Gain"" 2007 (achieving over 100% of quota) ➢ Two time ""Rep of the Month"" (September 2007, February 2006) ➢ Ranked 25th of approximately 200 reps in region, for new business. (53 sales totaling $105k). ➢ Significantly surpassed overall sales quota, three years in a row. ""Quota Buster"" (2006, 2007, 2008) ➢ Promoted within 11 months of hire.        Education      Bachelors of Arts  :   basketball leagues, skiing and exercise programs    Marist College   City  ,   State  ,   US     Marist College, Poughkeepsie, NY Bachelors of Arts ~ COMPETITIVE ACHIEVEMENTS ~ A sports guru and competitor actively involved in basketball leagues, skiing and exercise programs. As a member of the Marist Ski Team competed against schools in Slalom and Giant Slalom events. As well as player on the Marist Rugby Team competed against teams in its region. Competed on the NCC Speech and Debate Team. Traveled to Portland, Oregon, placed NCC in 3rd place nationwide at the Phi-Ro-Pi National Championships and won multiple awards: ➢ Dramatic Interpretation, Bronze of 88 competitors. ➢ Parliamentary Debate, Bronze of 114 teams ➢ Debate Team, Overall Bronze of 109 schools        Languages    French/Spanish      Professional Affiliations    FUNDRAISER AND EVENTS COORDINATOR, EXECUTIVE      Presentations    C-Level & Technical Presentations      Skills    Sales, Benefits, Increase, Pediatric, Marketing, Account Executive, Clients, Of Sales, Sales Quotas, Solutions, Its, Closing, Award, Channel Marketing, Internet Marketing, Major Accounts, Marketing Strategy, New Hires, Overall Sales, Quota, Sales Quota, Yellow Pages, Cold Calling, Million, Retail, Retail Marketing, Training, And Marketing, For Sales, Key Accounts, Merchandising, Owned Sales, Point Of Sale, Pos, Sales And, Sales Reps, Account Manager, Accounts To, Accounts With, And Sales, Coordinate Sales, Networking, New Account, Sales Events, Sales Presentations, Sales Representatives, Territory, With Sales, In Sales, Sales For, Sales Meetings, Senior Sales, Top Sales, Account Management, B To B, B2b, Lead Generation, Project Management   ",SALES
"         CONSTRUCTION SITE MANAGER       Summary     supervising and overseeing the direction of the project (or a package), ensuring that the client's specifications and requirements are met, reviewing progress and liaising with quantity surveyors to monitor costs 
liaising with the client, other construction professionals and, sometimes, members of the public 
coordinating and supervising construction workers 
selecting tools and materials 
making safety inspections and ensuring construction and site safety 
checking and preparing site reports, designs and drawings 
maintaining quality control procedures 
finding ways to prevent problems and to solve any that crop up 
assessing and minimising risk 
writing reports and keeping on top of paperwork 
helping to negotiating contracts and securing permits and licences 
As construction managers work on site wherever that site is, be prepared to relocate or face a longer commute as and when required.       Skills          Good communication skills  Problem solving skills  Decision-making ability  Commercial awareness  Ability to motivate other  Teamworking skills  Good knowledge of building methods and regulations  Customer service  Account management  Business-to-business background  Capital planning  Staff training  Contract negotiation      Networking ability  Lead development  Product expertise  Crisis communications  Marketing  Blueprint reading  Regulation and compliance  Excellent driving record  Detail-oriented  Good mechanical aptitude  Production line/assembly line forklift experience  Good verbal/written communication skills  Establishing goals and setting priorities            Experience     03/2006   to   12/2012     Construction site manager    Company Name   －   City  ,   State      Conferred with sales and marketing teams to ensure consistency in messaging and communication with business partners and customers, and to relay insight from data collected to shape successful marketing campaigns.  Conducted strengths, weakness, opportunities and threats (SWOT) analyses to develop strategic plans for corporate level and business units.  Worked with current clients to assess needs and develop improvement plans.  Stayed current on company products and services to provide top-notch expertise to customers.  Set up potential client contacts, cultivated relationships and followed through all service needs.  Put together contracts and completed sales with new and existing clients.         02/2003   to   06/2006     Construction Superintendent    Company Name   －   City  ,   State      Maintained a written daily log of activities on the job site.  Reviewed project drawings to perform  materials purchasing   Reviewed project drawings to perform  materials   Evaluated plans architectural plans and consulted with  Subcontractors  to gain a deep understanding of project &       Provided equipment installations for a developing residential community of 40 units, working successfully according to project plans and quality standards.  Reviewed engineering documentation to determine order of construction operations.  Assisted skilled workers with construction projects in all phases of rough and finish carpentry.  Conducted site pre-inspections and coordinated post-construction audits.       Managed work with little supervision.  Troubleshooted electrical and mechanical defects for residential, commercial and industrial sites.  Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was  properly installed and working correctly.         07/2011   to   10/2017      Site Supervisor/Foreman    Company Name   －   City  ,   State      Kept track of all inventory, including supplies and materials to help ensure against loss.  Gathered project material submittals and maintained records of approvals.  Monitored project expenses and developed pre-construction estimates.  Maintained a written daily log of activities on the job site.  Reviewed project drawings to perform installation activities according to specifications.  Evaluated plans architectural plans and consulted with clients to gain a deep understanding of project plan and objectives.             Education and Training     1997     Associate of Arts  :   Criminal Justice    Tallahassee Community College   －   City  ,   State             2020     Associate of Science  :   Graphic Design    Academy of Art University   －   City  ,   State                   Activities and Honors     Class       Experience      Worked closely with construction teams at a variety of work sites.  Responsible for daily reporting on production equipment, including parts produced, downtime minutes, and any quality concerns.  Blueprint Reading 
Read blueprints, work orders, and production schedules to accurately determine job instructions and specifications.   Problem Diagnosis  
Used operational knowledge of systems, parts and components to solve problems that arose during construction    Inspection  
Inspected electrical systems, equipment, and fixtures to identify safety hazards for replacement or repair.   Project Planning 
Provided project controls, cost estimation, and other business support services to technical line management.   Safety Audit  
Led monthly safety audits to monitor employee behavior and ensure safe compliance with company policies and safety regulations.  Documentation 
Reported and documented unsafe conditions, equipment and/or injury.        Military Experience     12/1990   to   12/1994     Visual Communications    Company Name   －     State           12/1994   to   12/1996     Safty trainning Petty Officer    Company Name   －   City               ",CONSTRUCTION
"         MARKETING & COMMUNICATIONS EXECUTIVE       Executive Profile      Creative leader  offering rich career experience in corporate communications for domestic and global brands and strategic communications for use on social media, internal operations, and multi-media production. Successfully communicates brand messages to impressive heights through story-telling; key to transforming ideas into realities.      Achievements include  product penetration, brand recognition and value, brand and image awareness, visual communications, and public relations campaign management/execution. Recognized skills in content development, project planning/management, multi-million-dollar budget oversight, business development, advertising, and agency management.       Skill Highlights          Persuasive Leader  Skilled Negotiator  Brand Champion   Revenue Generator  Communications  Branding  Strategic Planning  Operations         Social Media Marketing  Digital Production  Budgeting  Project Planning & Execution  Business Development Support  Customer Service  Leadership  Sales            Core Accomplishments      Capitalize on story-telling talents  and visionary approach to communicate corporate accomplishments across all media including success in global media platforms such as YouTube, Twitter, Facebook, LinkedIn, Instagram, Vimeo, and Tumblr    Principal player  that navigated Robert Redford's Sundance TV from conceptualization through launch. Collaborated with television and feature film producers and distributors, cemented 12+ national partnerships, and spearheaded public relations and corporate communications campaigns that garnered global coverage. Developed communication positioning that boosted entity from a premium-only subscriber base to recognition as a vital entertainment channel    Contributed to millions of dollars  in sales by architecting awareness and communications strategies for the issue or re-issue of Disney films such as “Cinderella,” “Jungle Book II,” “Annie,” and other popular films. Crafted a brand identity for actor/director Kenneth Branagh, directors Ang Lee and Anthony Minghella, and actress Julia Roberts, among others.    Collaborated on  projects involving industry giants such as Steven Spielberg, Spike Lee, Ridley Scott, and others    Introduced aggressive marketing and public relations campaigns  to launch several film distribution companies       Professional Experience        City               01/1995   to   04/2016     Marketing & Communications Executive    Company Name   －   City  ,   State       Highly successful firm  that has provided public relations and corporate communications services to more than 100 national and global clients.   Track record of success  market identification and penetration, competitive differentiation, corporate image improvements, new business development, content development and awareness.   Controlled budgets  ranging up to $20 million.  Instrumental in generating 1+ million Internet viewers by devising aggressive public relations and communications campaign to support the introduction of Quincy Jones III's revolutionary health initiative ""Feel Rich.""    Accelerated public awareness  of critical Diabetes care across the nation by writing and producing more than 30 entertaining and informative stories for CNBC's show ""D-Life,"" which prompted tens of thousands of Internet viewings.   Successfully  wrote and produced over 75 digital marketing pieces, and wrote and produced in excess of 100 segments for brands such as Apple TV ESPN, CNBC, and DirecTV, among others.   Traveled globally  to write and produce stories for Warner Brothers, Disney, Universal Studios, ESPN, CNBC, DirecTV, and the History Channel.   Garnered interviews  with scores of celebrities including Magic Johnson, Dustin Hoffman, Matthew McConaughey, the President of the United States' former personal physician, and many others.   Presided over  public relations projects designed to boost after-theatrical sales revenue for more than 200 home entertainment/VOD films such as ""The 40 Year Old Virgin,"" ""Munich,"" and ""American Gangster."" Engineered successful strategies in foreign markets and across DVD, VOD, and pay TV sectors to accelerate sales.         01/1988   to   01/1995     Vice President, Marketing & Public Relations     Company Name   －   City  ,   State     Managed over 25 global staff members and architected over 50 public relations campaigns and initiatives proving to be pivotal to capturing Oscar nominations and awards. Cultivated the public relations efforts when company went public. Led all efforts for corporate communications.    Projects included : Madness of King George, Ang Lee's Wedding Banquet & Eat Drink Man Woman, Kenneth Branagh's Much Ado About Nothing; Oversaw the public relations and communications for the worldwide launch and multi-season success for iconic American Gladiators series         Education          Bachelor of Arts  :   English Literature    UC SANTA BARBARA   －   City  ,   State               Credentials     Content development, corporate communications, health care, new business development, producing, public relations, sales, stories, strategic planning    ",PUBLIC-RELATIONS
"         PATIENT ADVOCATE           Summary    Seeking an opportunity in an Management/HR Department where my professional experience and education will allow me to make an immediate contribution, as an integral part of a progressive organization.      Education and Training        HealthCare Administration- Human Resources  ,   2017    Herzing University- Online   －   City  ,   State  ,   Unitted States            Bachelor of Science   :   Management - Human Resource Management  ,   2009    Kaplan University   －   City  ,   State  ,   United States              Business Administration Management  ,   2007    Kaplan University   －   City  ,   State              WFHM Reverse Mentoring Senior Management   :     1983    MSTA Business College   －   City  ,   State      WFHM Diversity Program                  MBA   :     2011            - Chuck Bishop/ Eric Stoddard 
          Diverse Leaders Program CRA Best Practices Project   :     October 2011            Business Administration Management Learning and Development	Springfield, IL Human Resources Mentor- Jennifer Cultip Smith HR Manager NC          Experience      Patient Advocate    May 2017   to   Current     Company Name   －   City  ,   State    As a patient advocate, I am responsible for the developing, revising and implementing policies and procedures as needed.  Facilitates the patient complaint/grievance process, with positive patient experience.  Making rounds to each unit daily, visit all new admissions and also identify patients' needs or issues and then visit the patients to advocate on their behalf.  Actively working with unit leaders and staff to assign and assure follow-up action is taken quickly to resolve all issues.  Documenting and reporting trends in patient attitudes and /or obstacles to delivery immediate service recovery.  Investigates referrals/complaints through review of records and discussion with appropriate individuals in an objective, thorough and tactful manner.  Participates in staff and community education on patient rights, the complaint procedure and other related issues as requested.  Generate weekly/ end of month reports and track IRIS reports, discharge phone calls reporting back to unit leaders positive/negative feedback.  Training, coaching, delegating work responsibility.        Office Support    March 2015       Company Name   －   City  ,   State      Managed day to day operations with minimal supervision  Created reports, and Purchased office material.  Performs complex, clerical services for the Intact Services.  Provide clerical support to the team supervisor staff, delegated work flow.  Including but not limited to mailing, filing, scanning confidential documents, extensive communication with all statewide agencies business managers and financial managers.  Review each bill within five (5) working days of receipt for accuracy and completeness.  Notify the Purchase Of Service (POS) agency of any adjustment to the bill that must be made due to incorrect information and then submit the bill for payment.  Prepare Billings that are completed and accurate for processing and remove inaccurate entries from the CFS form.  Sent incorrect cases to the POS agency to be corrected and re-billed.  Created a new Bureau of Operations Intact Family Services Billing Process Manual.  Created a billing tracking system for all incoming bills, business managers; POS intact email distribution list.  Review each bill within five (5) working days of receipt for accuracy and completeness.  Notify the Purchase Of Service (POS) agency of any adjustment to the bill that must be made due to incorrect information and then submit the bill for payment.  Prepare Billings that are completed and accurate for processing and remove inaccurate entries from the CFS form.  Sent incorrect cases to the POS agency to be corrected and re-billed.          Created a new intact billing work flow from SACWIS for billing staff.          Operations Team Lead    September 2002   to   January 2015     Company Name   －   City  ,   State      Interact and act as a liaison with business clients, business partners, internal and external staff, and update share point sites.  Review and certify system access for team members.  Prepare agendas, materials; coordinate room/equipment reservations.  Manage electronic calendars; schedule meetings, appointments, conference calls.  Conduct interviews and make hiring recommendations.  Contribute and participate in team coaching and performance development discussions.  Pre-Screening Candidates for Interviews.  Facilitate feedback discussions with individuals.  Participate and conduct team member training.  Create offer Letters and Hiring Kit.  Ensures that the team's acquisitions are completed on time and accurately.  Planning, coordinating, and monitoring daily activities; ranging from routine to moderately complex work in a major corporate environment.  Reviewing, prioritizing, and distributing daily work to meet deadlines and goals.  Monitoring work in progress making adjustments as needed.  Effectively trains staff on duties, responsibilities, and expectations.          Accomplishments     Founder of Women Embracing Diversity Non-Profit Women's Support Group 
          Organize Women Conferences/ Plan Activities.       Skills    acquisitions, agency, Billing, Billings, clerical, Coach, coaching, clients, email, Senior Management, filing, financial, Hiring, Human Resources, HR, Information Security, Letters, mailing, materials, MBA, meetings, Mentor, Mentoring, Access, PowerPoint, share point, Windows XP, Microsoft word, Networking, POS, Presentations, progress, scanning, supervisor, Excel, Generating Reports, MyRounding Application and Press Ganey   ",ADVOCATE
"         GENERAL MANAGER         Professional Summary    Manager with  seven years of experience coordinating office management and special projects with a high degree of efficiency. Serve as point person for Directors, staff, clients, and vendors to ensure proper lines of communication. Maintain excellent communication skills, problem resolution abilities, and a high-level of confidentiality. Excellent Customer Service, Accounting &  Basic Book-keeping, Processing Payroll, Client relations experience. Analytical & detail oriented with a proven record for producing quality work in strict timelines. Exercise Independent  judgment , decision making abilities, and a high level of confidentiality. Manage a diversity of routine functions in a hospitality  environment.       Skills                    Work History      GENERAL MANAGER  ,   11/2009   to   Current     Company Name   –   City  ,   State          -Responsibilities: Reviewing correspondence  & writing responses; Assisting the Director of the institute; Manage and plan special events and conferences; Train & Supervise other staff; Oversee the purchases & maintain office supplies & equipments; Schedule appointments; Assisting in the Recruitment process, Taking care of marketing the institute so that we get good no.  of admissions every year.  Maintaining appropriate records of student's progress and development ; Making the schedules for the staff members; Checking the log-books of the teachers from time to time and giving appropriate feedbacks.  Responding to walk-in inquiries and inquiries over the phone.  Coordinated projects and events exercising ability to improvise, improve procedures, and meet demanding deadlines.  Liaison between all impacted departments to ensure proper communications and reporting practices.  Plan and coordinate corporate luncheons, and develop presentations for related on-site and off-site meetings.  Organize the details of special events, travel arrangements, corporate agendas and itineraries.  Oversaw daily office operations for staff of  [Number]  employees.         AN ADMINISTRATIVE ASSISTANT  & PUBLIC RELATIONS OFFICER  ,   11/2003   to   08/2009     Company Name   –     State      Teaching : To teach the Multi-lingual specialists English Grammar and teach them techniques to avoid errors in writing English; marking work and giving appropriate feedbacks; researching new topic areas and maintaining up-to-date subject knowledge.  Editing : Proofread every file for English grammar, sentence structure, punctuation and general content before the files are uploaded and sent to USA head office.  Continuing Education: Conduct seminar classroom education; conduct exercises in grammar, punctuation and sentence structure.  Feature American cultural notes.  Provided Administrative Assistant to the General Manager.  Organize the details of special events, travel arrangements, corporate agendas and itineraries.  ACHIEVEMENT : Was promoted to their sister concern company as the Center-Manager, Aakash Institute, Guwahati  by the Directors after a year's time due to my hard-work and dedication.  Maintaining records and organizing files.  Responding to reviews & correspondence.  Drafting and Correspondence.  Preparing presentation in Power-point.  Assisting the managing Directors.  Basic accounts and Administration.  Plan Meeting and Events.  Make Travel arrangements for the Director.  Responding to multi-line phone systems & directing them to appropriate Departments.         Company Name               CENTER-MANAGER  ,   10/2003   to   09/2008     Company Name   –   City  ,   State      Oversaw daily office operations for employees.  Composed and drafted all outgoing correspondence and reports for managers.  Oversaw inventory and office supply purchases.  Created company's first employee manual including training and development.  Liaised with vendors to order and maintain inventory of office supplies.  Planned and executed all aspects of office headquarter move.  Managed executive calendar and coordinated weekly project team meetings.  Prepared program operating budgets, budget reports and other financial performance reports.         Education      Bachelors degree  :   Law  ,   1 2000     MASTERS  IN ENGLISH  LITERATURE FROM GAUHATI UNIVERSITY   -         Law       Skills    accounting, accounts payable, Accounts Receivable, Administrative Assistant, administrative support, Photoshop, Basic, Billing, conferences, content, directing, Drafting, Editing, ENGLISH, special events, Filing, General Manager, HINDI, inventory, LANGUAGES, letters, notes, Director, managing, marketing, Meetings, Excel, office, Outlook Express, PowerPoint, Power-point, Microsoft Word, works, Internet research, organizing, payroll, phone systems, presentations, progress, Recruitment, reporting, researching, Teaching, phone, Travel arrangements   ",PUBLIC-RELATIONS
"         SALES ASSOCIATE       Summary    Motivated student seeking entry-level position. Friendly, outgoing and energetic team player with hard-working and driven nature.          Experience     01/2016       Sales Associate    Company Name   －   City  ,   State      Provided high-quality customer service to optimize customer purchasing and payment process.  Initiated inventory control measures to sustain stock levels, and helped to order new inventories.  Educated customers on available product options to meet and exceed customer service experience.  Investigated and resolved customer complaints or issues to strengthen store reputation and grow customer retention.         01/2014   to   01/2015     Cafe Attendant    Company Name   －   City  ,   State      Maintained high standards of customer service during high-volume, fast-paced operations.  Consistently provided friendly guest service and heartfelt hospitality.  Promptly and empathetically handled guest concerns and complaints.  Demonstrated integrity and honesty while interacting with guests, team members and managers.  Greeted customers and provided excellent customer service.         01/2013   to   01/2014     Food Prep    Company Name   －   City  ,   State      Responsible for the production and plating of desserts.  Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.  Helped with preparation, set-up, and service for catering events.  Spoke with patrons to ensure satisfaction with food and service.  Prepared food items.          Education     2016     High School Diploma      Manchester Central High School   －   City  ,   State                    Sociology and Justice Studies    University of New Hampshire   －   City  ,   State      Sociology and Justice Studies        Skills    Great communication skills, excellent customer service, customer service experience, Customer service, fast, focus, inventory control, Multi-tasking, purchasing, quality   ",SALES
"         HR ASSISTANT       Professional Profile     Skilled Program Coordinator bringing extensive background in technology and business process. Organized, resourceful and detail-oriented with exceptional planning and decision-making abilities.       Qualifications          Human resources understanding  Scheduling proficiency  Market research proficiency  Report generation  Critical thinking  Eye for detail      Self-directed nature  Analytical problem solving  Contracts  Social media and networks  Microsoft Office Suite  PowerPoint  Exceptional telephone etiquette  Patient and diligent            Relevant Experience     Coordinated all department functions for team of 120+ employees.  Planned and executed all aspects of a major office headquarter move.  Increased office organization by developing more efficient filing system and customer database protocols.Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.       Experience     01/2014   to   09/2015     HR Assistant    Company Name   -   City  ,   State      Pay for registration and conference fees with purchasing card  Reconcile purchasing card every 2 weeks to assure there are no taxes or additional charges   Fill out Verification of Employment paperwork as it comes in  Assess needs of the office and order any supplies that may be needed   Assist Office Manager with monthly budget   Onboarding/organizing training of new employees   Trained on all AV equipment in 9 conference rooms   Back up Office Manager when she's out of office   Train new employees/students on front desk and mail room procedures   Off boarding for terminated or retired employees  Organizing/verifying all technology purchases through DoIT   Take meeting minutes for Managers weekly meetings   Assist with setting up/participating in phone and in person interviews- 5 to 30 at a time   Coordinate and organize ETF/Finance meetings in house   Create external recruitments and post on websites   Create documentation on processes for office   Assist with recruitment panels and interviews as needed   Assist with travel arrangements for employees (eg; hotel arrangements, fleet cars, etc.)   Assist with setting up meetings for college Directors/Chancellors along with coordinating AV equipment and meals   Help employees with travel reimbursements   Facility coordinator for any heating, electrical or water issues   Floor captain/Assisted with creating an Occupant Emergency Plan (OEP)   Track Affirmative Action documentation and create reports for Directors   Assist with New Employee Orientations.         01/2012   to   01/2014     ORCD Office Coordinator    Company Name   -   City  ,   State     •Prepare, document billing codes and send Travel Reimbursements for 10-12 staff  •Track and compile 60-70 registrations for Quality Team trainings, as well as attain meeting space for these events on a monthly basis  •Coordinate 8-10 meetings for Director and staff with internal/external personnel   •Assist with coordinating 2 annual conferences of 400-500 attendees and attend as IT Lead  •Assist with cellular phones and tablet set up/troubleshooting  •Review credit card statements from 10-12 staff for proper coding and tax exemptions  •Create Select Surveys to acquire different information from our ADRC and internal staff  •Compound information to create multiple spreadsheets in Excel and tables for various documentations to be sent to external resources  •Created 2 databases in Access for tracking upwards of 500 entries a month; created reports for management on a weekly basis for Project Steering committees  •Effective knowledge with problem solving as well as emphatic written and oral communication techniques  •Format correspondence letters and PDF documents for internal staff  •Assist with contacting interviewees and scheduling interviews for different positions  •Develop Access database and Excel spreadsheets for proper recording of documentation from ADRC staff and internal procedures  •Extensive working knowledge of computer programs (ie; Microsoft Word, Excel, Access, etc.)        04/2010   to   01/2012     Inside Sales/ Administrative Support    Company Name   -   City  ,   State      Construct and send Invoices to guarantee payment from 80-100 customers through Quickbooks and Tigerpaw  Resolve any questions or concerns customers may have about invoices or sales to confirm they are content  Schedule engineers weekly for onsite assignments and Help Desk to guarantee customer satisfaction  Order product for small projects- coordinate meetings with clients and engineers to ensure correct product is being ordered  Compose Service Reports on a monthly basis to ensure customer satisfaction  Build product quotes for customers to achieve daily sales (eg; software, Anti-Virus, routers, printers, etc.)  Create weekly spreadsheets for annual renewals and product sales; relay information to President of the company for weekly meetings  Design marketing brochures and any daily changes to company website to keep customers up to date with new technology and products  Create manual for ‘How To” on procedures for sales in TigerPaw  software  Work with vendors to get update to date pricing and versions of software/product          Education     December 2006     BS  :   Business Management    University of Eau Claire   -   City  ,   State       Business Management  Student government representative        May 2014     AS  :   Human Resource Management    Madison Technical College   -   City  ,   State      Human Resource Management       May 2014     AAS  :   Accounting Assistant	

Activities and Interests    Madison Technical College   -   City  ,   State       Accounting Assistant	          Affiliations     Member of Society for Human Resource Management (SHRM)		        2013 - Present   Secretary for Young Professionals Group committee with HEUG		        2014 - Present       Skills     Administrative Support, Anti-Virus, billing, budget, oral communication, conferences, clients, customer satisfaction, databases, documentation, Finance, Help Desk, Inside Sales, marketing, meetings, Access database, Excel spreadsheets, PowerPoint, Microsoft Word, Office Manager, Organizing, pricing, printers, problem solving, processes, coding, purchasing, Quality, recording, recruitment, sales, scheduling, spreadsheets, Surveys, travel arrangements, troubleshooting, websites, written communication    ",HR
"         DIGITAL ADVERTISING CONSULTANT         Experience      Digital Advertising Consultant  ,     07/2013  
                            to
                          12/2017     Company Name   –   City  
                            ,
                          State       Responsible for negotiation and execution of programmatic and direct buys and handle the day- to-day campaign operations across multiple DSPs and other partners.    Responsible for accessing company's digital strategy and recommend tactics to achieve platform  efficiencies and brand awareness.    Develop performance KPI Expectations for company's strategic objectives.    Executed A/B testing for client strategy to report and recommend best performing variables.    Promoted and demonstrated the value of Search Engine Marketing (PPC), Display Advertising,  Social Media, Mobile Advertising, and website solutions to generate new business within the  organization's niche market.    Analyzed and implemented various digital marketing tools to develop well-rounded strategy for  the organization.    Maintained all ad campaigns and ensured appropriate reports and delivery rates.    Worked with web development team to implement tracking pixels.    Be the main point of entry for  all internal and external tracking pixel placements.          Sales Engineer  ,     03/2008  
                            to
                          04/2010     Company Name   –   City  
                            ,
                          State       Provided pre-sales technical assistance and on-line product education of SaaS ad serving  management software AdJuggler.    Created and presented training courses on relevant and proper ad operations workflow for 80+  publisher and marketer clients in the B2B and B2C business.    Implemented direct, programmatic, and remnant campaigns using several DSPs, created QA  processes, and solved delivery and discrepancy issues.    Implemented 1st and 3rd party creative assets for campaign including: static images, JavaScript  tags, HTML tags, Flash files, Videos, Text links and E-mail Newsletters.    Supported ad fulfillment operations including daily reporting, media plan maintenance, contract  management, client support, and client media plan implementation.    Prepared technical presentations to effectively communicated AdJuggler's value proposition  within a highly competitive ad serving platforms market.    Coordinated the design, development, and maintenance of specialized Ad-Serving platform  software tailored to client's strategy and workflow.    Evaluated, tested and integrated vendor partners for data targeting, verification, and  maintenance.    Each vendor was evaluated on features, service, price, and other metrics to  determine integration suitability with AdJuggler Ad Server Platform.    Worked with 3rd  party rich media and video platforms (Vindico, MediaMind, Pointroll,  EyeWonder, Brightcove) regarding tracking requirements and implementation.    In addition to  maintaining  vendor relationships to facilitate efficient integration of 3rd party media assets with  AdJuggler Ad Server.    Provided on-going training and support for members of the sales team, including client on- boarding, Request For Proposal and Insertion Order.    Provided customer training and implementation assistance on online ad serving and  management software.    Worked with clients to define campaign requirements, including KPI and performance  benchmarks to ensure satisfactory ROI.    Maintained product road maps and feature specifications in addition to managing product  releases timelines of major product builds and custom development requests.    Drive operational efficiency through the design, creation, and maintenance of an extensive  technical documentation and reference material regarding AdJuggler Ad Server platform as well  as ad operations processes.    Produced In-platform contextual instructional video modules for the AdJuggler Ad Server  platform.    Solicited and incorporate feedback from Beta User and Clients of the Ad Server Platform to  improve workflow with the UI/UX design of the Ad Server.          Client Data Analyst  ,     06/2007  
                            to
                          03/2008     Company Name   –   City  
                            ,
                          State       Provided on-line customer support for leading software's, RoboForm Pro, RoboForm2Go and  Goodsync, through web based customer support application.    Assisted Customers with downloading, activation, and technical issues via telephone.    Handled organization computerized shipping and receiving of goods.    Performed verification of on-line purchase, authentication of credit card as well as other  payment methods.          Education      Bachelors of Science  :   Computer Science Eastern Shore  
                            ,
                          May 2007     University of Maryland        Computer Science Eastern Shore       Summary    7+ years of experience in strategic planning, programmatic advertising, campaign  management, performance optimization, and inventory forecasting.   Experience in programmatic advertising with proficiency in ad serving, DSP, SSP, DMP, Ad  Exchange, and Ad Network platforms.    Experience in leveraging all facets of advertising operations including but not limited to  campaign management, advertising application management and detailed campaign  analysis.    Proficient in the use of various reporting tools and advertising platforms.   Extremely passionate and knowledgeable about digital media.      Highlights        DoubleClick (DFP-Certified, DCM & DBM) as well as an understanding of  programmatic advertising delivery processes, including but not limited to Ad Exchanges, Demand and  Supply Side platforms, RTB, and prevailing industry standards (VAST,  VPAID, MRAID, IAB etc.) ·   Applications: Proficient in Basic SQL, JavaScript, and HTML5/CSS            Skills    Ad, Advertising, B2B, Basic, competitive, contract  management, credit, CSS, client, Clients, customer support, client support, DBM, delivery, E-mail, features, Flash, UX, HTML, HTML5, JavaScript, managing, marketing, market, media plan, publisher, negotiation, Newsletters, presentations, processes, Proposal, QA, receiving, reporting, sales, Servers, shipping, SQL, strategy, strategic, technical assistance, technical documentation, telephone, video, web development, website, workflow   ",DIGITAL-MEDIA
"         OUTSIDE MACHINIST       Summary      I am responding, with great interest, to the advertisement for a Carrier Overhaul Network Scheduling position.  I would be an ideal match for this position.         I am a 15 year military veteran that served his country with hard work and dedication.  I am looking forward to bringing trades to your company, in addition to my extensive professional experience, I have a ton of experience in carrier overhaul planning, scheduling, and administrative skills. My broad background makes me an excellent candidate for this position.        I look forward to meeting with you in person to further discuss my qualification.        Thank you for your time and consideration.                 Work Experience     12/2012   to   Current     Outside Machinist    Company Name   －   City  ,   State    I am skilled in the installation of propulsion machinery, sea valves, steering gear, anchor handling equipment, elevators, pumps, ventilation fans, and weapons systems.  In the process of installing this equipment, experience is gained in the use of math, blueprints, precision tooling, and portable machine tools.  I have also become familiar with the procedures for precision line boring, precision alignment of machinery, bearing fitting, machinery assembly, surface machining, precision reaming, and machinery and weapons testing.          11/1996   to   01/2012     Aviation Ordnanceman    Company Name   －   City  ,   State      While assigned to the USS NIMITZ (CVN 68), from December 1997 to March 2004 as a 3M Zone Inspector during a 3 year Refueling Carrier Overhaul period, I was directly responsible for coordinating the efforts between 300 shipyard workers and 25 Navy Officers and Chiefs for over 40 Navy ship zones in which was recognized for maintaining an 85 % on time delivery rate.    While assigned to the USS CARL VINSON (CVN 70), from April 2004 to January 2007 as the Work Center Control Representative for Weapons Department; I prepared, controlled, documented, planned, and accounted for over 250 work candidates required for reentry work onboard the carrier in the shipyard.  Also I coordinated the work activities between the Navy, shipyard, and other subcontractors  for multiple systems and equipment that have been expected and turned over to the Navy ahead of schedule.  While assigned to NAS Patuxent River form January 2007 to May 2010 as the Leading Petty Officer of Armament Weapons Support Equipment, supervising 17 military and 12 contract civilians responsible for custody and upkeep of 309 IMRL items valued at $4.7 million.  The 17 personnel assigned process 300 maintenance actions quarterly IAW the Naval Aviation Maintenance Program, to ensure the availability of the Safe and Ready For Issue equipment for 50 tenant commands. ​  While assigned to the USS Harry S. Truman  (CVN 75 ), from May 2010 to January 2012 as the Ship Safety Petty Officer.  Assists the Ship Safety manager in coordinating the implementation of the Navy Occupation Safety and Health (NAVOSH) Program, Traffic Safety Program, Recreational, Athletics and Home Safety Program.  Performs administrative and record keeping functions in support of the command safety organization.  Identify hazards, unsafe work practices, and health conditions.  Assists in the evaluation of workplace hazards, including periodic workplace monitoring.  Prepares various safety and mishap reports, maintains hazard abatement program documentation, and aids in mishap investigations,                          Highlights           Has been maintaining a Secret level security clearance for over 10 (2002-2012) years while dedicated to the United States Navy.     Has been maintaining a Secret level security clearance for over 3 (2012-2016) years while employed for Huntington Ingalls Industries.                       Education     09/21/2012           Tidewater Tech School of Welding          GPA:   3.83 President's Award: June and September, 2012. 
Dean's List June and September 2012.     3.83 President's Award: June and September, 2012. 
Dean's List June and September 2012.     ​         Skills      Shielded Metal Arc Weld: Flat, Vertical, Horizontal and Over-head position.  Flux Core Arc Weld : Flat, Vertical, Horizontal position.  Administrative, Inspection, Inventory, Maintenance Schedules, Weapons, Navy Publications, Record Keeping, Safety, Schematics, Test Equipment.       ",AVIATION
"         INFORMATION TECHNOLOGY MANAGER           Summary    Successful fifteen years of experience in IT Management and Technical Support. Skilled in installation, configuration, migration and implementation of server platforms.  Dedicated IT Manager well-versed in analyzing and mitigating risk and finding cost-effective solutions. Experience in strategic planning, designing and budgeting for new products.  Excellent troubleshooting skills in network, servers and software applications.       Highlights          Leadership and Vision  Network InfrastructureHardware and software upgrade planningProject trackingBudgeting and resource management  Active Directory, Adobe, Antivirus, Backup Exec, Backup, Budget, business processes, call  center, capacity planning, Cisco, computer assembly, Hardware, contracts, DAS, Direct  Attached Storage, Database, Dell, Dell Servers, Designing, Desktops, Documentation, Firewall,  HP, hiring, information systems, ISO 9000, leadership, Linux, Logistics, Mac, MAC OS,Managing, Access, Microsoft Certified Professional, Microsoft Exchange, Microsoft ExchangeServer, Microsoft Office Professional, office, Microsoft Project, Microsoft Visio Professional,  Windows 7, Windows 8, Windows, NAS, Network Attached Storage, Enterprise, Network  Printers, Network, Networking, new product development, Operating Systems, PBX, PCI,Phone System, policies, Project Management, quality, quality assurance, quality improvement,QuickBooks Pro, Research, Robotic, safety, Storage Area Network, SAN, scheduling, Servers,Microsoft SQL, Microsoft SQL Server, Symantec, teamwork, technical analysis, phones,Troubleshooting, Visio Professional, vision, WAN, Web Portal              Experience      Information Technology Manager    July 2000   to   Current     Company Name   －   City        Provide leadership, vision and management to the IT department.Develop Capitol Budget, monitor and approve department expenditures.Manage, monitor and maintain network infrastructure.Manage Phone System, including call center and office phones.Manage all hardware and software configuration, installation and maintenance.Manage IT Staff, scheduling, performance review, training, hiring, termination anddisciplinary action.Maintain (PCI DSS) Payment Card Industry Data Security Standards of information.  systems.Research new technologies and calculate future needs to achieve capacity planning.Perform technical analysis to improve business processes to save cost and time.Manage technology documents, maintenance agreements & service contracts.          Computer Manufacturing Supervisor    September 1998   to   September 1999       City        Supervised a team of 25 computer assemblers, 3 testers and 6 technicians.Organized computer assembly and testing for daily production.Implemented procedures for safety, performance and policies.Ensured all employees were trained in the process of manufacturing.Monitor software and hardware evaluation to ensure compatibility.  Managed Documentation Control for all hardware and software.Provided resolutions to engineering, Logistics and Management.Coordinated daily resolutions of issues through team-effort and effective communication.          Quality Assurance Supervisor    April 1995   to   March 1998     Company Name   －   City        Supervised a team of 15 Computer quality inspectors and 8 software evaluators.Hired, Interviewed and promoted candidates for new positions.Coordinated quality assurance of new product development and proto-types.Monitored software and hardware compatibility and reliability.Managed Documentation Control for all hardware and software.Monitor schedules, training, expenditure and documentation.Interview vendors for devices, parts and components evaluation.Counseled employees to improve morale, productivity and teamwork.Interpreted instructions for the ISO 9000 compliance.Implemented procedures for safety, performance and policies.Maintain effective communication channels for quality improvement.Assessed product viability and planned improvement and modifications.          Education      Bachelor of Science   :   Information System  ,   December 2000    University of Phoenix          Information System        Information System
Microsoft Certified Professional, Tech Skills   :     June 1999            Associate of Science   :   Computer Technology  ,   June 1993    American River College          Computer Technology        Accomplishments      Guided company to comply with PCI Data Security Standard and got it certifiedMigrated Analog phone system to VOIP, saving over $40k a year in costMigrated 80% of physical servers to Hyper-V to save cost and improve productivity.        Skills    Active Directory, Adobe, Antivirus, Backup Exec, Backup, Budget, business processes, call center, call center, capacity planning, Cisco, computer assembly, Hardware, contracts, Direct Attached Storage, DAS, Database, Dell, Dell Servers, Designing, Desktops, Documentation, Firewall, HP, hiring, information systems, information systems, ISO 9000, Leadership, Linux, Logistics, Logistics and Management, Mac, MAC OS, Managing, Access, Microsoft Certified Professional, Microsoft Exchange, Microsoft Office Professional, office, Microsoft Project, Microsoft SQL, Microsoft Visio Professional, Windows 7, Windows 8, Windows, Enterprise, NAS, Network Attached Storage, Network Printers, Network, Networking, new product development, Operating Systems, PBX, PCI, Phone System, policies, Project Management, quality, quality assurance, quality improvement, QuickBooks Pro, Research, Robotic, safety, Storage Area Network, SAN, scheduling, Servers, Microsoft SQL Server, Symantec, teamwork, technical analysis, phones, Troubleshooting, upgrade, Visio Professional, vision, Web Portal, WAN    ",INFORMATION-TECHNOLOGY
"         SALES       Summary    OFFICE & CUSTOMER SERVICE EXPERIENCED Reliable Dynamic Responsible Strong Problem Solving Skills Organized Summary Of Qualifications Dedicated and self-motivated individual offering a great background in office environment, with hands-on experience in quality customer service. Able to produce results above client and employer expectation. Excellent communication, organization and time management skills. Strong multi-tasking abilities, needing little or no supervision. Work well both independently and as a contributing member of the team. Proficient in Microsoft Office Suite and the Internet. Enthusiastic Personal Assistant who is a fast learner and can deliver results quickly.Energetic, motivated assistant who is highly organized and skilled at balancing the needs of clients in both personal and professional capacities.Accurate, assertive and adaptable Personal Assistant who can effectively multi-task in challenging situations and meet critical deadlines.Outstanding Personal Assistant driven to provide excellent support to busy business professionals with little guidance. Expert in Excel functions and multi-tasking.       Highlights          Database  Facsimile  Filing  Inventory  Materials  Mail  Money  Office machines  Photocopiers  Pricing and sales  Scanners  Telephones and voice mail.              Experience      Sales      Mar 2015   to   Current      Company Name   －   City  ,   State     Collected customer feedback and made process changes to exceed customer satisfaction goals.  Made reasonable procedure exceptions to accommodate unusual customer requests.  Provided accurate and appropriate information in response to customer inquiries.  Addressed customer service inquiries in a timely and accurate fashion.  Maintained up-to-date records at all times.  Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.  Provided cross training to 3 staff members.  Recommended and helped customers select merchandise based on their needs.  Exchanged returned merchandise for customers quickly and efficiently.  Confirmed that appropriate changes were made to resolve customers' problems.  Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.  Informed customers about sales and promotions in a friendly and engaging manner.  Processed up to 14 customer sales per day.  Trained new employees on company customer service policies and service level standards.          Sales Consultant     Jan 2014   to   Mar 2015      Company Name   －   City  ,   State     Communicate with customers, employees, and other individuals to answer questions, receive and distribute money, and address complaints.  Ensure customer satisfaction and receive numerous compliments for my customer service daily.  Stock and clean all supplies, Inform customers of all sales and pricing along with information regarding all products.  Close register.  Stand on feet for long periods of time.  Answered customers' questions and addressed problems and complaints in person and via phone.  Opened and closed the store, which included counting cash drawers and making bank deposits.  Helped customers select products that best fit their personal needs.  Educated customers on product and service offerings.  Kept the showroom clean and maintained neat, orderly product displays.  Built customer confidence by actively listening to their concerns and giving appropriate feedback.  Completed floor replenishment to guarantee size availability and promote customer satisfaction.  Communicated information to customers about product quality, value and style.  Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.  Built and maintained effective relationships with peers and upper management.  Attended team meetings each month to voice concerns and offer constructive feedback to others.         Team Member     Jan 2013   to   Jan 2014      Company Name   －   City  ,   State     Communicate with customers, employees, and other individuals to answer questions, take orders, and address complaints.  Handle large amounts of cash throughout the day.  Ensure customer satisfaction and receive numerous compliments for my customer service daily.  Do prep work and stock supplies.  Sanitize and keep cleanliness in order.  Close register, and dining area.  Sweep, mop and stock for next shift.  Stand on feet for a long amount of time.         Office Clerk     Jan 2012   to   Jan 2013      Company Name   －   City  ,   State     Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.  Answer telephones, direct calls, and take messages.  Compile, copy, sort, and file records of office activities, business transactions, and other activities.  Handled incoming and outgoing correspondence, including mail, email and faxes.  Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.  Compute, record and proofread data and other information, such as records.  Maintain and update filing, inventory, mailing, and database systems, either manually or using a compute.  Open, sort, and route incoming mail, and prepare outgoing mail.  Review files, records, and other documents to obtain information to respond to requests.  Deliver messages and run errands.  Inventory and other materials, supplies, and services.  Screened telephone calls and inquiries and directed them as appropriate.  Devised and maintained office systems to efficiently deal with paper flow.  Created expense reports using Microsoft Excel spreadsheets.  Typed documents, updated websites and compiled information for meetings.  Conducted extensive online and phone research.         Education      High School Diploma     2014     Gateway High School   －   City  ,   State            Languages     Fluent in Spanish			       Skills      Business correspondence  Excellent communication  Customer satisfaction  Customer satisfaction  Customer service  Customer service  Database  Email  Expense reports  Faxes  Facsimile  Filing, Inventory, listening, mailing, Materials, meetings, Microsoft Excel, Mail, Money, office, neat, next, Office machines, Photocopiers, Pricing, quality, Report writing, research, retail, sales, Scanners, Fluent in Spanish, spreadsheets, take messages, team player, telephone, Telephones, phone, phone etiquette, typing speed, voice mail, websites     ",SALES
"         SALES         Summary    Enthusiastic, and outgoing Customer Service Associate proficient at building positive relationships with new and existing
customers by offering superior customer service. Skilled in establishing rapport with clients. Self-motivated with exceptional
communication and computer capabilities.      Highlights          Exceptional communication skills  Upselling techniques   Quick learner   Merchandising  Credit card processing  Stocking   Strategic sales knowledge            Skilled problem solver   Proficient in cash management      Cash handling accuracy  Banking and financial services background  Organized  Detail-oriented  Excellent multi-tasker  Display design  Flexible schedule  Proficient in MS Office            Experience      Company Name    City  ,   State    Sales   10/2014   to   09/2015       Greeted customers entering the store to ascertain what each customer wanted or needed.  Described product to customers and accurately explained details and care of merchandise.  Politely assisted customers in person and via telephone.  Answered product questions with up-to-date knowledge of sales and store promotions.  Bagged, boxed or gift-wrapped sold merchandise per customer's request.  Provided ongoing guest service, including giving fashion advice.  Maintained cleanliness and presentation of stock room and production floor.  Built long-term customer relationships and advised customers on purchases and promotions.  Routinely answered customer questions regarding merchandise and pricing.  Asked open-ended questions to assess customer needs.  Designed displays to make the store experience interactive, engaging and reassuring.  Learned, referenced and applied product knowledge information.  Replenished supplies, bags and other materials at each cash wrap.  Folded and arranged garments in attractive displays.  Recommended alternative items if product was out of stock.          Company Name    City  ,   State    Laborer/ Housekeeping   09/2013   to   06/2014       Properly labeled and diluted all cleaning solutions.  Supervised the cleaning, maintenance and care of building and grounds.  Thoroughly scrubbed and cleaned bathroom fixtures and partitions.  Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls.  Spot cleaned furniture and carpet.  Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.  Promoted building security by locking doors and checking electrical appliances for safety hazards.  Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.  Scrubbed, top-coated, buffed and varnished hard floors.  Worked here again in 2015.          Company Name    City  ,   State    Cashier   11/2011   to   05/2012       Answered several calls per day by addressing customer inquiries, solving problems and providing new product information.  Greeted customers entering the store to ascertain what each customer wanted or needed.  Politely assisted customers in person and via telephone.  Provided an elevated customer experience to generate a loyal clientèle.  Answered product questions with up-to-date knowledge of sales and store promotions.          Company Name    City  ,   State    Cashier/ Food Preperation/ Tanning   01/2011   to   07/2011       Answered questions regarding the store and its merchandise.  Greeted customers and ascertained customers' needs.  Stocked shelves and supplies and organized displays.  Baked, roasted, broiled, and steamed meats, fish, vegetables, and other foods Trained kitchen staff on proper use of equipment, food handling, and portion sizing.  Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices Prepared daily food items, and cooked simple foods and beverages Executed customer transactions, including money, checks and charge accounts.  Counted cash drawers.          Company Name    City  ,   State    Technician   06/2010   to   09/2010       Cared for animals pre-surgery.  Performed routine diagnostic tests.  Helped euthanize sick and injured animals when appropriate.  Cared for animals in both routine and emergency situations.  Weighed and helped preform exams on animals and recorded information in files.  Help Vet on duty with surgeries.  Prepared billing after treatment.          Company Name    City  ,   State    Substitute Secretary / Substitute Teachers aide   08/2009   to   Current       Promoted good behavior by using the positive reinforcement method.  Helped distribute employee notices and mail around the office.  Screened all visitors and directed them to the correct employee or office.  Answered and quickly redirected several calls per day.  Answered and managed incoming and outgoing calls while recording accurate messages.  Maintained a clean reception area, including lounge and associated areas.  Helped with children that needed direct supervision at all times.          Company Name    City  ,   State    Teller   12/2006   to   02/2009       Organized, stocked and maintained the teller window area.  Organized and removed online banking files no longer in use.  Executed customer transactions, including deposits, withdrawals, money orders and checks.  Rapidly and efficiently prepared customer and ATM cash and change orders.  Coordinated daily cash reconciliation at a high-volume location.  Maintained balancing record with a high rate of accuracy.  Handled various accounting transactions.          Company Name    City  ,   State    Customer Service   04/2006   to   12/2006       Office Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.  Refilled and rotated items on shelves to maintain well-stocked inventory.  Directly oversaw the overnight store operations, including issuing staff assignments and creating production lists.  Verified all deliveries against invoices and completed shortage and overage reports.  Developed knowledge about products and sales items to answer shoppers' questions.  Maintained up-to-date knowledge of product and service changes.  Solved unresolved customer issues.  Strong leader of customer support staff.  Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.  Created daily and weekly cash reports for accounting management.  Monitored payments due from clients and promptly contacted clients with past due payments.  Executed customer transactions, including deposits, withdrawals, money orders and checks.  Coordinated daily cash reconciliation at a high-volume location.  Handled various accounting transactions.          Company Name    City  ,   State    Housekeeping   05/2012   to   Current        Cleaned rooms to the satisfaction of all clients.        Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines.       Cleaned and maintained bathrooms and showers and swept and mopped floors.         Traveled to and from work sites in a timely manner.           Dusted furniture, walls, machines and equipment.             Dusted and mopped all hard surfaces.               Gathered and emptied trash and recycling bins.                 Polished furniture and metal fixtures.                   Managed quality communication, customer support and product representation for each client.                     Worked under strict deadlines and responded to service requests and emergency call-outs.                     Education      High School Diploma     2006     Oak Hill High School  ,   City  ,   State      GPA:   Top 10% of class Graduated with Honors member of National Honor Society treasurer of FCCLA     Top 10% of class   Graduated with Honors  Member of National Honor Society  Treasurer of FCCLA         Skills     cash management, communication skills, computer literate,customer service   ",SALES
"         OPERATIONS MANAGER         Career Overview    Experienced and enthusiastic management professional with strong analytical, organizational and problem solving skills. Successful in overall operations in a fast paced environment, with an in-depth knowledge of sales, operations, finance and customer service.      Areas of Expertise        Operations management Effective leader Staff development Complex problem solving Inventory control Calm under pressure Sound judgment Supervision and training            Professional Experience      Company Name     September 2014   to   Current     Operations Manager   City  ,   State       Mentored, coached and trained all new reception team members.    Boosted company efficiency through streamlined reporting processes.  Created and maintained schedules for 8 departments.  Responsible for all payroll processes.  Consulted with the IT department and oversaw the launch, training and implementation of new salon software.  Responsible for all financial reporting to the accounting department.  Directly managed the salon's Operations Coordinator and maintenance team.  Worked to maintain inventory levels and reduce overall shrink in the retail aspect of the business.           Company Name     September 2010   to   September 2014     Salon Manager   City  ,   State      Managed team of 18 professionals.  Directed strategic initiatives to achieve projected monthly sales goals. Coordinated and oversaw all day-to-day business operations inclusive of ordering of supplies, payroll, facility maintenance and schedules.   Reduced and controlled expenses by adhering to budgets and researching and applying cost effective alternatives.   Surpassed revenue goals in four consecutive quarters.   Increased profits by 20% over previous year for 13/14 fiscal.   Ran highest grossing revenue per chair location in the company. Trained and monitored customer service representatives to ensure quality customer service.   Provided training, mentoring and guidance for new and existing employees.   Consulted and assisted in over seeing operations for other area locations.   Promoted to Operations Manager of the salon's flagship location in New York, NY in September, 2014.           Company Name     February 2008   to   September 2010     Floor Manager   City  ,   State      Direct liaison between clients and technical staff.  Involved in all aspects of customer service to ensure superior service.  Created and maintained staff schedules.  Assisted in ensuring seamless and highly productive day-to-day goings on.  Monitored and tracked daily/yearly/weekly sales in all departments.  Promoted to Salon Manager of the company's Greenwich, CT location in September, 2010.           Company Name     February 2003   to   February 2008     Marketing & Public Relations Director/Manager   City  ,   State      Developed and implemented marketing and business plans, designed press releases and promotional materials.   Coordinated and oversaw all promotional and special events. Simultaneously managed multiple projects under tight deadlines. Developed advertising and PR programs using print media, trade show presentations, press interviews, brochure, videotapes, audio tapes and direct mail campaigns.   Initiated direct marketing programs from creative concept to production and implementation.   Developed in-house database that targeted new customers. Negotiated, purchased, and scheduled newspaper, radio, and outdoor advertising.   Supervised the development and maintenance of the company's Web site.   Assisted the owner in managing company operations.   Monitored customer service representatives to ensure quality customer service.   Provided training and guidance for new employees.   Designed and presented training curriculum for personnel.   Human Resources coordinator.            Company Name     August 2001   to   February 2013     Administrative Assistant/Receptionist   City  ,   State      Direct liaison between clients, management and technical staff.  Involved with all aspects of customer service and appointment scheduling including solving problems, answering questions and working with customers to ensure fantastic service.  Greeted guests, performed general front office duties, answered phones, scheduled appointments and maintained reservations database.  Maintained computerized customer database.  Worked well with all levels of management and regularly assisted managers with projects.  Handled large call volume while maintaining accuracy, efficiency, and a positive, friendly attitude.  Operated cash registers and computer input applications.  Acquired excellent communication and interpersonal skills with the public and coworkers.  Promoted to Marketing and Public Relations Director/Manager in February 2003.           Education and Training      The College of Staten Island     2002       Bachelor of Science  :   Communications    City  ,   State  ,   US    Bachelor of Science: Communications, 2002 The College of Staten Island - New York Additional Information        Accomplishments    Additional Information Honors and Awards: Dean's List 1997-2002 High academic standing      Presentations    Developed advertising and PR programs using print media, trade show presentations, press interviews, brochure, videotapes, audio tapes and direct mail campaigns      Skills    Customer Service, Receptionist, Retail Sales, Maintenance, Operations, Training, Marketing, Sales, Database, Public Relations, Advertising, Business Plans, Direct Mail, Direct Marketing, Excellent Multitasker, Human Resources, Pr, Promotional, Simultaneously, Trade Show, Budgets, Business Operations, Mentoring, Monthly Sales, Ordering, Payroll, Sales Goals, Clients, Administrative Assistant, Sales In, Weekly Sales, Answering, Cash, Liaison, Order Entry, Billing, Correspondence, Finance, Inventory, Inventory Control, Of Sales, Operations Management, Problem Solving   ",PUBLIC-RELATIONS
"         LEAD DESIGNER       Career Focus     An professional with experience in dealing with the optimization of complex processes or systems as well as providing steel framing solutions to residential and commercial applications.Dedicated engineer with excellent technical, analytical and communication skills demonstrated by 4 years of experience.Experienced CAD Drafter with solid knowledge of the practical application of engineering science and technology. Proven ability to manage multiple projects and meet critical deadlines.       Skills         Certification: Six Sigma, Greenbelt  Technical experience with software platforms  Software/algorithm design and development  Engineering software  Software/algorithm design and development  Strong presentation skills  Process improvement  Team player  Mechanical design/implementation  Visual Basic; Inventor Fusion 2013;       Project management  Training program implementation  Scheduling tools  Laboratory evaporators  Tube furnaces  Synopsys Prime  The Mathworks MATLAB  Microsoft Visual Basic  MS SQL Server 2008  Arena  Flow Layouts; and, Time Studies            Accomplishments     Statistical Analysis   Performed data collection and statistical analysis that resulted in sound recommendations that were adopted by department.     Testing, Evaluation and Analysis:     Tested equipment to ensure compliance.  Analyzed data and provided recommendations which resulted in adoption of new cost-saving equipment.    AutoCad Software Utilization     Produced drawings and maintained, archived and retrieved CAD files and drawing documents for the completion of four commercial projects.    Document Control     Served as document control specialist to design micro precision apertures, sheet metal enclosures, membrane switches and cabling, while following proper standards.    CADD Training     Supervised and trained associate drafters.  Organized and delegated projects according to co-workers abilities.   Drafting   Prepared sheet metal fabrication drawings, modifications and commercial specification drawings in compliance with company's drafting standards.   Applied Materials Drafting Standards   Prepared sheet metal fabrication drawings, modifications and commercial specification drawings in compliance with industry standards.     AutoCad Software Utilization     Produced drawings and maintained, archived and retrieved CAD files and drawing documents for the completion of four commercial projects.    Document Control     Served as document control specialist to design micro precision apertures, sheet metal enclosures, membrane switches and cabling, while following proper standards.    Project Management     Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints.         Professional Experience      Lead Designer   04/2014   to   Current     Company Name   City  ,   State      Managed numerous projects simultaneously within budgetary restrictions.Designed carts, frames, doors, panels, enclosures and brackets using Inventor and AutoCAD.Created mobile and modular custom container structures for variety of applications including storage, offices and mobile labs.Collaborated with engineers and project managers regarding design parameters for client projects.Operated computer-assisted engineering and design software to complete engineering tasks by deadline on an ad hoc basis.Drew sketches to accurate scale showing relation of proposed installations to existing facilities and exact specifications and dimensions.         AutoCAD Engineer   08/2013   to   05/2015     Company Name   City  ,   State       During tenure, contributed to the development of Pride Park, Midlothian High School, Woods Chapel, Galveston Industrial, and Craig LF Partners.  Independently Developed new and exciting products such as commercial and residential framework design.  Created engineering and shop drawings for roofs and floor layouts, wall panels and trusses, deck designs and blue prints.  Worked directly with local architects and contractors by preparing CAD work samples.  Played an instrumental role at meetings and presentations; also built study and  *presentation models for display.  Skills used: AutoCad 3D, Vertex BD, Key Truss 1.184, Steel Smart 7.0, SolidWorks, Blueprints, Shop drawings, Hilti Profis Anchor, Inventor Fusion 2013, Nitro Pro 8, vu 360,  Steel View, Key Build Steel.   Designed carts, frames, doors, panels, enclosures and brackets using Inventor and AutoCAD.Resolved part and assembly discrepancies.Managed numerous projects simultaneously within budgetary restrictions.Designed carts, frames, doors, panels, enclosures and brackets using Inventor and AutoCAD.Collaborated with engineers and project managers regarding design parameters for client projects.Created mobile and modular custom container structures for variety of applications including storage, offices and mobile labs.         Project Engineer   08/2012   to   05/2013     Company Name   City  ,   State       During tenure, contributed to a $35 Million dollar facility expansion, reduced distance travel by 84% and time by 71%, increased production by 20% and, produced a rate of returAssisted sales force in programming customer requirements and expectations while providing practical solutions.n of approximately 26%.  Manufacturing facility layout planning using CAD designs.  Created a team project journal, which served as a progress log.  Skills used: Flow charts, spaghetti charts; time studies, cost analysis, Pareto's principle, and simulation.          Construction Aide   06/2006   to   05/2013     Company Name   City  ,   State       Designed a plan for a leadership conference for young professionals.  Developed budget and sponsorship packages to raise funds.  Used Adobe Photoshop to design conference logo, which saved the chamber $3400.  Tested and monitored product safety, leading to safer electronic communications products.          Education and Training      Bachelors of Science  :   Industrial Engineering   May 2013       Louisiana Tech University   City  ,   State        Industrial Engineering  Member of I.I.E Club  Advanced coursework in Industrial Engineering         Affiliations     Alpha Phi Alpha  National Society of Professional Engineers (NSPE)       Skills     Adobe Photoshop, AutoCAD 3, Blueprints, budget, CAD, charts, cost analysis, funds, layout, leadership, Lingo, logo, MathCAD, meetings, Excel, MS Office, Power Point, Word, MiniTab, presentations, progress, simulation, Six Sigma, SolidWorks, Vertex, View, Visual Basic    ",DESIGNER
"         BUSINESS DEVELOPMENT DIRECTOR         Executive Profile     Global Business Development offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude. History of strong and effective management with dealer principals, C-Level corporate end users, A/D community, Real Estate and construction industry. Ambitious Sales Leader who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.       Skill Highlights          Strong Leadership communication skills  Strategic account development  Fortune 500 partner experience  National account management  Exceeds sales goals      Cross-functional team management  Negotiations expert  Goal-oriented  Team building expertise  Staff Development            Professional Experience      Business Development Director  ,   02/2014   to   01/2016    Company Name   -   City        Created new revenue streams through clearly understanding client goals and objectives   Generated new business through positioning Staples wide disciplines to outperform expectations.  Problem solve at organizational levels utilizing National contracts such as Avendra, Group Purchasing Organizations and buying consortium agreements.  Increased profit Margins by 50% in one year through restructuring client specific contracts leveraging their total spend with Staples  Implement National furniture standards program reducing rogue vendor spend by 50%  20 million dollar book of new business           Regional Sales Director  ,   02/2007   to   02/2014    Company Name   -   City  ,   State      Development of sales team professionals with annual revenues $35,000,000 annually.  Extensive P/L responsibilities, margin growth, and regional strategy deployment.  Pivotal in partnering with sales team to build strong relationships with top A&D firms resulting in 2 Million dollar renovation of  Fontainebleau Hotel Miami, Florida     Recruited, top notch Sales Team and spearheaded cross-functional SAL initiative to increase furniture sales penetration    Lead territory to reverse declining sales and achieve 375% increase in sales   Supervised regional division of 42 staff members with direct growth responsibilities of 14 furniture sellers  Responsible for managing all aspects of the daily sales cycle, including sales, quotations, proposals, Design, Project Management, bid documents and closing business   Responsible for 3-point bottom line margin growth for focused team through Billable design hours.          Corporate Account Manager/ Business Development Manager  ,   04/1996   to   01/2007    Company Name   -   City  ,   State      Manage the development, revenue growth and distribution of key contract office furniture dealerships in the San Diego and Hawaii markets.  Responsible for 10.3 million dollars of revenue.  Responsible for A/D coverage, GSA sales and new end user business development.  2005 increased annual territory goal by 53.7%   2005 Q1 505% over plan   2004 Pragmatically converted competitive dealership to strong co-branded Allsteel partnership   2002 1st quarter sales 254% of volume goal, 269% of gross margin goal 2002 2nd quarter sales 249% of goal   2002 company winner of highest annual Terrace product sales   2001 Master's program winner for achievement 2001 grew territory by 145.75% over goal attainment   2001 increased revenues by $2,697,666.00 over previous year           Senior Account Executive  ,   08/1994   to   04/1996    Company Name   -   City  ,   State      Responsible for 1.2 million dollars in sales annually.  Corporate marketing and business development for Steelcase systems and contract furniture dealership.  July 1997 awarded Office Depot ""Outstanding Salesperson"" award at 400% of goal 1997 awarded   Promoted to North Island Federal Credit Union's Total Quality Management Program ""Partner's in Quality"" (PIQ) for outstanding customer relations and service from a vendor   Orchestrated product launch and vendor trade show for Hospital resulting in 50% increase in account sales   1996 won strategic vendor competition in Southern California    1995 Implemented, coordinated and raised funding for Neocon West/ architect and designer marketing event resulting in two new multi-party contracts of over $100,000.00 in revenues each.          Education      certificate        University of California    -   City  ,   State                Bachelor of Applied Arts  :  Interior Design & Industrial Technology  ,  1988    Central Michigan University   -   City  ,   State                Professional Affiliations      National Association of Female Executives  International Interior Design Association (IIDA)   International Facilities Management Association (IFMA) - Golf Tournament Fund Raiser Committee   Corenet Global Summit         Skills     Attitude  Drive  Motivation        ",BUSINESS-DEVELOPMENT
"         SALES ASSOCIATE         Summary      Courteous and dependable sales accociate, skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.         Highlights          65WPM   80-90% Accuracy   10 Key Calculator  Smart Phone and Tablets   Microsoft Windows 95/98/XP/Vista   MAC   Word, Excel, Publisher, Outlook, Internet Browsers (i.e., Internet Explorer, Fire-Fox, Google Chrome, etc.)      Superior communication skills  Dependability  Staff training and development  Superior organization skills  Interpersonal abilities  Initiative and problem-solver            Experience      Company Name    City  ,   State    Sales Associate   01/2015   to   10/2015       Actively acknowledged, greeted and assisted customers in the store.  Provided accurate product information.  Maintained working knowledge of stores policies and procedures.  Met and exceeded sales goals.  Assisted supervisors to identify and resolve issues in the store.  Trained new employees on company customer service policies and service level standards.          Company Name    City  ,   State    Personal Health Care Assistant   03/2011   to   02/2015       Daily job responsibility preformed through out the work shift include Clean, sanitize, and organize.  home to ensure a sterile and healthy environment for my client.  Prepare meals, attend to errands, provide.  transportation to and from health care provider.  Provide assistance with day to day hygienic needs.          Company Name    City  ,   State    Sales Associate/Key Cashier Lead   06/2010   to   01/2011       Daily job responsibility preformed through out the work shift include delegate daily duties for associates, opening and closing money tilts, counting and resetting money podium, evaluating associates performance, auditing tilts, ensuring associates completed daily work duties and tasks, delegating breaks.  Check and ensure associates quality of work is satisfactory and correct. Assisting with replenishing, cleaning, organizing, the store to ensure a functional and efficient operation.  Communicate with customers, associates, and other individuals to address questions or concerns.  Perform basic office duties such as complete and file reports and other paper work, answer and direct telephones calls and relay messages.          Company Name    City  ,   State    Explorer   06/2008   to   03/2011       Answered telephones, directed calls and took messages.  Compiled, copied, sorted, and filed records of office and other activities.  Operated office machines, such as photocopier, scanners, fax, voice mail systems and personal computers.  Computed, recorded, and proofread data and other information, such as records or reports.  Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer.  Opened, sorted and routed incoming mail, answered correspondence, and prepared outgoing mail.  Reviewed files, records, and other documents to obtain information to respond to requests.          Education      GED  :  General Education Studies   2011     Del Sol High School  ,   City  ,   State       General Education Studies         Personal Information     AREAS OF STRENGTH: Customer service oriented and able to interface effectively with all levels of administration and staff. Able to organize/prioritize work and take on responsibilities with little supervision. Self-motivated and able to work independently.       Skills      Time management  Leadership  Mathematics  Word processing     ",SALES
"         CATEGORY BRAND MANAGER       Summary    A creative marketing professional with 20 years demonstrated experience in project management, marketing communications, sales support, strategy, research, and product development.  Multi-faceted background includes food manufacturing, consumer packaged goods (CPG), furniture manufacturing and construction industry.  An effective problem-solver with expertise in managing multiple projects that require both a creative and analytical skill set. Category Management
Data Analytics
Document Management
P&L Management	   Employee Communication
   Market Analysis
   Product Launch
   Cross-Functional Team Leadership	   Project Management
   Marketing Support
   Product Management
Website Management          Experience      Category Brand Manager     Jan 2016        Company Name   －   City  ,   State     Achieved 17% annual sales growth in power tool accessory category and  4% margin improvement vs prior year due to implementation of new marketing, merchandising, pricing strategy, and product training materials.  Package redesign project contributed to 24% performance increase vs.  prior year in Wal-Mart, an 11% increase in points of distribution vs.  prior year, and a projected 12% finish ahead of plan for fiscal 2012.  Grew Baking/Cooking nut category sales by 6% in a flat commodity business.  Grew Facebook fans from 500 to 30,000 in a 6 month period.  Developed and launched three new trail mix snack items which brought incremental sales of $1 million in a 12 month period.  Achieved 32% reduction in unsalables at Wal-Mart with introduction of new merchandising vehicle.  Managed Dry Roast jar transition from a carton to a tray resulting in total savings of $16,000 a year, in addition to new distribution.  Managed product lines worth $4.5 million in sales, specifically the storage and pantry ware categories.  Assisted in the design and development of 80 new SKUs, and management of 600 existing SKUs for Food and Tools categories totaling $33 million in sales.         Product Manager     Jan 2012   to   Jan 2016      Company Name   －   City  ,   State     An American company that produces connectors, tools, and supplies for the electrical and telecom industries.  Responsible for managing over 15 product categories, with annual sales in excess of $35M, providing product line management including category strategy, new product development, product training, promotional planning, and market analysis.  Strategy development - Developed and executed category strategy across key product lines including competitive analysis, opportunity gaps, and pricing and channel strategies.  Product quality and performance - Managed a strategic supplier transition achieving a 9% cost reduction with a 20% performance improvement.  Merchandising Management - Designed new merchandising vehicles to support customer conversions and incremental sales opportunities.  Project Management - Managed multiple projects including sku rationalization and 80/20 analysis, package redesigns, product field testing, customer line reviews and catalog and website management.  Product training - Developed and conducted extensive product training for new distributors, customers, sales and customer service.  Forecasting - Conducted complete analysis of category sales history vs demand to determine optimum reorder points and inventory levels to reduce backlogs and ensure efficient turns and inventory value.         Marketing Manager and Brand Manager     Jan 2008   to   Jan 2012      Company Name   －   City  ,   State     A snack food leader internationally known for the Fisher® nuts brand; annual sales nearing $600 million Responsible for managing multiple product lines, providing complete product line management including executing brand strategy, new product development, select trade and consumer strategies.  Product Launches - Developed and launched 25 new product SKUs in the baking nut line featuring new innovative packaging to the category; executed project strategy, goals, priorities and long-term plans for the branded business, most notably the Baking/Cooking Nut line that generates $75 million in revenue.  Additional successful product launches in key areas including snack nuts category, and the Food Service and Export sales channels.  Project Management - Managed multiple projects from start to finish, including product launches, creative executions, customer projects, pricing and Profit & Loss Statements; designed product development tracking tool to manage multiple project timelines.  Marketing Support - Developed and executed marketing support initiatives including promotions, displays, couponing, website management, and media placement including radio, FSIs, and advertising.  Partnership - Worked closely with sales to understand key account strategies and develop consumer plans aligned with corporate strategies; interfaced with cross-functional teams: Creative Services, Sales, Procurement, Accounting, Operations, Research & Development, Quality Assurance, and Customer Service to manage marketing projects and new products.  Sales Data Analytics - Utilized and interpreted proprietary sales data, as well as Mintel and Nielsen data to develop product, consumer, and sales strategies.  Website Management - Successfully managed and executed website re-launch including SEO improvements, social media integration and on-line recipe strategy.  Promotions - Successfully designed, coordinated and launched ""in & out"" promotional programs which require extensive cross-functional team coordination under tight timelines.  Package Development - Responsible for managing packaging process including integrating equipment specifications, nutritional labeling requirements, material procurement and package and graphic design.  Employee Communication - Researched and developed a Best Practices Brand and Customer Study highlighting resource conservation initiatives in the marketplace.  Served on the Resource Conservation Team, communicating/ coordinating resource conservation corporate events under the EPA's Energy Star Partner of the Year was awarded.         Associate Category Manager     Jan 2007   to   Jan 2008      Company Name   －   City  ,   State     The largest direct seller of high-quality kitchen tools serving 12 million customers worldwide Responsible for managing products within tableware and kitchen textiles categories, developing and executing category strategies.  Category Management Presentations - Presented category strategies and product updates to internal customers and senior project team.  Market Analysis - Conducted market and competitive product research consisting of analysis of competitive product assortments in the retail environment, trends, pricing, materials, and features and benefits.  Document Management - Managed technical drawings and produced documents for archival of product specifications, vendor contracts, and production quality comparison.  Cross Functional Team Leadership - Worked closely with external departments, including Quality, Engineering, Sourcing, Legal, Packaging, Marketing, Creative Services.  Creative Concept Development - Creative product ideation and development including managing the procurement and engineering teams through launch.  Training -  Developed and presented product and sales training for sales consultants and internal staff.         Associate Product Manager     Jan 1997   to   Jan 2003      Company Name   －   City  ,   State     Wilton is the leading food crafting company in the industry and is in the number one position in cake decorating, bake ware and tea kettles with $94 million in sales revenue.  Responsible for managing strategic growth of Storage and Pantry ware product lines including new and existing products totaling $4.5 million in sales.  Promoted from Assistant Product Manager.  Product Launch - Product line sales improved 50% in storage category and 130% in the pantry ware categories following the new product introduction.  Category Management - Conducted market trend research including analysis of competitive product assortments, brand positioning, and packaging; analyzed sales, market, and distribution data used in customer presentations and management reviews.  Trade Show Planning - Execution of trade show strategy, merchandising, and planograms; collaborated on trade show collateral, displays and product placement.         Marketing Coordinator     Jan 1995   to   Jan 1997      Company Name   －   City  ,   State     Turner is a national general builder and construction management firm with operations primarily in the commercial sector.  With $8 billion in annual construction volume, they rank first or second in the industry's major market segments.  Responsible for all RFP submissions and marketing support functions within the Chicago office.  Proposal Management - Responsible for extensive sales proposal process and final submission including writing, coordination of time lines, project scope, engineer submittals and research of relevant company experience under strict deadlines.  Key Market Knowledge - Developed knowledge in multiple key markets including Municipal, Food & Beverage, Pharmaceutical, Correctional Facility and Entertainment market segments.  Researched relevant market information, experience, and project specifications within each client's industry.  Marketing Support - Created general marketing pieces including advertisements, press releases, brochures, and project description sheets.         Marketing Communications Coordinator     Jan 1993   to   Jan 1995      Company Name   －   City  ,   State     Bretford is a leading manufacturer of office furniture, fixtures & equipment.  Responsible for evaluating and developing all customer product line reviews, as well as producing and managing all marketing communications materials used to drive sales revenue.         Education and Training      Six Sigma Green Belt Training, Chicago Deming Assoc.-Six Sigma Masters Program, Naperville, IL,     2012           Graduate Level Courses, Marketing, Illinois Institute of Technology, Chicago, IL,     1997           B.A  ,   Organizational/Corporate Communications Journalism   1992     Northern IL University   －   City  ,   State     Organizational/Corporate Communications Journalism American Management Association, 2016 and 2017; Communicating Up, Down and Across the Organization; Critical Thinking; Fundamental Sales Techniques, Project Management Success, The Power of Persuasion       Skills    SharePoint
   BPC and SAP
   Microsoft Suite:    
	Word, Excel, PowerPoint, 
	Microsoft Access
	Microsoft Project
   Microsoft Dynamics	Seminars/Classes:
   Social Media Marketing
   Facebook for Business
   Project Management
   Profitability Simulation
   Nielsen Syndicated Data Analysis
   Power Presentations
   Technical Writing   ",CHEF
"         PLANT OPERATOR       Summary     Certified Plant Operator with 6 years in Cryogenic Air Separation Unit Plant with proven ability to meet production deadlines. Eleven years military training and a Dedicated System Operator Versatile plant operator well-versed in monitoring and inspecting plant equipment.       Highlights         Maximizing Productivity and Profits  Quality Assurance for product  Leadership/Supervision  Professionalism  Dependable  Hardworking    Resourceful  Punctual  Honest  Attention to Detail  Team Player           Accomplishments     Operation of a $27 million Air Separation Unit Plant  Mechanical, Chemical EngineerTraining  Advanced Oxygen/Nitrogen Training  Leadership Training  Safety Training  Recruit Basic Training  Tow Tractor (aircraft)  Tow Tractor ( equipment)  Forklift  CDL (expired)       Experience      Plant Operator   06/2009   to   02/2015     Company Name   City  ,   State      Monitored process units and quality control testing performance for plant processes and water quality sampling. Operate and maintained filtration process units and water system control equipment. Made sound and logical judgments regarding process changes. Closely inspected equipment for any mechanical or safety issues. Reviewed the daily computer log and reported any inaccuracies in the process. Responded to and initiated proper corrections to process alarms. Routinely drained unwanted fluids. Coordinated ongoing maintenance and housekeeping of the plant. Read automatic gages at proper intervals to determine flow rate of gas. Recorded daily tank inventory. Daily plant inspections. Started up, shut down and checked plant processes. Directed routine preventative maintenance such as adjustments, cleaning and painting equipment. Maintained correct temperature, levels and pressures on process systems and equipment. Recorded all operating data on daily work sheets from laboratory analysis and flow metering equipment. Communicated effectively with operators and supervisors on a technical level. Executed field service work including all plant motor, compressor, chiller, piping, valve maintenance and repairs with little to no supervision. Performed quality control tests on lab equipment and lab analysis. Interpreted results of process control analysis and made adjustments to optimize plant performance. Maintained current knowledge about the latest operating and maintenance practices with continuing education courses. Trained new operators and implemented new division operator training program to improve retention rates and increase production.         Sales Associate   01/2008   to   05/2009     Company Name   City  ,   State      Sales of all plumbing indoor and outdoor materials.  selling plumbing supplies and material, unloading trucks and stocking shelves.         Auto Mechanic   01/2007   to   03/2008     Company Name   City  ,   State      Service cars and trucks, tire repair, brake replacement, oil changes, transmission flush, radiator flush, all auto repair.         Aviation Structure Mechanic   09/1996   to   07/2007     Company Name   City  ,   State      Maintain liquid/gaseous oxygen and nitrogen systems. Remove, inspect and re-install oxygen components. Replenish and service liquid/gaseous oxygen and nitrogen containers, tanks, and holding carts. Daily safety inspection on aircraft and supporting oxygen and nitrogen systems. Apply operating procedures for servicing of aircraft, transfer trailers or direct filling equipment with liquid/gaseous oxygen and nitrogen. Perform ground checks and correct operation, mechanical work and upkeep of all aircraft oxygen and nitrogen systems and support equipment. Maintain aircraft safety equipment, canopy and environmental systems. Maintain aircraft fire extinguishing systems.  Supervise 7 to 15 person work group. Use and supervise the use of computers for record keeping, reports, and inventories. Troubleshoot and repair malfunctioning equipment. Train subordinates in operation, maintenance, and repair of oxygen and nitrogen, canopy, environmental, fire detection and suppression and egress systems. Maintain shop publications, files, technical directives and manuals. Use trucks, forklifts and all ground support equipment. Maintain liquid/gaseous oxygen/nitrogen systems and safety equipment. Train, supervise personnel on rules and regulations, supervise personnel and maintain 15 to 45 aircraft.         Education           2008       University of Montana   City  ,   State        Mechanical Classes.              2005       Navy   City  ,   State        Multiple education  courses and training within the Navy.            High School Diploma      Trapper Creek High School   City  ,   State               Skills     Operating a Air Separation Unit to produce FDA quality Oxygen, Nitrogen, and Argon liquids.  Troubleshoot/Maintain/Repair all motors, pumps, compressors, heat exchangers, piping and electrical components within plant site.      ",AVIATION
"         DIRECTOR FACILITIES PLANNING, DESIGN AND CONSTRUCTION       Executive Profile     A leader working in a large integrated academic medical center (www.uwhealth.org) focused on integrated business planning and facility design and development driven by operational improvement and teamwork.  Experienced in all aspects of facility support and construction.       Skill Highlights          Health care business planning  Experience in all aspects of health care support services  Team leader in process improvement combined with facility design  Full design, construction and implementation planning for new hospital development  Management of integrated staff of design and construction professionals      Boundary spanning professional  Management of large capital budgets  Contract development and negotiation for multiple project delivery methods  Hospital acquisition due diligence  Integrated facility planning across multiple organizations              Core Accomplishments      UW Health at the American Center - Fifty bed orthopedic hospital with integrated clinics, and health and wellness center.  500,000 square feet, August 2015 opening  American Family Children's Hospital - Eighty bed full service pediatric hospital with NICU, PICU and Pediatric Oncology.  Full complement of outpatient services including imaging center, 280,000 square feet, 2007 opening with an additional vertical expansion of 54,000 square feet (www.uwhealthkids.org)  UW Health Rehab Hospital - Fifty beds to support the orthopedic hospital, September 2015 opening  Integrated design and construction management departments to increase economies of scale and increase customer responsiveness professionalism  Managed over $1 billion in construction projects        Professional Experience     June 2012   to   Current     Company Name   City  ,   State     Director Facilities Planning, Design and Construction        Directed complete Facility Master plan including system wide, cross entity planning for all existing facilities and green field site analysis   Directed the planning, systems improvement teams, design and construction acquisition process, for a new orthopedic hospital and associated rehab hospital  Led the integration of construction, interiors, art, drafting, planning and design teams  Initiated the development of a cross entity business planning assessment process for capital projects         July 1996   to   May 2012     Company Name   City  ,   State     Director Facilities Planning        Managed $800+ million in capital projects with some annual budgets exceeding $100 million including co-leading the construction of a 80 bed pediatric hospital.  Incorporated Lean process improvement methods in design of the facilities projects.  Developed and implemented a five - year facility master plan.  Assisted in hospital wide strategic planning initiatives with respect to facility demand.  Implemented capital project budget development, budget tracking, project management and accounting system, Strata Cap and Strata Track.     Implemented multiple project delivery method RFPs and contractual documents including the consolidation of all fiscal year design and engineering work in to one master contract.  Negotiated all A/E and construction contracts.  Managed all aspects of real estate development including property acquisition, lease negotiations and municipal approval processes    Primary liaison with UW Madison School of Medicine, campus planning and construction group and local communities for development issues.         January 1986   to   January 1996     Company Name   City  ,   State     Planning Coordinator        Coordinated the analysis, development and implementation of clinical programs and capital projects.    Coordinated projects with campus and state project managers. Performed “CON” analysis for capital projects.    Assisted in the development of a quasi - private “public authority” capital project system to meet State of Wisconsin accountability requirements including the creation of the commercial bond issue to finance projects.    Managed capital equipment project budgets in excess of $500,000 annually.    Created an institutional wide database for all Hospital space and an MS Access database for all leased space.          Education     1994     UNIVERSITY OF WISCONSIN - Milwaukee   City  ,   State  ,   US     Masters  :   Business Administration    GPA:   GPA: 3.75     Business Administration GPA: 3.75             ANTIOCH COLLEGE   City  ,   State  ,   USA     Bachelor of Arts  :   Biology/Psychology     Biology/Psychology         Personal Information     Single.  One 27 year old daughter.  Excellent health.  Hobbies include international biking, travel and photography.       Skills      Academic medical center cultural awareness  All aspects of health care construction  Business planning and product line development, marketing analysis   Budget development, conceptual design, consulting management, contract management, contracts development, database design and development  Interior design  Real estate acquisition and leasing.  Hospital acquisition due diligence        Additional Information      Chair, International Board of Amigos de las Americas, Houston, TX.  Member of Executive Committee, Strategic Planning Committee and Finance Committee of the International Board.  $4.5 million budget  Founder, local board member, and Past President, Wisconsin Chapter of Amigos de las Americas, a not for profit organization that sponsors young adult volunteer service work in Latin America. International Board Member  Board member Working Capital for Community Needs, Madison WI a micro-finance bank like not for profit with a$13 million portfolio in Latin America    Vice President Aloha Days, Incorporated a non-profit organization dedicated to promoting volleyball and volleyball facilities in the Madison area.         Professional Affiliations      Past President of the Greater Madison Area Health Management System Society.  Member, American Society of Health Care Executives     ",CONSTRUCTION
"         AUTOMOBILE SERVICE MANAGER       Summary    Attentive Automobile Service Manager with comprehensive knowledge of the automobile industry. Adept at providing an
optimal level of customer support that includes speedy resolutions to customer service issues. Specialize in managing an
able staff to meet customer expectations.          Experience     05/2013   to   Current     Automobile Service Manager    Company Name   －   City  ,   State      Ensured that warranty specifications were upheld when work was performed Managed vehicle repair requests and regular service appointments Maintained inventory of replacement parts and prepared purchase orders Prepared shop displays of auto parts Inspected vehicle repairs Provided regular employee evaluations Ensured compliance with shop standards.         06/2011   to   05/2013     Automobile Service Manager    Company Name   －   City  ,   State      Clearly defined employee responsibilities and tracked performance.  Assisted with initial diagnostics and supervised vehicle work.  Ensured that customer and employee areas were kept clean and organized.  Managed service requests and prepared a database listing such requests.  Ensured timely completion of vehicle services.  Coordinated with sales team to prepare marketing strategies.          Education and Training     2011     Bachelor's Degree  :   Automotive Technology    University of California   －   City  ,   State      Automotive Technology       2014     Associate's Degree  :   Business Management    University of California   －   City  ,   State      Business Management Want more? Check out our other examples.          See More Examples        Skills    vehicle repairs, database, inventory, marketing strategies, sales   ",AUTOMOBILE
"         CHIEF SYSTEM ARCHITECT, SVP SYSTEM INTEGRATION           Executive Profile     Over 25 years technical experience with software, hardware , manufacturing, OEM, product development, project management integration, professional in many different industries: software, hardware, hybrid systems, storage and backup systems, media delivery systems, AV systems, semiconductor, advertising, IPTV/OTT, broadcast systems, commercial and industrial video systems, post production systems, security systems, contract manufacturing, OEM manufacturing, and TV design and manufacturing.     My vast experience in different vertical markets, and different product types allows me to have the ability to work within any  industry and be extremely effective for virtually any type of product, service, or system on a global scale. Executive, director and manger for many prominent technology companies has given me a unique and deeply diversified background. All of this culminates into one of the most extensive technical and business development related backgrounds for any marketplace, service or product type.    Along with the experience, comes long-standing relationships with  top executives and key decision makers within the Fortune 500 companies, enterprise companies, Telco/CSP/Mobile service providers/operators, cable and satellite operators, advertising agencies, International Governments, Government Ministries (communication, broadcast, and mobile), education, healthcare, research,  entertainment , aerospace, and technology companies on a global scale. My work has resulted in the generation of billions in revenue across my career.     Technical Experience:     I have been designing and deploying medium to large scale digital media delivery systems/networks for the past 20 years from private companies to countrywide Government driven deployments. I have held titles such as CDO (Chief Digital Officer), CSO (Chief Strategy Officer), and CTO.  I have, 20+ years experience in designing, architecting, integrating, deploying and managing a wide variety of software, hardware, SaaS and Cloud systems as well as various hybrid solutions.  I have extensive product manufacturing, SKD, contract manufacturing, product design and management, project management, as well as implementing developer programs on a global scale. Expert knowledge in both hardware and software based solutions, as well as end-to-end fully integrated solutions. Industry recognized expert in system architecture and design, including cloud based systems, as well as storage and backup systems. I have built technical teams on a global scale for system integration, field technical support, technical support, and professional services. All of my experience is very HANDS ON experience. I have a tremendous, unmatched passion for it, and I am always hands on in every system I design. I stay extremely current on all new technology, even new technology that has not been introduced into the market yet. An added benefit to living in Silicon Valley       Skill Highlights          Project timeline management  Product development  Video Integration expert  Troubleshooting proficiency  Patient and diligent  Vast technical knowledge  Network asset management  Project management  Strong collaborative skills  Capacity and scalability planning  Optimizing and performance tuning  Testing  Excellent problem solving skills  Customer needs assessment  Extensive knowledge of streaming video platforms      Vast technical knowledge  Patient and diligent  Troubleshooting proficiency  Encoding expert  Digital content delivery system expert  IPTV/OTT expert  Broadcast Systems expert  Storage systems expert  Media Server expert  DHCP/DNS Ethernet and Firewall proficient  Accomplished with mobile devices  3 screen delivery expert  Hardware and Software systems for content creation, contribution and distribution expert  content management system            Core Accomplishments      Designed and deployed some of the largest IPTV and OTT systems worldwide  personally designed and deployed many major countrywide broadcast system internationally  Considered one of the foremost experts in video/digital media based delivery systems  7 Time Emmy Award winner 4 for technological achievement        Professional Experience      Chief System Architect, SVP System Integration     June 2009   to   Current     Company Name   －   City  ,   State      SVP System Integration, and Chief System Architect,.  Hardware systems for digital media delivery.  Responsibilities included building of all international integration, and technical support organizations.  I personally handled all significant RFP responses for all major projects.  Helped the company transition from a box seller into a solution selling organization, adding a full global system integration team.  As Chief System Architect, I design all IPTV, Cable, OTT, DVB-T/T2, DVB-S/S2/DTH, MPLS, Mobile TV, Cloud Video and associated backup system on a global basis.  My technical expertise creates an environment of confidence with my clients as they know I truly understand their needs and requirements.  I oversee the design, deployment, and cut-over/handover of these systems to the clients worldwide.  Many of these systems are nationwide deployments.  I opened 17 offices globally for system integration and support.  Further responsibilities, milestones and accomplishments upon request, as I am still an employee of Telairity.          Chief System Architect, Digital Media and Entertainment Group    March 2009   to   June 2011     Company Name   －   City  ,   State      Responsible to chart the course and drive the company's global DME (Digital Media and Entertainment) practice to enterprise clients  (Fortune 100-500), CSP (Telcos), and other related vertical markets specific to digital media strategies and solutions.  Responsible for all system designs, product designs, system architecture,  and the ultimate deployment of large scale IPTV/, OTT, and other related digital media based system with such clients as Alcatel, Cisco, Scientific Atlanta, Yahoo, QUALCOMM, NTT and many others.          CTO    January 2007   to   September 2009     Company Name   －   City  ,  State      One of the original 4 founders who started ZillionTV.  As acting CTO, designed the entire IPTV/VOD/MobileTV delivery architecture, interactivity, motion based UI, advertising system, plus innovative customer features such as getting paid to watch TV, with industry unique and patented advertising program, system functionality and services.  Awarded 5 patents and 7 pending on all of the above technology.  Executed global developer program, and evangelization strategy for mobile TV (IOS, Android, etc).  Additionally, directly under me were sales, strategic partnerships, business development, ad sales, Telco/CSP network operator contracting, and content acquisition and ingest.  Company was sold.          EVP Operations, and EVP/GM of Engineering, Television Design Center.    January 2004   to   January 2007     Company Name   －   City  ,   State      EVP Operations, and EVP/GM of Engineering, Television Design Center.  As EVP, Established China engineering, manufacturing, operations, of the world's largest TV design and integration engineering center in ShenZhen China.  I established from scratch an entire operation in China for the design, engineering and manufacturing of LCD Televisions and other related business and consumer display and playback devices.  Additionally, I was responsible for all manufacturing,  project and product management, design, design engineering, new technology development,  operations, technical support and integration/engineering technical services for Japan and Korea consumer electronics companies.  Representing and managing global CE brands for the design and manufacturing and sale of LCD TVs, HDTVs, CE devices, and various vertical multimedia markets.  Managed a global team over 500 people including sales, engineers, project and program managers, QA, manufacturing, manufacturing support, and technical support services.  CE brands/enterprise clients represented included:  Samsung , LG, Sony, Matsushita, Mitsubishi, Sharp, Sanyo, Panasonic, Posdata, Rifatron, Hitachi, Hyundai and many others for TV, Monitors, digital displays, IFE, Security, DVRs and HD large format, LED display technology.  Established and built both manufacturing management, and engineering teams for the leading CE manufacturers, OEM manufacturers and contract manufacturers in China.  Customers included TCL/TTE, Konka, HiSense, Jizhou, Skyworth, Lenovo, UT Starcom, Haier, Great Wall, Innolux, TPV, YDF, Xoceco, SVA, Founder, and many other Tier 1, 2 , and 3 manufacturers.  Won significant engineering contracts with companies such as: Thales In-Flight entertainment systems, Samsung, Celestica, Alphameric, Vestel, Beko, and Grundig, Hyundai, Sony, Samsung, LG, Matsushita, Sharp, Sanyo, and Hitachi for TV, specialized monitor, and many other consumer and industrial electronic products.          EVP Worldwide System Integration and Professional Services.    January 2003   to   January 2004     Company Name   －   City  ,   State      EVP Worldwide System Integration and Professional Services.  MPEG4-H.264 End-to-Platform.  Created global integration, deployment and field support operations for large enterprise clients, CSPs, digital media companies, and the Chinese Government.  Primary engineering efforts for DG2L encoders, Set Top Boxes and content creation tools and solutions for IPTV, education, healthcare online and Digital Cinema.  Responsible for a new revenue base of $75M in both product and managed services.  Managed a global team of sales engineers, and project managers.  Established MPEG4 developer operations with global staff to evangelize MPEG across all delivery methods (Cable, Terrestrial, Satelitte and Mobile), and technical support offices in China, Japan and India.  Closed the Largest IPTV contract in China with SARFT, China Telecom, and China Netcom.          VP Global Professional Services, Integration and Technical Services    January 2000   to   January 2003     Company Name   －   City  ,   State      IVAST specializes in end-to-end, interactive content delivery systems utilizing MPEG-4 and H.264 solutions, for content creation, delivery and playback over IP, QAM, DVB, Wireless, Mobile, and Satellite to multiple playback devices.  Responsibility included product development, field engineering, system engineering, and managed services.  Managed a global team of sales engineers, program and project managers, and  global developer network including worldwide evangalists and developers.  Built the entire global extended sales support department including: field engineering  operations, technical support, and professional services engineering departments.  Established the system integration department for large scale enterprise SIs such as  EDS, IBM Global and Accenture.  Closed revenue generating professional services contracts with such strategic clients as: Philips, Sony, Samsung, Yahoo, Pioneer, Panasonic, Intel, NIST, Matsushita, Fuji/Xerox, Cisco, @Home Japan, NTT Comm., NTT East, China Telecom, China Unicom, NHK, Teleman, Daikin, Hunan Government, Charter Communications, Kao Cosmetics, Dai Nippon Printing (DNP), Dentsu International, Shobi University, B & H, Dazzle, Broadfield, China Education TV, Sony, Beijing Dawning Computer, NASA, Belo, PAX, and Turner Broadcasting, to name a few.  Created technology integration teams responsible for integration of core IP technology, SDK's and development platform for Mobile Phones, Set Top Boxes, Content Creation Tools, and Encoding devices.  Clients include: Philips, Sharp, Toshiba, Sony, Daikin, Savaje, Nokia, and CTC.  Negotiated and closed revenue generating integration contracts which enabled DSP and CE hardware manufacturer to embed iVAST MPEG-4 technology into devices/chipsets.  Customers included: Texas Instruments, Philips, Tut Systems, I-Basic, Advanced Communications, Roxus Technology, DG2L, Samsung, Sony, Fuji/Xerox, VideoTele, Savaje Technology, Equator, LSI Logic, Sharp, Toshiba, SeaChange, and Onewave.  Responsible for professional services and integration with such clients as Turner Broadcasting, Fox, MTV, Discovery Channel, Cox, Disney, HBO, Warner Brothers, and Sony Entertainment.  In 2 years, opened 4 offices in China, and 1 in Japan.  Built the most comprehensive System Integrator channel with the 36 top SI's, in Asia Pacific, South America, India, Australia, and Europe for content creation, VOD, live broadcasting, IPTV, Cable, distance and e-Learning, Core IP integration and wireless delivery of rich media content, resulting in over 60% of iVAST revenue annually.  Closed professional services and integration contracts with the largest SI's in Asia Pacific including: Itochu/CTC, Hwacom, ID technology, Comtech, Sobey, Dayang, Double Advanced, Bluewave, Daikin,ShenZhen Ricom, Lian Dian Digital, Truetech, MinYoung Media, Hunan Enjoy, Onewave Technology, Ouija Technology, Telelynx, Oriental Telemedia, Instec and Cisco to name a few.          Vice President System integration and Professional Services    January 1998   to   January 2000     Company Name   －   City  ,   State       Hired to establish Streaming21 as the world leader in streaming media delivery systems.  Specializing in media delivery systems for both Live and on demand content using MPEG-1, 2.  4, H.264, MP3, WMT and VCD, and associated back up and storage systems.  Chartered with establishing and growing a solid professional services revenue foundation, and strong strategic technology partners for Streaming21's carrier class, streaming media architecture.  Closed strategic partner contracts and agreements with the following companies: Avid Technology, HP, Compaq, Dell, EDS, IBM Global, Ciprico, EMC, EDS, ADC, Kabira, Digital Fairway, Inktomi, Virage, Arista, Upperstream, Optibase, Viewcast, Futuretel, GDC, Todd VNM, ISTS, Accucom, Ariscom, Data Direct, Fantastic, Network Engines, Stellar One, Motorola, Proton, Philips, Sony, Neon Technology, Elastic Networks, ST3, and Acer.  Closed integration and professional services agreement with close friend James Cameron for his return to the Titanic project for $18M.  Established a rapid response engineering team for sales, addressing immediate client needs outside the scope of existing core technology.  As a direct result, we were able to close an additional 25% of pipeline projects by implementing features and integration on a far shorter timeline.  Formed and managed the Solutions Group.  The sole responsibility of the solutions group was to interface directly with our strategic partners to provide collaborative integration, design and implementation of complex, end-to-end, customer required solutions.  This became a sizable profit center within S21.          Director of Digital Media Technology    January 1997   to   January 1999     Company Name   －   City  ,   State      Hardware and software storage solutions.  Hired to develop new vertical market storage solutions with Hammer's technology, and establish Hammer as a dominant, defacto force in the entertainment industry marketplace.  Through the use of personal entertainment industry contacts and associates, secured and personally acquired and maintained the following new client base for Hammer: Disney Television Animation Worldwide, Disney Feature Animation, Disney On-line, Walt Disney Imagineering, Disney Ideas, Lightpoint Entertainment, FullSail, Dreamquest Images, Lucas Film, Lucas Digital, Lucas Arts, Skywalker Sound, JAK Films, DreamWorks, Industrial Light and Magic, Pixar, Digital Domain, CNN, PDI, Sony, HBO, Universal, Nickelodeon, MTV, Toon City, Metropolis Digital, Square USA, MCI, NBC, WB, Fox Animation Studios, Martha Stewart Living Studios, Buena Vista Home Entertainment, MCA Home Entertainment, Lockheed Martin, Manex Group, Associated Press, A.G.  Edwards, NYU Tisch School for Film and Video, Bloomberg, USC, Lawrence Livermore Labs, and Toyota, to name a few.  Given on screen film credit by George Lucas for Star Wars, Episode I.  As a net result of my professional services group we obtained a global Disney standardization deployment, making it the largest individual sales in Hammer's history $45M.  Started theFibre Channel SAN division which became the most profitable and highest revenue generating Division of Hammer Storage Solutions.  Instrumental in the acquisition of Hammer by Bell Micro.          Director of Technology, Creative Media Arts Division    January 1996   to   January 1997     Company Name   －   City  ,   State      Hired to implement and design a new storage and backup division for Andataco targeted at the entertainment industry as a new vertical marketplace.  Successfully designed and established Andataco as a solid storage solution provider in the motion picture, video, animation, non-linear editing, graphics and audio industries.  Responsible for designing a training and education program for an elite group of sales people, in order to gain immediate market penetration and high visibility in the Motion picture, Special effects, Animation, and Post Production industries.  Utilizing extensive experience and knowledge of the Motion Picture, Post Production, and Video industries, successfully trained and maintained a highly skilled engineering  staff that developed high speed, high availability RAID subsystems solutions into the entertainment vertical target market.  Responsible for the re-design of Andataco's ESP storage product to ensure its success within the Motion picture/Entertainment Industry.  Handled all) MRD's and all other associated tasks necessary for the successful penetration within the entertainment vertical marketplace.          CEO Creative Director    January 1994   to   January 1996     Company Name   －   City  ,   State      Directed and managed entire crew and staff for Post Production of low-medium budget motion pictures, high end animated commercials and music videos.  As VP of Post Production my responsibilities included:  Full creative responsibilities from start to finish of all client, ad agency and motion picture related projects.  Designed and maintained state of the art, all digital post production facility.  Grew the company from $19 million annual revenue to $98 million a year in revenue in just 2.5 years.  Received 1 Emmy award and 2 Clio awards for documentary and commercial spots.          Vice President    January 1991   to   January 1994     Company Name   －   City  ,   State      Lambert specialized in producing independent films, distributing niche market documentaries, and hard to find topic related short form Feature Films.  We established worldwide distribution of both Lambert produced films and major motion picture company libraries to niche markets.  Established, maintained and managed the business relationship between Lambert Industries, Universal Studios, Warner Brothers, and 20th Century Fox.  As a direct result of my efforts, Lambert Industries went from a $12.5 Million in revenue per year to $46 Million.  Lambert's success ultimately resulted in Lambert being acquired at a substantial profit.  Personally responsible for all project development, budgeting, and contracts, domestic distribution, foreign distribution, broadcast rights and sales, foreign distribution, cable rights and sales.  Ancillary rights and contracts.  Packaging of new project development, script approval, agency contracting, completion bonds and project funding.  Designed, implemented, hired, equipped, and maintained, broadcast edit facility.  Built a pure digital, multimedia and pre-press in-house graphics department.  Duties included creating 60 plus pages full color catalogs four times a year.          President/CEO    January 1987   to   January 1991     Company Name   －   City  ,   State      Created a marketplace within the travel industry by producing national commercials, marketing tapes, and finally end user videos of tourist on tour, cruise ships, and exotic specialized vacations.  The response and explosive growth of Travel Video Media led to the development of the worlds first all digital post product facility and the 2rd largest post production facility worldwide.  Additionally, TVM Creating over 100,000 unique video productions per week, making it the largest content creation facility in the world.  Took the company from start up with 3 people to 250 employees and $175M in revenue per year in 3 years.  Responsible for the studio engineering architecture, design and system integration including the first Sony D-1 Digital technology along with Abekas, Quantel, and Ultimatte Technology.  Created the first all digital post production environment that ultimately resulted in 3 Emmy Awards for technological achievement.  As a direct result of the national exposure, we procured and maintained many high profile accounts for post production including but not limited to: MTV, HBO, Disney, Universal, Paramount and Twentieth Century Fox.  Additionally Produced, provided and contracted cable and broadcast rights to travel related programming.  Negotiated and sold the company to Disney Studios, Orlando Florida.  I retired, or so I thought.          Producer/Director    January 1985   to   January 1987     Company Name   －   City  ,   State      In house producer and director for regional, national, and international broadcast ad campaigns.  Produced and directed over 25 commercials in two years winning 3 Clio awards for national spots.  Worked directly with the clients and commercial production companies to produce cohesive and creative national broadcast ad campaigns.          Executive Associate Producer Producer    January 1982   to   January 1985     Company Name   －   City  ,   State      Worked directly with and for Bob Evans on several major motion pictures in a business development capacity.  Duties included:.  Feature film packaging.  Cast and crew development.  Negotiated major studio distribution agreements foreign and domestic.  Negotiated all contracts for ancillary rights, and financing, budgeting, new project development, talent agency and union negotiations.          First AD, Director    January 1980   to   January 1982     Company Name   －   City  ,   State      Started out as a first assistant director for Greenbriar Productions the non-union production arm of N.  Lee Lacy Associates commercial production company.  At the time N.  Lee Lacy Associates was the largest commercial production in the world, with offices globally.  After 7 months acquired union status, and within 14 months became a staff director.  Won a Clio award for United Airlines national spot while directing for N.  Lee Lacy Associates.  As a director my responsibilities included creative interaction between clients, largest national ad agencies, cast, crews, and post production facilities.          Education      BA   :   Communication       Boston University   －   City  ,   State       Communication          Skills     advertising, animation, Arts, ad agency, audio, Avid, backup, broadcast, Broadcasting, broadcast systems, budgeting, business development, Cable TV, catalogs, China,  Hardware, consumer electronics, content, Content Creation, content delivery, contracts, Clients, delivery, encoders, decoders, transmitters, Multiplexers, gateways, modulators, satellites, LCD TV, LED TV, OLED TV, system design, product development, DSP, directing, edit, editing, 3D animation, features, Film, feature films, graphics, Intel, IPTV,  director, managing, marketing, MPEG2, MPEG4, MP3, H.264, HEVC, 2K, 4K, Monitors, Motorola, MP3, multimedia, negotiations, enterprise, Networks, non-linear editing, developer, Packaging, pre-press, Press, product management, project management, producing, producer, programming, project development, QA, RAID, RFP, sales support, technical support, system integration, SAN,  script, Sound, strategy, strategic, streaming media, system architecture, System Architect, system engineering, system integration, Telecom, Phones, TV, Mobile, mobile TV, Television, 3 screen delivery, OTT, Video, Video systems, video system design, video system management, broadcast systems, broadcast system management, NMS, EMS, CSP       Additional Information       7 Time Emmy Award winner, 7 Time Clio Award Winner and Active Father of 5 ...need I say more?     ",DIGITAL-MEDIA
"         ASSISTANT DIRECTOR OF FINANCE       Professional Overview    Skilled accounting professioanl      Skill Highlights          Budgeting and forecasting  Analytical skills  Organizational skills   Self-motivated professional       Team leadership  Hyperion  Oracle  CPA            Professional Experience     05/2013   to   Current     Assistant Director of Finance    Company Name   －   City  ,   State      Assist in oversight of the month end close for the Select Managed hotels and the Genpact team, including validation of the payroll journal and other areas.  Review and assist hotel General Managers with preparation of annual budgets.  Manage the relationship with the owner of 10 of our managed hotels, including reporting, forecasting and month end close related questions.  Responsible for monthly and quarterly reconciliations.  Main point of contact for Select Hotel Hyperion needs from the other Assistant Directors of Finance, the Select RVPs, the HSS team and the General Managers.  Build reports and tools to help the General Managers in their duties.  Created reports to roll up data for review by the Director of Finance and other Assistant Directors of Finance.  Streamlined monthly Health and Welfare journal entries booked for the Full Service hotels our team oversees.  Assisted in the preparation of documents in the sale of 50+ hotels.  Provided feedback and performed testing in Phase I and Phase II of the change in our financial systems.  Participated in training of our General Managers upon the rollout of the new financial systems.         09/2010   to   05/2013     Planning and Analysis Manager    Company Name   －   City  ,   State      Maintained and updated a Daily Revenue report for the Select Managed and Franchised hotels.  Created a weekly and monthly roll up of Smith Travel data for all North America Full Service and Select Service hotels.  Loaded monthly Full Service and Select Service Franchise actuals data during month end to Hyperion.  Reviewed financials during month end for Select Service Managed hotels.  Prepared annual budget for the Full Service and Select Service Franchise hotels.  Assisted in review and preparation of the Select Service Managed hotel budgets.  Converted data for 22 acquired hotels to be formatted and loaded into our systems.  Provided support for Select Operations teams: F&B, Rooms, Revenue Management, Sales.  Created analytical reports for Select Operations for their use.  Prepared monthly/quarterly owner reporting packages.         06/2008   to   09/2010     Senior Analyst    Company Name   －   City  ,   State      Assisted in preparation of the Corporate Management Review package.  Prepared monthly Balance Sheet and P&L analysis on the Lodging Segment for the Consolidations team.  Assisted in training sessions, data gathering, data input and budget review with the corporate department heads of the Business Unit during the annual budget process.  Reviewed Management Agreements for new hotels to identify possible financial impacts that would need to be accounted for.  Worked closely with the Corporate Accounting team to manage the close and review of monthly financials.  Worked with RVPs on finalizing pre-opening budgets and spend on Full Service hotels.         01/2006   to   07/2008     Senior Consolidations Accountant    Company Name   －   City  ,   State      Consolidations contact person for regional offices that head operations in EAME, ASPAC and Latin America.  Responsible for the coordination and clean up of the international entities' consolidations processes.  Coordinate the project of setting up over twenty international entities' ledgers to automatically feed into the Hyperion.  Prepare various stand-alone financial statements and related footnotes for individual hotels and companies.  Assist in the preparation and review of the quarterly and year-end financial statements.         05/2003   to   01/2006     General Ledger Accountant    Company Name   －   City  ,   State      Responsible for monthly billings to all Domestic hotels for various expenses paid by the parent company.  Reconcile outstanding unbilled balances and coordinate with appropriate individuals for the preparation of hotel allocations of the expenses paid on their behalf.  Complete monthly reconciliations and wires for various benefits accounts for all North America hotels as well as the Corporate Office.  Responsible for allocating costs and expenses to all departments and affiliates that benefit from the shared office functions of the Human Resources, Financial Systems Support, Dining Room and Computer Information Systems departments.  Accumulate the data and set up the cost allocation drivers of department headcount and department square footage to allocate the shared office functions' costs and expenses.          Education     Jun. 2002     Bachelor of Science  :   Accounting    DePaul University   －   City  ,   State              Skills    Balance Sheet analysis, Budgeting, Forecasting, Hyperion, Excel, PowerPoint, Word, Oracle   ",FINANCE
"         EXPERIENCED INFORMATION TECHNOLOGY MANAGER           Experience      Experienced Information Technology Manager      Highly accomplished professional with over 10 years of experience in a variety of management areas.  Astute in identifying operational business needs, turning needs into requirements, and producing supporting business and reporting systems.  Skilled in all phases of project management, managing resources and personnel, and leadership.  Demonstrated ability to implement effective systems and manage high output work teams.  Key Proficiencies Personnel Management Leadership Management of on-shore/off-shore resources Financial budgets/planning Project Management Business Intelligence Communications Business Analysis Report Development/ Analysis User Relations/User Training Development Superior Microsoft Office Product Knowledge Redesign of entire BI Program including streamlining of platform, redesign of warehouse, and revamp of reporting tools, resulting in consistent data across entire organization, quality, trusted data for business decision making, and license cost savings of $30,000 per year over 5 year period.  Redeployment of architecture of Business Objects to SAP BO with SAP BW providing backend closed system between tools to improve report design and runtime efficiency of reports.  Implementation of revamped external website using SharePoint as the redesign toolset; project brought our technology current to SharePoint 2010 architecture providing vendor support and established new company branding.  Redesign of SharePoint end user experience to gain user acceptance and build stronger partnership with business units.          Applications Team Leader   05/2012   to   Current     Company Name   City  ,   State       Manager of Business Intelligence, DBA, SharePoint, and Web departments; including strategic planning, overall systems architecture, and personnel.  Work with a variety of vertical and horizontal reporting structures to communicate progress and status.  Cultivate relationships with all levels within the organization to build strong partnerships.  Review reporting, database, SharePoint, and web practices to ensure proper techniques utilized, handle all project management, and oversee departmental staff development, compensation, and hiring practices.  Management of personnel includes both onshore and offshore consultants as well as company employees.  Accomplishments Implementation of revamped external website using SharePoint as the redesign toolset; managed on-time and within budget.  Project brought our technology current and provided a more streamlined user experience.  Redevelopment of standards for SharePoint governance; managed on-time.  Implementing governance allowed us to save over 100GB of server space and positioned our site for new branding.  Redesign of entire BI structure including platform, databases and reporting; currently on-going; managing and providing technical assistance.  Project brings disparate data sources together, combines tools into one system and saves licensing costs of $30,000 per year over 5 years.          Business Intelligence Manager   12/2005   to   05/2012     Company Name   City  ,   State       Manager of reporting department; including strategic planning, and overall systems architecture.  Worked with all levels of the organization to communicate project status, and created and maintained relationships with executives to adhere to company goals.  Performed data analysis, management of reporting software systems and data warehouse environment, reviewed reporting practices to ensure proper techniques utilized, handled all project management, and oversaw departmental budget and staff development, compensation, and hiring practices.  Accomplishments Upgrade of the Business Objects architecture from unsupported version to latest copy.  Done on-time and within budget.  Managed project as well as did technical work.  Upgrade of databases from MS SQL to Oracle to support parent company design standards.  Done on-time and within budget.  Managed project.  Redeployment of architecture of Business Objects to SAP BO with BW.  Managed project as well as did technical work.  Participated in Phase 1 of 3.          Information Systems Software Administrator   11/1997   to   10/2005     Company Name   City  ,   State       Managed and maintained all software packages for the entire organization including ERP, CRM, SQL databases, and reporting software.  Lead efforts to analyze company needs and determine where software in use could best be configured to align with company needs.  Worked with all levels of the company to maintain and administer both software and reporting needs.  Managed Help Desk personnel.  Accomplishments.  Implementation of new ERP system throughout organization including database, software and reporting.  Managed project within scope, budget and timeline.  Implementation of CRM system.  Managed on time and within budget.          Education      BA  :   Management   2012       Western Governor's University    Management          General Studies   2007       University of Phoenix    General Studies business management focus        Diploma  :   General Studies   1993       Denmark High School    General Studies        Professional Affiliations    Girl Scouts of America - Troop Leader/Volunteer (2011 - Present)
*Women in Technology Wisconsin, Inc. - Brand Ambassador (May 2015 - Present)
*Allouez Traffic and Safety Committee (2009 - 2012)
*Leadership Green Bay (2007)      Skills    branding, budgets, budget, Business Analysis, BI, Business Intelligence, business management, Business Objects, CRM, data analysis, data warehouse, DBA, databases, database, decision making, ERP, Financial, focus, Help Desk, hiring, Leadership, managing, Microsoft Office, SharePoint, Oracle, personnel, Personnel Management, producing, progress, Project Management, quality, reporting, SAP BW, SAP, MS SQL, SQL, staff development, strategic planning, systems architecture, technical assistance, User Training, Upgrade, website   ",INFORMATION-TECHNOLOGY
"         CLIENT SERVICE SPECIALIST       Professional Summary     Results oriented business professional with a successful track record in the areas of: Strategic planning; implementation and operation of programs within set time frames; volunteer management,     Proven ability to see the “big picture” and quickly isolate areas for improvement. Strong analytical and problem solving ability combined with a solid understanding of team work. Ability to communicate well with individuals at all levels of the organization.       Core Competencies          Personable professional with quick learning skills  Ability to effectively work independently and with a team  Excellent Communication Skills- Written & Oral   Highly organized and dedicated person with positive attitude.  Highly motivated self-starter who takes initiative with minimal supervision       Flexible team player with the ability to effectively prioritize and juggle multiple concurrent projects while still making deadlines  Strong logical & analytical thinker with demonstrated talent for problem solving  Thrive on challenging tasks in office environment.  Confident, hard-working individual who is quick to assimilate new concepts and meet challenges            Professional Experience      Client Service Specialist     Sep 2012   to   Current      Company Name   －   City  ,   State     Responsible for the analysis, troubleshooting and resolution of second-level service desk incidents Plan and manage program implementation for new clients; facilitate on-line registration for members and ensure all eligible members have access to website.  Manage administrative/database functions for health screenings, resolve screening issues and maintain accessibility of member accounts.  Work with implementation & account managers to plan on-boarding of new clients, also ensure all account requirements are met before client go-live.  Research strategies to enhance client relationships Facilitate and ensure loading of all eligible members into database, within 24 hours.  Streamline all processes to ensure scalability and position company for doubled growth; maintain competitive market operations while accommodating client customizations.         Public Relations & Event Planning Intern     Sep 2011   to   Jun 2012      Company Name   －   City  ,   State     Led various project management life cycles inclusive of planning phases, event planning and management, and outreach program implementation; supported project execution via management and maintenance of foundation database.  Facilitated recruitment processes and supervised performances for qualified volunteers supporting signature events and fundraising efforts; adapted to intensive scheduling requirements and maintained efficiencies in performance and program execution.  Designed outreach materials and coordinated distribution to general public; provided details and information regarding participation in organizational programs and initiatives.  Solicited donations from sponsors by means of products and services.         Marketing Assistant     May 2011   to   Aug 2011      Company Name   －   City  ,   State     Oversaw Customer Rewards Program development, execution, and long-term management, which enabled motivational incentives to high-performing clients, resulting in increased company loyalty; key facilitator for design and implementation of marketing concepts and materials.  Managed and maintained client database systems, and oversaw communications and reporting functions for proactive alignment of companywide goals.  Improved personal production with concurrent task management and added value to marketing strategies with consultation and new concepts.  Gained subject matter expertise regarding Prinaj product line to facilitate proactive management of client issues and expedited resolution of key service issues.         Public Relations Associate     May 2009   to   Jul 2010      Company Name   －   City  ,   State     Orchestrated design, implementation, and ongoing management of multiple customer relations training programs in individually tailored compliance with client specifications; pro-actively reviewed and restructured programs to align with evolving needs and resolve unforeseen issues.  Monitored pending hits and clips and assisted compilation of quarterly media reports in support of senior staff decision making.  Responded to and managed media inquiries and requests; secured expert resources and co-developed press materials and reactive media responses.  Cultivated and grew beneficial relationships with media entities and third party organizations to streamline liaising and communicative efforts with all clientele.  Honored recipient of the Timex Communications Excellence Award.         Education      Master of Science  ,   Integrated Marketing Communications   2012     Roosevelt University   －   City  ,   State  ,   USA          Bachelor of Arts  ,   Mass Communications   2009     Babcock University   －   City  ,   State  ,   Nigeria          Computer Skills      Fundraising Software: Donorperfect   Desktop Publishing Software: Adobe Photoshop  Word Processing Software: Microsoft Office Suite         Accomplishments      Honored recipient of the Timex Communications Excellence Award (2010)     ",PUBLIC-RELATIONS
"         BUSINESS OFFICE MANAGER       Professional Summary    To obtain a full time position in Healthcare Environment where my 16 years of experience in the area of healthcare field, Customer Relations, Claims, Coding, Billing, Human Resources and Employee Management will be an asset.      Licenses    Bachelor's of Science in Health Administration ,  Certified Medical Billing Specialist   Health Information Management Certificate   Certificate in Electronic Medical Records   Medical Office Admin Certificate        Skill Highlights          Microsoft Word and Excell,   Medisoft Billing Software, CAD, ARCommand -Billing Software   Medicare/Medical and all other Insurance/Private Billing.   Advanced knowledge in HMO and Managed Care,   Computer literate, quick and easy learning skills,   Able to work under pressure.  Excellent Organization Skills,   Team Leader.
  High Typing Skills minimum of 70 + wpm..   Excellent Communication, Spelling, and Writing Skills  High skills in business management and knowledge of supervising employees.       Maintains strict confidentiality  Knowledge of HMOs, Medicare and Medi-Cal  Extensive anatomy/physiology knowledge  Medical Manager Software  Managed care contract knowledge  Electronic Medical Record (EMR) software  ICD-9 coding  Neurology billing expertise  Certified coding instructor  CPT and HCPCS coding  Internal medicine billing  HIPAA compliance  Medical billing software  Strong planning skills  Strong work ethic  Team player with positive attitude  Deadline-driven  Good written communication  Exercises good judgment            Professional Experience     January 2009   to   Current     Company Name   City  ,   State     Business Office Manager        Employee Management   New hire training   Hiring/ Termination   Verbal and Written Notices   Writing and implementing department Policies   Management of Employee task assignments/follow-ups   Customer Service for Patient Accounts   Management Medicare and Medi-Cal, Insurance Appeals and Grevences   Hearings with the State and Federal Judge   CMS Updates and guidelines/trainings   Setting individual employee Goas/Achieving   Overseeing Patient Accounts to control Accounts Receivables  Managing and overseeing Medical Records/Archived records to keep compliance  CPT, HCPCS Coding   Keeping employees updated on HIPPA Compliance  Providing ongoing training and continuing education to my department employees   Overseeing Accounts Receivables  Working with Law Offices on Subpoena Requests  Maintaining department accuracy and cash flow of the company         January 2008   to   January 2010     Company Name   City  ,   State     Healthcare Administrator        Working closely with the President and the Vice President City and County Licenses, Applications, Updates of Ambulance Vehicles adding/removing.  EMT background check, DMV pull notice requests Making sure Employee files are updated with licesnses and necessary documents at all times Managing the Business Office, Medical Records Accounts Billable/Receivables Medicare/Insurance EOB's Contracts and Proposals Writing Company policies Updating the staff on HIPAA compliance Checking EMT paperwork to make sure they comply with the law Follow up with Dispatcher on calls Checking Dr's Orders for ambulance transportation of Dialysis Patients to make sure they qualify for the service.         January 2000   to   January 2008     Company Name   City  ,   State     Business Office Supervisor        Supervise the staff of Billing Department Bookkeeping Making sure everything is done by deadlines Follow up with staff to check completeness of their tasks Medicare, Medi-Cal, All Major Insurance Billing Making Contracts with all Major Insurance Companies EOB, Data Entry, Accounts Billable-Receiveable Medicare, Medicaid, Insurance Re-Bills/F/u Handled all the billing for 5yrs of two companies by myself Coding CPT and ICD-9 HCPCS Attending Medicare/Medi-Cal workshops and Updating of the Billing System.  Writing Letters for Doctor's regarding patient's Medical Necessity to use Transportation/Ambulance Services Filling out Justification Forms w/medical necessity for Doctor's to sign for our dialysis patients and other non emergency calls.  Making Justifications Forms for Medical Necessity on Excell Excellent knowledge in Word, Excell, ARCommand, TIS, Medisoft and other Billing softwares Overall Supervision of Ambulance Billig Department.          Education and Training     6/13/2009     University of Phoenix   City  ,   State       Bachelor of Scianence  :   Health Administration    Health Administration       2005     LA Valley College   City  ,   State       AA Degree  :   Program Chemestry    Program Chemestry       1999     Concord College            Certificate-Diploma          Colorado
*Medical Claims and Billing Specialist                  Ulysses S. Grant High School   City  ,   State       High School Diploma             1993     ANC Computer School     State  ,   Armenia     Certificate Computer High Educational Establishment 
*Microsoft Word, Excell, MS DOS              Professional Affiliations    2006-2007 Honored Member of Cambridge of Who's Who      Languages    Armenian, Russian, English, Spanish.      Skills    Accounts Receivables, Ambulance, Billing, Billing System, Bookkeeping, business management, CAD, CMS, Excellent Communication, Contracts, CPT, Customer Service, Data Entry, Dialysis, English, Filling, Forms, Hiring, ICD-9, Insurance, law, Letters, Employee Management, Managing, Medical Coding, Medisoft, Excell, Office, Word, Microsoft Word, MS DOS, Organization Skills, Policies, Coding, Proposals, Speaking, quick, Reading, Russian, Spanish, supervising, Supervision, Team player, Transportation, Typing Skills, workshops, Written      Additional Information      AWARDS/RECOGNITIONS AND CERTIFICATES 1999    Science Fair- Honorable Mention 2000    Bronze Medal Recipient 2000    Community Centers, Inc. - On Job Training/Administrative Assistant           2001    Community Centers, Inc. - WIA Participation 2001   Certificate of Continuing Education in Management Skills 2004    Dean's List-LAVC  2005     Certificate of Completion Medical Services eTar Training by DHS   2006-2007     National Dean's List     ",HEALTHCARE
"         LEGAL ASSISTANT       Summary     Dedicated and focused  Administrative Assistant  who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.        Highlights          Fluent in Spanish   Microsoft Office proficiency    Excel spreadsheets  Meticulous attention to detail      Results-oriented  Self-directed  Time management  Strong problem solver            Accomplishments      processes.  Served as sole assistant to 4 attorneys in all phases of litigation.  Awarded ""The Best Performer of the Month"" for the month of April 2015.  Awarded ""Perfect Attendance"" for the year of 2016.        Experience      Legal Assistant    Company Name   －   City  ,   State      Schedule meetings, mediations, hearing dates and depositions.  Review reports by witnesses and police.  Assist attorneys in preparing for trials and court proceedings.  Draft deposition and trial subpoenas.  Draft/file pleadings and motions.          Legal Assistant    Company Name   －   City  ,   State      Compose and revise legal documents for attorneys.  Upload executed documents to LPS.  Coordinate hearings with opposing counsel.  Set and confirm hearings with judicial assistants.  Prepare/file notices, motions and correspondence.  Track and maintain busy attorney schedules.         07/2014   to   11/2016     Paralegal    Company Name   －   City  ,   State      Manage all administrative tasks for three senior partners.  Compose and revise legal documents for attorneys.  Ensure legal documents are processed and handled in a timely and efficient manner in order to comply with
appropriate regulations and deadlines.  Perform whatever is necessary to get the job done to provide the firm's clients with excellent service and
performance.          Education          DIPLOMA      American Senior High School   －   City  ,   State             2008
2015     ASSOCIATE OF ARTS  :   LEGAL STUDIES    Keiser University   －   City  ,   State      LEGAL STUDIES        Skills    administrative, Attention to detail, attorney, clients, legal documents, meetings, MS Office, police, research, Fluent in Spanish   ",AUTOMOBILE
"         VOLUNTEER ACCOUNTANT       Summary    CPA candidate with 15+ years of strong financial accounting and audit experience and knowledge of Internal Control, Enterprise Risk Management and GL, PL, BS reconciliations, work papers, cost, cash control, AP and AR on different accounting software's. Participated in the coordination of financial planning and budget management functions Monitored and analyzed monthly operating results against budget Managed preparation of the official annual report of actual revenues, transfers, and expenses, financial outlooks and forecasts. Collaborated with department managers and corporate staff to develop business plans Created a guide of financial control and planning procedures Exceptional communication and interpersonal skills; adept in forming strong working relationships with diverse internal and external business partners Accounts receivable/payable, payroll, corporate expenses analysis, and taxes Proficiency in bookkeeping, reporting, journal entries, and account reconciliation Entrusted to process high responsibility tasks and to work independently Demonstrated professionalism when communicating with department managers, clients, and suppliers Interacted with a wide variety of personalities while developing business plans and preparing reports Supervised role mapping, workflows, and delegated tasks; oversaw work of coworkers which enhanced leadership, teamwork and team coordination abilities Strong quantitative technical and accounting skills Independently driven to accomplish immediate assigned goals and long term company objectives.       Highlights          Analytical reasoning  Financial statement analysis  Strength in regulatory reporting  Compliance testing knowledge  Understands foreign tax reporting  Budget forecasting expertise  Account reconciliation expert  PeopleSoft knowledge  Great Plains familiarity  Complex problem solving      Excellent managerial techniques  Strong organizational skills  SEC and call reporting proficiency  General ledger accounting  Expert in customer relations  Superior research skills  Flexible team player  Advanced computer proficiency (PC and Mac)  Effective time management           Accomplishments     Formally recognized for excellence achieved in financial analysis, budgeting and forecasting.       Experience     11/2012   to   09/2013     Volunteer Accountant    Company Name   －   City  ,   State      Federal compliance, review, and preparation of corporation, insurance, partnership and private foundation tax returns.  Coordinate with fixed asset accountant the necessary information for correct tax depreciation calculations, review tax depreciation calculations and schedules for accuracy.  Analyze accrual accounts for deductibility pertaining to the provision and tax return.  Assist in the completion of the tax footnotes for the annual statements.  Identify reportable transaction disclosures for consolidated tax return and prepare tax filings for new entities, dissolutions and liquidations and assist with audit requests, research and implementation of tax consequences.  Participate in the implementation of new provision, fixed assets, and ERP systems.         05/2009   to   10/2012     Accountant    Company Name   －   City  ,   State      Responsible for various general accounting duties including accounts payable, banking, check requests and special projects as needed.  Processed accounts payable; including purchase order entry, invoice approval and entry, follow up with vendors, aging reporting, processed daily checks and various credits.  Assisted with month-end close and financial reporting.  Performed monthly reconciliation of all bank accounts, including reconciliation of deposits with accounts receivable.  Maintaining accounting records and preparing accounts and management information for small businesses (accountancy); advising clients on business transactions, such as mergers and acquisitions (corporate finance); Advising clients on areas of business improvement, or dealing with insolvency; detecting and preventing fraud (forensic accounting); managing junior colleagues.         11/1997   to   05/2005     Accountant  / Manager    Company Name   －   City  ,   State      Performed periodic budgeting/modeling to project monthly cash requirements and prepared financial and regulatory reports required by laws and regulations for the addition and opening of offices in Ajman and Sharjah.  Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget.  Executed accounts receivable reporting enhancements and reconciliation procedures in order to integrate QuickBooks accounting software and vision software.  Managed accounting operations, accounting close, account reporting and reconciliations and received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.  Developed online invoicing procedures with several customers in order to streamline the accounts receivable process, which reduced invoice turn-around by a minimum of 30 days.  Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.          Education     8 2013     Masters of Business Administration  :   Accounting    Keller Graduate School of Management   －   City  ,   State  ,   US            2014     Masters of Science  :   Accounting & Financial Management    Keller Graduate School of Management   －   City  ,   State  ,   US                             Certificate in Essentials of Bookkeeping and  Computerized Accounting      New York City College Of Technology          New York AND Holding NYS driving license of "" E ""  type.        Skills     Proficient in Microsoft Office Suite, Access, QuickBooks, Turbo Tax, Vision Accounting Software, Peach Tree,  Dac-Easy, Sage, PeopleSoft and advance Microsoft excel     ",ACCOUNTANT
"         OWNER, PERSONAL CHEF             Areas of Expertise          CAREER FOCUS: ENVIRONMENTAL SCIENTIST  Accomplished sales and marketing professional with Bachelor of Science Degree in Biology and Master of Business Administration Degree.  Professional background in Environmental Science and Research and Development industry.  Eight years' experience growing and building successful home-based Personal Chef Business.  Expert qualifications in identifying and capturing market opportunities to accelerate expansion, increase revenues and build client base.   Areas of expertise include:  Marketing & Business Development  Client Relationship Management  Budgeting and General Accounting  Creative sales strategies  Resolving client concerns  Pricing and sales analysis  Strong follow-up  Post-sale customer support  Proactive marketing concepts              Professional Experience      Owner, Personal Chef    January 2006   to   January 2014     Company Name   －   City  ,   State      Established successful marketing and sales strategies including implementation of Gourmet-to-Go sales counter at local supermarket Acquired 20 new clients within first year of business and continued growth throughout remainder of ownership Managed entire selling cycle, acquisition of new clients, needs assessment, bid proposal and pricing, to negotiations, sales closing and follow up.  Planned, coordinated and executed events for up to 125 people Accomplishments Winner of local Blue Water Area Chamber of Commerce ""Freshwater Flavors Award"" during first year of business Business by Referral Team Facilitator for Blue Water Chamber of Commerce.          Environmental Scientist    January 2001   to   January 2006     Company Name   －   City  ,   State      Performance of Phase I and Phase II Environmental Site Assessments, National Environmental Policy Act Reviews and Real Estate Transaction Screens throughout Midwest Interpretation of analytical results, development of corrective actions and presentation of findings in formal reports Performance of Hazardous Material Surveys including comprehensive asbestos, lead based paint and mold investigations and evaluations for industrial, residential, and commercial facilities throughout Michigan Performed industrial hygiene sampling and indoor air quality investigations Conducted on-site field quality controls including soil and groundwater monitoring Responsible for maintenance of several client accounts including daily and weekly project management Because of unique detail orientation, chosen to act as liaison with Verizon and Sprint regarding environmental statues, regulations, training and applications.          Education      Master of Business Administration   :     May 2003    University of Michigan   －   City  ,   State              Gained knowledge of marketing and sales principles through courses in Marketing Management, Principles of Finance and Strategic Management courses
*Strengthened communication and persuasive skills through active participation in Communication in Organization and Human Resource Management courses        GPA:   GPA: 6.8/8.0    GPA: 6.8/8.0        Bachelor of Science   :   Biology  ,   May 1999    Wayne State University   －   City  ,   State      Biology Gained knowledge of healthcare topics through courses in Physiology, Chemistry, Microbiology, Genetics and Neurobiology          Accomplishments      Certified Hazardous Materials Manager (2004- 2010) Accredited Asbestos Building Inspector - Michigan (2003- 2006) OSHA 29 CFR 191.120 40-hour Hazardous Waste Training and subsequent 8-hour refresher courses (2002-2006) Accomplishments Introduced new company-wide National Environmental Policy Act report template Chosen to represent company as marketing liaison with Commercial Real Estate Women (CREW) including Annual Golf Outing Co-Chairperson (2005) Product Development Technician Intertape Polymer Group, Marysville, Michigan					1999-2001 Performed ASTM testing methods and utilized ISO standards for all product development phases including standard and end-use performance testing of products Performed quality control functions including testing and development of work instructions for laboratory use Worked with Environmental Health and Safety Coordinator to address safety issues presented by laboratory employees.  Accomplishments Updated and revised Chemical Hygiene Plan for Research and Development department Optometric Technician Shores & Associates, Port Huron, Michigan						1997-1999 Managed daily operations of small optometric physician's office.  Carried out scheduling, filing, supply ordering, inventory control and customer service.  Obtained patient vital signs and performed initial diagnostic testing prior to Optometrist exam.  Telemetry Technician Mercy Hospital, Marysville, Michigan						1993-1995 Performed Cardiac Telemetry monitoring Assisted nurses with obtainment of vital signs and basic patient care.        Interests    Port Huron Area School District Visionary Team Member (2014) Volunteer Coach YMCA BlueWater Half Marathon (2013) Thomas Edison Elementary PTA Co-President (2013-2014) Thomas Edison Elementary PTA Board Member (2011-2013) Sparrow Hospital Emergency Room Volunteer (1993)       Additional Information      COMMUNITY SERVICE Port Huron Area School District Visionary Team Member (2014) Volunteer Coach YMCA BlueWater Half Marathon (2013) Thomas Edison Elementary PTA Co-President (2013-2014) Thomas Edison Elementary PTA Board Member (2011-2013) Sparrow Hospital Emergency Room Volunteer (1993)         Skills    General Accounting, Biology, Budgeting, Business Administration, Business Development, Chemistry, closing, Client, clients, customer support, ENVIRONMENTAL SCIENTIST, Environmental Science, Finance, FOCUS, Genetics, Human Resource Management, Interpretation, marketing, market, Marketing Management, marketing and sales, needs assessment, negotiations, paint, persuasive, Physiology, Pricing, project management, proposal, quality, Real Estate, Relationship Management, Research, selling, sales, sales analysis, Strategic Management, Surveys, unique   ",CHEF
"         LIGHT INDUSTRIAL MAINTENANCE / RESIDENTIAL           Professional Summary     Skilled Laborer who thrives independently or as a team member. Proactive in creating a safe and productive environment.   Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.       Core Qualifications          Results-oriented  Excel in customer service/sales  Territory Sales Experience  Client Relations  Creative Problem Solving       Project Management  Proficiency in Microsoft software  Computer proficient  Quick learner  Contract negotiation/review/drafting            Experience      Light Industrial maintenance / residential     May 2014   to   Current     Company Name   －   City  ,   State     Tested machinery, equipment and parts to identify any defects.  Disassembled broken and defective equipment to facilitate repair.  Reassembled equipment after completed repairs.  Assembled and maintained physical structures using hand and power tools.  Operated tools such as hoists and saws.  Routinely inspected machinery and equipment to diagnose malfunctions.  Used hand tools to replace defective equipment parts.  Performed pipe fabrication, installation and fitting according to proper specifications.  Inspected pipes and piping systems to assess their quality and condition.  Hoisted loads using slings, chains, shackles, hooks, cables and other rigging equipment.  Installed and replaced water heaters, drain pipes and water supply lines.  Cut and beveled piping using cutting torches, saws and threading machines.  Performed emergency on-call work hours during the evening, weekends and some holidays.  Installed and inspected new and existing plumbing lines up to 6 inches in diameter.           Operator     March 2014   to   May 2015     Company Name   －   City  ,   State      Simonton windows - vinyl window manufacturing.  Job description - raw material handling / cutting raw material / automated two point welding / bending vinyl shapes (trapezoid, octagon, hexagon, eyebrow, half-round) / assembly / automated two point corner cleaner.          Extrusion operator    January 2013   to   January 2014     Company Name   －   City  ,   State     Machine operation and maintenance  Weight and quality checks  Fork truck certified  Raw material handling  Finished product handling         CSR/Delivery/Warehouse    May 2012   to   August 2013     Company Name   －   City  ,   State      Job description - Dry Van delivery (IN, Ill) / loading & un-loading / customer service and sales / warehouse stocking.          Silicone coater press operation    June 2010   to   January 2011     Company Name   －   City  ,   State      Job description- Operation of silicon coater press.  Microsoft Excel - responsible for weight and dye checks - minor machine press maintenance - Fork truck.  Adjusted machine feed and speed if machine malfunctioned.  Changed equipment over to new product.  Started machine operations by inserting control instructions into control units.  Inspected finished products for quality and adherence to customer specifications.  Monitored and adjusted production processes or equipment for quality and productivity.  Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance  Worked with managers to implement the company's policies and goals.  Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems.  Set up and operated production equipment in accordance with current good manufacturing practices and standard operating procedures.  Started up and shut down processing equipment.  Troubleshooted problems with equipment, devices or products.          Account manager/Csr sales    November 2009   to   May 2010     Company Name   －   City  ,   State      Software experience - Dashboard, EASE, System X, Express Pay,.  OMS, Atlas, Easy Scripter, Exchange Plus, Explorer.  Sales / residential account manager (southwest area)  Retention          Customer service / Sales representative    January 2006   to   November 2008     Company Name   －   City  ,   State      Account manager for $100,000.00 customer base.  Excelled in customer service and retention.  Production room and shipping, experience in Excel and Corel software          Director of Events    January 2006   to   January 2008     Company Name   －   City  ,   State      and Sales / Outside Sales / Community Relations Working with C.V.B.  and Sports Marketing agencies in all locations in accordance with events.  Selling of event sponsorships, including cold calling, and appointment.  Organization of all event activities, including sponsorship sales, merchandising, promotions, staffing, facility, setup and teardown, bracketing and working events.  Scheduling, and determining dates for events.  Planned and executed             Leasing Agent/Real Estate    January 2006   to   January 2008     Company Name   －   City  ,   State      Real Estate.  Leasing agent /  scheduling appointments for potential renters.  Determining move in / move out dates, collecting rent.  Customer service, general maintenance and upkeep.          Vinyl Window Manufacturing    January 2002   to   January 2006     Company Name   －   City  ,   State      Single hung assembly line / double hung assembly line / main frame assembly line.  Air tools, two and four point welders, two and four point edge cleaners.  Great teamwork.  Forklift warehouse experience.          Construction /Team crew lead    January 1999   to   January 2001     Company Name   －   City  ,   State      Roofing experience.  Siding , Framing.  Planned and executed residential roofing and siding jobs .  Built and disassembled scaffolds, bracing and barricades.  Cleaned all construction areas to avoid hazards.  Installed and repaired roofs, flashings and surfaces.  Removed old roofing materials in an efficient manner.  Mentored junior team members, providing guidance on proper techniques and safety.  Continually cleaned work areas and equipment.  Swept and cleaned roofs to prepare them for the application of new roofing materials.  Transported materials, tools and machines to installation sites.  Hoisted tar and roofing materials onto roofs.           Education      High School Diploma   :   General Studies  ,   1996    Terre Haute North   －   City  ,   State  ,   United States            Some College courses   :   Information Technology      Ivy Tech   －   City  ,   State  ,   United States     Intro to Microcomputers  Microsoft          Interests    Building custom PC's, softball, electronics, running, sports, carpentry, computer software.      Skills     assembly, cold calling, community relations, Corel software, customer service, delivery, edge, forklift, frame, framing, information technology, Explorer, Marketing, merchandising, Microcomputers, Microsoft Excel, Excel, Exchange, windows, octagon, Operating System, Outside Sales, press, Real Estate, Selling, Sales, Scheduling, shipping, staffing, System X, teamwork, welding    ",APPAREL
"         ADJUNCT INSTRUCTOR             Skill Highlights        Quality Engineering Process Improvement Acceptance Testing Strategic Planning Organizational Development Requirement Assessment Coaching & Mentoring Business Intelligence SDLC People Management Team Building Data Analysis Oracle SQL/MS Access Progress RDB Power Point Data Warehousing HP Quality Center MS Test Rational software QA and PM templates MS Word/Excel MS Project Visio Clarity Software              Professional Experience      Adjunct Instructor    January 1999   to   November 2014     Company Name   －   City  ,   State      Planning and Strategy 01/2014 - 11/2014 Oversaw and facilitated development, QA and production of monthly metric dashboard packages across AIT that illustrates the organization's collective value and overall contribution for senior level reporting and review.  Successfully led installation of the 1st service request tool for the Planning and Strategy team automating work order processing. Project managed Communication, Quality, Risk and Implementation Management following SDLC, QA and Project Management Life Cycles. (AIT) Leadership Development Rotation Program 2012 to 2013 Leadership Development Program rotation across Annuities organizational and functional departments, focused on hands-on and real scenario exposure to various executive leadership approaches and styles. Delivered Quality and cost effective projects utilizing leadership agility, enhanced ability to read organizations and honed skills in strategy execution.  Project managed design, QA, training and implementation of Resource Capacity Management tool for Annuities Marketing Service group 20 resources. Created, socialized and implemented project charters, project and communication plans and QA artifacts to Business Analyst, Developers and stakeholders.  Designed and developed the process to collect and track $29M in IT-Sourcing Business Case Multi Year Savings. Piloted and socialized data collection process and procedures to obtain five Organizational Units executives sign off without issues. The tool and process enabled timely, accurate and effective decision senior leadership decisions for strategic planning.  Designed and project managed the development, QA strategies and implementation of Portfolio Management Database application leading four offshore and two onshore resources in planning, execution & monitoring, and project implementation following established SDLC, QA and Project Management Lifecycles best practices. This tool captures and reports progress and status of all Annuities Services active projects.  Led acquisition of two Commercial off the Shelf software for AIT, 50% below whole sale by successful negotiation and package order reconfiguration. Vendor Management lead for the enterprise procurement of HP's Requirement Management Tool (RMT) and APPTIO (Financial SAAS application) by developing and implementing Request for Proposals (RFPs), Master Service Agreements (MSA) and Statement of Work (SOW) in collaboration with Prudential Legal and Business and Senior Stakeholders.  Developed and successfully implemented project charter and project plans for software customization and implementation of APPTIO by using approved PM tools including peer reviews and socialization to project stakeholders. Project charter was used to drive technical requirements for collaborative work effort between APPTIO and Prudential Annuities.  Developed traceability matrices and risk based test strategies for reliable analysis with optimized test coverage and prioritized execution. Led QA project deliveries and adherence to all Annuities Quality Assurance standards and procedure. Led test efforts on project initiatives, working closely with project stakeholders to ensure high Quality deliverables to Annuities Technology Business Partners.  Collaborated and negotiated development of QA testing infrastructure for Information Management and Business Intelligence (IMBI) QA cluster through research, development and incorporation of Business Intelligence Testing Methodology and established QA guidelines for Data Warehouse, Data Marts, and ETL (Extract, Transform and Load) projects in line with industry practices. Socialized new IMBI QA methodology to business clients and AIT's analysis and development teams. This process became the foundation of testing procedure for AIT QA department.  Developed and governed QA project milestones, QA test strategies, scope test plans, resource allocations and project planning for AIT's Information Management and Business Intelligence by design process participation, peer and Quality Control reviews. Oversaw development of QA strategies, test plans and test cases to migrate Prudential's Annuity system to newly established Data Warehouse, Mart with Cognos as reporting front-end.  Managed QA validation execution, tracking and governance of Annuities Information Factory data warehouse, the foundation of AIT's Business Intelligence infrastructure in QA Organization by leading two onshore and six offshore, from India and Ireland, in design, creation and execution of test strategies and test plans in alignment with SDLC and Project Life Cycle.  Bridged QA SME single point-of-failure gap by developing succession plans and approach though knowledge transfers, documentations and trainings.  Monitored and reported relevant QA metrics for test performance to senior management for though use of charts and graphs for trend and analysis. Managed prioritization of production defect resolution, validation and on-time production deployments. Defined, developed and standardized production defect resolution infrastructure and processes for the newly formed QA Production Support team.  Coordinated QA test region management including data refresh and test region trouble shooting though project planning and scheduling, working knowledge of test environments, capabilities and user needs. This process improvement resulted to a single point of contact and multiple call reduction.  Engineered and streamlined QA region refresh procedures resulting into a repeatable process implemented in AIT QA department. This process reduced test region set-up to 5 days from its usual 9 days set up. Employed automation, batch processing, collaboration and negotiations with IT partners to drive success.  Directed the validation 15 small projects ($50K or less) within 12 months leveraging onshore and offshore staffs following full QA Testing Lifecycle.  QA project led American Skandia and All State data acquisitions and conversions by creating and implementing QA test strategies and plans to 12 onshore and 10 offshore consultants, communicating project status through QA metrics. Established and matured Annuities Information Technology's automation infrastructure and processes. Developed regression test bed to reduce manual testing effort of repeatable process.  Collaborated in the establishment of the QA Automation infrastructure through proof of concepts, benefits and impact analysis with Pramerica offshore team. Established the 1st automation infrastructure using Rational Software and base line regression test bed for Prudential's Annuities Technology line of business.  Reduced database table seeding QA validation by 75% in QA, UAT and Production environment by developing and implementing excel macro comparison tools to validate data accuracy.  Built a Cyclic Redundancy Check automated script that save 4 person hours on each execution by launching 100 application screens that executed initiation modules.          Software Developer    January 1996   to   January 1998     Company Name   －   City  ,   State            Software Developer/QA Project Lead, PRODIGY    January 1988   to   January 1996     Company Name   －   City  ,   State            Education      MS   :   Computer Science  ,   1992    University of New Haven   －   City  ,   State  ,   US    MS in Computer Science University of New Haven - New Haven, CT 1992        BS   :   Computer Science  ,   1985    Fairleigh Dickinson University   －   City  ,   State  ,   US    BS in Computer Science Fairleigh Dickinson University - Teaneck, NJ 1985 LINKS http://www.linkedin.com/in/josephmueller201        Certifications    AIT      Skills    Qa, Offshore, Annuities, Testing, Team Lead, Database, Qa Validation, Sdlc, Metrics, Project Planning, Qa Test, Qa Testing, Benefits, Excel, Production Environment, Rational, Uat, Leadership Development, Project Management, Best Practices, Business Case, Capacity Management, Collection, Data Collection, Marketing, Portfolio Management, Procurement, Progress, Project Plans, Proposals, Saas, Software As A Service, Sow, Statement Of Work, Strategic Planning, Technical Requirements, Training, Vendor Management, Business Intelligence, Cases, Clients, Coda, Cognos, Data Warehouse, Etl, Extract, Transform, And Load, Front End, Front End Design, Front-end, Governance, Ibm Cognos, Life Cycle, Qa Methodology, Quality Assurance, Quality Assurance Standards, Quality Control, Sme, Subject Matter Expert, Test Lead, Test Plans, Batch Processing, Its, Process Improvement, Scheduling, Instructor, Order Processing, Acceptance Testing, Access, Coaching, Data Analysis, Data Warehousing, Ibm Rational Software, Marketing Analysis, Mentoring, Microsoft Project, Ms Access, Ms Project, Ms Word, Oracle, Org Development, Organizational Development, Rational Software, Rdb, Software Qa, Sql, Team Building, User Acceptance, Visio, Word   ",INFORMATION-TECHNOLOGY
"         DIRECTOR, COMPOUNDING SALES SPECIALIST           Professional Summary    Highly organized and talented sales
professional who effectively multi-tasks and balances customer needs with
company

demands. Efficiently builds loyalty and long-term relationships with customers, while
consistently reaching and
exceeding sales targets. 
Skilled in building relationships, negotiating and closing sales.      Core Qualifications        Microsoft Office, Word, PowerPoint, Excel. 
*CRM Software: Sugar and Sales Logix. 
*Accomplished in relationship building and selling.            Experience      Director, Compounding Sales Specialist    July 1997   to   March 2015     Company Name   －   City  ,   State      Talented sales professional who effectively multi-tasks and balances customer needs with company demands.  Efficiently builds loyalty and long-term relationships with customers, while consistently reaching sales targets.  Exceed sales goals.  Monitor customers preferences to determine focus of sales efforts.  Numerous sales awards for most new accounts signed monthly and most dollars in revenue.  Plan sales events.  Present PowerPoint presentations at events for professionals and the public.  Train new sales representatives on all aspects of compounding.  Respond to all customers inquires in a timely manner.  Maintain friendly and professional customer interactions.          Healthcare Services Supervisor    April 1996   to   June 1997     Company Name   －   City  ,   State      Build and design nursing division.  Recruit and hire all professionals.  Verify all credentials and background checks.  Make cold calls and appointments to local hospitals, nursing homes and doctors' offices to introduce service to build client base.  Answer all clients' and employees' questions and concerns regarding services, availability and pricing.          Branch Manager    June 1994   to   March 1996     Company Name   －   City  ,   State      Manage all activities at the local branch, delegating duties as necessary.  Make cold calls and appointments to local hospitals, nursing homes and doctors' offices to introduce service to build client base Increase client base to increase revenue.  Increase recruitment of professionals.  Verify all credentials and background checks on professionals.  Increase client orders and staff open positions with appropriate skilled professionals.  Resolve problems in a timely manner.          Staffing Coordinator    August 1983   to   June 1994     Company Name   －   City  ,   State      Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.  Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.  Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits.  Develop, administer and evaluate applicant tests.  Verify all credentials, references and background checks on staffing employees.  Identify staff vacancies and recruit, interview and select applicants.          Front End Manager/Cashier    June 1981   to   July 1983     Company Name   －   City  ,   State      Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.  Calculate total payments received during a time period, and reconcile this with total sales.  Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.  Supervise others and provide on-the-job training.  Compute and record totals of transactions.  Issue receipts, refunds, credits, or change due to customers.  Assist customers by providing information and resolving their complaints.  Assist with duties in other areas of the store.          L.P.N. Staff Nurse & PRN Charge Nurse    June 1978   to   May 1981     Company Name   －   City  ,   State      Assist other nursing units as needed, such as, ICU, CCU and ER.  Provide basic patient care or treatments.  Administer prescribed medications or start intravenous fluids, noting times and amounts on patients' charts.  Observe patients, charting and reporting changes in patients' conditions, such as adverse reactions to medication or treatment, and taking any necessary action.  Work as part of a healthcare team to assess patient needs, plan and modify care, and implement interventions.  Supervise other L.P.N.'s, nurses' aides or assistants.  Answer patients' calls and determine how to assist them.          Receptionist    January 1971   to   February 1975     Company Name   －   City  ,   State      Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.  Answer telephones and direct calls to appropriate staff.  Complete insurance or other claim forms.  Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.  Compile and record medical charts, reports, or correspondence, using typewriter.  Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.  Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records.  Receive and route messages or documents, such as laboratory results, to appropriate staff.          Education      High School Diploma   :     May 1971    GRIFFITHVILLE HIGH SCHOOL   －   City  ,   State                Physical Education/Math  ,   May 1977    HARDING COLLEGE   －   City  ,   State      Physical Education/Math        BAPTIST SCHOOL OF NURSING   －   City  ,   State                  Aug 1978    L.P.N                  Skills    administrative functions, basic, benefits, charts, clerical, CRM, client, clients, firing, focus, forms, insurance, inventory, Issue receipts, Excel, money, Microsoft Office, PowerPoint, PowerPoint presentations, Word, nursing, organizational, patient care, Observe patients, policies, pricing, promotion, recruitment, relationship building, reporting, selling, Sales, staffing, telephones, typewriter     ",HEALTHCARE
"         INFORMATION TECHNOLOGY SPECIALIST (WEB), GS-11         Career Overview      Objective    IT Specialist, GS-2210-9 (CUSTSPT)  NOC Merit-2016-0031  Experienced Systems Analyst with diverse industry experience in government, maritime, forestry, research and development. Professional expertise includes systems applications, disaster recovery planning, customer services, including remote, phone and local one on one.       Qualifications          Excellent communicator   Adopts technology to business needs  Stays current with technology  Excellent interpersonal skills      MS SharePoint, MS Access  MS Office, Adobe Suite  OS(s) Windows, Linux, Mac  Skype, WebEx, Adobe Connect, MS Lync            Technical Skills        Skills    Experience    Total Years    Last Used    Level I, II and III customer Support    Regional System Manager    5    September 2014    System installs and upgrades of agency software    System Admin    5    September 2015          Accomplishments     Awarded by the Forest Service, Pacific Northwest Research Station, for developing publishing innovations, multiple website support, and championing SharePoint. Also, awarded for superior performance during 2013.    Awarded by the Forest Service, Pacific Northwest Research Station, for delivering superb computer assistance to the Communication Application Program, and demonstrated outstanding support to the maintenance of the stations' websites, and demonstrating extra effort in updating research related databases, and for researching new media sources such as e-pubs for the station's publications.   Key developer and supporter for a new Regional Examination Center(REC) Merchant Mariner database, which was widely adopted by several REC's across the United States, for the U.S. Coast Guard.       Work Experience      Company Name    City  ,   State    Information Technology Specialist (Web), GS-11   08/2013   to   02/2016       Over two years of planning, coordinating, and identifying business and research functions, resources and services working with the Forest Services' Climate Change Resource Center (CCRC).  Coordinated testing and improvement of Chief of Information Office (CIO) Virtual Machine Primer training guide, for use by the Forest Service IT specialist, to transform web services to a Content Management System, using Drupal with Linux platform.   Established a prototype site for training web team members, in preparations for migration to a new content management system.  Instrumental in researching, planning and collaborating with teams in the Forest Service to increase the knowledge base of Drupal, SharePoint and eBooks for PNWRS, R&D and members CIO/WO levels.  Apply federal, department, and agency web regulations and policies.  Trained program departments to use MS SharePoint to collect files, data, publications, and agency policies into one central hub.  Ensure that all material presented is in compliance with copyright requirements and section 508 of the Rehabilitation Act.          Company Name    City  ,   State    Computer Assistant, GS-5   03/2010   to   08/2013       Managed internet and intranet sites.  Created and modified publication database entries within the Forest Services' Research Information Tracking System (RITS).   Administered SharePoint sites.  Provide group and one-on-one training to staff and new site owners.  Converted print publications to eBook format for eReaders,  including: embedding video and audio media clips.          Company Name    City  ,   State    Computer Department Intern   09/2008   to   06/2009       Designed and proto-typed a web-based, IT assets inventory tracking system, using Linux, Apache, MySQL, PHP, HTML, and CSS.  Assisted all levels of school districts technical staff, with projects and day to day operations.  Planned and deploying technology for teachers and students in the Camas School District, including software migration, computer and server upgrades.  Establish a fleet of Linux OS laptops, that saved the school district over $250,000, by repurposing old laptops marked to be recycled.  Assist with Citrix software, MS Office, Adobe Suite, Linux based Ubuntu and applications.  Installed, maintained and repaired network hardware/software on multiple-campuses.  Setup over 80 media presentations carts with sound systems for classes, working after normal work hours and weekends to minimize downtime for classrooms.          Company Name    City  ,   State    Database Intern   06/2008   to   08/2009       Create a patient tracking system using MS Access relationship database to help market a naturopathic clinic.          Company Name    City  ,   State    Office/Building Manager   01/2005   to   10/2005       32-hour work week  Managed a church office, created correspondence and newsletters  Scheduled and setup satellite seminars and media presentations.  Coordinated building use for Homelink River charter school, to provide a safe and functional classrooms and facilities.  Scheduled and supervised events for church and school.          Company Name    City  ,   State    Geek Squad Tech   10/2004   to   12/2004       Geek Squad Tech   Assist customers with troubleshooting their computer problems, and technical questions.  Upgrade hardware and software, removed viruses-spyware,  sold computers and accessories, setup new computers to BestBuy specifications for quick sales.          Company Name    City  ,   State    Marine Science Technician, E-6   11/1984   to   05/2004       Provided level I, II, and III IT support as a Regional System Manager for other 400 workstations, across multiple Coast Guard campus, at remote field stations, and for facilities on ships.  Provided training a assistance to system operators at units in problem solving, daily operations, including system backups, user profile setups, and user support.   Displayed courtesy and strong interpersonal skills with all customer interactions.  Built and maintained successful relationships with service providers, dealers and consumers.  Assisted customers with technical issues via email, live chat and telephone.  Created and supported multiple MS Access databases to track business needs.          Education and Training      Master of Science  :  Management and Organizational Leadership   08/2015     Warner Pacific University  ,   City  ,   State  ,   USA     Management and Organizational Leadership         Certification  :  ITIL Foundation   2016     New Horizons  ,   City  ,   State  ,   USA            Bachelor of Science  :  Technology   06/2009     Eastern Washington University  ,   City  ,   State  ,   USA     Technology         Site Builder and Theming  :  Drupal, Content Management   08/2012     OpenSourcery  ,   City  ,   State  ,   USA            Additional Skills     Web, Content Management Systems, team collaborator/facilitator, innovator   inspection, audits, presentations, researcher, self-starter,T1, problem solver    ",INFORMATION-TECHNOLOGY
"         CUSTOMER CARE REPRESENTATIVE         Professional Summary          Skills        Account reconciliation Exceptional organization  Billing and collections expert Invoice and payment transactions          Work History      Customer Care Representative  ,     06/2013  
                            to   08/2014     Company Name   –   City  ,
                          State      Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment Addressed and resolved customer product complaints empathetically and professionally Defused volatile customer situations calmly and courteously Gathered and verified all required customer information for tracking purposes Referred unresolved customer grievances to designated departments for further investigation Met or exceeded service and quality standards every review period Maintained detailed administrative and procedural processes to improve accuracy and efficiency while managing a wide variety of customer service and administrative tasks Mastery of customer service management systems and databases Excelled in meeting objectives through use of independent action, prioritization, persistence, and leadership skills Addressed customer service inquiries in a timely and accurate fashion, providing appropriate information while maintaining precise records and a high standard of customer service Managed quality communication, customer support and product representation for each customer Ran reports and supplied data to fulfill customer report requirements Built customer loyalty by resolving complaints, expediting orders, and locating out-of-stock or discontinued items Recommended, selected and helped locate merchandise based on customer needs and desires Communicated all merchandise needs or issues to appropriate departments and supervisors Maintained up-to-date knowledge of company policies regarding service requests, product issues, returns and exchanges, and replacement policies Promptly responded to inquiries from members, staff, and customers via phone, e-mail and fax Maintained detailed administrative and procedural processes to improve accuracy and efficiency while managing wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently Developed effective relationships with other departments, including sales, quality assurance, and service, through clear communication Used humor, a positive attitude, and high standards to encourage and assist customers Participated in extensive classroom and online training seminars Promoted a positive work atmosphere by behaving and communicating in a manner that supported both staff and customers Excelled in meeting objectives through use of independent action, prioritization, persistence, and leadership skills.         Club Manager  ,     06/2011  
                            to   03/2013     Company Name   –   City  ,
                          State      Contributed to the overall success of the franchise through facility tours for potential new members, explaining promotions, and handling customer concerns and issues Recruited, trained, and supervised staff of 12-15 Coordinated daily operations, addressed and resolved customer complaints Overall accountability for sales and cash management through completion of balance sheets and daily deposit reports Performed daily balancing of transactions: cash and credit deposits; balanced ledger accounts to determine customer growth Surpassed revenue goals in four consecutive quarters Verified new memberships, cancellations, and electronic fund transactions Explained membership contracts while signing new members up and working towards upgrading membership agreements Performed weekly inventory responsibilities in order to process supply orders of merchandise, cleaning, and office supplies Maintained facility and equipment for member base of over 8,000 people Maintained a high level of customer service in a professional manner.         Customer Service Team Lead  ,     10/2007  
                            to   06/2010     Company Name   –   City  ,
                          State      Assisted customers with account inquiries including questions, concerns, or other issues Collected past due debts on delinquent accounts Set up new customer accounts, including explaining, selling, and bundling services, while entering customer information and scheduling product installation Relayed specific account information to each customer in a courteous and professional manner while maintaining account security and confidentiality Worked to retain customers looking to disconnect or downgrade services Identified staff vacancies and recruited, interviewed and selected qualified applicants to increase employee base to meet ever-changing staffing needs Managed and monitored the daily activities of an average of 18 customer service representatives Routinely prepared evaluations to identify problems and areas for improvement Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase employee and customer satisfaction Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department Generated employee tracking reports each week with regard to hours and benefits Formulated and enforced company policies, procedures and quality assurance measures while training staff on how to improve customer interactions Addressed inquiries from management regarding new-hire activity and ongoing employee relation issues Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met Defused volatile customer situations calmly and courteously Mastery of customer service management systems and databases Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment Resolved service, pricing and technical problems for customers by asking clear and specific questions Prepared reports and communication for senior management and clients Managed high call volume with tact and professionalism Initiated operations improvements to improve overall call center productivity Provided incentive to increase productivity by offering employees awards for best customer service Oversaw call center employees to ensure customer satisfaction goals were consistently met Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates Acted professionally and patiently when addressing negative customer feedback Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly Developed all process controls and metrics for daily management of the Call Center Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information Greeted customers entering the store to ascertain what each customer wanted or needed Described product to customers and accurately explained details and care of merchandise Earned management trust by serving as key holder, responsibly opening and closing store Politely assisted customers in person and via telephone Communicated with vendors regarding back order availability, future inventory and special orders Successfully acquired an average of [number ] new customers per month, generating a [number]% growth in revenue Provided an elevated customer experience to generate a loyal clientele Implemented marketing strategies which resulted in [number]% growth of customer base Recommended, selected and helped locate and obtain out-of-stock product based on customer requests Answered product questions with up-to-date knowledge of sales and store promotions Effectively communicated with and supported sales, marketing and administrative teams on a daily basis Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation Handled daily heavy flow of paperwork and cooperated with Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently Recipient of multiple positive reviews acknowledging dedication to excellent customer service Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.         Education      Associate of Applied Business Administration  :   Human Resources, Management Studies, Payroll Records, Accounting, and Business Law  ,
                          6 2007     Trumbull Business College   -   City  ,
                              State    Human Resources, Management Studies, Payroll Records, Accounting, and Business Law       Skills    account management, administrative, balance sheets, benefits, Call Center, cash management, closing, contracts, credit, clientele, clients, customer satisfaction, excellent customer service, Customer Service, customer support, databases, e-mail, senior management, fashion, fast, fax, inventory, leadership skills, ledger, managing, marketing strategies, marketing, office, window, payroll, performance reviews, policies, pricing, process improvement, processes, quality, quality assurance, selling, sales, scheduling, seminars, staffing, telephone, phone, upgrading   ",FITNESS
"         FITNESS INSTRUCTOR         Professional Summary    Dynamic, entrepreneurial sales executive with a record of achievement and success driving sales growth in highly competitive markets. Solid background securing key clients and increasing product distribution to grow market share. Steadfast in building new business, securing customer loyalty, and developing strong relationships with external business partners. Well organized with a track record that demonstrates self-motivation, creativity and the initiative to achieve both personal and corporate goals.      Skills         Sales Management   Account Management   Program Management   Client Relationships   Product Marketing     Customer Retention   Distribution Strategies   Team Leadership   Wine & Spirits/Beverage Industry            Experience      Fitness Instructor  ,   02/2013   to   Current     Company Name   –   City  ,   State    Teach energetic workouts that are challenging and motivating, yet safe. Provide students individualized hands-on adjustment throughout class. Address each student by name during class and cultivate long term relationships. Organized the 2014 Fitness Kick-off Challenge in which local vendors provided educational seminars/products to inspire a commitment to a healthier lifestyle. Assist clients of all ages and fitness levels in improving health and wellness.       Owner  ,   01/2011   to   Current     Company Name   –   City  ,   State    Founder of a stand up paddle board business consisting of retail sales, rentals and lessons. Hands on involvement from lease contract negotiations to build-out, to website development and marketing strategy. On site management of all daily operations as well as recruiting, hiring and training staff. Responsible for all aspects of business including inventory management, product education, payroll, and social media outreach. Organized corporate outings and charity fundraisers. Became the first and only Austin stand up paddle board company to offer online reservations for clients. Achieved an overall 5 star rating on YELP within the first year of business. The company is closing October 31, 2014.       Central Regional Manager  ,   10/2008   to   03/2011     Company Name   –   City  ,   State    Successfully executed sales and managed an eight state region consisting of two distributors/brokers, with a combined total sales of approximately $2.7 million. Developed and implemented a promotional calendar for regional locations of national food stores. Collaborated with corporate buyers on private label product development and program management. Worked as a team with distributor management and staff to educate and develop programs for increasing product knowledge, market presence and sales. Monthly conference calls with broker principals to review performance, goals and opportunities. Conducted educational tea classes for retail sales partners as well as consumers.       Fine Wine Specialist  ,   2008   to   2008     Company Name   –   City  ,   State    Developed relationships with on/off premise accounts to identify opportunities for product placement. Conducted wait staff training seminars and designed wine by the glass programs to support the Diamond portfolio. Assisted with inventory management and stock rotation. Set shelf space, cold box and built displays to support supplier promotions and incentive programs. Demonstrated sales abilities through successful presentation and promotion of new and existing products and the expansion of business. Met or exceeded assigned monthly quotas and placement objectives.       Western Regional Sales Manager  ,   2005   to   2008     Company Name   –   City  ,   State    Proficiently managed sales in a six state region comprised of eight different distributors/brokers, with combined total sales of approximately $1million. Interfaced directly with buyers, distributor management, sales representatives and marketing associates located throughout the territory. Conducted regular reviews with distributor management to ensure consistent performance to goal. Attended distributor sales meetings to present and educate representatives on new and existing products. Designed and implemented various sales incentives with a focus on elevating performance. Provided product training and promotional strategies to sales representatives and restaurant and retail staff. Developed Excel program to track monthly performance to goal.Increased overall sales in region by 9.5%.       California Area Sales Manager  ,   2002   to   2004     Company Name   –   City  ,   State    Interfaced with key on/off-premise accounts, working in partnership with the distributor sales force to promote brand building and line expansion of existing brands within the portfolio. Conducted trade and public tastings, special promotions and wine maker dinners. Achieved growth in 13 focus brands resulting in a 24% increase in sales.       Wine Steward/Educator  ,   2001   to   2002     Company Name   –   City  ,   State    Instrumental in developing and implementing the bi-monthly wine class for consumers. Created content and format of class material and presented it in a manner that was informative yet fun. As head of the wine department, responsible for driving sales, monthly promotions and all merchandising. Operated in a management capacity when opening or closing the store. Managed staff, reconciled all bank transactions, generated reports and ensured the store was properly stocked and detailed. Provided assistance to customers with wine selections and food/wine 
pairing, made product recommendations and developed rapport to promote 
customer loyalty and repeat business.       Wine Educator  ,   2000   to   2001     Company Name   –   City  ,   State    Responsible for daily operation of the Terrace Wine Bar at the Golden Vine Winery, hosted by Robert Mondavi at Disney's California Adventure. Conducted guided wine tastings for guests and educational seminars and tastings for the restaurant staff.       Product Marketing Manager  ,   1995   to   1998     Company Name   –   City  ,   State           Memory Products Buyer  ,   1988   to   1991     Company Name   –   City  ,   State    Additional purchasing experience with two high-technology firms in Austin, TX,.       Education      High School Diploma  :         University of Texas   -   City  ,   State    Communications       Volunteering    Blue Dog Rescue Best Friends Animal Sanctuary      Certifications    2013 Certified Bar Method Fitness Instructor, 2012
Certified Power Yoga and Yoga Sculpt Instructor, 2002 Court of Masters Sommelier -Level One Certification   ",FITNESS
"         PATIENT EXPERIENCE MANAGER       Summary    Results-oriented Manager who thrives in fast-paced and competitive environments. Brings strong presentation, analytical and problem solving skills. I am a systematically savvy management/ sales/ customer service Individual with multiple leadership experiences. I am qualified for career opportunities where my background and creative abilities will be of value. I am looking for a position that will utilize my skills in strategic planning, team development, performance management and relationship building.       Highlights        Project training Manager /EVS/Food Microsoft Outlook, Six
sigma Lean training Excel Effective problem solver Word            Accomplishments      Streamlined and improved Food Service tactics, which reduced company labor costs by 60%.Improved customer.  Satisfaction ratings by 100% by implementing a new user-friendly interface.        Experience      Patient Service Manager/ Retail Manager   01/2015   to   Current     Company Name   City  ,   State       Manage all staff assigned to patient meal service area Drives patient satisfaction and maintains client relationships through rounding.  Ensures compliance to food safety, sanitation, and overall workplace safety standards are met.  Supervises, staffs, trains, conducts applicable rounding and manages the performance of the food service supervisors, diet office, kitchen, tray line and patient meal delivery staff, including applicable rounding.  Coordinates activities related to menu distribution and other menu-related issues, and facilitate operations related to production, distribution and service of food to ensure optimal nutrition care of patients/residents.  Manages and controls resources and materials to ensure quality, adequacy of supply and cost control within budgetary guidelines.  P&L accountability Ability to communicate on various levels to include management, client, customer and associate levels Financial, budgetary, accounting and computational skills.          FEMA Inspector Contractor   11/2014   to   Current     Company Name   City  ,   State       Performs inspections and assesses damage of residences.  Documents the damages sustained based on extensive knowledge of construction techniques.  Assesses damage to dwellings and the overall habitability of homes and addresses each appropriate field using the ACE Field Software.  Provides support in the administration of Inspection Services contracts, such as assisting in the development of emergency response plans and assisting with quality control monitoring.  Assists in determining number of inspections needed at disaster field sites and provides guidance to other field inspectors.  Typical guidance provided is assisting other inspectors with disaster specific information or technical assistance with the ACE Field Software.  Assists the supervisor with analyzing and evaluating Inspection Services procedures in order to recommend improvements in inspection methods and techniques.  Procedures are typically evaluated through physical observation of field experiences.  Reviews, analyzes and verifies occupancy documentation provided by applicants such as mortgage payment books, deeds and various insurance documents.  Provides disaster assistance program information to applicants.          OPERATIONS SUPERVISOR   07/2014   to   01/2015     Company Name   City  ,   State       Manage unload department on resources to ensure maximum output, accuracy, and efficiency at all times.  Responsible to ensure that all employees adhere to safety policies and procedures at all times, operating in full compliance with department, station, corporate, and OSHA requirements.  Aid Full-time Supervisors on day to day maintenance coordination.  Establish and maintain an aggressive cross-training program within the department to promote development, enhance flexibility, and ensure backup coverage of vital functions and processes Function as an effective liaison and advocate on all levels to ensure that employee, department, and corporate needs are addressed in a timely and productive manner Manage Payroll, Reviews, and Corrective actions.          Specialty Service Agent   10/2013   to   07/2014     Company Name   City  ,   State       Coordinate with appropriate departments such as Product
Development, Hotel and Air Operations as well as external sources such as hotel
corporate or local reservations to inquire about requested room types  Verify
pricing and obtain confirmation to accommodate Travel Agent or direct client
requests.
  
Communicate with Revenue Management, Contracting and
Operations for Price Match verification as needed.

  Receive and log incoming booking requests that are
beyond the availability accessible by the Reservations staff, Travel Agents and
direct clients.

  Process Price Match requests in accordance with
established guidelines.          Owner/ Stylist    01/2009   to   10/2013     Company Name   City  ,   State       Shampooed, conditioned and
rinsed guests' hair using salon-exclusive products.  

Advised customers on proper treatment of dry and damaged hair.  Cut, colored and styled clients' hair with precision and
expertise.  Updated customer information records to track services provided.  Counted and documented opening and closing cash amounts daily.

Hired and trained all members of staff.
  
Book keeping, Accounting.           Admission Advisor /Call Center Team leader   06/2006   to   07/2008     Company Name   City  ,   State       Assist, guide, and motivate a cohort of online call center and face to face college students to realize personal, professional, and educational goals.  Determines student applicant's admissibility to the university online / college.  Responsible for national volume over, $200M in annual sales.  Maintain communication via telephone call Center, face to face correspondence, and/or electronic mail with prospective students through all stages of the recruitment and admissions process.  Successfully/consistently achieve enrollment/ start goals.  Successfully held a Team Leader position within the call center for 32 reps.  Meet and exceeded goal every cycle motivated and coached reps to making monthly and weekly goals.          Call Center Team Leader   08/2003   to   12/2006     Company Name   City  ,   State       Directed and coordinated activities of employees engaged in installation through call center team.  Hired, trained and supervised a team of 15 employees.  Monitored, coached and motivated team reps.          Customer Service Rep    03/2002   to   07/2003     Company Name   City  ,   State             Call Center Supervisor   01/2000   to   03/2002     Company Name   City  ,   State             Hollywood video - Store Manager   01/1998   to   01/2000             Education      B.S  :   BUSINESS MANAGEMENT    Kaplan University BUSINESS MANAGEMENT    BUSINESS MANAGEMENT        Skills    accounting, approach, agency, backup, BUSINESS MANAGEMENT, Call Center, coaching, Competitive, contracts, cost control, clientele, client, customer
satisfaction, Customer Satisfaction, Customer Service, Delivery, Documentation, Electronic mail, Financial, Food safety, Inspection, inspects, insurance, ISIS, leadership, Team Leader, managerial, market, materials, Excel, office, Microsoft Outlook, Microsoft
Outlook, Word, Works, network, Payroll, Policies, problem solving, problem solver, processes, Quality, quality control, Recruitment, Safety, Sales, Six sigma, Six
sigma, Staffing, strategic plans, Strategic Planning, supervisor, technical assistance, telephone, total quality management, translation   ",ADVOCATE
"         CUSTOMER SERVICE SPECIALIST       Summary     Detail-oriented individual with strong technical skills and the ability to learn concepts quickly.  Proficient and adaptable; looking for an opportunity to use my knowledge and experience to assist a customer-service focused company. Versatile student with achieved success in on-campus and on-line classes. CORE STRENGTHS have been utilized in previous jobs that required immediate attention to detail and learning new computer program applications.          Highlights          Meticulous attention to detail  Results-oriented  Self-directed  Time management  Professional and mature  Strong problem solver  Resourceful  Dedicated team player  Strong interpersonal skills  Microsoft Office, Excel, Power Point       Understands grammar  Proofreading  Strong communication skills  Cash handling  Knowledge of income tax procedures  Positive attitude  Strong organizational skills  Active listening skills  Computer proficient            Accomplishments      2010 Co Founder of a non-profit Assist women during and after incarceration  Remodel project of house purchased 03/2011  Manage a transitional house for women   Fundraising   Create budget for operational expenses     May 1986 -  June 2005     Mom to 3 daughters - home schooled my children     2001 - Present   Active volunteer at Tri County Regional Jail   Classes - computer, sewing, craft, self improvement          Skills      Second Language - ASL   Data collection                                    Data entry   Grammar   Proofreading                                                  Multi-Task Management   Reading Comprehension                               10-Key                                                           Grasp new concepts        Experience     08/2014   to   Current     Customer Service Specialist     Company Name   －   City  ,   State      Provide accurate and appropriate information in response to customer inquiries.    Address customer service inquiries in a timely and accurate fashion.  Demonstrated mastery of customer service call script within specified time frames.    Build customer loyalty by placing follow-up calls for customers who reported product issues.   Verify that information in the computer system was up-to-date and accurate.     Update Insurance policies on homeowners account  Issue premium payments  Request research and follow up to remove or update required insurance coverage and payments  Provide explanation of letters sent to customer regarding hazard, flood, windstorm, and condo master policies  My current position requires operating fourteen computer applications , completing research within data base, updating insurance coverage, issuing payments, and answering customer's concerns in a proficient manner.         06/2005   to   Current     Co Owner    Company Name   －   City  ,   State      Inspect work sites to measure dimensions, lay out work and estimate materials for each job.  Recommend options to customers for blending, harmonizing and contrasting colors.  Refinish household furniture such as desks, chairs, tables and bookcases.  Coordinate and completed ongoing routine painting of the exterior and interior of the properties.  Cover floors before prepping, priming and painting all surfaces.  Maintain a thorough inventory of paint equipment and supplies.  Repaint entire apartments after residents moved out.  Collaborate with electricians, carpenters and mechanics to complete construction projects.  Determine appropriate color for new and replacement applications during consultation with customers.         10/2012   to   08/2014     Surfacer Sanding - Paint/ Line 2    Company Name   －   City  ,   State      Assess work for errors or compliance issues and make corrections and modifications when necessary  Clean and finish sub-assemblies or assemblies using hand or power tools  Inspect, sand, and remove defects from automobiles before they enter the paint booth         03/2011   to   07/2012     Cashier/Customer Service    Company Name   －   City  ,   State      Helped customers select products that best fit their personal needs.  Maintained visually appealing and effective displays for the entire store.  Educated customers on product and service offerings.  Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.  Kept the showroom clean and maintained neat, orderly product displays.  Built customer confidence by actively listening to their concerns and giving appropriate feedback.  Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.  Balanced the needs of multiple customers simultaneously in a fast- paced  retail environment.  Processed shipments and maintained organized stock shelves.  Processed all sales transactions accurately and in a timely fashion.  Unloaded trucks, stocked shelves and carried merchandise out on the floor  for customers.  Marked clearance products with updated price tags.  Worked as a team member performing cashier duties, product assistance and cleaning.         11/1984   to   05/1986     Payroll Clerk    Company Name   －   City  ,   State      Computed hours and applied to individual client accounts   Processed payroll and employee pay adjustments.  Verified that information in the computer system was up-to-date and accurate.  Processed confidential tax form information.  Assisted with payroll preparation and entered data into cumulative payroll document.  Verified and printed W-2 year end reports         06/1983   to   07/1984     Cash Office / Bookkeeper - Apparel Departments    Company Name   －   City  ,   State      Handled cash and deposits using the proper accounting procedures and documentation.  Entered weekly sales and customer count sheets for review by management.  Processed payroll and employee pay adjustments.  Maintained up-to-date knowledge of store policies regarding payments,  returns and exchanges.  Cross-trained and provided back-up for other customer service  representatives when needed.  Computed accurate sales prices for purchase transactions.  Worked as a team member performing cashier duties, product assistance and  cleaning.  Expressed appreciation and invited customers to return to the store.  Interacted with customers and retail buyers to follow-up on shipping statuses  and expedited orders.  Assisted customers with store and product complaints.  Compiled weekly monetary reports and records for store managers.  Maintained adequate cash supply in cash drawers in multiple checkout  stations.  Responsible for ringing up customers in a timely manner and guaranteeing  high level of customer service.  Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.  Processed merchandise returns and exchanges.          Education     2015     Associate of Arts  :   Sociology Sociology, Psychology and Communications    Sinclair Community College   －   City  ,   State      GPA:   Dean's List Academic Achievement Award 
The National Society of Leadership and Success    Sociology Sociology, Psychology and Communications Dean's List Academic Achievement Award 
The National Society of Leadership and Success     ",APPAREL
"         GENERAL MANAGER/FITNESS DIRECTOR           Executive Profile    Highly motivated, team oriented professional wants to contribute to your organization utilizing recognized achievements in management, with an emphasis on, employee/customer relations, program implementations, training, and employee development.  I have been recognized for my exceptional leadership skills, ability to communicate well, and excellent work ethic.          Professional Experience      General Manager/Fitness Director    December 2013   to   Current     Company Name   －   City  ,   State      Manages and supervise approximately 30 Fitness Club employees.  Implements and creates fitness/wellness programs to encourage, reward and offer incentives to members who maintain a regular exercise program.  Performs assessments and offers recommendations for a healthier lifestyle.  Encourages members to maintain a regular exercise program.  Assist, instruct and motivate members by provided knowledge, training principles, and basic information relating to fitness.  Develops and promotes active member programs, including corporate wellness and activities to increase the members' feelings to self-worth and accomplishment.  Enhances, mentors and develops conducive personal training and group fitness programs.  Coordinates fitness center repairs and maintenance.  Assist in the lease/purchase agreement of new equipment for the facility.  Writes, researches, and analyzes information and data to support position with executive management; prepares policies and procedures for management review; obtains approval; plans and directs from inception to event completion; create and monitors budget; assigns tasks; schedules, markets, and advertises events.  Provides mid-level supervisory controls and implements planning, development, evaluation, and promotion of comprehensive fitness center programs and services; researches and develops new programs, classes, operating policies and procedures, and revenue/marketing sources for a variety of fitness, health, leisure, recreational, cultural and sports programs.  Works closely with sales and marketing team to generate sales initiatives through social media and grass roots marketing.  Monitors daily sales activities and meets with management team regularly to provide updates on sales and promotions.  Performs various other duties and assignments as necessary or required.          Assistant Manager Educator lululemon athletica    October 2012   to   December 2014     Company Name   －   City  ,   State      Present on the retail floor, as Floor Manager and Educator, for 75% of working hours.  Educated guests on our product, community and culture Community and events liaison coordinating events through Metro Atlanta.  Oversee the execution of certain deliverables on the manager checklist to include inventory, product and/or community education.  Created daily strategies to meet daily, weekly, monthly and quarterly revenue goals; presented forecast numbers to meet hourly and headcount goals Represented the store at all required meetings and conferences.  Hands-on roll in the development and a coach to Educators & Key Leaders.  Performed personnel reviews and evaluations according to schedule and submitted any subsequent change notices in a timely manner.  Performed and completed other additional projects, duties, and assignments.as required and/or by request, under the direction of the Store Manager Advocate for lululemon athletica's values.          General Manager    June 2007   to   October 2012     Company Name   －   City  ,   State      Supervised 13 personnel of in all aspects relating to club operation: Coordinated schedules and keeps accurate records of attendance and absences.  Provided guidance, training and motivation to staff.  Conducted regular staff meetings.  Monitored and evaluated work performance of all personnel.  Created and maintained positive work environment within the facility.  Managed budget with revenue of $950K and expenses not exceeding $620K exceeding budgeted goals.  Prepared and provided accurate financial information to the corporate office and university in a timely manner.  Solicits prospective corporate and individual members to add to the current membership base of over 1500.  Provided information to prospective members regarding club facilities, programs, membership procedures and pricing policies.  Conducted regular, creative sales activities.  Encouraged members to maintain a regular exercise program.  Assists, instructs and motivates members.  Provided knowledge, training principles, and basic information relating to fitness.  Developed and promoted active member programs and activities to increase the members' feelings to self-worth and accomplishment.  Approved all health club related bills received: forwarded approved documents to corporate in a timely manner.  Provided accurate personnel and payroll information to corporate in a timely manner, including payroll data for independent contractors (aerobic instructors, personal trainers, massage therapists).  Performed personnel reviews and evaluations according to schedule and submitted any subsequent change notices in a timely manner.  Maintained cleanliness, operation and safety of club facilities and equipment.  Ensured that all duties assigned to assistant manger, wellness coordinator and fitness associates were performed in accordance with corporate CSU standards.  Performed various other duties and assignments as necessary or required.          Fitness Coordinator    March 2006   to   June 2007     Company Name   －   City  ,   State      Responsible for coordinating group exercise programs for approximately 600 employees, creating monthly schedules, recruiting new instructors, organizing specialty classes, conducting evaluations and creating annual surveys.  Supervises 3 Fitness Specialists and oversees the entire fitness area in compliance with ACSM guidelines, completes appointment book for scheduling, delegates responsibilities, monitors floor coverage and facilitates quarterly in house trainings.  Responsible for creating company wide monthly newsletter and weekly fit tip, oversees content on company wide website, generates incentive programs and fitness challenges.  Speak and facilitate health, fitness and wellness presentations to onsite and offsite employees and contractors.  Assists in the delivery of health promotion programs (seminars, health fairs, wellness tables, promotional tables, screening, etc.) Accountable for the internship program, contacting schools, interviewing potential candidates, creating assignments and evaluating interns.  Conducts group exercise classes, fitness assessments using ACSM guidelines, program sessions, equipment and new member orientations.  Submits bi-weekly payroll for 6 group exercise instructors and monthly group exercise totals and averages for 15 classes.  Assists with daily administrative duties, clean and check equipment for any issues and/or problems.          Owner/Instructor    March 2004   to   May 2005     Company Name   －   City  ,   State      Owned and operated aerobic studio which offered 8 to 10 fitness classes daily.  Conducted the scheduled classes and managed a staff of 5 certified instructors.  Responsible for the general maintenance and repairs of the business and equipment.  Fully responsible for all physical and financial aspects of the studio.  Attended community, city council and business owners meetings on a monthly basis.  Responsible for the entire studio's advertising and marketing.  Managed an annual budget of $45K.          Wellness Director & Aerobic Coordinator    July 2001   to   February 2004     Company Name   －   City  ,   State      Managed and supervised the Wellness Department which consisted of approximately 30 employees.  Managed 30 group fitness classes and over 25 fitness assessment appointments.  Implemented and evaluated new classes, adult and youth programs, enforced rules and regulations.  Prepared annual departmental budget of $230K, to include expenses, fundraising and gift giving.  Responsible for employees monthly payroll, pay raises, annual reviews, disciplining, training and development.  Coordinated fitness center repairs and maintenance.  Assisted in the lease/purchase agreement of new equipment for the facility.  Participated in monthly staff and cabinet meetings.  Actively motivated staff through positive team building activities and attitude.  Lead and developed a member response team through adhering to member suggestions and member appreciation events.  Receive Character Development Award - 2002.          Corporate Fitness Manager/Director    February 1999   to   February 2007     Company Name   －   City  ,   State      Responsible for implementing and coordinating group exercise programs, personal training sessions, and wellness related activities for over 25 major corporations and universities.  Supervises over 325 group fitness classes a week, 120 Exercise Leaders and 4 Area Directors.  Manages an annual operating payroll budget of over $300K, prepare and collect monthly receivables.  Prepares audit material for annual workers compensation and liability insurance estimates.  Responsible for the company recruiting, advertising, and marketing.          Club Manager/Fitness Coordinator    September 1997   to   February 1999     Company Name   －   City  ,   State      Established and maintained member relations from sales to member services.  Coordinated and taught approximately 6 aerobic classes, implemented training programs for both instructors and members.  Responsible for club appearance and maintenance.  Processed daily sales log calculations and bi-weekly payrolls.          Education      BS   :   Holistic Nutrition  ,   2010    Clayton College of Natural Health          Holistic Nutrition          Accounting & Management Human Resources  ,   1992    California State University          Accounting & Management Human Resources        Skills    Microsoft Windows, Microsoft PowerPoint, Microsoft Outlook, Microsoft Access,
SKILLS 		Internet Explorer and social media   ",FITNESS
"         BUSINESS DEVELOPMENT COORDINATOR/EVENT COORDINATOR           Summary    Dynamic and creative Business Development Coordinator with a successful career in marketing,promotions,public relations,project and communications management.      Highlights          Event Management  Negotiation skills  Customer Targeting  Polyglot      Social Networking  Online Marketing Strategies   Teamwork  Problem Solver            Skills    Responsible and reliable,Highly motivated for career advancement,Able to deal in a mature manner with problem solving,Willing to learn and accept constructive criticism,Willing to help,Good attitude around others,Calm and focused,Good knowledge of social media,Able to use own initiative and work as part of a team,Excellent communication and organizational skills,Versed in all aspects of marketing campaigns from concept development to execution and launch,Skilled marketing professional focused on exceeding revenue goals,Builder of strategic partnership,New customer acquisition expert who emphasizes a mix online and offline marketing strategies.      Experience      Company Name     November 2013   to   Current     Business Development Coordinator/Event Coordinator   City  ,   State      Identify Customer care needs.Networking during events and established good and strong relations, in particular with the main  Businessassociations and Companies of the city.Screen potential Business deals by coordinating requirements,developing and negotiating contracts,integratingcontract requirement with business operations.Co-develop and implement strategic marketing.Identify specific opportunities to direct marketing efforts toward particular based practices areas and clients.Deal with the Chamber of Commerce and The Italian Consulate.Researching markets to identify opportunities for events.Leasing with clients to ascertain their precise event requirements.Producing detailed proposal for events.Agreeing to,and managing a budget.Identify professional and trade associations with which the company should affiliate.Assist with the development of proposals and responses.Identify and evaluate cross-marketing prospects, assist with cross-marketing initiatives, and track success ratio.Coordinate content for web, print materials, bc logo etc.  Update and edit firm-wide business development materials (including brochures, email alerts and website).  Collaborate with others in the marketing department to ensure integrity of the firm brand.  Protects organization's value by keeping information confidential.  Update job knowledge by participating in educational opportunities,reading professional publication,maintaining personal networks, participating in professional organization.  Enhance organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.  If Needed Assistant Manager in Opening/Closing of the restaurant.          Company Name     January 2008   to   October 2013     Dental Hygienist   City  ,   State      Prepares treatment room for patient by adhering to prescribed procedures and protocols.Prepares patient for dental hygiene treatment by welcoming, soothing, seating, and draping patient.Provides information to patients and employees by answering questions and requests.Maintainsinstrumentation for dental hygiene treatment by sharpening, sterilizing, and selecting instruments.Completes dental prophylaxis by cleaning deposits and stains from teeth and from beneath gum margins.Detects disease by completing oral cancer screening; feeling and visually examining gums; using probes to locateperiodontal disease and to assess levels of recession; exposing and developing radiographic studies.Arrests dental decay by applying fluorides and other cavity- preventing agents.Maintains patient appearance and ability to masticate by fabricating temporary restorations; cleaning and.  polishing removable appliances; placing, carving, and finishing amalgam restorations; removing cement fromcrowns and bridges.Educates patients by giving oral hygiene and plaque control instructions and postoperative instructions;providing reminders of time of next dental hygiene visit.Documents dental hygiene services by recording vital signs and medical and dental histories; charting inpatient records.Maintains patient confidence and protects operations by keeping information confidential.          Company Name     October 2003   to   August 2008     Waitress/Bartender/Cashier/Floor Manager   City  ,   State      DUE srl - Turin Italy Customer care.  Assigned tasks to associates, staffed projects, tracked progress and suggest new ideas.Planned and executed events and marketing programs.Developed and executed marketing programs and general business solutions resulting in increased companyexposure, customer traffic, and sales.Cash out.monthly meeting with the staff and owners.Mix and serve drinks to customers directly or through waitstaff.Take orders and serve food and beverages.  The DUE srl was a company of multiple business in Turin (ITALY):  GRAN BAR Piazza Gran Madre di Dio,2 (Wine Bar)  HAFA CAFE' Via Sant'Agostino, 23/C (Moroccan Bar)  JAM CLUB Via Murazzi del Po,19 (Bar-DiscoNightclub)  ROCK CITY Corso Dante Alighieri, 19 (DiscoNightclub)   Cashier and Bar Coordinator during big music events, 12/2006 to 10/2011Movement Torino Music Festival - Turin Italy Under the direction of the immediate supervisor, I was coordinating cashier and bar services.Organize, distribute and verify the work of others.Administrative and accounting duties.Resolve cashier and Bar problems.  The Movement Torino Music Festival is a big event usually attended by 6000-15000 people.          Education      LICEO LINGUISTICO EUROPEO CADORNA     2002       High School Diploma  :   Foreign Languages     City  ,     ITALY                  LANGUAGES:   ITALIAN (Mother Tongue)    ENGLISH    SPANISH    FRENCH          Bachelor of Science       DENTAL HYGIENE, 2007 UNIVERSITÀ' DEGLI STUDI DEL PIEMONTE ORIENTALE AMEDEO AVOGADRO - NOVARA ITALY       Master in social media and digital marketing . TURIN ITALY      ",BUSINESS-DEVELOPMENT
"         GRADUATE RESEARCH ASSISTANT       Profile     Results-driven Animal Nutritionist with good research and teaching experience        Areas of Expertise          Dairy Nutrition  Food Safety  Feed supplementation strategies              Professional Experience      Graduate Research Assistant   07/2013   to   Current     Company Name   City  ,   State      Ongoing Researches  -Effect of prototype sequestering agents on performance and milk aflatoxin M1 concentrations of dairy cows fed aflatoxin B1-contaminated diets.  -The effect of selected lactic acid bacteria on the microbial composition and on the survival of pathogens in the rumen in context with their probiotic effects on ruminants  -An in-vitro study on the use of tropical plants and essential oils in mitigating methanogenesis in ruminant.         Assistant Lecturer   08/2010   to   06/2013     Company Name   City  ,   State      -Instructed a class of 156 students in animal feed and feeding course  -Lectured and communicated effectively with students from diverse backgroups  -Inspired students to translate their academic interests into the real world by taking positive actions         Education      Ph.D.  :   Ruminant Nutrition   2017       University of Florida   City  ,   State  ,   USA       Awards  -Grinter Fellowship for outstanding new PhD students  -Certificate of outstanding academic achievement, University of Florida International Center         Master of Science  :   Monogastric Nutrition   2011       University of Agriculture   City  ,   State  ,   Nigeria       Awards  -University of Agriculture Graduate Fellowship  -Postgraduate Tuition Scholarship for First Class Students in the University  -Dufil Prima Schloarship for postgraduate students in Nutrition         Bachelor of Agriculture  :   Animal Nutrition   2009       University of Agriculture, Abeokuta   City  ,   State  ,   Nigeria       Award  Academic achievement award for graduating with a First class...4.59 out of 5.00.         Affiliations     Nigerian Society of Animal Production  American Society of Animal Science       Publications     Peer-reviewed Publications   -C. M. Huisden, N. J. Szabo,  I.M. Ogunade and A. T. Adesogan (2014). Mucuna pruriens detoxification: 1. Effects of ensiling duration and particle size. Animal Feed Science and Technology. (IN PRESS).   -Ogunade I.M., Eruvbetine., D., Oyekunle, A.O, Fafiolu, A.O, Olorunsola, R.A., Oso, A.O., Sobayo, R.A., Falola, A.C., Osho, S.O. and O.M Sogunle (2012). Control of salmonella organisms in laying hens through the use of feed additives. Nigeria Poultry Science Journal 9: 166-171.   -Olorunsola R.A, Eruvbetine D, Oyekunle M.A, Jegede A.V and  Ogunade I.M (2012); Salmonella organism transmission in hatching broiler eggs, Journal of Biology, Agriculture and Healthcare, Vol 2, No 10.  -I.B Allison, D.A Ekunseitan, A.A Ayoola, S.O Iposu, O.M.O Idowu, I.M Ogunade and S.O Osho (2013). Effect of beak amputation and sex on the pecking rate damage and performance parameters of turkey. Paskitan Journal of Biological Sciences 16(19): 1022-1027.   -R.A. Sobayo., A. O. Oso, O.A. Adeyemi., O.G. Sodipe, A.O. Fafiolu, Odetola, O.M and I.M. Ogunade. 2013. Growth response and nutrient digestibility of broiler chicken fed graded levels of phytobiotics (Garcinia kola; Bitter kola). Journal of Applied Agricultural Research 5(1), 91-99. Official Publication of Agricultural Research Institute, Nigeria.   -A. O. Oso, A. S. Haastrup, A. J. Ajibade, K.O. Olowonefa, A.O. Aluko,  I.M. Ogunade, S.O. Osho, A.M. Bamgbose. (2013). Growth performance, apparent nutrient digestibility, caecal fermentation, ileal morphology and caecal microflora of growing rabbits fed diet containing probiotics and prebiotics. Livestock Science. 157: 184-190.   -Oso, A. O, G.A. Williams, A.V. Jegede, R.A. Sobayo, A.O. Fafiolu, O.M.O. Idowu, M. O. Sogunle, O.S. Akinola, O.O. Adeleye, l A.R. Olorunsola, I.M. Ogunade, S.O. Osho, F.O. Obadire, A.M Bamgbose. 2014. Interactive effect of whole millet feeding and mannan oligossaccharides supplementation on growth performance, serum biochemistry and organ weights of helmeted guinea fowl (Numidia meleagris). Livestock Science 159: 46-52.   -Osho, S.O., Oso, A.O., Akpan, I.E., Ayanniyi, T.A., Ogunade, I.M., Durosaro, S.O. and Idowu, O.M.O. (2013). Health status and blood parameters of weaner rabbits fed diets containing varying dietary fibre and digestible energy levels. Journal of Biology, Agriculture and Healthcare. 3(19): 79-86. Published by International Institute for Science, Technology and Education, UNITED STATES OF AMERICA.    -Durosaro, S.O., Ojo, A., Fadare, A.O., Olowofeso, O., Ilori, B.M., Osho, S.O., Ogunade,    I.M. and Ozoje, M.O. (2013). Effect of Coat Colour on Water Intake and Feed Utilization of Intensively Reared West African Dwarf Sheep in the Humid Tropics. Journal of Biology, Agriculture and Healthcare. 3(19): 31-37. Published by International Institute for Science, Technology and Education, UNITED STATES OF AMERICA.   -Ekunseitan, D.A., Balogun, O.O., Eruvbetine, Daisy, Abiola, S.S., Sogunle, O.M., Ogunade, I.M., Egbeyale, L.T., Ayoola, A.A., Akinola, O.F., Allison, I.B. and Osho, S.O. (2012). Visual assessment, proximate composition and cost analysis of three differently processed discarded vegetable-bovine blood-rumen content mixtures as substitutes for conventional feedstuffs. Short Communication Nigerian Journal of Animal Production 39(2):211-217.   Conference Papers   -Ibukun M. Ogunade, Kathy G. Arriola, Rafael M. Martins, Bibiana Y. Coy, Chelsea L. Curry, Deborah K. Terkoski, Amber Rubright, Marcos G. Zenobi, Zhengxin Ma, Charles R. Staples, Adegbola T. Adesogan (2014). Effect of prototype sequestering agents on performance and milk aflatoxin M1 concentrations of dairy cows fed aflatoxin B1-contaminated diets. ADSA-ASAS-CSAS Joint Annual Meeting, Missouri, USA 07/2014   -O. Oso, O. Erinle, A.V. Jegede, A.O. Fafiolu, R.A. Sobayo, R. Olorunsola, A.M. Bamgbose, I.M. Ogunade, S.O. Osho, W.A. Olayemi, F.O. Oke. (2013). Effect of whole millet feeding and mannan oligosaccharides supplementation on organ weights of Cockerel Chicks. WPSA (UK Branch) Annual Meeting 16th-17th April 2013. The Jubilee Campus, Nottingham University. UNITED KINGDOM   -Ogunade, I.M., Eruvbetine D, Fafiolu, A. O., Oyekunle, M.A, Oso, A.O, Sobayo, R.A, Osho S.O, Ekunseitan D.A. 2012. Effect of dietary mannan oligosaccharides on the prevalence of Salmonella organisms in the dropping of sampled laying hens within South-Western Nigeria. World's Poultry Science Association (UK Branch) Annual meeting 24-25th April, pg 35 Jubilee Campus, Nottingham University. British Poultry Abstracts 8 (1):44-45. UNITED KINGDOM       Skills     -Great Organizational skills  -Good Numerical and analytical skills    ",AGRICULTURE
"         SHELTER ADVOCATE           Summary     Dynamic shelter advocate with years of clerical experience that is great with communication skills and confidentiality.  I am very experienced with computers and a tremendous amount of office skills.       Highlights          Crisis intervention and resolution  Complex problem solving skills  Valid Texas driver's license  Reliable transportation  Strong decision maker  Fundraising background       Client engagement  Compassionate  Dedicated patient advocate  Self-starter  Event planning and coordination  Microsoft Office Suite             Accomplishments      Promoted to Lead Teller after 9 months of employment.  Promoted to Assistant Manager at a gas station after being a cashier for 1 month.  Assisted with organizing, planning, and hosting a Candlelight Vigil for the Dove Project, Inc.  Assists with supervising and directing the work of community service workers and volunteers.        Experience      SHELTER ADVOCATE    July 2014   to   August 2015     Company Name   -   City  ,   State      Tested clients for drug use and referred them to other community resources.  Produced media advisories, brochures, fact sheets, print ads and newsletters.  Promoted healthy habits and practices in outreach materials and presentations.  Charted and recorded information in client files.  Tracked client movement on and off the unit by documenting times and destinations of clients.  Traveled locally and regionally to conferences, workshops and presentations.  Maintained up-to-date and comprehensive electronic and paper filing systems.  Collaborated with local health departments and other community partners.  Educated the public regarding community health resources in correctional facilities, community centers and churches.  Drafted and revised reports, articles and background papers.  Educated clients about treatment options and answered related questions.  Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards.  Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.          MUNICIPAL COURT CLERK    January 2014   to   March 2014     Company Name   -   City  ,   State      Processed summons, subpoenas, appeals and motions.  Drafted legal papers including complaints, summons and interrogatories.  Gathered and analyzed research data regarding statutes, decisions, legal articles and codes.  Investigated facts and law of cases using pertinent sources to determine causes of action and to prepare cases.  Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.  Organized and maintained law libraries, documents and case files.  Photocopied all correspondence, documents and other printed materials.  Processed and distributed invoices to bill clients.  Composed and revised legal documents, including letters, depositions and court documents.  Created and tracked all expenses and client account codes   Recorded and monitored court appearance dates.           LEAD TELLER    June 2012   to   August 2013     Company Name   -   City  ,   State      Established new customer accounts including checking, savings, lines of credit and loans.  Processed sales referrals and promoted bank services and products.  Balanced daily cash deposits and bank vault inventory with a zero error rate.  Assembled in-store marketing displays.  Processed cash withdrawals.  Trained employees on cash drawer operation.  Adhered to Wells Fargo security and audit procedures.  Researched and resolved customer issues on personal savings, checking and lines of credit accounts.  Examined checks for identification and endorsement.  Supplied tellers with coin and currency as needed.  Maintained confidentiality of bank records and client information.  Directed specific questions to appropriate branch personnel.  Delivered prompt, accurate and excellent customer service.          Education      High School Diploma   :   General  ,   2000    Jefferson City High School   -   City  ,   State  ,   Cole      Top 10% of class  Coursework in Business, Communications and Advertising  Coursework in Accounting 1 & 2  3.4 GPA  Coursework includes Human Computer Interaction  C oursework in Technical and Professional Writing                   Select  One                Skills     10 key, adding machine, approach, agency, banking, basic, bonds, case management, cash handling, clerical, conflict resolution, Copying, counseling, crisis intervention, client, clients, customer service, data entry, driving, Trains employees, Faxing, Filing, financial, forms, fundraising, law enforcement, legal, letters, Director, meetings, access, microsoft excel, money, office, PowerPoint, microsoft word, works, multi-tasking, Organizing, Personnel, Police, policies, presentations, public relations, receiving, record keeping, recruiting, reporting, researching, safety, Scanning, secretarial, statistics, supervisor, Supervisory, supervising, taking messages, phone, typing 65 wpm, warrants    ",ADVOCATE
"         BUSINESS DEVELOPMENT REP         Summary    Results-oriented, high-energy, ambitious marketing professional, with a successful record of accomplishments. 10+ years' experience in sales, marketing, and business development. Passionate, skilled social media expert with five years of experience managing professional social media accounts and content marketing.
Major strengths include strong team leadership, excellent communication skills, competency, versatility, attention to detail, as well as supervisory skills including hiring, termination, scheduling, training, and other administrative tasks. Thrives in fast-paced environments and adheres to tight deadlines using time management. Thorough knowledge of current and emerging digital marketing trends with a clear vision to accomplish company goals. Proven ability to drive company growth and brand awareness through creative and highly effective communications. Recognized by co-workers and managers for being a positive, self-starter with an exceptional work ethic and the ability to multi-task. Three years of working in a virtual environment while maintaining a record of exceeding monthly goals.        Experience      Company Name     September 2015   to   July 2017     Business Development Rep   City  ,   State      Reached daily goal set by the company 90% of each month by generating warm leads for contracted vendors
   sales teams who provide business technology services.  Met revenue and lead generation goals by means of proactive outbound prospecting making 200+ calls
   per day.  Used strong selling and influencing skills to qualify an average of 10-15 quality leads per day.  Logged customer contacts and exceptional notes in company CRM, Halo.  Attended sales meetings, vendor training, local trade shows to stay current on technology and SaaS.          Company Name     January 2015   to   February 2017       City  ,   State      Created and managed new social media profiles for Drycon Carpets Nashville and within 3 months they
   achieved the highest month of sales in June 2016.  In July 2016 the sales increased by 22%.  Planned and executed successful SEO and PPC campaigns using AdSense and AdWords.  Implemented current marketing trends within digital strategies for projects throughout various industries.  Designed responsive, user-friendly websites for clients in various B2B and B2C industries to build brand
   awareness, increase online traffic and generate new and repeat sales via WordPress, Wix, and GoDaddy
   platforms.  Implemented and managed SEO best practices for websites, social media posts, blogs and other online
   content.  Used keyword analysis based on industry using SpyFu and Jaxxy.  Created and implemented automated email marketing campaigns using MailChimp, Hubspot, and AWeber.  Created, managed, and/or updated social media presence including industry specific content and optimized
   posts by using Hootsuite, Buffer, and Co-Schedule.  Optimized and planned successful online marketing ads to targeted audiences based on budget spend
   provided by clients via Facebook Ads, Twitter Ads, Instagram.          Company Name     March 2008   to   May 2014     Business Development Coordinator   City  ,   State      Responsible for on-boarding and operations: 4 new customers in 2012 that represented over $2.25M of the
   annual revenue and 10 new customers in 2013 with top-line contribution to the organization of $5.6M which
   equaled 18% YTD growth and 102% to plan.  Key account relationship management for top 3 fulfillment customers: saved $400,000 of business to
   competitive threat, despite 4% higher price.  Worked cross-functionally with IT and operations to implement B2B solutions that were client specific.  Oversight of margin management, impacting a 1.25% improvement in profitability in a competitive wholesale
   distribution business.  Achieved new account sales quota 6 out of 7 years at 97.5% to plan.  Key contributor to a start-up business unit/division implementing e-commerce - a fulfillment solution
   which resulted in $1.2+M first year of launch.  Assisted in designing literature, webinar content, education materials, and internal/external communication
   of value proposition to prospective customers, still utilized today.  Managed enrollment and booth set-up for multiple trade association/shows per year.  Recruited 28 multi-million dollar distributor accounts over 3 years.  Co-managed travel and expense budget to plan in excess of $56K annually.  Coordinated travel and support required to service high profile customers.  Briefed VP of Business Development on day-to-day issues affecting business development and identified areas
   of opportunity and improvement.  Designed and created marketing collateral for sales meetings, trade shows and company executives, saving
   NDC thousands of dollars on creative outsourcing each year.  Implemented and evolved high-impact strategies to target new business opportunities and tap into new
   markets.  Developed and improved marketing and promotional opportunities for non-traditional markets and
   new/existing member recruitment.  Monitored market conditions, product innovations, competitor activity, and adjusted sales approach to
   address latest market developments with existing and future accounts.  Delivered exceptional customer service to existing accounts and prospects to strengthen customer loyalty.  Provided executive level administrative duties as needed including .             January 2005   to   January 2008     Assistant Site Manager   City  ,   State      Assisted in managing a team of 5 professionals and performed administrative duties as needed.  Performed managerial duties in the absence of the Site Manager to keep business activities progressing.  Served as a mentor to junior team members and influenced them to grow professionally within the company.  Streamlined strategic initiatives to ensure the maximum amount of mortgage loans were closed each month
   for Regions Bank.  Created new processes and systems that were implemented to increase customer service satisfaction.  Resolved data issues for completed appraisals and title work in a timely manner before submitting completed
   documents to Regions mortgage processing center.  Managed quality communication, customer support and product representation for top client, Regions Bank.          Education and Training      Full Sail University      Masters of Science  :   Internet Marketing    Internet Marketing        University of Phoenix      Bachelors of Science  :   Marketing Business    Marketing Business             July 2016       Accredited in Medical Sales - HIDA - January 2010-January 2013
Digital Marketing - Shaw Academy -                   August 2016       Blogging and Content Management - Shaw Academy -                   February 2017       Web Development - Shaw Academy -              Skills    administrative duties, Ad, Ads, approach, B2B, Budget Planning, budget, business development, competitive, content, Content Management, CRM, client, clients, customer service, customer support, designing, e-commerce, E-mail, email, Google Analytics, HTML, Image, notes, managerial, managing, Marketing Strategy, marketing, market, marketing collateral, materials, Medical Sales, meetings, mentor, 97, mortgage loans, online marketing, processes, Project Management, quality, recruitment, relationship management, selling, sales, strategic, trade shows, Web Development, websites     ",BUSINESS-DEVELOPMENT
"         DIRECTOR OF FINANCE       Summary    Program Manager / PMO Director Dynamic, versatile, hands-on Program Manager who leads teams to design and implement successful IT projects that align business and IT objectives and deliver rapid results Project Management | Strategic Planning | PMO Management Energetic, trusted, and detail-oriented Senior Program Manager and strategic solutions provider with outstanding project management and conflict management skills. Hand-picked by executive team to turn around underperforming programs; accomplished leader known and respected for leading successful change in projects and building credibility with executive teams and staff. Solutions driver who bridges the gap between business and technology with expertise in managing complex programs and multiple concurrent projects. Directs PMO teams to develop high-quality programs that solve business problems and provide tangible results for enterprise-level financial systems and legacy workflow systems. Conflict Management      Turnaround Operations          Staffing & Resource Management Risk & Issue Management  Financial Modeling & Analysis          Agile & Waterfall Methodologies Cost/Benefit Analysis    Change Management          Stakeholder Management        Accomplishments      SENIOR FINANCIAL ANALYST / IT PROJECT / PROGRAM CONSULTANT Business Case Management | Sarbanes-Oxley | Process Improvement Directed IT financial planning and analysis for a $120-million department--developed business cases, mitigated risks, and managed forecasting, operations, and budgets.  Led all IT audits for Sarbanes-Oxley documentation and testing, as well process improvement initiatives.  Improved Project Management processes through the implementation of a new business case template--enhanced project visibility to determine project status for Executive decision-making.  Increased financial planning process effectiveness by 35% through the development and implementation of a capital budget cycle that ensured the accuracy and data integrity of all financial transactions.  FINANCIAL MANAGEMENT ROLES: Children Toys, Inc.  2005) Directed global planning and analysis for a real estate and IT portfolio of $550-million that included capital investments and post-spending analysis.  Minolta Corporation (2004) Managed budgets, forecasting, and business case modeling initiatives for North American operations; improved 120 business processes that boosted productivity levels by 40% in only five months.  Light Technologies, Inc.; Sprain, NJ (1995--2003) MANAGER, PROGRAM MANAGEMENT Multibillion-Dollar Budgets | Program Management | Cost Savings Managed all IT planning, forecasting, and business case management for the largest division at Light Technologies--a $5-billion department; directed multibillion-dollar budgets, reporting, investment analysis, metrics development, and software implementation.  Captured $70-million in cost savings per year through implementation of a reverse logistics programs--reverse engineered the entire supply chain and reduced inefficiencies.  Led initiatives for business cases of more than 350 projects within 80 programs ranging from manufacturing, IT services, to wireless strategy.  Pioneered vision and implementation of a new IT financial analysis and internal project tracking process for four large IT departments including Business Communication Services IT, Manufacturing IT, and Services IT.  Managed projects with varying levels of complexity and identified and mitigated potential risks; developed requirements, managed change control, and tracked schedules and cost performance while ensuring project activities aligned with business objectives.  Early Career: Manager of Planning and Analysis, Phone Global Corporation.        Experience         Jan 2007   to   Jan 2010      Company Name   －   City  ,   State     Led multi-functional technology teams and key contributor and mentor for a PMO office with up to 80 resources; managed development of innovative software systems and applications.  Directed all services, resources, and project plans for major scalable enterprise solutions supporting $1.2-billion with unique ability to drive transformational change in both business and technology leadership roles.  Provided business analysis for projects of up to $150-million that included requirements, success criteria, milestones, Key Performance indicators (KPIs), and Work Breakdown Structures.         DIRECTOR OF FINANCE     Jan 2011   to   Current      Company Name   －   City  ,   State     PMO Start-Up | Contract Management | PMO Management Trusted Financial Executive with CFO- and CIO-level responsibilities; adds transparency to IT and financial operations while adapting financial strategy to organizational goals.  Program Manager over all IT projects--manage workloads, define deliverables, hire and mentor resources, conduct performance reviews, and ensure compliance with established PMO processes.  Direct business forecasting and financial analysis activities and identify opportunities and risks along with action plans to ensure attainment of financial goals.  Spearheaded the development of the first-ever Program Management Office; defined project management processes, including those related to requirements management, change control, and user acceptance testing.  Captured 60% savings in projects costs in only five months--reengineered project plan and renegotiated contracts with new vendors; enhanced quality assurance and maintained timelines.  Reengineered vendor policy to enhance quality assurance and to identify risks and issues at earlier stages during the project; manage contracts for all IT vendors including website development, hosting, IT operations, and IT applications development.         VP     Jan 2010   to   Jan 2012      Company Name   －   City  ,   State     Off-Shore Project Management | Multimillion-Dollar Budgets | Global PMO Staff Top-performing Program Manager consistently sought out to reengineer troubled projects.  Managed PMO staff in a matrix reporting structure consisting of 44 Global Project Managers and a department budget of $15-million.  Managed all projects, budgets, and strategic analysis for all programs.  Prescribed solutions that provided quick ROI for maximum revenue productivity, service optimization, and system flexibility.  Directed programs with up to 70 infrastructure and application projects--implemented vendor and financial strategies that improved project planning and reduced costs by 60% in only five months.         Education      Master of Business Administration  ,   Business Economics/Finance    State University   －   City  ,   State     Business Economics/Finance       Bachelor of Science  ,   Finance/Accounting    Hoboken State University   －   City  ,   State     Finance/Accounting       Skills    Budgets, budget, business analysis, contracts, Contract Management, Financial, forecasting and financial, financial operations, functional, leadership, mentor, Office, enterprise, optimization, organizational, performance reviews, processes, Program Management, Project Management, project planning, project plans, quality assurance, quick, reporting, strategy, strategic analysis, unique, website development   ",FINANCE
"         DIGITAL MARKETING SPECIALIST       Summary     Digital marketing professional experienced in sales, marketing and account management. Google AdWords and Analytics certified with skills including PPC/SEM, lead generation, analytics, SEO, social media, landing page optimization, and creative work. Out-of-the-box creative problem solver, capable of meeting deadlines under pressure. Detail oriented with exceptional communication skills (verbal/written).        Skills      Digital Marketing Strategy   Search Engine Marketing  Search Engine Optimization  Social Media Marketing           Experience     06/2017   to   Current     Digital Marketing Specialist    Company Name   －   City  ,   State      Maintain clients' online presence, and ensuring that their products and services are effectively communicated to their target audiences.  Optimize advertising spending by implementing proper Adwords account structures, negative keywords, and A/B split testing.  Use Google Analytics data to modify site content, achieve goals, and reach KPI's, including CPC, CTR, quality score, and ROI.  Familiar with SEO strategies like competitive keyword research, domain authority analysis, and link building.         02/2016   to   07/2017     Store Manager    Company Name   －   City  ,   State      Supervises and motivate team members to meet daily high standards of cleanliness, efficiency, and customer service at all times.  Manage work schedules within established budgets for optimal store coverage.  Monitor sales and labor cost issues daily with a goal to maximize profitability without sacrificing customer service.         09/2013   to   11/2015     Sales Representative    Company Name   －   City  ,   State      Responsible for customer support, orders, and quotations via phone, fax, email, and person-to-person interaction.  Meets and/or exceeds sales and profit goals by following up on sales leads, monitoring market trends and growing the positive reputation of the company.          Education and Training     2016           Mt. San Antonio College   －   City  ,   State             2017       Digital Marketing    Career Blueprint   －   City  ,   State           ",DIGITAL-MEDIA
"         FINANCIAL TECHNICIAN       Summary     Diligent and driven Financial Technician who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills.       Highlights          Fiscal budgeting knowledge  Analytical  Effective time management  Inspiring team leader  People-oriented  Safety-oriented  Production scheduling  HAZMAT training        Strong communication skills  Accounting operations professional  Natural leader  Exceptional problem solver  Customer-service focused  Flexible  Reliable            Accomplishments           Accounting Skills     Operated computers programmed with accounting software to record, store, and analyze information.     Auditing     Extensive experience with Financial Statements audits, reviews, compilations and audits for Governmental organizations.      Accounting Skills     Operated computers programmed with accounting software to record, store, and analyze information.     Training     Responsible for providing vision and guidance to a group of 8 employees, training them on sufficient project plans and procedures.   Supervision   Trained civil service workers to perform general warehouse duties to Trident Refit Facility standards.         Experience      Financial Technician   05/2010   to   Current     Company Name   City  ,   State       Verified and reconciled budget accounts for 8 various class submarines totaling over 20 million dollars annually.  Reviewed and updated daily, and monthly BOR (Budget Operating Report), and OPTAR (Operating Target Report).  Perform weekly safety training and maintain a safe working environment for 8 personnel during normal working hours.  Ensure all obligated expenditures are in agreement with the monthly financial, and unfilled order listings.  Utilize the following Navy accounting systems; Standard Account Systems, Fleet (STARS FL), Submarine and Logistics Data Base (SLDB), One-touch, WEB LIPS, VLIPS, ERP.          Material Handler   10/2006   to   05/2010     Company Name   City  ,   State       Performed various duties that involved analytical or managerial work associated with receiving, handling, maintaining and controlling material.  Controlled the combination to the walk in vault were Classified Material is kept until properly turned over to the appropriate personnel.  Handled and stored the following material:  Level 1/Sub-Safe Material, Naval Reactor Plant components, Strategic Weapons Systems material, Trident planned Equipment Replacement (TRIPER), Depot level Repairable (DLR).  Properly training new employees on the safe use of MHE (Material Handling Equipment) while offloading trailers trucks, flatbed trucks.          Storekeeper First Class   02/2003   to   10/2006     Company Name   City  ,   State       Review and place emphasis on various management reports and computer files for identification and correction of errors/exception codes; make judgmental decisions on the analysis of each issue involved; choose a course of action to resolve, correct, and update Submarine Logistic Database (SLDB) information.  Work independent, communicate and liaison with Inventory Control Point, Defense Logistics Agencies, General Service Administration, Fleet Industrial Supply Centers, other government and commercial agencies as well as the global submarine community.  Worked as Boat Monitor for 2 Trident Submarines.  Job also consisted of performing requisitions boat drops, monitoring submarine requisitions, updating current status and completion data.  Order and tracking high priority requirement for timely completion of submarine refit and emergent repair period.  Interpret and apply instructions and related data, i.e., Federal, Department of Defense, and Naval Supply System /regulations, policies, methods, and procedures related to inventory management, traffic, storage and issue processing.  Responsible for material management such as: initial planning, provisioning and requirements determination; acquisition and distribution; accountability; and ultimate issue for consumption, retention or disposal.  Knowledge of acquisition processes, automated records and control systems, carcass tracking, material substitution criteria as well as storage, issue and disposal processes is required.          Database Administrator, Aviation Storekeeper Second Class   03/1999   to   03/2003     Company Name   City  ,   State       Database Administrator for the Naval Aviation Logistic Command Information System (NALCOMIS) aboard the USS Kearsarge (LHD-3) for 3 years.  Assigned to the Aviation Supply Division(S-6), Aviation Intermediate Maintenance Department (AIMD).  Expedited material ordered from the Marine Group Aviation and ground support using various supply systems and listing; Fed Log, ICP, Aviation Material Maintenance Repair Listing (AMMRL), Intermediate Material Repair List (IMRL).  Performed storeroom inventory inspections of 12 storerooms throughout the ship USS Kearsarge upon receiving new Supply Officer.  Turn-in Depot Level Repairable (DLR's) into Aviation Intermediate Maintenance Depot (AIMD) for repair.  Maintained Aviation Depot Level repairable storeroom totaling $18.2 million dollars.  Procurement Navy (OPN) accounts and purchasing, knows types, uses, and purpose of appropriations and funds; reconciles financial listings; prepares budget reports; requisitions repair parts, supplies, forms, and publications; tracks status of requisitions from cradle to grave.  Supervises working parties handling stores; controls inventory using ADP procedures; maintains and interprets reports and records; prepares open purchases documents; applies regulations to maintain the security of materials or documents; and redistribution and disposition of government assets.  Send Depot Level Repairable (DLR), to DRMO, ATAC, and various Inventory Control Points (ICP).          Aviation Storekeeper Second Class   12/1995   to   12/1998     Company Name   City  ,   State       Performed duties as issuing material to the squadrons, shipping, receiving.  Performed various warehouse inventories.  Provided Logistic Support and customer service for 8 Aircraft tenant commands attached to the base including one Top Secret aircraft Squadron.  Expedited material on high priority listing.  Maintaining liaison with the military and federal supply sources and commercial manufactures and vendors for resolution of material problems and expediting material delivery.  Determining material and services availability with the aid of management reports and computer inquiries for system and non-system material and service requirements.  Coordinate with the customers to identify priority jobs and material requirements.  Identify, analyze, and prepare applicable research data via PC input/output for System/Program deficiencies and changes and refer this data to Branch Supervisor.  Pulls and issues stocked material from various warehouse locations.  Operates Material Handling Equipment and Government Vehicles through one ton.  Prepared messages, reports and other written correspondence pertaining to operational and technical matters within the Supply Department.  Package and provide transportation for urgent material shipments incoming/outgoing.  Issue government Bills of Lading.  Performs related duties including quality control coordination tasks required to ensure the quality of products/services resulting from work performed.  Receives, inspects and accepts emergency incoming shipments.          Aviation Storekeeper Third Class   09/1993   to   12/1995     Company Name   City  ,   State       Processed an average of 300 requisitions per month for a anti-submarine squadron for the upkeep of a fleet of 10 aircraft.  Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.  Managed accounting operations, accounting close, account reporting and reconciliations.  Facilitated month-end close processes, invoicing, journal entries and account reconciliations.  Created monthly reports for records, closed terminated records and completed chart audits.  Implemented airfield safety procedures to ensure a safe operating environment for personnel and aircraft operation.  Inspected aircraft for defects and malfunctions, according to pre-flight checklists.  Coordinated with airport vendors regarding fueling and catering logistics.  Issued travel and hotel vouchers for pilot and aircrew for long distance flights and canceled flights due to maintenance.  Developed and created a more effective filing system to accelerate paperwork processing.          Education      BACHELOR OF SCIENCE  :   Adult Work force Education   2015       Valdosta State University   City  ,   State  ,   United States     GPA:   GPA: 3.68 Graduated Cum Laude      Emphasis in ACED Adult Work Force Education  3.6 GPA   Cum Laude          Affiliations      Member of Evergreen Missionary Church Mass Choir  Member of Mens Mentoring Group         Skills     Accounting, accounting systems, ADP, Basic, Budget, Business Management, Conversion, Creativity, Customer Service, Data Base, Database, delivery, ERP, financial, Financial Management, forklift operator, preparing forms, obligating funds, Government, Innovation, inventory management, inventory, Inventory Control, Team Building, Leadership Development, listening, Logistics, managerial, materials, 2000, Weapons, Navy, Naval, NEC, Personnel, policies, processes, Procurement, public speaking, publications, purchasing, quality, quality control, receiving, requirement, research, safety, shipping, Strategic, Supervisor, Supervision, Technician, transportation, written.    ",AVIATION
"         PROJECT MANAGER/CAD DESIGNER             Experience     05/2015   to   Current     Project Manager/CAD Designer    Company Name          Oversee and manage all commercial and residential iron railing, security door, gate, and window well cover projects.  Interact with customers (templating, timeframes, provide design ideas and solutions, etc.).  Coordinate installs with in-house installers as well as other contractors.  Draft custom hand rails, stair rails, gates, doors along with any other miscellaneous projects using Sketchup Pro.  Provide the shop with detailed blueprints, cut lists, and install sheets Answer fabrication questions.         06/2014   to   05/2015     Welder/Fabricator    Company Name          Make templates for custom handrails.  Fabrication and installation of commercial and residential stair railings, deck railings and balusters.  On-site welding and fabrication.         05/2012   to   09/2012     Strip vehicles    Company Name          Strip upholstery (seats, floors, convertible tops, and headliners).  Repaired seat foam, chrome, and leather
Address Pro, Shipping Company.         01/2010   to   10/2014       Miscellaneous inserting, packaging, and hand work.          Education     2014           Grandview High School   －   City  ,   State             May 2015           Pickens Technical College   －   City  ,   State                Certifications    Safety in welding
*Oxy-acetylene welding and cutting
*Plasma torch cutting
*Blueprint and welding symbol reading
*Positions 1-4 GMAW, FCAW, SMAW with and without backing
*Knowledge of destructive and non-destructive testing
*Entry level Aluminum GTAW and carbon GTAW
*2014 and 2015 SKILLS USA competition
*Basic/SMAW/Semi-Automatic Welding Certificate
*Basic/SMAW/Semi-Automatic/AWS Entry Level Welder Certificate
*Basic/Entry/Advanced Welder Certificate
*Advanced Welder Certificate
*AWS Entry-Level Welder Certificate
*SMAW Structural Welding Certificate
*Semi-Automatic Welding Certificate      Interests    Mechanical Engineering and Design
*3D Printing and all Computer-aided manufacturing processes      Skills    3D, Basic, Blueprint, blueprints, designing, doors, Layout, window, Multi-tasking, packaging, quick learner, reading, Safety, Shipping, tops, Welder, Welding      Additional Information      Achievements
*Placed 3rd in 2014 and 2015 SKILLS USA State Welding Competition
*Maintained 3.6 GPA at Grandview High School
*Honors and AP Classes
Volunteer Experience
*Food Bank of the Rockies
Interests / Activities
*Mechanical Engineering and Design
*3D Printing and all Computer-aided manufacturing processes     ",DESIGNER
"         INFORMATION TECHNOLOGY SPECIALIST       Summary    An organized DBA professional with over 6years hands-on experience supporting Oracle databases, Sql Server
databases and AWS infrastructure. Equipped with excellent communication and interpersonal skills; a highly
organized individual and team player who possesses strong analytical and problem solving skills, and is who is
committed in delivering quality services to customers/clients.      Experience      Information Technology Specialist   03/2018   to   Current     Company Name   City  ,   State        Primary responsibilities include production
support, installation and configuration, migration, backup and recovery,
performance tuning, cloning, security, upgrades, and patches.  Planned, installed and upgraded multiple Oracle
databases from 11.2.0.4 to 12.2.0.  Added targets to OEM 13c and used OEM 13c to
monitored databases.
  Created rules, security profiles using OEM 13c.
  Performed Hot/Cold Backup, Recovery and Cloning of
databases using RMAN  Planned and implemented Backup strategies, used
RMAN and Crontab to schedule backup.
  Installed and upgraded databases from MySQL 5.6 to 5.7
and implemented mysqld_multi for better performance.   Migrated databases from on-premise to AWS using Database migration services.  Launched and maintained RDS and EC2 instances in
AWS.
  
Created Snapshots, Elastic IPs, EBS Volumes, Security
Groups per clients/costumers request.  Performed cross region replication with S3.  Created security groups to manage inbound and outbound rules.          Database Administrator   12/2014   to   Current     Company Name   City  ,   State       Troubleshot and resolved web application issues escalated from customer support and other departments with a 100% success rate.  Worked with clients to analyze computing and network needs and implemented appropriate solutions within each department's budget.  Analyzed performance monitoring/tuning/troubleshooting - Oracle database performance tuning services with EXPLAIN PLAN, TKPROF, STATSPACK, AWR and SQL TRACE.  Installed, configured and maintained Physical, Logical, Active standby databases supported by Data guard on Oracle 11g, and 10g RAC servers for the purpose of disaster recovery procedures.  Generated ASH, ADDM and AWR Reports using OEM from Oracle 10g, 11g and 12c database and analyzed the reports for Oracle wait events, time consuming SQL queries, tablespace growth, and database growth.  Implemented database re-organizations as required to improved performance and ensure maximum up-time of the database; implemented SQL Access and SQL Tuning advisers recommendations.  Launched and maintained RDS and EC2 instances in AWS.  Created Snapshots, Elastic IPs, EBS Volumes, Security Groups per clients/costumers request.  Planned and implemented high availability solutions such as Real Application Cluster (RAC) in Oracle 11gR2 Grid and 10g on ASM and ACFS file systems.  Migrated multiple stand-alone databases to RAC databases using Rconfig, RMAN and OEM.  Migrated single instance databases from NON-ASM to ASM file system to improve performance.  Installed Oracle 10g, 11g and 12c software and created multiple databases including Plug-able and container databases in oracle 12c.  Implemented TDE, Data Redaction and database Auditing to improved data integrity and security.  Applied PSU on standalone TEST environment using OPatch and same PSU (Grid and RDBMS Patching) on production cluster using OPatch Auto.  Replicated data in real time using Oracle Golden Gate and Oracle streams.  Analyzed, interpreted and troubleshot Golden Gate related issues.  Designed and implemented different backup strategies like Cold, Hot backup using RMAN with Flash Recovery Area and Logical Backups with EXPDP/IMPDP.  Scheduled RMAN backups, purge jobs, Maintenance Jobs using DBMS_JOBS, DBMS_SCHEDULER, Crontab and OEM.  Implemented and managed logical backup/recovery with Datapump and Export/Import utilities.  Cloned databases using RMAN and Manually using scripts.  Implemented Point In Time Recovery on one or more tablespaces to recover lost of a table(s) while eliminating down time for the database.  Installed SQL Server EE 2012 on windows and created databases, triggers, tables, procedures, functions and database diagrams.  Upgraded databases from 10g to 11g and to 12c using DBUA, Datapump, Manually, Transportable Tablespace and Oracle Dataguard.          Oracle Database Administrator   07/2012   to   10/2014     Company Name   City  ,   State       Prepared technical architecture proposals for enhancements and migrated an existing standalone database to RAC database.  Provided senior technical support to Developers and troubleshot performance issues and maintained high availability and security of databases.  Analyzed and tuned the Database to identify potential database bottle necks such as response delay, locking contention, wait event using tools like STATSPACK, EXPLAIN PLAN, and TKPROF.  Collaborated and worked together with development and operations staff and resolved problems quickly and efficiently.  Maintained Physical, Logical, Active standby databases supported by Data guard on Oracle 11g, and 10g RAC servers for the purpose of disaster recovery procedures.  Installed, configured, deployed and monitored different databases and application servers using Oracle OEM 12c Grid Control.  Worked efficiently in Database administration activities such as User management, Space management, Monitoring, Creating Database, Managing Oracle Instance and Database security and Materialized views.  Maintained and administered  high availability solutions such as Real Application Cluster (RAC) in Oracle 11gR2 Grid and 10g on ASM file system.  Planned and applied PSU/CPU patches and upgraded multiple databases from 10g to 11g.  Replicated data in real time using oracle Golden Gate.  Increased data security; implemented TDE and database auditing and created threshold on database metrics and set alert for a more stronger security.  Maintained Active Data guard, creating both Logical and Physical Standby databases for data disaster recovery solutions.  Worked on 24/7 environments, supported, monitored, managed and troubleshot database related issues over 300 oracle 10g, 11g and 12c databases with sizes from 300G to 2TB.  Implemented backup strategies used RMAN for incremental/full backup and Datapump to backup logical components.          Education and Training      Bachelor of Science  :   Civil Engineering    University Of Buea   City  ,   State  ,   Cameroon     Civil Engineering        Technical Environment      Databases: Oracle 10g, 11g, 12c, MySQL 5.6, 5.7, Sql Server 2008,
2012   Platforms:  Oracle Enterprise Linux 5.11, 6.7, 7,
HP-UX 10.x, 11.x. Sun
Solaris 2.5, 2.6, Windows Server 2008

   Tools : TKPROF, EXPLAIN PLAN, STATSPACK, AWR, and ADDM Toad, Putty, X-wing32, WinSCP.    Database Utilities : Oracle Enterprise Manager, Real Application Cluster, ASM, Transportable Tablespaces, SQL*Loader, RMAN, DataPump, Export, Import   Languages : 

·SQL*PLUS, PL/SQL, UNIX Shell Scripting, Ksh, bash

    ",INFORMATION-TECHNOLOGY
"         CUSTOMER SERVICE ADVOCATE II           Summary     Qualified Lead Customer Service Representative with 16 + years in fast-paced customer service utility office environment and Affordable Care Reform. Personable and professional under pressure. At the utility company I was responsible for the day in and day out operations of a busy utility office as both lead customer service representative and assistant to my local manager. I handled everything from time sheets for the entire office to payments made by our customers. For the last six months I have been employed with Kelly Services and worked in MarketPlace Operations at BlueCross BlueShield where I provided accurate, prompt and courteous responses to all inquiries by members internal and external , agents and providers. I handled inquires that required extensive research, coordination with other departments and accurately documented information. Received positive feedback from members, agents and management regarding work performance.         Highlights          Exceptional communication skills   Filing and data archiving   Creative problem solver   Professional phone etiquette   MS Windows proficient   Customer service-oriented   Quick learner   Flexible   Proficient in cash management   Works well under pressure   Credit card processing   Appointment setting   Advanced clerical knowledge   High level of accuracy   Strong account analysis skills   MS Office expert Self-sufficient   Committed to maintaining data integrity   Excellent time management skills   Independent worker Detail-oriented   Computer proficient   Expertise in invoice and payment transactions PowerPoint knowledge PeopleSoft expert      CES System   Claims Experience  SEIN  SEIU  FIPS  PIRS  Aclaims  Ebill  Call Center              Experience      Customer Service Advocate II    October 2014   to   March 2015     Company Name   －   City  ,   State     I worked at MarketPlace Operations at BlueCross BlueShield where I provided accurate, prompt and courteous responses to all inquiries by members internal and external , agents and providers in a call center setting. I handled inquires that required extensive research, coordination with other departments and accurately documented information.  I worked using the CES system along with Aclaims, Ebill, PIRS, FIPS , SEIU, RMIM, RMIH, and INFP's. I received positive feedback from members, agents and management regarding my work performance.           Customer Service Representatives    November 1998   to   September 2014     Company Name   －   City  ,   State     Responsible for entering all payments for the office every day. The money amount was a high as $25,000 some days. Answered an average of 200 call per day by addressing customer inquiries, solving problems and providing information about their utility service. Greeted customers entering the office and addressed their needs with billing, payment or setting up their utility accounts. Entered time sheet information for all employees at our local office and scheduled meetings for manager. Responsible for all paperwork turned in by employees that need to be entered for company and OSHA requirements. Responsible for all statistical information required on a monthly basis by our corporate headquarters. Responsible for entering all information pertaining to inventory of equipment, scheduling any transfer or pick up of equipment. Handled all invoices and payment to vendors for the local office. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Set up and explained utility accounts to new customers. Responsible for emergency situations with customers and making sure information has been given to the proper person to resolve the problem. Responsible during emergency weather or hazards to be on site at work to help with customer needs. Described products to customers and accurately explained details about the programs that were offered. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Participated in physical inventory counts every quarter.         Education      High School Diploma   :   Education. I      Coastal Carolina University   －   City  ,   State  ,   US     High School Diploma: Coastal Carolina University - Conway, SC I attended Coastal Carolina University with a major in Education. I left one semester before finishing my degree due to family obligations.  My last three semesters I earned 4.0 each semester. My GPA was 3.6 when I left school.                     Skills     Accounting, Accounts To, Basis, Billing, Customer Inquiries, Customer Service, Inventory, Invoices, Invoicing, Payments, Receptionist, Retail Sales, Scheduling, Shipping, The Accounting, Account Analysis, Archiving, Cash, Cash Management, Clerical, Credit, Credit Card, Customer Service Representative, Data Archiving, Data Integrity, Detail-oriented, Etiquette, Filing, Forecasting, Invoice, Ms Office, Operations, Peoplesoft, Phone Etiquette, Powerpoint, Problem Solver, Time Management, CES, Claims, PIRS, FIPS, Ebill, Aclaims, RMIM, RMIH, SEIU    ",ADVOCATE
"         SENIOR VP - INFORMATION TECHNOLOGY       Executive Profile      CORE SKILLS      Demonstrates ability to be a strong leader in a fast paced environment with strong interpersonal skills, both written and oral, and a positive attitude toward sharing expertise and assisting others to learn. Exceptional ability to manage a group of individuals, and coordinate and distribute daily tasks and unexpected issues that may arise An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic        Skill Highlights          Expertise  Technology Optimization  Budgeting & Operational Cost  Team-Building, Training, & Leadership  Goal-Setting & Business Planning  Policy & Procedure Creation  Conflict Resolution & Management  Productivity, Efficiency, & Performance Improvements  IT Security  Project Management  Vendor Relations  Data Center Operations      Operating Systems: Windows 7, XP, Server 2013, 2008, 2003, Microsoft 
Active Directory, SharePoint, Exchange Server: 2003, 2007, 2013, VM 
Ware, Trend Micro, Cisco Infrastructure Routers and Switches, Palo Alto,
 EMC storage solutions, Data Center Management Market Data & Trading
 Systems: Open Bloomberg and Server API, FactSet, Fidessa, Tethys, Lava,
 LEK, ICE, Tradeware, Reuters Eikon, Thomson One, Reuters Station, 
Instinet, NASDAQ Trader, Advent            Professional Experience      Senior VP - Information Technology   08/2014   to   09/2015     Company Name   City  ,   State       Experienced technology leader with expertise in managing all aspects of front and back office systems in the Financial Services Industry.  A solid leader who can utilize his diverse background of information technology and business management skills to create winning teams to support mission-critical infrastructure SVP, Head of Technology Infrastructure U.S.  Direct information technology operations for a global Institutional sales, trading firm specializing in high yield and distressed debt, convertible bonds, international bonds, investment grade debt and asset-backed securities Coordinated relocation and setup of our primary NYC office location to a new office space, which included an entire hardware refresh for all network and desktop equipment Led migration of the existing legacy site-to-site VPN network in the U.S which consisted of 6 branch offices to the Toronto based MPLS network in conjunction with NYC office relocation Managed implementation of a NJ data center for high availability for critical U.S.  trading operations, and migrated direct client wires to the data center Implemented a VM environment which reduced hardware, energy, and licensing costs saving $1.5M in capital expenditure Managed the migration of legacy PBX telecommunications system and implemented VoIP and video conferencing Coordinated setup and configuration of 3 new branch offices in Houston, TX, Stamford, CT, and New Orleans, LA Implemented disaster recovery plan which would make the Stamford, CT branch office the DR site for the NYC office Managed and negotiated all new and renewal vendor support contracts Managed Bloomberg terminal contracts and FIX connections for SSEOMS equity trading, and TOMS sell-side fixed income and derivative trading Member of the GMP steering committee for the approval, planning, and prioritization of all future IT projects.          Chief Information Officer   01/2006   to   08/2014     Company Name   City  ,   State       Managed technology for an institutional trading firm, specializing in Fixed Income and Equities products.  Responsible for strategy, support and technology initiatives in a dynamic trading environment resulting in maximum system availability and responsive customer support.  Worked very closely with Fixed Income and Equities traders, sales, analysts and senior management.  Motivated direct reports and instilled a culture of teamwork to aid in the support and administration of a shared network and telecommunications infrastructure for both firms with 8 branch offices in the U.S Established policies and procedures and implemented a change control process to iron out all issues related to all new hardware and software rollouts Managed and negotiated all new and renewal IT related contracts with various vendors Successfully implemented and provided managerial oversight for a disaster recovery and business continuity plan Facilitated weekly meetings with upper management to communicate project status, targets, and issues Negotiated and implemented a new order management trading system and coordinated the migration of existing FIX connections to the new OMS Managed the successful replacement of core infrastructure appliances and negotiated costs with the vendor given the limited budget, and coordinated the design and construction of a more powerful UPS for the core infrastructure providing 3 hours of up-time in the event of a power outage to allow mission critical systems to remain functioning until main power is restored Planned and implemented the replacement of legacy web security appliances with Cisco ASA and IronPort appliances reducing network vulnerability, and allowing traders secure remote access to network resources Upgraded all primary and secondary network circuits due to the growing business relieving network latency issues.          IT Support Manager    02/2001   to   06/2006     Company Name   City  ,   State       Worked directly with vendors to implement/upgrade market data software and hardware Coordinated a successful PC hardware and operating system upgrade for all branch offices Managed and administered the upgrade of the Microsoft Exchange email system which included hardware replacement and server software upgrades Managed daily and incremental backups of critical files, and mail servers, and coordinated off-site storage of backup tapes Set standards and ordered equipment for the firm including PCs, servers and network peripherals Managed market data entitlements, FIX connections and new systems for all traders Participate in FINRA and 'in-house' audits, requests and regulation requirements.          Education      B.S  :   Computer Science   1999       Montclair State University    Computer Science        Skills    Active Directory, API, backup, Bloomberg, bonds, Budgeting, budget, business management, Business Planning, Cisco, hardware, Conflict Resolution, contracts, client, customer support, design and construction, disaster recovery, email, Equities, equity, senior management, Fidessa, Financial, Fixed Income, GMP, Goal-Setting, information technology, Leadership, Team-Building, managerial, managing, Market, meetings, access, Exchange Server, Microsoft Exchange, mail, office, SharePoint, Windows 7, migration, network hardware, network, Operating Systems, operating system, Optimization, order management, PBX, PC hardware, peripherals, policies, Project Management, Reuters, Routers, sales, securities, servers, strategy, Switches, teamwork, telecommunications, Trading Systems, trading system, Trend, upgrades, upgrade, Vendor Relations, video conferencing, VPN, VM, VoIP   ",INFORMATION-TECHNOLOGY
"         DIRECTOR OF BUSINESS DEVELOPMENT                 Professional Experience      Director of Business Development    January 2010   to   Current     Company Name   －   City  ,   State    Advise on marketing strategy, business models and strategic alliances for private clients in education, scientific and healthcare verticals. Recent projects include: ❖ The American Chemical Society - Developed business plan, marketing strategy and media relations for global launch of $1M research management software product in competitive STM marketplace. ❖ College Factual.com - Advice on brand positioning, UX and strategic relationships for college rankings portal based on consumer value led to partnerships with the Wounded Warrior Project and Veterans' Affairs. ❖ Global Giving - Developed key marketing messages and brand stories for $23M international non-profit. Developed marketing strategy and business opportunities for environmental nonprofit focused on transforming the market for healthy building materials. ❖ Product Development | Pricing. Monetized specialized consulting services to prominent clientele including leading healthcare, green building, and commercial building owners. Surveyed marketplace to identify service value and competitive pricing which yielded increased revenue. ❖ Market Segmentation. Repositioned healthy materials database for with toxicity screens for 34,000 chemicals targeted at 'green building' product environment. Segmented product users to understand product challenges and opportunities.        Vice President, Business Development    January 2009   to   January 2010     Company Name   －   City  ,   State    Led cross platform revenue initiatives for dominant online ranking franchise ""America's Best, "" encompassing Education, Health, Personal Finance, Legal, and Politics verticals. ❖ Strategic Partnerships. Led cross-divisional team to integrate complex $1.2M joint venture, launching revenue-producing website within 90 days. ❖ Pricing. Renegotiated underperforming partnerships by analyzing Google trends to optimize pricing. ❖ Deal Structuring. Doubled annual revenue from health insurer by analyzing value of Google keywords. Renegotiated contract to realize additional revenues to increase CPL. ❖ Product Development. Generated four new products in nine months each estimated to produce $100K annually ➢ Developed lucrative marketing program focused on hospitals' high margin specialties ➢ Initiated hybrid partnership of lead generation and brand licensing for senior living category ➢ Tripled value of brand licensing in health and education categories via pricing analysis of 'out of home' advertising in top ten media markets.        Director, Content Strategy    January 2006   to   January 2009     Company Name   －   City  ,   State    Sourced, negotiated and managed cross-platform distribution partnerships for 25 leading cable companies including Charter Communications and Virgin Media. ❖ Negotiating. Negotiated complex licensing partnerships with news, music, games, sports and technology providers, resulting in a 40% margin for company. ❖ Partnerships. Managed successful business relationships with more than 50 national accounts including Viacom, The Associated Press, Major League Baseball, The Weather Channel and American Greetings. ❖ Deal Structure. Sourced Internet radio provider to provide 40 channels of customized content against backdrop of digital copyright restructuring legislation. ❖ Budget Management. Reduced content costs by $400,000 by renegotiating deal terms with large media content partners. Resulted in budget savings of 10% annually and retention of 'business critical' providers.        Vice President, Business Development    January 2000   to   January 2005     Company Name   －   City  ,   State    Director (2000-2002) Developed digital business initiatives for four national magazines and a cable channel. Built consensus across 7 divisions to invest in new business models. Protected and advanced iconic brand online. ❖ Revenue Development. Generated $500K+ annually in syndication revenue. ❖ Product Development. On four-week deadline, sourced and produced 8 SKUS for big box store distribution deal. Resuscitated $2M flagship reference product line after 2 bankruptcies. Doubled unit sales and operating income through innovative licensing strategy. ❖ Partnerships. Negotiated profitable, multi-year marketing partnerships with national ISPs resulting in 60% increase in web traffic to drive advertising and e-commerce revenue. Established profitable licensing relationships with partners in Greece, Croatia, Germany and Italy.        Vice President, Marketing    January 1998   to   January 2000     Company Name   －   City  ,   State    Recruited by AOL colleagues to manage e-commerce start-up including marketing strategy, strategic relationships, and communications. Garnered national print and broadcast coverage in the pre-Google era. Helped position company for profitable acquisition by national tea retailer.        Manager, Partner Marketing    January 1994   to   January 1998     Company Name   －   City  ,   State    Directed partner relations and partner marketing during hyper-growth period, preserving key alliances through significant changes in business model. Led cross-divisional team including, technical, editorial, legal and advertising in onboarding of strategic partnerships such as the National Football League, CBS Sportsline, ABC News, Bloomberg L.P., NBC, Reuters, Web M.D. and Business Week. ❖ Marketing Strategy. Developed an average of 25 customized marketing campaigns each month for national media partners such as Viacom, Business Week, IDG, Hachette-Filipacchi, Ziff Davis and NBC with response rates of between 1% and 5%. Managed multiple agencies, developed successful creative, resulting in record-setting customer acquisition. ❖ Alliance Partnerships. Directed partner management during hyper-growth period, managing 26 key national accounts through challenging restructuring. Effectively liaised between parties to preserve long-term business relationships resulting in $12M in savings. ❖ Budget Development. Developed and managed $18M annual partner marketing budget and staff of six.        Education      Master of Science   :   Communications      University of Tennessee          Master of Science, Communications University of Tennessee        Bachelor of Arts   :   Journalism      University of Oklahoma          Bachelor of Arts, Journalism University of Oklahoma          Marketing Strategies for Growth, Education      University of North Carolina at Chapel Hill   －   City  ,   State  ,   US    Marketing Strategies for Growth, Executive Educatio University of North Carolina at Chapel Hill         Certifications    M.D      Professional Affiliations    Executive , Blogger, DC EcoWomen, Washington, DC      Skills    Marketing, Marketing Strategy, Business Development, Healthcare, Advertising, Business Plan, Clients, Hp-ux, Media Relations, Unix, Ux, Product Development, Transmissions, Budget, National Accounts, Restructuring, Increase, Pricing, Budget Management, Games, Greetings, Finance, Joint Venture, Joint Ventures, Lead Generation, New Products, Out Of Home, Pricing Analysis, Sales, Sales And, Accounts Through, Onboarding, Partner Marketing, Audience Segmentation, Building Design, Building Materials, Commercial Building, Database, Market Segmentation, Segmentation   ",BUSINESS-DEVELOPMENT
"         DOMESTIC VIOLENCE AND SEXUAL ASSAULT ADVOCATE           Professional Summary    Certified Massachusetts Domestic Violence and Sexual Assault Advocate driven to help survivors overcome numerous intersecting social, mental and emotional obstacles. Experience developing and facilitating groups for many age groups and populations, and excellent outreach background.      Skill Highlights          Individual Counseling  Group facilitation  Risk Assessment  Program Development      Youth Advocacy  Court advocacy   Outreach  Case management              Professional Experience      Company Name     July 2014   to   Current     Domestic Violence and Sexual Assault Advocate   City  ,   State      One on one counseling addressing emotional needs, coping skills, goals and planning for survivors of domestic violence and sexual assault, often maintaining a caseload of up to 15 clients at one time.  Cross trained as court advocate, helping people to access restraining orders at the Haverhill District Courthouse.  Created and facilitated the first successful women's support group for survivors of domestic violence and sexual assault at the YWCA Haverhill, with a regular attendance of 10-20 women.  Successfully built and rebuilt relationships with outside agencies in the greater Haverhill community, which in turn helped to secure donations and help for our clients and programs.  Conducted training and presentations in the community regarding healthy relationships, domestic violence, sexual assault, technology safety, codependency, coping skills, self care and other relevant social issues to all age groups, including at Haverhill Public Schools and other agencies.  Developed an empowerment group for girls age 10-14 after school that takes place twice a week, which has become one of the most popular after school options at the middle school. The program is currently expanding into other middle schools.           Company Name     January 2014   to   May 2014     Student Intern   City  ,   State      Assisted attorney Samdperil during a major homicide trial including input on trial strategy.  Conducted client interviews on behalf of attorney Samdperil.  Organized case files and discovery materials to prepare for trial.  Attended criminal and family court proceedings, depositions, and other meetings related to current cases.  Performed research tasks as needed.  Took on secretarial duties in the absence of the paralegal.  Performed background research on both clients and plaintiffs in order to aid case strategy.          Company Name     January 2010   to   January 2014     Student Advocate and Assistant Outreach Coordinator   City  ,   State      Organized the Community Educators, who are a secondary group of volunteers with the Sexual Harassment and Rape Prevention Program.  Planned, organized and arranged presentations and participation programs in classrooms, residence halls, and university events.  Designed and implemented new work flow processes to improve productivity.  Digitized archives of newspaper articles related to sexual assault from around New England dated back to 1980.  Staffed the emergency help line on campus.  One-on-one guidance for students including phone based counseling and referrals for survivors of sexual assault.          Company Name     January 2012   to   Current     Customer Service Representative   City  ,   State      Learned cash register and money skills as well as inventory and ordering.  Opened and closed the operation.  Trained and managed other employees.  Worked in a supervisory position.  Worked well under pressure or alone and demonstrated excellent time management and multitasking skills while raising dough, cooking waffles and managing the delicate equipment.           Company Name     January 2010   to   January 2013     Research Assistant, Legal Socialization Lab   City  ,   State      Graduate level statistical analysis and research during undergraduate years.  Honed presentation skills while presenting and defending original research on legal socialization, youth behavior and criminal behavior, violent video games, bullying and more.  Gained proficiency using SPSS, Microsoft Excel, Microsoft Office and other software.   Edited manuscripts and original research in a collaborative but fast paced and competitive environment.           Company Name     January 2011   to   January 2012     Safezones Facilitator, Office of Multicultural Student Affairs   City  ,   State      Participated in an intensive training that included a thorough understanding of how to speak publicly about issues that are often considered socially uncomfortable and how to make people at ease with these difficult conversations.  Facilitated conversation and participation in a supportive and sincere manner.  Trained staff, resident support, and students on LGBTQ+ topics, concerns and identities throughout campus.          Company Name     January 2011   to   January 2012     Peer Mediator   City  ,   State      Lead in depth training and seminars on problem solving, particularly at on-campus sorority and fraternity houses, leading to positive outcomes and a happier community within the houses.  Overhauled previously held opinions to view conflict from several different perspectives and find a mutually satisfying resolution.          Company Name     January 2006   to   Current     Server   City  ,   State      Formed long-lasting relationships with customers and coworkers in a fast-paced, multitasking environment.  Awarded with additional responsibilities over time; was working as a cook, bus person, waitress and dishwasher while also supervising other employees.  Learned valuable customer service skills and time management skills.          Education and Training      University of New Hampshire     May 2014       Bachelor of the Arts  :   Psychology and Justice Studies Forensics    Psychology and Justice Studies Forensics        Skills     Conflict resolution, advocacy, group facilitation, program development, youth advocacy, outreach, Microsoft Office, training, counseling, customer service skills, data entry, database, editing skills, money handling, multitasking, presenting, problem solving, programming, public speaking, research, safety, secretarial, seminars, staffing, statistical analysis, strategy, supervising, phone, time management.   ",ADVOCATE
"         CITY CARRIER ASSISTANT       Professional Summary     A results-oriented, service-driven psychology professional who is an analytic problem solver capable of insightful decision making. A skilled troubleshooter able to synthesize disparate pieces of data, draw meaningful conclusions, and execute a concise implementation plan. An astute project manager who can also function as an efficient team leader but who can also operate as a team player demonstrating common sense, working effectively in highly pressurized workplace settings filled with shifting priorities and tight time-frames. An influential consensus builder possessing finely honed interpersonal ability with a proven record of exhibiting personal integrity at all organizational levels.       Skill Highlights         Microsoft Office Suite (Word, PowerPoint, Outlook and Excel), SPSS (Research Data), Public Relations, Crisis Management, Relationship Building, Project Management, Customer Service, Quality Consciousness, and Attention to Details.             Professional Experience     September 2014   to   Current     Company Name    City  ,   State    City Carrier Assistant        Established long-term customer relationships through prompt and courteous service.  Operated motor vehicles in a safe and efficient manner.  Met and surpassed productivity targets and quality standards.  Obtained signatures needed to complete and process all paperwork in a timely manner.  Handled merchandise in accordance with product handling standards.  Loaded and unloaded merchandise at stores and vendor locations..         January 2014   to   Current     Company Name    City  ,   State    Event Ambassador        Developed professional and sustainable relationships with adult and youth clients.  Promoted events before, during and after its scheduled timeframe.  Attended client events and assisted with setup, cleanup and presentations.  Remained engaged with clients and event attendees to assist with any questions or concerns.  Applied counseling, crisis management and/or protective services when needed.         October 2013   to   December 2013     Company Name    City  ,   State    Stock Clerk        Selected products for specific routes according to pick sheets.  Unloaded, picked, staged and loaded products for shipping.  Transported goods from racks, shelves and vehicles.  Worked at a rapid pace to meet tight deadlines.         May 2012   to   August 2012     Company Name    City  ,   State    Sales Assistant/ Cashier        Enforced company policy and demonstrated integrity in facilitating cash and credit transactions ensuring a smooth daily operation.  Generated sales revenue by engaging customers on the sales floor and by demonstrating knowledge of store discounts, promotional programs positively contributing to the company;s profitability and good will.  Replenished floor stock and processed shipments to ensure product availability for customers.         May 2009   to   August 2011     Company Name    City  ,   State    Stock Clerk        Displayed advertising signs and visuals of merchandise to attract customers and promote sales.  Stocked shelves with merchandise and inventoried items to be reordered or replenished.  Answered customers' questions about merchandise and advised them on merchandise selections.  Safely operated manual and electric pallet jacks.  Praised by management for being a fast and efficient worker, requiring little supervision.  Broke down heavy pallet loads of cases, boxes and bags.         May 2008   to   August 2008     Company Name    City  ,   State    Cashier/Host        Greeted and seated guests in a timely manner, and provided assistance to servers.  Accurately operated cash registers for POS transactions with cash and credit.  Maintained awareness of all promotions and advertisements; practiced suggestive selling.  Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.  Cleaned and maintained the beverage area, display cases, equipment, and order transaction area          Education and Training     May of 2014     Morgan State University   City  ,   State  ,   USA    Psychology   Bachelor of Science     Psychology        2008     Hillside High School   City  ,   State         Diploma                  High School Diploma            Interests     Morgan State Varsity Football          Defensive End (DE)          Fall 2012 ­  Agape Family Worship Center          Member & Volunteer          Spring 2000 to Present       Skills    Active Directory, advertisements, advertising, cash registers, Hardware, counseling, credit, crisis management, client, clients, Customer Service, Information Systems, merchandising, Excel, Microsoft Office Suite, Outlook, PowerPoint, Word, Networking, POS, presentations, Project Management, Psychology, Public Relations, Quality, Relationship Building, Research, retail, selling, sales, servers, SPSS, Statistics      Affiliations and Achievements       Mae P. Claytor Conference Research Conference       2014   Morgan State Varsity Football          Defensive End (DE)          Fall 2012 ­ Spring 2013   Agape Family Worship Center          Member & Volunteer          Spring 2000 to Present     ",PUBLIC-RELATIONS
"         ADVOCATE       Summary    In-depth knowledge of taking orders, compute charges, and administer billing or payments.
* Hands-on experience in reviewing, updating or making changes to customer accounts.
* Track record of listening and responding to customers' needs and concerns.
* Able to handle returns and complaints effectively.
* Demonstrated ability to record details of client contacts and service history.
* Proven ability to determine answers and solutions quickly.
* Special talent for handling irate and angry customers.
* Proven written and oral communication skills
* Proficient in managing business correspondence
* Ability to organize personal work priorities
* Knowledge of filing and updating records
* Ability to work independently and as part of a team
* Excellent organizational skills
* Expert in handling office equipment
* Internet savvy with a proven expertise in using MS Office applications
* Excellent customer service orientation
* Special talent for researching and analyzing data effectively
* Exceptional attention to detail with proven interpersonal skills      Skills          Microsoft Word  Microsoft Office  Microsoft Outlook  Microsoft Power Point  Microsoft Excel  Mostly Microsoft Excel and Microsoft Word                Experience     10/2016   to   Current     Advocate    Company Name   －   City  ,   State     Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence.  Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to include managing their health and well-being by selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider   Intervene with care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed  Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient  Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member  Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues  Provide education and status on previously submitted pre-authorizations or pre-determination requests  Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance          06/2015   to   10/2016     CSR II    Company Name   －   City  ,   State      Received an award of excellent customer service
Received ""Year of service Award""
Received 5 year award
Received employee of the month twice with Brookdale Senior Living
Received ""Consultant Sales Award""
Received employee recognition 6 months in a row along with a trophy of excellence and 6 other trophies with JP Morgan Chase.  I was a Top Performer for 2014.         10/2013   to   06/2015     Business Banker    Company Name   －   City  ,   State      As a Business Banker I provided guidance and assistance to business owners in managing their accounts.  I manage quality assurance, problem resolution, and a lot of data entry.  Worked a lot with numbers.  I am a Peer Coach in which I help train, guide, and motivate new hires.  Responsible for ensuring the client experience is world class and that interactions/issues are resolved accurately and expediently.  Handle client email/phone call interactions of a maintenance nature by retaining a thorough knowledge of the Policies and Procedures and all systems in order to assist the client and manage escalated issues.  Use a high level of client service skills in order to defuse potentially difficult and/or upset customers with complex issues.            Took the initiative to create escalation of any issue that cannot be resolved within the anticipated service level or one that creates risk or exposure for the customer or the bank.  Identify trends within the escalated emails/issues that lead to improvement opportunities in policies/procedures processes.  Utilize time at work efficiently to meet or exceed production goals as outlined in the metrics scorecard.  Consistently perform follow up to ensure customer satisfaction and to validate the accuracy of work.  Was required to assist department in meeting and exceeding SLA's by handling other functions when volumes fluctuate.  Research and resolve complex client's issues by working in partnership with partner groups.  Types of cases included fraud resolution, treasury solutions, complex account maintenance, internal relationship maintenance and billing inquiries.  Support field Business Relationship Managers in the successful servicing of customers.  Investigate electronic transactions for successful resolution.  Use multiple systems and internal resources to resolve issues.  Increase customer satisfaction through excellent communication and follow up.  Document issues and record resolutions for the firm's system of record.  Acted independently within policy to assist customers and internal partners and escalate in cases where the policy is preventing us from delivering the right client experience.  Demonstrate sound decision making skills to protect the firm's interest while providing a superior customer experience.         04/2004   to   09/2013     Life Enrichment Coordinator/Marketing Coordinator    Company Name  －   City  ,   State      Designed a creative and exciting life enrichment program to meet the individual needs and interests of the community.  Plan monthly calendar for the community.  Participated in discharge planning with the other members of the management team.  Coordinated the transportation, monitored budget, equipment, and supplies through Microsoft Excel.  Provided guidance and acted as a resource to staff on the importance of life enrichment.  Ensured that programs met all state, federal, local regulations.  Coordinate quarterly events at the community.  Developed and maintained contact with community agencies and supervise volunteers.  Coordinated move-ins and move-outs.  Coordinated the Welcome Committee.  Lots of Data Entry through Microsoft Excel and filing.          Education and Training     2018       Business Administration Human Resources    Argosy University          Business Administration Human Resources       2001       Paralegal Studies    Penn Foster University          Paralegal Studies       1997           Cosmetology College
          National Beauty College                 1996     High School Diploma  :   Business and Cosmetology    W.W. Samuell High School          Business and Cosmetology        Skills    adding machines, Balance, billing, bonds, budget, Business Administration, calculators, cashier, clerical, Coach, excellent communication, Consultant, client, customer satisfaction, excellent customer service, Data Entry, decision making, discharge planning, email, filing, financial, funds, Human Resource, managing, Microsoft Excel, exchange, mail, money, Microsoft Office, Microsoft Outlook, Microsoft Power Point, Microsoft Word, photography, Policies, problem resolution, processes, purchasing, quality assurance, receiving, maintain records, Research, Sales, SLA, sound, phone, transportation, treasury, type, typing, written   ",ADVOCATE
"         MANAGER OF FINANCE         Professional Summary    Highly motivated individual with demonstrated proficiency in listening to clients needs, and formulating the tactical plan to achieve the best results for all parties involved. Constantly explores new and challenging opportunities to further elevate client loyalty and boost revenues.  Known for honesty, integrity and a genuine passion for setting and achieving goals for self, while helping others attain theirs. Superior interpersonal dynamics interface seamlessly with others from all levels, backgrounds and cultures. Respected for maintaining a professional and positive demeanor. Career Achievements Quickly recognized financial instability within the company. Immediately identified the cause and formulated a plan that successfully resulted in the avoidance of bankruptcy which showed the stability needed to acquire an additional million dollars from investors. Finance and Operations Director for a multi million dollar premium finance company as well as agent within the parent company, simultaneously. Developed professional partnerships through interpersonal skills, integrity and honesty. Successfully obtained licenses through the state of North Carolina allowing me to become an Insurance agent for Property and Casualty for home and auto. Developed and streamlined a system of ""checks and balances"" to ensure proper resolution of financial situations, resulting in a 95% return of premium after cancellation. Trained 27 agents on standard operations and ethical practices to ensure professional service that proved successful in the overall growth and financial stability of the company. Qualification Highlights Intermediate level profiency with Microsoft Office, Advanced with FinanceMaster and Jenesis software, both Financial and Client support databases. Outstanding ability to multi-task while working two separate software programs, provide technical support for both programs and maintain a website with ease, still providing excellent customer service to Clients on the phone and in the office. Reputed as a competent trouble shooter. Clients were confident that issues would be thoroughly investigated and resolved. Recognized as expert in client networking, as well as building and fostering long-term business relationships. Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills. Strengthened the reputation of Insurance Payment Center and Johnson Insurance Management for quality personal service to increase referrals.      Skills                    Work History      Manager of Finance  ,     01/2008  
                            to   01/2012     Company Name   –   City  ,
                          State      Developing crucial business relations for the success of the company.  Balancing relationships between clients and company's.  Provide technical and website support for clients, agents and company's.  Maintenance of 5000 active accounts, as well as 300 accounts currently in collections.  Assisted with accounts payable/receivable.  Utilized and maintained two client databases, websites.  Responsible for processing notices and invoices.  Currently process more than $75,000 in customer payments weekly plus an additional $20,000 in company refunds, and process $40,000 in financing for new accounts, assuring that customers are in good credit standing with IPC.  Collecting on more then 40% of bad debts weekly, which is up 95% since taking over the Director of Financing Position.  Provide financing for more then 27 agents which work in 9 offices spread throughout North Carolina.  Daily, weekly and monthly balancing of 5000 accounts and verification of funds received and delivered from all 9 agencies.  Personally communicated with 17 different insurance companies, assuring them that polices and procedures are followed and in conjunction with ours.  Consistently work with state regulations to make sure that laws pertaining to customer relations and national guidelines responsible for ethical insurance transactions are practiced daily to assure the correct treatment of clients.  Daily managing of the office and client services to nullify conflict when dealing with accounts and past due payments or cancelled accounts.  Developed client memos dealing with increases in payments, collections, and contract errors.  Wrote policies and procedures pertaining to the daily operations for financing and the proper process on how to collect bad debt effectively for agents to follow.  Trained a trusted agent within the parent company on the rules and regulations for financing to assure a secondary set of checks and balances was in place.         Insurance Agent  ,     01/2009  
                            to   01/2011     Company Name   –   City  ,
                          State      Writing insurance policy's for home and auto coverage.  Liaison for clients and 17 insurance companies.  Processing claims and new business applications.  Training new agents on state and federal regulations.  Provided accountability and corrections for agent errors company wide.  Highly recognized by companies as support to troubleshoot and correct complicated agent errors and sought by clients for further explanation of their insurance policies.  Ability to maintain multiple accounts simultaneously assuring good standing and proper support.  On a monthly basis, created more than 80 new accounts resulting in an increase of more than $40,000 of revenue.  Owner requested my assistance to build new relations and rebuild current client relations due to lack of customer service from previous agents.         Grocery Manager  ,     01/2007  
                            to   01/2008     Company Name   –   City  ,
                          State      Ensure excellence in customer service, Review of operating and financial reports to determine the status of the store relative to budgeted sales, expenses and payroll.  Associate management and development, Associate training and evaluations.  Responsible for Ordering, Maintaining inventory, developed and implemented plans of action to reduce overhead expenses and loss, Merchandising to ensure an increase in profits and conducted formal ""store walks"" to ensure optimum store conditions, product quality, freshness, availability while completing documentation in accordance with Foodlions standard practice guidelines.         Manager  ,     01/2004  
                            to   01/2007     Company Name   –   City  ,
                          State      Ensured a high level of customer service through staff development, increasing employee morale and retention, leading my staff of 30 by example.  Scheduling and financial review.  Monitored compliance with health and fire regulations regarding food preparation, serving and building maintenance.  Organized and directed staff training, resolved personnel issues, hired new staff, and evaluated employee performance.  Monitored food preparation, size of portions, garnishing and presentation of food to ensure food is prepared and presented to highest quality and satisfaction.  Investigated and resolved complaints regarding food quality and service.  Assisted with planning menus and food preparations based on anticipated number of guests, palatability, popularity, and costs.  Assisted with creating specialty dishes for daily specials.  Kept records required by government agencies regarding sanitation and food subsidies where indicated.  Bartending, coordinating special events for large parties and catering.         Education      Bachelor of Science  :   Organizational Management  ,
                          1 2016     Charleston Southern University   -   City  ,
                              State    Organizational Management Currently enrolled in the CAPs online program
North Carolina license, Casualty Insurance       North Carolina license, Property Insurance	2009 Charlotte, NC Certification, Store management and operations	2007 Foodlion Management 	Wadesboro, NC Certification, Restaurant management and Operations	2004 Jocks and Jills Sports restaurant	 Charlotte, NC Associate of Science   :     1 2009       City  ,
                              State           Information Technology
Certification, Medical Assistant	1995  :         South Piedmont Community College   -   City  ,
                              State           American Career College   -   City  ,
                              State     GPA:   with top honors.   with top honors. South Carolina license, property and casualty	2011       Accomplishments      Non resident licenses	Charleston, SC Affiliations North Carolina Department of Insurance North Carolina Chamber of Commerce Association of Agents in North Carolina South Carolina Department of Insurance So we need to fix the way the name is laid out We need to refine the verbiage.  Set all words to past tense.  cant use currently you aren't doing it now) Bullet information Keep info direct and forget words that embellish or leave to interpretation.        Skills    accounts payable, credit, client, clients, client relations, customer relations, customer service, databases, documentation, special events, Financing, financial, funds, government, Information Technology, Insurance, inventory, Director, managing, Merchandising, office, payroll, personnel, policies, quality, sales, Scheduling, staff development, staff training, troubleshoot, website, websites   ",FINANCE
"         REVENUE CYCLE ADVOCATE       Summary     Dedicated and focused Office Manager/Supervisor who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.Energetic Revenue Cycle Advocate with 20+ years experience in high-level executive support roles. Organized and professional.       Highlights          Microsoft Office proficiency  Excel spreadsheets  Self-directed  Results-oriented  Meticulous attention to detail  Time management  Professional and mature  Strong problem solver  Advanced MS Office Suite knowledge  Resourceful      Strong interpersonal skills  Medical terminology  Meeting planning  Report development  Report writing  Billing and coding  Workers' compensation knowledge  Claims appeal procedures  Insurance eligibility verifications            Accomplishments     Coordinated all department functions for team of 10+ employees.Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.Successfully planned and executed corporate meetings, lunches and special events for groups of 10+ employees.  Planned and executed all aspects of a major office headquarter move.Increased office organization by developing more efficient filing system and customer database protocols.Promoted to Revenue Cycle Advocate.Successfully planned and executed corporate meetings, lunches and special events for groups of 10+ employees.       Experience     06/2011   to   Current     Revenue Cycle Advocate    Company Name   －   City  ,   State      Planned travel arrangements for 2 executives and 10+ staff. Educate and train clinics and hospital departments on Epic, Signature, MS Word, Excel, Emdeon  and Payment Manager system. Assist clinical staff and office staff their assigned Work Queue. Monitor trends on staff and provide training & updates to company data base systems.  Assist with patient account merge on  Duplicate Guarantor Acct, Provide assistance to patients such as Medicaid, Physician Reach Out & Financial Assistance. Planned meetings and prepared conference rooms.Wrote reports and correspondence from dictation and handwritten notes and send Weekly Status reports to all clinical managers on trends, audits from the clinic WQ's errors from office staff and patient complaints Work Contested Work charges received from customer service.  Collecting self pay payments from patients and post in the Epic System Set payment plans in Epic Financial Assistance using Search of America and On Point system.         09/2009   to   06/2011     Payment Reconciliation Rep    Company Name   －   City  ,   State      Research unidentified payments on Epic System, Signature, Emdeon System Payment manager system, and commercial insurance websites.  Created PDF files on Epic system Create naming conventions for electronic files in Epic Electronic payment postings on Epic System Wachovia Lock Box Denials and electronic lockbox receipts in Epic Resolve unidentified payments follow up with Independent Clinics and Insurance Companies for missing payment or unidentified electronic remits and paper remit.  Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Designed electronic file systems and maintained electronic and paper files.Served as central point of contact for all outside vendors needing to gain access to the building.Maintained an up-to-Made copies, sent faxes and handled all incoming and outgoing correspondence. department organizational chart.         06/2007   to   09/2009     Patient Accounts Rep III    Company Name   －   City  ,   State      Insurance follow up for Denied Claims and Self Pay after Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Managed daily office operations and maintenance of equipment.Isurance Balances Work ATB report for insurance follow-up Work Dun level report for Guarantor/patient follow-up Work Bill-hold Report for Guarantor follow-up Appeals for Medical Necessity to insurance companies.         10/2002   to   06/2007     Medical Insurance Specialist III    Company Name   －   City  ,   State      Insurance follow-up, customer service, served as central point of contact for all outside vendors needing to gain access to the building.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents.         01/2000   to   06/2002     Medical Billing /Recovery Specialist    Company Name   －   City  ,   State      Billing and collections Insurance follow up for Denied Claims and Self Pay after Insurance Balances Credit balances - Refunds Verify demographic information Verification List from SSI for Billing Errors Set budget plans Answer in/out bound calls Use automated dialer system Medical Terminology Insurance verification Follow up with doctor office for accurate CPT and ICD-9 codes obtained for maximum reimbursement. Customer service and clerical duties.         09/1990   to   09/1997     Health Unit Coordinator    Company Name   －   City  ,   State      Duties involve standard administrative responsibilities, answering multi-line phones, making copies, scheduling appointments and maintaining supplies.Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.Managed daily office operations and maintenance of equipment.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Received and distributed faxes and mail in a timely manner.Properly routed agreements, contracts and invoices through the signature process.Made copies, sent faxes and handled all incoming and outgoing correspondence.Dispersed incoming mail to correct recipients throughout the office.Maintained an up-to-date department organizational chart.Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.  Admit patients, administer and maintain patient records, break down medical charts for record keeping and coordinate billing.  Communicate with the clinical staff to ensure all appropriate patient information gathered Responsible for typing up discharge instructions for a patient.          Education     6 1990     High School Diploma  :   Business    Northern High School Durham NC UNITED States   －   City  ,   State  ,   US     Top 10% of class Emphasis in BusinessOffice Administration courseworkCoursework in Administrative Technology and Coursework in Human Resource Management and Business Administration        2002     Business Diploma  :   Medical Billing & Coding    Georgia Medical (EverestUniversity) ATLANTA GA United States   －   City  ,   State  ,   US     Top 10% of class, Emphasis in Medical Billing and Coding, medical terminology,Coursework in Human Resource Management and Business Administration             Bachelor of Science  :   Business Administration Management    Walden University   －   City  ,   State  ,   US     Top 10% of class,Emphasis in management and team building, Coursework in Administrative Technology, Coursework in Human Resource Management and Business Administration         Skills     Experience with Epic System, Epicare, Emdeon, Training and educating staff on Epic WQ's, Creating Workers Comp cases in Epic, Signature, IDX, Medical Manager, MS Word, Excel, NC Tracks, Customer Service skills, Collect payment over the phone and posting payments in Epic    ",ADVOCATE
"         ASSISTANT MANAGER           Summary    General Associates with emphasis in Business Admin. and Communications Current 3.0 GPA Volunteer Junior Achievement teacher Grades 1st and 3rd 3 yrs. as a volunteer in special needs classroom Routinely helped as many as 350 customers each day in a high-volume retail Store. Consistently exceeding daily sales targets with an average of $3000 in sales each day. Over 13 years in retail/customer service Has managed over 13 people at one time.           Experience      Assistant Manager    February 2015   to   Current     Company Name   －   City  ,   State      Closing and opening store and all daily operations.  Loss prevention.  Banking and merchandising.          Assistant Manager    January 2013   to   February 2015     Company Name   －   City  ,   State      Communicated information to customers about product quality, value and style.  Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.  Completed floor replenishment to guarantee size availability and promote customer satisfaction.          Store Manager    January 2011   to   January 2013     Company Name   －   City  ,   State      Educated customers on product and service offerings.  Offered exceptional customer service to differentiate and promote the company brand.  Communicated store policy violations to the leadership team in a timely manner.          Swing Manager    January 2008   to   January 2011     Company Name   －   City  ,   State      Worked hands on with H.S Students in their training and development to manager trainees.  Recruited, hired, developed and retained retail talent for the company.  Held each team member accountable for achieving brand and performance goals.  Offered direction and gave.  constructive feedback to motivate team members.          Education      BA   :   Communications      Siena Height University   －   City  ,   State      Communications        General Associates   :   General      Lansing Community College   －   City  ,   State      General        Skills    Banking, Closing, customer satisfaction, customer service, direction, fashion, leadership, Loss prevention, merchandising, quality, retail   ",APPAREL
"         FINANCE MANAGER       Summary     Skilled Operations Manager talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty.        Highlights          Operations Management  Customer Relations  Purchasing & Procurement  Fleet Management  Budgeting & Forecasting  Audits  Logistics  Accounting  P&L Management  Business Development  Quality Assurance & Control  Collection Management  Proficient in MS Excel, MS Access, MS Project, Quicken, MS PowerPoint, Inoviswork, SAP, Oracle ERP, Kronos              Accomplishments            Increased output by  32 % through  reorganization of locations to maximize efficiency.      Reduced staff turnover by 45% in one year by implementing several well-received team and morale-building programs.    Qualified location for 2 million dollar remodel by increasing sales 30% through retraining of sales team   Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics.     Boosted customer satisfaction ratings by  40 % in under  4  months.          Experience     03/2016   to   Current     Finance Manager    Company Name   －   City  ,   State      Partner with Product Management and Purchasing Team in determining financial impact due to product cost reductions, new product roll out, etc.   Performed financial statement audits of security broker dealers for purposes of SEC/FINRA purposes.     Completed monthly, quarterly and annual bank reconciliations for 11 small companies.    As appropriate, based on findings make proposal for operational changes (policy, procedures, processes, etc.) Fulfill responsibilities under OHSAS 18001, understand and fully support OHSAS 18001 system.         02/2013   to   03/2016     District Manager    Company Name   －   City  ,   State      Determine the hiring needs of the store, interview prospects, and bring on board store associates that will work courteously, efficiently, and effectively to meet the store's operational goals.   Developed and managed annual operating budgets for 4 locations in the division.      Recruited, hired and trained  20  new employees for District Management and  Store Management           Ensure operational policies and procedures are adhered to by all store personnel.         06/2010   to   11/2012     Operations  Manager    Company Name   －   City  ,   State      Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes and enhanced management reporting   Organize and intensify efficiency support services by ameliorating functions and coordinating communication between businesses and support functions   Perform a meaningful role in long-term planning and establishment initiatives aimed at operational distinction   Supervise overall planning systems, financial management and control Organizing the budget of the company in collaboration with the director.         06/2001   to   06/2010     General Manager    Company Name   －   City  ,   State      Increased profits by 20% in first year, resulting in one of the best possible ROI's.  Cut cost of goods sold by 13% by negotiating lower freight rates and increasing standards of product quality.  Identified need for comprehensive business management solutions.  Developed training program for new employees that company implemented nation wide.          Education      2008     Bachelor of Arts  :   Political Science    Grand Valley State University   －   City  ,   State             2012     J.D.  :   Criminal Law    Duke University Law School   －   City  ,   State              Skills    Accounting, Budgeting, budgets, budget, Business Development, business management, business processes, business solutions, Customer Relations, ERP, financial, financial management and control, Forecasting, hiring, inventory, Kronos, Logistics, director, management reporting, MS Access, MS Excel, MS PowerPoint, MS Project, negotiating, Operations Management, Oracle, Organizing, personnel, policies, processes, Procurement, Product Management, progress, proposal, Purchasing, quality, Quality Assurance, Quicken, sales, SAP   ",FINANCE
"         DIGITAL MARKETING LEAD       Summary     Digital marketing professional with experience in sales, marketing and management. Knowledgeable about e-commerce, social media and creative digital design.       Highlights          Digital advertising  Advertising  Customer service-oriented  Excellent written and verbal communicator      MS Office proficient  Effective team player  Dependable and reliable  Calm under pressure            Experience      Digital Marketing Lead   12/2014   to   Current     Company Name   City  ,   State       Maintain the Digital Marketing Board for the Spa and Fitness Center.  Create, edit, and update flyers for the Digital Board regarding current and upcoming events at the Club.  Upload class schedules, class descriptions, and corresponding videos to the Digital Board on a daily basis.          Spa and Fitness Concierge   10/2014   to   Current     Company Name   City  ,   State       Demonstrated excellent customer service to all of the member and their guests.  Compete with co-workers for monthly performance based sales bonuses and incentives.   Recommend specific services to members depending on what he or she is looking for.  Provide adequate knowledge of the services that we provide along with the products that we sell.          Spa and Fitness Concierge   06/2014   to   10/2014     Company Name   City  ,   State       Demonstrated excellent customer service to all of the member and their guests.    Schedule appointments for massages, facials, personal trainers, manicures, pedicures etc.  Recommend specific services to members depending on what he or she is looking for.  Provide adequate knowledge of the services that we provide along with the products that we sell.          Assistant Soccer Director   07/2014   to   08/2014     Company Name   City  ,   State       Head of coaching for 6 week soccer camp with 50 kids ages 4-13 and 7 coaches under me when Director was not present.  Worked directly with the director of the camp to provide excellent training sessions as well as fun organized games.  Demonstrated leadership for the other coaches to follow while participating in each drill and game that the kids played.          Team Leader Sales   06/2013   to   06/2014     Company Name   City  ,   State       Effectively lead the Sales Team and entire Store in driving Sales, Customer Service and Recovery by directing and acting as a role model in an competitive environment.  Shared product knowledge with customers while making personal recommendations.  Maintained friendly and professional customer interactions.  Assisted customers in finding the right products to fit their needs and goals          Customer Service Lead/Sales Associate   04/2012   to   06/2013     Company Name   City  ,   State       Demonstrated that customers come first by serving them with a sense of urgency.  Provide customers with product knowledge while making a sale.  Opened and closed the store, including counting cash,opening and closing cash registers and creating staff assignments.  Worked as a team member to provide the highest level of service to customers.          Director of Soccer   12/2011   to   03/2012     Company Name   City  ,   State       Developed and promoted our soccer tournaments, leagues, classes, and skills clinics through outside sales, cold calls and flyers.  Organized and executed a seasonal recreation soccer league with over 250 kids ranging from ages 6-15.  Coached over 350 kids a week in various soccer classes, skills clinics, and rec practices from ages 2-15.          Customer Service Director   06/2010   to   12/2011     Company Name   City  ,   State       Managed over 15 employees at any given time including developing the schedule, assigning tasks, interviewing, submitting the payroll, and evaluating all customer service employees.  Provided customers as well as the customer service employees with the correct knowledge regarding all aspects of the facility.  Directed my staff towards handling each and every issue in a professional and timely manner while taking the lead role in personally diffusing customer complaints.  Involved in all aspects of the soccer program including doing the majority of the coaching for kids ages 2-15.          Student Athlete   08/2006   to   05/2010     Company Name   City  ,   State       student athlete which I devoted 20 hours per week to athletics while carrying a full course load.  Gained valuable leadership and team building experience.  Established time management skills while being committed to both schooling and athletics.          Internship   05/2009   to   07/2009     Company Name   City  ,   State       Provided operational leadership and direction for key aspects of the facility such as coaching, marketing, safety, communications and overall management.  Developed and maintained a database to execute marketing calls.  Assuming overall responsibilities for the functioning of the soccer department.          Education      Bachelor of Arts  :   Sport Management   May 2010       Warner University   City  ,   State         Minor in Marketing           Skills     digital advertising, marketing, outside sales, retail sales    ",FITNESS
"         IT CONSULTANT           Professional Profile    Accomplished Senior IT Engineer with
demonstrated ability to analyze business requirements and create effective
technical solutions applicable to diverse industries. Serves as strategic
partner to senior management, identifying business requirements, aligning IT
assets with company goals and making key strategic contributions. An experienced Network Engineer with excellent troubleshooting
skills.      Highlights          Over 15 year experience in Design,
installation and management of data and voice network.   Expertise includes: Design, build and maintain Microsoft Windows Servers
including Domain controllers, Exchange, SQL Database and Web servers, Novell
servers and Linux servers; setup and configure virtual servers using
VMWARE/ESXi and Hyper-V.      Academic background includes Bachelor's degree in Electrical Engineering and Master of Information Systems.            Areas of Expertise      Extensive knowledge of computer hardware and software, and networking appliance such as switches, routers and firewalls using Cisco, Meraki, Sonicwall, HP, Dell and Juniper  Design, Install, configure, troubleshoot, and maintain routed LAN, routed WAN, Switched Network, Wireless Network, VPN and remote access thru Citrix or Terminal services.  Design and maintain Microsoft Servers, including Windows NT Server, Windows 2000, Windows 2003 Server, Windows 2008 Server, Windows 2012 Server, Active Directory, WEB Server, Exchange 2000, 2003, 2007, 2010, 2013, Office 365 and SQL 2000, 2005, 2008, 2012, 2014 server.    Design and maintain Novell Network, including Netware 3.0 to 6.5, Border Manager and GroupWise server.  Design and deploy backup systems, including BackupExec, Veeam, Acronis and online backup services such as Datto and Barracuda  Extensive knowledge of computer applications such as Spreadsheets, Accounting and E-mails (Exchange and GroupWise), Office 365, Medical Programs (Practice Management, EHR/EMR, Medical Billing and Coding). Advanced knowledge of MS-Office 2003, 2007, 2010, 2013 including Visio. Expert on endpoint protection such as Anti-Virus/Anti-Malware  Advanced knowledge of regulatory and compliance obligations associated with HIM Operations including coding.        Experience      IT Consultant    November 2011   to   Current     Company Name   －   City  ,   State      Provides hardware
and software specifications to users based on application and business needs
and anticipated growth, installs new servers, routers, firewall and maintains
the entire infrastructure.
  Recommends
changes to improve systems and network configurations, and determine hardware
or software requirements related to proposed changes.

  Performs
troubleshooting for complex hardware, software and network problems.

  Defines
procedures for monitoring and evaluates, diagnoses, and establishes work plan
to resolve system issues.

  Manages multiple
projects and work as a project leader and as a project team member to help
complete the jobs on time.

  Researches,
evaluates and recommends new and more efficient software and hardware products.

  Maintains and
administers computing environments including computer hardware, systems
software, applications software, and all configurations.

  Manages major upgrades
of systems and/or relocation offices and facilities including assessment of
requirements through to implementation and testing of solutions.    Manages data
backup, availability, and recommends data recovery solutions.           IT Consultant/Analysts/Network Engineer    November 2009   to   October 2011     Company Name          Install and
manage Local Area Network, Servers, firewalls, routers, switches, VPN
connection, Remote access and security components.

  Perform daily
administration functions such as add/change users, check backups, virus
detection, signature updates, intrusion prevention, monitoring, and performance
tuning.

  Deploy, maintain,
upgrade and update VMWare, Microsoft Hyper-V servers.

  Maintain and
update company's websites, Server's firmware, patches and service packs
  Manage backup,
image of servers and workstations and disaster recovery architecture.

  Modify user
accounts, password, content filtering, rights and securities.
  Maintain SQL
databases, create, modify and optimize as necessary to increase productivity.
  Organize and
optimize network directory and file layout for ease of use and management.   Serves as a
technical resource to the HIMS function in other centers throughout the region
if needed.
Performs other duties & accepts responsibility as assigned.
  Provided annual
savings through implementation of automated data system utilizing latest
technologies

  Responsible for
HIM operations involving continuous evaluation and re-engineering of applicable
processes and organizational design based on current and new client needs.
  Ensures the
efficient day-to-day operations of the HIMS departments within a cluster.  Establish procedures & practices within
organizational policies & service standards & ensure the prompt
resolution of internal customer & member concerns.   Participates in
the Research, development & implementation of HIMS policies &
procedures, operations & automated systems providing medical information to
client staff & providers.

  Ensure that
company is fully compliant, following proper HIPAA policy, rules, regulations,
guidelines and other standards.

·            Forecasts the
hospital's future technical and information needs and various property
improvement projects.  Develops and
adheres to annual operating and capital budgets.           IT Consultant/Network Administrator    December 1994   to   September 2009     Company Name          Served as Project Manager for GNC Operations Center and on several central offices build out projects in Los Angeles Counties.  Acted as consultant to senior executives of GNC to accommodate Y2K network deployment.Responsible for effective establishment of strategic relationships that fueled adjacent market growth.  Successfully established relationships with key customers that included Verizon Wireless and others.  Managed functions that provided field engineering, logistics support and system assessment worldwide.  Marketed support products that resulted in increased revenue while positioning organization for further growth.  Effectively led delivery of support programs while increasing sales by17% and building strong customer relationships.Largest growth offshore.  Designs, plans and implements Microsoft and Novell Networks.  Setup and configures Microsoft, Novell and Linux, Citrix, Terminal, WEB and Blackberry Servers   Setup, configure, administer and maintain CISCO, Juniper, Sonicwall and other manufacturer switches, routers and Firewalls.  Implements new technology and network strategies   Managed overall optimum performance of the WAN/LAN and security infrastructure   Performs automation projects.  Managed Healthcare clients, installing and maintaining medical application programs.           Computer SERVICE Engineer    January 1991   to   November 1994     Company Name   －   City  ,   State      Designs and implements Local Area Network Systems (i.e.  prepares servers, load application programs, configure switches, routers and firewalls).  Setup and maintain multiple and mixed domain networks Troubleshoots network problems, LAN and WAN Handles all servers and networking Technical Support.  Researches escalated problems and provide solutions as necessary.  Setup and configures Backup and disaster recovery Evaluates new systems and checks product quality.  Provides training to new employees.          Education      Master of Science   :   Master of Information Systems      Master of Information Systems        Bachelor of Science   :   Electrical Engineering      Electrical Engineering        Cisco Certified Network Associate (CCNA) Microsoft Certified professional (MCP) Certified Novell Engineer (CNE) Netware 6 Certified Professional Coder (CPC) Certified Professional Coder-Hospital (CPC-H)                 Technical Skills    Accounting, Active Directory, Anti-Virus, automation, Backup, budgets, CCNA, Cisco Certified Network Associate, Certified Novell Engineer, CNE, CISCO, Citrix, computer hardware, Computer networking, computer applications, consultant, consulting, client management, content, client, clients, databases, Database, delivery, Dell, disaster recovery, Firewalls, GroupWise, HP, image, Local Area Network, LAN, layout, Linux, logistics, market, Medical Billing, access, Microsoft Certified professional, MCP, Exchange, Office, MS-Office, SQL 2000, Microsoft Windows, Windows, Windows 2000, 2000, Windows NT Server, Netware 6, network engineering, Network, networking, networks, Novell, Netware 3.0, Novell Networks, Novell Network, Novell servers, organizational design, organizational, policies, positioning, processes, Coding, quality, reengineering, Research, routers, sales, securities, Servers, Spreadsheets, SQL, strategic, switches, Technical Support, telecommunications, troubleshoot, upgrade, VPN, Visio, Web servers, WEB Server, websites, WAN, Y2K   ",CONSULTANT
"         FINANCE OPERATIONS/ SUPERVISOR MANAGER         Professional Summary     Looking for a position as Manager in a company that provides an open environment with many opportunities for continuous growth.I am highly motivated achiever who is recognized for combining program excellence, integrity, and innovation with best practices and disciplined attention to achieving immediate and long-term goals and objectives       Core Qualifications         Microsoft Office 2010 Window XP (Word, Power Point, Excel, Access), Vista, People Soft, Ensemble, Vantive/Newt, Agent Works, Web Client, TotalView/IEX, Internet Explorer, 1SourceCenter Connect,ICare , Call Support Tools. Amdocs, Exony &Cisco systems ,10-key by touch:     Strong leadership skills  Exceptional at resolving complex problems  Excellent communication skills both verbal and written  Good at presentations and conducting trainings for employees  Energetic, creative, and great ability to motivate others  Great interpersonal skills and the ability to resolve customer complaints and internal conflicts  Time-management and multi-tasking skills            Experience      Company Name    City  ,   State    Finance Operations/ Supervisor Manager   09/1999   to   02/2012             Company Name    City  ,   State    Customer Relations Manager    03/2012   to   Current       Supervise and manage the daily operations of employees.  Successfully led key projects which resulted in employee of the month.Monitor employee performance to ensure goals and objectives are met and/or exceed and that quality control techniques are utilized by each employee.  Responsible for customer satisfaction and the implementation performance and service standards related to Sprint Nextel Direct Service.  Prepare daily reports of key milestones as management tool to ensure that performance levels for each employee are properly documented for use during the mid-year and annual evaluations.  Ensure new hires are familiar with the day to day administrative operations of the organization and have all the necessary tools to perform daily tasks efficiently and effectively.  Field questions when necessary.  Counsel employees on defining career and work related goals and objectives.  Advise employees when necessary of opportunities and/or training that would enhance career opportunities at the company.  Knowledge of principles and processes for providing good customer and personal service.  Developed yearly and monthly team building actives for employees and upper management.  Responsible for tracking customer claim information in system database and negotiating resolution of complaints that can be handled on the local level.  Processed complaints resulted in 95% resolution to the satisfaction of both the customer and the company.  Assist customers with routine requests, questions, and concerns regarding various store policies and their accounts.  Research billing inquiries to ensure customers receive the best service possible.  Work in conjunction with upper management/ director to identify performance gaps and develop departmental budget and controls in the operations.  Provide written and verbal feedback regarding work results.  Develop and implement processes and/or operational improvements to enhance efficiency and effectiveness of the  operations.  Ensure that productivity meets or exceed service and quality standards.  Successfully developed and implemented several creative employee incentives for processing regional, government and corporate collections and establishing new accounts.  Successfully refined and implemented new projects focused on aiding the Center in processing collections more efficiently and effectively closing gaps in process.  Prepare daily reports of collection and customer care receipt transactions and disbursements.  Reconcile daily accounts payable, accounts receivable and cash receipt transactions in general ledger.  Ensure that all monetary transactions are properly documented.  Review and monitor reports as required (i.e., daily time sheets, budgets, etc.).  Interface with other business units to ensure timely completion of work.  Outstanding interpersonal, motivational and presentation Driving business decisions.  Can think strategically in order to create a vision and set company direction.  Generating innovative ideas that are cost-effective ensuring profitability to the company.  Implementing change in the work process to optimize productivity.  Presenting the monthly performance in the monthly review meetings.  Ensuring that the employees adhere to the company's rules and are in sync with the company's mission and value.  Delegating tasks to the subordinates.  Negotiate and manage agreements through business contract process.  Managing client relationships to build a reputation for excellent service and generate repeat business Informed the customers about the advantages and ease of use of credit cards the company offers.          Education      Early CHildhood education/ computer Science. 

1996 Certificate in Early Childhood Education  :  Early Childhood Education    1995     Community C COLLEGE OF DENVER  ,   City  ,   State  ,   USA            Certificate in Early Childhood Education  :  Early Childhood Education   1996     EMILY GRIFFITH OPPORTUNITY SCHOOL  ,   City  ,   State  ,   USA            Diploma  :  General Studies    1993     GEORGE WASHINGTON HIGH SCHOOL  ,   City  ,   State  ,   USA    GPA:   Rewards and recognition 2004-2006 Circle of Excellence Recipient 2012 Crown Perks winner 2013 Crown Perks winner 2014 Pinnacle Perks winner             Professional Affiliations     Owner of Nonprofit organization  Co Founder& Executive Director of Lug- N - Nuts Car Club  Member of Colorado Low-rider Alliance       Skills     10-key by touch, accounts payable, accounts receivable, administrative, billing, budgets, budget, Cisco, closing, interpersonal, credit, Client, customer satisfaction, customer care, database, direction, Driving, general ledger, government, Internet Explorer, team building, director, Managing, meetings, Access, Excel, Microsoft Office, Power Point, Window, Word, Works, negotiating, People Soft, policies, Presenting, processes, quality, quality control, Research, Vantive, vision, Vista, written    ",FINANCE
"         BUSINESS DEVELOPMENT MANAGER       Professional Profile     Highly qualified, detail-oriented and hardworking Manager with more than 15 years of experience. Proficient in research, writing, case management and client relations. Expert computing and technology skills including competence in multiple software applications.       Qualifications          Inventory Management  Leadership Development  Risk Management         Staff Development  Project Management                Managing Employees  Marketing         Team Building          Budgeting      Financial Management            Accomplishments      Increased revenue by 40%  Cut operating expenses by 20% year over year.  Multiple awards for performance.  Developed and implemented client service program, which expanded small-to-medium client base 35%  Developed new quality standards for better quality performance and reliability.  Improve support service level by 20%  Improved customer service satisfaction 3% annually through supply chain management initiatives, inventory control and flexible manufacturing practices.        Experience      Business Development Manager     Jan 2015   to   Current      Company Name   －   City  ,   State     Prospect for potential new clients and turn this into increased business.  Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities.  Meet potential clients by growing, maintaining, and leveraging your network.  Identify potential clients, and the decision makers within the client organization.  Research and build relationships with new clients.  Set up meetings between client decision makers and company's practice leaders/Principals.  Plan approaches and pitches.  Work with team to develop proposals that speaks to the client's needs, concerns, and objectives.  Participate in pricing the solution/service.  Handle objections by clarifying, emphasizing agreements, and working through differences to a positive conclusion.  Use a variety of styles to persuade or negotiate appropriately.  Present an image that mirrors that of the client. Client Retention  Present new products and services and enhance existing relationships.  Work with technical staff and other internal colleagues to meet customer needs.  Arrange and participate in internal and external client debriefs.         Athletic Coordinator     May 2006   to   Dec 2014      Company Name   －   City  ,   State     Responsible for marketing, planning, organizing, implementing, and scheduling special recreation activities and events  Handle the tasks of hiring staff and coordinating volunteers in conducting recreation activities  Perform responsibilities of preparing attendance and program evaluation reports for all recreation programs on a monthly basis  Perform responsibilities of organizing and implementing recreation programs like social functions, arts and crafts, and physical fitness  Responsible for supervising athletic leagues and tournaments, maintaining records, registering program participants, collecting fees and providing various instructional programs  Handle the tasks of updating the positive and negative information regarding recreational programs to the supervisor         Patient Relations Supervisor     May 1999   to   May 2006      Company Name   －   City  ,   State     Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.  Interview patients or their representatives to identify problems relating to care.  Maintain knowledge of community services and resources available to patients.  Refer patients to appropriate health care services or resources.  Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.  Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.  Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.  Analyze patients' abilities to pay to determine charges on a sliding scale.  Teach patients to use home health care equipment         Education      Masters of Public Administration  ,   Budget and Public Finance   2004-12-18     Texas Tech University Lubbock   －   City  ,   State  ,   US     Courses taken: Program Evaluation and Quantitative Analysis, Advance Quantitative Methods in Public Policy & Administration, Public Policy Theory and Process, Public Personnel Administration, Public Organization Theory, Health Care Policy, Public Financial Management, Health Organization Management I & II, Budgeting and Research Methods, Financial and Managerial Accounting, Foundations of Finance, Operations Management         B.A.  ,   General Studies, Business Management   2001-12-15     Texas Tech University Lubbock   －   City  ,   State  ,   US     Courses taken:  International Financial Management, Fixed Income Securities and Credit Analysis, Financial Statement Analysis, Money and Banking, Investment Fundamentals and Security Analysis          High School Diploma     1994-05-15     Denison High School   －   City  ,   State  ,   US     Graduated in the top 10% of the class         Affiliations     American Society for Public Administration  American Public Health Association  Young American Leaders Association       Certifications     CPR  ACE   TAAF Sports Management School       Skills     Leadership Development  Project Management  Budgeting  Employee Management  Operations Management  Business Management    ",BUSINESS-DEVELOPMENT
"         GROUP EXERCISE FITNESS INSTRUCTOR       Background, Objective    Highly seasoned and dedicated mentor with a distinguished reputation of providing outstanding service to the community with a strong capacity to develop quality programs and provide supervised guidance for program staff and participants to guarantee successful outcomes.      Areas of Expertise          Planning/Coordinating  Team Leadership  Program Development  Experience in Management  Community Outreach  Budget Development  Creative Problem Solving  Public Relation      Critical Thinking  Experience in Advertising  Excellent Research Skills  Accountability  Team Building  Staff Motivation  Staff Training  Employee Scheduling            Experience      Group Exercise Fitness Instructor   03/2009   to   Current     Company Name   City  ,   State        Instruct group exercise classes to help strengthen and tone body   Demonstrate the correct way to use exercise equipment          Administrator Support Assistant II   09/2005   to   03/2006     Company Name   City  ,   State        Verified that Information reported on tax returns adheres to applicable tax laws and regulations     Maintained accurate filing system of tax related documents     Updated tax returns made during audit process     Transferred important documents to the appropriate department when requested.           Administrator Support Assistant II   11/2003   to   04/2004     Company Name   City  ,   State       Planned and scheduled meetings, conferences, teleconferences, and travel  Answered or directed inquiries  Maintained taxpayer confidentiality  Completed projects assigned by staff          Nursery Director   04/2001   to   12/2008     Company Name   City  ,   State       Supervised all nursery ministry staff  Developed reports for Ministry Coordinator and Senior Pastor  Recruited qualified and experienced volunteers  Managed budget for fiscal years of 2001-2008  Trained volunteer staff on how to property meet the demands of the nursery  Supervised monthly staff meetings  Ensured background checks were performed for volunteer​​          Data Entry Operator   03/2009   to   Current     Company Name   City  ,   State       Information Processing.  Reviewed corrected data for deficiencies, errors and incompatibilities.  Applied data program techniques and procedures.          Education        Computer Information System Business Management    Alabama State University   City  ,   State       ​​ ​         Bachelor of Science  :   Business Management    Huntingdon College   City  ,   State               Computer Skills     Technologically savvy, skilled in all major operation system   Application including MS Office Suite  Mobile Computing  E-Mail Management        Community Service      Premarital Counselor (2014 - Current)  Salvation Army (2012 - Current)  Board and Parent Coordinator (2006-2008)   Forest Avenue Magnet School-Parent Coordinator (2008, 2009, 2010 & 2011   Montgomery YMCA Barracuda Swim Team (2007-2015)   Coach YMCA Girls Volleyball (2011-2015)   True Divine Baptist Church Community Development Program (2010-2012)   True Divine Baptist Church Game Time Youth Mentor Program (2010-2013)   True Divine Baptist Church Youth Ministry (2005-Current)   True Divine Baptist Church Women Ministry (2004-Current)      ",FITNESS
"         STAFF ACCOUNTANT           Summary    Professional accountant with an outstanding work ethic and integrity seeking to make a valuable contribution utilizing strong analytical, organizational, communication, and computer skills. Summa Cum Laude graduate with BBA in Accounting
*Eight years of accounting experience
*Three years of public accounting experience in governmental auditing
*Five years of private industry accounting and tax experience
*Experience utilizing Microsoft Office, Microsoft Dynamics AX, CaseWare, Ohio Auditor of State GAAP Reporting System, OneSource, SBT, SysPro, and Crystal Reports
*Ohio Notary Public (Commission expires February 15, 2021)      Skills          Analytical reasoning  Compliance testing knowledge  Effective time management  Public and private accounting      Strong organizational skills  General ledger accounting  Superior research skills  Flexible team player            Experience      Staff Accountant    January 2016   to   Current     Company Name   －   City  ,   State      Responsible for managing collections from customers by evaluating payment plans, payment history and, if need be, contacting a company's collections department to receive payment.  Overseeing customer accounts and maintaining working relationships between a company and its clients are essential tasks for an accounts receivable clerk.  generate weekly financial reports to track all accounts receivable.  This includes totaling all revenue and unpaid receivables and constantly keeping financial records up to date.  assist with month-end closing.  generate and send out invoices.  review AR aging to ensure compliance.  investigate and resolve customer queries.  Communicate with clients about billing discrepancies and questions.  Initiate collections on past-due accounts.  Assist with sales and use tax audits and correspondence.          Senior Accountant    January 2016   to   January 2016     Company Name   －   City  ,   State      Responsible for the preparation of financial statements in accordance with either generally accepted accounting principles (GAAP) or on a cash basis for governmental entities.  Prepared asset, liability, and capital account entries by compiling and analyzing account information.  Reconciled financial discrepancies by collecting and evaluating account information.  Maintained accounting controls by preparing and recommending policies and procedures.  Developed familiarity with working papers, report formats, and accounting systems of the client.  Preserved good working relationships with clients.  Assisted on audits as needed.          Tax Analyst    January 2012   to   January 2015     Company Name   －   City  ,   State      Responsible for preparing sales and use tax returns as well as other tax-related filings including, but not limited to, business licenses, annual reports, and business registrations.  Analysis, formatting, and reporting of sales tax for multiple states for main company and subsidiaries.  Research various technical tax issues.  Assist with sales and use tax audits and correspondence.  Personal property taxes and annual returns for multiple states.  Analysis and preparation of local income tax returns utilizing OneSource tax software.  Registration and dissolution of entities with Secretaries of State for income and sales tax purposes.  Manage and complete other projects as needed.          Staff Accountant II    January 2009   to   January 2011     Company Name   －   City  ,   State      Responsible for analysis of financial information and preparation of financial reports to determine and maintain records of assets, liabilities, profits and losses, tax liabilities, and other financial activities.  Responsible for monthly and year-end closing.  Preparation of financial statements.  Management of fixed assets.  Analysis and reporting of sales tax for multiple states for main company and subsidiaries.  Conduct weekly cash projections for main company and subsidiaries.  Assist with accounts payable as needed.  Manage and complete other projects as needed.          Staff Auditor II    January 2006   to   January 2009     Company Name   －   City  ,   State      Responsible for assisting manager level auditor and performing audits of public offices (e.g., school districts, villages, municipalities) by gathering information and documentation necessary for the execution of audit procedures.  Performed substantive tests of specific accounts and records.  Prepared documentation of internal accounting and administrative control systems.  Performed tests of controls and tests of compliance with laws and regulations applicable to the client.  Prepared necessary working papers and schedules.  Developed familiarity with audit methodology, the audit process, audit programs, working papers, report formats, and accounting systems of the client.  Maintained good working relationships with clients.  Provided training and guidance to new staff auditors.          Education and Training      Bachelor of Business Administration   :   Accounting      Kent State University   －   City  ,   State      Accounting Graduated Summa Cum Laude 3.84 Yearly continuing professional education courses        Activities and Honors    Ohio Society of CPAs
*Beta Alpha Psi
*Golden Key International Honour Society
*Beta Gamma Sigma      Skills    accounting, accounting systems, accounts payable, accounts receivable, administrative, AR, billing, closing, client, clients, documentation, financial, financial reports, preparation of financial reports, Preparation of financial statements, fixed assets, managing, month-end closing, policies, maintain records, reporting, Research, sales, tax, taxes, tax returns, annual reports, year-end   ",ACCOUNTANT
"         CONSULTANT       Profile     

Skilled professional with 15 years of
experience in electrical and quality engineering for numerous engineering

and quality control processes. Expertise in
creating detailed test plans and test cases for optimal quality control.

Solid background in various testing
methodologies for both client-facing and non-client-facing procedures

and products.

       Experience      Customer Relations     Monitored customer technical related issues   Maximized operational efficiency by coaching staff on various customer service initiatives   Improved employee-customer relations by providing
social skills and managerial training to staff.    Analytical Skills    Oversaw quality assurance initiatives to design and implement products and processes for ongoing
projects.  Ensured optimal productivity and quality assurance initiatives by performing routine maintenance on
electrical equipment.  Review statistics and determine areas requiring enhancement, which includes inspecting samples and
formulating improvement policies to meet quality standards.    Organization and Document Management    Managed CAPA's and Risk assessment analysis, failure Mode and Effect analysis, and forensic investigation of     manufacturing and product field failures.    Wrote procedures and established practices
     to develop templates and documentation to improve forensic investigation for
     manufacturing and product field failures.


   Ensured proper documentation of phase deliverables in
Products Design History and Technical Files.           Work History      Consultant   01/2009   to   Current     Company Name   City  ,   State       Conducted product analysis to address products high failure rates, which led to more than 15% decrease in failure rate.   Provided failure analysis, engineering support, forensic investigation, and statistical data analysis.  Provided training to staff in leadership, strategic planning, and organizational management.          Electrical Engineer   03/2007   to   11/2008     Company Name      Provided Systems and Electrical Engineering Support for Government Programs Development.  Supported vehicle hardware and integration, vehicle systems modeling and analysis, and systems requirements.  Provided System Integration Design usining MIL-STD-1553 interface, EIA RS-422 interface design, USB and Ethernet interfaces.  Performed Installation, Testing, and verification of Simulators' Audio Visual Systems.  Developed Vehicle's Software Test Description (STD), Interface Design Description (IDD).  Developed Interface Cable Systems for vehicles.          Principal Electrical Engineer   04/2005   to   11/2006     Company Name      Provided Engineering Support of Dialysis Instruments.  Planned and led project functions.  Provided project management, failure analysis, and forensic investigation of manufacturing and product field failures.  Provided expert advise on the Quality Improvement Team (QIT)   Performed products trend analysis, statistical data analysis calculations of raw data, DFMEAs, and design reviews.  Managed CAPA's and Risk assessment Analysis.  Ensured proper documentation of phase deliverables in Products Design History/Technical Files, Technical Summaries, Technical Manuals.  Wrote Products Test Protocols and Procedures   Conducted Environmental Tests for product reliability.          Systems Engineer   08/2003   to   11/2004     Company Name      Implemented test plans, validation protocols, verified code changes, identified and investigated bugs.  Performed stress tests and assessed product functionality and usability.          Electrical Engineer   10/2001   to   07/2003     Company Name   City  ,   State       Designed power controls distribution and avionics wiring.  Performed Analysis on Voltage Power System control.  Designed and developed electrical test equipments.  Installed and verifiedn Simulators' Audio Visual Systems.          Systems Quality Engineer   10/2000   to   10/2001     Company Name   City  ,   State       Wrote and implemented quality control procedures   Maintained weapon engagement simulation systems.  Provided Technical Support to manufacturing and Quality control for testing and calibration of laser equipments System   Designed and developed electrical test fixtures for optical devices.  Provided Logistical Support and Analysis, Reliability And Maintainability Analysis, Human Factors Analysis.  Conducted product reliability testing using environmental test chambers.  Made technical presentations to customers worldwide, which resulted in several government contracts with US supported Military Contracts with Egypt, Kuwait and Turkey.          Applications Engineer   08/1999   to   09/2000     Company Name   City  ,   State       Improved Character and Graphic LCD displays designs, engineering changes, and customer support, product testing and validation.  Resolved customers' technical issues, which improved company's customer relations.  Resolved customers complaints and concerns.          Project Engineer   07/1995   to   07/1999     Company Name   City  ,   State       Developed test programs, calibration test equipments   Maintained Automated Test Equipments (ATE)   Performed failure mode analysis, yield enhancement, statistical process   Developed and executed test plans, validation protocols, test procedures to support manufacturing lines of medical instruments.          Reliability Engineer   04/1990   to   07/1995     Company Name      Prepared the Company's Quality and reliability Metrics of all products, safety and hazard analysis, failure mode and effect analysis (FMEA), reliability metrics, and system assurance analysis (SAA)   Prepared product complaints information reports, medical device reports (MDR).  Monitored products reliability, maintainability, and availability.  Performed System criticality assessment (SCA) on several products   Analyzed acceptance of incoming material and in-process material, product return information, and product investigations.  Wrote test procedures and maintained the Quality Control database.  Executed and troubleshot Reliability Test plans.  Performed Reliability data analysis and reports distribution.          Education and Training      Bachelor of Science  :   Electrical Engineering Minor in Computer Science   1997       Northeastern University   City  ,   State  ,   USA     Electrical Engineering; Minor in Computer          Organization and Management   2011       Capella University   City  ,   State  ,   USA     Organization and Management        Affiliations     Member, IEEE Computer Society  Member, NEU Alumni Association       Skills     AutoCAD, OrCADD, C, C++,Customer Support, Data Acquisition, Data Analysis, Database, FDA, GMP, Government, Interface Design, Labview, MS Access, MS Excel, MS Power Point, Microsoft Project, Microsoft Visual Basic, Microsoft Windows, MS Word, NT, Organizational leadership, Problem solving, Product Development, Procedure Writing, Programming, Project management, Protocols, Quality Improvement, Quality Control, Risk Assessment, Strategic Planning, System Integration, Technical Support, Presentations    ",CONSULTANT
"         SALES MANAGER         Highlights         MS Office proficiency  Microsoft Outlook  Lotus Notes     Team leadership  Exceptional time management  Goal-oriented            Accomplishments     Managed a successful sales team of 12 members who consistently exceeded sales goals an average of 20% each month.   Developed highly effective sales training strategies as Sales Manager of a 12-person team.   Coached a successful sales team that led the store in monthly sales per FTE over 50% of the year.     Mentored two Sales Manager In Training candidates through successful completion of the Manager Assessment Program (MAP).       Experience      Sales Manager     May 2011   to   Current      Company Name   －   City  ,   State     Lead through developing a commissioned sales team (10+ direct reports, 50+ indirect reports) to achieve sales, ensure efficiency and to be successful in our FY focus areas.  Develop skills and product knowledge of Sales Consultants through training, evaluation, and role play; develop talent into Management roles.  Attract, hire and on-board world-class Sales Professionals who are well prepared to provide exceptional customer service.  Analyze and track sales performance to assigned budget, conversion, compliance, and Sales Consultant staffing/hiring targets.  Responsible for day-to-day oversight with authority to resolve issues that may occur during the execution process.  Respond to potential customer service concerns.  Ensure customers receive the best customer experience and seek out opportunities for self-development.   Built customer confidence by actively listening to their concerns and giving appropriate feedback.  Offered direction and gave constructive feedback to motivate team members.  Held each team member accountable for achieving brand and performance goals.  Built and maintained effective relationships with peers and upper management.  Recruited, hired, developed and retained retail talent for the company.  Addressed customer inquiries and resolved complaints.  Created and directed sales team training and development programs.         Branch Sales Manager     Mar 2006   to   May 2011      Company Name   －   City  ,   State     Manage the branch staff including hiring, training and development, and performance management.  Coach the branch staff to achieve sales excellence in sales production, product knowledge, customer service, and branch operations to meet or exceed minimum performance standards.  Demonstrate leadership proficiency in sales, service, operations, and management.  Responsible for consistently meeting or exceeding branch sales performance standards.  Manage and motivate staff consistently and fairly.  Develop a sales environment through creative and promotional activities.  Lead the branch by setting a positive example in telemarketing efforts, cross-selling and sales    campaigns.  Demonstrate commitment to consistently deliver positive customer service to achieve customer retention.  Demonstrate enlightened leadership skills designed to motivate and retain employees deemed high potential and high performing.  Oversee loan turnaround times to ensure quality customer service.  Establish professional networks by building a referral base and providing resources to ""centers of influence"" on industry trends and bank products.  Initiate, complete, and maintain customer profiles.  Support customer on-boarding process through follow-up.  Achieve results through managing, motivating and coaching staff in sales and service efforts.  Display professional verbal, written and interpersonal communication skills.  Represent the bank in the community.         Mortgage Consultant     Mar 2004   to   Mar 2006      Company Name   －   City  ,   State     Utilize referrals and company provided sales leads to sell customers a variety of financial services and products including unsecured personal loans, credit cards and real estate loans.  Work with customers on the phone and in person throughout the credit application and approval process.  Responsible for financial analysis of clients who typically stand above 60% debt ratio and implement debt restructuring to facilitate repayment and reduce debt ratio to 45% or less.  Manage team to plan approach and implement best practices for selling Life, Accident & Health, Involuntary Unemployment insurance and Home and Auto (HAS).  Proven ability to self-source leads and to create profitable business relationships with referral partners.         Education      Bachelor of Business Administration  ,   Computer Information Systems General Business   4 2001     Western Michigan University   －   City  ,   State      GPA:   with Honors Magna cum laude    Computer Information Systems General Business with Honors Magna cum laude   Recipient of [Scholarship Name] Scholarship         Skills     approach, budget, Coach, coaching, interpersonal communication, COMPUTER KNOWLEDGE, Consultant, conversion, credit, clients, customer service, financial, financial analysis, focus, hiring, insurance, leadership, leadership skills, Lotus Notes, managing, Excel, Microsoft Office, Microsoft Outlook, PowerPoint, Word, networks, performance management, quality, real estate, selling, Sales, staffing, telemarketing, phone, written    ",SALES
"         SR. CONSULTANT           Professional Summary     A dedicated, versatile, and results-driven professional with 20+ years of IT experience.  A proven track record with ability to work well with others to achieve common goals, resolve conflicts, and manage external relationships.  Demonstrates leadership skills by a track record of achievements and contributing to a positive work environment while motivating others to accomplish goals themselves.  Highly self-motivated, self-directed, and attentive to detail.  Ability to effectively prioritize and execute tasks in a high-pressure environment.  Extensive experience working in a team-oriented and collaborative environment.  Ability to solve problems with the available information, prioritizing, and making timely decisions.  Outstanding project and program leader; able to coordinate and oversee all phases of project-based efforts.  Strong analytical and decision making skills.       Core Qualifications         Software/Application:  MVS Sysplex Environment, TSO, ISPF, JCL, JES2, SDSF, IMS, DB2, Ops/MVS, REXX, Thruput Manager, Workload Manager, Automate, SYSVIEW, Omegamon, Remedy, Omegaview, CICS, Strobe, RMF, SMS, Unix, Java Scripts, Windows 9x/NT, Microsoft Office Suite (Outlook, Word, Excel, OneNote, Powerpoint, and Project), Unix, SUN, Solaris, SNMP, IBM/AIX, Tivoli, TSM, CA-1, CA-7, Autosys, ESP, CA-DE, Control-M, Control-EM, Zeke, Zebb, Zack, Jobtrac, Scheduler, Candle Monitor Workstation, Robot Scheduler, Netview, XPTR, Java Scripting, TCP/IP     Hardware:  BM Rxx & Zxx Processors, SUN Processor, IBM RS/6000, STK Automated Tape Silos, Hitachi 7700, EMC DASD, AS/400, OS/390, VSM             Experience      Sr. Consultant    June 2015   to   November 2015     Company Name   -   City  ,   State      Part of a team specializing and applying solutions for Workload Automation needs.  Proactively recognized and assessed problematic areas and applied 'best practices' solutions when needed   Created and modified application schedules in the Workload Automation product for the Application Development Team Setup and executed quality testing for all environments   Provided training and documentation to development teams Acted as a liaison between business units           Consultant/Sr. Consultant    September 2004   to   April 2015     Company Name   -   City  ,   State      Part of the Professional Services team both for M/F and Open Systems.  Created, debugged and modified complex job schedules using CA Workload Automation in different platforms.  Focused on meeting deadlines while practicing customer service.  Communicated effectively with all levels of management while providing the progression with the implementation.  Strong analytical background to determine and make the right decision in quick and timely manner.  Experience included a range of initiatives in pre-sales, sales, post-sales, planning, analysis, and implementation of solutions.  Promoted effective coordination as a liaison between with all business units   Effectively instructed training sessions for the customers  Demonstrated documentation skills in processes, test and implementation plans, and training outlines   Utilized CA Services Best Practices to accurately and efficiently implement products within the client environment   Serve as a Subject Matter Expert in the products to help resolve complex and technical issues that came from product implementation and/or product functionality           Data Center Team Lead    April 2000   to   September 2004     Company Name   -   City  ,   State      Managed, coached, mentored, and led a team of direct reports which oversaw the data center operations from the daily batch processing and scheduling, tape librarians, change management, incident ticketing, networking, monitoring and availability of all functional equipment for the Office Depot stores worldwide.  Verified all escalation was handled properly if crisis arose.  Made sure the team was focused on customer satisfaction.  Able to spot trends and applied preventative policies and procedures.  Oversaw the batch cycles which included fulfilling a role to implement projects and enhancing processes   Demonstrated ability to apply IT in solving business problems  Defined and communicated project milestones, service level agreements, and resources   Wrote and issued employee appraisals, setup work schedules, developed daily and weekly reporting, and involved in empowering employees   Accounted for overall system performance (mainframe and AS/400), maximizing resources to enhance batch workload and CPU resources     Accountable for all the networking and POS systems at the Office Depot retail stores           Data Center - Professional/Team Lead    November 1990   to   April 2000     Company Name   -   City  ,   State      Part of the data center operations team which oversaw the daily batch processing and had numerous responsibilities over the years of employment ranging from tape librarian to a successful team lead.  Coordinated a test system to develop a better scheduling and Business Resumption process to eliminate redundant workload Applied the daily Change Management tickets   Acted as a liaison for Allstate International companies to setup daily workload schedules.  In 1997, acted as a consultant with local management, Allstate home office personnel, and Motorclub personnel to migrate all functionality to Illinois Served as a SME (subject matter expert) in DB2, IMS, and other Allstate accountabilities Supported and performed responsibilities for the weekend of IMS and DB2 database backup utilities.  Performed recoveries, image copies, pointer checkers, stacked utilities, timestamp recoveries, etc.  Part of the Business Resumption (BR) team which managed system resources and batch schedules during catastrophic disasters.          Education      Bachelor of Science   :   Computer Information Systems      Wingate University   -   City  ,   State      Computer Information Systems        Actively pursuing PMP and Scrum Master certifications                Skills    IBM/AIX, Application Development, AS/400, Automate, Automation, backup, CA-1, CA-7, Change Management, CICS, CA, Hardware, consultant, CPU, client, customer satisfaction, customer service, DASD, database, documentation, senior management, financial, functional, home office, IBM, DB2, MVS, image, IMS, ISPF, Java Scripts, Java Scripting, JCL, JES2, team lead, letters, librarian, mainframe, managing, meetings, mentor, Excel, Microsoft Office Suite, Office, Outlook, Powerpoint, Windows 9, NT, Word, Netview, networking, Omegamon, OS/390, personnel, policies, POS, processes, Processors, project management, quality, quick, reporting, retail, REXX, IBM RS/6000, sales, scheduling, Scrum, service level agreements, SMS, SNMP, Solaris, SUN, TCP/IP, telecommunication, time management, Tivoli, TSM, TSO, Unix, utilities   ",CONSULTANT
"         INTERNSHIP           Professional Overview     experiences collecting and analyzing data with statistical methods, familiar with R and SAS programing, great knowledge of experiment design, sampling techniques and documents management. strong skills in communication, group-working and work-planning.        Core Qualifications          Strong knowledge of SAS, R and SSPS programming  Excellent research skills  Microsoft Word, Excel, PowerPoint  Excellent quantitative skills      Team leadership  Organizational planning  Leadership/communication skills  Customer-oriented            Education      University of Missouri     2015       Master of Science  :   Statistics    City  ,   State  ,   The United States     President of Chinese students' and scholars' association  3.7 GPA  Coursework in practical statistical models, data analysis 1, 2, 3, statistical software and data analysis, introduction of probability theory, statistical inference, time series analysis, survival analysis, experimental design, current development in statistics.  SAS advanced license         Thesis/Dissertation     Projects:  A.  Time: from 2014 January to 2014 Match   Title: the relationship between the mathematical grade of the seventh grade and grades from primary school.  Brief process: use linear model to fit transformed variables from the data after getting rid of useless columns, choose the most significant variables to form the final model based on persuasive diagnostic values.  Achievements from the project:the mathematical grade of the seventh grade is significantly influenced by the reading, counting and logistic ability at the first and second grade in the primary school.   B.  Time: from 2014 May to 2014 August  Title:bike rental prediction  Brief process: construct the regression model use different statistical method, find the most powerful model decided by finding the least error rate, and decide which variables significantly enough to build the model.  Achievements from the project: use Lasso to make the regression, it gives the least error rate and use the almost original data set, it saves a lot of time to deal with the original data set.  C.  Time:from 2014 September to October  Title: Classify Song Release Period  Brief process: construct the classification model to classify a specific song into the year before or after the year 1986 based on 90 attributes of a single song and 6480 songs.  Achievements from the project: use the Multivariate adaptive regression splines to build the model and based on the final classification model, we can conclude that if the song is from before or after on 1986 depends mostly on the artists who create them, secondly on properties they tagged by famous music website and finally on properties of their track.  D.  Time: from 2014 November to 2014 December  Title: predict the lightening strikes in July based on the records from January to June.  Brief process: first cluster the original data based on the lightening strike records and the moisture records with the method of K-mean and Hierarchical method. Second use different statistical method like Boosting, Random Forest, Ridge, Lasso, NNET, CART, SVM to find the best model to predict the strikes will happen.  Achievements from the project: we use the K-mean clustering method and based on the moisture data to form the cluster and use the neural network is a better way for our prediction to get a smaller MSE, and lightning strike have direct relationship with the soil moisture level and the climate indices.  E.  Time: from 2014 November to 2014 December  Title: predict the daily stock price of Netflix Inc. Based on historical daily price records.  Brief process: use GARCH model to fit the transformed data and finally choose the GARCH plus ARMAR model to make the forecasting.  Achievements from the project: from the model we can find that there is a up trend in the future about this stock and this is a appropriate time to buy this piece of stock.       Experience      Company Name     May 2014   to   August 2014     internship   City  ,   State      Main tasks of this job:    1.Collect, enter and analyze stock prices: collect useful data and enter them into the database in a correct classification way, use statistical methods to analyze them based on R programming.  2.Predict the future trend of different stocks and divide them into different category: use time series methods to predict the trend  3.Write summary report: use statistical methods to analyze data with R and write the performance evaluation report based on quantitative facts.  4.Customer service: answer the phone call and solve customers' problems and do the reception job at the front table. Also offer the instruction about stocks and how to choose them to new clients.  5.design the questionnaire and the get the feedback         Company Name     May 2013   to   August 2013     internship   City  ,   State      Main tasks about the job:    1.data collection and entering: collect financial data and classify them into the correct table and items.  2.Write summary report: use statistical methods to analyze data with R and write the performance evaluation report based on quantitative facts.  3.Customer service: answer the phone call and solve customers' problems and do the reception job at the front table.  4.inventory control: keep record of the number of materials and keep track of the way they out and in.  5.arrangement the business trip: book the hotel, arrange the schedules for each day, keep track of the budget of the business trip.         Company Name     November 2012   to   March 2013     internship   City  ,   State      Main tasks about the job:    1.data collection and entering: collect financial data and classify them into the correct table and items.  2.Write summary report: use statistical methods to analyze data with R and write the performance evaluation report based on quantitative facts.  3.Customer service: answer the phone call and solve customers' problems and do the reception job at the front table.  4.Meeting preparation: prepare documents need in the meeting, make sure all the participants can come, prepare PowerPoint slides and arrange the meeting room.  5.Introduce production to customers: introduce financial products which the most suitable to the client and persuade them to buy.         Fellowships and Awards     1.merit of certificate award for excellent grade which is top 10%  Time: the spring semester of 2014  2.merit of certificate award for excellent performance in the position of the leader of executive department of the Chinese students and scholars association in the university of Missouri.  Time: the Fall semester of 2014  3.merit of certificate award for excellent performance in the position of vice president of the Chinese students and scholars association in the university of Missouri.  time: the Fall semester of 2014-2015  4.Merit of certificate award for excellent performance in the position of president of the Chinese students and scholars association in the university of Missouri.  time: the spring semester of 2015    ",BANKING
"         SENIOR BANQUET CHEF       Professional Summary    Dynamic Executive Chef with a broad spectrum of international experience in all facets of the hotel and restaurant operation, and an established track record in Food &Beverage Management & extensive knowledge in food & beverage management and culinary arts. Trained and educated in Europe with expert knowledge of Traditional French, Italian and American cuisines. A passionate Leader with a vision for outstanding customer service and team achievement, and driven by the financial and operational success of the organization.      Skills          Business operations expertise  Inventory control and record keeping  Trained in performance and wage reviews      Natural leader  Service-oriented  Strong work ethic              Work History      Senior Banquet Chef     03/2014  
                                to   Current      Company Name   –   City  ,
                              State      The W-Atlanta Midtown is a flag-ship property with 466 modern luxury guest rooms, 4 outlets including a farm to the table restaurant concept, 24-hour room service operation and full service luxury spa.  Leader in charge of the entire Banquet and Garde Manger kitchen operations with over 40.000 sq.  feet  of banquet and meeting space, 3 kitchens, and a skyline wedding venue.  Manage and direct a team of 8 cooks, 5 banquet attendants, 2 stewarding supervisors and 8 stewards.  Successfully managed the conversion of the Jean Georges Spice Market, intoTrace Restaurant concept.  Direct and coordinate all administrative duties and purchasing for the Culinary Department.  Increased the GSI (guest satisfaction index) to a solid 4.67 ratio for the Banquet/Catering department.  Custom created all menus and directed themed events for top ranking accounts and clientele.  Improved food cost from 26% to a YTD foodcost of 24.1% by effectively managing production and accurately conducting purchasing methods and applying cost saving procedures.  Strongly improved in house food production, and improving labor productivity below budget.  Achieved a 97.6 point Steritech food safety score, and a 98 point score for the county health department.         Executive Chef     04/2012  
                                to   02/2014      Company Name   –   City  ,
                              State      The Emory Conference Center Hotel has 325 luxury guest rooms, 5 outlets including, a 250 seat restaurant, Club Lounge, room service, bowling lanes & Pub, and the Houston Mill House wedding venue.  Directly Responsible for all culinary and banquets operations with over 40,000 sq.  feet of meeting space.  Leading and managing a team of 30 employees including a supervisory/management team of 5 people.  All financials for a growing property grossing 8-10 million in revenue from the Food & Beverage   Department.  i.e.  food costing, forecasting & flow-through for Revenue, labor, expenses, purchasing, etc).  Created and maintained impeccable food preparation, visual aesthetic, and quality standards in all areas of the operation.  Obtained excellent Unifocus scores for guest satisfaction ranging from 90-96% overall.  Participated and contributed as a major decision maker for the F&B department in the ongoing improvement process and culinary program.  Training & Development with direct F&B Management Training team.  Achieved food cost and labor cost under budget and maintained excellent health inspection scores.         Executive Sous Chef     08/2010  
                                to   04/2012      Company Name   –   City  ,
                              State      The Loews Atlanta hotel has 414 luxury suites, a 120 seat Southern themed restaurant & bar, and spa.  Directly responsible for managing and overseeing multiple outlets including a 120 seat restaurant, 24 hour room service, and over 37,000 sq.  feet of meeting space including an 11,000 sq foot ballroom.  35 employees including a supervisory/management team of 5 people.  Successfully coordinated and managed all banquet and catering functions, financials and administrate duties for a high volume property grossing 12-14 million from the Food & Beverage Department.  Effectively hired, trained and developed a high performance culinary and stewarding team while maintaining all Loews Brand Standards and improved operating procedures.  Maintained and improved all budgetary guidelines and increased guest satisfaction to number 1 in the Loews Corporation for the Culinary Department.  Achieved outstanding health inspection scores throughout the year, and obtained an excellent employee survey record for the Culinary Department.         Executive Sous Chef/Interim Head Chef     10/2007  
                                to   08/2010      Company Name   –   City  ,
                              State      The Intercontinental Hotel features 422 luxury guest rooms, a 24-hour restaurant concept and room service, a luxury club lounge and themed bar, and 32,000 sq.  foot of meeting space with a 12,000sq.  feet ballroom that can accommodate 850 for seated dinners and 1,500 theater style or reception setting.  Responsible for overall operation of Culinary Department in this 4 star, 5 diamond corporate flagship hotel for the Intercontinental Hotel Group.  Improved food cost to 25% to a budget of 28.2% and maintained variables and labor cost within budgets at all times, and was strong contributor to both quality and profit for ownership.  Directly responsible for all F&B outlets including the 24 hour French Bistro concept (Fine Dining), XO cognac Bar & Lounge, Room Service & Spa Dining, and Banquet and Catering Operations.  Directly responsible for over 50 employees (Including the Leadership).  Successfully operated as interim Executive Chef during transition from ownership, and effectively managed this process as well as the Culinary Department, all financials, and high profile corporate events for IHG.         Banquet Chef Winery Chef     03/2006  
                                to   10/2007      Company Name   –   City  ,
                              State      The Hotel Features 277 luxurious guest rooms, 6 Food and Beverage venues, Pool Bar and Golf Grill & full service spa.  The Winery features a 120 seat Bistro, a fine dining prix fix restaurant, a Viking Cooking Studio and various Banquet venues.  Responsible for all aspects of the Culinary Department with the direct emphasis on Banquets and Catering operations and  overseeing 6 F&B outlets.  Manager in charge in the absence of the Executive Chef.  Manage and oversee the entire culinary team of over 40 employees including 4 Sous Chefs.  Responsible for coordination of administrative duties, purchasing, menu planning and development & all out-door facilities.  Promoted to Winery Chef in 2007.         Education      Bachelors Degree  :   Culinary Arts and Hospitality Management Nutrition and Restaurant Techniques     1 1998     RIVB Culinary Institute    -
                          City         Culinary Arts and Hospitality Management Nutrition and Restaurant Techniques         Business Administration     1 1992     Mavo College    -
                          City     Business Administration       Certifications    Serv-Safe Manager Certified 





 Certified
in Managing a multi-cultural diverse workforce

       Skills    administrative, budgets, budget, concept, conversion, Cooking, clientele, Delphi, Dutch, Employee Relations, English, Features, financials, forecasting, French, German, Internet Literate, Leadership, Managing, Management Training, Market, Excel, Office, 97, Outlook, Windows 98, 98, NT, Word, Mill, profit, purchasing, quality, reception, Recruitment, safety, Spanish, supervisory   ",CHEF
"         TEACHER         Professional Background     Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate.   skilled at wound care, mobility assistance and charting. Highly flexible and willing to work weekends. Flexible and experienced in catheter insertion and removal, as well as tubule feedings and medications.         Skill Highlights          Understands mobility assistance needs  Charting expertise  Able to lift  50  pounds   Understands medical procedures    Trained in grooming and bathing assistance   HIPAA compliance    Strong work ethic      Trained in catheter change and preparation  General housekeeping ability  Valid  Pennsylvania   driver's license     Enthusiastic caregiver     Feeding assistance specialist  CPR/BLS certified   Experienced in obtaining/charting vital signs            Professional Experience      Company Name    City  ,   State    TEACHER   02/2015   to   Current      Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.   Read stories to the children and taught them painting, drawing and crafts.   Carefully monitored children's play activities.   Offered detailed daily reports that outlined each child's activities.   Incorporated music and art activities to encourage creativity and expression.   Maintained daily records of activities, behaviors, meals and naps.   Routinely picked children up from school and activities.   Created and implemented a developmentally appropriate curriculum that accommodated all learning styles.  Familiarized parents with center's policies, regulations, fees and curriculum.             Company Name    City  ,   State    Certified Nursing Assistant   01/2016   to   03/2017       Provides patients personal hygiene by giving bedpans, urinals, baths, back-rubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths.Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.Documents actions by completing forms, reports, logs, and records.Maintains work operations by following policies and procedures.Protects organization's value by keeping patient information confidential.          Company Name    City  ,   State    Home Health Aide   05/2016   to   09/2017      Observed and documented patient status and reported patient complaints to the case manager.   Read and recorded temperature, pulse and respiration.   Prepared patient rooms prior to their arrival.   Assisted with adequate nutrition and fluid intake.   Planned, prepared and served meals and snacks according to prescribed diets.   Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs.   Provided transportation, assistance and companionship to clients.   Performed household tasks such as laundry, dusting, washing dishes and vacuuming.   Positioned residents for comfort and to prevent skin pressure problems.   Assisted with ADLs.   Comforted patients and provided them with reassurance and encouragement.          Company Name    City  ,   State    HOUSEKEEPER   01/2012   to   12/2014       Operates various mechanized cleaning equipment, such as vacuums, polishers, buffers, etc.Maintain facility in a sanitary and infection-free condition through washing, cleaning and replacement of equipment and furnishings.  Requires working in damp, dusty and dirty areas.  Must clean up human waste and other body fluids, as required.  Responsible for disposal of trash, waste, and other disposable materials.Must handle various cleaning solvents, chemicals, etc.  Must comply with all regulations such asOSHA, EPA,State Health Department, etc.Plan work schedule for major tasks.Damp dust furniture, light fixtures, window sills, etc.Empty trash containers daily.  Wet mop floors in all residents' rooms and bathrooms daily.  Damp mop all corridor floors, lobby, dining areas,and others daily.  Clean wash basins, mirrors, commodes, tubs, and showers daily.  Check all vacant rooms daily to keep fresh.  Clean all air vents.  Report any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken window panes, missing nuts or screws, beds needing repair, etc.).  Wash windows as scheduled..Check entire area for spills, water, etc.  periodically, especially in residents' bathrooms.Use safety precautions in all housekeeping services.          Education and Training      HIGH SCHOOL DIPLOMA     2009     Strawberry Mansion High School  ,   City  ,   State              Entry Level Nurse Aide Program     2013       City  ,   State              Certifications    CNA Licence-10/30/2015-/11/01/2017      Skills      • Well versed with the standards of hygiene and sanitation    • Demonstrated ability to perform duties in a busy environment    • Strong interpersonal and communication skills    • Good time management skills    • Courteous with clients, residents and staf  f    • Sound ability to perform physically demanding chores      • Willing to stretch existing working hours to accommodate work     ",TEACHER
"         ADMINISTRATIVE ASSISTANT DIRECTOR HUMAN RESOURCES MANAGER PRODUCTION MANAGER ENGINEERING MANAGER           Summary     Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals.         Highlights           Microsoft Office Proficiency     KRONOS  Internet Software  Microsoft Word/PowerPoint/Excel   Office Management  Microsoft Access  Organizing Meetings/Materials Preparation  LotusNotes & Microsoft Outlook Email  Planning and Facilitating Large Events  SAP  Managing Confidential Records  PeopleSoft  Employee Benefits Counseling   Registrar   Arranging Domestic/International Travel   Oral and Written Communication   SAP Site Security   Skilled Proofreader       Training and Instruction    Excel spreadsheets  Meticulous attention to detail  Results-oriented  Self-directed  Professional and mature  Strong problem solver  Resourceful  Business writing  Dedicated team player  Strong interpersonal skills  Understands grammar  Meeting planning  Report writing  Report development  Schedule management  Self-starter  Executive presentation development               Accomplishments          Experience      Administrative Assistant Director, Human Resources Manager, Production Manager, Engineering Manager, Technical Services Manager, and Information Technology Manager    January 2012   to   January 2015     Company Name   －   City  ,   State      Provided administrative support to production departments, IT, and Human Resources.  Using proprietary software interfaced with SAP, created purchase requisitions, work orders, and goods receipts.  Established and maintained complete files and records.  Composed and typed reports and correspondence.  Established and maintained personnel files.  Responded to inquiries from employees.  Generated travel and expense reports.  Generated and maintained confidential employee personnel files.  Organized meetings and prepared training materials.          SAP Site Security Administrator/SAP Training Records Coordinator    January 2004   to   January 2009     Company Name   －   City  ,   State      Supported all Human Resources functions.  Generated reports from PeopleSoft and from site's Access personnel database.  Compiled statistics for site Safety Report.  Planned and managed Excellence Recognition Awards program and GSK Service Awards Program.  Entered training data into Registrar and wrote user manual for the process.  Using SAP, entered purchase requisitions and work orders.  Generated and maintained training records in Access Training Database for 150+ end users.  Generated and amended Production Access Request Forms for 150+ end users.  Created and amended MERPS Radio Frequency User Request Forms for 75+ end users.  Delivered system security and authorization failure training.  Created and maintained SAP User Master Records for over 150 end users.  Diagnosed and resolved SAP access problems related to authorization failures.  Raised, resolved, and closed Remedy tickets.  Made domestic and international travel arrangements.  Generated travel and expense reports.  Created and maintained local site organization chart.  Processed invoices.  Generated and maintained confidential employee personnel files.  Organized meetings and prepared training materials.  Expedited tuition reimbursements for employees.  Served on Ergonomics Team for six years.  Selected by Senior Management, due to demonstrated knowledge of SAP and the organization coupled with the ability to readily train end users, to serve as SAP Site Security Administrator/SAP Training Records Coordinator.          Administrative Assistant    January 1998   to   January 2009     Company Name   －   City  ,   State            Computer Instructor    January 1996   to   January 2001     Company Name   －   City  ,   State      position where provided instruction on use of Microsoft Word and Excel software packages.  Also taught course entitled “Introduction to Computers via Microsoft Windows.”.          Administrative Assistant    January 1996   to   January 1997     Company Name   －   City  ,   State      Provided general secretarial and accounts payable services.          Department Secretary/Office Manager Payroll Clerk Compensation Assistant    January 1989   to   January 1995     Company Name   －   City  ,   State      Within 1,750 employee organization, prepared letters, reports, and other documents from rough copy by transcription or from own composition.  Entered and retrieved information from computer databases.  Analyzed industry data to identify needs and opportunities for BRMC to provide products and services to area businesses.  Established and maintained complete files and records.  Maintained departmental calendars.  Processed changes to employees' personnel records in computer data base.  Provided training to Management Orientation Program participants.  Calculated wage increases.  Composed and typed reports and correspondence.  Established and maintained personnel files.  Responded to inquiries from employees.          Secretary    January 1988   to   January 1989     Company Name   －   City  ,   State      Charged with general secretarial duties including answering phones, processing mail, and filing, receiving visitors and scheduling appointments.  Entered and retrieved resume information from computer data bases.  Managed itineraries for candidates, including scheduling interviews and presentations, and making lodging and travel arrangements.  Prepared employment requisitions for all vacancies and announcements of open non-exempt positions.  Made arrangements for on- and off-site training and development activities, including reserving meeting rooms and securing equipment.  Assisted with preparation of company newsletter.  Organization had 1,700 employees.          Employee Benefits Assistant    January 1979   to   January 1988     Company Name   －   City  ,   State      Communicated plans to employees.  Established and maintained enrollment records through payroll system, and prepared required plan reports.  Administered Group's Service Recognition program, including organizing the Service Awards Banquet.  Served as liaison with area hospitals for blood donor program.          Education      Diploma        Virginia High School   －   City  ,   State              Skills    accounts payable, administrative support, Benefits, Oral, Counseling, databases, data base, Database, Email, Senior Management, filing, Forms, Human Resources, instruction, Internet Software, KRONOS, letters, LotusNotes, Managing, Materials, Meetings, Access, Microsoft Access, Excel, mail, Microsoft Outlook, PowerPoint, Microsoft Windows, Microsoft Word, newsletter, Office Management, Organizing, payroll, PeopleSoft, personnel, presentations, Proofreader, Radio, receiving, Safety, SAP, scheduling, secretarial, statistics, answering phones, training materials, transcription, travel arrangements, Written Communication, composition   ",INFORMATION-TECHNOLOGY
"         CHEF       Summary     Experienced catering chef skilled in preparing large volumes of food quickly and efficiently. Knowledge of international cuisine. Seeking a position at a restaurant where I can call it 'home'       Highlights                      Experience     05/2009   to   Current     Chef    Company Name   －   City  ,   State      Manage daily kitchen operations including inventory, purchasing, and scheduling Ensure proper food handling methods are observed Assist kitchen staff in producing food for catering Systematically control food quality and costs Develop new menu items to enhance catering and retail food service revenue and productivity goals.         06/2000   to   05/2009     Catering Chef    Company Name   －   City  ,   State      Effectively managed and produced food for catered events Enforced appropriate work-flow and quality controls for food quality Conducted daily inventory and ordering Assisted catering staff in setup and delivery Managed catering schedule and logistics.         01/1990   to   06/2000     Line Cook    Company Name   －   City  ,   State      Set up and prep work for all food items.  Prepared various daily lunch special items.  Assisted in producing food for catered events.  Conducted daily food inventory and ordering.            Languages          Skills    delivery, Detail oriented, English, inventory, Inventory Management, logistics, producing, purchasing, quality, retail, scheduling, Spanish, work-flow   ",CHEF
"         GLOBAL FINANCE ACCOUNTANT       Summary    Honest, reliable, dependable, hardworking, quick learner, enthusiastic, motivated individual with strong work ethics, who is results driven, detail oriented, and well organized with a fervent desire to learn and be part of a professional team which offers continued opportunities for professional and personal growth.      Skills        Excellent people and self-management techniques, Excellent Client or Business partner relations, Excellent Written and Oral communication abilities, Excellent problem-solving skills, File maintenance, Experience using Windows 98, 2000, 2007, 2010, 2013, Power Point, MS Outlook, MS Word, Bolt, MAC, Millennium, Internet, SAP 7.5, Sabre, Great Plains, Lawson HRIS, CSG, ProAlpha, Quick Books, Centricity, AS400, Oracle R11, Oracle R12, MAS 90, Kofax, Excel. Knowledge of Financial Management and human resource, SOX compliant procedures and ISO900.            Experience      Global Finance Accountant     Oct 2016   to   Current      Company Name   －   City  ,   State     Process and Analyze invoices and expense reports to ensure appropriate approvals in accordance with CGE Expenditure Authorization Guidelines.  Ensures accuracy of tax calculations for all invoice payments and accrues additional tax expense and payable during the posting process.  Communicate with business partners and external vendors on invoice inquiries and other expense related activities.  Apply company, cost center, general ledger (GL), and other required coding for financial information system entries to ensure accuracy of posting entries and accrual reporting.  Compile and prepare standard reports for review by other associates and managers in accordance with accounting standards and company policies.  Create, prepare and distribute weekly proposals to the team.  Researched discrepancies and updated accounts with accurate information.  Resolved reconciliation discrepancies in a timely manner.  Ensure that company financial systems are robust, compliant and support current activities and future growth.  Reconciled all Balance Sheet accounts monthly.  Review the Financial Statements monthly to ensure accuracy.  Managed company policies regarding capital requirements, debt, taxation, equity, disposals and acquisitions, as appropriate.  Established a high level of credibility and manage strong working relationships with external parties including vendors and advisors prepare for financial audit and coordinate the audit process.  collect and analyze financial information to recommend or develop efficient use of resources and procedures, provide strategic recommendations and maintain solutions to business and financial problems.         Financial Analyst / Accounts Payable     Jul 2013   to   Jan 2016      Company Name   －   City  ,   State     Process external invoices in R11/ R12 (Oracle) for multiple entities, domestic and foreign, within established service level commitments.  Ensure processing of payments of invoices, refunds and expenses is in compliance with established key controls.  Provide strong customer service, support and demonstrate initiative in preventing invoice issues.  Research, and resolve invoice and payment issues with external vendors.  Assist in documentation and implementation of a global Accounts Payable function.  Train internal and external customers/ new employees on policy and procedures.  Provide assistance, support and develop strong communications for the internal/ external business units 
Assist management with projects as necessary for the Finance organization.  Communicated with various partners, including Corporate and Regional FP&A and counterparts and Finance Business Partners.  Assist with internal and external SOX audits.  Handled reconciliation of monthly statements Complete and review of account reconciliations.as a part of month end closing procedure.  Responsible for the day- to-day general ledger accounting and financial reporting and analysis for assigned functional areas.  Research and resolve Business Units inquiries for assigned functional areas.  Provide financial tracking and maintenance support to Project Managers.  Partnered and collaborated with Business Units from several regions to help deliver on various objectives including fiscal year annual operating planning.  Built strong knowledge of Visa's business through constant communication with the Business units from several different regions.  Ensured financial data accuracy, integrity and consistency of information as well as organized documentation of results and data sources used.  Support production of monthly reports including performing accurate variance analysis and outlining contributing factors.         Financial Operations Analyst     Jun 2011   to   Jun 2013      Company Name   －   City  ,   State     Team player responsible for processing over 385,000 invoices annually.  Handled reconciliation of monthly statements.  Documented completion and review of account reconciliations.as a part of month end closing procedure.  Audited merchandise invoices against internal purchase orders per SOX compliance.  Responsible for overseeing the review of the daily settlement process to ensure that net cash settlements are complete, accurate, and posted in a timely manner.  Reviewed vendor processes and transactions to ensure they are being performed accurately.  Participated in SOX complaint projects.  Processed and maintained accounting records for business units/sub-regional offices to ensure a high quality of accounting accuracy, timeliness of reporting and compliance to corporate policies per GAAP and SOX requirements.  Handled and disputed chargebacks.  Maintained lists of accounts receivable and payable.  Updated vendor files and file numbers.  Print and distributed monthly financial reports.  Partnered and collaborated with Business Units from several regions to help deliver on various objectives including fiscal year annual operating plan.  Utilized business understanding to perform financial and statistical.  Documented completion and review of account reconciliations.         AP Manager / Accountant      Company Name   －   City  ,   State     I          1/16-10/16.  Partner with Controller to monitor weekly cash flow and prioritize payables.  Analyze business operations, trends, costs, revenues, financial commitments, and obligations, to project future revenues and expenses.  Lead integration and plan for all post-acquisition functions as it relates to accounts payable.  Accountable for the ongoing analysis of process constraints, target costing projects, margin analysis, and tracing costs back to underlying activities.  Coordinate and manage all payables-related audit requests.  Uphold SOX and internal control standards by documenting and maintaining standard operating procedures.  Manage accounting functions including maintenance of general ledger, accounts payable, accounts receivable, and project accounting; ensures accuracy and timeliness.  Manages monthly closing of financial records and posting of month end information; ensures accuracy of financial statements.  Survey operations to ascertain accounting needs and recommend, develop, and maintain solutions to business and financial problem.  Acts as a liaison between the company, government and external accountants to meet information needs and to ensure that proper information is maintained for historical purposes.  Selects and hire employees for the Accounting/ Finance team.  Trains and evaluates employees to enhance their performance, development, and work product.  Addresses performance issues and makes recommendations for personnel actions.  Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines.  Prepares and recommends operating and personnel budgets for approval.  Reconcile central travel account statements in the IExpense application.  Audit card program reconciliations; ghost purchasing card reconciliations; and auditing expense report violations in the IExpense applications.  Provide knowledge of policies and procedures, supporting cardholders and general employee based on.  Travel and Entertainment related items and Purchasing Card related items.         Education and Training      M.B.A  ,   Accounting   12/2016    Accounting Volunteer
San Antonio Food Bank          6/17- Current
Austin Humane Society       Skills    account reconciliations, Accounting, accounts payable, accounts receivable, accrual, acquisitions, AS400, auditing, Balance Sheet, budgets, business operations, cash flow, closing, Oral communication, Controller, costing, Client, customer service, documentation, equity, expense reports, Finance, financial, analyze financial information, financial audit, Financial Management, FP&A, financial reports, financial reporting, Financial Statements, functional, general ledger, general ledger accounting, ghost, GL, government, Great Plains, HRIS, human resource, ISO, Lawson, MAC, MAS 90, Excel, MS Outlook, Power Point, 2000, Windows 98, MS Word, Millennium, month end closing, Office Management, Oracle, payables, personnel, policies, problem-solving skills, processes, coding, proposals, Purchasing, quality, Quick Books, File maintenance, reporting, Research, Sabre, San, SAP 7.5, SOX compliance, settlements, strategic, tax, Team player, variance analysis, Excellent Written     ",FINANCE
"         PATIENT ADVOCATE       Summary    Highly driven, organized and motivated Patient Advocate with over 7 years of experience in the healthcare field and customer relations. 
Skilled in providing compassionate, efficient patient care with a background in clinical settings. Experience in leading a team, 
new hire training, billing, claims, and records management.        Experience     01/2016   to   Current     Patient Advocate    Company Name   －   City  ,   State      Served as liaison between the patient and hospital to coordinate patient care.  Provided patient and staff support to better facilitate communication.  Referred clients to social service agencies such as home health and hospice.  Worked on call for any emergent patient needs.  Provided off-site visits at local hospitals to offer emotional support.  Established patient and provider boundaries to ensure appropriate behavior.         05/2015   to   12/2015     Claims, Eligibility and Benefits Specialist III    Company Name   －   City  ,   State      Identified and resolved discrepancies with patient eligibility/insurance coverage.  Assisted in maintaining and developing procedure manuals.  Trained new hires in eligibility and benefit and claims processes.  Aided in development of strategies for revenue cycle initiatives.  Managed, updated, and executed claims processing, as well as assisted team members in adjudicating claims.  Developed streamlined methods of standard operating procedures.  Worked with patients to obtain summary plan descriptions and ensure proper and timely claim adjudication.         05/2013   to   05/2015     Certified Data Entry Pharmacy Technician    Company Name   －   City  ,   State      Work from Home
Carefully reviewed patient medical histories and diagnoses.  Properly interpreted prescriptions, input written date, patient information, physician and ids, medication name and strength,
correct and appropriate directions, quantities and dosage, additional patient allergies and diagnoses.  Entered prescriptions into the EPost system efficiently and without errors.  Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.  Maintained knowledge of proper procedures, medical updates, changes in State and Federal laws.         09/2009   to   05/2013     Lead Certified Pharmacy Technician    Company Name   －   City  ,   State      Interviewed and trained new technicians, greeted patients, obtained personal information and medical history, interpreted and
typed prescriptions accurately, dispensed drugs, released to patients.  Retained knowledge of drug names and their generics, as well as knowing proper doses, sig codes, quantities and drug
classes.  Responsible for using computer system to type prescriptions, abide by HIPAA and other State and Federal regulations,
interacting with patients, doctors and insurance companies, carried out many tasks necessary within the pharmacy.  Created work and rotation schedules, filed 709 and other forms, handled medturn, supply orders, etc.          Education and Training          Master of Public Administration  :   Health Care Management    Grand Canyon University   －   City  ,   State      Health Care Management       2011     Bachelor of Science  :   Family and Human Development    Arizona State University   －   City  ,   State      Family and Human Development        Skills    allergies, Attention to detail, CPT, clients, emotional support, forms, home health, hospice,ICD-9, ids, insurance, leadership, law, Medical terminology, coordinate patient care, processes, coding, Quality assurance, Safety, Self-motivated, team player, type, written   ",ADVOCATE
"         SALES & CUSTOMER SERVICE REP           Summary     Administrative & HR Professional Holds Master of Arts (Honors) degree in Human Resource Development from Bowie State University with a 4.0 GPA. Highly organized and detailed oriented HR professional with over 10+ years experience in providing human resource in areas employee relations, recruitment, workers compensation and benefits, employee record-keeping, compliance with Federal & State Laws and HR policies and procedures. A dedicated professional with an excellent written and oral communication skills and the ability to communicate effectively with all levels of the organization. Great research and policy analytical skills, very independent and self-motivated professional with excellent customer service, organizational, Project Management and time management skills, as well as the ability to grow positive relationships with clients, staff and colleagues. Excellent ability to manage a high volume of work by balancing competing deadlines and priorities effectively within a variety of diverse tasks. Proficient user of Microsoft applications.[Job Title] focused on developing efficient processes using knowledge of recruiting, employee relations, training and development and auditing.       Highlights          New employee orientations  Staff training and development  Microsoft Office Suite expert  Quickbooks  Human resources audits  Maintains confidentiality  HRMS  HR policies and procedures expertise  National Human Resources Association  Human resources management  People-oriented  Organized      Exceptional communicator            Accomplishments      Holds Master of Arts (Honors) degree in Human Resource Development from Bowie State University with a 4.0 GPA. A dedicated professional with an excellent written and oral communication skills and the ability to communicate effectively with all levels of the organization. Great research and policy analytical skills, very independent and self-motivated professional with excellent customer service, organizational, Project Management and time management skills, as well as the ability to grow positive relationships with clients, staff and colleagues. Excellent ability to manage a high volume of work by balancing competing deadlines and priorities effectively within a variety of diverse tasks. Proficient user of Microsoft applications  Affiliation and membership include: Society of Human Resources Management, Project Management Institute   Revamped the orientation process for all new hires, which was implemented company-wide.Promoted to [Job Title] after [Number] years of employment.Audited an HRIS database and received special recognition with a “Thank You Award.”Designed a standard exit process and interview survey that was implemented permanently.       Experience      Sales & Customer Service Rep    September 2012   to   Current     Company Name          Manage high-volume of workload in a sales and customer service environment assisting on average 550 customers per week to increase brand loyalty and awareness as well revenue.  Analyze customer needs to recommend products and provide customer service to drive sales.  Achieved a 100% customer service satisfaction and retention average based on communication and listening skills, problem resolution and politeness contributing to company attaining highest customer service ratings (determined by external auditors) in recent years.  Assist current and new reps in adjusting to rigors of department as it relates to familiarity with processes, driving product sales and performing customer service reducing organizational turn-over.  Assist customers with purchases, opening accounts and navigating website to facilitate purchase.  Attained a 95 -100% employee evaluation and rating in 2012 by meeting employee and customer service benchmarks in product knowledge, attendance, customer service in regard to speed, accuracy and volume in the performance of daily tasks.   Explained human resources policies and procedures to all employees.Conducted telephone and onsite exit interviews for all employees.Answered employee questions during the entrance and exit interview processes.Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths.Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths.Selected and interviewed candidates for all available positions.Created job descriptions to attract a targeted talent pool within the market wage range.Assessed employee performance and issued disciplinary notices.Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.Managed over [Number] personnel files according to policy and federal and state law and regulations.Generated employee tracking reports each month.Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals.Managed communication regarding employee orientation and open enrollment for benefits.Helped training and development staff with all aspects of training coordination.Completed payroll processing from start to finish for more than [Number] employees.Assisted customer service with inbound and outbound calls regarding all HR inquiries.Designed new employee packages and sent them via mail and e-mail.Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.Audited job postings for old, pending, on-hold and draft positions.Completed all work with a [Number]% rate of accuracy.Created social media initiatives for new employee search strategies.Drafted department-specific employee announcements.Ran queries and reports through the ADP system.Partnered with the IT department to create a streamlined onboarding process for new hires.Organized employee schedules, department phone lists and business card orders.         Coordinated communication between administration and executive team    January 2011   to   August 2012     Company Name   －   City  ,   State      Created social media initiatives for new employee search strategies.Drafted department-specific employee announcements.Ran queries and reports through the ADP system.Partnered with the IT department to create a streamlined onboarding process for new hires.Organized employee schedules, department phone lists and business card orders.se of teamwork and collaboration. The Co-operative London, UK (HR Generalist) Aug. 2003 - July 2007  Provided support to staff regarding company policies, procedures, and practices.  Compiled and maintained records related to employees, such as personal data, compensation, benefits, tax data, attendance, and performance reviews or evaluations.  Assisted with recruiting efforts, including processing employment applications and assisting in other employment activities.  Created, maintained, and updated employee files to document personnel actions and provided information for payroll and other uses.  Assisted in administration of compensation programs and helped to monitor performance appraisal process.  Oversaw HR processes and developed analytics in areas such as new hire orientation and on-boarding, employment verifications, background investigations, employment action form transactions, transfers, promotions, tuition reimbursement, exit interviews, and terminations/resignations.  Maintained a myriad of databases that supported HR activities/processes as well as maintained up-to-date personnel files in compliance with applicable legal requirements.  Helped to maintain company organization charts and employee directory.  Compiled and maintained records for use in employee benefits administration.  Conducted research to determine the effectiveness of personnel programs and policies.  Ensured compliance with all applicable federal, state and local laws and regulations.  Compiled data from personnel records and prepared reports.  Computed wages and recorded data for use in payroll processing.          Office Manager    August 2007   to   September 2010     Company Name   －   City  ,   State      Administration & Organization Provided administrative and business support for the firm, CEO and executive team members.  Coordinated for top executives conference calls, board meetings, travel and special events.  Negotiated favorable terms and pricing agreements with resorts, vendors, caterers and other providers of services at special events, saving $55K in 2009.  Improved office efficiency by creating highly effective organizational and filing system, including quick & thorough indexing, filing & offsite storage, resulting in easy access to critical information, streamline office functioning and increasing office performance by about 15%.  Maintained CEO's calendar, reorganized executive & finance libraries, assisted managers with special projects as needed, including employee hiring, orientations, on-boarding etc.  Conducted extensive internet research on competitors and potential acquisitions and reported findings to marketing manager. Developed, formatted and maintained databases. Communication & Client Relations  Responded to client phone calls and inquiries providing appropriate information as needed.  Acted as liaison between senior executives, board members, shareholders, middle management and administrative staff maintaining an open line of communication in the process.  Coordinated the preparation of reports, documents and presentation slides for staff and the board.          Education      Master of Arts   :   Human Resource Development      BOWIE STATE UNIVERSITY   －   City  ,   State  ,   US     BOWIE STATE UNIVERSITY Bowie, Maryland	Master of Arts in Human Resource Development, May 2012Top [Number]% of classEmphasis in [Subject][Award Name] Academic Achievement AwardMinor in [Subject]Graduated with HonorsHuman Resources Management certificateCoursework in Industrial-Organizational PsychologyCoursework in Business, Economics and Organizational DevelopmentGraduate certificate in Organizational Development         Certificate   :   Project Management      Bowie State University          Certificate in Project Management, Bowie State University, March 2011         Bachelor's   :   Human Resources Management      CENTRAL UNIVERSITY COLLEG E   －   City  ,     GH     CENTRAL UNIVERSITY COLLEG E Accra, Ghana Bachelor's degree in Human Resources Management July, 2003 SOFTWARE APPLICATION Proficient in the use of Microsoft Office Applications (Word, Excel, Power Point, Access, Project Manager), Outlook, HRIS, MS Project and MS Publisher.Minor in [Subject]Graduated with HonorsHuman Resources Management certificateCoursework in Industrial-Organizational PsychologyCoursework in Business, Economics and Organizational DevelopmentGraduate certificate in Organizational Development         Certifications    Certificate in Project Management, Bowie State University      Professional Affiliations     Affiliation and membership include: Society of Human Resources Management, Project Management Institute       Skills     Databases, Hr, Compensation, Appraisal, Automated Payroll, Benefits, Benefits Administration, Correspondence, Employee Benefits, Hr Generalist, New Hire Orientation, Payroll, Payroll Processing, Performance Appraisal, Personnel Records, Recruiting, Terminations, Increase, Access, Client Relations, Filing, Finance, Liaison, Marketing, Office Manager, Pricing, Customer Service, Receptionist, Retail Sales, Accounts And, Problem Resolution, Product Sales, Sales, Sales And, Satisfaction, Training, Ada, Employee Engagement, Employee Relations, Flsa, Fmla, Hr Issues, Labor Laws, Managerial, New Hires, Performance Management, Recruitment, Claims, Clients, Compensation And Benefits, Excellent Written, Highly Organized, Time Management, Very Organized, Workers Compensation, Mitigation, Human Resources, Project Management, Excel, Hr Information System, Hris, Human Resources Management, Microsoft Office, Microsoft Project, Ms Office, Ms Project, Ms Publisher, Outlook, Project Manager, Publisher, Word    ",ARTS
"         NIGHT WAREHOUSE SELECTOR       Professional Summary     Experienced Personal Trainer for eight plus years conducting one on one training sessions in upscale fitness studios and gyms.       Skills          Customer Satisfaction  Weight trainer  Personable and friendly   Individual life and body assessments    Strength Trainer       Staff Leadership  Nutrition Plans  Versatile  Customer Satisfaction    Fitness equipment expertise            Work History      Night Warehouse Selector     12/2016   to   Current      Company Name   –   City  ,   State      Night Warehouse Selector.  Selects customer orders from pick slots using pick lists of assorted items to build orders according to driver stops at customer locations.  Delivers merchandise to correct dock area, stacks items on pallets according to driver stops at customer locations for next day delivery and shrink wraps palletized orders.  This involves riding a pallet jack, moving products from racks to pallet, labeling the selected cases with the order labels and using Voxware Voice Logistics Software.  Validates that correct product has been selected and is damage free.  Notify Stocker of empty or short slots for replenishment.  Work in multi-temperature areas as assigned.  Meet weekly standards for productivity and accuracy while working in a safe manner.  Performs various post-shift duties that could include: Clearing aisles of all debris, returning pallet jack to charging area, and hook up jack for battery charging.  Stacks empty pallets from slots in aisle.  Clean up any spills and places damaged product in recoup area.  Completes any related paperwork.  Petra Industries.  Maintains inventory by identifying, labeling, and placing materials and supplies in stock; recording location of inventory.  Locates materials and supplies by pulling and verifying materials and supplies listed on production orders.  Documents materials and supplies disposition by recording units delivered and location of units.  Receives credit-return material and supplies from production by verifying materials and supplies code and lot number and quantity; placing materials in stock.  Prepares finished stock for shipment by identifying, pulling, packing, crating, loading, and securing product.  Documents product shipment by recording units shipped.  Maintains material-handling equipment by completing pre-use inspections; making operator repairs.  Contributes to team effort by accomplishing related results as needed.         Personal Fitness Trainer     01/2016   to   12/2016      Company Name   –   City  ,   State      Carefully evaluated member needs and assisted them in achieving personal fitness goals.  Possessing the knowledge, skills and abilities for safe and effective exercise and fitness program design, instruction and assistance for the purpose of reaching personal health and fitness goals.  Participated in club promotions to recruit new  members and increase club sales.  Demonstrated and explained fitness program benefits to members, resulting in a 25% increase in a member participation in paid classes.  Lead clients and occasional groups of all ages through personal workouts and skill development training.     Also I motivated clients by setting goals and providing feedback and accountability to clients.  As well as measure client's strengths and weaknesses with fitness assessments.         Assistant Manager     07/2014   to   05/2015      Company Name   –   City  ,   State      Finish Line.  Assists Store Manager in all aspects of daily shift management, including customer relations, inventory control, procedural tasks and paperwork, as well as visual merchandising.  Maintains both individual and shift sales.  Provides daily shift floor coverage.  Trains Sales Associates.  Supervises POS.  Provides security & loss prevention in store.  Oversees contest management (Tracking Results & Coaching Performance).  Organizes shipments, transfers & merchandise.  Performs maintenance of store.  Opens and closes store.  Holds accountability for store sales and metrics.  Holds accountability for stock and merchandise flow.  Maintains company standards regarding personal and store sales/performance metrics.         Process Technician - Welder     04/2015   to   01/2016      Company Name   –   City  ,   State      Performs a variety of welding and grinding procedures on a variety materials and parts using manual and semi-automatic machines.  Performs assembly/disassembly and fasten/unfastening parts larger than hand using tools; fit, bolt, weld, and cut or otherwise connect components and equipment according to specifications.         Ladies Fitness     01/2014   to   12/2015      Company Name   –   City  ,   State      Taught clients how to modify exercises appropriately to avoid injury.  Arrived on time, prepared and attentive for every training appointment.   Helped older adults with weight training by setting up equipment and providing instructions.   Counsel clients on proper nutrients and exercise habits.   Consistently attain facility targets.             Personal Training Director     02/2013   to   12/2015      Company Name   –   City  ,   State           Skills    Coaching, oral communication, Excellent communication, credit, client, clients, customer relations, delivery, focus, instruction, Maintains inventory, inventory, inventory control, Logistics, loss prevention, materials, Monitors, next, organizational skills, pallet jack, pick, POS, program design, recording, repairs, safety, Sales, Store Manager, supervision, visual merchandising, weld, welding      Education      High School Diploma  :      2007 2010     Hale High School    -
                          City  ,
                          State        2 Years Completed, Murray State College Tishomingo, OK     ",FITNESS
"         INFORMATION TECHNOLOGY AND AWS ADMIN INTERN           Experience      Information Technology and AWS Admin Intern  ,     04/2019       Company Name   –   City  ,   State      Researched and implemented a secure cloud infrastructure for migrating the financial data into AWS with seamless integration
 for company's financial department.  Achieved an overall increment of 30% in efficiency by migrating the company's infrastructure to AWS cloud.  Reduced the company's infrastructure cost by 10 times.  Implemented secure off-site backups through scheduled weekly SSH dumps to remote server.  Configured and troubleshot switches, routers and firewalls using TCP/IP protocols.         Network Engineer Intern  ,     10/2015       Company Name          Built LAN and WAN for small-scale business enterprises using HTTP, DHCP, DNS, OSPF, VLAN.         AWS Certified Solutions Architect- Associate  ,     10/2018       Company Name   –   City  ,   State      ID-J007G7C1MFE41RSQ) Aug 2019
Cisco Certified Network Associate - CCNA 200-125 (ID-CSCO13264710.         04/2019       Company Name          Set up a VPC network on Amazon and created public and private subnets, security groups, elastic IP and NAT gateway.  Created an EC2 instance with Windows AMI to host an application on virtual machine
WAN network deployment for a multinational organization using Cisco Packet Tracer Fall 2018.  Configured routers, switches and implemented IP addressing, subnetting for a multi-location enterprise network using DHCP,
 OSPF, HSRP, RSTP for routing and redundancy.  Solved security threats by providing network security using ACL and port security
Linux Based Integrated Ad-Hoc Network for IT infrastructure (Linux, Ubuntu) Fall 2018.  Designed and implemented a prototype illustrating a client-server model for hosting WebServer (Apache2), master and slave.         Work History      Information Technology and AWS Admin Intern  ,   04/2019       Company Name   –   City  ,   State      Researched and implemented a secure cloud infrastructure for migrating the financial data into AWS with seamless integration
 for company's financial department.  Achieved an overall increment of 30% in efficiency by migrating the company's infrastructure to AWS cloud.  Reduced the company's infrastructure cost by 10 times.  Implemented secure off-site backups through scheduled weekly SSH dumps to remote server.  Configured and troubleshot switches, routers and firewalls using TCP/IP protocols.         Network Engineer Intern  ,   10/2015       Company Name          Built LAN and WAN for small-scale business enterprises using HTTP, DHCP, DNS, OSPF, VLAN.         AWS Certified Solutions Architect- Associate  ,   10/2018       Company Name   –   City  ,   State      ID-J007G7C1MFE41RSQ) Aug 2019
Cisco Certified Network Associate - CCNA 200-125 (ID-CSCO13264710.           04/2019       Company Name          Set up a VPC network on Amazon and created public and private subnets, security groups, elastic IP and NAT gateway.  Created an EC2 instance with Windows AMI to host an application on virtual machine
WAN network deployment for a multinational organization using Cisco Packet Tracer Fall 2018.  Configured routers, switches and implemented IP addressing, subnetting for a multi-location enterprise network using DHCP,
 OSPF, HSRP, RSTP for routing and redundancy.  Solved security threats by providing network security using ACL and port security
Linux Based Integrated Ad-Hoc Network for IT infrastructure (Linux, Ubuntu) Fall 2018.  Designed and implemented a prototype illustrating a client-server model for hosting WebServer (Apache2), master and slave.         Accomplishments      DNS(Bind9) server, DHCP Server and Backup server.  Integrated the network to release dynamic IPv4 and IPv6 addresses to provide firewall protection, NFS, IPsec VPN
 Multi-client server chat application Spring 2018.  Developed a real time multi-client server chat application in Python for a chat group by implementing socket programming.  Secured the application by providing features like AES encryption, SHA 256, MD5 and symmetric key method
 Client server Socket Programming using TCP in Python Fall 2017.  Developed a Python script for the client on Linux for performing a set of mathematical expressions sent by the server.  Evaluated the result by receiving a flag sent by the server to the client on successful execution of the mathematical
 expressions, indicating a secure and successful TCP socket client-server connection establishment
 SDN based Load Balancer Fall 2017.  Designed a software-defined network to provide server load distribution for a pool of HTTP servers by analyzing the incoming
 packets and routing accordingly.  Optimized congestion by performing load balancing in round robin technique for the POX controller by using Openflow Switch
 Client -server application for public-key cryptography in Python Fall 2017.  Developed a secured TCP connection for encryption and decryption of text file and matched the output at the receiver.  Created public key cryptography to generate a set of public and private key (.pem file) by using RSA cryptosystem.        Education      Master of Science  :   Telecommunication and Networks  ,   12/2019     Northeastern University, Solapur University   -   City  ,   State           Bachelor of Engineering  :   Electronics and Telecommunications  ,   06/2016           Summary    Actively seeking full time opportunities from December 2019      Highlights          IP networking protocols :TCP/IP,UDP,HTTP/S,DHCP,DNS,STP,HSRP,ISIS,RIP,OSPF,MPLS,FTP,SMTP,IPSec,VLAN,VPN  Network Tools :Wireshark,VMware,Cisco Packet Tracer,VirtualBox, Oracle,Windows Server,AWS,Active Directory  Operating Systems :Windows,Linux,CentOs,Ubuntu,RHEL  Programming languages: Python,Bash Scripting  Coursework : Data Networking,Linux for Network Engineers,Internet Protocols & Architecture,Network Security,  Computer Communication Networks,Multimedia Communication  Active Directory, Routers  Ad, Routing  Apache2, SSH      Bash, Scripting  CCNA, SMTP  Cisco Certified Network Associate, Switches  Cisco, TCP/IP  Client-server, VPN  DHCP, WAN  DNS, Windows Server  Financial  Firewalls  FTP  Gateway  HTTP  Internet Protocols  IP  ISIS  LAN  Linux  Windows  Multimedia  Enterprise  Network Security  Network  Networking  Networks  Operating Systems  Oracle  OSPF  Programming  Protocols  Python  RIP            Skills     IP networking protocols :TCP/IP,UDP,HTTP/S,DHCP,DNS,STP,HSRP,ISIS,RIP,OSPF,MPLS,FTP,SMTP,IPSec,VLAN,VPN  Network Tools :Wireshark,VMware,Cisco Packet Tracer,VirtualBox, Oracle,Windows Server,AWS,Active Directory  Operating Systems :Windows,Linux,CentOs,Ubuntu,RHEL  Programming languages: Python,Bash Scripting  Coursework : Data Networking,Linux for Network Engineers,Internet Protocols & Architecture,Network Security,  CComputer Communication Networks,Multimedia Communication,  Active Directory, Ad, Apache2, Bash, CCNA, Cisco Certified Network Associate, Cisco, client-server, DHCP, DNS, financial, firewalls, FTP, gateway, HTTP, Internet Protocols, IP, ISIS, LAN, Linux, Windows, Multimedia, enterprise, Network Security, Network, Networking, Networks, Operating Systems, Oracle, OSPF, Programming, protocols, Python, RIP, routers, routing, SSH, Scripting, SMTP, switches, TCP/IP, VPN, WAN, Windows Server    ",INFORMATION-TECHNOLOGY
"         ACCOUNTS PAYABLE AP - (CREDITORS) SUPERVISOR           Summary     Self-motivated Accounts Payable Specialist offerings a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail-oriented with extensive accounts and clerical knowledge.       Highlights          Accounts payable professional  Strong communication skills  Expert in customer relations  Effective time management      Attention to detail  Resolve outstanding issues timely  Develop and implement systems, policies and procedures            Accomplishments     Reduced credit card expenses processed on in-house system from ZAR 2.2 million to ZAR 4.96  Reduced the unresolved queries on accounts from 48 months to 30 days  Negotiated early settlement discounts with vendors       Experience      Accounts Payable AP - (Creditors) Supervisor    March 2013   to   December 2015     Company Name   －   City  ,   State      Full function AP (creditors) supervision - managing AP staff office.  Approval of AP reconciliations - authorization of payment of supplier accounts Ensure that all tax invoices submitted for payment comply with requirements.  Update reconciliations due list on Excel & hand to relevant AP associate to balance with his / her list.  Approve list of suppliers to be paid & hand over to AP associates to load for payment Analysis of terms and conditions of potential vendors Schedule training for staff members.  Ensure good communication in order that all persons are fully aware of their duties and responsibilities by sending e-mails and also verbally communicating any changes / possible problems as and when they arise.  Communicate with other teams / managers regarding any queries or problems that could cause suppliers accounts not being paid.  Full responsibility for reconciliation of key vendor accounts and travel Credit Card statement.          Lease Administrator    November 2012   to   February 2013     Company Name   －   City  ,   State      Manage lease agreement database.  Compile World Screening checks / forward details and results to corporate office.  Create ""Offer to Renew Lease Agreement"" for landlords once World Screening clearance reports are received.  Liaise with leasing administrators regarding renewal of lease agreements.  Draw up standard lease agreements to renew leases.  General activities and duties in the leasing office.          Utilities Manager    October 2009   to   October 2012     Company Name   －   City  ,   State      Manage City utility / property rates and tax charges to residential and commercial buildings - correct tariffs.  Liaise and meet with City officials regarding charges.  Lodge applications to have tariffs changed and accounts credited.  Meet with sub-meter reading companies on a monthly basis, check and update on all issues and issue new instructions.  Liaise with area managers and caretakers / building managers regarding any problems with utility meters in the buildings.  Issue instructions.  Approve / decline meter replacements.  Investigate & complete tenant queries when escalated to me.  Assist municipal Accounts Payable Department with training on capturing, processing, reconciling and payment of municipal accounts.  Report to senior management on weekly basis.  Temp Work.          Supervisor    July 2009   to   August 2009     Company Name   －   City  ,   State      Temping as AR associate, processing reconciliations.  Reconciling company accounts.          Accounts Payable AP - (Creditors) Supervisor    January 2008   to   June 2009     Company Name   －   City  ,   State      Full function AP supervision of AP staff office and also reconciling of certain accounts Checking work of subordinates / reconciliation balances with the supplier statement and our system.  Hand back any reconciliations that have errors or do not comply with corporate governance and company policy.  Approve list of suppliers to be paid & hand over to associate to load for payment Schedule training for staff members.  Schedule monthly POP (performance ownership program) meetings.  Facilitate good communication in order that all persons are fully aware of their duties and responsibilities - communicating any changes / possible problems as and when they arise.  Career Summary My extensive financial experience, together with several notable achievements, will ensure that the skills I bring to an organization will contribute to growth and success.  Professional skills Administration Ensuring that data is accurate and stored in a manageable format as required by company standards and policy.  Verification of AP reconciliations, including that they are processed on time to maximize discount.  Managing debtor's book to ensure payments are received on time.  Monitor and manage age analysis to keep within limits set by management.  Records are secure and accurate, but available for Corporate Governance and audit purposes.  Handling all verbal/written communication and representing the Company in a professional manner.  Management / Supervision Leading a team and being responsible for team output and performance Establish and maintain a team environment, while encouraging all to participate and contribute.  Operating within a diverse environment in a way that all team members feel that they are important and can contribute to our success, and enjoy the benefits of that success.  Being a liaison where necessary between the team individually and collectively to senior management.          Accounts Payable (Creditors) Clerk    November 2003   to   December 2007     Company Name   －   City  ,   State      Generate purchase orders on Navision system  Check that all tax invoices comply with SARS requirements.  Process tax invoices on Navision system  Ensure tax invoices are approved by relevant managers as per limit of authority  Match tax invoices to supplier statements  Follow up on outstanding tax invoices / queries with supplier / responsible person.  Confirm follow up conversations with e-mails / faxes.  Reconcile accounts on Navision system to statements received and batch documents according to statements.  Update payment list on Excel & check that banking details / payment limits are correct. Alternatively, advise the cashbook clerk of changes required  Hand reconciliations (complete document packs) to supervisor for approval  Balance payment list (Excel) and payment journal (Navision).  Prepare COD payments twice weekly when required  Update balance score card & file with supporting documentation in scorecard file for performance appraisals.          Accounts manager    March 2003   to   November 2003     Company Name   －   City  ,   State      Full function accounts payable and accounts receivable  Reconcile accounts  Prepared payment run checks and remittance advices  Resolve account queries  Full function debtors  Process waybills for invoicing   Ensure all invoices & statements are delivered to customers timeously  Collection of debtors payments  Wages & salaries  All Banking  Petty cash  Control fuel account  Reconcile all accounts with auditors monthly          Education      Certificate in Practical Accounting   :   Accounting  ,   2006    Damelin Business School   －   City  ,   State  ,   South Africa            Certificate in Basic Bookkeeping   :   Accounting  ,   2006    Damelin Business School   －   City  ,   State  ,   South Africa            Certificate in Sectional Title Management   :   Sectional Title Management  ,   2011    University of Cape Town   －   City  ,   State  ,   South Africa            High School Diploma                Certifications    Computer literate in MS Word, Excel (Advanced) Brilliant Accounting, Quick Books, other accounting software, and MDA (Property Management Program/System)      Additional Information      Accounts Payable AP - (Creditors) Manager
Glendale, CO
Authorized to work in the US for any employer        Skills     •Audit and process vendor invoices ensuring timely and accurate payments.  •High volume with complex processing  •Investigate and resolve problems associated with processing of invoices  •Handle all vendor correspondence via phone or email  •Receive, research and resolve a variety of routine internal and external inquiries concerning account status, including communicating the resolution of discrepancies to appropriate persons.  •Manage vendor information and setup.  •Develop, implement and maintain AP systems, procedures and policies.  •Full responsibility for reconciliation of key vendor accounts and travel Credit Card statement.    ",AGRICULTURE
"         PROJECT MANAGER AND PHOTOGRAPHER       Summary     Executive Assistant who is skilled at multi-tasking and maintaining a strong attention to detail. Employs professionalism and superior communication skills to meet client and company needs.Highly focused and results-oriented office professional who successfully supports complex, deadline-driven operations. Customer-oriented and computer-savvy.       Highlights         Microsoft Office proficiency  Articulate and well-spoken  Flexible  Social media knowledge  Appointment setting  Customer service-oriented  Mail management  Meeting planning  Executive presentation development  Business correspondence  Scheduling    Excel spreadsheets  Professional and mature  Strong problem solver  Works well under pressure  Administrative support specialist  Self-starter  Skilled and talented photographer.  Types 50+ words per minute           Accomplishments      Customer Service    Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.   Administration    Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.   Reporting    Maintained status reports to provide management with updated information for client projects.   Training    Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.       Experience     April 2007   to   January 2016     Company Name   City  ,   State     Project Manager and Photographer       7.7 years).  Professionally trained through the military.  Over 15+ years of experience with digital photography.  Project manager and freelance photographer.  Event photographer for weddings, bridal showers, prom and graduation photos.  Scheduled events, planned and coordinated venues as well as bookkeeping and for all events.  Digitally manipulated images to improve quality as well as add artistic touch.  Excellent customer service and quality.  Provided customers with digital photography of events.  100% customer satisfaction.        November 2012   to   January 2014     Company Name   City  ,   State     Independent Consultant       Market and sell high quality kitchen tools and accessories through in-home demonstrations, booths at trade shows, and fundraiser programs.  Provided excellent marketing, sales, demonstrations, order entry, shipping, receiving and customer service.  Maintained inventory, accounting and data entry for small business.        October 2008   to   April 2010     Company Name   City  ,   State     Tax Preparer       Provided timely and accurate tax preparation and advice for individuals, families and businesses.  Perform e-filing tasks as per schedule  Addressed complex tax issues and tax deduction problems of clients.   Assist clients about legal issues, tax amendments and payment plans.   Interviewed clients and prepared taxes to achieve the most accurate and thorough results for maximum refunds using current tax laws.  Achieved 100% customer satisfaction and client retention utilizing company guided client relations techniques.        July 1988   to   July 2008     Company Name          Intelligence Analyst       Honorable discharge after 20 years as a Naval intelligence analyst.  Compared, correlated and disseminated valuable intelligence information to executive level directors via expedited resources during global crisis like 9/11, Haitian earthquake, and the Malaysian tsunami.  Lived overseas in Italy as an operational intelligence analyst providing analysis and administrative assistance at an executive level.  While serving on two aircraft carriers responsible for providing near real time intelligence to executives as well as fighter pilots.  As the Independent Duty Intelligence Officer onboard a naval destroyer, obligations included providing intelligence, administrative support at an executive level, while working independently.  Leading Petty Officer of a division of 30 junior enlisted sailors while stationed onboard the USS John C.Stennis from September 1, 2000 - October 31, 2003.  Head of Intelligence Collection team (""SNOOPY team"") of 20 non intelligence trained personnel onboard the USS Mustin from 2002-2005, including providing all intelligence preparation and education for team members.         Education     2013     Old dominion UNIVERSITY   City  ,   State  ,   US     Bachelors of Art  :   History     History Major with Minors in French, Geography and Secondary Education.   Achievements/Organizations:   *Inducted into Pi Delta Phi Spring 2013(Collegiate French National Honor Society).   *Received the 2013 Emerging Leaders Award from Gamma Sigma Sigma National Service Sorority.  *President of Eta Rho Chapter of Gamma Sigma Sigma National Service Sorority, Inc., Member of French Club, Community Service Officer of ODU Student Veterans Association, and Member of Baptist Campus Ministries         Languages    Able to speak, read, and write French      Interests     Associations:  Junior League Of Hampton Roads   -Chair for the Junior League of Hampton Roads Touch a Truck Committee from June 2015 to Present. Leading a team of 20 women to plan the annual Touch a Truck fundraising event for the Junior League of Hampton Roads for 2016.  -Co-Chair for the Junior League of Hampton Roads Touch a Truck Committee from January 2015-May 2015. Helped lead a team of 20 to plan and execute a large fundraising event for the Junior League which drew a crowd over 2200 and raised over $20,000.  Gamma Sigma Sigma National Service Sorority   -Active Alumni member at large since 201        -Sorority President of the Eta Rho Chapter of Gamma Sigma Sigma from Fall 2011-Fall 2012.     -Sorority Service Vice President from Spring 2010 – Fall 2011.     Student Veterans of America:    -Alumni member 2013          -Community Service Chair 2012-2013         Additional Information     Security Clearance: Inactive TS/SCI Clearance. (DONCAF completed 2008).   Volunteer youth soccer coach for Virginia rush from October 2006 until October 2014.  Coached children on the development of soccer skills as well as team work. Coached U13, U8, and U6 co-ed teams. Volunteer TOPSoccer buddy since 2011, Volunteer TOPSoccer buddy since 2011, aiding children with disabilities to play soccer.   1000+ documented volunteer hours since 2010, continues to volunteer regularly in local community.       Skills     Customer Service, Internet Research, Time Management    ",CHEF
"         HR CONTACT CENTER SPECIALIST       Summary    Forward-thinking professional with various experience in human resources, sales, customer service and education, offering excellent communication and computer skills; highly organized and meticulous.      Skills          MS Office Suite  Self-motivated professional  Team leadership  Meeting deadlines  Time management skills              Experience     07/2016   to   Current     HR Contact Center Specialist    Company Name   －   City  ,   State      Answer and resolve employee and people-manager issues including navigational support and processing corrective transactions when required.  Provide advice on how to complete requests and/or options for next steps based on scenarios.  These could include; guidance related to completing HR responsibilities (year- end compensation, mid-year and year-end processes, resource planning), guidance related to making employee data changes (new hires, transfers, terminations, retiring), guidance related to the administration of employee programs (Service recognition, PTO/Vacation entitlement, time administration).  Maintain adherence to all audit/compliance and regulatory requirements.  Provide support on all HR policies, processes, and procedures including knowledge of Benefits and Payroll processes and transactions, people-manager responsibilities and employee programs and services (including navigational support of all HR systems) to the employees, people-managers and the HR community.  In addition to the above duties: I have taken the initiative to be a part of the new hire training, women in leadership and support to my colleagues by helping them improve their metrics and quality of their calls.  In displaying this leadership, my leadership is providing me the opportunity to be a part of more projects that come down the pipeline.         10/2014   to   07/2016     Admissions Representative    Company Name   －   City  ,   State      Conduct face-to-face or personal interviews, telephone interviews and e-mail correspondence to identify high
school and adult student prospects to determine their educational needs, concerns and interests.  Closely assists and mentors students through the Admissions process.  Ensure compliance with applicable Company policies and procedures, laws and regulations.  Participates in school retention efforts by maintaining productive contact with his/her active students through graduation.         05/2014   to   10/2014     Recruiting Coordinator           03/2014   to   05/2014     Branch Coordinator    Company Name   －   City  ,   State      Conserve database for storage and retrieval of assessments.  Participate and coordinate (where appropriate) job fairs sponsored by HTI and clients.  On site coordination of interview activity; run e-verifies, uphold payroll information by collecting, calculating, and entering data.  Bring up-to-date payroll records by entering changes in exemptions, job title and departments.  Resolve payroll discrepancies, maintain payroll operations by following policies and procedures and protect
payroll operations by keeping information confidential.  Compile interview packages for exempt and non-exempt; perform criminal background checks and other
duties as required in support of the team.  Maintain and manage all front desk operations.  Track and monitor branch applicant flow.  Weekly data entry of all applications received.  Manage and direct all office traffic.  Answer and screen all incoming phone calls and transfer as needed.  Schedule weekly orientations from the candidate pool identified by recruiters.  Responsible for overall maintenance of the filing systems and other duties as required.          Education and Training     June 24, 2013     MBA  :   Business Finance    Strayer University   －   City  ,   State      Business 4.0 Graduated with honors Finance       May 7, 2011     Bachelor of Arts  :   Communication concentration Mass Communication    Fayetteville StateUniversity   －   City  ,   State      Communication concentration Mass Communication 3.583 Graduated Magna Cum Laude
*Dean's List        Personal Information    https://www.linkedin.com/in/e-april-bradford-14241955      Activities and Honors    Greenville Society for Human Resource Management (GSHRM) (2015-2016) Society for Human Resource
Management (SHRM) (2015-2016) Treasurer/Guardian of chapter's funds/Chair of Budget and Finance
Committee-Pi Zeta Omega Chapter of Alpha Kappa Alpha Sorority, Inc. (2014) Alpha Chi National Honor
Scholarship Society (2013-2015) Golden Key International Honour Society (2012-2015) Golden Key
International Honour Society Education and Literacy service director (2012) Connections Committee chair- Delta
Alpha Chapter of Alpha Kappa Alpha Sorority Inc. (2010-2011) Alpha Kappa Alpha Sorority Inc. 2010-present:
Delta Alpha chapter (2010-2011) Pi Zeta Omega Chapter (2013-2014)      Skills    Benefits, Interpersonal skills, clients, data entry, database, e-mail, filing, HR, leadership, Team leadership, MS Office Suite, office, Multi-tasking, next, Payroll, policies, processes, quality, Recruitment, Self-motivated, Staffing, telephone, telephone etiquette, phone, Time management, year- end, year-end      Additional Information      Additional Information
*https://www.linkedin.com/in/e-april-bradford-14241955     ",HR
"      P        DIRECTOR, INFORMATION SYSTEMS PACS ADMINISTRATOR/IS SYSTEMS ANALYST         Summary    I have developed a solid history of managing multiple projects and employees simultaneously while implementing
workable strategies with a constant focus on the future of the company.  The combination of my proven success in IT
Management, Project Management, PACS development and implementation, with the communication skills developed as a Public Relations Manager creates a rare level of proficiency and problem-solving ability which will complement the success of any company project or department.      Highlights          COMPUTER SKILLS  Windows PC and Server OS platforms through current, MS Office, MS SQL Server 2000-2008, UNIX, Linux, Internet Explorer, Adobe Photoshop, FrontPage, Dreamweaver, Flash, PowerPoint, Photo Finish, PageMaker, WordPerfect, IMAP4, plus many others..  PACS/HIS Related: CPSI - All modules of HIS, ChartLink, ClientWare, EMR - All versions of ImageLink PACS software and server systems (directed development)  Non-CPSI - McKesson PACS, E-Film, Philips iSite, Sectra, GE Centricity - Current GE, Philips, Toshiba, Siemens, Konica, Kodak and Fuji radiology modalities (US, CT, CR, MR, etc), AS400, HMS, SpeechQ, MModal DocQRoute, Kronos, HMS  LETTERS OF REFERENCE & MATERIAL EXAMPLES AVAILABLE UPON REQUEST              Accomplishments      As the Director of Information Systems for South Baldwin RMC, I was responsible for leveraging all technology, security and communication resources within the hospital and its 6 outlying properties.  This position required coordinating with IS Leadership at our corporate parent, Community Health Systems, and balancing the same with local Administration.  Early in my tenure, we were able to develop a new level of communication and cooperation between Nursing, Financial, Administration, Physicians, IS and CHS Corporate.  I sat on a number of committees both within the company and the community to maintain the cooperation that allowed us to advance.  In addition to successfully developing and mentoring an exceptional IS team of 6 during my two years in this position, we implemented the first three phases of Electronic Medical Record through the hospital and owned physician offices, completed a new data center implementation, conversion to fiber backbone communications and digital phone system, Windows 7 upgrade for over 800 users and total systems upgrades in the clinical departments.  This facility was shifted to a higher level within the CHS network of 250 hospitals and awarded numerous national accolades from third-parties due to some of the changes made by my department and team.        Experience      Director, Information Systems PACS Administrator/IS Systems Analyst   City  ,   State    Company Name  /   Aug 2012   to   Jul 2014     As the Director of Information Systems for South Baldwin RMC, I was responsible for leveraging all technology, security and communication resources within the hospital and its 6 outlying properties. This position required coordinating with IS Leadership at our corporate parent, Community Health Systems, and balancing the same with local Administration. Early in my tenure, we were able to develop a new level of communication and cooperation between Nursing, Financial, Administration, Physicians, IS and CHS Corporate. I sat on a number of committees both within the company and the community to maintain the cooperation that allowed us to advance. In addition to successfully developing and mentoring an exceptional IS team of 6 during my two years in this position, we implemented the first three phases of Electronic Medical Record through the hospital and owned physician offices, completed a new data center implementation, conversion to fiber backbone communications and digital phone system, Windows 7 upgrade for over 800 users and total systems upgrades in the clinical departments. This facility was shifted to a higher level within the CHS network of 250 hospitals and awarded numerous national accolades from third-parties due to some of the changes made by my department and team. I was brought into South Baldwin Regional Medical Center as the facility's first IS-based PACS Administrator.  After initial reorganization of the PACS environment and creation of PACS related support procedures and documentation, my responsibilities quickly expanded to IS projects where I identified productivity improvements that could be made.  Some of these projects included: Becoming the 24/7 dedicated technical resource for all Radiology functions, meaningful use implementation coordination, fileserver redesign for more stable and productive use, network and system optimizations where needed to improve efficiency, outlying clinic improvements to encourage ""single-company"" relations, and a number of others where needed.  My primary focus has always been providing the necessary tools and support for the constant improvement of patient care.        Manager, ImageLink PACS   City  ,   State    Company Name  /   Jun 2006   to   Jul 2011     My hiring position at CPSI was as a Senior Project Manager in the ITS Special Projects division.  After only 3 months in this position, I was recruited into the ImageLink PACS division as an Implementation Project Manager.  Before being promoted to Assistant Manager then Manager of this division, my primary responsibilities were system install scheduling, preparation and complete onsite implementation.  The three week onsite implementation of the ImageLink system entailed; coordinating server placement and networking with hospital IT, directing the installation of all server and reading hardware, coordination with all modality vendors to establish DICOM communication with the new system, integration with CPSI and other vendor HIS, Radiologist and staff training  and conversion of data from the previous Radiology system.  A number of these sites requested that we perform the conversion of data without involving the previous vendor.  Success in these situations required developing an in-depth familiarity with numerous systems, including: McKesson, GE Centricity, Philips iSite, OrthoView, E-Film and Spectra PACS systems. Because responsibilities included development planning with Programming and travel with Sales to assist in promoting the ImageLink product, I acquired additional familiarity with these competitor systems in order to keep ImageLink current with the needs of our customers and provide my employees with training relevant to their implementations.  This broad spectrum of involvement with multiple PACS systems left me knowledgeable on their use, tools and configuration.
CPSI of Mobile
In September 2006, ImageLink was in use at 27 of CPSI's 950 hospitals nationwide.  Of the 101 sites added during my time in ImageLink, I implemented 58, either directly or in an onsite supervisory capacity while retaining ultimate responsibility for all installs and the overall performance of the division and its employees.        IT Services/Public Relations Project Manager   City  ,   State    Company Name  /   Oct 2003   to   Apr 2006     In addition to managing all aspects of the company's information systems, I handled the development and execution of public education and outreach plans and materials, including public meeting organization and facilitation, direct mail, printed collateral, website updates and public relations events.  Our primary clients included the City of Tucson, Arizona Department of Transportation, Pima County, Nevada Department of Transportation and the Federal Highway Administration.        ICS Director Senior Hardware/Software Support Technician   City  ,   State    Company Name  /   May 2002   to   Jun 2003     After accepting full authority over all corporate information, communication and security systems, my primary responsibilities included: Employee management, cost control, developing and directing the implementation of all IT related projects, while assuring that my team and I consistently maintained the systems and services that our customers and employees relied on.  My efforts in this position resulted in a 60% increase in employee productivity and the development of the first Private Label Auction site, for one of our key clients, creating the first source of income from the ICS Department.  Spending in the ICS Department was decreased by more than $100,000. I was hired into this position as the direct assistant to the Vice President over the ICS (Information and Communication Services) Department.  My duties included: Project management, documentation of policies and procedures, and reporting on the overall status of the ICS Department.  During this year, I built the first comprehensive ICS procedure manual as well as the creation or replacement of all corporate IT and communication related policies.        Education      High School Diploma      Mount Desert Island High School              Skills    PROJECT MANAGER, ITS, PACS, RADIOLOGY, DICOM, INTEGRATION, INTEGRATOR, MCKESSON, NETWORKING, SALES, SALES TO, SCHEDULING, STAFF TRAINING, TRAINING, WITH SALES, CLIENTS, SECURITY, DIRECT MAIL, PUBLIC RELATIONS, DOCUMENTATION, BACKBONE, DATA CENTER, MENTORING, PHONE SYSTEM, WINDOWS 7, COST CONTROL, INCREASE, SYSTEMS ANALYST, PROJECT MANAGEMENT, ADOBE PHOTOSHOP, AS400, DREAMWEAVER, EMR, EXCELLENT MULTITASKER, FLASH, FRONTPAGE, HMS, INTERNET EXPLORER, KRONOS, LINUX, MS OFFICE, MS SQL SERVER, MS SQL SERVER 2000, PAGEMAKER, PHOTOSHOP, POWERPOINT, PROBLEM-SOLVING, SIEMENS, SIMULTANEOUSLY, SQL, SQL SERVER, SQL SERVER 2000, TECHNOLOGY MANAGEMENT, UNIX, WORDPERFECT    ",PUBLIC-RELATIONS
"         SALES ASSOCIATE       Summary    I am an industrious Fashion Business Management undergrad seeking employment with a fashion brand that will utilize my knowledge and skills for a product development position.      Highlights        Proficient in Mac and PC platforms * Microsoft Office Suite * Adobe Creative Suite * Internet Savvy *
Fluent in Albanian            Experience     05/2012   to   Current     Sales Associate    Company Name   －   City  ,   State      Conduct product knowledge trainings to keep my staff informed of new and/or additional details, and of how and where our merchandise is made   Create product knowledge boards to keep my sales team up-to-date on the most current runway show and season- including creative director Christopher Bailey's inspiration behind the show, photos of each outfit and detailed descriptions of the garments that include fabric content to patterns and colorways.  Visually merchandise in-store displays from adjusting fixtures to dressing mannequins.  Regularly use iPads to manage my client portfolios, keep up-to-date with Burberry news, obtain information on product availability and in-store stock. Liaison with other locations regarding merchandise availability and trainings.  Continuously meet and exceed monthly sales goals.         01/2016   to   04/2016     Technical Design Intern    Company Name   －   City  ,   State      Communicated with clothing factories daily to discuss garment specification needs as well as status' per garment.  Used Ronlynn Apparel Software (RLM) to update product lifecycle management per each garment- includes tech pack management, revision of product specifications, bill of materials tracking and design history.  Developed and revised Excel spreadsheets in relation to current season garments' manufacturing and completion status'   Revised  garment sketches, including construction and detail information.  Attended Fit Meetings where clothing designers and technical designers would discuss garment technicalities that needed modifications.         04/2010   to   06/2011     Sales Associate    Company Name   －   City  ,   State      Sales associate in a fast paced, highly trafficked retail store.  Regularly managed several responsibilities at once (such as answering phone calls, cashiering, and organizing fitting room lines).  Responsible for managing floor inventory and restocking merchandise.  Regularly managed visual merchandising of  in-store displays during overnight shifts.          Education     May 2016     Bachelor of Science  :   Fashion Merchandising Management    Fashion Institute of Technology, State University of New York          Fashion Merchandising Management        Skills    Proficiency in Microsoft Office Suite, Adobe Creative Suite, Ronlynn Apparel Software, both Mac and PC platforms, social media (including Pinterest, Instagram, Facebook, and Snapchat), internet research   ",SALES
"         ASSISTANT, ACQUISITIONS AND DISPOSITIONS         Summary     Acquisitions and dispositions coordinator adept in client relations, due diligence and real estate management. Seeks a challenging position in property management with room for continued growth and professional development.       Experience      Company Name     February 2007   to   Current     Assistant, Acquisitions and Dispositions   City  ,   State      Coordinate due diligence information in the disposition of non-core properties to brokers and principals/investors  Facilitate underwriting of potential acquisitions in coordination with leasing reps and regional asset managers  Work on the capital harvesting program to sell off non-core assets and out-parcels in creating capital that can be redeployed into better-performing core assets  Manage acquisitions and dispositions network drive and update the company website as properties are sold and acquired  Organize Investment Committee Meetings for discussion and approval of redevelopment properties as well as approval of acquiring or disposing of assets  Prepare property reports such as rent rolls, tenant sales, aged receivables, and operating statements for the analysis of core and non-core properties slated for disposition           Company Name     November 2000   to   January 2007     Sales and Product Associate   City  ,   State      Supported associate Field Sales Representatives to assist with high-volume single or multi-site customers   Acted as liaison between customers and Field Representatives to generate leads and quotations for possible future sales   Diligently researched information in assisting customers and distribution companies with technical product and applications inquiries  Processed customer invoices for purchase of demonstration equipment and maintaining sales representatives' consignment accounts   Authorized requests for product returns and exchanges as well as monitored high-dollar purchase orders and customer account status          Company Name     July 1999   to   November 2000     Office Manager Assistant   City  ,   State      Reconciled daily fees and posted payments accordingly.  Prepared forms for medical billing and  processed claims to appropriate insurance companies.  Maintained inventory of supplies and medicines/vitamins.  Resolved patient inquiries and performed general clerical duties.          Education      St. John's University     2000       B.S  :   Biology    City  ,   State  ,   United States             New York University     2011       Professional Certificate  :   Real Estate Finance and Investment    City  ,   State  ,   United States            Skills     JD Edwards; Business Intelligence; Argus; Microsoft Word, Excel and PowerPoint; OnBase; SAP; AS400    ",ARTS
"         OPERATIONS ASSOCIATE        Lisa    Phinney           Skills          Licensed Notary  Over 10 years experience in MS Office; Excel, Spreadsheet creation; Word - Memos, minutes, invoices; Power Point, Outlook  Asana and Basecamp Project Management  Website design and updating  Social Media management  Design experience with Photoshop and Elements  Video conferencing experience  Google G-Suite applications  Kronos experience  Event planning and execution              Work History      Operations Associate  ,     10/2016  
                            to   Current     Company Name          responsible for the administrative and operational tasks at HeartSpace, a retreat center in Park City, and managing executive management for co-leaders of Plenty Consulting.  Utilizing technology proficiently and expediently (BaseCamp, Box, MS Applications; Word, PPT, Excel, and Outlook).  Acting as the quarterback for project coordination and teamwork.  Representing the leadership team and the company to partners, clients, and guests.  Finding new ways for to grow and flourish, and then leading those special projects with enthusiasm.  Supporting the leadership team with communication and email correspondence, scheduling, meeting management, travel, vendor relationships, and project management.  Coding expenses and ensuring they are accurate for billing.  Managing conference attendance, speaking prep, audience engagement and follow-up.  Budget management.  Manage vendor relationships; order swag, supplies and directing payment as needed.  Plan travel for team of 8 for conferences and consulting services offsite.  Social media manager and responsible or website updates.  Schedule team meetings through Zoom and GoToMeeting; note taking and follow up management for co-leaders of Plenty Consulting.  Event preparation and execution with high service levels.         Assistant to the Executive Director  ,     08/2015  
                            to   Current     Company Name          Assist the Executive Director with administrative management services.  Provide communication to all the Historic Park City merchants through various channels (i.e., newsletter, emails, phone calls) including local event information that may impact the Historic Park City area.  Coordinate special events and Main Street activities with Historic Park City merchants.  This includes communication and coordination with City staff.  Plan and coordinate quarterly educational and informational events for HPCA members.  Provide communication to Historic Park City businesses regarding trash services for the Business Improvement District (BID) and work with City staff to evaluate the program periodically.  Update and maintain the Main Street directory map and event kiosks.  Write minutes for HPCA and Committee Meetings.  Work with the Director of Marketing to promote Historic Main Street and maintain the HPCA website.  Grant reconciliation and budget management.         Meisha Lawson Marketing – Marketing Coordinator  ,     08/2015  
                            to   Current      Keep the HPCA website current regarding calendar events, member promotions, meeting notices, merchant information, business landing pages and other information.  Blog updates, social media marketing and image manipulation for HPCA, Lange Group, Gorgoza, TMI and Goldminer’s Daughter.  Assist Director of Marketing with advertising campaigns, promotions and initiatives.  Event planning, permitting, management and execution for Autumn Aloft, Halloween on Main, and The Electric Parade.         Fieldhouse Manager & Zumba® Fitness Instructor  ,     09/2009  
                            to   10/2014     Company Name          Provided The Fieldhouse Manager expert administrative support and created a first rate customer service experience for Fieldhouse patrons.  Focused on customer relationship building and human connection with the front desk team.  Planned and executed events at The Fieldhouse annually such as The Kids Carnival, Monster Ball, Color Run and Christmas event.  Developed a Zumba® Fitness program to enhance not only the community’s physical health, but the emotional health that comes along with dance fitness.  Created a following of fitness students who have become lifelong friends and through the power of joy, self -expression and sharing a passion for life.         Skills    administrative, administrative support, Photoshop, advertising, billing, Budget management, Color, conferences, consulting, clients, customer service experience, directing, email, Event planning, special events, executive management, image, Kronos, leadership, Director, Managing, Marketing, Meetings, Excel, MS Office, Outlook, Power Point, Word, newsletter, Coding, project coordination, Project Management, speaking, relationship building, scheduling, Spreadsheet, teamwork, phone, Video conferencing, Website design, website      Education      B.S  :   Multidisciplinary Studies/Environmental Science  ,
                          08.1991 – 05.1994     University of Massachusetts   -   City      Multidisciplinary Studies/Environmental Science Cum Laude    ",FITNESS
"         SOFTWARE ENGINEERING CO-OP       Summary    Highly skilled  and Accomplished computer software specialist with more than 7+ years of technical experience in programming development across multiple platforms, software design, development and integration. 
Advanced knowledge of MySQL, CSS, C++ with expertise in all aspects of the software development life cycle, including requirements analysis, design, development and production support.  
Experienced Software Developer dedicated to constantly improving tools and infrastructure to maximize productivity, minimize system downtime and quickly respond to the changing needs of the business which does not exclude an intensive background in develop, testing, and debugging code, designing interfaces, and administrating systems and networks.
Tenacious hard worker, self-directed and motivated, great leadership skills, able to work as a team, and adaptable to a quick changing technical environment.      Highlights          MySQL, PostgreSQL, SQLite, NoSQL, LevelDB  Programming Languages: C, C++, Perl, PHP, Python, Go, JavaScript, Bash, SQL, Visual Basic,  .NET  Other Languages: CSS, HTML, XML, Markdown, Regular expression, SASS  Operating Systems: Linux, Unix  Tools: Netbeans, Vim, Visual Studio, MS Visio, MS Access, Wordpress, Git, Google Analytics, Docker, Microsoft Office package  Strengths include:  Full life software life cycle development expert  Programming and designing  Software testing / Troubleshooting / Advance critical thinking  Database  & Object oriented development  Website design & development & software engineering  Object oriented development  Work History_______________________________________________________  Full Stack Engineer  LogonTutor LLC - Cincinnati, OH  Design and implement an ecommerce website (in PHP) using MVC and OOP  Integrate 3rd party tools in PHP using XML API such as Authorized.net (for charging credit cards), an online whiteboard, and Paypal  Create an admin page (in PHP) that tracks user's browsing history, incomplete registrations, user's clicks from custom links, and user's communication exchange  Write command line scripts in Bash to automate system administration tasks such as database backup and website deployment  Mar. 2012 - Present  Project Manager  Seeketh.org Senior Project - Cincinnati, OH  Managed a team of students in the implementation of an information retrieval system (in PHP) that searched the bible using natural language processing                Experience      Software Engineering Co-op   03/2010   to   12/2010     Company Name   City  ,   State       Wrote a Perl script that scanned a file directory tree and converted every file (proprietary file format) into an Excel compatible CSV format.  Designed an algorithm in Visual Basic to identify and make changes to the bad sectors in the data.          Education      Bachelor of Science  :   Electrical Engineering   Jun. 2013       University of Cincinnati   City  ,   State       Electrical Engineering 3.1/4.0             Present       Affiliations___________________________________________          _______
*Treasurer, Young People Union   City  ,   State       Member, Emerging Ethnic Engineering Program        Certifications    Awarded by University of Cincinnati School of Electronic and Computing Systems the ""Outstanding Senior Design Project Award"" Sep. 2012 - Jun. 2013 Component Engineering Co-op L3 Communications CE - Mason, OH Parsed and manipulated data relating to electrical components Updated the company's intranet pages Mar. 2011 - Jun. 2011       Skills    .NET, API, automate, backup, Bash, C, C++, credit, critical thinking, CSS, Database, designing, ecommerce, Engineer, XML, Google Analytics, HTML, PHP, JavaScript, Linux, MS Access, Excel, exchange, Microsoft Office package, MVC, MySQL, natural language processing, NoSQL, Object oriented, OOP, Operating Systems, page, Perl, PostgreSQL, Programming, Python, scripts, script, software engineering, Software testing, SQL, system administration, Troubleshooting, Unix, Visio, Visual Basic, Visual Studio, Website design & development, website   ",AVIATION
"         SUPERVISOR       Summary    I was a supervisor for two years in a corrosion control facility for the US Government. As a shift supervisor of three employees I was directly responsible for the maintenance and upkeep of twelve aircraft paint schemes. I currently maintain a US Government ""Secret Security Clearance"".          Experience     January 2004   to   January 2012     Company Name   City  ,   State     Supervisor        Worked on F/A-18C.  Masked and covered surfaces not to be painted.  Performed Plastic Media Blasting to remove paint and corrosion.  Striped, sanded, masked, and repainted surfaces, and blended and polished finish to match surrounding areas, manually or using portable power tools.  Cleaned, sanded, and applied chemical solutions to prepare and condition surfaces prior to painting.  Mixed and thinned paint or other coating to specified color and consistency according to standard formulas or color charts, using mixing equipment.  Sprayed specified amount or thickness of primer, protective, decorative, or finish coatings, such as paint, lacquer, sealer, or enamel, onto prepared surfaces, using spray equipment.  Painted surfaces of aircraft, applying knowledge of surface preparation and painting techniques, using spray painting equipment, power tools, and work aids.  Applied or retouched paint, using brush.  Laid out and painted insignias, symbols, designs, or other markings on painted surfaces, according to blueprints or specifications, using stencils, patterns, measuring instruments, brushes, or spray equipment.  Regulated controls on equipment to cure and dry paint or other coatings.  Set up portable ventilators, exhaust units, ladders, and scaffolding prior to painting.  Mainly worked on Aluminum metals.  Respirator qualified.  Supervised corrosion control facility supervising three employees directly responsible for the maintenance and upkeep of twelve aircraft paint schemes Ran and followed Tool Control Program and procedures Followed technical manuals and safety procedures Inventoried HAZMAT Separated HAZWASTE to EPA regulations Recorded and tracked HAZMAT usage Ordered HAZMAT for daily use Helped maintain an 0% accident rate in safety within my shop.         January 2012   to   Current     Company Name   City  ,   State     Administration Clerk        Prepare, type, and route correspondence and reports.  Organize and maintain files.  Recieve office visits and handle telephone communications.  Operate computers, word processing, and duplicating documents.  Maintain records and other official publications.         October 2013   to   June 2014     Company Name   City  ,   State     Aircraft Worker        Worked on P-3s, T-34s, T-44s, and F/A-18s.  Masked and covered surfaces not to be painted.  Performed Plastic Media Blasting to remove paint and corrosion.  Striped, sanded, masked, and repainted surfaces, and blended and polished finish to match surrounding areas, manually or using portable power tools.  Cleaned, sanded, and applied chemical solutions to prepare and condition surfaces prior to painting.  Mixed and thinned paint or other coating to specified color and consistency according to standard formulas or color charts, using mixing equipment.  Sprayed specified amount or thickness of primer, protective, decorative, or finish coatings, such as paint, lacquer, sealer, or enamel, onto prepared surfaces, using spray equipment.  Painted surfaces of aircraft, applying knowledge of surface preparation and painting techniques, using spray painting equipment, power tools, and work aids.  Used chemicals to strip paint and clean aircraft parts Masked and covered surfaces to prevent Plastic Media and chemical stripper from entering unwanted areas.         November 2014   to   March 2015     Company Name   City  ,   State     Aircraft Painter        Worked on Boeing 737 - 777 and Airbus 320.  Masked and covered surfaces not to be painted.  Striped, sanded, masked, and repainted surfaces, and blended and polished finish to match surrounding areas, manually or using portable power tools.  Cleaned, sanded, and applied chemical solutions to prepare and condition surfaces prior to painting.  Mixed and thinned paint or other coating to specified color and consistency according to standard formulas or color charts, using mixing equipment.  Sprayed specified amount or thickness of primer, protective, decorative, or finish coatings, such as paint, lacquer, sealer, or enamel, onto prepared surfaces, using spray equipment.  Used rollers and brushes to apply paint Painted surfaces of aircraft, applying knowledge of surface preparation and painting techniques, using spray painting equipment, power tools, and work aids Used chemicals to strip paint and clean aircraft parts Masked and covered surfaces to prevent chemical stripper from entering unwanted areas Followed blueprints to apply stencils for markings and placards.         April 2015   to   October 2015     Company Name   City  ,   State     Aircraft Painter        Worked on Airbus 319 & 320.  Masked and covered surfaces not to be painted.  Sanded, masked, and repainted surfaces, and blended and polished finish to match surrounding areas, manually or using portable power tools.  Cleaned, sanded, and applied chemical solutions to prepare and condition surfaces prior to painting.  Mixed and thinned paint or other coating to specified color and consistency according to standard formulas or color charts, using mixing equipment.  Rolled or brushed specified amount or thickness of primer, protective, decorative, or finish coatings, such as paint, lacquer, sealer, or enamel, onto prepared surfaces, using spray equipment.          Education          Florida State College of Jacksonville   City  ,   State       Aircraft Coating Technician Certificate
*Intern Hours; 148 hours with Associated Painters            Tulsa Welding School   City  ,   State       Welding Certificate
Job-Related Training              Interests    Aviation Structural Mechanics Common Core, Class A1 		(4 weeks)
Aviation Structural Mechanic Organizational Level Strand Class 	(40 hours)
Aircraft Corrosion 							(40 hours)
Aircraft Paint/Finish 							(80 hours)      Additional Information      Aviation Structural Mechanics Common Core, Class A1 		(4 weeks) Aviation Structural Mechanic Organizational Level Strand Class 	(40 hours) Aircraft Corrosion 							(40 hours) Aircraft Paint/Finish 							(80 hours) Honors, Awards Navy HYPERLINK ""http://www.usamilitarymedals.com/navy-ribbons-awards-navy-marine-corps-achievement-medal-ribbon-c-2070_21_230.html""&HYPERLINK ""http://www.usamilitarymedals.com/navy-ribbons-awards-navy-marine-corps-achievement-medal-ribbon-c-2070_21_230.html"" Marine Corps Achievement Medal Ribbon Affiliations Member of the American Legion Post 76 M.U.C.H. (Makers United for Children's Hope)  Foundation         Skills    blueprints, C, charts, color, office, painting, paint, power tools, publications, Maintain records, maintain files, safety, supervising, technical manuals, Technician, telephone, type, Welding, word processing   ",AVIATION
"         HR MANAGER       Summary     Human Resources professional with the ability to work successfully with all levels of an organization, deliver expected results, consistently resolve issues, communicate sensitive information, identify opportunities for improvement and make suggestions for change.       Highlights          Staffing and recruiting   Performance management   Employee benefits       Employment law   Employee and labor relations  Manager coaching and training            Experience      HR Manager   10/2013   to   Current     Company Name   City  ,   State       Address employee and management questions, interpret and enforce collective bargaining agreement and help resolve work-related challenges.  Counsel employees to correct performance issues and deficiencies.  Coach managers on disciplining and terminating employees to minimize liability.  Facilitate management communication meetings with employees.  Update senior management on Corporate initiated, Company wide HR matters.  Ensure on-boarding of quality employees through established and effective recruiting processes.  Conducted new employee orientation to foster positive attitude toward organizational objectives.  Ensure legal compliance by monitoring and implementing applicable human resource federal and state requirements.  Conduct workplace investigations and represent the company at legal hearings.   Consult with management regarding performance assessment, recognition programs and conduct reviews of current organization talent.  Develop and monitor required controls and programs to meet affirmative action plan goals and objectives.  Implement human resources driven programs to maximize productivity to achieve plant goals and objectives.  Maintain professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies.          Sr. HR Generalist   11/2011   to   10/2013     Company Name   City  ,   State       Perform Initial Service Assessments to identify client needs.  Educate clients on best practices regarding workplace policies, applicable employment laws, performance management, recruitment, and employee relations.  Design client employee handbooks and job descriptions.  Act as liaison to quickly and successfully resolve client issues regarding payroll, health benefits or retirement plans.  Complete training seminars for clients management staff and employees.  Work to build strong client relationships while providing quality service to retain client base.  Maintain personal knowledge of trends and changes in Human Resources legislation to ensure compliance.          HR Representative   11/2009   to   11/2011     Company Name   City  ,   State       Coordinate employee hiring and orientation programs.  Provide guidance to management regarding company policies, procedures and facilitate the resolution of policy-related and procedural issues.  Work extensively with union representatives to resolve labor relation issues and grievances.  Develop and deliver training for management.  Manage and promote the Employee Recognition Program.  Prepare the annual Affirmative Action Plan.  Maintain human resource data bases and manual filing systems.          Employment Specialist   09/2008   to   11/2009     Company Name   City  ,   State       Initiate the hiring process within designated divisions based on predetermined hiring needs.  Utilize the Applicant Tracking System to track, source and report on candidates to management.  Research, recommend and implement new sourcing methods to attract quality candidates.  Create and post employment advertisements with newspapers, on-line job boards and technical publications.  Coordinate and conduct interviews for hiring managers.  Develop and present employment offers to candidates.  Conduct New Hire Orientation for new employees.  Prepare weekly, quarterly and annual reports on recruiting activity.  Coordinate relocation assistance for candidates and transferring employees.  Assist HR Director with employee relations including   performance discussions, performance improvement plans,  employee investigations and exit interviews.  Support the Equal Employment Opportunity (EEO) efforts and ensure attainment of Affirmative Action goals.  Plan and lead the annual employee performance appraisal training and assessment program.  Provide supervision of the Human Resources Assistant and Office Receptionist.          HR Generalist   04/2007   to   04/2008     Company Name   City  ,   State       Provide support to management regarding employment issues.  Assist with monitoring of company wage and salary structure to establish pay practices to recruit and retain quality employees.  Research and recommend changes in employee benefit plans.  Review resumes, conduct reference checks and generate written offers of employment.  Facilitate new hire orientation and conduct exit interviews.  Lead annual performance evaluation process.  Assist in the documentation of company policies and formalize job descriptions.  Process disability and workers compensation benefit claims.  Administer the company 401K plan and complete annual compliance testing and reporting.  Ensure compliance with all applicable governmental and labor legal and reporting requirements.          Human Resources Specialist   09/2006   to   04/2007     Company Name   City  ,   State       Coordinate all recruitment and on-boarding efforts for facility.     Facilitate annual performance appraisal process and review completed evaluations.  Administer policies and procedures related to the Family Medical Leave Act (FMLA).  Provide assistance to management with employment law, workforce and union labor relations issues.  Develop organization related educational materials and conduct on-site training.  Organize and chair monthly Facilities Committee in planning of community and company related events.          Human Resources Coordinator   09/2002   to   09/2006     Company Name   City  ,   State       Conduct new hire orientation and training.  Process new hire enrollment, existing associate changes and  terminations.  Compile and track bi-weekly time sheets and other payroll related information to Corporate for processing.  Provide support to management regarding policy and procedure compliance.  Plan community and company related activities and events.  Maintain all employee personnel and medical files.          HR Assistant   11/1998   to   08/2002     Company Name   City  ,   State       Manage the Human Resources Information System (HRIS).  Assist the HR Director in recruitment and new hire orientation.  Review policies, procedures and benefits with employees.  Provide assistance with benefit programs including health, 401K, short term disability and life insurance.  Process disability claims, health insurance and 401K enrollment forms.  Maintain employee files to meet governmental regulations.          Education      B.A  :   Sociology/Psychology    State University of New York, Albany   City  ,   State               A.A.S  :   Human Services    Hudson Valley Community College   City  ,   State               Skills     Professional Human Resources Certification (PHR), June 2011    ",HR
"         DIRECTOR OF FINANCE       Executive Profile     Dynamic, results-oriented Controller with over 25 years of experience, demonstrating expertise in financial reporting and analysis. Strong track record in creating and implementing internal controls, to reduce the risk of fraud, exposure and loss. Created SOD to increase efficiency and set standards for compliance within the finance department. Applied testing processes and procedures to improve financial operations. Hands on Manager who is effective at creating a team environment. Proficient plus in all aspects of General Ledger, BS and P&L financial reporting. Well versed in treasury management and reporting across numerous industries as well as internal and external audits and regulatory compliance.       Skill Highlights         Financial Management  Financial Reporting and Analysis  Maintain/Update General Ledger   Treasury Management  ●Process Improvement & Finance Controls● Implementation  Sarbannes-Oxley Compliance  GL Account reconciliations  Sales Commission Analysis  Sales D&A analysis  Inventory Reconciliation   Customer relations  Payroll Management ●  Staff Training & Management  ●Accounts Payable & Receivable   Fixed Asset Management ●  State Reporting incl. Sales Tax Filings        Oracle Financials ●●   QuickBooks  Asset Keeper  Discovery Payroll  Excel 2013   ADP-Etime    Kronos   PeopleSoft  Excel  2013  MSOffice              Core Accomplishments     Developed financial controls that successfully scaled as the company grew in annual revenues. Hired and trained a defined accounting department and established SOD to reduce risk of fraud and exposure.   Successfully managed annual audits in which no material weakness were noted by auditors. Assisted in accelerating month end closing processes to the 5th business day of every month. Provided timely and accurate financial reports on operating entities. Negotiated discount terms with Vendors not currently offering. Recaptured 100K+ of lost D&A costs and created/reclassed accounts for better analysis and financial reporting for sales team. Worked with plant manager and department heads to create Purchase order template and approval controls to reduce lost time and money. Worked in creating AR processes to ensure timely collection of all accounts falling into the 30 day and over buckets.         Professional Experience     December 2014   to   Current     Company Name    City  ,   State    Director of Finance       Providing effective financial leadership by developing and implementing efficient accounting controls, segregation of duties and defined roles within the accounting department. Enable strategic  foresight into the business by modeling, planning and executing  financial processes. Reduce risk, exposure and loss, specifically with D&A by establishing cost effective ways to track and measure financial impact. Providing knowledgeable and accurate financial reporting to management. Execute accounts receivable reporting enhancements for timely collections. Ensure firm account reconciliations as well as continually  addressing and resolving unexpected variances. Complete monthly bank reconciliations. Assist CFO with daily sales reporting and analysis.        June 2004   to   December 2014     Company Name    City  ,   State    Assistant Controller/Accounting Manager       Manage all accounting operations, financial close, financial reporting and reconciliations. Prepare, review and present accurate financial statements at each month end. Provide firm reconciliations, including general ledger, treasury and payroll. Manage treasury accounts and cash flow. Key player in automating otherwise manual processes. Established and assurance of Sarbanes-Oxley compliance for accounting functions. Comply with federal, state and company policies and regulations, including filing of all annual reports, franchise taxes and foreign tax filing. Manage successful quarterly and annual internal/external audits with no material weaknesses.  Hire/train/evaluate 13+ accounting staff.         January 1992   to   January 2004     Company Name    City  ,   State    Controller       Managed accounting operations, financial close, account reporting and monthly reconciliations. Prepared accurate consolidated financial statements pertaining to cash receipts, expenditures and profit and loss at each month end. Managed annual external audits. Directed corporate accounting system conversion into AccPac Plus accounting platform. Completed monthly bank reconciliations for multiple bank accounts, with no discrepancies. Maintained fixed assets, calculated and recorded monthly depreciation and amortization. Managed general ledger for five companies. Reconciled 12M+ inventory. Managed all facets of Payroll for 80+ employees including filing of all payroll taxes, quarterly and annually. Prepared W-2's and 1099's annually         Education     2000     Colorado State University   City  ,   State  ,   US       Bachelor of Arts     2002, Colorado State University Fort Collins, CO, USA   Bachelor of Arts   1995, Front Range Community College, Fort Collins, CO    Associates in Accounting         Skills     Corporate Accounting, Accounting Operations, Audits, Cash, Filing, Financial Statements, General Ledger Reconciliations,  Payroll and  PR Reconciliations, Accounts Payable,  Bank Reconciliations,  Asset Mgmt, Fixed Assets, Inventory Reconcilations, Journal Entry Maintenance,  Financial Reporting,  Sarbanes-oxley,  Adp Payroll System, Asset Management, Excel, Finance, Financial Analysis, Financial Operations, Kronos, Oracle, Oracle Financials, Peoplesoft, Process Improvement, Quickbooks, Regulatory Compliance, Sales analysis, Sales Tax, , Staff Training, Testing, Training, Treasury Management    ",FINANCE
"         EXECUTIVE CHEF       Summary     Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience.  Skilled in menu planning using seasonal ingredients and a passion with cooking from scratch.  Skilled in staff training and development.  Previously managed more than 20 employees and organized small and large scaled events, including weddings and banquets.  Highly dedicated in career growth.       Highlights          ServSafe certified  Quick problem solver  Strong work ethic  Results oriented  Skillful menu development  Kitchen management  Food Standards enforcement  Experience with catering and events  General knowledge of computer software       High level of aesthetic and culinary execution  Honest, trustworthy and punctual  Knowledge of assigned diets  Knowledge of inventory practices  Management and leadership experience  Strong client-interaction skills  Strong time management skills  Works well as a part of a team  Energetic, friendly and enthusiastic            Accomplishments      Developed popular daily specials with locally sourced ingredients.  Instructed chefs in the preparation, cooking, garnishing and presentation of food.  Planned and prepared food for parties, holiday meals, luncheons, special functions, and other events.  Featured in Plate Magazine  Guest Chef at the Northern New England Home and Garden Show Meet the Chef Series  Taught Cooking Matters Classes       Experience     09/2007   to   02/2015     Executive Chef    Company Name   －   City  ,   State      2007  rounds chef 2009 promoted to sous chef 2011 promoted to executive chef Meets all timelines for menus and ordering.  Create a farm to table culture in the café at Saint Joseph's College by utilizing the college's farms produce and livestock as well as creating business relationships with local farms, artisans, and other family owned companies Create weekly menus based on seasonality Takes over the ownership of the kitchen.  Hires, trains, and supervises the daily conduct of the Chefs and Sous Chefs.  Prices all menu and catering items, specifying portion and prep quantities while adhering to food, and sustainability guidelines.  Maintains and monitors kitchen payroll in conjunction with business forecasts and the budget.  Ensures that food cost meets budgetary goals each week in all operations by establishing purchasing specifications, product storage and usage requirements and waste control procedures.  Reviews catering portions and pricing quarterly, suggesting changes and monitoring waste from events Catered special events for the board of the college, weddings, and other events from 10-1200 people Uses a variety of high quality food items that are creatively well prepared, presented and flavorful in a cost effective manner in the Cafés and catering.  Works with management team to ensure that all display, catering and café service and culinary set up meet specific account standards.  Prepares a well balanced menu that meets the cultural and dietary needs of the Café guests.  Meets and exceeds the expectations of the customer's perceived value.  Knowledge of multi ethnic cuisines Knowledge of gluten free, vegan, and other allergen restrictive preparations.         06/2006   to   01/2008     Line Chef    Company Name   －   City  ,   State      Prep food for the kitchen Create Specials for the dinner and lunch menu Cooking food for large banquets including weddings and other functions up to 300 people In charge of training new cooks Cook breakfast, lunch, and dinner Clean the kitchen in detail Gained knowledge of building each dish from scratch.         07/2005   to   10/2006     Line Cook    Company Name   －   City  ,   State      Prep food for the line Cook everything from appetizers to fried food, to the main dishes In charge of creating my own specials every day In charge of closing the restaurant Clean the kitchen in detail In charge of training new cooks Developed strong multi-tasking skills by working alone in a busy kitchen.         10/2004   to   04/2005     Line Cook    Company Name   －   City  ,   State      Prepped food for line.  Cooked appetizers, soups, sandwiches, and all fried foods.  Detail cleaned the kitchen.  Developed strong communication skills by working in a high pace kitchen environment.          Education     2004     Associate of Arts  :   Culinary Arts    Southern Maine Community College   －   City  ,   State       Culinary Arts         Skills     Strong communication skills, special events,  multi-tasking, pricing, purchasing, quality, devoted to sustainability, allergen awareness, multi-ethnic cuisines       Professional Affiliations     Member of American Culinary Federation Member of Share Our Strength Taught Cooking Matters Classes Featured in Plate Online Magazine Guest Chef at the Northern New England Home and Garden Show Member of Farm to Institution New England     ",CHEF
"         RETAIL SALES CONSULTANT       Summary     Join a Company that allows me to add my knowledge, values and professional experience to its staff in order to serve its customers while meeting and surpassing Company expectations and engaging in tasks that promote challenge, accountability and both personal and collective improvement. Willing to relocate.       Highlights        Word, Internet, Windows, Power Point, Microsoft Office, and PhotoShop.- PC and Mac platforms.            Experience     08/2014       Retail Sales Consultant    Company Name   -   City  ,   State           01/2011   to   01/2014     Communications, Public Relations & CSR Manager    Company Name   -   City  ,   State      Media, Community and strategic Public Relations.- Corporate Social Responsibility.  Artist Management.  Coordination and production of events.- Social Media accounts creation and management.  Photography and video production for Social Media channels  Managed crisis communications.  Established effective working relationships with clients, government officials and media representatives.  Planned and publicized events, including negotiating vendor contracts and designing promotional materials.  Press conferences, media tours, in-stores, and special events.         01/2011   to   01/2012     Communications, Public Relations & Development Manager    Company Name   -   City  ,   State      Host of television program 'Del Campo a la Mesa'.  Production assistant.  Established effective working relationships with clients and media representatives.  In charge of sponsorship and establishing commercial alliances.         01/2008   to   01/2011     Communications, Public Relations & CSR Manager    Company Name   -   City  ,   State      In charge of all internal and external communications.  Company spokesperson and ambassador.  Responsible for all forms of Media, Community and Government Relations.  Coordination and production of events.  Responsible of developing and establishing strategic alliances with groups and agencies including the Office of the First Lady, the Puerto Rico Chamber of Commerce, Women's Advocate, the Puerto Rico Police Department, Family Department, the Ponce Museum of Art, and the Puerto Rico Museum of Art.  Responsible of all Corporate Social Responsibility public initiatives.  Responsible of establishing alliances with community-based and non-profit groups, including United Way, American Cancer Society, the American Red Cross, Boys & Girls Clubs, Habitat for Humanity, Deaf Community, and Fundación Comunitaria, among others.  In charge of store opening ceremonies and protocol.  Launching of new products and services.  Press conferences, media tours, in-stores, and special events.  Development of strategies to promote traffic and increase sales.  Responsible of obtaining more than $800,000 in solid publicity every year.  Media training for employees and store managers.  Local development and launch of corporate programs, including: Recycling of Electronics, Employee Business Networks ['Best Buy Pride' and 'Women's Leadership Forum'], and the '@15' youth program.         07/2005   to   07/2008     Media Relations Manager    Company Name   -   City  ,   State      Concept and implementation of brand image building and strengthening strategies to enhance and build corporate executives image and brand image.  Development and implementation of both internal and external communications for the Walmart, Walmart Supercenter, Sam's Club and Amigo Supermarkets retail chains.  Responsible of obtaining more than $700,000 per year in positive, solid publicity.  Writing of press releases and official statements.  Corporate news supplements, targeted newsletters, and brochures for both internal and external audiences.  Worked closely with the Walmart Foundation (charities and community empowerment).  Writing of key messages and communications strategies for crisis prevention (internal and external).  Coordination and production of events.  Publicity efforts for the launching of new products and services.  In charge of identifying success stories, press conferences, media tours and special events as well.  Helped launch Walmart's Sustainability Program, including the creation of alliances within both public and private sectors.  The Communications Plan supporting the program led Walmart to receive the Zenit Environmental Award, granted by the Puerto Rico Chamber of Commerce.  Launching of the $4 Prescriptions pharmacy program.  Developing of key messages and delivery of official statements to the media.  Helped on the coordination of the annual emblematic benefit events 'Fiesta de la Vid' and the 'Amigo 10K Race.'  Launch and supervision of a reforestation program to give away more than 100,000 trees.  The program surpassed expectations establishing a strong alliance between the Company and the government's Natural and Environmental Resources Department.  Developed a brand identity, including a distinctive graphic style and tone, for all company communications.  Established effective working relationships with clients, government officials and media representatives.  Developed and managed Walmart Puerto Rico's first employee communications system to distribute company news and critical information.         01/2002   to   07/2005     Business News Reporter    Company Name   -   City  ,   State      Coverage of the Retail, Sales, Marketing, and Manufacturing industries.  Also writing of Politics, Community, and Human Interest articles and reports.         01/2000   to   01/2002     Business reporter / Supplements writer    Company Name   -   City  ,   State      Full coverage of the Advertising, Marketing, Media, and Public Relations industries.  Also in charge of Business People Profiles, special reports and front-page stories.         01/1997   to   01/2000     Editor/Writer    Company Name   -   City  ,   State             Education     1996     Bachelor of Arts  :   Communications    University of Puerto Rico   -   City  ,   State             1990     High School Diploma  :   General Studies    Ramón Power y Giralt   -   City  ,   State              Languages    Bilingual (Spanish and English).      Skills     Writer; Editor; Public Relations and Media Relations; Photography and graphic arts; Event coordination; Journalist; Researcher; Analyst; Business strategist; Singer, songwriter & musician.    ",PUBLIC-RELATIONS
"       SENIOR COMMERCIAL BUSINESS BANKING RELATIONSHIP MANAGER, VP       Professional Summary     To maximize my exceptional management, retail, business banking and   analytical talent, in a capacity that presents sales development and project management opportunities.        Professional Highlights          Business Management   Cash Flow Conversation Certified   Treasury Management  Business Banking Training  Account Manager   Business Finance  CCM Training  Principals of Banking  Laws of Banking  Operations Management   Sales Goal Achiever  SBA Achiever  Customer Service Advocate  Managing/Communications  Leadership & Training  Creative Problem Solving  Team Building  Mentoring & Coaching Staff  Retail & Commercial Banking  Efficiency Maximization, Process Improvement  Strategic Planning  Marketing Development  Relationship Growth  Business Banking Teller Certification Trainer  PNC Accel College Day Recruiter & Presenter              Accomplishments      Reduced Bank costs by 11% and increased corporate client retention in 1st and 2nd quarter.  Developed internal prices improvement as well as external service enhancements to improve client satisfaction.  Exceeded Treasury Management Goals each quarter by 115% - 129%  2013 Million Revenue Credit Goal Achiever  Managed and supported 16 branches in Montgomery County  Exceeded loan gaol by 50% while managing a portfolio of over 100 clients  Exceeded branch deposit and profitability goals by 46%  Completed and facilitated bank proposals and presentations        Experience     06/2016   to   Current     Senior Commercial Business Banking Relationship Manager, VP    Company Name   －   City  ,   State      Responsible for generating and managing profitable loans and deposit portfolios and non-
interest income from businesses with annual sales of $1MM- $50MM while developing and
retaining long term profitable client relationships.  Responsible for the management of an
assigned portfolio of business and mixed household accounts.  Responsible for generating
new fee based revenue from both the credit and non credit ancillary product sales, to include
capital market products.  I work with commercial businesses with annual revenue over
$1MM to include Dealer Finance/Commercial Lending.  I am responsible for the Mont-
gomery County and DC Market/Region for the profitability, quality and growth of my assigned loan portfolio.  I service all commercial business client relationships, including pro-
cessing of credit requests.  Also responsible for retaining and strengthening current relationships and developing new
business through prospecting, Centers of Influence, client referrals.  Assessing and using my
creativity to provide credit solutions to bank clients.  Participates in civic, business and
community affairs, county associations and groups to solicit and develop new consumer and
small business households for the branch.  Responsible for loan performance within the
branch pertaining to growth and profitability.  I also work with my business partners to drive
cross-sales through referrals and to proactively serve the needs of the clients while expand-
ing the relationship and growing the overall portfolio.  Meeting and exceeding sales goals in
lending,,deposits, revenue growth, profitability, and client acquisition.         06/2013   to   05/2016     Sr. Business Banking Treasury Management Officer, Vice President & Senior Business Banker    Company Name   －   City  ,   State      A dual role that combined Treasury Management as well as Business Banking duties    Responsible for the sale of Treasury Management services as well as the maintaining of existing businesses within the GWA Region, creating presentations for businesses located within my region on all Treasury Management products as well as developing, creating and implementing training, coaching the development of Business Bankers, Tellers and Financial Sales Consultants regarding the sale of Treasury Management services.  Implementing calling program on all new business clients and prospects to offer new
Treasury Management products, partner with internal partners to uncover new opportunities
as to include; wealth, merchant services and other products offered by PNC Bank.    Responsible for analyzing market conditions, trends and related factors for
services.         10/2010   to   06/2013     Commercial Business Banking Relationship Manager, Assistant Vice President    Company Name   －   City  ,   State      Responsible for generation and management of a profitable loan and deposit portfolio and
non-interest income from businesses with annual sales of $1MM- $25MM through the development and retention of long term, profitable client relationships.  Responsible for the
management of an assigned portfolio of business and mixed household accounts.  Retained
and strengthened current relationships and actively developed new business through
prospecting, Centers of Influence, client referrals while partnering with internal partners for
cross sell opportunities.  Responsible for assessing and being creative in providing credit solutions to bank clients.  Successful in meeting and exceeding sales goals in deposits, loans,
revenue growth, profitability, and client acquisition, also worked with internal partners to drive cross-sales through referrals for deposit opportunities as well as merchant services,
lending, treasury management and workplace banking         07/2005   to   10/2010     Senior Business Development Officer    Company Name   －   City  ,   State      Identified and sold TFCJ benefits to Select Employee Groups in the Anne Arundel, Prince
Georges and Howard County.  Developed strategic marketing plans, conducted on-
site presentations to employer and their employees, created written proposals and negotiated
proposed interest with prospective Companies.  Partnered with my branch to uncover new
business opportunities for the credit union, while coaching, mentoring and providing leader-
ship to the branch branch staff while managing goal setting, reviews, training and staffing.  Assisted in the preparation of the business develops annual budget while also managing and
developing over 50% of the regions new business.         09/2001       Branch Platform Banker    Company Name   －   City  ,   State      Proactively initiaed, developed and managed long term profitable banking relationships while
also managing branch operational needs that pertained to employee management, compli-
ance and risk, ATM and cash management needs.  Working with retail and business clients to
develop deposit growth while increasing fee income to the bank.         09/1995   to   08/2001     Cash Management Analyst/Cash Management Officer    Company Name   －   City  ,   State      Developed and implemented Cash Management products for the Commercial Real Estate
and Business Banking segment, while assisting in the management of large corporate clients
for the sale of cash management products.  Responsible for developing new cash management clients while retaining existing client relationships.  Responsible for viewing cash man-
agement transactions, compliance reports and analyzing monthly analysis statements while
also monitoring the cash flow of clients using an excel spreadsheet.  Managed cash management products while developing a strategic pricing and goal strategy.          Cash Management Officer, Assistant Vice President    Company Name   －   City  ,   State      Produced and executed various cash management solutions for business clients in the Maryland and DC Regions.  Responsible for the sale of Cash Management services as well as the
maintaining of existing businesses within the market.  Preparing sales presentations, proposals, resolving client issues, managing new small business development while negotiating cash
management pricing.  Worked with business clients to implement ATM's, while monitoring
cash requests, and ATM usage at specific business locations.  Reduced Bank costs by 12%
         Completed more than 50 presentations and proposals.          Education          University of Phoenix and Fairleigh Dickinson University   －   City  ,   State             05/2000     B.S  :   Business Management    Business Management            Principals of Banking/Laws of Banking
Management - Relationship
Operations/ Retail Banking/ Business Banking             2018       Business     UMUC   －   City  ,   State  ,   USA            Leadership & Professional Affliations         - Howard County Academy of Finance Board - Board Member 2010
  - Howard County Advisory Board - Board Member 2010
  - Certified Business Women's Network - Women Business Advocate 2010
  - Howard County Chamber of Commerce 2010
  - Montgomery County Chamber of Commerce 2012
  - Ambassador Junior Achievement Program 2008
  - The Ray Lewis Foundation - Finance Chairperson 2003
  - Baltimore 1000 - Financial Seminar Leader 2016       Technical Skills     Sales Force, Sales Prism, Ncino, Oracle, Genesis Customer Relationship Management System, Client Product Implementation System (CPI), Siebel Systems, Act System, AS 400, Microsoft Office XP; Excel, PowerPoint, MS Access 2.0, Microsoft Outlook, IBM IS Series, Lotus Notes 4.1, Boss, Fast, AFS, CAPS, Vector 5, Maxaar System, Word Perfect 5.0 & 5.1, Apollo System, Display Write, Office Writer 6.1 & 6.2, Facts, Branch Suite, Base 2000, Bank Pro, Hogan System, Host System, Symitar, SEG Manager, Banker insight, Metavante and Check System.    CRT Computer, AT&T Encore telephone system, IBM Compatible PC, PBX, Cash Register, Percs System, AFS System and Rolm Switchboard.     ",BANKING
"         AVIATION SAFETY ASSISTANT       Career Overview     Receive Telephone Calls, Give Routine And Non-Routine Information, Answer Questions And Direct Calls And Visitors To Appropriate Person Or Office. Receive And Control Internal/External Correspondence For Congress And Commissioners As Well As Suspense Items, Routing Materials Directly To The Appropriate Person Or Office For Action. Prepare And Type A Variety Of Correspondence, Reports, Forms, Requisitions, Requests For Personnel Actions And Legal Documents Using Personal Computer. Reviewing For Grammar And Syntax According To Established Policies Prior To Routing Final Copies For Signature. Determine Deadlines And Offer Suggestions Concerning Actions To Be Taken. Organize And Maintain Official Files, Records, Manuals, Handbooks, And Other Data, Both Manual And Electronic. Maintain Supervisor's Calendar; Schedule Appointments And Meetings/Conferences, Prepare Notes Regarding Topics To Be Discussed. Make Travel Arrangements And Prepare Travel Vouchers. Serves As Purchase Card Holder For Business Unit, Responsible For Procuring Supplies And Materials, Balancing And Reconciling Credit Card Statements And Invoices To Ensure Accuracy. Collecting, Retrieving And Consolidating Responses From Program Managers To Be Used For Reporting. Documenting And Tracking Commitments On Behalf Of Program Managers And Business Units To Ensure The Deadlines/Time Frames Are Met. Timekeeper For Employees Under The Supervision Of Director. Utilizes Office Automation Software Such As Word Processing, Database Management, Electronic Spreadsheet And Other Applications. Recommends And Implements Changes In Clerical And Administrative Policies And Procedures Of The Office, Along With Providing Accurate And Timely Advice Regarding Administrative Processes And Efficiencies. A Whole. Applies A Comprehensive Body Of Human Resources Rules, Procedures, And Technical Methods Necessary To Support Staffing Functions. Applies Appointing Authority Criteria, Qualification Standards, And Employment Regulations And Procedures To Assist Specialists And Managers In Recruiting And Selecting Applicants For Employment. Initiates Tentative And Firm Job Offers To Selected Applicants, Explaining Federal Employment Benefits To Applicants, Obtaining Transfer Data On Applicants Currently In The Federal Service, And Mentors Them Throughout The Hiring Process. Program Specialist For The On-Boarding Processes Of New Hires, From Acceptance Letters, On-Boarding Paperwork, Issuing The Oath Of Office, Assisting With Collection And Processing Of All New Hire Documentation. Alternate Program Specialist For All Training, Agency-Wide, Staffing, Time Keeping And Benefits. Compiling The Weekly Activity And Gains And Losses Reports. Completed Certificate Courses At The Graduate School For Federal Human Resources Overview, Position Classification, Staffing And Employee/Labor Relations. Served As Records Management Custodian For All Of Human Resources. 03/2011-03/25/11-Answering Phones, Scheduling Appointments And Maintaining Calendars For Multiple Directors, Ordering Supplies, Arranging And Facilitating Staff Meetings With Component Heads And Directors, Taking The Minutes, Maintaining Files And Records Management Systems, Compiling/Merging Organizational Charts And Phone Rosters For Emergency Recall Systems, Arranging Travel For Staff Using Government-Authorized Systems, Time And Attendance Keeping, Drafting And Editing Inter- And Outer-Office Correspondence, Tracking Suspense Items For Response Or Completion, Working With Budget And Finance Personnel On Funding And Tracking Of Funding For Spend Plans Each Fiscal Quarter, Event Coordination And Planning For The Front Office, Project Management, Greeting Visitors, Distributing Mail, Drafting/Editing Operating Instructions And Memos According To Standardized DoD Templates, And Other Duties Assigned. Sorts And Distributes Mail; Answers Phones For Inspector General And Executive Staff; Greets And Announces Visitors For Executive Staff; Performs Time Keeping Duties For Front Office/Inspector General; Maintains And Orders Supplies For The Executive Staff/Inspector General; Updates Contact Lists For The Inspector General's Staff And The Treasury Executives; Manages Calendars For The Executive Staff And Schedules Meetings And Appointments; Hosts Teleconferences And Internet Meetings For Directors And Executives; Prepares The Weekly Report To Treasury; Reviews, Controls, Edits And Maintains Correspondence System For Suspense Items/Congressional Correspondence, Updates And Reports; Reconciles Purchase Order Requests And Invoices For The Director Of Finance/Accountability; Takes Minutes For The Senior Staff Meetings And Directors' Meetings Via WebEx; Prepares Various Forms Of Internal And External Correspondence For The Inspector General's Approval And Signature; Posts Assignments To The SharePoint Website For Review By The Chief Of Operations; Enters, Tracks And Retrieves Data In Various Electronic Databases; Handles Travel Arrangements For The Inspector General And His Special Advisor, The Associate Inspector General For Mission Support And Myself, As Needed In GovTrip; Attends Meetings As Delegated By Management To Represent TIGTA; Serves As A Resource Person For Other Administrative Staff, Training On Various Systems And Projects, As Needed; Aids With The On-Boarding Process For New Executives And New Hires, Teaching Various Procedures And Systems Training/Overview; Editing, Reviewing, Gathering And Compiling Information For The Ig's Review; Using Own Judgment On Various Projects To Determine The Best Course Of Action Or Areas Of Concern; Able To Work Independently And Utilize Available Resources As Needed For Support Or Guidance. Receiving Calls And Visitors, Determining The Nature Of Business, Giving Routine And Non-Routine Information, Answering Questions In Accordance With Service Policies And Operations Or Directs Callers And Visitors To Appropriate Person Or Office. Sorting And Distributing Mail And Suspense Items, Routing Them Directly To The Appropriate Person Or Office For Action, Following Up On Outstanding Controls And Assembling Background Information Before Routing Mail To The Supervisor. Preparing Correspondence, Reports, Requisitions, Requests For Personnel Actions And Legal Documents Using An Electronic Typewriter, Word Processor, Or Pc. Reviewing Outgoing Correspondence For Proper Format, Conformance With Procedural Instructions, Grammar, Punctuation, Spelling, And Attachments. Organizing And Maintaining Files And Records, Manuals, Handbooks, And Other Related Materials. Keeping Master Files Updated. Maintaining Manager's Calendar, Schedules Appointments, Assembles Background Materials, Prepares Agenda, Coordinates Travel Arrangements. Inputting, Retrieving And Extracting Information Using Electronic Databases. Building Case Files For Revenue Officers. Managing Case Files, As Needed, Per Manager's Discretion. Handling Sensitive And Confidential Information According To Procedures To Ensure Data Security. Participating In Workgroup Training And Meeting Sessions To Document Minutes. Providing Basic Coordination And Pertinent Information On Office Functions To Internal And External Customers. Ordering The Required Tests, Requesting Ad Managing Medical Records While Ensuring Accuracy And Completion According To Policy. Scheduling Appointments For Patients. Greeting Patients, Family Members And Visitors In The Clinical Setting. Requesting And Maintaining Medical Records And Encounter Forms From Both Internal And External Providers. Determining Eligibility For Means Testing And Travel Vouchers Upon Requests Upon Due Date and/or Requests. Transcribing Doctors' Orders For Essential Testing And Return Appointments. Registering Patients For ER Visits, Updating Demographics And Financial Information Using Electronic Databases. Processing Patients For Id Cards And Photos. Compiling Inpatient Daily Census Reports. Creating, Maintaining And Updating Medical Records Using The Terminal Digit Filing System. Processing Requests For Medical Records In Accordance With The Privacy Act And HIPPA Guidelines To Ensure Patient Privacy Protection. Maintaining Daily Contact With Staff, Patients, And Visitors With Exceptional People Skills. Performing Reception Duties Such As Records Keeping And All Clerical Duties Related To Patient Care. Handling Request For Lab, EKG, X-Ray And Other Procedures. Transcribing Doctors' Orders. Coordinating Referrals To Other Specialty Areas. Scheduling Patients Appointments. Answering Incoming Calls From The General Public, As Well As Patients And Family Members Regarding Appointment Changes Directions, Instructions, And Out-Sourcing. Interviewing Patients Regarding Initial Treatment And Eligibility For Treatment. Capturing Patient Demographics And Registering New Patients For Medical Treatment. Reviews Records For Administrative Errors. Ensures All Means Tests Are Completed Prior To Patient Being Seen. Supervisor: Ola McGhee (901-523-8990) Okay To Contact This Supervisor: Yes            Professional Experience     08/2014       Aviation Safety Assistant    Company Name   －   City  ,   State      Supervisor: Greg Benson (404-474-5700).  Salary: 53,221.00 USD Per Year  Hours Per Week: 40  Series: 0303 Pay Plan: FG Grade: 07         03/2013   to   07/2014     Administrative Assistant    Company Name   －   City  ,   State      Supervisor: Barbara Fiebich (240-613-5324)  Salary: 55,622.00  USD Per Year.  Hours Per Week: 40.  Series: 0318 Pay Plan: GS Grade: 09.         04/2011   to   03/2013     Human Resources/Administrative Assistant    Company Name   －   City  ,   State      Supervisor: Patrick Waller (301-222-6000)  Salary: 43,431.00 USD Per Year  Hours Per Week: 40  Series: 0318/203 Pay Plan: GS Grade: 07         08/2008   to   09/2009     Group Secretary    Company Name   －   City  ,   State      Supervisor: Bobbie Graham (901-544-1314).   Salary: 34,000.00  USD Per Year.  Hours Per Week: 40.  Series: 0318 Pay Plan: GS Grade: 05           Education     6 2009       Nursing Business    Some College          GPA:   GPA: 3.0     GPA: 3.0 Of A Maximum 4.0   Credits Earned: 41.0 Semester Hours Nursing Business Human Growth & Development, Anatomy & Physiology I & II, Medical Terminology, Public Speaking, General Psychology I & II, English Composition, And Intro To Computers.        5 1988     Safety Training (1998,2001,2004) Medical Terminology (2004) MS Office (2005) HIPPA Training (2002-Present) Typing 55 Wpm IDRS Training 2008 ICS Windows 2009 Fed-State Training 2009 TCM/Paris 2009 WebTA 2009 WebEx 2010 SharePoint 2010 Management Assistant CPE 2010 SharePoint Training 2011 Visio Training 2011 Federal Human Resources Overview (Graduate School) 2012 Position Classification (Graduate School) 2012 Staffing (Graduate School) 2012 Employee/Labor Relations (Graduate School) 2012   :   General Education Office Education    Central High   －   City  ,   State  ,   United States    General Education Office Education       12 2012       Nursing Organizational Leadership    Some College          GPA:   GPA: 2.0    GPA: 2.0 Of A Maximum 4.0
Credits Earned: 49 Semester Hours Nursing Organizational Leadership Medical Terminology, Anatomy & Physiology I, Anatomy & Physiology II, Psychology I, II, & III, Nutrition, English Composition, Public Speaking And Psychology. Organizational Theory, Foundations Of Math, English Reading And Analysis, Public Administration And Leadership Development            University Of Memphis   －   City  ,   State  ,   United States                Southwest Tennessee Community College   －   City  ,   State  ,   United States            Certifications    Time Keeping, Purchase Card Holder, GovTrip, Recommending And Ensuring Cost Effective Use Of Funds For The Operation And Maintenance Of A Travel Program, Travel Card Holder, Records Management, Budgeting Through PCPS And Regis (Formerly Boss) Performing Basic Budget And Accounting Assignments Such As Collecting Financial Data And Performing Reconciliations; Compile And Summarize Data And Prepare Reports, Compiling, Obtaining, And Summarizing Narrative Information And Quantitative Data Using Excel, MS Word And Other Office Software Programs (E.G., Power Point) That Serve As Tools For Accounting And Reporting; Enter, Modify, Retrieve And Delete Information In An Automated Accounting System, Answering Phones, Collecting, Distributing And Preparing Mail, Data Entry For Case Updates (EIR), Preparing Requisitions For Forms And Maintenance. Preparing Training Materials; Providing Technology And Logistics Support; Gathering Of Information For Use In Conducting Analysis Of Policies That Impact Programs; 
Internal Revenue Service
5000 Ellin Road
Lanham, MD   20706      Personal Information    United States 03/2013 - 07/2013 Salary: 55,622.00  USD Per Year Hours Per Week: 40 Series: 0318 Pay Plan: GS Grade: 9       Languages    Read
Spanish      Skills    Accounting, Basic, Budgeting, Budget, Data Entry, English, Financial, Forms, Funds, Human Resources, HR, Labor Relations, Leadership Development, Logistics, Math, Medical Terminology, Excel, Mail, MS Office, Office, Power Point, Windows, MS Word, Organizational, Personnel, Policies, Psychology, Psychology I, Public Speaking, Reading, Read, Reporting, Safety, Spanish, Staffing, Supervisor, Tax, Answering Phones, Training Materials, Treasury, Typing 55 Wpm, Visio, Written, Composition      Additional Information      United States 03/2013 - 07/2013 Salary: 55,622.00  USD Per Year Hours Per Week: 40 Series: 0318 Pay Plan: GS Grade: 9   Novice Novice Novice Affiliations: National Honor Society For College Students - Inductee   Additional Information: Monetary Award For Performance On The Job 2012 Monetary Award 2008 For Sustained Outstanding Performance On The Job Pin Awarded 2008 For Valuable Suggestion Submitted To Save Money For The Facility Monetary Award For Team Effort And Achievement 2005      ",AVIATION
"         BUDGET AND ADMINISTRATION MANAGER           Experience     01/2016   to   01/2017     Budget and Administration Manager    Company Name   －   City  ,   State      Responsible for providing financial explanation of a $3M budget for the division of Information Technology.  Upheld the processes, policies and procedures as specified by finance.  Provided financial plans for new year, mid-year and closing of the financial year based on upcoming projects.  Created contracts with vendors and individuals who will be providing services for Information Technology.  Worked closely with Human Resources to ensure that all positions are recorded and can be financially accommodated.  Ensured that all monthly invoices were processed in a timely manner.  Liaison between federation and vendors to ensure that all documentation was received for them become approved partners who cleared to work with the Federation.  Managed payments of invoices for the Information Technology.         01/2006   to   01/2016     Administrative Aide II    Company Name   －   City  ,   State      Maintained the critical day-to-day office confidentiality.  Participated in departmental financial planning based on needs for upcoming academic year.  Reconciled departmental credit card accounts for Chief of Staff and Director of Global Communications while upholding the policies of the card.  Provided customer services to high profile guests in person and over the phone.  Collaborated with various departments with day-to-day activities and special projects.  Worked on special events including the 40 Acres and a Mule Anniversary Gala; Kept a detailed record of all donations including items to be auctioned.  Participated in the hiring process and day to day management of casual student worker.  Collaborated with Assistant Dean for Administration on numerous projects including Tisch admissions for 100 - 125 applicants for Early Decision I & II, Regular Decision Transfers, Graduate Students and the Summer High School Programs.  Prioritized inquiries to the Dean, acting as liaison.  Direct general inquiries to appropriate contacts and/or departments, utilizing knowledge of school and university organization, policies and procedures.  Drafted, customized and edited correspondences for the Dean and the department.  Managed all Tisch housing apartments.  Ordered departmental supplies based on actual departmental budget.  Volunteered to participate in the Freshman Follow-Up which ensured that freshman and students new to the school were adjusting well to life at NYU.  Established and maintain departmental filing system, securing documents of a confidential nature.  General clerical responsibilities include maintaining departmental calendar, processing budgets, tracking staff attendance and submitting timesheets to Human Resources, maintaining office supplies.         01/2001   to   01/2006     Administrative Aide    Company Name   －   City  ,   State      Researched potential donors for the Prospect List used to expand the donor list.  Created excel worksheets on prospect donors, tracking giving habits and preferences.  Organized events, including the Sundance Reception for Tisch School of the Arts and the annual Wasserman Award Reception for that year's scholarship recipients.  Maintained and updated the list of the members of the Dean's Council, including highly confidential personal information for numerous high-profile donors.  Updated and maintained Advance database to track prospects and donors, including parents, students, and faculty of the university and promised or received gifts.  Coordinated travel arrangements for Associate Dean of External Affairs and staff.  Prepared documentation and materials for grant applications to support the school.  Created and edited correspondences, including mass mailings to Dean's Council Members, Prospective Donors, and parents.  General clerical responsibilities included tracking departmental expenses to plan for new budget year, processing and reconciling budgets, coordinating meetings both within and outside of the department, submitting staff timesheets to Human Resources, maintained office supplies and files, responding to in-person and telephone inquiries.          Education and Training     2015     MS  :   Human Resources Management    WALDEN UNIVERSITY   －   City  ,   State      Human Resources Management       2001     BA  :   Comparative Humanities    SUNY OLD WESTBURY   －   City  ,   State      Comparative Humanities        Skills    academic, Arts, budgets, budget, clerical, closing, contracts, Council, credit, customer services, database, documentation, special events, filing, finance, financial, financial planning, grant applications, hiring, Human Resources, Information Technology, Director, materials, meetings, excel, office, policies, processes, Reception, reconciling, telephone, phone, travel arrangements     ",ARTS
"         SALES       Career Overview     During the course of my career as an IT Professional, I have developed a varied set of I.T. and business related skills.  I hold expert knowledge in applying technology to business processes resulting in a more cost effective and efficient enterprise.  My accomplishments as a major player in the successful pioneering and implementation of the ""Paperless Office"" in 33 local Virginia agencies, created a paradigm shift in the culture of how agencies currently do business.  The experience of being a road warrior leading the day to day ""hands on"" training of the user afforded me a ""real life"" work experience and invaluable insight in user training needs, challenges, acceptance and buy-in.  The knowledge I gained from the users resulted into successful problem solving, change management and implementation outcomes of enterprise management systems. This kind of knowledge and experience cannot be gained in a classroom or from a white paper.  I have a strong ability to quickly capture business rules, policies, procedures, workflow issues, functional requirements and resolve client and technical roadblocks hindering successful implementation.  I maintain a reputation of improving the work environment via technology and delivering a solution that surpasses client expectations. Strong analytical skills used in business and requirements analysis for a variety of industries. Keen problem solving skills allowing rapid assimilation and resolution of complex problems. Ability to anticipate issues, think proactive, and use critical thinking skills to plan stakeholder elicitation sessions. Ability to quickly scope training and implementation requirements of project. Able to excel in fast-paced environments, with aggressive project timeliness. Excellent problem analysis, troubleshooting, and resolution skills. Quick to identify weak links in enterprise implementation and ability to effectively find solutions. Planning Extensive team management experience covering large and small projects. Articulation of concerns in technology project planning to senior management, including the impact, readiness, and buy-in related to human factors. Familiar with general project management practices, including the use of project management software/tools. Demonstrates good organizational and delegation skills and efficient, effective management of one's own and other's time. Communications Skilled in building strong relationships with project stake-holders. Ability to market a project to successfully obtain Stakeholder and user buy-in. Experienced presentation skills. Works well with people. Knows how to listen, inspire, motivate, collaborate, and hold accountable, if necessary. Excellent written and oral communication skills with the ability to communicate appropriately in business and technical situations at all levels in matrix organizations. Articulation of complex issues in technology project planning to senior management, including technology impact, and human factors. Testing Working knowledge of industry standard software testing methodologies, tools, processes, and /practices. Training Results-driven, team-oriented and posses a personable demeanor and positive attitude. Professional, well organized and ability to present training to diverse population. Self-motivated, directed, and devoted. Ability in taking up new theories and concepts as well as responsibilities. Experience in statewide travel. Strong ability to recognize and accommodate various user training levels and challenges. Quickly learn new software and software training tools. Highly effective in scoping overall training needs and the needed resources of enterprise projects. Experience handling technical issues that arise before and during training sessions. Experience in technical writing such as coursework, presentations, user manuals. Technical support professional with IT background. Enjoys troubleshooting to find solutions to difficult training projects, workflow and technical issues.        Qualifications          Windows2000, Windows XP, Windows Vista, Linux, Macintosh. Microsoft Business Tools:  MS Word  Excel  PowerPoint  Visio  Camtasia  Smart-draw  Snag It  Requisite Pro  Windows NT, 2000, XP, Vista, Windows 7, 8, 8.1  Mac PC  Apple I Works  SharePoint   Proficient in AVG, Printers, PC Security systems  MS Office proficiency  Accomplished with mobile devices  Patient and diligent  Troubleshooting proficiency              Technical Skills        Skills    Experience    Total Years    Last Used    Communication Skills,     Exceptional listener and communicator who effectively conveys information verbally and in writing.    40    today    Computer/Technical Literacy    Computer-literate performer with extensive software proficiency covering wide variety of applications.    40    today    Analytical/Research Skills,    Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.    40    today    Flexibility/Adaptability/Managing Multiple tasks    Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.    40    today    Interpersonal Abilities.     Proven relationship-builder with interpersonal skills.     40    today    Leadership/Management Skills.    Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards.    40    today    Multicultural Sensitivity/Awareness.    Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings.     40    today    Planning/Organizing.    Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.    40    today    Problem-Solving/Reasoning/Creativity.     Innovative problem-solver who can generate workable solutions and resolve complaints.    40    today    Teamwork    Resourceful team player who excels at building trusting relationships with customers and colleagues.    40    today          Accomplishments     My accomplishments as a major player in the successful pioneering and implementation of the ""Paperless Office"" in 33 local Virginia agencies, created a paradigm shift in the culture of how VDSS and DSS agencies currently do business.             Suggested a business solution to make a policy and procedure change versus an IT development solution which proved to result in an estimated $1 million (1,000.000.00) savings for the State VDSS IT department.        Work Experience     June 2011   to   Current     Company Name   City  ,   State     Sales             March 2013   to   August 2013     Company Name   City  ,   State     Training Consultant/Business Analyst        Developed DW refresher course and new user curriculum.  Developed new versions of the DW training user manuals.  Served as liaison to user, administrator, developers and program managers, suggesting improvements to existing functionality.  Recognized the need for improvements to VDSS DW's routine training techniques  Communicated the need to update training resources such as the use of curriculum development software (Articulate).  Used Microsoft Business Office Suite products and Snag It,   Conducted all training of Data Warehouse to state and local administrators.         January 2008   to   June 2008     Company Name   City  ,   State     Training Consultant/Business Analyst        Identified and documented functional requirements for the implementation of an enterprise system which incorporated HR, E-Finance, E-Pharmacy, Crisis, Case Management and Reporting.  Developed user readiness surveys, business process models, vendor selection guide and a training implementation plan beyond the assigned project's Statement of Work.  Supported RFP development process.  Liaison between software vendors and stakeholder.         January 2006   to   January 2008     Company Name   City  ,   State     Training Consultant/Business Analyst        Project Lead Trainer for ChildWins (electronic case management project).  Successfully directed all aspects of training as well as solely trained a complex 13 system search application (SPIDeR) to approximately 3000 local and state staff resulting in approximately 85% increase in use of SPIDeR application.  Trained Data Warehouse statewide, (a complex reporting and statistical application), resulting in approximately 80% increase to application usage.  Suggested a business solution to make a policy and procedure change versus an IT development solution which proved to result in an estimated $1 million (1,000.000.00) savings for the State VDSS IT department.  Reduced training expenses by effectively reducing the standard training travel staff of 2 trainers to 1, meeting VDSS training goals and standards.  Developed DW curriculum in several versions to accommodate User needs.  Developed & updated multiple versions of the DW training user manuals.  Represented State VDSS by serving on various local committees.  Served as liaison to user, administrator, developers and program managers, suggesting improvements to existing functionality and training techniques.  Suggested updated training resources such as the use of curriculum development software (Articulate).  Used & excelled in technical writing skills using Microsoft Business Office Suite products, Camtasia, and Snag It, Supported SIT and UAT testing of state applications.  Conducted training of SPIDeR and Data Warehouse to state and local administrators, VDSS Help Desk and program managers in classroom, individual and onsite settings.  Identified and scheduled training locations, environment and timeframe to facilitate successful sessions.  Classroom training developed to accommodate self-guided training for posting to VDSS training website.  Conducted ""Train the Trainer"" sessions statewide supporting  a ""super user"" concept.  Lead ""Super User"" workgroups in training software, hardware installs, troubleshooting, detailed application knowledge, and the handling of business intelligence rules for transition to a state multiple search application.  SPIDeR).  Conducted workshops on topics such as ""Train the Trainer"" and ""Super Users"" for DSS staff.         January 2006   to   January 2008     Company Name   City  ,   State     Training Consultant/Business Analyst        Installation of Electronic Filing System and Reporting software, scanners, printers.  Developed training materials and IT operator manuals.  Trained over 200 employees independently.  Facilitated focus groups consisting of 15 staff members.  Analyzed agency's business processes, documenting requirements and workflow in preparation for installation and training.  Collaborated with various project stake-holders.         January 2001   to   January 2006     Company Name   City  ,   State     Training Director/Business Consultant        Lead business and workflow consultant.  Director of Training for 8 traveling trainers, managing technical and non-technical training projects.  Developed coursework for various learning environments to include classroom, individual, and onsite.  Managed day to day training needs of 33 local DSS agencies and 8 traveling EZ-Filer trainers.  Developed various versions of User's manual to accommodate multiple versions of EZ-Filer software.  Utilized various training techniques to accommodate various user learning levels, medically and physically challenged users.  Road Warrior, 100% travel Major contributor to the development of Long Term Care, Auxiliary Grant and State and Local Hospitalization applications Conceived and modeled the following software functions for EZ-Filer product; Reporting, Case To Do List, Worker Tasks, and Case Summary, making the product more competitive and functional.  Install hardware such as PC's, Scanners, printers, Signature pads, Assisted in company's marketing events Trained Voice Recognition software, Dragon Naturally Speaking 7.0.  Expertise in interpreting Local, State and Federal program policies.  Workflow specialist, created business process for the Medicaid ""Smart Card"" concept.  Maintained inventory control for technical and non-technical supplies for Ez-Filer training staff.          Education and Training     12     Buckingham County High School   City  ,   State  ,   USA     High School Diploma  :   Business            Skills     Business intelligence,   Business process,    Business solution,     Project concept to Project Success   Curriculum development,     Excellent customer service,    Data Warehouse,     Functional,         ",SALES
"         FIELD SUPPORT SPECILIST         Summary     Technology support representative providing workstation and application support. Provides end-user support via phone in a service desk environment. Installs, troubleshoots, maintains and uses a variety of computer systems, software and peripheral devices.        Highlights            Network traces         Technical standards and deliverables      Critical thinker    Technical standards and deliverables    Telecommunications field service   Network security      Network protocols                                Proficient in Internet Technologies  Proficient in Windows  MS Office proficiency    Efficient data management    Excellent communicator     Cisco routers and switches      Supporting IP Telephony     Visio  Analysis and problem solving            Education      Master of Science  :  Network Communications Management   2016     Keller Graduate School of Management  ,   City  ,   State  ,   United States of America        3.15 GPA        Master's Degree of Network Communications Management          Concentration in Technology Apps 3.35 GPA           Completed data model normalization          Process modeling          Object oriented analysis          Created Entity Relationship Diagrams in MS Visio          Knowledge of user interface design              Bachelor of Science  :  Interdisciplinary Studies with a concentration in Mathematics   2003     Texas Southern University  ,   City  ,   State  ,   United States of America        3.1 GPA      Coursework in  Interdisciplinary   Studies, Mathematics, Elementary and Middle School Education             Experience      Company Name    City  ,   State    Field Support Specilist   06/2017   to   Current       Download radio and alarm panel programming information into new/existing accounts in response to telephone requests.  Provide real-time installation quotes to field technicians and limited technical support to customers.  Enter order information into the system for technician upsells and process payments as applicable.  Troubleshoot system functionality related to radio registrations and panel programming in response to failed confirmation requests.  Process data changes received via mail, fax, phone or internal ticket on Informix and MasterMind.  Supports reps with CPQ and Matrix  Schedules new installations and add-on equipment (Order Entry)Supports system and device upgrades  Verifies customer contract/billing accuracy  Captures, maintains and verifies customer information with painstaking attention to detail   Utilizes contingency plans during system outages to continue to support our internal customers  Provides site redundancy for Home Heath Provisioning and Technical Assistance Groups          Company Name    City  ,   State    Technical Support Representative   01/2017   to   01/2017       Customer service role providing technical & customer service support via phone & video chat, to customers who require assistance navigating or trouble shooting issues they may experience within Intuit and Turbo Tax Products.    Resolved customer complaints and concerns with strong verbal and negotiation skills.       Provided thorough support and problem resolution for customers.   Managed IT setup and service requests for  Intuit and Turbo Tax   .          Company Name    City  ,   State    8th Grade Reading/ Language Arts Teacher   01/2005   to   Current       Prepares lessons  reflecting  accommodations for differences in student learning styles    Provide a variety of planned learning experiences integrating different learning methods in order to motivate and inspire students.  Develop lessons with district mission in mind, aligned to district and state instructional goals and objectives and subject area  Maintain a classroom environment that promote safe, effective learning  Continuously engage with students, parents, and community members to advance student outcomes  Establish and implement effective classroom management procedures  Create systems to monitor and assess student learning  Collaborate with professional staff to identify and address student needs regarding health and learning styles   Be available for counseling with students and parents before and after school   Keep accurate records of student information; compile, maintain, and file all reports, records, and other documents required by the school and district  Present subject matter according to guidelines established by Texas Education Agency, Board of Trustee policies, and administrative regulations          Company Name    City  ,   State    Customer Service   06/2000   to   08/2003        Collected customer feedback and made process changes to exceed customer satisfaction goals.      Provided accurate and appropriate information in response to customer inquiries.      Demonstrated mastery of customer service call script within specified timeframes.     Addressed customer service inquiries in a timely and accurate fashion.            Skills      Knowledge of Telecom industry  Experience in 2-way radio systems, satellite systems and FCC/FAA  Functional understanding of 802.11, Wireless VOIP protocols and Wireless Mobility  Proficient in Network Protocols TCP/IP/SIP/MGCP/SCCP/MPLS  Windows 7, Windows 10-           Active Directory-   TCP/IP networking-   Tablet Technologies-   Smartphone technologies-   Microsoft Office proficiency-   Messaging technologies including but not limited to Exchange and SMTP-   Wireless technologies-   VPN technologies-   PC Security-   Telecommunications-   Web Technologies-   Video Conferencing     ",ARTS
"         CHEF INSTRUCTOR       Professional Summary     Pastry chef/baker/cake decorator with 5 year history creating beautiful specialty cakes for events. Wide range of skills includes custom breads, cookies, pies and tarts. Highly organized and supportive team player. Abundant knowledge in seasonality of ingredients as well as a passion for local, sustainable and organic ingredients. Plans and executes menu development, budget analysis, equipment, food preparation and execution, and ordering. Hardworking, on time, self-motivated individual with a proven record of responsibility and ability to problem solve. Equally effective working independently as well as in a team effort. Works well with a wide range of people at all levels; comfortable leading, collaborating or training. Organized and detail-oriented with ability to view situations and challenges in a positive way and propose solutions to streamline operations. Passionate about creating unique, delicious pastries using extensive knowledge of baking sciences and flavor combinations.       Experience     04/2016   to   Current     Chef Instructor    Company Name   －   City  ,   State      Teaching classes to small and large groups.   Honing current culinary skills and sharing knowledge, methods and technique with students.   Creating lesson plans and menus         02/2016   to   Current     Sales Representative    Company Name   －   City  ,   State      Traveling the New Jersey, Pennsylvania and Delaware areas selling cake and pastries for a wholesale bakery.  Learning the art of sales  Honing communication and sales skills as well as conversational ability and product knowledge   ​        03/2015   to   01/2016     Assistant Pastry Chef    Company Name   －   City  ,   State      Helped lead a small team of bakers   Decorated cakes, cupcakes and a variety of other pastries for daily display case. Created different flavor combinations and seasonal goods to make an ever changing menu  Created menu items for highly popular and Napa renown Boon Fly Cafe   Helped carry out banquets by creating attractive dessert and bread displays for up to 500 people  Managed daily production of breads including Brioche, burger buns, focaccia, sourdough baguettes, rye bread, carraway seed, multigrain, parker house rolls, pizza dough and biscuits.  Placed produce/dry good orders, requisitioned and other admin duties.         08/2014   to   03/2015     Event/Pastry Chef    Company Name   －   City  ,   State      Communicates effectively with management as well as co workers.  Leads the team to successful parties and banquets.  Works production for the line when necessary.  Team player systematically tastes and smells all prepared dishes, and observes color, texture and garnishes.  Implements and supports company initiatives and programs.  Consistently keeps a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.  Prepares a variety of breads, pastries, desserts, cookies as well as savory items for events ranging between 15 and 100 people.           08/2012   to   08/2014     Assistant Pastry Chef    Company Name   －   City  ,   State      Managed and directed a team of three pastry line cooks to include; overseeing that daily responsibilities, health and safety standards are sustained.  Effectively coordinated with management and kitchen staff during service to guarantee successful lunch and dinner shifts.Prepared a variety of breads, sauces, garnishes and pastries on a daily basis needed for service.  Helped to facilitate kitchen cleanliness and sanitation as well as communicating well with co- workers in English and Spanish.  Procured supplies, foods, and equipment for pastry department.  Assisted with the initial restaurant opening and pastry department development.  Spearheaded research and development to include reviewing and analyzing data on meals served, food consumed, food costs, supplies and labor along with providing reports and recommendations based on results.  Sought new methods, products and procedures for improving the food service operation.  Was responsible for ordering/ checking in all orders as well as conducting inventory and costing recipes.  Established and maintained open, collaborative relationships with the kitchen team.  Quickly and courteously resolved all guest problems and complaints.         08/2007   to   01/2012     Banquet Chef    Company Name   －   City  ,   State      Managed a team of kitchen support that successfully organized and executed banquet events.  Assisted in ordering, menu planning, and calculating charges for special dinners and banquet events.  Prepped and executed professional banquets for guest ranging between 15-1,000 customers.  Ordered and requisitioned food on a daily basis for banquets and large parties.  Interacted with guests and members while leading live food action stations.  Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.  Enforced appropriate work-flow and quality controls for food quality and temperature.  Persistently strove for continual improvement and worked cooperatively as a team member.  Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods.         05/2006   to   08/2007     Baker/Cake Decorator/Retail     Company Name   －   City  ,   State      Processed bakery orders for customers and directed cake delivery.  Organized and refilled the bakery case with appropriate inventory based off of current sales.  Creatively decorated cakes, cupcakes, tarts and pastries as well as special order items.  Managed the Retail Bakery accounts by balancing the register on a nightly basis.  Prepared bakery and specialty products such as bagels, breads and pastries.          Education     2007     Associate of Arts  :   Culinary and Pastry Arts    Illinois Institute of Art   －   City  ,   State       Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine, Recipe and Menu Planning        2005     High School Diploma      Chesterton High School   －   City  ,   State       Culinary Arts Vocational Senior year.         Skills     Photoshop, arts, budgeting, costing, desktop publishing, English, health and safety standards, Illustrator, inventory, microsoft word, quality, research, restaurant operations, Retail, Safety, sales, some Spanish, supervision, team player, time-management, work-flow, written communication    ",CHEF
"         VP, PUBLIC RELATIONS ACCOUNT DIRECTOR       Professional Summary    Dedicated and experienced communications and public relations vice president with a proven track record of success in the areas of food, retail, tourism, technology, science, biotechnology, healthcare, retail, non-profit and government. Media relations expert with history of securing placements in top publications and outlets. Highly regarded for leadership and execution of award winning public relations and integrated marketing campaigns.      Skills                    Work History      VP, Public Relations Account Director     09/2006  
                                to   Current      Company Name   –   City  ,
                              State      Strategize, direct, manage and oversee day-to-day and long-term communications and public relations activities for high profile accounts such as Ocean City, Md., Department of Tourism, OLD BAY, McCormick & Company, Marble Slab Creamery, Great American Cookies, Pretzelmaker, Hot Dog on a Stick, The Maryland Stem Cell Research Commission, The Maryland Technology Development Corporation, Nobel Learning Communities, Inc., and The Center for Eating Disorders at Sheppard Pratt.  Create, execute, and manage local, regional and national integrated marketing, media relations, public relations and branding campaigns that meet specific communications goals.  Demonstrate expertise in the areas of written communications, editing, media documents and press kits, feature and speech writing, message points, newsletters, interview coordination, internal and external communications plans, crisis communications and response, website copy and maintenance, marketing collateral pieces, and social media posts.  Serve as spokesperson and on-call crisis management and response and strategy expert.  Secure placements in consumer and trade media outlets.  Tops hits include the front page of USA Today, The Today Show, Studio B with Sheppard Smith, Fox & Friends, Newsweek, and Huffington Post.  Pitch, organize and schedule media tours with client spokespeople.  Advise and streamline internal communications processes and procedures for clients and offer council for communications best practices.  Work with MGH's internal research team to conduct and evaluate quantitative and qualitative research in regard to brand awareness, consumer preferences and behaviors.  Lead and manage staff to ensure accuracy in writing, consistent account messaging, and client and media interaction.  Recruit, hire and mentor department new hires and oversee the MGH intern program.  Play a key role in MGH's new business process including responding to RFPs, meeting with potential clients and presenting ideas and concepts for new business wins.  Display department and account leadership and success through swift rise in MGH management structure.  Promoted from account coordinator, to account executive, to account manager, to account director to current position (vice president, public relations account director) in eight years.         Public Relations and Marketing Coordinator     01/2006  
                                to   08/2006      Company Name   –   City  ,
                              State      Wrote and drafted press releases, media alerts, pitch letters and articles for Marketing Edge clients.  Coordinated correspondence regarding press releases including the scheduling of interviews and appearances.  Created advertising taglines, copy, image selection and ad layout for Marketing Edge clients.  Charged with the task of handling publicity and marketing efforts for books written by Marketing Edge clients.  Included frequent correspondence and contact with the media and major corporations.  Drafted proposals for potential Marketing Edge clients in regard to public relations and marketing strategies.         Intern     07/2005        Company Name   –   City  ,
                              State      Worked with the Governor's speech writer developing and writing speaking and briefing points for the Governor's public appearances including important announcements regarding the State of Maryland and press events.  Researched in great detail information and details regarding many of the Governors speaking engagements to ensure accuracy and precision in each speech.  Developed a keen sense of the Governors writing and language techniques and the ability to reproduce those styles in     speeches.  Charged with the sole responsibility of creating and organizing a speech archive for the Governor's personal use that followed the span of his political career during terms in the House of Delegates, United States Congress and as Governor of Maryland.         Intern     07/2004        Company Name   –   City  ,
                              State      Researched and provided support on legislative topics that were of interest to the Governor.  Wrote policy briefings for the Governor's staff on various legislative topics.  Constructed informational binders for the Governor and his policy staff on issues facing the State of Maryland.  Included in-depth research, interviews and preparation of materials.  Attended weekly meetings and briefing events with the Governor.         Intern     10/2000  
                                to   07/2001      Company Name   –   City  ,
                              State      Assisted with case work regarding constituent problems, requests and concerns.  Drafted a speech that the Congressman read in front of the House of Representatives.  Worked on the Congressman's campaign for re-election to Congress in 2000.  Assisted with paper work and applications for the Congressional Nominations to the National Service Academies.  Performed various clerical duties such as filing, answering phones, prepared correspondence dealing with constituent inquires.         Education      Master of Arts  :   Strategic Communication      December 2006     Villanova University    -
                          City  ,
                          State              Master of Arts  :           Villanova University    -
                          City  ,
                          State              Masters of Arts  :   Strategic Communication     12 2006       -
                                   Strategic Communication       Graduate Certificates: Graduate Certificate in Public Relations and Journalism  :      5 2006       -
                                          Bachelors of Arts  :   Political Science     5 2005     Cum Laude Gettysburg College    -
                          City  ,
                          State       Political Science       Skills    streamline, ad, advertising, branding, business process, clerical, CMS, council, crisis management, crisis communications, client, clients, Edge, editing, filing, front page, Functional, Hot Dog, image, Journalism, layout, leadership, letters, Mac, director, marketing strategies, marketing, marketing collateral, materials, media relations, meetings, mentor, messaging, Excel, Microsoft Outlook, Power Point, 2000, Microsoft Word, newsletters, Operating Systems, organizing, presenting, press kits, press, press releases, processes, proposals, Public Relations, speaking, publicity, qualitative research, read, Research, scheduling, speeches, speech writing, speech, strategy, swift, answering phones, Tops, website, written communications, written, writer, articles      Additional Information      LEADERSHIP/VOLUNTEER WORK Advisory Board Member of Business Volunteer Unlimited's GIVE Program - Public Relations Co-Chair 2010 Graduate of Business Volunteer Unlimited's GIVE (Getting Involved in Volunteer Experiences) Program Past Board Member and Regular Volunteer at The Baltimore Humane Society - Manager of Volunteer Partnership Program with MGH Baltimore Child Abuse Center (BCAC) - Pro Bono Public Relations Support Volunteer at The SEED School of Maryland Active Member of the Gettysburg College Alumni Association - Baltimore Chapter STANDOUT AWARDS Public Relations Society of America, Maryland ""Best in Show"" Winner, OLD BAY ""Baltimore Bill the Weather Predicting Crab"" Media Stunt (2013) The Maryland Daily Record ""20 in Their Twenties"" Winner, named one of the leading young business professionals in Maryland business and one to watch (2011) Public Relations Society of America ""Bronze Anvil,"" Ocean City, Md., Department of Tourism Press Kit (2008) State of Maryland Governor's Citation, awarded for positive contributions to state government and community (2004) Congressional Award of Recognition, awarded for leadership within the community (2001)      ",PUBLIC-RELATIONS
"         FINANCE MANAGER           Summary     Flexible Accountant who adapts seamlessly to constantly evolving accounting processes and technology. Adept at budget forecasting, financial reporting, Capable Accountant successful at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes.       Highlights          Financial statement analysis  Analytical reasoning  Strength in regulatory reporting  Account reconciliation expert  Complex problem solving      Effective time management  Excellent managerial techniques  Strong organizational skills  Superior research skills  Flexible team player            Accomplishments     Reviewed processes and identified inadequate.          Experience      Finance Manager    May 2008   to   Current     Company Name   -   City  ,   State      Supervision of Accounting employees including hiring, coaching, training and completing employee evaluations in a timely manner.  Develop and generate daily, monthly, quarterly and year end processes and preparation of financial statements and related management reports.  Coordination and management of daily cash transfers.  Maintain general ledger accounts in balance with sub-ledgers.  Approve all A/P expenditures and G/L adjustments.  Analyze and review expenditures compared to budget.  Maintain accounting control procedures.  Communicate with staff and members efficiently and timely.  Assist Internal and external auditors in completing audits.  Improve, redesign and re-engineer existing accounting systems.  Team Member of Security Committee and Business Continuity 		Committee.  Received over 20 awards for going above and beyond and saving the Credit Union money.          Financial Analyst II    November 2000   to   April 2008     Company Name   -   City  ,   State      Produced financial information for billing and reporting for Federal, State and County contracts.  Performed general ledger reconciliation and prepare any correcting entries.  Reconciliation of 35 bank accounts from multiple banking entities.  Tracked and reconciled Long and Short Term Debt.  Liaison to program management with respect to financial information, contract compliance and budgetary matters.  Reviewed and monitored the preparation of audit schedules for any required Agency audits.  Assisted the Director of Finance in developing budgets and with budgetary analysis.  Improved, redesigned and re-engineered existing accounting systems.  Coordinated conversion of new computer software and hardware.  Member of the Internal Loan Committee providing review and approval of Micro Business Loans.  Responsible for the daily operation and supervision of the A/P Department.  Named Employee of the Month.          Corporate Accountant    August 1998   to   October 2000     Company Name   -   City  ,   State      Developed and monitored operating and capital budgets.  Managed and reviewed all functions regarding financial statement preparation.  Provided analysis, produced reports and developed specialized reports for management.  Managed, reviewed and approved A/P and A/R.  Performed all general ledger reconciliation.  Assisted H/R Director with P/R transactions and functions.  Provided work direction and review to less experienced associates.  Improved, redesigned and re-engineered existing accounting systems.  Coordinated conversion of new computer software and hardware.  Provided support and assistance to Corporate Controller.  Named Employee of the Month.          Resort Revenue Manager    July 1991   to   August 1998     Company Name   -   City  ,   State      Managed revenue department which audited 10 restaurants, Adult and Kids Ski Schools, 8 retail outlets, The Crested Butte Marriott Hotel (252 suites ), The Sheraton at Crested Butte (300 rooms) and various vacation rental properties.  Responsible for hiring, training and disciplining up to 20 associates.  Responsible for the security and accurate processing of large sums of currency and credit cards from multiple resort operations exceeding $250,000 daily.  Ensured timely and accurate bank account reconciliation for various corporate entities between multiple banking organizations.  Coordinated the transfer of funds among multiple bank accounts.  Managed, reviewed and approved high volume of A/P and A/R transactions and inter-company allocations.  Managed and reviewed all functions regarding financial statement preparation.  Prepared audit work papers for corporate auditors.  Provided support and assistance to Controller.  Assisted with conversion of new computer software and hardware.  Member of Wage Committee, Leadership Committee and the Software Design Committee.  Received awards for Associate of the Week, Team of the Week, Team of the Month and Special Project of the Month.  EQUIPMENT/SKILLS Computer Literate.  Solid working knowledge of accounting/auditing principles and procedures.          Education      Accounting Associate Degree        Barnes Business College                  Skills    account reconciliation, Accounting, accounting systems, A/P, Agency, auditing, balance, banking, billing, budgets, budget, coaching, hardware, Computer Literate, contracts, Controller, conversion, Credit, direction, engineer, Finance, financial, financial statement preparation, preparation of financial statements, funds, general ledger, general ledger accounts, hiring, Leadership, Director, money, processes, program management, reporting, retail, Software Design, Supervision   ",FINANCE
"         VR DESIGNER       Summary    A Game Designer with exceptional modeling and prioritization skills looking for a career in an organization that would enhance and further skillset.        Experience     01/2017       VR Designer    Company Name   －   City  ,   State      Help facilitate the process of Game Development using Unity 5 and virtual reality.  T.A.  for Boeing Game Development course at Chronos Global Academy.  3D Modeler, Texture, Lighting and Sound special for Unity 5 and Unreal Engine 4.  Sales and Marktering of VR titles on Steam and Vive-port
Construction, John Ewing.         01/2016       Game Tester    Company Name   －   City  ,   State      Provided expertise in testing games.  Reported results and made sure the quality was production ready.  Worked with teams in game functionality using multi language applications.         01/2015         City  ,   State            Education and Training     2014     Advanced Modeling, Advanced Animation, Level and World Building.
  Having a passion for weed and its comsumers and excellents in people skills
  Able to distinguish Cannabis strains, such as Sativa vs. Indica vs. Hybrid  :   Fine Art and Game Design Animation/FX Artist    Sanford Brown   －   City  ,   State      Fine Art and Game Design Animation/FX Artist        Skills    3D, Photoshop, Animation, game design, Lighting, Maya, Modeling, Painter, people skills, quality, reality, Rendering, Sales, Sound, Sound Design     ",DESIGNER
"         FRONT DESK CLERK (FEE BASIS, JOHN D DINGELL VA MEDICAL CENTER)           Summary     Passionate, results-oriented  Customer Service Representative  with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.       Highlights          Effective communicator  Expert in building lasting  customer relationships  Computer Proficient  Leadership skills and abilities        Compassionate mentor  Team management   Skilled multi-tasker     Meticulous attention to detail               Accomplishments      Coordinated dual department functions for team of  10+ employees.     Planned and executed all aspects of a major store renovation for hardlines departments of store 55 (Meijer).       Preserved an accuracy of  98 % during 3 years of employment at Jackson Hewitt (SoFar, Inc.).          Customer Relations:       Earned high marks for customer satisfaction, store-wide.        Workflow Planning:        Implemented new work process flow which increased department productivity.                 Experience      Company Name     March 2011   to   June 2011     Front Desk Clerk (Fee Basis, John D Dingell Va Medical Center)   City  ,   State      For Fee Services:  Monitored multiline phones  Addressed patient concerns weekly about hospital fees incurred outside VA  Arranged meetings between Fee Services manager and VA patients  Processed claims for VA patients desiring payment of VA approved outside hospital bills, decreasing patient wait time by 30%  Screened and assisted VA patients with bill claims against local hospitals          Company Name     January 2004   to   April 2006     Income Tax Preparer, Jackson Hewitt   City  ,   State      Prepared income tax returns for 180 clients per tax season via data entry  Authorized clients for special company loans  Maintained returns for returning clients by creating algorithmic paper system  Repaired and maintained office computer systems (manually installed systems updates, repaired network printers, and uploaded virus protection systems)  Oversaw the office in the absence of office supervisor          Company Name     April 2003   to   September 2003     General Merchandise Clerk   City  ,   State      Maintained $1000-per-shelf store inventory by keeping shelves stocked  Operated electronic stores equipment (including cash registers, pricing guns, and scanners)  Assisted 50 customers per day with location of store items, item prices, and party pricing  Assisted store manager in systematizing night clean up procedures, helping to save store 10% in costs and manpower          Company Name     April 2001   to   June 2001     Temporary Plant Protection Aide   City  ,   State      Sterilized and/or confiscated airline passengers' equipment/food entering U S from Foot and Mouth Disease infected countries  Screened airline passengers (in foreign languages) about their equipment  Organized, generated, and created 1000 pamphlets per month for both passengers and co-workers on procedures for isolating Foot and Mouth Disease in the U S          Company Name     January 2000   to   December 2000     Recruiting Clerk   City  ,   State     Designed electronic file systems and maintained electronic and paper files.    Oversaw the office in manager's absence. Maintained the front desk and reception area in a neat and organized fashion.    Interviewed 7 new team members.  Maintained test/office materials.  Proctored entrance exams to 500 potential employees per week.  Arranged 30 interviews for office supervisor per week.  Answered multiline phones.  Conducted 30 job interviews per week.  Set up recruitment events for potential hires.  Assisted in maintaining office equipment (including manual. maintenance of copiers, computers, and printers).  Maintained employee information/testing materials via data entry.          Company Name     November 2013   to   Current     Assistant Pastor/Language Instructor   City  ,   State      For Hebrew language classes:   Prepared lesson plans for classes.  Designed and prepared syllabuses for all language classes .  Tutored language learners.  Taught language classes using theories in language teaching/learning.  Administered assessments for students entering classes for the first time.           Education      Wayne State University     2013       MBA  :   Linguistics    City  ,   State  ,   US    Wayne State University, Detroit, MI; BA in Linguistics, 12/2013        Wayne County Community College District   2007         Liberal Arts    City  ,   State  ,   US    Wayne County Community College District, Detroit, MI, AA in Liberal Arts, 06/2007        Northcentral University      Master in Education  :   English as a Second Language    City  ,   State  ,   USA      Coursework in Education      Emphasis in       Expected Graduation Year: 2016                  Professional Affiliations    Veterans of Foreign Wars, Detroit, MI      Military Experience      Company Name     December 1986   to   May 1991     Aircraft Armament Systems Specialist (Weapons Specialist)     Weapons Specialist, United States Air Force, Lowry AFB, CO, 12/1986-05/1991 Special Forces, United States 101st Airborne Command, 01/1991-05/1991  Air Force Outstanding Unit Award with one Oak Leaf Cluster  Air Force Good Conduct Medal  National Defense Service Medal  Air Force Overseas Ribbon-Long Tour  Air Force Longevity Service Award  NCO Professional Military Education Grad Ribbon  Air Force Training Ribbon         Skills    Data Entry, Printers, Clients, Loans, Tax Returns, Clerk, Multiline, Maintenance, Recruiting, Recruitment, Testing, Games, Instructor, Teaching, Training, Weapons, Cash, Inventory, Pricing, Arranged Meetings, Claims, Front Desk, Linguistics   ",AGRICULTURE
"         ACCOUNTANT I       Summary     A business management graduate with significant experience in disability services, human resources and finance department; seeking to apply my abilities to position in a human resource department. Proven ability to deal with multiple tasks efficiently and maintain organization.       Highlights          Extensive customer service skills  Able to retain the confidentiality of paperwork and information  Flexible team player and quick learner, interested in new technologies  Able to meet deadlines and handle stressful situations in a professional manner  Microsoft Office:  Word, Excel, Access and Outlook  Knowledge of State accounting system[MMARS system], People Soft, System 7 and client tracking system  Excellent Communicator: Written and Verbal  Office Experience- Ability to create reports, analyze data and manipulate data              Accomplishments     Created a Pivot table for contracts department to utilize for renewal of contracts. Received an opportunity to grow as an employee after my internship.       Work History              Experience      Accountant I   12/2010   to   Current     Company Name   City  ,   State       Provide Administrative support to the Finance Unit and maintain orderly filing system for various departmental units Oversee and maintain the proper and appropriate systems for storing financial records and documents utilized by finance unit Assist Contracts and Accounts Payable department with clerical duties such as faxing, filing, copying and scanning and assisting with the creation and editing of documents, spreadsheets or PowerPoint presentations.  Process travel reimbursements, incoming payment vouchers and financial documents in a timely and efficient manner Assist with payroll projections made for  pay periods and end of the fiscal year Analyze financial reports for trends in major programs and to determine their effects on spending, and prepare financial projections accordingly Monitor internal budget for compliance with MMARS system Create quarterly report for agency Chief Financial Officer on time usage Prepare purchase orders and payment vouchers for processing Compile reports for the Senior Financial Analyst in an accurate manner Maintain organized and categorized Excel spreadsheet for auditing purposes Provide support for contracts department with entering data to internal database, mail merging of contract information, create MMARS contracts signoff sheets, and update contract's new fiscal year information.  Confer with agency personnel and outside agencies via e-mail or telephone to resolve finance discrepancies in a timely manner.          Intern   05/2010   to   11/2010     Company Name   City  ,   State       Assisted the Human Resources department Assisted the HR Liaison with collecting various forms (EPRS, GIC, retirement, among others), couriering important documents to various state agencies, and helping create and fill out any necessary forms Maintained strictly confidential information and file HR Documents Performed clerical duties for various units within the agency Entered weekly time sheet information for staff in various units Supervised other high school interns on various duties and projects Obtained proper signatory authorization from managers to process documents Assisted in organizing and running MCB's Summer Internship Opening and Closing Ceremonies: making name tags and certificates, attending planning meetings, working at sign-in tables, and providing sighted guide to consumers and other event attendees who are visually impaired.  Organized and prepared marketing materials for various conferences, meetings and events Translated information into Spanish for staff and clients related to various projects Coordinate and prepare marketing materials for various conferences, meetings and events Provided safe transportation services to MCB staff to various consumer appointments.          Security Officer   11/2008   to   06/2010     Company Name   City  ,   State       Prepared written reports for complaints and incidents that occurred during an event.  Provided Customer service.  Ensured the safety of fans and the TD Garden property.  Provided and assisted customers with location of their seating area.          Education      Bachelor of Science  :   Business Management Accounting, Psychology   May 16, 2015       Bridgewater State University   City  ,   State        Business Management   Minor in Psychology,  Accounting & Finance            Languages    Bilingual: English and Spanish      Additional Information      Activities: Undergraduate Research Symposium Panel        Skills     accounting system, Accounts Payable, Administrative support, agency, auditing, budget, clerical, Closing, conferences, Contracts, copying, client, clients, Customer service, customer service skills, database, editing, e-mail, English, faxing, filing, Finance, Financial, Financial Analyst, financial reports, forms, Human Resources, marketing materials, meetings, Access, Excel, mail, Microsoft Office, Outlook, PowerPoint presentations, Word, Communicator, organizing, payroll, People Soft, personnel, quick learner, safety, scanning, Spanish, spreadsheets, spreadsheet, tables, team player, telephone, transportation, Written    ",ACCOUNTANT
"         INFORMATION TECHNOLOGY INTERN (TEST AUTOMATION ENGINEER)       Summary      Over 3 years of experience serving as a key contributor across all software development life cycle phases including analysis, architectural design, prototyping, development, and testing of application using Java/J2EE technologies in various domains.  Very good understanding of Object Oriented Programming, Data Structure, Algorithms, Design Patterns and Distributed Systems.  Excellent working experience in backend development using different Spring modules like Spring Core Container Module, AOP, MVC, Security, Data, Transaction Management etc.  Experienced in developing Microservices with Spring Boot, Spring REST, Spring Cloud, etc.  Extensive experience in developing Web interfaces using HTML5, CSS3, Bootstrap, SASS, LESS, JavaScript, jQuery, AngularJS, ReactJS and BackboneJS.  Experienced in working with SQL databases like MySQL, PostgreSQL, Oracle and have some knowledge of NoSQL databases like MongoDB.  Expertise working in Agile methodology environments like Scrum.  Experienced in working with Version Control Tools like SVN and Git.  Experienced in performing automation using Selenium, Java and performing Behavioral driven testing using Cucumber.  Experienced in build tools like Ant, Maven, Gradle and using them with continuous integration tools like Jenkins.  A proactive learner with exceptional analytical, design and problem-solving capabilities.  Excellent communication skills including formal presentations and technical documentation.  Productive in both team-based and self-managed projects.        Skills      Programming Languages: Java/J2EE, JavaScript, Android, HTML, CSS, SQL, C, C  Frameworks and Libraries: Spring, Restful-Web Services, Hibernate, AngularJS, ReactJS, jQuery, Bootstrap, Selenium WebDriver, Cucumber  Databases: MySQL, PostgreSQL, Oracle, MongoDB, H2  Build Tools: Gradle, Maven, Ant  Practices: Agile/Scrum, Waterfall, TDD, Clean Coding, Continuous Delivery  Architectures: Microservices, Single Page Application, REST, Client/Server  Version Control: SVN, Git  Cloud Application Platform: AWS  Others: Bower, Grunt, Npm, Node, JSON, XML, Jenkins  IDE: Eclipse, IntelliJ, Android Studio  Operating Systems: Linux, Windows        Experience      Information Technology Intern (Test Automation Engineer)   05/2017   to   08/2017     Company Name   City  ,   State       Created nicely baked ‘Test Automation Framework' to provide an execution environment for the automation test scripts. The framework allowed automated regression testing of ‘WebTix', frontend/web interface that ExtremeTix's (Ticketing Solution Company) clients use to access web services.  Extensively used Selenium WebDriver and Spring Boot combined to write automation scripts for dynamic pages of ‘WebTix' written on AngularJS Framework. Modularized web components as Java objects following Page Object Model i.e created Object repository for all locators which can be easily automated.  Leveraged the benefits of both data-driven and behavior-driven approaches and built the framework that is maintainable and reusable. Integrated automated tests with Cucumber (behavior-driven testing framework) to allow Quality Assurance team write high-level use cases in plain text.  Leveraged Jenkins to build automated tests project and use Selenium Grid to run parallel tests across multiple browsers and platforms. Automated reports generation and distribution.  Interpreted and converted manual test cases into automation smoke and regression suites.  Trained and supported the QA team with automation framework and script issues.  Collaborated with the QA team and went through an evolutionary approach in writing concise documentation to help configure the framework and add new automated tests as required.  Worked on JIRA tool to create and track new project/issue.          Java Full Stack Developer   05/2014   to   06/2016     Company Name   City  ,   State       Worked on varied aspects of application development including requirement analysis, design, implementation, and testing.  Coded and debugged multi-tiered Java-based applications to provide enterprise and embedded solutions using Java and Spring framework APIs like MVC, AOP, DAO, JDBC, Transaction, Validation, Annotation, JSON, XML, Maven and JUnit Test.  Involved in implementation of applications using conventional design practices (SOA - Service Oriented Architecture).  Developed database access layers using Spring Data JPA and Hibernate.  Developed REST web services
for external application integration.  Developed a Java-based SDK and driver software for making the card reader, PUA-310V-0/M2U2/Y4 to work on Linux environment.  Did extensive research on smart card technology (NFC, Mifare, DESFire, etc.) for projects like VMS (Visitor Management System) and SCBTIMS (Smart Card Based Trekkers' Information Management System).  Was responsible for writing core software logic for QMS (Queue Management System) in Java, developing plugin architecture and implementing RS485, TCP & HTTP channels as plugins for interfacing QMS hardware devices.  Worked as a development coordinator for projects like VMS (Visitors Management System), QMS (Queue Management System), SCBTIMS (Smart Card Based Trekkers' Information Management System).  Worked with JS, JSP, HTML, CSS, Bootstrap, AngularJS and ReactJS to design and develop interactive user interfaces and HMI (Human Machine Interface) for real-time data monitoring and interactions.  Built multiple mobile applications (Android and iOS) for real-time monitoring of hydrologic parameters and alert dissemination during floods and glacial lake outburst risks.  Gained experience in multi-platform mobile application development technologies like PhoneGap and Titanium.  Fixed bugs and implemented improvement features using Java and J2EE on large scale projects through reviews of codes and test cases, analysis of change requests and enhancements, investing alternate configurations and implementing better solutions.  Leveraged an array of tools to optimize efficiency, including OpenERP for project management, Git for source control and versioning, sophisticated IDEs such as IntelliJ and many other.  Was responsible for client interactions and handling technical aspects in a sales pitch.          Java Developer Intern   03/2014   to   05/2014     Company Name   City  ,   State       Core Java programming with Multithreading Exception Handling, File Handling, IO, Generics, and Java Collections.   Developed the entire MRP (Machine Readable Passport) Reading Module both backend and frontend by utilizing Java 1.7 and Java Swing.  Used JDBC for database connectivity to SQL Server.  Involved in backend development and optimizing the search engine for Nepal Tourism Board (NTB)'s website.  Involved in bug fixing, code enhancements, and maintenance activities.  Prepared test plans for unit testing and implemented test cases using JUnit.          Software Developer Intern   01/2013   to   10/2013     Company Name   City  ,   State       Designed and developed applications using Scrum, an iterative and incremental Agile Software Development methodology.  Performed back-end development using PHP (CodeIgniter MVC Framework).  Developed CMS like system majorly based on PHP and MYSQL.  Built a file-crawler app in CodeIgniter for sorting and removing duplicates and redundant files.  Created data entry forms in HTML embedded with PHP.  Trained in effectively utilizing agile methodologies and Object Oriented Programming practices.  Maintained project documentation.  Trained in utilizing version control system like Git and managing project timeline by use of OpenERP, a comprehensive suite of business applications.  Responsible for writing User and Administrator Modules of PHP MySQL applications as per the technical specifications.  Responsible for implementing and hosting of prototype systems on test servers.  Attended seminars and workshops about SQL (Structured Query Language) and Database Design.          Education      Master of Science  :   Computer Science   2017       Lamar University   City  ,   State  ,   United States of America     GPA: 4.0/4.0        Bachelor of Engineering  :   Electronics and Communication Engineering   2013       Tribhuvan University   City  ,   State  ,   Nepal     GPA: 3.94/4.0        Honours and Distinction       Winner of National Robotics Competition, 'Yantra 1.0' organized by Robotics Association of Nepal (RAN): July 2012    Outstanding Student Award, Lamar University: Fall 2017          Extra-Curricular Activities      Resource Manager in Robotics Club, Kathmandu Engineering College, Tribhuvan University (2013 - 2013).  Twice the winner of National Robotics Competition organized by Robotics Association of Nepal (RAN).   Conducted and mentored 'Microcontroller Workshop (13th January 2013)', and 'Circuit Synthesis Training Program (14th June 2013)' at Kathmandu Engineering College.  Presented ideas and project based on Android controlled robot in Locus 2013, Annual Technological Festival, Nepal  Gave a presentation to Nepal Army Club on the application of robotics in safety and security (during Tech Exhibition 2013).  Treasurer and Event Organizer in Nepalese Student Association (NSA) at Lamar University (2016 - 2017).        Website and Links       Website: www.sagunpandey.com    LinkedIn: www.linkedin.com/in/sagunpandey    GitHub: www.github.com/sagunpandey      ",INFORMATION-TECHNOLOGY
"         LEASING CONSULTANT       Summary    To attain a position with a client and team oriented business that promotes my customer service aptitude while expanding company-wide knowledge to meet office oriented goals.      Experience      Leasing Consultant     Jan 2016   to   Current      Company Name   －   City  ,   State       Associated with the
leasing of vacant units in the property to help ensure a high occupancy rate
and assisting in customer service, and resident retention of current residents.

      Assist in daily
inspections and upkeep models and target units, ensuring they are presentable
and ready to show to prospective residents.

·      Perform duties
associated with the rental of apartments, deal closing for renewals, and
off-site marketing.    Process rental
applications and complete related forms, verify all information in rental
applications. Obtain and review applicants credit report for review and final
approval of the Resident Manager.
        Record traffic sheets,
guest cards, and/or daily reports updated of leasing activity such as
inquiries, appointments, rentals, intent to vacate notices, move-ins, and
move-outs.       Assist in maintaining
required inventories for community supplies and equipment.        Assist in maintaining
up-to-date and accurate reports and completing all reports as requested by
Resident Manager and/or Corporate Office.       Collect and handle rents
and deposits. Prepares rent receipts.
       Handle resident concerns
in the absence of Resident Manager or Assistant Manager.

       Project a professional
image by meeting all Company Standards.

 

                      

         Leasing Specialist     Jan 2014   to   Jan 2016      Company Name   －   City  ,   State     Interviews prospective tenants and records information to ascertain needs and qualifications.  Tours prospects to vacant/model apartments, discusses size and layout of rooms, available amenities, such as swimming pool and saunas, location of shopping centers, services available, and terms of lease.  Conducts outreach marketing on a weekly basis including outreach to shopping centers, stores, and other businesses within the local area.  Enters all traffic (walk-ins, emails, phone calls, leads) into Yardi as well as follow up on all inquiries regarding current and future unit availability.  Completes lease form or agreement and collects rental deposit.  Inspects condition of units prior to move-in to ensure they are clean of debris and meet company standards.  Enter work orders and submit service requests to maintenance personnel for follow up and completion.  Compiles listings of available rental property.  Composes and posts vacancy advertisements on Craigslist at least 4 daily.         Leasing Specialist     Jan 2011   to   Jan 2014      Company Name   －   City  ,   State     Greet prospects and qualify by covering all criteria
(Ask questions; utilize completed guest cards, etc.).  Immediately record all telephone and in-person visits on appropriate reports.  File own guest cards and maintain according to established procedures.  Inspect models and available ""market ready"" communicate related service needs to Property Manager.  Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating.  Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing.  Update availability report, process applications for approvals.  i.e., credit check, rental history, etc.) Submit application for final approval.  Follow up with applicant regarding status.  Ensure apartment is ready for resident to move-in on agreed date.  Immediately follow-up on prospects that did not close and attempt to close sale again.  Secure new resident signature(s) on appropriate paperwork prior to move-in.  Assist in monitoring renewals.  Distribute and follow-up on renewal notices.  Monitor advertising effectiveness.  Gather information about market competition in the area and file.  Assist in the implementation of company marketing plans as needed.  Represent the company in a professional manner at all the times.         Sales Associate/ Cashier     Jan 2010   to   Jan 2011      Company Name   －   City  ,   State     Ensure customer service in the #1 priority.  Effectively supervise that sales floor to ensure customer/ associate awareness of all times.  Understand and create awareness of the factors to impact sales volume.  Maintain contact with all clients to ensure high levels of Clients Satisfaction.  Demonstrate ability to interact and cooperate with all company employees.  Build trust, value others, communicate effectively, drive execution, foster innovation, focus in the customer, collaborate with others, solve problems creatively and demonstrate high integrity.  Maintain professional internal and external relationships that meet company core values.  Proactively establish and maintain effective working team relationships with all support departments.         Leasing Consultant      Jun 2016   to   Current      Company Name   －   City  ,   State    
















·      Associated with the
leasing of vacant units in the property to help ensure a high occupancy rate
and assisting in customer service, and resident retention of current residents.  

·      Assist in daily
inspections and upkeep models and target units, ensuring they are presentable
and ready to show to prospective residents.

·      Perform duties
associated with the rental of apartments, deal closing for renewals, and
off-site marketing.

  ·      Process rental
applications and complete related forms, verify all information in rental
applications. Obtain and review applicants credit report for review and final
approval of the Resident Manager.
  
·      Record traffic sheets,
guest cards, and/or daily reports updated of leasing activity such as
inquiries, appointments, rentals, intent to vacate notices, move-ins, and
move-outs.
  
·      Assist in maintaining
required inventories for community supplies and equipment.

  ·      Assist in maintaining
up-to-date and accurate reports and completing all reports as requested by
Resident Manager and/or Corporate Office.
  
·      Collect and handle rents
and deposits. Prepares rent receipts.
  
·      Handle resident concerns
in the absence of Resident Manager or Assistant Manager.
  
·      Project a professional
image by meeting all Company Standards.                                   Education and Training      Associate of Arts  ,   Tourism, Convention, and Event Planner   Current     College of Southern Nevada   －   City  ,   State            Languages      English (Read, Write, Speak)
              Spanish (Read, Write, Speak)        Computer Skills      
















Microsoft
Word                           Microsoft
Power Point

                                                  Microsoft
Excel

                                                  Windows
Vista

                                                  Windows
7

                                                  Yardi
Voyager

                                                  Real
Page

                                                  On-Site

                                                  MRI

                                                  Adobe
Photoshop     ",CONSULTANT
"         HEAD CHEF         Summary     Mature college student.  Interested in part time work in areas such as retail, health services, security, information technology, and food services. The past six years I have been involved in a men's mentor group named BoyzN2Men.  As a high school student I started as one of the entry level attendees and worked my way to one of the top officers of the core.  The program has taught me the importance of responsibility, accountability, integrity of character and other virtues of life that will help me in the work place.      During my high school senior year I was actively involved with the student government association (SGA). I was the secretary of arms, highly reliable and very attentive during my time as the active secretary.   Also have experienced in taking food orders, operating cash registers and safely handling food while checking for proper temperatures.        Highlights         Microsoft Word, Excel and PowerPoint   *Proficient with Internet and Adobe Software   Reliable and punctual   Neat, clean and professional appearance      Engaging personality  Excellent multi-tasker  Restaurant management  Math and language skills  Comfortable standing for long time periods            Experience      Company Name    City  ,   State    Head Chef   07/2012   to   11/2015       Promptly reported complaints to a member of the management team.  Up-sold additional menu items, beverages and desserts to increase restaurant profits.  Communicated clearly and positively with co-workers and management.  Served fresh, hot food with a smile in a timely manner.  Cut and chopped food items and cooked on a grill or in fryers.          Company Name    City  ,   State    Manager   07/2010         Worked on a Building campaign and domestic tasks.  Recorded customer orders and repeated them back in a clear, understandable manner.  Took necessary steps to meet customer needs and effectively resolve service issues.          Company Name    City  ,   State       01/2010   to   01/2011       Worked directly with customers and employees Attending to front desk and answering calls Engaging in invigorating task in the workplace Rock Creek Sports Club January 2012 Floor Management Assisted Managers Clean, Replaced tiles Marketing i.e.  create/distribute marketing tools to attract customers Maintain floor equipment.          Education      Graduate     2012     Watkins Mills High School  ,   City  ,   State        Academic Achievement Award         Bachelor of Science  :  Computer Science   2014     University of Maryland College Park            Attended Towson University (2014)         Interests    BoyzN2Men Youth Leader, 2009 - 2011 
*Basketball Team
*Very active Community Member      Additional Information      Activities
*BoyzN2Men Youth Leader, 2009 - 2011 
*Basketball Team
*Very active Community Member        Skills     Adobe Software, Instruction, marketing, Marketing i, math, Excel, PowerPoint, Microsoft Word, Works, Communicator    ",CHEF
"         HR GENERALIST/RECRUITER           Summary     Human Resource Generalist who is an great communicator and negotiator with strong conflict resolution skills. Extensive background in recruitment and retention, mediation and records management.       Highlights         ADP, People fluent, Microsoft Offices, Interviewing expertise  Performance management strategies  Benefits administrator  Employee relations  Benefits administrator  Manager coaching and training  HRIS applications proficient  Payroll expertise  National Human Resources Association  Event management  Employee handbook development  QuickBooks proficiency  Alternative Dispute Resolution (ADR)  Staffing and recruiting professional              Accomplishments     Led the Staffing Planning Committee for [Number] years.Introduced the first passive Open Enrollment process.Human Resources   Reduced employee turnover by 10%.         Experience      HR Generalist/Recruiter    January 2013   to   January 2015     Company Name   －   City  ,   State               January 2013   to   January 2014       Strategize with management on all recruitment needs (over departments) Build strong relationships with candidates, hiring managers to ensure a high level of customer service.  Keep hiring managers informed throughout the recruitment process for all salaried and non-salaried employees.  Co-authored all recruitment & transfers process to better the onboarding and applicant experience Maintained an accurate and detailed record of each employee in a customized database for all pre-employment screening Interpret company policies and procedures to new hires Provided mentoring and job coaching for temporary and permanent employees Negotiate/ analyzed compensation and make recommendations for salaried and non-salaried employees Create metric reports for HR director as well as staffing reports for Clinical Associate Director Coach and advise employees regarding HR programs, practices and procedures Plan, manage and communicate special projects and programs such as employee recognition, wellness, benefits, recruiting and performance management, and employee surveys Resolves employee concerns related to health and welfare plans functioning as liaison with various insurance carriers Collaboratively efforts with Training and IT department to train and orientate all new hires within the organization.          Human Resource Administrator    January 2006   to   January 2012     Company Name   －   City  ,   State      Managed the recruitment applicant tracking system (moved candidates to appropriate workflow, creating and closing job posting) Managed all new hire onboarding, coordinating and/or conducting new hire orientation and ensure all paperwork were 100% in compliance with federal and state regulations Provided recruitment metrics reports and compile reports from HRIS database for the HR Business Partner Assisted in administering and adhering to existing policies and procedures (e.g., Employee Handbook and Policies and Procedures manuals), by providing training, mentoring and coaching Managed annual employee benefits open enrollment (coordinated logistics with benefit vendors such as; Aetna, Harford, Vanguard) for all sites throughout the US Created HR processes for HR Business Partner (temporary staffing, tuition reimbursement, full cycle recruitment) Involved in the annual performance management process including merit increases (tracked/monitored, rewrite job descriptions, ensure appropriate approval flow or make changes) Maintained relationships with staffing vendors for temporary employees Point of contact for 1000+ US based employees regarding benefits, policies and procedures.  Assisted in resolving personnel-related problems Addressed employee relation concerns and exit interviews Responsible for all leave administration, including FMLA and discretionary leave tracking and notifications, coordination with paid time off, disability programs, and/or health benefits, as well as return to work protocols.          Assistant Store Manager    January 2005   to   January 2006     Company Name   －     State      Managed exempt and nonexempt employees (6-8 staff members) Contributed to team effort by accomplishing related results as needed Helped customers by providing information, answering questions and obtaining merchandise requested Attracted customers by originating display ideas Constructed or assembled prefabricated display properties Assembled product displays in windows and showcased on sales floor Evaluated competition by visiting local competitor stores (gathering information such as style, quality, and prices of competitive merchandise).          Education      Masters of Administrative Science   :     June 2013    Fairleigh Dickinson University   －   City  ,   State              B.S   :   Economic  ,   2005    Economic        A.A   :   Liberal Arts  ,   2002    Liberal Arts        Skills    ADP, benefits, closing, Coach, coaching, competitive, customer service, database, hiring, HRIS, HR, insurance, logistics, Director, mentoring, windows, performance management, personnel, Policies, processes, protocols, quality, recruiting, recruitment, sales, staffing, workflow   ",HR
"         INTERIM MEMBERSHIP DIRECTOR         Professional Profile    Highly responsible and dedicated professional with a proven record of success in member
engagement and experience. Excellent manager of both large groups and small teams. Works well in groups. Volunteers own time.  Able to multitask
effectively and handle evolving job priorities. Superior organizational, leadership and interpersonal skills.
Successful in hiring and retaining highly motivated and member oriented employees.      Qualifications          Human resources experience  Relationship builder  Skilled motivator  Highly dependable  Microsoft word, excel, outlook proficient        Oranized  Trustworthy  Team Player  Volunteer  Works well under pressure  Energetic personality               Relevant Experience     Process Improvement   Updated and created new departmental procedures.   Assessed organizational training needs.        Experience      Company Name    City  ,   State    Interim Membership Director    02/2016   to   Current       Oversee Welcome Desk and sales team  Work and collaborate with the
    Municipal Services Assistant with the city of Morgan Hill  Work and collaborate with the Director of Member Engagement with the YMCA  Mentor and develop Welcome Desk staff  Rebuild and establish trust and support with Welcome Desk staff  ​Track tours given and tours closed   Assess and apply financial aid to members  Interact and engage with members  ​          Company Name    City  ,   State    Health and Wellness Director   05/2015   to   Current       Oversee 65 direct reports and the day to day operations in the fitness center and group fitness program. 
   Actively participate and co-chair the Health and Wellness cabinet with all 11 branches of the Silicon Valley YMCA association   Prepare weekly  sub schedule and quarterly schedule changes  for group fitness    Track and maintain wellness coaches, group fitness instructors and personal trainers hours in ADP  Oversee Health and Wellness Coordinator job duties   Mentor and develop Health and Wellness Coodinator    Develop
 and grow all fitness staff by successfully preparing and tracking goals and provide training and leadership opportunities   Oversee fitness department budget, research and purchase
 expenses and maintenance for the fitness center and equipment and manage expense 
reports  Coordinate and execute programs and projects as assigned by AED   Conduct phone screening and interview candidates for wellness coach, group fitness and personal training positions   Conduct auditions for Wellness Coach, group fitness and personal training candidates    Successfully participate and support staff campaigner volunteer between all  fitness staff and exempt staff 2012-present   Volunteer and assist with the YMCA Annual Giving Campaign 2012-present   Work and collaborate with leadership team regarding the SEER survey to deepen member satisfaction and connections  Collaborate, lead and support leadership staff as well as front line staff to strengthen the partnership between the City of Morgan Hill and the YMCA    Created and developed the CRC staff in-service agenda with other leadership team members 2012-present   Coordinate and execute special community fitness events such as the Youth Triathlon and Get Fit   Coordinate
 and execute member engagement programs such as the Indoor Triathlon, El
 Toro challenge, TRX 40/40 challenge and March Madness   Developed
 a working relationship with both city of Morgan Hill and YMCA maintenance teams to ensure quick and timely 
response to any issues that arise in the fitness center, group fitness studio or with the 
equipment on the fitness floor and group fitness studio          Company Name    City  ,   State    Health and Wellness Coordinator   10/2012   to   05/2015       Oversee 17 direct reports and the day to day operations in the fitness center   Prepare monthly calendar scheduling for wellness coaches shifts and monthly calendar scheduling for wellness appointments for members   Track and maintain coaches hours in ADP   Track all wellness coaches end of shift reports, member engagement, wellness appointment percentages and wellness coaches FitLinxx triggers   Develop and grow wellness coaches by successfully preparing and tracking goals for each wellness coach and provide training and leadership for each wellness coach   Work closely with the Health and Wellness Director with the fitness department budget, research and purchase minor expenses and maintenance for the fitness center and manage expense reports   Created and implemented the CRC Youth calendar and oversee Mini Me and Youth Fitness activities   Coordinate and execute programs and projects as assigned   Conduct phone screening and interview candidates for wellness coach positions   Conduct auditions for Zumba and UJamm candidates for group fitness   Successfully participate as staff campaign liaison between all group fitness staff and exempt staff for the past 3 years   Volunteer and assist with the YMCA Annual Giving Campaign for the past 3 years   Work and collaborate with leadership team regarding the SEER survey to deepen member satisfaction and connections   Created and developed the CRC staff in-service agenda with other leadership team members for the past 2 years   Coordinate and execute special community fitness events such as the Youth Triathlon and Get Fit   Coordinate and execute member engagement programs such as the Indoor Triathlon, El Toro challenge, TRX 40/40 challenge and March Madness   Actively participate in the Health and Wellness cabinet with all 11 branches of the association   Developed a working relationship with Danny and Fred to ensure quick and timely response to any issues that arise in the fitness center or with the equipment on the fitness floor   Work with and assist Health and Wellness Director with group exercise tasks as needed: sub list, group fitness class schedule, auditions and communication with instructors.          Company Name    City  ,   State    Group Fitness Instructor   10/2010   to   Current       Cultivate positive relationships with participants by interacting with them during group fitness classes.  Explain the use of exercise equipment to all participants, prioritizing safety at all times.  Greet all members in a professional and friendly manner.  Develop safe and effective exercise programs for all members.  Assess individual progress and suggested appropriate changes.  Immediately report any damaged or broken equipment.  Teach a variety of group exercise classes, including Kick Boxing, Turbo Kick, Pilates, Body Pump, TRX,RIP, Step, Boot Camp, Zumba, Zumba Kids and Zumba Gold.  Explain exercise modifications to participants with a history of injury.          Company Name    City  ,   State    Manager   04/2001   to   07/2010       Performed all scheduling of staff Prepared and executed all payroll and commission of staff   Prepared and tracked all inventory and sales of merchandise Provide training and leadership for staff   Prepared and executed all cash, checks and credits paid for deposit   Researched and purchased all equipment and parts   Conducted phone screenings and interviews for all new hires Acted as liaison between employees and CEO   Prepared and conducted all staff meetings   Worked with the city of Nampa with Chamber of Commerce events.          Education      Bachelor of Arts  :  Liberal Arts   2003     Northwest Nazrene University  ,   City  ,   State      Liberal Arts        Credentials      CPR, First Aid and AED  YMCA Diabetes Prevention Program  YMCA Child Abuse Prevention  FitLinxx  Various group fitness certifications    ​    ",FITNESS
"         FELLOW: CREATING LIVELIHOODS VIA AGRICULTURE PROJECT, VOLUNTEERING FOR INTERNATIONAL PROFESSIONALS       Summary     More than nine years of professional experience in a multidisciplinary/international environment, working on programs and projects with emphasis in strategic communications, environmental issues, and community building.       Highlights         MS Word, Power Point, Excel, Concur-Travel, PeopleSoft-Human Resources, Bud-E-Budgeting, Macromedia Dream Weaver, Adobe Illustrator, Word Perfect, Quattro Pro, Google Applications, Social Media             Accomplishments     *Experience in strategic planning, budget management, project execution, and monitoring and evaluation   *Excellent skills in communication and team work  Work experience in India, Laos, Malaysia, and the US with projects in Mexico and Panama         Experience     01/2015   to   05/2015     Fellow: Creating Livelihoods via Agriculture Project, Volunteering for International Professionals    Company Name   －   City  ,   State      Senior member of multicultural, international team at local non-profit organization working with single mothers to create a program to increase livelihood options for beneficiaries using profits from an agriculture-based enterprise Drafted project proposal including work and impact areas, purpose, outputs, work plan and sustainability plan Conducted a needs assessment to benefit women in the community of Kulim, Kedah Established benchmarks and goals for the project; worked with team to ensure delivery dates were met Monitored project progress and produced and submitted reports and presentations accordingly for the Ministry of Finance and executing agency Business Development Volunteer, FruitFriends, Vang Vieng Laos          02/14 - 04/14 Defined, prioritized, and documented FruitFriends' immediate and long-term goals and objectives; developed monitoring and evaluation plans, including results metrics Developed a financial reporting framework to aid in the presentation of the organization's financial standing to potential donors Worked with the program manager in researching the market, identifying stakeholders, estimating profit margins and producing business plans for agricultural products Created follow-up mechanisms to organize volunteers.         09/2013   to   02/2014     Program Manager    Company Name   －   City  ,   State      Coordinated the WildForest program, managing all participating interns Created a comprehensive strategic plan for the program, including tasks, goals, and objectives in the short, medium, and long term Participated in reforestation project, educational initiatives and grassroots-level research and outreach Created impact assessment tools for the program Fostered relationships with local non-profit, private, and governmental organizations.         04/2006   to   04/2013     Consultant    Company Name   －   City  ,   State      Formulated annual and multi-year strategic work plans, as part of a team Drafted funding proposals for communications plans Researched and analyze various topics for the development of communications strategies for priority corporate initiatives (sustainable cities, climate change, biodiversity, corporate social responsibility, etc.) Cultivated relationships with more than 25 Latin American and Caribbean community-based organizations in the Washington, D.C.  area Coordinated the annual grant cycle for the IDB's Corporate Social Responsibility Program: IDB-D.C.  Solidarity Coordinated special projects and events in the US, and abroad to ensure compliance with internal regulations Coordinated budget execution, monitored spending, and provided reports accordingly Designed, edited and produced the IDB's Annual Report.          Education     August 2003     MA  :   International Affairs    American University   －     State       International Affairs             Making Sustainable Development Work: The Case of Costa Rica             August 2003     MA  :   Natural Resources and Sustainable Development    United Nations University   －   City    Costa Rica    Natural Resources and Sustainable Development       April 2001     BA  :   International Relations Economics    Florida International University   －   City  ,   State      International Relations Economics            Certificate in Latin American and Caribbean Studies Independent Study: Governance and Legitimacy in Colombia CONTINUING EDUCATION Effective Project Management for Development, PM4DEV, August 2015 Permaculture Design, Panya Project, Thailand, May 2014 Project Design Monitoring and Evaluation, PM4DEV, April 2014               Languages    Bilingual in Spanish/English      Interests    Volunteer researcher, Farmer to Farmer Program, Partners of the Americas, June-November, 2009 Call center trainee,  Human Trafficking Hotline, Ayuda, Inc. and Self Reliance Institute, 2008 Translator, Martha's Table, 2008 - 2009 Event Volunteer Coptic Orphans, Merrifield, VA, 2006 - 2007 Norma Rivera       Additional Information      VOLUNTEER WORK Volunteer researcher, Farmer to Farmer Program, Partners of the Americas, June-November, 2009 Call center trainee,  Human Trafficking Hotline, Ayuda, Inc. and Self Reliance Institute, 2008 Translator, Martha's Table, 2008 - 2009 Event Volunteer Coptic Orphans, Merrifield, VA, 2006 - 2007 Norma Rivera         Skills    Dream Weaver, Adobe Illustrator, agency, Budgeting, budget, Business Development, business plans, C, delivery, English, estimating, Finance, financial, financial reporting, Human Resources, Latin, Macromedia, managing, market, Excel, Power Point, MS Word, needs assessment, enterprise, PeopleSoft, presentations, producing, profit, progress, Project Design, Project Management, proposals, proposal, Quattro Pro, researching, research, Spanish, strategic, Word Perfect   ",AGRICULTURE
"         CNA IN SKILLED HEALTHCARE       Professional Background     I am looking to further my career using my knowledge and skills obtained in the healthcare industry over the past eleven years. I feel I could contribute to any company where I may be employed by utilizing the training, skills, and experience I have acquired.       Skill Highlights          ADL's  Vitals  I/O  Caretracker Documentation      Positioning  Gait Belt  Sliding Board Transfer  Mechanical Lifts               Accomplishments     Trained new employees at Redstone Highlands. Geriatric Course. CNA certification. Excellent communication skills. Associates Degree from the Art Institute. Diploma in Computer Technology plus classes in Computer Systems Electronics Technology and Web Design at Westmoreland County Community College.       Professional Experience     10/2014   to   Current     CNA in Skilled Healthcare    Company Name   －   City  ,   State      Provided primary resident care and assistance with daily living activities.      Provided caring companionship to elderly and developmentally disabled patients.        Worked as part of team to execute proper care of body mechanics and safety of patient.          Obtained vitals for a floor of 25 patients per shift           Maintained patient privacy and confidential patient information.             Monitored patients with acute conditions.             ​      ​        04/2013   to   12/2013     CNA in Skilled Healthcare    Company Name   －   City  ,   State      Assisted patients with multiple chronic diagnoses, including COPD and asthma.     Supported patients with customized patient teaching tools.      Maintained patient privacy and confidential patient information.          Obtained vitals for a floor of 25 patients per shift.            Provided primary resident care and assistance with daily living activities.        ​        08/2012   to   03/2013     CNA in Skilled Healthcare    Company Name   －   City  ,   State      Provided primary resident care and assistance with daily living activities.      Worked as part of team to execute proper care of body mechanics and safety of patient.        Obtained vitals for a floor of 25 patients per shift.          Maintained patient privacy and confidential patient information.            Monitored patients with acute conditions.               01/2011   to   04/2012     CNA in Skilled Healthcare    Company Name   －   City  ,   State      Assisted patients with multiple chronic diagnoses, including COPD and asthma.      Supported patients with customized patient teaching tools.        Participated in unit based Quality Assurance Program.          Escorted patients to examination rooms and prepared them for physician exams.            Provided primary resident care and assistance with daily living activities.               09/2008   to   10/2010     CNA in Skilled, Assisted, and Personal Settings    Company Name   －   City  ,   State      Provided primary resident care and assistance with daily living activities.     Provided caring companionship to elderly and developmentally disabled patients.      Obtained vitals for a floor of 25 patients per shift.      Maintained patient privacy and confidential patient information.      Provided diagnoses and treated patients with chronic and acute health problems, including MI, arrhythmias, asthma, COPD, pneumonia.     Trained new employees for the skilled units.         10/2007   to   09/2008     CNA in State Skilled Facility    Company Name   －   City  ,   State      Assisted patients with multiple chronic diagnoses, including COPD and asthma.      Supported patients with customized patient teaching tools.        Participated in unit based Quality Assurance Program.          Escorted patients to examination rooms and prepared them for physician exams.            Provided primary resident care and assistance with daily living activities.               01/2007   to   07/2007     Home Health Aide    Company Name   －   City  ,   State      Provided caring companionship to elderly and developmentally disabled patients.      Provided primary resident care and assistance with daily living activities.        Observed and documented patient status and reported patient complaints to the case manager.          Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.           Assisted with adequate nutrition and fluid intake.                  Provided meals and housekeeping.          Education and Training     2014       Computer Systems Electronics Technology Computer Technology    Westmoreland County Community College   －   City  ,   State  ,   United States    Computer Systems Electronics Technology, Pre Nursing classes, Liberal Arts, Web Design and Programming, Computer Technology.       06/90     AST Degree  :   Visual Communications    Art Institute of Pittsburgh          Visual Communications       06/81     Academic Diploma  :   General    Hempfield Senior High School   －   City  ,   State  ,   United States            Certifications     Pennsylvania CNA license and previous SC CNA license       Skills    Arts, Assisted Living, CNA, Coaching, Customer Service, Financial, Home Health, Nursing, Receiving, Shipping, Web Design and Programming      Additional Information      Personal and Work References Upon Request     ",HEALTHCARE
"           CONSTRUCTION PROJECT MANAGER         Professional Summary     I am a sports person by heart and a Civil engineer by profession. I am currently pursuing Master's in Civil Engineering at Auburn University. I am a seasoned construction professional with exceptional leadership and project management skills. Competent in team, budget and schedule oversight. Able to develop scopes, check field activities and update clients making me the perfect candidate for project management. I hold sports close to my heart and make sure to practice it in my daily life. I have been a national level tennis champion during my college days and am also a Registered tennis coach. I aspire to run a successful construction management firm in future.       Skills          Project scheduling  Estimating  Budget planning      Value engineering  Contract coordination  OSHA safety requirements            Work History      Construction Project Manager  ,     01/2016   to   04/2017     Company Name   –   City  ,   State      Managed submittals and processing of Requests for Information between general contractor, owner and owner's consultants  Mitigated risk, coordinating plans and specifications to ensure compliance with permitting and regulatory agencies  Analyzed trade and material proposals and negotiated contracts  Monitored construction operations for $2 Million dollar plus Housing Project  Monitored, coached and supervised team of 25 employees in 2017  Maintained zero site accidents and lost work days for 1.5 years         Site Supervisor  ,     01/2015   to   12/2015     Company Name   –   City  ,   State      Maintained Pile Driving heavy equipment, tools and machinery in good working order by efficiently completing Pile Driving Operations  Initiated onsite safety program and properly trained all team members, decreasing injuries by 95%  Sourced suppliers and purchased necessary materials for work  Analyzed project blueprints and specifications to identify exact number of worker's needed to complete job  Delegated assignments based on site plans, project needs and knowledge of individual team members         Education      Master of Science  :   Civil Engineering  ,   11/2019     Auburn University   -   City  ,   State       Coursework in Construction Law, Project Management and Cost Estimation   Member of University Tennis Club         Bachelor of Science  :   Civil Engineering  ,   05/2017     L.J. Institute of Technology   -   City         Elected Captain of Tennis Team   Member of College Quiz Club   Thesis: Energy Generation in Floating City         Hobbies      National level Lawn Tennis Champion  Registered Adult development tennis coach with Professional Tennis Registry  Avid Reader        Additional Information     Authorized to work for any employer in U.S.A.       PROJECT WORK      Event Center design for SIFAT,Alabama    Rock and Dirt clearing plan, Long term erosion control plan, Landscape plan, 3D Model along with site layout and detail estimate    Auburn University Facilities management    Designed web based platform integration for Project initiation form(PIF), Helped design material to share with AU Colleges and other stake holders    Atchafalaya Basin flood protection Project,Louisiana    Carried out risk assessment from contractor perspective,Haul routes and access routes design, Sequence of construction activity    Presented model for variation in prices for Rip Rap across Alabama for Alabama department of transportation    Analysed historical bid data for all projects awarded between 2006 to 2016,3500 Projects, After exploratory data analysis presented algorithm to directly link Rip-rap price with gasoline index in state    Studied pavement condition for city of Los Gatos, California    Analysed present condition using Streetsaver software , Presented action plan for city as well as fund utilization formula    Weagle construction    Presented 100 day plan for restoration of safety culture in company        Technical Proficiency     Auto-CAD, REVIT Architecture, Navisworks, RS Means, Streetsaver, Bluebeam, WinTR55, Kenslabs,BIM 360, MS Project, MS Office       Skills      Project scheduling  Estimating  Budget planning    Value engineering  Contract coordination  OSHA safety requirements        Work History      Construction Project Manager  ,   01/2016   to   04/2017     Company Name   –   City  ,   State      Managed submittals and processing of Requests for Information between general contractor, owner and owner's consultants  Mitigated risk, coordinating plans and specifications to ensure compliance with permitting and regulatory agencies  Analyzed trade and material proposals and negotiated contracts  Monitored construction operations for $2 Million dollar plus Housing Project  Monitored, coached and supervised team of 25 employees in 2017  Maintained zero site accidents and lost work days for 1.5 years         Site Supervisor  ,   01/2015   to   12/2015     Company Name   –   City  ,   State      Maintained Pile Driving heavy equipment, tools and machinery in good working order by efficiently completing Pile Driving Operations  Initiated onsite safety program and properly trained all team members, decreasing injuries by 95%  Sourced suppliers and purchased necessary materials for work  Analyzed project blueprints and specifications to identify exact number of worker's needed to complete job  Delegated assignments based on site plans, project needs and knowledge of individual team members      ",CONSTRUCTION
"         ADULT EDUCATION INSTRUCTOR         Summary    Seasoned Agriculture Teacher with more than 20 years of experience in this world of education. Excellent teaching and leadership skills. Track record of achieving exceptional results in not only FFA programs but also Credit Recovery Programs at my current high school and program improvement in numbers at not only Covina High School but also Bloomington High School. I have also been involved with bringing to life the Adult Education Program in the Colton Joint Unified School District.   Compassionate teacher excited to take on new professional challenges and assist students in improving learning skills, and abilities. Hardworking and responsible professional adept at crisis response and activity planning.        Experience      Company Name    City  ,   State    Adult Education Instructor   08/2016   to   Current     Developed a diploma program that fit the needs of the community, continues to work with the community and wants to see the students succeed move on into either industry or college         Company Name    City  ,   State    Agriculture/Credit Recovery Teacher   08/2000   to   Current       Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate.  Goal Setting Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations.  Parent Communication Regularly met with parents to discuss student issues and course weakness areas.  Student-Centered Curriculum Planning Developed mid-semester evaluation for students to give feedback about current curriculum and suggest alternative course materials and subjects for remainder of year.  Developed interesting course plans to meet academic, intellectual and social needs of students.  Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.  Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.  Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty.  Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.  Implemented student discipline measures, decreasing classroom disruptions by 80%.  Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability.          Company Name    City  ,   State    Agriculture Teacher   08/1995   to   08/2000       Developed interesting course plans to meet academic, intellectual and social needs of students.  Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.  Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.Implemented student discipline measures, decreasing classroom disruptions by 80%.          Accomplishments      Cal Poly Pomona          Pomona, CA, USA Community Involvement Been a leader with High Desert Challengers 4Hfor the last 12 years.  Have been involved with helping the kids raise animals to learning how to sew for the San Bernardino County Fair.   Material Development   Created  Diploma program for Adult Education  targeting students who have the desire to achieve receiving their diploma and    to create an engaging educational experience.     Lesson Planning:   Introduced new learning methods to ensure total comprehension for all students.   ​        Education      Subject Matter Authorization in Science: Science     2016             UCR Extension Program  :  Crosscultural Language and Academic Dev. Cert   2005     University Of San Diego  ,   City  ,   State  ,   USA    Crosscultural Language and Academic Dev. Cert        Bachelor of Science  :  Agriculture Education   1995     Agriculture Education        Affiliations     National Education Association (NEA), 1995 to present   CTA 1995 to present       Skills      Excellent classroom management   Experience working with special needs students, as I feel Ag and special needs go and and hand  Effectively work with parents  Motivating students  Innovative lesson planning  Positive atmosphere promotion  Advise students on academic and vocational curricula and on career issues        Community Service      Blooming FFA we completed jacket drives for the less needy  Bloomington FFA completed shoe drives  We put together turkey, Thanksgiving Food Baskets, for up too 25 needy families for both Christmas and Thanksgiving  I worked with local 4H clubs, High Desert Challengers, Phelan Roadrunners, and Mojave Greens and we put together clothing drives, jacket drives and toy drives for the less fortunate  Worked with the Builders Club and helped with the Veterans Dinner        Additional Information      Material Development - created college prep lessons targeting college bound students with Process Improvement. Develop new courses that resulted in program growth Plan Develop to create an engaging educational experience.  Plan Development - I am able to plan and conduct activities for a balanced program of instruction, demonstration, and work time that provided students with opportunity to observe, question, and investigate.  Goal Setting - established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations  Parent Communication - Regularly met with parents to discuss student issues and course weakness areas.  Student-Centered Curriculum Planning - Developed mid-semester evaluation for students to give feedback about curriculum and suggest alternative course materials and subjects for remainder of year.     ",AGRICULTURE
"         DIGITAL PROJECT MANAGER         Highlights        HTML, CSS, MS Office, Magento, Simparel, Active Collab, AS400, Visuality Pro 
- Familiar with Google Analytics, Photoshop, Axure and FTP systems 
- Managed integrations with: KWI, Blue Cherry, Avalara, Smart Focus, Exact Target, Quiet Logistics, Bergen Logistics, Pay Pal, Authorize.net and International Checkout              Experience      DIGITAL PROJECT MANAGER   01/2015   to   Current     Company Name   City  ,   State       Liaison between the Creative Marketing Studio and E-commerce divisions, reporting directly to the Studio Director.  Route all creative assets for Tommy.com including bi-weekly site refreshes, blog posts and global campaign initiatives Serve as the main point of contact from the creative teams for third party agencies and other internal departments on special site projects, paid digital advertising projects as well as requests from wholesale and company stores Manage day-to-day priorities for a team of designers and in-house developer Established an efficient work flow processes and spearheading the alignment of the US and global creative teams.          E-COMMERCE PROJECT MANAGER   01/2013   to   01/2015     Company Name   City  ,   State       Managed the day-to-day business, functional and technical enhancements of e-commerce platforms for multiple fashion brands, spanning from product management to third party integrations.  Spearheaded all projects and work cross functionally with designers, developers and third party agencies, to drive innovation and best practice, meeting business goals on time and on budget.  Operational responsibilities included product uploads, product merchandising, content management, generating and analyzing reports, and interacting with logistics and fulfillment centers as well as third party vendors Managed site builds, redesigns, and added functionality and features; liaised with clients, designers and developers on all projects to ensure project requirements and goals are thoroughly and accurately translated to all parties Spearheaded multiple integrations with ERP and POS systems, payment gateways, email service providers and tax compliance vendors Worked closely with marketing and design teams to help create assets for content marketing campaigns Headed all client meetings and coordinate multiple tasks and project deadlines using project tracking tools; adjust schedules based on new inquiries and fluctuating needs.          ACCOUNT EXECUTIVE   01/2012   to   01/2013     Company Name   City  ,   State       Developed and implemented business strategies for a new dress brand, reporting directly to the President.  Held responsible for specialty account business and grew the account base by 50% in one year, generating over $500,000+ in additional sales.  Operational and logistical responsibility for the company including order management, coordinating with the finance team and communicating delivery changes to accounts.  Merchandised deliveries with the design team and provided design direction based on sales analysis.  Represented the brand at all regional markets and managed regional reps in Dallas, Atlanta, Las Vegas and NYC.          ACCOUNT EXECUTIVE   01/2008   to   01/2012     Company Name   City  ,   State       Managed the specialty store business with annual volume of $3.5 million, reporting directly to the President of Sales and CEO.  Grew account base by 25%, generating $230,000 + in additional sales yearly.  Consistently exceeded seasonal goals by 15-30%.  Contributed to $4 million + in European private label sales.  Analyzed sales against plan and year-over-year, reporting feedback to the President of Sales, Creative Director and CEO Represented the company at trade shows and regional markets in NYC, Las Vegas and Dallas; consistently exceeded show goals by 35-40% Presented new collections and best sellers to private label buyers, selected prints and fabrics to match their storyboards, communicated their needs to the fabric research and development team as well as the print design team to ensure we maximized all possibilities for sales success.          SALES ASSOCIATE   01/2007   to   01/2008     Company Name   City  ,   State       Assisted in marketing, selling and internal operations across a portfolio of licensed and private label eyewear brands including David Yurman, Cole Haan, Betsey Johnson, Leiber Eyewear, Cache and Ann Taylor.  Opened 20 new specialty accounts resulting in $100,000+ in additional sales.          Education      GENERAL ASSEMBLY 
Front-End Web Development      UNIVERSITY OF KENTUCKY            BBA  :   Marketing Fashion Merchandising    MARIST COLLEGE    Marketing Fashion Merchandising        Skills    .net, Photoshop, advertising, AS400, budget, bi, business strategies, com, content, content management, Creative Director, CSS, client, clients, delivery, direction, E-commerce, email, ERP, Fashion, features, finance, Focus, FTP, functional, gateways, Google Analytics, HTML, innovation, Logistics, Director, marketing, meetings, merchandising, MS Office, developer, order management, Pal, POS, print design, processes, product management, reporting, research, selling, Sales, sales analysis, tax compliance, trade shows, Web Development   ",DIGITAL-MEDIA
"         ADMINISTRATIVE ASSISTANT         Summary     Masters prepared Administrative Assistant seeking a position as Human Resource Assistant. Exceptional administrative skills, human resource experience, and 13 years of experience working with C-suite executives.        Highlights         Microsoft Outlook, Word, Excel, Power Point, Adobe Pro, SharePoint.              Accomplishments     Supported SVP through personal document management, calendar organization and collateral preparation for meetings.       Experience      Company Name    City  ,   State    Administrative Assistant   10/2014   to   11/2015       Provide administrative support to Director of Operations and Plant Manager including managing their complex calendars and making domestic and international travel arrangements. Prepare presentations and assist in creation and editing of monthly newsletter. Prepare Global Reports & compile Management Reports. Reconcile expense reports. Organize off site meetings and Career Fairs. Open, sort, and distribute incoming correspondence, including faxes and email.  Coordinate catering for luncheons and other meetings.          Company Name    City  ,   State    Administrative Assistant II   09/2013   to   09/2014       Provided administrative support to Chief Academic Officer and VP of Research. Managed calendars for two busy corporate executives while ensuring deadlines and time lines were met. Managed technology and c partner/stakeholder relationships. Transcribed/compiled meeting minutes. Reviewed and processed expense reports. Coordinated Department meetings and trainings. Arranged travel. Performed payroll functions, such as maintained timekeeping information and processed and submitted payroll. Proofread and ensured company policies were followed.  Managed paper or electronic filing systems.          Company Name    City  ,   State    EA/Project Manager   11/2012   to   07/2013       Provided system and project planning; and administrative support to SVP.  Estimated, executed, and implemented projects within the system.  Ensured deadlines and time lines were met.  Demonstrated superior skills in managing data and in using data to drive decision making.  Trained users and answered questions.  Presented research findings to groups of people.  Performed needs assessments in order to determine the types of research and information that were required.  Served as gate keeper for SVP Managed calendar and made travel arrangements for SVP.          Company Name    City  ,   State    EA/Supervising Corporate Assistant   03/2008   to   09/2012       Supervised corporate assistants and provided administrative support to SVP.  Performed Human Resources responsibilities such as: selection, interviewing, hiring, on-boarding, training, and employee engagement.  Assisted with CEO search   Reviewed job performance issues with employees to identify causes and issues and worked on resolving issues.  Interpreted and communicated procedures and policies to staff.  Managed projects for Clinical Operations Department Filed and retrieved corporate documents, records, and reports.  Prepared agendas and materials for meetings.   Helped with departmental budget preparation.  Created, maintained, and entered information into databases.  Set up and managed paper and electronic filing systems.  Composed and distributed meeting notes, reports, and presentations using Microsoft Word, Excel, or Power Point.  Arranged conference, meeting, and travel reservations.  Conducted Internet based searches.  Reviewed work done by others to check spelling and grammar, and ensured company policies were followed (proofreader).  Set up media equipment for meetings and web conferences.          Company Name    City  ,   State    EA/Corporate Assistant   03/2001   to   03/2008       Provided administrative support to SVP.  Managed executive's schedule and served as gate keeper.  Screened SVP's calls and assigned callers to appropriate parties.  Compiled, transcribed, and distributed meeting minutes.  Performed general office duties, such as ordered supplies and maintained records management database systems.  Made domestic and international travel arrangements.  Prepared agendas and made arrangements, such as coordinated catering for luncheons, for committee, board, and other meetings.  Provided back up for CEO Executive Assistant.  Managed projects within Clinical Operations.  Prepared Power Point presentations and Board packets.  Planned and organized retreats and significant events.  Reviewed and processed expense reports for eight executives.  Compiled and reported payroll reports for clinical operations staff.          Company Name    City  ,   State    Executive Assistant   10/2000   to   03/2001       Provided administrative support to President of Home Health Maintained President's calendar in Microsoft Outlook.  Trained all new/current Provena Home Health employees to be proficient in Outlook.  Scheduled appointments and meetings.  Prepared meeting packets.  Created tracking spreadsheets in Microsoft Excel.  Prepared Power Point presentations and packets for Board Committee meetings Transcribed/compiled meeting minutes.          Education      Master of Science  :  Management Human Resources   Jan 2012     Indiana Wesleyan University  ,   City  ,   State      Management Human Resources        Bachelor of Science  :  Management Human Resources   Jan 2007     Olivet Nazarene University  ,   City  ,   State      GPA:   Summa Cum Laude    Management Human Resources        Skills      Decision making  Screening  Interviewing  Multi-Tasking  Presentations   Project Management  Newsletter    Expense reports     ",ADVOCATE
"         SOCIAL MEDIA EVALUATOR       Summary    Extensive Management Experience with Supervisory, Sales, and
Training focus. Possess strong ability to achieve sales goals and quality
customer service as well as skilled in performing all administrative duties.
Working knowledge of Property Management, Tax Credit, Marketing, Collections,
and Leasing policies and regulations gained through work experience and
education.       Skills          Microsoft Outlook  Microsoft Word  Windows 10  Excel  PowerPoint  Multi-line phone system,              Experience     08/2015   to   Current     Social Media Evaluator    Company Name   －   City  ,   State      Daily social media activity (including but not limited to: Facebook, Twitter, Instagram, Pinterest, etc)
Avid interest in working with social media.  Ability to follow instructions and work independently with effective time management skills.  Excellent troubleshooting, communication and problem-solving skills.  Strong expressive writing skills.  Ability to articulate in written and verbal English.  Uses Microsoft Windows (Vista or above) or MAC operating system with outstanding performance.  Advanced aptitude for installing applications, and troubleshooting and addressing software issues with limited support.         04/2014   to   08/2015     Rental Sales Agent    Company Name   －   City  ,   State      Carry out duties in accordance with Avis policies and procedures.  Responsible for selling optional products to ensure customer satisfaction and company productivity.  Customer support to include directions, maps, and local area information.  Maintained rental parameters and ensuring customer understanding of rates and service charges.  Updating of rental agreement files with notification to clients of overdue rental agreements and facilitate return dates and process rental extensions.  Operation of multi-line telephone to assist client's issues, and customer support.Ensuring accuracy on all rental agreements, preparation of rental contract with all necessary details, and completion of any car exchange requests in computer system.         10/2008   to   04/2014     Escalations Management    Company Name   －   City  ,   State      Customer service supervisor-Develop staff of 20 plus associates.  Carry out supervisory duties in accordance with Sprint's policies and procedures.  Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; disciplining and rewarding employees; addressing complaints and resolving issues.  Monitor performance for annual reviews.  Mange aggressive sales driven environment to ensure profit for business and bonuses for staff.         05/2006   to   10/2008     Floor Supervisor    Company Name   －   City  ,   State      lead daily operations for all personnel in the department
Enforce company policies and procedures, train and develop support staff
Conduct weekly meetings with team lead staff members demonstrate and intense 
focus on customer service and individual accountability to upkeep stability amongst production within the department strategically approach projects, conducting thorough research of production, call volume, personnel etc.  to implement relevant protocols to enhance performance results mentor and guide the support staff in efforts to support and supersede department minimums and expectations Introduce goals outlined by senior directors and managements, and delegate responsibilities in support of various projects
Review team metrics within the department, discuss additional counseling options for improvements as necessary Enforce overall integrity and moral of the department, and promote invaluable customer service.          Education and Training          Thomas Nelson Community College   －   City  ,   State              Skills    approach, articulate, Avid, counseling, client, clients, customer satisfaction, Customer service, Customer support, directing, training employees, English, focus, hiring, team lead, MAC, meetings, mentor, Excel, exchange, Microsoft Outlook, PowerPoint, Microsoft Windows, Windows, Microsoft Word, multi-line telephone, operating system, personnel, phone system, policies, problem-solving skills, profit, protocols, research, selling, sales, supervisor, supervisory, time management, troubleshooting, Vista, written, writing skills   ",DIGITAL-MEDIA
"         ENGLISH TEACHER       Summary    I am an imaginative teacher committed to staying current with the latest teaching theories and trends, as well as with behavioral studies. My strong subject areas include 7-12 English (ELA) (ESL) and psychology.      Highlights          Valid and Current Teaching Certification in Connecticut   Kind and empathetic towards students   Background Urban public schools Grades 7-12   Ph.D. in Psychology   Member Psi Chi International Honor Society   Member NCTE   Member APA Graduate   Certificate in Women's Studies   National Institute of Health/ For Human Participants Approved   Ongoing PD in current methods and developments in pedagogy      Excellent with developing positive rapport with students   Developed common core skills with classroom work for each marking period/and for each grade and assignment   Made oral presentations/projects mandatory for each student 5x per year- great practice for kids to work with others and impress others-aligned with Common Core strands   Developed pre/post CFAs for each unit to coordinate with standardized testing   Dissertation topic-prejudices - origins and resolutions            Accomplishments     Led 8th grade writing increases on standardized testing 18% from previous year (through innovative instruction methods) and higher than 2 other classes at same level   ESL students achieved with MS Office / Technology pre-lesson scores 0-45 and post-lesson scores 85-100; including Word- writing poetry and/or lyrics; Publisher- writing short bio/life story with choosing formats and setting up personally - Co-taught class with TESOL teacher class of 35 students   Coordinated after-school writing club for poetry, lyrics, and stories in a magazine/blog format   Established drama club for 7th and 8th graders - produced plays 2 performances annually   Opened before and after school chess fun tables for learning/practicing       Experience      English Teacher     Oct 2014   to   Jun 2015      Company Name   -   City  ,   State     Helped students develop and improve study methods and habits; Worked cooperatively with special education and ESL teachers to modify curricula for special education and ESL students according to Individual Education Plans (IEPs); Continued to develop knowledge of my content area ELA through continued education courses; Established and enforced rules for behavior among students; Alerted administrators to any concerns about student performance and progress; Set and enforced clear deadlines for student work and integrated technology into the curriculum to develop students' word processing and research skills; Incorporated engaging texts to enhance literacy skills and foster a fun and engaging learning environment; Assessed student progress weekly, monthly and quarterly; Kept accurate records of student performance, maintaining the confidentiality of student records and information at all times; Participated in regular training courses to keep up-to-date with new teaching methods and developments in the field; Implemented remedial programs for students requiring extra help; Encouraged discussion of class material to promote critical thinking; Established positive relationships with students, parents, colleagues and administrators.         Professor of English     Jan 2002   to   May 2014      Company Name   -   City  ,   State     Taught computerized reading and writing..  as well as general reading and writing in lecture/listen/discuss style.  Presented all class material and policies accurately and clearly for 2 classes each semester; Used a variety of teaching methods such as lectures, discussions and demonstrations and technology; Encouraged discussion of class material to promote critical thinking among students; Participated in regular training courses to keep up-to-date with new teaching methods and developments in the field; Kept accurate records of student performance, maintaining the confidentiality of student records and information at all times;.         English Teacher     Aug 2001   to   Dec 2011      Company Name   -   City  ,   State     Used a variety of teaching methods such as lectures, discussions and demonstrations-created oral feedback and critiques for writing assignments with each student having a chance to speak; Participated in data training and data teams/created forms for team and stats; Revised curricula to align with Common Core skills; Enforced both classroom and administration policies and rules at all times in my classroom and halls; Instituted SAT vocabulary technique in classwork;.         English Teacher     Aug 1998   to   Jun 2001      Company Name   -   City  ,   State     Presented all class material and policies accurately and clearly for 5 classes each marking period; Implemented new strategies for classroom management; Used a variety of teaching methods such as lectures, discussions and demonstrations/technology; Met with parent/guardians to discuss students' progress at least once per MP; Enforced both classroom and administration policies and rules at all times; Created after school writing program; Revised curricula for ELA content area;.         Education      Ph.D  ,   Counseling Psychology   2012     Walden University   -   City  ,   State  ,   USA    Counseling Psychology   Transcripts are attached to this packet        Master of Science  ,   English   1999     Southern CT State University   -   City  ,   State  ,   USA    Earned Certificate in Women's Studies        Bachelor of Science  ,   Education/English   1993     Southern CT State University   -   City  ,   State  ,   USA        ",TEACHER
"         COMMUNICATIONS DIRECTOR/EVENT PLANNER               Professional Experience      Communications Director/Event Planner    January 2008   to   April 2014     Company Name   －   City  ,   State      Created and launched a comprehensive communications program for Department, which  resulted in increased visibility and awareness of the Department's activities.  Developed and executed media plans, including social and paid media.  Organized and managed all details of Department's annual event showcasing Iowa's centenarians, including securing attendance by Iowa's governor and lieutenant governor.          Director of Communications    January 2000   to   December 2007     Company Name   －   City  ,   State      Successfully led all external communication efforts for the Department including handling publicity and working closely with the media, which increased visibility and awareness of the Department's activities Liaison for the Department with several agricultural-based committees and advisory teams, collaborating on various initiatives to increase public knowledge and raise funds Conceptualized and authored News To Grow On column for the Iowa Secretary of Agriculture, which ran in rural newspapers and other printed media outlets throughout Iowa Administered The Good Neighbor Award, a first-in-the-nation initiative that honors Iowa's livestock producers for their environmental and animal stewardship Media Consultant for the NASDA (National Association of State Departments of Agriculture) U.S.  Food Export Showcase.  Received the Leveraging/Collaboration Award for 'superior performance and innovation' from the FDA (Food and Drug Administration) as a member of the Monkey pox Interagency Work Group.  As a member, I implemented a collaborative multi-Federal, State and Local agency response to an outbreak of a zoonotic animal disease.          Development Coordinator/Event Planner    September 1997   to   May 2000     Company Name   －   City  ,   State      Successfully led all fund raising activities, volunteer recruitment and event planning for the nonprofit agency.  Managed the popular annual PPGI Book Fair held at the State Fair Grounds, resulting in record sales for each of the two years involved.  Received ""Star Performer"" award for organizing and supervising sold out annual dinner, and securing Dr.  Ruth Westheimer as keynote speaker.          Education      Degree   :   Political Science/Public Administration      Grandview University          Political Science/Public Administration        Associate Degree   :   Paralegal/Legal Research and Writing      Des Moines Area Community College          Paralegal/Legal Research and Writing        Certificate in Fund Raising Management        University of Indiana/Center of Philanthropy                    Interests    Iowa Council on Homelessness: participated in discussions and voting on efforts to remedy homelessness in Iowa Iowa Food Bank and the World Food Prize Hunger Summit: participates in organizing events to help end hunger State Emergency Operations Center (SEOC)/Homeland Security: helped coordinate emergency preparedness communication efforts within various state agencies Inter-Agency State Committee: coordinated events with Iowa Insurance Division and Attorney General's office for public outreach to Iowans Governor's Volunteer Iowa Initiative: coordinated the Department's volunteer response for the statewide initiative Iowa Council of International Understanding: volunteer event host Drake Community Center: worked with inner-city youth on improving their writing and literacy skills Iowa Lutheran Services: Volunteer teacher in the ESLP (English as a Second Language Program)       Additional Information      BOARDS AND COMMITTEES/COMMUNITY ACTIVITIES Iowa Council on Homelessness: participated in discussions and voting on efforts to remedy homelessness in Iowa Iowa Food Bank and the World Food Prize Hunger Summit: participates in organizing events to help end hunger State Emergency Operations Center (SEOC)/Homeland Security: helped coordinate emergency preparedness communication efforts within various state agencies Inter-Agency State Committee: coordinated events with Iowa Insurance Division and Attorney General's office for public outreach to Iowans Governor's Volunteer Iowa Initiative: coordinated the Department's volunteer response for the statewide initiative Iowa Council of International Understanding: volunteer event host Drake Community Center: worked with inner-city youth on improving their writing and literacy skills Iowa Lutheran Services: Volunteer teacher in the ESLP (English as a Second Language Program)         Skills    agency, Book, Consultant, event planning, Fund Raising, funds, innovation, leadership, managing people, media plans, mentoring, newspapers, organizing, profit, project management, public relations, speaker, public speaking, publicity, recruitment, sales, supervising, writing skills   ",AGRICULTURE
"         SR. ESTIMATOR-BAS CONSTRUCTION SALES           Summary    9+ years of professional working experience in energy solution consulting and performance contracting, HVAC estimating & designing in buildings & industrial sector. Experience of 3 years in project development, presenting and managing the implementation of innovative energy business solutions. Working knowledge in designing & preparing energy solutions for large complex projects. Total projects worked for fiscal year 2014 exceeds $30 million. Excellent working relationships within the different business units. Working knowledge of Variable Frequency drives, PLC systems and other automations used in industry. Actively Involved in Networking Chapter in Boston area like National Association of Women In Construction, Mass Building Congress, American Society for Precision Engineering Obtain a challenging position that will allow me to utilize my educational attainment and professional experience in Energy Engineering, Project Engineering, Building Energy Systems, Energy Conservation, Renewable Energy and Energy Management of residential, commercial, healthcare, data center and industrial facilities.         Accomplishments      Awarded as most interactive person across all business units in India by Schneider  Honeywell's BRAVO Award for the successful commissioning of the Alarm Management Suite at IPCL, Baroda or the first time in India  Energy Management Professional Certified by Schneider University  Framed out the processes and templates for new energy business unit in Schneider India  Active Volunteer in CSR activities in Schneider for social cause  Initiated selling of the energy conservation solutions to clients showing savings and ROI  Individually worked out and framed a clear- cut procedure for Installation & Commissioning of MS SQL based Alarm Management Suite and defined the procedure for healthy communication of Alarm Management Suite with Honeywell Systems & various Third Party DCS / PLC's        Experience      Sr. Estimator-BAS Construction Sales    August 2015   to   Current     Company Name   －   City  ,   State     - 01810, USA ➢ Key responsible person for designing & estimating of HVAC proposals on Studio 360 related to capital construction and renovation projects ($40M estimation volume YtD) by supporting Sales team and validating the proposals with operations teams ➢ Generate an average of $2M estimate per month for Building-Construction business ➢ Responsible for negotiating with sub-contractors and vendors to ensure accurate scope and cost projections. ➢ Qualify engineering drawings & specifications. ➢ Working with the operations team to validate proposed solutions and to develop Branch Estimate Library on Studio 360 ➢ Produce accurate & through takeoffs, including pricing of work         Project Engineer     Company Name   －   City  ,   State    56&57, Hadapsar Industrial Estate, Pune- 411 013, India ➢ Responsible for Project Planning, Collection of User requirements, System Design & Testing, Execution and System Maintenance. ➢ Worked as Project engineering After Marketing Service Group for projects involving Dual redundant and single system of Honeywell's DCS & PLC based control system for various process industries. ➢ Responsible for design, Development and Testing of DCS, PLC, and SCADA programs for the Honeywell Systems. ➢ Responsible for Installation, Configuring and Maintenance of Real time Servers and Networking under Windows.        Sales Engineer     Company Name        , Phase II, Gurgaon -122002, Haryana, India ➢ Worked on energy performance contracts and energy proposals worth more than 40 million dollars for various facilities including hospital, correctional facilities, office buildings, colleges, IT/ITES buildings, commercial buildings, retail sector and industrial facilities. ➢ Prepared energy solutions for more than 50 projects and surveyed almost 40 projects for preliminary & detailed energy assessment for identifying energy conservation measures (ECMS). ➢ Prepared and helped the implementation team in execution of Performance Contracting projects of values almost 5 million dollar. ➢ Key responsible person for identifying, designing & implementation of Energy Conservation Measures across 20 identified Schneider Offices in India. ➢ Supported BD/Sales and energy auditors for solution designing and development of standard energy conservation solutions for building & industrial sector. ➢ Main responsibilities includes identify the energy conservation measures, development of the detailed scope of work for each measures, walkthrough with vendors and subcontractor to price each measures, preparation of the estimated costing and contract documents, preparation of the sequence of operation for the retrofit equipment, review of all the submittals documents, provide technical assistance during the construction phase, commission of the system and measurement and verification of each measures. Siemens Building Technologies Pvt. Ltd., 49, Eldams Road, Teynampet, Chennai- 600 018, India ➢ Worked on designing of systems, preparation of technical bids, quotations, offers of complete systems comprising of Building Management System, Fire Protection and Electronic Security ➢ Pre-sales and front end sales activities including customer relationship building, negotiations. ➢ Grabbed IBMS orders of around $2 million. ➢ Worked extensively on designing of Building Management systems for HVAC for different buildings like hotels, commercial buildings, IT/ITES etc.        Assistant Manager-Energy Solutions    July 2010   to   May 2013     Company Name   －   City  ,   State     Schneider Electric India Pvt. Ltd, 9th Floor, DLF Building No.10, Tower C,         Education      Bachelor of Instrumentation Engineering   :   Instrumentation Engineering  ,   2006-12-31    Maharishi Markendeshwar Engineering College          Bachelor of Instrumentation Engineering, -Degree Received: December 31, 2006 Maharishi Markendeshwar Engineering College, Mullana India. May 09,2002-July 21, 2006.        Affiliations    Actively Involved in Networking Chapter in Boston area like National Association of Women In Construction, Mass Building Congress, American Society for Precision Engineering      Certifications    Energy Management Professional Certified by Schneider University.       Skills    Sales, Proposals, Solutions, Commercial Buildings, Million, Sales And, Contracts, Ecms, Energy Conservation, Energy Solutions, Industrial Facilities, Retail, Retail Marketing, Retrofit, Technical Assistance, Instrumentation, Long-term Disability, Ltd, Engineer, Hvac, Collection, Maintenance, Marketing, Networking, Project Engineer, Project Planning, Real Time, Scada, Testing, Estimating, Estimation, Estimator, Operations, Pricing, Sales Team, Takeoffs, Fire Protection, Front End, Quotations, Relationship Building, Sales Activities, Sales Engineer, Security, Siemens, Award, Clients, Csr, Energy Management, Project Development, Roi, Selling Of, Sql   ",CONSTRUCTION
"         DIGITAL COMMUNICATIONS SPECIALIST       Summary    Digital communications professional with over 10 years of experience seeking a new opportunity where I am able to use and expand my experience in writing and editing, online marketing, social media strategy and management, blogging, and web content management.      Skills          Solid knowledge of AP Style  Excellent knowledge of use of Microsoft Office - Excel, Word, PowerPoint, Outlook  508 compliance  Website content management with OpenSource platforms   Proficient use of mass marketing systems      Proficient use of Google Analytics  Proficient use of Hootsuite Sprout Social to maintain social media networks  Technical writing background with experience writing for national publications  Basic knowledge of Adobe Acrobat Pro, Photoshop, and Illustrator            Experience      Digital Communications Specialist   12/2015   to   Current     Company Name   City  ,   State       Develop, write and execute communication plans for projects of all scale.  Manage social media accounts (Facebook, LinkedIn, Twitter and YouTube) for the Social Security Administration's Ticket to Work program.  Utilize Sprout Social to schedule and manage social media posts and activity.  Coordinate closely with the Information Technology (Systems) department and client to write about complex subject matter.  Ensure accessibility of PDFs and compliance with standards established by Section 508 of the Rehabilitation Act of 1973.  Develop, coordinate and implement content for all communication channels.  Edit and develop content so it is optimized for website publication.  Coordinate closely with managers project-wide to ensure delivery of website content, publications, and training materials and courses.          Communications Specialist   08/2012   to   12/2015     Company Name   City  ,   State       Ensured consistence and accuracy in internal and external communications.   Edited and revised all marketing content to guarantee the highest quality of writing.    Created and edited content for the organization's annual report.       Developed and implemented communication strategies and information programs.     Created and carried out social media strategy and oversee implementation of national social media campaigns.  Worked with Subject Matter Experts to develop messaging and content.  Developed, wrote and edited proposals, marketing and communications plans, marketing materials and website content.          Reporter   06/2008   to   08/2012     Company Name   City  ,   State       Wrote for Accounting & Compliance Alert, a daily online newsletter focused on the accounting profession.  Edited and proofread articles.  Covered Congress, specifically the House Financial Services Committee and Senate Banking Committee.  Wrote about tax law, regulations and issues impacting investors and public companies.          Reporter   06/2006   to   06/2008     Company Name   City  ,   State       Wrote articles covering commercial real estate in a real-time news environment.  Wrote daily for eNewsletter.  Standardized press releases for publication.  Promoted to the position of Reporter II in June 2007, after taking on more challenging assignments, writing daily and monthly columns, and tackling a wider array of subject matter.          Education and Training      B.A  :   Communication   May 2006       George Mason University   City  ,   State       Communication        Skills    Adobe Acrobat, Photoshop, develop content, Content management, Google Analytics, marketing manager, marketing materials, newsletter, press releases, Rehabilitation, tax law, Technical writing, training materials   ",DIGITAL-MEDIA
"         EXECUTIVE CHEF       Executive Profile     An executive chef offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude.       Skill Highlights          Brand Development  Butchery  Cost Control  Farmer Relationships  Mentor and Development of Culinary Talent      Recipe Research and Development  Ingredient Procurement            Core Accomplishments      Launched Over 5 hotel/resort openings or re-development concepts  2015 Food Network “Beat Bobby Flay” Winner  2013- Developed Hotels first Vegetable Urban Garden System  2013- Developed Hotels first Apiary for honey bees  2013 Member on Marriott Food & Beverage Council, Southwest  2012 Leader of the Year, Renaissance Phoenix Downtown Hotel  2006 Winner of the Marriott International “Rising Star Chef” Award  2006 Winner of Arizona “Young Chef de Rottisuer” competition  2006 2nd Place at the West Coast “Young Chef de Rottisuer” competition  2005, 2006 & 2010 Marriott Stock award for “Special Achievement”  2005 Nominated “Rising Star Chef” for Marriott International   Guest Chef Of Holland America 2004-2015         Professional Experience      Executive Chef     Aug 2014   to   Apr 2015      Company Name   -   City  ,   State     Responsible for new opening hotel, assisted in development of all  F&B concepts in this Boutique Hotel.  Hire and train all culinary associates Create all recipes and plate costing. Build Culinary PR for the new property Operate PnL statements to align with projected budget Work hands on with all culinary team for training and consistency of food quality.         Executive Chef     Oct 2013   to   Aug 2014      Company Name   -   City  ,   State     Responsible for new opening, development and implementing F&B Concepts for this luxury Boutique Hotel Hottest Hotel to open in KC Hire and train all F&B associates Deliver World Class Luxury experience of food & beverage Build Culinary PR for the new property Modern Mediterranean Cuisine with seasonal inspiration using Midwest artisan farmers High-end and volume, banquet and catering events forecasted 8 million F&B in the first year.         Executive Chef     Jan 2012   to   Oct 2013      Company Name   -   City  ,   State     (Marriott Intl.) Responsible for opening, development and implementing all Brand initiatives for this full service 527 room hotel B&F Strategy, Breakfast Program,  R Life Events Conversion Union hotel to Renaissance Brand Green zone ES results with Converted Property Current #1 in Renaissance Brand Event Service Developed and Opened Renaissance's premiere Elite Lounge #1 in Brand for Lounge Improved Food Cost by 1 point to Budget Member of Southwest Food Beverage Council for the Americas.         Executive Sous Chef     Jan 2010   to   Jan 2012      Company Name   -   City  ,   State     AAA Five- Diamond Resort  Responsible for all culinary outlets in the Resort to include BLT Steak (Celebrity Chef Laurent Tourondel),  Rita's Kitchen, Sprouts, Hoppin Jacks, R-Bar, Golf Grill and Banquet Kitchen Combined F&B revenue of $22 mill annual Manage a total of 9 Managers/Supervisors and 100 associates Improved employee engagement score from 61% to 83% average or green zone for culinary Maintain Guest Satisfaction Score in all F&B areas to be number 1-2 in Brand.  Improved ESS score to #1 Hotel in the Brand for 2010 Assigned property Coach for ""BLT"" Training roll out, Arizona market Responsible for all Quality Assurance Standards.         Senior Sous Chef     Nov 2002   to   Jan 2010      Company Name   -   City  ,   State     Responsible for the development and implementation of all standard operating procedures for the food and beverage, in opening the hotel Combined F&B revenue of $58 million annual Responsible in creating seasonal menus Developed Chef Garden to procure our own organic seasonal fruits & vegetables.  Developed Chefs tasting table and interactive cooking Demo wine room for site visits, wine dinners and specialty events.  Created and Executed Hands on Cooking Class for guest and catering events.         Sous Chef     Mar 2002    to   Oct 2002     Company Name   -   City  ,   State     Hands on training of all  culinary team in fine dining, Contemporary American Cuisine Responsible for daily ordering with local farmers and purveyors Creating new menu ideas and working as Chef Tournat Work in multiple outlets Executing brunch, prix fixe menus, wine dinner and private parties for 25-100 people.         PM Sous Chef     Mar 2001   to   Mar 2002      Company Name   -   City  ,   State     AAA Mobile,  Five Diamond  Resort and Spa  Terrace, Windows on the Green & Mary Elaine's  Responsible for scheduling, creating daily features, new menu selections.  Purchasing and inventory of a wide variety of beef, game, seafood.  Working with local purveyors and farmers.         Apprenticeship     Nov 2000   to   Feb 2001      Company Name   -   City  ,   State     Four  Star French restaurant celebrity Chef Daniel Boulud.  Worked directly with executive Chef Alex Lee.  Executed daily specials and sauces using the freshest ingredients and Nuevo French techniques.  Worked stations as needed, prep, cook, and plate throughout dinner service.         Lead  Line Cook     Feb 1998   to   Feb 1999      Company Name   -   City  ,   State      Work all stations. sauté, fish and grill stations throughout dinner service Responsible for daily specials Menu costing for all Seasonal Changes. Butchery and Ordering         Education      Associate of Arts  ,   Culinary Arts   Feb 2001     California Culinary Academy   -   City  ,   State            High School Diploma  ,   Culinary Arts   Feb 1999     Metro Tech    -   City  ,   State  ,   Maricopa          Mentorship  ,   Tourism   1999     Phoenix Convention & Visitors bureau   -   City  ,   State  ,   maricopa    one year mentorship in tourism         Skills     Budgeting, Gastronomic Technique, Development Coaching, Costing, Inventory, Associate Engagement, Networking, Purchasing, Quality Assurance, Scheduling, Excel, Word, Adobe    ",CHEF
"         SALES MANAGER         Summary    Driven sales and marketing professional with strong track record of planning, organizing, generating leads, and building and leading
high performing teams with 4+ years of experience in sales, business development and project management in the trucking and
mining industry. Bilingual and quick learner with an ability to prioritize simultaneous projects, prospect clients and perform well in
a demanding environment. Strong communication, presentation, organizational and problem-solving skills.       Highlights          Research and Analysis   Strategic Marketing   Fluent in Spanish  Customer service  Detailed Oriented      Strategic Sales   Leadership  Business Development   Key Account Management   Market Planning            Experience      Company Name    City      Sales Manager   11/2014   to   01/2016       Extraction and international commercialization of bulk Asphaltite ­ Chile Office (USD3MM est. 2016).  Led Santiago office sales from inception to USD3MM (est.2016) by successfully identifying and securing customers in USA and Latin America.  Formulated detailed sales and profitability forecast for a 5-yr expansion plan successfully achieving goals for the first 18 months.  Improved customer service resulting in 43% increase in repeated sales.          Company Name    City  ,   State    Project Manager   08/2012   to   09/2014       Customized truck body and trailer builder for the mining, electricity distribution, agricultural, sanitation and firefighting sectors integrating equipment from National Crane, Altec, Heil, Mongoose Jetters and others on Mercedes Benz, VW, Freightliners and International truck chassis (USD48MM Sales).  Reorganized quality control and developed new quality assurance resulting in 75% reduction of customer returns with USD700K yearly savings.  Successfully gathered and translated pre-sales and post-sales on the customer base of the various industries into coherent product designs for each client resulting in improved customer satisfaction.  Effectively coordinated work of 40 employees across 5 departments greatly improving internal communications.            Managed projects through all stages resulting in 35% reduction in delivery time and 15% business growth.          Company Name    City  ,   State    Marketing Consultant   11/2011   to   07/2012       Law and Finance private consulting office (USD5MM Annual Sales).  Planed and executed business plans for companies consulting to enter in the Chilean Market by generating a 5-year plan and defining specific sales goals to succeed in the country.  Improved office customer acquisition by 17% and generating USD0.8M in new annual revenue.          Education      Master of Science  :  International Marketing   2016     Hult International Business School  ,   City  ,   State  ,   United States of America      Generated one year business and marketing plan for Edmunds.com with complete support of the company.    Created a one year business and advertising plan for NBC TV interacting with the company daily.          Master of Science  :  Marketing   2012     IEDE Business School  ,   City  ,   State  ,   Chile            Bachelor of Science  :  Business and Management Administration   2011     Andres Bello National University  ,   City  ,   State  ,   Chile            Languages    Fluent in English, Fluid in Spanish, Basic German.      Interests    Hobbies: Musician for 15 years, Basketball player. Technology Analysis      Skills    Office Suite, SQL, Google Products.   ",SALES
"         ADVOCATE GENERAL           Professional Summary    Over eleven years experience in management in the Criminal Justice and Mental Health disciplines Developed innovative ""Delayed Sentencing"" and ""Aftercare"" programs for Oklahoma County and surrounding courts Over six years managing a surety company (Bail Bond and Recovery) Proven record of innovative and effective staff development Strong commitment, vision and leadership         Skill Highlights          Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes  Computer-literate performer with extensive software proficiency covering wide variety of applications  Proven relationship-builder with unsurpassed interpersonal skills  Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards  Results-driven achiever with exemplary planning and organizational skills  Innovative problem-solver who can generate workable solutions and resolve complaints.  Additional Training  Therapeutic Options Training  CPR              Professional Experience      Advocate General    August 2014   to   Current     Company Name          Provides oversight for state operated and private facilities licensed or 	contracted with the Department of Mental Health Developed the Advocacy Conditional Release Monitoring Program with 	immediate success by locating and reporting consumers that are non-compliant 	with medication, court orders and state rules Carefully analyzing historical comments, ratings and input from consumers using 	the grievance process allowed us to highlight negative trends prior to becoming 	major problems, as a result the number of consumer grievances dropped almost 	50% since being appointed Advocate General Monitoring and reviewing critical incident reports from facilities resulted in a 	collaboration that prompted facility representatives to engage consumers and 	families to offer assistance, an explanation or other appropriate support that 	soothed initial anger and potentially prevented lawsuits.  This was a huge factor in 	the 34% decrease in critical incidents being reported from 8/2014 to 8/2015 Collaborating with the Oklahoma Forensic Review Board regarding 	consumers found not guilty by reason of insanity while providing input and 	advice on current behaviors and trends strengthened relationships between the 	governor appointed board and the department By participating in treatment team meetings of consumers found not guilty by 	reason of insanity and those never to attain competency, focusing on risk 	assessments, progression through the program and potential placement for the 	consumers, we were able to streamline the phases of the program making it more 	productive and efficient Staying aware of the state budget status, I was able to make appropriate 	adjustments while managing this division's budget.  As a result this division 	finished the fiscal year 20% under budget allowing the savings to be passed on to 	divisions where services were being cut.          Consumer Advocate    August 2013   to   August 2014     Company Name          Represented mental health consumers and those with substance abuse issues Collaborated with state and private facility administrators regarding problems and resolution measures Actively participated on committees working to educate staff and public on consumer's rights matters Provided oversight for facilities licensed or contracted with ODMHSAS.  BEST Award (Building Excellent Services Together) two times.             January 2004   to   January 2013     Company Name          Established community based supervision programs for Oklahoma County's Regimented Inmate Disciplinary program, both presentencing and aftercare Successfully marketed all programs and services, resulting in contracts with referring agencies such as Oklahoma Department of Corrections Community Sentencing Division as well as numerous county district courts around the state Collaborated with Oklahoma Department of Mental Health and Substance Abuse Services and Oklahoma Department of Corrections to create appropriate policy and procedure for community based sentencing and monitoring Compile detailed notes and reports for board of directors and Oklahoma County courts Compile community needs assessments Mentored program participants resulting in numerous court case dismissals in an effort to enroll individuals in college and/or military.          Education and Training      Bachelor of Criminal Justice        University of Oklahoma   －   City  ,   State              Skills    streamline, budget, interpersonal skills, Computer-literate, contracts, CPR, notes, managing, meetings, Mental Health, organizational skills, problem-solver, processes, reporting, supervision   ",ADVOCATE
"         ACCOUNTANT           Summary    Senior-Level IT Finance Management Professional Highly knowledgeable, dedicated and ethical Senior-Level IT Management Professional, credited with 20 years of expertise in all facets of accounting, financial management, financial analysis, and controllership of IT operating & capital budgets within high-profile corporations. Experienced in various aspects of extensive change management in a corporate environment, outsourcing within transfer of duties, and streamlining processes that provide cost saving solutions and optimal performance. Exceptional leadership in solution management pertaining to the most complex financial questions and cost control concerns. Skilled in collaborating with all members of the organization to achieve business and financial objectives. Instrumental in streamlining and improving processes, enhancing productivity, and driving excellence in departments and talent. Strategic Business Planning Performance Evaluations Financial Standards Productivity Improvement Financial Planning & Analysis Training & Development Cash Flow Management Personnel Management Standards & Compliance Financial & Statistical Modeling Expertise with Financial Systems Training & Development Selected Career Highlights Successful in the oversight of IT operating & capital budgets annually, ensuring that projects and operating expenses remain on plan while keeping the project managers aligned with the budget constraints of each project Exceptional leadership of 32 IT capital projects that are approved and delivered annually Accolades as a Financial Architect for the IT department outsourcing analysis in producing decisions to transfer duties to an overseas organization resulting in a reduction of internal staff by 60% with a projected savings of $12M over 5 years Showcase strength in the management of IT $22M capital budget, as well as a $69 million operating budget Offer advancements with in-depth analysis, financial modeling, competency evaluations, and projected ease of transition and change management Solid performance in the management of Telecom and Data Communication expenses for over 900 retail stores and 3 corporate offices; focus on streamlining activities and constantly seeking opportunities for savings. As a result $2.9M in savings were initiated and realized to the IT operating budget by discovering vendor errors, negotiating lower rates for Cisco Smartnet router maintenance services, and discovered 3rd party Telco accounting errors Extensive savings to the budgets were realized in part by changing the treatment of Capital activities by beginning to depreciate projects once in service rather than depreciating as expenses were incurred throughout the project life cycles Serve as Associate Ambassador within the transition in New SAP financial system from Oracle Financials was done in-house saved over $2M by eliminating the use of outside Organizational Change Management consultants Real Estate Recruited and trained 35 new Real Estate Agents in all aspects of the business which resulted in the office moving in rank from 8th to 2nd out of 60 franchised offices within the company based upon total commissions earned and real estate transactions. Received the Brand Ambassador Award in two consecutive years for outstanding performance in real estate and also received the MPV Award for leadership.       Highlights        SAP Financials, Oracle Financials, PeopleSoft, Cognos Budgeting System, Microsoft Office, Advanced Excel              Experience      Company Name      Accountant   City  ,   State            Company Name      Senior Accountant   City  ,   State            Company Name     January 2012   to   Current     Manager / New York State Licensed Real Estate Salesperson   City  ,   State      Facilitation of marketing and generating client leads Liaison between sellers and buyers & landlords and tenants in real estate transactions including commercial properties Manage exclusive property listings secured throughout Northern Brooklyn, NY Leadership skills in office management of 20 Real Estate Agents Broker application  approval pending with New York Department of State Successful in closing more than 80 real estate deals in a period of two years through strategic marketing, advertising, effective communication, customer service, referrals, and client reviews.          Company Name     January 2000   to   January 2012     Finance Manager   City  ,   State      Developed and presented the annual budget to the Executive Committee.  Consistently met or exceeded operating budget goals for the department annually barring new corporate initiatives approved after budget creation Supported over 20 IT leaders EVP, SVPs, VPs, Directors, and Managers by reporting risks and opportunities to the budgets in order to stay on track and meet or exceed budget obligations of the department Prepared 5-year long-range plan with IT leadership; updated annually Managed a staff with primary responsibilities including asset management, software license compliance, price negotiations with vendors, preparation of all IT purchase orders, accurate invoice coding, departmental journal entries, analyzing, and auditing telecom expenses for over 900 stores Maintained positive relationships with over 50 active vendors Facilitated monthly financial review meeting with IT EVP, CIO and VPs to ensure budget goals are met Financial architect responsible for evaluating the options to outsource several areas of the IT department, which involved: vendor evaluations, financial modeling, executive presentations, and financial analysis.  Portions of the IT department were outsourced in late 2010.  Reduced staff from 110 to 46 associates resulting in a projected savings of $12M over a five-year period.  Designed, implemented, and analyzed the IT Metrics Scorecard by tracking progress vs.  strategic plan Created template to perform cost/benefit analysis for IT business cases for proposed IS capital projects including; ROI, NPV, & IRR calculations Consulted in the development and processes to evaluate IS priorities and established business case methods and analysis with leadership of the corporate IS PMO.          Education      University of Phoenix      Masters of Business Administration      City  ,   State              Hampton University      Bachelor of Science Degree  :   Finance    City  ,   State      Finance        Skills    advertising, architect, asset management, auditing, Budgeting, budgets, budget, business case, closing, Cognos, client, customer service, Financials, Financial, financial analysis, financial modeling, leadership, Leadership skills, marketing, Excel, Microsoft Office, negotiations, office management, Oracle Financials, PeopleSoft, executive presentations, processes, coding, progress, Real Estate, reporting, SAP, strategic, strategic marketing, telecom   ",ACCOUNTANT
"         ENGINEERING TECHNICIAN         Summary     To obtain a position in the field of civil engineering technician where I can apply and impart the knowledge I have gained through experience and college, as well as to acquire new insight through experience and application.         Accomplishments      Home Improvement Projects.  Outdoor Sports such as golfing, hunting, and fishing.        Experience      Company Name     August 2007   to   Current     Engineering Technician   City  ,   State      Design/Drafting - Design of various capital improvement projects including reconstruction, patching, HMA resurfacing, sewer lining/repair, durable pavement markings, and sidewalk repair.  Responsibilities include providing an accurate and complete set of plans that are drawn to a city drafting standard.  Drafting software used Microstation and GeoPak.  Storm Water Utility Assessment - Review of development within the city to determine the assessment fee based on the amount of impervious area on the site.  Responsibilities include measurement of impervious area and assessment of fee.  Software used ArcView and Microsoft Access.  Surveying - Surveying duties include TOPO graphic surveys for capital improvement projects and survey of city infrastructure and utilities to provide accurate base map drawings.  Responsibilities include performing surveying computations and processing data.  Surveying equipment used Trimble GPS and Topcon Total Station.  File Maintenance - Maintain accurate base map drawings of subdivisions, right of way parcels, easements, storm sewer, sanitary sewer, fiber optic, and street centerlines.  Responsibilities include adding assets as development progresses and correction of existing assets as survey data is collected.  Software used ArcView and CrateGraph.          Company Name     April 2006   to   August 2007     Senior Engineering Technician   City  ,   State      Surveying duties included TOPO graphic surveys, land surveys, and construction surveys.  Responsibilities include performing surveying computations, processing data, and review of subdivision plats.  Surveying equipment used Ashtec GPS and Trimble 5600 Total Station.  Construction Inspection - Projects I overseen included asphalt resurfacing, street reconstruction, curb reconstruction, storm sewer and sanitary sewer reconstruction and repairs, construction of new subdivisions, and drainage way construction.  Responsibilities included keeping daily records, measuring quantities, insuring compliance with plans and specifications.  Design/Drafting - Design of a street reconstruction project that included street widening, storm sewer reconstruction, sanitary sewer reconstruction, and water main reconstruction.  I have also designed several storm sewer projects.  Responsibilities included performing drainage calculations, sizing storm sewer and sanitary sewer pipe, meeting design criteria and writing specifications for project.  I have also drafted many survey plats and section corner certificates.  Drafting software used AutoCad and Eagle Point.          Company Name     May 1998   to   April 2006     Engineering Technician   City  ,   State      Surveying - Over 7 years of surveying experience including land surveys, TOPO graphic surveys, and construction surveys.  Responsibilities include performing surveying computations, processing data, drafting, and supervision of survey crew.  Surveying equipment used Trimble GPS and Geodimeter total station.  Environmental Sampling - Over 6 years of sampling at 7 different sites.  Responsibilities include sampling of water and soil, maintenance of bioslurp remediation system, and completion of chain of custodies and other required paperwork.  Construction Inspection - Over 3 years of construction inspection experience including bridge, bike trail, street, and airport runway, both asphalt and concrete.  Responsibilities include keeping daily records, measuring quantities, insuring compliance with plans and specifications.  Stream Gauging - Over 2 years of stream gauging on 4 different river basins, including the Iowa, Des Moines, Raccoon, and Cedar rivers.  Drafting - Over 2 years of drafting experience including assisting a lead drafts person on street improvement projects, plat of surveys, and corner certificate drawings.  Drafting software used Microstation.          Education      University of Northern Iowa     May 2004       BS  :   Construction Management    City  ,   State      Construction Management        Hawkeye Community College     May 1998       AAS  :   Civil and Construction Engineering Technology    City  ,   State      Civil and Construction Engineering Technology        Skills    ArcView, AutoCad, Drafting, GPS, graphic, Inspection, Microsoft Access, Microstation, File Maintenance, repairs, supervision, surveys, utilities   ",ENGINEERING
"         FINANCE DIRECTOR         Experience      Finance Director   04/2014   to   Current     Company Name   City  ,   State       Merck Global Capital Investment Planning & Reporting.  Responsible for the forecasting, planning and reporting of Merck Capital Investments (2014 Budget = $1.7B) in support of all divisional areas.  Harmonize and streamline capital project tracking and approval procedures.  Led a total team of 12 professionals, having both Finance and Engineering backgrounds.          Finance Director   01/2013   to   03/2014     Company Name   City  ,   State       Americas & Merck Consumer Care Mfg Operations Responsible for the development of budgets, forecasts, long range plans, inventory & capital reporting for all manufacturing plants in North America (gross spend of ~$1B), and for my first 3 months, Latin America Oversaw a '14 budget that delivered 10% labor & overhead standard cost productivity Developed a clear, highly collaborative budget COGS review process with MCC Finance to ensure transparency and integrity in the MCC-specific productivity handoff.  Led a total team of 18 professionals, spanning the US, Puerto Rico and Canada.          Associate Finance Director   04/2011   to   12/2012     Company Name   City  ,   State       Biologics Product Lifecycle & Sourcing / BMSC Oversaw the development of the annual budget, quarterly forecasts (total consolidated budget = $165M) for the Biologics Commercialization area, which focuses on bringing product mfg processes from the lab scale to commercial production scale; analyze financial variances & performance trends and communicate issues to the VP, Biologics Mfg and Exec Director, BMSC.  Provide financial & economic analysis to support strategic decisions for Merck's biologics programs, including production siting analysis (i.e.  make vs buy), capital expenditures, market entrance strategies and cost reduction initiatives Regularly collaborate with and influence colleagues from multiple areas including Supply Chain Management, Procurement, Marketing, and Tax to deliver beneficial recommendations to Merck Sr.  Leadership Serve as the primary Merck financial liaison for a key contract manufacturing relationship Lead and develop a staff of 1 Sr.  Financial Analyst.          Finance Manager   02/2008   to   03/2011     Company Name   City  ,   State       Merck Manufacturing Division (MMD) Planning, Reporting & Analysis Oversaw the development of the MMD annual budget, quarterly forecasts (total consolidated budget = $10B, having $2B direct P&L impact); analyze financial variances & performance trends and communicate divisional issues to the President, Merck Manufacturing and his direct reports.  Established process and tools required for the MMD 5-yr long range operating plan.  Process focused on major business initiatives/drivers and can easily be scaled to incorporate more or less level of detail as needed Managed the annual budgeting and quarterly forecasting for MMD's Restructuring program; reviewed performance & variances with Corporate Finance management & external auditors, processed quarterly accelerated depreciation for assets totaling over $200M across multiple sites Created method to calculate manufacturing variances requiring capitalization on a global basis (impacting over 20+ sites); established variance tracking & control mechanism to ensure balance sheet accuracy and support non-current inventory reporting Served as primary point of contact with Corporate and other Merck divisions; addressed ad-hoc requests regarding audit, statutory & management financial reporting and other business needs Temporarily assumed responsibility for the MMD HQ Finance team as a result of an unexpected 4-month medical leave for the Director, MMD HQ Finance, leading a team of 2 analysts.          Finance Manager   05/2007   to   02/2008     Company Name   City  ,   State       Implemented standard financial reporting processes & procedures for the Merck Manufacturing Division.  Provided regional financial support to the North American & Latin American plants (~15 sites) for the annual budget and quarterly forecasts; prepared performance summaries and variance analyses for the Senior VP, North & Latin American Operations.  Coordinated the worldwide 2008 budgeting cycle for the Merck Manufacturing Division, including the  establishment of universal calendars, templates, guidance communications.  Supervised staff of 3 analysts.          Senior Financial Analyst   04/2006   to   04/2007     Company Name   City  ,   State       Sales & Marketing Prepared the annual budgets and numerous scenario analyses for the Cordis Neurovascular US Sales & WW Marketing groups: ~$20MM in spending.  Performed budget variance analyses to understand drivers of spending change Analyzed price-volume mix impact on sales performance, as well as royalties, sales force commissions, product pricing for potential contracts and sales reserves Simplified methodology for managing co-promotion activities with another Cordis franchise while providing adequate commissions to sales force Automated headcount reporting tools using Excel macros.          Senior Financial Analyst   06/2004   to   03/2006     Company Name   City  ,   State       Prepared the annual budgets for the West Point Quality Organization (WPQO) and Vaccine Tech & Engineering group (VTE): ~$100MM in combined spending.  Revised monthly financial forecasts based on changes in business drivers, performed variance analysis & presented financial performance metrics to WPQO and VTE Vice-Presidents and their direct reports monthly.  Implemented new Excel-based models to streamline the monthly forecast and annual budget data collection process.  Developed an Excel-based headcount reporting model for the WPQO to simplify efforts to meet corporate requirements.  Financial liaison for Six Sigma project team to determine lab supply efficiencies.  Served on Finance Recruiting teams to identify talent at the 2004 and 2005 National Black MBA Conferences.          Senior Internal Auditor   07/2002   to   06/2004     Company Name   City  ,   State       Evaluated the adequacy and effectiveness of Merck's internal control environment through identifying significant business risks and conducting detailed testing of critical business processes.  Supervised audit teams during 3-week fieldwork engagements, and prepared written reports of audit findings and recommendations for senior management.  Completed 11 audit assignments as the Auditor-in-Charge.  Recognized and shared best practices for improvement throughout Merck's worldwide operations.  Participated in audits of international subsidiaries, divisional entities, corporate, and third parties.  Developed audit recommendations and implementation plans in collaboration with entity management teams and Client Audit Directors in order to mitigate potential risks.  Worked with domestic departments and international subsidiaries to enhance their internal control documentation to assure Sarbanes-Oxley compliance.          Education      Master of Business Administration  :   Finance   May 2002       UNIVERSITY OF MARYLAND - COLLEGE PARK             
Robert H. Smith School of Business    GPA:   GPA: 3.73    Finance GPA: 3.73        Bachelor of Arts  :   Chemistry Mathematics and Chinese   May 1998       NEW YORK UNIVERSITY    GPA:   GPA: 3.93 UNCF - Merck Undergraduate Science Research Scholarship for Minorities    GPA: 3.93 Chemistry Mathematics and Chinese UNCF - Merck Undergraduate Science Research Scholarship for Minorities        Skills    streamline, ad, balance sheet, Basic, budgeting, budgets, Budget, business processes, capital expenditures, Cognos, Conferences, contracts, Corporate Finance, cost reduction, Client, data collection, documentation, drivers, economic analysis, Essbase, senior management, Finance, Financial, Financial Analyst, financial forecasts, financial reporting, forecasting, Hyperion, inventory, Investments, JD Edwards, Latin, Leadership, Lotus Notes, Director, macros, managing, Mfg, market, Marketing, MBA, Access, Excel, Microsoft Office Suite, PowerPoint, Win98, Word, pricing, processes, Procurement, promotion, Quality, Recruiting, reporting, Sales, SAP, Sarbanes-Oxley, Six Sigma, Spanish, strategic, Supply Chain Management, Tax, Vaccine, variance analysis, Vista, written   ",FINANCE
"         HEALTH SYSTEMS ANALYST       Summary    Healthcare-Business professional with experience in competitive component resolution that drives revenue, growth, profits, and operational performance. I am seeking an opportunity with an organization that offers a visionary, innovative and professional environment that defines my experiences to rapidly understand new technologies and gain new skill sets. Self-motivated, detail oriented and adept communicator with solid written and verbal communication skills. Loyal, dedication and ambitious employee. Willing to travel or relocate.      Education and Training     2016     University of Saint Francis   City  ,   State         Master of Health Administration           2010     Pfeiffer University   City  ,   State      Business Administration and Management Information Systems   Bachelor of Science Degree    Business Administration and Management Information Systems       2012        Certified Health Information Technology -Implementation Manager Certification-CHTS-IM            Skills          Proven patience and self-discipline  Conflict resolution  Relationship and team building     Claims analysis and review specialist        Critical thinking proficiency  Government relations knowledge  Proven patience and self-discipline  Motivation techniques specialist            Activities and Honors    American Health Information Management Association, Member, AHIMA 2012-Present
Dress for Success 2010 to Present      Experience     January 2017       Company Name    City  ,   State    Health Systems Analyst        Hands-on configuration and troubleshooting in claim in real-time environment as they relate to Resolute.  Knowledge of rules, work queues, billing indicators, statement processing, letters, self-pay follow-up with payment/ adjustments and reporting.  Extensive experience in patient accounting, billing, managed care, claims and decision support.  A solid understanding of business aspects of healthcare operations and workflow.         January 2017   to   May 2017     Company Name    City  ,   State    Health Systems Analyst        Hands-on configuration and troubleshooting in claim in real-time environment as they relate to Resolute.  Knowledge of rules, work queues, billing indicators, statement processing, letters, self-pay follow-up with payment/ adjustments and reporting.  Extensive experience in patient accounting, billing, managed care, claims and decision support.  A solid understanding of business aspects of healthcare operations and workflow.         January 2007   to   January 2014     Company Name    City  ,   State    Healthcare Claims Analyst        Loaded and analyzed Medicaid, Medicare, and Commercial health plan data.  Implemented analytic directives from senior staff and clients.  Investigated issues in healthcare data from acquisition through presentation.  Contributed to the development and maintenance of operational, financial, and performance-related reporting packages.  Generated Medical reports summarizing cost and utilization trends and investigate drivers.  Developed reports for clients using our business intelligence tool.         January 1996   to   January 2007     Company Name    City  ,   State    Senior Benefit Claims Consultant        Supervised (25) employees to improved efficiency, increase production, implement workflow processes, optimize  Lean efficiency and training procedures for managed care and auto adjudicated claims.  Achieved operating-margin targets while fostering a culture of performance and continuous improvement.  Gained increase of 25% in financial raises and stock options.  Work relationship with Executive, Directors, and clients to maintain good communication goals.  Ensured contractual compliance requirements and reporting.  Streamlined daily operations of departments, analyzed internal practices, identified areas of opportunity, presented problem solutions and generated efficiency recommendations.  Reimburse expertise on products in all place of service under medical, pharmacy and vision.  Experience in contracting Hospital and Physician.  Researched and Analyzed Insurance Data as directed.  Maintained 95% production and performance goals for six consecutive years.  Experience of coding systems with electronic claims and Current Procedural Terminology (CPT), Healthcare Common Procedure Coding System (HCPCS), and International Classification of Diseases(ICD-9).         July 2011   to   April 2016     Company Name    City  ,   State    Academic Resource Specialist II       Maintained detailed administrative and procedural processes to improve accuracy and efficiency.    assignment duties such as implementation of performance programs, and lesson assessment programs.  Developed and executed strategic and tactical plans to meet student and organization needs.  Interacted and Partnered with  staff and key management teams in implementing strategic action plans to help with  identifying organization objectives.  Effectively increase retention efforts by 75% through the adoption of the early-alert program through computer software Starfish Application.          Skills    Accounting, billing, business intelligence, CMS, continuous improvement, contracts, CPT, Critical thinking, clients, Customer Support, Data Analysis, decision support, drivers, Financial, Health Information Technology, ICD-9, Insurance, letters, Microsoft Office, pricing, processes, Coding, Project Management, Quality, Quality Assurance, real-time, reporting, strategic, troubleshooting, Vendor Management, vision, workflow   ",HEALTHCARE
"         HEAD CHEF       Summary    To contribute my work ethic and experience to a kitchen team within a company that fosters growth.        Experience     01/2016   to   01/2016     Head Chef    Company Name   -   City  ,   State      Running kitchen operations Menu management Prepping, cooking, and plating Safety and sanitation Hiring and termination Budget control Training employees Communicating with food venders Food orders.         09/2013   to   01/2014     Kitchen Manager/ Chef    Company Name   -   City  ,   State      Running day to day operations.  Menu management.  Prepping, cooking, and plating.  Maintaining health and safety standards for all employees.         02/2013   to   05/2013     Line Cook/ Garde Manger    Company Name   -   City  ,   State      Alternating stations as needed/ sauté and grill Practicing F.I.F.O.  to ensure food quality was high and spoilage cost were low Followed company recipes to create dishes according to customer orders Maintained sanitation, health, and safety standards in work areas Prepping stations for next day during shift downtime Expediting tickets Helping source local ingredients to keep dishes seasonal Closing Kitchen.         01/2011   to   01/2012     Garde Manger / Line Cook    Company Name   -   City  ,   State      Alternating stations as needed Practicing F.I.F.O.  to ensure food quality was high and spoilage cost were low Followed company recipes to create dishes according to customer orders Maintained sanitation, health, and safety standards in work areas Prepping stations for next day during shift downtime Practicing time management for ticket call Helping create dishes and appetizers for events Remaining attentive to multiple dishes at once during peak hours, ensuring that dishes were complete in a timely manner and with high quality.         01/2009   to   01/2009     Garde Manger    Company Name   -   City  ,   State      Followed company recipes to create dishes according to customer orders.  Maintained sanitation, health, and safety standards in work areas.  Significantly contributed to the service of the team by creating salads, appetizers, desserts, sauces, dumplings, fish, fry station, and preparing produce.  Remaining attentive to multiple dishes at once during peak hours, ensuring that dishes were complete in a timely manner and with high quality.         01/2008   to   01/2009     Prep Chef / Line Cook    Company Name   -   City  ,   State      Washed, cut, and prepared foods designated for cooking.  Operated high-volume equipment such as grills, deep fryers, griddles, ovens, and stovetops.  Assisted kitchen staff with various tasks such as inventory, food portioning, and dishwashing.  Portioned and wrapped the food and placed it directly on plates for service.         01/2007   to   01/2008     Cashier / Clerk    Company Name   -   City  ,   State      Received and processed cash, check, credit cards, vouchers, and automatic debit payments.  Issued receipts, refunds, credits, and change due to customers.  Greeted customers entering the establishment and handled all customer's concerns.         01/2007   to   01/2007     Sheet Metal Fabricator    Company Name   -   City  ,   State      Performed fabrication, assembly, soldering, welding, electrical, isolation, and blueprinting of refrigeration and cooling systems for yachts.  Utilized hand and power tools such as shielded metal and gas metal arc welding equipment.  Operated metal shaping, straightening, and bending machines, such as brakes and shears.         01/2006   to   01/2006     Welder / Fabricator    Company Name   -   City  ,   State      Performed fabrication, electrical, welding, mechanical, painting, and wheel system assembly.  Preheated work pieces prior to welding or bending, using torches or heating furnaces.  Cut, contoured, and beveled metal plates and structural shapes to dimensions as specified by blueprints, work orders, and templates, using powered saws, hand shears, or chipping knives.         01/2001   to   01/2005     Allied Trade Noncommissioned Officer in Charge    Company Name   -   City  ,   State      Demonstrated expertise as a machinist, mechanic, tool maker, and welder.  Coordinated and trained welding, range, and safety courses.  Ensured the safety of officers and soldiers by ensuring procedures were adhered to properly.  Responsible for inventory of all shop tools and maintenance of equipment.          Education     2012       Culinary Arts    Orange Coast College   -   City  ,   State      Culinary Arts       2009     Bachelors  :   Culinary Arts and Hospitality    The International Cooking Schools of the Art Institute   -   City  ,   State      Culinary Arts and Hospitality Concepts and Theory; Safety and Sanitation; Introduction to Cooking; Purchasing and Product Identification; Nutrition; American Regional Cuisine; Garde Manger; Classical European Cuisine; Introduction to Pastry; Menu Management        Skills    blueprints, Budget, Closing, Cooking, credit, debit, dimensions, Training employees, health and safety standards, Hiring, inventory, machinist, mechanical, mechanic, next, painting, peak, power tools, Purchasing, quality, Safety, soldering, time management, welder, welding   ",CHEF
"         RECRUITER-IN-CHARGE       Summary    Accomplished and detail-oriented professional offering excellent organizational skills and ability to manage complex projects with accuracy.  Excellent communication and management skills, able to deliver informative recommendations to senior leadership regarding long-term strategic planning and decision making.  Disciplined approach to tasks and ability to anticipate potential obstacles are attributes which contribute to a strong record of excellence and acknowledgment for ""getting the job done.""      Highlights        Achieve Global: Professional Selling Skills (PSS) / Professional Selling Skills Coaching (PSC) / Professional Selling Skills Applications (PSA) / Six Sigma Training: Intro to Six Sigma, Lean Strategies, Lean Techniques, Reducing Variation to Improve Quality, Lean Logic, Lean Value              Experience      Recruiter-in-Charge     Oct 2010   to   Oct 2015      Company Name   -   City  ,   State     Windows, Word, Excel, PowerPoint, Outlook, Adobe Pro, Defense Connect Online (DCO), Web- based Contact  Management Databases.  Supervised, developed and led a navy recruiting station of four navy recruiters to identify and attract potential applicants to meet quantitative and qualitative goals through proper use of current directives, processing forms and instructions.  Possess strong expertise in recruiting practices, recruiting programs, policies and classification techniques.  Researched market conditions and competitor positions to develop daily canvassing strategies for recruiters to gain competitive advantage and maximize success.  Facilitated numerous recruiting events and presented detailed information on Navy careers, responsibilities, benefits, expectations and objectives.  Trained new team members at the organizational level and assisted peers with all aspects of recruiting techniques.  Conducted production inspections and provided training to recruiting offices within the recruiting district.  Recommended training programs to assist applicants in meeting qualifications and knowledge; monitored progress and processed new-hire paperwork, including reference / background checks.  Key Accomplishments & Awards: Led recruiting station to 300% above assigned recruiting goal in 2014 and 2015 Navy Recruiting District Houston Reserve Recruiter of the Year NRD Houston Sailor of the Quarter (3 Occasions) NRD Houston Leading Petty Officer of the Quarter (3 Occasions) NRD Houston Leading Petty Officer of the month (6 Occasions) Navy and Marine Corps Commendation Medal Navy and Marine Corps Achievement Medal Military Outstanding Volunteer Service Medal.         Executive Director     Mar 2008   to   Sep 2010      Company Name   -   City  ,   State     Windows, Word, Excel, PowerPoint, Outlook, Adobe Pro, Web-based Contact Management Systems.  Marketed legal insurance policies and identity theft protection plans to families, business owners and employees as an employee benefit.  Worked closely with Human Resource managers to present, offer and set-up legal protection policies to employees as an employee benefit.  Managed training program for sales force ensuring compliance with parent company's policies and procedures.  Key Accomplishments: Sold over 1,400 legal/identity theft protection plans Conducted multiple seminars and sales events to groups of up to 300 associates, employees and clients Trained over 1,000 sales representatives on sales techniques and industry policies.         Production Supervisor / Aviation Electronics Technician     Sep 1998   to   Jan 2008      Company Name   -   City  ,   State     Windows, Word, Excel, PowerPoint, Outlook, Adobe Pro, Invoice Management System.  Supervised day-to-day production activities of up to 23 electronic technicians in the testing, troubleshooting and repair of electronic navigation, communication, radar and weapon systems from various military aircraft.  Maintained and repaired electronic communications systems and in-flight navigation and detection systems on various aircraft utilizing test equipment such as multi-meters, oscilloscopes, distortion analyzers, power meters, electronic module test benches, etc.  Ensured technicians had proper test equipment, tools, PPE and supplies for completion of daily tasks.  Conducted annual personnel performance evaluations, counseled, trained and mentored junior technicians.  Maintained Material Safety Data sheets, logs and records and supply inventory levels.  Performed scheduled and unscheduled maintenance, troubleshooting, removal, installation, repair, fueling and servicing procedures in accordance with the Navy's policies and procedures.  Utilized schematics, maintenance instruction manuals, wiring diagrams, hand tools, power tools and soldering irons to locate malfunctions and troubleshoot electronic components, assemblies and systems.  Key Accomplishments: Planned, executed and supervised the safe and expeditious completion of over 2,900 maintenance actions resulting in a 96 percent Ready-For-Issue rate (items repaired & returned to supply pool) As a Quality Assurance Inspector, inspected technicians work before, during and after the completion of maintenance performed resulting in 6 years and 7,550 flight hours of mishap free operations Directed research, development and implementation of Six Sigma principles; thorough analysis and recommendations enabled the elimination of waste and promoted the development of improved process flow optimizing production by 30 percent within work spaces As Training Program Manager, conducted on-the-job training, monitored over 140 personnel training records and ensured proper professional and safety training was provided to all technicians Awarded Sailor of the Quarter (4 Occasions) Navy and Marine Corps Achievement Medal (3 Occasions) Continued.         Education      Master of Science  ,   Management   May 2016     Riddle Aeronautical University   -   City  ,   State      GPA:   Summa Cum Laude) GPA: 4.0   Management Summa Cum Laude) GPA: 4.0       Bachelor of Business Administration     May 2005     University of La Verne   -   City  ,   State      GPA:   Magna Cum Laude GPA: 3.84   Magna Cum Laude GPA: 3.84       Counselor (Professional & Kindred) Apprenticeship Certification     September 2015           Interests    Department of Labor, United Services Military Apprenticeship Program      Skills    Adobe, benefits, Coaching, competitive, Contact Management, Contact  Management, Counselor, clients, Databases, forms, hand tools, Human Resource, Inspector, instruction, insurance, legal, Logic, market, Excel, Outlook, PowerPoint, Windows, Word, radar, multi-meters, Navy, navigation, organizational, oscilloscopes, personnel, personnel training, policies, power tools, progress, Quality, Quality Assurance, Recruiting, Recruiter, research, Safety, Selling, sales, schematics, seminars, Six Sigma, soldering, supply inventory, test equipment, training programs, troubleshoot, troubleshooting, wiring diagrams      Additional Information      Department of Labor, United Services Military Apprenticeship Program
Active Secret Security Clearance (Expires January 2025)     ",AVIATION
"         BIOLOGY TEACHER           Experience     11/2016   to   Current     Biology Teacher    Company Name   －   City  ,   State      Execute, implement, and modify lesson plans while incorporating differentiated instruction and multiple intelligences.  Design and align lessons, labs, and assessments incorporating STEM, problem based learning, Common Core and NGSS.  Volunteer and participate in schools extracurricular activities such as selling tickets for the school talent show and participating in the Lindenwold HS 5K for the scholarship fund.  Teach and translate materials utilizing Sheltered Instruction techniques for English Language Learners.  Co-teach with special education teachers while executing modifications in student IEP and 504 plans.  Plan and present Google applications training for Lindenwold HS professional development.         09/2011   to   11/2016     Biology Teacher    Company Name   －   City  ,   State      Seek out of district professional development opportunities including but not limited to NJEA and NSTA Conventions, and addition programs focused in science, standards, & STEM.  Successfully fundraise money for incorporating additional technologies, TI Nspire CX graphing calculators, for the classroom through DonorsChoose.org.  Execute, implement, and modify lesson plans while incorporating differentiated instruction and multiple intelligences.  Design and align lessons, labs, and assessments incorporating STEM, problem based learning, Common Core and NGSS.  Implement ideas, practices, and theories from professional development workshops.  Turn-Key for other teachers).  Co-teach with special education teachers while executing modifications in student IEP and 504 plans.  Communicate with parents/guardians regarding student progress within the classroom.  Achieve Level 1 Google Certified Educator status in October 2016.         01/2011   to   03/2011     Student Teacher    Company Name   －   City  ,   State      Develop labs, assignments, and projects to reinforce material taught previously encouraging deeper knowledge and understanding in addition to incorporate multiple disciplines, including writing, science, social sciences, and health.  Continuous educational improvement by applying constructive criticism to lessons during student teaching experience.  Formative and summative assessments of students on content related to the New Jersey State standards.  Execute and implement lesson plans for the week while ensuring differentiated instruction.  Communicated with parents/guardians about student progress within the classroom.         04/2007   to   04/2011     Clinical Lab Manager/Technologist    Company Name   －   City  ,   State      Educate and train Pathology Residents according to guidelines set forth in Molecular Diagnostic Laboratory Resident Manual, including observation and hands on bench training of laboratory procedures and techniques.  Research and validate new laboratory tests by determining parameters for sample concentration, detection limits, and composition of procedures for the laboratory.  Maintain failed run, repeat testing, instrument/equipment maintenance & calibration, QC temperature, & T-A-T logs.  Perform DNA extraction/quantitation, PCR, CE, interpretation, and reporting of results of molecular studies.  Manage and operate the laboratory and equipment according to the QA/QC Procedure and Protocol.         08/2005   to   04/2007     Quality Control Technician - TCA/E Coordinator    Company Name   －   City  ,   State      Coordinate monthly seminar with QC Director and attending laboratory technicians in addition to conducting 'Good Laboratory Practices' and orientation lectures for laboratory technicians.  Compose and administer seminar quizzes and verifying technician credit by monitoring seminar attendance.  Assemble and execute state reports for Department of Health in several states in which licenses are held.  Troubleshoot and investigate pending specimens to ensure results are reported within a timely manner.  Manage Technician Competency Assessment (TCA) and Continuing Education (TCE) Programs.  Maintain laboratory technician training records and schedule annual evaluations.  Accumulate test result and testing comments for final report completion.  Compose standard operations and procedure for pending specimens.  Verify patient requisition forms to records in company database.  Compile and maintained list of specimens pending.         01/2005   to   08/2005     Clinical Laboratory Technician    Company Name   －   City  ,   State      Prepare gel agars and associated substrates from raw materials in large-scale electrophoresis testing platform.  Proficient in aseptic techniques, 'Good Laboratory Practices', and proper pipetting practices.  Extract raw samples for DNA purification utilizing aseptic techniques.  Execute and analyze Real-Time and conventional PCR results.          Education     August 2016           DIG (Discoveries in Geosciences) Field School                 March 2011     Post-Bachelors Teaching Certification Program  :   Secondary Education    University of Washington   －   City  ,   State      Collaborate with teachers of various science and grade backgrounds incorporating field research into classroom lessons
*Implementation of NGSS into fields of evolution, classification, and taxonomy
*Participate in paleontological field research with current graduate students Secondary Education       May 2011           Drexel University School of Education   －   City  ,   State      New Jersey CEAS Biology - 
*Member of Golden Key International Honor Society            Camden County College                 January 2005     Bachelors of Sciences  :   Biological Sciences    Atlantic Cape Community College          Composition I, Introduction to Literature
*Burlington County College -Anatomy & Physiology I & II with Laboratory, Introduction to Statistics Biological Sciences            Rutgers the State University of New Jersey   －   City  ,   State                    Skills    Anatomy, aseptic techniques, Bachelors, Biology, calculators, calibration, content, credit, database, Department of Health, DNA, Educator, English, equipment maintenance, forms, forth, Good Laboratory Practices, instruction, interpretation, laboratory procedures, laboratory tests, lesson plans, Director, materials, money, Pathology, PCR, Physiology I, progress, QA, Real-Time, reporting, Research, selling, Statistics, Teaching, Technician, Troubleshoot, workshops, Composition I, composition   ",TEACHER
"         OFFICE MANAGER         Highlights          Microsoft Office  Social Media Marketing:  Facebook, Instagram & Pinterest  Critical Thinking & Problem Solving Skills  Detailed & Organized  Type 53 words per minute  Written & Verbal Communication  Leadership & Team Development  Project Management                Experience     01/2004   to   10/2016     Office Manager    Company Name   －   City  ,   State      Career Center.  Verified, edited and approved job postings.  Assisted employers with technical problems and job posting as needed.  Managed main desk including monitoring phone calls, appointments and walk-ins.         07/2000   to   01/2004     Sales Manager/Account Executive    Company Name   －   City  ,   State      Responsible and handled all specialty and major department stores accounts.  Developed division's sales and marketing plans strategies and goals.  Traveled to high-profile fashion market conventions in Dallas, Atlanta and Las Vegas.         09/1999   to   04/2000     Merchandiser Assistant    Company Name   －   City  ,   State      Managed company account for Reebok, Inc.  which included men's athletic apparel and Women's Olympic 2000 collection.  Assisted in new initiative for company account Dunk.Net, the Shaq O'Neill Athletic Sport collection.  Coordinated efficiency of Product Information Sheets for garment samples through reviewing accuracy of construction, sketches, trims and specifications.  Performed role as a liaison between Merchandiser and Production Personnel with vendor relations to communicate fabrication timelines and other specific needs for efficient samples productions.         05/1997   to   09/1999     Sales Coordinator    Company Name   －   City  ,   State      Managed progression of garment sampling (i.e.  counter, production and salespeople sampling) for Misses Sportswear.  Assisted designing of garment accessories such as buttons, yarn and update of line sheets.  Planned and implemented merchandise presentations.         10/1994   to   05/1997     Sales Manager Assistant/Sales Representative    Company Name   －   City  ,   State      Oversaw department's customer service.  Communication liaison for buying department, identifying market research information.  Organized sales team's meeting, shows and presentations between company and vendors.          Education     04/2018     Bachelor of Science  :   Business Administration    Mount Saint Mary's University   －   City  ,   State      Business Administration            Associate of Arts Degree  :   Merchandise Marketing    FIDM / Fashion Institute of Design & Merchandising   －   City  ,   State      Merchandise Marketing        Skills    .Net, Critical Thinking, customer service, designing, fashion, Leadership, Team Development, marketing plans, market research, market, Marketing, Microsoft Office, 2000, Personnel, presentations, Problem Solving Skills, Project Management, sales, phone, Type, vendor relations, Verbal Communication, Written   ",APPAREL
"         INFORMATION TECHNOLOGY SUPERVISOR       Summary    Seeking a position as an Information Technology Specialist. Over 5 years of information technology experience in the U.S. Army, including over 1 year of supervisory experience. Trained personnel in the set-up of IT equipment, ensuring all equipment is properly connected and functioning. Regularly troubleshoot and install various IT equipment and systems. Accountable for the maintenance and inventory of over $1 million worth of IT and other communications equipment with zero losses or damages. Possess a Security   and Microsoft Certification and a Secret Security Clearance.      Highlights          Excellent communication techniques  Manufacturing systems integration  Multidisciplinary exposure  Design instruction creation  Project management      Complex problem solver  Advanced critical thinking  SharePoint  Microsoft Excel, Project and Visio            Accomplishments    Army Achievement Medal for impacting the communications network and overall success of Key Resolve 13 in Yong San, Korea. Air Force Achievement Medal for supporting Operation Iraqi Freedom and performing as an outstanding senior controller. Certificate of Achievement for outstanding support as a member of the Tiger Team during the Windows 7 Migration. Good Conduct Medal for exemplary behavior, efficiency and fidelity in active federal military service.      Experience      Information Technology Supervisor   01/2011   to   05/2014     Company Name   City  ,   State       Supervise up to 10 personnel at one time, delegating tasks, conducting performance evaluations and providing corrective counseling as necessary.  Train personnel in the set-up and proper use of IT related equipment while adhering to all policies and procedures.  Responsible for the inventory of over $1 million worth of network communications equipment.  Tasked by President of the United States to act as supervisor and maintain signal communications for Fort Bragg army base.          Information Technology Technician   01/2009   to   01/2011     Company Name   City  ,   State       Maintained communications equipment in order to effectively relay confidential and secret information.  Utilized electronic test equipment to troubleshoot malfunctioning communications equipment and complete repairs as necessary.  Regularly set up and added computer systems to a communication network, installing operation systems, accessing stored programs and utilizing IP addresses.  Received training in LAN/WAN protocols.          Radiology Technologist   05/2008   to   09/2008     Company Name   City  ,   State       Routinely performed radiological examinations in a medical clinic.  Competent and experienced in the set-up and adjustment of medical devices or equipment.  Regularly provided customer assistance, ensuring all patients received timely and accurate care.  Accountable for the accurate documentation via electronic database and file system ensuring all confidentiality was maintained.          Command Post Controller   10/2001   to   10/2005     Company Name   City  ,   State       Provided command, control, communications, and information support throughout operations during peacetime, emergency, and disaster situations.  Received and relayed instructions and records, submitting manual and automated data products.  Disseminated time-sensitive critical information to senior leaders and support agencies.          Education      Certification, Windows 7, Microsoft, Fort Bragg, NC,     2012                   *Certification, Security  , Comptia, Yong San, Korea,     2012                   *Distinguished Graduate Certificate, Information Technology (Network Communications) Course     2009       U.S. Army   City  ,   State               Certificate, IT Network and Cisco Routing, IT Field Services Branch     2009          City  ,   State               Associate of Science  :   Radiography   2008       Northwest Florida State College   City  ,   State       Radiography        Certificate     2001       IT Tech Prep, Trumbull Career and Technical Center     State               Diploma     2001       Warren G. Harding   City  ,   State               Skills    Army, Cisco, counseling, customer assistance, database, documentation, Information Technology, inventory, IP, LAN, Windows 7, Network, personnel, policies, protocols, repairs, Routing, San, supervisor, test equipment, troubleshoot, WAN   ",INFORMATION-TECHNOLOGY
"         LEAD INFORMATION TECHNOLOGY SUPPORT SPECIALIST         Work History            Company Name                      Company Name                Skills        Applications:      MS Office Suite 2000-2016, O365, GroupWise, HEAT Call Logging, Crystal Reports, T3 VoiceMail,  NetMotion, Novell iManager, Active Directory Client/Server:      Heatweb-fs Platforms:    Windows 2000/XP/7/8/10, UNIX, DOS            Experience     03/2016   to   Current     Lead Information Technology Support Specialist    Company Name   －   City  ,   State      Perform lead worker functions including assigning, coordinating and reviewing daily work of staff, training other employees and act as a resource to other staff.  Perform help desk systems administration; develop and document procedures.  Coordinate with technical support team, management, and users to define user needs for new or improved systems; coordinate software deployments and PC replacements; manage hardware and software inventories.  All duties as listed below.         04/2007   to   03/2016     Information Technology Support Specialist    Company Name   －   City  ,   State      Identify, troubleshoot, install, program, configure, upgrade, analyze and maintain various computer and network peripherals including mobile data computing devices.  Determine appropriate course of action and conduct repairs, modifications, procurement, and replacement of internal peripherals as needed.  Install, configure, and support enterprise class, SQL compliant database software.  Document the procedures for other support personnel to use as reference material to assist in the support of these systems.  Exceptional ability to work with a very demanding group of users in providing timely support in person, over the phone, or in remote desktop sessions.  Known for approachability, diplomacy and patience in dealing with frustrated users.  Excellent problem-solving skills relating to Access, Excel, or Word questions.  Create macros, research complex inquiries, and find solutions to users' issues.  Monitor and maintain back-up systems and server health including Heatweb-fs.  Collaborate with team members and vendors, to develop strategies for hardware and software solutions.  Key Achievements: Designed and developed training material, then conducted training classes to assist internal end users in the proper use and procedures of City software applications and computer systems.  Reduced by half the equipment inventory process time by researching and recommending new hand-held scanners then customizing the Inventory Worksheet in HEAT to autofill the form.  Increased efficiency and communication within IT department by redesigning and automating tasks in several of the HEAT Call Logging screens.  Created document for new employees to help them navigate the City's technology, everything from how to access their email, how to use their desk phones, to explaining policies and procedures for printing, scanning, and end of day procedures.         08/2004   to   03/2007     End User Support Specialist    Company Name   －   City  ,   State      Ensure customer satisfaction by responding to calls to the help desk.  Logs all customer questions and problems and tracks the same through to resolution.  Field over 20,800 calls from user community per year.  Analyze each call for problem symptoms then determine problem resolution.  Coordinate planning, development, and teaching of software, including time frame for deliverables.  Designed and created class evaluation database for the purposes of certificate recognition.  Generate and analyze statistical data from HEAT call ticket database.  Maintain and update call tracking software.  Create and update knowledgebase.  Provide software training to all employees of the District through web pages, training classes, correspondence, or one-on-one assistance.  Conducted 34 software classes over the last year-and-a-half, with a 98% approval rating.  Provide software installation, repair, and support to approximately 2,800 employees including the administration compound and district laptop users.  Set up new district laptops to district standards.         08/2002   to   05/2004     Instructional Support Specialist    Company Name   －   City  ,   State      Provided administrative/secretarial support to all full- and part-time instructors in the Business Computer Information Systems Department.  Worked cooperatively with Department Chair and all other faculty of the Business Education Department located on the Main Campus, Chico Center, Orland, Paradise, and Glenn County.  Recommended modifications or improvements for methods, procedures, techniques, and equipment required for the Business Education Degree programs and computer labs resulting in time and cost savings for the department.  Designed and maintained database of 8 years of graduating students following their degree programs and certificates.  Provided effective instruction and tutoring to a widely diverse group of students in the following career programs:  Microsoft Office (Word, Excel, Access, PowerPoint and Publisher), Computer Applications, Office Assistant, Medical Front Office Assistant, Legal Office Assistant, Desktop Publishing; and Medical Transcription for Certification.  Collaborated with the technical support team to recommend new hardware and software to improve the performance of the computers.  Maintained and updated Butte College, Business Education Website.  Provided desktop publishing design work including creation of flyers, brochures, news releases, and newspaper ads outlining special events and course offerings.  Assist Enterprise Networks department by installing lab computer systems (4 labs - 125 systems, 80 new systems), validating lab system images every semester, troubleshooting user hardware and software issues, hardware repair, memory upgrades, software installs, OS and software patch installation, and OS upgrades.         02/2002   to   05/2002     Instructional Support Asst I    Company Name   －   City  ,   State      Instructed and tutored Corporate Information Technology students in the basics of: Database design: including ERD diagrams, data dictionaries, using all functions of Microsoft Access.  SAP R/3: enterprise wide functionality, materials requirement planning (MRP) functionality and to create a personnel file for a new employee.  HTML web design: create two inter-related web pages in HTML, upload a database to the web server, connect web pages to the database, and pull information from the database to display in the pages.  Implemented and documented lab policies and procedures.  Lead Documentation Team in the designing, developing and delivering of a computerized training solution for the Center for Economic Development.  Worked jointly with seven other team leaders.  Managed a six-person team.  Wrote documentation guidelines.  Produced the User Guide and Online Help for the users of the new software.         06/1994   to   05/1997     Computer Systems Manager    Company Name   －   City  ,   State      Database Manager and Desktop Publisher Managed and maintained customized church database with 6000+ entries including membership, attendance, and contribution modules.  Produced tailored reports for administrator using data analysis and manipulation techniques.  Analyzed and produced visualized reports of abstract data.  Trained others to manipulate the database for creating custom reports for their departments.  Served as network administrator.  Diagnosed and implemented solutions for routine hardware issues.  Edited weekly publications including the Lantern Newsletter.  Prepared special publication projects.          Education and Training     May, 2002     B.S  :   Business Administration, Management Information Systems    California State University   －   City        Business Administration, Management Information Systems Cum Laude       December, 2008     Microsoft Word XP Certification, Microsoft Office Specialist Program    May, 2003
Crystal Certification of Crystal Reports Design 9.0    April, 2005
New Horizons Course: OLL - Developing MS ASP .NET Web Applications Using Visual Studio    October, 2007
Novell Certificate in Implementing Novell Open Enterprise Server 2 for Linux                  Graduate Certificate in Corporate Education    August, 2009 Pearson VUE Certified Test Administrator     May, 2010 Siemon Certification in Design Principles and Installation Practices    December, 2011 FrontRange HEAT Administration I     November, 2013 FrontRange HEAT Administration II    February, 2014 Dell Certification for Online Self Dispatch for Desktops and Notebooks    June, 2015               Activities and Honors    Driven Information Technology Professional with broad technical skill set.  Known for ability to multi-task and juggle multiple projects simultaneously, meeting all deadlines. Excels in customer support, training, and documentation. Most noted for customer service and teamwork expertise. Thrives in environments that continually embraces new technologies.      Skills    ASP .NET, Client/Server, Crystal Reports, data analysis, Database design, database software, Desktop Publishing, Desktop Publisher, equipment inventory, special events, Front Office, help desk, HTML web design, in Design, instruction, Linux, Logging, macros, Publisher, network administrator, Newsletter, procurement, repairs, SAP R/3, software installation, SQL, systems administration, technical support, training material, tutoring, UNIX, Visual Studio, Web Applications, web server   ",INFORMATION-TECHNOLOGY
"         DIGITAL STRATEGY MANAGER         Professional Profile      Results-oriented Digital Strategist   with  experience  creating strategic alliances between internal and external stakeholders to effectively align with, and support key digital business initiatives. Visionary and strategic thinker with solid experience managing all levels of multiple projects including budgeting and planning.         Qualifications          User-centered design   Project management  Paid search  Search engine optimization      Social media marketing   Website measurement and analysis  Strong communication skills  Critical thinking            Relevant Experience        Leadership:  Served as key contributing member to Senior Leadership team.    Design & Strategy:  Implemented digital strategy by managing the design, development, and content curation for a digital library branch to expand the services offered to patrons.    User Experience & Content Quality:  Rolled out website governance guiding the management of digital assets.     Research & Insights:  Created website and mobile app analytics dashboard to measure traffic and usage, and assess areas for improvement.     Online Marketing:  Managed ad spend of over $200k to consistently increase click through rates and online sales.     Project Management:  Managed project goals, timeline, tasks, and budget to launch 3 website redesigns, 1 new website, and a mobile iOS application in a span of 18 months.          Experience      Company Name    City  ,   State    Digital Strategy Manager   01/2015   to   Current        Accountable for the Library system's digital strategy and digital assets including overseeing the management of 7 websites and an iOS mobile application.      Managed team of 2 of web professionals and multiple interdepartmental teams of Librarians, administrators, and Executive Leadership.      Worked collaboratively with vendors to keep projects on task, on time, and under budget.       Spearheaded cross-functional project to achieve a 12% decrease in website bounce rate and an 18% increase in engaged website visits.      Strengthened organization brand by leading a project to develop a custom iOS mobile application integrating with internal systems and a responsive website.    Directed the strategic initiative to launch the new summer program website including management of design creatives, user experience, testing and content curation.    Served as mentor to junior team members.           Company Name    City  ,   State    Web Services Manager   11/2011   to   12/2014         Managed team of 4 Webmasters and 44 content contributors across the organization.      Defined strategy and key performance indicators for public facing and internal websites.      Directed strategic initiatives to achieve and enforce website standards and governance model.      Identified strategic digital goals and measured performance against targets.      Built financial model for new business unit, including the management of a $450k yearly budget.     Served on the City/County Web Governance Board, Public Information Senior Leadership team, and Extended Information Services and Technology Senior Leadership team.            Company Name    City  ,   State    Web Metrics Analyst   02/2008   to   10/2011       Developed metrics used to determine inefficiencies and areas for improvement across 65 business units within the Global Small and Medium Business division.   Tracked, analyzed and interpreted trends in website usage and engagement data.  Conducted analysis of business unit website and social media traffic data, to make design and marketing recommendations based on findings.  Drafted monthly lead and revenue reports and forecasts.  Conducted root cause analysis and presented findings and recommendations to executives and other stakeholders.  Collaborated with cross-functional teams to implement a migration from the Surfaid Analytics tool to the Unica NetInsight Analytics platform.          Company Name    City  ,   State    Website Administrator   07/2006   to   02/2008       Updated and managed existing website properties.  Translated abstract requirements into concrete user workflows and interactive designs.  Drove the alignment of business requirements, user-centered design methodology and technology factors to create successful UX designs.  Solicited feedback and validation from business and technical team stakeholders.  Conducted in-person and online user trainings to assist employees and external committee members with managing community content.  Designed and delivered mission critical change request tool using Microsoft SharePoint to ensure the highest levels of availability and performance.          Company Name    City  ,   State    Internet Marketing Manager   12/2005   to   07/2006       Developed website content, meta descriptions and page titles in support of SEO strategies.  Directed comprehensive PPC campaigns for external clients in order to increase brand awareness and boost rates of organic and paid click-through.  Planned and managed ad spend budgets in excess of $200k.  Analyzed performance of all marketing programs to identify the best opportunities for optimization.  Completed strategic competitive analysis by assessing strengths and weaknesses of competitors.  Created usability reports outlining the pitfalls that contribute to decreased leads and conversions.  Designed wireframes identifying recommendations for website improvement.  Conducted root cause analysis on isolated issues and presented findings to clients and other stakeholders.          Education      Master of Science  :  Technology Management   2010     University of Maryland, University College  ,   City  ,   State  ,   USA      Coursework in E-Commerce          Bachelor of Arts  :  Information Systems and Management   2004     Wayne State University  ,   City  ,   State  ,   USA     Coursework in Website Management          Skills       Website Design & Development:  HTML5, CSS3, PHP, Drupal, WordPress, InvisionApp, Adobe PhotoShop, Adobe Fireworks, Microsoft SharePoint   Online Marketing:  Google Adwords, Yahoo AdCenter, Facebook Ads, Twitter Ads   Website Measurement & Analysis:  Google Analytics, Google Tag Manager, Mouseflow, Unica NetInsights, Coremetrics     ",DIGITAL-MEDIA
"         STORE KEEPER / PRODUCTION CO-ORDINATOR       Summary     To develop and find a place in the industry where I can utilize my skills through serving efficiently and with complete honesty, integrity and hard work for personal and organizational growth.       Highlights          Ms-Office (Excel, Word, Pivot & Vlookup) & Internet applications.            Customer Service Oriented           Merchandising           Production Co-ordination           Store Managing     Inventory tracking  Vendor management  Shipment consolidations planning  Warehouse and fulfillment  Imports and exports  Works well independently            Accomplishments      Credentials Institution/University Year of Completion   B.Com C.K.Thakur College of Arts & Commerce Mumbai University 2008   HSC S.E.S College / Mumbai University 2005   SSC New English School / Mumbai University 2003.        Experience      Store Keeper / Production Co-ordinator   03/2014   to   Current     Company Name   City  ,   State       Designation: Store Keeper / Production  Co-ordinator                                           Key Responsibilities:  Maintained store facilities to ensure smooth functioning - Made arrangements and placed orders for new stock and supplies whenever necessary.  Responsible for upkeep of various appropriate records of materials received.  Received deliveries of ordered items and ensured that all the supplies were in proper order - Stored the supplies and items received in their designated place to avoid time wasted searching for items and general confusion.  Maintained the budget of all the expenditures incurred and presented same to Manager.  Reported to Prod.manager on a regular basis regarding the need/demand of items so that the future orders could be placed  accordingly.  Monitored the functioning of store equipment and reported problems and failures to the supervisor.  To initiate action for stoppage of further purchasing when the stock level approaches the maximum limit.  To check the book balances, with the actual physical stock at frequent intervals by way of internal control over wrong issues, pilferage, etc.  Knowledge of Export, Basic PRO Skills, Portal related to Ministry of Economy & Labour.  Knowledge of generating ASN & Shipment details in portals.          Store Manager   12/2013   to   02/2014     Company Name   City  ,   State       Key Responsibilities:   Head responsibility to attain sales and varied financial targets.  Attain ability to analyze and interpret financial goals or reports along with track individual as well as store results.  Interview, hire and train employees (staff of 3-15) as per company guidelines.  Provide positive work as well as shopping environment embracing diversity plus promote sales.  Maintain effective communication as well as collaborate Area Manager plus home office.  Implement and maintain promotional, operational and visual or merchandise standards plus initiatives Ensure stores along with work areas are utterly clean, secure plus well maintained.  Opened and closed the store, which included counting cash drawers and making bank deposits.  Maintained visually appealing and effective displays for the entire store.  Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience  Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.          Category Management Incharge   07/2012   to   12/2013     Company Name   City  ,   State       Designation : Category Management Incharge- Merchandising Key Responsibilities:   Handling all Front-End & backend operation of the Diamond Category.  Coordinating with all the department (Pre-Inventory, Inventory, Sourcing & Dispatch) as well with stores.  Doing Price updation for all the revised prices of the merchandise for PAN India.  Handling margins & printing tags for the revised prices.  Solving stores related issues, Processing End customer & store orders through OMS.  Working on Data Correction(Audit) for PAN India stores received from store(Memo Sales Report) Laisoning with logistics & accounts for the supportive documents required viz.VAT or Waybill for delivery of  shipment to party add.  Preparing all reports & data related to stores & dispatches.  Working on MIS data stock Vs Sales, Category Vs sales for better implementation of available resources in order to Increase sales.          Team Leader   02/2011   to   07/2012     Company Name   City  ,   State       Leading a team of 2 ATL's & 40 Associates.  Scheduling as per the store requirements Training ATL's followed by Coaching new cashiers & Backroom Associates.  To ensure physical cash balance tallies with the books of accounts on a daily basis Compute and record totals of transactions & tally cash receipts & Vouchers from all the cashiers on a daily basis.  To ensure cash deposit on a daily basis.  Monitoring  of Goods with Proper handling & documentation as well reporting to the H.O.if any discrepancies found.  Handling total backroom process related to Binning, Bin audit & proper maintenance with all required amenities.  Responsible for Purging of warehouse done every month for better sales & for better customer service.  Periodic checking of inventory to ensure that the physical quantities are tallying with books / system.  Use FIFO method for storing and picking the products.  Working on Reports related to receiving's (Warehouse) & also working on daily discrepancies system vs actual.Completed floor replenishment to guarantee size availability and promote customer satisfaction.Marked clearance products with updated price tags.Informed customers about all product lines and services offered by the company.          Sr. Customer Service Executive   08/2008   to   02/2011     Company Name   City  ,   State       Provide customer service by greeting and assisting customers, and responding to customer inquiries  and complaints.  Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in  performing services for customers.  Monitor sales activities to ensure that customers receive satisfactory service and quality goods.  Instruct staff on how to handle difficult and complicated sales.  Train Front End associates and evaluate their performance.  Answer customers' query about New launch and advise customers on Usage plan selection.  Processed all sales transactions accurately and in a timely fashion.          Education      Bachelors of Commerce  :   Commerce   2008       CKT College of Arts,Commerce & Management Studies   City  ,   State  ,   India             High School Diploma  :   Science   2005       SES College of Arts ,Commerce & Science   City  ,   State  ,   India             High School Diploma     2003       New English School   City  ,   State  ,   India             Languages     English,Hindi, Marathi & Tamil       Personal Information      D.O.B:                                                           24-January-1988   Marital status:                                                Single   Nationality:                                                    Indian   Date of issue                                                 11-03-2010    Date of expire                                                10-03-2020    Place of issue                                                MUMBAI   Passport number                                           H 8837359       Additional Information      Interested working as an Jr.Merchandiser where in I can contribute my experience & knowledge for growth of company and an individual as well.  Participated as an N.S.S volunteer for cleanliness awareness.  Very diversified & adaptable with any kind of work provided.  Can work under pressure & complete the work in a timely management.  Managed difficult situation very efficiently & effectively.         Skills      Coaching, customer service, train employees, Internet applications( Excel, Ms-Office, Word, MIS) Inventory, logistics, Merchandising,  purchasing, quality, receiving, reconciling, reporting, Sales, Scheduling,Supervising       ",APPAREL
"         BENEFIT ADVOCATE SUPERVISOR           Summary    Represent a reputable company as an Underwriter, proving my value by building and 
supporting a healthy and profitable book of business.      Highlights          Licensed Property, Casualty, Life and Disabilty Insurance Agent in Washington.  Technical and Soft Skill Coaching, Supervising, Coverage Counseling, Training.  Development of Training Materials, Workflows, Procedures, SharePoint Sites, Wiki Pages,  Quality Assurance Programs, Form Letters and Newsletter Articles.  Problem Solving, De-Escalations, Employee Development, Quality Assurance  Work Force Management, Time Keeping, Vacation Scheduling, Attendance and  Schedule Adherence Coaching, Hiring, Employee Onboarding and Termination.  Customer Care, Front-Line Underwriting, Needs Analysis, Cross Selling,  Up Selling, Endorsing Policies, Billing Analysis, Collaboration, Project Management.  Proficient with MS Windows, MS Office, Applied Epic, Vertafore Sagitta / BenefitPoint, CC Pulse,  Verint Impact 360, Verba, Kronos, MyTime, DocuSign, Taleo, Cisco Enterprise/Finesse/Admin/Report Server, SalesForce Service Cloud and more.  Running reports, analyzing and organizing data in Excel using pivot tables.  Experience with products and services of a multitude of insurance carriers, including but not limited to American Modern, Chubb, Dairyland, Foremost, Kemper, RLI, Mapfre,  MetLife, Mutual of Enumclaw, PersonalUmbrella.com, Progressive, Safeco, Travelers, Premera Blue Cross, Regence Blue Shield, United Healthcare, Aetna, Cigna, Kaiser Permanente, Group Health, Symetra, Unum, Delta Dental, Willamette Dental and VSP.                Experience      Benefit Advocate Supervisor    May 2014   to   Current     Company Name   －   City  ,   State      Provide guidance and direction to a team of Licensed Life and Disability Benefit Advocates Present and promote Benefit Advocate services to both internal and external prospects.  Assist Consultants and Client HR with advanced needs, sensitive and escalated issues.  Provide guidance and assistance on insurance questions, client relations, carrier issues, guidelines, technical support and more.  Coordinate daily operations, manage schedule and attendance adherence.  Coach and train advocates on systems, benefits, carrier guidelines and soft skills.  Conduct regular quality assurance, one-on-one's, performance reviews and team meetings.  Monitor department service levels to ensure that quality customer service is maintained.  Perform the work of Benefit Advocate during peak periods and take call escalations.  Implement new systems and improve processes to create efficiencies.          Customer Service Supervisor    November 2011   to   May 2014     Company Name   －   City  ,   State      Coach and provide guidance to 14 Licensed Property & Casualty Customer Service Agents Coordinate daily operations, manage schedule and attendance adherence.  Support training and reinforce process recommendations aimed at developing a high performance team with an emphasis on account management and sales support.  Conduct regular one-on-one's, performance reviews and team meetings.  Monitor department service levels to ensure that quality customer service is maintained.  Provide guidance and assistance on Insurance questions, customer relations, carrier issues, underwriter guidelines, technical support and more.  Act as Hiring Manager, seeking talent, organizing interviews and making hiring decisions.  Side by Side and remote monitoring for quality, performance and adherence purposes.  Perform the work of customer service agent during peak periods and take call escalations.  Create and represent the department on special projects/initiatives.          Customer Service Lead    September 2005   to   October 2011     Company Name   －   City  ,   State      Assist department supervisors with the coaching, training and mentoring of Customer.  Service Agents.  Monitor department productivity, take escalated calls, answer questions.  and provide assistance to co-workers.  Take 40+ calls per day, assisting insured's and.  agents with policy billing and servicing needs.  Take on projects as needed.          Education      Bachelor of Social Sciences   :     2009    University of Washington          Law, Gender and Ethnicity The National Alliance for Insurance Education and Research  Current Certified Insurance Councilor - Agency Management, Life & Health, Commercial Property Goal to complete Personal Lines and Commercial Casualty by the end of the year 2016 to earn my CIC designation.         Skills    account management, Agency, benefits, Billing, Cisco, Coach, Coaching, com, Counseling, Client, client relations, customer relations, Customer Service, Customer Care, direction, Hiring, HR, Insurance, Kronos, Law, Letters, meetings, mentoring, Excel, MS Office, SharePoint, MS Windows, Needs Analysis, Enterprise, Newsletter, organizing, peak, performance reviews, pivot tables, Policies, Problem Solving, improve processes, Project Management, quality, quality assurance, Research, Selling, sales support, Scheduling, Supervising, technical support, Employee Development, Training Materials, underwriter, Underwriting, Articles   ",ADVOCATE
"         SENIOR ACCOUNTANT           Experience      Senior Accountant  ,     01/2019   to   Current     Company Name   –   City  ,   State      Work with business clients on preparation of payroll tax returns, income tax returns.  Perform monthly bank reconciliations, credit card statement reconciliations.  Meet with new clients to discuss their needs and build a proposal for our services.  Set up tax accounts with proper state and federal agencies.  Process payroll for clients including depositing of 941 taxes.  File sales tax returns.  Respond to client requests in a timely manner.  Prepare financial statements and financial packages for clients.  Work with banking officers to help clients secure funding.  Work with clients to prepare annual budgets.  Daily Accounting and bookkeeping needs in QuickBooks.  Serve as lead Accountant for a wide variety of businesses.  Set up loans and ensure proper amortization for tax benefits.  Balance Sheet reconciliations.  Trial Balance reconciliations.  File quarterly payroll returns.         Senior Accountant/Financial Analyst  ,     06/2017   to   01/2019     Company Name   –   City  ,   State      Maintained financial statements and reporting in QuickBooks for 6 different entities  Responsible for full accounting cycle work on a monthly basis  Made GL entries and adjustments to reflect daily activity of 6 different finance companies  Insured the accuracy and integrity of financial statements  Audited cash and credit card payments in bank account against cash and credit card receipts  Audited Cash Drawer reports for accuracy and to ensure proper use of funds  Tracked daily activities of 6 different finance companies using bank records and a CRM system  Audited inventory and reconciled against titles and contracts to ensure 100% accuracy  Completed the monthly close process on time  Reconciled bank statements for 6 different finance companies         Revenue Cycle Analyst  ,     08/2016   to   05/2017     Company Name   –   City  ,   State      Vivere Health is a private company specializing in fertility treatments.  Vivere currently operates surgical centers and labs in 7 states and expanding.  Current revenues are $60million), Compute, verify, and report to Accounting monthly revenue for all locations.  Calculate and report volumes to operational and executive leadership.  Verify contractual allowances pertaining to insurance contracts/payments.  Ad Hoc reporting requests from operational, development, and executive leadership.  Financial planning and analysis for expansion projects.  Revenue Cycle reporting for VP of Revenue Cycle.  Maintained compliance of revenue recognition under ASC 606.  Built custom reports in Excel and Adaptive for C suite executives.         Financial Analyst  ,     03/2015   to   07/2016     Company Name   –   City  ,   State      Community Health Systems is a publicly traded company owning/leasing, and operating 199 hospitals in 29 states in the U.S.  Along with home health, hospice, and physician services.  2014 annual revenue was $18.8 billion, Supported the management team with bi-weekly and monthly conference calls with hospitals through the preparation, review, analysis and validation of reports and analysis.  Assisted management team in the monitoring of the financial performance of weekly and monthly key indicators by gathering accurate data through a variety of database products.  Track and prepare reports indicating weekly, monthly, and quarterly revenue recovery within the contract management and compliance division.  Collaborate with division leaders to improve revenue cycle management and revenue recovery within PCCM.  Preparation of annual budget.  Responsible for the accuracy and validity of $40.8 million in annual revenue in compliance with ASC 606.  Database management of PCCM to include 199 hospitals and $45 million in current inventory of contractual revenue.  Relational database management.         Financial Analyst  ,     04/2011   to   05/2014     Company Name   –   City  ,   State      (1st America is a single member limited liability corporation that covers all of southern Georgia for DME, home oxygen, and IV therapy  2013 revenue was $450 million), Conducted comprehensive financial audits, federal and state compliance audits, and agreed upon procedures  Responsible for all general ledger activity, reconciliations, and cash activities  Performed analytical procedures/investigations to detect unusual financial statement relationships  Performed internal control and substantive testing  Identified and communicated accounting and auditing matters to Directors and Owner  Identified alternate revenue streams and capture through forensic review of records, resulting in $7 million plus in new revenue         Managing Partner/Controller  ,     02/2001   to   06/2011     Company Name   –   City  ,   State      Charley O'Corley's is a single member limited liability corporation that served the Lowndes and surrounding area  Annual revenue was $25million.), Purchased business in 2001 and grew revenue from $400,000 to $25 million  Managed financial statement preparation, inventory procurement and all financial, human resource and entertainment aspects of the operation  Worked with CPA on preparation of all tax returns, 1065, 1040A, and state returns  Expanded business from one location to twelve locations  Managed 350 employees on a seven day a week, three shift schedules  Responsible for all compliance measures with federal, state, city and county regulatory bodies         Work History      Senior Accountant  ,   01/2019   to   Current     Company Name   –   City  ,   State      Work with business clients on preparation of payroll tax returns, income tax returns.  Perform monthly bank reconciliations, credit card statement reconciliations.  Meet with new clients to discuss their needs and build a proposal for our services.  Set up tax accounts with proper state and federal agencies.  Process payroll for clients including depositing of 941 taxes.  File sales tax returns.  Respond to client requests in a timely manner.  Prepare financial statements and financial packages for clients.  Work with banking officers to help clients secure funding.  Work with clients to prepare annual budgets.  Daily Accounting and bookkeeping needs in QuickBooks.  Serve as lead Accountant for a wide variety of businesses.  Set up loans and ensure proper amortization for tax benefits.  Balance Sheet reconciliations.  Trial Balance reconciliations.  File quarterly payroll returns.         Senior Accountant/Financial Analyst  ,   06/2017   to   01/2019     Company Name   –   City  ,   State      Maintained financial statements and reporting in QuickBooks for 6 different entities.  Responsible for full accounting cycle work on a monthly basis.  Made GL entries and adjustments to reflect daily activity of 6 different finance companies.  Insured the accuracy and integrity of financial statements.  Audited cash and credit card payments in bank account against cash and credit card receipts.  Audited Cash Drawer reports for accuracy and to ensure proper use of funds.  Tracked daily activities of 6 different finance companies using bank records and a CRM system.  Audited inventory and reconciled against titles and contracts to ensure 100% accuracy.  Completed the monthly close process on time.  Reconciled bank statements for 6 different finance companies.         Revenue Cycle Analyst  ,   08/2016   to   05/2017     Company Name   –   City  ,   State      Vivere Health is a private company specializing in fertility treatments.  Vivere currently operates surgical centers and labs in 7 states and expanding.  Current revenues are $60million), Compute, verify, and report to Accounting monthly revenue for all locations.  Calculate and report volumes to operational and executive leadership.  Verify contractual allowances pertaining to insurance contracts/payments.  Ad Hoc reporting requests from operational, development, and executive leadership.  Financial planning and analysis for expansion projects.  Revenue Cycle reporting for VP of Revenue Cycle.  Maintained compliance of revenue recognition under ASC 606.  Built custom reports in Excel and Adaptive for C suite executives.         Financial Analyst  ,   03/2015   to   07/2016     Company Name   –   City  ,   State      Community Health Systems is a publicly traded company owning/leasing, and operating 199 hospitals in 29 states in the U.S.  Along with home health, hospice, and physician services.  2014 annual revenue was $18.8 billion, Supported the management team with bi-weekly and monthly conference calls with hospitals through the preparation, review, analysis and validation of reports and analysis.  Assisted management team in the monitoring of the financial performance of weekly and monthly key indicators by gathering accurate data through a variety of database products.  Track and prepare reports indicating weekly, monthly, and quarterly revenue recovery within the contract management and compliance division.  Collaborate with division leaders to improve revenue cycle management and revenue recovery within PCCM.  Preparation of annual budget.  Responsible for the accuracy and validity of $40.8 million in annual revenue in compliance with ASC 606.  Database management of PCCM to include 199 hospitals and $45 million in current inventory of contractual revenue.  Relational database management.         Financial Analyst  ,   04/2011   to   05/2014     Company Name   –   City  ,   State      (1st America is a single member limited liability corporation that covers all of southern Georgia for DME, home oxygen, and IV therapy.  2013 revenue was $450 million), Conducted comprehensive financial audits, federal and state compliance audits, and agreed upon procedures.  Responsible for all general ledger activity, reconciliations, and cash activities.  Performed analytical procedures/investigations to detect unusual financial statement relationships.  Performed internal control and substantive testing.  Identified and communicated accounting and auditing matters to Directors and Owner.  Identified alternate revenue streams and capture through forensic review of records, resulting in $7 million plus in new revenue.         Managing Partner/Controller  ,   02/2001   to   06/2011     Company Name   –   City  ,   State      Charley O'Corley's is a single member limited liability corporation that served the Lowndes and surrounding area.  Annual revenue was $25million.), Purchased business in 2001 and grew revenue from $400,000 to $25 million.  Managed financial statement preparation, inventory procurement and all financial, human resource and entertainment aspects of the operation.  Worked with CPA on preparation of all tax returns, 1065, 1040A, and state returns.  Expanded business from one location to twelve locations.  Managed 350 employees on a seven day a week, three shift schedules.  Responsible for all compliance measures with federal, state, city and county regulatory bodies.         Education      Bachelor of Business Administration  :   Accounting  ,   12/2014     Valdosta State University   -   City       GPA: 3.7        Summary    Financial and Accounting professional with expertise in financial analysis, audit, compliance, financial accounting, forecasting, budgeting, and procurement in the healthcare industry. Strong working knowledge of GAAP, FASB, SOX, and ASC 606 procedures. Exceptional analytical ability and problem-solving skills, analysis and solutions of complex problems in conjunction with managing financial outputs, managing teams to achieve defined outcomes with over 15 years' experience in a variety of organizational roles. Advanced knowledge of Microsoft toolsets. Results oriented with proven track record of quick learning ability, increased responsibilities and rapid advancement.      Highlights          Power User of Microsoft Excel Epicor NetSuite QuickBooks Hyperion Great Plains Sage Intacct  Accounting, Hyperion  Accountant, Insurance  Ad, Inventory  Auditing, Leadership  Trial Balance, Microsoft Excel  Balance Sheet, Excel  Monthly bank reconciliations, Payroll  Banking, Process payroll  Benefits, Procurement  Bookkeeping, Proposal  Budgets, QuickBooks  Budget, Relational database  Bi, Reporting  C, Revenue recognition  Community Health, Sage  Compliance audits, Sales  Contract management, Tax  Contracts, Taxes  CPA, Tax returns      Credit, Therapy  CRM, Validation  Client  Clients  Database  Database management  Finance  Financial  Financial audits  Financial planning and analysis  Financial statement preparation  Financial statements  Prepare financial statements  Funds  General ledger  GL  Great Plains  Home health  Hospice  Human resource            Skills     Power User of Microsoft Excel Epicor NetSuite QuickBooks Hyperion Great Plains Sage Intacct,  Accounting, Accountant, Ad, auditing, Trial Balance, Balance Sheet, monthly bank reconciliations, banking, benefits, bookkeeping, budgets, budget, bi, C, Community Health, compliance audits, contract management, contracts, CPA, credit, CRM, client, clients, database, Database management, finance, financial, financial audits, Financial planning and analysis, financial statement preparation, financial statements, Prepare financial statements, funds, general ledger, GL, Great Plains, home health, hospice, human resource, Hyperion, insurance, inventory, leadership, Microsoft Excel, Excel, payroll, Process payroll, procurement, proposal, QuickBooks, Relational database, reporting, revenue recognition, Sage, sales, tax, taxes, tax returns, therapy, validation    ",ACCOUNTANT
"         INTERNATIONAL BUSINESS DEVELOPMENT       Summary     Results-oriented International Sales and Customer Service professional with diverse background in management, international sales, marketing, logistics and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.       Highlights         Professional Ethics  Negotiation skills  Staff training and development  Project management  Territory forecasting    Work flow analysis  Product development  International Sales and Foreign Trade  Food and Beverage Industry Experience           Experience      International Business Development   11/2013   －   Current     Company Name     City  ,   State      Contacted new and existing customers to discuss how specific products could meet their needs.  Identified issues with existing marketing material to drive process improvements.  Identified, coordinated and participated in client relationship-building activities and meetings.  Answered customer questions regarding products, prices and availability.  Successfully prepared product and packaging for export readiness.         International Sales and Customer Service Manager   03/2007   －   10/2013     Company Name     City  ,   State      Successfully managed International customer service department by developing and maintaining excellent service to customers, establish and monitor procedures and service standards for export clearance.  Built excellent relationships with high net worth clients, consistently maintaining near 100% retention.  Optimized supply chain solutions to meet the requirements of the international business plan including evaluation of all modes of transportation, inventory, time to market, landed costs and customer requirements.  Managed all legal, regulatory, and shipping requirements and documents required for international movement of product and services.  Successfully trained and managed the export team to ensure perfect execution of shipment based on country requirements, customer's specification and incoterms.         Contracts Administrator/Customer Service   04/2004   －   10/2004     Company Name     City  ,   State      Aided in the preparation of contractual provisions, the administration of contract proposals and responsible for preparing bids.  Managed and organized the Returns Material Authorization department  Liaison between military customers, management and production.         Customer Service Representative   06/2003   －   03/2004     Company Name     City  ,   State      Acted as a liaison between customers, staff, and management.  Investigated and resolved customer requests and problems.  Tracked and expedited sales orders; ascertaining order accuracy.  Processed a range of financial transactions; maintaining accuracy and balance.         Customer Service and Logistics Manager   08/2000   －   03/2003     Company Name     City  ,   State      Successfully managed domestic customer service and logistics  operations nationwide to ensure fulfillment of shipping orders.  Reduced shipping costs by 20% by negotiating proposed pricing with both LTL and Full truckload transportation companies.  Conducted business development functions by obtaining international customers e.g., meeting at international tradeshows, US Commercial Services.         International Inside Sales Customer Service & Logistics Coordinator   08/1997   －   07/2000     Company Name     City  ,   State      Managed customer service and logistics operations while serving as a liaison between Japan, U.S., and Mexico divisions.  Prepared and provided financial and accounting reports to corporate headquarters.  Analyzed and reduced import, export costs by 15% by implementing various cost control measures and negotiating with various freight forwarders and trucking firms.  Provided support for set up of Maquila Factory in Mexico including initial inventory and asset control system.  Managed off-site employees - customer support, accountant and inventory control supervisor.Trained 12 new employees (accountant and logistics personnel) for U.S. operations.  Set up purchasing and sales functions as well as implemented accounting software and inventory system for company in U.S.         Office Manager/Bilingual Assistant   11/1996   －   08/1997     Company Name     City  ,   State       Assisted in maintaining department attorney personnel files with the utmost confidentiality.  Created and tracked all expenses and client account codes using QuickBooks.  Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.  Coordinated office workflow, e.g., timelogs for Attorneys, scheduling appointments.  Acted as liaison between clients, vendors and attorneys.          Marketing Clerk   07/1995   －   10/1996     Company Name     City  ,   State      Updated Market Share report and prepared Top 400 individual vendor profile.  Controlled product marketing literature inventory including its distribution as well as of promotional prizes and flyers for the sales department.  Responsible for data entry of promotions/spiffs and business correspondence on a current basis.  Coordinated departmental workflow, e.g., scheduling meetings for vendor conferences.         Marketing and Export Assistant   08/1994   －   06/1995     Company Name     City  ,   State      Collaborated with production and senior management to ensure customer satisfaction with services rendered.  Investigated and resolved logistics issues, requests, and problems.  Processed all applicable financial transactions while initiating new sales orders.  Interacted with international/domestic customers and vendors.  Translated medical marketing materials from English and French into Spanish.         Administrative Assistant and Customer Service Representative   01/1992   －   07/1994     Company Name     City  ,   State      Directed multi-functional interface between sales, senior management, and finance.  Served as primary point of contact between international and domestic suppliers and end users.  Successfully and efficiently controlled short life span product inventory limiting possibility of overstocking while preventing stock outs.         Education          Associate of Arts  :  Irvine Valley College   -   Managerial Finance and Accounting    City  ,   State                  Bachelor of Arts  :  Autonomous University of Guadalajara   -   Accounting    City  ,   State  ,   Mexico                Certificate  :  State of the Arts Business Works   -   Inventory Control and Order Data Entry    City  ,   State                  Certificate  :  8th and Walton   -   Selling to Walmart Mexico and Central America    City  ,   State              Skills     Fluent in oral & written Spanish, reading competency in French, proficient in Microsoft Word, Excel, PowerPoint, and Outlook. MAS90, MAS200, Greatplains.    ",BUSINESS-DEVELOPMENT
"         MANAGER, CONTINUOUS IMPROVEMENT             Skills        Fiber Optics Repair Technical Skill Set * Formal Training: Learjet 24, Piper Cherokee, AeroCommander 520, and Cessna 310 Airframe and Powerplant systems. * General: Inspections, troubleshooting, and airworthiness determinations made on aircraft utilizing technical publications, FAR's, manufacturer maintenance manuals, part catalogs and schematics. Completed logbook and paperwork documentation. * Powerplant: Performed inspection, repair, installation and troubleshooting on turbine, turboshaft, reciprocating engines, and systems therein including: Induction, Exhaust, Fuel, Ignition, Electrical, Communication/Navigation, Ice and Rain, Instruments and APU. * Airframe: Performed maintenance and inspections on Hydraulic/Pneumatic systems, Electrical, Fire protection, Flight controls, and Interiors. Fabricated airfoils (sheet metal and composite) from blue print drawings. Performed registration marking and painting of aircraft surfaces.            Professional Experience      Manager, Continuous Improvement    November 2014   to   Current     Company Name   －   City  ,   State    Hours worked per week: 40hrs Responsibilities Utilize the tools of Six Sigma and Lean to improve processes across the facilities. Lead cross-functional teams in identifying root cause, developing, and implementing a solution. Manage employees assigned as project leaders for Continuous Improvement projects and events. Eliminate waste and variation throughout the facility using Continuous Improvement roadmaps, tools, and methodologies to reduce overall cycle times and to improve profitability. Identify, lead, teach, and implement improvements by effectively using Continuous Improvement tools including 5S, Kaizen Events, Value Stream Mapping, Cause and Effect Analysis, Process Controls, Visual Controls, Flow production, variation reduction and waste elimination. Skills Used Project Management, Managerial skills, Time management, Public speaking, Organizational Skills, MS Office        A&P Mechanic / Aircraft Technician    April 2014   to   October 2014     Company Name   －   City  ,   State    Hours worked per week: 60hrs Responsibilities Assign work to Mechanics. Lead and guide activities of all assigned personnel, assuring all maintenance is completed in compliance with established company policies, procedures, and applicable FAA regulations. Order and track ordered parts and materials necessary to complete assigned task. Monitor job estimates. Perform on the job training as required. Verify qualifications of assigned employees. Hours worked per week: 60hrs Responsibilities Troubleshoot maintenance issues. Scheduled repairs and maintenance on the aircrafts interior (including seats, overhead bins, etc), and exterior (flaps, slats, actuators, etc). Accomplishments I received a reward for diligence and hard work as a Temporary Lead, during a contracted flap modification, in which I assisted in organizing manpower in a way that ensured on time delivery of aircraft.        Aviation Technician    September 2010   to   September 2013     Company Name   －   City  ,   State     Hours worked per week: 40hrs Trouble shoot mechanical malfunctions of engines Launch and recover aircrafts Perform maintenance on time sensitive parts Perform minor repairs on airframe and engine Perform Fuel and Defuel of aircraft Perform engine operational checks upon completion of maintenance         Sales Associate    September 2008   to   August 2010     Company Name   －   City  ,   State    Create shelf displays for games and gaming systems Provide shoppers with detailed information used in the decision making process Ensure games, iPods, media and accessories are properly stocked Ensure cleanliness of sales area Operate cash register Help other associates on the sales floor Create shelf displays for computers and accessories Provide shoppers with detailed information used in the decision making process Ensure computers and accessories are properly stocked Ensure cleanliness of sales area Operate cash register Help other associates on the sales floor        Education and Training      BS   :   Aviation Business Administration, Safety  ,   2018    Embry-Riddle Aeronautical University   －   City  ,   State  ,   US    BS in Aviation Business Administration with a minor in Safety Embry-Riddle Aeronautical University - Daytona Beach, FL 2015 to 2018        Master   :     2014    Six Sigma Villanova University   －   City  ,   State  ,   US    Master Certificate in Six Sigma Villanova University - Villanova, PA 2014 to 2014        AS   :   Aviation Maintenance  ,   2010    National Aviation Academy   －   City  ,   State  ,   US    AS in Aviation Maintenance National Aviation Academy - Clearwater, FL 2008 to 2010 Fiber Optic Repair        Military Experience      E5-SGT   August 2001   to   January 2009    Company Name         Service Country: United States Branch: Marine Corp Rank: E5-SGT August 2001 to January 2009 As an aviation electronics technician, I repaired electronics aircrafts systems, troubleshot, repaired and replaceable electronic components. Gained knowledge in reading and comprehending schematics and diagrams. I also performed routine maintenance on test benches and equipment. When I achieved the rank of E3 LCPL, I gave instruction on troubleshooting and repairing solid state devices. I was also responsible for Inspecting and maintaining electronic test equipment.  As a Marine Security Guard I protected three different Embassies around the world.  I monitored and safeguard classified material and Embassy personnel.  I was trained in diffusing hostile situations and I investigated security and safety violations and wrote over 300 detailed incident reports.         Certifications     Master Certificate in Six Sigma Villanova University - Villanova, PA 2014 Present   Certified Lean Six Sigma Black Belt Villanova University - Villanova, PA May 2015 to Present   Airframe and Powerplant Mechanics license issued by the FAA - December 2010 to Present        FCC Elements 1, 3, & 8 March 2011 to Present     FCC GROL or General Radiotelephone Operator license with ship radar endorsement FCC Commercial Operators License (Marine Radio Operator Permit)        Languages     Read/ Write/ and Conversational in Chinese (Mandarin)        Skills     Maintenance, Aviation, Security, Microsoft Windows, Microsoft Windows 95, Schematics, Windows 95, Airframe, Engines, Fuel, Security Guard, Associate, Cash, Cash Register, Of Sales, Sales, Sales Associate, Sales Floor, The Sales, Games, Aviation Maintenance, Fiber Optic, General Aviation, FAA, Training, Continuous Improvement, Kaizen, Managerial, Mapping, Ms Office, Organizational Skills, Process Controls, Project Management, Six Sigma, Six-sigma, Time Management, Actuators, Seats, FCC, Airfoils, APU, Aviation Electronics, Black Belt, Documentation, E3, E-carrier, Exhaust, Fiber Optics, Fire Protection, Flight Controls, Hydraulic/pneumatic, Induction, Inspection, Inspections, Operators License, Optics, Ordering Points To Identify The Clustering Structure, Painting, San, Sheet Metal, Storage Area Network, Technical Publications, Turbine    ",AVIATION
"         FINANCIAL ANALYST             Highlights        Microsoft Excel and PowerPoint (intermediate), Capital IQ (intermediate), FactSet (intermediate), SNL (intermediate),
Bloomberg (beginner/intermediate), SPSS (intermediate)              Experience      Company Name     July 2015   to   Current     Financial Analyst   City  ,   State      Support CEO and corporate operating committee directly by shaping and implementing AIG's strategy on a global level Initiate, evaluate and execute M&A deals and innovation investments in order to enable AIG's inorganic growth Selected Transaction Experience and Strategic Projects: 500 Million Divestiture Work with senior management to identify ~$208 million of allocated versus direct expenses in order to make normalizing adjustments to pretax operating income (PTOI) and drive up valuation price of divested entity Craft marketing language and organize flow of confidential information memorandum in order to prepare company leadership for management discussions with potential buyers Manage virtual data room, track buyer due diligence questions and assist in all steps of running the divestiture process Joint Venture Merger to Expand Commercial Business by ~$200 Million Analyze portfolio of joint venture partner in order to compare net premiums written of AIG's book of business to partner's Strategize with senior management to produce non-binding first round presentation in order to engage partner in equal and active ownership of the joint entity 20 Million Investment in Biotechnology Company Research business models, products, customers, technology and existing market share of private company and over 10 competitors in order to evaluate strategic rationale for investment Write memo detailing industry dynamics, analysis of peer strengths versus weaknesses and investment recommendation Selection of AIG Peers Build database of financial metrics including market capitalization, total revenues and assets, segment (property and casualty versus life and retirement) revenues and assets from 70 companies in order to formulate a peer list and competitor set for AIG Create presentation summarizing peer selection methodology to be delivered to corporate operating committee in order to determine 2015 long-term incentive plans for AIG.          Company Name     June 2014   to   August 2014     Investment Banking Summer Analyst   City  ,   State      Supported Industrials Coverage Group by building client presentations, evaluating and compiling financial metrics and aiding in model analysis and valuation Selected Transaction Experience and Strategic Projects: Transportation Company's ~$6 Billion Initial Public Offering Compared management and board structure in 9 peer filings in order to help senior leadership in the drafting of the prospectus and road show materials 170 million Buy-Side M&A Compiled 8 years of titanium price and production data in order to project summary financials and aid private equity buyer in determining valuation price of the target company 100 million Strategic Planning Analysis Identified over $100 million in fees for senior management's evaluation of deal pipeline and future budgeting Pitches and Client Presentations Built over 50 acquisition target profiles in order to help group pitch M&A opportunities to 5 different clients.          Company Name     September 2013   to   December 2014     Co-President   City  ,   State      Taught 30 undergraduates stock market fundamentals and socially responsible investing in order to increase financial literacy ·  Evaluated public companies by analyzing strategy and operations, examining financial statements and performing valuation ·  Invested $1,000 of fundraised money in selected microfinance businesses, B corps, or charities to support social impact.  Bloomberg Analytics Boot Camp (500+ applied; 24 selected), New York, NY, Participant          May 2013 ·  Trained for one week in Analytics and Sales to gain exposure to equities, fixed income and commodities ·  Operated Bloomberg Terminal to obtain data for 10 stock pitches, technical analyses of securities and industry overviews.          Education      Yale University     May 2015       Diploma      City  ,   State              Bachelor of Science  :   Economics and Psychology    GPA:   GPA: 3.75/4.0 GPA: 3.77 GPA: 3.89    Economics and Psychology GPA: 3.75/4.0 GPA: 3.77 GPA: 3.89 2nd Place/40 students: Corporate Ethics, Yale-China Association Symposium on Global Strategic Leadership ·  Relevant Coursework: Strategic Management, Accounting & Valuation ·  Cumulative SAT score: 2390 (Math: 800; Verbal: 790; Writing: 800), Cumulative GMAT score: 770        Languages    Mandarin Chinese (native fluency), Spanish (conversational proficiency)      Interests    Traveling, piano, violin, table tennis, swimming, volunteering, pistachio ice cream, Yelp      Additional Information      Interests: Traveling, piano, violin, table tennis, swimming, volunteering, pistachio ice cream, Yelp        Skills    Accounting, Biotechnology, Bloomberg, book, budgeting, commodities, Client, clients, database, drafting, due diligence, equities, equity, senior management, financials, financial, financial statements, fixed income, innovation, investments, IQ, Leadership, Mandarin Chinese, marketing, market, materials, Math, Microsoft Excel, money, PowerPoint, Presentations, Research, Sales, SAT, securities, Spanish, SPSS, strategy, Strategic, Strategic Management, Strategic Planning, Symposium, Transportation, Valuation, written   ",BANKING
"         ENGLISH LANGUAGE ARTS TEACHER       Summary    I am passionate about teaching and caring for students holistically. I believe it is crucial for students to develop critical thinking skills as they develop their sense of self and their worldview. I prioritize teacher collaboration to develop a community among educators and to develop best practices. I pursue professional development opportunities to better serve all of my students with an emphasis on equity, differentiation and inquiry-based learning. I have recently completed my National Board Certification pending results in January of 2019.      Skills     Educational Leadership  Classroom Management  Variety of Teaching Strategies  Multimedia Teaching and Learning  Inquiry-Based Learning       Education     10/2013   to   06/2017     English Language Arts Teacher    Company Name   －   City  ,   State     I have worked at Lakes High School in the Clover Park School District for the past five years. In my time at Lakes, I have taught 9th grade, 11th grade and 12th grade English as well as AP Literature and AP Language. Due to some teacher turnover and the adapting needs of the English department, I have had the opportunity to build my experience across grade levels and develop curriculum after curriculum to suit the needs of students at various ages. As a result, I believe one of my greatest strengths is my understanding of the skills necessary at each grade level for students to successfully exist high school career or college-ready.         06/2016   to   06/2017     Head Of English Department    Company Name   －   City  ,   State    For the past two years I have served as the English Department Head. This position required planning and scheduling of monthly departmental meetings, allocation of department funds, participation in the District Literacy Committee and disseminating information from administration to English teachers, and vice versa. To better serve the English department, I initiated monthly meetings with our Principal, Mrs. Mauer-Smith, to plan department meetings. Additionally, teachers were invited monthly to contribute agenda items or areas of professional development interest to inform these meetings and make them as meaningful as possible.       07/2016   to   06/2017     ASB Advisor    Company Name   －   City  ,   State    I was very excited to accept the position as the ASB Advisor at Lakes High School. In our Leadership Program, I highly prioritized student-leadership and facilitation. It was a regular practice that I met with our Senior ASB officers to discuss Leadership Development content and project management that they would facilitate in future classes. I saw my role as advisor to highlight student abilities, passions and ideas to build beautiful products while teacher students the value of understanding the process by which products come to be. All year, we emphasized the pillars of Knowledge, Courage and Compassion to serve our student body and develop personally as Knowledgeable, Courageous and Compassionate people.        Education     2012     Master in Teaching  :   Secondary Education    University of Washington   －   City  ,   State  ,   United States     English Language Arts Endorsement  English Language Learner Endorsement        2011     Bachelor of Arts  :   English    University of Washington   －   City  ,   State  ,   United States    Minor in Education, Learning and Society       2009     Associate of Arts      Tacoma Community College   －   City  ,   State  ,   98409    Running Start Program     ",ARTS
"         MASTER TEACHER       Highlights          Home schooling knowledge  Calm and patient  Certified in Early Childhood Education  Head Start programs      Strong communicator  Toddler and preschool curricula  Classroom management  Classroom management            Skills     I have a lot patience, I communicate really well with children,  I can usually calm a stressful situation quickly.       Education        Early Childhood Education   2000     San Jacinto College   －   City  ,   State  ,   USA    Coursework in Child NutritionChild Abuse Awareness trainingCoursework in Emergency PreparednessCoursework in Behavior ManagementEmphasis in Child Development        High School Diploma  ,   General   1991     Beaumont High School   －   City  ,   State  ,   USA    Emphasis in Child Development        Experience      Master Teacher     Sep 2010   to   Apr 2013      Company Name   －   City  ,   State    Conducted small group and individual classroom activities based on differentiated learning needs.Encouraged students to be understanding of and helpful to others.Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.Physically and verbally interacted with students throughout the day to keep them engaged.Supported students in developing strategies for individual needs and classroom group dynamics.Organized field trips to local parks, fire stations and zoos.Helped prepare daily lesson plans for activities and lessons.Implemented emergent curriculum to encourage student participation.Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.Wrote daily and weekly lesson plans.Administered minor first aid to injured students.Applied the positive reinforcement method to redirect negative behaviors.Promoted language development skills through reading and storytelling. implemented family style meals. conducting parent/teacher conferences. and kept personal profiles of each child.        Teachers Associate      Aug 2004   to   Nov 2009      Company Name   －   City  ,   State    Promoted language development skills through reading and storytelling.Applied the positive reinforcement method to redirect negative behaviors.Conducted small group and individual classroom activities based on differentiated learning needs.Assisted 5-6 children per station during small group learning periods. Organized field trips to Encouraged students to be understanding of and helpful to others.Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.Physically and verbally interacted with students throughout the day to keep them engaged.Helped prepare daily lesson plans for activities and lessons.Implemented emergent curriculum Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.Physically and verbally interacted with students throughout the day to keep them engaged.Communicated effectively with educators from various grade levels.Wrote daily and weekly lesson plans.Administered minor first aid to injured students.to encourage student participation.Organized field trips to local parks, fire stations and zoos.Maintained daily records of children's individual activities, behaviors, meals and naps. Established a safe play environment for the children.Distributed quarterly educational assessments, similar to report cards, to each parent.Developed professional relationships with parents, teachers, directors and therapists.Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.Maintained daily records of children's individual activities, behaviors, meals and naps.        Teacher aide     Aug 1999   to   Mar 2001      Company Name   －   City  ,   State    Promoted language development skills through reading and storytelling.Applied the positive reinforcement method to redirect negative behaviors.Conducted small group and individual classroom activities based on differentiated learning needs. Organized field trips to local parks, fire stations and zoos. Assisted 5-6 children per station during small group learning periods.Encouraged students to be understanding of and helpful to others.Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.Physically and verbally interacted with students throughout the day to keep them engaged.Supported students in developing strategies for individual needs and classroom group dynamics.Helped prepare daily lesson plans for activities and lessons. Implemented emergent curriculum to encourage student participation. Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.Communicated effectively with educators from various grade levels.Wrote daily and weekly lesson plans.Administered minor first aid to injured students.Maintained daily records of children's individual activities, behaviors, meals and naps.Established a safe play environment for the children.Created and implemented developmentally-appropriate curriculum that addressed all learning styles.Distributed quarterly educational assessments, similar to report cards, to each parent.Maintained a child-friendly environment with access to outdoor activities.Completed all required documentation for the National Head Start program.        Extra-Curricular Activities     I ran the nursery at my church for a yea and then taught Sunday school for the older kids for another two years .  I also helped run an after school ""get your homework done here"" program the community started where kids that didn't have help at home could come to us and get help with their homework or for the younger children the parents could enroll them and they would come daily after school.       Summary     Talented early education professional with diverse experience in planning and implementing various activities for promoting physical, social, emotional and intellectual growth of children.    ",TEACHER
"         INTERNATIONAL CODE COUNCIL (ICC) SPECIAL INSPECTOR AND CONSTRUCTION MATERIALS TECHNICIAN (CMT)       Objective    My objective is to obtain and secure a meaningful position integrating my skills with the expertise of my co-workers, resulting in a successful service provided to the client.  Additionally, I am eager to gain knowledge through my own hard work and the tutelage of my superiors to earn advancement within the organization.      Skills          Proficient in Microsoft Windows, Word, Excel.  General knowledge of GAAP that continues to grow through hard work.   14 years progressively advancing experience in civil construction materials testing and inspection.  Constant communication with contractors, craft, and co-workers in collaborative effort to complete task at hand.        Natural leader who is team oriented with strong desire succeed in accounting field.    Able to communicate effectively both verbally and in writing to clients, co-workers, and superiors.   Productive worker in fast-paced, time-sensitive environment, while remaining within budget.   Courteous team member who works with high levels of integrity and professionalism.             Experience      International Code Council (ICC) Special Inspector and Construction Materials Technician (CMT)     03/2015   to   Current      Company Name   City  ,   State      

ICC Special Inspector Reinforced Concrete

Rebar and
     concrete placement inspections, and epoxy anchor
     bolt inspections.
  
Concrete, Soils, and Asphalt Field Testing
Technician.           ICC Special Inspector and CMT Technician     11/2014   to   03/2015      Company Name   City  ,   State      ICC Special Inspector Reinforced Concrete

Rebar and
     concrete placement inspections.  
Concrete, and Soils Field Testing
Technician.    Gradations, proctors, moisture content, -200 wash.   Input data in computer programs and present final results to clients  in timely, cost-effective professional manner.

          ICC Special Inspector and CMT Technician     05/2014   to   11/2014      Company Name   City  ,   State      ICC Special Inspector Reinforced Concrete

Rebar and
     concrete placement inspections, and epoxy anchor
     bolt inspections.  

Concrete, Soils, and Asphalt Field Testing
Technician.           Construction Materials Testing Lab Manager/Lead Technician     06/2010   to   11/2013      Company Name   City  ,   State      

Rebar and
     concrete placement inspections, and epoxy anchor
     bolt inspections.  Estimating potential job costs for proposals.  

Concrete, Soils, and Asphalt Field Testing
Technician     Grout cubes and prisms, intermediate experience in Masonry.  

Lab Testing Technician-Gradations,
     proctors, moisture content, -200 wash, specific gravity/absorption, concrete/grout
     breaks, sand equivalent, percent fracture.    Input data in computer programs and present final results to clients  in timely, cost-effective professional manner.



          Quality Control Inspector Level II     10/2007   to   01/2009      Company Name   City  ,   State      URS-Washington Division - Eunice, NM-National Enrichment Facility QCI qualified in civil soils II, civil concrete II, receipt inspection II and coatings II.  Verify field operations to ensure compliance with specifications, plans, procedures, ASTMs, 10 CFR Part 50 Appendix B and ASME standard NQA-1.  Perform QC inspections on the batch plant, concrete, grout, and backfill operations.  Receipt inspection of concrete constituents as batch plant inspector.         CMT Technician II     03/2007   to   10/2007      Company Name   City  ,   State      Hanford Nuclear Reservation-Vitrification Plant RPP-WTP.  Concrete, Soils, and Lab Materials Testing Technician Level II.  Cross-reference job site specifications and plans, ASTMs, and other industry standards to ensure proper testing and inspection on a 10 CFR Part 50 and ASME NQA-1 job site.   Sand-cones, Kelly ball drop, flow test, cast cylinders for CLSM.

  Grout flow, cast cubes and prisms.         Non-Permanent Transportation Technician II     03/2006   to   12/2006      Company Name   City  ,   State      WSDOT-SCR   - Union Gap, WA -Various projects Transportation Technician II (non-permanent) Concrete, Soils, and Asphalt Field Testing Technician.  Read and interpret plans while cross-referencing with state specifications and construction manual.  Layout including staking/marking various offsets, signing, monuments, and planned work for contractor to complete.  I have inspected the following operations:  grinding, rumble strip, replace/install RPM's, mechanical and hand scaling, drilling and grouting of rock/anchor bolts, backfill, striping, guide posts, install/move jersey barrier, curbing, aggregate weigh station, rock crushing plant, ticket taking on paver for quantities and yield both short and long, and hydro-demolition.         Concrete/Soils Lead Materials Testing Technician     04/2003   to   11/2005      Company Name   City  ,   State      Hanford Nuclear Reservation-Vitrification Plant RPP-WTP.  Cross-reference job site specifications and plans, ASTM's, and other industry standards to ensure proper testing and inspection on a 10 CFR Part 50 Appendix B and ASME NQA-1 job site.  In charge of complying with testing frequencies to meet construction plans and specifications.  Manage man power to cover the field and lab testing operations.  Review all technicians' reports to ensure accuracy.  Concrete, Soils, and Lab Materials Testing Technician Level II.         Education      High School Diploma  :   College Preparation   1999     Eisenhower High School   City  ,   State  ,   USA      National Honors Society- GPA:  3.6/4.0.  Academic Athlete Award, and Captain of Football Team.   Future Business Leaders of America.            Industrial Technology    2002     Western Washington University   City  ,   State  ,   USA      98 credits earned.          Associate of Arts  :   Pre-Business   2015     Yakima Valley Community College   City  ,   State  ,   USA      GPA: 3.7/4.0, President's list, spring 2015.         Bachelor of Science  :   Accounting   2017     Central Washington University   City  ,   State  ,   USA      CWU Junior status- GPA: 3.0/4.0, with 156 total credits earned.  Accounting Major-Cyber Security Minor, Working toward CPA.   Courses include:  Financial and Managerial Accounting, Intermediate Accounting I, Cost Accounting, Microsoft Excel I, Windows 10, Administrative Management, and Business Communications.          Certifications      ICC Special Inspector- Reinforced Concrete.  American Concrete Institute (ACI) Field Testing Technician Level 1.  Nuclear Densometer Safety Handler.           ",CONSTRUCTION
"         PATIENT HEALTH ADVOCATE       Summary    As a Patient Health Advocate, I am highly motivated and qualified in customer service.  By establishing a quick rapport and utilizing both a calming and inquisitive style, I am confident that my many years of experience will prove to be an asset.  I am seeking a position that will provide a variety of new skills and experience.      Skills          Client relations specialist  Conflict resolution techniques  Focused on customer satisfaction  Skilled multi-tasker         High customer service standards  Call center management experience  Telecommunications knowledge  Proficient with Microsoft Office Suite            Skills     Careful and active listener  Professional and friendly,  Multi-tasking,  Computer Proficiency, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Typing, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook         Experience     November 2016   to   Current     Company Name    City  ,   State    Patient Health Advocate        Ability to motivate patients to utilize therapy equipment in accordance with their physician's direction.  Combined skills encouraging complying with equipment utilization while facilitating an effective and efficient resolution that the patient accepts and can adhere to.  Manage all aspects of patient compliance monitoring for a specified regional and/or state demographic using patient monitoring applications and resources.  Use application to manage administration features, patient administration/data (loading and correcting usage data, creating or editing patient accounts) prioritizing work assignments.  Conduct field office intervention calls to assist staff with specific patient support to overcome barriers and improve their  therapy usage.  Create work orders and schedule patients for field office visits with appropriately trained staff.  Promptly and professionally respond to incoming telephone calls and emails from patients, employees and referral sources.  Monitor patient concerns, patient satisfaction and grievance issues for investigation and resolution.  Assist management in developing solutions to better enhance work flows and process efficiency.         September 2010   to   November 2016     Company Name    City  ,   State    Senior Customer Qualification specialist        Respond to telephone, fax and EDI inquiries and orders from referral sources and homecare patients.  Document referral request for coordination of care.  Provide information on equipment supplies and services.  Assist walk-in patients with the selection of equipment, supplies and services.  Demonstrate professional etiquette and courtesy when interfacing with customers.  Resolve patient/customer complaints by identifying problems and coordinating appropriate corrective action.  Assesses patient needs and promotes company products and services.  Complies with and adheres to all regulatory compliance areas, policies and procedures and ""best practices"".         June 2010   to   September 2010     Company Name    City  ,   State    Customer Service Associate/Cashier        Receives payment from customers for the purchase of merchandise.  Operates a cash register and manages cash to no variances.  Provides service to customers.  Processes customer sales to include accepting payment, packs merchandise and issues receipts and change.  Maintains the appearance of store which may include, stocking and performing general housekeeping duties.         November 2008   to   May 2010     Company Name    City  ,   State    Customer Service Supervisor        Supervise a Child Support customer service call center.  Duties included maintaining daily statistics of the unit and monitoring daily performance of service representatives and providing constructive criticism to help them improve their skills.  Serve as a resource to others in the resolution of complex problems and issues using ACSES software.  Bi-weekly submission of payroll.  Hire new employees and administer disciplinary action up to and including termination.  Supervise the daily activity of the call center policy and procedures.         April 2006   to   November 2008     Company Name    City  ,   State    Case Manager        Responsibilities included working with families low-income families to obtain child care assistance.  Semi-annual reviews of cases to determine eligibility for assistance.  Managing new client orientations and communicating daily with clients about the status of their case.          Education and Training     1985     Alameda High School   City  ,   State  ,   United States    General   High School Diploma         ",ADVOCATE
"         CONSULTANT           Career Overview    Vidya is a Graduate in Computer Science with over 9 years of professional experience in Customer Relationship Management in roles of Solution Architect, Functional Analyst, Process and Implementation Consultant for large customers in Pharmaceutical & Chemical, Consumer and Industry Product, Public Sector Industry in the United States.
Excellent Networking and Communication skills, Client Relationship Management, Expectation Management and People Management are her core strengths along with Customer Relationship Management. Her understanding of industry and processes, ability to connect with different levels of the organizations with equal ease, combined with the integrity and passion, is what she brings to the work place.
Vidya started her career at Adapt One Technologies in Business Consulting, working across different industry sectors. In September, 2010 she moved to Deloitte Consulting LLP in CRM Consultant role in the US, which provided her with a wealth of experience as well as exposure across the entire business application Proposals, consulting and project management disciplines.      Qualifications        Big Machines Configuration
*Siebel Tools 8.1.1.10, Siebel Administration, eScript, VBScript and Java Script
*VB, SQL, MS Excel, Word and Power Point, Access.                Work Experience      Company Name     September 2010   to   March 2015     Consultant   City  ,   State      Client-Healthcare Company who specializes in supplying health information technology solutions Led the development of Oracle CPQ Cloud solution prototype to provide the Sales and Marketing Team a high level understanding of the art-of-the-possible.  Its quality was appreciated and helped us win the next Implementation Phase assignment with the client Reviewed and updated the quality of the functional design documents Increased system transparency by developing business process models and wireframes to aid in the business to technology translation Performed Fit Gap analysis on requirements and Oracle CPQ out-of-the box functionality Client- Large scale CRM Implementation project for a Public sector client located in Canada Developed test strategy and approach to test various module within the Siebel ICM solution Developed the test scripts and executed testing scenarios for Financial Management, Benefit Plans, Activities, Data Warehouse etc modules Supervized and managed the testing effort of 5 consultants and ensured the project was delivered before the deadline Gathered data and prepared daily status report for Project Leadership Client-Leading global Information Technology Company based in US Collaborated with business users in JAD sessions to understand their key business issues, and critical processes, business objective expected from program Documented user requirement pertaining to Approval and Document Output, developed process flows, design document and system workflows to highlight interactions between boundary system Researched and prepared Language and Currency matrix document highlihghting the languages supported by BigMachine application, the quality of which was highly appreciated by the client Client- North America's leading provider of Integrated Environmental solutions Played the role of Siebel SME to the training team, acting as an IT liaison between client's Change Management team and Technical team, providing them with expertise on Siebel Order to Cash solution Appreciated by client for my ability to communicate complex technical issues in a non-technical manner to business users Independently led the effort of setting up and maintaining Siebel Environment from scratch to enable 500 Customer Reps to perform hands on practice during Training Delivery.  Worked closely with various boundary system leads to troubleshoot and find resoultion to technical issues on an ongoing basis Developed Conceptual, Functional Design and Siebel Integration Design documents Client- A volunteer led humanitarian organization that provides emergency assistance, disaster relief and   education inside the United States.  Implemented Siebel Marketing and Siebel eEvents application as part of a single DRMS platform enabling the business to fully realize the benefits of Donor Segmentation and Lifetime Value, Recruitment optimization and Donor and Sponsor Loyalty Programs Gathered reporting business requirement by conducting client meetings Prepared Functional and Technical and Design Document.          Company Name     October 2008   to   September 2010     Siebel Configurator / Developer   City  ,   State      A Japanese pharmaceutical company having office located in Chicago area Worked on requirement analysis, design, coding, unit testing, documentation, maintenance and application support of Siebel 7.8.3 SFA application Managed the Global PC Refresh project ensuring Siebel works well with Windows 7 Deployed the customized Siebel application on new operating system to over 1000 Reps Client: A Japanese pharmaceutical company having office located in New Jersey Developed and configuring Siebel 7.8 ePharma applications.  Worked on gathering requirements, created prototypes, met with various business users including business support, sales and marketing teams to capture business requirements Performed Unit testing, System testing and Performance testing.          Company Name     November 2004   to   August 2007     Analyst   City        Responsible for maintaining critical Client information pertaining to 7 cost centers Work extensively on Crystal Reports to retrieve any kind of information required by client.  Suggest initiatives that can bring time/ hard dollar save.  Analyze and send MIS reports to various teams and department heads across JP Morgan.  Professional Achievements/Trainings Received ""Applause Award"" in 2011 and 2012 for outstanding value to client service in Deloitte.  Have worked on multiple sales pursuits specifically contributing around technical feasibility and estimation.  Salesforce.com Administration Essentials Salesforce.com Force.com Developer.          Education and Training      Welingkar Institute of Management Development and Research     April 2005       Diploma  :   Finance Management Accounting and Finance        India    Finance Management Accounting and Finance        University of Mumbai     May 2004       IT  :   IT        India    IT        Skills    approach, art, benefits, developing business, Change Management, com, CRM, Crystal Reports, Client, Data Warehouse, documentation, Financial Management, Functional, health information technology, ICM, Information Technology, Japanese, Java Script, marketing, meetings, Access, MS Excel, office, Power Point, Windows 7, win, Word, works, MIS, next, operating system, optimization, Oracle, Developer, processes, coding, Project Leadership, quality, Recruitment, reporting, requirement, Sales, scripts, Siebel, Siebel 7.8.3, Siebel 7.8, SQL, strategy, Training Delivery, translation, troubleshoot, VBScript, VB   ",CONSULTANT
"         SENIOR FINANCIAL ANALYST         Professional Summary          Skills                    Work History      Senior Financial Analyst  ,     01/2012  
                            to   Current     Company Name   –   City  ,
                          State      Manage the entire month end accounting close process related to accruals and reclass for the Mortgage Banking Technology line of business; build checks and balances into the accrual process.  Create and maintain procedures and documentation for the monthly accrual process.  Get business managers validate the most significant monthly expenses for their respective towers in an effort to better manage expenses.  calculate accruals and prepare billing information for allocations Manage the MBT monthly forecast process and annual budget by creating detailed Tower budgets pertaining to Cap send and fixed Price and T&M that is reviewed and signed off upon by Technology directors and in line with overall goals of the Technology organization.  Manage monthly beeline headcount costing process (T&M and Fixed Price) for consulting expenses to be used in the monthly forecast process as well as in the monthly accrual process.  Manage the monthly direct expenses upload into Chase companywide corporate reporting system (CSPRA); built checks and balances around the data upload process to ensure direct expenses line items reconciliation between Mortgage Banking Technology repository and Chase companywide reporting system.  Manage monthly expense reporting and analysis; prepare Technology Executive Management Reporting - built checks and balances to ensure that data that flow into the time series are complete and accurate to support the narrative which accompanies the Technology EMR deck.  Create executive-level financial reporting package to support LOB business reviews; perform ad hoc financial analysis involving expense trends and business drivers Manage the weekly signing party process to ensure timely and relevant expenses management through deep thorough analysis of beeline items as well as software spend and Sow (Statement of work) spend.  This helps the MBT finance clearly identify risks as well as opportunities to plan and put the Technology operation in a better position to capture those risks/Opportunities in the forecast process.  Participate in creation of business cases and spending requests Assist with evaluation, reporting and control of Capital Expenditure projects Support Mortgage Banking Technology (MBT) on business case financial reviews and approvals.  Manage third party Vendor details - actual spend vs.  Budget / Forecast.  Manage monthly capitalization process and accounting entries associated with it.  Revamp and improve many business processes within MBT (Mortgage Banking Technology).  2012.         Senior Financial Analyst  ,     01/2001  
                            to   01/2004     Company Name   –   City  ,
                          State      Responsible for managing all financial aspects of the IT finance of JPMorgan Chase.  Main responsibilities involve: Assist nine programs management, DOCS project.  Assist Chase Home Finance (CHF) Information Technology management in managing project cost.  Work with senior management to complete the annual budget process by reviewing and providing suggestions to process and department managers.  Prepare quarterly financial forecasts and presented recommendations based on analysis to senior management.  Lead the preparation of the monthly reporting package to include variance analysis on budgets, balance sheet, cash flows and income statements.  Assist in creating awareness and implementation of Home Lending policies and procedures Develop and present on capital request projects, which included the review and analysis of the business case as well as providing NPV and IRR analysis.  Prepare various summaries submitted to JPMorgan Chase Home Finance steering committee.  Research all costs for projects as requested, using system and reporting tools such as Project Accounting  & Reporting (PAR), Finance Gate, Team Files, PC Fast, Document Direct and Others.  Assists in standardizing reports, templates Liaison with Corporate Finance and Corporate Accounting departments on financial analysis and reporting issues Build and maintained local databases (using access) and other record keeping systems for projects data.  Assist various Senior Vice Presidents, upon demand, with research, documentation and preparation of reports and presentation to CHF (Chase Home Finance) business clients and other groups.         Senior Financial Analyst  ,     Company Name   –   City  ,
                          State      Responsible for day-to-day activities related to the update and maintenance of Huntington's mortgage hedging applications: daily update of pricing assumptions, perform complex analysis of financial markets, Complete complex analysis related to mark-to-market of Huntington's mortgage position.  Oversee the on-going maintenance of the hedging and position reporting system and other required models Oversee the compilation of detailed reports and analysis for financial reporting Oversee the daily activities of less senior Financial Analysts Perform detailed analysis through the use of Access/SQL Databases.  Assist in the monthly forecasting of Home Lending revenue and expense; responsible for the forecast of such segments as Servicing, Shared Support, and Consumer Lending.  Perform monthly reporting for the Home Lending division with emphasis on detailed income and Expense statements for such segments as Servicing, Consumer Lending, Portfolio, Loan Default, Production, and Marketing; create other reports such as Balance Sheet, Margin Analysis, Rate Variance Analysis, and headcount analysis.  Develop and maintain such model as Servicing profitability per loan, Secondary Marketing performance, Cost to Service loans, capitalized servicing, delinquency statistics, and retention analysis.  Prepare monthly branch profitability reports.  Responsible for developing and maintaining various business models such as expense management models for Servicing, Loan Default (REO), Consumer Lending and Shared Support; help  executive management understand variances and underlying trends.  Prepare month-end reporting ""decks"" for upper management review.  Help identify any risks and/or opportunities within the forecast.  Any Ad Hoc requests.  Manage the entire month end accounting closing process for the servicing department: compile monthly mortgage date for the purpose of MSR (mortgage servicing rights) modeling and prepare summary analysis of the MSR results.  Calculate and prepare monthly accounting entries related to the MSR asset.  Maintain documentation of MSR (Mortgage Servicing Rights) related controls and processes.  Prepare monthly MSR asset general ledger reconcilements.  Manage annual budgets for such segments as Servicing, Shared Support, Mortgage Production, and Consumer Lending.  2009.         Divisional Financial Manager  ,     Company Name   –   City  ,
                          State      Manage the Central Division month end accounting closing process and work closely with regional accounting managers to streamline the closing process.  Review locations P&L transactions for accuracy and completeness and prepare any correcting journal entries as required.* Prepare analysis and write up journal entries for two companywide programs (the uniform leasing program and the sign program).  Calculate monthly commissions for Directors of Business Development.  Monitor and redirect the allocations of employees' salaries to terminated locations.  Manage the evaluation, due diligence and integration processes for potential acquisitions.  Partner with Corporate accounting to draft 10Q, 10K and similar SEC filings (Form 4, form 5 etc) while supporting GAAP research and SEC reporting; help coordinate activities associated with the D&T audit Manage the preparation of the Central Division annual budget in compliance with the company's format and schedules from information obtained from all regions.* Consolidate information and ensure quality and consistency of data as well as explaining key variances.  Manage the preparation of the Central Division quarterly forecast; performed same process as with the annual budget.  Assist in performance management process, this entails monitoring and reporting of monthly actual results as compared to budget, forecast, and previous year; explained key variances in presentation format.  Serve as the primary support resource for the division with respect to the budget/reforecast application (SRC).  Provides ad hoc analytical support to all groups Senior Vice Presidents, COO and CFO.  Prepare financial scorecard variance comments for steering committee and quarterly review meetings.  Review the accuracy and completion of pro forma, return on investments (ROI), and memorandum of awareness (MOA) for new locations, existing location renewals, capital investments and acquisitions.  Assists with evaluation, reporting and control of Capital Expenditure projects Coordinate and input the selection of locations for the quarterly Control Self Assessment program (Audit) within the Division.  Assist in the preparation of the annual information package for the Board of Directors.  Supervise and review the work of nine divisional Accountants and Financial Analysts.  Report to CFO (Chief Financial Officer).         Education      BBA  :   Corporate Finance  ,
                              The University of Toledo   -   City  ,
                              State     GPA:   National Deans' List   Corporate Finance National Deans' List       BS  :   Accounting  ,
                              The University of Paris Dauphine   -   City       GPA:   Graduated with honors   Accounting Graduated with honors       Accomplishments      Career Summary	Accomplished Professional with P&L responsibility in domestic and international Fortune 500 companies.  Extensive experience and strength in financial management, financial reporting, internal auditing, management reporting, manufacturing, mergers and acquisitions, organizational development, quality assurance, system development, and implementation.  Record of re-aligning organizations to achieve better economics of scale, including management of turnarounds and shutdowns.  Skilled in creating strategic plans and in leading high performance teams to exceed pre-set goals.  Proven instincts to identify and solve unique business issues.  Key Accomplishments Oversaw the general finance functions and supported the execution of a division's financial and strategic plans; the division generated more than 2 Billion dollars in revenue.  Uncovered and proved embezzlement by a former Regional Accounting Manager, company recovered 300K.  Redesigned Chart of Accounts and financial statements by preserving comparability to more adequately reflect the company's financial picture.  Successfully managed international invoicing and leasing of equipments.        Skills    Accounting, accruals, accrual, acquisitions, streamline, ADP payroll, Ad, AS/400, balance sheet, Banking, billing, budgets, Budget, business case, Business Development, business processes, CITRIX, closing, consulting, Corporate Finance, clients, Databases, documentation, drivers, due diligence, Essbase, Executive Management, senior management, Fast, Finance, Financial, financial analysis, financial analysis and reporting, financial reporting, forecasting, general ledger, GREAT PLAINS, Hyperion, Information Technology, investments, JD EDWARDS, managing, mark, market, Marketing, meetings, Access, Microsoft Access, MS Access, Microsoft Excel, MS Excel, MS Office Suite, PowerPoint, modeling, performance management, policies, pricing, processes, quality, record keeping, reporting, Research, SAP, SQL, statistics   ",BANKING
"         GENERAL MANAGER           Summary     I have strong marketing, and sales skills, with a Costumer Service background combined with over 10 years of Management. I am skilled with learning new concepts, I work well under pressure and communicate ideas clearly, and effectively. Demonstrated achiever of being responsible, punctual, and consistent with all company policies.       Experience      Company Name      General Manager   City  ,   State      Leading sales counselor for first consecutive 6 months.  Voted best Customer Service Employee General Manager throughout district.  Largest and Highest consecutive sales, revenue, generated employees.  Developed and Promoted 5 company General Managers for La Fitness.  Highest overall ranking V-Class numbers.  Generated highest revenue based profitable New Jersey Club.  Nominated for Customer Service General Manager of the Year.  Achieved Senior/Regional GM.  Responsible for training and development of Co-General Managers in North east region.          Company Name     September 2014   to   January 2015     Feeder Driver   City  ,   State     Must conform to all federal and state department of transportation qualifications.  Ensure a safe and timely delivery of all UPS packages from hub to hub.  Responsible for all customer pick up and deliveries.         Company Name     June 2014   to   August 2014     Transport Driver   City  ,   State      Pepsi Transport Carrier ·Transport Pepsi raw materials from hub to hub and key distribution centers.  Adhere to all State and Federal DOT laws and regulations ·        Condition and maintain Driver, and Truck Safety. ·Report to upper management in delivery, pick-up, and business matters.          Company Name     March 2008   to   June 2014     General Manager   City  ,   State      Controlled all Business Operations of the Club.  Researched and devised marketing, financial and feasibility reports concerning new business acquisitions and acquisition prospects.  Maintain budget for past due accounts, manage payroll and supply margins and uphold company sales quotas.  Initiated multiple joint ventures and corporate relations to increase monthly profits margins on customers business in the U.S.  Key responsibility for consistent improvement of club sales and operations through effective strategic marketing.  Established overhead budgeting system using Microsoft Excel to improve expense tracking.  Increased sales by power point inside and outside marketing techniques, pursued corporate business through self generated business relations.  Established reports to track profits and loss gains for regional clubs in North Jersey market.  Develop all extracurricular sports programs for Corporate Office at the Club Level.  Worked directly with Director of Sales and Director of Strategic Planning.  Using independent discretion in maximizing profits, contain cost, and hold employees accountable.          Company Name     May 2003   to   August 2008     Bay Delivery Driver   City  ,   State      Worked consistently with Upper Management in major food accounts for retail and sale promotional distributions.  Planned and managed all Pepsi Costumer Service Accounts.  Ordered all retail Pepsi products for major food chains in Northern New.  Jersey.  Obtained company based CDL (class A) commercial driver license.  Distributed all commercial Pepsi products through bulk Truck Loads.  Educated customer service based seminars for new Pepsi employees.  Delivered all products through company brand trucking.          Company Name     June 2006   to   March 2008     Assistant General Manager   City  ,   State      Assist General Manager with Sales, Marketing, Advertising, and employee Management.  Focus on daily key performance indicators to drive profitability   · ·       Work with Sr.  GM with development of weekly game plans to ensure revenue is 5% higher then previous years bankable gross/eft          ·      Demonstrate a positive attitude and ensure management along team members are providing the highest level of customer service, cleanliness by our club pride practice and financial performance.  Decision making, problem solving, strategic planning, and data analysis skills.          Company Name     June 2005   to   December 2005     SALES CONSULTANT   City  ,   State      Generate Sales for company profit ·. Generate sales reports and understand critical numbers to impact your business.  Embrace the role of ""The Mayor"" your health club, by greeting members, cultivating relationships, and encouraging connectivity providing a welcoming environment for members and guests.       Generate Sales for company profit , Generate sales reports and understand critical numbers to impact your business.  Embrace the role of ""The Mayor"" your health club, by greeting members, cultivating relationships, and encouraging connectivity providing a welcoming environment for members and guests.  Knowledge within community events ensuring club participation and are actively involved in our community outreach program.  Strong external relationships with local business owners and management.          Company Name     March 2003   to   May 2005     Sports Director   City  ,   State      Develop all extracurricular sports programs for Corporate Office at Club Level.  Organized Basketball and Racquetball Leagues throughout North Jersey La Fitness locations.  Analyzed all statistics, data, and systems of the sports programs.  Implemented first company racquetball league program in North Jersey and Staten Island · Increased company league programs by 35% in first semester.          Education      Johnson C. Smith University     1996       Bachelor Of Science  :   Business Administration    City  ,   State       Business Administration concentration in Marketing, and Sales Management.         Skills     Acquisitions, Advertising, budgeting,  Business Operations, Customer Service, data analysis, Decision making, delivery, financial, General Manager,  Director, employee Management, marketing, Microsoft Excel, Office, power point, payroll, problem solving, Safety, Sales, seminars,  strategic marketing, Strategic Planning.    ",FITNESS
"         CORPORATE PROJECT MANAGER       Career Overview    Seasoned project manager driven to achieve results through strategic planning and professional relationship
building. Success in developing beneficial alliances between leaders to effectively drive growth and achieve
goals. Dedicated to building strong teams within an organization through motivation and strong development.
   Effective in fostering collaboration and consultative relationships with senior management and across
       traditional boundaries; highlighting inflection points of technology decisions.
   Technical leader with broad experience, brings focus on ""big picture"" business impacts of technology
       projects: real costs, practical benefits, risks and contingencies.
   Adaptable - skilled at supporting individuals, building systems, handling problems; as well as managing
       teams, training, developing strategies, policies and processes.      Qualifications          Strategic Planning / Visioning & Tactical Execution   Manpower Planning & Scheduling  SDLC Methodology/ Problem & Change          Software & Application Lifecycle Management  Management  SLA Authoring & Resource Allocation          Expense Budgeting & Forecasting  Team-Building & Front-Line Leadership          Technology Upgrades & Training  Led highly visible initiatives to develop, define and manage the execution of several ground up IT  infrastructure and application integrations through corporate acquisitions and divestitures while  successfully balancing resources, timelines and budgets.  Experience in complete Project Management Life cycle including Planning, Execution, Monitor &  Control and closure.  Document business performance expectations, benchmark standards and develop guidelines.  Interfaced with key stakeholders and project team members to prioritize requirements and  information technology needs.  Successfully lead learning enhancement classes to improve sales knowledge and people skills for  workplace success and advancement. Developed materials to successfully train associates.  Provide oversight of yearly and monthly budget planning activities providing forecasting and day-to-  day expense management keeping projects under budget and proper tracking of expenses.  Direct all information technology and network system deployment and maintenance including all IT  infrastructure, wireless communications, PC systems, local networks and mobile environment.  Assessing and recommending technology systems solutions based on operational needs while ensuring  compliance with corporate standards. Interfaced with outside vendors to source materials.                  Work Experience     01/2014   to   01/2016     Corporate Project Manager    Company Name          Manage direct reports supporting multiple locations with annual revenues of $2M.  Accountable for the
strategic direction, implementation, support, and development of all business applications, Enterprise
Resource Planning (ERP), Facilities Management, Financials, Forecasting and Procurement.  Established change management and help desk solutions and policies.  Developed new process design workflow to ensure on-time delivery of all solutions and within budget
       leading to increase in monthly productivity by 20%.  Centralized disparate support documentation for all business applications and architecture.  Developed corporate process and tools for opportunities tracking, bid decision making and proposal
       development.  Developed training material for new products and technologies and delivered training classes to
       associates.         01/2008   to   01/2014     Director of Information Technology and Systems    Company Name          Responsible for managing and executing business development activities for IT and other company business
lines.  Provided executive leadership over internal company-wide IT infrastructure.  Developed end user training material coordinating and conducting group and individual training
       sessions based on staff and organizational learning needs.  Introduced methods for tracking project management, workload planning and corporate business
       performance metrics.  Responsible for managing and executing business development activities for IT and other company
       business lines.  Installation of Gate and Locking systems (Saflok, Ving, Salto and Amano Mc Gann access control
       systems) in various brands resorts interfacing with PMS systems.         01/2006   to   01/2008     Director of Information Technology and Systems    Company Name          Manage four hotels within REIT interfacing with both management and ownership to guide the hotel through
day-to-day operations.  Insure that the company's strategic technologies needs are the primary focus.  Provided first and second-tier technical support and knowledge on Windows server/desktop applications
       and resort PMS/POS Systems.  Provided operations management, including security, backup/recovery/disaster planning, off-hours staff
       coverage.  Oversaw $1.4 M capital budget and hotel conversion.          Education and Training          Bachelor of Science  :   Computers and Information Technology    UNIVERSITY OF PHOENIX   －   City  ,   State      Computers and Information Technology            Associates of Arts  :   Finance and Business Administration    LAKE SUMTER COMMUNITY COLLEGE   －   City  ,   State      Finance and Business Administration       2016     ITIL Foundation Course                  Microsoft Certified Professional (MCP), CompTia A+, CompTia N+              Skills    A+, acquisitions, backup, budget planning, Budgeting, budgets, budget, business development, change management, conversion, decision making, delivery, direction, disaster planning, documentation, ERP, Enterprise
Resource Planning, Facilities Management, Financials, focus, Forecasting, help desk, information technology, ITIL, Leadership, Team-Building, managing, materials, access, Microsoft Certified Professional, MCP, network, networks, operations management, organizational, PC systems, people skills, policies, POS, process design, Procurement, Project Management, proposal
       development, sales, Scheduling, SDLC, SLA, strategic, Strategic Planning, technical support, user training, training material, Upgrades, Windows server, workflow   ",INFORMATION-TECHNOLOGY
"         SUSHI CHEF           Core Strengths          Highly responsible and reliable  Extensive hospitality background  Exceptional interpersonal skills  Works well under pressure       Food safety understanding  Master of sales techniques  Mathematical aptitude  Upbeat, outgoing and positive            Accomplishments      ServSafe Certified   Food Preparation  Maintained daily cleanliness of broiler and fryers.  Answered telephone calls and responded to inquiries.  Assigned patrons to tables suitable for their needs and according to rotation  Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.  Cleaned and organized eating, service and kitchen areas.  Seasoned and cooked food according to recipes or personal judgment and experience.        Experience      Company Name    City  ,   State    Sushi Chef   10/2014   to   Current       Working at Wasabi's Downtown entailed the same tasks a sushi chef as Sushi Time, only I am now second chef instead of head chef. I feel like I am again coming to the point where I would like a new opportunity to start from the bottom as I have done in the past at Sushi Time and The 5 Spot.         Company Name    City  ,   State    Dishwasher/ Line Cook   04/2014   to   10/2014      Working at The 5 Spot was a really awesome experience for me. It provided some of the more conventional style kitchen and line cook experience that I had not so much been exposed to at Sushi Time. I also started off at the dishwashing position here. Although I was only there for a short period of time, the exposure to this type of kitchen environment was something that I had been missing in my culinary experience. It also posed a challenge for me since I have been mostly making sushi for the better part of the last few years. The 5 Spot was a highly fast-paced neighborhood kitchen. So, you had to be quick all around and good knife skills are a must. I really enjoyed the challenge of once again having to start all over from the bottom and work my way back up. I ended up leaving The 5 Spot due to constant management changes and an offer to work for my old boss again.         Company Name    City  ,   State    Host, Server, Dishwasher, Cook   03/2008   to   03/2014      Sushi Time Towa is the first restaurant i have worked for. I have been employed by Sushi Time for six years where I started at the very bottom and worked my way to the top. I have worked as a host and as a server which consisted of me greeting customers, helping them to their seats, grabbing their drinks and orders and doing my best to give them the utmost service and keep a smile on their face. I worked as a host/server for about a year, so most of my time has really been spent working in the kitchen and making sushi. In order for me to work my way up through the ranks to sushi, I started at the very bottom in the dish pit. This consisted of me washing all dishes, pots, pans, and silverware. I was also required to prep meats and veggies. Having started at the dish/prep position, these tasks really helped me build a strong work ethic and develop great knife skills as well. I then moved over to cooking which consisted of still participating with prep work, but also cooking and frying all orders. Prep consisted of cutting chicken, beef, shrimp, squid, and all types of veggies. I have been doing sushi now for 3 years. That is, Monday-Saturday 10-10, give or take a few hours. I have had random days off here and there and some holidays, but for the most part 12 hours a day, 6 days a week. I have developed such a passion for food and seeing a smile on a person's face when they bite into the food and love it. I love being in an environment conducive for success and working hard while loving what I do. Being a sushi chef at Sushi Time consists of a wide range of tasks. I've received serve safe managerial training, so I am in charge of making sure everything is clean and up to code. I'm also in charge of going over inventory; ranging from paper/plastics, to all meats and veggies, also drinks and alcohol. This task also means I must handle all ordering trough the different distributors and vendors we may use. My job requires me on a daily basis to: cook and marinate rice, cut and prepare fish for the day, making sushi-rolls, nigiri, sashimi, platters etc. Im also required to assist customers sitting at the sushi bar with any inquiries or concerns they may have. Over the course of the 6 years i have been employed by Towa, I have gained so much. Ive matured so much through this job and sushi really has become such a passion of mine. I am a really hard worker who is also fun to work with, who is merely seeking a new opportunity to further my skill set and continue doing what i love. I have a positive attitude and a willingness to learn. And I have no problem adjusting to any style or training. I will work any days/nights or weekends and holidays if necessary.         Educational Background      Associate of Applied Science  :  Electrical-Computer Engineering   2012     Savannah Technical College  ,   City  ,   State  ,   United States             GED  :  General Education    Wayne County Highschool  ,   City  ,   State  ,   United States     Wayne County High school Grades 9-11 Glynn Adult Literacy program-GED         Skills       ",CHEF
"         PRODUCTION CONTROL / SR. MERCHANDISER       Summary    Seeking fulltime/contract position where I can use my engineering, management background, Operation knowledge, merchandising and analytical skills at the most.      Skills          MS Excel: Pivot table, Hlook up; Vlookup, moderate macros, advanced functions.  Access, MS Word, MS PowerPoint, MS Outlook., SAP              Accomplishments      Taken training on different type of stitching machines like SNLS, DNLS, F-O-A, W/B attaching machine, 5-thread, 3-thread, bar tack, zigzag machine and many more.  Worked in washing dept.  PPC in washing department, and also handling production of washing dept.  with all type of washes like enzyme wash, DV, MV.  Achievements and Extra-Curricular Activities:.  Attended the course on ""Computer aided Textile Design"" By Canada-India Institute Industry Linkage Project at L.D.C.E, Ahmedabad.  Participated in ""LAA Teqnix"" 2006 At L.D.C.E.  Ahmedabad.  Participated in ""LAA Teqnix"" Tex Icon-Smarter 2005 At L.D.C.E.  Ahmedabad.        Experience      Production Control / Sr. Merchandiser     Sep 2009   to   Aug 2011      Company Name         Manufacturer & exporter of home textiles) Managed purchase order, pricing and production planning of assigned customers using SAP.  Implement and control production schedule.  Coordinated with planning team to review and procure materials to achieve manufacturing build requirements for multiple product lines, and worked with manufacturing, planning, and engineering departments to enable purchasing and acquire cost-effective inventories.  Completed data collection and analysis of the company s procurement and supply chain processes, offered recommendations using supply chain tools and performance metrics.  Analyze production and quality control to detect and correct problems.  Negotiated pricing and fabric requirements with international and domestic buyers as well as customers.  Coordinated to buyer for pricing ,approval, production time, shipment.  Evaluate vendor quotes and decide suitable to requirement.  Internally coordinated with sample and mass production team on day to day basis.  Responsible for managing supply using SAP.  Communicate to local vendor for pricing and supply.  Successfully managed approval of fabric and design strike off with different international buyers.  Tracking.  Responsible for monitoring quality of fabric, design, final quality of products and inspection.  Europe Buyer: Metro Poland, Real Poland, Czech Republic, Hungary, Slovak, Real D , Kaeppel , CNC, Real D etc.  Artex Apparels, Gujarat, India- (Manufacturer & exporter of children wear).         Assistant Production Development Manager     Dec 2006   to   Aug 2009       Co-ordinate and follow-up with buyer.  Strong follow up of the purchase orders as per the ""Time & Action Plan"" (Fabric T & A, Production T & A) from sampling to shipment and sending weekly production status.  Prepare cost sheets of and negotiate with buyer.  Control the costing during production.  Execution of production according to planning.  Make sample with more stitching friendly and full field with buyer requirement.  Implement new ideas with cost and time.  Translate ideas from the designer's drawing-board to the factory production line.  Managed fabric inventory.  Give measurement and placement of embroidery, print and laser print on garment.  Buyer: ""International customer""-European company ""ZANNIER"" which has total 27 brands, RNA landmark group.  Domestic customer""- LIFESTYLE, PANTALOON & RELIANCE.         Trainee engineer     Jun 2006   to   Dec 2006      Company Name         Role and Responsibilities:.  Garment training: Received 3 month hardcore training for, stitching of bottom wear PPC, Quality Control sys.         Company Name   －   City  ,   State     Supply chain planner & Quality control          May 2015- Cont
Role and Responsibilities:
Supplier selection and evaluation.  Manage supplier analysis and selection processes including total cost evaluations.  Evaluate suppliers through performance measurements and develop supplier.  Secures and analyzes quotations, negotiates prices and terms with suppliers, and recommends suppliers with respect to cost, quality and delivery competitiveness for assigned responsibilities.  Communicate to supplier and assists in the resolution of production, design, quality and/or delivery problems.  Planning.  Coordinates the planning of recent schedules and inventory control parameters for the assigned products and services.  Managing inventory at sku level and reconcile every quarterly basis.  Conducting monthly forecasting and weekly stock replenishment guidance for individual products to make sure products are available within expected lead time to customer.  Supply chain management.  Review and finalize purchase order in SAP.  Expedite purchase order to meet delivery date.  Managed procurement business data system input and integrity, and created bills of materials (BOM) and parts and commodities numbers in company supply chain management.  Give final build qty to suppliers and schedule inspection on their facility for improvement and maintain the quality.  Developing quality standards to be followed by vendors.  Map current process and propose improved process for the better quality within our facility.  Issue charge back to supplier if production or sample do not match with approval/standard.  Prepare inspection report for each vendor and discuss with vendors.  Select and set up third party inspection to inspect apparels while they are ready to ship from supplier.         Education and Training      Masters  ,   Engineering Management   May 2016       City  ,   State     Engineering Management       Bachelor of Engineering  ,   Textile Technology   June 2006     LDCE-Gujarat University      India   Textile Technology         Skills    commodities, CNC, costing, Czech, data collection, delivery, forecasting, drawing, inspection, inspect, inventory, inventory control, laser, macros, Managing, materials, Access, MS Excel, MS Outlook, MS PowerPoint, MS Word, Pivot table, pricing, processes, procurement, purchasing, quality, Quality Control, requirement, SAP, Supplier selection, Supply chain, Supply chain management   ",APPAREL
"         SUBSTITUTE TEACHER       Professional Summary    Enthusiastic and self-motivated professional, with experience as a youth worker, seeks an opportunity to enhance existing skills in working with vulnerable children and families. I am familiar with the challenges and difficulties that children living in stressful family situations face and am keen to offer support that facilitates lasting change.  In my work with students, I have direct experience of the impact of abuse and neglect on children's development and functioning. I wish to work in partnership with other professionals to ensure that children grow up to achieve their full potential in safe, loving environments whether that is at home with their birth family or in alternative settings.      Core Qualifications          Analytical Thinking - Applies logic to solve problems and get the job done.   Knowledge of child development and the impact of
abuse/trauma on children's functioning   Even Temperament Controlling emotions and not retaliating to negative behavior.  Excellent communication - Can use language effectively to gather information and facilitate the exchange of ideas.      Decision Making - Can make decisions and take responsibility for them.  Ethics - Has personal and professional ethics and fosters a diverse and respectful workplace.  Interpersonal Relations - Exhibits respect and understand of others to maintain professional relationships.  Interpersonal Awareness: The ability to have and show empathy to others. Listens well and responds in a non-threatening way.  Results Oriented - Achieves goals in a timely manner while providing excellent client service.            Experience     April 2015   to   Current     Company Name   City  ,   State     Substitute Teacher        Carried out programs of study prescribed in the lesson plans.  Built rapport and relationships with students, families and staff.  Created a classroom environment that is orderly and conducive to learning and appropriate to the maturity and interests of the students.  Guided the learning process toward the achievement of curriculum goals and designated outcomes.  Established and maintained consistent boundaries for students in regards to conduct and behavior.  Ensured that students that are struggling or at-risk of failing receive appropriate support as needed.  Explored reasons behind student's truancy or poor attendance in order to refer onwards to school counselors.  Worked in partnership with school staff to achieve learning outcomes.  Maintained communication with teachers and family's regarding student's achievements.  Was mindful of and reported any incidents of abuse, exploitation or neglect to appropriate professionals in line with district policies.         August 2012   to   August 2015     Company Name   City  ,   State     Youth Worker        Built one on one relationships with students of various ages, ethnicities and backgrounds.  Provided life skill training (budgeting, personal responsibility, integrity, job skills, etc) and mentoring to students.  Assisted students with planning for college/university attendance.  Supported students to grow in self-esteem, positive coping strategies, and social skills.  Appropriately discussed difficult/traumatic life experiences with students (i.e.  poor self-esteem, bullying, stressful home life, removal from birth family, foster care, etc); helping them to address negative emotions/beliefs surrounding these experiences.  Empowered students to develop skills in leadership, communication, decision-making, and healthy boundaries.  Provided support to students with learning difficulties.  Maintained close links with parents/family to communicate child's progress.  Encouraged the involvement of parents/family in participating in school and related activities.  Reported any incidents of child protection/neglect in line with CRU policies.  Took the lead in planning & organizing successful fundraisers benefiting students' ongoing development.  Liaised with local community to enhance relationships with CRU.  Assessed, budget, and execute organizational goals.  Developed Bible studies for students.  Built relationships with people to generate financial support for occupation.         September 2010   to   August 2012     Company Name   City  ,   State     Mechanic        Performed maintenance on airport and airline facilities and equipment.  Performed regular preventive maintenance and corrective maintenance.  Submitted manual encoding.  Fixed and manage the conveyor belts and carousels.  Installed and repaired fire and safety doors.         June 2007   to   September 2010     Company Name   City  ,   State     Baggage Handler        Assisted customers with luggage.  Helped check-in customers bags boarding passes.  Reported left behind luggage and contacted  the owner.  Managed checkpoint security lanes.          Education          Dallas Theological Seminary-Houston Campus            Master of Arts  :   Christian Education    Christian Education       2013        City  ,   State       Bachelor of Science  :   Christian Leadership/Biblical Studies    Christian Leadership/Biblical Studies          Skills     ·        
Computer literate and valid Texas driver's
license/insurance
  
·        Great communication and note-taking skills   ​    ",TEACHER
"         CONCIERGE/DOORMAN       Summary    Experience working in concierge, military, general office, international & domestic shipping. Excellent interpersonal communication, customer service, and office support skills. Windows/DOS, MS Office, Data Entry, Internet and Internet Research Skills.      Skills          Friendly & Informative with residents, guests, and staff.  Quick to respond.  Strong sense of accountability.  Achieves business and individual developmental goals.  Able to handle medical emergencies & technical problems in a calm and professional manner.  Commitment in outstanding customer service.  Very flexible work ethic.              Experience     11/2014   to   Current     Concierge/Doorman    Company Name   －   City  ,   State      Provided professional and consistent concierge service to residents, visitors and contractors.  Respond to email communications, answer inquiries and offer suggestions.  Efficiently handle large call volume inquiries from tenants/guests.  Assist with administrative duties such as light copying & fax requests and other requests as needed.  Provide updated information for local restaurants, special events, transportation etc.  Monitor lobby traffic and alerting residents of deliveries and arriving guests.  Provide all other job duties as requested by administrative/management staff.  Record and deliver messages to residents, management, leasing, and relieving concierge.  Provide guests with information on valet and housekeeping services and ensure that additional housekeeping requests are fulfilled.  Activate or deactivate remotes or keys for guests checking in and checking out.         12/2007   to   11/2013     Aviation Ordnanceman    Company Name   －     State      Handle and service weapons and ammunition carried on Navy aircraft.  Inspecting, maintaining and repairing the aircraft's mechanical and electrical armament/ordnance systems.  Stow, assemble and load aviation ammunition that may include anything from aerial mines and torpedoes to missiles and rockets.  Service bomb, missile and rocket releasing and launching devices, and service aircraft guns.  Assemble and test air-launched guided missiles, and supervise the operation of aviation ordnance shops, armories and stowage facilities.         01/2005   to   11/2007     Office Assistant    Company Name   －   City  ,   State      Perform receptionist duties when needed.  Maintain trusting relationships with suppliers, customers and colleagues.  Sort and distribute mail in a timely manner.  Resolve office-related malfunctions and respond to requests or issues.  Create and update records ensuring accuracy and validity of information.          Education and Training     Sep 1999     High School Diploma  :   International Business    Jacqueline Kennedy Onassis   －   City  ,   State      International Business        Skills    administrative, administrative duties, copying, Customer Service, email, special events, fax, Inspecting, mechanical, medical emergencies, mail, office, weapons, Navy, Quick, receptionist, repairing, transportation, typist     ",AVIATION
"         SLEEP TECHNOLOGIST, RPSGT       Summary    Healthcare professional with more than ten years' experience seeking an opportunity where I can utilize my skills and knowledge in multiple healthcare settings to have a positive impact impact on patient outcomes. Looking for a work setting in health information management and technology where my previous training in HIPPA Privacy and Security, performance improvement and quality assurance will help position me for career advancement.      Highlights          Member of AHIMA  Member of ILHIMA  Member of HIMSS  Member of HFMA  More than ten years healthcare experience  CPR Certified  Need minimal supervision  Analytical  Critical  EHR experience  Skills  Works proficiently with minimal supervision, fluent communication skills demonstrated daily through interactions with various patient and family demographics, CPR certified, critical thinking while working independently in a patient diagnostic sleep lab, disease management, inventory control by managing waste and reducing duplicate testing, medical terminology, Windows OS, patient evaluation, patient preparation, problem solving, strategic planning, oxygen education and  therapy, equipment troubleshooting.              Accomplishments      Interscore Relability Testing 92% average (expected 85%).  Obtained my Registered Polysomnographic Technologist license in 01/2015.  Graduated Valedictorian Hannibal La-Grange University in 2000.        Experience      Sleep Technologist, RPSGT   12/2015   to   Current     Company Name   City  ,   State       Polysomnogram preparation and set up, diagnostic testing,.  PAP and oxygen titration studies, monitoring and scoring complete patient.  studies using AASM standards, Interscore Reliability Testing 92% average (expected 85%), CPR.  certified, data transfers, Windows OS, work diligently with minimal supervision in a 1:2 technologist to patient ratio.          Neurophysiology Technician, RPSGT   01/2009   to   11/2015     Company Name   City  ,   State       Performing EEG and LTM.  Measuring in 10-20, patient preparation and education, monitor and note abnormalities.  Sleep study preparation & set up, prepare & calibrate equipment prior to testing, following AASM protocol for MSLT, MWT, PAP and oxygen studies, assist with scoring sleep studies, fluent communication skills, sharp critical thinking skills, diligently work with minimal supervision.  Billing patients in outpatient sleep center.          Healthcare Specialist, CRT   09/2005   to   12/2008     Company Name   City  ,   State       Clinical patient evaluation in home setting, implement disease management programs, respiratory & sleep equipment set up and education, fluent communication skills, sharp critical thinking skills, diligently work with minimal supervision.          Education           May, 2000       Hannibal La-Grange University   City  ,   State       Applied Associates Degree of Science Respiratory Therapy 
Graduate as Valedictorian of Respiratory Therapy Class
*Winner of John Rodgers Memorial Scholarship        Bachelor of Science  :   Healthcare Information Management & Technology   1999  
2017       University of Wisconsin   City  ,   State       Healthcare Information Management & Technology        Skills    Billing, communication skills, CPR Certified, CPR
certified, critical thinking, disease management, EHR experience, inventory control, managing, medical terminology, Windows OS, Works, patient evaluation, patient preparation, problem solving, Respiratory Therapy, strategic planning, supervision, therapy, troubleshooting   ",HEALTHCARE
"         SALES MANAGER       Professional Summary    Accomplished and energetic with a solid history of achievement in sales.
 Motivated leader with strong organizational and prioritization 
abilities. Areas of expertise include Meeting Goals, Negotiation and 
Selling to Customer Needs.      Interests    Music Production, Graphic Art and Design and Fitness Training      Skills     •Computers and Electronics  •Administration and Management  •Critical Thinking  •Negotiation  •Persuasion  •Sales and Marketing        Experience     01/2010   to   Current     Sales Manager    Company Name   －   City  ,   State      Resolve customer complaints regarding sales and service.  Direct and coordinate activities involving sales of manufactured products, services, commodities or other subjects of sale.  Plan and direct staffing, training, and performance evaluations to develop and control sales and service.  Determine price schedules and discount rates.  Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.  Review operational records and reports to project sales and determine profitability.  Direct foreign sales and service outlets of an organization.  Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.  Monitor customer preferences to determine focus of sales efforts.  Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.  Direct, coordinate, and review activities in sales and service accounting and record keeping, and in receiving and shipping operations.         07/2007   to   03/2010     Emergency Road Service Technician    Company Name   －   City  ,   State      Identify and inflate tires correctly for the size and ply.  Place wheels on balancing machines to determine counterweights required to balance wheels.  Raise vehicles, using hydraulic jacks.  Remount wheels onto vehicles.  Unbolt wheels from vehicles and remove them, using lug wrenches and other hand and power tools.  Apply rubber cement to buffed tire casings prior to vulcanization process.  Reassemble tires onto wheels.  Drive automobile or service trucks to industrial sites to provide services or respond to emergency calls.  Replace valve stems and remove puncturing objects.  Hammer required counterweights onto rims of wheels.  Inspect tire casings for defects, such as holes or tears.  Glue tire patches over ruptures in tire casings, using rubber cement.  Prepare rims and wheel drums for reassembly by scraping, grinding, or sandblasting.  Assist mechanics and perform other duties as directed.  Inflate inner tubes and immerse them in water to locate leaks.         03/2005   to   09/2007     Wholesale Food Supplier    Company Name   －   City  ,   State      Sell and keep records of sales for products from truck inventory.  Maintain records, such as vehicle logs, records of cargo, or billing statements, in accordance with regulations.  Drive vehicles with capacities under three tons to transport materials to and from specified destinations, such as railroad stations, plants, residences, offices, or within industrial yards.  Wrap, weigh, label and price cuts of meat.  Prepare special cuts of meat ordered by customers.  Cut, trim, bone, tie, and grind meats, such as beef, pork, poultry to prepare meat in cooking form.  Total sales, and collect money from customers.  Use knives, cleavers, meat saws, bandsaws, or other equipment to perform meat cutting and trimming.  Cut and trim meat to prepare for packing.  Inspect meat products for defects, bruises or blemishes and remove them along with any excess fat.  Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.  Total sales, and collect money from customers.  Prepare purchase orders, solicit bid proposals, and review requisitions for goods and services.  Analyze price proposals, financial reports, and other data and information to determine reasonable prices.  Purchase the highest quality merchandise at the lowest possible price and in correct amounts.  Study sales records and inventory levels of current stock to develop strategic purchasing programs that facilitate employee access to supplies.  Negotiate prices, discount terms and transportation arrangements for merchandise.  Consult with store or merchandise managers about budgets or goods to be purchased.  Collect money from customers, make change, and record transactions on customer receipts.  Drive trucks to deliver such items as food, medical supplies, or newspapers.  Write customer orders and sales contracts according to company guidelines.  Inform regular customers of new products or services and price changes.  Record sales or delivery information on daily sales or delivery record.  Call on prospective customers to explain company services or to solicit new business.  Listen to and resolve customers' complaints regarding products or services.          Education     2012     High School Diploma  :   General    Pennsauken High School   －   City  ,   State              Additional Information      Volunteer Activities                                                                               Seeds Of Hope - Oct 2013 - present                                                    Serve food, beverages, and desserts in lunchrooms,                      business or industrial establishments.                                 Community Service, etc.     ",SALES
"         DRIVER           Summary    As a passionate and dedicated professional with more than five years of experience in the fields of law, linguistics and interpretation, I write to apply for the (...) position with (....). 
I graduated with a Bachelor's degree in Academic Law from J.S.S. Law College in Karnataka, India. I utilized my substantial knowledge of legal practices in Karnataka, where I provided legal aid to civil societies, government organizations, and impoverished community members on issues of child abuse. I developed valuable communication and management skills while making strong contributions to an important social issue during my time at the Legal Aid Cell.      Highlights         Microsoft Office including Word, Excel, and PowerPoint from Aptech Learning Institution.     Microsoft Office including Word, Excel, and PowerPoint from Aptech Learning Institution.            Accomplishments     I AM FLIXILBEL AND HARD WORKING .       Experience      DRIVER    April 2015   to   March 2016     Company Name   －   City  ,   State      Welcome Costumers to my car.  Asking them where he/she wants to go.  And sometimes my friends calling me for helping them for changing their batteries.  And also to change the tires.  Server Fire of Brazil          07/02/2014 - till now Hold an important role in the food service industry.  Greeting customers as they arrive.  Arrange for appropriate seating arrangements and take orders.  Pleasant and welcoming as customer satisfaction and retention is my prime concern Ensure that the menu is available and in good physical condition.  Direct or escort quests to their seats.          Relation Officer    September 2013   to   March 2014     Company Name   －   City  ,   State      Compiled information for reports and filed documents to be distributed to related offices and provinces.  Traveled to provinces once a week to assess the situation of each area and draft reports accordingly.  Assisted manager with administrative duties as necessary.  Translator, Legal and Cultural Adivsor.          International Security Assistant    January 2011   to   January 2013     Company Name   －   City  ,   State      Provided live and direct translation between Farsi (Daro), Pashto, and English for American military personnel in official meetings with regional governor, police headquarters, ANCOP (Afghan National Civil Order Police), CDP (Community Development Program) local chiefs, elders, municipality, Education Department of Kunduz Province in order to ensure security and implementation of infrastructure projects throughout the province.  Translated confidential government/military documents, letters of complaint from civilians, and other classified information while maintaining exceptional levels of confidentiality.  Maintained line of communication with management through recordkeeping and other administrative processes.          Case Researcher    January 2010   to   January 2011     Company Name   －   City  ,   State      Provided holistic and comprehensive case management services to all clients.  Maintained a caseload of families and met with each client weekly for up to 12 months.  Input accurate and complete client data into the agency database.          English Instructor    January 2005   to   January 2007     Company Name   －   City  ,   State      English Language Center	Puli Khumri, Afghanistan.  Instructed English as a Second Language and taught students conversational and written English.  Maintained meticulous lesson plans including reasonable tasks and homework assignments for students and prepared monitoring reports for the course manager.  Participated in professional development opportunities and applied concepts learned to classroom and institute activities.          LEGAL AID    January 2008   to   January 2011     Company Name   －   City  ,   State      Provided legal aid to civil societies, voluntary organizations and individuals working across the country espousing the cause of improving the rights of children.  Offered door to door legal advice to impoverished community members, communicating advanced legal concepts using layman's terms to facilitate understanding.  Closely coordinated with government bodies entrusted with the care and protection of children, including instructing the State Legal Services Authority to ensure appropriate legal action against offenders of child labor, human trafficking, and other forms of child abuse.  Prepared complex reports and legal drafts, ensuring full compliance with agency requirements and tight deadlines.          SERVICE    January 2008   to   January 2011     Company Name   －   City  ,   State      Conducted seminars and presentations regarding the importance of small family size, health education, and financial literacy.  Facilitated success of social service programs aimed at improving the status of women.  Aided in relief and rehabilitation efforts during periods of national calamity.          Education      Bachelor of Academic Law   :   LAW  ,   4    J.S.S Law College

	Mysore   －   City  ,   State  ,   India            Languages    I am fluent in English, Pashto, and Daro and have advanced speaking abilities in Hindi. In the past, I have translated between Farsi (Dari), Pashto, and English for American military personnel. Additionally, I taught English as Second Language at an English Language Center in Puli Khumri, Afghanistan.      Skills     administrative, administrative duties, agency, case management, client, clients, customer satisfaction, database, Fluent in English, English, Farsi, financial, forms, government, health education, Hindi, instructing, Legal, lesson plans, letters, meetings, Excel, Microsoft Office, PowerPoint, Word, personnel, Police, presentations, prime, processes, speaking, rehabilitation, seminars, translation, Translator, Urdu, written    ",ADVOCATE
"         BUSINESS DEVELOPMENT MANAGER           Highlights          PROFILE  STATEMENT  Experience in building and managing a large outside marketing/sales territory to build referral relationships with physicians and their office staff, large employers, workers' compensation professionals, and medical case managers  SUMMARY OF QUALIFICATIONS  Accomplished  in outside sales and marketing of services  Management experience  Excellent interpersonal and communication skills  Outstanding work ethic and time management skills  Team player  Goal oriented  Capable of organizing and planning large events  Solid knowledge of workers' compensation                Experience      Company Name     May 2011   to   November 2014     Business Development Manager   City  ,   State      Build and maintain referral relationships with physicians, employers, and medical nurse case managers for six outpatient physical therapy clinics Manage large physician office territory consisting of multiple physician specialties- orthopedics, family practice, internal medicine, pain, podiatrists Facilitate clinical relationship activities for each Clinic Manager Attend monthly workers' compensation networking meetings and meet with employers and medical case managers to uncover new opportunities and to  cultivate relationships Work closely with operations to ensure customer needs and expectations are met Accomplishments Consistently exceeded new patient physician referral goals and succeeded in achieving same store growth averaging 104%.  Same store growth for quarters 1-3 of 2014 was 115%.  Developed solid referral relationships with workers' compensation nurse case managers and large employers Received quarterly recognition for exceeding budgeted new patient goals for six locations Organized and coordinated large educational seminars to drive business results.          Company Name     January 2007   to   May 2011     Marketing/Outside Physician Rep   City  ,   State      Increase same store growth for three rehabilitation clinics by developing and maintaining referral relationships with physician offices Manage a territory of 250+ physician referral sources Analyze and track business trends Represent company at professional networking events Coordinate community outreach events Interview, train and mentor new marketing reps Accomplishments Increased same store growth of new patients by 32% from 2007-2010 Created training manual Trained new marketing reps.          Company Name     March 2003   to   January 2007     Marketing Director   City  ,   State      Increase same store growth for three rehabilitation clinics Develop and maintain referral relationships with physicians, workers' compensation case managers, employers, and insurance companies Accomplishments Increased same store growth by 48% from 2004-2007 Chosen to act as leader of sales quadrant which consisted of a 7-member integrated divisional team Received yearly recognition due to growth.          Company Name     January 1999   to   January 2001     Resident Liaison   City  ,   State      Promoted assisted living facility through outside sales calls and networking.  Met with potential residents and their families and educated them regarding living accommodations and services.  Facilitated the entire process of residency from initial lead contact to decision to place in community.  Maintained 95% - 100% census through conscientious follow through.          Education      ARIZONA STATE UNIVERSITY      B.A  :   Organizational Communication Business Management    City  ,   State      Organizational Communication Business Management Cum Laude        Skills    assisted living, interpersonal and communication, insurance, internal medicine, managing, marketing, marketing/sales, meetings, mentor, office, networking, organizing, orthopedics, outside sales, physical therapy, rehabilitation, sales, seminars, Team player, time management   ",BUSINESS-DEVELOPMENT
"         PATIENT ACCESS REP       Summary     Dependable Computer Application Analyst, with comprehensive experiences diagnosing and troubleshooting Network, hardware and desktop issues; tracking and evaluating IT infrastructure incidents; and diverse industry experience in health care and government. Expertise includes systems applications, technical helpdesk experience, information protection analysis, On-call experiences and troubleshooting in distributed multi-tier environments. Advanced skills using Epic medical software to register patient and train doctors and nurses on inputting medical information into the Epic system.       Accomplishments      Epic Pelican Project team member for LSU Medical Science Center .   Domain system at FMOL Health System combined  Worked with the Epic software Go-Live team to troubleshoot   Acted as the lead Application Analyst for LSU Medical Science         Experience      Patient Access Rep   03/2015   to   Current     Company Name   City  ,   State       Responsible for obtaining complete and accurate demographic    Enters data in computer thoroughly on patients..  Notifies patients of co-payments, deductibles or deposits.  Train new employees on how to navigate Epic software.          Geek Squad Consultation Agent   06/2014   to   03/2015     Company Name   City  ,   State       Diagnosed and Resolved clients computer problems   Upgraded hardware/software on clients computers   Knowledge and skills of Microsoft Operating Systems.   Removed viruses and malware from clients computers           Technical Support Specialist   09/2013   to   12/2013     Company Name   City  ,   State       Demonstrated advanced product knowledge with AT&T products.  Open and manage trouble ticket system for all issues.  Patient, courteous and friendly with customers at all times..  Abide by and supported management directives.          EHR Application Analyst   10/2011   to   03/2012     Company Name   City  ,   State       Worked closely with the medical staff to assure Epic access.  Supported End users locally and remotely with technical issue.  Worked with the Epic go-live team and staff to implement Epic.  Troubleshoot any issues that arise, assured all interfaces work.          Computer Analyst   02/2009   to   12/2011     Company Name   City  ,   State       Provided primary technical support to over 5,000 staff.  Trained employees and updated new training documentation.  Setup new accounts for the doctors and employees.  Strong clinical back ground using Electronic Medical Records           Computer Asst/Functional Adm.   06/2001   to   03/2007     Company Name   City  ,   State       Resolved computer desktop and laptops issues.  Knowledge and skills using Remedy and FootPrints.  Led the team morning meeting to update IT management team.  Recommended new software to management as needed.          Education      Bachelor of Science  :   Computer Information Systems Telecommunication Systems Support   2008       Tulane University   City  ,   State  ,   USA              Associate of Science  :   Computer Network Engineering   2002       Delgado Community College   City  ,   State  ,   USA              Military      United States Navy (Veteran)                 Honorable Discharge        Technical Skills       System Software:     Adobe Dreamweaver, Skills monitoring daily production runs, for technical support, (i.e., disc backups, database verifications, statistics reports. Performed complexity installation and maintenance of software. Skills in Electronic Medical Records, Adobe Flash, Help Desk software,  HTML, lIBM Mainframes, Access, Excel, Microsoft Office, Microsoft Operating Systems, PowerPoint, Word.     Network Support:    Installed and provided day-to-day end user support of local area network by identifying, analyzing, testing and correcting program, machine, data, or procedural problems. Researched, tests and document network (LAN/WAN/Enterprise) operating system, application software products, and peripheral hardware. Installs software and hardware in order to manage, monitor and support extensive computer network. Assisted in monitoring performance and efficiency of an enterprise network, understand protocols TCP/IP. Active Directory.     Database:    Epic and IBM Database programming skills,  documentation, HTML Website Design, trained professional and users on the system, document programming efforts, Maintenance utilities, performed system programming support to run jobs and troubleshoot issues. storage area networks skills,      Communication Skills:     Excellent verbal and written communication skills with emphasis in customer support, including experience handling difficult customers and conflict resolution. Excellent interpersonal skills and the ability to work collaboratively in team environment. Capable of seeing and managing project through from start to finish. problem-solving skills.     Certification:   Candidate Project Management Professional (PMP)    ",AGRICULTURE
"         AN ACCOUNT CUM FINANCE MANAGER       Summary     I am team-oriented Accountant  prepares clear, comprehensive financial reports for executive-level management.I did work as an Account Manager in India for private sector company and also worked in financial sector only.  Right now, I am looking for an entry level position based on my study in the United states.        Highlights          From 1st March, 2016  Key Skills  Familiar with a vast array of Finance activities and management skills. Knowledge of basic computer knowledge like MS Office, Word and Power point.  Accounts & Auditing  General Administration  Basic Computer  Costing  Knowledge, Tally 7.2 & 9 and ERP      Analytical reasoning  Financial statement analysis  Strength in regulatory reporting  Compliance testing knowledge  Understands foreign tax reporting  Budget forecasting expertise  Account reconciliation expert  Financial planner  Complex problem solving  Effective time management  Excellent managerial techniques  General ledger accounting  Expert in customer relations  Superior research skills  Advanced computer proficiency (PC and Mac)            Accomplishments      Accounting Skills     Operated computers programmed with accounting software to record, store, and analyze information.      General Ledger Accounts     Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions.    I also have a vast knowledge of Taxation laws and policies.           Experience      An Account Cum Finance Manager  ,   05/2010   －   05/2014    Company Name   －   City  ,   State      Gujarat Education Board.  Grand Project Investment Pattern of Investor on Diversification of Portfolio Management in recession Period Jan to March, 2009 Summer Training 1)TITLE: - ""Inventory Management"" To know the Inventory level in manufacturing     company 4)DURATION:- Two Months     May to July 2008 Projects Job experience I did work at RB Cars Pvt.  Ltd.  As an Account Cum Finance Manager since Last  4 Years  and 1 Months Business	: Maruti Suzuki Authorised Dealer Trading and Services.  Duration	: Since June 2010.  Handling all kinds of Account and Finance Activities.  Maintain two types of Accounts like Norms as per Income Tax and Maruti Suzuki India Ltd.  I am also take a part to take a decision with Top Management Long term planning for fund for doing business.  Prepare Documentation which required for TA and Inventory funding and Doing bargaining with financial institution for Interest rate on borrowing for same business.  Responsible for Vat assessment, and prepare provisional balancesheet.  Other works doing which were done in Previous Company as per my previous Job profile.  Handle all kinds of Tax Related activities like Service Tax, Tds, Vat, Income Tax etc.  Issue of C forms and activities related to 402 and 403 forms.  Also filing Return of Service Tax, TDS and Vat.  Maintain a stock and made a statement for cash credit purpose in bank.  Job experience 1 year and 7 months in ""Ratnaveer Stainless Products Pvt Ltd"" as a Post of an Account and Finance Executive.  Business	: Exporter & Manufacturer of Stainless steel washer & fasteners.  Duration	: Since August 2008.          Account cum Finance Executive  ,   01/2008   －   04/2010    Company Name   －   City  ,   State            Account cum Finance Executive  ,   01/2008   －   04/2010    Company Name   －   City  ,   State            Account & Finance Executive          General Ledger scrutiny.  Looking after Purchase bills, checking and verification of bills.  Looking after sales, Preparing sales report on daily basis.  Checking and Verification of supplier, contractors and transporter bills.  Checking and verification of Expenditure bills.  Maintain Daily Stock.  Booking of Foreign inward Remittance and Buyer's Credit Payment Doing Audit on Monthly Basis.  Basic Finance Knowledge related to LC and Export Packing credit Limit.  Knowledge of Bank Guarantee and Buyer's credit.  Knowledge related to Forward contract.  Monthly payment of service tax, Tds and vat.  Prepare Direct and Indirect expenses statement for costing.  Management Accounting Preparing liabilities statements for provision of expenses.  Make Credit & Debit note.  Scrutiny of debtor's outstanding balance.  Preparing of Bank Reconciliation Statement Preparing of Monthly, Quarterly, and Yearly Sales Tax Return.  Preparing of Quarterly TDS Return.  Issue of TDS Certificate.  Done Forex Entry on daily basis.  Issue and Collect ""C"" form.  Finalization of Accounts/ Audit Assisting my senior while finalization of accounts and in preparing Profit & Loss accounts and Balance Sheet.  Hobbies Playing  cricket, Traveling Languages English Hindi Gujarati Achievements/ Extracurricular activities: From the summer project I have learned that how to actual processes are doing in the    manufacturing company and how to maintain a strong relationship with seniors and sub-ordinate in the corporate sector.  From the Grand project I have concluded that the thumb rule is shown the relation between risk and age is dependent to each other.  I have also got so many certificates, Medals and Cash prizes in Sports and Education at my college as well as school level.          Education      March  2015    Devry University          M.S    Accounting    Accounting        U.S.A)          Pursuing          
  April    2013          Certified Public Accountant (CPA)(Part Time)              May     2009    ICFAI University Gujarat University          Master of Business Administration (MBA)    Finance    Finance        April    2007    Gujarat University          Bachelor Of Commerce (B. Com)              March  2004    Gujarat Higher Secondary Education Board          HSC    Commerce    Commerce          Personal Information    Citizenship : Indian * Date of birth : 13th  October 1986 Contact e-mail : patelsujaym54@yahoo.com Permanent Address 12, Girdhar Nagar Society, At & Po. & Ta. - Savli, Dist. : Vadodara- 391770, Gujarat, INDIA Profile       Additional Information      Citizenship : Indian * Date of birth : 13th  October 1986 Contact e-mail : patelsujaym54@yahoo.com Permanent Address 12, Girdhar Nagar Society, At & Po. & Ta. - Savli, Dist. : Vadodara- 391770, Gujarat, INDIA Profile   Handle all organization Activities Related to my Field        Skills     Accounting, Auditing, balance, Balance Sheet, Bank Reconciliation, Basic, C, computer knowledge, Costing, Certified Public Accountant, CPA, Credit, Debit, Documentation, English, ERP, filing, Finance, financial, Forex, forms, General Ledger, Hindi, Inventory, Inventory Management, management skills, MS Office, works, Problem solving, processes, Profit, quick, Sales, Tax, TDS    ",FINANCE
"         SENIOR DIGITAL MARKETING ANALYST       Summary    Highly analytical and process-oriented data analyst with in-depth knowledge of 
marketing project management, data manipulation and visualization. Furnish insights, analytics and business intelligence to advance opportunity identification, process reengineering and corporate growth.
Core Qualifications  
Market Segmentation
Business Intelligence
Reporting
Regression Analysis
Business Analysis
Dashboard generation
Data Mining
Data Modeling
Statistical Analysis
Data Experiments
Project Management
Process Improvement      Highlights        Power user of MS Excel, Power BI, Power Query, Power Pivot, Qlikview Desktop, Minitab, Tableau, Google Analytics, JIRA, Salesforce, TSQL, SQL, HTML, PHP, JavaScript, MS Access, MS Visio, MS Project.
In progress - R, Python.              Experience     07/2016   to   Current     Senior Digital Marketing Analyst    Company Name   －   City  ,   State      Design and build dashboards to help analyze, monitor and visualize key performance metrics.  ADD skills, accomplishment style.  Interpret data, extract trends and identify insights or opportunities for product decisions.  Design and monitor end-user reporting tools and systems, ensuring reports are accurate and up-to-date.  Work with internal stakeholders and teams across the company.  Accomplishment:.  A 30% increase in revenue by segmenting, resulting in an incremental $2M profit.         02/2014   to   03/2016     Web Analyst    Company Name   －   City  ,   State      Extracted, transformed and loaded (ETL) customer data using code that was
    Developed.  using SQL.  Built dashboards to monitor and control marketing efforts.  Helped identify and repair datasets that are incomplete, inconsistent, or require
    cleaning.  Handled internal customer data inquiries, data investigations, or other information
    requests from project teams.  Helped investigate and understand available data sources on the market to solve
    customer site content challenges.  Accomplishment:.  A 20% optimization in marketing cost by re-allocating $2M budget to profitable areas.         06/2002   to   08/2005     Web Developer    Company Name   －   City        Developed customized web solutions using PHP, HTML, and JavaScript for clients.  Created database structures, relationships, and data types in MySQL and MS
    Access.  Accomplishment:.  Increase of 22% in sales by increasing overall visitor traffic by over 400K.          Education          Masters of Business Administration             2013     MBA      University of Redlands                 2011     Bachelor of Sciences      University of Hamburg                 2007     College - Berufsschule City Nord,              Languages    English, German, Hindi, Punjabi      Skills    budget, BI, content, clients, database, English, ETL, German, Google Analytics, Hindi, HTML, PHP, JavaScript, marketing, market, MS
    Access, MS Access, MS Excel, MS Project, Minitab, MySQL, optimization, profit, progress, Punjabi, Python, reporting, sales, SQL, Tableau, TSQL, Visio   ",DIGITAL-MEDIA
"         DIRECTOR OF ENGINEERING           Experience      Director of Engineering  ,     04/2018   to   05/2018     Company Name   –   City  ,   State      Calero is a leading provider of Communications Lifecycle Management (CLM) solutions designed to turn communication data into actionable insight by simplifying the management of voice, mobile, and other communications services and assets  In control of two new product development teams and one legacy team working driving future growth  Started the Atlanta Engineering office hiring 12 junior engineers and enabling them to be productive and working on roadmap items in less than 9 months  Built new a new platform enabling the existing marquee software product to be multi-tenant and cloud-enabled  Powering one-click upgrades / migrations, seamless movement across nodes, and unified performance monitoring  60% of all implementations are now deployed on this platform  Created a new product segment for mobility including new mobile-first UI design, e-bonding, self-service responsive portal, unbilled usage tracking, and workflow-enabled device ordering         Sr. Director Software Development  ,     04/2016   to   04/2018     Company Name   –   City  ,   State      CLA is an alternative consumer lending providing consumer loans and various financial products  Lead three different development teams focused on different areas of business: consumer lending, merchants, and medical insurance  Responsible for business analysts, quality assurance, database administration, product management, and software development  Moved team to agile scum process: stories, cards, standups, timebox releases, developer estimation, unit testing, release automation  Increased quality and decreased time between releases  Implemented a new single ticketing system across the company  Created a new application with responsive UI for mobile and tablets for healthcare         VP of Engineering and Operations  ,     08/2013   to   04/2016     Company Name   –   City  ,   State      Www.pictureu.com PictureU is an innovator in the use of imaging and data capture technologies for experiential marketing and photo concessions  Was responsible for all technology and operations in the organization  Drove team in delivering innovative, quality applications and solutions that meet client requirements, industry standards, and company goals  Built 4 new products from scratch including a 16-camera computer-controlled array and car detecting computer vision  Product manager for new products gathering requirements, defining scope, schedule, wireframing, and story distillation  Hired staff in-house moving all development in-house saving $30K in 4 months  Key member in sales: instrumental in the largest deal in 5 years, 30% under plan, ending 18% over plan by year-end by allowing product customizations, 3 former customers returned  Responsible for customer / technical support, training, shipping, receiving, inventory, QA, software development, and procurement  Kept customer satisfaction ratings in the high 90 percent         CTO  ,     02/2012   to   08/2013     Company Name   –   City  ,   State      Www.ticketalternative.com Ticket Alternative provides a wide range of ticketing and box office solutions  TA also prints millions of tickets and sells millions of event wristbands for independent distribution throughout the U.S  And the U.K  Accountable for all technology: hosting, vendors, development team, architecture, and information technology  Built new e-commerce platform on Ruby and Rails utilizing Spree  Hired technology team from scratch  Developed event ticketing & box office system in three months which increased online sales by 45% and total sales by 65%  Designed multi-tenant DIY ticketing and deal platform         Co-Founder and COO  ,     01/2011   to   02/2012     Company Name   –   City  ,   State      Www.triplingo.com Mobile and web software company that upgrades trips for business and leisure travelers by making it easy and fun to learn the local language and culture by providing customized content on your smartphone and the web  Managed all operations, participated in all partnerships and sales, raised funding, controlled burn, and provided technical guidance  Launched initial product in 90 days and generated revenue in 14 weeks from the founding  Drove over 45,000 downloads in App Store from launch  Built 14 mobile applications, starting on iOS migrated to Nook and Android, all in 9 months from founding  Created an award-winning product that was featured on the Apple App Store an amazing 6 times         VP of Engineering  ,     01/2009   to   12/2010     Company Name   –   City  ,   State      Www.deposco.com Offered on-demand software solutions that reduced cost and complexity while streamlining the company's supply chain and improving service levels, working in diverse industries like banking, Internet retailing, and hospitality  Administered all technology development, hosting, and implementations for existing and new customers  Improved product quality, increasing uptime to ""three nines"" and reducing support calls to 10% of the previous volume  Launched version 2; major features: architectural improvements, rock-solid stability, and improving scalability to support the rapid 300% growth  Migrated development and QA from primarily outsourced team to a total onshore team reducing total costs by boosting productivity         VP Solutions Sales   ,     09/2006   to   12/2008     Company Name   –   City  ,   State      SVG is the leader in Service Lifecycle Management products and solutions  Initially, directed technical pre-sales leading 10 consultants in presenting, demos, and marketing to Fortune 1000 customers  Leading product marketing, accountable for worldwide marketing across all products defining strategy in sales, pricing, market, and messaging  Key contributor in sourcing and closing the largest deal in the history of the company  Created a complete business plan for moving core product to a SaaS offering  Supported marketing and sales worldwide in both EMEA and APAC as well as managing analyst relationships  Designed new comp plans and quotas for pre-sales and account executives CTO  Commerce Science  Apr 2004 - Sep 2006  Www.commercescience.com SaaS e-commerce provider focused on multi-store many-to-many retail providers  Focused on product development along with product and program management for the company, creating plans and strategies to achieve new products and objectives  Directed selections and negotiated contracts for tools, utilities, and OEM products for vendor/reseller management, web services, inventory, and order management  Led product management focused on customization specifications, new product requirements, and market planning  Supervised a hybrid team of onshore and offshore development         Independent Consultant  ,     01/2003   to   04/2004     Company Name   –   City  ,   State      Provided high-level technical consulting on multiple long-term projects  Performed web services design and data migration for a major credit card company by utilizing .Net technology for their hospitality customers  Selected by the Distributed Computing Industry Association to perform Data Rights Management, encryption, and security evaluations  Designed a technology DRM media wrapper to trigger B2C e-commerce cart and order  Created and sold technology aggregating in real-time 15 popular job service boards         CTO & Founder  ,     10/1999   to   11/2002     Company Name   –   City  ,   State      Www.mediaocean.com Created the first electronic television and radio sales management system with full integration to multiple systems and all stakeholders  Developed objectives, policies, budgets, and operating plans for the development, quality, production operations, and IT departments and directed their interpretation, implementation, and achievement  Grew the organization from 2 to 94 in two years, raised $14.7MM of venture capital, PriceWaterhouseCoopers' Georgia's Top 25 Venture Capital Deals of 1999 and 2001  The MO system completed the first fully electronic end-to-end transaction in the industry  Negotiated $30MM merger of Donovan Data Systems' independent rep business         Work History      Director of Engineering  ,   04/2018   to   05/2018     Company Name          Www.calero.com
Calero is a leading provider of Communications Lifecycle Management (CLM) solutions designed to turn communication data into actionable insight by simplifying the management of voice, mobile, and other communications services and assets.  In control of two new product development teams and one legacy team working driving future growth.  Started the Atlanta Engineering office hiring 12 junior engineers and enabling them to be productive and working on roadmap items in less than 9 months.  Built new a new platform enabling the existing marquee software product to be multi-tenant and cloud-enabled.  Powering one-click upgrades / migrations, seamless movement across nodes, and unified performance monitoring.  60% of all implementations are now deployed on this platform.  Created a new product segment for mobility including new mobile-first UI design, e-bonding, self-service responsive portal, unbilled usage tracking, and workflow-enabled device ordering.         Sr. Director  ,   04/2016   to   04/2018     Company Name          Www.clacorp.com
CLA is an alternative consumer lending providing consumer loans and various financial products.  Lead three different development teams focused on different areas of business: consumer lending, merchants, and medical insurance.  Responsible for business analysts, quality assurance, database administration, product management, and software development.  Moved team to agile scum process: stories, cards, standups, timebox releases, developer estimation, unit testing, release automation.  Increased quality and decreased time between releases.  Implemented a new single ticketing system across the company.  Created a new application with responsive UI for mobile and tablets for healthcare.         VP of Engineering and Operations  ,   08/2013   to   04/2016      Www.pictureu.com
PictureU is an innovator in the use of imaging and data capture technologies for experiential marketing and photo concessions.  Was responsible for all technology and operations in the organization.  Drove team in delivering innovative, quality applications and solutions that meet client requirements, industry standards, and company goals.  Built 4 new products from scratch including a 16-camera computer-controlled array and car detecting computer vision.  Product manager for new products gathering requirements, defining scope, schedule, wireframing, and story distillation.  Hired staff in-house moving all development in-house saving $30K in 4 months.  Key member in sales: instrumental in the largest deal in 5 years, 30% under plan, ending 18% over plan by year-end by allowing product customizations, 3 former customers returned.  Responsible for customer / technical support, training, shipping, receiving, inventory, QA, software development, and procurement.  Kept customer satisfaction ratings in the high 90 percent.           02/2012   to   08/2013     Company Name          Www.ticketalternative.com 
Ticket Alternative provides a wide range of ticketing and box office solutions.  TA also prints millions of tickets and sells millions of event wristbands for independent distribution throughout the U.S.  And the U.K.  Accountable for all technology: hosting, vendors, development team, architecture, and information technology.  Built new e-commerce platform on Ruby and Rails utilizing Spree.  Hired technology team from scratch.  Developed event ticketing & box office system in three months which increased online sales by 45% and total sales by 65%.  Designed multi-tenant DIY ticketing and deal platform.         Co-Founder  ,   01/2011   to   02/2012      Www.triplingo.com
Mobile and web software company that upgrades trips for business and leisure travelers by making it easy and fun to learn the local language and culture by providing customized content on your smartphone and the web.  Managed all operations, participated in all partnerships and sales, raised funding, controlled burn, and provided technical guidance.  Launched initial product in 90 days and generated revenue in 14 weeks from the founding.  Drove over 45,000 downloads in App Store from launch.  Built 14 mobile applications, starting on iOS migrated to Nook and Android, all in 9 months from founding.  Created an award-winning product that was featured on the Apple App Store an amazing 6 times.         VP of Engineering  ,   01/2009   to   12/2010      Www.deposco.com
Offered on-demand software solutions that reduced cost and complexity while streamlining the company's supply chain and improving service levels, working in diverse industries like banking, Internet retailing, and hospitality.  Administered all technology development, hosting, and implementations for existing and new customers.  Improved product quality, increasing uptime to ""three nines"" and reducing support calls to 10% of the previous volume.  Launched version 2; major features: architectural improvements, rock-solid stability, and improving scalability to support the rapid 300% growth.  Migrated development and QA from primarily outsourced team to a total onshore team reducing total costs by boosting productivity.           09/2006   to   12/2008      Www.servigistics.com
SVG is the leader in Service Lifecycle Management products and solutions.  Initially, directed technical pre-sales leading 10 consultants in presenting, demos, and marketing to Fortune 1000 customers.  Leading product marketing, accountable for worldwide marketing across all products defining strategy in sales, pricing, market, and messaging.  Key contributor in sourcing and closing the largest deal in the history of the company.  Created a complete business plan for moving core product to a SaaS offering.  Supported marketing and sales worldwide in both EMEA and APAC as well as managing analyst relationships.  Designed new comp plans and quotas for pre-sales and account executives
CTO.  Commerce Science.  Apr 2004 - Sep 2006.  Www.commercescience.com
SaaS e-commerce provider focused on multi-store many-to-many retail providers.  Focused on product development along with product and program management for the company, creating plans and strategies to achieve new products and objectives.  Directed selections and negotiated contracts for tools, utilities, and OEM products for vendor/reseller management, web services, inventory, and order management.  Led product management focused on customization specifications, new product requirements, and market planning.  Supervised a hybrid team of onshore and offshore development.         Independent Consultant  ,   01/2003   to   04/2004      Provided high-level technical consulting on multiple long-term projects.  Performed web services design and data migration for a major credit card company by utilizing .Net technology for their hospitality customers.  Selected by the Distributed Computing Industry Association to perform Data Rights Management, encryption, and security evaluations.  Designed a technology DRM media wrapper to trigger B2C e-commerce cart and order.  Created and sold technology aggregating in real-time 15 popular job service boards.           10/1999   to   11/2002     Company Name          Www.mediaocean.com
Created the first electronic television and radio sales management system with full integration to multiple systems and all stakeholders.  Developed objectives, policies, budgets, and operating plans for the development, quality, production operations, and IT departments and directed their interpretation, implementation, and achievement.  Grew the organization from 2 to 94 in two years, raised $14.7MM of venture capital, PriceWaterhouseCoopers' Georgia's Top 25 Venture Capital Deals of 1999 and 2001.  The MO system completed the first fully electronic end-to-end transaction in the industry.  Negotiated $30MM merger of Donovan Data Systems' independent rep business.         Engineering Manager  ,   01/1999       Company Name               Consultant  ,   01/1998       Company Name               Product Manager  ,   01/1997       Company Name               Systems Engineer  ,   01/1996       Company Name               Technical Team Lead  ,   01/1995       Company Name               Manager  ,   01/1992       Company Name               Systems Operator  ,   01/1990       Company Name               Accomplishments      HONORS Chairman's Club.  Xcellenet.  1997
ATDC Graduate.  MediaOcean.  2002
Winner MSMOT Business Plan Competition.  Georgia Tech.  2006 
Winner Startup Weekend.  TripLingo.  2012
Winner Startup Riot.  TripLingo.  2012
STUDIES Coursera / John's Hopkins Data Science
Data Scientist's Toolbox.  March 2015.  Distinction
R Programming.  May 2015.  Distinction
Getting and Cleaning Data.  May 2015.  Distinction
Exploratory Data Analysis.  August 2015.  Distinction.        Education      Master of Science  :   Management of Technology  ,   2006     Georgia Institute of Technology   -   City             Bachelor of Science  :   Computer Science  ,   1992     Rutgers University   -   City             Summary     Recognized innovator who drives change by engineering new processes and technologies, resulting in streamlined operations and company growth Demonstrated expertise in all aspects of product management and software development, from conception through implementation Skilled leader supervising in-house and offshore teams as small as 3 and as large as 78 Strong background in implementing solutions that meet the needs of rapidly expanding operations Excellent communication, presentation, public speaking, and motivational skills Broad experience in marketing, operations, finance, quality, IT, and sourcing Proficiency in entrepreneurial, business unit, and large corporate environments SKILLS Infrastructure Design Strategic Planning Vendor Selection/RFPs Product/Project Mgt Agile Teams Design & Architecture Change Management Presentations Mergers & Acquisitions Process Improvement Budgets and P&L International Experience       Highlights          Agile,  Presenting  Pricing  Procurement  Product development  Budgets  Product management  Product marketing  Program management  Quality assurance      Sales  E-commerce  Strategy  Supply chain  Venture capital  Project Scheduling  Team Structure Management  Client relationship management  Project Planning Oversight            Skills     Net, photo, agile, analyst, Apple, automation, banking, budgets, business plan, closing, com, consulting, content, contracts, credit, encryption, client, customer satisfaction, data migration, database administration, driving, e-commerce, features, financial, hiring, imaging, information technology, insurance, interpretation, inventory, managing, market planning, marketing, market, marketing and sales, messaging, office, new product development, developer, order management, camera, policies, presenting, pricing, procurement, product development, Product manager, product management, product marketing, program management, quality, quality assurance, QA, radio, real-time, receiving, retail, sales, sales management, shipping, software development, stories, strategy, supply chain, technical support, television, upgrades, UI design, utilities, venture capital, vision, workflow, year-end    ",ENGINEERING
"         INFORMATION TECHNOLOGY MANAGER             Qualifications          Strong communication skills	Web application design  Working independently	HTML  Leadership	Adobe Acrobat Professional  IT Governance		Adobe Photoshop  Requirements gathering		Adobe Dreamweaver  Software Development Life Cycle	Windows Server 2008  principles (SDLC)	Windows Server 2012  Project Management		Active Directory  System administration	SQL  Help desk administration		Microsoft Office  Database Design	SAP Business Objects/Web Intelligence  Microsoft SharePoint ASP.net,  business operations, C++, database development, disaster recovery, forms  development,  grants development, HTML, computer support, marketing materials, Microsoft  Access, Microsoft SQL Server, Oracle database, PL/SQL, personnel management, purchasing,  report writing,  requirements gathering, SQL, strategic planning, user manuals, training materials,  troubleshooting, upgrade, web development, workflow                Experience      Information Technology Manager    April 2005   to   Current     Company Name   -   City  ,   State      Managed computer support staff of college serving over 150+ employees Responsible for planning and implementation of major modifications/upgrade to the entire computing environment of the college Involved in IT Governance efforts of the campus to develop infrastructure and security policy Overseen help desk support which included troubleshooting hardware, software and Windows servers Managed multiple projects (varying in scope, time frame and difficulty) to develop applications or other IT solutions for various needs of the Faculty, staff and students.  Administer data needs of the college including data security, database development/maintenance and report generation Responsible for the purchasing appropriate computing equipment that would fit the various needs of the college Faculty and staff.          System Analyst    June 2003   to   April 2005     Company Name   -   City  ,   State      Managed efforts of staff to accomplish various tasks related to new system migration project.  Generate SQL for data population and complex report writing using PL/SQL and Crystal Reports 9 to accommodate new system migration project.  Maintain and improve existing databases used to manage every-day workflow.  Created several tools using Visual Basic and SQL to assist over 80+ Housing Specialists improve accuracy of data files needed for mandatory reporting to the federal government.          Graduate Assistant-Technical Writer    January 2002   to   May 2003     Company Name   -   City  ,   State      Developed user manuals and training materials for computer systems used by police.  personnel.  Tested web and client server applications to ensure that user requirements were met.  Utilized web development tools to create on-line user's manuals.          Co-Founder, Business Manager    December 2001   to   Current     Company Name   -   City  ,   State      Managed all aspects of business operations of non-profit performance arts organization.  Developed marketing materials for release to community entities.  Wrote grants to secure funding for youth and out-of-school time programs.          Applications Developer    October 2000   to   July 2001     Company Name   -   City  ,   State      Documented user requirements for the rewriting of existing billing systems that tracked.  resource usage of an internal service group to the entire global organization.  Lead development team in requirements gathering tasks.  Provided support for billing systems involving troubleshooting complex queries.          Programmer Analyst    June 1995   to   September 2000     Company Name   -   City  ,   State      Performed tasks in allstages of the system development life cycle of a disability claims system including user specifications, functional designs, and technical designs.  Created Oracle database objects (views, queries, PL/SQL, and SQL) to satisfy the reporting needs of end-users.  Developed testing strategy and lead testing team responsible for all testing stages of large disability claims system.          Education      Master of Science   :   Management Information Systems  ,   May 2003    University of Illinois   -   City  ,   State      Management Information Systems        Bachelor of Science   :   Information and Decision Sciences  ,   May 1995    University of Illinois   -   City  ,   State      Information and Decision Sciences        Skills    ASP.net, Active Directory, Adobe Acrobat, Adobe Dreamweaver, Adobe Photoshop, application design, arts, billing systems, Business Objects, business operations, C++, client server, Strong communication skills, hardware, Crystal
Reports 9, databases, database
development, database development, Database Design, disaster recovery, forms, frame, functional, government, grants, help desk support, Help desk, HTML, computer support, Leadership, marketing materials, Microsoft
Access, Microsoft Office, Microsoft SharePoint, Windows, migration, Oracle database, PL/SQL, personnel, personnel management, police, profit, Project Management, purchasing, report writing, reporting, Requirements gathering, SAP, SDLC, servers, Software Development, Microsoft SQL Server, SQL, strategy, strategic planning, System administration, user manuals, training materials, troubleshooting, upgrade, Visual Basic, Web Intelligence, web development, Windows Server, workflow      Affiliations    Quality-driven Information Technology Manager with over 10 years experience aligning
business systems with business policies and guidelines while managing IT support and
application development operations. Looking to bring strong management, analytical and
problem-solving skills to an industry-leading technology company.   ",INFORMATION-TECHNOLOGY
"         VICE PRESIDENT, CORPORATE FINANCE       Summary     Accomplished healthcare  finance executive with a demonstrated ability to deliver mission-critical results in complex and rapidly changing environments.        Skills          Balance Sheet Risk Management  Contract Negotiations  Treasury Management      Technical US GAAP Accounting Proficient  Board Communications  Multi-disciplinary Team Lead            Experience      Vice President, Corporate Finance   10/2015   to   Current     Company Name   City  ,   State      Responsible for various consolidated corporate departments which provided accounts payable, accounting, financial reporting, non-patient billing, payroll, tax and treasury services to the health system and its components, including acute-care hospitals, a post-acute care facility, the faculty physician group, multiple benefit plans and various for-profit and not-for-profit joint ventures.    Served as staff of the Audit and Compliance Committee of the Board responsible for the governance of the committee  Served as the staff for the Investment Committee of the Board responsible for the governance of the Committee  Managed the external audit of the consolidated financial statements of the organization, its components, and its employee benefit plans  Managed the tax structure, tax compliance filings, monitoring of tax exempt status and compliance with IRC 501r requirements for hospitals  Led and created offering statements for multiple tax exempt bond financings, achieving over $15 million in economics savings on  refinancing of existing debt  Led $41 million new market tax credit financing for the construction of a new Neurosciences Institute facility  Led bond ratings presentations for 5 successful continuous upgrades over the 5 years  Managed the debt compliance of the enterprise and obligated group reporting  Directed ongoing risk mitigation efforts of the defined-benefit pension plan obligation, including plan design changes leading the freeze of al participants and additional funding, including a $50 million funding in September 2016  Led the successful selection of and change of outsourced Chief Investment Officer and complete turnover of $400 million investment portfolio  Responsible for various external vendor relationships including audit, tax, actuarial, banking, merchant processing, custodial, investments, and bond holder relationships and the ongoing evaluation and requests for proposal of such services   ​         Vice President/Controller   04/2012   to   09/2015     Company Name   City  ,   State      Responsible for various consolidated corporate departments which provided accounts payable, accounting, financial reporting, non-patient billing, payroll, tax and treasury services to the health system and its components, including acute-care hospitals, a post-acute care facility, the faculty physician group, multiple benefit plans and various for-profit and not-for-profit joint ventures.   Successfully led a series of tax restructurings of entities within the health system in conjunction with in-house general counsel to streamline the structure of the health system and create efficiencies in the administration and compliance filings with the IRS.  Led and created offering statements for multiple new money tax exempt bond financings.  Led the due diligence and accounting of the acquisition of the faculty practice plan assets and clinical operations.  Led ongoing integration efforts with the faculty practice plan to streamline finance operations, simplify debt structure, centralize treasury services, and ensure consistency and timeliness of financial information  Expanded the bench strength of the Corporate Finance team by re-establishing the role of Corporate Controller and creating capacity for the Vice President, Corporate Finance role to assist the CFO in strategic operations          Corporate Controller   12/2006   to   04/2012     Company Name   City  ,   State      Responsible for various consolidated corporate departments which provided accounts payable, accounting, financial reporting, non-patient billing, tax and treasury services to the health system and its components, including several acute-care hospitals, a post-acute care facility, multiple benefit plans and various for-profit and not-for-profit joint ventures.     Successfully aided in negotiations of financial terms resulting from multiple financial settlement agreements surrounding departures of multiple hospitals from the joint operating agreement governance structure of the health system during 2007 - 2010.  Successfully negotiated and managed multiple transition service agreements for multiple hospitals spanning three months to three years resulting from the departure of hospitals from the health system joint operating agreement during 2007 -2010.  Managed the successful accounting and external audits of the health system during the financial and organizational restructuring of the health system.  Managed and reorganized the corporate finance team various times throughout the restructuring of the health system.  Managed multiple liability payoffs of the health system including tax exempt debt payoffs, pension spin-offs, and medical malpractice liability run-outs during the financial restructuring of the health system.  Actively participated in the reorganization of the health system and affiliation with its academic sponsor in relation to appropriate accounting treatment and led the tax restructuring of the health system.  Acted as lead staff for the inaugural tax exempt debt issue and rating process by external agencies for the restructured legal entity in 2010.  Managed the accounting and financial reporting over the new construction and operations of a large community hospital.          Audit Professional   08/1997   to   12/2006     Company Name   City  ,   State      Responsible for various financial audits for retail, manufacturing,   investment management, academic medical centers, healthcare, higher education and non-profit entities.  Also responsible for multiple due diligence assessments in the mergers and acquisition consulting practice of the firm.  Trained staff nationally in audit methodologies, accounting guidance and audit software at continuing education seminars.   Prepared and reviewed financial statements of both private and public companies, including multi-location consolidations.  Researched accounting issues and concluded on proper accounting treatments and disclosures.  Performed and supervised projects assessing internal control reliability and effectiveness, including companies subject to the Sarbanes-Oxley Act.  Acted as lead senior in a large multi-national restatement audit surrounding proper lease accounting.  Acted as lead manager in large multi-state restatement audit undergoing a significant SEC investigation.  Supervised and evaluated audit staff ranging from one to twenty-five individuals.  Participated in national committees to design and create audit programs for not-for-profit and higher education industries.  Prepared and coordinated audit budgets, forecasts and billings.  Actively participated in recruitment efforts and interviews of potential hires enrolled in nationally identified strategic business schools.  Presented in continuing education seminars with local business groups and  university accounting cirriculum.          Education and Training      Bachelor of Science  :   Accountancy   1997       Miami University   City  ,   State        Economics Minor   Cum laude         Credentials     CPA, State of Ohio License #42088                             Dec 2003 to Dec 2017  CGMA, American Institute of Certified Public Accountants                Dec 2014  FHFMA, Healthcare Financial Management Association                    April 2013  CHFP, Healthcare Financial Management Association                      April 2013       Activities and Honors     Uptown Consortium, Cincinnati, Audit Committee Member 2017  Uptown Consortium, Cincinnati, Finance Committee Member 2008 - 2017  Uptown Consortium, Cincinnati, Executive Committee Member 2016- 2017   Healthcare Financial Management Association, National Large System Controller Council   Healthcare Financial Management Association, Southwest Ohio Chapter, Board Director 2010  Healthcare Financial Management Association, Southwest Ohio Chapter,Treasurer, 2011- 2012  American Institute of Certified Public Accountants   Ohio Society of Certified Public Accountants  Speaker for Healthcare Financial Management Association and American Healthcare Lawyers Association  ​     ​    ",FINANCE
"         ASSISTANT MANAGER           Career Overview     Committed and motivated office professional with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.       Skill Highlights          Professional and mature  Strong interpersonal skills  People-oriented  Excellent work ethic          Microsoft Office proficiency  Meticulous attention to detail    Problem resolution  Excellent time management skills  Schedule management              Core Accomplishments      Process Improvement     Oversaw implementation of instant issue datacard system which resulted in more cost-effective service.    Data Organization     Improved office organization by compiling monthly sales and performance reports for employee evaluations using advanced Microsoft Excel functions.    Training     Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.    Multitasking     Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.         Professional Experience      Assistant Manager    June 2014   to   January 2015     Company Name   －   City  ,   State      Coach, motivate and develop staff; prepare disciplinary notes and performance evaluations   Responsible for branch, vault, and ATM settlement daily and reconciling differences as needed   Work at the greeter desk to greet members as they come in, direct them to the appropriate area of the branch, and schedule appointments   Help to monitor and answer calls coming thru the call center  Resolve customer issues in a timely manner.  Serve as back up to the staff; running a teller drawer, opening account, processing loans   Pull reports to track branch productivity and goals.          Head Teller & Training Assistant    March 2011   to   May 2014     Company Name   －   City  ,   State      Ensure all policy and procedures are understood and followed by branch staff   Responsible for branch, vault, and ATM settlement daily and reconciling differences as needed   Ensure operational integrity of the branch by doing internal audits and following all branch security and compliance requirements   Main manager in the branch to handle and resolve customer issues and escalate them if necessary to Assistant Manager and Branch Manager   Contribute to the branch's sales goals by personally recognizing sales opportunities and referrals as well as coaching and motivating the tellers to achieve their goals.  Coach, motivate and develop tellers; prepare disciplinary notes and performance evaluations   Test new policies, procedures, and computer updates prior to rolling out company wide   Train employees on new or revised policies, procedures, and computer updates   Help to recognize and develop process improvements to make a more efficient environment           State Farm Agent Staff    September 2010   to   March 2011     Company Name   －   City  ,   State      Process quotes and applications for auto, home, and life insurance.  Assist policy holders with policy changes and maintenance.  Recognize and discuss insurance needs with policy holders.  Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.  Organized files, developed spreadsheets, faxed reports and scanned documents.          Retail Banking Branch Operations Manager    April 2008   to   September 2010     Company Name   －   City  ,   State      Manage the teller staff to ensure the teller line runs smoothly   Ensure all transactions are processed accurately   Ensure all policy / procedures are understood and followed   Reconcile branch settlement differences Maintain branch cash control limits Balance the vault, ATM, and EDC machine on a daily basis   Track and audit all negotiable items   Ensure operational integrity of the bank by doing internal audits   Resolve customer issues in a timely manner.  Contribute to the branch's sales goals by personally recognizing sales opportunities and coaching / motivating the tellers.  Counsel tellers, prepare disciplinary notes and performance evaluations   Create / manage the schedule for the tellers.          Senior Personal Banking Representative    August 2003   to   April 2008     Company Name   －   City  ,   State      Actively sell Sovereign Bank products and services   Analyze and determine the financial needs of each customer   Meet and exceed personal sales goals   Open new accounts, process loan applications and close loans   Demonstrate in depth knowledge of all consumer products and services   Research and resolve customer issues in a timely manner.          Education      Bachelors of Science Degree   :   Criminal Justice  ,   2003    York College of Pennsylvania   －   City  ,   State       Minor in Criminalistics and Accounting         Skills       Proficient with most office equipment: fax machine, multi-functional device, multi-line phone, and Microsoft Office  Possess exceptional organizational, analytical, and time management skills as well as the ability to multitask  Self motivated  Excellent work ethic       ",BANKING
"         CUSTOMER CARE REPRESENTATIVE       Professional Summary    Expert communicator with strong conflict resolution skills. Extensive background in customer service, recruitment and retention, mediation and records management. Demonstrated ability to promote a team-oriented and open-door environment that is conducive to a successful staff.      Skills                    Work History      Company Name    Customer Care Representative   |   City  ,   State   |   June 2013   -   August 2014     Addressed customer service inquiries in a timely and accurate fashion, providing appropriate information while maintaining precise records and a high standard of customer service Built customer loyalty by resolving complaints, expediting orders, and locating out-of-stock or discontinued items Recommended, selected and helped locate merchandise based on customer needs and desires Communicated all merchandise needs or issues to appropriate departments and supervisors Maintained up-to-date knowledge of company policies regarding service requests, product issues, returns and exchanges, and replacement policies Promptly responded to inquiries from members, staff, and customers via phone, e-mail and fax Maintained detailed administrative and procedural processes to improve accuracy and efficiency while managing a wide variety of customer service and administrative tasks Developed effective relationships with other departments, including sales, quality assurance, and service Used humor, a positive attitude, and high standards to encourage and assist customers Participated in extensive classroom and online training seminars Promoted a positive work atmosphere by behaving and communicating in a manner that supported both staff and customers Excelled in meeting objectives through use of independent action, prioritization, persistence, and leadership skills.         Company Name    Club Manager   |   City  ,   State   |   June 2011   -   March 2013     Contributed to the overall success of the franchise by coordinating daily operations and staff meetings, addressing and resolving customer complaints Responsible for recruiting, orienting, training and supervising staff of 12-15 Improved staff turnover through implementation of standard orientation and training, professional development, and coaching Oversight of all aspects of staff performance: annual evaluations, progressive discipline, mediation of staff disputes and grievance procedures and terminations Fostered an open-door environment conducive to positive dialogue across the organization Handled weekly employee scheduling: revised and adapted schedule as regulated by the Home Office Electronically submitted employee hours into Kronos Payroll System after ensuring time punches were correct Page 2, Wilson Researched employee issues with regards to payroll and benefit questions by contacting appropriate departments and through review of company handbook and policies Revised and adapted weekly schedule to follow hours as regulated by the Home Office Created / prepared paperwork for all new hires, tracked attendance, recorded personal and vacation time Performed daily balancing of transactions: cash and credit deposits; balanced ledger accounts to determine customer growth Provided high level of customer service, performing facility tours for potential members, signing up members and explaining contracts Surpassed revenue goals in four consecutive quarters Performed weekly inventory ordering merchandise, cleaning, and office supplies weekly Maintained facility and equipment for over 8,000 members.         Human Resources Generalist   |   City  ,   State   |   October 2007   -   June 2010     Identified staff vacancies and recruited, interviewed and selected qualified applicants to increase employee base to meet ever-changing staffing needs for busy call center Actively recruited potential employees by developing job postings and descriptions to attract a targeted talent pool within the market wage range Created social media initiatives and ads, organized employment fairs, and tracked results Processed background checks, verified references and coordinated drug screenings Processed new hire information, transfers, promotions and terminations using PeopleSoft HR Management Systems Software Explained HR policies and procedures to new hires Generated employee tracking reports each week with regard to hours and benefits Assisted with inbound and outbound calls regarding all HR inquiries Resolved personnel issues regarding HR matters needing clarification, submissions and corrections Addressed inquiries from employees and management regarding new-hire activity and ongoing employee relation issues Reviewed federal and state laws to confirm and enforce company compliance Managed over 500 personnel files according to policy and federal and state laws and regulations Scanned confidential documents into electronic filing system, categorizing documents for retrieval and review Audited employee files: updating incomplete or missing paperwork to be in compliance with company policy and federal and state laws Actively participated in training to enhance workplace performance for all levels of staffing.         Education      Associate of Applied Business Administration    Human Resources, Management Studies, Payroll Records and Accounting, and Business Law    Trumbull Business College    City  ,   State   |   6 2007   Human Resources, Management Studies, Payroll Records and Accounting, and Business Law       Skills    administrative, ads, benefits, call center, coaching, contracts, credit, customer service, e-mail, fashion, fax, filing, Home Office, HR, inventory, Kronos, leadership skills, ledger, managing, market, mediation, meetings, office, Payroll, PeopleSoft, personnel, policies, processes, quality assurance, recruiting, sales, scheduling, seminars, staffing, supervising, phone   ",FITNESS
"         FINANCE AND OPERATIONS MANAGER           Experience      Finance and Operations Manager  ,     07/2017   to   Current     Company Name   –   City  ,   State      Brought on board to centralize progress in district.  Task with overseeing designated managers that monitor employee productivity, timely scheduling and provide updated trainings.  Institute policies, goals, objectives and procedures.  Challenge to construct and maintain effective cash flow monitoring system, review financial statements, audit sales commission and activity reports.  Analyze performance data to measure productivity and steer continuous improvement initiatives with emphasis on recognizing cost streams and reducing expenses.  Authorize various software platforms for employees.  Oversee inventory management, purchasing, and distribution.  Realign internal processes with introduction of inventory recording systems for the district.  Allocate monthly budget and create tentative forecast for proceeding month.         Financial Analyst  ,     07/2013   to   07/2014     Company Name          Selected to examine accounting records to compile financial information and reconcile reports.  Incorporated detailed research to process journal entries and author financial reports.  Proactively developed process analysis while maintaining clear open lines of communication with leadership.  Scrutinized current and past financial data, trends and performance, to champion financial improvements.         FINANCIAL IMPACT     Boosted overall sales from $4M annually in 2017 to $6.7M in 2019 using direct actions to drive uptick in both revenue and number of locations for two consecutive years.  Introduced sales auditing and cost auditing re-alignment by incorporating advanced Excel and RQ software which drastically decreased process from 2 - 3 weeks to 3 - 4 days and allotted for detection of variations up to $20K - $30K than before re-alignment.  Took ownership of growth strategy by increasing number of locations under direct management going from 3 locations to 6 locations.  Introduced simple budget forecasts to better examine spending patterns during the month versus at end of month.  Forecasts and delegation restructuring allowed ability to cut cost from $600K per month down to $400K per month.  Swayed upper management to create portal where all transactions could be automatically audited each day allowing team to monitor or investigate all cash audits and sales audits in one centralized location., Switched out multiple vendors-wholesale distributers-process to direct to manufacture program which reduced suppliers thus saving costs on routine operations of business.  Realigned budget forecast to accurately monitor entire allocated budget.  Devised new system to assign accounts to every consumer which significantly increased collection receivables.         Work History      Finance and Operations Manager  ,   07/2017   to   Current     Company Name   –   City  ,   State      Brought on board to centralize progress in district.  Task with overseeing designated managers that monitor employee productivity, timely scheduling and provide updated trainings.  Institute policies, goals, objectives and procedures.  Challenge to construct and maintain effective cash flow monitoring system, review financial statements, audit sales commission and activity reports.  Analyze performance data to measure productivity and steer continuous improvement initiatives with emphasis on recognizing cost streams and reducing expenses.  Authorize various software platforms for employees.  Oversee inventory management, purchasing, and distribution.  Realign internal processes with introduction of inventory recording systems for the district.  Allocate monthly budget and create tentative forecast for proceeding month.         FINANCIAL IMPACT  ,          Boosted overall sales from $4M annually in 2017 to $6.7M in 2019 using direct actions to drive uptick in both revenue and number of locations for two consecutive years.  Introduced sales auditing and cost auditing re-alignment by incorporating advanced Excel and RQ software which drastically decreased process from 2 - 3 weeks to 3 - 4 days and allotted for detection of variations up to $20K - $30K than before re-alignment.  Took ownership of growth strategy by increasing number of locations under direct management going from 3 locations to 6 locations.  Introduced simple budget forecasts to better examine spending patterns during the month versus at end of month.  Forecasts and delegation restructuring allowed ability to cut cost from $600K per month down to $400K per month.  Swayed upper management to create portal where all transactions could be automatically audited each day allowing team to monitor or investigate all cash audits and sales audits in one centralized location., Switched out multiple vendors-wholesale distributers-process to direct to manufacture program which reduced suppliers thus saving costs on routine operations of business.  Realigned budget forecast to accurately monitor entire allocated budget.  Devised new system to assign accounts to every consumer which significantly increased collection receivables.         Financial Analyst  ,   07/2013   to   07/2014     Company Name          Selected to examine accounting records to compile financial information and reconcile reports.  Incorporated detailed research to process journal entries and author financial reports.  Proactively developed process analysis while maintaining clear open lines of communication with leadership.  Scrutinized current and past financial data, trends and performance, to champion financial improvements.         Education      Master of Business Administration (MBA)        Johnson and Wales University   -   City  ,   State           Bachelor's In Business Administration (BBA)  :   Finance      Kathmandu University   -   City             Summary    FINANCIAL OPERATIONS ANALYST
Excels at Financial Performance through Analysis, Reporting, and Value-Added Improvements 
Driven, customer-centric, revenue-focused Analyst with H1B status uniquely qualified in identifying challenges and developing collaborative solutions for financial sectors. Highly attuned with reducing cost expenditures and exceeding expectations. Developed expertise navigating financial management pipelines like accounting, reporting, internal controls, budgeting, analysis and performance management. Demonstrated command of communicating complex financial information to non-financial audiences.      Certifications    Core Competencies
Finance | Operations Management | Data Analysis | Reporting | Auditing
Policies & Procedures | Continuous Improvement| Financial Modeling | Communication      Highlights          Microsoft Office Suite | Various CRM Systems | Omni | SalesForce | QuickBooks | SLACK  Accounting  Auditing  Budget  Cash flow  Continuous Improvement  CRM  Data Analysis  Finance  Financial  Financial Modeling  Financial reports  Financial statements  Inventory management      Inventory  Leadership  Excel  Microsoft Office Suite  Operations Management  Policies  Process analysis  Processes  Progress  Purchasing  QuickBooks  Recording  Reporting  Research  Sales  Scheduling  Strategy  Author            Skills     Microsoft Office Suite | Various CRM Systems | Omni | SalesForce | QuickBooks | SLACK,  Accounting, Auditing, budget, cash flow, Continuous Improvement, CRM, Data Analysis, Finance, financial, Financial Modeling, financial reports, financial statements, inventory management, inventory, leadership, Excel, Microsoft Office Suite, Operations Management, Policies, process analysis, processes, progress, purchasing, QuickBooks, recording, Reporting, research, sales, scheduling, strategy, author    ",FINANCE
"       Kimberly  Fisheli       Summary     Dedicated and responsive Special Education Teacher with proven skills in classroom management, behavior modification and individualized support. Comfortable working with students of all skill levels to promote learning and boost educational success. Serves as role model by using growth mindset to develop young minds and inspire love of learning.       Experience      Substitute Teacher  ,    06/2017   -   Current     Company Name    -    City  ,   State       Enforced classroom routines to keep students on schedule and operating at consistent level.  Implemented lesson plans assigned by classroom teacher to educate students about key concepts.  Maintained student attendance and assignment records to prevent lapses during teacher absences.  Oversaw pop quizzes, material exams and standardized tests to facilitate instruction.  Applied proactive behavior management techniques to facilitate classroom discipline.  Provided notes and reports on school day activities to primary teacher.         Long-Term Special Education Substitute  ,    02/2021   -   06/2021     Company Name    -    City  ,   State       Eliminated learning gaps and effectively instructed students by using teaching aids and motivational strategies.  Facilitated functional life skills development in students with autism through explicit instruction and repetition to entrench skills.  Established and communicated clear objectives for lessons, units and projects to students.  Fostered positive and trusting relationships with students to increase engagement.  Organized and prepared instructional materials, communiqués and reports to facilitate student learning.  Worked with students with specialized needs to accomplish tasks and build practical skills.  Collaborated with conventional education instructors across multiple departments to optimize student learning.  Developed interesting and interactive learning methods tailored to help students with individual needs.  Transitioned students across grade levels through careful planning and preparation.  Encouraged student empathy of others to build confidence and improve self-image.  Enforced classroom routines to keep students on schedule and operating at consistent level.  Implemented lesson plans assigned by classroom teacher to educate students about key concepts.  Maintained student attendance and assignment records to prevent lapses during teacher absences.  Mentored, tutored and instructed students during break and student support.  Oversaw pop quizzes, material exams and standardized tests to facilitate instruction.  Liaised with teachers to develop cohesive educational plans and improve student support.  Assisted fellow teachers with assignments, special projects, tests, administrative updates and grading as needed.  Taught students fundamental building blocks and advanced concepts.  Assigned homework to students based on curricula and modified based on daily progress.  Used Google Classroom to organize lesson plans for long-term interim assignments.  Studied Science and World History to better understand content and assist with projects and assignments.  Kept detailed records of student progress, attendance and assignments in Google Classroom and Aries.  Engaged students in discussions to promote interest and drive learning.  Built and strengthened positive relationships with students, parents and teaching staff.  Promoted learning by leveraging traditional and modern instructional strategies.  Leveraged diverse instructional strategies and hands-on activities to engage students and boost understanding of material.         Substitute Teacher  ,    09/2010   -   05/2018     Company Name    -    City  ,   State       Implemented lesson plans assigned by classroom teacher to educate students about key concepts.  Maintained student attendance and assignment records to prevent lapses during teacher absences.  Enforced classroom routines to keep students on schedule and operating at consistent level.  Used Blackboard & Powerschool to organize lesson plans for long-term interim assignments.  Helped students build learning and study skills to achieve life-long educational goals.  Provided notes and reports on school day activities to primary teacher.  Leveraged diverse instructional strategies and hands-on activities to engage students and boost understanding of material.  Mentored, tutored and instructed students after school and during planning times.  Kept detailed records of student progress, attendance and assignments in Powerschool and SEIS.  Promoted learning by leveraging traditional and modern instructional strategies.  Reported problem students to principal to maintain control of classroom.  Assigned homework to students based on curricula and modified based on daily progress.  Applied proactive behavior management techniques to facilitate classroom discipline.  Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.  Built and strengthened positive relationships with students, parents and teaching staff.  Oversaw pop quizzes, material exams and standardized tests to facilitate instruction.  Assisted fellow teachers with assignments, special projects, tests, administrative updates and grading as needed.  Liaised with teachers to develop cohesive educational plans and improve student support.  Eliminated learning gaps and effectively instructed students by using teaching aids and motivational strategies.  Developed IEP to leverage developmental practices and educational theories to achieve educational objectives.  Participated in week-long intensive leadership training and provided training to colleagues on applied behavior analysis.  Wrote and presented documents for Individual Education Plan conferences.  Established and communicated clear objectives for lessons, units and projects to students and parents.  Fostered positive and trusting relationships with students to increase engagement.  Organized and prepared instructional materials, communiqués and reports to facilitate student learning.  Delivered specialized classroom instruction to students with developmental disorders.  Worked with students with specialized needs to accomplish tasks and build practical skills.  Collaborated with conventional education instructors across multiple departments to optimize student learning.  Promoted language development skills through reading and storytelling.  Developed interesting and interactive learning methods tailored to help students with individual needs.  Transitioned students across grade levels through careful planning and preparation.  Developed individual educational plans designed to promote educational, physical and social development.  Implemented specialized tests to evaluate literacy performance.  Encouraged student empathy of others to build confidence and improve self-image.  Supervised field trips to local parks, fire stations and zoos to develop social skills and community awareness.  Conducted small group and individual classroom activities with students based on differentiated learning needs.         Education and Training      Associate of Arts  ,   Liberal Arts And General Studies  ,    05/2005       Fullerton College    -    City  ,   State            Bachelor of Science  ,   Child And Adolescent Studies  ,    05/2009       California State University - Fullerton    -    City  ,   State       3.11 GPA   Member of Phi Beta Delta Member        Education Specialist Teaching Credential  ,   Special Education  ,    05/2010       California State University - Fullerton    -    City         Honor Society for International Scholars Member         Activities and Honors     PTA Honorary Service Award, awarded by Benton Middle School PTSA  FUHS Dance Booster Club Secretary - 2020-2021  FUHS Dance Booster Club President - 2018-2020  FUHS Dance Booster Club Member-at Large 2017-18  FUHS Choir Booster Club Member-at-Large 2017-21  FUHS Theatre Booster Club Member-at-large 2017-21  FUHS PTSA Member - 2017-2021                   Skills       Behavior modeling  Video conferencing  Smartboard technology  Proficient in Google Classroom & Aries  Activity planning  Compliance  Technology savvy  Proctoring  Individualized care  Quizzes, tests and exams  Classroom discipline      Effective listening  Tutoring and after school help  Interdisciplinary teaching  Effectively work with parents  CPR/First-aid certified  Behavioral/cognitive skills development  Team collaboration  Positive student engagement  Behavior modification  Special needs students  Mediation and advocacy talent            ",TEACHER
"         ONLINE LEARNING COORDINATOR - PROGRAM TRAINING AND SUPPORT           Summary    To
effectively and innovatively influence student and staff knowledge and skills
with learning technologies and learning management systems through support and
online education.      Core Qualifications          Multiple Learning Management System platform
  experience: Schoology, Desire2Learn (D2L), Moodle, Blackboard  Multiple platforms to enhance the use of technology
  as a mode of learning: mobile learning, tablet computing, online professional
  development, online courses for credit (both virtual and in the classroom),
  educational software as instruction and as supplemental to instruction,
  gamification, video tutorials      Creating and presenting district-level staff development for educational software programs  Creating and facilitating all required professional development for all departments in a district of 5,000+ employees  Certified Trainer of Trainers (ToT) for SIOP (Sheltered Instruction Observation Protocol) implementation in the classroom             Achievements      Member of International Society for Technology
  in Education (ISTE)  Presenter at 2012 TCCA – “Technology
  Integration in the Elementary Classroom”  ESL Teacher of the Year, Plummer Middle
  School, 2006-2007  Member of International Literacy Association
  (ILA)  Presenter at 2014 TCEA – “Technology
  Integration and You”
  
 


         Professional Experience      Online Learning Coordinator - Program Training and Support    October 2013   to   Current     Company Name   －   City  ,   State      Created and presented district staff
  development sessions for district purchased online software programs for RtI
  and General Education settings  Designed implementation plans and strategies
  for all learning technologies in the district (Administration and Campus
  staff)  Implemented pilot studies and provided results
  and recommendations on all program purchases  Create online professional development and
  maintain records of courses for entire district: campus, administration, and
  staff  One on one coaching for implementation and
  learning technology design for blended learning environments  Plan, provide, and measure effectiveness of
  intervention and instruction for students  Oversee curriculum alignment within online
  courses in the Learning Management System for 125 Virtual School and Credit
  Recovery courses  Design, plan, and implement customized
  training for campuses
  -    
  Develop training and support plan for 75
  Instructional Technology Specialists for learning technologies and learning
  management systems  System Administrator for all learning
  technologies and learning management systems for a district of 5,000+
  students and 65,000+ students  Design and implement all learning technologies
  training for Homebound teachers  Department administrative contact for all High
  School campuses with learning technologies and courseware for Virtual School
  and Credit Recovery students and labs  Compiled and analyzed data on 2 learning
  management systems, 11 online programs, and a multitude of learning
  technologies, including device management
  
 


           Certified Classroom Teacher    August 2007   to   October 2013     Company Name   －   City  ,   State      Presented district staff development sessions for district purchased online software programs for RtI and General Education settings  4th Grade ESL Language Arts Teacher Provide staff development to campus for SIOP and district writing initiatives  Implement district purchased online software programs within daily curriculum  Plan, provide, and measure effectiveness of intervention and instruction for students Develop and implement IEPs for inclusion students in a Co-Teach setting  Plan, recruit, and implement social events for entire campus.          Language Arts Teacher    August 2005   to   June 2007     Company Name          Create and implement curriculum aligned with TEKS for Level 1 ESL students Implement district purchased online software programs within daily curriculum Plan, provide, and measure effectiveness of intervention and instruction for students Summer Curriculum Writing team member District Staff Development presenter.          Language Arts Teacher    August 2003   to   June 2005     Company Name          Plan, implement, and measure effectiveness of intervention and instruction for students.  Implement district purchased online software programs within daily curriculum.  Develop and implement creative lesson plans, aligned with TEKS, to facilitate learning.  Summer Curriculum Writing team member.          Education and Training      Bachelor of Science   :   Criminal Justice  ,   December 1998    Southwest Texas State University          Criminal Justice        Alternative Teaching Certification, ELAR & ESL 4-8 - 2003                Teacher Certification   :   Educator Certification  ,   October 2013    Lone Star College   －   City  ,   State  ,   USA            Bachelor of Science   :   Information Technology      University of Phoenix   －   City  ,   State  ,   USA            Master of Arts   :   Educational Leadership and Technology Integration  ,   2016    Lamar University   －   City  ,   State  ,   USA            Certifications      Certified Trainer of Trainers (ToT) for SIOP implementation in the classroom  Abydos Learning International (New Jersey Writing Project in Texas) Certified Trainer  TEA Certified English, Language Arts, and Reading  4-8 TEA Certified English as a Second Language (Supplementary)  K-12    TEA Certified Social Studies 4-8    Harris County Department of Education Certified Virtual School Teacher (9-12)             Skills    Learning Mangement System, Learning Technologies, Technology Integration, Online Programs   ",ARTS
"         WRITER           Summary    I am seeking an oppurtunity to give me the experience I would need to obtain a highly rewarding job in the film and documentary field. I want to work in an intellectually stimulating environment whilst being challenged and improving upon the skills necessary to move up in the professional world. A skilled student with experience working production and photography for a small business, holding leadership positions, and organizing events within small communities; providing excellent communication skills and task oriented work in both group settings and professional environments. A hardworking film student who prioritizes working on set, career, and a stimulating learning environment.      Skills          Microsoft Office, Excel, PowerPoint proficient  Strong verbal communication  Quick learner  Issue resolution  Attention to detail  Energetic and organized  APA and MLA formatting  Fact checking  Self-motivated  Independent worker              Experience      Writer    September 2016   to   Current     Company Name          Covered many varsity sporting events as well as pieces on teams and people within the Chapman Athletics program.  Provided analytics and insight as well as game commentary.  Showed knowledge and experience in sports as well as eloquent writing abilities.  Momentarily ran the Chapman fashion blog, tackling the presence of cultural differences and self-expression on campus.  ACCOMPLISHMENTS
Major projects include: recruiting clients, finding contact information, and following up on potential wholesale buyers.  Placing the company's largest sale in history at over $15,000 worth of discounted merchandise.  Produced and photographed new products to enhance the brand.  Product inspection to ensure highest possible quality.  Inventory control: restocked and organized items as necessary and as directed for company efficiency.  Ran many community and schoolwide events at my high school including ""Rock the Vote"" where we brought in political figures from all around Orange County to educate young voters and answer questions.          Production and marketing intern    April 2016   to   September 2017     Company Name          I've been working as a photographer and website designer for over a year; aiding in the production of merchandise, marketing, inventory oversight, recruiting of wholesale clients, and processing orders.  I also spent a significant amount of time cleaning, packaging and labeling outgoing orders as well as working overtime in the evenings to ensure customer satisfaction by appeasing clientele time restrictions and pushing our own deadlines for product release dates.  I monitored the photo studio for adequate quantities of supplies and conducted all photoshoots in a calm and professional demeanor while collaborating with buyers to guarantee product satisfaction and reliable advertising.  Participated in conventions where skills in sales were necessary to break even after travel expenses.          PUblic relations officer    March 2015   to   June 2016     Company Name          Conceptualized and wrote project briefs to jump start efforts toward lack of traffic on website/media outlets.  Created the look and feel of the organizations online presence in social media forums.  Designed unique print materials including advertisements, brochures, and logo designs.  Adhered to all corporate brand guidelines when preparing graphic materials.  Coordinated community and school wide events and made sure there were no gaps in project planning.  Was in charge of communication between student government, administration, the school's broadcast program, and the school newspaper.             March 2015   to   June 2016     Company Name          Prepared equipment for all operations.  Verified that all information was readily available and displayed correctly.  Created concepts for advertisements and promotional videos and carried them out thoughtfully.  Collected data and opinions followed by the air date of the video to improve upon my own work.  Ensured that the message of promotional strategies was received as intended and followed all guidelines.  Communicated with the head of the news channel in a timely and organized fashion.          Education and Training      HIgh school diploma   :     June 8th 2016    Northwood High School          Member of World Wildlife Club
Events Coordinator of Yoga and Pilates Club
Executive board of Fellowship of Christian Athletes club
Member of Student Forum
Recipient of the Pride of the Pack Award (rewarding merit and character)
Named Athlete of the Month three times
2 year captain of the varsity Lacrosse Team
1 year captain of the varsity Basketball Team
4 year varsity athlete          TV Writing and Production Documentary Filmmaking  ,   May    Freshman | Chapman University          TV Writing and Production Documentary Filmmaking        Skills    Adobe illustrator, photo, advertisements, advertising, analytical skills, approach, Attention to detail, broadcast, brochures, clientele, clients, customer satisfaction, fashion, Film, government, Graphic design, graphic, inspection, inventory, Inventory control, Journalism, logo, marketing, materials, Excel, Microsoft Office, PowerPoint, Multi-media, newspaper, packaging, Photography, photographer, problem solving, project planning, quality, Quick learner, recruiting, sales, Self-motivated, unique, verbal communication, video, website designer, website     ",PUBLIC-RELATIONS
"         INFORMATION DESIGNER       Summary of Qualifications    Strong leadership, project management, System Administration and technical skills to meet the efficiency and optimization needs. Has 3+ years of professional experience in managing, developing and maintaining software systems, web applications, and database systems. Experience in Unix/Linux System Administration, Oracle Database Administration (11g), MySQL database administration, Ellucian Banner ERP, and Oracle Application Express(APEX).Educated with solid math background and equipped with strong problem solving skills      Technical Skills     Languages
: C, C++, C#.NET, Java, Python, PHP, Mathematica, Oracle, PL/SQL, MySQL,
XHTML/CSS   Environment:
Windows, UNIX, Linux(Red Hat), Windows Server, WAMP, LAMP    Softwares
IDE : TOAD for Oracle, SQL Developer, Visual Studio, Eclipse, NetBeans,
Dev-C++, Notepad++,Microsoft Office        Experience      Information Designer  ,   09/2012   －   Current    Company Name   －   City  ,   State      Luminis system administration - The Luminis Platform is a Web portal system(https:/aggieaccess.cameron.edu) that creates a common gateway to the information that students, faculty, and staff use every day.  This system is running on T5220 server Chief technical staff for maintaining university's website(www.cameron.edu ) DegreeWorks administrator - Implemented DegreeWorks application on Linux server with backend Oracle database with highly customized XML documents as frontend.  DegreeWorks is a comprehensive, web-based academic advising and degree audit tool that helps students and their advisors successfully navigate curriculum requirements Plans and implements backup and recovery of the Oracle database using RMAN and MySQL Database with mysqldump utility Provided system administration for 12+ servers of Red Hat Linux, Centos Linux and Unix(Solaris 10) including routine maintenance, patching, and system backups and restore, and software and hardware upgrades Experienced in Performance Tuning, Query Optimization, and Database Consistency Checks Experienced in developing stored procedures, Triggers, Cursors, Joins, Views, Cursors and SQL on databases: MySQL, Oracle 11g Experienced in designing, modeling, developing, deploying and supporting database - driven applications using Oracle Application Express (APEX) Experienced in Monitoring servers by using tools like Nagios, OSSEC (Host -based Intrusion Detection System), and LogWatch.  Maintain Web Servers: Apache, DNS, Tomcat, CAS, WebGUI CMS systems Managing users, group and their permissions Managing server security using iptables Install and maintain SSL Certificates for more than 15 Web Hosts including Oracle Wallet Certificates, Apache, and Tomcat Integrate, maintain and configuring Single Sign-On(SSO) to web application with Luminis Platform Installed, Upgraded and applied patches on Oracle RDBMS and on different modules of Banner System Well-versed in developing reporting applications using Cognos Business Intelligence components like Report Studio, Framework Manager, and Query Studio Created custom reports using PL/SQL to functional users Experienced on Automatic Scripting using shell scripts bash and perl Responsible for issuing Banner Security access for faculty, staff, and students Solve security access and profile related problems Handling and generating tickets via BMC Track-It tool.          Work History      Research Assistant    05/2012   －   07/2012    Company Name   －   City  ,   State            Office Assistant    05/2012   －   07/2012    Company Name   －   City  ,   State            Mathematics Tutor    10/2010   －   05/2012    Company Name   －   City  ,   State            Projects      Job Search Engine    Coordinated a group of five team members and improved the workflow and productivity of the team to deliver the product on time   Developed the backend code in PHP that will connect employers and job seekers in Lawton, OK area through web application     Designed smart skill matching algorithm that recommends employers with prospective employee and vice-versa, matching the requirement     Developed SQL Queries for connecting to Database Tables and use the data to access user information in addition to adding information to tables     Research Assistant      This project was funded by CU Faculty
Research Grant, joint work with Dr. Wayne Eby         Assist professor in preparing and
analyzing data; perform comparative analyses from former experimental data ​   Mathematica
     was used to get the data            Banking system
project        Designed
     and implemented the project using C with the concept of OOP    
 Used the “unp.h” library, came up
     with the client program and server program which run on two different
     systems and communicate with one another via TCP socket
     Developed the interface on both
     sides and also showcasing the activities going on while the system is
     active    Accountable
     for testing and debugging in Linux environment
 Accomplished
     the project within time constraint         Education      2012    Cameron University   －   City  ,   State      Bachelor of Science    Computer Science and Mathematics    GPA : 3.7               Workshops :
Oracle Database 11g Administration (2013),

Banner
Database Administration (2013), Red Hat Enterprise Linux 7 System Administration (2015)



     ",DESIGNER
"         ACCOUNTANT II         Professional Summary      Highly analytical, results-driven tax accounting specialist who works quickly and accurately under tight deadlines. Extensive knowledge of  [Software program] .      Skills          Account reconciliation specialist  Advanced bookkeeping skills  Self-motivated professional  Budget analysis      Strong communication skills  Superior attention to detail  MS Office Suite            Work History      Accountant II  ,     09/2013   to   Current     Company Name   –   City  ,   State      Individually responsible for creating Standard Operating Procedure manual for Accounting department which is currently being used by the employees, new hires, executives and  internal as well as external auditors.  Solely responsible for creating and maintaining a monthly Statistical report that is generated through various banking transaction types, such as deposits, withdrawals, payments, different types of loans booked, transfers and the factors affecting membership at the Credit Union.  I also analyze the report, looking for possible errors, researching the solution to the errors, correcting the errors and preparing the final report which is reviewed and utilized by the Board Members, the CEO and other senior staff members to make executive decisions.  Responsible for reconciling and monitoring complex General Ledger transactions affecting assigned accounts, researching the differences and communicating outstanding items to appropriate personnel.  Responsible for ensuring expenses are coded to appropriate General Ledger accounts and that payments are submitted to vendors in a timely manner.  Responsible for developing and establishing procedures to ensure adequate controls for accounting functions are met.  Responsible for maintaining Troubled Debt Restructured (TDRs) files for auto loan, credit card loan and mortgage loan accounts and for making necessary journal entries to record the recoveries in the books.  Responsible for recurring journal entries.  Responsible for maintaining accounting records and reports to ensure compliance using current GAAP principals and company policies.         Human Resources and Compliance Assistant  ,     09/2011   to   08/2013     Company Name   –   City  ,   State      Assisted HR Generalist in structuring and implementing new procedures and policies for benefits, incentives and new hires.  Maintained HR files and personnel files for 110 employees.  Assisted HR Generalist in new hire orientation.  Processed payroll for 110 employees in bi-weekly basis and prepared monthly, quarterly and yearly payroll report.  Updated Compliance programs on regular basis.  Maintained, assigned and tracked progress of completed course work for approximately 110 employees and 6 executives using the Better Value and Service (BVS) Learning Management System.  Worked with Human Resource Specialist, Training Manager and department managers to ensure staff needs are met in line with compliance department's strategic goals and federal regulatory requirements.  General administrative support to the Compliance/Training Manager to include gathering statistical data and the filing of various required regulatory reports.  Track, record, and audit member accounts for money laundering or other suspicious account activities through use of Verafin automated anti-money laundering software.         Accounting Assistant  ,     10/2010   to   08/2013     Company Name   –   City  ,   State      Responsible for entering approved bills into accounting system and processing checks, Automated Clearing House (ACH) and Electronic Funds Transfer (EFT) to make payments.  Responsible for maintaining vendors' and accounts payable records including 1099's and W-9's.  Responsible for preparing weekly reimbursement vouchers for business expenses and in charge of Corporate Visa Accounts for managers, executives and board members.  Responsible for processing Share Drafts and Daily Balancing of ending cash totals for all the branches.  Provided back up support to all the accountant positions and assisted with accounting department projects as needed.         Education      Bachelor of Science  :   Accounting Business Administration  ,   5 2011     University of Maryland University College, Shady Grove Center   -         Accounting Business Administration       Associate of Arts  :   Business Management  ,   5 2009     Montgomery College   -         Business Management       Affiliations    Volunteered at the Cherry Blossom Festival 	2012 - 2013
Association of Government Accounting (AGA) Scholarship Recipient	2010
Student Council Member, Universities at Shady grove	2009 - 2011      Skills    Accounting, accountant, Accounting Software, accounts payable, administrative support, banking, benefits, bi, Credit, Electronic Funds Transfer, filing, General Ledger, Human Resource, HR, MS Access, MS Excel, money, MS Power Point, MS Word, payroll, Peachtree, personnel, policies, progress, QuickBooks, reconciling, researching, Sage, strategic   ",ACCOUNTANT
"         SALES REPRESENTATIVE       Summary    Bi-lingual,efficient service teams.          Skills
    Hard working ,Friendly and enthusiastic able to learn new tasks          Customer and Personal
    quickly,represent establishment with friendly, professional matters at          Service
    all times.       Experience      Sales Representative     Oct 2017   to   Oct 2017      Company Name   －   City  ,   State     Cashier , selling lottery tickets to customers.    Managed the receptionist area, including greeting and responding to information asked.     Doing basic mathematics , adding , subtracting and multiplying.    Handing money and prices.         Front Desk Receptionist     Dec 2015   to   Aug 2016      Company Name   －   City  ,   State    ❏ Greet persons entering establishment and direct them to specific
destinations.  ❏ Operate telephone or forward calls, taking messages, or
scheduling reservations.  
❏ Receive payment and record receipts for services.
❏ Hear and resolve complaints from customers.
  ❏ Transmit information or documents to customers, using
computer, mail, or facsimile machine.
  ❏ Collect, sort, distribute guest mail.  
❏ Enroll individuals to participate in our hotel rewards program.  
❏ Calculate and quote rates for hourly,weekly rates.
  ❏ Perform duties, such as straightening magazines to maintain
lobby or reception area clean.        Room Service     Dec 2015   to   Aug 2016      Company Name   －   City  ,   State     Take food orders and relay orders to kitchen staff.  Place food servings on plates or trays.  Examine trays to ensure that they contain required items.  Stock service stations with items such as ice, napkins, or straws.  Remove trays and stack dishes for return to kitchen after meals 
          are finished.  Total checks, present them to customers, and accept payment 
          for services. Determine where guest would like to eat their meals and help 
          them get situated.  Clean or sterilize dishes, equipment.         Team Member     Jan 2015   to   Dec 2015      Company Name   －   City  ,   State     Train workers in skills such as taking orders, communication,  
         Observe and influence guest behavior, communicating and 
          interacting with them.  Primarily serve and prepare food for customers 
         Cleaning work stations and answering questions about menu 
          items, policies, and services.         Education and Training      Associate Of Arts     Mar 2016     Tint School of Makeup & Cosmetology          Grand   －   City  ,   State     Nail Technician       High School Diploma     Jul 2015     Moises E. Molina High School   －   City  ,   State            Skills    Critical Thinking, facsimile machine, mail, policies, reception, scheduling, taking messages, Technician, telephone, Time Management   ",SALES
"         SALES       Summary    Over 17 years of sales and operations management experience in specialty and big-box retail and 4 years sales experience in the automotive sector.  Experienced in hiring, training, supervision, and coaching.  Proven skills in operations and human resource management, planning, negotiating, organizing and overseeing projects, and events. Committed to the highest work ethic and attainment of organizational goals and objectives.      Highlights          Excellent interpersonal and coaching skills  Sales leadership development  Performance metrics  Detail-oriented   Procedure development    Employee engagement  Conflict resolution      On-boarding and training  Recruiting  Performance coaching and counseling   Operations management    Human resources management    P&L management   Powerful negotiator              Accomplishments       Drove store ranking from 297 in company to top 10 in less than 6 months of taking over store    Increased year-over-year sales by  60% .    Oversaw multiple stores in the Southeast and worked directly with local management to drive sales and operational success.   Initiated sales and merchandising policies that were adopted company-wide.     Recipient of Best Buy's Top Gun Award multiple times for sales and productivity.       ?            Experience      Sales   07/2015   to   Current     Company Name   City  ,   State        Identified prospective customers using lead generating methods and performing an average of 30 cold calls per day.      Participated in various incentive programs and contests designed to support achievement of production goals.      Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.      Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers.     Took daily inbound calls and internet inquiries, faxes, and consumer and business credit applications for assigned accounts and clients.     Consistently met and exceeded department expectations for productivity and accuracy levels.            Sales   08/2012   to   07/2015     Company Name   City  ,   State        Implemented a consultative selling approach with all clients.      Contacted new and existing customers to discuss how their needs could be met with specific products and services.      Quoted prices, credit terms and other bid specifications.     Negotiated prices, terms of sales and service agreements.     Completed  30-60  outbound calls daily, with average conversion rate of  50 %.      Responded to all customer inquiries in a timely manner.     Maintained
exceptionally high CSI scores by offering the highest quality customer service
possible.   Maintained customer
relationships after the sale to generate referrals and repeat business.
  Took role of F&I
manager for a four month period in which I maintained highly accurate paperwork
and an average of $1100 back-end per deal.
  
Helped develop an Internet Sales Team that worked
internet deals from the initial submittal through the sale and delivery process.   Advanced user of  Xtreme Service Drive  sales management software, generating pipeline and account reports weekly.            Store Manager   08/2011   to   08/2012     Company Name   City  ,   State        Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.      Determined staff promotions and demotions, and terminated employees when necessary.      Completed weekly schedules according to payroll policies.     Maintained daily record of all transactions.     Addressed and corrected sales staff communication issues in a tactful and effective manner.      Opened a new store location and assisted in recruiting and training new staff.             Market Area Manager/Store Manager   03/2008   to   08/2010     Company Name   City  ,   State        Oversaw general operations of 5 stores in the Southeast.      Developed and shared best practices across the company.     Oversaw the development and launch of  multiple product lines.         Recruited, hired and trained new employees for  various stores and store openings             Revamped  in-store sales and merchandising  programs, resulting in a  60 % improvement in  sales .                Mentored, coached and trained  10  team members.                  Identified inefficiencies and made recommendations for process improvements.                    Conducted new employee orientation to foster positive attitude toward organizational objectives.                     Identified staff vacancies and recruited, interviewed and selected applicants.                      Designed floor plan to make the store experience interactive and engaging.                        Trained all new managers on store procedures and policies.                          Worked closely with the district manager to formulate and build the store brand.                            Evaluated return-on-investment and profit-loss projections.                         Store Manager   06/2006   to   03/2008     Company Name   City  ,   State        Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.      Reorganized the sales floor to meet company demands.      Stocked and restocked inventory when shipments were received.     Addressed customer inquiries and resolved complaints.     Completed a series of training sessions to advance from Assistant Manager to Store Manager.      Trained staff to deliver outstanding customer service.      Completed weekly schedules according to payroll policies.      Delivered excellent customer service by greeting and assisting each customer.             Department Manager   04/1997   to   03/2004     Company Name   City  ,   State           Addressed and corrected sales staff communication issues in a tactful and effective manner.           Trained staff to deliver outstanding customer service.        Wrote order supply requests to replenish merchandise.     Completed weekly schedules according to payroll policies.      Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.        Reorganized the sales floor to meet company demands.         Stocked and restocked inventory when shipments were received.    Delivered excellent customer service by greeting and assisting each customer.    Served as mentor to junior team members.        Led trainings for up to  20  employees on a weekly basis.      Planned and led training programs on staff development.      Offered specific training programs to help workers improve  sales ,  merchandising  and  inventory control .        Managed new product and content releases.              Department Manager   01/1993   to   01/1997     Company Name   City  ,   State        Trained staff to deliver outstanding customer service.      Reorganized the sales floor to meet company demands.      Stocked and restocked inventory when shipments were received.     Addressed customer inquiries and resolved complaints.     Delivered excellent customer service by greeting and assisting each customer.            Education      Bachelor of Arts  :   Religion /Psychology   2006       Charleston Southern University   City  ,   State               Skills      Customer Service
  Direct-to-Vendor Buying/Ordering   Internet Sales     Inventory Control     Loss Prevention
    Merchandising  Multi-unit Management
  
  
    Negotiating/Closing  On-boarding  Payroll  P&L
       Management   Planning  Receiving
         Recruiting
         Sales
       Coaching and Training 
  
  
    Sales Management
         Store
       Relocation and Remodeling  Team
       Leadership  Mentoring
         Vendor Relations
  
 


     ",SALES
"         INFORMATION TECHNOLOGY INSTRUCTOR       Summary    Seventeen years experience in the information technology field. Seven years experience in curriculum design and computer based training development. Group and project management experience for over twelve years. Advanced problem solving skills and expertise. Advanced customer service training and experience Curriculum          Data Analysis          Other · Curriculum design          · Advanced Data Analysis          · Student counseling · Learning analysis          · Market analysis          · Customer service training · Advanced planning          · Training success evaluation         · Team building · Articulation and development          · Quantitative project analysis       · Project management · implementation          · Qualitative project analysis        · Advanced conflict resolution · Evaluation          · Advanced user experience          · Market driven planning expertise · Computer based training design          data analysis      Highlights        Media Design          Productivity          Other · Photoshop          · Microsoft          · Network Management · Premier          · Word          · Novell Console 1 · Illustrator          · Excel          · Microsoft Networking · InDesign          · Powerpoint          · Cable Wiring Standards · Flash          · Project          · Machine Hardware · Dreamweaver          · Outlook          · Windows OS installation & · Fireworks          · iLife          Repair · Soundbooth          · Pages          · Mac OS Installation & Repair · QuarkXpress          · Numbers          · Virtualization · Camtasia          · Keynote          · Parallells · HTML Coding          · iMovie          · VMware, Desktop & Fusion · PHP / Database connection          · iPhoto          · Course Management Software            Experience      Information Technology Instructor ...................................................................................................................     Jan 2012   to   Current      Company Name   －   City  ,   State     Manage student learning needs.  Create Curriculum for IT Program.  Manage two part time instructors.  Teach three classes of twenty-two students each class per day.  Manage open entry/open exit curriculum for all training in the program.  Verify training outcome reports to maintain COE standards.  Data metric analysis of student progress throughout the course.  Answer questions of potential students and parents.  Review and update training standards as needed.  New curriculum development according to market requirements Customer service training tailored towards IT students Partner with fellow instructors to provide cross training and student interaction Work with student services to assure student success Counsel students on learning methods and methods for improvement.         Help Desk Manager ­ Campus D .....................................................................................................................     Jan 2010   to   Jan 2012      Company Name   －   City  ,   State     Manage incoming troubleshooting calls from four state agencies.  Assisted help desk staff members in resolving customer requests with first call resolution.  Create and specify computer standards for the Utah Dept.  of Health.  Trained fourteen help desk staff members on help desk phone client installation and usage.  Software management for Dept.  of Health.  Manage new user creation procedure for state departments of Health & Natural Resources.  Created new user training documentation for thirty help desk staff members in the State of Utah.  Provide remote control support for customers throughout the state.  Customer friendliness reported on several occasions to management staff, commended for ability to teach customer how to utilize their technology more effectively.         Media Designer ..................................................................................................................................................     Jan 2009   to   Jan 2010      Company Name   －   City  ,   State     Prepare training curriculum for preparedness trainings.  Designed eighteen computer based training courses for the department of Health's management staff training over one hundred managers providing significant cost savings.  Coordinated information technology needs for fifty preparedness staff members.  Designed cover art and the multimedia presentations to give trainees after sessions, prepared over one thousand take home packets for various trainings.  Served as technical lead staff member for the Utah Department of Health's training and education center.         Technical Support Specialist ............................................................................................................................     Jan 2002   to   Jan 2009      Company Name   －   City  ,   State     Provided advanced level technical support for department staff in computer repair and service.  Inventory control for department of health hardware.  Created Technology standards for division of Health systems improvement.  Served on advisory committee for mobile device policy creation.  Updated department travel system from paper to online.         Education      Masters of Education  ,   Learning & Technology   2012     Doctorate of Education; Higher Education, Ed.d ...........................Concordia University M.Ed. ............................. Western Governor's University         Learning & Technology       Bachelor of Science  ,   Information Technology Management   Information Technology Management       B.S. .........     2010     Western Governor's University                Associate of Applied Science  ,   Multimedia Technologies   Multimedia Technologies       A.A.S .........................     2003     Utah Valley University                Skills    Photoshop, Premier, art, Cable, Hardware, computer repair, curriculum development, client, Customer service training, Database, Department of Health, documentation, Dreamweaver, Fireworks, Flash, help desk, HTML Coding, Illustrator, InDesign, information technology, Inventory control, Mac OS, market, Excel, Microsoft Networking, Outlook, Powerpoint, Windows OS, Word, multimedia presentations, Natural, Network Management, Novell, PHP, progress, QuarkXpress, staff training, technical support, user training, phone, troubleshooting, Wiring   ",INFORMATION-TECHNOLOGY
"         ENGINEERING TEACHER       Professional Summary    To obtain a challenging position in the field of Engineering and to work within a team environment, where I can contribute my skills and experience to a client focused, dynamic organization.      Core Qualifications          Proficiency in  AutoCAD    Computer proficient      Microsoft Office    Autodesk Civil 3D    GIS    Construction cost estimating    HVAC Design    Autodesk Inventor Pro    Autodesk Revit                    Experience      Engineering Teacher   09/2014   to   Current     Company Name   City  ,   State       Update lesson plans each semester to stay relevant in the field of engineering and technology.  Utilize variety of teaching styles, such as group discussions, lectures and simulations to maximize student interest, participation, and comprehension.  Integrate creative learning strategies for students who are learning engineering design project presentations.  Provide students with hands-on CAD software activities and an overall concept of engineering and technology.  Assist in two robotic clubs for students who wish to excel in science, technology, engineering, and mathematics projects.  Attend a variety of ongoing professional development workshops centered on learning goals.  Sponsor in multiple seminar field trips for students who are interested in pursuing an engineering career path.          Civil CAD Supervisor   10/2013   to   09/2014     Company Name   City  ,   State       Provided hands on software training for each CAD drafter to utilize the latest version of Autodesk Civil 3D.  Supervised the CAD drafting department with design projects to ensure quality control and manage production.  Coordinated with professional engineers, surveyors, inspectors, consultants and construction managers concerning active projects.  Ensured all assign work to be completed in a timely manner and attended project management meetings to focus proactively on the scope or work for each project.          Adjunct Instructor   08/2013   to   Current     Company Name   City  ,   State       Teach students the basic understanding of blueprint reading and sketching for welding and machining math.  Develop and implement an effective unit lesson plans.  Provide weekly grade reports for each student to encourage them to achieve in their course study.  Utilize successful learning strategies that promote student engagement.  Fostered a classroom environment conducive to their learning ability and promoting excellent student/teacher interaction.          Program Chair   10/2010   to   10/2012     Company Name   City  ,   State       Served as a subject matter expert for students, instructional staff and advisory committees regarding academic curriculum and technical information.  Notified the Dean concerning student engagement and retention issues.  Assisted the Dean in determining classroom equipments for capital budgeting.  Analysis student course planning reviews and class schedules for each faculty member.  Developed and implemented student retention strategies.  Oversaw training and supervision for faculty performance.  Involved with the hiring process for screened and interviewed new candidates.  Participated in professional advisory committee meetings.  Motivated students to actively participate in all aspects of educational process.  Maintained teaching assignments as scheduled.  Setup and maintained grade book throughout each course.  Provided weekly feedback to students with grade reports and attendance reports.  Documented the high risk student with advisories and recorded in the school's academic database.          Civil Project Engineer   05/2005   to   09/2010     Company Name   City  ,   State       Planned and scheduled subdivision plats with the city and county planning and zoning commission meetings for approval and city pre-construction meetings for construction approval.  Coordinated projects with external clients, architects, surveyors, and public agencies.  Performed field evaluations with contractors and city inspectors to review construction for compliance with design intent.  Prepared feasibility studies, engineering cost estimates, bid proposals, drainage reports, engineering reports, construction documents, specifications, cut sheets, public utility permits, plats, As-Builts, addendums, submittals,  and analyzed geotechnical reports for civil engineering and subdivision projects.  Mentored proactively with the CAD group to execute construction documents for imperative deadlines, contractor's (RFI) Request for Information for project verification, trained the group to design pump lift stations, grade roadways, parking lots, soil erosion and sediment control designs, plan and profiles for sewer and storm lines, subdivision plats, land surveys, with the use of AutoCAD Land desktop.  Coached and trained the group to become team players, to work positively under pressure by prioritizing and managing multiple projects simultaneously, and encouraged them to handle cold calls and follow ups effectively to display good communication skills.  Coached CAD operators to quickly check their drawing proposed layout for proper dimensions, scheduling, labeling, and spelled check prior to final review and engineer construction document approval, assisted them in troubleshooting their CAD errors, user (pc) personal computers, pc system networking and to install AutoCAD relative software programs.  Supported field verification of photographic illustrations to CAD operators from scope phase to construction phase and final walk-thru phase.  Provided an energetic atmosphere towards CAD operators minister them to have a positive attitude towards other clients and to interact with their co-workers on wide range of projects.          Civil CAD Designer   03/2003   to   05/2005     Company Name   City  ,   State       Supervised CAD team to design civil plan and profiles, subdivisions, plats, survey roadway grading, storm drain, and sanitary sewer improvements with the use of AutoCAD Land desktop.  Provided pipe works and terrain surface, contour, and volume calculation for project engineers.  Exported / imported survey GPS collection data for construction stakeout and topographic layouts.  Supervised CAD team by teaching them to use good drafting standards and techniques, over saw their construction documents and assisted them in developing and maintaining a CAD detail library for a fast growing small business.  Introduced AutoLisp programming to enhance their AutoCAD skills.  Trained entry level CAD technicians to utilize the latest Land Desktop AutoCAD software and focused on their techniques of strength and weakness.          Mechanical HVAC Engineer   08/2000   to   05/2001     Company Name   City  ,   State       Coordinated with multi-disciplinary design teams in project development meetings and assisted on-site field evaluation to verify specification with project construction.  Prepared heating and cooling load calculations for mechanical HVAC systems with Trace 700 or Carrier software in sectors such as residential, commercial, semiconductor facilities, and pharmaceutical facilities buildings according to ASHRAE standards for Indoor Air Quality.  Designed mechanical and plumbing plans, and lift stations as per to specifications and codes in respect to the designed criteria for turn key projects with AutoCAD or Microstation.  Attended Trane and Carrier HVAC seminars for product knowledge in-depth training.  Lead and developed the CAD design team to undertake all work and to support projects, to assist project engineers by meeting their deadlines and mentoring them to always check their work.          Co-op Mechanical Engineer   01/1997   to   12/2000     Company Name   City  ,   State       Calculated mechanical HVAC heat loss and heat gain with the use of Elite HVAC software, sized supply and return duct layouts, diffusers, and designed plumbing risers.  Drafted and designed the mechanical electrical and plumbing plans with AutoCAD.  Drafted and designed electrical lighting layouts.  Sized the domestic water and condensate lines to adhere plumbing codes.  Scheduled roof top and make-up air units according to the specifications.  Collaborated with electrical engineers for building design impact and discrepancies.          Architectural Draftsman   01/1992   to   12/1997     Company Name   City  ,   State       Drafted and designed architectural plans and prepared project specifications.  Designed elevation views, wall section details, building section details, schedules, and typical drawing details.  Prepared shop drawings.  Review plans to comply with ADA and building code.  Attended clients meetings for scope of work.  Drafted and designed structural and civil construction plans.  Coordinated with MEP engineers, civil engineers, and structural engineers.  Field measured and inspected site work during construction phase and revised architectural plans as needed.          Education      Master of Education  :   Leadership   01/2014       Northcentral University   City  ,   State       Leadership        Bachelor of Science  :   Mechanical Engineering   05/2000       The University of Texas   City  ,   State       Mechanical Engineering        Associate of Applied Science  :   Drafting and Design Technology   06/1992       Texas State Technical College   City  ,   State       Drafting and Design Technology        High School Diploma     05/1988       Edinburg High School Independent School District            Professional Affiliations    Over 9 years of CAD management and 6 years project management experience. Recognizing the goals and priorities to exceed client expectation. Achievement oriented - continually setting high goals and striving toward excellence. Able to effectively communicate within different levels in the internal organization and converse with external professionals. Ability to organize and manage multiple projects with other disciplines. Great technical background and an outstanding analytical problem solver. Generate practical solutions, careful planning with proper contingencies for cost estimating. Achieved an American Society Plumbing Engineers certification. Over 10 years of civil, architectural, and mechanical electrical plumbing drafting and design experiences proficiently with AutoCAD.       Work History      Company Name                  Skills    Operating systems: Windows 7/XP/2000, Android, and MS-DOS
*Software: Autodesk Civil 3D, Autodesk AutoCAD, Autodesk Inventor Professional, Pro/E, Solidworks, GIS Analyst, Lidar data,  Autodesk Revit Architectural, Microstation, MathCAD, CAD/CAM, Fortran, Microsoft Office (Word, Excel, Outlook, Power point, Access, Publisher, and FrontPage), I-DEAS, Elite HVAC, Trace 700, Carrier, NC Programming, Adobe (Acrobat, Flash, and Photoshop), Internet Explorer, Firefox, and HTML, CSS, Wordpress.   ",TEACHER
"         LEAD SENIOR GRAPHIC DESIGNER       Summary    Manage multiple projects, Cross-Channel Marketing, Messaging & Branding Consistency, Visual Communications, Brand Creation & Reinvention, Strategies, Efficiency, Planning, Improvements, Supervise, Development, Evaluation, Sets a high standard for all graphics designers, Implementing to adapt to and develop new techniques, High level of problem solving.Look Development: Using 3dsMax, Maya, Softimage, Vray and Mental ray.3d Lighting and Shaders: Intimate knowledge of Vray, Mental ray creating and using image based lighting, traditional lighting, and hybrids.3D Modeling: Detailed hard surface polygonal modeling in 3dsMax, Maya and Softimage (automotive, mechanical, product and architectural). Cleanup and model prep, optimization and modifications to existing models.General 3d: General scene setup, optimization and prep work in 3dsMax, Maya, Softimage. Vray and Mental ray. Camera previz work, lighting, shading, painting textures, UVW mapping, modeling, and rendering.      Highlights          Autodesk 3DS Max  Autodesk Maya  Vray and Mental ray  Adobe Photoshop  Adobe After Effects  Adobe Illustrator  Adobe Flash  Adobe Lightroom      Strong knowledge Joomla (Wordpress) CMS (HTML, Flash) and SEO to Google top 10 positionExperience on a MAC and Windows platform  Adobe DreamweaverAdobe FlashArtiosCADZbrushKeynoteMicrosoft OfficePowerPointSolidWorks            Accomplishments    Designed and implemented a special art project for  [Organization Name] . Formulated an inclusive design manual reference guide with more than  [Number]  design templates.      Experience     07/2014   -   Current     Company Name   －   City  ,   State    Lead Senior Graphic Designer        Using 3dsMax, Maya, Softimage, Vray and Mental ray.  3d Lighting and Shaders: Intimate knowledge of Vray, Mental ray creating and using image based lighting, traditional lighting, and hybrids.  3D Modeling: Detailed hard surface polygonal modeling in 3dsMax, Maya and Softimage (automotive, mechanical, product and architectural).  Cleanup and model prep, optimization and modifications to existing models.  General 3d: General scene setup, optimization and prep work in 3dsMax, Maya, Softimage.  Vray and Mental ray.  Camera previz work, lighting, shading, painting textures, UVW mapping, modeling, and rendering.  Identified resources needed and assigns individual responsibilities Reviews and enhanced deliverables prepared by team before passing to client Effectively applies our methodology and enforces project standards Analyzed and customized project profitability, and utilization Provided detailed direction to designers Set a high standard for all graphic designers Advised and minimize exposure and risk on project Advanced visualization of packaging Chaired products for best selling brands and companies like: McDonalds, Coca Cola, KFC, Jack Daniels, Kraft Foods, Hershey's, Winchester, Nestle, Blizzard, CVS Pharmacy, Wallgrens, John Deere, Kellog's, United Airlines, Gentelman Jack, Optimum Nutrition, Bayer, SC Johnson, Smirnoff, Miller, Fisher, Off etc.         01/2014   -   07/2014     Company Name   －   City  ,   State    Project Manager        Identified resources needed and assigns individual responsibilities Reviews deliverables prepared by team before passing to client Effectively applies our methodology and enforces project standards Analyzed project profitability, and utilization Provided detailed direction to designers Assisted in the education and development of designers Set a high standard for all graphic designers Minimize exposure and risk on project 3D visualization of packaging 3D modeling 3D texturing 3D lighting 3D Animations Web development and graphic design company website Chaired products for best selling brands and companies like: Dunkin Donuts, Sony, American Eagle, Bulova, True, Burt's Bees, Loreal, Gatorade, Herbalife, Hitachi, Algida, Dior, Yankee Candle, Nicki Minaj, Bentley.         09/2013   -   01/2014     Company Name   －   City  ,   State    Graphic Designer       Designed and printed online interactive sales and marketing collateral.   Created visuals that appeal to leaders in the big data and high-tech world.         07/1995   -   06/2013     Company Name   －   City  ,   State    Creative Director        Interacted with Modelers to developcreative concepts and executions of assigned products Possessed solid understanding of the science and market dynamics of assigned products Worked closely with account executives to schedule and monitor all projects Provided accurate time and cost estimates for each tactic Adapted to and develop new techniques Supervision on obtaining the correct colors systems Supervision on packaging designers and engineers Advised client on all technical visual recommendations and/or issues Helped facilitate both the input and creative meetings Assisted in making presentations to client Responsibilities: Staff Development Provided detailed direction to designers Assisted in the education and development of designers Set a high standard for all graphic designers.          Education     2005     WSSS COLLEGE in Suwalki   －   City  ,   State  ,   Poland    Master of Arts  :   Computer Graphics    Computer Graphics       2002     WSSS COLLEGE IN SUWALKI   －   City  ,   State  ,   Poland    Bachelor of Arts  :   Computer Graphics    Computer Graphics        Skills    3D, 3D Modeling, 3DS Max, Adobe, Adobe After Effects, Adobe Photoshop, automotive, CMS, SC, client, CVS, direction, Dreamweaver, Flash, graphic, HTML, http, Adobe Illustrator, image, Lighting, MAC, market, Maya, mechanical, meetings, Microsoft Office, PowerPoint, Windows platform, modeling, optimization, packaging, painting, Camera, presentations, rendering, selling, Softimage, SolidWorks, Staff Development, Supervision, Web development and graphic design, website   ",DESIGNER
"         CORPORATE ENGINEERING SUPPORT TECHNICIAN       Summary    TECHNICAL SUPPORT ENGINEER
Technical Support  Telecom Support  Networking Support  Software/PC/LAN Troubleshooting Accomplished in Technical Support with 4 years of experience troubleshooting and maintaining user applications, workstations, and accounts across multiple platforms (OS X, Linux, Windows, Android, iOS). Updated and written user-facing and IT-facing technical.
*Provides outstanding customer service and a strong ability to communicate technical concepts in a non-technical manner. Known for patience in dealing with frustrated users.      Highlights          Installing, Configuring, Troubleshooting Windows, Linux and OS X  Installing, Configuring, Troubleshooting SoHo Networks  Creating & Updating documentation  Software Installation, configuring, and Troubleshooting  Implementing, Configuring network and End User Security  Mobile device Support  Printer Support  CLI Knowledge  VOIP, Video Chat Support  Critical Thinking with Root Cause Analysis  Encryption  File Structures  Network Protocols  AAA Security Model  Accounts and Group policy  Browser Support  TECHNOLOGY PROFICIENCIES  Operating Systems:  Windows 7-10, Ubuntu 14.04, OS X 10.8-10.11, ChromeOS, iOS9, Android  Applications:  MS Office 2010-2016 (Word, Excel, PowerPoint, Outlook), Google Apps (Drive, Docs, Sheets, Slides, Keep, Forms, Sites), Google Drive Sync Client, Internet Explorer, Firefox, Chrome, Safari, Edge, OpenVPN, Wireshark, Sublime Text, MSRA, Microsoft RDP, OpenSSH, Puppet, SCCM 2012 iOS-MDM  Networking  TCP/IP, DNS, DHCP, LAN/WAN, VPN/Remote Connectivity - OpenVPN, some basic Cisco iOS, Microsoft Virtual PC/Hyper-V, TeamViewer, Terminal Services, Netgear, Linksys, Firewall, Ports, experience in Routing & Switching (OSPF / BGP / VLAN / STP), Strong desire to learn more  Hardware:  Dell, HP, IBM/Lenovo, Apple, Microsoft, desktop, laptops. Android Smartphones tables, and wearables. iPhones and iPads. Printers, Routers, Switches, Modems, Wireless Routers, Video Conferencing equipment (TV, Projectors, Microphones, Speakers)  Security:  Basic knowledge of IPSEC / SSL-VPN / NAT / GRE, some experience with Authentication Protocols (Radius / TACACS), Strong desire to learn more.                Experience      Corporate Engineering Support Technician   01/2015   to   Current     Company Name   City  ,   State       Remote Support more than 120,000 employments.  Supported A wide variety of platforms including Windows, OS X, Linux (Ubuntu 14.04 LTS), ChromeOS.  Installed/uninstalled, configured, and troubleshot end user software (i.e.  SolidWorks, CAD, MSI, exe installers, dpkg binaries, and dmg binaries) and system management software (SCCM and Puppet).  Managed user account access with Active Directory and Google Groups based on Google's security policies.  Change, reset or lock user accounts.  User name changes and setup of account/email aliases for Google, Google X, and Nest.  Collaborate with other IT infrastructure teams (Linux, WinOps, SecOps, and NetOps) to resolve some of the most difficult issues and infrastructure outages.          Help Desk Support Analyst II   06/2012   to   08/2014     Company Name   City  ,   State       Provided Remote call center support for 600 New York Life Insurance agents.  Advised agents on the recommended specifications for now computer equipment based on each agent's needs.  Installed New York Life software along with WinMagic SecureDoc for Windows encryption.  Reset agent port passwords and access to OWA.  Installed and troubleshot end user software (Microsoft Office 2003-2008 including Outlook).  Implemented Security with Windows Firewall, Antivirus software, and browser hardening.  Troubleshot end user issues with windows, Malware, software updates and account creation.  Worked with the New York Life software team to adapt a modern standard for digitally download instead of CD-ROM distribution via mail service for software updates.  Contributed to revamping how new employees are trained and the streaming the information needed to learn the functions of the job.  Pushed for New York Life to standardize what computer hardware and Version of Windows agent should be buying to handle the modern software.  Using Pluralsight.com, I taught myself the basics of Help Desk Support with the CompTIA A+(801/802) training courses.  I learned the Must have knowledge for Network concepts and troubleshooting with the CompTIA Network+(N005) course.  Building on learning the basics for general computer and networking troubleshooting I learned the concepts of security with the CompTIA Security+(SY0-301) course.  CBTNuggets.com.            Certifications    Using CBTNuggets.com, I continued to build my system administration skill with the CompTIA Linux+/LPIC-1 course. I then built my Microsoft Windows Server with the MCSA 410, 411, and 412 course. I updated some of my prior knowledge with the CompTIA Network+(N006) and Security+(SY0-401). Continuing with Networking I am now taking a course for Cisco's CCNA. I am also moving forward with security. I am taking the EC Council Certified Ethical Hacker(v8.0) course. To understand system management better I am learning Bash scripting and Python.      Skills    A+, Active Directory, Antivirus, Apple, Bash, Basic, BGP, CAD, call center, CCNA, CD-ROM, CLI, Cisco iOS, Cisco, com, Hardware, computer hardware, Council, Critical Thinking, Encryption, Client, Dell, DHCP, documentation, DNS, Edge, email, Firewall, Forms, Help Desk Support, HP, IBM, Insurance, Internet Explorer, LAN, laptops, Linux and OS, Linux, access, Excel, mail, Microsoft Office, MS Office, Outlook, PowerPoint, Windows 7, Microsoft Windows, Windows, Word, Modems, MSI, Networking I, Network, Networking, Networks, Operating Systems, OS, OSPF, policies, Printer, Printers, Protocols, Python, Routers, Routing, scripting, Software Installation, SolidWorks, SSL, Switches, system administration, tables, TCP/IP, TV, troubleshooting I, Troubleshooting, Video, Video Conferencing, VPN, VOIP, WAN   ",ENGINEERING
"         DIGITAL MEDIA INTERN       Summary    Competent and reliable professional seeking an internship or co-op position that will allow me to apply my education
and enthusiasm in a professional, mutually beneficial, growth-oriented business environment.      Experience     01/2017   to   Current     Digital Media Intern    Company Name   －   City  ,   State      Researched and implemented the use of immersive technology like Oculus Rift, HTC Vive and Samsumg VR in Florida International University's Virtual Reality Lab  Collaborated in the production and post-production of 360 video content  Published an article on an inter-displinary play focused on Sea Level Rise for FIU's Inspicio Magazine         09/2015   to   06/2016     Marketing assistant    Company Name   －   City  ,   State      Assisted Product Managers with the launch of new products
      Participated in weekly customer briefings and team meetings   Supported the marketing team in advertising new products through Social Media
      Gained useful knowledge on financial statements and how they are leveraged by the finance team to enhance
    daily business operations.         08/2014   to   12/2014     Project Engineer Assistant    Company Name   －   City  ,   State      Assisted project engineer, accounting, and superintending staff with daily duties
       Collaborated with construction observation, staking, and administration duties         12/2013   to   06/2015     Sales Associate    Company Name   －   City  ,   State      Ensure high levels of customer satisfaction while maintaining excellent sales service
    Assess customers' needs and provide assistance and information on product features          Education and Training     Spring: 2018     Bachelor of Science  :   Digital Media Communications    Florida International University   －   City  ,   State      GPA: 3.2        Languages    Fluent in English and Spanish (writing and speaking)      Skills    Proficient in Adobe Photoshop and Adobe Premiere   ",DIGITAL-MEDIA
"         DIRECTOR OF BUSINESS DEVELOPMENT       Summary    Customer service based marketer and administrative professional with hands on experience in sales, marketing, and operations. Known for being knowledgeable and supportive while providing clear and sincere communication. Dependable B usiness Development expert with  4 + years as a top sales performer in  medical  market.        Highlights          Communication  Problem solver  Strategic planning      Account Management   Business Development   Sales            Accomplishments      Sales    Surpassed all sales goals by 25% for east valley region.  Raised west valley region by 50%     Client Interface    Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development.  Increased working network in territory to enhance sales performance.      Finical Analyst       Increased cost-effectiveness by  20 % through compliance enforcement and implementation of a new quality control system.  ​​     ​ ​​       Experience     June 2015   to   May 2016     Company Name   City  ,   State     Director of Business Development        Strategic marketing   Exceed budget goals by 150%.  Network of supporting physicians and case managers.  Recruit in-house physicians from referring hospitals.  Optimize financial reimbursement.  Led a team of six sales & marketing representatives.  Internal Operations.  Contract negotiations.         June 2014   to   June 2015     Company Name   City  ,   State     Physician Relations and Education/Marketing Liaison        Create and sustain strong relationships with referral sources.  Clinically reviewed referrals for placement.  Market to physicians, case managers, and patient families to inform them about their choice for long-term acute care.  Work with the sales team to co-market new territories and hospitals.  Present in-services to discuss the features and benefits.  Deliver excellent customer service and sincerity.  Promoted to Director of Business Development.         February 2013   to   June 2014     Company Name   City  ,   State     Clinical Liaison        Managed territory to gain/sustain strong relationships and build referral source.  Lead presentations to physicians and case managers   Increased territories' admissions by more than 200%.  Assisted with hitting record census in the history of Restora Hospital.  Transferred to the west valley territory to assist with rebuilding relationships and raise census.  Hired and trained new liaisons.  Mended broken relationships in the territory and created new ones.  Raised census by 150% within a month's time.         August 2009   to   February 2013     Company Name   City  ,   State     Lead Monitor Technician/Health Unit Coordinator        Coordinate daily duties.  Administrative assistance.  Monitor cardiac rhythms.  Chart compliance   Medical order completion..          Education     2016     Grand Canyon University   City  ,   State  ,   USA     MBA  :   Business Administration           2008     Arizona State University   City  ,   State  ,   USA     Bachelor of Science  :   Exercise Science    Small Business Minor         Skills    acute care, administration, benefits, budget, business development, contracts, customer service, interpersonal, leadership, marketing, presentations, sales, finance, cultured, team work.   ",BUSINESS-DEVELOPMENT
"         ENUMERATOR       Summary    Recent graduate with BA in Business Administration looking to obtain a position as an Administrative Assistant in which my organizational abilities can be fully utilized. Hard working and goal-oriented professional with four years of experience seeking a to achieve career growth where I will get an opportunity to utilize my skills and abilities in handling the clerical and administrative support work, and activities.      Highlights          Time Management  SAP and SRM  Cash Request / Cash handling  Check Request  Purchase Orders   Microsoft Office: Word, Excel, PowerPoint, Outlook.  Data Entry  Filing and Maintaining Records  Account receivable and Payment posting  Timekeeping  Calendar Maintains              Accomplishments     Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.        Experience     04/2016   to   Current     Enumerator    Company Name   -   City  ,   State      Collect demographic, economic and housing data on behalf of the U.S.  Census Bureau.  Responsible for canvassing neighborhoods, then documenting and reporting the information.  Conducts surveys about the U.S.  population, economy, governments and communities.  Responsible for verifying household addresses and ensuring that all maps and address lists are correct.  All collected census information, as well as documentation of hours, miles and expenses encountered Assist residents by reading forms and answering questions about the census.         10/2015   to   03/2016     Healthcare Advocate    Company Name   -   City  ,   State      Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence.  Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to include managing their health and well-being by selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider Intervene with care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient Owned problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues Provide education and status on previously submitted pre-authorizations or pre-determination requests Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance.         02/2013   to   10/2015     Receptionist II    Company Name   -   City  ,   State      Performed varies administrative tasks requiring the exercise of discretion and judgment and provided administrative support to faculty and staff in the Critical Care Department.  Greets visitors and directs them to the appropriate staff.  Initiates purchase orders, and travel reimbursements in SAP.  Answered the telephone and assists callers; reads and routes incoming mail.  Overseen the filing and maintenance of correspondence and other records, and entered, tracked and maintained timesheets for division employees and faculty.  Strong proficiency in Excel (pivot tables/data creating and formatting) for reports.  Maintained and provided assistance with the interpretation of various reports and forms.  Developed and maintained databases, data forms, and progress reports.  Flexible, highly organized, productive, & possess exceptional time management skills.  Experience with manuscript preparation and Endnotes with attention to detail and accuracy.         11/2012   to   01/2013     Front office Assistant    Company Name   -   City  ,   State      Greeted patients.  Answering multi-line phone and route to appropriate department.  Scheduling and conforming the appointments.  Registering new patients.  Updated records for established patients.          Education     05/2016     Bachelor of Business Administration  :   Healthcare Management    American InterContinental University   -   City  ,   State      Healthcare Management       04/2011     Medical Billing and Coding                  HIPAA Privacy & Security Certification      Sanford Brown College   -   City  ,   State             06/2010     Certified Nursing Assistant 									08/2010
Aids for Home and Healthcare 								Pasadena, TX      Alief Hasting High School                  Languages    Fluent  in Spanish      Skills    administrative, administrative support, attention to detail, benefits, Cash handling, com, Critical Care, customer satisfaction, Customer Service, Data Entry, databases, documentation, Filing, financial, forms, interpretation, managing, Medical Billing, Excel, mail, Microsoft Office, Outlook, PowerPoint, Word, Nursing, pivot tables, Coding, progress, quality, reading, real time, reporting, Research, SAP, Scheduling, Fluent  in Spanish, surveys, telephone, phone, Time Management, type, websites   ",HEALTHCARE
"         INFORMATION TECHNOLOGY SPECIALIST INFORMATION SECURITY OFFICER           Profile     blah, blah       Core Qualifications           Oracle Certified Professional (OCP), versions 8.0, 8i, 9i, 10g, 11g  Certified Information Systems Security Professional (CISSP) (ISC)2  Certified Information Security Manager (CISM) ISACA      UNIX/LINUX  Strong collaborative skills  Patch management  Database servers              Professional Experience      Information Technology Specialist Information Security Officer    October 2010   to   July 2015     Company Name   －   City  ,   State      Installing and configuring Oracle software versions 10g-12c.  Scripting maintenance and monitoring tools.  Creating Risk Assessment template based on NIST 800-30R1 to facilitate and evaluate secure software development practice.  Building automated database risk/security models for quantifying degrees of database risk and enabling the standardization and prioritization of remediation efforts.  Managing/mentoring support staff and participating in 24X7 production support and security monitoring rotation for large scale, mission critical applications.  Developing, implementing and supporting enterprise backup and recovery, change control, security and audit procedures.  Performing database, server and application performance and security monitoring and tuning.  Implementing vendor and customized database auditing and analysis packages.  Develop pattern recognition triggers for Anti-Money laundering systems.  Working closely with Corporate Security to ensure that application and database server procedures and controls support all government regulations and corporate policies.  Designing and implementing least-privilege database administration model and application development templates.  Providing support and guidance for the modeling, development and testing of enterprise applications to ensure that applications are secure, highly available and fully meet the needs of our end user communities.  Develop ITS Enterprise Database installation, configuration, monitoring and security standards and procedures.  Train other Database Administrators in security best practices, change control, monitoring, account management and role-based user administration.  Create and configure security templates for Oracle Enterprise Manager.  Act as bureau security liaison and represented database security at conferences and meetings.  Develop and implement database security policies and procedures.  Create comprehensive and cross-referenced database security benchmark utilizing the CIS Oracle Security Benchmark, NIST and DoD.  Managed IBM engagement for Guardium from proof of concept to procurement.  Provide remediation roadmap for database and application security issues.  Identify and analyze data access rights that violate state law and memoranda of understanding.  Replace manual terminal service audit reports with secure self-service, repeatable and audited process using PL/SQL and COGNOS.          Vice President    April 2002   to   September 2010     Company Name   －   City  ,   State      Perform database penetration testing and regular server and database scanning for security vulnerabilities and compromised passwords.  Technical lead for database consolidation, backup software replacement, PeopleSoft upgrade and Anti-Money Laundering projects.  Responsible for operational aspects of Oracle database administration activities including capacity planning, installation and configuration of the Oracle RDBMS, Grid Control and ASM software, patches and supporting products, backup & recovery, database tuning, monitoring and troubleshooting utilizing TKPROF, OEM, STATSPACK, DBArtisan, Tivoli and custom SQL, PL/SQL and UNIX shell scripts.  Plan and manage multi-location disaster recovery exercises.  Provide operational 24X7 support of all corporate Oracle systems (341 databases, 65 servers, 5 versions of Oracle and 5 operating systems).  Developed and implemented procedures that reduced in-house database problem tickets by 60%, job failures by 80% and on-call support issues by 80%.  Created enterprise wide capacity planning, troubleshooting and performance monitoring models.  Coordinated and supported application development, testing and performance improvement efforts including data model revisions, SQL tuning and client configurations.  Instituted a series of workshops, classes and training programs for developers to expand their knowledge and understanding of SQL, Oracle and data security.  This group is now self-sufficient.  Performed block-level data recovery that Oracle Corporation said was not possible, saving critical business data and minimizing impact to business functions.          Database Manager    February 2000   to   April 2002     Company Name   －   City  ,   State      Created and supported multi-instance spatial environments for internet startup company.  Gathered user requirements and designed and built logical and physical database structures.  Managed Unix server farm to ensure proper sizing, organization, and recoverability.  Wrote PL/SQL, SQLLoader and custom routines to load and integrate data from various outside sources and to enforce data security, reliability and integrity.  Monitored shared system resources and recommend improvements to application development staff.  Wrote database-monitoring scripts used to page DBA in the event of database problems.  Automated DBA functions for table restructuring, statistics, space management and backup.          Senior Database Administrator    January 1999   to   February 2000     Company Name   －   City  ,   State      Technical liaison and support manager for international leasing company.  Traveled abroad as needed.  Participated in due diligence audits of takeover candidate companies.  Wrote Oracle installation and configuration standards for Windows NT and UNIX.  Created DBA practice lab and developed practice lab exercises for other DBA staff to learn backup and recovery software.  Worked closely with various vendors and development groups to improve application reliability and performance.  Developed a Capability Maturity Model and created CMM training program for database administration.  Provided 24X7support of international commercial leasing applications.          System Staff Specialist/Database Administrator    December 1997   to   January 1999     Company Name   －   City  ,   State      DBA for telesales, signature verification, and electronic payment systems.  Participated in off-site disaster recovery exercises.  Reviewed schema, tuned queries and managed change control process.  Developed Cost Based SQL Standards and trained development staff on SQL tuning.  Provided database design consultation to other projects.  Developed database installation and administration guidelines.          Senior Database Administrator    June 1997   to   December 1997     Company Name   －   City  ,   State      Converted document management system from Sybase to Oracle.  Mentored and trained Oracle database administrators at client sites.  Monitored and tuned Oracle system and applications to prevent resource shortages and shorten the execution time of long-running queries.  Conducted training in database concepts and SQL.          Database Administrator    September 1996   to   June 1997     Company Name   －   City  ,   State      Implemented and maintained critical high volume online and Internet server Oracle databases in UNIX environment.  Performed performance monitoring, capacity planning and application tuning.  Worked closely with engineering consulting firm to trouble shoot database and applications, optimize system performance, ensure data integrity and increase system reliability.  Wrote extensive SQL and PL/SQL programs to manage data and create ad hoc reports.  Developed, implemented and enforced Oracle design and usage standards.          Associate Computer Programmer/Analyst    June 1991   to   September 1996     Company Name   －   City  ,   State      Technical lead responsible for Pavement and Bridge Management Systems development and production Oracle databases operating in client/server environment.  Prepared EDP sections of consulting contracts and budgets.  Managing analyst for Pavement and Bridge Maintenance Systems jointly developed by Rensselaer Polytechnic Institute and the Thruway Authority.  Developed and maintained data standards and agency data dictionary system.          Education      Master of Science   :   Management      College of Saint Rose   －   City  ,   State      Management        Bachelor of Arts   :   Music History        City  ,   State      Music History        Skills    account management, ad, analyst, application development, ASM, agency, audit reports, auditing, backup, budgets, c, Capability Maturity Model, CMM, capacity planning, client/server, COGNOS, concept, conferences, consultation, consulting, contracts, client, data dictionary system, database and applications, database administration, DBA, databases, Database, database design, Designing, disaster recovery, document management, due diligence, government regulations, IBM, Information Security, Information Systems, law, Managing, meetings, mentoring, access, Money, Windows NT, modeling, Enterprise, operating systems, Oracle Enterprise Manager, Oracle, Oracle database, PL/SQL, page, PeopleSoft, policies, procurement, Oracle RDBMS, Risk Assessment, scanning, servers, scripts, Scripting, software development, SQL, SQLLoader, statistics, Sybase, Systems development, Tivoli, training programs, troubleshooting, UNIX, UNIX shell scripts, upgrade, workshops   ",INFORMATION-TECHNOLOGY
"         CENTER DIRECTOR/HEAD START FAMILY ADVOCATE       Professional Summary     Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking a position. Offering excellent communication and good judgment. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Conscientious individual with the ability to multitask and liaise between families and programs to build relationships that support ongoing development and education. A respectful Family Advocate offering case management and crisis intervention skills.       Skills         Have Directors Credential .   Relationship building  Parental training  Effective communication  Family advocacy      Family services  Leadership  Planning and Coordination  Good listening skills  Community Resources            Work History     01/2020   to    Current      Center Director/Head Start Family Advocate      Company Name    –    City  ,   State        Collaborated with families to assist in growth, development and education to increase potential.  Identified available community resources and programs for families of disabled children.  Visited homes of families and maintained appropriate contact as directed by agency procedures.  Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.  Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.  Interviewed individuals and families to assess needs and provide informational resources.  Carried out day-day-day duties accurately and efficiently.  Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.  Kept facility in compliance with all applicable standards and laws.  Rewarded, coached, counseled and disciplined employees.  Conducted regular staff meetings to obtain feedback on important issues.  Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.  Eased team transitions and new employee orientation through effective training and development.  Supervised daily operations.  Managed 14 Employees.        07/2019   to   12/2019     Center Director/Head Start Family Advocate      Company Name    –    City  ,   State        Collaborated with families to assist in growth, development and education to increase potential.  Identified available community resources and programs for families of disabled children.  Visited homes of families and maintained appropriate contact as directed by agency procedures.  Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.  Interviewed individuals and families to assess needs and provide informational resources.  Carried out day-day-day duties accurately and efficiently.  Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.  Completed home welfare checks to align with state and program guidelines.  Recruited and developed solid team of professionals to care for up to 96 children each day.  Monitored over 17 employees' day-to-day activities and made plans to rectify any issues .        10/2014   to   07/2019     Head Start Family Advocate      Company Name    –    City  ,   State        Collaborated with families to assist in growth, development and education to increase potential.  Identified available community resources and programs for families of disabled children.  Visited homes of families and maintained appropriate contact as directed by agency procedures.  Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.  Documented data and completed accurate updates to case records.  Completed home welfare checks to align with state and program guidelines.  Carried out day-day-day duties accurately and efficiently.  Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.        08/2009   to   10/2014     Assistant Teacher      Company Name    –    City  ,   State        Kept students on-task with proactive behavior modification and positive reinforcement strategies.  Delivered group teaching in classroom setting and implemented individual student support.  Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.  Pursued professional development opportunities to cultivate further understanding of considerations governing productive learning environments.  Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.  Kept records of student progress for teachers and parents, including details such as behavior, grades, comprehension and personal growth.  Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.  Assisted teachers with classroom management and document coordination to maintain positive learning environment.  Completed daily reports, meal count sheets and attendance logs.  Worked under direction of licensed teacher in and outside of classroom.         Education     2014     CDA  :   Child Development     Online/Coach Based   -   City            05/1981     High School Diploma       Mcalester High School   -   City  ,   State        ",ADVOCATE
"         STAFF ACCOUNTANT           Skills        Income Statement, Balance Sheet, Budget expense vs. Actual Expense, when necessary prepare Income Statements for Special Events 
Yearly: Compiles information and Assists in preparing Annual Budget utilizing Microsoft Office, QuickBooks & Excel            Experience      Company Name    Staff Accountant   01/2012   to   06/2014       Responsible for the review and compilation of all financial information for multiple businesses, Monthly adjustments, Closing entries, Financial Statements,  Process Payroll, Completing 1040 Individual tax returns, Compose correspondences to the IRS and NYS to address and settle client tax issues.  Book Keeping: Entering all Expenses and Revenue information, Bank & Credit Card Reconciliations
Sales Tax: Complete sales tax reporting and payments for individual companies on a quarterly basis
Adjusting Entries: Balance Sheet Accounts, Including Recording Depreciation, Interest Expense, Accounts Receivable Accounts Payable, Owners Equity Accounts
Complete Closing Entries for quarter and year end as needed 
Complete Financial Statements 
Budget Analysis: Completed yearly comparisons and assisted with budget planning for each individual business based on financial statements and businesses growth throughout the year.  Supervise Administrative Payroll Clerks: 
Responsible to train and supervise 1 full time and 2 part time employees in general office operations and to assist in data entry of payroll information
Payroll: Processing of Weekly, Bi-Weekly, and Monthly Payroll for multiple companies
Complete weekly, bi-weekly, and monthly Electronic Federal Tax Payments for 941, 944 and NYS-1 payments for multiple companies 
Complete Quarterly and year end reports: Federal 941, 944, & NYS - 45 Reports for multiple companies 
Software Proficiency: QuickBooks, Asset Manager, Pro Series, Microsoft Office Excel, Outlook, Word applications.          Company Name    Executive Administrative Assistant   01/2006   to   01/2012       Manage all administrative and financial duties for the United Way of Montgomery County.  Working secretary to the Board of Directors; Assist the Executive Director with all aspects of campaign and event planning.  Software Proficiency: QuickBooks & Microsoft Office: Word, Publisher, Outlook, Excel, and Power Point applications
Payroll: Process weekly payroll and Monthly Electronic Federal Tax Payments for 941 and NYS-1 payments 
Book Keeping: Entering all Expenses and Revenue information, Bank & Credit Card Reconciliations.          Company Name    Payroll Benefits Administrator Benefits Clerk      Office Supervise and direct all aspects of payroll including senior payroll clerk, payroll benefit clerk and account clerk data entry employees for 27 departments and over 500 employees within the county.  This includes 4 different bargaining agreements each with different lag periods and weekending date
Payroll: Manage Payroll Process for bi-weekly payroll 
Train and oversee senior payroll clerk and all payroll data entry clerks for each of the 27 departments within the county  
Process bi-weekly payroll for over 500 employees utilizing the computerized New World dot net system
Complete Federal 941 & NYS-45 tax reports quarterly and complete all year end submissions
Reconcile and create W-2's 
Supervise Payroll :
Review and address changes made for Health, Dental, and Flexible Spending made to employees and retirees files as it correlates with individuals bargaining agreements
Approve and review all payments of Insurance and other benefit account payables
Grant Funding: Assist with all reports for individual departments within the county to complete grant funding request.  This may include actual cost for the past year or projected costs for the coming year.  Budget Development: Assist Personnel Director to track and report Wage and Fringe costs for employees and current retires for 3 year budgeting costs analysis.  This includes wages, insurance, FICA, Medicare, NYS Retirement contributions, insurance, and dental costs.  Manage Affordable Care Act reporting: Work with our Benefits and compliance administrators at Benetech to ensure all federal reporting requirements are met
GASB 45 Reporting: Assist the county Treasurer and Milliman Actuaries to track and report information on over 250 retirees Health costs and changes throughout the year.  This includes completing census data on all active and retired employees to help complete required GASB reporting.          Education and Training      ASS  :  Business Accounting   May 2012     Fulton-Montgomery Community College  ,   City  ,   State      Business Accounting        Individual Studies Certificate     August 2006             Skills    dot net, Accounts Payable, Accounts Receivable, Administrative, Balance Sheet, Benefits, Book Keeping, Budget Analysis, Budget Development, budget planning, budgeting, Budget, Bi, Closing, Credit, client, data entry, Equity, event planning, Special Events, Financial, Financial Statements, general office, Insurance, Director, Excel, Microsoft Office, Office, Outlook, Power Point, Publisher, Word, payables, Payroll, Process Payroll, Personnel, QuickBooks, Recording, reporting, Sales, Tax, tax returns, year end     ",ACCOUNTANT
"         HR COORDINATOR         Summary     From
my first job as a retail salesperson, I had a passion for leadership and the development of others.  As a Human Resources professional I have had
the privilege of working with new staff members to help them be successful in
the organization. My Human Resources experience is comprised of Generalist
responsibilities where I have been able to contribute to the betterment of the
organization and play a key role in increasing retention for my employer.          Highlights           HR policies and procedures expertise    Employee handbook development    Staff training and development   New employee on-boarding  Off-boarding       Employment law knowledge    Payroll expertise  Benefits administrator  Organized  Maintains confidentiality   Microsoft Office Suite              Accomplishments     Revamped the orientation process for all new hires, which was implemented company-wide. Earned special recognition for designing and completing a two-year restructuring project of 20+ years of volunteer records. Received employee of the year for outstanding and dedicated service. Appointed to the Business Processes team - a select group who analyzes and restructures business process for the organization.       Experience      Company Name    City  ,   State    HR COORDINATOR   12/2011   to   Current       Girl Scouts of Gulfcoast Florida is the premier leadership development organization for girls. 
I was brought on board to implement new technology to manage volunteer
information, to progress the on-boarding program for newly hired employees and
to engage in all aspects of Human Resources.        I was able to improve how the organization manages its volunteer information and approvals by learning, implementing, and training others on a new computer program.    I have successfully overseen the volunteer approval process which includes background screening.  1000+ new volunteers and 1000+ existing volunteers are re-screened each year to ensure a safe environment for girls.  This experience has provided me with a t  horough understanding of background screening laws, required notification, and maintenance of records.     Design new employee packages and send them via mail and e-mail.     Resolve personnel issues regarding human resources matters needing clarification, submissions and corrections.     Post and audit job postings for old, pending, on-hold and draft positions.     Draft department-specific employee announcements.      Explain human resources policies and procedures to all employees.        Manage communication regarding employee orientation and open enrollment for benefits.         Offer consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals.           Process all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.         Address inquires from employees and management regarding new-hire activity and ongoing employee relation issues.     Work with senior-level management to create fair and consistent HR policies and procedures.     Guid clients on how to conduct background checks and verify references.    Successfully advanced the on-boarding process by creating a positive, comprehensive new hire experience; conduct all new hire training; oversee completion of required paperwork and documentation.     Manage employee benefits enrollment and termination; comprehensive knowledge of benefit details.  Key contributor to the revision of corporate background screening policy, practices, and legal adherence.          Company Name    City  ,   State    HUMAN RESOURCES/OFFICE MANAGER   06/2003   to   04/2011        Conducted benefits administration for benefit-eligible employees.     Worked with senior-level management to create fair and consistent HR policies and procedures.      Developed an employee handbook, including content and layout.     Guided the development and management of HR operations and processes for the organization.      Created and managed confidential personnel records.     Managed personnel files according to policy and federal and state law and regulations.      Generated employee tracking reports each month.      Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals.     Managed communication regarding employee orientation and open enrollment for benefits.     Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.     Planned and led training programs on staff development.     Provided support for CEO and sales team in managing operation work flow.     Handled and processed confidential client information.            Education      Master of Arts  :  Organizational Leadership   2011     Regent University  ,   City  ,   State        Minor in   Organizational Development Consulting          Bachelor of Science  :  Apparel and Merchandising   1991     Colorado State University  ,   City  ,   State              Professional Affiliations      Professional development courses completed:  10-week PHR/SPHR preparation course (2013),   Girl Scout University Leadership Series (2014)    Professional memberships: Society for Human Resource Management (SHRM) 2009 - 2013, Sarasota Human Resource Association (SHRA) 2010 - 2014,   Founding Member, Zeta Tau Alpha Sorority, Colorado State University         Skills     Creative problem solving skills; o rganized with attention to detail; c  omputer proficient;   customer service; b  enefits; p  ayroll; r  ecords management; e  mployee relations; o  n-boarding and training;   HRIS;   MS Office Suite;   ADP and Sage payroll.           ",HR
"         RN / ASST. HEAD NURSE PRACTICE LEADER           Skills    care planning, Case Management, Home Health, Hospice, Infection control, injections, Nurse Manager, Oncology, scheduling, staff development, Trauma, triage, tutoring, Urology      Experience     09/2010   to   12/2011     Company Name          Hired as ADON (Assistant Director of Nursing) for an 85 to 90 bed long term care of Mentally and Physically disabled children from 2 years to upper 20's with a few older individuals.  My job there included staffing of all the nurses monthly, setting up transportation for all outside MD office visits of the residents, monitoring the 3 nursing units of day to day care and documentation of the residents, taking call as needed and twice a month being MOD for the entire building ,I conducted in-services for the nursing staff and answered all pages during the day with questions or to oversee any critical changes of residents and helped with decisions to transfer out to a hospital after speaking with the MD.Helped with staff nursing as needed.  Secured a Home Health position at ResCare  located in Oak Park Illinois in 2015.  I made home visits overseeing clients overall health.  Did basic assessments and listened for any new complaints or change of status.  Would call  clients doctor if needed or to inform him of a change in status.  Gave injections/ infusions as needed and participated in one clinical trial where all aspects of visit were timed and documented as per protocal.  I am still registered with this agency but they have very few clients in need of an RN visit.  Most of their clients only need part time CAN visits.  Secured an RN position in July 2016 at Best Home Health where I did home visits part time.  The jobs that were available for part time were minimal so took myself off their roster.  In the fall of 2016 worked for Maxim Home Health asking for part time for Infusion cases.  Again I was promised infusion cases but what were available Were ones 40 miles away and they didn't cover milage.  I still am on their roster but rarely called.  Currently looking for Part Time RN on line or going into a facility not more than 30 minute drive to do tutoring or online triage or willing to learn Case Management or PT Oncology/Hospice Additional professional activities Was OCN certified in past Was Med / Surg certified in past and plan to recertify in future.  Was team nurse of North Shore Youth Baseball League for  4 years References Dr.  Emil Totonchi MD.  Advocate Illinois Masonic Med.  Center** Dr.  Michael Friedman MD.  Advocate Illinois Masonic Med.  Center** Beverly Bohus RN, Nurse Manager  Advocate Illinois Masonic Med.  Center** Lorel Hedges Nurse Practioner.  Advocate Illinois Masonic Med.  Center now works in Tennessee Uma Kelkar Director of Rehab Manor Care of Northbrook Jean Gavina Director of MDS, Manor Care of Northbrook Elma Ramos RN , Evening Nursing Supervisor, Manor Care of Northbrook Contact information available upon request.         06/2009   to   07/2010     Company Name          Started out as a Supervisor but was promoted to DCD (Director of Care Delivery) managing a 40 bed Locked Dementia Unit and later a 60 bed Long Term Care Unit and recently back to the Dementia Unit along with the Long Term Care Unit.  Duties included: Leading the nursing unit, setting priorities, staff development ,upholding Corporate Standards, communicating through existing information systems, and material management, Clinical Management: Infection control, QA, understanding Professional issues, valuing every employee, supporting and leading company policies, attending interdisciplinary meetings twice daily, weekly and monthly meetings such as Medicare meetings, investigation of all falls and skin injuries, and new admissions care planning.  Monthly Staff Meetings.  Assists with hiring and disciplinary actions.  Resigned July 2010 Want to take some vacation time, and to find a Long Term Care Management position somewhat closer to my home.         01/1977   to   01/2009     RN / Asst. Head Nurse Practice Leader    Company Name   －   City  ,   State      Responsible for management of Unit on 24 hr basis including staffing, scheduling, and payroll.  Monitor staff of RN's, NCT's, and Unit Clerks for daily assignments on going learning needs, and occasionally fill staff RN voids.  Reported to Nurse Manager on daily basis for any additional tasks and to keep her current to Units activities and problems.  Helped Nurse Manager in interview process and in both disciplinary activity and in employee terminations .Sought out and scheduled in-services for staff  and made sure all staff attended required hospital mandatories yearly and when required.         01/1977   to   01/2009     Company Name   －   City  ,   State      Started nursing career as RN on general Med / Surg Unit for 2 years.  Recruited by MD Chairman of Oncology to be part of staff to open 1st Oncology inpatient Unit.  Promoted also to Assistant Head Nurse.  Worked there for next 20 years.  Earned OCN certificate.  Helped instruct all RNs on unit to become certified to mix Chemo drugs via Laminar Flow Hood and to administer drugs safely and monitor for side effects and manage such symptoms.  Beside management duties was also responsible for taking a patient load on many days during the week.  In 1999 changed to Surgical / 23hr Observation Unit at Illinois Masonic Med Center as Staff RN.  After approximately 4 years promoted to Practice Leader,(equal to Asst.  Head RN ) Duties expanded as Computers installed to all Units.  Responsible for computer profiency and scheduling staff to Computer Classes and monitoring their progress in daily charting on patients.  Attended workshops to learn computer scheduling and payroll duties.  Attended 2 day seminar for PICC LINE insertion and management.  At one point headed the PICC LINE program for all the PICC RNs and kept the records for all PICCs placed in patients and any complications and later problems,  Became Nationally certified for Med / Surg Nursing after taking exam and passing.  Types of Surgical patients seen on thisUnit include Gyne, Urology, General Surgical, Trauma, Post SICU Head and Neck, General ENT patients and Fetal Demises less than 20 weeks.  Due to the number of private rooms on the unit we also would take all types of Isolation including R/O TB into our Negative Air Flow room.  Many of the patients were short stay anywhere from overnight to 2-3 days.  Some of the patients as overflow Medicals, Isolation, and the more extensive Head and Neck Surgical patients would stay 4-5 days or more.  As a result this Unit was fast paced.  Many days up to half the unit would be discharged and within 1-2 shifts all the beds would be filled with new patients.  My main job on a daily basis was to manage placing patients correctly and to oversee assignment of competent staff to the types of patients coming in.  I made frequent rounds to assure pt satisfaction and to quickly aid in preventing and problems from escalating.  I had to monitor staff learning needs and try to set up needed review or Unit based in-service and also try to send staff to outside learning seminars as budget allowed.  On daily basis was responsible for checking"" State of the Unit "" printed daily and included all the areas of staff charting that was missing or incorrect.  I would make sure all shifts of staff were aware of missing documentation and have them correct such or help them with correction as needed.  Attended staffing daily to make sure last minute changes done and next two shifts had adequate staffing.          Education and Training     1976     RN Diploma      Illinois Masonic School of Nursing   －   City  ,   State             1974           Northeastern Illinois University   －   City  ,   State             1973           Western Illinois University   －   City  ,   State              Additional Information      Awards received Dorothy Rome Nominee in 1999 ( Highest yearly award for Experienced RNs ) Awarded many ""Applause Awards´"" during the years at Masonic. ( A nominated award for Excellence ) Asked to Head up the PICC Line Program until turned over to Interventional Radiology All of the above from Advocate Illinois Masonic Medical Center.        ",ADVOCATE
"         INFORMATION TECHNOLOGY SPECIALIST       Career Overview    Temporary/Permanent Service Representative PROFILE: Professional and personable in relating to customer and coworkers, over 10 years' experience in customer relations, excellent verbal and written communication skills.  Dependable, responsible contributor committed to excellence and success. Efficient problem solver with excellent decision-making, organizational, and interpersonal skills; able to effectively communicate with customers of all socioeconomic levels. Knowledge of principles and processes for providing customer and personal services; including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Analytical thinker, relentless researcher and an experienced problem solver. Adaptable and able to work under pressure and remain productive in a fast-paced environment. Trained team members Ability to take charge with little to no guidance Excelled as a leader when in charge Trained in management procedures, analyzing data and the principle of business Communication Excellent interpersonal and social skills; experienced in successful team collaboration to achieve goals Effective oral communications using a phone, individual, group, training, facilitating & presentations Efficient written communications utilizing report writings, developing presentations, through emails and policies & procedures Customer Service Ability to resolve problems in a timely manner Professional and personable in relating with clients and coworkers Ability to remain calm, patient, and productive in a fast-paced environment Knowledge of principles and processes for providing customer and personal services.  This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction       Qualifications        Microsoft Office, Word, Excel, PowerPoint, & Outlook. Microsoft Operating System
Proficient in Remedy and IBM ticketing system                Work Experience     February 2013   to   December 2013     Company Name            Windows 7 Support desk Technician						  40+ hours per week Houston, TX 						   $28,800 per year Supervisor: Laura Burke Dallas-based CompuCom Systems, Inc.  is a leading provider of end-user enablement, customer service, service experience management, and cloud technology services to Fortune 100 companies.  CompuCom partners with enterprises to develop smarter ways they can work grow and produce value for their business and provide excellent customer service.  Served as a Windows 7 Customer Support agent for Cigna Health Care Provided customer service support to 35,000 Cigna Health employees after Windows 7 migration Handled inbound phone calls that involved a variety of requests and inquiries Helped customers solve a wide variety of technical support issues Technical support issues involved installing software and hardware for a specific programs Offered suggestions that provided a more complete solution to the customers' needs Handled both high and low volume of calls in both English and Spanish Used good communication skills, problem solving skills, and all available tools to resolve all issues Provided excellent customer service quickly and efficiently.         October 2010   to   August 2012     Company Name          Information Technology Specialist        40+ hrs per week Heidelberg Germany          $40,000 per year Supervisor: Maurice William Information technology specialists are responsible for customer service for unit members and key leadership, maintaining, processing and troubleshooting military computer systems/operations.  Provide customer and network administration services Maintain hardware, software and network Preformed general clerical duties such as typing, answering phones, filing, record keeping and maintaining military equipment Executed duties under little to no supervision Helped unit members solve a wide variety of technical support issues Technical support issues involving installation of software/hardware for specific programs.         May 2007   to   October 2010     Company Name          Maintenance Supervisor        40+ hrs per week Heidelberg Germany	$40,000 Supervisor: Wendy McDermott The wheeled vehicle mechanic is primarily responsible for supervising and performing maintenance and recovery operations on wheeled vehicles and associated items, as well as heavy-wheeled vehicles and select armored vehicles.  Supervise and perform field and sustainment maintenance on wheeled vehicles and construction equipment Supervise recovery operations on wheel vehicles and related activities including electrical wiring harness system repair/maintenance Inspecting, servicing, maintaining, replacement, adjusting and testing of wheeled vehicles and material handling equipment systems, subsystems and components Performed management or stock record/warehouse functions pertaining to receipt, storage, distribution, and issued and maintained equipment records and parts Reviewed and verified quantities received against bills of contracts, purchase requests and shipping documents and raised the quality and accuracy of performance, cost, and parts through improved maintenance management.         April 1998   to   February 2003     Company Name          Team Leader        Infantryman								40+ hrs per week Schofield Barracks, HI								$28,000 per year Supervisor: Tony Cata The infantry is the main land combat force and backbone of the Army.  They are responsible for defending our country against any threat by land, as well as capturing, destroying and repelling enemy ground forces.  Perform as a member of a fire team during drills and combat Aid in the mobilization of vehicles, troops and weaponry Assist in reconnaissance missions Process prisoners of war and captured documents Use, maintain and store combat weapons (e.g., rifles, machine guns, antitank mines, etc.) Maintained the records and maintenance for military weapons.          Education and Training     October 2014     DeVry University   City  ,   State       Bachelors of College of Business Management  :   Technical Management    GPA:   Graduation with Distinction GPA: 3.0    Technical Management Graduation with Distinction GPA: 3.0            Principles of Management
Project Management              Interests    U.S
Veterans Preference: 10 Points          Military Serves: 05/2007 - 08/2012, Honorable Discharge	 Military Serves: 04/1998 - 02/2003, Honorable Discharge
Security Clearance: Secret inactive
Special Hiring Authorities: VEOA, VRA, 30% or Greater Service Connected Disabled Veteran & Schedule A Hiring Authority.      Skills    Army, clerical, good communication skills, hardware, Computer Knowledge, contracts, excellent customer service, customer service, Customer Support, electrical wiring, English, filing, IBM, Information technology, leadership, mechanic, Excel, Microsoft Office, Outlook, PowerPoint, Windows 7, Word, migration, weapons, Multi-tasking, network administration, network, Operating System, problem solving skills, Project Management, quality, record keeping, shipping, Spanish, Supervisor, supervising, supervision, Technical support, Technician, answering phones, phone, troubleshooting, typing      Additional Information      Citizenship: U.S
Veterans Preference: 10 Points          Military Serves: 05/2007 - 08/2012, Honorable Discharge	 Military Serves: 04/1998 - 02/2003, Honorable Discharge
Security Clearance: Secret inactive
Special Hiring Authorities: VEOA, VRA, 30% or Greater Service Connected Disabled Veteran & Schedule A Hiring Authority.     ",INFORMATION-TECHNOLOGY
"         ENGINEERING PROJECT MANAGER III       Summary    Results-focused, safety conscientious team leader/player with more than 15 years of successful experience in the aviation industry as Field Engineer, Maintenance Support Engineer, A&P Mechanic, and Avionics Technician on various types of rotary and fixed wing aircraft. Experienced in all phases of commercial and military aviation maintenance, aviation business, engineering, logistics, support, and supply. Analytical & Troubleshooting Skills, Project Management, Quality Control, Maintenance, Management, Logistics, Electronic & Mechanical Technology, Program Management, Quality Assurance/Control, Safety Compliance, Risk Management, Change Control Processes      Skills          Electronic & Mechanical Technology  Maintenance Management  Project Management  Program Management  Lean/six sigma principles  Mechanical Component Troubleshooting  Quality Assurance/Control  Material Management  Staff Development/Leadership  Technical Interface  Safety Compliance Microsoft Office, Microsoft Project, Microsoft Access, SAP, SharePoint              Experience     02/2018   to   Current     Engineering Project Manager III    Company Name   －   City  ,   State      Performs a variety of duties associated with the development and revision of aircraft maintenance work instruction cards.  Utilize an automated publishing system to author certain work instruction cards.  Supervises the initiation and maintenance of project files Ensures effective technical coordination with Customer representatives and as such participates to good communication with Customers Ensures that engineering activity is compliant with project milestones.  Alerts project management in case of unforeseen variation and suggests if needed mitigation measures Participates to project planning definition by providing engineering milestones and requirements Ensures effective interdisciplinary coordination through weekly meetings.  Takes the necessary technical decisions in case of unresolved conflicts between disciplines.         08/2011   to   02/2018     Field Engineer/Maintenance Support Engineer    Company Name   －   City  ,   State      Aircraft Repair/Modification Representative on-site at domestic and international locations with protocol in heavy maintenance, repair and overhaul, Block Upgrades, Prototypes, and modification activities on CC-130J aircraft.  Expertly plan, quote and execute Air Mobility & Maritime Missions (AMMM) prototype/upgrade/modification/repair projects.  Provide liaison support between AMMM Sustainment and Engineering, conduct Engineering Change Request evaluation/quoting.  Conduct technical maintenance training with customers, suppliers, LM reps, contractors and military personnel.  Skillfully troubleshoot technical problems/issues affecting maintenance activities.  Ensure maintenance requirements are executed during operational and heavy maintenance, repair and overhaul (MRO) activities and implementation of Engineering Authorizations and Service Bulletins.  AOG (Aircraft on Ground) Project Manager for the Royal Saudi Arabian Air Force.  Act as Sustaining Engineering and Logistics Support Services Fleet Manager.  Review TCTO/Service Bulletin retrofit documents for implementation.  Collaborate with Engineering to develop SOW's (Statement of Work) and BOE's (Basis of Estimate) Develop project work schedules for business unit and sub-contractors.  Project Management Effectively manage project team, define scope, develop and manage project plans and budgets.  Direct activities, project objectives, risk management, change control processes and communications and ensure project compliance with the Project Management Methodology.  Develop project schedules, status reports, analyze schedules and make resource balancing revisions.  Coordinate activities of project personnel to ensure projects progress on schedule and within budget.  Effectively delegate project tasks and ensure successful task completion.  Demonstrate exceptional process orientation, solid understanding of project management techniques, methodologies and best practices.  Quality Assurance Demonstrate thorough knowledge of principles, concepts and methodology related to aircraft QA programs.  Apply knowledge of operating practices and procedures related to the rework processing of aircraft systems and components to verify by work document review, materials and procedure checks and onsite surveillance, making certain that quality requirements have been met.  Conduct QA inspections, check the entire system to ensure components are installed in their proper location.  Inspect technical files maintained within the shop for condition, completeness and accuracy.         03/2001   to   Current     Aircraft Mechanic / Electrician / Avionics Technician    Company Name   －     State      Qualified to clear Red-X (Quality Control for C-130 aircraft electrical systems), accountable for the total airworthiness of assigned aircraft.  Serve as technical authority to advise on, examine and approve all airframe, mechanical, electrical and pneudraulic repairs to assigned aircraft.  Provide effective leadership, supervision, training and assistance to 30 apprentice and journeyman personnel in performing precision maintenance on C-130 model aircraft, support equipment, forms and records for aircraft.  Schedule maintenance to ensure completion of critical actions, optimum workflow and resource utilization.  Test and repair components using mockups and test equipment.  Adjust, align, rig and calibrate C-130 aircraft systems, perform engine run-up.  Supervise/perform aircraft and component inspections, checking components for clearances, tolerances, proper installation and operation.  Apply technical data and equipment specifications to determine the impact that equipment modifications or substitutions will have upon multi-system operation and on the various maintenance and alignment procedures.  Conduct pre-flight, BPO/pre-flight, thru-flight and basic post-flight inspections.  Troubleshoot, maintain and inspect airframes, aircraft systems, components, assemblies and support equipment.  Use Flight Line, Isochronal Dock and Integrated Avionics experience to repair C-130 aircraft electrical systems and clear discrepancies for returning aircraft to working service.  Accomplish Isochronal inspections during Phase dock.          Provisioning Analyst      Analyzes technical data and reports to determine spares and support equipment provisioning requirements.  Reviews site survey results and letters of offer and acceptance and formulates specific recommendations for spare/repair parts and support equipment.  Originate support plans for offer to potential customers and provide technical assistance to existing customer personnel.  Review BOM (Bill of Material) to ensure contractual obligations are met.  Review drawing revisions for BOM and manufacturing changes.          Education and Training     Dec 2015     MBA      Eastern New Mexico University   －   City  ,   State             Jan 2008     Bachelor of Science  :   Professional Aeronautics    Embry-Riddle Aeronautical University   －   City  ,   State      Professional Aeronautics       May 2004     Associate of Science  :   Airframe & Power Plant Technology    Enterprise Community College   －     State      Airframe & Power Plant Technology        Skills    Air Force, basic, budgets, budget, C, Databases, electrical systems, forms, drawing, Inspect, instruction, Leadership, letters, Logistics, Schedule maintenance, materials, Mechanical, meetings, Microsoft Access, Microsoft Office, Microsoft Project, SharePoint, personnel, processes, Program Management, progress, Project Management, project planning, project plans, quality, QA, Quality Control, Quality Assurance, repairs, risk management, Safety, SAP, six sigma, Staff Development, supervision, technical assistance, test equipment, Troubleshoot, Troubleshooting, Upgrades, upgrade, workflow, author        Additional Information      Security Clearance: Active DoD Secret
*Enterprise Resource Planning  Certifications/License:     FCC License, A&P License
Security Clearance:     Active DoD Secret     ",ENGINEERING
"         SALES ASSOCIATE       Career Focus    I am a dedicated, hardworking woman. I am trying to provide for a growing family. I am great with people, and handle myself well in difficult situations. I am looking to eventually go back to school and better my own life as well. As for now I am seeking any type of employment to be able to provide for the daily needs of myself and my children.      Skills      Speaking   Sales and Marketing  Customer and personal Service  Active Listening  Critical Thinking  Reading Comprehension  English Language  Judgement and Decision Making  Social Perceptiveness  Persuasion  Clerical  Coordination  Monitoring  Time Management  Negotiation  Mathematics  Service Oriented  Food Production  Active Learning  Learning Strategies  Instructing  Production and Processing        Education and Training      June 2011    Stanhope Elmore High School   －   City  ,   State      GED              Work Experience      Sales Associate  ,   11/2015   －   12/2015    Company Name   －   City  ,   State      Greet customers and ascertain what each customer wants or needs.  Recommend, select, and help locate or obtain merchandise based on customer needs and desires.  Answer questions regarding the store and its merchandise.  Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.  Place special orders or call other stores to find desired items.  Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.  Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.  Inventory stock and requisition new stock.  Ticket, arrange and display merchandise to promote sales.  Exchange merchandise for customers and accept returns.  Bag or package purchases, and wrap gifts.  Clean shelves, counters, and tables.          Server/Server Assistant  ,   08/2011   －   01/2012    Company Name   －   City  ,   State      Check with customers to ensure that they are enjoying their meals and take action to correct any problems.  Collect payments from customers.  Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.  Prepare checks that itemize and total meal costs and sales taxes.  Take orders from patrons for food or beverages.  Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.  Present menus to patrons and answer questions about menu items, making recommendations upon request.  Clean tables or counters after patrons have finished dining.  Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.  Inform customers of daily specials.  Explain how various menu items are prepared, describing ingredients and cooking methods.  Prepare tables for meals, including setting up items such as linens, silverware, and glassware.  Stock service areas with supplies such as coffee, food, tableware, and linens.  Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.  Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.  Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.  Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.  Escort customers to their tables.  Fill salt, pepper, sugar, cream, condiment, and napkin containers.  Garnish and decorate dishes in preparation for serving.  Provide guests with information about local areas, including giving directions.          Sales Associate  ,   01/2011   －   05/2014    Company Name   －   City  ,   State      Use computers for various applications, such as database management or word processing.  Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.  Receive payment by cash, check, credit cards, vouchers, or automatic debits.  Issue receipts, refunds, credits, or change due to customers.  Assist customers by providing information and resolving their complaints.  Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.  Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.  Greet customers entering establishments.  Answer customers' questions, and provide information on procedures or policies.  Sell tickets and other items to customers.  Calculate total payments received during a time period, and reconcile this with total sales.  Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.  Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.  Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.  Sort, count, and wrap currency and coins.  Stock shelves, and mark prices on shelves and items.  Request information or assistance using paging systems.  Compute and record totals of transactions.  Compile and maintain non-monetary reports and records.  Offer customers carry-out service at the completion of transactions.  Recommend products to customers, based on customers' needs and interests.  Answer customers' questions about products, prices, availability, product uses, and credit terms.  Train customers' employees to operate and maintain new equipment.  Pack customer purchases in bags or cartons.  Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.  Stamp, attach, or change price tags on merchandise, referring to price list.  Receive, open, unpack and issue sales floor merchandise.  Clean display cases, shelves, and aisles.  Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.       ",SALES
"         INFORMATION TECHNOLOGY SPECIALIST	GS11             Experience     07/2004   to   Current     Information Technology Specialist	GS11    Company Name   －   City  ,   State      Information Technology Specialist; Supervison; Project Management; Circuit Management; Licensed Electrician; Alarm management; Alarm Technician; Training; Supply; Quality Assurance Kevin L.  Trostle, DSN 266-4800, COMM.  865) 336-4800
Manage the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants.  Plan, coordinate, install, and continuously analyze system design, hardware and software.  Develop, recommend, and install solutions and upgrades to ensure availability, integrity, efficiency, and reliability of all components of the assigned system.  Ensure all performed work is captured in the Remedy ticketing system.  Manage Telecommunications and NIPR networks for the Wing, GSU's, and tenant units.  Continually plan, install, and analyze new hardware, software and processes to ensure networks are reliable and efficient.  Serve as a focal point for ensuring functionality and operability of the assigned IT/data systems/functions, voice, and wireless systems to support mission requirements.  Optimize, analyze, manage, and direct installation of any new hardware or software introduced into the environment to ensure its compatibility with existing architecture, its reliability, and functionality in relation to the organization's business requirements.  Oversee and initiate corrective or preventative measures to rectify immediate problems and prevent future occurrences through the CFP.  Troubleshoot and diagnose system failures to isolate source of problems.  Provide customer technical assistance/support for all users.  Provide management with information necessary to address difficult/complex problems.  Review purchase requests, SOW's ensuring documentation is sufficient to justify enhancements to keep systems current.  Work with the CFP/customers to resolve integration or configuration related issues.  Ensure upgrades to the base IT infrastructure are identified.  Assist customers in developing/submitting recommendations for equipment and funds.  Assist personnel in planning/developing new or additional infrastructure/architecture capabilities.  Coordinate efforts between system customers, support personnel, commercial vendors to identify/resolve system anomalies.  Conduct feasibility studies to identify and analyze system failures and analyzes data to determine if trends exist which forecast the need for future replacement or modification of system hardware and software.  As budget constraints dictate, evaluates alternative means of satisfying user requirements and provides management with the most technically feasible and cost efficient approaches to meet changing needs.  Keep abreast of changes in technology to assist management in preparing for future enhancements.         02/2001   to   Current     Cyber Transport/ Client Systems Workcenter Supervisor    Company Name   －   City  ,   State      Kevin L.  Trostle, DSN 266-4800, COMM.  865) 336-4800
Manage Cyber Transport/Client Systems work center personnel.  Set and adjust work priorities, evaluate, and counsel subordinates.  Document training of personnel using Computer based training system (TBA)
Sustain and operate systems through effective troubleshooting, repair, PMI's, system performance testing/analysis.  Systems include network infrastructure equipment, cabling, voice systems, video systems, small computers, and printers
Maintain close working relationship with Communications Focal Point--production requirements/Remedy tickets.         07/1996   to   07/2000     F-16 Ejection System Technician    Company Name   －   City  ,   State      Ronald Buckman, COMM.  803) 895-1190 
Troubleshot, removed, tested, inspected, repaired, modified, and installed explosive and non-explosive components and assemblies on ejection systems.  Performed preventative maintenance on over ninety different electronically fired explosive devices ensuring proper wiring and termination.  Foreign object damage monitor, briefed wing commander monthly on findings.  Ran entire supply system ensuring all parts and supplies were readily available.  Hazardous materials monitor.  Explosive inspector.  Ensured proper grounding points were present in shop to prevent electrostatic discharge to explosive components.  Section workgroup manager in charge of maintaining computers and ensured needed software was installed.  Shop computer security monitor.  Trained and supervised personnel.  Quality Assurance Assessor.          Education and Training     JUN 1996     HS Diploma  :   General Studies    Brockport High School   －   City  ,   State      General Studies       MAY 2003     BS Degree  :   Electrical Engineering    University of TN   －   City  ,   State      Electrical Engineering       November 1996     USAF, Electronic Principles, June 2002 to August 2002; USAF, Telephone Systems Apprentice Course, September 2002 to December 2002; USAF, Aircrew Egress Systems Apprentice Course      Numerous certificates for web-based training on LAN fundamentals, routers, topologies, cisco networking, etc.        Interests    While stationed in South Carolina performed three years of volunteer electrical work for Habitat for Humanity.  While doing this work I learned the fundamentals of wiring a house for electric, cable, and telephone.      Skills    budget, cabling, cisco, hardware, Client, documentation, Electrician, feasibility studies, funds, Information Technology, inspector, LAN, materials, access, network, networking, networks, personnel, Telephone Systems, printers, processes, Project Management, Quality Assurance, routers, system design, technical assistance, Technician, Telecommunications, Troubleshoot, troubleshooting, upgrades, video, wiring      Additional Information      AWARDS:
Superior Performer, 2nd Quarter 2003;  USAF Achievement Medal, June 2000; Humanitarian Service Medal, January 1998; 20 CRS Maintenance Professional of the Year, 1998; Airman of the Quarter, May 1997; Airman of the Month, March 1997; Airman of the Month, February 1997
OTHER INFORMATION:
While stationed in South Carolina performed three years of volunteer electrical work for Habitat for Humanity.  While doing this work I learned the fundamentals of wiring a house for electric, cable, and telephone.     ",INFORMATION-TECHNOLOGY
"         INTERIOR DESIGNER       Summary     Successful Design Consultant with over 26 years of experience.  Who manages large-scale interior and exterior projects from low to high-end residential homes.  Capable Interior Designer equipped with a can-do attitude who leverages the valuable design insight gained from past creations.  Enthusiastic and confident demeanor enables customers to feel at ease with the design process.  Exhibits sophisticated taste and a unique design style.       Highlights         Concept development  Space planning  Color and material application  Strong leader      Product specifications  Interior architectural detailing  Proficient with furniture systems            Accomplishments      Successful Interior Design Consultant for 27 years.  Managed and supervised large-scale remodeling of.  interior and exterior projects.  Including average to high-end residential homes and historical homes .        Experience     07/2007   to   Current     Interior Designer    Company Name   -   City  ,   State      Worked with Dr Vettese for over 18 years.  I have done over 9 homes in the US and Mexico.  Produced content for material boards and specification binders for presentation and construction.Successfully assisted clients in choosing furnishings that were consistent with their preferences and budget.Developed interior design concepts and prepared interior systems and finishes.Reviewed project costs, budgets and adherence to schedules.Visited home sites when necessary to assess and fulfill customer needs.Ensured that the project vision and design intent were reflected.         08/2012       Company Name   -   City  ,   State      Maintained accurate specifications for each project.Ensured that the project vision and design intent were reflected.Visited home sites when necessary to assess and fulfill customer needs.         01/2012   to   07/2013     International Representative    Company Name   -   City  ,   State      Introduced sustainable homes to third world countries.  Trained in off-the- grid home construction.  Created professional presentations to creatively communicate design intent and direction.          Education     1987     Associate of Arts  :   Arts    Roosevelt University   -   City  ,   State  ,   USA    Arts       1985     High School Diploma  :   General Education    Calvin Coolidge High School   -   City  ,   State  ,   USA            Skills      Budgets,  color, content, clients, direction. Graphic, interior design, presentations, space planning, specification,  and vision.    ",DESIGNER
"         SUBSTITUTE TEACHER       Summary     Receiving an education on Psychology and pursuing my teaching certification,ha been the best professional accomplishment I have achieved. The teaching in the absence of the teacher helped me understand that I have  a background to implement the strategist teach.   Sales Manager successful in relationship and team building. Motivates sales teams to exceed sales goals with track
record of consistently achieving employee retention, skilled in leading teams to set record-high sales figures, expand
existing territories and develop new accounts. Achieve record-setting revenue gains. Talented, effective at multi-
tasking and reaching sales targets. Builds loyalty and long-term relationships with customers
Business development executive experienced in all aspects of sales and marketing, contract negotiation and account
management. Driven professional who effectively builds loyalty and long-term relationships with customers while
consistently exceeding sales targets.         Accomplishments      8620 Spectrum Center Blvd.  San Diego, CA
92123
Accomplishments
       Attentive Sales Manager with track record of consistently achieving employee retention and sales goals.  8
       years in sales, customer service and personnel and payroll management.  Driven to exceed goals and
       expectations.  Talented sales professional effective at multi-tasking and reaching sales targets.  Builds loyalty and
     long-term relationships with customers.        Experience      Substitute Teacher   01/2016   to   Current     Company Name      Manage classrooms, and help children throughout the day, by assessing the lesson of the day.  Maintaining discipline in the classroom.             10/2011   to   01/2017     Company Name   City  ,   State       Advised prospective employees on various tips and tricks that would assist them in gaining
          employment in the organization.  Implement effective HR policies to ensure all practices are following labor and employment regulations.  Increased employee retention above 90% by rigorously maintaining a positive work environment.  Develop targeted outreach recruitment programs to recruit more minorities and meet affirmative action
          requirements.  Created a website with an embedded database and FTP functionality to enable online recruitment for the
          organization and reducing recruitment costs by 10%.  Develop user friendly application forms and questionnaires to be used by the organization during staff
          recruitment and interviewing.  Arbitrate labor disputes in collaboration with the legal department.          Operations Sales Manager   09/2008   to   10/2011     Company Name   City  ,   State       Established operational objectives and work plans and delegated assignments to subordinate managers.  Supervised a team of 15 area managers and 35 associates.  Developed executive presentations and reports to facilitate project evaluation and process improvement.  Directed planning, budgeting, vendor selection and quality assurance efforts.  Defined clear targets and objectives and communicated them to other team members.  Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning
        sessions.  Assessed vendor products and maintained positive vendor relations.  Supported the sales team in writing proposals and closing contracts.  Developed quarterly and annual sales department budgets.  Developed a comprehensive training program for new sales associates.  Reviewed operational records and reports to project sales and determine profitability.  Trained all incoming sales team members.  Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and
        security practices.          Insurance Agent   08/2005   to   08/2008       Fred Loya Insurance - Eagle Pass TX 78852
     Met with existing and prospective clients each week to select appropriate insurance policies.  Calculated quotes and educated potential clients on insurance options.  Tracked the progress of all outstanding insurance claims.  Calculated premiums and established payment methods for sales.  Identified and solicited sales prospects in agency databases.  Evaluated leads obtained through direct referrals, lead databases and cold calling.  Modeled exceptional customer service skills and appropriate diagnostic sales techniques.  Collected all premiums on or before effective date of coverage.  Contributed ideas and offered constructive feedback at weekly sales and training meetings.          Education and Training      High School Diploma     2000       Eagle Pass High School   City  ,   State               Associate of Science                  MEDICAL     2009       KAPLAN UNIVERSITY   City  ,   State               Bachelor of Arts  :   Psychology minnor on  Child Development   2017           Psychology Child Development          Languages    Fluent in English and Spanish      Skills    agency, budgeting, budgets, business strategy, closing, cold calling, interpersonal, communication skills, Excellent Communication, oral, contracts, Critical thinking, clients, Client Relations, Customer Service, customer service skills, databases, database, Fluent in English, forms, FTP, HR, Insurance, Leadership, legal, Marketing, meetings, Mergers and acquisitions, Works, organizational, policies, executive presentations, Problem Solver, process improvement, progress, proposals, quality assurance, recruitment, sales, sales and training, Spanish, Strategic marketing, supervision, Time management, vendor relations, website, written   ",TEACHER
"         BUSINESS DEVELOPMENT EXECUTIVE         Summary    Results driven sales professional with an exemplary record of developing strategic initiatives to enhance sales. Thrives on a challenge, initiates action and entrepreneurial in business approach.  Able to seize opportunities and demonstrates excellent networking skills.  Exudes energy and enthusiasm while consistently meeting or exceeding sales targets.  Offers an excellent record of experience and accomplishments. QUALIFICATION HIGHLIGHTS Account/Territory Management Contract Negotiations Client Development/Focus Sales Analysis Strategic Planning Quota Attainment Business Development/Market Growth Team Leadership Consultative Sales  and Network Solutions         Experience      Company Name     September 2008   to   Current     Business Development Executive           Responsible for managing the entire sales cycle with accountability to engage specialist team members; Aggressive and active in competitive accounts, knowledgeable regarding competition and industry trends; Identify, articulate, and implement products, solutions and services to customer requirements; Articulate and position full spectrum of OfficeMax products, services, and solutions to key departmental decision makers; Develop and implement business plan for client base to identify, sell, and support services and/or products in existing OfficeMax accounts; Responsible for proposing and closing engagements that will achieve total revenue growth (sale and annuity), profit, and customer satisfaction plans; Perform account maintenance and continuous new business development; Work with the in-territory BRM and other resources to accomplish install, revenue, and profit objectives; Develop plans for growth and solicit buy-in from management; Perform presentations internally and externally on existing capabilities to gain support.          Company Name     September 2005   to   September 2008     Client Advisor           Developed new business leads and increase client base through focused personal marketing efforts that include, but not limited to, direct mail, networking affiliations, and telemarketing ; Accommodated client product preference via presentation and demonstration; Kept abreast of incoming inventory, features, accessories, etc and determine the benefits to prospective clients; Conducted needs assessments of potential buyers; Ensured proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system; Maintained comprehensive knowledge of pricing and specifications of competitive vehicles to provide clients with informative comparisons; Made effective deliveries by following all sales details, inspecting every vehicle sold, introducing clients to Service Manager, and making a personalized delivery of the vehicle.  Key Contributions Awarded Client Advisor of the Month 18 times; Achieved BMW of North America's highest sales award for exceeding yearly sales quotas for 2006 and 2007 Received sales incentive awards for the most on-the-spot sales and client retention.          Company Name     November 2001   to   September 2005     Sales Representative           Established relationships with key target physicians in assigned territory through office in-services, roundtable discussions, focus group meetings, speaker programs and routine office visits; Sales cycle included cold calling, appointment setting, needs analysis, and post-sale tracking; Worked effectively with team members in gaining market share from competitors; Implemented a cross-over technique to territory organization plan to maximize and build stronger relationships with physicians and consultants; Provided product presentation to target physicians to include clinical facts statistics and indications; Attended corporate training seminars to maintain strong working knowledge of product.  Key Contributions Gained highest sales percentage from new product growth since March 2005 Achieved quarterly sales goal as well as maintained top 25% status throughout tenure Built key relationships to successfully gain access to physicians that were often difficult to see.          Company Name     April 1999   to   November 2003     Document Solutions Executive           Marketed photocopiers and facsimile equipment to businesses, schools, and individuals within the assigned territory; Sales cycle included cold calling, appointment setting, needs analysis, product presentation and demonstration, and post-sale tracking; Developed new client base in assigned territory - averaged over 200 cold calls weekly; Analyzed customer requirements to determine product solution.  Key Contributions Achieved 100% of a $3M quota during fiscal year 2001 and 2002 Received highest sales award company-wide February 2000 Received Team Player award for second quarter 2001 Received Document Management Consultant of the Year award for 2001 and 2002.          Skills    Articulate, benefits, business plan, closing, cold calling, competitive, Consultant, corporate training, Client, clients, customer satisfaction, delivery, direct mail, Document Management, facsimile, features, focus, Image, inventory, Leadership, managing, marketing, market, meetings, access, office, 2000, needs analysis, networking, new business development, photocopiers, presentations, pricing, profit, speaker, Quality Assurance, Sales, Sales Training, seminars, statistics, Team Player, telemarketing      Education      Hampton University     May 1998       Bachelor of Arts  :   Political Science    City  ,   State      Political Science        Ricoh University     January 2001       Image Management Certification, Levels 1      National Sales Training Phases I, II, and III, Forest Laboratories, April 2004
Leadership Workshop, BMW and Porsche of Arlington, October 2006
Understanding Leasing, BMW and Porsche of Arlington, September 2007
BMW of North America Quality Assurance Workshop, BMW and Porsche of Arlington     ",BUSINESS-DEVELOPMENT
"         SALES TEAM       Executive Summary     Results-focused management professional offering 25 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrates the creativity and savvy that is critical to financial and operational success.       Core Qualifications          Operations management  Staff development  Inventory control  Compensation/benefits administration  Policy/program development  Staff training  Supervision and training  Sound judgment  Computer-savvy  Calm under pressure  Complex problem solving      Microsoft applications  Forecasting  Excellent writing skills  Billing  Attention to detail  Multi-state payroll  Exceptionally organized  Record-keeping  I-9 documentation  Accounts payable            Professional Experience      Sales Team     Nov 2015   to   Feb 2016      Company Name   -   City  ,   State     Delivered unparalleled customer services Greeted and assisted customers; responded to customer inquiries and complaints in a professional and timely manner.  Communicated product knowledge to the customer and recommend merchandise selections.  Trained in visual merchandising and organization.  Monitored sales activities and productivity Ensured register transaction where completed accurately and in accordance with policy.  Excellent communication, verbal, and written skills.  Strong organizational skills and ability to mulit-task in a fast paced environment.         Sales Team     Nov 2015   to   Jan 2016      Company Name   -   City  ,   State     Provided outstanding customer services Maintained displays and store appearance Ensured customer satisfaction at every state of sale.  Opened and Closed store in accordance with Company policies.  Recommended new products and upcoming events.  Extensive sales and customer service experience.  Broad expertise in advertisement and promotion.         Manager     Mar 2009   to   Jan 2015      Company Name   -   City  ,   State     Management Lead and oversaw the implementation of long and short term plans in accordance with strategic plans Ensured expenditures were within the authorized annual budget Implemented operational improvements to enhance quality, production times and reduce costs Decreased production labor hours after implementing a time study of the production line resulting in a cost savings of approximately $20,000 per unit Conducted industry standard study on the cost of services calls and inspection charges resulting in tripled income of services department revenue Implemented an inventory software program to operate with the accounting program to streamline communication with purchasing, inventory, engineering and production departments Experience with Lean Six Sigma Experience supervising large number of employees Advanced experience using Microsoft Office suite and PowerPoint.  Project Management  Communicated effectively with shareholders, employees, Government authorities and stakeholders Managed client expectations by ensuring the highest quality of service Developed, implemented and ensured compliance of safety procedures to meet government guidelines Monitored employee productivity, performance and optimized employee procedures to reduce costs Monitored and maintained operational reports to detect production issues.  Set up and management of over 60 vendor relationships Responsible for delivering projects against agreed scope, budget, schedule and customer expectations Developed production tracking and quality control systems while analyzing production Implemented new product lines through research and development to generate new revenue streams Collaborated with Mine Safety and Health Administration (MSHA), a division of the United States Department of Labor, to ensure the safety and survivability of miners in the event of an incident while underground Received all four of MSHA's approvals in Product, Breathable Air, Harmful Gas Removal, Gas Monitoring and Structural categories General Management Recruited, trained and supervised human resource director, safety manager, engineers, controllers and production manager Created marketing materials, presentation and demonstration products for sales meetings, trade shows and consumer education Managed all day to day facility operations Responsible for payroll oversight and related approvals.         Manager     Feb 2004   to   Jan 2009      Company Name   -   City  ,   State     Developed and operated four assisted living locations Obtained and maintained annual state certifications and supervised all security transportation and monitoring needs Managed day to day facility operations and admissions and coordinated daily services including nursing, dining, housekeeping, activities and maintenance functions Coordinated new resident move-ins and orientation and supported the admission process through tours and follow up calls to inquiries Project Management Monitored budget compliance and financial outcomes including labor and operational expenses and accounts receivable resolution Responsible for payroll oversight and related approvals Oversaw accuracy and thoroughness of all activity documentation within the assisted living facility Kept current on all changes in the industry, particularly regulatory changes as they relate to Assisted Living and Dementia Care General Management Supervised the assisted living staff including caregivers, medication technicians, licensed nurses and activities staff Responsible for recruiting and onboarding of staff and all human resources duties for employees Planned, directed and facilitated marketing events for all facilities Conducted outside sales calls to generate inquiries ACHIEVEMENTS Featured in Space Safety Magazine Integrated lifesaving technologies originally developed to purify air for astronauts into a line of Mine Shield products Integral part of Mine Shields getting recognized as ""New Business of the Year"" Mine Shield tested for and received certification in China under my direction.         Education      High School Diploma     1980     Nelson County High School   -   City  ,   State            Interests    CrossFit, white water rafting, waterboarding and reading        Additional Information      PERSONAL INTERESTS   CrossFit, white water rafting, water boarding and reading        Skills     accounting, accounts receivable, streamline, Assisted Living, budget, Excellent communication, client, customer satisfaction, customer services, customer service experience, direction, documentation, fast, financial, General Management, Government, human resource, human resources, inspection, inventory, director, marketing, marketing materials, meetings, Microsoft Office suite, PowerPoint, nursing, Strong organizational skills, outside sales, payroll, policies, production manager, Project Management, promotion, purchasing, quality, quality control, recruiting, research, Safety, sales, Six Sigma, strategic plans, supervising, trade shows, transportation, visual merchandising, written skills    ",SALES
"         CO-MANAGER           Summary    Seeking a management position that utilizes my strong experience and skills to achieve an organization's sales and profit goals Well-organized, detail-oriented individual who manages a high volume workload within a deadline driven environment Expertise in establishing priorities and coordinating work assignments to control and maximize productivity Skilled at working harmoniously with associates and resolving minor personnel problems Experience in staff performance evaluation and the creation/implementation of procedural changes to improve the quality of the workforce Outstanding customer service skills with focus on achieving top levels of customer satisfaction Skilled in use of MS Word, MS Excel, MS Power Point; bilingual in French and Creole           Work History      Company Name                Experience      Co-Manager    November 2011   to   January 2016     Company Name   -   City  ,   State      120 Employees -$800,000 Weekly Sales Volume Compile and interpret reports ensuring maximum profits are achieved  Seek high selling merchandise to feature on endcaps   Analyze revenue weekly to forecast expenditures and staffing needs     Supervise proper scanning of outs, make changes to the on-hands and replenish merchandise   Search and reduce shrink, look for opportunities to capture markdowns, ensure store is in line with company initiatives    Hire, train, supervise and terminate hourly associates; develop plans to assist in achievement of maximum performance;  monitor and give constructive feedback in a timely manner; provide learning opportunities through guidance and support; set clear expectations creating timelines and performance metrics     Require associates to adhere with customer service initiatives that create a pleasant shopping experience for customers by having daily meetings, ""coaching by walking"" and computer-based training   Drive community awareness programs by participating and supporting community events, i.e. soup kitchens, cancer walks, Children's Miracle Network   Enforce safety standards relating to accidents and STFs; OSHA compliance, work with Ecolab and Kay Chemical to prevent hazards or compliance issues.          Assistant Manager    May 2011   to   November 2011     Company Name   -   City  ,   State      300 Employees -$1,500,000 .00 Weekly Sales Volume Managed direct reports, delegated and monitored against a pre-determined deadline and measure of quality  Hired, trained, developed and appraised subordinates Budgeted and forecasted, minimize shrinkage and achieved sales and target goals Monitored and controlled expenses in several divisions  Ensured customer satisfaction and retention Analyzed the market and competitions and building strategy to ensure profitability  Implemented bench marking process on merchandise and instock level.          Small Business Sales Consultant    February 2008   to   April 2011     Company Name   -   City  ,   State      20 Employees  $100,000 Weekly Sales Volume Consulted with customers to recommend and sell variety of AT&T products and services to meet customers' needs Provided customers with a positive sales and service experience Interacted with multiple online systems while speaking with customers Met sales quotas and service objectives in a fast-paced call center environment.          Team Leader / Service Delivery Coordinator / Supervisor    June 2005   to   January 2008     Company Name   -   City  ,   State      108 Employees -$325,000 Weekly Sales Volume Began as CSR; promoted to Team Leader of Roadside Assistance Division during crucial evening shift Provided guidance and direction to all Member Service Counselors, real-time management of the call center floor, and frequently interacted with Dispatch and AAA members on service-related issues Handled escalated inquiries from members Interacted with Dispatch to resolve inaccurate information taken by Counselors or other issues Served as Shift Leader in absence of evening supervision Coached call takers on call quality issues as they arose; performed new hire training on operating system Handled customer inquiries, complaints, billing questions and payment services.          Customer Service Representative    January 2001   to   June 2006     Company Name   -   City  ,   State      Performed light typing and clerical duties and heavy volume of phone calls.  Assisted customers with their renewal application process.          Shift Leader    August 2002   to   November 2003     Company Name   -   City  ,   State      Supervised inventory, verified quantity and quality of products received.  Interfaced directly with customers to provide assistance and resolve problems.  Assigned identification numbers and recorded items processed; performed all paperwork.          Customer Service Team Leader    June 2001   to   August 2002     Company Name   -   City  ,   State      23 Employees Supervised all daily functions of store activity to ensure customer satisfaction Performed daily safety and temperature audits adhering to standards set by health board Interacted with customers on a daily basis; transferred monetary transactions for the business Generated weekly reports of profits and loss within the business.          Shift Manager    September 2000   to   May 2001     Company Name   -   City  ,   State      12 Employees Handled inventory and controlled cash Maintained a safe work environment for all co-workers Managed shift by instruction Ordered products for store and customer sales Closed store and performed necessary duties.          Education        Liberal Arts      Kean University          Liberal Arts        High School Diploma        Hamilton High West                  Skills    billing, call center, cancer, clerical, coaching, customer satisfaction, customer service, direction, fast, instruction, inventory, Team Leader, market, meetings, Network, operating system, speaking, quality, real-time, safety, selling, Sales, scanning, staffing, strategy, supervision, phone, typing   ",AUTOMOBILE
"         OWNER         Summary     Dynamic event planner and communications professional looking for the anti-desk job. My main passions in life are travel, food, and creating events and experiences, specifically around food. I have lived all over the US and in multiple countries. I have worked in multiple restaurants, although it is not reflected on my resume. I would be happy to send a list of the places I've worked. I spent six years working with chefs and authors in cookbook publishing world in NYC (Cooking with Italian Grandmothers (IACP and IPPY winner), Afield (James Beard Nominated), Off the Menu, Primal Cuts, Made in America). I also worked for JustFood.org under Jessica Gaffney (Former Director of Marketing on multiple events). I planned The Butcher's Guild conference in Napa. I created a workshop in Chicago called Sustainable:: Cities at a cooking school, as part of the Off the Menu book tour. I have been responsible for garnering press and sponsorship/partnerships for cookbooks and events.        Highlights         Worked on multiple events related to cookbooks and food, with JustFood.org, Ark Endeavors and Thrillist/Jack Threads.             Accomplishments      Garnered extensive press for authors, experts, and products, over the course of six years in the publishing and PR spaces  Created hundreds of events around the country, including a small but successful future of food conference in Chicago, over 50 restaurant events at Italian restaurants across the country, over 50 restaurant events at restaurants who participated in our cookbooks, the butcher's guild conference in Napa, worked with the marketing director at JustFood.org to create a great experience at GoogaMooga, and  worked with Thrillist to create The Culinary Road Trip (brought in chefs from all over the country to offer LA a food experience they couldn't get in their backyard).        Experience      Company Name     April 2015   to   Current     Owner   City  ,   State      Currently working with a Boulder-based publisher, a fitness expert (social media only), and a chef with a non-profit.  organization.  Social media strategy, email marketing using MailChimp, press outreach using Cision and research.  Example Press Placements: Daily Mail, Inside Edition (pending), Narratively, New York Daily News...          Company Name     September 2014   to   May 2015     Publicist and Account Manager   City  ,   State      Identified client needs through market research and analysis.  Researched, negotiated, implemented and tracked public relations activities.  Evaluated and managed new strategic business opportunities.  Expanded product and company recognition in the national press to support the sales and marketing efforts.  Crafted pitches and pitched to media lists.  Created a social media strategy, including contests and giveaways, with various clients.  Example Press Placements; The Boston Globe, Time Magazine, The Daily Mail, New York Daily News, NPR Marketplace, Forbes.  com, Today.com, Women's Health, Success Magazine.          Company Name     March 2014   to   September 2015     Event Logistics Manager & Communications Coordinator   City  ,   State     Logistics manager for all events with Thrillist Media Group including: Best Day of Your Life, Thriillst Culinary RoadTrip, Mixxtails Man Cave (in cooperation with Bud Light).   Brought on for the busy season.         Company Name     March 2014   to   September 2014     Communications and Events Coordinator   City  ,   State      Worked hand-in-hand with the founders to create and produce an annual conference.  Successfully identified and landed sponsorships.  Reached out to all three hundred members to ensure their attendance and contributions to conference.  Managed budget.  Manged communications in cooperation with co-founders.          Company Name     March 2013   to   March 2014     Communications Manager, Project Manager and Product Manager   City  ,   State      Defined project and company vision, strategies and tactics.  Coached client representatives on effective communication with the public and employees.  Established long-range objectives and developed innovative strategies to help achieve them.  Acted as communications liaison between the CEO, upper-level management, the founder and software development team, which included UX and UI managers.  Estimated project costs and monitored budgets.  Developed corporate communications strategies and programs, including project timelines.  Wrote reports daily Organized and led meetings.          Company Name     June 2009   to   March 2013     Publicist and Author/Book Tour Coordinator   City  ,   State      Researched, negotiated, implemented and tracked sales, marketing and public relations activities using Google analytics, FB insights, and other resources.  Evaluated and managed new strategic business opportunities.  Expanded product and company recognition in the national press to support the sales and marketing efforts at Random House.  Conferred with production, graphic design and web-design teams to coordinate production of communications materials.  Worked directly with Publisher and Associate Publisher and Senior Editor.  Example Press Placements: NPR's The Splendid Table, Jamie Magazine, The New York Times, Wall Street Journal, Washington Post...          Company Name     June 2008   to   April 2010     Social Media Manager   City  ,   State      Handled all social media responsibilities.  Worked directly with Deborah Madison.          Education      St. John's College     2009       BACHELOR OF ARTS      City  ,   State      The Great Books of Western Civilization: www.sjcsf.edu        Affiliations    New York Women's Culinary Alliance: www.nywca.org/      Skills     Event management, email marketing, project management, community management, communications, social media.    ",PUBLIC-RELATIONS
"         CONSUMER SERVICES ADVOCATE           Career Overview     Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.       Core Strengths          Strong organizational skills  Seasoned in conflict resolution  Active listening skills  Energetic work attitude  Telephone inquiries specialist  Customer service expert      Adaptive team player  Visual merchandising proficiency  Fashion knowledge  Opening/closing procedures  Telecommunication skills  Invoice processing            Accomplishments      Customer Service     Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.    Customer Interface     Greeted customers upon entrance and handled all cash and credit transactions.  Assisted customers over the phone regarding store operations, product, promotions and orders.     Database Maintenance     Assisted in the managing of the company database and verified, edited and modified members' information.    Product Sales     Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.    Computed Data Reports     Provided required weekly, monthly and quarterly reports listing sales figures and client track records.        Work Experience      Consumer Services Advocate    June 2014   to   January 2015     Company Name   －   City  ,   State      Answered the phones, sent emails, placed orders, spoke with customers, went through troubleshooting tips, and trained new hires.   Helped the company grow into a multi branded company.  Cross-trained and provided back-up for other customer service representatives when needed.  Computed accurate sales prices for purchase transactions.  Developed highly empathetic client relationships and earned reputation for exceeding sales goals.  Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.  Prepared and sold broad range of customized merchandise to individuals and commercial accounts.  Guaranteed positive customer experiences and resolved all customer complaints.          Account Manager    January 2014   to   June 2014     Company Name   －   City  ,   State      Answered the phones, made payments, spoke with customers, and contacted mortgage and insurance companies.  Assisted my agent in surpassing his sales goal for the month by $30,000.  Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.  Guaranteed positive customer experiences and resolved all customer complaints.  Developed new customer prospects or referrals.  Executed outbound calls to existing customer base resulting in an increase in sales.  Generated leads for new sales through telephone and email contact with customers.          Customer Service Representative    April 2013   to   December 2013     Company Name   －   City  ,   State      I answered phones, scheduled appointments, went through troubleshooting tips, and communicated with warranty companies and insurance providers.  Communicated all merchandise needs or issues to appropriate supervisors.  Accurately logged all daily shipping and receiving orders.  Guaranteed positive customer experiences and resolved all customer complaints.  Assisted customers with store and product complaints.  Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.  Worked under strict deadlines and responded to service requests and emergency call-outs.  Developed highly empathetic client relationships and earned reputation for exceeding sales goals.  Managed quality communication, customer support and product representation for each client.          Shipping and Receiving    August 2012   to   April 2013     Company Name   －   City  ,   State      Answered the phone, shipped out and received all packages and car parts, and worked the front counter.  Worked under strict deadlines and responded to service requests and emergency call-outs.  Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.  Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.  Successfully interacted with customers and retail buyers to expedite orders.  Assisted customers with store and product complaints.  Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.  Assisted customers in finding out-of-stock items.  Developed new customer prospects or referrals.  Communicated all merchandise needs or issues to appropriate supervisors.   Accurately logged all daily shipping and receiving orders.  Stocked and rotated inventory regularly.          Hostess and Server    June 2011   to   August 2012     Company Name   －   City  ,   State      Greeted customers and showed them to their seats  Placed orders for customers and served their food accurately and in a timely manner.  Assisted customers with store and product complaints.   Worked as a team member performing cashier duties, product assistance and cleaning.  Prevented store losses using awareness, attention to detail and integrity.  Guaranteed positive customer experiences and resolved all customer complaints.  Replenished merchandise shelves with items from the stockroom.  Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.          Seaman Recruit    May 2010   to   June 2011     Company Name   －   City  ,   State      Fulfilled the responsibilities of a Seaman Recruit in US Navy basic training program.  Selected to lay watch over entire division.  Selected as Guidon for my division.          Educational Background      Associate of Science   :   Computer Science      Southern University   －   City  ,   State        Continuing education in Computer Science            High School Diploma   :   Dance      Alabama State University   －   City  ,   State        Continuing education in Dance and Computer Science  Student body government representative          High School Diploma   :   Dance  ,   2008    Alabama School of Fine Arts   －   City  ,   State        Student body government representative  3.7 GPA          Skills      Cash handling  Shipping and receiving  Careful and active listener  Multi-tasking  Professional and friendly     ",ADVOCATE
"         DATABASE PROGRAMMER/ANALYST (.NET DEVELOPER)       Summary     Software Engineer with 2 years in Web Developer specializing in front end development. Proficient in Software Development Life Cycle (SDLC) and SRUM AGILE methodologies of development process to produce software solutions by team. Involved in designing, planning, developing and implementing Microsoft .Net based solutions that meet quality and code standards using C#, ASP.Net, ASP.Net MVC JavaScript, jQuery, CSS, Bootstrap CSS, HTML, XML and AJAX. Strong experience in data retrieval and manipulation using ADO.Net data objects such as Dataset, Data Reader, Data list, Data Adaptor, Entity Frame work. Good experience in writing Class Library using C# , LINQ to SQL queries in Database Access layer to interface with SQL Database. Worked extensively with .Net Server Controls, Web User Controls, Data Grid, Web Control, Form Validation Controls and created Custom controls. Worked on creating and modifying Table Definitions, stored procedures in SQL Database. Modified and written web services using C# to interact with the other applications so data can be served. Used Red Gate SQL Compare to deploy database from one server to another server (Dev -> Test/QA).Worked on .NET security features such as Form-Based Authentication and Role-Based Authorization. Used various ASP.Net client side and server validation Controls, used JavaScript for client side validations. Involved in bug fixes and production support. Worked closely with Scrum Master for backlog catalogs, feature catalogs and prioritized the tasks Participated in daily scrums and weekly meetings with the project sponsors to meet expectations and deadlines Interact with QA to ensure the defects are properly cleared to attain the quality standards Providing demos to the QA team at the end of the sprint to push for its final stage. Worked with cross-functional teams to meet project.       Highlights          C#,  Java, VB.Net, C, C++   ,.Net Technologies:  	.Net Framework 4.0/4.5, ASP.Net, ASP.NET MVC, VB.Net, ADO.Net, Entity Framework, AJAX, Web Service, LINQ,  Entity Framework, LINQ queries. ASP.Net, HTML, CSS, JavaScript, JQuery, Bootstrap CSS.  IDE: 			Visual Studio, Eclipse, NetBeans, Dreamweaver  Database: 		SQL, MySql  Operating System: 	Windows  Version Controls : 	Tortoise SVN, GitHub  Others: 			Microsoft Word, Excel, Access, Power point              Experience      Database Programmer/Analyst (.NET Developer)     Jun 2014   to   Feb 2016      Company Name   －   City  ,   State     Description:    Worked as Graduate Research Assistant performing the duties of Database Programmer/Analyst at Application Development Network (ADN), DoIT which supports University of Missouri System faculty and students through agile and rapid creation of new applications.    Projects:     Atlas:        Description:    This project is all about requesting, scheduling the tutoring sessions. There are three roles tied to application they are Tutee, Tutor, and Scheduler. A tutee requests for tutoring for the classes that he/she enrolled and gives availability apart from the class timing through Availability Grid and Tutor submits availability. A scheduler will go through those availabilities and schedule time and location for tutoring. Also, there are some set of rules for dropping the tutoring sessions which are incorporated in this project. The other piece of this project is automated emails through Scheduled task which runs every day.   Responsibilities:     Created a Availability Calendar Grid. In grid each cell represents time (1 hour span) and day of the week. Clicking on the cell toggles the availability. Automatically populated the course schedule which comes from different database(Worked with data warehouse team in order to get that data)  Developed C# Console Application for Scheduled email task.  Got rid of data tables and table adapters in the main project as they are tightly coupled. Created Class libraries out of the main project to access the database which can be used by both Console Application for Schedule task and web application.  Integrated Open Source HTML text editor CKEditor into the website.    Used jQuery for filtering, sorting and search the listview, JavaScript for clientside validations.  Used role based authorization for various pages.    Occupational Therapy:     Description:    The goal of the project to refractor the old application with new templates and replace the assemblies. Adding functionalities to upload pdf files.    Responsilities:  Created separate Login page for Administrator and Students. Used Active Directory (AD Group) to restrict other department Students.  Developed a web interface for Administrators to upload the pdf files into database which can be viewed by students.  Updated the entire application by using new Visual Studio 2013 template which make use of Bootstrap CSS by changing the master pages.  Modified the structure of database to login.   Used Redgate SQL Compare to copy the data from database from dev server to test sever.    Replaced the old ADN Utilities assemblies with new DoIT Utilities assemblies.     AppInventory:        Description:    The goal of the project to allow the admins, managers, scrum masters of the organization to keep track various applications which includes their developed, ongoing and future projects. For every application there are application parameters which includes App Structure, Remedy group, User Departments etc. and each application has different version. For each version the parameters are Prod, QA, test URL, DCL, Database, platforms, framework used to develop application, UAT dates etc. Scrum Masters can estimate the length and cost to build the application (Project Estimator) based on number of developers, Sprint length, weeks of UAT etc which they can share with clients. After starting the project they can keep track of current progress by budget, sprint burndown charts.   Responsibilities:     Entity Framework was used using Database first approach.   LINQ was used in the DAL (Data Access Layer) to interact with the Database  Consumed ADO.Net Entity Frame Work for Entity Data Model, Entities, Relationship Mapping, and Querying Data.  Console Application to import the data from CSV files to populate them into the system.  Automatic logout when user is idle for a specified time by using session parameters and JavaScript.  Used client side validations, onbeforeunload and onunload events in Javascript.   Worked on agile environment.   Participated in daily scrum meetings to discuss the status of development, planning and estimating the points and UAT.      GoAdmin:     Description:    GoMizzou is the University of Missouri flagship mobile application, designed to provide services to all possible users of the university. The goal of this project is to allow GoMizzou Staff to edit the master tables involved with the GoMizzou webservices. These master tables are the starting point for all window services (which feed the web services).   Responsibilities:     Developed Application using AJAX controls like modal popup, ASP.Net server controls like listview, formview, worked on Clientside and Server side Validations and created Master Pages.  Filtering of the data of listview based on the role.  Used n-Tier Architecture, Created the Business Logic Layer by using Class Libraries to interact with database.  Modified the existing webservices and windows services.  Created ASP.Net User Controls to reduce the complexity of user interface design  Created dynamic queries, stored procedures, Views and triggers in SQL server for the database manipulation.     Mizzou Checkout:    The goal of the project is to develop a web application for Checkout process similar to shopping cart for various departments who met the certain rules.    Responsibilities:     Used Smtp server to send emails with attachment to the email  Developed C# Class Library to import the data from the CSV file to system  Used LIM Service for late fee assessment  Access to page based on the role (Role based authentication)         Education      Master of Science  ,   Computer Engineering   Present     University of Missouri   －     State      GPA:   GPA: 3.7   Computer Engineering GPA: 3.7       Bachelor of Technology  ,   Electrical and Electronics Engineering   May 2013     Jawaharlal Nehru Technological University      India    GPA:   GPA: 3.65   Electrical and Electronics Engineering GPA: 3.65       Skills        ",INFORMATION-TECHNOLOGY
"         GRANTS MANAGER           Summary     Finance professional successful in not-for-profit and for-profit organizations wanting to resume career after meeting personal goals and obtaining unrestricted work authorization.        Skills     Accounting, administration, preparing trial balance, balance sheet analysis, bank reconciliation, billing, budgeting, forecasting cash flows, cash management services, contracts, credit risk, due diligence, financial analysis and modeling, financial reporting, financial statement analysis, general ledger, government grant proposals, inventory management, investment Banking, invoicing, accounts payables, accounts receivables, legal issues, risk analysis, investment valuation.        Experience              Grants Manager    December 2009   to   July 2014     Company Name   －   City  ,   State      Perform due diligence on potential grant opportunities and monitor current funds portfolio.  This included reading all government updates on healthcare research funding, related financial matters and audits.  Worked as an integral person in all facets of financial administration in a small team with a culture of inclusion.  Have been appreciated and respected for my hard working skills and eagerness to learn.  Having worked with some of the best researchers in the healthcare field, I have had to wear multiple hats and work with tight deadlines.  Specialized in preparing grant proposals for both federal and non-federal sponsors that included various grants mechanisms, Clinical Trails, Research Contracts and IPAs.  Held a key role in pulling together and maintaining a large and complex international grant that involved 21 sites (domestic and international).  This role enabled me to become an excellent team player.  Managed all post-award administration for all types of sponsored research projects including, subaccounts, budgeting, creating purchase orders, invoicing, monitoring, expense processing and reconciliation, financial reporting, IRB, OMB circular and University policy compliance and close-outs.  Held administrative responsibilities like petty cash custodianship, space and infrastructure planner for the entire Program.  Also assisted the Program's clinical finance and administrative activities.          Grants Manager    January 2008   to   June 2009     Company Name   －   City  ,   State      Spearheaded research administration of a global health initiative between the University of Pennsylvania and the Government of Botswana, Africa, called the Botswana Program, in the Division of Infectious Diseases.  Designed a patient billing database for a specialty lab service in the Division of Pulmonary Medicine that improved invoicing and collections.  Specialized in post-award administration for all types of sponsored research projects including, subaccounts, budgeting, creating purchase orders, invoicing, monitoring, expense processing and reconciliation, financial reporting, IRB OMB circular and University policy compliance and close-outs.          Manager - Corporate Banking    May 2004   to   August 2006     Company Name          Emerging Corporate and Small Business Enterprises - Financial and Credit Risk Analysis Responsible for preparing credit appraisals from multiple risk perspectives, asset valuation, collateral security evaluation, loan sanctions and post sanction monitoring.  Thorough knowledge of credit policies & financial statement analysis of clients.  Prepared detailed appraisal reports for different types of credit facilities including term loans, working capital financing, bills discounting, bank guarantees, project financing and micro financing.  Meeting new clients for sourcing potential customers, analyzing their income statements and balance sheets and writing detailed recommendation reports for the top management.  Investment Banking Division Managed pre and post issue management functions related to IPOs, follow-on offerings, rights issue and bonds issue.  Handled legal cases pertaining to public/right issues managed by the bank.  Appointed as the bank's Compliance Officer for an IPO from the infrastructure industry which had an issue size of 39 million shares approx.  Audit/ Compliance Ensure compliance with Securities Exchange Board of India (SEBI), Reserve Bank of India (RBI), and ING Vysya Bank Ltd guidelines regarding payment of dividends and collection of IPO monies.  Independently performed SOX audits and tests for the bank's RTGS (Real Time Gross Settlement) payment settlement system that included study of prevailing processes, matching existing process with standards already set in PCDM (Process control Document Matrix), finding out deviations and taking corrective measures.          Education      Master of Philosophy   :   Organizational Dynamics Leadership Management  ,   2013    University of Pennsylvania   －   City  ,     USA    Organizational Dynamics Leadership Management        Certified Research Administrator, CRA          2011
Research Administrators Certification Council
New York, USA 
Certification - Investment Banking   :     2007            MBA   :   Finance  ,   2004    Finance        Bachelor of Commerce   :   Finance  ,   2002    Xavier Institute of Management and Entrepreneurship   －   City  ,     India    Finance        Diploma   :   Computer Applications  ,   2000    Mount Carmel College   －   City  ,     India    Computer Applications        Masters   :   Business Administration      Investment Banking Training Institute   －   City  ,     USA    Intensive financial analysis and modeling boot camp
Rigorous training in core aspects of investment management including financial statement analysis, valuation techniques, cash flow modeling, LBO modeling, mergers and acquisitions and distressed security analysis. Business Administration        Bureau of Data Processing Systems   －   City  ,     India         ",BANKING
"         TAX EXAMINING CLERK           Summary     Driven claim specialist bringing 10 years experience in the field of insurance with an emphasis on automobile claims.Trained in all aspects of insurance property and liability claims. Employs high-level negotiation skills in resolving claims to the satisfaction of all involved parties. Analytical thinker and innovative problem solver.         Highlights          Property and liability claims adjusting  Thorough in critical thinking  Analyze problems and develop favorable solutions  Time management and organization       Proficient in math, computer skills and Excel, Word and Access programs  Effective interpersonal, listening and communication skills  Multi-task and prioritize   Pacify irate people            Experience      Company Name     January 2013   to   June 2015     Tax Examining Clerk   City  ,   State      Adjust tax liability on1040X amended returns.  Take corrective actions to process and close a case, such as adjusting taxpayer's account, penalties or credits, and computing tax liability.  Research pertinent tax data through IDRS, databases, accounting records and available relevant systems.  Assign case referrals requiring further examination per the tax code.  Recognize indications of tax fraud.  Process statute and potential statute cases, and ensure that all statutes are correct.  Recognize problem areas with reference material and offer solutions.  Maintain a fully successfully level processing over 11.2 documents per hour with virtually a 100% accuracy rate.          Company Name     September 1997   to   December 2010     Business Owner/Manager   City  ,   State      Managed the operational activities of a dairy distribution business.  Maximized company revenue by creating databases and spreadsheets to improve inventory control and cost-and-risk analysis.  Maintained account plans for 100 customer accounts.  Improved communication efficiency as primary liaison for customers and vendors.  Maintained high levels of customer satisfaction through offering after-hour deliveries and preserving positive customer rapport.  Identified key growth opportunities for the business through expansion of our product line and delivery area.  Leveraged knowledge of customers and market trends to successfully market our suppliers' products.  Coordinated Customer and Vendor orders.   Prepared procedural material for employees.   Wrote correspondence for business proposals and collection.   Renegotiated payment terms with dozens of suppliers.  Verified details of transactions, including funds received and total account balances.  Calculated figures such as discounts and credits.  Suggested process improvements to secure prompt and regular receipts for the company.  Deposited third party checks, as well as monthly reserve transfers.  Researched and resolved billing and invoice problems.  Scheduled deliveries.  Conducted month-end balance sheet reviews and reconciled any variances.  Communicated with customers via phone, email and in person to obtain payments on outstanding accounts.          Company Name     September 1990   to   February 2000     Claim Specialist   City  ,   State      Process first and third-party auto liability and property damage claims in accordance with laws, regulations and policies.  Reduced loss ratios through fair and prompt processing of claims.  Identified and collected evidence and determined its value to a specific claim.  Interviewed claimants, witnesses, medical and vehicle specialists,  and law enforcement to determine pertinent claim information.  Gathered detailed information and completed field investigations.  Coordinated with attorneys and testified at criminal proceedings.  Conducted claim and estimate re-inspections.  Analyzed repair estimates.  Obtained all necessary information to complete proper evaluation of property and injury claims.  Contacted injured parties and legal representatives to negotiate final settlements for claims.  Communicated with insured and claimants to explain computations.  Interpret policy and explain appropriate coverages to insureds and claimants.  Offer company solutions to improve claim closures.  Evaluate and negotiate total losses and Bodily Injury claims.  Access available resources via the computer and/or storage files.  Inspect property to determine damages.  Recognize potential subrogation and prepare files accordingly.  Trained and mentored 3 new members of the claim staff.          Company Name     January 1986   to   January 1988     Customer Service Representative   City  ,   State      Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.  Maintained electronic and paper files.  Wrote reports and correspondence from dictation and handwritten notes.  Dispersed incoming mail to correct recipients throughout the office.  Made copies, sent faxes and handled all incoming and outgoing correspondence.  Managed daily office operations and maintenance of equipment.  Verified that information in the computer system was up-to-date and accurate.Answered customers' questions and addressed problems and complaints in person and via phone.  Helped customers select products that best fit their personal needs.  Educated customers on product and service offerings.  Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.  Built and maintained effective relationships with peers and upper management.  Cashiering.  Research and resolve customer problems.  Programmed and repaired pagers.  Processed shipments and maintained organized stock shelves.  Computed sales prices, total purchases and processed payments.  Wrote reports and correspondence from dictation and handwritten notes.          Experience     Investigated and resolved claims using uncover and supply necessary facts to resolve the claim. Evaluated all evidence with the ultimate goal of creating positive outcomes for client's claims.        Chronology      Company Name            Tax Examining Clerk   City  ,   State            Education      California State University of San Bernardino      Bachelor of Science Degree  :   Computer Science    City  ,   State  ,   San Bernardino    GPA:   GPA: 3.13     Computer Science GPA: 3.13         Skills    accounting, Accounts Payable and Receivable, Cashiering, CA, CPT, Data entry, databases, ICD-9, Inspect, Inventory Control, Access, Microsoft Access, Excel, policies, profit, programming, proposals, Reconciling, maintain files, Research, sales, San, Scheduling, tax, telephone   ",AUTOMOBILE
"         SENIOR MANUFACTURING ENGINEERING         Qualifications        Web Handling, Printing, Extrusion, MS Office, Die Design, IPRIME, Coatings, Microstructures, CNC, Polymer Processing, Servo Controls, Calibrations, 6 Sigma, ASQ stats, Advance Regressions, AutoCad Inventor, DSC and Melt Indexing, Instron testing methods, Corona Treating, Pumps sizing plus many suppliers training sessions.  Bedford Ind. Technical training seminars            Relevant Experience      National Society of Collegiate Scholars, Phi Theta Kappa (International Honor Society), National Honor Society, President or Deans list every semester.  Magna Cum Lauda Management Skill managing lab staff and QA process and documentation, SPC and process capability studies and the required systems/equipment/process to improve quality and reduce costs.  Incoming material qualification and defect root cause analyses.  Review other engineer's data with advance statistical methods to support their projects.  Provide training and work as the contact point to all departments on joint projects.  Communication skill working closely with contractors, suppliers, floor supervisors, and the necessary staff from all departments.        Experience      Senior Manufacturing Engineering     Oct 2016   to   Current      Company Name         Started as a Mechanical engineer in the design department, moved to a Manufacturing and Quality Engineer, then process improvement engineer and now quality engineer supervisor.  Duties included the design of new equipment from concepts to drafting to implementation.  Handling maintenance requests for repairs and/or improvements, new equipment purchases and qualification, systems integration, machine shop support on tight tolerances machining techniques, printing support, lean implementation, managing lab staff and QA process and documentation, SPC and process capability studies and the required systems/equipment/process to improve quality and reduce costs.  Incoming material qualification and defect root cause analyses.  Review other engineer's data with advance statistical methods to support their projects.  Insure and review drawings for completeness and tolerances.  Provide reports and presentations (writing and verbal) to management.  Provide training and work as the contact point to all departments on joint projects.  Wrote the current SPC program and QC data collection and management program.  Write reports for suppliers and customers on a number of specific product specification, qualifications, and defects.  Currently acting as the chemist designing new materials, FDA, EU, REACH and others regulatory items.  R&D work involving development of theory building testing equipment and new materials, determining operating parameters (including the use of DOE) and designing and implementing production equipment.  A large part of time is spent working closely with contractors, suppliers, floor supervisors, and the necessary staff from all departments.            Jan 2003   to   Jan 2005      Company Name         Implemented a database package for the nuclear power plant historical design calculations.  The new system met the Nuclear Regulatory Commission standards.  Performed programming for volume calculations and determined the volume of contaminated rooms via blue prints on the HELB project to predict catastrophic nuclear event.  Performed an assessment that resulted in the rewriting of the administrative work instructions.  Developed a number of multi-disciplinary calculations and databases for various projects.  Senior Design - Central Minnesota Tool - 2004 to 2005.  The project was on a new precision design for plastic molding injection where the dimensions and shape were fixed.  Design of Experiments"" (DOE) approach was used to solve the problem.  Significant time was spent with the operators setting up and running a Van Dorn ET 45 ton model.  Worked at Electrolux on process capabilities studies (base frame weldment and forming), in the robotics lab, and provided training for shift supervisors in SPC through St Cloud State.  Paraprofessional - Independent School District 287 - 2001 to 2002.  Designed, developed, and implemented databases for tracking student's behaviors.  Managed the coordination of the students, staff, and transportation on a daily basis.  Assisted teaching in college level courses in computers, automotive, and horticulture.  Manager and Bartender - Sharx Night Club and Sports Bar - 1997 to 1999.  Responsible for employees during high volume business hours.  Ensured proper staffing levels and quality of service also bartended.  Responsible for daily financial transactions; including reconciliation of tills, managing cash on hand, and general ledger using Peachtree software.         Manager and Site Supervisor     Jan 1991   to   Jan 1997       Designed, built, and managed the construction of Renaissance Fairs, theaters, and large seasonal displays for malls.  Responsible for determining physical loads specifications and certifying construction for commercial structures at state and local levels.  Managed teams of individuals in the construction of large, multi-material structures.         Education      Bachelor of Science     2005     St. Cloud State University   －   City  ,   State     3.7       Associates  ,   Science Pre-Engineering    North Hennepin Community College   －   City  ,   State     Science Pre-Engineering 3.8       Associates  ,   Arts    North Hennepin Community College   －   City  ,   State     Arts 4.0 Skills & Abilities Statistical Process Control        Design of Experiment (DOE)        Process Capability Studies        AutoCAD    Inventor    MathCAD    MS Office/Access          Machine Design          Plastic Injection/Extrusion        EIT (FE) Exam        Minitab        Web handling Web Handling, Printing, Extrusion, MS Office, Die Design, IPRIME, Coatings, Microstructures, CNC, Polymer Processing, Servo Controls, Calibrations, 6 Sigma, ASQ stats, Advance Regressions, AutoCad Inventor, DSC and Melt Indexing, Instron testing methods, Corona Treating, Pumps sizing plus many suppliers training sessions. Bedford Ind. Technical training seminars PRIDE Award recipient, Nuclear Management Company Awarded the PRIDE award three times for various activities above and beyond job expectations. Commendation of Safety and Maintenance, North American Carousel Received commendations from Virginia and Wisconsin for the level of detail given to projects.        Crisis Prevention and Intervention, ISD 287, Certified
CPR & First Aid, American Red Cross, Certified              Skills    administrative, approach, AutoCAD, automotive, chemist, CNC, CPR, data collection, databases, database, designing, Design of Experiments"" (DOE), Design of Experiment, dimensions, documentation, drafting, DSC, EIT, Engineer, financial, First Aid, frame, general ledger, Ind, Indexing, machining, managing, materials, MathCAD, Mechanical engineer, Access, MS Office, Minitab, Peachtree, predict, presentations, process improvement, programming, Quality, QA, repairs, robotics, Safety, seminars, Sigma, SPC, specification, staffing, Statistical Process Control, supervisor, systems integration, teaching, Technical training, transportation   ",ENGINEERING
"         GEEK SQUAD AGENT         Professional Profile    IT support specialist with experience across multiple disciplines including technical
support, customer service, computer repair, and military service. I am hard working,
willing to learn, team oriented, and comfortable working independently as well.      Qualifications        Windows / Mac / IOS / Android Technical Support 
Hardware & Software Maintenance User Training 
Malware Detection & Removal  Customer Service 
Entry Level Active Directory & Ticketing Problem Solving & Research              Experience      Company Name     August 2014   to   October 2016     Geek Squad Agent   City  ,   State      Provided technical support in person and over the phone.  Performed hardware and software installation and repair.  Refurbished and setup PCs and peripheral devices.          Company Name     January 2013   to   January 2014     Shipping & Receiving Associate   City  ,   State      Performed shipping and receiving of product.  Assisted with inventory management.  General logistics and warehouse duties.          Company Name     January 2009   to   January 2012     Assembler/Shipping & Receiving Associate   City  ,   State      Assembled and tested tanks according to specifications.  Maintained inventory of tools and supplies.  Performed shipping and receiving duties.          Company Name     January 2005   to   January 2009     Aviation Electrician   City  ,   State      Performed troubleshooting and maintenance of aircraft.  Performed ground handling and marshalling of aircraft.  Performed daily safe for flight inspections.          Education      Purdue University     2014       B.S  :   Computer & Information Technology    City  ,   State      Computer & Information Technology          Skills    Active Directory, Hardware, Customer Service, inventory management, inventory, logistics, Mac, Windows, Problem Solving, receiving, Research, shipping, software installation, technical support, User Training, phone, troubleshooting   ",AVIATION
"         PLANT FULFILLMENT LEADER         Summary    Dedicated leader with comprehension
manufacturing, materials, and inventory experience. Demonstrated the ability to
train, manage, and motivate team members to achieve organizational goals and
objectives.      Highlights          Strategic Planning  Lean Manufacturing Practices  Site Safety  Operational Management       Regulatory Compliance  Training and Development  Procurement and Inventory Control  Budgeting and Cost Reduction            Experience      Company Name    City  ,   State    Plant Fulfillment Leader   11/2015   to   Current       
 Provide manufacturing leadership
     in the developing, planning, and implementing of  the master
     schedule.
   Act on all matters pertaining to
     schedules, customer status, and inventory.  Translate, prepare, and assign
     meaningful and functional productivity plans to meet established master
     schedules for customers.
   Assist in the calculation of
     detailed schedules for equipment, materials, and manpower with respect to
     schedule needs versus resource capabilities.
   Work to control inventory levels,
     cycle time, machine loads, and other aspects as required to meet
     schedules.
   Coordinate production control
     specialists.
   Interface between customers and
     shops for prioritization of shop load to meet customer demands.
   Interface with suppliers/vendors to assure realistic and timely delivery of hardware to meet
     schedule requirements.
   Develop, plan, and manage programs
     to meet GE purchasing commitments to Sourcing.
   Manage purchase orders between
     shop and vendors.
   Coordinate all production teams' material status, production priorities, and delivery commitments.
   Effectively communicate to
     external sources, including shops and revenue sharing partners.
   Determine measurement systems to
     be used, inventory levels, schedules, and appropriate system changes.  
 Assist in determining manpower
     needs to meet facility measurement and budget goals.
          Company Name    City  ,   State    Production Specialist: Large Combustors & Rotating Parts   12/2011   to   10/2015       Controlled raw material, ensured the minimization of excess/obsolete inventory, oversaw lean manufacturing processes of a subsection in order to increase inventory turns and deliver product requirements to customers.  Tracked, expedited, and managed the logistics of numerous jet engine component parts throughout the manufacturing lines and entire supply chain to meet shipment deadlines.  Coordinated daily with suppliers, vendors, union operators, and internal business leaders to support, forecast, prioritize, and improve production flow in accordance with customer demand.  Drove material input to ensure on time delivery and output schedules to maximize productivity.          Company Name    City  ,   State    Payer Relations Coordinator   10/2008   to   11/2011       Served as the BWPO central contact for the quarterly submission of International Accounts for review to the BWH International Office.  Answered inquiries from the international office, distributed correspondence and payments to appropriate BWPO departments.  Managed functions related to the international collection agency utilized by the BWPO; responds to inquiries from the agency, verified payments received on accounts, coordinated paying of collection fee invoices, managed distribution of status reports to BWPO departments.          Education      Bachelor of Arts  :  Business Management   2008     Curry College  ,   City  ,   State      Business Management        Skills     APS, CAS/IMPACT, CSF, Aviation Supply Chain, Lean Manufacturing, materials, Microsoft Excel, Office, PowerPoint, Word, inventory levels.       ",AVIATION
"         SOFTWARE SUPPORT SPECIALIST           Professional Summary     Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.       Skill Highlights          Strong organizational skills  Energetic work attitude  Telephone inquiries specialist  Customer service expert      Telecommunication skills  Adaptive team player  Active listening skills  Sharp problem solver            Work Experience      Software Support Specialist     Company Name   －   City  ,   State      Evaluated system potential by testing compatibility of new programs with existing programs.  Maximized use of software by training users; interpreting instructions; answering questions.  Maintained system capability by testing computer components.  Assisted customer with installation of software and hardware.          Financial Foundations Associate     Company Name   －   City  ,   State      Acquired and applies developing knowledge of products, services, and processes.  Recognized life events, understands member's needs and provides advice in order to deliver appropriate solutions to the member.  Handled basic billing inquiries focusing on ""One & Done"" philosophy.  Specific product knowledge includes Auto, Home, Renters, and Valuable Personal Property.  Assisted members with their online account.          Admission Representative     Company Name   －   City  ,   State      Execute high volume of outbound phone calls.  Contacted students with computer issues.  Completed interview process with each prospective.  Follow-up regularly with student until start of classes.          Associate     Company Name   －   City  ,   State      Handled inbound telephone inquiries from retirement plan participants.  Responded to client's requested for account maintenance and balance information.  Processed financial transactions.  Offered appropriate products and services.  Provided appropriate education regarding a participant's retirement plan.  Wells Fargo Equity Direct - Customer Service Advocate Responded to complaints from customers regarding banking and financial products.  Communicated with other departments to resolve customer issues.  Monitored all customer inquiries and complaints and assist in effective resolution of same.  Coordinated with customer and ensure optimal level of customer services.  Prepared records and monitor results of customer and associate departments.  Ensured optimal level of customer services.          Business Development Representative     Company Name   －   City  ,   State      Developed a sales training guide used during the training period for newly hired agents.  Excellent oral and written communication skills.  Successful development and maintenance of positive customer relationships.  Experienced database management and web content development.  Responsible for annual range of $1-3M in net new business.          Branch Manager     Company Name   －   City  ,   State      Trained administrative personnel and managers in loss prevention.  Took measures for building precaution like alarm management and camera.  Provide necessary training to loss prevention personnel.  Completed weekly payroll using the ADP payroll services.  Accomplished the recruiting and staffing as required by the client.  Took measures for equipment cost reduction and control audits.          Security Police Superintendent     Company Name   －   City  ,   State      Supervised the Security Forces at Cheyenne Mountain AFS (NORAD).  Supervised and trained all Information/Industrial Security Inspector for NORAD.  Responsible for monitoring all emergency response exercise at NORAD.  Ensured the safety of all base weapons, property and personnel from hostile forces.  Directed vehicle and pedestrian traffic on base.  Leads and organizes Security Police operations.  Enforced standards of conduct, discipline, and adherence to laws and directives.  Carried out Security Police on-scene commander function.  Oversaw and evaluated unit performance.  Developed Security Police plans, policies, procedures, and instructions.  Assessed installation or deployed location vulnerabilities.  Established programs, plans, and policies to protect Air Force combat capabilities.  Developed orientation and education programs for information security.  Developed and managed force protection and antiterrorism programs and training.          Education and Training      Bachelor of Science   :   Business Administration  ,   2015    Regis University   －   City  ,   State  ,   USA     Business Administration         Skills     administrative, ADP payroll, Air Force, balance, banking, basic, billing, Excellent oral, hardware, cost reduction, client, customer services, Customer Service, database management, Equity, financial, information security, loss prevention, weapons, payroll, personnel, philosophy, camera, Police, policies, processes, recruiting, safety, sales training, staffing, telephone, phone, web content development, written communication skills    ",AUTOMOBILE
"         CUSTOMER SERVICE REP         Professional Summary     I am currently seeking a full-time position, in an environment that will be a greater challenge for me. I'm also aiming to learning new skills or using my own skills, to help me better myself in the real world and will allow opportunities for advancement. I am an accomplished and motivated individual with a solid background in AutoCAD design, layout, and design for products. But I also have experience in Customer Service Representative and Administration with over 8 years of experience in telephone and in-person customer services, including sales, tech support, customer care, active listening and problem solving in a fast-paced, team-based, deadline-driven environment. Detail driven with outstanding communication skills and proven success interfacing with both customers and team members. Call Center Representative versed in customer support in high Call volume environments. Superior computer skills and telephone etiquette.       Skills          AutoCAD    AutoCAD Civil 3D   Civil Engineering Basics   Adobe Illustrator   3Ds Max Design   AutoCAD Inventor Pro   Revit  Architectural knowledge  Ability to Work Under Pressure  Teamwork      Decision-making strength  Deadline-oriented  Customer service  Critical thinking  MS Windows proficient  Creative problem solver  Quick learner  Strategic sales knowledge  Multi-line phone talent  Self-motivated  Strong verbal communication  Risk management processes and analysis            Work History      Customer Service Rep  ,     08/2016   to   02/2018     Company Name   –   City  ,   State      Supported management in assuring floor agents completed tasks correctly   Described product and pricing to customers and accurately explained details and care of merchandise.  Answered product questions with up-to-date knowledge of sales and company promotions.  Scored in top 10% of employees in successful resolution of issues  Ensured superior customer experience by addressing customer concerns or complaints, demonstrating empathy and resolving problems on the spot, professionally.  Maintained cleanliness and presentation of stock room and production floor.  Directed calls to appropriate individuals and departments.  Achieved sales goals and service performance requirements with new customer and existing sales.  Asked open-ended questions to assess customer needs.  Learned, referenced and applied product knowledge information.  Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.  Set up and explained new membership contracts.  Effectively managed a high-volume of inbound and outbound customer calls.  Answered a constant flow of customer calls that was giving to agents daily in a call center environment.  Defused volatile customer situations calmly and courteously.  Developed all process controls and metrics for daily management of the Call Center.         Crew Member  ,     02/2014   to   08/2016     Company Name   –   City  ,   State      Create burritos, and have fun doing it.  Greeted customers and provided excellent customer service.  Providing friendly, quality customer service to each Chipotle customer.  Excellent time management skills and ability to work in high pressure situations.  Worked on the line, cash, and fax area.  Completing hot food preparation assignment accurately, neatly, and in a timely fashion.  Cleaning equipment, preparing food throughout the day as needed, anticipating and reacting to customer volume.  Following Chipotle sanitation standards including washing cookware and utensils throughout the day.  Assembled food orders while maintaining appropriate portion control.  Followed food safety procedures according to company policies and health and sanitation regulations.  Reported to each shift on time and ready to work.         Billing, Office Assistant  ,     09/2012   to   11/2012     Company Name   –   City  ,   State      Checked patient data including insurance, demographic and health history to ensure all information was current.  Maintain logs for all transactions that occur in a day.  Maintained accurate records of patient care, condition, progress and concerns.  Scheduled and accompanied clients to medical appointments.  Maintained a clean, healthy and safe environment.  Performed clerical duties, such as word processing, data entry, answering phones and filing.  Correctly coded and billed medical claims for various hospital and nursing facilities.  Interacted with all necessary partners throughout the establishment including physicians, nursing staff, technicians, and medical assistants.  Scheduled, rescheduled and handled cancelled appointments for patients using desktop calendar software.  Greeted each patient pleasantly and provided the desk sheet for sign-in.  Adhered to strict HIPAA guidelines at all times according to company policy. Maintained strict patient and physician confidentiality.  Answered the phone by the second ring and greeted callers enthusiastically on a multi -line phone system.  Verified patients' eligibility and claims status with insurance agencies by submitted electronic/paper claims documentation for timely filing.  Managed collections claims for unpaid bills against the estates of debtors.  Responded to correspondence, posted and adjusted payments from insurance companies.  Identified and resolved patient billing and payment issues.         Customer Services, Billing and Server  ,     01/2006   to   06/2010     Company Name   –   City  ,   State      Consistently provided professional, friendly and engaging service.  Helping the chef get ready for service by preparing food.  Cleaning the kitchen, including washing kitchen appliances, work surfaces, floors and walls.  Transports all materials to and from the event area, following all health and safety qualifications for food and serving ware.  Sets up, decorates, and prepares serving and dining areas according to specific directions and layout plans established by the catering manager.  Prepares food in an attractive and appetizing way according to the caterer's directions and serves the food with appositive and courteous demeanor.  Breaks down serving and dining areas.  Cleans and sanitizes all equipment, utensils, dining ware, linens, serving ware, and work areas.  Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.  Selected and ordered décor and event materials.  Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.  Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.         Education      Computer Aided Drafting and Design (CADD) Associate Degree  :   Computer Drafting and Design  ,   March 2015     ITT-TECHNICAL INSTITUTE   -          Computer Drafting and Design          Pre-Medicine  ,       RANDOLPH-MACON COLLEGE   -          Pre-Medicine        Advance Diploma  :     June 2010     LEE-DAVIS HIGH SCHOOL   -                Additional Skills     Adobe Illustrator 3, AutoCAD, Civil Engineering, cooking, Cleaning equipment, Revit    ",CHEF
"         CLINICAL ENGINEERING MANAGER       Summary     A accomplished clinical engineering manager with more than 12 years of training and experience I lead clinical engineering directives to provide superior customer service and operational efficiency.   I have a proven track record managing the execution of the medical equipment management plan at various health facilities in the West Virginia regional area.  I posses exceptional team building and leadership skills. Customer focused with proven skills in interpersonal relations, negotiation, and written and verbal communications.   Developed and provided informative written reports for administration on regulatory compliance, cost savings, contract administration, strategic planning, and process improvement.  With focus on regulatory compliance of the medical equipment plan I consistently keep updated on requirements from TJC, CMS, NFPA and other governmental agencies, with a proven track record of no written recommendations from regulatory inspections.          Experience      Clinical Engineering Manager   06/1996   to   01/2016     Company Name   City  ,   State      Manager of Clinical Biomedical Service, Inc. Responsible for the medical equipment management plans of hospitals and medical facilities in West Virginia.   Responsible for all company budgets, project estimates, salaries, evaluations, personnel recruitment, hiring, training and dismissal.  Trained and supervised employees in performing electrical safety procedures, repair service and preventive maintenance of medical equipment.  Proficient at medical equipment compliance and risk management by developing and implementing polices according to agency standards like TJC, CHS, NFPA, OHFLAC.  Project manager on new and expanded installations of medical equipment systems at various medical facilities.  Seated member of hospital safety committees to assist in providing recommendations and information on medical equipment management, equipment evaluation and selection, potential safety issues, national safety alerts from manufacturers or federal agencies.          Imaging Service Engineer   06/2012   to   06/2014     Company Name   City  ,   State      Managed repair service and preventive maintenance of over $8 million in different modalities of medical imaging and biomedical equipment at two hospitals in southern West Virginia and eastern Kentucky.   Provided excellent customer relationships through ownership of the accounts, follow-up communication and good technical skills.  Performed installations and managed LAN and WLAN server/workstations on different systems used in the diagnostic monitoring of the patients' physiological parameters.   Installed and maintained the DICOM protocol connections to TCP/IP ports for multiple modalities of medical imaging systems including the RIS and PAC systems at many hospital facilities.         Imaging Service Engineer   08/2007   to   10/2009     Company Name   City  ,   State      Installed and performed repair service and preventive maintenance on over $10 million of CT, MRI and Nuclear Medicine systems in inventory.   Established excellent customer relationships through ownership of the accounts, follow-up communication and good technical skills.   Installed and maintained DICOM protocol connections to TCP/IP ports for multiple modalities of medical imaging systems including the RIS and PAC systems at many hospital facilities.         Biomedical Equipment Technician II    02/1980   to   06/1996     Company Name   City  ,   State      Provided repair service, preventive maintenance and electrical safety for over 250 different modalities of medical equipment, physiological monitoring systems and medical treatment devices.  Coordinated scheduled preventive maintenance work orders to be distributed to the biomedical technicians and developed pm completion reports for management.  Managed server/workstations, LAN and WLAN on different systems used in the diagnostic monitoring of the patients' physiological parameters.          Accomplishments      Managed an independent biomedical service company that serviced 40 hospitals and medical facilities for over 20 years.  Successfully management of supervisors, sales personnel, biomedical equipment technicians and office staff.  Negotiated over $1 million in new service contracts and contract renewals for medical equipment at various medical facilities.  Developed and implemented polices on medical equipment management according to standards and requirements by TJC, CHS, NFPA, OHFLAC for hospital facilities.  Initiated and established a computerized paperless system to perform electrical safety management, repair, performance, and reports for over 7,000 medical devices.  Nominated for CAMC Care Award for reconfiguring a medical device to measure the respiration of premature infants with breathing impairments to help improve recovery time.  Designed and built the first patient sleep study lab in WV.  Found and solved a nation-wide distortion problem in the MRI image scan caused by a contrast injector device.        Education      AAS  :   Electronic Technology     West Virginia State University   City  ,   State                BA  :   Business Management    Marshall University   City  ,   State                Diploma  :   Computer Programming    Center College   City  ,   State               Professional Affiliations     AMSP (Association of Medical Service Provider) member and held position of Secretary   WVBA (WV Biomedical Association) founding member and held position of Secretary   KARC (Kanawha Amateur Radio Club) member, Call Sign: KA8ISQ  ARES/RACES (Amateur Radio Emergency Service/ Radio Amateur Civil Emergency Services) member       Skills     Basic and Advanced Supervision Training Courses, CAMC, Charleston, WV  Certified Biomedical Equipment Technician (CBMET) training at University of St. Louis  Toshiba certified service trained on Aquilion 16, 32 and 64 slice CT's.  Toshiba certified service trained on Vantage 1.5 T 8 channel MRI   Toshiba certified service trained on Siemens E-Cam Nuclear Medicine Camera  Aramark service trained on GE AMX 4 and AMX4+ portable XR unit  Aramark service trained on GE 9600, 9800, 9900 Portable C-Arm   Aramark service trained on GE Precision 500 Radiology and Fluoroscopic image system  Field trained on various other modalities and manufacturers of XR systems  Microsoft Applications, Word, Excel, Publisher, PowerPoint, Access, and Outlook  Foresight Imaging Systems trained on DICOM protocols, imaging conversion to DICOM for RIS/PACS  Skilled in the operation of MS 2000, Windows 7, MySQL, PHP, Apache, UNIX, Linux, Cisco   Skilled in the operation of networks, DSL/Cable, Hubs, Routers, , Cabling, LAN/WAN  Skilled in the operation of workstations and servers, IDE/ SCSI devices, network storage devices    ",ENGINEERING
"         PATIENT SERVICE REPRESENTATIVE       Summary    Seeking a position using strong organizational skills, superb communication skills and interest in management position with the reputed organization that rewards loyalty, hard work, dependability and positive results in the team environment.      Skills            Maintains strict confidentiality      Knowledge of HMOs, Medicare and Medi-Cal      Medical Manager Software      Electronic Medical Record (EMR) software      HIPAA compliance      Patient-focused care      Strong work ethic      Team player with positive attitude          Proven patience and self-discipline      Personal and professional integrity      Relationship and team building      Staff training and development      Effectively influences others      Critical thinking proficiency      Cultural awareness and sensitivity              Experience      Patient Service Representative   03/2015   to   Current     Company Name   City  ,   State        Trained  new hires and   in-house staff members in evaluation, data collection, analysis and reporting strategies.      Oversaw data queries and made sure that they were rectified in the most efficient manner.      Answered phone calls, emails, letters and faxes and efficiently provided accurate information and responses.     Guided and handled 16 -employees including assistants; HR assistant (hiring of employees and assisting in  appraisals for performance and corrective action) responsible for arrangement, resolving employee discrepancies .  Ability to handle high volume of inbound and outbound calls, and concluded the nature of calls.As well as assisted callers to the proper Physician.  Successfully organized appointments between Physicians and Patients, responsible for typing reports, memos and other correspondence as well as established accuracy, consistent, detail-oriented and capacity to carry higher responsibility.  Proficient in Windows, Word, Excel, Access, PowerPoint, ect.  Efficient in registration of patients,  verifying patient Demographics , entering data and verifying patients insurance, scheduling patients via IDX, scan patient documents.  Sending messages to pediatric, adult, and specialty physicians in Clinicare.  Paging Physicians through Perfect Serve.  Knowledge of Medical Terminology and Health Care related Training.  Capable of managing multiple tasks with an emphasis on retaining quality standards.  Ability to quickly assess and prioritize projects and office tasks.  Proficient at evaluating problems and quickly devising practical solutions.  Handle cash, receipts ,and tracked cash withdrawals.          Human Resource Assistant, Supervisor/Call cneter Supervisor   12/2011   to   03/2015     Company Name   City  ,   State        Properly directed inbound calls in phone queues to improve call flow.    Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.    Led a team of customer service representatives to increase service center profitability.    Assisted with the development of the call center's operations, quality and training processes.    Selected and interviewed candidates for all available positions.  Conducted telephone and onsite exit interviews for all employees.   Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths.   Helped training and development staff with all aspects of training coordination.      Assisted customer service with inbound and outbound calls regarding all HR inquiries.    Created social media initiatives for new employee search strategies.    Drafted department-specific employee announcements.    Partnered with the IT department to create a streamlined onboarding process for new hires.               Salon Manager/ Receptionist   01/1999   to   01/2011     Company Name   City  ,   State       Created repeat business by developing long-term relationships with regular customers.   Enforced safety procedures in accordance with facility policies and government regulations.      Accountable for all staff development, budgeting and supply ordering.    Worked closely with Salon team  to produce  repeat clientel .      
 Re-designed
     every business form, containing time & inventory sheets and
     appointment calendars to increase clarity and effectiveness. Increased
     product sales by 53% within first quarters as Salon Manager.    Developed productivity of management by
arranging bi-monthly meetings to talk about accomplishments, matters and room
for enhancement   Resolved guest complaints.            Customer Service Sales Associate   01/1996   to   01/1999     Company Name   City  ,   State      Fielded an average of 150 customer service calls per day.    Recommended and helped customers select merchandise based on their needs.    Exchanged returned merchandise for customers quickly and efficiently.        Confirmed that appropriate changes were made to resolve customers' problems.    Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.    Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.    Informed customers about sales and promotions in a friendly and engaging manner.    Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.    Trained new employees on company customer service policies and service level standards.          Education and Training      Bachelors of Arts     2011       Harrington College of Design            Skills        Patient-focused care        Excellent interpersonal skills          Compassionate and trustworthy caregiver            Time management              Detail-oriented                Effectively interacts with patients and families.                  Medical terminology                    Charting and record keeping                ",ADVOCATE
"         HYDROBLASTING TECHNICIAN 1         Career Objective    An enthusiastic, team oriented and polished professional seeking employment with a company that values a proactive attitude
and solid ambition. I am seeking a rewarding career allowing me to contribute to the growth of the
company by increasing productivity and ensuring employer's key objectives are met.      Summary of Skills          Carpentry  Building Maintenance  Environmental Coordination  Adherence with all Safety Regulations      Excellent Leadership skills  Customer Service Oriented  Efficient Time Management  Effective Problem Solving            Experience      Company Name     June 2014   to   Current     Hydroblasting Technician 1   City  ,   State      
Properly operates hoses on vacuum trucks; hydroblasting guns; and manipulate controls on robotic equipment. Prepare jobsite for
          hydro blasting. Monitor hydroblasting          operations.  Perform job duties in a safe manner, in compliance with policies, procedures and practices. Wear personnel protective equipment (PPE) as defined by state regulations.  Correct deficiencies that may cause accidents, injuries, lost productivity or harm to equipment or that are inconsistent with client's requirements. Assist with hydroblasting          and tank cleaning in various refineries.          Company Name     November 2012   to   June 2015     Construction Assistant   City  ,   State      Performed prep work
          including masking,
          sanding and filling
          holes. Interior and exterior          painting.  Built and placed
          plywood/wall systems;
          installed doors and
          windows.  Constructed concrete
          forms, poured concrete
          by pump and bucket
          barrowed or shoveled. Utilized jack hammers,          compressors and power          tools for daily task.          Company Name     June 2012   to   Current     Building Maintenance   City  ,   State      Perform general building maintenance to include but not limited to the building grounds, landscaping as well as pressure washing.  Uses various hand and power tools to repair faucets, plumbing and lighting fixtures.   Respond quickly to emergency situations and customer concerns.          Education      Knowledge-First Empowerment Academy     August 2016       High School Diploma  :   General Education            Certifications      Basic Plus Safety - July 2016  TWIC - April 2012  NCCER - June 2010     ",CONSTRUCTION
"         CUSTOMER SERVICE ADVOCATE           Summary     Detail-oriented Administrative/ Clerical support with extensive experience performing medical clerical duties and supporting 5 physicians in a busy medical office. Expertise includes with excellent communication skills demonstrated by18 years of experience, verifying insurance coverage, records reviews and schedule maintenance.       Highlights          Results-oriented  Maintains strict confidentiality   Meticulous attention to detail      Excellent communication skills  Team player with positive attitude  Strong work ethics             Experience      Customer Service Advocate    May 2014   to   Current     Company Name   －   City  ,   State      Provided accurate and appropriate information in response to customer inquiries by Medicare Part B providers   Explain Medicare Part B claim denials and how to correct claim for payment.  Provide reference and resource material to providers and conduct research into some denials   Verify and confirm beneficiary eligibility in Medicare Part A and B.  Strictly followed all federal and state guidelines for release of information.  Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.          Customer Service Representative    September 2013   to   May 2014     Company Name   －   City  ,   State      Addressed customer service inquiries in a timely and accurate fashion.  Explaining current Medicare D drug plan to members   Taking medication refill orders   Researching plan design copay structures and formulary change   Providing pleasant, accurate customer service   Providing information regarding changes to Medicare Part D drug plan structures Providing Medicare mandates procedures and updates.          Surgery Scheduler    March 1999   to   June 2013     Company Name   －   City  ,   State      Efficiently performed insurance verification and pre-certification and pre-authorization functions.  Sending redetermination to insurance both private and government for surgical procedures   Coordinate surgery schedule with patient, physician and operating room and p rovide patients with detailed information regarding dates, time scheduled and necessary    Arrange and schedule pre-operative test for patient and maintains operating room schedule instructions, as directed by physicians.  Contact patient to remind of post-operative instructions, as directed by physicians.  Working knowing in Star Panel, Epic Hyperspace, and other systems   Verify patient eligibility, coverage for procedure,obtain pre-certifications, authorizations for procedures and tests ordered by physician.  Notify and forward paperwork for insurance certification to Billing Office and obtain additional paperwork if needed for compliance.  Responds to written and telephone inquiries from carriers regarding surgeries   Perform clerical duties to support  physicians and the surgery scheduling function regarding patient and surgery information           Office Assistant III    February 1996   to   March 1999     Company Name   －   City  ,   State      Responsible for printing daily schedules to pull medical records for clinic appointments and surgeries.  Recorded and filed patient data and medical records   Scanned and indexed clinic notes, pathology reports, lab tests, financial information in Electronic health record system   Performed various administrative duties, including data entry and document preparation.  Eliminated outdated records  on annual basis by sending the records to be scanned   Assisting medical students, doctors, nurses and secretaries archival retrieval   Pick up, sort and distribute mail for clinic.          Clerk III    January 1995   to   February 1996     Company Name   －   City  ,   State      Developed and created a more effective filing system to accelerate paperwork processing.  Printing daily schedules, pull medical records for clinic.  Verified that information in the computer system was up-to-date and accurate for appointments and surgery.  Dispersed incoming mail to correct recipients throughout the office.          Education      Bachelor of Science   :   Health Care Administration  with Concentration in Management  ,   1991    University of Phoenix   －   City  ,   State       Health Care Administration ,still in progress will graduate June 2016         High School Diploma   :   Psychology   ,   1990    Belmont University   －   City  ,   State       Studies included Statistical Mathematics, Western Civilizations , Majoring in Psychology  Minor in Sociology            Algebra I & II      Stratford High School   －   City  ,   State         Studies included Algebra I &II and Trigonometry, Geometry and French I &II H         Accomplishments      Healthcare Administration- still in progress Accomplishments Certificate thru Vanderbilt Training and Development Organizational Skills Certificate received on June 22, 2000.  Attendance in Tenn-care in-service May 2003, January 2004, March 2004, July 2005, August 2005 for BCBS pre-certs.  Working knowledge in Excel and with CPT coding, Completion of Administrative Assistants Conference September 2008.        Skills      Scheduling, Strong verbal skills, Excellent written skills, ICD-9 and CPT coding     ",ADVOCATE
"         INFORMATION TECHNOLOGY TECHNICIAN I       Summary     Versatile Systems Administrator possessing superior troubleshooting skills for networking issues, end user problems, and network security. Experienced in server management, systems analysis, and offering in-depth understanding of IT infrastructure areas. Detail-oriented, independent, and focused on taking a systematic approach to solving complex problems. Demonstrated exceptional technical knowledge and skills while working with various teams to achieve shared goals and objectives.       Highlights          Active Directory  Group Policy Objects  PowerShell and VBScript  Microsoft Exchange  VMWare experience      New technology and product research  Office 365 and Azure  Storage management  Enterprise backup management  Disaster recovery            Experience      Information Technology Technician I     Aug 2007   to   Current      Company Name   －   City  ,   State     Migrating and managing user accounts in Microsoft Office 365 and Exchange Online.  Creating and managing virtual machines for systems such as domain controllers and Active Directory Federation Services (ADFS) in Microsoft Windows Azure (IaaS).  Creating and managing storage in Microsoft Windows Azure (IaaS).  Installing and configuring StorSimple iSCSI cloud array (STaaS/BaaS).  Installing, configuring, and testing Twinstrata iSCSI cloud array (STaaS/BaaS).  Collaborating on project plan for Office 365 migration.  Developing detailed specifications for the Office 365 migration, including business-case documentation, cost benefit analyses, technical diagrams, and work flow documentation.  Received training in MVC 4 for Visual Studio using .Net Framework 4/4.5 to develop application using HTML5 and CSS3.  Installing, configuring, and supporting Linux machines for the open Wi-Fi network project.  Compiling and generating statistical information concerning wireless network traffic using Cacti.  Configuring wireless LAN router networking and security access.  Installing and configuring wireless certificates.   Developing detailed specifications for the acquisition of an Enterprise backup system including systems design, business-case documentation, cost benefit analysis, technical diagrams, and work flow documentation.  Reviewing, evaluating, and analyzing departmental policies, guidelines, procedures, and standards with management and staff.  Developing test scripts for acceptance, unit, and system testing of Hyperion Phase 1 and MiamiBiz Phase 2.  Developing Quality Assurance and testing plan for Hyperion Phase 1 and MiamiBiz Phase 2.  Debugging and logging of errors in Hyperion and MiamiBiz using Team Foundation Server (TFS).  Participated in various phases of the project life cycle such as: determining requirements, design conceptualization, testing, implementation, deployment, and release for the Hyperion and MiamiBiz projects.  Collaborating on project plans for Hyperion and MiamiBiz.  Preparing presentations and documentation to demonstrate Hyperion and MiamiBiz functionality or design.  Monitoring network traffic, and compiling and generating statistical information using Solar Winds.  Collaborating on Disaster Recovery plan and procedures.  Researching, evaluating, and recommending new hardware and new software.  Communicating and defining systems design and requirements for new and existing systems and applications.  Researching, evaluating, recommending, testing, and implementing third party software/utilities.  Planning and designing network infrastructure changes – adding/removing servers, appliances, network logical flow.  Reviewing, evaluating, and analyzing existing system and application viability with management and staff.  Administering and maintaining shares on the file servers.  Reviewing server logs to troubleshoot issues.  Scheduling and applying hot fixes and security patches on the server infrastructure which includes the operating system and application software.  Reviewing systems reporting in SCCM (System Center Configuration Manager).  Resolving service requests escalated by the Help Desk or other technicians.  Troubleshooting and analyzing and system problems for root cause analysis.  Giving and participating in training and education programs to explain upgrades to end users.  Migrating users' documents from local computer storage to shares on the file servers.  Configuring, supporting, and maintaining file shares using Distributed File System (DFS)  Managing, implementing, and testing Enterprise backup infrastructure systems such as the Symantec Veritas Netbackup, Symantec Backup Exec System Recovery/Livestate, and VRanger backup servers.  Managing, configuring, and supporting DataDomain storage.  Configuring and supporting Microsoft Windows Server 2003, 2008, and 2012.  Installing, configuring, and supporting Microsoft Windows 7, Windows 8, and Microsoft Office 2007, 2010, and 2013.  Installing, configuring, and supporting McAfee anti-virus software on servers.  Migrating Exchange infrastructure from Exchange 2003 to Exchange 2007 and from Exchange 2007 to Exchange 2010.  Supporting servers in the virtualization infrastructure using VMware vSphere.  Installing, configuring, and testing Veeam virtual machine backup software and Virtual Desktop Infrastructure (VDI).  Reviewing systems reporting in System Center Configuration Manager (SCCM).  Administering and maintaining the Symantec Enterprise Vault servers.  Managing the Active Directory Domain Controllers (DCs).  Creating and maintaining Group Policy Objects (GPOs) in Microsoft Active Directory.  Configuring and supporting Microsoft Exchange Active Sync on devices with Apple iOS and Android mobile operating systems.  Configuring and supporting Blackberry devices on the Blackberry Enterprise Server to receive Exchange email.  Developing, testing, designing, and implementing application scripts using languages such as command batch files, Visual Basic Script, and PowerShell.  Creating policies and procedural documentation.         Information Services Liaison, T     Aug 2005   to   Aug 2007      Company Name   －   City  ,   State     Troubleshooting hardware and software problems over the telephone and through remote PC administration software.  Installing, configuring, and supporting McAfee anti-virus software on desktops.  Installing, configuring, and supporting BBars computer backup software.  Developing and maintaining websites on servers running Microsoft SharePoint Server and Internet Information Services (IIS).  Supporting Systems Management Server (SMS)  Troubleshooting LAN, WAN, Internet, and Intranet network and security access.  Troubleshooting network connectivity issues related to TCP/IP, Domain Name Service (DNS), Dynamic Host Configuration Protocol (DHCP) protocols, Internet Security and Acceleration (ISA) proxy server, and VPN.  Troubleshooting web application/page issues, client browsers, and related software.  Administering and maintaining of end user accounts, permissions, and access rights in in Microsoft Active Directory.  Administering and maintaining of NTFS security permissions on the file servers.  Installing, configuring, and maintaining hardware such as: servers, workstations, laptops, printers, and scanners in a Windows Enterprise environment.  Installing, configuring, and supporting printers on the print servers.  Installing, configuring, and supporting Microsoft Windows Server 2000 and 2003, Microsoft Windows XP and Windows Vista, and Microsoft Office XP, 2003, and 2007.         Education      Bachelor of Science  ,   Information Technology   2005     Florida International Univeristy   －   City  ,   State  ,   United States     Coursework in Programming, Web Administration, Network Administration, Database Administration, and Systems Administration – Linux   Programming Languages: C++, Java, JSP, HTML, CSS, VB.Net, Bash, T-SQL         Certifications     CompTIA Network+ - 2014       Skills     Active Directory, Azure,  anti-virus, Backup Exec, backup, Bash, batch,  Cacti, Cisco ASA, databases, DHCP, DNS, documentation,  DataDomain, EMC, Enterprise Vault, ePO, file servers, firewall,  GPO, HTML, IIS, ISA, LDAP, Linux, McAfee, Exchange, Microsoft Office, Microsoft Windows, security, policies, PowerShell, programming, proxy server, servers, scripts, SolarWinds, SQL,  StorSimple, troubleshooting, TMG,  Ubuntu, Visual Basic Script, VBS,  Veritas Netbackup, VPN, VRanger, Veeam, VMWare, VDI, virtual manchine, NMap, ZenMap.          ",INFORMATION-TECHNOLOGY
"             SENIOR PRODUCT DESIGNER       Professional Summary     As a proven, experienced product designer I am involved in every phase of product design cycles from initial concept to
post-production. I cost reduce products and expand existing product lines by developing numerous patentable
items. Call me if you desire a mature, dependable leader having solid, practical experience with an eye to the future and
functional marketability.       Skills          

AutoCAD proficient   Solid Works 3d Solid Modeling   Complex problem solving    Technical problem-solving    Works well in diverse team environment  

Team leadership

   Strong decision maker  Injection molded plastic mass-manufacturing techniques       Corel Draw Graphics  proficient   Technical Illustrations  Product Usage Line Art  Company Logos  Catalogue and Brochure Layout and Design   Microsoft Office proficient  Creative concept development  Website Development  Silk-screen Printing            Work History      Senior Product Designer     April 1984   to   Current      Company Name   -   City  ,   State      Conceived, developed and specified product components for new product development.  

Worked with product planners and industrial designers to conceptualize and refine product concepts.

    Developed and tested models of alternate designs and processing methods to assess cost and manufacturing feasibility.    Created solid model component and assembly files for virtual representation of designs.  Ordered rapid prototypes and supervised testing and ongoing development and performance of design.  

Supported product designs through test analysis and simulation.

   Coordinated project tooling release of injection molded components.  Evaluated pre-production mold shot samples and refined for improved assembly and performance.   Coordinated any special secondary operations,  fixturing  or manufacturing  sensitive  mandates.     

Developed internal processes and plans for mechanical verification, product development and factory processes.

    Recommended design modifications to eliminate machine and system malfunctions.   Created detailed engineering drawings, technical drawings, schematics and computer-generated reports for new product development.     Attended 

new product

pre-production pilot runs.     Created drawings for patent submittal.    Reviewed patent applications for technical accuracy.     

Created exploded view product drawings of owner manuals and compliance publications.     Drawing and design checking, including tolerance studies and moldability.   Promoted and implemented process improvements company-wide.  Interviewed and trained new engineering personnel.         Draftsman, Layout Estimating     January 1983   to   April 1984      Company Name   -   City  ,   State      Detailed shop drawings of bridge expansion systems.  Made templates from engineering drawings for shop usage.   Check drawings and shop fabrication for conformity to engineering specifications.   Layout steel for shop fabrication.   Calculate shipping weights and create bills-of-lading.         Education      Williamsport Area Community College     1979     City  ,   State     Associate of Arts  :   Advertising Art      GPA:   Dean's List GPA: 3.2    Minors     

Marketing    Graphic Design    Drafting

     Elective Emphasis in mathematics    Advanced Algebra     Geometry     Trigonometry     Statistics     Calculus           Jersey Shore Area Senior High School     1977     City  ,   State     Graduate  :           1977 Graduate -- Academic Courses    Member National Honor Society     Varsity Wrestling, Cross Country, Baseball     Rotary October Boy of the Month           Affiliations    Civic          Avis Recreation Association President Educational          Member of Keystone Central Technical Advisory Committee Little League Baseball          Former Coach (all age levels), League Safety Officer Elementary Wrestling          Former Head Coach, Board Member of Parents Auxiliary Empfield Enterprises          Graphic Design Manager and Consultant Penn. College of Technology          Part-time Teacher, Microcomputer Fundamentals Designamics          Owner / Operator Textile Silk Screen Printing Business       Outside Interests    Family   Husband, Father of Three Children with Five Grandchildren Church   Lay Leader and Administrative Council Member Civic   Avis Recreation Association President Educational   Member of Keystone Central Technical Advisory Committee Little League Baseball   Former Coach (all age levels), League Safety Officer Elementary Wrestling Former   Head Coach, Board Member of Parents Auxiliary Empfield Enterprises   Graphic Design Manager and Consultant Penn. College of Technology   Part-time Teacher, Microcomputer Fundamentals Designamics Owner / Operator   Textile Silk Screen Printing Business      Skills    Art, assembly, AutoCAD, Brochure, computer literate, databases, debugging, product design, desktop publishing, drafting, Estimating, freehand, Drawing, Layout and Design, Layout, Logos, Director, marketing, materials, mathematics, Mechanical, Works, Modeling, personnel, processes, researching, routing, sales, shipping, sketching, spreadsheets, website development, word processing      Additional Information      Member National Honor Society Varsity Wrestling, Cross Country, Baseball Rotary October Boy of the Month
Outside Interests
  Family          Husband, Father of Three Children with Five Grandchildren
  Church          Lay Leader and Administrative Council Member     ",DESIGNER
"         TECHNICAL DESIGNER           Career Overview     

●  Having 8.5 years
of IT experience as Software developer in Java/J2EE Technologies  

●  At present
Technical Designer at Tata Consultancy Services 

  ●  Knowledge in
working with Designing, Coding and Unit Testing, Coding : Spring 3, jQuery,
Bootstrap, JPA, Struts, Core Java, JSP, EJB, XML, PL SQL  

●  Sun Certified
Java Programmer 1.6

  ●   Solid experience
on Agile development  

●   Thorough understanding
of Object Oriented Methodology and Design Patterns.

  ●   Proficiency in
developing web based applications using Java/J2EE

  ●   Knowledge in
working with WebServices.  

●   Exposure to
Automation domain on Building Solution  

●   Looking ahead for
great career in a fair working environment with opportunities to grow.

        Qualifications        Designing, Coding and Unit Testing, Coding : Spring 3, jQuery, Bootstrap, JPA, Struts, Core Java, JSP, EJB, XML, PLSQL
*Tools: Eclipse 4, Confluence UML, Git, Rally                Work Experience      Technical Designer    February 2011   to   Current     Company Name   －   City  ,   State            Software Engineer    January 2010   to   January 2011     Company Name   －   City        FXO (FedEx Office) Client		: FedEx Environment	: Java 6.0, Web Services, Hibernate, EJB, XML.  Team Size	: 25 Tools 		: Subversion, Eclipse Database	: MySQL Server Servers		: JBOSS Description: The FedEx office project is a currently built upon the printing and shipping services of the logistics segment.  This application mainly focused of the printing the different kind of printing services for the end customers like Print and send the documents with binging, folding, etc.  And after the print done for the each document provided FXO also provides the flexibility to the user the ship the document and track it.  Roles and Responsibilities Involved in the Analysis & Design discussion process for enhancement features.  Involved in the developing the Struts code.  Involved in Requirement gathering.  Used PMD and Findbugs tools.  Bug Fixing.  Unit Testing.          Software Engineer    October 2006   to   January 2010     Company Name   －   City        Java 6.0, Hibernate, Struts, UML, Niagara AX, XML Team Size	: 20 Tools : Subversion, Rhapsody, Eclipse, UDS Database	: SQL express Description: The iCon3 tool is an integrated tool set spanning initial system estimate and quotation, through system engineering, controller programming, supervisor software configuration, commissioning and service; an 'end-to-end' BMS tool.  In addition the iCon3 tool will interface to HBS's other business systems such as purchasing and project management.  The vision of the iCon3 tool is to focus on reducing labor hours required to design, estimate, engineer, commission and service a building automation system.  Labor hours are reduced by applying automation on various levels of the object model, which reduces the overall complexity especially in the project estimation, engineering and commissioning phases.  The vision of the iCon3 tool is to focus on system configuration and minimize the need to engineer control applications.  This will be accomplished by providing various configurable models, which covers almost any kind of application.  The final goal of the iCon3 tool is to analyze the drawings provided during the estimation phase.  The tool will suggest solutions, provide optimized cost calculation and generate bid specification.  During the engineering phase, the solutions can be reused and configured according to customer specification.  Only off-standard solutions will require engineering labor.  During the commissioning phase, new innovative technology, based on the Tridium AX platform, will reduce labor and travel costs.  Roles and Responsibilities Involved in the Analysis & Design discussion process.  Involved in Requirement gathering.  Involved in weekly Track meetings & MR Involved in developing prototypes Involved in integration of Axis with JBOSS and coding Unit Testing.  Secondary CM Focal for the project.          SEI       Environment	: Spring, Java 6.0, EJB, XML, PLSQL Team Size	: 20 Tools 		: Git, Eclipse, Rally, UML, Confluence Database	: Oracle 11i Servers		: Weblogic 10 Description: SEI (NASDAQ: SEIC) is a leading global provider of asset management, investment processing, and investment operations solutions for institutional and personal wealth management.  SEI help private banks, investment advisors, investment managers, institutional investors and affluent individuals create and manage wealth.  Roles and Responsibilities Involved in the Analysis & Design discussion process for enhancement features.  Involved in the developing the Struts code.  Involved in Requirement gathering.  Used PMD and Findbugs tools.  Bug Fixing.  Unit Testing.          Education and Training      Bachelor of Engineering (B. E   :   Computer Science & Engg  ,   June-2005    Computer Science & Engg with an aggregate of 68% from K.L.E's.C.E.T, Belgaum.
April-2002 - Diploma (10+3), Computer Science & Engineering, with an aggregate of 63.2% from Govt. Polytechnic, Bijapur.
March-1999 - S.S.L.C (10th Std), with an aggregate of 79.52% from P.D.J High School, Bijapur.        Personal Information    I have interest in reading the latest technology news      Languages    English
Hindi
Kannada      Skills    asset management, automation, business systems, C, controller, Client, Database, Designing, Eclipse, Eclipse 4, engineer, English, EJB, XML, features, focus, Hindi, Java, Java 6.0, JSP, JBOSS, jQuery, logistics, meetings, Office, MySQL, Oracle, PLSQL, Coding, programming, project management, purchasing, express, Requirement, Servers, shipping, specification, SQL, Struts, supervisor, system configuration, system engineering, UML, vision, wealth management, Weblogic      Additional Information      INTERESTS
I have interest in reading the latest technology news     ",DESIGNER
"         ENGINEERING INTERN       Summary    looking for an opportunity as an engineer or related position which offers key participation, team-oriented tasks, immediate challenges and career opportunities in a reputed organization which will help me deliver my best and upgrade my skills in engineering and meet the demands of the organization. To utilize my technical skills for achieving the target and developing the best performance in the organization. I would like to implement my innovative ideas, skills and creativity for accomplishing projects.      Skills          Know-your-consumer (KYC)  Statistical process control  Cost reduction and avoidance  Systems Engineering  Systems Engineering management  Software systems engineering  Quality control  Failure analysis  Tools of operations research  MS Office  Auto CAD              Experience     06/2014   to   06/2014     Engineering Intern    Company Name          Develop, evaluate, document, and advance manufacturing methods and processes through Lean techniques and Kaizen Events.  Analyse production layouts, designing and implementing efficiency and quality improvement projects across production lines.  Collaborate with administrative and financial teams to establish viable support of safety standards.  Provide ongoing production support and troubleshooting.  Noticeable Contribution: Prepared report on project status for management, conceptual design as well as process development Monitored production tables, studied industry engineering specifications to obtain knowledge of production methods and techniques.  Directed workers involved in different operations such as: product measurement, inspection and testing activities to ensure quality and reliability.          Engineering Intern    Company Name          Installed, maintained, and operated mining and oil field equipment.  Designed and implemented environmental controls on oil and gas operations.  Presented a paper in the university.  Trained in hydraulic fracturing and acid treatment Noticeable Contribution: I was involved in a multidisciplinary team for reservoir simulation and development.  The responsibilities included: running routine and special core analysis on different reservoir core samples, reservoir characterizations, and reservoir simulation.  This project gave me exposure to the following: refining process working of crude distillation units hydro-cracker unit fluid catalytic cracking unit continuous catalytic reforming unit visbreaker unit isomerisation unit diesel hydro -desulphurisation unit.  Projects: NATURAL AND ESSENTIAL OILS PVT LTD.  Performed the extraction of essential oils from flower called tuberose and convert it to the desired product using an Rota-vapour distillation apparatus, and a full scale quality analysis was carried out in the lab which included the GCMS (gas chromatography mass spectrometer.  Noticeable Contribution: Calculated production accuracy, yield and testing equipment to propose corrective actions.  Employed statistics to analyze manufacturing vs.  requirements and suggest improvements.  Prepared work plans and forecast of production/industrial equipment for management reviews and control.  Monitored and organized workflow schedules according to manufacturing sequences and standard lead time of production operations.          Company Name          Performed extraction using sub-critical Carbon-di-oxide for the extraction of Nutraceuticals where I worked in a team of four under Mr.R.Senthil Kumar ( Professor, Sastra university).  We developed our own process design to extract nutraceuticals in a more efficient way with better purity.  I experienced a research lab first hand and had the opportunity to work in close quarters with eminent people from the industry Noticeable Contributions: Developed accurate, operations-wide measurement standards to increase production, minimize non-value-added time, and reduce cost.  Monitored and analyzed workflow, processes, procedures, and line activities, identifying and resolving bottlenecks to maximize efficiency.  Created cost models to support customer proposals and cost reduction initiatives.  Served on quality assurance team, developing guidelines and procedures to improve standards and performance.  Developed documentation system to ensure accurate, timely updates.          Company Name          This is project involves the isolation of colchicine and theo colchicoside from gloriosa superba seeds and forscolin from coleus tubers and senocide from senna leaves.  Developed the industrial process for its extraction and the process flow diagram on ASPEN workbench.  Noticeable contribution: Ran safety and quality tests, installed upgrades, performed troubleshooting, created new production units.  Used flow charts, graphs, diagrams, reports, and other documentation to monitor and improve the process.  Performed environmental monitoring, handled facility safety and functionality, in accordance with regulations, and in cooperation with quality-control and maintenance engineer teams.  Coordinated the various tasks of system development - Planning, designing, and integration (including formal testing) and oversaw full transition into production.  Created schedules and prepared internal and data-system reports for backup management.  Managed system configuration and its documentation to make sure planning and execution were run efficiently.          Education and Training     current     Master of Science  :   Engineering Management    Oklahoma Christian University   －   City  ,   State      Engineering Management GPA: 3.6/4       2016     Bachelor of Technology  :   Chemical Engineering    Sastra University, Tanjore Tamil Nadu          Chemical Engineering GPA: 6.97/10        Skills    Auto CAD, Failure analysis, inspection, Lean manufacturing, process control, process design, simulation, system configuration, Systems Engineering     ",ENGINEERING
"         DISTRICT MANAGER       Summary     I am seeking a setting in which I can expand on and use my sales and management experience. I have a outstanding track record of exceptional customer service, pro-active business strategies and award winning sales. My passion is leading teams to success through employee engagement. I look forward to using my marketing and sales skills to work with and grow with your team.       Highlights          I have trained in and used ABA.  Trained yearly in Autism Spectrum disorder.  Trained and experienced in the use of Basic Language and Learning Skills (ABLLS).  I am flexible and able to adapt and achieve my goals in various settings as I have done in home, school and community.  I am experienced in methods of data collection including trials that are used to record the progress of the child.  Direct and plan curriculum for camp programs and special activity days in a creative manner.  Work with children, families and staff.  Communication skills include speech, written reports and graphs showing achieved objectives.  I have an enormous amount of patience which I have found to be very useful in working with any population of children, especially those children diagnosed with Autism.  I have hold district and regional awards for effective management of labour, revenue and over all productivity.  I have computer knowledge and skills that I use every day to record and track expenses, labour and all aspects of the business.  I enjoy a challenge and often set goals for my self and staff above that of the company.      Staff development & team engagement  Effective management of P & L for multi sites & portfolios  Skilled in SWOT analysis  Effective computer Strategic planning   and skilTeam building  [Report type] reports expert  Multi-site operations  Multi-unit operations management  Staff retention  Relationship building  Quantifiable revenue increases  ls for every day use to track and record labor expenses, profits and all aspects of the business  Strategic planning and problem resolution  Outstanding customer service  Hiring, coaching and developing high performing teams            Accomplishments      I am seeking a setting in which I can expand on and use my sales and management experience. I have a track record of exceptional customer service, pro-active business strategies and award winning sales. My passion is leading teams to success through employee engagement. I look forward to using my marketing and sales skills to work with and grow with your team  Spearheaded an employee engagement program, resulting in employee and costumer retention.Boosted customer satisfaction ratings by 10% in under 9 months.  Grew revenue by 20% over previous year in my first year by spearheading development of high quality service delivery, employee engagement & building brand awareness in the market.  Took three under performing stores from negative EBITA to positive EBITA performance in under 12 months.        Experience      District Manager      Mar 2012   to   Current      Company Name   －   City  ,   State    My responsibilities as a district manager for Knowledge universe included overseeing 6 early child education centers located in Long Island New York. During my two years with Knowledge Universe I focused my district around improving financial results, elevating program quality & brand recognition and building team engagement. accomplishments while at Knowledge universe include moving two negative ebita centers to positive ebita in a 12 month period, opening a new center in fall of 2014 & five centers pursue NAEYC accreditation.         Director     Aug 2007   to   Oct 2012      Company Name   －   City  ,   State    NY My duties as director of the Tutor Time center includes, caring for the health, welfare, diet, and nurture of the children while they are in the center; curriculum and program development; recruiting, training, and supervising staff; to plan, coordinate and lead the activities and learning of the Child Care Center, and maintaining records. I also hold and maintain the NYS child care license. In the three years as director I have increased revenue and enrollment at the school. I reduced the cost of labor and expenses by effectively managing the center.        Area Manager      Oct 2012   to   Mar 2013      Company Name   －   City  ,   State    My duties as area manager of The Learning Experience include overseeing nine franchise owned schools.  I am responsible for collecting monthly financial reports as well as conducting audits of child care manager, bank deposits, and employee & student files.  Working with the franchise owners I set financial budgets & enrollment goals for each of my nine schools. I evaluate the centers to ensure the TLE brand is represented and maintained to company standards.  I review the monthly director report & approve school newsletters.  I support the school in licensing compliance.  I address parent complaints & concerns. I set marketing goals and provide support in touring & enrollment.        Director     Jan 2006   to   Aug 2007      Company Name   －   City  ,   State   My duties as director of the Good Shepherd Child Care center includes, caring for the health, welfare, diet, and nurture of the children while they are in the center; curriculum and program development; recruiting, training, and supervising staff; to plan, coordinate and lead the activities and learning of the Child Care Center, and maintaining records as required by the department of Public Welfare. I also write grants and organized fundraisers and trainings       Teacher     Jan 2005   to   Jan 2006      Company Name   －   City  ,   State   My duties at West Houston Charter School include teaching science, math computers and art to sixth seventh and eighth graders. I have written lesson plans, planned creative projects and monitored students behavior. I was required to communicate frequently with parents and members of staff. I have worked closely with the special education department to meet the needs of my students that need modified academic and behavior plans.       Assistant Director     Jan 2004   to   Jan 2005      Company Name   －   City  ,   State   As the assistant director of a private pre-school I had many duties. I opened and closed the school. I monitored the school to make sure we were in compliance with state child care and health laws. I trained and monitored staff on a daily basis. Writing curriculum for academic programs for ages two through six that built reading and writing skills was primarily done by myself. I lead staff meetings, planned special events, communicated with parents, and gave tours to promote and sell spots at the school.       Youth Advocate Programs     Jan 2000   to   Jan 2004      Company Name   －   City  ,   State    I was responsible for implementing the treatment plan for children with various disabilities including autism. I spent four years working one on one with an autistic child. I have worked on behavior modification, attending skills and overall social skills. I have collaborated with a team of individuals in developing the best approach to implementing the treatment plan. While employed by Youth Advocate Programs I received yearly training on Autism Spectrum Disorder as well as training in CPR and CPI. I was also trained in behavior modification. I performed my work duties in many different settings including community, school and the home.        SUBSTITUTE TEACHER     Jan 1999   to   Jan 1999      Company Name   －   City  ,   State   Implemented and the work plan of the absent teacher. Oversaw activities of students and maintained a safe learning atmosphere.       ASSITANT STORE MANGER     Jan 1992   to   Jan 1996      Company Name   －   City  ,   State    I supported the manager in the duties of the kiosk. Displayed and sold merchandise to customer. Helped achieve stores sales goals.         Education      Bachelor's  ,   social work   1995     State University of Stony Brook   －   City  ,   State  ,   US   Bachelor's of social work 1993-1995 State University of Stony Brook Stony Brook, NY Member, Gold Key Honor Society. Served a two year internship that involved working with children of various ages in a homeless shelter and group homes. Served as director of a summer camp program for homeless children. Created the plan for the summer program and supervised staff.       Associate's     1993     Suffolk County Community College   －   City  ,   State  ,   US    Associates degree 1991-1993 Suffolk County Community College Brentwood, NY        Certifications    CPR CPI ABA      Professional Affiliations     Gold Key Honor Society. Served a two year internship that involved working with children of various ages in a homeless shelter and group homes. Served as director of a summer camp program for homeless children. Created the plan for the summer program and supervised staff  Fundraising for Twirling & Dance association and other local West Islip school organizations. Help organize and promote fundraising efforts of non profit groups.         Skills     Training, Recruiting, Sales, Sales Goals, Cpr, Therapeutic, Teaching, And Sell, Assistant Director, Basis, Writing Skills, Audits, Budgets, Financial Reports, Marketing, Tle, And Sales, Award, Collection, Customer Service, Data Collection, Employee Engagement, My Sales, Patience, Progress, Receptionist, Retail Sales, Sales And    ",ADVOCATE
"         SALES MANAGER/ TERRITORY SALES MANAGER           Experience      Sales Manager/ Territory Sales manager   02/2014   to   08/2015     Company Name   City  ,   State       Selling and working with Franchises, Strategic Partners on Mobile Loyalty Platform.  Working with Digital and Advertising Agencies on Reselling ProductSelling Local Clients in the Arkansas Territory on the Mobile Loyalty Platform.          Marketing Executive/Senior Sales Consultant   04/2011   to   01/2014     Company Name   City  ,   State       Aggressively research, develop, and cultivate leads for LivingSocial Deals using a variety of online and offline sourcesMeet and strive to exceed individual monthly, quarterly, and annual sales goalsQualify prospective clients by phone and close deals in-personUse consultative sales skills to assess merchant goals, propose a customized LivingSocial solution, and obtain commitmentManage relationships with established clients and construct proposals and contracts within selling guidelines to develop and maintain a book of businessCommunicate ongoing contacts and sales activities utilizing Salesforce.comProvide ongoing and up-to-date documentation to the operations team and regularly collaborate best deal strategies*1st Ranked MC 2011-North America*2011 Annual Review Rating- 5MVP*Hawaii Whale Winner Circle 2011*VP Many Cole Challenge Badge*Turkey & Gravy Badge*Dasher Badge*Blue Whale Badge*March Madness Badge*Nothing But Net Badge-Attended VIP Event for 1st Qtr, Red Hot Chili Peppers*Rock Star Badge Winner-was among the 12 that was treated to dinner with Tim and Mandy*Multiple 15x15, 20x15 Badges*Accepted in the June Team Triton ClassAttended 2nd QTR VIP Event in Las Vegas, Palms HotelWon Glass 1/2 Full Badge in JulyWhalewinners Circle 2012, Trip to Costa RicaRoadunner Badge Winner for Jan.  Feb, March 2013Quarterly VIP Winnner for 2nd, 3rd and 4th 2013.          Business Manager   06/2008   to   03/2011     Company Name   City  ,   State       Selling online advertising, sponsorships, Contest to stategic accounts and new customers.          Local Sales Manager   10/2004   to   06/2008     Company Name   City  ,   State       Managed 9 Local Account Executives, Team Building, Managed Inventory, Controlled the Paid Programming and Direct Response Accounts, Point person for Internet Sales, Received the New York Times ""Rules of the Road"" Award for Top Performer 2007.          Retail Account Executive/Internet Advertising Manager   08/1998   to   10/2004     Company Name   City  ,   State       Developed new and serviced existing accounts with regards to newspaper design, Implemented marketing plans for individual clients, Worked closely with advertising agencies in relation to cleint needs, Created Internet Sales Department, Developed Internet advertising on newspaper websites.          Senior Buyer   08/2015   to   Current     Company Name   City  ,   State     Remote Senior Buyer--Searing for new and exciting products and reaching out to designers and manufacturers to establish partnerships.  Pitching brand vendors to work with Touch of Modern and establish new relationships.  Managing dozens of accounts while simultaneously continuing to build new ones.  Planning sales events and selecting the final products for sales events.  Neotiating pricing and terms.        Remote Senior Buyer (Fayetteville, AR)   08/2015   to   Current     Company Name   City  ,   State     Searching for new and exciting products and reaching out to designers and maufacturers to establish partnerships.  Pitching brand vendors to work with Touch of Modern and establish new relationships.  Managing dozens of accounts while simultaneously continuing to build new ones.  Planning sales and selecting the final products for slaes events.  negotiating pricing and terms.        Remote Senior Buyer in Fayetteville, AR   08/2015   to   Current     Company Name   City  ,   State     Searching for new and exciting products and reaching out to designers and manufacturers to establish partnerships.  Pitching brand vendors to work with Touch of Modern and establish new relationships.  Managing dozens of accounts while simultaneously continuing to build new ones.  Planning sales and selecting the final products for sales events.  Negotiating pricing and terms.        Remote Senior Buyer in Fayetteville, AR   08/2015   to   Current     Company Name   City  ,   State     Searching for New and exciting products and reaching out to designers and manufacturers to establish partnerships.  Pitching brand vendors to work with Touch of Modern and establish new relationships.  Managing dozens of accounts while simultaneously continuing to build new ones.  Planning sales andselecting the final products for sales events. Negotiating pricing and terms.        Education      MBA      UNIVERSITY OF ARKANSAS   City  ,   State               B.S  :   Business Administration/Marketing    UNIVERSITY OF CENTRAL ARKANSAS   City  ,   State       Business Administration/Marketing        High School Diploma      MANSFIELD HIGH SCHOOL   City  ,   State                 Skills    Advertising, book, Excellent Communication, Computer Knowledge, contracts, Clients, documentation, Innovation, Inventory, Team Building, marketing plans, newspaper, Programming, proposals, research, sales skills, Selling, Sales, Sales Management, Strategic, phone, websites   ",SALES
"         ADMINISTRATIVE ASSOCIATE II, CONSTRUCTION MANAGEMENT DEPARTMENT       Professional Overview     Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.            Summary of Skills          Professional verbal and written communication  Type 80+ wpm   Strong analytical and organizational skills  Excellent interpersonal skills  Professional phone manner and office etiquette  Schedule management  Self-starter  Employee training and development  Microsoft Office proficiency  Meticulous attention to detail  Results-oriented  Self-directed  Spreadsheet development        Deadline-oriented  Staff motivation  Time management  Professional and mature  Strong problem solver  Resourceful  Strong interpersonal skills  Understands grammar  Proofreading  Mail management  Meeting planning  Legal administrative support  Detailed meeting minutes            Work Experience      Administrative Associate II, Construction Management Department   09/2015   to   Current     Company Name   City  ,   State      •Provide administrative and secretarial support to the Department Chair, students, faculty, industry advisory board members, and the public.    •Supervision of Student Assistants and adviser to both grad students and assistants.  •Maintain documentations necessary to the Construction Management Department.  •Manage calls to the main departmental phone number.  •Maintain excellent customer service within the office for both students and parents.  •Establish rapport with business professionals, representing the department and KSU in a professional manner.  •Email, phone, staff/faculty and departmental communications, as well as contact with local public school educators and administration.  •Generate purchases and payments.  •Set-up courses and prerequisites in Banner, and help students at the time of registration.  •Assist project staff/faculty in preparation of institutes and workshops  •Manage supply inventory.  •Manage departmental records.  •Assist with technology.  •Assist in organizing special events as needed throughout the year, including annual fundraiser for the department.  •Manage Department Chair's calendar.  •Order catering needed for any departmental events or meetings.  •Create minutes and agendas for meetings.  •Utilize programs such as Works, Owl Express, Owl Pay, and SAS for procurement needs for the department.  •Organizes and submit payment requests to the SPSU Foundation via KSU.  •Maintain ongoing list of those with door passes for new KSU door swipe process for department.  •Provide information on the Construction Management program to prospective students and parents.  •Handle all correspondence for department chair.  •Assist faculty, students, and industry advisory board members to arrange internships and job placement.  •Budgeting, supply purchasing, meeting minutes, researching and reporting as directed by department chair.  •Travel arrangements for students, faculty and staff for competitions held throughout the year.   •Appointment setting for academic advising between faculty and students.  •Manage the department chair's calendar.    •Coordinate fund-raising events, including invitations, locations, menus, prizes, audio visual needs, thank you notes, and other details.  •Arrange work requests for Information Technology needs and other facility repairs.  •Provide typing and secretarial support to the department chair and faculty.  •Maintain filing system.  •Work with other departments in a cooperative manner.  •Hire and processes paperwork for student assistants.  •Coordinate departmental meetings; attend and prepare minutes for distribution.  •Maintain departmental files and documents including databases, part-time faculty, staff, administrative reports and departmental publications.  •Assist with all faculty job searches including making travel arrangements for applicants.   Design electronic file systems and maintained electronic and paper files.  Serve as central point of contact for all outside vendors needing to gain access to the building.  Plan meetings and prepared conference rooms.  Write reports and correspondence from dictation and handwritten notes.  Disperse incoming mail to correct recipients throughout the department.  Facilitate working relationships with co-tenants and building management.  Organize files, develop spreadsheets, fax reports and scan documents.  Manage the day-to-day calendar for the Department Chair.   Properly route agreements, contracts and invoices through the signature process.  Receive and distribute faxes and mail in a timely manner.  Receive and screen a high volume of internal and external communications, including email and mail.  Create and maintain spreadsheets using advanced Excel functions and calculations to develop reports and lists.  Draft meeting agendas, supply advance materials and execute follow-up for meetings and team conferences.   •Assist the Dean's secretary in collecting documents and signature for re-appointments, pre and post tenure, and tenure and promotion reviews.           Office Manager   08/2014   to   04/2015     Company Name   City  ,   State       Generating updated property information utilizing documentation from field representatives.  Data Entry using AssessPro Software.  Discerning sketches and data from Data Collectors and determining accurate data for property cards for various townships and cities in New England.  Managing shipment of period mail-outs to tax payers and assuring on-time shipments of documents.  Scheduling appointments for tax payers for Revaluation appointments in their home as well as informal hearings in the various municipalities of Rhode Island.  Assuring the office is kept in a professional manner and organizing phone lists, supply requests and receiving shipments as necessary.  Receiving calls and assisting callers with questions or directing them to the appropriate party.  Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.  Designed electronic file systems and maintained electronic and paper files.  Made copies, sent faxes and handled all incoming and outgoing correspondence.  Received and screened a high volume of internal and external communications, including email and mail.  Managed daily office operations and maintenance of equipment.          Receptionist, Client Services, Tax/Lien Researcher   12/2012   to   08/2014     Company Name   City  ,   State       Facilitated working relationships with co-tenants and building management.  Supplied key cards and building access to employees and visitors.  Planned meetings and prepared conference rooms.  Maintained the front desk and reception area in a neat and organized fashion.  Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.          Shipping Coordinator   07/2010   to   08/2012     Company Name   City  ,   State       Processed Internet based orders for customers all over the United States and utilize Endicia for shipment.  processing.  Prepared and shipped large orders to stores in the US and Canada.  Kept shipping area organized for.  efficiency.  Ordered printing supplies as needed.  Solely responsible for daily outgoing shipments of all Internet.  based orders for this privately owned company.          Website and Social Media Manger   12/2009   to   07/2012     Company Name   City  ,   State       Manage the website for the Song of Atlanta Show chorus as well as their Facebook, MySpace, YouTube &.  LinkedIn social media sites.          Receptionist   10/2008   to   10/2009     Company Name   City  ,   State       Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.  Designed electronic file systems and maintained electronic and paper files.  Maintained the front desk and reception area in a neat and organized fashion.  Dispersed incoming mail to correct recipients throughout the office.  Made copies, sent faxes and handled all incoming and outgoing correspondence.  Facilitated working relationships with co-tenants and building management.  Organized files, developed spreadsheets, faxed reports and scanned documents.  Received and distributed faxes and mail in a timely manner.          Administrative Assistant/Receptionist Morris/Hardwick/Schneider Post Closer   10/2005   to   10/2007     Company Name   City  ,   State       Began as the professional receptionist and was promoted to Disburser/Post Closer.  As Receptionist, duties included receiving all incoming calls and transferring appropriately, receiving guests and clients.  Maintaining lobby area and kept conference rooms in order.  As Disburser, disbursed all real estate closing files that have been closed in our office to include sending out checks, entering appropriate information in our database, scanning files, putting files in appropriate record keeping order, using Softpro to track documents, and taking care of post-closing requests.  I also was responsible for ordering supplies and organizing conference rooms for closings, notarizing documents, and working with Managing attorney on any special office projects as needed.  Ascertained that all legal documents were properly signed & dated, scanned documents, shipped packets to appropriate parties, filed and maintained paperwork, work with clients to retrieve important documents, admin duties as needed.    For more detailed information and additional work history including endorsements and recommendations, please visit my Professional LinkedIn Page: www.linkedin.com/in/tammyammy.         Education      GED & Adult High School Diploma     1983       Dekalb Community College   City  ,   State  ,   USA             Skills      Executive Management Support  Microsoft Outlook  Multi-Task Management  Organizational Skills  Telephone Skills  Time Management     ",CONSTRUCTION
"         ASSISTANT BOY'S BASKETBALL COACH       Summary      “Ability plus opportunity equals responsibility.”  Clyde Muse   The Mission:  “Therefore go and make disciples of all nations.baptizing them in the name of the Father and of the Son and of the Holy spirit, and teaching them to obey everything I have commanded you.” (Matt.28:19-20, NIV)       The Example: ""just as the Son of Man did not come to be served, but to serve, and to give his life as a ransom for many."" (Matt. 20:28, NIV)     The Commitment: ""So I say, live by the Spirit....But the fruit of the Spirit is love, joy, peace, patience, kindness, goodness, faithfulness, gentleness and self control. Against such things there is no law."" (Gal. 5:16,22, NIV)     The work of Christ is to allow His Spirit to working in you. My whole existence is to live, work and play looking for opportunities to better the lives of others though Christ.  The commitment to serve to your fellow man is the responsibility of every Christian.       Experience     08/2013   to   Current     Assistant Boy's Basketball Coach    Company Name   -   City  ,   State      Analyze the team's strengths and weaknesses while matching against opposing team's abilities.  Evaluate game momentum and coordinate strategy for attack.  Track player improvement and make necessary player changes to best support team position.         06/1987   to   Current     Co-Founder and Coach    Company Name   -   City  ,   State      Servants Basketball is a Christ based organization that uses basketball as a tool to spread the gospel of Christ to all.   Mission:  To introduce the gospel of Christ to men, women, boys and girls through basketball and to develop a community of Christian families and activities for those families.   Coaching  Recruit student athletes to play basketball, schedule games, and improve athletes playing skills.  Analyze the team's strengths and weaknesses while matching against opposing team's abilities. Evaluate game momentum and coordinate strategy for attack.          12/2007   to   Current     Bank Examiner    Company Name   -   City  ,   State      Examinations - Travel to state chartered banks and assess the banks' Capital, asset quality, management, earnings, liquidity, and sensitivity to market risk levels for  FDIC insurance requirements.          07/2000   to   12/2007     Assistant Professor of Kinesiology & Sport Management     Company Name   -   City  ,   State      1713 KSM Foundations of KSM a study of the history, trends and careers of Kinesiology and Sport Management.  4713 KSM Organizational, Leadership and Management of KSM a study of the theories and practice of management in the KSM field.  3723 KSM Sports Marketing and Promotions a study of sport related cases involving marketing.  4723 KSM Facility Management a study of theories and practices of facility management.  Advisor of Sport Management is assisting students in scheduling and setting educational objectives.         01/2000   to   01/2003     Head Men's Junior Varsity Basketball Coach    Company Name   -   City  ,   State      Coaching, Team Management, Recruiting.         01/1999   to   01/2000     21st Century Site Coordinator    Company Name   -   City  ,   State      Coordinating - Recruit agencies, individuals and district employees to provide academic instruction or violence prevention or alcohol, smoking and drug prevention in after school programs at Star Elementary and Rogers Middle Schools.  Grant Management - Managing and controlling a budget, along with managing and controlling supplies and equipment.  Scheduling activities for student and managing a small workforce of hired vendors and district employees.         07/1997   to   06/1999     Head Men's Basketball Coach    Company Name   -   City  ,   State      Coaching  Make and execute precise decisions both on and off the court in a quick and timely manner.  Motivate the team to a higher level of performance, through hard work, enthusiasm, commitment and belief.  Team Management  Managing and controlling a budget, along with managing and controlling athletic equipment.  Scheduling games, practices and developing practice agenda.  Recruiting  Calling, watching, and hosting players on campus.         07/1997   to   06/1999     Head Men's Soccer Coach    Company Name   -   City  ,   State      Coaching, Recruiting.         07/1994   to   06/1997     Men's Assistant Basketball Coach    Company Name   -   City  ,   State      Coaching, Recruiting.  Head Men's Junior Varsity Basketball Coach.          Education     1995     Master of Science  :   Management 

    Southern Nazarene University   -   City  ,   State        Management Organizational Communication,   Managerial  Economics and Ethics         1994     Bachelor of Science  :   Accounting    Southern Nazarene University   -   City  ,   State       Accounting        1989     High School Diploma  :   General    Star Spencer High School   -   City  ,   State              Skills      Coaching  Teaching  Managing  Serving     ",BANKING
"         CONSTRUCTION INSPECTOR       Professional Summary          Core Qualifications                    Experience     01/2018   to   06/2018     Construction Inspector    Company Name   －   City  ,   State      Inspected construction operations on roads and bridges to ensure work was done in accordance with the construction plans and specifications.  Interpreted contract requirements through the examination of the specifications and drawings Applied a variety of testing and inspection techniques.  Resolved specifications, drawings or construction conflicts and problems with site supervisor and/or project manager.  Monitored contractor's construction schedule, materials, and equipment.  Reviewed construction project safety practices and advised the supervisor of any corrective actions.  Documented daily construction activities by utilizing the PennDOT Engineering and Construction Management System.         10/2014   to   11/2017     Courier    Company Name   －   City  ,   State      Picked up and delivered court documents in a polite, resourceful, and professional manner.  Coordinated incoming and outgoing mail.  Maintained route supply inventory to ensure mail and documents are delivered promptly.  Provided customer service by giving customers necessary information.  Maintained delivery records.  Served individuals and companies with legal documents.         08/2000   to   11/2013     Police Officer (retired)    Company Name   －   City  ,   State      Patrolled designated areas in a patrol car or on foot to provide assistance, protect persons, and safeguard property.  Enforced NJ State 2C criminal laws and motor vehicle laws.  Apprehended suspects by effecting a lawful arrest in order to take suspects into custody.  Conducted preliminary investigations by interviewing victims and witnesses after a crime.  Obtained information and maintained notes for investigations.  Prepared investigative reports and supplemental reports to provide an official record of the investigation.  Prepared complaint summonses and warrants.  Served defendants with their summons or warrant.  Testified in New Jersey Courts for traffic and criminal investigations.  Dealt with varied types of persons individually and in groups in a courteous and effective manner.         04/1997   to   08/2000     Communications Operator    Company Name   －   City  ,   State      Updated leave, time, and pay balances for employees.  Reviewed, maintained, and posted daily schedules and overtime rosters.  Recorded and maintained information using manual or computerized record keeping systems.  Prepared and distributed applicable reports.  Received and transmitted calls utilizing telephone and radio systems.  Dispatched emergency personnel or equipment.  Issued and received paychecks, mail, keys, and other items.         08/1995   to   04/1997     Warehouse Manager and Purchasing    Company Name   －   City  ,   State      Responsible for overseeing the ordering, receiving, restocking, and inventorying of medical supplies and equipment.  Coordinated and managed the distribution of medical supplies and equipment to nursing homes, home healthcare providers, pharmacies, and individuals.         11/1994   to   08/1995     Security Officer    Company Name   －   City  ,   State      Patrolled store and adjacent premises to maintain order, enforce regulations, and ensure observance of applicable laws.  Assisted and notified staff during routine problems and emergency situations.         09/1988   to   12/1994     Operations Specialist    Company Name   －   City  ,   State      Operated surveillance and search radar, electronic recognition equipment, and identification equipment.  Operated controlled approach devices and electronic aids to navigation.  Served as plotter and status board keeper.  Performed various security watch details.  Performed diversified security duties to protect government property from fire, theft, and unauthorized personnel.  Established and maintained various logs utilizing information obtained through numerous internal and external means including radio nets, electronic surveillance equipment and other various communication sources.  Established and maintained primary and secondary communication source for reporting and assessment during possible wartime and peacetime crisis.  Trained in the fighting and prevention of diversified classes of fires.          Skills    approach, Basic, bridges, C, Construction Management, customer service, delivery, Driving, government, home healthcare, inspection, legal documents, notes, materials, mail, radar, navigation, nursing, personnel, on foot, Police, radio, receiving, record keeping, reporting, safety, supervisor, supply inventory, telephone, warrants      Education     2000     Basic Course for Police Officers      Burlington County Police Academy   －   City  ,   State      Counter-Terrorism Awareness Street Survival Incident Command System Drunk Driving Prosecution and Enforcement Defensive Tactics Critical Incident Response Procedures for Schools Bomb Threat Response        1989           Fleet Combat Training Center Atlantic   －   City  ,   State              Additional Information      Military Awards Good Conduct Medal National Defense Service Medal Navy Expeditionary Medal Navy Expeditionary Medal Sea Service Deployment Ribbon (Second Award) Navy Unit Commendation Southwest Asia Service Medal with Bronze Star        ",CONSTRUCTION
"         KITCHEN UTILITY WORKER/EVENING WEEKEND CHEF       Professional Summary     Fast-learning recent CNA graduate , fast-paced, enthusiastic about working in a hospital , adult family home, and/or retirement home. I have 4+ years experience taking care of mentally ill, dementia, Alzheimer, schizophrenic, hospice and end of life care patients. I focus a lot on patient care and needs to make sure my client is comfortable at all times.           Licenses     Fundamentals of Caregiving  First Aid and CPR   Dementia Training  Mental health Training  Nurse delegations   CNA License       Skill Highlights          Understands mobility assistance needs  Charting expertise  Understands medical procedures  Trained in grooming and bathing assistance  Documentation procedures expert  Trained in catheter change and preparation   Quick problem solver      Patient positioning understanding  Chart preparation/filing aptness  Body mechanics competency  Alphabetical/numerical filing mastery  Adept in oxygen machine maintenance  Feeding assistance specialist  Enthusiastic caregiver  General housekeeping ability            Professional Experience     April 2012   to   January 2013     Company Name   City  ,   State     Kitchen Utility Worker/Evening weekend chef         Planned, prepared and served meals and snacks according to prescribed diets. Maintained a clean, orderly and well-stocked environment.Participated in the maintenance of safe conditions within the facility and other related areas.Promoted personal and co-worker safety.         January 2013   to   April 2013     Company Name   City  ,   State     Caregiver/PCA        Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Collected urine and fecal samples. Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. Provided transportation, assistance and companionship to clients. Cleaned and organized patients' living quarters. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Facilitated games and other activities to engage clients. Positioned residents for comfort and to prevent skin pressure problems.Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Kept facility stocked with necessary supplies, equipment and instruments. Tended to patients with chronic illnesses. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Documented resident records on daily flow sheets.Assisted with ADLs. Provided patients and families with emotional support. Exhibited compassionate care and communication with regard to issues of death and dying. Comforted patients and provided them with reassurance and encouragement. Promoted personal and co-worker safety.         April 2013   to   Current     Company Name   City  ,   State     Caregiver       Maintained a clean, orderly and well-stocked environment. Participated in the maintenance of safe conditions within the facility and other related areas. Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided. Sensitive to the needs of geriatric patients. Exhibited compassionate care and communication with regard to issues of death and dying. Provided patients and families with emotional support. Assisted with ADLs. Documented resident records on daily flow sheets. Recognized and reported abnormalities and/or changes in  patients' health status to nursing staff. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Tended to patients with chronic illnesses. Provided personal nursing care in pre- and post-operative situations. Kept facility stocked with necessary supplies, equipment and instruments. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Positioned residents for comfort and to prevent skin pressure problems. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Cleaned and organized patients' living quarters. Provided transportation, assistance and companionship to clients. Planned, prepared and served meals and snacks according to prescribed diets. Assisted with adequate nutrition and fluid intake. Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. Collected urine and fecal samples. Completed and submitted clinical documentation in accordance with agency guidelines. Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration.        April 2014   to   August 2014     Company Name   City  ,   State     Attendant Counselor        I work with Developmentally Disabled Adults with all ADL's and activities. Preparing meals and cleaning, and assisting with all personal care. Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Planned, prepared and served meals and snacks according to prescribed diets. Cleaned and organized patients' living quarters. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Facilitated games and other activities to engage clients. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Kept facility stocked with necessary supplies, equipment and instruments. Tended to patients with chronic illnesses. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Assisted with ADLs.         April 2015   to   October 2015     Company Name   City  ,   State     Med Tech        Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.Promoted personal and co-worker safety.Participated in the maintenance of safe conditions within the facility and other related areas.Maintained a clean, orderly and well-stocked environment.Provided patients and families with emotional support.Recognized and reported abnormalities and/or changes in  patients' health status to nursing staff.Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.Tended to patients with chronic illnesses.Assisted with adequate nutrition and fluid intake.Collected urine and fecal samples.Read and recorded temperature, pulse and respiration.Observed and documented patient status and reported patient complaints to the case manager.         October 2015       Company Name   City  ,   State     Caregiver       Observed and documented patient status and reported patient complaints to the case manager.Read and recorded temperature, pulse and respiration.Completed and submitted clinical documentation in accordance with agency guidelines.Prepared patient rooms prior to their arrival.Collected urine and fecal samples.Assisted with adequate nutrition and fluid intake.Planned, prepared and served meals and snacks according to prescribed diets.Provided transportation, assistance and companionship to clients.Cleaned and organized patients' living quarters.Performed household tasks such as laundry, dusting, washing dishes and vacuuming.Facilitated games and other activities to engage clients.Kept facility stocked with necessary supplies, equipment and instruments.Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.Recognized and reported abnormalities and/or changes in  patients' health status to nursing staff.Assisted with ADLs.Provided patients and families with emotional support.Comforted patients and provided them with reassurance and encouragement.Participated in the maintenance of safe conditions within the facility and other related areas.Maintained a clean, orderly and well-stocked environment.         Education and Training     2012     Orting High School   City  ,   State       High School Diploma              Skills     Patient-focused care  Compassionate and trustworthy caregiver  Detail-oriented  Effectively interacts with patients and families.  Hospice care provider  Preparation of healthy meals and snacks  Catheter preparation and change  Charting and record keeping    ",CHEF
"           25LIVE FUNCTIONAL ADMINISTRATOR/SUPERVISOR OF I.T. HELP DESK         Professional Summary    Experienced R25/ 25Live  Administrator  committed to maintaining cutting edge technical skills and up-to-date industry knowledge.      Skills          Excellent communication skills  System upgrades  Excellent problem-solving abilities  Microsoft MSCA/MCSE Certified  Excellent problem-solving abilities  Excellent diagnostic skills  Enterprise technologies              Work History      25Live Functional Administrator/Supervisor of I.T. Help Desk    ,     10/2007  
                            to   Current     Company Name   –   City  ,
                          State    Communicate with
and identify the needs of Resource 25 usage for staff members within
the University. Set boundaries for Web
Viewers and Users. Respond to space
requests. As the
University's appointed Resource 25
Administrator, all information
on Resource 25 must be kept current by deleting
space/creating new space  .  Run
weekly reports giving key information as to the events occurring on campus and the Sports Complex. E-mail to members of the events Committee. Take leadership role
at the Events meeting
which precedes  the events meeting.  Run weekly reports  on Sports
Complex activities
and e-mail to Village of  Lisle.   Develop, review and implement policies and procedures for the Resource 25 space
reservation process.     Other
Functions:   Keep
current and communicate with IT on the need for Resource 25 upgrades and research and identify the need for
efficiencies such as the Resource 25 and
PeopleSoft interface.  Train authorized Benedictine staff members
to use Resource 25 at the User level.  Maintain/update Resource
25 web site.   Assist areas within
the Office
of
Operations during summer/vacation period.  Handle/answer inbound requests from customers.  Answer phones professionally. Answer Service
Desk requests and tickets in a timely manner. 
Use questioning and listening skills that support effective telephone
communication. Support and provide superior service to customers via various
communication media. Resolve customer support related issues and provide
customer with proper resolution, via troubleshooting techniques. Deliver prompt
and accurate assistance, with the highest levels of quality service and
professionalism.  Research required
information using available resources.

Transfer requests with
specific/complex inquiries to appropriate department or person.  Use an effective approach to handle special telephone tasks like call
transfers, taking messages, call backs, holds, interruptions, and unintentional
disconnects. Recognize, document and alert the supervisor of trends in the
customer requests. Suggest process improvements for the department. Retain and
execute proficient knowledge of daily processes and procedures. Assist with CSR
training. Assist fellow CSRs with challenging situations. Mentor CSRs. Act as
go-to point person for the department. Act as a Team Lead in the absence of the
Service Desk Team Lead on an as needed basis. Perform CSR responsibilities based on Benedictine University's mission,
vision, direction and business objectives. Reinforce company and department
policies, processes, and procedures. Assist with special projects and other
duties as assigned. Ability to work successfully as part of a team.           Supervisor Public Safety/ Digital Media Tech   ,     09/2003  
                            to   06/2006     Company Name   –   City  ,
                          State      Make frequent patrols, by foot and vehicle, of designated campus areas to watch for unusual or suspicious activities and hazardous situations. Report situations to dispatcher and/or supervisor.Respond to a variety of situations and incidents; including, but not limited to: burglaries, thefts, assaults, sexual assaults, robberies, accidents, medical emergencies, fire alarms, etc. Take positive action on complaints/calls for assistance received from faculty, staff, students, visitors and others.Detain offenders taken into custody until Chicago Police Department is on scene. Notify Chicago Police on all incidents viewed on public or private property in the area surrounding campus.  May be required to testify in court.Respond to a variety of complaints/calls received from residents who live in the immediate campus area.Control access to unauthorized areas. Question suspicious persons as to their purpose for being in a specific location.Screen outsiders or visitors to campus and campus buildings. Check, lock and open University buildings and classrooms for regular classes as well as room rentals in the academic buildings. Check office areas for suspicious activities. Open offices, upon request by occupant, and secure offices when found open and unattended.Write incident reports when action is taken by a Public Safety Officer. Notify Chicago Police on all major incidents/crimes.      Oversees the use of various media equipment, including video, film, photographic and
audio equipment. May oversee or operate highly technical or complex equipment, such
as multi-media and computer projection equipment.  May assist in training, scheduling, and distributing work of other staff, members, students,
casuals and temporary workers.  Provides information and advice to a diverse University public on technically complex
matters. Responds skillfully to a high volume of customer questions and complaints.  May consult with clients in the planning of media production projects or events, and in
developing budgets.  May be responsible for quality control aspects of media production.  May coordinate equipment installation, maintenance and repair needs.  May troubleshoot and perform minor maintenance on equipment and systems.  May make recommendations for equipment purchases, system design, and facility
utilization. Performs related job duties as required.
Typical Requirements
Education: High school graduate or equivalent plus technical school (or equivalent), w         Legislative Aide  ,     02/1999  
                            to   08/2003     Company Name   –   City  ,
                          State        Assisted City of Chicago Alderman in successfully fulfilling their public obligations by providing support services in the areas of administration, communication, research and public relations.  Prepared bills, memos, circulars and other official documents as and when required Wrote press releases and speeches on behalf of the Alderman Managed press conferences and other meetings Maintained digital records of the legislation and filed theoriginal documents for future Planned Alderman's schedule and organized the necessary meetings according to priority Coordinated with other employees and departments Made transport arrangements for official tours          Education      Bachelor of Arts  :   Social Science   ,
                          2015     Benedictine University    -   City  ,
                              State      Top  15 % of class  Emphasis in  [Name of Emphasis]   Emphasis in  Social Science   Top  [Number] % of class         Certifications      Microsoft Certified Professional (MCP)     ",DIGITAL-MEDIA
"         SUBSTITUTE TEACHER       Summary    Administrative Assistant with 16+ years experience working with corporations, law firms, and large and small businesses in all aspects of business development and support. Seeking a professional administrative position in a dynamic, professional, educational, or corporate environment.  Excellent written and oral communication skills.      Highlights          Proficient in Microsoft Office   Excellent Internet Research Skills   Detailed and Accurate Transcription Abilities  Public Speaking and Leadership Skills  Professional Image  Effective Decision Maker          Requires little or no training  Independent worker and Team Member  Self-motivating  Creative and Positive  Experience with Social Media Sites and Maintenance            Accomplishments     Set department standards by exceeding company daily goals.    Trained new team members on how to reach their full potential and company expectations.           Experience     12/2016       Substitute Teacher    Company Name   －   City  ,   State    Travel from various Middle Schools and High Schools within the district substituting for absent teachers.  Tasks include implementing teacher instructions, taking attendance, handling emergencies, and keeping order while maintaining a productive classroom environment.       02/2008   to   02/2015     Media Specialist / Quality Assurance Specialist    Company Name   －   City  ,   State    Researched and wrote job advertisements for employers. Also acted as a Quality Assurance Specialist, screening calls taken by our call center representatives and composing detailed reports and reporting infractions.       02/2007   to   02/2008     Administrative Assistant    Company Name   －   City  ,   State     Assisted my Father with his life insurance business including computer support, generating correspondence, processing insurance and long term care presentations as well as general office duties and file maintenance.        02/2007   to   02/2008     Administrative Coordinator    Company Name   －   City  ,   State     Direct executive assistance to the Executive Vice President of Business Development and Marketing as well as the Marketing team, consisting of 10 people.  Scheduling regular meetings and conferences through Microsoft outlook, preparation of marketing materials, inputting (and organization of) invoices into our annual budget spreadsheets for the department, and ordering supplies through our electronic ordering system.  Also assisted with marketing and public relations events as well as online research and record keeping.  Processed all marketing employee holiday requests, check requests, marketing proposals, etc.        02/2006   to   02/2007     Sales Coordinator    Company Name   －   City  ,   State     Responsibilities included preparation and transmittal of insertion orders for magazine advertisers of B.A.S.S. (Bass Angler's Sportsman's Society).  Publications included Bassmaster, Fishing Tackle Retailer, Bass Times, Junior Bassmaster, and Bass ProGuide.  Also assisted in collection of advertising materials and copy as well as reviewing tracking sheets and bluelines for each publication.  Assisted 3 Account Executives by completing and providing ad, production and revenue reports as well as assisting with follow up to ad sales.        09/2005   to   06/2006     Legal Assistant/Paralegal    Company Name   －   City  ,   State      Drafted agreements and contracts for various company websites and updating in accordance with new law.  Responsible for file management and research of online trademark and copyright infringements concentrating on domain names and cybersquatters.  Responsible for preparation and transmittal of demand packages and filing of ICANN Complaints against potential cybersquatters.  Assisted managing partner with preparation of Powerpoint presentations for various seminars.  Also handled basic administrative duties which included scheduling and calendaring of appointments and court dates, making travel arrangements and entry of attorney time records.  Paralegal to In-House Counsel.         02/1999   to   02/2004     Paralegal/Legal Assistant    Company Name   －   City  ,   State     Assisted in-house counsel with everything from trip planning to drafting contracts.  Functioned as main contact for all hired counsel concerning Ripley's trademarks.  Filed and regulated over 300 copyrights and maintained detailed records, ""statements of use"", and renewal calendar for 180 registered trademarks worldwide.  Policed and pursued any and all infringements of Ripley's trademarks, copyrights, and domain names.  Approved or rejected all uses of Ripley trademarks for the attractions and insured proper use of logos for the 28 Ripley attractions in the U.S and Internationally which included the Ripley's Believe It or Not! Museums, Aquariums, Haunted Adventures Moving Theaters, Wax Museums and Mini-Golf Courses.         Education     1990     Associate  :   Arts    Valencia Community College   －   City  ,   State      Lawyer's Assistant Program of the National Center for Paralegal Training, Atlanta, GA
Paralegal degree.       1982     High School Diploma      William R. Boone High School   －   City  ,   State              Skills     Administrative duties  Microsoft Office  Transcription skills  Proofing Ads and sales   Maintaining Department Budget  Business Development  Conference and Meeting Scheduling  Drafting Contracits  Powerpoint Presentations  Online Research  Preparing Proposals  File Maintenance  Record Keeing  Public Relations  Scheduling Travel  Excel Spreadsheet Preparation and Maintenance  ​    ",TEACHER
"         READING TEACHER           Summary     I am a highly motivated educator and self-starter with a passionate commitment to learners and their success and growth. I am accountable and thorough with a history of sound decision-making and innovative skills that have helped a plethora of teachers and students succeed.       As a professional educator with an extensive background in student success, I am also a certified Life and Success Coach.         I look forward  to extending my expertise to the teachers and staff at Van Buren Middle School. I believe that student success is inevitable with competent, passionate, ""all in"" teachers that will stand by their side inspiring productivity and essentially life long learners..        Highlights          97% senior student success rate (2016-2017)  15 years of successful teaching experience(tenured)  Hillsborough Alliance for Black School Educators, HABSE Teacher of the Year 2016-2017  Teacher of the Year, Greco Middle School 2005-2006  Rookie Teacher of the Year, Greco Middle School 2002-2003                                     Experience      Company Name     August 2006   to   May 2017     Reading Teacher   City  ,   State      Reading Endorsed   Helped students develop and improve study methods and habits.  Used a variety of teaching methods such as lectures, discussions and
demonstrations.  Improved 97% reading scores to satisfy graduation requirements   Met with parents and guardians to discuss students' progress at least once per
semester.  Established positive relationships with students, parents, colleagues and
administrators.  Encouraged discussion of class material to promote critical thinking and academic success  Implemented remedial programs for students requiring extra help  Participated in regular professional development training to keep up-to-date with new teaching.          Company Name     August 2013   to   June 2016     Sunshine Social Chairperson   City  ,   State      Collected faculty and staff dues  Planned and organized all school events, i.e. Parent Conference Night meals, Birthdays, Retirement Celebration, End of the year luncheon  Morale Booster            Company Name     August 2010   to   September 2012     On-Site Professional Developer   City  ,   State      Led 110 students to improve test scores by more than 37% during the first
semester of the 2015-2016 academic year.  Offered specific training programs to help teachers maintain and improve in classroom management and student success  Used a variety of teaching methods such as lectures, discussions and
demonstrations to promote student success  Provided onsite training for teachers and staff  Planned and executed book studies and faculty trainings          Company Name     August 2006   to   June 2009     Girls JV Basketball Coach   City  ,   State      Motivated and encouraged student athletes to do their best during practices and games '  Met with prospective student-athletes to discuss their experience and goals  Created and ran up-to-date and relevant drills  Monitored the academic performance of student-athletes in addition to their athletic progress  Helped develop each participant's physical and psychological fitness  Maintained and updated attendance forms and insurance records          Company Name     July 2002   to   May 2006     VE Teacher   City  ,   State       Employed  a variety of  assessment tools and strategies to improve instruction in the classroom      Attended a variety of professional development workshops centered on learning goals, classroom management, student motivation and engaging learning activities.      Served on various committees and projects including  Sunshine Committee as the on-site Chairperson         Facilitated activities that developed students' physical, emotional and social growth.       Encouraged students to be understanding with others.       Used the positive reinforcement method to redirect poor behavior.   Conducted small group and individual classroom activities with students based on differentiated learning needs.      Worked with an average of  20  students per class.       Participated in ongoing staff training sessions.             Company Name     August 2002   to   May 2006     Sunshine Social Chairperson   City  ,   State      Collected faculty and staff dues  Planned and organized all school events, i.e. Parent Conference Night meals, Birthdays, Retirement Celebration, End of the year luncheon  Morale Booster		          Company Name     August 2002   to   May 2006     Girls Basketball Coach   City  ,   State       Motivated and encouraged student athletes to do their best during practices and games     Met with prospective student-athletes to discuss their experience and goals     Created and ran up-to-date and relevant drills   Monitored the academic performance of student-athletes in addition to their athletic progress      Helped develop each participant's physical and psychological fitness      Maintained and updated attendance forms and insurance records           Education      University of South Florida     2002       Bachelor of Science  :   Varying Exceptionalities& ESOL    City  ,   State              University of South Florida      Master of Science  :   Educational Leadership School Administration    City  ,   State      Educational Leadership School Administration (on-going)        Accomplishments       Student Development     Education Strategies      Goal Setting      Parent Communication      Creative Lesson Planning      Student-Centered Curriculum Planning    Developed mid-semester evaluation for students to give feedback about current curriculum and suggest alternative course materials and subjects for remainder of year.  Motivated students to engage with course materials for FSA, ACT and SAT   Regularly met with parents to discuss student issues and course weakness areas to improve success rate  Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations  Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory  Increased student reading standardized test scores by 40% by introducing more effective learning techniques such as technology integration        Skills      Highly Effective Teacher   Motivator  Innovator  Successful Leader  Classroom Discipline  Classroom Management  Creative Lesson Planning  Public Speaking  Active Learning     ",TEACHER
"         A LA CARTE CHEF/ CHEF DE CUISINE         Summary    A professional cook with 10+ years of combined on the job work training and experience, with a background in managerial and non-managerial positions from high quality restaurants and organizations, with a firm foundation built on the respect and execution of proper cooking techniques, and the importance of always being able to learn and grow as a professional.      Highlights          Focused and disciplined  High volume production capability  Focus on portion and cost control  Inventory management familiarity      Sous vide technique  Effective Communicator  Organizational Skils  Task Oriented            Experience      Company Name    City  ,   State    A La Carte Chef/ Chef De Cuisine   10/2015   to   Current       Supervise 10 cooks across two kitchens  Encourage and Motivate Staff Members to uphold quality standards in keeping with club traditions and expectations  Planning and Preparation of three seasonal menus  Creating nightly specials revolving around seasonality using as many local ingredients as possible  Contemporary and trendy cuisine, with respect to traditions and favourites of the club and its members  Effectively expedites a la carte service   Management of protein, perishable, and dry goods inventory with a focus on utilisation and cost effectiveness  100- 200 Covers Nightly           Company Name    City  ,   State    Sous Chef   04/2015   to   Current       Effectively Managing a kitchen team of 12 cooks and stewards over two kitchens on property  Tasked with the preparation and execution of special event menus    Planning and executing a daily changing dinner menu   Strong focus on locality of ingredients   Responsible for an extensive running inventory of fresh proteins  Training new cooks and team members to understand quality standards and proper cooking techniques.  75-175 covers nightly          Company Name    City  ,   State    Lead Expeditor   02/2014   to   02/2015       The Masters Golf Tournament  Terrace Kitchen  High Pressure Environment   Time Management   Stress Management   Effective Planning and Organisational Skills.  800-1100 covers in 3 hours          Company Name       12/2009   to   05/2014       Merion Cricket Club, Haverford, PA, Junior Sous Chef  Viking Culinary Center, Haverford, PA, Chef/Instructor  Cloud Catering and Events, NYC, NY, Cook  The Black Rat, Winchester, England, Stage  Craigie on Main, Cambridge, MA, Stage  Four Seasons Resort: Aviara, Carlsbad, CA, Intern          Education           2009     Culinary Institute of America  ,   City  ,   State        Bachelors of Professional Studies ,  Culinary Arts and Restaurant Management . Assisted with numerous  school-sponsored catering events  for up to 450 people. Member of the Inter-collegiate  soccer team  four years, serving as  captain  one year. Kitchen assistant for saturday morning, 15 person Adult Education classes. Residence Assistant, 2 1/2 years         Skills    Interpersonal Skills, cooking, critical thinking, dependability focused, human relations, inventory, listening skills, time and personnel management skills, stress management, supervision, teaching, leadership, enthusiasm, passion for cooking, problem solving   ",CHEF
"         PUBLIC RELATIONS MANAGER         Highlights        Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Adobe Photoshop, Adobe Illustrator, WordPress, Salesforce, MailChimp and Basecamp.              Experience     08/2014   to   Current     Public Relations Manager      Brother Grand is a California based duo that blends psychedelic-folk rock with a twist of film-score soul.  Manage media relations with local and national press, create press releases, invite and host press to events.  Create marketing materials, such as press one-sheet, social network flyers and monthly newsletter.  Run national tour campaign; includes booking, social network promotion and media outreach.  Team Giselle.         10/2010   to   Current     Marketing Director      Team Giselle consists of a large group of Giselle Ayala's friends who have banded together to help in her battle with cancer.  The team raises funds through a variety of events all put together by volunteers.  Create and execute marketing plan for annual series of fundraising events (cancer benefits).  Manage marketing sites, such as Resident Advisor, Nitevibe, SF Gate, SF Station, Facebook, GoFundMe.com, 32auctions.com, etc.  Project lead for fundraising events - run weekly meetings, manage staff, serve as onsite coordinator, and drive all projects to completion.  Develop talent lineup (bands and DJs), manage all sound logistics, and work with venue management.  Creative and content management - work with designers to create event specific flyers (print and digital) and t-shirts, as well as develop copy for promotional items (websites, flyers, etc.).  Manage street team, work with local radio and TV stations for on-air promos.  Developed monthly newsletter to communicate monetary goals, health/treatment status and upcoming events, as well as healthy (vegan) recipes for Team Giselle community.         02/2008   to   Current     Public Relations & Marketing Manager    Company Name   －   City  ,   State      Bay Area native with over 7 years' experience in public relations and marketing, specializing in B2B technology, specifically video/television advertising.  Experience with company rebrands, website overhauls, international expansion campaigns, and crisis communication.  BlackArrow provides advertising and data solutions for next generation TV.  The marketing team handles all public relations, corporate, partner, and product marketing, reporting directly to CEO.  Notable projects include company rebrand, website overhaul and international expansion campaign.  Actively engage, cultivate and maintain global media relationships, manage speakerships, webinars and thought leadership pieces.  Create press releases and supporting documents, receive necessary approvals from key stakeholders, round up press for briefings and push release on the wire and social networks.  Create and execute annual marketing plan, including crafting of high level messaging and managing the marketing budget.  Research, plan and execute all corporate events - trade shows, conferences, and internal events.  Specifically, two major conferences with 12k+ in attendance; national and international.  Create demo material, show messaging, and briefs for internal teams and press.  Work with technology partners to develop joint marketing materials, such as press releases, data sheets, event sponsorships, and speaking opportunities.  Manage corporate website, blog, and social network sites - write copy for sites, create graphics, and maintain website with up to date material such as events, news and product releases.  Curate and distribute daily news from industry briefs to internal governance team, PR firm and social network sites.  Manage creative agencies, PR firms and bi-coastal executive assistants.  Brother Grand.          Education     2012     De Anza College, Marketing Management Certificate             2005     Associates  :   Art    San Jose City College          Art        Interests    Running, hiking, yoga, playing guitar, singing (in the shower), collecting records, dancing and reading.      Additional Information      HONORS & AWARDS Leading Lights Finalist - Company of the Year"", Light Reading, November 2012 OnMedia Top 100 Private Companies"", AlwaysOn Media, February 2013 Best in Class - Advertising Website"", Interactive Media Council, August 2013 100 Companies that Matter Most in Online Video"", Streaming Media, October 2014 INTERESTS Running, hiking, yoga, playing guitar, singing (in the shower), collecting records, dancing and reading.         Skills    Adobe Illustrator, Adobe Photoshop, advertising, B2B, benefits, budget, bi, cancer, com, conferences, content management, film, fundraising, funds, graphics, leadership, logistics, managing, marketing plan, marketing, Marketing Management, marketing materials, media relations, meetings, messaging, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, network, networks, newsletter, next, press, press releases, PR, product marketing, Project lead, promotion, public relations, speaking, radio, reporting, Research, sound, TV, television, trade shows, video, website, websites   ",PUBLIC-RELATIONS
"         SENIOR CONSTRUCTION PROJECT MANAGER         Summary     Construction Manager successful at finding cost-effective solutions to the various challenges that arise during residential and commercial construction.        Highlights          Permit processing  Building codes and regulations   Safe job site set-up     Site safety coordinator      Organized and detail-oriented      Baseline schedules creation  MS Office proficient  Project budgeting  Cost control  Superb management skills            Accomplishments     Managed a $ [Amount]  project, while supervising a team of  [Number]  workers.  Led the construction of a new  [Number]  home construction project.  Trained and mentored over  [Number]  construction workers, general laborers and apprentices.          Experience      Senior Construction Project Manager  ,   08/2015   to   05/2016    Company Name   －   City  ,   State      Directed construction projects with budgets up to $5M working alongside USAF, USACE and NASA clients along with vendors, consultants, and technical specialists.   Prepared and provided schedule progress reports and analysis on a bi-monthly basis.  Contributed to the planning, scheduling of assignments, cost engineering, procurement of equipment and materials along with budget administration and application for payment requests.  Supervised civil infrastructure scope of work, including bot not limited to, structural foundation modification to existing piles, perimeter footings, stem walls and new foundations for new structures and equipment along with installation electrical conduit and mechanical piping systems.  Provided the supervision of various subcontractors including but not limited to, mechanical piping and HVAC equipment, high and low voltage electrical systems, fire protection facility equipment and civil infrastructure to coordinate and execute the construction of new facilities.          Construction Project Manager  ,   12/2012   to   05/2015    Company Name          Operated as a project technical expert for assignments with budgets up to $15M required for the development and integration of all activities associated with established and maintained ground systems along with baseline architecture for space flight.   Completed design reviews and constructability assessments, along with project cost estimate summary reports.  Reviewed NASA contracted A/E designs and construction rough order of magnitude as well as coordinating the scope of work with architects and engineers.  Organized the development and coordination of multi-disciplined scope of work construction cost including conceptual estimates, equipment and material takeoffs and bid proposals.  Focused on budget management and cost control, as well as timeline management to ensure client satisfaction.  Managed multiple building tradesmen and various subcontractors including but not limited to, mechanical piping and HVAC equipment, high and low voltage electrical systems, fire protection facility equipment, potable and waste water plumbing systems, coatings and corrosion control along with civil infrastructure to coordinate and execute the construction of new facilities and modification to existing structures.  Negotiated contracts and evaluated change order requests of vendors and subcontractors.  Performed job-site walk-downs to verify progress of scheduled activities and analyzed possible subcontractor change orders and/or schedule impacts.          Project Manager/Construction Engineer  ,   09/2009   to   12/2012    Company Name          Directed projects with budgets up to $85M, working with federal and private sector clients along with vendors, consultants, contractors and technical specialists.   Contributed to the planning, scheduling of assignments, design, and cost engineering.  Completed design reviews and constructability assessments, along with project cost estimate summary reports.  Provided technical oversight to designers and technical support staff.  Executed the project scope of work with the use of various abilities such as, the preparation of conceptual drawings, life/safety plans and contract drawings along with specifications and safety requirements for the construction of new buildings and/or modification to existing facilities.  Provided the supervision of various contractors including but not limited to, mechanical equipment, high and low voltage electrical systems, fire protection facility equipment and civil infrastructure to coordinate and execute the construction of new buildings and industrial structures along with modification to existing facilities.  Performed bid evaluations, responded to RFI(s), and reviewed shop drawings for approval to the general contractors and their subcontractors.          Project Engineer V - Architect  ,   03/2003   to   09/2009    Company Name          Lead project technical expert for projects with budgets up to $25M required for development and integration of all design and construction activities associated with established and maintained ground systems and baseline architecture for space flight.   Reviewed government contracted A/E project designs and provided construction oversight related to the most current engineering and construction industry practices.  Provided design and construction documents to implement state-of-the-art construction methods and techniques for repairs and/or replacement of civil, structural, and architectural systems with respect to the best and current engineering and construction industry practices for implementation.  Developed the NASA and USAF construction scope of work required to rehabilitate, renovate, modernize, or provide new ground systems and baseline architecture for ground operations at Cape Canaveral Air Force Station and Kennedy Space Center, Florida.  Performed bid evaluations, responded to RFI(s), and reviewed shop drawings for approval to the general contractors and their subcontractors.  Coordinated and performed schedule integration of utility outages and connections along with conducting walk-downs of existing infrastructure with the operation and maintenance personnel.          Education      Bachelor of Architecture        Montana State University (MSU)   －   City  ,   State              Microsoft 40-hour Office Suite Certification
Microsoft Project Certification 
OSHA 30-hour Construction Safety and Health Program 
OSHA 10-hour Fall Arrest System and Fall Protection Equipment Program                Skills    ADA, Air Force, art, budget management, budgets, budget, building codes, bi, Construction Management, contracts, cost control, client, clients, design and construction, electrical systems, fire protection, government, HVAC, materials, mechanical, Office Suite, Microsoft Project, personnel, plumbing, procurement, progress, proposals, repairs, research, RFI, Safety, scheduling, supervision, technical support   ",CONSTRUCTION
"         SALES ASSOCIATE       Summary     Yoga Instructor who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.   Service-focused professional and friendly team player who quickly learns and masters new concepts and skills. Extensive cash handling experience.           Skills        Microsoft Word, Office, Excel, Power Point, and MindBody software
*Excellent telephone étiquette
*Extremely organized with good time management skills
*Works well under pressure.            Experience     01/2017   to   Current     Sales Associate    Company Name   －   City  ,   State      Greet customers at all points throughout the store.  Maintain constant presence on sales floor to assist customers.  Answer any questions about in store products and seasonal trends.  Communicate current sales and deals in the store to maximize sales.  Provide assistance and customer service in the fitting rooms.  Replenish, fold, hang, and tidy garments throughout the day.  Maintain in-stock and presentable condition assigned areas.  Work with cash register and process transactions in a time efficient manner.  Handle returns of merchandise.  Unload delivery trucks and unpack merchandise Execute reductions, price changes and label merchandise with security tags.         08/2015   to   12/2016     Health Information Specialist    Company Name   －   City  ,   State      Maintain patient medical records in accordance to NMHI, state and federal regulations.  Organize files, collect data, and analyze the data for errors.  Accurately enter information into various computer programs.  Keep sensitive customer or company information confidential.  Research unnamed/orphan papers to ensure proper patient identification and file in the proper patient medical record.  Mail or fax requested information per HIPAA Guidelines to other facilities and keep log of these records being sent.  Scan and file medical information daily into the EMR and review documents to eliminate duplicates.  Verify and cross-reference information in all Health Information Management systems to ensure document accuracy.  Provide attentiveness to the quality, timeliness, and accuracy of the EMR for patient care, legal, revenue, research, and regulatory needs.  Communicate politely and professionally with other medical facilities, insurance companies, co-workers, management, physicians, patients, and others.         01/2012   to   04/2016     Yoga Instructor    Company Name   －   City  ,   State      Plan yoga sequences and prepare class content and format appropriate for student level and style/type of yoga class.  Provide a safe environment for students where they feel comfortable to move at their own level and pace throughout class.  Observe students, guide them into the correct poses and correct them for necessary skill improvement.  Offer modifications during classes to accommodate different levels of students.  Promote balance of the body and mind through effective teaching and demonstrations.  Maintain and clean yoga mats, blankets, and other props.  Sub classes for teachers.  Maintain positive relationships with members to encourage continued class attendance.  Provide health & wellness information and address any concerns.  Support the co-creation of a non-judgmental and fun environment to optimize learning.         03/2012   to   05/2013     Front Desk and Office Assistant    Company Name   －   City  ,   State      Greet and check in students.  Sign students up for classes and enter in students' information.  Provide advice to customers regarding particular products or services.  Advise customers on utilization and care of merchandise.  Assist in display and promotion of merchandise Maintain sales records.  Receive payments for classes and/or yoga merchandise through cash, cheque, and credit card.  Maintain and manage the calendar.  File liability waivers and maintain digital records.  Collect, sort, distribute, or prepare mail and messages for the studio owner.  Help to promote the studio in print and at onsite events.  Perform duties such as cleaning the floors, mats, lobby, and office area.          Education and Training     July 2016     Bachelor of Arts  :   Psychology    The University of New Mexico   －   City  ,   State  ,   United States    GPA: 3.65 Recipient of the Presidential Scholarship       July 2015       Psychology    VU Amsterdam   －   City  ,   State  ,   Netherlands    GPA: 3.5       June 2014           UNIVERSITY OF CALIFORNIA          SANTA   －   City  ,   State      GPA: 3.26 Participant in the National Student Exchange Program        Skills    Organize files, patient care, sales     ",SALES
"         MANAGER, DIGITAL MARKETING AND COMMUNICATIONS       Objective    Obtain the Health Analytic Consultant position at UnitedHealthcare to further my professional career by continuing to utilize and expand my analytic, organizational, and interpersonal skills.      Skills      More than 19 years experience in
healthcare, business development, marketing and planning analysis.  Develop  and manage website for Advocate Physician Partners regarding their Managed Care and Clinical Integration for Population Health Management programs.      Mined data to provide qualitative and quantitative analysis to key stakeholders, including executive team, regarding business initiatives.   Implement innovative solutions
to manage and improve patient health. 
Strategies include:  incorporating
wearable apps in patient portal, telehealth appointments, and online
scheduling for immediate care.    Extensive knowledge, skills and experience with technical databases and
software, such as Content Management Systems (HTML code), Google Analytics,
Google Adwords, and Microsoft Office: 
Excel, Outlook, PowerPoint, SharePoint, and Word.          Professional Experience      Manager, Digital Marketing and Communications     Aug 2014   to   Current      Company Name         Project manager of Advocate's new physician profiles.   51% increase in new patient appointments producing downstream revenue of 32M (based on $1,250/patient).    1.3M physician profile views and 46% increase in total calls YoY.  Launched site in 3 months.   Implemented a benchmark assessment that reviewed and evaluated integrated healthcare systems nationwide.  Presented executive summary that outlined results and recommendations on improvements.   Develop data-driven strategies that transform consumer intent into action and drive conversions.  Project manager of AMGdoctors.com.   23% increase in visits (YoY) and 8% increase pageviews.    41% of traffic comes from mobile devices due to responsive design, social media and ad campaigns.    6,648 web appointments were scheduled through AMG doctors.com in 2015, producing 8.3 million dollars in downstream revenue (based $1,250/patient).   Manager of Advocatedocs.com, Advocate's first digital physician platform providing the latest alerts, policies, and physician referral database.  Exponential monthly growth (26%MoM).   Collaborated with managed care team to develop online communications.  Monitor expenditures to ensure implementation of projects are cost effective.         Senior Web Specialist     Jun 2007   to   Aug 2014      Company Name         Implement and manage continuous improvements based on digital dashboards and market research to increase the effectiveness of AMGdoctors.com and online marketing initiatives.  Research and implement effective online strategies to optimize Search Engine Optimization (SEO) through page titles, content, layout and design, meta/alt tags, headings, links, and images.  Develop Google Adwords campaigns by meeting with the customers, conducting research, developing a proposal, developing Google Ads and keywords, tracking results using Google Analytics, and modifying campaigns to improve results.  Prepare, present, and review reports from a variety of databases within Google Analytics.    Identify, prioritize, and delegate projects to team members.  Project elements include edits and adding content, design layout, project updates, and project review.         Senior Planning Analyst     Jan 2006   to   Jun 2007      Company Name         Conducted online competitive analysis in order to identify competitor strategies on specific site and system growth initiatives.  Created and presented market assessments and recommendations to executive management based on analytic results.  Analyzed physician loyalty and market share.            Jan 2006   to   Aug 2006      Company Name         Interim Director of CRM Data Warehouse.  Managed CRM Data Warehouse budget for system and hospital initiatives.  Developed CRM projects to determine return on investment for the Marketing department and other departments within Strategic Planning and Growth.  Identified internal customers' needs, collected data obtaining the customers' objectives using CRM database, and interpreted the results to assist in strategic planning and marketing.  Developed and conducted CRM training for planning,CRM Analyst and internal customers, which entailed: data sources, relational databases, setting theories, building filters/queries, creating mail lists, and generating standard reports producing demographic profiles and encounter analysis for determining ROI.  Created SQL reports using CRM database.  Filtered data from Allegra, IDX, Contact Center Database, Credentialing Office, Physician Lists, and other internal customer/patient source lists.  Analyzed and compiled results in an organized report, and presented data for system/departmental strategic planning.         Education      Masters of Science  ,   Public Service Management, Healthcare Administration   06/04     DePaul University         Public Service Management, Healthcare Administration       Bachelor of Science  ,   Biological Sciences   5/96     University of Illinois         Biological Sciences       Professional Affiliations    Member of the American Marketing Association.  Member of DePaul University Alumni Association.  Member of the University of Illinois Alumni Association.      Awards      2016 BIA/Kelsey GOLOCAL award in sales and revenue  2016 Best Healthcare Provider Integrated Ad Campaign Internet Advertising Award     ",ADVOCATE
"         SENIOR LEAD TECHNOLOGIST EDITOR           Professional Profile    Over 25 years of experience providing technical support and project management in the system safety and environment, safety and health disciplines.  Experience includes: MIL-STD-882 system safety programs; system safety reports and analyses; Programmatic Environment, Safety, and Occupational Health (ESOH) Evaluation (PESHE); policy analysis and development; environmental planning; regulatory compliance evaluations; DoD systems acquisition program oversight and support, pollution prevention (P2) programs and technology transfer.  I have extensive experience working with DoD Components and am retired from service with the U.S. Navy.  Certified as a Navy Principal for Safety and currently hold a TOP SECRET clearance.      Qualifications          Vast technical knowledge  Project management  Background in [engineering focus]  Strong presentation skills  Complex problem solver  Advanced critical thinking                Experience      Senior Lead Technologist Editor    January 2000   to   Current     Company Name           Defined application problems by consulting with clients to evaluate procedures and processes.  Developed a new customer base consisting of  [Number]  accounts.  Managed budget forecasting, goal setting and performance reporting for all accounts.  Directly managed multi-million co-operative budgets supporting global GTM strategy.  Identified strategic partnerships and gathered market information to gain a competitive advantage.  Delivered performance updates, quarterly business reviews and planning meetings.  Targeted new long-term business partner prospects and closed  [Number]  deals in  [Time period]  in the  [Industry]  industry.  Tracked RFPs and bids to develop new business opportunities.  Planned strategic brand-building events to expand the product portfolio.  Contacted new and existing customers to discuss how specific products could meet their needs.  Identified, coordinated and participated in client relationship-building activities and meetings.  Added value to marketing material by introducing creative advertising concepts.  Cultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems.  Answered customer questions regarding products, prices and availability.  Created and conducted unique marketing proposal presentations and RFP responses.  Generated business development awareness by implementing in-depth sales and marketing training programs.  Managed numerous projects simultaneously within budgetary restrictions.  Collaborated with engineers and project managers regarding design parameters for client projects.  Managed team of  [number]  of professionals.  Served as mentor to junior team members.  Served as mentor to junior team members.  Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.  Conducted analysis to address  [issue]  which led to  [positive outcome] .  Monitored multiple databases to keep track of all company inventory.  Analyzed customer and stakeholder needs, generated requirements, perform functional analyses and implemented Requirements Management Plans.                          Provide comprehensive program management and technical support for system safety and environmental policy-making and oversight roles for ASD (EI&E), SAF/AQRE (Systems Engineering Policy) and several DoD clients.  Actively participate in the DoD-AIA Working Group (WG) updating National Aerospace Standard (NAS) 411-1, Hazardous Materials Target List; coordinate DoD WG activities to research and review hazardous materials to be listed.  Conduct technical reviews and track the progress of systems acquisition programs from an environment, safety, and occupational health perspective.  Provide system safety and environmental expertise for DoD Program Support Reviews led by ODASD (SE) and acquisition programs.  Key technical SME for writing the Guide for Environment, Safety, and Occupational Health (ESOH) considerations in the Systems Engineering Plan (SEP), Programmatic ESOH Evaluation, and National Environmental Policy Act (NEPA)/Executive Order (EO) 12114 Compliance Schedule; and the HSI and ESOH Handbook for Pre-Milestone A JCIDS and AoA Activities, both published by ASD (EI&E).  Provided Environment, Safety, and Occupational Health (ESOH) expertise and technical writing for the Common Analytical Laboratory System (CALS) Increment 1, MS B and the Network Tactical Common Data Link (NTCDL), MS B Programmatic ESOH Evaluation (PESHE) and Systems Engineering Plan (SEP) documents.  Contributed to the independent review of the Mark 51 Gun Weapon System Magazine Fault Tree Analysis; and, researched and completed the Secure Enclave Session Controller (SESC) System Safety Hazard Analysis Report (SSHAR).  Provided policy, system safety and environmental expertise to the government lead for the revision of MIL-STD-882D, ""DoD Standard Practice for System Safety.""  Consolidated hundreds of comments from DoD, DoD Components and industry for the new Standard, which was published as MIL-STD-882E in May 2012.  Provided system safety support to the LPD 17 Class Topside and Cargo Principal for Safety.  Reviewed test results and reports, conducted hazard analyses, prepared safety plans, and prepared a Weapon System Safety review Board (WSESRB) Technical Data Package (TDP) for LPD 17 Class MK 46 MOD 2 GWS Barbette HVAC Modifications; the TDP was submitted and approved.  Reviewed the Engineering Change Request to modify the hull to accommodate a new Airborne Expendable Countermeasures (AECM) Assembly/Ready/Service Magazine.  Analyzed technical documents and drawings, Navy explosives safety policy and requirements, developed a Safety Plan, summary of key safety requirements, and a Preliminary Hazard List.  Provided system safety support to the Navy Principal for Safety for the Mine Resistant Ambush Protected Vehicle (MRAP).  Coordinated with the Joint Program Office system safety and engineering staffs to provide input on Safety of Use messages, hazard analysis and risk assessments, safety evaluation of Engineering Change Proposals and other technical documentation.  Participated in the MRAP Rollover Risk Reduction IPT as a Navy member and made recommendations for improved driver training and mitigations for safety risk to personnel and equipment in the event of a rollover.  Provided support to ASN (RDA) to develop system safety criteria for Navy Probability of Performance Success metrics and Gate Reviews to institutionalize ESOH policy requirements for acquisition.  Organized and facilitated a Safety Working Group comprised of members from across Navy Systems Commands to develop safety criteria statements for each of the Navy systems engineering technical reviews (SETR).  Both of these projects will increase the fidelity and visibility of system safety programs within the Navy.  Technically reviewed the SENTINEL Class Fast Response Cutter Hazard Tracking Database; of the 400 hazards identified, the review focused on the 30-40 High and Serious Risks due to time constraints.  Served as the Executive Secretary for the DoD Acquisition ESOH Integrated Product Team and helped formulate DoD policy to fully integrate ESOH into the acquisition and systems engineering processes.  As for the ESOH Community on the Defense Acquisition University's (DAU) Acquisition Community Connection site, develops detailed guidance and best practices on acquisition ESOH and system safety topics to assist acquisition programs.  Led a team of experts to the ""ESOH in Acquisition"" booklet for DoD to provide acquisition professionals a tool that maps when system safety activities should be performed to influence system design throughout the systems engineering process.  Developed the ESOH technical content for DAU Continuous Learning Modules ""ESOH in Systems Engineering"" and ESOH in JCIDS"" and DAU core acquisition, logistics, and systems engineering courses.  Acted as ESOH assessor for Navy Independent Logistics Assessments, synthesized data from multiple technical sources and evaluate the effectiveness of acquisition programs' planning, procedures, and implementation of ESOH requirements.  Updated the ""Strategic Environmental Goals in the Systems Acquisition Process,"" to help Navy acquisition program managers focus their ESOH integration efforts to ensure compliance of future systems and facilitate Fleet operations and training.  Provided system safety and environmental expertise for the development of the PESHE Document Authoring Tool (DAT) for Naval Air Systems Command.  PESHE DAT enhances the efficiency and effectiveness with which ESOH Coordinators and Principals for Safety are able to generate PESHEs documents by automating risk assessment and documentation processes, provides collaborative environment, and a repository of policy and best practices.          Environmental Scientist    January 1996   to   January 2000     Company Name          Provided broad-based program management, technical and regulatory analysis support at the headquarters level to the Department of the Navy, Chief of Naval Operations Environmental Readiness Division (CNO N45).  Developed and reviewed business plans, technical, scientific and engineering studies in support of pollution prevention (P2) initiatives.  Performed P2 opportunity assessments, P2 technology assessments and transfer, cost-benefit analysis of application and implementation of selected technologies, develop plan for Navy-wide implementation of selected technologies.  Provided support for environmental life cycle cost analysis for Navy weapons system programs.  Provided systems acquisition policy support and planning.          Chief Aviation Support Equipment Technician    January 1978   to   January 1996     Company Name          Air Warfare), E-7 (RET).  Managed Environmental and Safety Programs for Navy Management Systems Support Office Detachment Pacific and USS Forrestal (AVT-59).  Performed waste stream analysis and implemented waste and source reduction procedures on Navy ships and installations.  Managed Hazardous Materials program; tracked HAZMAT from purchase through its life cycle to TSDF, recycle, or approved landfill.  Received commendation from Commander Naval Air Forces, Atlantic inspection team for outstanding management of HAZMAT program.  Performed database administration and maintenance and supply functional analysis for the Naval Aviation Logistics Command Management Information System (NALCOMIS).  Coordinated numerous major system hardware and software upgrades, performed functional testing and analysis of the system releases.  As Implementation Team Leader, coordinated and planned deployment of NALCOMIS information system at various Navy and Marine Corps activities.  Implementation included site survey to determine user needs and physical locations, procurement of hardware and software, installation of infrastructure, database development and tailoring, training of on site personnel, and monitoring of the new system.          Education      MS   :   Environmental Management  ,   1996    National University          Environmental Management        BA   :   History/Government  ,   1991    Columbia College          History/Government        Affiliations    International Council on Systems Engineering (INCOSE)
National Defense Industry Association (NDIA)      Publications    DoD-AIA Working Group's Progress on NAS 411-1, Hazardous Materials Target List Update, K. Gill, NDIA Systems Engineering Conference, October 2015. MIL-STD-882E: Eight Element Process Changes - Highlight the New Details and Requirements, K. Gill, NDIA Systems Engineering Conference, October 2012. MIL-STD-882E: Risk Acceptance Requirements and Scenarios, K. Gill, NDIA Systems Engineering Conference, October 2012. Educating the Workforce for Early Integration of ESOH into JCIDS and Systems Engineering, R. Mirick and K. Gill, NDIA Systems Engineering Conference, October 2011 and NDIA Environment, Energy Security & Sustainability Symposium, May 2012. Safety in Naval Systems Engineering Technical Reviews (SETR), K. Gill and K. Thompson, NDIA Systems Engineering Conference, October 2010 and NDIA Environment, Energy Security & Sustainability Symposium, May 2011. Using MIL-STD-882D w/CH 1 to Manage Hazardous Materials, K. Gill, NDIA Systems Engineering Conference, October 2009. Acquisition Environment, Safety, and Occupational Health (ESOH) -DoDI 5000.2, K. Gill, NDIA Systems Engineering Division, System Safety Committee, Meeting, April 24, 2008. System Safety in Systems Engineering Tutorial, K. Gill, A. Stokes, S. Forbes, NDIA Joint Services Environmental Management Conference, May 17, 2007. Systems Safety - Systems Engineering Methodology for Managing ESOH Risks, K. Gill, Equipment Safety Assurance Symposium, UK Ministry of Defense, November 15, 2007. UK and U.S. Approaches to ESOH Management in Defence Acquisition Projects, K. Gill and S. Rintoul, Equipment Safety Assurance Symposium, UK Ministry of Defense, November 15, 2007.       Skills    AIA, business plans, hardware, content, Controller, cost analysis, clients, database administration, Database, database development, documentation, Fast, focus, functional, government, HVAC, inspection, Team Leader, Logistics, Mark, Materials, Office, MOD 2, weapons, Management Information System, Navy, Naval, NAS, Network, Occupational Health, personnel, processes, procurement, program management, progress, Proposals, research, risk assessment, Safety, scientific, Strategic, system design, Systems Engineering, technical support, Systems Support, technical writing, technical documentation, upgrades   ",AVIATION
"         DIGITAL MARKETING SPECIALIST             Highlights          Strong Digital Marketing experience using Social Media platforms  Proficient in the following programs, tools, and applications:  Slack, Google Analytics, AdWords, Site Catalyst / Omniture / Adobe Analytics, Microsoft Excel and Word / Apple Pages and Numbers, Adobe Creative (Photoshop, Lightroom, Illustrator) Final Cut Pro, Avid, Mail Chimp, Constant Contact, Work Zone, Mind Jet, Salesforce, GitLab, GitHub, CVS, WordPress, Dreamweaver                    Experience      Company Name     January 2014   to   Current     Digital Marketing Specialist   City  ,   State      Strategic Management: Use expertise to interpret e-commerce merchant objectives, data insights, and digital marketing requirements into digital plans.  Push thinking on customer/merchant projects and integrate search marketing into broader digital marketing channel performance for more advanced acquisition and lead generation initiatives.  Applies analytic and technical skills to problem solve and iterate campaigns.  Observes and follows e-commerce and technology trends and resources as they emerge into the marketplace.  Analyzes and interprets raw data points to uncover new business opportunities.  Interprets charts, spreadsheets and presentations to create marketing opportunities.  Identifies needs and opportunities and develops action plans to address.  Able to think strategically and tactically.  Developers appropriate project plans and timelines, coordinates and negotiates project plans with other team members and departments.  Ensures project completion, accuracy and frequently updating senior management of project progression.  Digital Operations: Identifies process improvements across planning and account management with the goal to optimize business operations.  Working independently with minimum supervision, demonstrates digital expertise by guiding the users on best practices and teaching them how to leverage systems functionalities in effort to introduce business efficiencies.  Designs content, architecture, and layout to facilitate a responsive site and ensuring the site is optimized and is cross-platform and cross-browser compatible from customer feedback / experience and subject matter experts (SMEs).  Possesses strong organizational and time management skills, driving tasks to completion.  Develops the demand generation strategy and manages the marketing programs that drive demand for cross border products.  Digital Agility: Excels in a collaborative environment by coming up with ideas, and contributing to the conversation with quick-thinking and solutions.  Builds solid, effective working relationship with others.  Facilitates and participates in group interactions by adding to brainstorming and building on ideas.  Relates to individuals and nurtures talent is central to effectively working together.  Constructively works under stress and pressure when faced with high workloads and deadlines.  Able to adjust readily to change and adapt as needed.  Ability to express ideas clearly and convey necessary information and interacts effectively with all levels of management.  Maintains a positive attitude in the face of criticism, rejection, or failure.  Service as the market intelligence expert on the cross border audience and competition.  And a sense of humor helps make collaboration more fun.  Provides subject matter expertise for usability and FedEx.com style guide adherence across all websites and web applications.  Email Marketing & Automation: Codes and manages email marketing and marketing automation programs including set-up, scheduling, testing, tagging and deployment of one-time, recurring, and triggered campaigns.  Troubleshoots technical issues related to integration, templates, list segmentation, lead scoring and grading and other aspects of marketing automation execution, as required.  Recognizes and attends to important details with accuracy and efficiency.  Tools and Programs: Bronto Software, Dreamweaver, Sublime Text.  Search Engine Marketing:  Perform keyword research and use for on-page search engine optimization (SEO).  Research and analyze competitors and develop and implement link-building strategies.  Collaborate with development teams to ensure PPC and SEO best practices are followed.  Perform analysis and SEO strategy on site keywords, conversions, performance, traffic, and target goals to improve conversion rates.  Tools and Programs: Adobe Analytics (Omniture / Site Catalyst), Google Analytics, ObservePoint, New Relic and Google AdWords.  Digital PR:  Identifies opportunities for digital marketing and PR efforts highlighting editorial, product, and brand stories.  Creating content marketing initiatives to strategic alliance with merchants for global efforts.  Great networking skills and confidence to coordinate with key business stakeholders.  Go-To-Market and Sales:  Creates collateral for sales force, go-to-market messaging, positioning, and competitive differentiation.  Develops sales tools to support the selling process.  Plans the launch of new products and releases, product version updates, and managers the cross-functional implementation of the plan across teams.  Analysis & Insights: Conduct reporting and detailed analyses to understand performance of marketing, user experience, and content.  Evaluate campaign progress for bottom-line impact, ROI, and customer insights that lead to optimization recommendations for iterative improvements.  Monitor speed and applications to increase digital user experience (DUX) with tools and professional practices such as ObservePoint, A/B Testing, Usertesting.com, New Relic.  Manage website updates and site skeleton along with maintaining brand continuity throughout all digital web pages with analytic tools and customer interaction such as Adobe Analytics (Omniture / Site Catalyst), Dreamweaver (HTML), Parallel, Tortoise, New Relic, Adobe Experience Manager (AEM), Sketch.  Previously used CMS Wordpress.  Analyze campaign and sales data to enable informed marketing decisions.  Assimilates research data from a variety of sources, analyze, and recommend appropriate courses of action to take.  Analyzes and resolves complex issues and problems in a sound and timely fashion.  Able to prepare / analyze appropriate reports and other business correspondence.          Company Name     January 2014       Marketing and Innovative Partnership Manager   City  ,   State      Created resources and educated teachers, prospective students, and parents the value of the opportunities, exposure, experience, and high tech education Ringling College provides for their students and alumni to help advance their careers.  Gathered and analyzed data on competitor activity; and on student demographics, and preferences.  Designed surveys and opinion polls of incoming and current students.  Produced multimedia presentations combining still images, sound, text, video and animations for award show.          Company Name     January 2013   to   January 2014     Marketing Director   City  ,   State      Proposed and implemented new procedure to pricing tiers for sponsorship that increased involvement by 5% from previous years.  Conceived and executed marketing strategies and programs to increase the profitability of new and existing products and services.  Planned, directed, and implemented Sarasota Film Festival's marketing communication activities.  Created a marketing plan for the 2014 Festival increasing Box Office Opening Sales by a record breaking 16%.  Overall event and film sales increased by 18% from previous year.  Relied on extensive experience and judgment to plan and accomplish goals.  Communicated consistent messages across print, radio, TV, and digital media.  Produced, or acted as liaison with companies that produced, advertising, and marketing collateral.          Company Name   January 2009   to   January 2014     Marketing Consultant and Creative Manager           Consulted small businesses on how to improve their own SEO.  Managed website, SEO, keywords and implemented the social media, and digital marketing strategies ranking Ashley Photography the top searchable photographer in the Caribbean.  Built WordPress blogs and coding including website design, developing, and executing site and redesigns.  Developed and maintained a comprehensive social media strategy that defined how social media marketing techniques will be applied to increase visibility and traffic across all brands and products.  Lead the development of organization - wide social media management standards, policies and rules of engagement for social media.  Customized, edited, and created digital image art for clients.          Education      University of Florida      Bachelor of Science              Certified Professional Photographer (CPP)
FedEx ""Rising Star"" for teamwork              Skills    account management, Adobe, Dreamweaver, Photoshop, advertising, Apple, art, Automation, Avid, business correspondence, business operations, charts, CMS, com, competitive, content, conversion, clients, CVS, driving, e-commerce, editorial, Email, senior management, fashion, Film, Final Cut Pro, functional, Google Analytics, HTML, Illustrator, image, layout, Dreamweaver
3, marketing plan, marketing strategies, marketing, market, marketing collateral, marketing communication, Market and Sales, messaging, Microsoft Excel, Mail, Office, Word, works, multimedia presentations, networking, optimization, organizational, page, Photography, Photographer, policies, positioning, presentations, PR, pricing, coding, progress, project plans, express, quick, radio, reporting, Research, selling, Sales, scheduling, search engine optimization, Social Media platforms, sound, spreadsheets, stories, strategy, strategic, Strategic Management, supervision, surveys, teaching, teamwork, TV, time management, video, web applications, website design, website, websites, web pages   ",DIGITAL-MEDIA
"         ACCOUNTANT           Professional Summary    To obtain a position in a fast-paced business office environment, demanding a strong organizational, technical, and interpersonal position utilizing my skills and attributes. Attributes Self-motivated and honest; good work ethic Effective working alone or as a cooperative team member Reliable and hard-working; thorough in completing projects Committed to excellent customer service       Core Qualifications        Intermediate Word									Advanced Excel									PowerPoint
Intermediate Access							Accounts Receivable					Accounts Payable 			 QuickBooks Enterprise 					Outlook		  						Customer Service            Experience      Accountant    January 2011   to   November 2015     Company Name   －   City  ,   State      Processed accounts receivables payments received by ACH, Lockbox, Credit Card and Checks.  Maintained all banking activity.  Documented all loan and other payments to the proper G/L Accounts.  Review and maintain all positive pay processing with the bank.  Review and processed accounts payables reports.  Processed all accounts payables by check, domestic and international wires, ACH, and credit card.  Reconcile all bank statements.  Maintained all credit card activity for all credit card holders, documented transactions to the proper G/L Accounts.  Calculate and process all Sales quarterly commission reports.  Review and complete all credit checks and reference checks on new customers.  Maintain and file the quarterly reports for the Job Development Credit with the State of South Carolina.  Order passports and Visa's for international travel.          Accounts Receivable Clerk    January 2008   to   January 2010     Company Name   －   City  ,   State      Performed data entry.  Processed accounts receivable payments.  Reconciled delivery driver's cash and checks with daily invoices.  Corresponded with customers through email and phone calls on overdue invoices.  Sent bi-weekly and monthly statements.  Created and maintained monthly inventory depletion and sales reports to suppliers.  Balanced and solved problems with customer's accounts.  Filed customer and suppliers invoices.  Ran daily trial balance.  Ran the end of day closing reports.          Mortgage Underwriter    January 2006   to   January 2008     Company Name   －   City  ,   State      Processed new residential mortgage loan submissions.  Provided clear and consistent written and verbal communications with customers/clients.  Provided a strong analytical aptitude for reviewing credit reports, bank statements, preliminary title reports and appraisals.  Corresponded with customers, loan officers, and account managers for information needed.          Commercial Auto Underwriter    January 2004   to   January 2006     Company Name   －   City  ,   State      Processed new business commercial auto applications and issued endorsements.  Performed data entry, reviewed applications, loss runs and driving records.  Provided clear and consistent written and verbal communications with customers/brokers.  Gail L.  Lugo		Page 2 864-472-7092.          Personal Auto Underwriter    January 2001   to   January 2004     Company Name   －   City  ,   State      Processed new business, renewals and endorsements.  Performed data entry, reviewed applications, loss runs and driving records.  Processed account receivable premium checks for insurance premiums.  Consistently resolved and answered customer concerns and questions by properly and promptly reviewing policies, endorsements and premium payments.          Claims Examiner    January 1983   to   January 2001     Company Name   －   City  ,   State      Trained coworkers on multiple tasks and administrative functions.  Reviewed medical records and made decisions regarding disability payments.  Performed data entry.  Created, designed and maintained various insurance documents which complied with Truth and Lending regulations.  Responded to and resolved all customer inquiries via telecommunications and written correspondence.  Developed and maintained measures of self-directed team performance which improved workflow.  Consistently exceeded company goal of required number of paid claims per hour.  Performed journal entries and ledger postings.  Reconciled bank statements, budget accounts, and accounts receivable/payable records.  Rapidly promoted from Level I to Level III within a one-year period due to excellent work performance.          Education      Computer Applications Specialist Certificate Program   :     2008    Martinez Adult Education, Business Training Center   －   City  ,   State                Skills    accounts payables, accounts receivables, Accounts Payable, Accounts Receivable, administrative functions, trial balance, banking, budget, bi, closing, Computer Applications, Credit, clients, Customer Service, data entry, delivery, driving, email, insurance, inventory, ledger, Access, Excel, Outlook, PowerPoint, Word, mortgage loan, Enterprise, policies, QuickBooks, Sales, sales reports, telecommunications, phone, workflow, written   ",ACCOUNTANT
"      P        AVIATION SUPPLY SPECIALIST         Summary     Ambitious student pursuing Computer Science degree eager to contribute developed knowledge in Delivery/supervisory role. Skilled in technical and teamwork. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.       Skills          Report creation  Freight operations  Adaptive team player  Dependable and reliable  Materials transport  Skilled forklift operator  Cargo handling  Defensive driver training  Report creation  Storage procedures  Reviewing records      Personnel mentoring  Reliable and trustworthy  Critical thinking  Data management  Team management  Friendly, positive attitude  Basic math  People skills  Microsoft Office  Team building  First Aid/CPR            Experience      Aviation Supply Specialist     City  ,   State      Company Name  /   Aug 2017   to   May 2021       Tracked, documented and updated the stock system with precise attention to detail and recordkeeping requirements.  Coordinated materials delivery to units world-wide.  Validated and processed requisitions for new unit supplies.  Assisted with unit budgeting by entering accurate purchase orders and tracking exact expenses.  Operated forklift to elevate or place merchandise in appropriate areas.  Communicated effectively with members of public in often crowded and noisy environments.  Received orders via phone, mail, fax and internet daily.  Coordinated shipping and receiving schedules with production to assist in traffic control on docks.  Packed over  [Number]  pounds of  [Type]  products daily while keeping detailed records of productivity and identifying areas for improvement.  Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.  Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.  Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.  Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.  Replenished inventory with focus on addressing customer needs.          Prep Cook     City  ,   State      Company Name  /   Jan 2016   to   Jun 2017       Adhered to all regulatory standards regarding safe and sanitary food prep.  Maintained consistent quality and high accuracy when preparing identical dishes every day.  Made all meals in accordance with company standards and requirements.  Executed proper techniques when preparing menu item ingredients.  Kept stations stocked and ready for use to maximize productivity.  Rotated stock items and ingredients to maintain efficiency and freshness.  Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.  Maintained clean and orderly appearance throughout kitchen and dining area.  Dressed, seasoned and garnished appetizers and salads to prepare for food service.  Cooked food following specific measurements and recipes.  Grilled and deep fried various foods, including meats, potatoes and fish.  Verified proper food preparation by regulating temperature of ovens, broilers, grills and roasters.  Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.  Assisted with dining room tasks by removing soiled dishes during meal service and returning to kitchen for washing.  Offered support to other stations in high-volume shifts or as needed.  Organized and labeled stock of ingredients to maintain needed inventory levels.  Assisted with training and development of new talent.          Delivery Driver     City  ,   State      Company Name  /   Nov 2015   to   Mar 2016       Operated and maintained heavy equipment safely, including forklifts, stair climbers and pallet jacks.  Operated manual and mechanical equipment safely to minimize injury and accident risks.  Completed daily pre-trip inspection checklist before first delivery.  Directed efficient product loading and checked load balance to prevent on-the-road incidents.  Answered customer questions regarding shipments.  Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.  Handled merchandise in accordance with product handling standards.  Operated delivery vehicles  four  days per week, averaging  100 plus  miles on road and  over 100  customers served daily.  Delivered rush merchandise on tight schedules to meet customer targets.  Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.  Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.  Resolved customer complaints and adjusted orders.  Completed order forms and collected payments to keep customer accounts current.  Grouped and routed deliveries according to designated areas to maintain efficient delivery times.  Obtained signatures on all invoices and credits to stay on top of paperwork requirements.  Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.  Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.          Education and Training      Bachelor of Science  :   Aviation Management And Operations    Florida Institute Of Technology-Melbourne      City  ,   State        Dean's List Honoree  semester one 2020   3.2 GPA          High School Diploma      Olympia High School     Jun 2017     City  ,   State              Technical Degree  :   Hotel And Resort Management     Orange Technical College     May 2016     City  ,   State              Some College (No Degree)  :   Sports And Marketing Mangement    Orange Technical College      City  ,   State        3.85 GPA          Some College (No Degree)      .              Accomplishments      Consistently maintained high customer satisfaction ratings.  Certificate of accommodation (USMC) and   Navy  and Marine Corps Achievement Medal      ",AVIATION
"         BUSINESS DEVELOPMENT MANAGER/PROGRAM DIRECTOR           Executive Profile    Marketing   and   sales   executive   who   thrives   in   energetic,   high-pressure,   competitive   environments.   Creative,results-orientated dynamic  professional  with extensive educational  and professional  expertise with  long  trackrecord of success in direct sales and brand management. 
Exceptional  problem   solver, natural   leader   and  skilled  mediator   who   excels   at  bringing  out   the  best   in  allemployees. Disciplined and versatile in resource management while facilitating growth in sales, marketing andbusiness enterprises to support corporate objectives.      Skill Highlights        Top-ranked sales executive leading largeNational account management organizations.Organizational psychology and managementExcellence in strategic business policy.sciences.Direct sales trainer and staff developmentPlanning and control.manager.Public and client relations.Marketing and economic policy.Revenue and market expansion. Resource optimization.Excellent communicator.Compelling leadership skills.Complex project negotiator.International business and marketing.Advanced problem solving abilities .              Professional Experience      Business Development Manager/Program Director    February 2014   to   Current     Company Name   -   City  ,   State      Designed and implemented a strategic marketing initiative for First Interstate Bank entitled, ""Bank of theFuture.""   Market share and revenue grew by over 300% and the program, which included the training ofbank employees in direct sales, was rolled out Nationally.Developed sales training protocols for ADP's new ""P.C.  Payroll"" product line which eventually dominated themarketplace.Recruited, trained and managed an agent sales force for AT&T's GBS Division which grew to in excess of250 million dollars in revenue per year.Built successful telecommunications company that quickly grew to 30-plus employees and 5 million dollarsin annual revenue.  Responsible for all aspects of the organization including direct sales.          Program Director    September 2011   to   January 2015     Company Name   -   City  ,   State            Senior Counselor    November 2008   to   August 2011     Company Name   -   City  ,   State            Substance Abuse Counselor    August 2006   to   November 2008     Company Name   -   City  ,   State            Substance Abuse Counselor    September 1993   to   August 2006     Company Name   -   City  ,   State            President/CEO    January 1990   to   May 1993     Company Name   -   City  ,   State     Chief Executive Officer of medium-size Telecommunications Corporation. Managed the day-to-day tactical and long-term strategic activities within the business.   Capitalized on industry changes to maximize company revenue.   Conducted cost, schedule, contract performance, variance and risk analysis.   Drafted business plans, budgets and quarterly and semi-annual business reviews.   Coached and mentored 38 staff members by offering constructive feedback and taking interest in their long-term career growth.  Conducted all sales training to insure for quality and effectiveness consistent with the mission and objectives of U.S. Telecom.   Established knowledge-sharing processes for 38 associates throughout the organization.   Increased monthly sales by 70% by implementing strategies to develop and expand existing customer base through up-selling and cross-selling   Managed budget forecasting, goal setting and performance reporting for all accounts.   Identified strategic partnerships and gathered market information to gain a competitive advantage.   Optimized current revenue streams by networking for additional business prospects with established clients.   Planned strategic brand-building events to expand the product portfolio.   Contacted new and existing customers to discuss how specific products could meet their needs.   Identified, coordinated and participated in client relationship-building activities and meetings.   Added value to marketing material by introducing creative advertising concepts.   Cultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems.   Answered customer questions regarding products, prices and availability.   Identified issues with existing marketing material to drive process improvements.   Developed growth plans by identifying key clients, key targets and priority service lines.   Leveraged lead generation tools to increase profitability and product presence in the marketplace.   Generated new sales opportunities through direct and telephone selling and emails.   Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.   Maintained up-to-date knowledge of industry, target accounts and competitive landscape.   Developed innovative business plans and sales strategies for vertical markets.   Coordinated and managed major proposal processes from initiation to implementation.   Generated business development awareness by implementing in-depth sales and marketing training programs.            Senior Territorial Manager    April 1988   to   January 1990     Company Name   -   City  ,   State     Spearheaded Agent Program, resulting in a 300% increase in revenue.   Spearheaded cross-functional initiative to achieve cross-selling and up-selling to new and existing customer base   Trained all sales agents to up-sell add-on services to existing customers, generating incremental revenue and creating relationship-selling.   Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews.   Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments.   Consistently secured new accounts, resulting in a 300% increase in year over year revenue.   Trained sales teams on educational products at seminars and special events.   Delivered exceptional account service to strengthen customer loyalty.   Negotiated details of contracts and payments and prepared sales contracts and order forms.   Led sales calls with team members to establish sales and customer retention goals.   Monitored customer preferences to determine focus of sales efforts.   Generated monthly and annual sales reports.   Created and directed sales team training and development programs.   Shared product knowledge with customers while making personal recommendations.   Trained in negotiations and time management.   Recommended and helped customers select merchandise based on their needs.   Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.   Informed customers about sales and promotions in a friendly and engaging manner.   Trained new employees on company customer service policies and service level standards.           District Manager    May 1986   to   March 1988     Company Name   -   City  ,   State            Credit/Marketing Manager V.P    March 1984   to   April 1986     Company Name   -   City  ,   State            Education      Ph.D   :   Business Administration  ,   2003    California Coast University   -   City  ,   State      GPA:   GPA: 9 Summa Cum Laude    Business Administration GPA: 9 Strategic Business Policy, Marketing and Economic Policy, Organizational Psychology,
Cultural Dimensions of Management, Corporate Finance, Planning and Control, Management of Business and PublicOrganizations, Human Resource Management, Human Behavior in Organizations, Management Theory and PracticeCritical Thinking/Problem Solving and International Marketing. Summa Cum Laude        MBA   :   Business Administration  ,   2002    California Coast University   -   City  ,   State      GPA:   GPA: 0 Summa Cum Laude    Business Administration GPA: 0 Emphasis on Organizational Behavior, Managerial Decision Making, E-Business, Management Science,
Quantitative Methods, Human Relations, Financial and Marketing Management, Business Law, ComputerTechnology for Managers, The Research Process. Summa Cum Laude        Bachelor of Science   :   Business Administration Psychology, Sociology, Business Management, Organizational Theory and Behavior, Marketing,Economics and Communications  ,   2000    California Coast University   -   City  ,   State      GPA:   GPA: 0 Graduated Summa Cum Laude    Business Administration GPA: 0 Psychology, Sociology, Business Management, Organizational Theory and Behavior, Marketing,Economics and Communications Graduated Summa Cum Laude        Prerequisites for State Certification: Addictions Studies   :     2006            Case Management and Documentation, Addictions Studies
Hospital Corpsman/Psychiatric Technician   :     1980    Palo Verde Junior College   -   City  ,   State              Hospital Corpsman School, EMT-II, Psych Technician, Crisis Intervention
Certified Substance Abuse Counselor. All College Transcripts are available upon request.        United States Navy                  Interests    Volunteer at Pegasis Riding Academy for handicapped children and adults.Work with at-risk teens on substance abuse and gangs (CGA)      Additional Information      COMMUNITY SERVICE
Volunteer at Pegasis Riding Academy for handicapped children and adults.Work with at-risk teens on substance abuse and gangs (CGA)        Skills    account management, ADP, Business Law, Case Management, Corporate Finance, Counselor, Crisis Intervention, client relations, Decision Making, Dimensions, Direct sales, Documentation, E-Business, Financial, Human Resource Management, Human Relations, International business, International Marketing, leadership skills, Managerial, marketing, Market, Marketing Management, negotiator, communicator, optimization, Organizational, Payroll, P.C., problem solving, protocols, Psychology, Research, sales, sales training, Strategic, strategic marketing, Technician, telecommunications, trainer   ",BUSINESS-DEVELOPMENT
"         EMBROIDERY MACHINE OPERATOR       Summary    To find employment with a good reputable company with a chance to advance to the best of my
 abilities and job skills.      Skills          Customer Service  Cashier   Pharmacy   Sales Associate      Embroidery machine operator  Sewing machine operator  Telephone/ fax mahcines  Filing/ office skills            Skills     Customer Service: at JC Penney, Goodies, Medisav Pharmacy, Wal-Mart  Pharmacy , and The Pharmacy of  Pocola.    Sales Assiocate : at JC Penney, Goodies, Medisav Pharmacy, Wal-Mart   Pharmacy , and The Pharmacy of Pocola.    Office Skills: Telephone, Fax machine, Filing, Copier, Customer Service.  Advanced problem-solving, great people skills, and great organizational  skills.       Experience     01/2014   to   Current     Embroidery machine operator    Company Name   －   City  ,   State      Embroider shirts, jackets, hats, and others items as needed.  Meet incoming customers and provide immediate assistance.  Completed purchases with cash, credit, and debit payment methods.  Answered incoming telephone calls with professional and knowledgeable repsonses.  Provided expert product and service information.  2001 to 1-28-2014    I was a stay at home mom.            09/1999   to   02/2001     Office Administrator/Pharmacy Technician in training/ Sales Associate    Company Name   －   City  ,   State       Completed purchases with cash, credit and debit payment methods.  Office worker - in charge of all office duties including computer skills, telephone
 skills, faxing, medical billing, customer account billing, filing, insurance claims, and customer care.  Pharmacy tech trainee- helped fill prescriptions,   Met incoming customers and provided immediate assistance.   and customer service.   Listened to customer needs and preferences to provide accurate advice.      Increased purchase totals by recommending additional items.        Organized items in visually appealing manner.         Answered incoming telephone calls with professional and knowledgeable responses.          Created attractive displays.                       03/1998   to   09/1999     Pharmacy Technician in training/ Sales Associate    Company Name   －   City  ,   State       Increased purchase totals by recommending additional items.                 Pharmacy Tech trainee- helped filled prescriptions, customer service.  Met incoming customers and provided immediate assistance.     Listened to customer needs and preferences to provide accurate advice.        Completed purchases with cash, credit and debit payment methods.          Answered incoming telephone calls with professional and knowledgeable responses.              02/1996   to   03/1998     Sales associate    Company Name   －   City  ,   State      Met incoming customers and provided immediate assistance.      Retrieved alternate items and sizes on request.        Listened to customer needs and preferences to provide accurate advice.         Completed purchases with cash, credit and debit payment methods.  Increased purchase totals by recommending additional items.             Organized items in visually appealing manner.              Worked flexible schedule to accommodate changing customer levels.           Answered incoming telephone calls with professional and knowledgeable responses.        ​          03/1995   to   08/1995     Sales Associate    Company Name   －   City  ,   State      sales, cash register.   Met incoming customers and provided immediate assistance.     Retrieved alternate items and sizes on request.     Listened to customer needs and preferences to provide accurate advice.     Completed purchases with cash, credit and debit payment methods.     Increased purchase totals by recommending additional items.     Reviewed purchases for fraudulent activities.     Worked flexible schedule to accommodate changing customer levels.     Organized items in visually appealing manner.     Answered incoming telephone calls with professional and knowledgeable responses.     Provided expert product and service information.           06/1994   to   03/1995     Sewing Machine Operator    Company Name   －   City  ,   State      Sewing machine operator - Made hunting gear and dog collars for Nite Lite.        10/1992   to   06/1994     Assembly Line Worker    Company Name   －   City  ,   State      assembly of wood drawers, book cases, roll top desks, and other wood products.         04/1991   to   10/1992     Sewing Macine Operator    Company Name   －   City  ,   State      worked on a tacking machine making camping stool covers, plus worked where ever needed to
     to fill empty places, as needed.         08/1995   to   02/1996     Sales Floor Associate    Company Name   －   City  ,   State      Met incoming customers and provided immediate assistance.     Retrieved alternate items and sizes on request.     Listened to customer needs and preferences to provide accurate advice.      Increased purchase totals by recommending additional items.      Worked flexible schedule to accommodate changing customer levels.     Created attractive displays.     Provided expert product and service information.    ​         Education and Training     1988     High School Diploma      Pocola High School   －   City  ,   State  ,   LeFlore           ",APPAREL
"         ADVISOR       Summary     Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.        Skills          High customer service standards  Call center management experience   Proficient in customer account software        Strong problem solving ability  Conflict resolution proficiency​  Customer Relationship Management software (CRM)            Accomplishments     Promoted to Call Center Manager in 2002.       Experience      Advisor   02/2007   to   08/2016     Company Name   City  ,   State      Supervise a team of over 10 employees  Make adjustments on customer accounts as needed  Assist itune customers by adding or deleting services and products  As an adviser I am the customer's first point of contact representing Apple  Support many popular products like iPhones, iPads, MacBooks, and desktop Macs            Healthcare Representative   08/2005   to   02/2007     Company Name   City  ,   State      Looked up members charts to give lab results apon request.   Assisted Members with appointments, referrals and tranferring to a nurse.  Maintained 100% compliance with all hospital and government regulations (HIPPA).   Confirmed and updated personal information every call to make sure Kaiser member accounts where up to date.         Billing Specialist Supervisor   04/2001   to   08/2005     Company Name   City  ,   State      Supervised 10- 15 call center employees   Provided employee training as needed to my teamAssisted Comcast customers with billing inquiries and disputesImplemented employee incentives to keep up employee morale          Education and Training      Bachelor of Arts  :   Business Management   2017       University of Phoenix    Business Management Rancho Cordova, Ca, USA        Skills    Professional, friendly, compassionate, active listener who processes the ability to Multi-task   ",HEALTHCARE
"         BUSINESS MANAGER         Experience      Business Manager  ,     07/2008   to   Current     Company Name   –   City  ,   State      Devise and execute growth strategies entailing market penetration and expansion, product development and diversification,.  new customer acquisition and targeted marketing campaigns.  Formulate and administer policies and procedures to increase.  profit margins and decrease operations expenses.  Manage and guide 18 team members  Achievements  Analyzed  sales  reports  and  streamlined  an  expansive  menu;  eliminated  unpopular/unprofitable  items  and  introduced  healthier recipe options, generating $146000 in annual revenue   Launched an expedited shipping option for meal kits delivery service, boosting revenue by 22%   Renegotiated existing contracts and terms with strategic vendors, slashing food costs by 11%  Integrated a new payroll system, trimming administrative outsourcing costs by 24%   Deployed an inventory management software, avoiding overstocking and minimizing food waste and spoilage by 81%  Mandated all employees to undergo a rigorous sanitation and food safety training programs, maintained for 10 straight  years a sanitary safety inspection score of 100 by the Fort Worth Consumer Health Division   Improved  food  quality  and  freshness,  sidestepping  food wholesaler  and  sourcing  directly  from  farmers  and  producers,  procuring 100 % organic produce, non GMO ingredients and antibiotics and hormone free meats and poultry.         Manager  ,     05/2002   to   06/2008     Company Name   –   City  ,   State      Managed  Steak  and  Ale's  #1  Texas  location  in  profit  and  revenue  generation  ($3.53  million  annually).  Supervised  all  staff.  hiring, onboarding, training, retention initiatives, performance appreciation and disciplinary action  Achievements  Added high margin menu items, offered daily specials, introduced new happy hour promotions and coached servers in  upselling techniques, revenue generating measures achieved an average check increase of 9%  Reevaluated  labor  cost,  reduced  waste  and  theft,  renegotiated  lease  terms,  installed  energy  efficient  equipment  and  instructed staff to multitask, cost cutting measures achieved 12% decrease in overhead expenses  Spearheaded a customer loyalty program that fostered retention and generated 73% in repeat business  Committed  to elevate  customer  experience  by  ensuring cheerful  greetings,  adequate  staffing,  order  accuracy, prompt,  courteous service and solution based complaints resolution, location ranked first in customer satisfaction metrics YOY  Led 39 staff members, managerial competency resulted in the lowest employee turnover rate from 2003 to 2008  Orchestrated and implemented a customer feedback report card, patron's comments steered improvements to service  speed, staff performance and food quality  Honored with Manager of the Year Award; five consecutive years.         Senior Tax Specialist  ,     01/2015   to   04/2017     Company Name   –   City  ,   State      Prepared and filed over 500 State and Federal tax returns for individuals, businesses, and charities.  Collaborated and advised.  taxpayer with notice correspondence management, audit preparation and representation.  Trained and mentored first year.  tax associates  Achievements  Earned H&R Block Academy's highestever test scores, a perfect 100 on the midterm and a 98 on the final  Outpaced upsell goals by 40%; ranked first districtwide for attached product sales revenue  Gained a 98% client recommendation score and a 96% retention rate by providing personalized and clientcentric service  Completed 1000+ hours in IRS accredited training courses, accomplished the third highest tax preparer seniority position  within H&R Block  Awarded with numerous acknowledgments and awards from Reginal and District Managers for rapid ascension, extensive  training, exceptional client care and exceeding sales goals two years in a row  Recipient of the prestigious Henry W.  Bloch Excellence in Client Service Award.         Education      Bachelor of Science  :   Business Management      Saint Joseph University        Business Management Magna Cum Laude       Summary    Analytical  and  solutionsoriented  manager  with  15  years  experience  in  business  management  and astute  understanding  of  accounting,  taxes,  marketing,  sales  and  administrative  procedures.  Adept  at implementing  and  executing  operational  strategies,  addressing  complex  challenges  and  leading  team members  to  continuous  successes.  Proficient  at  managing  profit  and  loss  statements,  fostering  the financial health of the company and maintaining a holistic view of operations while also focusing on the granular details       Languages    English, Arabic, and French, written and spoken      Highlights        Microsoft Word, Excel (spreadsheets, pivot tables, formulas, formatting), PowerPoint, Access, Outlook and Google Docs   Google Data Analytics, Search Engine Optimization (SEO) and Web Metrics  Social media tools such as Hootsuite, Hashtagify and TweetDeck  Cloud Management and Security   Salesforce Customer Relationship Management  QuickBooks, 14 CPE Credits: Mastering QuickBooks            Skills    administrative, Arabic, contracts, Customer Relationship Management, Client, customer satisfaction, delivery, energy  efficient, English, food safety, French, hiring, inspection, inventory management, managerial, marketing, market, Access, Excel (spreadsheets, Outlook, PowerPoint, 98, Microsoft Word, payroll, pivot tables, policies, product development, profit, quality, QuickBooks, safety, sales, sales  reports, Search Engine Optimization, servers, shipping, staffing, strategic, tax, tax preparer, tax returns, training programs, written   ",CHEF
"         OPERATIONAL CHEF           Professional Summary       [job title]  with more than  [number]  years of experience planning, developing and implementing  [program or process]  .  Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.  Talented  [job title]  with a strong background in  [area] . Portfolio available at  [URL] .                   [Job Title]  with background as  [Job Title 1]  and  [Job Title 2]  looking to join a growing entrepreneurial organization as part of the Executive team.             Core Qualifications          Results-oriented  Operations management  Client-focused  Excel in  [areas of expertise]    Financial records and processing   Contract negotiation/review/drafting     Proficiency in  [area]   Quick learner  Computer proficient  Reports generation and analysis  Contract auditing  Training and development  Change management  Change management            Personal Information        Place of Birth: Sheffield, UK  Date of Birth: 3rd of September, 1970  Present Resident in Berlin, Germany  Sex: Female  Status: Married with 1 child (age 4)  Hobbies: International Travel, Hiking, Tennis        Experience      Operational Chef     January 1999   to   January 2015     Company Name   －   City  ,   State      Managed receipt, inventory, and storage of $121.8M in unit serialized equipment assets to include principal items from intermediate supply sources using Oracle data base systems.  Supervised the accountability of all weapons and weapon systems in support of exercises and key deployments totaling $89M; additionally, tracked all serial numbers through the embarkation process.  Managed and oversaw the comptroller fiscal year operational budgets for 115 unit offices and briefed the Commanding Officer on ""End of Year,"" 2012, 2013, and 2014 spending obligations in the total amount of $27.2M.  Supervised the quarterly inventories with all corresponding units to ensure accurate record managment was being conducted according to published regulation accountability and attained a 99.89% during corporate inspections.  Developed an effective and time efficient disposal plan for unserviceable equipment and saved the government an excess of $1.4M in reusable supplies from the Defense Reutilization Management Office(DRMO).  Served as the Authorizing Official for the Government Commercial Purchase Card (GCPC) program for all supply related open purchases and government contracts totaling $1.3M.  Managed various Supply Distribution Warehouses in 10 different military bases both CONUS and OCONUS and supervised numerous military personnel ensuring that supply tracking and deliveries were effectively being delivered within the customer timeline request.  Served as Battalion Equal Opportunity Representative and conducted 7 annual training, 5 new join classes, and BITS training for 254 personnel in the battalion.  Coordinated the transfer process of temporary loaned and unit owned equipment for numerous combat, field and disaster relief exercises.  Coordinated the supply logistics chain distribution of over 20,000 items valued at $42M to support and facilitate deployment programs.  Ensured equipment and parts were received and receipted in a timely manner in accordance with GPN guidelines which provided effective supply support.  Served as the Equal Opportunity Representative conducting 12 annual training classes Managed the timely completion of three DoD direct Statement of Budgetary Resources (SBR) Audit samplings of over 8.2 million of financial transactions for multiple appropriations for the SMU.  Corrected 506 erroneous fiscal year records ,consisting of 800 single document transactions totaling over $375K in adjustments.  Supervised the execution of weekly supply, warehouse and embarkation training.  Classroom instruction ranged from basic safety to material handling procedures, resulting in 400 classroom hours.  Mentored and advised over 700 United States Marines on leadership, education, life, and combat skills, building confidence in their personal and professional careers, setting future goals.  Served as the BN SACO, supervising 4 Command Directed urinalysis and counseled 10 Marines in Substance Abuse aftercare program Effectively executed 2nd/3rd Qtr Budget of 194K for FY 10,obligating at 99.2%, ensuring all fiscal budget requirements were attained.  Coordinated and supervised upgrades of 35 facilities with the new ""Marine Corps Recruiting"" concept and inspected each location following OSHA regulation, reporting discrepancies to Army Corps of Engineers.  Coordinated and supervised Statewide"" pool function of over 500 participants and their families.  Ensured that all logistical support and safety was effectively executed.  Supervised district requirement of serviceability of 78 RS vehicles totaling 152K, and ensuring vehicle driver training and safety was conducted, lowering driving accidents in FY10.  Maintained service of 147 local telephone/86 cellular lines.  During district inspection, fiscal, supply, logistics and telephone sections were found ""mission capable"" with noteworthy accomplishment.  Drafted military and nonmilitary correspondence.  Developed and led training programs in preparation for combat.  Wrote office job descriptions and directives.          Education      Back          Save & Next TERMS & CONDITIONS   PRIVACY POLICY      FEEDBACK         CONTACT US
POWERED BY          © 2016, LiveCareer, Ltd. All rights reserved.                Skills    Army, basic, budgets, Budget, concept, contracts, data base, driving, financial, Government, inspection, instruction, inventory, leadership, logistics, managment, Office, weapons, Next, Oracle, personnel, Recruiting, reporting, requirement, safety, supervising 4, telephone, training programs, upgrades, urinalysis      Additional Information      CHOOSE TEMPLATE    BUILD YOUR RESUME   FINALIZE        DOWNLOAD
  Finalize Your Resume Templates          Spelling         Print       Download          Email Resume Sections        Professional Affiliations     Member, Small Business Association (2008 - present)  Member, Alumni Association      ",CHEF
"         VP OF BUSINESS DEVELOPMENT       Professional Overview     Accomplished Business Development executive with 7 years of experience in life science startups and clinical research organizations. I also have an entrepreneurial spirit as the co-founder of data analytics company, and a financial background through my Master's at Bentley University.        Education     December 2012       Finance    McCallum Graduate School at Bentley University          Finance Extensive case-based exercises in capital budgeting, corporate finance, marketing sizing, equities, bonds, common financial covenants, and options. Experience in valuations including risk-adjusted net present value using WACC and CAPM and comparables       May 2011     Bachelor of Science  :   Economics & Finance    Bentley University          Cum Laude Economics & Finance        Experience     01/2016   to   Current     VP of Business Development    Company Name   －   City  ,   State      PainQx (PQX) is a diagnostic/software company that developed a next generation approach to objectively measure pain in humans by decoding neural activity.  Incorporated the PQX platform in six clinical trials to be used as a pain biomarker to gauge the efficacy of experimental therapeutics.  Raised $500k from angel groups and venture funds.  Identified a joint venture partner in China leading to a $1M investment.  Developed an economic model demonstrating that the PQX technology reduces costs to health care providers by converting poorly managed pain patients to well-managed pain patients, saving up to $8,500 per patient.  Created financials statements including an income statement, balance sheet, and cash flow to justify capital raise and share with investors.  Centralized contacts, alliances, and investors into a CRM system streamlining the business development.  Developed all investor facing and business development presentations.  Formed a strategic alliance with Evoke Neurosciences to incorporate their EEG headset into the PainQx platform providing a turnkey solution to clinical research sponsors.  Coordinated bottoms upmarket survey that interviewed 100 physicians to validate the PainQx value proposition and identify new markets for the platform.  Sourced, pitched and won a grant by the National Institue on Drug Abuse (NIDA) recognizing PainQx as one of 10 companies national that could address the opioid epidemic.  Put together a SBIR Fast Track Application to be reviewed by NIDA.         06/2012   to   01/2016     Co-Founder VP of Business Development    Company Name   －   City  ,   State      LSN tracks the funding and partnering preferences of 5,000 investors and strategic partners by actively interviewing them on a 90-day rolling cycle.  This information allows entrepreneurs to identify investors and strategic that meet their fundraising and partnering needs.  Since inception LSN has generated $4M in revenue, with 2016 revenue of $3M.  In 2015, LSN launched a broker-dealer, Boston Innovation Capital, to execute fundraising campaigns between $5M - $20M.  Oversee all aspects of operation such as sales, financial projections, IT, management, and marketing.  Grew the LSN team to 22 employees: 7 business development representatives, 6 researchers, 4 conference representatives, and 2 marketers.  Created pitch decks, executive summaries, and websites for twelve biotech/medtech companies, resulting in increased investor responsiveness.  Utilize SalesForce.com to host LSN's back end data and linked it with an established graphical user interface, saving over $1M in R&D costs.  Deep knowledge of database and information systems including profile structuring, data segmentation and aggregation, and filtering.  Personally sourced, pitched, and closed over $1M in consulting and data services from Big Pharma, CROs, and emerging biotech/medtech companies.  Helped create fundraising strategy for thirty-four biotech/medtech companies including EIP Pharma, Hsiri Therapeutics and JB Therapeutics (Corbus Pharma).  Built personal network of over 1,000 life science investors, life science entrepreneurs, investment banks, family offices, and big pharma/med-tech executives.         02/2011   to   07/2012     Abpro specializes in the generation of custom monoclonal antibodies. The foundation of Abpro's techn    Company Name   －   City  ,   State      Abpro specializes in the generation of custom monoclonal antibodies. The foundation of Abpro's technology is the HTP platform, a genetically engineered mouse with a boosted immune system, enabling the mouse to have a broader epitope spread facilitating the generation of antibodies to traditionally difficult targets such as GPCR's, and 100% homologous target.  Personally closed $1.6M in new business revenue.  Part of a business development team that grew sales from $700,000 in 2010, to $2.2M in 2011, and $4.0M in 2012.  Participated in a financing campaign that aimed to raise $3.4M in debt from various banks and mezzanine debt funds.  Modeled the present value of debt based offerings to provide investment decisions to upper management.  Developed the company's first financial model that tied together income, balance sheet and cash flow statements.  This model was used to plan the future financing needs as well as develop the company's long-term budgetary constraints.  Built and implemented an inventory tracking system to streamline operations leading to a 30% reduction in production delays.  Created an automated system that crawled three-hundred scientific journals gathering contact information of authors.  This information led to the creation of database of 100,000 contacts for use as a targeted email campaign.          Interests    USA (14 years), London (6 years), Colombia (5 years), China (2 years).      Languages    Native Speaker in English and Spanish      Skills    streamline, approach, balance sheet, bonds, budgeting, business development, cash flow, clinical research, clinical trials, com, consulting, corporate finance, CRM, database, email, English, equities, Fast, financials, financing, financial, fundraising, funds, graphical user interface, information systems, Innovation, inventory, marketing, network, neural, next, presentations, Speaker, sales, scientific, Spanish, strategy, strategic, websites      Additional Information      International Experience:     USA (14 years), London (6 years), Colombia (5 years), China (2 years).     ",BUSINESS-DEVELOPMENT
"         AVID TUTOR         Core Qualifications          Academic planning  Goal setting and implementation  Counseling  Group instruction       Microsoft office  Public speaking  Attention to detail  Dependability            Education      Bachelor of Arts  ,   Human Services and Counseling    2008     Lindsey Wilson College   －   City  ,   State  ,   USA    Human Services and Counseling        Work Experience      AVID Tutor     Aug 2011   to   May 2013      Company Name   －   City  ,   State     Took an active role in developing the academic and personal strengths of AVID students.  Served as a role model/mentor to AVID students by being a lifelong learner, demonstrating appropriate academic and social behaviors.  Determined if concepts needed to be taught or retaught from student's notes and discussions.  Evaluated student binders, including calendars, class and textbook notes, etc.  Conducted mini-lessons in the process of writing in all subject areas, study skills, and other aspects of college preparation.  Set an example of personal excellence and high expectations for AVID students to follow.  Communicate frequently and honestly with the AVID coordinator/teacher regarding student progress and areas of concern.         Certified Nursing Assistant     Feb 2011   to   May 2011      Company Name   －   City  ,   State     Provided or assisted patients' with personal hygiene, dressing, bathing, etc.  Assisted with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.  Provides adjunct care by administering, non sterile dressings, surgical preps, ice packs, and heat treatments, Maintains patient stability by checking vital signs and weight.  Provided patient comfort by utilizing resources and materials; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.  Documents actions by completing forms, reports, logs, and records.         Substitute Teacher     Dec 2008   to   May 2011      Company Name   －   City  ,   State     Assumed all duties of the regular classroom teacher promptly  and in accordance with school rules.  This included bus, lunchroom, playground, hall duty or other duties assigned by the building principal.  Follow the instructions left by the teacher.  Maintained normal classroom routines and discipline procedures.  Maintain a positive learning atmosphere in the classroom.         Practicum Student     Aug 2008   to   Dec 2008      Company Name   －   City  ,   State     Planned projects and outings for youth in foster care.  Coordinated and ran group sessions for adolescent girls.  Helped maintain foster parent and foster child files.  Shadowed Treatment Director on therapeutic interventions.  Participated in fieldwork with Case Managers and therapist.         Assistant to School Counselor/Practicum Student     Jan 2008   to   May 2008      Company Name   －   City  ,   State     Shadowed the school guidance counselor in the classrooms.  Planned daily Guidance lessons for multiple grade levels.  Taught daily guidance lessons to multiple grade levels.  Observed the counselor during counseling sessions with parents and children.         Office Manager Fitness Instructor     Oct 2004   to   Dec 2007      Company Name   －   City  ,   State     Office administrator to the Fitness Instructor  Office duties included basic office skills; working on computer,   answered  phones ,  entered student grades,  scheduled  appointments.  Other duties included training students on equipment, tracking students gym time, cleaning of equipment and oversaw  student activity room.         Teacher's Aide     Oct 2004   to   Jan 2007      Company Name   －   City  ,   State     Worked as a teacher's aide in the after school childcare program through the Ready to Work Program.  Assisted Second grade teacher in the class room helping the children with reading skills.  Graded papers, entered grades, and assisted with daily management of classroom control.         Awards and Recognition     Phi Theta Kappa Honor Society 2005  Dean List for four semesters       Interests      Current Student Adviser for the ""Service Club"" at a local homeschool          Co- op   Volunteered at the Lake Cumberland Community Action Heating Assistance   Volunteered with Southwestern Music Boosters  Volunteered at the  Pulaski County Senior Citizens Center/ delivered Meals On Wheels   Volunteered at Necco Foster Care Agency, raising money for the Kids Christmas Fund        Skills      Computer skills, including Microsoft Office  Strong verbal  skills  Strong writing skills  Ability to work under pressure and limited time frame        Additional Information      Current Student Advisor for the ""Service Club"" at a local home-school Co-op   Volunteer, Lake Cumberland Community Action Heating Assistance  Volunteer, Southwestern Music Boosters  Volunteer, Pulaski County Senior Citizens Center/ delivered Meals On Wheels Volunteer,   Necco Foster Care Agency, Put together a lunch and auction to raise money for Kids Christmas Fund      ",FITNESS
"         IT & MEDIA ADMINISTRATOR       Summary    Experienced IT Administrator with a keen eye for innovative solutions and 15 years of experience in troubleshooting, managing and ensuring that networks and systems run at optimum capacity.      Highlights          Windows, Apple, Linux and Cisco IOS  Network upgrades; CISCO router management  Technical specifications creation  Website creation and maintenance  Excellent problem-solving abilities  Outstanding communication skills  Exceptional diagnostic skills  Graphic design              Accomplishments     I functioned as a member of the problem resolution and enterprise service desk teams handling over 22,000 employees regarding software, hardware and networking usage and configuration via telephone, email and ticket tracking software (Level 1, Level 2 and Level 3 support), representing over 50,000 computers and devices (desktops, laptops, printers) and a diverse group of end users, chiefly executive personnel.  I drafted a proposal for a new training department to save the company $3.4 million.  I maintained a total shrink (cycle counts, misc. adjustments, and year end inventory) of less than 1.10% of merchandise revenue by ensuring company's policies were strictly adhered to, information was accurate, and reports were properly worked.       Experience      IT & Media Administrator     Jan 2006   to   Current      Company Name   －   City  ,   State     Boosted website traffic by creating an integrated social media strategy, including a successful SEO and link-building campaign to increase the website's credibility and drive traffic Created effective messaging using language, graphics and marketing collateral Installed software, modified and repaired hardware and resolved technical issues Provided base level IT support to non-technical personnel within the business Identified and solved technical issues with a variety of diagnostic tools Remained up-to-date on the latest technologies and solutions applicable to company products.  Reviewed technical documentation and procedures.         Local Technology Coordinator     Jan 2012   to   Jan 2014      Company Name   －   City  ,   State     Set up, configured and supported internal and/or external networks (including wireless), Windows environment, HP switches Maintained systems (Windows XP, Windows 7, Server 2003, Server 2008, Active Directory), software (Office, Medisoft V16, Dentrix, Dexis), hardware (printers, cameras), security, and network configurations Troubleshot network performance issues, printer issues, user account issues and more Recommended upgrades, patches and new applications and equipment Provided technical and end-user support and training as needed.         IT Trainer     Jan 2012   to   Jan 2012      Company Name   －   City  ,   State     Trained employees for upgrade from Office 2003 to Office 2010.  Provided base level IT support to non-technical personnel within the business.  Followed up with clients to ensure optimal customer satisfaction.  Utilized software and tools to identify and solve technical issues (Windows XP, Windows 7, Altiris Remote Control, Footprints, Citirx, LMS).         POS Product Support Specialist     Jan 2011   to   Jan 2012      Company Name   －   City  ,   State     Installed POS pharmacy software, modified and repaired hardware and resolved technical issues.  Provided base level IT support to non-technical personnel within the business utilizing a variety of software and tools ( Unix (SCO), MySQL, Footprints, Join.Me, Kaseya).  Managed call flow and responded to technical support needs of customers.  Resolved product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution.         Local Technology Coordinator     Jan 2009   to   Jan 2011      Company Name   －   City  ,   State     Set up, configured and supported internal and/or external networks (including wireless), Windows environment, HP switches Maintained systems (Windows XP, Windows 7, Server 2003, Server 2008, Active Directory), software (Office, Medisoft V16, Dentrix, Dexis), hardware (printers, cameras), security, and network configurations Troubleshot network performance issues, printer issues, user account issues, and more Recommended upgrades, patches and new applications and equipment Provided technical and end-user support and training as needed.         Computer Networking & Administration Instructor     Jan 2009   to   Jan 2011      Company Name   －   City  ,   State     Taught courses leading students towards a MCSE/MCITP certification, from approved curriculum, and developed daily lesson plans to include instructional aids Participated in school retention initiatives by providing regular, accurate and timely feedback to students and the school concerning academics, behavior, attendance, and more Motivated students to actively participate in all aspects of the educational process Completed professional development and in-service activities in accordance with college standards Maintained expertise in subject area and recommended improvements in curriculum design.         Network Administrator     Jan 2008   to   Jan 2008      Company Name   －   City  ,   State     Set up, configured and supported internal and/or external networks (including wireless), Windows environment Developed and maintained all systems, applications and security and network configurations Troubleshot network performance issues, printer issues, user account issues, and more Recommended upgrades, patches and new applications and equipment Provided technical and end-user support and training as needed.         IT Support Specialist     Jan 2007   to   Jan 2007      Company Name   －   City  ,   State     Performed a variety of duties in support of a computer, and/or client server unit, Windows environment.  Installed software, modified and repaired hardware and resolved technical issues; setup classroom and lab environments.  Functioned as a member of the problem resolution and enterprise service desk teams, handling over 22,000 employees regarding software, hardware and networking usage and configuration via telephone, email and Remedy ticket tracking and support software, representing over 50,000 computers and devices and a diverse group of end users, chiefly executive personnel.         POS Support Analyst     Jan 2005   to   Jan 2007      Company Name   －   City  ,   State     Functioned as a member of the Help Desk team handling over 1500 franchise stores and over 600 corporate stores regarding POS software and hardware usage and configuration as well as networking via telephone and HEAT ticket tracking and support software (Level 1, Level 2 & Level 3), representing over 20,000 computers and peripheral devices (printers, modems, caller ID boxes) and a diverse group of end users.  Diagnosed system problems and contacted vendors for service and/or replacement.  Managed various areas of support including broadband connectivity and Windows/POS installation, configuration, and upgrade issues and supported all network and dial up configurations.  Troubleshot, researched, diagnosed, documented, and resolved technical issues with a superior degree of technical knowledge and experience; utilized a variety of tools for troubleshooting, including Remote Desktop, Terminal Server, Enterprise Manager and Query Analyzer.         Education      Network Systems Admin Professional Program     7/2015     New Horizons   －   City  ,   State      Completed courses in the Network System Professional program at New Horizons Computer Learning Center to earn CompTIA Net+, Microsoft MCSA, Cisco CCNP & CCNA certifications (certs in progress)        Bachelor of Science  ,   Technical Management    DeVry University          GPA:   Magna Cum Laude GPA: 3.8    Graduated Magna Cum Laude GPA: 3.8        Skills    Active Directory, Apple, broadband, CISCO router, Cisco IOS, client server, communication skills, hardware, Network Systems, curriculum design, clients, customer satisfaction, email, Graphic design, graphics, Help Desk, HP, IT support, lesson plans, Linux, marketing collateral, Medisoft, messaging, MCSE, Office, Windows 7, Windows, Windows XP, modems, MySQL, Enterprise, Network, networking, networks, personnel, cameras, POS, printer, printers, problem resolution, problem-solving, SCO, strategy, switches, technical support, user support and training, technical documentation, telephone, Terminal Server, troubleshooting, Unix, upgrades, upgrade, Website   ",DIGITAL-MEDIA
"         JAVA INTERN       Career Overview     Developer well-versed in structuring, developing and implementing interactive websites.  with experience in back-end programming, relational databases and performance testing SAN.             Education      May 2015    Wichita State University   －   City  ,   State      Master of Science    Computer Science    GPA:   GPA: 3.93/4     GPA: 3.92/4          May 2013    BMSCE   －   City  ,   State      Bachelor of Engineering    Computer Science    GPA:   GPA: 8.81/10     GPA: 8.81/10         Qualifications          Programming and design skills  Strong analytical skills  Optimizing and performance tuning  Experience with writing and executing test plans  Experience working in Agile Software development methodology       Capable of working simultaneously on diverse projects individually and as a team  Experience in project presentations and enthusiasm in understanding new concepts            Technical Skills       Server-side  technologies : servlets, JSP, J2EE technologies, Hibernate3.x, JPA, Spring 3.0, Struts 2.0, EJB, JMS, Design patterns, SQL, Pl/SQL   Client-side  scripting : HTML5, CSS, Java Script, AngularJS, Jquery and bootstrap   Consuming and producing SOAP and Restful web services (XML and JSON)  C, C++,Unix system programming, CUDA, Perl  Data Structures, Operating system concepts, multicore and multi-threaded programming, SAN, UNIX   Tools  : Eclipse, IOmeter , Code Warrior, vi editor, Visual Studio, Arduino, Oracle 11g, Code Blocks, iSCSI initiator, NetApp internal tools, Navicat, JConsole, JMeter, tomcat, JBOSS, Git        Technical projects       Unix system programming : Built a binary search tree using system calls in C (on Linux platform) to sort a file of records Implementation of Unix commands : tail, tee, cp and mv, in C   Parallel Apriori  algorithm proposal on Nvidia GPU Performance of Apriori algorithm with multiple threads on a single-core machine was compared against multi-threading on GPU. The newly proposed algorithm reduces the processing overhead on GPU.   Leave management system:  Designed and implemented a module to help the organization to log the attendance of employees with its biometric system. This project had html, jquery, AngularJS for front-end and Spring MVC, Hibernate running on tomcat server in the back end and Oracle 11g server as database        Work Experience      Java intern  ,   06/2013   －   Current    Company Name   －   City  ,   State      Designing and implementing Leave Management System for internal use(Spring MVC)  Receiving training in core java and J2EE technologies  Consuming and producing web services for a bank application  Creating Single Page Application in AngularJS          Test contractor (Performance and Benchmarking team)  ,   05/2014   －   05/2015    Company Name   －   City  ,   State      Executed test cases and analyze performance numbers against benchmarks   Conducted root-cause analysis for performance degradation in controller firmware builds by running continuous performance verification (PCV) tests daily.  Participated in scrum meetings  Automated using Action Word Script (AWS), batch script, Java ( Member of automation team)          Graduate Research Assistant  ,   12/2013   －   05/2014    Company Name   －   City  ,   State      Managed and maintained NIAR composites database  Created charts and updated the database  Wrote macros for doing data analysis       ",AVIATION
"         PRINCIPLE DESIGNER / OWNER       Professional Summary     Interior Designer with a distinct understanding of spatial theory who harbors an exceptional design instinct and is uniquely attuned to the importance of materiality, lighting, composition and the overall design process.       Core Qualifications          Drafting           Space planning            Interior architectural detailing  Color and material application   Proficient with furniture systems   Concept development       Proficient in AutoCAD  Graphic presentations  Product specifications            Skills    3D, Approach, Art, AGENCY, AutoCAD, Basic, budgets, budget, Color, Concept, Concept development, content, Council, client, clients, direction, documentation, Drafting, fast, floor plans, Graphic, HVAC, Instructor, interior
design, Interior Design, Lighting, access, Window, Plumbing, presentations, Design Process, Space planning, specification, Teaching, vision, written      Accomplishments     Lighting Designer and Project Manager for David A Mintz Inc., a former May Company consulting firm. Developed and designed all lighting for Robinson-May, Fashion Valley Mall and Foley's, Scottsdale Fashion Square Mall. Assisted in the development and design of various Hecht's, Kaufmann's, Strawbridge's, and Lord and Taylor department store lighting, while simultaneously completing and meeting all deadlines for several large-scale successful projects.   Successfully completing graduate school by I writing thesis underlining the theoretical concept of spatial theory.        Experience     08/2011   to   Current     Principle Designer / Owner    Company Name   －   City  ,   State     Designed floor plans, elevations, and 3D perspective views and material boards for both in-house review and presentation to the client. Programmed client's need from schematic design to the construction document phase and installation. Created professional presentations to creatively communicate design intent and direction. Participated in furniture selection and documentation of the specifications. Maintained accurate specifications for each project. Ensured that the project vision and design intent were reflected. Visited home sites when necessary to assess and fulfill customer needs. Successfully assisted clients in choosing furnishings that were consistent with their preferences and budget. Produced content for material boards and specification binders for presentation and construction. Reviewed project costs, budgets and adherence to schedules.        10/2005   to   09/2011     Principle Designer/Owner    Company Name   －   City  ,   State     Designed floor plans, elevations,and material boards for both in-house review and presentation to the client. Programmed client's need from schematic design to the construction document phase and installation.  Created professional presentations to creatively communicate design intent and direction. Participated in furniture selection and documentation of the specifications. Maintained accurate specifications for each project. Ensured that the project vision and design intent were reflected.Visited home sites when necessary to assess and fulfill customer needs. Produced content for material boards and specification binders for presentation and construction. Developed interior design concepts and prepared interior systems and finishes. Reviewed project costs, budgets and adherence to schedules.        07/1997   to   07/2005     CAD Operator/Designer    Company Name   －   City  ,   State     CAD Operator/Designer for a fast paced New York City MEP firm. Electrical (Power & Lighting), Plumbing, Sprinklers. and some HVAC. Worked closely with Senior Engineers, Architects, and Interior Designers.  Filled in wherever needed.        10/1995   to   04/1997     Lighting Designer    Company Name   －   City  ,   State     Developed and designed overall and specialty lighting from conception to completions for the former May Company Stores. Primarily assigned to remodels do to their more complicated nature. Designed floor plans,  elevations and created professional presentations to creatively communicate design intent and direction. Maintained accurate specifications for each project. Visited sites when necessary to assess and fulfill client needs.         Education     2015     Masters of Fine Arts  :   Interior Design    Miami International University of Art and Design   －   City  ,   State  ,   USA    GPA:   GPA: 9      Graduate Magna Cum Laude.   Written thesis underlining the theoretical concepts of spatial theory.  Extensive graduate portfolio elucidating Sublime Design, Historical Preservation/Adaptive Reuse and Sustainability.   Student Teaching:  INTA402 Senior Studio: Miami International University of Art and Design: Spring 2013.   Substitute Teaching:  INTA112 Design Studio 3D Basic: Miami International University of Art and Design: Spring 2014.   Workshop Instructor:  Summer Studio: Miami International University of Art and Design: Summer 2014.        1994     Bachelors of Fine Arts  :   Interior Design    Art Institute of Fort Lauderdale   －   City  ,   State  ,   USA           1993     Associate of Applied Science  :   Interior Design    Art Institute of Colorado   －   City  ,   State  ,   USA     Awarded the Art Institute International Merit Scholarship, 1993.         Professional Affiliations      Active Member  of Interior Design Educators Council (IDEC).   Attendee,  IDEC South Regional Conference 2013,2013 and 2014.   Attendee,  IDEC Annual Conference 2013, 2014 and 2015.   Task Force Member,  Graduate Student Presentation Option for IDEC South Regional Conference.   Room Monitor,  IDEC Annual Conference 2015.   Certificate of Completion  IDCEC Approval Number: SE-100156-159: JID Writers Workshop.   Certificate of Completion  IDCEC Approval Number: SE-1-276-102: 344655-Integrating Non-Design MajorsInot a Fourth Year Design. Crafting a Collaborative Design Process & 344617-Assessment of Millennial Interior Design Students' Perception Concerning Game-Based Learning.   Certificate of Completion  IDCEC Approval Number: SE-10276-106: 344608-Encouraging the extra-ordinary & 344654-Graphic language in the Classroom.   Certificate of Completion  IDCEC Approval Number: SE-10276-110: 344489-Raising the Bar on Pinterest: History of Interiors in a new Context & 344690-Hybrid Spaces of Worship. Muslims in Atlanta.   Certificate of Completion IDCEC  Approval Number: SE-102765-114: 343575-Visual Environmental Attributes Contributing to Wayfinding in Unfamiliar Environments & 3446585-Design for Sight: Typologies inhibiting low vision access to interior spaces.   Certificate of Completion IDCEC  Approval Number: SE-10276-118:  343738-Environmental Satisfaction and human Comfort: Towards a process-oriented and on contextually sensitive theoretical framework & 344662-The Physiological Effects of Window Decal on Pediatric Patients.   Certificate of Completion  IDCEC Approval Number: SE-10276-130: 344645 Agents of Change: Exploring Diversity and Creating Meaningful Learning Experiences Though A Culturally Immersive Studio Project & 343759 - CULTURAL AGENCY: Exploring Perception, Product, and Approach.    ",DESIGNER
"         ACCOUNTANT           Summary     Self-motivated accountant  offering a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail-oriented with extensive auditing and finance knowledge.         Highlights          Complex problem solving  Strong communication skills  Expert in customer relations  Portfolio management   A      Proficient in Microsoft Office  Microsoft Excel expert  Risk management expertise   Financial statement analysis  General ledger accounting            Accomplishments     Achieved an internal audit score of 95%.  Promoted to Auditor after just 3 months of employment.  Boosted quality ratings by 85% by developing new processes and improving work flow.       Experience      Accountant    Current   to   September 2014     Company Name   －   City  ,   State      Prepare unpaid reports on actual expenses for marketing line of business.  Create and maintain pending and process able database.  Prepare and setup vendor purchase orders contracts as well as CRX templates.  Verify funding and SAP project code against the most recent budget/forecast submission.  Key invoices into ePurchase system as well as approve and reconcile invoices.  Track invoices from submission to payment on database.  Monitor invoice central mailbox that will include invoice submission by marketers, purchase order request.  Respond to marketing or other internal staff inquiries regarding vendor invoices and templates as well as analytical request.  Special projects as required.          Accounting Coordinator Associate    August 2011   to   May 2014     Company Name   －   City  ,   State      Prepare and modify excel pivot table reports as well as reconcile and balance.  Analyze data within pivot table and HSA databases.  Assist business analyst in gathering and analyzing large sets of complex data.  Create and run HSA exceptions and paid reports.  Respond to marketing, brokers, clients and other internal staff inquiries regarding account setup, exceptions, disbursements and payments as well as analytical request.  Conduct routine audits as needed as well as generate monthly reports on findings.  Setup all financial and personal information for new groups.  Served as liaison for marketing, brokers and clients to resolve member issues or the setup of new accounts.  Assisted with testing, identifying gaps and recommending new improvements on processing work more efficiently.          Auditor    February 2007   to   August 2011     Company Name   －   City  ,   State      Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes.  Developed metrics used to determine inefficiencies and areas for improvement.Tracked, analyzed and interpreted trends in [Data type] data.  Documented process flows and developed requirements for functional improvements and enhancements.  Conducted activity-based analysis of business processes and made recommendations based on the findings.  Review and identify claims reviewers errors and determine the cause of the error and provide written audit documentation regarding audit observation.  Analyze and review response to audit observations and facilitate corrective action plan.  Collaborated with directors and managers to investigate questionable issues and failed compliance procedures.  Acted as a Team Lead for additional team support as well as point of contact for the Review Department to ensure    teams are in compliance and deficiency codes were used effectively.  Monitored new processes, policies and work flow strategies that were implemented by leadership.  Educated new hires and newly promoted employees on standard of job duties.  Held Side-by-Side sessions with Reviewers to deliver direct audit feedback from sampled work.  Provided subject matters export support to enhance the proprietary systems.  Enhancements resulted in increased accurate measurements of deficiency codes, improved reporting and positively impacted reviewer's efficiency.  Consulted with department peers to address weekly trending errors and formulated solutions.  Document sessions to track reviewer's progress and provide improvement based on my analysis.          Claims reviewer    February 2007   to   April 2007     Company Name   －   City  ,   State     Process, verify and analyze submitted asbestos claims to determine alleged disease eligibility.  Locates and interprets complex information such as depositions and medical records from a number of databases in order to process claims.  Identifies error trends and notifies the appropriate areas for correction and educating the necessary parties.  Trained and coached lower level claims reviewer.         Payment Analyst    November 2004   to   February 2007     Company Name   －   City  ,   State      Processed over 1,000 customer monthly auto loan payments.  Review/Reconcile general ledgers.  Researched and resolved misapplied payments as well as payment inaccuracies.  Reviewed monthly financial statements Responded timely and accurately to inquiries on customer payments.  Corrected non-payment related discrepancies.  Performed other duties as assigned by supervisor or manager.          Trust Control Reconciliation Specialist    November 1999   to   November 2004     Company Name   －   City  ,   State      Process and reconciles a variety of securities and cash related transactions.  Identified, research and resolve processing errors, and take necessary actions to balance differences.  Responsible for creating general ledgers and daily balancing of activity in trust accounts.  Ensured proper safekeeping of bank and customer assets.  Recognized and proactively address risk associated with consumer compliance and fair lending.          Education      Accounting Certificate   :   Accounting  ,   2012    Cecil County Community College   －   City  ,   State              Performing Payroll in QuickBooks 2009 Certificate   :   Payroll  ,   2012    Cecil County Community College   －   City  ,   State              Bachelor of Science   :   General Studies  ,   2011    Wilmington University   －   City  ,   State  ,   New Castle County     General Studies           Skills     Accounting, balance, budget, business analyst, Call Center, Cash Management, closing, contracts, Critical Thinking, client, clients, databases, database, documentation, Financial, financial statements, leadership, Team Lead, marketing, excel, mail, MS Office Suites, Payroll, policies, processes, progress, Quality Assurance, QuickBooks, relationship management, reporting, research, Risk Management, SAP, securities, statistics, supervisor, phone, written      ",ACCOUNTANT
"         HR ASSISTANT INTERN       Summary     New graduate seeking work as a Counselor able to facilitate both individual and group therapy sessions to help participants overcome obstacles. Detail-oriented with superior interpersonal skills.        Skills          High energy  Sound judgment   Compassionate  Conflict resolution training  Exceptional problem solver  Excellent communication skills        Excellent writing skills  Customer service skills  Proficiency in Microsoft Excel, Word, PowerPoint and the Internet            Experience      HR Assistant Intern  ,   Company Name  ,   February 2016  -  March 2016    City  ,   State     Provide administrative support to the Human Resources Director.  Verify I-9 documentation for new hires.  Submit the online investigation requests and assists with new employee background checks.  Update HR spreadsheet with employee change requests and process paperwork.         Owner, Operator  ,   Company Name  ,   August 2012  -  Current    City  ,   State     Managed fashion retail store independently.  Provided professional support to staff.  Assisted retail store in exhibiting innovative products.         Preservation Technician I  ,   Company Name  ,   October 2004  -  May 2013    City  ,   State     Responsible for the assembly of fabricated phase boxes, portfolios and custom enclosures for protecting historic and fragile library materials.  Performed archival sound repairs for books and pamphlets which included: rebinding books in the original covers (recasing).  Prepared and submitted books for additional processing at the bindery.  Designed complex enclosures for special projects.         Education and Training      Bachelors of Art    Organizational Leadership  ,   ,   Cleveland State University  ,           April 2018   Organizational Leadership       Associate Degree      Bryant & Stratton College  ,   ,   City    State      April, 2016          EMT Certification      Cuyahoga Community College  ,   ,   City    State      2003          Skills    administrative support, repairs, spreadsheet     ",HR
"         SALES SUPPORT           Experience      SALES SUPPORT    February 2002   to   January 2010     Company Name   －   City  ,   State      Directed team-centric initiatives to process and release 56,000+ digitally preflight pdfx1a Run of Press /magazine ads totaling $50 million in publications via Associated Press AdSend, B-Linked AdTransit, FTP sites and platforms for Macy's, Inc.  Liaised among production department and Pre-Press teams to ensure color corrections and quality control were maintained, as well as staff at major magazines doing color mark-ups on press runs / approvals for quality control.  Implemented VIO Adsend Web Application to release digital plate Macy's ads to publications, as well as Soft Proofing for both Creative and Production Departments and AdGate Adsend program for releasing ads to publication.  Served as a Stakeholder / Team Member of a Soft Proof Committee responsible for implementation of new Approve V.1.3 Digital Color Approval / Correction System on EIZO monitors.  Led transition team centralizing four 4 / Color Run of Press (ROP) operations divisions into new Macy's, Inc.  Continually aligned costs with planned budget to decrease production expenses 25% every quarter.  Increased processing efficiency 50% decreased errors 75% via a new Adsend Roadmap for Adobe Advertising Cloud team.  Created cost-controlling production schedules to coordinate an increase in Macy's ROP and Magazine Ads.  Contributing to a $200+ million sales increase for Macy's East during a 4th Quarter Holiday Season.          Marketing Project Production Manager, Production Manager    January 2010   to   February 2018     Company Name   －   City  ,   State      Led and supervised forward-thinking teams in conceptualizing, developing dynamic templates, releasing direct mail, inserts, and outdoor ads to pre-press department and external vendors.  Coordinated final direct mail/SEM ad review meetings with SVP of Marketing Operations to facilitate sales edits, and proofread approved URL/QR Codes/Web ID's.  Managed ad traffic flow to Pre-Press and Blue Line sign offs for creative team, as well as final delivery of print and digital files to external printers via FTP sites.  Performed quality control and color correction mark-ups for completeness and accuracy.  Created InDesign templates for blow-ins/stich-ins, OOH campaigns/Omnichannel platform.  Led negotiation meetings with Creative, Pre-Press, printers, and vendors.  Continually ensured scheduled press run timekeeping within budget by 85%, by providing final roadmaps to printers.  Selected by VP of Marketing & Operations to co-train all newly hired employees because of cross-functional leadership skills.  Played a vital role in achieving $250+ million Direct Mail sales for Fall and Spring Seasons, by creating new proof process.  Receiving Macy's ""Marketing Star of the Year Awards"" from 2013 - 2018 for exemplary job performance managing inserts.  Successfully managing production of new annual Macy's Men's Fashion Book direct mail and SEM campaigns.  Advertising Project, , Color Run of Press/Magazines.          Staging Street Operations Manager    January 1998   to   January 2010     Company Name   －   City  ,   State            Assistant Production Manager    January 1998   to   January 2002     Company Name   －   City  ,   State            Marketing Manager    January 2000   to   January 2001     Company Name   －   City  ,   State            Advertising Manager, Advertising Sales Support    January 1995   to   January 1998     Company Name   －   City  ,   State            Education      Master of Business Administration   :   Marketing & Project Management      SOUTHERN NEW HAMPSHIRE UNIVERSITY                  Bachelor of Arts   :   History & Political Science (Management & Marketing)      MANHATTANVILLE COLLEGE                  PMP Certificate in Project Management   Certificate in Digital Plate Processing   Certificate in Pre-Press Preparation & Processing   Certificate in Soft Proofing   Certificate in 4 / Color Processing & Correction  Certificate in Social Media Advertising Certificate in Email Marketing   Certificate in (SEO) Search Engine Optimization  Certificate in Google Analytics Search Advertising  Certificate in Branding & Fan Building   Certificate in 3D Printing Workshop  Certificate in Digital Photography Workshop                Summary    QUALIFICATIONS FOR PROJECT MANAGER, MEMBER SUPPORT TOOLS AND PROCESS
 Innovative Leader Committed to Delivering Excellence in Marketing & Advertising and Maximizing Bottom-Line Results.
Highly Accomplished Marketing/Advertising Project Manager with Digital/Print Production Leader, and Ad Manager experience who drives Campaign Development, trends tracking, Consulting, Project Management, and initiatives to align with a company's vision.  Innovative Thought Leader who develops synergistic campaigns for world-class print products/services, cultivating a strong brand image with superior quality. Influential Strategist who Leads Cross-Functional Teams/Processes, Advising on Creative Assets, Ad Manage on SEM Platforms, develops alliances among senior-level decision-makers, top vendors, media companies, and agencies.      Affiliations    American Marketing Association   The Organization of Black Designers   Advertising Production Club of New York
National Black MBA Association   Association for Project Management   Digital Marketing Association   Digital Advertising Alliance
Macy's Thanksgiving Day Parade Committee   Macy's 4th July Fireworks Committee   The Bowery Mission   Henry Street Settlement      Highlights          Vendor Relations	       Project Management/OOH          4/Color Correction Specialization          Team Building / Training / Innovation  Print Production/ Schedules      Creative Team Collaboration	    Process Optimization	     Consulting / Negotiation / Maximization  Strategic Analysis / Planning     Graphic Design / Ad Traffic	 Soft Proofing / Digital Files     Proofreading / Editing / Quality Control  Building Templates         Strategic Planning / Implementation	      Cost Reduction / Avoidance	  Turnaround / Crisis Management  Digital Photo Retouching          Microsoft Office Suite / Adobe Creative Suite / QuarkXPress          ADTransit  / ADSend  / Pre-Press              Skills    Vendor Relations	       Project Management/OOH          4/Color Correction Specialization          Team Building / Training / Innovation
Print Production/ Schedules      Creative Team Collaboration	    Process Optimization	     Consulting / Negotiation / Maximization
Strategic Analysis / Planning     Graphic Design / Ad Traffic	 Soft Proofing / Digital Files     Proofreading / Editing / Quality Control
Building Templates         Strategic Planning / Implementation	      Cost Reduction / Avoidance	  Turnaround / Crisis Management
Digital Photo Retouching          Microsoft Office Suite / Adobe Creative Suite / QuarkXPress          ADTransit  / ADSend  / Pre-Press   ",SALES
"         GLOBAL IT PROJECT MANAGER       Summary    My background is in Information Technology and I have over 20 years experience working in the Aviation Ground Handling sector performing several IT roles. From Support to System Administration and most recently in Project Management      Skills         Windows , Windows Office Suites, Citrix, Active Directory, JIRA and Trello Project Management Applications, Service Now ITSM             Personal Information     Date of Birth: 8th October 1973  Marital Status: Married       Experience      Global IT Project Manager   05/2013   to   Current     Company Name   City  ,   State     Air Menzies
International Limited

 

Global IT
Project Manager – May 2013 to Present

 

A wholesale Freight Agent providing Cargo and Express services in
Europe, North America, South Africa and Oceania. My role, based in Wood Dale,
IL is primarily to manage the Internal system around our global network.
Managing the in-house Java Development Team to offer internal, back of house
solutions as well as Customer facing web portals to our Freight Agent
community. I also manage the Support Network across our four regions ensuring
the end user is supported by local key users or from members of my UK, US and
South Pac based teams.

 

My role is to gather business knowledge and process in order to provide
requirements to my Development Team that allows them to work to an agreed scope.
Development would then be handed over to myself and my Support team to provide
UAT before approving and planning Live deployments.

 

As the senior IT representative in AMI, I also work closely with the parent
company's IT Team around the globe to ensure our business is supported 24/7. I
also play a role in the expansion of our network when the business opens up new
locations in our regions.

 

I am also currently involved in a Data Centre
transformation project where are applications are being migrated to a new Enterprise
Cloud Service with a third party supplier.        IT Project Manager    06/2007   to   05/2013     Company Name   City  ,   State     My previous role was as an IT Project Manager with
Menzies Aviation. Firstly working out of the Menzies Aviation Head Office at
Heathrow Airport in the UK and from 2012 to May 2013, based out of the Menzies
Aviation Cargo facility at O'Hare Airport. During the six year in this role, I
was responsible or heavily involved in several major projects. 

These included Project Managing the IT
Infrastructure required for our green field Station start-ups for our Joint
Ventures in Hyderabad and Bangalore in 2007 and 2008. Where I oversaw the
implementation of the Network, IT Hardware acquisition and key systems at both
of these new Airports up to the go-live in the Spring of 2008.

Following on from that I was heavily involved
in the expansion of the Menzies Aviation Ground Handling business in the UK and
the rest of Europe. 

Other key projects and responsibilities have
included Project Managing the implementation of IT systems and infrastructure
for the easyJet Station start-up in Bristol in
January 2009 as well as other easyJet start-ups in Tenerife, Ibiza and most
recently Barcelona
in November 2009        Support Analyst and System Administrator   05/2001   to   05/2007     Company Name   City  ,   State     Prior to taking a full-time Project Management
role, I Project Managed the implementation of the Global Cargo System in to
Prague in 2006 while also working in the IT Technical Department based in
London Heathrow Airport. This support role also involved administrating and
assisting in the installation of various Menzies' IT systems run from the
Global Data Centre located in the UK.

On a daily basis, I provided front line (on
site and remote) support to all UK Cargo Terminals, Including PC support and
maintenance, network administration, exchange server administration and
answering user enquiries.         Business Analyst    05/1998   to   05/2001     Company Name   City  ,   State     Before integrating in to the Menzies Aviation
IT structure, I was part of the Ogden Cargo System and Support team that looked
after the three UK Cargo terminals. I also assisted in administering, with the
Quality Manager, Ogden Cargo's ISO 9002 Certified Quality System. 

I was also responsible for developing via a
Business Intelligence tool called IQ Objects, all reports generated from the
core Cargo Handling System. 

         Interests    I regularly play Golf most weekends at various courses
around the south west suburbs. I am also a member of a gym and workout 2 to 3
times a week. I am an avid sports fan and have a passion for English Soccer, Rugby,
Collage Football and watching theCubs.      Education and Training      Bachelor of Science  :   Mathematics   1996       University of Glamorgan   City  ,   State  ,   UK             A Levels     1992       Cardinal Newman R.C. School   City  ,   State  ,   UK      Mathematics & Geography           GSCEs   1992       Cardinal Newman R.C. School   City  ,   State  ,   UK      
 
  
  Mathematics, Geography, Biology, English, French & Physics
  
 
            ",AVIATION
"         REGISTERED NURSE CLINICAL CARE COORDINATOR- FIRST AID       Professional Background    To obtain a position as a registered nurse where my experience and leadership skills can be utilized to provide a positive and effective team environment resulting in excellent patient care and satisfaction. Able to quickly adapt to new environments and				Newborn education situations.	Specimen collection/processing proficiency Effectively able to triage critical situations.			Excellent communication skills between multiple Exceeds and performs well in difficult situations.		parties. Extensive experience in efficiently managing	Strong medical ethic people.	Sound, ethical and independent decision-making Disciplined, energetic employee who quickly					ability consistent with medical protocols. establishes rapport with patients and colleagues.           Professional Experience     05/2015   to   Current     Registered Nurse Clinical Care Coordinator- First Aid    Company Name   －   City  ,   State      Provided leadership to staff through coaching, mentoring and remodeling in order to achieve high quality patient care in a safe and customer focused environment Provided clinical expertise and a resource to clinical staff.  Worked closely with management, physician leadership, and staff to optimize patient flow and improve patient care.  Provided emergency/urgent care to Cubs staff and patrons including wound care, patient triage, applying splints and assessment of injuries.  Provided emergency/urgent care to Cubs staff and patrons including wound care, patient triage, applying splints and assessment of injuries.  Coordinated care with Superior in starting IV's, performing EKGs or patient transport.  Able to independently demonstrate problem solving, critical decision making, and utilizing appropriate resources.  Able to demonstrate appropriate action and take a lead role in emergency situations.  Supported a safe environment for patients and associates through effective monitoring or staff compliance to established standards of care, policies and procedures and HIPAA compliance.  Maintained an effective process for inventory control and medication supply utilization.         06/2008   to   Current     Clinical Supervisor / Registered Nurse    Company Name   －   City  ,   State      Managed Day-to-Day operations Device- related adverse events training Medical equipment maintenance and certification Vaccine inventory and reports Clinical staff scheduling Performance reviews Chart audits Clinical evaluations Maintained current employee files for clinical staff Conducted interviews and hiring Attended and held staff meeting and In-services Attended annual OSHA/CPR reviews Maintained staff communication (i.e., held staff meetings, prepared monthly memos- improvements/accomplishments) Responsible for first, second and weekend shifts Oriented/trained new clinical staff Coordinated communication between departments Worked directly with the owners of the practice Delegated clinical staff, as needed Prepared patients for the doctors: performed nurse triage, obtained vital signs and patient measurements (height, weight, head circumference) Carry out physician orders: Administering immunizations, urinary catheter collection, starting I.V.'s, preparing patient samples to be sent out to the lab, performing blood draws, bilirubin blood draws, performing and sending newborn screens, administering oxygen and/or oxygen with nebulizer treatments, organizing and setting up admissions to the hospital, making follow up phone calls per doctor request, filling out requisitions for tests, giving instruction for medication to be given at home- inhalers, nebulized treatments Assist doctors with ordering medical tests, with procedures, and preparing and explaining medications Triaging incoming calls from patients- giving medical advice, determining if the patient needs to be seen by a doctor in Recorded incoming lab test results, reviewed results with the doctor, and contacted patients as necessary Developed and maintained quality care systems and standards, including but not limited to, creating and improving Educated campers and staff in accident/illness prevention, and made sure medications were safeguarded and Conducted screenings on all campers before trips and at three times during the summer; at check-in and checkout Coordinated and dispensed all medications on a mealtime schedule and at the end of the evening program University of Illinois- Chicago College of Nursing Chicago, IL Women's Health Nurse Practitioner/Midwifery program the office or to receive emergent medication attention Demonstrating patient education Called in pharmacy medications as prescribed Checked patient surgery schedule daily and called patients for follow up medical protocols/guidelines.  Managed team of medical support personnel.  Monitored unit budget to ensure financial objectives were met.  Trained 10 staff nurses to provide top-quality patient care.  Headed on-boarding process for new nursing staff.  Interviewed patients to obtain medical information and measure their vital signs, weight and height.  Tested glucose and administered injections.  Provided necessary health education training for patients.  Evaluated patients presenting with asthma, appendicitis, etc.          Nursing/Manager's assistant    Company Name   －   City  ,   State      Provided first aid.  Monitored health and sanitation procedures throughout the camp.  administered.  Presided at all health checks and followed up on any problems seen in the Health Center.          Education and Training          MASTER OF SCIENCE  :   MIDWIFERY    University of Illinois- Chicago College of Nursing   －   City  ,   State  ,   US    MIDWIFERY            BACHELOR OF SCIENCE  :   NURSING    Illinois State University- Mennonite College of Nursing US
Illinois State University- Mennonite College of Nursing Bloomington   －     State      NURSING            Bachelor of Science  :   Nursing Degree    University of Hawaii   －   City  ,   State  ,   US    GPA:   GPA: 3.76 Graduated Cum Laude    Nursing Degree GPA: 3.76 Graduated Cum Laude       5/06       General Education    University of Hawaii   －   City  ,   State      GPA:   GPA: 4.0    General Education GPA: 4.0       08/2007           Resurrection High School   －   City  ,   State  ,   US    Resurrection High School Chicago, IL 4 years of both varsity cross country and track and field Served as the president of the Health Careers Club senior year Graduated with honors National Honors Society ACCOMPLISHMENTS Graduated with honors- National Honors Society CPR, OSHA certified        8/06           Illinois State University          GPA:   Deans list 04-07
National Society of Collegiate Scholars
Graduated from Illinois State University Cum Laude    Deans list 04-07
National Society of Collegiate Scholars
Graduated from Illinois State University Cum Laude            Additional Information      LICENSES
Registered Nurse Practitioner in the State of Illinois, License number 041.369585        Skills    allergies, blood draws, budget, charts, coaching, CPR, decision making, EKGs, equipment maintenance, filling, financial, first aid, health education, hiring, immunizations, injections, instruction, inventory, inventory control, lab test, leadership, meetings, mentoring, office, Nursing, organizing, patient care, patient flow, preparing patient, Performance reviews, personnel, policies, presenting, problem solving, protocols, quality, Reporting, scheduling, Supervision, surgery, phone, triage, patient triage, urgent care, Vaccine, vital signs, wound care   ",ADVOCATE
"         SENIOR INTERIOR DESIGNER         Professional Summary    Interior Designer with diverse experiences working on commercial projects throughout the United States utilizing AutoCAD.  Design experiences include commercial, facility planning, education, government, healthcare, retail and residential.  Proven abilities to work on projects independently or as part of a team from inception at programming meetings to completion with budget reconciliation.      Skills          Proficient in Autocad  Time management  Organized  Strong verbal and written communicator  Detail oriented      Building codes knowledge  Permitting and administration knowledge  Bidding procedures  Motivated self-starter            Work History      Senior Interior Designer  ,     02/2012  
                            to   11/2014     Company Name   –   City  ,
                          State      Independently developed fit studies, pricing  plans, and construction documents for permit.  Worked with leasing agents to obtain program requirements, project scope, and develop fit studies.  Prepare comprehensive design and construction documents with notes, details, and schedules as required that comply with all applicable acts and codes related to project municipality.  Submit plans to in-house permit expeditors for permit and in-house construction team for execution.   Verified that construction detail documentation conformed to quality assurance and best practice standards.    Completed comprehensive code compliance evaluations.  Reviewed and discussed zoning laws, fire regulations and building codes with healthcare and governing agencies.  

Utilize AutoCAD with AEC, Excel, and Microsoft Word software programs as required to manage assignments.

          Interior Designer  ,     05/2004  
                            to   02/2012     Company Name   –   City  ,
                          State      Worked independently on projects directly with client or through a landlord representative.  Completed architectural construction document set as well as mechanical and electrical construction document set with consultation.  Worked on diverse buildings such as mixed-use buildings, warehouse and class A office buildings.  Visit site to prepare as-built AutoCAD plans and note field conditions.  Calculate B.O.M.A.  square footages for landlord and maintain rent schedule.  Prepare comprehensive design and construction documents with details, schedules and presentation boards as required that comply with all applicable codes and acts.  Coordinate plans with structural, electrical and mechanical engineers.  Submit plans to appropriate county for permit.  Utilize AutoCAD and Microsoft Word software programs as required to complete and manage assignments.         Interior Designer  ,     10/2000  
                            to   05/2004     Company Name   –   City  ,
                          State      Worked on projects independently with clients.  Completed architectural construction document set.  Conduct client meetings to develop program requirements, visit site to prepare as-built AutoCAD plans and note field conditions in order to develop fit studies and revise as required for client approval.  Prepare comprehensive design and construction documents with details, schedules and presentation boards as required that comply with all applicable codes and acts.  Utilize AutoCAD and Microsoft Word software programs to complete and manage assignments.         Interior Designer  ,     09/1997  
                            to   10/2000     Company Name   –   City  ,
                          State      Established timelines to manage multiple projects simultaneously to assure move dates were met.  Worked with architects to better integrate design intent into construction document package.  Set up meetings with clients to develop program requirements.  Prepare a Design Fee Proposal outlining the scope of work and associated fees.  Perform site visit to prepare as-built AutoCAD plans.  Develop fit studies.  Prepare comprehensive design and construction documents with details, schedules and presentation boards as required that comply with all applicable codes and acts.  Conduct and issue minutes for meetings and construction management.  Utilize AutoCAD and Microsoft Word software programs to complete and manage tasks.         Senior Project Manager  ,     12/1993  
                            to   09/1997     Company Name   –   City  ,
                          State      Assigned to Maryland National Bank merger with NationsBank which was comprised of five high-rise office buildings in downtown Baltimore.  Supervised and coordinated a team of six interior designers.  Also assisted with Richmond, Virginia merger projects.  Develop program requirements with client and prepare fit studies.  Create or update base building and as-built AutoCAD plans.  Prepare comprehensive design and construction documents with details and schedules that comply with all applicable codes and acts.  Specify and coordinate all activities with furniture procurement and acquisition.  Coordinate schedule and project implementation with client's construction management firm.  Utilize AutoCAD and Fac/aide software programs as required to complete and manage tasks.         Consultant  ,     07/1993  
                            to   12/1993     Company Name   –   City  ,
                          State      Worked as part of a team as well as independently on assigned projects.  Worked on commercial and healthcare projects.  Prepare complete design and construction documents for assigned projects based on client's programming requirements on AutoCAD.  Obtain programming information, specify furniture and schedule projects as required.  Conduct site visits to provide accurate as-built conditions, determine square footages and prepare space studies.         Project Manager  ,     09/1989  
                            to   07/1993     Company Name   –   City  ,
                          State      Independently worked on eight to twelve projects simultaneously throughout the United States to relocate, increase and decrease new or existing offices.  Worked with a special task force to prepare multiple space consolidation studies to consolidate 17 floors of the downtown headquarters to the five-building  Mt.  Washington campus.  Was assigned to a special team to coordinate all branch office computer room upgrades.  Direct all outside consultants, trades and team members through planning, design, construction and furniture procurement and distribution from initiation through completion.  Insure that projects are completed within established budget and schedule and reconcile budget to management.  Research national and local codes and acts for buildings and life safety to insure projects meet or exceed guidelines.  Calculate rent schedules monthly with accurate rentable square footages by B.O.M.A.  for Baltimore headquarters.  Utilize AutoCAD, AEC Architectural Template, Lotus, Microsoft Project and Earnest as required to complete tasks.         Interior Designer  ,     01/1984  
                            to   09/1989     Company Name   –   City  ,
                          State      Assisted interior design staff until skills were developed to independently complete projects.  Independently worked on six to eight projects simultaneously throughout the United States to relocate, increase and decrease new or existing offices.  Research, develop and design effective floor space using systems furniture.  Responsible for all activities in the design and implementation of space plans including determination of space requirements, construction documents and furniture specifications.  Thorough working knowledge of AutoCAD, AEC Architectural Template and IBM Storyboard.         Education      Bachelor Fine Art  :   Interior Design, Art History Minor  ,
                          5 1984     Maryland Institute College of Art   -   City  ,
                              State    Interior Design, Art History Minor         Fine Art Curriculum  ,
                          1 1980     Towson State University   -   City  ,
                              State    Fine Art Curriculum       Accomplishments      Numerous programs, conferences and seminars related to the field.  All were approved CEU courses for CID and/or IIDA.        Affiliations    Former Member: Certified Interior Designer - Maryland (CID) International Interior Design Association (IIDA) - Board member as Past-President 1998 to 1999, President 1996 to 1998, President Elect 1995 to 1996, Treasurer/Secretary 1994 to 1995 Nature Conservancy National Trust for Historic Preservation       Skills    AutoCAD, budget, consultation, client, clients, IBM, interior design, Lotus, notes, mechanical, meetings, Microsoft Excel, Excel, office, Microsoft Project, Microsoft Word, pricing, procurement, programming, Proposal, Research, safety, upgrades   ",DESIGNER
"         CONSTRUCTION             Experience     04/2015   to   Current     Company Name          Repair a/c units Repair and replace water heaters, stoves, and refrigerators.  Change out faulty valves and faucets.  Unclog drains, toilets, snake clean-outs.  Change out windows and locks.  Make repairs to sheetrock if damaged, roof repairs and painting inside and outside.  Controls inventory, creates orders with vendors.  Train, coached and mentored staff to ensure smooth adoption of new rules.         07/2010   to   02/2015     Company Name   －   City  ,   State      Maintain 320 units in Jasmine Terrace complex, which consists of repairs to AC window units.  Repair and replace water heaters, stoves and refrigerators.  Change out faulty valves and faucets, unclog drains, toilets, snake clean outs.  Change out windows and locks.  Make repairs to sheetrock if damaged Roof repairs and painting inside and out.  Controls inventory, create orders, with vendors.  Trained, coached and mentored staff to ensure smooth adoption of new rules.         03/2007   to   05/2010     Construction    Company Name   －   City  ,   State      Plumbing, roofing, sheetrock, painting.  Replace water heaters.  General apprentice and construction.         03/2005   to   03/2007     Painter    Company Name   －   City  ,   State      Paint and repair the outside of problems in a timely matter.  Pressure washed houses and made repairs to old / damaged frames.          Education     2005     GED      Central Florida College   －   City  ,   State             2009     EPA Certified Universal              Skills    c, inventory, windows, window, painting, Paint, Plumbing, repairs, roofing   ",CONSTRUCTION
"         BRANCH BANKER       Summary    Secure a position that will utilize my strong communication and organizational skills, customer service background
and ability to work well with people.      Skills        Notary
      Medallion
      Microsoft Word, Excel
      Detail oriented            Experience     07/2004   to   Current     Branch Banker    Company Name   －   City  ,   State      Provide exceptional customer service to all business and retail customers
     Understand financial needs of customers while building and deepening relationships
     Open and service customer accounts in an efficient and professional manner
     Actively participate in outbound sales efforts to expand customer base
     Prepare and participate in weekly team sales meetings and daily huddles
     Loan Officer-Applications, Submissions, Customer documentation, Close, Book.         06/2003   to   07/2004     Branch Supervisor    Company Name   －   City  ,   State      Managed and coach team while maintaining workforce stability by insuring knowledge of bank products,
     procedures, and polices
     Managed daily branch operations including but not limited to cash standards, regulations, compliance and
     weekly, monthly, quarterly, and annual audits
     Understand financial needs of customers while building and deepening relationships by cross-selling bank
     products and services
     Develop and expand new and existing consumer and commercial accounts.         10/1986   to   09/1998     Retail Banking Officer    Company Name   －   City  ,   State      Oversee Branch operations and manage teller staff to ensure following bank's policies and procedures
       Open and service customer accounts in an efficient and professional manner
       Provide exceptional customer service to consumer and commercial customers
       Identify and refer prospects to business partners
       Loan Officer-Applications, Submissions, Customer documentation, Close, Book.          Education and Training          Diploma      Hammonton High School   －   City  ,   State              Skills    Book, coach, customer service, Detail oriented, documentation, financial, meetings, Excel, Microsoft Word, policies, retail, selling, sales   ",BANKING
"         BUSINESS  DEVELOPMENT  MANAGER       Career Overview     Career  Overview: Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.   Automotive/  Motor Vehicle, Healthcare  ­ Pharmacy  Technician. Experience:   Highly enthusiastic customer service professional with 20 years client interface experience.  I  have experience  working in automotive industry for the past 15  years.  Qualified  Customer  Service  Manager  offering  a  record  of successful  job  performance, proven problem  solving ability  and experience developing  and implementing  innovative solutions. Call  Center Representative versed in customer support in high call  volume  environments. Superior computer skills  and telephone etiquette.  As  a  Pharmacy  Technician  with   1   year  of  retail  pharmacy experience.  Self Starter  with   knowledge  of  Medicaid   and  Medicare   procedures.  Hardworking, Multitask Oriented,  Organized,  Service  Driven,  Dependable,  Committed,  Customer Focused, Dedicated,  Detail Oriented Experience,  Focused  and  Gifted.  Relocation:  At  this  time  relocation would  not  be  good  for  me,  but  in the future  is possible.  Hourly Rate  $  18.00 Salary:  Open Core Strengths Customer  Service  Expert,  Adaptive   Team  Player,  Excellent   Telephone  Etiquette.  Creative problem solving,  Critical  thinking,  Customer service, Data  collection, Data entry, Documentation, Email,  Executive  management  support,  Filing,  Grammar,  Strong  Organizational   Skills.        Core Strengths          Sharp problem solver  Active listening skills  Energetic work attitude  Customer service expert  Adaptive team player     sharp problem solverActive listening skillsEnergetic work attitudeCustomer service expertAdaptive team player           Accomplishments      harp problem solverActive listening skillsEnergetic work attitudeCustomer service expertAdaptive team player.     ​       Work Experience      Business  Development  Manager     Jan 2009   to   Jan 2011      Company Name   －   City  ,   State      Problem  Solver,    Energetic  Work  Attitude.    Accomplishments  Customer  Assistance *Worked with company  systems  such  as  live  Support  and   diligently  completed  all  assigned  tasks,  working overtime as  needed.  Market Research * Interviewed clients via market research surveys to identify product  issues  and  customer needs.  Customer  Service  *Researched,  calmed  and  rapidly resolved client  conflicts  to  prevent  loss  of  key  accounts.  Computed  Data  Reports,  *Provided  required weekly,  monthly  and  quarterly  reports  listing  sales  figures  and   client  track  records.  Work Experience  Customer  Service  Call  Center,   May  2011  to  Jul  2012  Airport  Marina  Ford, Organized weekly sales reports for the sales department to track product success.   Guaranteed positive customer experiences and resolved all customer complaints.  los angeles California Customer  Service  Call  Center Demonstrated  mastery  of  customer  service call script within  specified  time  frames.  Collected  customer feedback  and  made process changes to exceed customer  satisfaction  goals.  Addressed  customer   service  inquiries  in  a  timely  and  accurate.  Maintained  up to date  records  at  all times.  Developed  effective  relationships  with  all  call center departments  through  clear  communication.  Worked with upper management to ensure  appropriate changes  were  made to  improve customer satisfaction.  Built customer loyalty by placing followup calls for  customers who reported  product  issues.  Properly  directed  inbound  calls in phone queues to improve  call flow.  Collected  customer feedback  and made process changes to exceed customer satisfaction  goals.         Customer Representative     Jan 2008   to   Jan 2009      Company Name   －   City  ,   State      Developed new customer prospects or referrals.  outbound and inbound  phones  calls ,  invite customers  to  our  dealership  for  new  promotions.  Following  leads  and  making  appointments for service  department.  Oversea  my  departments,  making  sure  my  coworkers  were  placing  calls, setting  up  appointments and  making  follow  ups  for  show and no show customers.  Contacted new and  existing   customers  to  discuss  how  specific  products  could meet their  needs.  Generated  new sales  opportunities  through  direct   and  telephone  selling  and  emails.  Organized  weekly  sales reports for  the  sales  department  to  track  product  success.  Created  new  processes  and  systems for increasing customer service satisfaction.  Achieved high sales percentage with  consultative,  valuefocused  customer service  approach.  Interacted  with  customers  and  retail buyers  to  followup  on  shipping  statuses  and  expedited  orders.  Promptly  responded  to  general inquiries  from  members,  staff,  and clients  via  mail, email  and fax.  Assisted customers with store and  product  complaints.  Business  Development  center  (Customer  Representative California  My  job  duties   were  making  phones  calls  to  invite customers  to  our  dealership for  new  promotions.  Following  leads  and  also making appointments for  service  department  as well.  Assisted customers with store  and product  complaints.  Guaranteed positive  customer experiences and  resolved  all  customer complaints.  Compiled weekly  monetary reports and  records  for store managers.  Responsible  for ringing  up  customers  in a timely manner and  guaranteeing   high  level  of  customer  service.  Executed  outbound  calls  to  existing  customer base resulting in sales.  Recommended  selected  and helped  locate merchandise based on customer needs  and  desires.  Communicated  all  merchandise  needs  or  issues  to  appropriate  supervisors.  Generated   leads  for  new  sales  through  telephone  and  email  contact  with  customers.  Generated new  service(  leads)  opportunities  through  direct  and   telephone  selling  and   emails.         Customer relations     Mar 2000   to   Jul 2005      Company Name   －   City  ,   State     Assisted customers with store and product complaints.   Compiled weekly monetary reports and records for store managers.   Organized weekly sales reports for the sales departmentto track product success.   Created new processes and systems for increasing customer service satisfaction.   Developed highly empathetic client relationships and earned reputation for exceeding sales goals.   Achieved high sales percentage with consultative, value-focused customer service approach.   Resolved product issues and shared benefits of new technology.   Expressed appreciation and invited customers to return to the store.   Managed quality communication, customer support and product representation for each client.   Worked under strict deadlines and responded to service requests and emergency call-outs.   Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.   Guaranteed positive customer experiences and resolved all customer complaints.    ​        Educational Background        Pharmacy   2002     Carree College of America   －   City  ,   State  ,   united states    Coursework in Pharmacy Technology, Pharmacology and Pharmacy Law          High School Diploma  ,   General Diploma   1994     Thomas Jefferson High School   －   City  ,   State            Skills    Public Relations,, enthusiastic people person, advanced problem-solving, great organizational skills  Careful and active listener   Professional and friendly,   mulch-tasking  client Relations,computer Proficiency,Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing,and great telephone skills.   ",BUSINESS-DEVELOPMENT
"         TEACHER             Accomplishments      Monitor school districts in delinquent status and recommend warrants to withhold state funds administered by the Texas Education Agency with an effort to collect outstanding dues  Selected to be a TRS innovative committee member in 2015 for the purpose of improving business processes and increase productivity. Upon completion, management has recognized the participating members for the project's outstanding results, time and effort  Rewarded for outstanding performance in 2015 for the handling of numerous issues TRS faced throughout the implementation of a new Health Care vendor responsible to handle the billing, eligibility, and health insurance enrollment to more than 500K members  Awarded with a monetary raise after successful completion of my Bachelors degree program  Reconcile statement of accounts including researching any outstanding invoices, and resolve existing discrepancies in order to avoid unwanted payment delays  Recognized for work ethics, great customer service skills, and involvement as a team player        Experience      TEACHER    March 2013   to   Current     Company Name          Senior Accountant  Responsible for auditing the third party vendor's health insurance billing generated for participating school districts within the entire state of Texas.  Monitor school districts in delinquent status and recommend warrants to withhold state funds administered by the Texas Education Agency with an effort to collect outstanding dues.  Prepare a monthly analysis to detect any underlying billing issues provided by our third party vendor and recommend solutions to repair and prevent future billing issues.  Compile a monthly Accounts Receivable reconciliation report to ensure revenue and expense transactions have been accurately recorded before presenting it to senior management.  Provide assistance to school district's officials in relation to State Regulations, Health Coverage Plans, and Texas Legislative decisions.  Resolve and make a determination for retroactive credit requests received from school districts that involve complex research and billing audits.  Review and approve third party vendor invoices for contract compliance accuracy.  Reconcile budget reports to reflect internal accounting expenses ensuring that fund distributions were accurately recorded.  Adjust monthly annuity disbursements belonging to TRS Retirees that have erroneously underpaid for their Health Insurance premium.  Approve check refund distributions to TRS Retirees that have made overpayments on their Health Insurance premium.  Research and compile annual ad-hoc reports that include the Affordable Care Act fee versus our Health Insurance costs to decide on future premium rates.  Compile current year accounting data to generate the Comprehensive Annual Financial Report (CAFR).  Knowledge of state laws related to health care and insurance programs, retiree health care benefits, and financial and accounting regulations. Accomplishments  Selected to be a TRS innovative committee member in 2015 for the purpose of improving business processes and increase productivity. Upon completion, management has recognized the participating members for the project's outstanding results, time and effort.  Recovered overpaid costs owed to TRS from vendors that totaled to more than $5M for the 2009-2014 fiscal years by conducting an audit of previously billed invoices and detecting findings of overbilled rates that weren't in compliance with the contract's terms.  Increased productivity by 30% as the lead Accountant for the Accounts Receivable area by implementing an automated email collection system that generates an email to more than 100 entities that are in unpaid status.  Rewarded for outstanding performance in 2015 for the handling of numerous issues TRS faced throughout the implementation of a new Health Care vendor responsible to handle the billing, eligibility, and health insurance enrollment to more than 500K members.  Recovered implementation expenses that incurred during the new healthcare vendor transition for more than $83K under the ""transition allowance provision"" found on the contract.  Awarded with a monetary raise after successful completion of my Bachelors degree program.          Administrative Assistant    June 2007   to   March 2013     Company Name          Utilize financial software to generate payment documents such as purchase orders, delivery orders, requisitions, travel advances, and other general accounting documents.  Process payments through the City of Austin credit card system, including the reconciling of processed credit card transactions and ensure the usage of correct funding and codes.  Reconcile statement of accounts including researching any outstanding invoices, and resolve existing discrepancies in order to avoid unwanted payment delays.  Analyze dollar balances and time remaining on existing contracts and make recommendations for extensions or dollar increases.  Monitor contract performance such as the delivery of services or goods by enforcing the supply chain and ensuring that the billing is in compliance with the contract's terms.  Authorized to record all city-owned capital items distributed within the department that are considered to be fixed assets and require identification tags to facilitate control and accountability.  Assist the budget team with the itemizing of expenses, revenue, and plan of operations for the given period during the fiscal year in order to maintain accurate reports including the data entry that is required utilizing the ECombs software.  Knowledge of City practices, purchasing policies and procedures, and Accounts Payable regulations.  Responsible for the distribution of petty cash and performing monthly petty cash audits for all internal custodians in the department, ensuring that policy and procedures are enforced.  Maintain financial information, records, and electronic files in accordance to the City of Austin Records Retention policies and procedures.  Maintain a good working relationship with other city employees and the general public providing excellent customer service skills.  Appointed to participate as an interviewer to better evaluate potential hires for the department of Aviation. Accomplishments  Sponsored by the department of Aviation's Executive Assistant Director, Dave Arthur to participate in the competitive Power Pipeline Leadership Conference in Dallas, TX to represent the City of Austin. This conference gave me insights in career development and leadership planning.  Proposed a paperless system within the department and have completed the ""Keeping it Green"" project. Once implemented, using the ProCard for processing electronic invoices and E-statements received from vendors we expect to reduce the amount of time and money spent on a daily basis.  Successfully attained funding for the overdue maintenance and repair of the airport elevators and escalators regardless that the purchasing deadlines for the fiscal year had expired.  Demonstrated my keen ability to work with cross-functional teams this fiscal year by helping the short-staffed budgeting team compile the expenditures for the entire Aviation Department.  Processed accounts payable documents, and other general accounting transactions.  Assisted attorneys and the general staff with necessary courthouse filings and legal documents from external locations that needed to be delivered or picked up.  Performed daily receptionist duties by assisting internal and external customers regarding law operations and procedures as well as coordinating scheduled meetings for the department's staff.  Maintained record retention in accordance with the City of Austin Records Retention policies and procedures. Accomplishments  Gained knowledge in different financial areas such as purchasing, accounts payable, and accounts receivable.  Developed a database to record incoming invoices and the disbursement of payment to vendors to eliminate duplicate payments.  Recognized for work ethics, great customer service skills, and involvement as a team player.          Specialist Program Technician    December2005   to   April 2006     Company Name          Performed data entry of enrollment applications for child Medicaid assistance, and affordable Children's health insurance (CHIP).  Oversaw the application processing queues in the Specialty Programs Work Group, ensuring the quotas were met on a daily basis.  Reviewed all incoming applications and data entered into the eligibility database and settled discrepancies found in all stages of the process. Accomplishments  Appointed to Assistant Supervisor after 3 months from hire date due to quota exceeds that resulted in more than 1500 children enrolled in the health coverage statewide.          Accounting Clerk    July 2002   to   October 2005     Company Name          Assigned to the Accounts Receivable area to assist in creating invoices and statements, as well as monitoring account balances.  Prepared cash balance reports and ensured that bank deposits were accurately recorded.  Assisted with Accounts Payable processes such as purchase order requests, and the payment process of incoming invoices.  Monitored departmental budget utilizing balance spreadsheets that itemized expenditures, income, and estimation for future projects. Accomplishments  Developed knowledge in both areas of Accounts Receivable and Accounts Payable.  Saved the department money despite the short-handed status in staff and budget fall for over a year with assisting in both Accounts Receivable and Accounts Payable.          Education      Bachelors of Arts   :   Business Administration      CONCORDIA UNIVERSITY   －   City  ,   State  ,   US    CONCORDIA UNIVERSITY, AUSTIN, TEXAS Bachelors of Arts in Business Administration, January 2012 to December 2014        Associates of Arts   :   Business Administration      AMERICAN INTERCONTINENTAL UNIVERSITY   －   City  ,   State  ,   US    AMERICAN INTERCONTINENTAL UNIVERSITY, ILLINOIS Associates of Arts in Business Administration, November 2010 to December 2011 EAGLE PASS HIGH SCHOOL, EAGLE PASS, TEXAS        High School Diploma        High School Diploma, May 1998        Professional Affiliations    MAXIMUS, TEXAS ACCESS ALLIANCE to      Skills    Accounting, Credit, Invoices, Budget, Accounts Payable, Cash, Of Accounts, Accountant, Audits, Billing, Buying/procurement, Customer Service, General Accounting, Operations, Payments, Purchasing, Receptionist, Retail Sales, Accounts Receivable, Basis, Data Entry, Assistant Director, Associate, Aviation, Budgeting, Career Development, Contracts, Credit Card, Excellent Customer Service Skills, Executive Assistant, Fixed Assets, Maintenance, Pipeline, Purchase Orders, Reconciling, Supply Chain, The Accounts, Clerk, Estimation, Finance, With Accounts, And Accounting, Audit, Auditing, Benefits, Collection, Financial Report, Healthcare, Increase, Insurance Billing, Reconciliation, Solutions, Database, Administrative Assistant, Disbursement, Filings, Great Customer Service Skills, Legal Documents, Team Player, Medicaid, Quota   ",TEACHER
"         SERVICE ADVOCATE IV- CLINICAL SUPPORT         Summary     Over 10 years of the insurance industry experience. Strong analytical, documentation and research skills.       Highlights          Extensive insurance industry and regulatory compliance knowledge.  Quality assurance by conducting audits experience.  Analyze issues, tack trending and implement process improvement ideas.  Research, develop, editing and publish procedures for the department.  Strong interpersonal and communication skills  Report writing       Experience managing complex and time sensitive projects.  Provide important communications regard updates to procedures.  Claims file management processes  Medical terminology specialist  Database management  All Lines Claims Adjuster Licensed 6-20 State of Florida            Experience      Company Name    City  ,   State    Service Advocate IV- Clinical Support   01/2015   to   Current      • Assist providers with the entry and update of requests for medical clearances   • Research, coordinate and resolve inquiries and claims exceptions   • Coordinate with other Provider Service areas to identify formal education opportunities   • Identify, document and monitor process improvements   •Maintain records, reports, or files  • Moderate to heavy keying required.  • 9+ years' experience in health insurance, provider's office (handling medical coding, filing insurance claims or referrals) or a managed healthcare telephone service center   • Experience working with healthcare products including researching and resolving provider inquiries and working with provider contracts and networks   • Experience working with medical terminology, CPT-4 coding, ICD-9 coding and claims adjudication inquiry resolution processes and procedures   • Experience working with BCBSF healthcare products  *Review contract benefits and approve services for claims payment.  *Examine claim forms and other records to determine insurance coverage  *Verify investigative information   *Maintain insurance records               Company Name    City  ,   State    Service Advocate V- Sales Support Agent Service   08/2013   to   01/2015       Knowledge of all lines of business to include Over 65, MIPPA, Medicare Advantage, Under 65 Health Care Reform plans, BlueCare HMO, Blue Options PPO, Blue Select PPO, Underwritten plans, Ancillary products such as Dental and Life, Small and Large Group, and Claims.  Processing systems experience   Detailed knowledge of the enrollment processes and work flow   Assist agents with day to day inquiries  Train and educate agents on products, procedures and applicable rules and regulations.  Research and resolve system issues an agent may have.  Research and resolve all inquiries both sales-related and service -related for all lines of business and all health and ancillary products.  Research information and implement solutions for sales partners whose needs demand agility and persistence.  Collaboration relationship building with external partners, such as sales agents, brokers, consultants, key accounts, providers or vendors.  Experience working with Sales or Sales Operational areas Demonstrated experience managing multiple priorities and demands.          Company Name    City  ,   State    Service Advocate IV- Enrollment Maintenance and Billing   03/2007   to   08/2013       Knowledge of all lines of Over 65, MIPPA, MedAdvantage, Under 65 Healthcare Reform plans to include BlueCare HMO, Blue Options PPO, Blue Select PPO, Underwritten plans, Ancillary products such as Dental and Life.  Document, monitor and track call performance for compliance  Create, track and implement any identified process improvement items.  Create reports to upper management to identify any delays or estimated completion dates or actual implementations.  Monitor Inventory for timeliness, research any outliers.  Prepare SQM research, collecting and summarizing data, identifying trends and root cause analysis.  Serve as a SME for internal and external customers to resolve consumer market enrollment, maintenance, membership and billing issues.  Leader of the Senior Market Continuous Improvement Team: Supports continuous improvement efforts through the early identification, investigation and resolution of problems by communicating and coordinating with the appropriate contacts for completion.  Serving on a Process improvement work group   Project management and implementation process improvement items.  Monitor Supervisor callbacks and multiple locations for timeliness and completion within metrics and handle escalated issues, etc.  Invoices and reconciles premium income.  Maintain knowledge for government and regulatory laws and changes.          Education        All Lines Claims Adjuster   2014     Florida State College at Jacksonville  ,   City  ,   State       6-20 All Lines Claims Adjuster         Bachelor of Arts  :  Psychology   2004     University of North Florida  ,   City  ,   State        Psychology with Social Welfare Minor  Strong analytical, organization, research, communication and documentation skills.         Bachelor of Science  :  Nursing   2001     Jacksonville University  ,   City  ,   State  ,   USA     Nursing  Submit claims items, document progress of patient throughout care. Create plan of care and document progress until discharge.         Associate of Arts  :  Psychology   2000     St Johns River Community College  ,   City  ,   State       Strong writing skills and actively wrote for the college newspaper.         Skills     Healthcare: claims authorization, computerized and paper claims submission People skills: advanced problem-solving, great organizational skills    ",ADVOCATE
"         DIRECTOR, INFORMATION TECHNOLOGY           Professional Summary     Results-driven IT director with over 30 years of experience in diverse industries, including Port and Higher Education. Expertise includes team leadership, technical architecture, training and development, disaster recovery planning, and information protection analysis. Dynamic, resourceful, and extremely driven individual with a deep passion for creating and delivering programs and solutions that empower a team, company, and customer to meet and exceed desired expectations.       Core Qualifications          IT management  Results-oriented  Operations management  Budget administration  Change management      Problem resolution  Team leadership  Decisive leader  Cost reduction            Experience      Director, Information Technology    August 2008   to   Current     Company Name   －   City  ,   State      Manages information technology computer center for the Board of Commissioners of the Port of New Orleans (Board).  Develops, initiates, implements and monitors procedures necessary to determine the need for improvement of the system and operational activities.  Makes recommendations on the acquisition, lease or rental of equipment and computer services, the development and implementation of new data processing programs and the expansion of existing equipment and programs.  Provide information and recommendations to the Port's management relevant to the establishment of priorities for prospective system applications.  Develops and/or revises data and practices concerning plan and procedures consistent with agency goals and objectives in the information communications fields.  Formulates requests for bid and requests for proposals for major and minor I.T. professional services and hardware contracts.  Directly involved in vendor selection and final contract negotiations and approvals.  Supervises information technology and telecommunication staff and provides guidance and direction of daily activities.  Develops and supervises the work of system project consultants.  Provides consulting services to all Port departments and divisions concerning information systems, new programs and data processing.  Develops form management procedures and reviews and justifies current practices.  Evaluates existing manual and automated information-related activities including physical work environment, administrative procedures and work flows.  Represents the Board of Commissioners on national and international committees and conferences as necessary.  Prepares hardware, software and personnel budgets for the I.T. department.  Staying abreast of the new technologies, doing cost/benefit analysis of these technologies and the incorporation of these technologies into the budgeting process.  Participates in formulating Board's current and future I.T. short and long term strategic planning including PC networking, Email, IBM ISeries Support, INTERNET, Imaging, Computer Aided Software Engineering, Communication Protocols, EDI, GIS etc.  Reviews and makes recommendations to management on the use and control of mainframe data processing systems for internal operations, and for servicing the maritime community in the movement of cargo through the Port.  Assures that software utilizing the mainframe and remote computer local area, wide area network equipment are protected and secure against viruses, outside intrusion and cyber-attack.  Supervise the development of long range plans for the use of data processing equipment by the Board, related private sector firms and government agencies.  Assure the confidentiality of priority data and supervise the distribution of that data to the appropriate public and private sector recipients.  Coordinates the flow of information among in-house departments, private sector maritime interests, U.S. Customs and other agencies.  Oversees a large repertoire of sophisticated application software.  Interface with representatives of local, national and international maritime, and government agencies, offices and firms concerning the technical requirements and operation and benefits of the system.  Reviews, coordinates and makes recommendations to Board management and maritime interests on data transmission requirements.  Monitors the preparation of reports submitted to Board management, the private sector and governmental agencies on data processing and technology issues.  Keeps abreast of changes in the maritime industry as it affects the movement of bulk, general and containerized cargo and the flow of electronic communications.  In charge of all telephone services required by the Board.  This includes the main administrative phone switch and sub-switches and all cell and broadband services.  Define scope of work and specifications for Hardware and software needs for Homeland Security Grant Investment Justifications from 2008 to present.  FAS system repair and updates, Building Access Command and Control, Security Camera Projects (Portwide and Cruise Terminals),  Wireless Backbone Infrastructure Portwide, MSCO provisioning, Mobile Command Center Repair and Upgrade, Underwater inspection vehicle and equipment,  Technology Installation on the Harbor Police Patrol Boat, Integration of Command Bridge Incident Control servers, GIS server implementation.          Associate Vice-President for Information Technology and Telecommunication    April 1980   to   October 2004     Company Name   －   City  ,   State      Oversight responsibility for staff of 22 people, including 19 professionals.   Created and managed the Office of Information Technology.  Developed and implemented the Strategic Plan for the Office of Information Technology.  Awarded and directed $1.2 million grant to install the telecommunications fiber optic infrastructure for university.  Integrated the Management Information System department and the Telecommunication department into one cohesive department.   Provided data and communication services to entire university community; implemented university-wide operation of telephone, PBX, voice and data wireless communications.  Developed administrative system for all users to become proficient in these areas.  Ensured data integrity and responsibility, standardizing ways and means of data collection, thereby maintaining the integrity of inputs and outcomes.  Created a filtering process to recognize viruses before they infect systems and thus established a reliable network free of viruses and spam.  Implemented effective customer service, customized to suit individual needs, ensuring that all users were standardized for smooth communication with one another.   Created inclusive, customer-friendly, telecommunications climate, ensuring that students were respected equally with faculty.  Implemented comprehensive university system, increasing the number of telecommunication units from 324 to more than 2,000.  Increased number of computer labs from two to nine, ensuring dramatic increase in resources to students without increasing staff.          Education      Ph.D   :   Coastal Oceanography  ,   1996    State University of New York   －   City  ,   State  ,   USA     Coastal Oceanography         M.S   :   Computer Science      Marine Sciences Research Center
	School of Marine and Atmospheric Sciences          Computer Science        B.S   :   Mathematics      University of Evansville   －   City  ,   State      Mathematics        Xavier University   －   City  ,   State              Professional Affiliations     *Member of AAPA Information Technology Committee   *Represented the University President at Southern Educational Foundation   *Member of the Instructional Technology Assistance Project (ITAP) team   *Participated in Educational Leadership Council   *Served on Academic Computing Committee.       Accomplishments      MCSE (Microsoft Certified Systems Engineer)   LDCCA Certified Installer for Fiber Optic and Category 5/5E   Certified Construction Quality Management for Contractors by U.S. Army Core of Engineers  Wireless Network Auditing Training System   Forensics, Investigation & Response Training Hacker Techniques, Exploits and Incident Handling Training Accreditation        Skills    academic, administrative, agency, Basic, benefits, broadband, budgeting, budgets, Cobol, Hardware, computer applications, conferences, consulting, contract negotiations, contracts, customer service, data analysis, data collection, Data Processing, Database Management, DBase IV, direction, EDI, Email, features, Fortran, GIS, government, grants, IBM, IBM compatible, Imaging, Information Systems, Information Technology, inspection, interpretation, laser, Macintosh, mainframe, MapInfo, Mathematics, Access, MS Excel, Office, Management Information System, Monitors, natural, Naval, network, Novell Netware, Oil, Operating Systems, Pascal, PBX, PC networking, personnel, Camera, Police, Programming, proposals, Protocols, radio, real-time, reception, relational database, Research, RPG III, servers, Shell, Software Engineering, Strategic, strategic planning, SUN SPARC, switches, switch, telecommunications, Telecommunication, telephone, phone, transmission, UNIX and C, UNIX, Upgrade, Vax, VMS, voice and data, wide area network, written      Additional Information      COMMUNITY SERVICE Board of North Region Leadership Institute (NORLI) Volunteer activities at New Orleans Enhancement Center: taught senior citizens how to use the computer Board of Advocates for Science & Math Education, Inc. HONORS/AWARDS/CERTIFICATIONS Certified Port Executive Turner Fellowship, State University of New York at Stony Brook United Negro College Fund Fellowship National Consortium of Educational Access Fellowship William and Mary Simon Fellowship      ",INFORMATION-TECHNOLOGY
"         EXECUTIVE CHEF/ FOOD SERVICE DIRECTOR       Executive Profile           As a Chef, I have been exploring my passion for food and developing clean, healthy cooking techniques for over 30 years.This is done by executing successful operations strategies, decreasing staff turnover and developing winning menus according to consumer preferences. Proven front and back of house operations experience with an excellent track record in budgeting, decreasing costs while expanding business operations. Recognized as a highly effective leader with strong strategic planning, communication and staff management skills. This has been proven as a food service director and an executive chef.       Skill Highlights          Leadership with great communication skills  Budgeting and analysis expertise  Expense control expert  Food and labor cost expert      Diverse industry/market Knowledge  Vendor negotiations  Excellent customer/employee communications  Profit generation            Core Accomplishments      Purchased & initiated a struggling catering company into a very successful catering company and 100 seat restaurant. Increased sales and marketing by 22% from previous year.  Mediated vendor relations to decrease food cost by 7% in 2007 annually.  Launched ongoing well-received program mentored by the Health Department and ServSafe. To include sanitation, food safety and hygiene.  Delegated gourmet dinners for 4 up to parties of 600 with 100% customer satisfaction..  Effectively managed restaurant kitchen, food service director leadership and catering in large volume.         Professional Experience      Executive Chef/ Food Service Director   02/2008   －   Current     Company Name     City  ,   State       Provides all phases of the hiring disciplinary actions and termination of employees.  Trains staff in the functions of the food service duties.  Supervising staff engaged in the preparation and serving of fresh wholesome foods to residents three times daily and special functions/events.  Maintaining the cleanliness of food service areas and equipment.  Inspecting of the entire kitchen and three dining rooms.  Successfully honing in on all budgetary & financial records for the food service area.  Performed work schedules and evaluating the work performance of staff.  Supervise and maintaining menus and recipes with recommendations of the Dietitian as appropriate.  Excellent negotiating and purchasing all Food Service products, including equipment.  Maintaining updated records in accordance with federal and state regulations.   ServSafe Certification in accordance with the state of Florida Food Management guidelines.  Attained average food cost of 26.8%.          President/Owner/Executive Chef   12/2005   －   04/2008     Company Name     City  ,   State        Effectively ran and oversaw the daily cafe operations and coordinated and planned events for large catering parties.  Responsible for all hiring, disciplinary actions and termination of all employees.  Take charge attitude in the kitchen on a daily basis as well as a hands-on manager style at all times.  Trained all staff in the functions of the food service duties.  Supervised staff engaged in the preparation and serving of fresh wholesome foods to clients for catering jobs and in the café.  Cleanliness and safety of food service areas and equipment.  Maintains all budgetary & financial records for the food service area.  Prepares work schedules and evaluates work performance of staff.  Creates menus and recipes for daily café menu and 10- 600 guests catering events.  Negotiates and purchases all food service products, including equipment.  Maintains ServSafe Certification in accordance with the state and federal laws.          Food Services Director/Executive Chef   02/2001   －   01/2006     Company Name     City  ,   State       Provides all phases of the hiring disciplinary actions and termination of employees.  Trains staff in the functions of the food service duties.  Supervising staff engaged in the preparation and serving of fresh wholesome foods to residents three times daily and special functions/events.  Maintaining the cleanliness of food service areas and equipment.  Inspecting of the entire kitchen and three dining rooms.  Successfully honing in on all budgetary & financial records for the food service area.  Performed work schedules and evaluating the work performance of staff.  Supervise and maintaining menus and recipes with recommendations of the Dietitian as appropriate.  Excellent negotiating and purchasing all Food Service products, including equipment.  Maintaining updated records in accordance with federal and state regulations.   ServSafe Certification in accordance with the state of Florida Food Management guidelines.  Attained average food cost of 26.8% at this time. Labor cost varies from kitchen to kitchen and kept labor cost under the company average of 28% to 26.8%.          Head Chef   10/1979   －   01/2001     Company Name     City  ,   State      Successfully climbed the ladder from cook, toassistant chef to head chef.         Education       1998   Associate of Arts  :  The Academy   -   Occupational Studies Culinary Arts    City  ,   State  ,   USA             1996   General Education Diploma (GED)  :  The Life Skills Center      City  ,   State  ,   USA                LICENSES  :                            NRA ProMgt Certifications in the following areas: Sanitation, Professional Baking, Nutrition, Professional Service, Professional Cooking, Supervisory Development, Hospitality Management and Cost Control. CEU for Sanitation and Hygiene May 2014 CPR Certification. ServSafe Certification in accordance with the state of Florida Food Management guidelines   :                        Professional Affiliations     Member of the American Culinary Federation.   References available upon request.    ",CHEF
"       EXECUTIVE DIRECTOR       Professional Summary     Non-Profit Executive Director   Over 15 years of progressive experience in non-profit management with a wealth of experience in grant-writing, fund raising, development, public relations and marketing       Experience      Executive Director     May 2001   to   Current      Company Name   -   City  ,   State     Providing overall management of the legislatively mandated Early Learning Coalition Working with the Board of Directors to develop and implement the agency's strategic visions while keeping the Board informed on issues that affect programs;  Making sound recommendations regarding program management  Providing overall financial management of $6 million annual budget and direction for funding consistent with Board policy and directives; preparing budgets and ensuring financial accountability and sustainability   Providing oversight for the service delivery system in accordance with the mission and purpose of the agency   Managing fund raising and maintaining strong relationships with funding sources; grant-writing   Managing marketing and public relations functions to further the identity of the agency in the community   Providing oversight of the resources allocation processes and procedures   Serving as an advocate with local agencies, associations, institutions, media, local state and federal government, and allied organizations   Supervising a staff of 16   Other duties include: oversight of contracts and compliance; monitoring and encouraging best practices agency wide; implementation of the agency's strategic plan in accordance with the Board's mission and vision; staff development, including training and succession planning; and promoting a culture of teamwork, accountability, and transparency.         Public Relations Officer     Jan 1997   to   Apr 2001      Company Name   -   City  ,   State     Served as press/media contact for all museum activities, exhibitions, events and programs   Developed annual public relations plan and budget   Developed promotional/advertising strategy utilizing all media to increase attendance at exhibitions, programs and special events with particular emphasis on blockbuster exhibitions, major campaigns, traveling exhibitions, educational programs and the museum store and restaurant   Produced/supervised all publications including bi-monthly newsletter, invitations, brochures and advertisements Planned and implemented special events and fund raising events; wrote grant proposals  Managed facility rentals   Supervised group tour coordinator, development interns and volunteers          Coordinator of Community Relations     Feb 1994   to   Jul 1997      Company Name   -   City  ,   State     Served as contact for all aspects of public relations, education, marketing and development for non-profit organization providing in-home services for the terminally ill in the Jackson, Mississippi metropolitan area and 23 central and southwestern Mississippi counties   Promoted hospice awareness in the community and with the medical referral base through public speaking opportunities, special projects, seminars and newspaper/journal articles   Developed and implemented annual agency marketing plan, maintained marketing calendar, developed marketing materials and carried out marketing activities throughout the service areas   Developed organization's annual report   Planned and implemented special events   Wrote grant proposals  Developed in-service education activities for staff   Participated on interdisciplinary team   Recruited and supervised volunteers          Program Development Specialist     Jul 1985   to   Feb 1994      Company Name   -   City  ,   State     Developed supervised, coordinated and monitored various programs for the elderly in seven counties in central Mississippi Promoted programs through public speaking, training, planning, writing grant proposals, budgeting and developing contracts   Monitored service providers in case management, congregate and home delivered nutrition, adult day care services, legal services and emergency services   Served in liaison capacity between the State Division of Aging and Adult Services and service providing contractors   Edited the agency newspaper and developed additional public relations campaigns   Developed statewide educational project on alcohol abuse/drug misuse in the elderly   Supervised Program Development Specialist I         Career Accomplishments      Have successfully developed several programs from the grassroots level including the first adult day care service in Jackson, Mississippi and the Mississippi Crafts Festival at the Mississippi Museum of Art  Have written/collaborated in writing numerous non-profit grant requests resulting in awards from the Robert Wood Johnson Foundation, Drug Free Schools and Communities, the Institute of Museum and Library Services, Publix Supermarket Charities, United Way of Santa Rosa County, and Leadership Santa Rosa, among others   As the only Executive Director of the Early Learning Coalition,have successfully directed the operations with clean audits and exceptional monitoring results        Certifications     Certified Trainer,  Bridges Out of Poverty      Certified Facilitator,  Getting Ahead in a Just Getting By World         Professional Affiliations      National Association for the Education of Young Children; Southern Early Childhood Association; Northwest Florida Association for the Education of Young Children , 2006 to Present  Public Relations/Newsletter Chairperson, NW FL Affiliate   President Elect, NW FL Affiliate National Association for the Education of Young Children (NAEYC) and its affiliate organizations are professional membership organizations that work to promote high- quality early learning for all young children.     Association of Early Learning Coalitions,  2007 to present	  Served as Small Coalition Representative   AELC is an organization comprised of Early Learning Coalitions throughout the State of Florida, supporting the overall goal of developing and administering comprehensive school readiness and voluntary pre-kindergarten programs.        Community Service Organizations      Santa Rosa Community Alliance,  2015           Health Professions Opportunity Grant (HPOG) Family Services Committee , Pensacola State College, 2013 to present     Santa Rosa Bridges, Inc. , (local Bridges Out of Poverty Project) 2013 to present   Currently serve on Board of Directors   Co-Chair of Public Relations Committee   Serve on Finance Committee     Early Childhood Advisory Board, Pensacola State College , 2011 to present    Healthy Start Coalition of Santa Rosa County , 2007 to Present   Currently serve on the Executive Committee as Secretary       Education      Bachelor of Science  ,   Social and Rehabilitation Services   1981     University of Southern Mississippi   -   City  ,   State  ,   USA    Graduated with Highest Honors with a minor in criminal justice        Associate of Arts  ,   Liberal Arts   1979     Clarke College   -   City  ,   State  ,   USA    Graduated with Highest Honors        Skills      Extensive experience working with Boards of Directors  Supervision and management  Development and fund raising  Communications  Marketing  Public Relations  Fiscal Operations  Volunteer recruitment and coordination  Microsoft Office Suite     ",PUBLIC-RELATIONS
"         TEACHER       Summary    An elementary-school teacher with many years of success in teaching classes and developing children's learning ability/agility, known for her superior communication skills with children, parents and staff.  Desire to inspire and motivate children to achieve their best.  Able to inspire, comfort and build self-esteem, while demonstrating sound work ethics, cultural sensitivity/diversity, flexibility and creativity.   Mature and professional  teacher  who adapts to new situations and technologies with ease. Adept at lesson planning and classroom management.   Enthusiastic teacher with superb leadership and communication skills. Easily cultivates trusting and productive relationships with students, parents, teachers and administration.  Dedicated and student-focused teaching professional who is committed to providing a well-balanced, supportive, and engaging learning environment for all student. Dedicated educator committed to creating a classroom atmosphere that is stimulating, encouraging and supportive for all students.        Highlights          Critical thinker  Title I knowledge  IEPs knowledge  Learning assessments  Decisive  Flexible and adaptive  Calm under pressure       Mississippi  Teaching Certificate with Elementary Education endorsement  Urban public schools background  Standardized testing techniques            Accomplishments     Named “Teacher of the Year” in  2009 .       Experience      Teacher   01/2009   to   Current     Company Name   City  ,   State        Observed and assessed student performance and kept thorough records of progress.   Implemented a variety of teaching methods such as lectures, discussions and demonstrations.   Set and communicated ground rules for the classroom based on respect and personal responsibility.   Tutored children individually and in small groups to help them with difficult subjects.   Taught after-school and summer enrichment programs.   Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.   Established positive relationships with students, parents, fellow teachers and school administrators.   Employed a broad range of instructional techniques to retain student interest and maximize learning.   Implemented remedial programs for students requiring extra assistance.   Took appropriate disciplinary measures when students misbehaved.   Improved students' reading levels through guided reading groups and whole group instruction.   Accepted coaching from fellow teachers and administrators and immediately incorporated feedback.   Worked outside normal hours to be available to answer parent and student questions.   Used children's literature to teach and reinforce reading, writing, grammar and phonics.   Enhanced reading skills through the use of children's literature, reader's theater and story time.   Taught students in various stages of cognitive, linguistic, social and emotional development.   Taught students to exercise problem solving methodology and techniques during tests.   Differentiated instruction according to student ability and skill level.   Encouraged parents to take an active role in their child's education.   Employed a wide variety of fiction and non-fiction textual materials to encourage students to read independently.  Adapted curriculum to fit student needs, provided individual and small-group instruction when necessary.  Developed lesson plans and class material - Combined instruction with demonstration to clearly communicate objectives to class.  Used a variety of classroom strategies: lecture, group discussion, inquiry, discovery, and more.  Maintained pleasant learning atmosphere in class - Established and reinforced standards of behavior.  Kept progress notes and made reports; tracked academic and social development.  Assigned and graded homework and class work; prepared tests.  Taught interpersonal skills and resolved student problems by timely and sensitive conferral with parents/teachers/administration.          Teacher   01/2007   to   01/2009     Company Name   City  ,   State       Planned, prepared and delivered instructional activities that create an environment where children are actively engaged in the learning experience.  Identified and adapted teaching resources in order to meet the varying needs of children with different learning abilities, learning abilities and special education needs.  Offered plans for enhancement in which children are encouraged to be engaged in the learning process.  Maintained an accurate teaching record and monitored learning performance to provide feedback on progress - Prepared and evaluated students' performance to monitor progress.  Researched and utilized variety of learning materials, resources and technology methods [such as: Internet-learning, library, team learning] to support and develop the classroom environment.  Advised and monitored children in the use of new learning materials and teaching equipment.  Communicated cooperatively with peers, colleagues and parents to meet teaching goals and ethical standards.  Participated in training programs and educational courses to keep up to date with new teaching methods, new developments and teaching resources.  Applied appropriate disciplinary measures when necessary.          Teacher- Intern   08/2006   to   12/2006     Company Name   City  ,   State       Researched county curriculum guidelines to develop and implement long-term unit plans, daily assignments, and worksheets on art and literature for seventh grade inclusion classes.  Collaborated with special education teachers to tailor instruction to accommodate all learning styles in the classroom Evaluated the performance, behavior, and social development of students Utilized various media topresent lessons including PowerPoint presentation, visual art, document camera, and Comic Life Promoted student achievement daily and by implementing Positive Behavior Interventions and Supports (PBIS) Participated in weekly team meetings to discuss behavioral and academic interventions of seventh graders Initiated and maintained contact with parents to discuss student success and interventions.          Education      Bachelor of Science  :   Reading   2006       Delta State University   City  ,   State        English   Social Studies         Professional Affiliations    Mississippi Department of Education, Jackson, MS      2006	Renewed (2011)      Skills    academic, art, interpersonal skills, instruction, lesson plans, notes, materials, meetings, PowerPoint, camera, progress, teaching, training programs, Microsoft Excel, Microsoft Office.   ",TEACHER
"         LEAD AEROSPACE ASSEMBLER         Summary    Accomplished and highly motivated aerospace assembler/technician with a solid history of achievement in completing large structural assemblies, micro/miniature component repair and cable repair for rotary and fixed-wing aircraft platforms. Proficient in interpreting blueprints, working with others and meeting production deadlines. Seasoned leader with experience in tactfully communicating with others in order to train them to be competent at their job.      Skills     Critical Thinking                   Decision Making  Hand/Power Tools  Thoroughly Inspects Work  Problem Solving  Time Management   Troubleshooting       Experience      Company Name    City  ,   State    Lead Aerospace Assembler   06/2016   to   Current        Trained and led a team of six assemblers to quickly and efficiently build landing gear beams    Ensured all equipment was properly installed and working correctly.     Planned work and determined appropriate tools and equipment needed for the workday.   Processed work orders and prioritized jobs.  Communicated with prior shift to assess work needs for the day.          Company Name    City  ,   State    Aviation Electronics Technician   09/2011   to   10/2015       Adjust, repair, or replace malfunctioning components on assemblies
or circuit boards by using hand tools or soldering irons.  Test and troubleshoot instruments, components and assemblies, using multimeters.  Connect components to assemblies such as transformers, relays, switches, in-flight refueling systems, 
etc.  Read and interpret maintenance manuals, technical publications, and engineering diagrams to determine
the feasibility and method of repairing defective components.  Keep records of maintenance and repair work.  Coordinate work with engineers, technicians and other aircraft maintenance personnel.  Inspect completed work to certify that maintenance meets standards and that aircraft are ready for
operation.          Education and Training        Administration of Justice   2018     College of the Canyons  ,   City  ,   State        Projected Graudation Date: Summer 2018          Certificate     2012     Naval Fleet Training Center  ,   City  ,   State        Micro-miniature Electronics Repair          Certificate     2011     Center for Surface Combat Systems  ,   City  ,   State        Miniature Electronics Repair          Certificate     2011     Naval Air Technical Training Center  ,   City  ,   State        Aviation Electrician's Mate Strand          High School Diploma     2010     Diamond Ranch High School  ,   City  ,   State           ",AVIATION
"         OPERATIONS MANAGER       Summary    Experienced client service professional accustomed to managing teams functioning in a fast-paced environment in support of multiple products across various business units. Solid background in building strong and effective teams      Highlights          KYC, Anti Money Laundering, and legal documentations  Excellent organizational and time management skills  Strong interpersonal and communication skills at all levels Microsoft Office (Excel, Word, PowerPoint, SharePoint, and Project)  Employee relations (hiring, terminations, performance management, development)  SEC Licenses Series 6 and 63 (Expired. Willing to retake.)  Proficiency in Adobe products (Photoshop, Lightroom, Illustrator)  Spanish fluency, oral and written                Experience     02/2010   to   08/2014     Operations Manager    Company Name   －   City  ,   State      Managed a team of four client service officers responsible for day-to-day operations and onboarding process.  Directed and supervised the daily activities of the teams with primary focus in enhancing the client's experience, mitigating risk, and identifying areas of improvement.  Performed Quality Assurance reviews and approved due diligence reviews completed by the staff.  Collaborated and managed assigned projects with cross-functional teams and departments including data and document collection and review, technology, sales and other client services groups across the firm.  Coordinated with Front Office, Credit, Compliance, AML compliance and global client onboarding teams to understand client/deal structure and agree requirements/responsibilities.  Participated in the development and drove implementation of department policies and/or procedures to help improve service and overall efficiency.         09/2007   to   02/2010     Client Service Manager      Within three months, increased efficiency by 20% by identifying and mitigating outdated manual processes and leveraging technology.  Increased staff performance accuracy levels to 99%.  Managed a team of eight client service officers responsible for servicing our base of Commercial Real Estate clients, Mortgage Servicers, and Regulated Cash.  Serviced a portfolio of 300 clients with deposits in excess of 80 billion.  Reviewed complex Cash Collateral agreements and client provided documentation to ensure compliance with regulatory and contractual requirements.  Served as the escalation point for and coordinated the resolution of key issues and complex client concerns and opportunities.  Analyzed complex data for management reporting nationwide on wire and deposit accounts providing adequate information for decision-making.  Held monthly meetings with senior management to provide updates on all team projects, roadblocks and recommended solutions.         02/2002   to   09/2007     Client Service Manager    Company Name          Built and fostered a proactive workplace environment resulting in a higher level of employee participation and performance.  Supervised a team of seven client service professionals with a primary focus in delivering excellent client service, improving processes, and leveraging technology.  Partnered with Bankers to collect, analyze, and validate all appropriate due diligence and on-boarding documentation provided by client; utilized knowledge of AML/KYC policy to independently identify missing or insufficient client due diligence information.  Responsible for reviewing, entering and approving client information in KYC database, conducting OFAC reviews, and escalating findings.  Extensive client contact in partnership with the Bankers to resolve customer concerns in regards to demand deposit accounts, short-term investments, funds transfers, and sales opportunities.  Actively monitored service delivery for all Services / Product to client (via MIS, internal meetings, and client meetings).  Gregorio Luna, page 2.          Education     2003     Bachelor of Professional Studies  :   Computer Information Systems    DeVry Institute of Technology   －     State      Computer Information Systems       1989     Associate  :   Applied Science - Business Management and administration    Kingsborough Community College   －   City  ,   State      Applied Science - Business Management and administration        Skills    Adobe products, Photoshop, interpersonal and communication, oral, Credit, critical thinking, resolve customer concerns, client, clients, database, decision-making, delivery, documentation, due diligence, Employee relations, senior management, fast, focus, Front Office, functional, funds, hiring, Illustrator, investments, legal, management reporting, meetings, Excel, Money, Microsoft Office, PowerPoint, SharePoint, Word, MIS, organizational, page 2, performance management, policies, problem solving, processes, improving processes, Quality Assurance, Real Estate, sales, self-starter, Spanish fluency, time management, written   ",BANKING
"         FACILITIES ENGINEERING MANAGER       Professional Summary    Provide leadership to developing engineering standards and ensure projects executed meet safety, functional, reliability, budget and schedule goals for capital projects.
     Liaise with upper level management and engineering daily to resolve technical and/or operational issues. Continuous, efficient and reliable operation using selected KPI's. Lead the efforts in specifying and selecting materials and component parts and collaborate with our global organization to select and evaluate vendors, taking advantage of vendor expertise to incorporate into designs, improving quality and reducing costs.
    Manage to continue successful operations throughout the account. Develop a matrix to gather various utility expenditures and work to reduce annual costs. Support key operations and business initiatives for operations, design, and facilities planning. Provide deep technical expertise to the infrastructure group in the following areas: Building operations, Data Center, Capacity Planning, power management, HVAC operation and management, fire/water/smoke detection, power monitoring, preventative and corrective maintenance, asset management, and historic preservation.  
Develop site solutions in support of various key infrastructure and business needs. Work to help develop overall solutions for business projects spanning multiple disciplines and departments. Prepare documentation including: engineering designs, inventory asset management, physical view metrics, and performance reporting, to work directly with internal and external Site engineers, to create facilities and site designs for new projects and upgrades. Plan and coordinate the implementation for new projects. Negotiate Pricing directly with vendors and providers. Manage outsource hosting supplier relationship. Take responsibility for capital budgeting, spending, and procurement tracking of all build activities. Project ROI data, and lead cross-organizational teams as needed.        Experience     01/2008   to   Current     Facilities Engineering Manager    Company Name   －   City  ,   State      Provide engineering and Facility management supervision to the Facilities Organization to ensure continuous operations of facilities related systems including HVAC, Electrical systems, Security Systems, Data Center, Vacuum and others as needed.  Manage and operate within a 20 million annual budget.  Working within the corporate organization and several depts., such as legal, real estate, and procurement, on the development and execution of contracts to ensure 100% compliance within MSA's for ownership and clients.  Ensure a safe and compliant work place, knowledge and adherence to applicable standards and regulations.  Manage daily maintenance and building systems operational activities for the facility.  Ensure maintenance repairs are conducted in a timely manner.  Manage contractors and employees involved in conducting maintenance work.  Manage EHS and Safety Committee to ensure that the facility is a safe work place.  Conduct meetings to review the building environment and conditions periodically to ensure that conditions are compliant with building and fire codes.  Test the function of safety systems periodically, Ensure that all operates in Accordance and Compliance to Requisite Regulating Bodies to include: NFPA, NEC, OSHA, EPA, Corporate, and Divisional procedures.  Provide lead design, project management and technical support for all engineering changes or modifications performed on the building.  Leading and coordinating with internal customers & project teams.  Effectively communicating with site management Formulating strategic project and operating plans and issuing pertinent reports.  Management and coordination of all phases of work including the work of outside consultants, suppliers, and contractors.  Track performance to budget monthly Issue facility operation related purchase orders.  Approve facility related work invoices.  Develop strategic plans for cost reduction and optimization.  Demonstrate excellent project management skills.  Highly computer literate in various database software programs.  Excellent interpersonal and team working skills combined with good written communication skills.  Technical and working knowledge of facility design & safety standards.  OSHA, NFPA, IBC, NEC codes.         07/2007   to   12/2007     Field Engineering Supervisor    Company Name   －   City  ,   State      Responsible for the overall installation and commissioning of plant production/process machinery and systems.  Duties include installing, troubleshooting, repairing, electrical and PLC, CPU's on monorail systems for the laundry/linen industry..  Experienced with PLC programming and a wide variety of controls and equipment automation.         10/2001   to   05/2007     Chief Plant Engineer    Company Name   －   City  ,   State            Chief Plant Maintenance Manager      in charge of maintenance, overseeing all plant processes, building, and production equipment.  Responsible for the operation and maintenance of a high pressure steam plant and all auxiliary equipment.  Responsible for the operation and maintenance of an industrial wastewater plant and associated systems.  Project manager during a vital system upgrade that led to an annual savings of over $350,000 per year.  Safety committee leader, directly responsible for the training and implementation of lock-out Tag-out, fork truck safety, and all general plant operations.  Highly experienced with pneumatics, hydraulics, electrical, PLC, automation, HVACR.  Plumbing, welding and fabrication, and mechanical repair.         11/1999   to   08/2001     Nuclear Inspector    Company Name   －   City  ,   State      Worked in a fabrication and machine shop as a Nuclear Quality Assurance Inspector..  Certified non-destructive testing, such as vacuum and helium leak testing, ultrasonic weld flaw detection, radiography, visual and dimensional inspection..  Directly responsible for the final preparation of all quality documentation.  Documentation standards such as ASME code, Mil spec, and codes governed by the Nuclear Regulatory Commission.  A team leader responsible for the completion of over 30 nuclear waste storage containers currently in use in most power plants.         01/1996   to   10/1999     Submariner    Company Name   －   City  ,   State      Machinists mate onboard the USS Philadelphia.  Trained as an EMT and firefighter.  Duties included the overall operation and maintenance of various ships systems, such as the Nuclear Power Propulsion system..  The first, in the 30 year history of the ship, to be awarded the Navy Achievement medal as a Jr.  ranking Fireman; medal was awarded for outstanding leadership and knowledge of all the ship's systems.          Education          Professional
Certified Energy Manager
Leed Green associate              Skills    automation, budget, interpersonal, computer literate, contracts, cost reduction, CPU's, clients, database software, Documentation, Electrical systems, Energy Manager, Facility management, HVAC, hydraulics, inspection, Inspector, laundry, leadership, team leader, legal, machinery, mechanical, meetings, MSA, Navy, NEC, optimization, PLC programming, PLC, Plumbing, processes, procurement, project management, quality, Quality Assurance, radiography, real estate, repairs, repairing, Safety, strategic, strategic plans, supervision, technical support, troubleshooting, upgrade, weld, welding, written communication skills     ",ENGINEERING
"         LEAD TEACHER       Accomplishments      Chosen to participate as part of a collaborative with Amelia Gambetti (Reggio Schools, Reggio Emilia, Italy, USI and Deaconess Children's Center Lead Teacher - Little Husky World Mind in the Making training Director of Little Husky World and TLC Nursery.        Chosen to participate as part of a Reggio collaborative with Amelia Gambetti (Reggio Municipal Schools, Reggio Emilia, Italy), USI and Deaconess Children's Center   Lead Teacher - Little Husky World   Mind in the Making training   Previously Director of Little Husky World and TLC Nursery.        Professional Summary    Lead teacher/site director capable of managing groups of children.
Patient educator who collaborates successfully with children, parents and staff.        Enthusiastic Lead Teacher/site director offering  25  years experience in early childhood education. Passionate about child development and learning. Friendly, outgoing and adaptable in approach capable of successful collaboration with children, parents and staff.         Enthusiastic Lead Teacher/site director offering  25  years experience in early childhood education. Passionate about child development and learning. Friendly, outgoing and adaptable in approach capable of successful collaboration with children, parents and staff.         Enthusiastic Lead Teacher/site director offering  25  years experience in early childhood education. Passionate about child development and learning. Friendly, outgoing and adaptable in approach capable of successful collaboration with children, parents and staff.       Skills        Classroom management          Creation of forms for data
Payroll          Schedule activities and field trips
Maintain tuition data and receipts      Knowledge of excel/word/power point
Work within a budget          Snack/Meal Planning               Classroom management  Team building  Creation of forms for data   Schedule activities and field trips   Knowledge of excel/word/power point   Work within a budget Snack/Meal Planning    Maintained tuition payment schedule/posting payments/maintaining records/provided receipts  Payroll              Classroom management  Team building  Creation of forms for data   Schedule activities and field trips   Knowledge of excel/word/power point   Work within a budget Snack/Meal Planning    Maintained tuition payment schedule/posting payments/maintaining records/provided receipts  Payroll              Classroom management  Team building  Creation of forms for data   Schedule activities and field trips   Knowledge of excel/word/power point   Work within a budget Snack/Meal Planning    Maintained tuition payment schedule/posting payments/maintaining records/provided receipts  Payroll           Work History      Lead Teacher      Company Name   -   City  ,   State     10/1992   -   Current          Adopted technological advancements that engaged and empowered children.  Motivated teaching staff to continually improve strategies and maximize student learning.  Planned and prepared activities for preschool students.  Provided an open and loving environment where children could express themselves and direct their own learning.  Modified the general education curriculum for special-needs students based upon a variety of instructional techniques and technologies.  Developed activities and integrated technology to diversify instruction.  Planned, implemented, monitored, and assessed a classroom instructional program which was consistent with Paths to Quality and NAEYC Accreditation.   Provided key support for Ivy Tech practicum students.  Created new lesson plans based on course objectives.  Met with families on a daily basis.  Parent/family meetings offered/home visits scheduled to discuss student developmental progress or address issues.   Liaison between families and administration.  Completed documentation on individual children as well as administered assessments for each child and tracked results - ISTAR-KR, GOLD Teaching Strategies         Certified CPR First Aid instructor       Red Cross and ProTrainings.  Present.  Certified to teach/skill test CPR/First Aid to large and small groups.         Photographer/EMT/Cook      Company Name   -   City  ,   State       Assist and back up paid personnel at medical, accident and fire scenes.  Prepare and assist rehab/observation area for fire fighter recovery on scene.  Plan and prepare meals for large groups.  Plan, schedule and participate in PR events.         Lead Teacher      Company Name   -   City  ,   State     10/1992   -   Current          Completed documentation on individual children and teachers for recordkeeping - Gold Teaching Strategies  Administered assessments for each child and tracked results - ISTAR-KR  Adopted technological advancements that engaged and empowered children.  Motivated teaching staff to continually improve strategies and maximize student learning.  Planned and prepared activities for preschool students.  Provided an open and loving environment where children could express themselves and direct their own learning.  Modified the general education curriculum for special-needs students based upon a variety of instructional techniques and technologies.  Developed activities and integrated technology to diversify instruction.  Planned, implemented, monitored, and assessed a classroom instructional program which was consistent with Paths to Quality and NAEYC Accreditation.   Provided key support for Ivy Tech practicum students.  Created new lesson plans based on course objectives.  Met with families on a daily basis.  Parent/family meetings offered/home visits scheduled to discuss student developmental progress or address issues.   Liaison between families and administration.         Education      BS  :   Early Childhood/Special Ed      Ball State University   -          2018     Early Childhood/Special Ed       Associate of Science  :   Early Childhood Education      Ivy Tech Community College   -   City  ,   State     2003            Associate of Science  :   Early Childhood Education      Ivy Tech Community College   -   City  ,   State     2003            Certified EMT ­  :             Onsite Hss  :         City  ,   State     2003     AA Early Childhood Education ­ 
Ivy Tech ­ Evansville IN       Skills    budget, CPR, First Aid, forms, prepare meals, excel, power point, word, Payroll, personnel, PR     budget, create forms, excel, power point, word, payroll       Certifications     EMT      Red Cross/ProTrainings First Aid/CPR/AED Instructor and Skills Tester  CPR/First Aid/AED Certified     First aid and CPR certified     Mind in the Making    ",TEACHER
"         HEALTHCARE ADMINISTRATOR       Professional Summary    Talented and professional Healthcare
Administrator offering exceptional and outcomes-based services, combined with
knowledge and experience of a variety of clinical best practices.  A leader with
strong organizational and communication skills, with the ability to
concurrently direct multiple healthcare administrative affairs.  A valuable
asset with a proven record of facilitating support services and managing
fast-paced business operations.      Skill Highlights          
 Healthcare
     Informatics
     Leadership
     Communication
     and Relationship Management
    


 Process
     Improvement         
      


 Business
     Operations             



 Time Management
            
    


 Decision Making
     and Problem Solving


              Skills    Active Learning, Calendaring, Computer
Proficiency, Coordination, Creative Problem Solving, Critical Thinking,
Customer Needs Assessment, Customer Service, Data Collection, Data Entry,
Documentation, Email, Executive Management Support, Filing, Grammar, Internet
Research, Letters and Memos, Microsoft Excel, Microsoft Access, Microsoft
Outlook, Microsoft PowerPoint, Microsoft Word, Multi-Task Management,
Organizational Skills, Prioritization, Proofreading, Reading Comprehension,
Report Transcription, Research, Scheduling, Speaking, Spreadsheets, Telephone
Skills, Time Management, Travel Arrangements, Typing, Vendor Management, Writing,
Medical Terminology, Office Equipment, Payroll, Personnel, Policies and
Procedures, Expense Reports, Customer Service, Billing, Administrative Support,  Patient-focused care,  Excellent interpersonal skills         Professional Experience      Healthcare Administrator   08/2006   to   Current     Company Name   City  ,   State       Provide thorough
     supervision for day-to-day operations of department in accordance with set
     policies and guidelines.
   Observe strict
     confidentiality and safeguard all patient-related information.
   Coordinate
     with finance department to devise and ensure that the department is operating
     within budgetary guidelines.
   Process monthly
     reports for department performance.   Reconcile
     monthly billing reports and execute statistical reports.  Revise policies
     and procedures in accordance with changes in local, state and federal laws
     and regulations. 
   Carefully review
     medical records for accuracy and completion as required by insurance
     companies. 
   Liaise with
     management, clinical staff and the community. 
   Examine
     diagnosis codes for accuracy, completeness, specificity and
     appropriateness according to services rendered. 
   Properly route
     agreements, contracts and invoices through the signature process. 
   Conduct new
     employee orientation/training to foster positive attitude toward
     organizational objectives.   
 
 Serve as a link
     between management and employees by handling questions, interpreting and
     administering contracts and helping resolve work-related problems. 


   Identified inefficiencies and made recommendations for process
improvements. 

          Human Resources Assistant   01/2006   to   08/2006     Company Name   City  ,   State       
 Maintained
     confidential security information using Automated Electronic Guard
     Information System (AEGIS) and Justice Consolidated Office Network (JCON)
     and ensure appropriate modifications.
   Worked with
     candidates to complete and submit application for Census suitability.
   Administered
     pre-entry security screening procedures for employees and contractual
     personnel.
   Managed
     candidates through hiring process and provided administrative support by creating
     more than 1,000 confidential
     personnel records. 
   Reviewed federal
     and state laws to confirm and enforce company compliance.
   Verified references, reviewed
     clearance requests, and reports of background investigations to detect
     omissions in information.  Photographed and fingerprint new
     employees.  
 Confirmed employees had
     supporting credentials required in completion of adjudication
     determinations before authenticating certified court documents.


 

 

           Operations Office Manager   08/2003   to   01/2006     Company Name   City  ,   State       Oversaw scheduling for the day-to-day activities of 24 transportation employees. 
  


Identified inefficiencies and made recommendations for process
improvements. 
  


Prepared invoices for all customers in the logistics department at
the end of every month.   

Mentored, coached and trained 5 team
members. 
  


Responded to employee inquiries regarding payroll and timekeeping. 
  


Prepared purchase orders and expense reports.
  


Reviewed, investigated and corrected errors and inconsistencies in
financial entries, documents and reports.

  Monitored department performance data to identify and avoid
potential risks.   Prepared correspondence, accounting and financial documents for
analysis. 
  


Managed payroll and time and attendance systems. 

           Education and Training      MBA  :   Health Services Administration   06/2012       Strayer University   City  ,   State  ,   USA             Bachelor of Science  :   Management   06/2008       Potomac College   City  ,   State  ,   USA     GPA:   Dean's List            Associate of Science  :   Business Management   06/2005       Prince George's Community College   City  ,   State  ,   USA             Additional Information     PROFESSIONAL RECOGNITION and HONORS
  U.S. Department of State: Certificate of Appreciation for Exemplary Participation in Take Your Child to Work Day 2008
  U.S. Department of State: Certificate of Recognition for Outstanding Performance 2009
  U.S. Department of State: Certificate of Appreciation for Outstanding Performance 2010, 2011, 2012, 2013, 2014, 2015    ",HEALTHCARE
"         LEAD ACCOUNTANT             Highlights          QuickBooks, Peachtree, In-house Accounting Systems and Financial Reporting, MAS 90, FAR, WAWF, Great Plains, Integration Manager, FRx reporting.  Hyperion Workspace, Planning, Enterprise, Essbase, Schedules and Reports, Crystal Reports, MS Office with strong Excel skill  Financial Accounting  Database Management  Budget Administration  Performance Reporting  Tax Preparation and Compliance  Forecasting/Trend Analysis  Strategic Planning  Cash-Flow Analysis  Variance Analysis  Sarbanes-Oxley Research and Compliance                Experience      Lead Accountant    November 2011   to   Current     Company Name   －   City  ,   State      Experience in various areas including, but not limited to: operating budgets, financial analysis/planning, financial statements and reporting, accounting policies and procedure, cash flow, taxes, auditing, and business process improvements.  Manage various areas in financial accounting, budgeting and financial analysis.  Execute qualitative and quantitative analysis techniques to minimize risks and liabilities.  Develop and implement system processes to achieve financial discipline and improve the overall efficiency of the organization.  Provide strong analytical skills, good relationship management and negotiation skills in liaising with various large corporate entities, financial institutions and various regulatory authorities.  Monitor and manage daily processes for multiple complex revenues streams.  Review contracts for new pricing schedules while researching and implementing new accounts into the accounting systems.  Provide subject matter expertise in analyzing revenue trends and apply corrective measures to risk findings.  Maintain ongoing communication with key stakeholders to include accounts, operations managers and new markets support teams for emerging accounting issues and recommend corrective actions.  Test internal controls for compliance in preventing fraud and improving accounting processes while meeting full compliance with GAAP, Federal and State law.  Stay abreast of relevant new market events and new product in the pipeline.  Track daily activity of the firm's new contracts and provide recommendations on financial related issues.  Maintain the accuracy and completeness of all deferred revenues and enforce timely revenue recognition.  Lead and develop methods and implement revenue test models for complex billing structures.  Perform trends analysis on revenues using quantitative methodology and forecast future contingencies.  Maintain the new revenue backlog inventories and periodically testing for appropriateness against new pricing conditions as well as accounting policy determinations.  Identify risky accounts in default and communicate to account managers for corrective actions.  Prepare various ad hoc reports upon request by senior management requiring knowledge of general ledger and supporting sub-ledger details.  Lead, support, and assist the external financial audit process.  Prepare and maintain various incentive payment schedules for the prescriber program.  Lead and support the billing automation effort while streamlining the monthly billing process for more prompt, accurate and timely billing of our customers.  Improve cash flows by meeting targeted projections.          Senior Accountant    September 2006   to   October 2011     Company Name   －   City  ,   State      Compiled and analyzed financial data used in the preparation of corporate financial statements.  Provided support to business operations through analysis of key performance indicators and trends.  Maintained and supervised the various systems of internal controls over financial reporting while assessing and remediating deficiencies discovered through periodic testing making easier to reconcile accounts.  Collaborated, compiled, and prepared budgets and forecast operational activities.  Maintained general ledger and sub ledger accounts by posting and documenting financial journal entries.  Managed and maintained corporate closing schedules for periodic financial reporting.  Monitored and maintained fixed assets and depreciation schedules on ongoing basis.  Filed property taxes with county and ensured compliance of corporate sales taxes with Federal and State.  Lead team in the preparation and coordination of the financial audit process.  Reconciled bank statements and procured recommendations for all bank irregularities issues with key stake holders.          Staff Accountant    March 2006   to   August 2006     Company Name   －   City  ,   State      Performed monthly closing cycle, responsible for preparing, analyzing, reconciling and correcting financial statements and management reports for the homebuilding divisions.  Acted as the primary contact for operations' personnel for any accounting-related matters.  Maintained the company's systems of internal controls over financial reporting.  Posted financial statement entries; including reconciling and documented P & L re-classification entries.  Verified preliminary sales report and composed final corporate reporting.  Reviewed and reconciled inventory status and posted reconciling entries.  Prepared and corrected preliminary escrow analysis, including extensive analysis of escrow account allocation entries.  Performed analysis of direct profits.  Reviewed and created roll forward reports of builder's reserve runs summary.  Reconciled builder proceeds with mortgage proceeds.  Researched accounting procedures, policy and statures, including Sarbanes-Oxley, SEC compliance, IRS, state and local tax laws.          Education      BS   :   Accounting Business Administration  ,   2005    University of Maryland University College   －   City  ,   State      Accounting Business Administration        CPA Candidate                Skills    accounting, Accounting Systems, ad, analytical skills, auditing, automation, billing, budgeting, budgets, Budget, business operations, business process, Cash-Flow, cash flow, closing, contracts, CPA, Crystal Reports, Database Management, Essbase, senior management, financial, Financial Accounting, financial analysis, financial analysis/planning, Financial Reporting, financial statements, fixed assets, Forecasting, general ledger, Great Plains, Hyperion, inventory, ledger, law, market, MAS 90, Excel, MS Office, negotiation, Enterprise, Peachtree, personnel, policies, pricing, processes, quantitative analysis, QuickBooks, reconciling, relationship management, reporting, researching, Research, sales, Sarbanes-Oxley, Strategic Planning, Tax Preparation, tax, taxes, Trend   ",ACCOUNTANT
"         ADMIN OPERATING ROOM ADMINISTRATIVE COORDINATOR       Career Overview    Self-motivated individual with over 10 years' experience in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary.  Customer focused with diverse industry experience including insurance, non-profit and retail.      Skill Highlights        Microsoft Office Suite (Word, PowerPoint, and Excel), PeopleSoft, ADP Payroll.            Core Accomplishments      Multitasking    Demonstrated proficiency in telephone, e-mail, fax and front-desk reception within high-volume environment.        Professional Experience     11/2007   to   Current     Admin Operating Room Administrative Coordinator    Company Name   －   City  ,   State      Schedule and maintain the main operating room and surgical day care schedules for physician.  Comfortable in interacting with all levels of the organization and public.  Able to make decisions independently and quickly with minimal escalations.  Successful adjusting to stressful conditions.  Consistently maintains a courteous, helpful, and professional manner with all interactions with all customers.  Train new hires ensuring ability to efficiently perform assigned tasks without supervision.  Multi-task effectively from scheduling surgical cases to the Dynamic Schedule and ordering specimens.  Maintain high levels of all departmental policies and procedures Joint Commission: Accreditation Health Care and Certification (J.C.A.H.O) and the Health Insurance Portability.         09/2015   to   05/2016     Mental Health Counselor - Intern    Company Name   －   City  ,   State      Managed 10-15 clients with diverse ethnics, religious, and socioeconomic groups of people; and assisted clients with living and working in their community.  Assisted clients with severe mental illnesses and their families in accessing community services, maintaining housing, and being active in their recovery.  Taught and educated clients on social skill building, how to manage stress and anxiety, independence, and empowers clients to use autonomy in mental health recovery.  Acted as client advocate and coordinated required services and resolve crises.  Maintained 90% productivity of billable services on a daily basis.         01/2013   to   05/2013     Healthcare Worker Assistant - Intern    Company Name   －   City  ,   State      Conducted intake and assessment of families and determined the appropriate services needed.  Counseled individuals in personal, academic, financial and career concerns.  Responsible for providing direct care services to families eligible for Emergency Assistance and supported them as they worked towards a goal of self-sufficiency.  Made appropriate referrals for on-going services (DCF, DPH for Families, DMH, DTA, etc.) Actively participated and engaged families in Activities of Daily Living (ADL).         05/2010   to   04/2015     Operating Room Surgical Scheduler    Company Name   －   City  ,   State      Reviewed insurance and financial information with patients.  Ensured timely and accurate distribution of daily surgery schedules.  Schedule patients' surgical appointments and maintain up-to-date confidential of patient files.  Trained and mentored new employees.  Maintained high levels of all departmental policies and procedures, J.C.A.H.O.  and the Health Insurance Portability and Accountability Act (H.I.P.A.A.).         07/2002   to   07/2010     Dietary Assistant    Company Name   －   City  ,   State      Maintained established standards of sanitation, safety and food preparation.  Supervised a staff of 7 assigned duties and adherence to company policies, procedures and guidelines.  Ensured temperature goals are met prior to steam table transfer and maintained throughout meal service.  Followed infection control guidelines for sanitizing equipment and cleaning the preparation room.  Ensured equipment and work area are sanitized and maintained.  Continued.          Education     December 2016     MASTER OF SCIENCE DEGREE  :   Mental Health Counseling & Crime Justice    Suffolk University   －   City  ,   State      Mental Health Counseling & Crime Justice       May 2013     BACHELOR OF SCIENCE DEGREE  :   Psychology    Suffolk University   －   City  ,   State      Psychology       May 2013     BACHELOR OF ARTS DEGREE  :   Sociology Health Medicine and Body    Suffolk University   －   City  ,   State      Sociology Health Medicine and Body       May 2009           Bunker Hill Community College   －   City  ,   State                    Criminal Justice & Psychology    ASSOCIATE OF ARTS AND SCIENCE DEGREE          Criminal Justice & Psychology        Languages    Fluent in French & Creole      Additional Information      Honors & Affiliations Alpha Phi Sigma, inducted 2013 Alpha Kappa Delta, inducted 2013  The Eastern Middlesex Opioid Task Force The Massachusetts Child Psychiatry Access Project (MCPAP) Available for Relocation         Skills    academic, ADP Payroll, C, client, clients, financial, Fluent in French, infection control, Insurance, mental health, Excel, Microsoft Office Suite, PowerPoint, Word, PeopleSoft, policies, safety, scheduling, supervision, surgery   ",HEALTHCARE
"         TEACHER           Summary     Thank you for taking the time to read this. I am presenting you this resume to express my interest in a Social Studies teaching position at your school.  My experience in the Social Studies field includes bachelor's degrees in Criminology, Political Science, as well as Secondary Social Science Education.       Highlights          Valid and Current Teaching Certification in California as well as Florida.  Urban public schools background. One of the schools I have experience in was a Title 1 school in Hollywood, Florida.  Coaching experienced with Cross Country and Track.      Creative lesson planning  Critical thinker  Adept classroom manager  Experiential learning  Self-motivated  Fast learner  Positive and encouraging  Bilingual in Farsi and English  Data-driven curriculum expertise: documentation can be provided upon request.  SMART Board familiarity            Accomplishments      Helped campaign for school partners in education. Brought in local businesses to partner with school to fund student activities.   Developed innovative classroom management tools, which were implemented on a large scale for the teachers among the school.        Experience      Teacher    August 2014   to   Current     Company Name          Created interactive and engaging lessons that aligned with the standards set by the state.  Collaborated in Professional Learning Communities which partnered with other Social Studies teachers as well as other Departments within the school. Cross Curriculum Collaboration between Reading, Language Arts, and Social Studies.  Reading in the content area endorsed.   ESOL in the Content Area endorsed.  Established clear objectives for all lessons, units and projects.  Adapted teaching methods and materials to meet students' varying needs.  Took all necessary and reasonable precautions to protect students, equipment, materials and facilities.  Helped students develop and improve study methods and habits.   Encouraged students to persevere with challenging tasks.  Employed a broad range of instructional techniques to retain student interest and maximize learning.  Planned and conducted hands-on activities to provide students with opportunities to observe, question and investigate.   Worked cooperatively with special education, speech pathologists, and behavioral specialists teachers to modify curricula for special education students according to Individual Education Plans (IEPs).   Communicated with peers, colleagues, administrators and parents to meet and exceed teaching goals.  Created lesson plans in line with state curriculum and school curriculum standards.  Created an interactive classroom atmosphere to maintain student interest and facilitate learning.  Created engaging and dynamic lessons with an emphasis on improving students' written and verbal communication skills.  Identified areas of weakness with individual students and tailored lessons accordingly.  Proofread and evaluated students' writing and gave feedback.  Graded student work and kept careful records of grades.  Maintained accurate and complete student records as required by laws, district policies and administrative regulations.  Developed, administered, and assessed student tests in order to evaluate/monitor students' progress.  Pursued professional development activities to broaden and deepen knowledge of content and teaching skills.  Acted as a positive role model for students and colleagues.  Tutored students after school and on weekends to prepare them for the End of Course exam for Civics as well as tutoring in reading.  Coached Track.          Student Teacher    January 2014   to   May 2014     Company Name          Created daily lesson plans for bell to bell instruction.   After school tutoring to prepare the students for the AP exam  Weekly observations by Clinical Educator Monthly observation by University Supervisor. Scored high marks on all observations.   Used a variety of teaching methods such as lectures, discussions and demonstrations.  Met with parents and guardians to discuss students' progress at least once per semester.  Enforced both classroom and administration policies and rules at all times.  Set and enforced clear deadlines for student work.             Director and Manager    February 2010   to   June 2015     Company Name   -     State      Worked as Director and Manager of all Camps, Trips, and Schools.  Worked alongside the cities of Deerfield Beach and Boca Raton, maintaining and running their camps.  Planned and organized yearly overseas trips, for groups of 10 or more with participants of all ages.  Screened, trained, and hired employees.  Taught more than 1000 students each year.  Responsible for managing the camps and schools day-to-day operations.  From the daily activities, to weekly events, and to daily educational trips.  Organized the daily activities for the campers and ensured that all their needs were being met on a daily basis.  Established clear objectives for all lessons, units and projects.  Adapted daily activities and materials to meet students' varying physical and developmental needs.   Specialized camps and schools for Autistic students.          Manager/Buyer/Special Events Coordinator    November 2009   to   Current     Company Name          Responsible for managing the day-to-day operations of the store, as well as the employees.  Responsible for hiring and training all of employees.  Worked with various reps and companies organizing and acquiring sponsors for events.  Balanced the budgets and maintained the product within the store.  Responsible for creating employee handbook and simple procedures for the staff to follow.  Planned events and worked with partners to develop new marketing strategies.   Created yearly event that fundraised for local educational non-profit organizations.          Education      Bachelor of Arts   :   Criminal Justice  ,   Spring 2008    Florida Atlantic University   -   City  ,   State      GPA:   I received over 150 community service hours volunteering in elementary and middle schools.     Criminal Justice I received over 150 community service hours volunteering in elementary and middle schools. I worked directly in the classroom, school office, as well as in the school library.While attending Florida Atlantic University I was involved in many of the extra curricular activities on campus, not only attended activities, but helped organize the events and meeting in and around campus. Volunteered with the office for students with disabilities as a note taker. While seeking the educational degree I worked in various schools around Broward county.          Bachelor of Arts   :   Secondary Social Studies Education  ,   2014    Florida Atlantic University   -   City  ,   State       Secondary Social Studies Education.  Completed over 150 hours in the classroom while working on the degree.         Bachelor of Arts   :   Political Science  ,   2008    Florida Atlantic University   -   City  ,   State       Specialized in Middle Eastern studies and worked hand in hand with the department head and completed an Independent Study, with a dissertation on women's rights under the theocratic regime of Iran.         High School Diploma   :     2004    Barron Collier High School   -   City  ,   State              Skills      Bi-lingual Farsi and English  Coaching experience  ESOL endorsed  Enthusiastic people person  Great organizational skills  Event planning/fundraising experience  Marketing experience     ",TEACHER
"         VICE PRESIDENT       Executive Profile    Manufacturing and Operations Executive proficient in the design and development of Lean operations, processes and systems for an innovative LED products manufacturer operating in 28 countries. Expert at constructing new facilities, integrating acquired facilities, installing process improvements, building high-performance teams, and automating operations to improve yield. An experienced customer service executive with a proven record of establishing and managing first-rate highly profitable service organizations. Competencies Hard Skills Soft Skills Strategic/Operational Business & Financial Planning Quick and fervent learner Multi-Site Operations & Productivity Enhancement Team building and motivation International Sourcing & Supply Chain Management Foresighted and fastidious tactician Call center implementation & Management High emotional IQ and adept communication skills CRM implementations Calm and decisive under pressure Customer, Vendor/Supplier & OEM Relationships Technically and environmentally adaptable Budgeting (Operating/Capital) & Pricing Strategies Expert at negotiation Costing, Margin/Profit Improvement & ROI Experienced public speaker Extensive technical acumen Rigorous work ethic &  acute problem-solver Senior staff training and development Thought leadership      Skill Highlights          Strategic operational business and financial planning  Multi-site operations and productivity enhancements  International sourcing and supply chain management  Call Center implementation and mangement  CRM Implementations  Customer, Vendor/supplier & OEM Relationships  Budgeting (Operating/capital) & pricing strategies  Costing,margin/profit Improvements & ROI  Extensive technical acumen  Senior staff training and development       Quick and fervent learner   Team building and motivation  Foresighted and Fastidious tactician   High emotional IQ and adept communication skills  Calm and decisive under pressure  Technically and environmentally adaptable  expert at negotiations  Experienced public speaker  Rigorous work ethics & acute problem solver  Thought leadership             Professional Experience      Vice President     Apr 2008   to   Current      Company Name   －   City  ,   State     Leads a new management team charged with turning around and expanding the foreign operations of this LED products manufacturing company operating in several countries throughout Europe, Latin America, Asia, the Middle East and North America.  Holds full accountability for leading 5 manufacturing operations and several distribution facilities with a $30 million R&D budget.  Works with foreign government officials; negotiates/manages capital projects to $55million.  Executed a strategic manufacturing revitalization initiative which reduced the time required to bring both new and existing products to market streamlined work processes.  Introduced new production-line technology and launched a Six Sigma initiative resulting in a $5 million savings.  Augmented business model by transitioning manufacturing from a cost-driven product development focus to a quality-driven operation.         Senior Director of Customer Service     Apr 2004   to   Apr 2008      Company Name   －   City  ,   State     Directed all activity for the Customer Service Support department.  Implemented Oracle CRM as leading project manager.  Held full P&L responsibility for a $30 million service business.  Exceeded revenue and profit targets on a quarterly basis.  Managed Field Service, Call Center, Technical Support, and Training departments.  Championed full automation of the service department which resulted in improved customer satisfaction.  Introduced new training philosophy and oversaw implementation of World Class Training Center.  Oversaw revamp of service contribution to Product Launch, greatly improving new product performance.  Oversaw implementation of Customer Web Portal.  Oracle 11i I store; resulted in increased parts revenue and customer satisfaction.         Senior Director of Customer Care     Nov 2001   to   Apr 2004      Company Name   －   City  ,   State     Accountable for all aspects of Order Management which had a monthly throughput of $25 million.  Responsible for efficient delivery and installation of all products in North America.  Facilitated creation of a seamless quote to cash process with full implementation of Oracle 11i.  Directly resulted in shortened order cycle time.  Administered system of quality control and measurements which resulted in internal/external customer satisfaction.  Led projects to setup third-party installers across country for improved coverage and expedient turnaround.  Rendered a process for real-time tracking/monitoring of all installs.  Oversaw entire service department upon appointment by company president.  Resulted in decreasing average call center handling time to 20 seconds or less and improvement of customer satisfaction survey ratings to an 8.5 average on a 10 point scale.         Director of Customer Service     Apr 1998   to   Nov 2001      Company Name   －   City  ,   State     Responsible for overall growth, profitability and quality of International service operations, including 6 subsidiaries and a network of about two hundred dealers.  The service business was $27 million ($17 million customer/$10 million internal).  Developed all standard reporting measurements to quantify service business and traveled internationally to audit all locations.  Managed successful implementation of the CPO rebuild program.  Realigned the international service management team into a strong cohesive unit in order to drive future increases in customer satisfaction and financial growth.  Increased the customer paid business over 24% each year and the service profitability by over 30% each year.  Administered B2B Extranet site.  Oversaw customer call center and decreased call wait time by 95% Established Service Level Agreements/Contracts for improved customer support.  Awards: Won the 1999 outstanding performance for International Sales and Service as well as Financial Strategic planning, PREMIER CLUB INTERNATIONAL.  Winner of the 1998 outstanding service manager from the Association for Service Managers International.  Winner of the 2001 Iron man Award for outstanding contribution to customer services.  Winner of the 2002/03/04 Circle of Champions Award.         International Service Director     Jan 1995   to   Apr 1998      Company Name   －   City  ,   State     Directed all activities of 22 field engineers in providing service and support for all ARJO, Century and vendor products sold through 55 nationwide sales centers; reported directly to the Vice President of service and technical support.  Pioneered various service enhancements which directly led to increased sales and customer satisfaction.  Developed and implemented all service and repair parts marketing programs.  Directed the development of Systems for multi-product support and realized significant cost savings.  Contributed to the development and improvement of service systems to manage service delivery coverage and increase profitability.         Education        leadership    University of Virginia   －   City  ,   State  ,   USA            Digital Electronics   1981     DeVry Institute of Technology   －   City  ,   State  ,   USA    GPA:   GPA: 3.85   Digital Electronics GPA: 3.85       Developmental Activities Activity/Program							Date/s/ BAMP - High Performance Leadership					1999 AFSMI, Global Conference						1998, 1999, 2000 Presentation Skills, Wilson Consulting Group				1998 MBTI, Team Building - Sandra Herb Hirsh				1998 Service Management project leader - CRM implementation		1994 Project Leader @ A.B. Dick - Automated Dispatch			1993  World Class Lessons in ledership Seminar				1998*2000 BVA, advanced training 							2001, 2006 Lean Six Sigma Champion Training					2004 Disney Institute, ""Loyalty Disney Style"" Seminar				1999 Service CRM implementation Business Project Leader			2005             Skills    PREMIER, automation, B2B, budget, Call Center, Consulting, Contracts, CRM, customer satisfaction, customer services, Customer Service, customer support, delivery, product development, Extranet, Financial, focus, government, International Sales, Latin, Team Building, Leadership, marketing, market, 2000, Works, network, Oracle, Oracle CRM, Order Management, philosophy, Presentation Skills, processes, profit, Project Leader, quality, quality control, real-time, reporting, sales, Six Sigma, Service Level Agreements, strategic, Strategic planning, technical support, Web Portal   ",FITNESS
"         CONSTRUCTION PROJECT COORDINATOR       Summary     I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself.Advanced knowledge of SBS programs Natural leader and skilled mediator who excels at bringing out the best in all employees.Innovative Manager seeks position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed.       Highlights         *Proficient in Microsoft Excel, Word, PowerPoint, Google Applications AMP and Jasper Soft. QuickBooks,Business analysis  Business analysis  Operations management  Risk management  Forecasting  *Effective Problem Solver through strong conflict resolution skills  *Experience working with client and coworkers from diverse  backgrounds      Forecasting  Exceptional time management skills  Collaborative  Leadership mentoring  Tactical execution  Conflict resolution  Team building  Business management methodology            Experience      Construction Project Coordinator     Dec 2014   to   Dec 2015      Company Name   -   City  ,   State     Operations/Construction Project Coordinator PECO SBS Program, BGE SES ProgramPrioritized project components and organized scopes.Liaised directly with customers to meet needs and maintain satisfaction.Stayed consistent with project schedules and plans for all  installations.Submitted all project closeout documents in accordance with the contract Maximized company revenue by meeting program goals.Assisted the project manager as needed on a daily bases on all new contract and projects.         Office Administrator     Jul 2013   to   Dec 2015      Company Name   -   City  ,   State     with adherence to contract documents including plans, specifications, permits, technical elements, scheduling activities, and estimates.  Coordinates project scheduling and communication.  Assists in managing data throughout; the life of a project.  Achieving predetermined objectives of scope, cost, time, quality, and participant satisfaction.  Understanding and conformance with laws and regulations, pertaining to all projects.  Maintaining good client relations, client confidence, and enhancing prospects for future business.  Duties and Responsibilities Completion of control estimate Set up and maintenance of files according to Policies and Procedures Management of daily affairs to stay on budget and on schedule Customer satisfaction Material management at jobsites Prompt pricing and settling of change orders and be a team member.  Setting priorities to achieve goals Personal project log Solicitation of additional electrical scope to existing contracts; reconciles work as built.  Knowledge of field/construction/electrical experience.  Handles Projects with a professional and positive attitude! Property and Casualty Insurance.         Marketing Assistant     Jun 2013   to   Jul 2013      Company Name   -   City  ,   State     Scaccetti Insurance and Financial   Provides assistance in coordinating company marketing.  Marketing assistant provides administrative support to the marketing team by answering phones, generating reports, and keeping records.         Administrative Coordinator     Jan 2006   to   Jul 2012      Company Name   -   City  ,   State     Served clients by being the official first point of contact into the organization and responded to their needs Maintained financial records for donations, grants, memberships, and vendors Manually posted and reconciled checks backups and provided bookkeeping assistance for the Accounting Department Liaison between inmates, family members and volunteers to advocate for resolution of concerns and issues Occurring in state and county facilities Ensured all confidentiality requirements were met Created and maintained database which included records of all communications between the organizations And government agencies Navigated multi step communications protocol needed to complete quarterly reporting of official visitor.         Assistant Manager/Group Teacher     Sep 1998   to   Jan 2006      Company Name   -   City  ,   State     Opened facility and supervised a staff of seven employees.  Coordinated bookkeeping, payroll and daily deposits.  Managed shipping/receiving and inventory control.         Professional Courses and Certifications        Computer Information Technology   9/9/15     GCC County College          Computer Information TechnologyAdvanced coursework in Business Administration        Certificate   ,   OSHA 30-Hour Construction    2015     ClickSafety   -   City        OSHA course on construction safety from Electrical Hazard Safety to Fall Protection.        Select One  ,   Insurance   2013     CPMI Professional Development          Property & Casualty Insurance        Skills        Microsoft Excel, office, PowerPoint, Word, Goggle Docs   AMP , Jasper Soft,   Sales and Marketing software       ",CONSTRUCTION
"         ACCOUNTANT       Summary    Experienced, detail-oriented Accountant who effectively manages multiple projects, and possesses superior
organizational and communication skills is seeking a challenging position.      Skills          Billing and Collections          MS Office Suite  Accounts Payable          Accounting software  Accounts Receivable          Written and Verbal Communication Skills  Job Costing          Journal entries  Reconciliations          Pivot Tables  Notary Commissioned              Experience      Accountant     Sep 2012   to   Current      Company Name   －   City  ,   State     Promoted from Account Clerk to Accountant.  Performs General Ledger reconciliation.  Trains new employees on accounting principles and company procedures.  Creates periodic reports comparing budgeted costs to actual costs.  Weekly draw down cash from the State of Missouri utilizing the Financial Reporting System.  Facilitates Accounts Receivable, including billing and collections.  Processes Accounts Payable using Sage software.  Manages many budgets for several grants, awards and contracts.  Documents fiscal procedures and revises SLATE's fiscal manual as needed.  Forecasting for several programs and departments as requested.         Administrative Assistant     Jun 2006   to   Jun 2011      Company Name   －   City  ,   State     Managed office supplies, vendors, organization and upkeep.  Cash management for various projects.  Managed school picture program.  Managed parking tag program.  Directed guests and routed deliveries and courier services.  Answered and managed incoming and outgoing calls while recording accurate messages.  Greeted numerous visitors, including VIPs, vendors and interview candidates.  Facilitated the changes to the student handbook each year.  Implemented the staff and student ID program.         Accounting Manager     May 2005   to   Jun 2006      Company Name   －   City  ,   State     Processed and reconciled Accounts Payable.  Processed and reconciled Accounts Receivable including deposits.  Facilitated all Billing and Collections.  Maintained integrity of general ledger, including the chart of accounts.  Filed tax returns and prepared governmental reports in compliance with strict standards.  Generated financial statements and facilitated account closing procedures each month.  Analyzed and researched accounting issues to improve accounting operations procedures.  Performed cost analysis as needed.         Administrative Assistant And Billing Specialist     Jan 1997   to   May 2004      Company Name   －   City  ,   State     Accurately performed billing for three departments.  Facilitated collections for all delinquent accounts.  Set up new accounts including credit requests.  Created account merge and billing process for IESI after they bought several small companies, facilitating
    a smooth merge of all companies.  Performed complete payroll including payroll taxes.  Managed the accounts payable and accounts receivable.  Reconciliation of vendor statements.         Education and Training      Associate of Applied Science  ,   Accounting    St. Louis Community College   －   City  ,   State     Accounting       Honors Project Completed in Financial Accounting            Skills    accounting, Accountant, Accounting software, accounts payable, Accounts Receivable, Billing, budgets, Cash management, closing, contracts, draw, cost analysis, credit, Financial Accounting, Financial Reporting, financial statements, Forecasting, General Ledger, grants, Job Costing, MS Office Suite, office, payroll, Pivot Tables, Processes, recording, Sage, taxes, tax returns, Verbal Communication Skills, Written     ",ACCOUNTANT
"         PROGRAM MANAGER           Professional Summary     Program Managers working in a withdrawal management facilities responsible for supervising and coordinating staff. Duties performed include recruiting new employees, assigning tasks, scheduling shifts, training staff, improving patient care standards, and developing strategies for increasing productivity.  I have integrity and a passion for performance. I am confident that my strong professional background as a Program Manager as well as a Senior Detoxification Nurse with Metropolitan Development Council would make me an asset to your University. In addition to my experience, I possess effective communication, Customer Service skills, and I excel within a highly competitive environment with the skill sets of a Project Manager necessary to get the job done independently and/or as a team. I have more than 14 years of professional experience in Detox and Rehabilitation client services, business excellence, Customer care, Corporate Administration and process/change improvements.  I have excellent interpersonal and team-building skills. I have the ability to manage supply and chain budgets, medical records, employee performance evaluation, staff recruitment, and retention and quality improvement. I am a Program Manager/Lead clinical nurse who consults and collaborates with other health care professionals to coordinate the management of patient care and the daily function of a 16 bed detoxification center and 12 bed sobering center.  I am successful at communicating with all levels of management to ensure project and organizational goals are achieved. And my Career in the US Army as a Squad leader gives me the Leadership skills to head any project from beginning to completion.      Licenses    Licensed Practical Nurse      Skill Highlights          Management    Committed to compliance reporting    Budgeting expertise  Successful treatment of  Drug and Alcohol addiction patients    Avartar system     Familiarity with disease management programs     Trained in in- and out-patient care     Withdrawal Management  AVADE Instructor  CPR First Aid Instructor            Professional Experience      Company Name   June 2013   to   Current     Program Manager           Mange 16 bed detoxification unit and 12 bed sobering center, mange and supervise the day to day operation of both inpatient and outpatient facilities. Select,  supervise, train, develop, and evaluate staff Maintain licenses and certification for both inpatient and outpatient treatment Provide patient care, ensure safety and discharge plan Available 24/7 via cell phone for staff consult and staffing issues.          Company Name   June 2000   to   June 2013     Rehabilitation/Detox Lead Nurse           Patient care, medication administration, transcribe doctors' orders, Provide quality care to patients Attend to clients Physical and emotional needs.  Coordinate aftercare treatment; maintain accountability for medications, patients and Hospital equipment.  Coordinate duties with program director and perform duties in Program Directors absence, ensure program staffing, ensure Rehabilitation center has adequate supplies, sign purchase requisition.  Advising the Vice President of social and health services of any emergency that may arise and correction of any staff errors.  Consult with physician with any emergency health concerns.  Scheduling of  inpatient admission, community resource appointments, Constant use of office equipment.          Company Name   September 1997   to   April 2005     SSG, Squad Leader, Physical Fitness Instructor           Critical care, Cardiac nurse, Patient Care, Charting, give medication.  Counseling soldiers.          Education and Training      City University of Seattle     2012       Bachelor of Arts  :   Management    City  ,   State      GPA:   GPA: 3.3     Management         Fort Sam Houston Military Academy of Science   1998             City  ,   State      GPA:   GPA: 3.0            Accomplishments      Aid Ministry Provide medical aid during ministry service Provide eye exam to back to school student during win the neighbor Holiday Chef/Tacoma Detoxification Center Provided, prepared and served meal Other Skills Registered counselor 2010(expired) BLS instructor Certificate Non-profit Management 2013 University of Washington Master in Tae kwon do AVADE instructor Affiliations National federation of license Practical Nurses World Tae kwon do Federation American Cancer Society.        Personal Information    I am certain that I can make a significant contribution and I look forward to the opportunity to speak with you.  To further acquaint you with the specifics of my background, I am enclosing a list of specific points that I feel make me a perfect fit for WGU.
Thank you for your time and consideration,
Tonia Hess      Skills    Counseling, Critical care, clients, discharge plan, director, medication administration, office equipment, Patient Care, quality, Rehabilitation, safety, Scheduling, staffing, phone      Additional Information      I am certain that I can make a significant contribution and I look forward to the opportunity to speak with you.  To further acquaint you with the specifics of my background, I am enclosing a list of specific points that I feel make me a perfect fit for WGU.
Thank you for your time and consideration,
Tonia Hess     ",FITNESS
"         CHILD ADVOCATE MANAGER       Summary    To apply creative problem solving and management skills with a growing company. To manage people and interface with customers while using my skill in the best possible way to achieve organizational goals.      Highlights          Active Listening  Time Management  Service Orientation  Critical Thinking       Reading Comprehension   Systems Analysis  Instructing  Judgment and Decision Making            Accomplishments      Established and executed marketing ideas for internal customers. This program resulted in consistent service, higher levels of service, and improved relationships with other events.   Developed forms and procedures designed to streamline administrative programs.  Selected to participate as the lead coach on task force that instructed various grades between 2nd and 5th grade. Also guided a combined classroom of 9th and 12th graders to educate on sports and life skills.        Experience     01/2015   to   Current     Child Advocate Manager    Company Name   －   City  ,   State      Evaluate personal characteristics and home conditions of foster home or adoption applicants Serve as liaisons between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts to help children who face problems, such as disabilities, abuse, or poverty.  Maintain case history records and prepare reports.  Counsel parents with child rearing problems, interviewing the child and family to determine whether further action is required.  Address legal issues, such as child abuse and discipline, assisting with hearings and providing testimony to inform custody arrangements.  Develop and review service plans in consultation with clients and perform follow-ups assessing the quantity and quality of services provided.  Collect supplementary information needed to assist client, such as employment records, medical records, or school reports.            10/2014   to   01/2015     Data Processor    Company Name   －   City  ,   State      Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.  Check to ensure that appropriate changes were made to resolve customers' problems.  Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.  Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.  Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.         06/2014   to   10/2014     Seasonal Activities Coordinator    Company Name   －   City  ,   State      Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety.  Manage the daily operations of recreational facilities.  Administer first aid according to prescribed procedures and notify emergency medical personnel when necessary.  Organize, lead, and promote interest in recreational activities, such as arts, crafts, sports, games, camping, and hobbies.  Greet new arrivals to activities, introducing them to other participants, explaining facility rules, and encouraging participation.         05/2012   to   05/2014     Assistant Manager    Company Name   －   City  ,   State      Provide training direction, encouragement, motivation, and nutritional advice to prepare athletes for games, competitive events, or tours.  Plan, organize, and conduct practice sessions.  Explain and enforce safety rules and regulations.  Plan and direct physical conditioning programs that will enable athletes to achieve maximum performance.  Instruct individuals or groups in sports rules, game strategies, and performance principles, such as specific ways of moving the body, hands, or feet, to achieve desired results.         09/2011   to   04/2012     Professional International Athlete    Company Name   －   City  ,   State      Assess performance following athletic competition, identifying strengths and weaknesses and making adjustments to improve future performance.  Maintain equipment used in a particular sport.  Attend scheduled practice or training sessions.  Maintain optimum physical fitness levels by training regularly, following nutrition plans, or consulting with health professionals.  Participate in athletic events or competitive sports, according to established rules and regulations.         04/2011   to   09/2011     Rental Agent    Company Name   －   City  ,   State      Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.  Compute charges for merchandise or services and receive payments.  Answer telephones to provide information and receive orders.  Provide information about rental items, such as availability, operation, or description.  Rent items, arrange for provision of services to customers, and accept returns.          Education     2014     Master of Education in Leadership and Learning      Jacksonville University   －   City  ,   State             2011     Bachelor of Science  :   Sociology    Jacksonville University   －   City  ,   State        Alpha Kappa Delta International Sociology   Honor Society Member  2011   Graduated Cum Laude Honors in Sociology 3.7         2006     High School Diploma  :   General    Robert E. Lee High School   －   City  ,   State              Skills      Strong Work Ethnic  Adaptability  Professionalism  Honesty and Integrity  Willingness To Learn        Volunteer Experience      American Cancer Society   Hubbard House   Potter's House Christian Fellowship Church Refugee  Wolfson Children's Hospital      ",ADVOCATE
"         COMMUNITY RELATIONS ADVOCATE SUPERVISOR       Summary    To be afforded the opportunity to apply my advanced administrative, problem solving, organizational and sales abilities towards achieving continuous, improved business performance for a growing/stable organization. Professional Accomplishments/ Skills & Attributes: Developed and implemented the St. Philips' College Truck Driving Program. Successfully implemented introductory class for prospective adoptive parents, which increased applicants by 80%. Balanced Dave Thomas Foundation/UJIMA budget and adhered to reporting criteria; increasing options for future grant applications. Lead fundraising for local schools, churches and other local non-profit organizations. Possess strong interpersonal relations, written and verbal communication skills. Interacts easily with people of diverse backgrounds, cultures, and socio-economic backgrounds. Exceptional organizational and time management skills. Ability to work well within a team, manages multiple tasks, identify and resolve issues. Proficient Microsoft Office (Word, Excel, PowerPoint, Outlook) and the Internet.           Experience     10/2012   -   Current     Company Name   －   City  ,   State    Community Relations Advocate Supervisor        Cultivated relationships with community contacts, location sponsors, property managers, property owners and non-profit organizations  Initiated beneficial partnerships with local municipalities and non-profit organization to support company growth organizations (City of Houston, Solid Waste Management Department and City of Santa Fe)  Coordinated with marketing team for various events in researching and generating referrals         08/2000   -   10/2012     Company Name   －   City  ,   State    Program Director        Implementation of marketing plans, including product positioning, campaign strategies, and market strategy insights.  Utilized strong communication and public relations skills for existing and potential clients  Organized and executed the recruitment of prospective students for various training programs  Managed all aspects of the enrollment process including interviewing, advising, tours, orientation, and processing paperwork  Counseled enrolled students on career options and job opportunities Cultivated relationships with community contacts, location sponsors, property managers, property owners and non-profit organizations  Administered department operations; duties including training, database maintenance and customer service  Generated accurate weekly reports or client status and followed up in a timely manner.  Acknowledged for consistently meeting trial date deadlines.  Supervised a team of 20-30 team members  Adhere to Privacy Act and Health Insurance Portability & Accountability Act (HIPAA) requirements as it relates to confidentiality of information released.  Created and executed recruiting campaigns for prospective adoptive parents  Developed partnerships to support organizational growth for board of directors, prospective adoptive parents, government local and state agencies, business owners, churches and non-profit organizations  Determined eligibility, oversaw and tracked application process; responded to various inquires and acted as an advocate for prospective adoptive parents who encountered difficulty         06/2000   -   09/2002     Company Name   －   City  ,   State    Case Manager        Served as liaison for sponsoring school, St Philips College and International Truck Driving Program  Implemented program procedures, interviewing process and organized operations  Spearheaded recruitment of prospective students and potential employers  Identified contacts and resources for student supportive services (tuition assistance, job placement, etc.)         03/1996   -   06/2000     Company Name   －   City  ,   State    Recruiter and Case Manager        Responsible for recruiting, interviewing, and determining eligibility for economically disadvantaged youth for summer work programs  Partnered with local nonprofit organizations, county, city and state agencies for youth to market employment opportunities  Documented case management services in accordance to JTPA requirements          Education          University of Houston Clear Lake   －   City  ,   State  ,   US    Bachelor  :   Interdisciplinary    Bachelor of Interdisciplinary Studies EC-6 Generalist w EC-12 Special Education, University of Houston Clear Lake, Houston, TX. (In progress, Anticipated completion Spring 2016) Activities/Community Involvement: Volunteer at local food distribution bank Volunteer for the Greater Arc of Houston Assistant Coordinator for San Antonio annual Juneteenth Celebration Dinner Member of Council for Exceptional Children         Certifications    HIPAA      Professional Affiliations    Balanced Dave Thomas Foundation/UJIMA budget and adhered to reporting criteria; increasing options for future grant applications      Skills    Marketing, Clients, Product Positioning, Public Relations, Interviewing, Recruiting, Community Relations, Operations, Case Management, Recruiter, Recruitment, Training, Solid Waste, Solid Waste Management, Waste Management, Liaison, Customer Service, Database, Hipaa, Maintenance, Receptionist, Retail Sales, Training Programs, Budget, Truck Driving, Food Distribution, Progress, San, Storage Area Network   ",ADVOCATE
"         CONSULTANT           Professional Summary     AUDIT DIRECTOR Extensive experience in developing and redesigning internal audit departments, domestically and internationally in 19 countries. Results include upgraded internal controls, effective SOX 404 management, strong compliance management and an increase in organizational focus on solid internal controls and risks and Best Practices. Enjoy directing Internal Audit as a personal passion. Strengths include: Extensive Executive Skills          Designer of Audit Programs          SEC Compliance Strong Analytical Skills          Focus on Ethics Management          Prioritize Audits Interact with Auditees          Manage all Types of Audits          Pride in Service        Core Qualifications         SAP, Microsoft Office Suite: MS Word, MS Excel, MS PowerPoint and MS Outlook, Navision and a variety of other corporate specific finance and accounting software involving IBM, HP and Dell operations             Experience      Consultant    January 2009       Company Name   －   City  ,   State      Provider of internal audit and internal control consulting services to customers across the U.S.  and Canada.  Focus on privately held firms that do not have Internal Audit Departments.  Emphasize quality and creative service.          Director of Internal Audit    January 2008   to   January 2009     Company Name   －   City  ,   State      Fourth largest producer of carbonated beverages in U.S.  with sales of $600M.  Reported to Board of Directors and Senior Vice President.  Managed Internal Audit Department and conducted financial, compliance and operational audits.  Developed and monitored internal controls across the firm.  Developed new audit programs and policies and procedures which improved internal controls.  Prepared and managed performance measures for Company&risqué;s sites.  Interpreted operating results.  Left as the result of a corporate restructuring that affected Internal Audit.          Director of Internal Audit    January 2006   to   January 2008     Company Name   －   City  ,   State      Large privately-owned installer of residential and commercial insulation with sales of $500M.  Managed department and conducted annual and quarterly risk reviews and audits.  Directed and conducted internal audits at 61 locations and corporate headquarters functions.  Developed new audit report practices and added new positive practices and a Best Practices section to each audit report.  Audited businesses and updated financial reporting when possible.  Reported audit findings to Board.  Departed due to United Subcontractors filing Chapter 11 bankruptcy and elimination of Internal Audit.          Manager of Internal Audit    January 2004   to   January 2006     Company Name   －   City  ,   State      Global developer and manufacturer of tool solutions with sales of $3B.  Managed Internal Audit.  Reviewed Sarbanes Oxley 404 and served as Sarbanes Oxley liaison to all auditees.  Redesigned risk reviews and developed new audit schedules that suited the revised corporate risk profile.  Developed financial solutions to business challenges.  Created new office environment without expense.  Left as the result of Snap-On issuing a 100% outsourcing to a Big 4 firm and loss of jobs for 10 employees.          Manager of Internal Audit    January 2003   to   January 2004     Company Name   －   City  ,   State      Manufacturer of paper products with sales of $1B.  Managed internal audits at all U.S.  plants and corporate headquarters.  Redesigned audit reports which provided more clarification of controls, issues and resolutions.  Conducted audits with Sarbanes Oxley 404 reporting in mind.  Improved record keeping and record storage.  Departure allowed me to find an audit position that was closer to my ill Father who lived near Chicago.          Senior Internal Auditor    January 1996   to   January 2003     Company Name   －   City  ,   State      World&risqué;s largest producer of sodium silicate and highway glass spheres.  Privately held since 1831.  600M in sales.  Completed development of a new Internal Audit Department that provided PQ with a well-functioning operation.  Managed Audit Department and conducted audits at 19 foreign subsidiaries and 21 U.S.  plants.  Conducted foreign audits that met all local and international accounting requirements and laws.  Assigned risk levels to all locations.  Worked to implement all SAP computer options as PQ eliminated over 40 self-made computer systems.  Served as key SAP liaison with auditees as Company successfully implemented SAP across the U.S.  Redesigned audit reporting practices and introduced modern internal auditing to a1l 19 foreign locations.  Left due to outsourcing 100% to a large regional accounting firm.          Education      Masters of Business Administration (MBA)   :   Finance      University of North Texas   －   City  ,   State      GPA:   Graduated with Honors    Finance Graduated with Honors        Bachelors of Business Administration (BBA)   :   Finance      University of Illinois   －   City  ,   State  ,   USA     Finance         Certified Internal Auditor (CIA), 1994, up to date certification 
Certified Fraud Examiner (CFE), in process                Professional Affiliations     Member, Institute of Internal Auditors, 26 years and President of the Philadelphia Chapter. Board of Governors Member at the Philadelphia and Miami Chapters Chair of two Committees of the Philadelphia Chapter, 11 years  Big Brother and Board Member with Big Brothers / Big Sisters, 10 years Treasurer and Board Member, English-Speaking Union, 12 years Member and officer; Rotary International; 2 years MILITARY U.S. AIR FORCE, Strategic Air Command, Finance Department Carswell Air Force Base, Fort Worth, TX Managed 7th Air Wing financial and accounting functions        Skills     accounting, accounting software, audit reports, audit report, audit reporting, consulting, Dell, filing, finance, financial, financial reporting, Focus, HP, IBM, insulation, internal audits, Internal Auditor, Internal Audit, internal auditing, MS Excel, Microsoft Office Suite, office, MS Outlook, MS PowerPoint, MS Word, Navision, developer, policies, PQ, producer, quality, record keeping, reporting, sales, SAP, Sarbanes Oxley    ",CONSULTANT
"         DIRECTOR, MEDIA STRATEGY       Summary    Seasoned media and marketing professional with 9 years of experience working on a blue chip client (MillerCoors) in an extremely competitive category. Possessing a strong bias for action and thriving as part of a team atmosphere I have developed a reputation for being results oriented and excellent execution. I am a collaborative leader that has managed and influenced cross-functional partners and advertising agencies while becoming an expert in the multicultural millennial target. I've developed integrated media strategies through paid, owned and earned media including digital, TV, print, outdoor, radio and other unique channels. It is my goal to continue growth and expertise in media by leading teams/brands to measurable success.       Core Strengths          Integrated media planning and strategy   Team leadership and development  Total video strategy   Digital strategy   Multi-platform content solutions  Competitive research and analysis      Client leadership  Cross-agency collaboration  Media stewardship  Project execution  Consumer insights and research  Media mix development and ROI analysis            Experience      Director, Media Strategy   10/2015   to   Current     Company Name   City  ,   State      - Oversaw development and execution of media plans rooted in strategic consumer insights, media fundamentals and modeling analytics designed to drive business growth for Miller Lite & Miller High Life  - Continued progression of leadership skills beyond the MillerCoors team to across the entire agency sharing strategy best practices, award winning work and contributing on mutiple new business pitches  - Developed in-depth analysis exploring optimal audience reach & frequency benchmarks leading purchase occasion  - Revamped social media targeting strategy in an effort to drive better short-term sales and better overall digital ROI  - Achieved greater understanding of the programmatic digital landscape and how best to approach for the MillerCoors portfolio         Associate Director, Media Strategy   02/2013   to   09/2015     Company Name   City  ,   State      - Led cross-platform media strategy and execution for the re-launch of Miller Lite's re-branding in 2014, highlighted by the Original Lite Can, resulting in 15% increase in units and the first quarter of growth in 7 years  - Expanded marketing knowledge across consumer touch-points by serving on cross-agency leadership team for the largest brand launch in MillerCoors history, Miller Fortune  - Strategic media lead behind Miller Lite's impactful cross-platform summer media plan which contributed to Miller Lite being the most socially talked about beer brand during the key selling season  - Was nominated and voted by agency colleagues and MillerCoors client as finalist for the Leadership award as part of the 2014 Media Agency Recognition Program - 1 of 3 agency finalists  - Continued professional development in completing key training courses:  Advanced Presentation Skills ,  Managing Millennials  &  Essentials of Digital Marketing  (on-going weekly education series)         Supervisor, Media Strategy   06/2012   to   01/2013     Company Name   City  ,   State      - Improved management and delegation skills while overseeing growth of multiple junior level employees  - Elevated presentation and client communication skills serving as the single point lead for the Premium Light brands during a time of transition to a new agency for MillerCoors  - Completed strategic business focused media POVs to drive sales including a local radio ""piggyback"" execution targeting on-premise under performance as well as a NFL ""always on"" strategy         Media Supervisor   09/2011   to   05/2012     Company Name   City  ,   State      - Took a larger role in cross platform planning contributing to digital media recommendation and completed agency digital media training program   - Led training of planners and associates across key planning tools and processes to generate efficiency as well as team growth         Field Media Planner   01/2011   to   08/2011     Company Name   City  ,   State      - Broadened media professional skill set serving as the planning and execution lead for all local media (TV, radio, OOH, digital & print) for all MillerCoors brands across 40+ markets inthe Southeast region    - Leveraged strong interpersonal skills and conducted all day to day communication across 6 field marketing manager clients  - Led development of 2012 media trends presentation which was subsequently presented to 20+ clients         Media Planner   12/2008   to   12/2010     Company Name   City  ,   State      - Led intricate portfolio management and allocation strategy of MillerCoors $80MM NFL TV budget as well as in depth competitive tracking  - Influential member of Emerging Media Team which provided turn-key and customized media solutions to MillerCoors in the growing digital space         Assistant Media Planner   06/2007   to   11/2008     Company Name   City  ,   State      - Served as core support staff that helped to expand DFCB media business to acquire Coors local planning followed by MillerCoors business  - Developed econometric modeling strategy to inform dollar and TRP allocation versus the competition     - Mastered planning, research and budget tracking tools         Education      Bachelor of Arts  :   Journalism - Strategic Communications Marketing   May 2007       University of Missouri   City  ,   State  ,   United States     Business Minor - emphasis in Marketing        Media Toolbox     Nielsen Clear Decisions (MRI & Scarborough)  Competitive Spending Tools - Ad*Views, Kantar, Comscore   Media reach & frequency tools - proprietary & Comscore   Proprietary audience measurement platform  Media Tools planning software  Econometric Modeling Analysis  ?    ",DIGITAL-MEDIA
"         SCHOOL SUCCESS ADVOCATE           Accomplishments      YMCA Camp Orkila (Orcas Island, WA) Adventure Team Facilitator, 2011 Facilitated all of the Low and High Challenge Course elements, many group 'initiatives,' the rock climbing wall, and the BMX course at camp; planned activities to encourage personal growth; and led extensive training in team building.  Leadership: completed a 5-day intensive training facilitated by Synergo on challenge course facilitation; facilitated team-building activities; pushed youth to identify their limits and challenge themselves; and facilitated reflection activities to encourage students to learn from their experiences.  Accomplishments: chosen by Girls LEAD to facilitate a group of young female campers focused on multi-cultural leadership, service, and wellness; aided in program coordination; encouraged youth self-awareness and self-confidence.        Experience     01/2015   to   Current     School Success Advocate    Company Name   －   City  ,   State      Facilitate an extended day program for 15 high school freshmen, providing academic support and assisting in the development of social and school success skills in a safe and positive learning environment.  Leadership: communicate bilingually on a weekly basis with student families, conduct home visits, and hold family meetings; serve as a liaison between the school and family to build relationships and increase access to information; partner with teachers and counselors in an effort to support student academic and socio-emotional growth; develop and facilitate after school programming that engages students and grounds them in community and personal identity development; tutor students in core subjects and support the understanding and completion of homework and learning targets; and provide one-on-one and group mentoring to students through in-school and out-of-school experiences.  Administrative: maintain accurate and up-to-date records of student grades, attendance, behavior, and participation in the program; organize meetings with teachers, counselors, and administrators to meet student need; and provide information and referrals to students and families for needed services.  Accomplishments: achieve positive outcomes in participant recruitment and retention and overall student academic performance; develop strong relationships with students, families, and school staff.         01/2014   to   01/2015     Latino Mentor Program Coordinator    Company Name   －   City  ,   State      Coordinated LÁMP:ARA (Latinos Adelante Mentor Program: Apoyo y Recursos Académicos), which aims to offer Benson Latino High School students personalized mentorship, academic support, college preparation, and leadership development.  Leadership: offered student advocacy and intervention; supported students by offering them problem solving skills and tools for self-motivation; helped students identify and strengthen their leadership skills; facilitated leadership workshops and mentor sessions; communicated with student families in Spanish through phone calls, emails, and monthly Latino parent meetings; connected youth and families with a network of resources within and beyond the program and school; and coordinated and facilitated special events, community service days, visiting speakers, and college visits.  Administrative: responsible for all administrative tasks for the program; served as the program contact for teachers, counselors, families, and administrators; represented the program and answered questions from students, parents, and community partners; managed student records and student contact time; tracked student grades, attendance, and behavior; organized meetings with teachers, counselors, administrators, mentors, and students to maintain awareness of student academic progress; and maintained sensitive student and family information confidential.  Accomplishments: received and implemented Arts-in-Schools grant funding from Regional Arts & Culture Council for a series of Art and Identity Workshops; collaborated with OYE and Teatro Milagro to offer students gender and sexuality trainings; and chaperoned student attendance of PSU's Edúcate Conference and the annual César E.  Chávez Leadership Conference.         01/2014       Civic Engagement Intern    Company Name   －   City  ,   State      Organized and managed Causa's volunteer engagement and voter registration.  Leadership: coordinated meetings with allied community organizations; facilitated voter registration at naturalization ceremonies; canvassed for the Driver Card campaign; and registered new Latino voters.  Administrative: managed and maintained the Causa volunteer database and volunteer recruitment efforst; and tracked volunteer engagement and voter registration.         01/2013   to   01/2014     Bilingual Writing Tutor    Company Name   －   City  ,   State      Provided students with a safe, receptive space in which to write and the tools needed to approach academic writing with confidence and zeal.  Leadership: provided one-on-one tutoring that supports and challenges students to approach writing with curiosity; used inquiry based learning techniques and guiding questions to develop student writing; elicited critical thinking in students; encouraged students to identify their own writing strengths and weaknesses; taught students how to structure thesis statements, topic sentences, paragraphs, and essays; suggested brainstorming and structuring strategies; edited syntax and grammar.  Administrative: managed registration records and tracked student attendance.          Education     2014     B.A  :   Environmental Humanities Politics    Whitman College   －   City  ,   State      GPA:   Magna Cum Laude GPA: 3.815    Environmental Humanities Politics Magna Cum Laude GPA: 3.815       2013     INTERNSHIPS
Causa, Portland, OR			       
Community Engagement Intern, 2014
Fundación Ecológica Arcoiris, Loja, Ecuador      Whitman College          GPA:   Jan Meier Award for Best Essay in Environmental Studies, Whitman College, 2014 Lomen-Douglas Scholarship, Whitman College, 2014 J & D Pitts Scholarship, Whitman College, 2013 John & Martha Kelly Scholarship, Whitman College, 2013 Myers-Little Scholarship     Jan Meier Award for Best Essay in Environmental Studies, Whitman College, 2014 Lomen-Douglas Scholarship, Whitman College, 2014 J & D Pitts Scholarship, Whitman College, 2013 John & Martha Kelly Scholarship, Whitman College, 2013 Myers-Little Scholarship             JL & Ivy Wadsworth Scholarship, Whitman College, 2012 VOLUNTEER SERVICE The Children's Book Bank, Portland, OR, 2015 Potluck in the Park, Portland, OR, 2014 Depave, Portland, OR, 2015               Personal Information    Can speak to my dedication to social justice and knowledge of Border politics)      Skills    academic, Administrative, aims, approach, Arts, Art, Book, Council, critical thinking, database, essays, special events, Leadership, leadership skills, leadership development, meetings, Mentor, mentoring, access, network, problem solving skills, programming, progress, recruitment, Spanish, phone, tutoring, Workshops      Additional Information      Can speak to my dedication to social justice and knowledge of Border politics)     ",ADVOCATE
"         HR COORDINATOR       Professional Summary     Highly efficient Hr Coordinator well established in administrative environments that are fast-paced and challenging.       Core Qualifications          Exceptional interpersonal skills  Innovative  Microsoft Office Suite expert  Human resources audits  Maintains confidentiality  Personnel records maintenance  New hire orientation        Applicant Tracking System  EEO Reporting  HRMS  People-oriented  Organized  Exceptional communicator  Recruiting            Experience      HR Coordinator  ,   09/2012   -   Current    Company Name   -   City  ,   State     ?Responsible for initiating, tracking and follow up of background checks and drug tests. ? First day on-board for new employee - first day documents, I-9 and tour of the building. ? Conducts exit interviews - relays info back to management. ? Routes positions for approval and posts requisitions to the company careers page and to outside job boards. ? Recruits for warehouse, driver and entry level to mid level positions using Kenexa BrassRing and sourcing resumes from online jobsites/databases. ? Run applicant flow logs from applicant tracking system, putting data into AA-EEO spreadsheet. ? Attends college career fairs to recruit potential interns and fill other positions as necessary. ? Initiates and leads Best Practices initiatives. ? Administrator for employee performance review program tool (Access database). ? Responsible for reviewing manager's submissions of employee performance reviews to ensure proper content and giving feedback to the manager. ? Maintains associate personnel files from filing and retention. ? Vouches department bills for payment. ? Other administrative duties as assigned.         HR Coordinator  ,   06/2012   -   09/2012    Company Name   -   City  ,   State     Assignment at Edward Don & Company, temp to hire.         HR Coordinator  ,   08/2008   -   09/2011    Company Name   -   City  ,   State     ?Scheduled background checks and drug screens for candidates. ? Compiled and processed expense reports for candidates. ? Communicated with the Hiring Manager about the new hire's first day. ? Administered the new hire associate experience by scheduling their first day's HR session. These sessions included reviewing company policies, completing I-9 through E-verify, dispensed WOTC survey, explain direct deposit, encouraged self-identification (EEO) and demonstrated the company portal. ? Designed and prepared printed HR materials for new hires. ? Point person for SOX compliance for the HR Department. ? SAP Administration: ran requested reports, created requested reports and entered employee information. ? Planned and managed internal corporate events. Events included: Take Your Child to Work Day, Wellness Fairs, fund raisers, blood drives, lunch and learns and employee service recognition breakfasts. ? Edited and updated the HR Department's page on the portal using SharePoint software. ? Trained in CPR and first aid. ? Responded to injured associates and dispensed employee injury statement to injured associate.         Receptionist  ,   02/2003   -   03/2008    Company Name   -   City  ,   State     Internship program Recruiter Lead for college students. ? Collaborated with company President to decide what criteria would deem student eligibility for intern program. ? Posted employment positions to the company website. ? Sourced and screened qualified candidates. ? Passed on qualified candidates to Hiring Managers. ? Tracked candidates in Excel program. ? In charge of all company State and Federal poster requirements for multiple locations including out of state locations. ? The go-to person for general company knowledge and administrative support. ? Managed a six line phone system of incoming calls. ? Updated company phone and employee directory on the portal.          Education      2008    DePaul University   -   City  ,   State      BA    Human Resources            Professional Affiliations     Membership: Society for Human Resources (SHRM) Membership established in 2007       Technical Skills and Qualifications     Microsoft Sharepoint, SAP, Sharepoint, Excel, Groupwise, Incoming Calls, Ms Office, Ms Outlook, Outlook, Phone System, Receptionist, Recruiter, Sterling Inforsystems, Orange Tree Employment Services, Kenexa - IBM Products, Ultipro, New Hires, Sarbanes-Oxley (SOX), Scheduling, Access, Applicant Tracking System, Best Practices, Database, Databases, Employee Performance, Entry Level, Filing, Leads, Performance Review    ",HR
"         DIRECTOR OF SOCIAL MEDIA MARKETING       Executive Profile     A marketing professional and seasoned leader with over 20 years of entertainment industry experience and passion that includes social media strategy, brand marketing, advertising, and promotions.        Professional Experience     10/2011   to   Current     Director of Social Media Marketing    Company Name   －   City  ,   State      Responsible for all social media strategy, budgets, promotion, & execution integration into Brand Marketing 360 plans for all USA Network, the #1 Cable Network for the last 8 years, including Suits, Royal Pains, Graceland, White Collar, Chrisley Knows Best, Covert Affairs, Rush, Satisfaction, Sirens and Modern Family (syndicated).  Ideate and generate monetized strategic social media campaigns and on-air branded social integrations for Sales clients such as Lexus, BMW, Fandango, Microsoft, Dunkin' Donuts, Colgate, and Coppertone.   Work across internal departments including Development, Press, On-Air, Creative, and Programming as well as show talent, writers and executive producers on creative social activations and live events such as Fan Appreciation Days, TCA, Golden Globes, Emmys and Comic Con.  Manage and lead five social agencies of record with oversight on community management, strategic executions, reporting, promotional campaigns and creative micro-content direction.  Strengthen strategic direction that has achieved social community growth of 31% year to date achieving over 7.7 billion impressions with over 22.5 million fans across 112 communities on Facebook, Twitter, Youtube, Instagram, Tumblr, Pinterest, Vine, Snapchat and Giphy.  Developed the Psych Slumber Party, an all night marathon to promote the return of Season 7, which captured 22 trending topics, and ratings that surpassed the prior four week time period avg by double digits in all demos.  Strategic direction leading USA to be one of the most social cable entertainment networks collecting 3.5MM tweets in 2Q14, significantly greater than core competitors TBS (+213%) and FX (+287%).  Directed strategic social campaign for Suits, USA's #1 series, turning it into the #1 most social USA Network show with 2.4MM Facebook fans (+46% over the finale of Season 3) and 1.3MM Twitter followers (+52% over the Season 3 finale).         09/2010   to   09/2011     Director of Digital & Interactive Marketing    Company Name   －   City  ,   State      Directed the Digital Marketing department of ten employees in all aspects of strategy, planning and execution for History, Lifetime, Warner Brothers and Scott Rudin Productions.  Accountable for budget creation, strategic planning proposals and client reports.  Spearheaded online and social strategy in addition to creative production of Tony Award campaigns for nominated shows such as The Book of Mormon (Winner of 9 Tony Awards) and Jerusalem (winner of 1 Tony Award).  Created fully integrated social media campaigns, live fan events and creative app executions across Facebook, Twitter, and Foursquare, to drive ticket sales for Broadway productions and boost tune-in awareness for History Channel & Lifetime.         04/2004   to   08/2010     Director of Marketing    Company Name   －   City  ,   State      Planned, developed and executed comprehensive, strategic, integrated digital marketing campaigns that included social media, promotions, publicity, and content distribution for clients such as USA Network, History Channel, A&E, Warner Brothers Films, Starz, AMC, Netflix, Atari, Nikon, Clorox, and Best Buy.  Developed and launched the original social profiles on Facebook, Youtube and Twitter for USA Network, History, and A&E acquiring over 3 million fans in 2 yrs for USA and over 1 million for History and A&E.  Expanded History Channel's reach and brand awareness on Foursquare for U.S. and U.K. campaign 'America: The Story of Us', winner of OMMA Award for Best In-App Mobile Marketing & Advertising.  Worked in conjunction with USA Publicity on execution of set visits with journalists and influencers in addition to live consumer events such as Comic Con.         01/1999   to   01/2003     Brand Manager    Company Name   －   City  ,   State      Developed marketing strategy for theme park attractions and product launches such as Shrek 4D, The Mummy, Hulk, Jurassic Park the Ride, The Cat in the Hat and Halloween Horror Nights.  Worked across corporate divisions of Features, TV, Home Video, Music, and Publishing to create and implement cross-promotional marketing opportunities for properties such as 2 Fast 2 Furious, Van Helsing, Jurassic Park, Buffy the Vampire Slayer, Nickelodeon and Animal Planet.  Spearheaded the successful launch of marketing campaigns and led cross functional teams on events such as Millennium Dance Party, Halloween Horror Nights, Rock the Universe and Way Cool Winterland, a seasonal event that achieved one of the highest incremental attendances ever of 30%.  Managed and oversaw control of all aspects of event planning and media/promotional placement with P&L budgets ranging from $50 thousand up to $3 million.  Conceived and launched online promotions, advertising, and guerrilla marketing campaigns for projects such as Gay Days Hollywood, Festival Universal and Ultimate Marvel Mania.          Education     2003     Bachelor of Science  :   Business Management with Marketing Emphasis    University of Phoenix                 1995       Film & TV Production    Columbia College               ",DIGITAL-MEDIA
"         MECHANICAL DESIGNER       Professional Profile     ​ Design Engineer with a proven track record of success. Offer excellence in analytical decision making and product innovation to drive business growth and collaboration.  An articulate presenter with the ability to communicate technical information in a clear and concise manner.  ​   Enthusiastic and driven design engineer with diverse experience across project life cycle, including research and development, manufacturing, and project leadership.  A strong conceptual thinker with the ability to align teams to achieve strategic business objectives.  ​   Technically-savvy design engineer experienced in the research, development, design and manufacturing of  various product types . Qualifications including certifications in  Machine Operation & Programming (CNC Laser/Punch) , expertise in Autodesk Inventor, Autocad and a working knowledge of Solidworks  and comprehensive knowledge of Lean Manufacturing principles.         Graduate with an  Associates Of Applied Science Degree in Computer Aided Drafting & Design  seeking a challenging opportunity in process design, development, and support. Self-motivated and committed to improving environmental, health and safety conditions while driving productivity and efficiency.          Qualifications          Rapid prototyping  3D modeling (Autodesk Inventor/Solidworks)  Microsoft office proficient       Team player  Self-motivated  Communication skills  Creative thinking            Experience      Mechanical Designer   10/2011   to   01/2017     Company Name   City  ,   State       Design Ammonia Processing Control Units using Autodesk Inventor.  Create working drawings for the shop floor.  Check and update/advise changes to the P&ID as needed.  Consult project managers on design changes.   Solve problems on shop floor.   5+ experience in CAD modeling.       Assisted with design of engineering projects, including products, parts and components.       Read and interpreted blueprints and created engineering drawings and sketches.       Sketched outline designs and used CAD programs to create detailed design and specifications.       Consulted with development engineers on new products technologies.       Researched suppliers of raw materials and finished goods and collaborated with purchasing department to obtain samples for process validation and functionality.       Attended cross-functional product meetings to discuss parts sourcing, lead times and production schedules.       Managed continuous improvement projects in alignment with category strategies.            AutoCAD Drafter and Lathe Operator   06/2010   to   10/2010     Company Name   City  ,   State       Reverse engineered parts to create fabrication drawings.  Kept drawings current and up to date.  Manufactured parts on companies lathe.   Polish parts to insure they are free from Blemishes.  Clean Parts to insure they are free of dirt and particles to be Vacuum Packed for shipping.   Read and interpreted blueprints and created engineering drawings and sketches.     Sketched outline designs and used CAD programs to create detailed design and specifications.            NC Programmer/Administrative Assistant   07/2000   to   04/2010     Company Name   City  ,   State       Programmed parts using CNC software.  Opened work orders for shop floor.  Printed drawings for associated work orders.  Performed price quotes for outside work  Ran CNC machines when needed.          Laser Operator   07/1998   to   07/2000     Company Name   City  ,   State       Ran all CNC programs on Trumpf Trumatic L260 Punch/Laser and L4030 laser .  Maintenance upkeep on the machines in execellent working condition.          Shear Operator   03/1998   to   07/1998     Company Name   City  ,   State       Cut sheet metal blanks to size according to job requirements.          Polisher   05/1997   to   03/1998     Company Name   City  ,   State       Deburred all parts of sharp edges.          Parts Sales/Commercial Sales Account  Manager   02/1987   to   02/1997     Company Name   City  ,   State       Opened and closed the store for business.  Maintained the store safe.  Kept stores parts inventory up to date and accurate.  Stores commercial sales manager.          Education      Associates of Applied Science  :   Computer Drafting and Design   September 2011       ITT Technical Institute   City  ,   State       Computer Drafting and Design 3.88        Certificates  :   Trumpf Operator Course   February 25, 2000       Trumpf Inc   City  ,   State       Trumpf Laser Operator Course, June 18, 1999. Rotolas Training Course February 25, 2000        Aviation Maintenance in Airframe and Power Plant where I  :   Power Plant    Delgado Community College   City  ,   State       2.83 3.17 Power Plant        Certificates  :   SolidWorks       City  ,   State        Advanced Custom Training Certification (MLC CAD SYSTEMS)   ​         Certificate  :   Productivity Enhancement       City  ,   State       Lotus Notes Productivity Enhancement        Copies of Certificates available upon request                  Skills    Autodesk (AutoCAD Mechanical, Inventor, Etc.), Client/Server, Closing, Communication Skills, CNC, customer support, Drafting, Engineer, Instruction, Inventory, Laser, Lathe, Linux, Lotus Notes, Mapics, Materials, Mechanical, Microsoft Office, Windows Operating Systems, PDM, Personnel, Polish, Processes, Programming, Project Management, Red Hat, Revit, Sales, Shipping,  SolidWorks, Technical Management, User Training,    ",DESIGNER
"         ACCOUNTANT       Summary      Innovative and energetic Accountant proficient in extracting financial data from various reporting systems and suggesting key operational changes to establish budgetary stability. Has a strong background in school fund accounting with an emphasis on general ledger reconciliation and budget analysis.        Core Strengths          School fund accounting  Account reconciliation  Cash flow projections  Budget analysis/forecasting      General ledger accounting  Accounts payable/receivable  Governmental reporting  School bond experience            Accomplishments    Achieved the Chief Financial Officer (CFO) certification through the Michigan School Business Officials organization.       Experience      Accountant     Jul 2014   to   Current      Company Name   －   City  ,   State     Perform all general ledger duties for district.  Reconcile multiple bank accounts monthly.  Record and project cash flows.  Perform Accounts Payable/Receivable duties.  Simplified the governmental reporting process.  Analyze budgets and amend as necessary.  Assist auditors with yearly financial statements.  Supply school board members with financial data.   Create Purchase Orders and supply to vendors.  Reconcile student lunch account purchases.  Prepare calendar year-end tax documents.   Assisted and trained staff with various accounting software tasks  such as purchase order entry and budget report generating.          Staff Accountant     Nov 2010   to   Jul 2014      Company Name   －   City  ,   State     Performed Accounts Payable duties for three local area public school districts.  Processed Purchase Orders and supplied to vendors.  Prepared and processed 1099's at calendar year-end.  Prepared various reports on a weekly basis and supplied local districts with valuable information.  Streamlined document attachment process within accounting software.         Package Handler     Aug 2007   to   Sep 2010      Company Name   －   City  ,   State     Earned Employee of the Month on multiple occasions for customer focus and taking initiative.         Education      BBA  ,   Accountancy   April 2010     Western Michigan University   －   City  ,   State     Haworth College of Business       Skills           Creative problem solving skills.   Advanced computer skills.  Works great with others.  Continuous initiative for process improvement.     ",ACCOUNTANT
"         PASSENGER SERVICES OFFICER       Professional Summary        A hard working and self-motivated Australian professional willing to learn and develop new skills. I am a dedicated, organised and methodical individual. I have good interpersonal skills, am an excellent team worker with an active and dynamic approach to work. I am flexible, reliable and possess excellent time keeping skills. As an aspiring business professional, I am looking to utilize my current analytical skills and knowledge as well as further develop these skills in a practical and fast-paced environment.      Skills              Customer service specialist  Friendly  Calm under pressure  Federal Aviation Administration (FAA) regulations  Cabin technologies  Calm under pressure      Expert problem solver  CPR certification  Multi-line phones  Passion for travel            Work History          Passenger Services Officer     11/2013   to   07/2014      Company Name   –   City        System and Product Training: Complete Systems training: Amadeus Altea Customer Management System   Complete Product Training: Singapore Airlines   Passenger baggage handling and flight check-in   Checked in an average of 60 passengers per check-in  Being a team player by helping colleagues achieve targets and solve problems to meet daily KPIs   Serving customers in a polite and professional manner according to Singapore Airlines standards   Dispatching flights on time which included overseeing the boarding of the aircraft   Demonstrating an in-depth knowledge of key health and safety standards used within the industry   Working alongside airline duty officers to meet KPIs and airline standards   Consistently achieved airline on-time performance standards   Demonstrated the ability to handle complex situations within the given industry safety measures   Significantly improved the customer experience, regularly converting unhappy customers to very satisfied customers, something that earned me employee of the month in June 2014.         International Travel Consultant     04/2010   to   10/2013      Company Name   –   City        Complete Systems training: Galileo Reservations, Universal Desktop, Client Management and accounting   Complete Product training: Customer sales process   Selling Travel products to a wide range of clients   Helping train new team members in key competencies Handling customer payments and accounting   Being a team player by coaching colleagues on the sales process to reach store revenue targets   Adopting business strategies including local store marketing and financing   Dealing with customer complaints   Providing business solutions   Liaising with airline representatives and wholesales  Liaising with wholesalers to drive sales and meet targets  Achieved consistent revenue and growth targets on a monthly basis   Repeat client base of approximately 60 per cent  Demonstrated resilience and ability to upsell products, consistently meeting KPIs by adding more value to sales   Significantly improved negotiation skills, regularly converting customers from point of enquiry to sale   Gained self directed learning and development and problem solving skills.         Corporate Travel Manager / Staff Developer and Trainer     08/2014   to   Current      Company Name   –   City        Assisting with on the job sales, product and systems training for new staff members.  Developing staff in core competences to ensure success.   Researching travel options & presenting the best deals in terms of customer requirements.     Ensure all bookings & reservations are processed accurately.     Responding to all phone enquiries promptly, courteously and in a friendly manner.     Filing, photocopying and general administrative duties.     Building strong relationships with clients.     Ability to achieve branch, team sales and profitability objectives. Up selling relevant add-ons, like, insurance, excursions, etc.     Negotiating corporate and best rates with hotels. Advising on and organising visas & passports.      Booking rail, hotel, domestic and international air travel. Monitoring competitor activity in order to maintain the most competitive rates.     Complying with all relevant laws and travel business legislation.      Handling high numbers of incoming calls from direct customers and travel trade.     Offering holidays to a wide variety of long haul luxury destinations, including the Indian Ocean, Arabian Gulf, Americas, Egypt & Africa and Far East.            Education          Bachelor of Applied Science (Aviation)  :   Aviation Business Management     Current       Royal Melbourne Institute of Technology  
                                    -   City       GPA:   GPA: 3.4/4.0      Analytical and conceptual
thinking, with a conscientious approach to managing workloads.          Ability to handle, analyse and
interpret complex data, before presenting it back based on the overall analysis
made.    Advanced problem solving and
numeracy skills.    Accomplished communication
skills, both written and verbal developed through numerous essays and
presentations.

·          Proficiency in all areas of
Microsoft Office, including Access, Excel, Word and PowerPoint.     3.5  GPA         University of Westminster  
                                    -         Commencing a 3-month scholarship at the University of Westminster. This will be undertaken via distance learning.       2011 - Successfully obtained a Certificate III in Tourism Retail Sales  :   Physics, Mathematical Methods, English Literature, English Mainstream, Chemistry and Biology     1 2009       Parade Secondary College  
                                    -         Physics, Mathematical Methods, English Literature, English Mainstream, Chemistry and Biology Australian Tertiary Admission Rank: 83.40
Qualifications       Diploma  :   Management     1 2012         
                                    -        Management       Skills        accounting, general accounting, approach, business solutions, business strategies, coaching, Good communication skills, communication skills, oral, Computer Literate, Client Management, clients, Customer service skills, Data entry, Dispatching, English, essays, fast, financing, leadership skills, managing, marketing, mentor, Access, Excel, Microsoft Office, PowerPoint, Word, negotiation, organizational, presenting, presentations, problem solving, problem solving skills, problem-solving skills, Retail Sales, safety, Selling, sales, scientific, self motivated, team player, time management, written      Additional Information          Nationality: Australian
Visa: Tier 5 Youth Mobility (exp: 24/7/2016)
Note: Eligible for EU passport     ",AVIATION
"         OFFICE MANAGER/MANAGING DIRECTOR       Professional Summary    Innovative, customer-oriented healthcare administrator with background in managed, ambulatory and long-term care. Strong background in quality assurance, claims analysis and management principles and practices. Seeking a leadership role within an integrated delivery system.      Skills          Strong p resentation skills   Accomplished leader  Patient evaluation/intervention  Professional bedside manner      Adept at prioritizing/managing deadlines   Patient-focused care   Trained in pre- and post-surgical care  Competent in physical assessments  Minor surgery assistance awareness            Work History      Office Manager/Managing Director     02/2014  
                                to   Current      Company Name   –   City  ,
                              State      Overseeing entire clinical department and ensuring physician orders are followed     through as requested Overseeing all of the office staff and the daily operations of the company Day to day problem solving for all departments in the office, as well as taking  problematic phone calls for all departments Hiring and training new office staff Hiring and training new doctors and physician assistants, completing all the  necessary paperwork Enrolling doctors and PAs with Medicare and malpractice insurance Setting up new employees with Practice Fusion and Payroll Communicating with doctors and physician assistants on a daily basis to ensure  the day is running smoothly and resolving any issues they may have Marketing to home health companies to Company payroll Quality Assurance.         quality assurance     04/2013  
                                to   02/2014      Company Name   –   City  ,
                              State      Liaising with patients, nurses, doctors, pharmacists and various medical    personnel on a daily basis to provide the utmost service to all involved in patient   care.  Follow up with patients, doctors and nurses to ensure that everything was  accomplished as required.  Inputting patient information from the doctor's notes into the electronic medical  Records.  Ordering and following up with laboratory and diagnostic workup as requested by  the doctor, as well as calling in medication to the pharmacy.  Recruited, hired, trained and coached on average of  [number]  new employees per year.  Established and maintained systems that safely met residents' needs.  Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.  Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.  Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.  Interpreted and communicated new or revised policies to staff.  Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs.  Developed and achieved financial and growth goals.  Continually maintained and improved the company's reputation and positive image in the markets served.  Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.  Routinely collaborated with department managers to correct problems and improve services.  Supervised and managed the daily activities of a clinical team consisting of  [number]  physicians, nurses and support staff.  Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.  Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.  Led clinical team in delivering care services that promoted optimal resident health.         Volunteer     09/2011  
                                to   05/2013      Company Name   –   City  ,
                              State         Interviewed patients to obtain medical information, weight and height measurements and vital signs.  Documented patient information obtained from interviews.  Completed clinical rotations in Geriatrics.  Responsible for primary care, case management, and medication management.  Assessed patients and documented their medical histories.  Evaluated patient care needs, prioritized treatment, and maintained patient flow.  Assisted doctors with surgeries and non-invasive procedures.  Collected blood, tissue and other laboratory specimens and prepared them for lab testing.  Performed vitals/glucose testing and assisted in administering injections and urinalysis.  Managed care for post-operative patients through discharge.  Accurately recorded and reported test results according to established procedures.         Healthcare     01/2009  
                                to   01/2011      Company Name          Effectively communicated with patients to convey information about procedures in a clear, concise manner.  Consistently updated patient charts, performed blood work, assisted doctors in surgery, conducted patient physicals, and aided in patient therapy sessions.  Loretto Hospital.  Bethany Hospital.         Education      M.D.  :      1 2011     WINDSOR UNIVERSITY SCHOOL OF MEDICINE    -
                          City           Top  [Number] % of class  Continuing education in  [Topic]          Awards    School Diligence Award - 2005
   Writer's Craft Award – 2005
   World Issues Award - 2005      Skills    charts, concise, Hiring, insurance, notes, Marketing, office, Payroll, personnel, problem solving, Quality Assurance, phone      Additional Information      AWARDS: School Diligence Award - 2005 Writer's Craft Award - 2005 World Issues Award - 2005 VOLUNTEER: ANN AND ROBERT H. LURIE CHILDREN'S HOSPITAL, Chicago, Illinois          Formerly Children's Memorial Hospital      ",HEALTHCARE
"         FINANCE AND SALES CONSULTANT           Professional Summary     Finance and Sales with management training experience and exceptional people skills. Versed in strategic leadership roles and responsible for training small groups of new hires. Desires a challenging role as your Finance and Insurance Manager.        Core Qualifications          Over 15 years of supreme Customer Service.  Real Estate and Vehicle Sales.  Training and Mentoring several Sales Consultants  Trained in Management Roles.  Finance expert       94% finance approval rate.  85% closing rates.  100% Up sells on products and services.             Experience      Finance and Sales Consultant    January 2015   to   January 2016     Company Name   -   City  ,   State      Direct contact for customers Looking to Finance their Newly purchased vehicles.  Having a strong ability to discuss Finance decisions and making tailored recommendations for the best offer that fits their situation.  In direct contact, when needed, with our different lenders to assist in closing.  Planned and executed a class of four New Hires Training them in the art of Sales and Finance and later Training and mentoring another while maintaining my average Sales and finance records.  Held daily meetings with New hires discussing opportunities within Sales and Finance Scheduled meetings with Co-workers to come up with plans to better themselves with the company and working together to enhance their successes.  In the process of being trained in Management When needed would act as Assistant Sales Manager helping Sales Consultants with selling and explaining finance decisions and to Customers to assist in closing the sale.  Point of contact when customers Enter and Exit the store.  Explaining how our facility operates.  Adding and deleting Customers on our wait lists and putting them at ease with our wait times.  Making Observations for our Sales associates to maintain good enthusiasm and excitement within their job descriptions.  Recommending down payments and other forms of collateral to assist in selling the offer having the knowledge of the different banks that will work with challenged credit and what advice to give to better allow the customer to understand their situation.  Maintaining an average of 85% Closing rate.  Documented Extended Service Plan up sells of 100% for a straight 2 Months and counting.  The ability to hold a 75% up sell ratio on ""Gap Insurance"".          Sales Associate    October 2013   to   January 2015     Company Name   -   City  ,   State      Identifying each vehicle to tailor to the Customers needs and wants.  Monitored prep of vehicles and their timely delivery.  Working Directly with Management to ensure vehicle is sold.  Answering email leads and answering the phone to assist in developing Car Sales.  Increased sales by 20% over a two-year period.  Large customer referral base with exceptional Repeat Customers.  Maintained an average of 15 cars a month.  Working with Co-workers to ensure great Customer Service.  Having the ability to counsel Customers in their decisions to purchase.          Real Estate Agent    September 2013   to   December 2014     Company Name   -   City  ,   State     Sellers Agent -    Advertising and Marketing Own Real Estate Business under a Broker Name  Creating a large Client base From Networking and constant Calls and Mailings  Listing homes on The M.L.S and other Real Estate based advertisements.  Holding a 30 day close rate for 2 years in row.  Negotiating with other Buyers Agents in the Sale of my Clients Home.  Discussing pricing with my client that is in their best interest.  Hold “Open Houses” and accepting offers from potential Buyers.  Present on the Day of closing with my client and making sure all Title work is complete.  Assisting Investors in Listing their homes for Sale or Rent.    Buyers Agent-   Making cold calls to Clients in our database to persuade in becoming their Agent.  Discussing Finance opportunities and know what banks will work with their current situation.  Counseling Clients on the best price of their home and how to maintain their mortgage payments.  Searching for homes that fit the Clients needs and wants and budget.  Making appointments to show homes and becoming very knowledgeable of them.  Staying organized to ensure better Customer service.  Having great relationships with Loan officers and Bankers to ensure great deals for my Clients as needed.          Education      Associate of Science   :   Business Management  ,   2012    Prince George's Community College   -   City  ,   State       Deans list awards and recognitions.          Real Estate Agent Licensure   :   Real Estate Sales  ,   2011    Long and Foster Continuing Education   -   City  ,   State       MAR- Maryland Associations of Realtors  PAR- Prince George's County Realtor  REALTOR  NAR- National Associations of Realtors  PMA-Property Management Association         Professional Affiliations          Skills     Advertising, Making appointments, art, Closing, Counseling, Credit, Clients, Customer Service, Databases, Email, Filing, Finance, forms, Insurance, Marketing, meetings, mentoring, Negotiating, Networking, pricing, Real Estate, Selling, Sales Manager.    ",FINANCE
"         IT MANAGER       Summary    Ten years of management experience with a focus on team building and project management. Ten years of experience as a network engineer and systems administrator. The majority of my experience has been working with Microsoft, Dell, HP, IBM, Symantec, McAfee, Trend Micro and Cisco hardware and software business solutions. I have extensive experience with Microsoft Exchange Server. I am comfortable with Cisco command line IOS, VoIP, QoS tagging, layer 2, 3 and 4 switching and packet shaping. I have used Fluke OptiView, Wireshark, NetFlow Analyzer, Solarwinds Network Performance Monitor and SMS to assist me in the process of identifying network bottlenecks and performance issues. I have experience in business, education, medical and manufacturing environments. Recently, I have been working a great deal with Hyper-V, VMware and data loss prevention software.      Highlights          Software Symantec Backup Exec, System Recovery, Endpoint Protection, Trend Micro, McAfee,  ESET,  Acronis, ShadowProtect, GFI, Crow Canyon, DameWare, Wireshark, NetFlow Analyzer, Splunk, SMS, Fluke OptiView, Solarwinds NPM, Microsoft Response Point, GP, CRM and SharePoint,  Databases SQL, MySQL  Hardware Servers, workstations, laptops, printers, smart phones, routers, switches, firewalls, wireless access points, LTO autoloaders, CCTV, PBX and IP phone systems, biometric scanners and readers  Applications Apache, IIS, Cisco ASDM, Cisco VPN Client, MAS 90, Sage Medical Manager, BrainTree PACS/C-Arm, VMware, Citrix, SmartFilter, Imail, Websense, iPrism Web Security, Hyper-V, SonicWall Global VPN Client, Adobe, Foxit Phantom PDF, JobBOSS, Made2Manage ERP, Word, Excel, Access  Industries Business, Manufacturing, Education and Medical  Operating Systems Windows 2000 Server, Server 2003, Server 2008, Server 2012, Exchange Server(2000, 2003, 2007, 2010, 2013 & associated migration tools), Cisco IOS, Linux, Mac OS  Methodologies project management, system analysis and design, business process flow      Database maintenance  System checks and troubleshooting  Advanced troubleshooting  Virus and spyware removal  Computer diagnostics and repair  Server management  Hardware support and troubleshooting  Highly motivated  Resourceful  Advanced knowledge of diagnostic techniques  Advanced knowledge of security, firewalls and DLP             Accomplishments     Saved company over $ 50,000.00 per year  by refurbishing used computers and technological equipment and switching Internet providers from T1 lines to cable.       Experience      IT Manager  ,   07/2012   -   Current    Company Name   -   City  ,   State      Server installations and migrations, SonicWall firewalls, VPN installation and support, wireless access points, multilayer switches, routers, help desk support for 3 sites, multi-mode fiber, Microsoft Exchange Server, Server 2012, Hyper-V installation and support, Windows XP mode, Windows 7, Windows 8,  SharePoint, Microsoft Dynamics GP/CRM, Project Server, SQL, Macola, CCTV, time and attendance hardware and software, biometric reader installation and support, Syspine IP, Microsoft Response Point, VoIP, Creo Pro/E, Windchill, SolidWorks, QuickBooks Enterprise, McAfee SaaS, network security, disaster recovery, infrastructure design and support, network hardware and software troubleshooting, administration of user accounts, responsible for developing annual IT budget, responsible for IT project management.  Administration of group policy, Active Directory, help desk support, Hyper-V, DLP.          Information Technology Engineer  ,   10/2008   -   07/2012    Company Name   -   City  ,   State      Server installations and migrations, migration of databases, Exchange Server, SQL, MySQL.  Cisco PIX and ASA 5505 installation and support,  network security, wireless hardware, installation and support of Symantec Backup Exec and Endpoint Protection, Mac OS, help desk support for multiple sites, phone system and VoIP support.  Administration of group policy, Active Directory, DHCP, DNS, hardware and software troubleshooting, upgrades and migrations of legacy software packages.          Senior Network Engineer  ,   10/2007   -   06/2008    Company Name   -   City  ,   State      Server installations and migrations, databases, Exchange Server, SQL, MySQL.  HP servers, Secure Computing Webwashers, Snapgear firewall/VPN appliances, Cisco switches, Trend Micro products, Symantec products, network security, wireless installation and support, virtual machines, help desk support for multiple sites, phone system and VoIP support.  Administration of group policy, Active Directory, DHCP, DNS, end user support.          Information Technology Engineer  ,   03/2005   -   10/2007    Company Name   -   City  ,   State      Server installations and migrations, migration of databases, MAS 90, SQL, MySQL.  Cisco 1721, 2800 and 3600 series routers, Cisco Catalyst 2900 and 3100 series switches, HP ProCurve switches,  Symantec products, network security, wireless installation, iSCSI NAS/SAN (Intel hardware), media servers, terminal server applications, BrainTree PACS and C-Arm, biometric readers, time and attendance installation and support, help desk and end user support for 7 sites.  Administration of group policy, Active Directory, DHCP, DNS, VPN tunnels, ftp servers, Sage Medical Manager, VoIP, QoS, layer 3 and 4 switching, Cisco Aironet access points, Toshiba hybrid PBX and VoIP phone system and QoS support, HIPAA compliance, media servers, iSCSI, fibre channel, SAN and NAS design, installation and support.          Assistant Professor  ,   08/2000   -   07/2005    Company Name   -   City  ,   State      Program Chair for Region 2 (South Bend, Elkhart and Warsaw Server installations, teaching A+, Network+, Microsoft MCSA and Cisco CCNA classes, programming routers, switches and installing and configuring Windows 2000 server and Server 2003.  Supervised all Computer Information Systems faculty, staff and adjunct instructors for all three sites in Region 2, hardware/software troubleshooting and support.  Administration of group policy, Active Directory, FERPA compliance.          Education        Davenport University   -   City  ,   State  ,   USA    Information Technology Certification Classes    Network Engineering    A+, Network+, MCSA, CCNA, Operating Systems, Business Applications, Network Engineering         1988    Western Michigan University   -   City  ,   State  ,   USA    M.A    Counselor Education and Counseling Psychology    Administration of Student Personnel Services and Counseling in Post-Secondary Education         1985    Indiana University   -   City  ,   State  ,   USA    B.A    Sociology    Sociology and Psychology           Ivy Tech Community College   -   City  ,   State  ,   USA    Information Technology Certification Classes    Cisco CCNA    Cisco Switching and Routing         Certifications    CompTIA  A+, Network+, Microsoft MCP (70-210 and 70-215), previously certified as Cisco CCNA      Skills    A+, Active Directory, Adobe, Apache, Backup Exec, budget, business process, C, CCNA, Cisco IOS, Cisco, Citrix, Hardware, CRM, Client, Databases, DHCP, disaster recovery, DNS, ERP, firewalls, firewall, ftp, help desk support, help desk, HP, HP servers, IIS, Information Systems, Intel, IP, IT project management, laptops, Linux, Mac OS, Macola, MAS 90, McAfee, Medical Manager, Access, MCP, Microsoft Dynamics, Excel, Exchange Server, Microsoft Exchange Server, SharePoint, Windows 7, Windows 8, 2000, Windows XP, Word, migration, MySQL, Enterprise, NAS, Network Engineering, network hardware, network security, Network, Operating Systems, PACS, PBX, PDF, phone system, phone systems, printers, programming, project management, QuickBooks, routers, Sage, SAN, scanners, Servers, SMS, software troubleshooting, SolidWorks, SQL, Supervising, switches, Cisco switches, Symantec, system analysis and design, teaching, user support, phones, terminal server, Toshiba, Trend, upgrades, VPN, VoIP, Windows 2000 Server   ",INFORMATION-TECHNOLOGY
"         GENERAL HR ASSISTANT/OFFICE ASSISTANT       Summary    Effective communicator and team leader with excellent time management skills. Familiar with daily office operations and experienced in diffusing staffing issues to ensure all activities are completed in an expeditious manner. An independent worker. Effective organization, planning, oral and written communication skills, able to multi task and meet deadlines efficiently and accurately.  Microsoft Office programs and other computerized business systems.      Highlights          New hire orientation  Exceptional interpersonal skills  Personnel records maintenance      Inventory control  Staff training  Supervision and training            Accomplishments       Promoted to Call Center Manager in  1 year .   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.    Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.         Experience     August 2010   to   February 2016     Company Name   City  ,   State     General HR Assistant/Office Assistant        Greet and screen patients, visitors, and staff, via telephone or in person, for the Medical Department and its related Programs, and answer inquires.  Provide quality service that meets the needs of patients and clients as well as other customers - payers, families, referrers, and staff.  General clerical duties including photocopying, fax and mailing, maintains inventory of medical supplies and instruments and maintain electronic and hard copy filing system.  Retrieve documents from filing system, maintains office equipment, monitors and maintains office supplies and forms.  Handle requests for information and data - Insurance authorizations, consult with insurance carriers to determine or obtain authorization for medical consults.  Resolve administrative problems and inquiries, prepare written responses to routine enquires.  Prepare and modify documents including correspondence, reports, drafts, memos and emails.  Schedule and coordinate confidential/sensitive information, such as patient matters, to authorized persons.         November 2009   to   April 2010     Company Name   City  ,   State     Customer Service Specialist/Call Center        Gather and assembles fiscal data and prepares various reports.  Monitor the expenditure of funds.  Resolve operational issues which arises at the center.  Receive and responds to questions and complaints from the public.  Recruit, train, develop work schedules and guides staff Manage day-to-day activities of the Call Center in the absence of the manager.  Store, retrieve and distribute information to staff and clients of organization.  Schedule client appointments and maintained highly confidential information.         December 2005   to   December 2008     Company Name   City  ,   State     Human Resources Assistant        Maintain organized job files for all positions with position documentation, applicant data, and           interview notes.  Put together new hire packets and new employee folders for HR department.  Draft correspondence including offer letters, resume acknowledgements, etc.  Process all new hire and termination paperwork and workflows; including filing.  Serves as main point of contact for payroll related information.  Maintain the employee personnel and benefits files.  Prepare correspondence, letters, memos, presentation material, other documents, spreadsheets.  Coordinate and prepare New Hire Orientations.  Use computers to input, extract, query, and research data in personnel database systems, as  well as performing office applications.  Evaluate applicants for basic compliance in regards to position specifications, scheduled.  interviews and physicals and performed background checks and new employee orientation.  Create employee surveys through Zarca Interactive software.  Assist with necessary education and materials to managers/employees including workshops, manuals, employee handbooks, and standardized reports.  Work closely with Employee Relations Manager of Human Resources to deescalate issues, propose resolutions and execute action plans in order to Organizational challenges.  Preparation and maintenance of such reports as necessary to carry out the functions of proper  disciplinary action or unemployment review hearings.  Support and lead special projects as needed.         December 2002   to   April 2005     Company Name   City  ,   State     Assistant Manager        Assisted end-users with a variety of tax preparation related issues.  Supervise and train staff, develops and oversee the completion of work, monitors the expenditure of     funds.  Store, retrieve and distribute information to staff and clients of organization.  Ensure that all staff members could use the system effectively and properly transmit documents  to the Internal Revenue Service.  Receive and responds to questions and complaints from the public.  Purchase, inventories, and stores merchandise, supplies and equipment.         August 1999   to   December 2005     Company Name   City  ,   State     Senior Customer Service Representative        Updating customer's information; inputting recent financial data.  Provide training and support to employees on banking procedures and terminology.  Answer customer inquiries and completed troubleshooting on banking software.  Provide day-to-day guidance, coaching, and support to management and staff.  Receive and responds to questions and complaints from the public.  Develop and oversees the completion of work projects.  Complete projects as assigned including information gathering and tracking.          Education          STRAYER UNIVERSITY   City  ,   State       Associates Degree  :   Business Administration/Human Resources    Business Administration/Human Resources            PRINCE GEORGE'S COMMUNITY COLLEGE   City  ,   State       Essentials of Human Resource Management Certificate Program              Skills    administrative, banking, basic, benefits, Call Center, clerical, coaching, client, clients, database, documentation, Employee Relations, fax, filing, financial, forms, funds, Human Resource Management, Human Resources, HR, Insurance, maintains inventory, letters, notes, mailing, materials, office applications, office, monitors, office equipment, Organizational, payroll, personnel, quality, research, spreadsheets, surveys, tax preparation, telephone, employee handbooks, troubleshooting, workshops.   ",HR
"         LEGAL SPECIALIST III - INVESTMENT BANKING SUBPOENA COMPLIANCE           Summary      Certified paralegal with an extensive legal background, excellent supervisor skills and Investment Banking knowledge, seeking a position within the Financial Industry where my knowledge of legal terminology, banking laws, and regulatory policies and procedures would be fully utilized and expanded.        Highlights          CORE SKILLS  Advanced Monitoring  Regulatory Compliance  Protection of Customer's Rights  Risk Management  High-Risk Investigations  Quality & Efficiency Assurance  Investment Banking  Strategic Thinking  Policy & Procedure Development  Regulatory Affairs  Loss Mitigation  Complex Administrative Skills COMPUTER KNOWLEDGE WordPerfect Microsoft Word Excel PowerPoint Outlook Time Map MA 3000 LawDrill eRoom CourtExpress Courtlinks Lexis-Nexis Westlaw Live Edgar Pacer Summation Concordance Trial Director Shepardize Cite Check Blue Book e-discovery NYSCEF ITC BPAI TTAB Intralinks PAIR Access Equliar Clearwell Stratify. Notary Public      Advanced Monitoring  Advanced Monitoring  Regulatory Compliance  Protection of Customer's Rights  Risk Management  High-Risk Investigations  Quality & Efficiency Assurance  Investment Banking  Strategic Thinking  Policy & Procedure Development  Regulatory Affairs  Loss Mitigation  Complex Administrative            Accomplishments      2008: Nominated ""Paralegal of the Year Award"" by the American Association for Justice  2003: Awarded Employee of the Month  1999: Awarded Miss Congeniality  2015: Member of the Rewards & Recognition Committee  2010: Member of the National Federation of Paralegal Associations  2009: Presentation on Paralegal Trial Procedures and Duties  2007: Legal Staff Profile, an article written by Law Crossing  2005: Labor & Employment Newsletter: State Minimum Wage Guide  2004: Diversity Sensitivity Training to clients including staff and management  2003: Article: You're Hired Let's Arbitrate        Experience      Legal Specialist III - Investment Banking Subpoena Compliance    December 2013   to   Current     Company Name   －   City  ,   State      Create data analytics related to complex compliance financial investigations, experience in banking environment and familiar with various financial products.  Responsible for complex Investment Bank investigations and analysis to ensure bank-wide compliance with Bank Secrecy Act (BSA), the USA Patriot Act, Office of Foreign Asset Control and other guidance as published by FinCen, FDIC, Federal Trade Commission (FTC) or the US Treasury Department.  Assessing the risk of customers to the Bank including reviewing for Anti-Money Laundering (AML) and Suspicious Activity Reports (SARs) investigations.  Communicating effectively, verbally or written, while supporting GIRE, GS&I, AML and other internal and regulatory departments.  Construct filters and queries to refine e-discovery reviews with attorneys and LDM Department.  Prepare objections to the subpoenas and negotiate the scope and bread of the request.  Knowledge of the financial industry and investing banking practices including mergers, acquisitions, capital markets, equity research, securities clearing and prime brokerage.          Benefit Consultant Agent    April 2013   to   November 2013     Company Name   －   City  ,   State      Conduct seminars on Healthcare reform  Detailed-oriented with excellent research, investigative and reporting skills.  Extensive knowledge of substantive and procedural aspects of the Insurance industry.  Provide information on the 12 supplemental insurance products to potential clients  Research the changing Healthcare laws and Tax Regulations in New Jersey and New York  Training to sell mutual funds, annuities, securities, retirement plans and insurance products.          Case Supervisor and Project Management Professional    October 2000   to   April 2013     Company Name   －   City  ,   State      Responsible for managing 5-15 paralegals on cases, projects, trials and appeal assignments  Coordinate and delegate assignments and cases to junior paralegals and temporary support staff  Supervise, hire, train and support paralegals in the firm's New York, New Jersey and Boston offices  Boost staff morale and improve teamwork by being accessible after hours for problem resolutions  Redesigned paralegal and staff forms for greater effectiveness with e-discovery tools  Strong analytical skill and willingness to deal with and solve on-going unique situations Senior Trial Paralegal, Intellectual Property  Assist NY, NJ, CA and TX offices with trademark infringement and internet counterfeiting matters  Manage US and foreign patent prosecutions. Handle utility and design patents with 10 or more claims  Prosecute patents cases with the International Trade Commission and Board of Patent Appeals and Interferences  Deal with unfair competition, trade secrets, false advertising, patent and copyright infringement issues Senior Trial Paralegal, Labor & Employment  Assist 5 attorneys in the areas of labor law issues including employment, union, wage & hour, FLSA, and ERISA  Collaborate with attorneys during Federal and State trials involving ADA, harassment litigations, domestic violence in the workplace, employment agreements, separations, wage and hour issues and ERISA liability  Provide support with claims of executive compensation, fiduciary, professional liability at the Alternative Dispute Resolution, arbitration, medication, NASD, and EEOC levels  Draft current editions of sensitivity training guides, employee handbooks, management policies and employment agreements and collective bargaining agreements Trial Paralegal, Corporate  Basic knowledge in the areas of corporate, securities,venture capital, and private equity transaction  Analyze proxy statements, officer questionnaires, forms 10-K, 10-Q and 8-K for compliance.  Involved in officer and director stock transactions, during and after employment.  Review and analyze SEC, Equity Capital Market (ECM) and acquisitions documents. Paralegal, Litigation  Assist in trial preparations by creating trial notebooks of plaintiff and defendant witnesses witness outlines, deposition digests, pleadings, motions, orders, and potential trial exhibits  Digest deposition and hearing transcripts in a computer database  Identify and accumulate background information on opposing counsel's witnesses and experts  Create, manage, scan, code and edit index of discovery production including correspondence, pleadings, and bates stamped documents in an electronic computer database. Create discovery and privilege logs.          Assistant Office Manager and Paralegal in the Asbestos, Lead & Insurance    January 1999   to   October 2000     Company Name   －   City  ,   State    New York, New York 01/1999 - 10/2000 Assistant Office Manager and Paralegal in the Asbestos, Lead & Insurance        Paralegal, Personal Injury    March 1997   to   January 1999     Company Name   －   City  ,   State            Paralegal    May 1996   to   March 1997     Company Name   －   City  ,   State    Securities        Education      License   :   Life & Health Insurance  ,   2012    New Jersey State Life          New Jersey State Life & Health Insurance License 2012        Certification   :   Paralegal Studies Program  ,   1996    Benjamin N. Cardozo School of Law   －   City  ,   State  ,   US      ABA approved Certification, Paralegal Studies Program, General Practice 1996          Bachelor of Arts   :   Sociology, Criminal Law  ,   1995    Fairleigh Dickinson University   －   City  ,   State  ,   US      Fairleigh Dickinson University, Teaneck, New Jersey  Bachelor of Arts in Sociology, Concentration in Criminal Law 1995          Certifications    Project Management Professional ABA PMP      Affiliations    of the Rewards & Recognition Committee      Additional Information    Manage US and foreign patent prosecutions. Handle utility and design patents with 10 or more claims      Skills    Paralegal, Securities, E-discovery, Training, Ada, Advertising, Cases, Claims, Compensation, Correspondence, Database, Defendant, Deposition, Eeoc, Equal Employment Opportunity Commission, Erisa, Executive Compensation, Flsa, Intellectual Property, Labor Law, Liability, Litigation, Nasd, Patent, Patents, Plaintiff, Project Management, Sec, Trademark, Witness, Asbestos, Office Manager, Aml, Brokerage, Bsa, Business Systems Analysis, Capital Markets, Data Analytics, Fdic, Fixed Income, Investment Banking, Treasury Department, Annuities, Clients, Healthcare, Mutual Funds, Access, Award, Excel, Lexis, Loss Mitigation, Microsoft Word, Mitigation, Outlook, Pmp, Powerpoint, Regulatory Affairs, Regulatory Compliance, Risk Management, Trading, Westlaw, Word, Wordperfect   ",BANKING
"         CUSTOMER SERVICE REPRESENTATIVE         Summary    A dependable, quality-focused specialist seeking an opportunity that offers a variety of challenges and responsibilities that would allow myself to contribute towards an organization while improving my leadership and technical skills. Exceptional talent for accuracy analyzing, projecting conflict and resolving issues. Continually providing input or solutions in problem solving on operational issues or procedures and perform administrative follow-up.      Skills          Able to demonstrate exceptional communication
skills, able to maintain effective and efficient communication within a team
environment.   Skillful initiation in organizing and
coordinating team meetings to manage and planned performance adherence.   Exceptional talent for accuracy analyzing,
projecting conflict and resolving issues. Continually providing input or
solutions in problem solving on operational issues or procedures and perform
administrative follow-up.

      Strong leader with
proven development abilities, capable of clearly presenting ideas, plans and
strategies to all levels of management.   Solid background in setting priorities and
deadlines, adjusting the flow and sequencing of the work to meet team needs.

            Experience      Company Name    City  ,   State    Customer Service Representative   10/2016   to   Current       Respond to and resolve customer service inquiries and issues by identifying the topic and type assistance the caller needs such as benefits, eligibility, claims, financial spending accounts and correspondence.  Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to include managing their health and well-being by selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider.  Intervene with care providers (doctor's office) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed.  Assist customers in navigating through the self-service website and other UnitedHealth Group websites and encourage to be more self-sufficient.  Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues.  Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance.          Company Name    City  ,   State    Customer Service Representative   09/2014   to   02/2016       Served as first level contact for basic and routine customer service inquiries from new, current and prospective customers, shareholders, policy owners, agents and their staff Processed and/or route transactions, requests and inquiries following established procedures and resources Communicated with customers and team members to obtain required information and/or forms Trained and coach new team members Functioned as a resource to team members for review of potential process improvements Worked on committees regarding customer service, sales, policies, procedures and company events.          Company Name    City  ,   State    Juvenile Supervision Officer III   09/2011   to   01/2014       Provided day to day direct supervision to youths in a 24-hour detention facility in a manner that ensures the health, safety and welfare of each youth while following departmental policies, procedures, and standards Directed individual as well as group counseling to all youths; while increasing their personal awareness of responsibilities, choices, growth, and alternative lifestyle changes Made critically sound judgments and decisions during crisis and potentially dangerous situations; thoroughly document all actions taken, inform superiors, and debrief the plan of action with staff to ensure effective results Utilized graduated sanctions, and discipline youths by enforcing the rules of the facility as needed Applied de-escalation skills and handle with care techniques Conducted inspections, rounds and drills which include room checks and physical searches of youth.          Company Name    City  ,   State    Business Wireless Care Supervisor   05/2005   to   10/2009       Led and assisted a diverse team of twelve that was responsible for supporting the design, engineering and implementation of complex integrated product/network solutions.  Supervised and monitored the team's work flow to ensure an adequate work balance; reassigned resources where necessary to meet project deadlines in a timely manner.  Participated in hiring, termination, performance and salary reviews.  Contributed in weekly conference calls to discuss team goals and present new information used to improve customer service.          Education and Training      Masters of Science  :  Public Safety/Emergency Management   December 2017     Capella University  ,   City  ,   State      Public Safety/Emergency Management        Relevant Courses 	Collaboration, Communication, and Case Analysis for Master's Learners, Introduction to Research Methodology, Public Safety Ethnic and Cultural Awareness, Foundations of Emergency Management, Public Safety Leadership, Coordinating a Modern Emergency Management Program, Comprehensive Emergency Management: Response and Recovery, The Science Behind National Incident Management Systems, Comprehensive Emergency Management: Mitigation and Preparedness, Critical Infrastructure and Cyber Security, Integrative Project for Public Safety Learners              Bachelor of Arts & Science  :  Criminal Justice   August 2010     Florida A & M University  ,   City  ,   State      Criminal Justice Relevant Courses 	Introduction to Criminal Justice; Statistics in Criminal Justice; Theories in Criminal Behavior; Cases in Corrections; Research Methods in Criminal Justice; Police and Society; Race, Class and Justice; Penology; Contemporary Issues in Corrections; American Court System; Women and Crime; Social Problems        Skills    Criminal Justice, Public Safety, sales, scheduling     ",AUTOMOBILE
"         BUSINESS SYSTEMS ANALYST I           Qualifications        TECHNICAL SKILLS: Business Applications: SAP Web Intelligence, Informatica Data Explorer, MS Visio, MS Project, Rational Rose, Business Objects Languages: SQL, UML,C, C++ , Core Java , Perl Web Development: HTML, XML, PHP Operating Systems: Windows XP/Vista/7, Linux Databases: Netezza, MS SQL Server 2005/2008, Oracle 9i/10g              Accomplishments      Organized workshops for SQL Server 2005 during the technical fest at Mumbai University Active member of Student Council of Asian Students at University of Maryland. Interface with the client and multi-disciplinary teams within Merkle (Business Intelligence, Information Technology, Database and Data Warehouse Developers) to support the solution delivery process  Work closely with clients to understand their marketing goals, design their marketing databases, facilitate optimum segmentation and provide platforms and reports to measure their marketing ROI.  Involved in designing and rolling out global marketing databases (North America, Europe and Middle East, Latin America) and thus well versed with Customer Data Integration and international data hygiene and standardization concepts. Enable the client to generate reports for Measuring ROI, effective channels , successful campaigns and optimum segments , trend analysis etc using tools like Business Objects Sound understanding of a projects life cycle, from demand generation to understanding the customer requirement and converting it into technical specifications and finally implementing the project. Jusitn: - Served as subject matter expert on marketing data and database design for European and Asia Pacific regions Involved the support of client requests such as adhoc reporting and campaign execution. Also responsible for identifying gaps in deployed functionality and building necessary new functionality alongwith correcting issues with current solution -data integration,data hygiene, cleansing CDI -created marketing programs based on client's requirements -supported existing solution on daily basis for any data or functionality issues -supervised change requests from development to implementation and performed QA on deliverables before handoff to client Automated Warranty Renewal Campaign Solution Project involved warranty based CRM marketing solution enabling warranty specific campaign execution and reporting Responsibilities: -Support of the deployed CRM database solution for Latin America region of Fortune 500 company focusing on Public and Large enterprises -Executed marketing programs on a weekly basis        Work Experience      Company Name    Business Systems Analyst I   09/2014   to   Current       Acted as lead BSA on client team to drive consistency and support projects spanning multiple regional databases and support teams  Primary contact for client, client partners and other stakeholders, managing daily responsibilities associated with delivering multi-channel database marketing programs.  Responsibilities include working with client and other stake holders to understand marketing program objectives and business rules that help define the metrics for program measurement  Partner with the client, client partners and other stakeholders to define campaign audience requirements, program specifications and business requirements Project: SMB CRM Marketing Database Solution  Maintaining global marketing data for advanced targeting and segmentation to drive optimal business results - Gathered and analyzed business requirements provided by client to draft detailed project specifications and lead developers through development and QA process - Managed primary ownership for creating artifacts like Business Requirement Document and Functional Requirement Documents - Performed gap analysis and Root Cause analysis for data issues and functionality and ensured client satisfaction Project: Consumer Global Marketing Database Solution  CRM solution for Latin America region of Fortune 500 High Tech company supporting data integration, marketing program execution, reporting and analytics - Led change requests within the cross-functional teams using the defined change management process ensuring timely deployment - Analyzed complex client data using Merkle's in-house methodologies and provided recommendations to improve marketing programs performance - Created automated processes minimizing the run-time and increased efficiency of database update and campaign deliveries Manage overall coordination, status reporting and stability of complex and cross-functional project oriented work efforts while continuing to evolve the solution delivery lifecycle to encompass multiple methodologies  Interacted with development and QA teams to ensure timely delivery of project deliverables while managing project timeline and communicating adjustments and issues to program management.  Responsibilities included creating documentation to detail functional requirements, technical solution design, code review, implementation and QA deliverables before handoff to client Project: Dell Financial Services Project is a service provided through Dell that provides credit line accounts to Dell customers that qualify. integrated database solution that allows us to use their customer data in Consumer marketing campaigns - Led project change requests throughout a full solution lifecycle performing requirements gathering, process documentation, data analysis and quality control - Lead solution discovery sessions with client stakeholders as a means to illicit solution requirements -Set up data load and automated processing of data extracts on a weekly basis -Responsible for process documentation consisting of Business requirements and functional requirements - Source to Target mapping and data dictionary -Designed and implemented email marketing campaigns for Canada region as per client's specifications -Created email marketing campaign targeting customers based on credit line account information - Reported on campaign attribution, performance, key metrics Interface with the client, marketing vendors, and cross-functional teams within Merkle on solution delivery and new project development Perform requirements gathering for change requests and maintain all documentation Synthesize complex and sometimes contradictory information into concise, readable, unambiguous written requirements at multiple levels of detail Support campaign management process to develop business goals, campaign requirements and campaign metrics. Build and maintain client reports relating to data quality and campaign measurement Work with Solution and Account Lead to define project scope, level of effort and timeline Work closely with the delivery team (including system software engineers, QA, regression test teams, and the product manager) ensure that your clients' solution is created with exceptional quality. - Accountable for determining and requesting campaign data elements from creative agencies to build accurate segmentations for targeted educational & public relations program deployments Provide input to Project Management regarding schedule, level of effort , project scope Manage client communication and expectation setting Lead change requests from initiation to delivery Interface with the client and multi-disciplinary teams within Merkle to support the solution delivery process Take direction from Project Management regarding schedule, scope, and cost tradeoffs Assist with the delivery of the system into production by designing and supporting the formal client acceptance process, according to Merkle's defined standards Accurately document requirements and acceptance criteria for a Merkle Marketing solutions Perform analysis of new data for inclusion in a marketing database, and ad-hoc analysis of data in the database to support the requirements process          Company Name    IT Analyst Intern   05/2011   to   12/2011     Assisted IT Admin for managing user access rights, user groups and documentation upload on MS SharePoint Analyzed business applications to determine if changes or upgrades are required by business users or processes Gathered business requirements and converted them into detailed technical and functional specifications Served as a technical liaison between end-users & application vendors to obtain solutions for application issues using HEAT ticketing system Tested vendor solutions and newly modified systems to ensure they meet client specifications Generate customized reports using Business Intelligence tools to meet user requirements        Company Name    IT Support   05/2010   to   07/2010     Used Sys-Aid ticketing software for handling service requests from library staff Responsible for troubleshooting and maintenance of hardware and software devices Maintained Local Area Network of UM Libraries and performed Ghosting, G-Disking processes        Education and Training      MS  :  Information Management    University of Maryland          MS in Information Management (Dec 2011) University of Maryland GPA 3.67 /4.0 Relevant Courses: Database Design, Web Enabled Databases (PHP), Information Architecture, Management of	Information and Services, Project Performance Measurement, System and Software Requirements        B.E  :  Computer Engineering    Mumbai University          B.E in Computer Engineering (May 2009) Mumbai University First Division Specialties:        Professional Affiliations    Active member of Student Council of Asian Students at University of Maryland      Skills    Database, Marketing, Systems Analyst, Project Management, Business Requirements, Solutions, Metrics, Qa, Documentation, Accountable For, Accounts To, Adjustments, And Account, Basis, Campaign Management, Client Communication, Clients, Consumer Marketing, Credit, Data Analysis, Data Quality, Financial Services, Mapping, Marketing Analysis, Marketing Campaign, Marketing Research, Process Documentation, Product Manager, Program Management, Public Relations, Quality Control, Requirements Gathering, Topo, Databases, Bsa, Business Systems Analysis, Change Management, Crm, Crm Marketing, Customer Relationship Management, Data Integration, Database Marketing, Deployment, Gap Analysis, Integration, Integrator, Qa Process, Root Cause Analysis, Satisfaction, Segmentation, Access, Business Intelligence, Functional Specifications, Liaison, Microsoft Sharepoint, Ms Sharepoint, Sharepoint, User Access, Writing Functional, C++, Data Warehouse, Front End, Front End Design, Front-end, Html, Informatica, Java, Lamp, Lamp Stack, Life Cycle, Linux, Microsoft Project, Ms Project, Ms Sql Server, Ms Sql Server 2005, Ms Visio, Mysql, Oracle, Perl, Rational, Rational Rose, Roi, Sap, Sorting, Sql, Sql Server, Sql Server 2005, Subject Matter Expert, Technical Specifications, Translated, Uml, Visio, Warranty, Windows Xp, Xml, Ghosting, It Support, Maintenance, Architecture, Database Design, Information Architecture, Php, Software Requirements   ",INFORMATION-TECHNOLOGY
"         DIRECTOR OF BUSINESS DEVELOPMENT       Career Focus    Business Development Award-winning sales & marketing executive with extensive experience in growing and exceeding sales in multi-million dollar business operations in the food and beverage industries, financial services, and pharmaceutical industries. Pragmatic and results orientated, with a focus on bottom line results, and have a proven track record of achieving and exceeding the standards of performance set out for any sales project. Skilled in utilizing technology as a tool to improve organizational efficiency. Seeking an executive management position in Business Development.       Summary of Skills          Skills	Experience	Total Years	Last Used  Microsoft Office Suite	Expert  Quicken/ Quick Books	Expert  Adobe Creative Suite	Expert  Microsoft Project	Expert                Professional Experience     03/2014   to   Current     Company Name   －   City  ,   State      Responsibility for growing the Baptist Portfolio of eleven outpatient facilities in the Fort Lauderdale market.  Developed business plans and initiatives to assess new markets, and analyze business opportunities.  Developed programs that are aimed at improving relationships with physicians by understanding practice patterns, promoting relevant new services, and providing training.  Cultivated strategic partnerships to develop and enhance business alliances for Baptist Health South Florida BHSF).  Evaluated and analyzed sales data and provide recommendations to overall business planning strategies.  Actively worked with cross-functional teams to meet sales goals according to P&L.         03/2013   to   03/2014     Director of Business Development    Company Name   －   City  ,   State      Formed strategic partnerships and negotiated contracts with mass retailers and distributor's which resulted in the Greenie Tots product line being sold in national Fortune 500 accounts.  Managed the sales and marketing department, which consisted of employees and vendors.  Conducted and oversaw recruitment & training and development Developed new retail and institutional accounts nationwide by prospect identification, execution, proposal development, proposal delivery and contract negotiation.  Strategically positioned the Greenie Tots brand to be recognized as superior to the national brands which resulted in increased market share and additional retail placement vs.  the well established national brands and other major industry players.  Oversaw the online /retail marketing campaigns that resulted in increased traffic to the company website/store and increased brand awareness at the retail level.  Developed company wide incentive performance plan which motivated staff and resulted in a 200% increase in sales.  Managed new and existing accounts by constantly developing new strategies to help them reach their full potential and to ensure consistent recurring revenues.         08/2003   to   03/2013     Pharmaceutical Sales Representative 2    Company Name   －   City  ,   State      Responsible for a portfolio of billion dollar revenue medications including Lipitor®, Viagra®, Celebrex®, Lyrica®, Chantix®, Toviaz®, and Premarin® to increase market base and change physician prescribing habits.  Effectively leveraged resources within a fixed budget to increase sales and add value to a difficult to access, high volume, urban customer base.  Created regionally recognized sample model for Celebrex that resulted in increased sales and reduction in sample utilization.  Lead by example in sales performance and territory impact, which allowed for additional Regional responsibility including advising on customer targeting strategy, how to effectively launch products in a high managed care environment, and strategies to effectively differentiate our product offering from the competition.  Implemented strategic plan for ""hard to see"" physicians by understanding the intricate details of how they operated their office and well as their compensation strategy.  Delivered effective sales presentations to doctors and key influential staff including: Primary Care, Neurology, Endocrinology, Orthopedics, Pain Management, Podiatry, OB-GYN's, Dermatology, & Gastroenterologists Conducted managed care pull-through initiatives for plans including Humana, Aetna, Cigna Medicaid, & United Built relationships with key P&T members which attributed to positive formulary acceptance of the following products: Relpax, Bextra, Celebrex, & Lyrica.  Product Experience: Aricept, Bextra, Caduet, Celebrex, Chantix, Exubera, Lipitor,Premarin, Pristiq, Relpax, Toviaz, & Viagra Winner:Florida South Turn Up The Heat Contest, Top Performer Award (2007, 2006,2005,& 2004).         01/2002   to   08/2002     Intern    Company Name   －   City  ,   State      Developed and maintained monthly expense budget reports for entire Managed Care sales force (NHO) to evaluate budget spending & allocation of resources.  Utilized Sherlock NHO software to analyze formulary status for the Cluster and created reports to emphasize formulary growth & decline.  Developed & spearheaded a community health fair targeted at the Hispanic community in Harlem, NY to educate indigent patients on improving their health.  Worked with many external partners City of New York, Veritas, Local churches, & Media (Radio, Newspaper, amp;Television).  Assisted in the design, development and implementation of branding the Manage Care division of Pfizer by developing a logo that represented the team.  Executed by partnering with an outside advertising agency as well as having internal focus panels to insure the logo represented the cluster Trained new intern hires in the NHO division on the policies and procedures as well as assisted them in getting acquainted with their new job assignments.          Education     August 2003     MBA  :   Business Administration    Florida A&M University   －   City  ,   State      Business Administration       August 2003     BS  :   Business Administration    Florida A&M University   －   City  ,   State      Business Administration          Skills    Adobe Creative Suite, advertising, agency, branding, Budgeting, budget, Business Operations, business planning, business plans, community health, contracts, Contract Negotiation, Customer Relationship Management, delivery, Dermatology, Endocrinology, Finance, focus, functional, GYN, Human Resources Management, Leadership, logo, marketing, market, access, Microsoft Office Suite, office, Microsoft Project, Neurology, Newspaper, Orthopedics, Pain Management, policies, presentations, Primary Care, Procedure Development, Product Development, proposal
development, proposal, Quick Books, Quicken, Radio, recruitment, retail, Sales, strategy, strategic, Strategic Planning, Television, Veritas, website   ",BUSINESS-DEVELOPMENT
"         ASSISTANT TEACHER           Summary     Teacher's Aide who has lovingly taught 8 children, ages 0 through 18 months. Thorough in guiding children through a variety of daily activities and making sure the curriculum is age-appropriate and fun.  Dependable and reliable worked others shifts when they couldn't make it to work.       Highlights          Charting and recordkeeping  Child abuse prevention  Understands developmental disorders  Active listener  First aid certificate      Basic clerical knowledge  Reliable and punctual  Friendly  Cheerful and energetic  Teamwork oriented  Housekeeping            Experience      Assistant Teacher    November 2014   to   October 2015     Company Name   －   City  ,   State      Assistant TeacherSanitized all toys and play areas daily.  Maintained a safe, clean and constantly supervised play environment.  Supported children's emotional and social development with one-on-one attention.  Prepared, served and cleaned up daily meals for 8 children.  Used read-aloud time and alphabet games to promote early literacy.  Used clear communication and professionalism to develop constructive relationships with families.  Clearly communicated to children in developmentally appropriate way.  Carefully supervised children in play area.  Instructed children in health and personal habits including eating, resting and toilet habits.          Cashier, Hostess, Salad Bar Person    November 2006   to   January 2009     Company Name   －   City  ,   State      Accepted payment from customers and made change as necessary.  Assisted diners with seating as needed   Assisted co-workers.   Cleaned and prepared various foods for cooking or serving   Cleaned bars, work areas, and tables   Cleaned and maintained the beverage area, display cases, equipment, and order transaction area   Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash   Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers   Performed serving, cleaning, and stocking duties in establishments  Prepared coffee-based and other beverages on request; serve prepared pastries and other food items   Used all food handling standards   Washed, peeled, cut, and seeded fruits and vegetables   Compiled and maintained records of food use and expenditures  Prepared the buffet and salad bar for dinner service.   Continually kept carpets and floor clear of debris.   Received frequent customer compliments for going above and beyond normal duties.          Cashier, Hostess, Salad Bar Person    July 2004   to   September 2006     Company Name   －   City  ,   State      Accepted payment from customers and made change as necessary.  Assisted co-workers.   Assisted diners with seating as needed   Cleaned and maintained the beverage area, display cases, equipment, and order transaction area   Cleaned and prepared various foods for cooking or serving  Cleaned bars, work areas, and tables  Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash  Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers  Greeted guests and sat them at tables or in waiting areas  Kept drink stations clean and ready for service  Prepared coffee-based and other beverages on request; serve prepared pastries and other food items  Prepared food items such as sandwiches, salads, soups, and beverages  Stocked supplies in serving stations, cupboards, refrigerators, and salad bars  Stored clean equipment and utensils  Used all food handling standards  Washed, peeled, cut, and seeded fruits and vegetables  Communicated with customers regarding orders, comments, and complaints  Compiled and maintained records of food use and expenditures  Provided customers with product details, such as coffee blend and preparation descriptions  Prepared the buffet and salad bar for dinner service.  Continually kept carpets and floor clear of debris.  Maintained a professional tone at all times, including during peak rush hours.  Received frequent customer compliments for going above and beyond normal duties.           Owner, receptionist, Sales    April 2001   to   December 2003     Company Name   －   City  ,   State      Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.  Maintained the front desk and reception area in a neat and organized fashion.  Made copies, sent faxes and handled all incoming and outgoing correspondence.  Issued 8 paychecks to vendors and suppliers on a bi-weekly basis.  Handled cash and deposits using the proper accounting procedures and documentation.   3years of office experience.  Addressed negative customer feedback immediately.Kept records of room availability and guests' accounts, manually or using computers.  Kept records of room availability and guests' accounts, manually or using computers.  Monitored daily banking transactions.  Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.  Recommended and helped customers select merchandise based on their needs.  Exchanged returned merchandise for customers quickly and efficiently.  Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments  .Demonstrated that customers come first by serving them with a sense of urgency.  Maintained friendly and professional customer interactions.  Worked as a team member to provide the highest level of service to customers.          Education      Associate of Science   :   Computer Information Science AS  ,   2017    Everest University Online   －   City  ,   State  ,   US     Recipient of Zenith Grant,           Social Work      University of North Dakota   －   City  ,   State       I got Credits and I finished most of my Liberals  08/2012 - 05/2014 I did alot of classes for Social Work           Business      Northland Community and Technical College   －   City  ,   State       I took alot of classes for Office Assistant and did Liberals too.                            08/2008 - 05/2014         Skills        People skills   enthusiastic people person,   problem-solving   organizational skills     ",TEACHER
"         AGENCY SALES RESOURCES       Summary    Seeking to secure a position with a well established company that prides in the growth of its employees. With
the ability to showcase versatile knowledge in auxiliary mechanic I hope to build a lasting partnership with
whom I gain employment.      Skills          2011 - 2012 2014  Regular care coordinator  Perform household task and run errands  Perform personal care activities; hygiene, ambulation, eating, dressing, toileting and shaving  Talk and give company to clients and participate in resident activities  Take and record vital signs  Assist with moving to Bath, bed, and wheelchairs  Take care of pets  Nurse Assistant/Caregiver  Medical Case Management - Fort Worth, TX - 2009 to 2011  Maintain and set up patient rooms  Perform preventive maintenance on emergency equipment  Assist with patient and family education  Assist R.N. and L.V.N with sterile and non-sterile dressing changes  CPR Qualified  Answer multi-line phone, operate fax and copy machine  Prioritize patient daily care according to acuity and scheduled patient procedures Conduct analysis and recommend suitable solutions to real time performance issues (4 years), Handle  inbound calls and provide one-call resolution to problems reported (2 years), Responded to client calls and  provided instructions for troubleshooting (2 years), Provided technical and analytical support at the call  center (1 year), Proficient in MS Excel, word and various database management applications  Proven ability  to learn and operate software applications quickly (8 years), Analytics (1 year), Problem Resolution (Less  than 1 year)              Accomplishments      February 2014 to February 2017
Program: Non Lethal Weapons training to include; OC Certification, Baton Employment, and Close Range
Subject Control (CRSC) Techniques
ADDITIONAL INFORMATION
The machinist deals with a series of different operations associated with machining work.  It requires good
training and skills to handle these tasks and hence, while writing a resume cover letter for the machinist position,
you have to highlight your skills and expertise in handling advanced machines and technology, your keen
interest in learning new technological inputs, professional experience etc.        Experience      Agency Sales Resources     Jan 2017   to   Current      Company Name   －   City  ,   State     Agency Sales Resources - Provide support to State Farm agents and their staff, and to other State Farm
associates .  Providing a remarkable customer experience.  Communicating with customers in a courteous manner using approved scripts via phone or written
correspondence
Provide accurate and timely customer service to external and internal customers, Provide centralized service
to field leaders and agents.  Answer inbound calls, determine purpose of caller and distribute to appropriate personnel.  Proficient in Microsoft Word, Excel, Outlook,.         Personal Care Assistant     Jan 2017   to   Current      Company Name   －   City  ,   State     Assist patients with daily activities, feeding, and personal hygiene.  Administration of medications,
companionship.         Captioning Agent     Jun 2016   to   Dec 2016      Company Name   －   City  ,   State     Caption Telecommunications connections, IVR, Web Communications for the Deaf and Hearing Impaired.  Customer Service Representative, Troubleshooting technical problems; create problem reports.  Ability to multi-task to accomplish workload efficiently using analytical skills.  Ability to maintain accuracy and
production standards.  Technical and Oral communication skills.  Problem solving skills.  Attention to detail and accuracy.         Waitress/Cashier/Hostess     Jan 2016   to   May 2016      Company Name   －   City  ,   State     Operate a cash register including cash transactions, checks, charges.  Greet customers in a timely, professional and engaging manner.  Follow through on all customer questions and requests.  Answer the telephone using the appropriate greeting.  Observe customers and check identification for proof-of-age; deny sale of alcohol to underage or intoxicated
customers.  Maintain check-out area: fill register supplies, bags; wipe counter tops.  Handle customer issues that may arise.  Take food and drink orders.  Meet and greet customers.  Operate cash register and receive payment from customer in cash or credit card.  Provide excellent customer care.  Responsible for the cleanliness and organization of assigned food venue.  Promote positive guest relations.         Education and Training      BA  ,   Psychology ABA   2018     Kaplan University         Psychology ABA       A.A.S  ,   Business Administration General Pre   2017     Navarro College         Business Administration General Pre       JST  ,   Mechanical Machinist Mechanical Engineering   2014     Vincennes University MM A School   －   City  ,   State     Mechanical Machinist Mechanical Engineering         General Studies   November 2012     Cedar Valley Community College         General Studies       Personal Information    Service Country: United States
Branch: U.S NavyRank: E-3        Willing to relocate: Anywhere      Skills    analytical skills, Agency, Attention to detail, call
center, Call Center, Caregiver, Case Management, cash register, Interpersonal communication, Oral communication, CA, CPR, credit, client, clients, customer services, Customer Service, customer care, database management, doors, equipment operation, fax, hoists, HOME CARE, IVR, Listening, notes, Machinist, maintenance schedule, materials, mechanical, MS Excel, Excel, Outlook, word, Microsoft Word, Navy, Naval, Assist patients, personnel, copy machine, Problem Resolution, Problem solving skills, quality, Quality assurance, quick, real time, repairing, Sales, San, schematics, self-motivated, scripts, Telecommunications, telephone, phone, toileting, tops, Troubleshooting, Verbal Communication Skills, record vital signs, written      Additional Information      Willing to relocate: Anywhere
Authorized to work in the US for any employer  MILITARY SERVICE
Service Country: United States
Branch: U.S Navy
Rank: E-3
November 2011 to September 2014
AWARDS
Community of Heros
March 2016
CERTIFICATIONS/LICENSES
Certificate Of Contamination     ",AUTOMOBILE
"         VP OF INFORMATION TECHNOLOGY       Executive Profile    A results oriented technology leader with over 18 years of IT experience, 8 years of supervisory experience.  Passionate about collaborating with key stakeholders to develop information technology vision and strategy by effectively building organization, processes, infrastructure and services in support of short and long-term business needs. Understands the business value of available tools and applications as to provide optimal strategic benefit at the appropriate cost.      Skill Highlights          IT Governance  Team Leadership  Systems Integration      Contract Negotiations  Disaster Recovery Plans  IT Operations            Core Accomplishments      Implemented a new phone system that will immediately
save the company over $100,000 a year with benefits that have increased
productivity while lowering the need of IT support.  This includes vendor contract negotiation, which resulted in the cost of the new phone system to be covered with no out
of pocket expenses.  Managed multiple IT Projects that resulted in increased productivity, performance and revenue.  Enhanced communications between our nationwide offices using Video Conferencing, saving over $50,000 a year in travel costs.  Worked with Marketing to integrate our CRM and other systems with our Marketing systems, which resulted in real-time feedback to marketing and end users of client actions.  Converted VMWare to Hyper-V which resulted in lower costs & quicker recovery as part of the DRP.  Designed, Implemented and maintained a Disaster Recovery Plan that reduced recovery time from 4 days to 2 hours, potentially saving the company from catastrophic downtime.  Initiated a Task management system that resulted in better communication and increased productivity from the team.  This kept all stakehoders in the loop on project status.  Using qualitative and quantitative techniques, discovered numerous ways to improve current systems, saving Bradley-Morris over $250,000 a year.  Mentored and coached employees resulting in a 25% increase in productivity.  History of increasing infrastructure performance and increasing uptime to nearly 100%, saving the company over $5M a year in revenue.  Quickly gained expertise in the company's CRM that resulted in saving the company over $600,000 in consulting fees.  Increased sales and reduced costs by cutting manual quoting process time by 80% through design and implementation of a new automated quoting system.  Spearheaded the design and build of a commissions system that resulted in recovering over $2.5M in unaccounted commissions due.        Professional Experience      VP of Information Technology   07/2014   to   03/2017     Company Name   City  ,   State     Hired to transform the IT department, which was successful within the first few months.  Developed an IT strategy designed to
increase sales and business process efficiency, and lower costs and company
risk. Built and managed a highly effective team of employees, vendors, and
service providers. Reporting
to the CEO, responsible for all information technology budgeting, vendor
negotiations, and business intelligence.  Responsible for the IT Budget, task
management and delegation, and IT staff mentoring and reviews.        VP of Information and Security Technology   02/2009   to   05/2014     Company Name   City  ,   State     Lead all IT operations, including purchasing,
budget and structure.  Conduct performance reviews and record results.
Prepare and deliver reports and presentations on IT issues for CEO and VP of
Sales on Demand. Train employees on system use, workflow procedures, and
technology policies. Manage employees in connection with IT functions. Manage outside vendors and consultants as needed. Served
as the HIPAA compliance officer.  Worked with marketing and the VP of Product Development to align new products concepts
with corporate technology and corporate strategic goals.        Director of Information Technology   02/2006   to   02/2009     Company Name   City  ,   State      Managed all information security to follow HIPAA Compliance guidelines.  Advise the CEO and other executives on advanced technology solutions.  Began serving on the Executive Management Team. Met with client executives to determine client needs, project requirements, and feasibility; translate the needs into technical requirements.  Established high functioning lean IT department to quickly respond to internal and external IT support requests.  Bolstered system performance through design and development of new Electronic Data Processing system by leveraging expertise with Visual Studio 2010, SQL Server, and ASP.NET. Oversaw all areas of Infrastructure.         Information Technology Manager   02/2003   to   02/2006     Company Name   City  ,   State      Continued to improve and expand the Commissions Tracking Application.  Gained expertise in the companies CRM and digitally integrated the Commissions Tracking System with the CRM.  Increased system uptime from 80% to over 99% by implementing new Hyper-V virtual servers/DFS with no downtime.  Developed and deployed corporate software and apps to employee's mobile devices for streamline corporate use and uniformity.         Application Developer   08/2002   to   02/2003     Company Name   City  ,   State      Spearheaded major, year-long initiative to plan, design, build, and implement an ETL commission database system utilizing SQL databases and ASP.Net, including data analysis reporting that recovered more than $2.5M in ""lost"" commissions.  Provided some end-user desktop support.         Education        Information Systems   2014       Park University    GPA: 3.5        Bachelor of Science  :   Management   2007       Park University     Magna Cum Ladue  GPA 3.82         Skills    ASP.Net 4.5, ASP.Net, VB.NET, Active Directory, Backup, Budget, Contract negotiation, CRM, Data Analysis, Data Processing, Databases, Disaster Recovery, ETL, EDI, ITIL, Training, Executive Management, Senior Management, GoldMine, Information Security, HealthCare IT, IT support, Leadership, Marketing, Network analysis, Performance reviews, VoIP, Presentations, Process Enhancement, Product Development, Servers, SQL, SQL Server, Strategy, Desktop support, Visual Studio, Workflow      Military Experience      Electronics Technician   07/1997   to   07/2001     Company Name   City  ,   State     Deployed and maintained CAT5 and fiber optic
cable. Directed and trained subordinate Technicians.  Configured
5 stations with CAT5 and fiber optic cable.  Conducted
quarterly and annual formal performance reviews for all subordinates.  Installed
Windows NT system on more than 400 computers. Earned
good conduct and sharpshooter awards.     ",INFORMATION-TECHNOLOGY
"         BUSINESS DEVELOPMENT COORDINATOR           Professional Summary      Program Coordinator bringing extensive background in  Training Coordination, System Administration, and Operations . Organized, resourceful and detail-oriented with exceptional planning and decision-making abilities.         Core Qualifications          Troubleshooting and problem solving  Exceptional telephone etiquette  Professional demeanor  Self-starter         Time management ability  Ability to prioritize  Deadline-oriented  ​Employee training and development            Experience      Business Development Coordinator    May 2016   to   Current     Company Name   －   City  ,   State            Technology Coordinator    October 2014   to   May 2016     Company Name   －   City  ,   State     Supports Region Director of Technology and five System Engineers by tracking and forecasting opportunities from start to finish.  Proposal creation in paperless proposal system.  Created contracts upon new or amended technology sales.  Manages all aspects of the Learning Management System and serves as the main point of contact for the South Region which consists of 11 states and Puerto Rico.  Serves as the SSE/SOA Administrator for the south Region by setting up users, changes related to splits/merges and terminations, and reporting.  Works with solutions team and IT by submitting appropriate documentation to get credentials created for Client portal.  Creates WebEx conference meetings and maintains weekly Region training schedule for Operations, Sales, and HR content.         Region Coordinator    February 2014   to   October 2014     Company Name   －   City  ,   State    Carries out diverse administrative duties and implements organizational policies and practices on behalf of and as directed by the Region President. Aids the Region President by coordinating office services, such as personnel, records control, and conducting special management studies. Manages all aspects of the Learning Management System and serves as the main point of contact for the South Region which consists of 11 states and Puerto Rico. Liaison between the Region Office and shared services functions and proactively resolves day-to-day operational issues. Collects, organizes, compiles, analyzes and presents information pertaining to operations such as financial reports, budgets, customer service reports, and company or supervisor report requests; Compiles data and arranges for final preparation of reports for management decision-making. Plans and schedules meetings and events; maintains calendar of appointments and travel itineraries; Coordinates related arrangements.        Executive Assistant    April 2012   to   April 2013     Company Name   －   City  ,   State     Supported the Owners in business start up.  Coordinated conference calls, meetings, and travel arrangements.  Monitored and
replenished inventory of office supplies and maintained servicing of all
equipment.  Created spreadsheets and word documents as needed.  Responsible for budget and vendor management.     **This was an interim position while in the process of relocating to Georgia.         Technical Support Coordinator    June 2011   to   March 2012     Company Name   －   City  ,   State    First tier level of diagnosis, resolution, and contact for the various Canfield Imaging Systems hardware and software platforms to external customers in the medical field.  Answers, evaluates, and prioritizes incoming telephone, voicemail, and email requests for assistance from end-users experiencing problems with hardware, software, and networking issues in support of Canfield hardware and software.  Create and process Return Merchandise Authorizations for equipment that needs to be replaced or repaired.  Multitasking between field responsibilities and internal technical development.  Wored with project teams to develop equipment instruction guides.  


 Created return merchandise authorizations and coordinated
     equipment use for clinical trials.
 Processed, tracked and expedited client orders for overnight
     delivery.
 Eliminated paper orders and RMA forms  by creating electronic versions that
     reduced data entry time by 50%.


        Clinical Administrator    January 2011   to   April 2011     Company Name   －   City  ,   State     Coordinated scheduling of monthly staff meetings, with
participants from various parts of the company using both audio and video
arrangements. Supported all nurses and doctors in the practice. Coordinated work schedules for the nurses and ensure proper coverage is in place. Attended all clinical meetings, created agendas, and kept meeting minutes. Tracked special projects and timelines to ensure compliance. Reviewed, updated, and evaluated metrics for RNs to ensure engagement and patient satisfaction is met. Daily administration of resource management system. Assisted in special projects as needed.           Specialist, User Applications    January 2007   to   May 2010     Company Name   －   City  ,   State    


 Monitored daily administration of Saba learning management system
     and  Pedagogue assessment system for
     over 6,000 internal and field associates .  


 Diagnosed and provided first level support for transcript and learning
     management system issues.



 Analyzed helpdesk call database and identified trends to actively
     resolve recurring system issues.


Reduced response time for client system issues
from 48 to 24 hours. 




 Trained all internal and regional coordinators on
     the Saba learning management system.
 Established and implemented standard operating procedures for all testing
     initiatives. 
 Created, administered, and proctored all product testing for field
     associates.
 Created and refined communications, training manuals, and FAQs.




        Training Coordinator    October 2001   to   January 2007     Company Name   －   City  ,   State     Managed department budget including estimates and accruals within
     2% of target.  


 Managed internal logistics associated with
     training, such as training lists, invitations, attendance rosters,
     scheduling events, and assigning pre-work.



 Consolidated electronic evaluations/data for all sales workshops,
     analyzed metrics, and reported to Senior Management monthly.




Maintained senior  managements
     calendars and handled extensive international and domestic travel
     arrangements.  Prepared,
     submitted, and tracked expense reports in Concur system.   


         Education      Bachelor of Science   :   Business Administration  ,   2006    Centenary College   －   City  ,   State              Technical Expertise        Sales Software: Salesforce.com, Paperless Proposals  Learning Management: Saba LMS, Success Factors LMS, Webex, Pedague Testing System  Administrative: Microsoft Office Suite, Concur  Technical: Vantive, Clarify     ",BUSINESS-DEVELOPMENT
"         GUEST TEACHER       Professional Overview    A detail - oriented, high energy Social Science Teacher with the ability to motivate students to work at optimum levels
while maintaining a comfortable, creative environment, and keeping a clear perspective of goals to be accomplished. 
Experience in helping students broaden perspectives through aligning subject matter to present day experience and
events.      Core Qualifications          Creative lesson planning      Excellent relationship building skills  Experiential learning          Interpersonal, oral, and written communication skills      Differentiated learning  Positive and encouraging  Able to work independently and as a member of a team  Curriculum lesson plan development            Accomplishments      Secondary 7-12 Social Studies.  Issued:  11/17/15.        Education      MBA  ,   Business   2006     University of Nevada   －   City  ,   State     Business       Bachelor of Science  ,   Education Social Science    Emporia State University   －   City  ,   State     Education Social Science       Experience      Guest Teacher     Jan 2015   to   Current      Company Name   －   City  ,   State     Managed classroom responsibilities and maintained continuity of the learning process.  Incorporated cooperative education and role playing activities to establish a relationship between course material.  and student's life experiences.  Encouraged critical thinking skills through the use of challenging debate.         National Account Manager     Jan 2005   to   Jan 2014      Company Name   －   City  ,   State     Promoted to develop deeper HQ & regional relationships and grow gaming and lodging business channel.  Managed the relationships between Starbucks Coffee and MGM International, Caesars Entertainment, Station  Casinos, Intercontinental Hotels, Hilton Hotels.   Credited with Starbucks Coffee store growth along Las Vegas strip from zero base to present day $105mm annual revenue.   Built strategic alliances with internal and external teams that resulted in  sustained revenue growth over 14 Yrs.           Regional Sales Manager     Feb 2000   to   Jan 2005      Company Name   －   City  ,   State     Led internal cross-functional and external teams to ensure franchise store growth and timely store openings and execution of foodservice agreements for regional business in California, Nevada and Arizona.  Established lodging and gaming as a viable business segment for Starbucks Coffee Company.  Accomplishments Leveraged corporate executive relationships to launch customized, franchise stores for high profile casinos and lodging business partners.  Expand customer and product base beyond franchised locations to eventually secure corporate distribution mandates resulting in excess $105 million in ongoing annual revenues for gaming and lodging segment.  Increase number of license stores along the Las Vegas strip from 1 to 51 high volume locations.  Presented comprehensive instructional seminars at regional and national meetings.  Topics included site selection, product placement from a branding perspective, building a business case to show ROI, contract compliance, and identifying new distribution opportunities.  Led internal cross-functional and external teams to ensure franchise store growth and timely store openings.  Established lodging and gaming as a viable business segment for Starbucks Coffee Company.         Publications     Oral History    www.lawrence.lib.ks.us/oralhistory/nether.html         Presentations       Corporate Culture    https://www.youtube.com/watch?v=TAtH6y7ebDo       Memberships/Scholarly Societies     Fraternity    www.lasvegasnupes.com/curtisnether.html         Skills    branding, business case, Interpersonal, oral, critical thinking, functional, lesson planning, meetings, Microsoft Office, Outlook, relationship building, seminars, written communication skills   ",TEACHER
"         HEALTHCARE CLINICAL ANALYST           Professional Experience     November 2012   to   September 2015     Company Name    City  ,   State    Healthcare Clinical Analyst         I entered the insurance arena with no insurance experience and I now successfully serve as a leader in the appeals deparement. I  work all lines of business, including commercial, state group and Medicare appeals. In this highly collaborative area, I work  in conjunction with medical directors, medical policy, pharmacy, and ________to  render appeal decisions.   I create training materials and train and mentor all new employees.In addition,  I  create and present formal training to employees throughout medical operations.    I provide constant process improvement          January 2011   to   November 2012     Company Name    City  ,   State     Manager, National Childre'n's Study         In this position, I began as the assistant manager and was quickly promoted to manager. When I began with the study, there was an adversarial relationship between Battelle and the University of Florida. As the manager, I strengthened this relationship and created a positive and constructive partnership.   I managed over thirty employees including data collectors and ancillary staff.   I developed and implanted the QA program, ensured the overall integrity of study implementation and adherence to study protocol, conducted field training and inspections, evaluated compliance performance, monitored and maintained quality of files, managed the lab and supervised a staff of twenty data collectors.  In addition, I prepared statistical reports for the principal investigator and identified trends and areas for quality assurance implementation.         January 2007   to   January 2011     Company Name    City  ,   State    Oncology Nurse         I administered immunoglobulin therapy, chemotherapy, blood products, hydration and pain medication.  I educated patients and families regarding medications, drug processes and navigating the healthcare system.  Additionally, I educated patients on self-administered subcutaneous administration.  I mixed and administered chemotherapy, hydration, and other medications.  I maintained and used central lines and venipunctures to administer chemotherapy.  I assessed patients for changes in condition, evaluated labs and consulted physicians regarding dose modifications, and assessed for problems and symptom management.         January 2005   to   January 2007     Company Name    City  ,   State    GI Infusion Nurse        I performed venous and arterial punctures, maintained intravascular sites including tubing and dressings, monitored for infections, initiated emergency therapies, assessed patients for adverse reactions and complications, and documented all patient-directed activities.  I also educated patients on the side effects and complications of their therapy and medication.         January 2002   to   January 2003     Company Name    City  ,   State    Clinical Research Coordinator        I coordinated a DNA collection study.  This included subject recruitment, administration of  informed consents, collection of case report forms, collaboration with the IRB, and report preparation.  In addition, I worked with over twenty surgeons and their staff to identify eligible participants.         January 1999   to   January 2001     Company Name    City  ,   State    FAST Program Coordinator        Families and Schools Together (FAST) is a collaborative, family focused program that is held in numerous schools in Jacksonville.  In this position I recruited, hired, trained, and supervised all employees in the program, conducted site visits, managed the budget, and coordinated program evaluation.  I was also responsible for grant writing and management, marketing, and volunteer recruitment and training.  Additionally, I served asa liaison between the FAST program and the school faculty and administration.         January 1997   to   January 1998     Company Name    City  ,   State    Research Coordinator        I served as the principal investigator for a study of complementary/unconventional cancer therapies.  This included the development of a survey of oncologists that was completed by physicians at the Fred Hutchinson Cancer Research Center, the Moffitt Cancer Center and Research Institute, and the Norris Cotton Cancer Center.  I also analyzed and presented data.  Additionally, I assisted in several studies including a Study of Cancer Survivors and the development of the Behavioral Research Database, a national database of behavioral, psychosocial, and policy researchers in the cancer field.  A membership directory was created and distributed to all respondents.          Education     12/2005     Florida State College           Nursing    ADN           5/1998     Emory University           Health education and Behavioral Research    Masters of Public Health           5/1995     Harvard University           Special Student Program               5/1994     Emory University           Psychology   BA    GPA:   Phi Beta Kappa              Publications    Hann, D., Baker, F., Denniston, M., Winter, K (2004). Oncology Professionals' views of complementary  therapies: a survey of physicians, nurses and social workers. Cancer Control, 11(6):404-10.
Hann, D., Winter, K., Jacobsen, P. (1999). Measurement of depressive symptoms in cancer patients: evaluation of the Center for Epidemiological Studies Depression Scale (CES-D). Journal of Psychosomatic Research, May 46(5): 437-43.      Skills     administrative, budget, Cancer, chemotherapy, Database, DNA, FAST, forms, grant writing, law, marketing, mentor, processes, program evaluation, quality, quality assurance, QA, recruitment, Research, therapy, venipunctures    ",HEALTHCARE
"         MANAGER, ADVISORY, PERFORMANCE IMPROVEMENT       Career Overview     Experienced Solution Architect and System z Mainframe Technology Evangelist with over 12 years of IT industry experience focusing on large Banking & Financial Services and Government clients across ASEAN region. Proven record of constantly delivering high performance and result oriented professional with exceptional management and consultative selling skills. Demonstrated ability to work independently or as a team player in various projects.   Fast Learner – Good Analytical - Innovative - Goal-Oriented - Flexible       Recent Accomplishments       Over-achieving the ASEAN sales goals for IBM software every year by closing high values deals e.g. Core system modernization, integrations and new workload for banking and government clients and awarded the IBM Hundred Percent Achievement Club.   Awarded the Sales Eminence Award for being the top high performer by demonstrating technical leadership in delivering new and complex high quality solution to clients in response to varying business requirements to many large customers in ASEAN resulting in various high value deals closure and growing IBM solution footprint in ASEAN.   Consistent Top High Performance rating every year in IBM.   Awarded the Outstanding Technical Achievement Award for outstanding competitive wins with IBM solution including competitive takeout in various accounts ASEAN.   Achieved the IBM Certified IT Specialist certification in 2012.   Able to build long term client relationship and became trusted adviser to clients and has engaged with IT and C-level leaders to influence clients to adopt IBM solutions leading to improved and successful client in meeting business needs. Successful projects including new Core system modernization and integration, replacement and revamp in addition to various banking and government new business initiatives.         Work Experience     10/2014   to   Current     Manager, Advisory, Performance Improvement    Company Name   －   City  ,   State     GST implementation project in RHB Group in Malaysia        05/2008   to   10/2014     Client Solution Architect, IBM Software Group, ASEAN    Company Name   －   City  ,   State     Focus on driving new solution/workload in key account for sales closure by working with clients to understand their business requirements and propose IT solutions to address them as well as oversee the delivery of the proposed solution. Provides overall technical responsibilities for the success of the solution design and construction specializing in enterprise modernization and integration of legacy systems and middleware solutions like ESB, BPM, Cloud Computing and Mobility for Financial Services and Government customers across the ASEAN region. Proven record of closing high value deals in large accounts with consistent year-to-year revenue growth for IBM Software.    Experience in working with clients to run presentations/demos/POCs and workshops including performance assessment, system healthcheck, integration architecture workshops by analyzing and developing standards/recommendations and architectural governance and best practices for customers to improve their core system availability and optimization for cost savings resulting in many large deals closure.     Specialties: SOA, Enterprise Application Integration (EAI), BPM, Cloud, Mobility,  WebSphere, Rational Enterprise Modernization, DevOps, Core Banking, Capacity Planning and System z upgrade,  System z (Mainframe) OS - z/OS, Linux, CICS and Solutions Architecture        05/2007   to   05/2008     Core Banking Consultant    Company Name   －   City  ,   State     Provided technical leadership on Core Banking business processes and requirement for success of the development, maintenance and implementation of ICBA for banking customers. ICBA is a full fledged web-based core banking systems utilizing open systems technologies like J2E and Oracle and IBM solutions.   Designed enhancement and prepared functional requirements specification and ensured solution delivery based on banking systems' best practices and provide support to banking customers in area of  Deposit/ Trade Finance/ Treasury/ Remittances/ GL modules of ICBA        06/2003   to   01/2007     System Analyst    Company Name   －   City  ,   State     Responsible for developing and application design of new projects and maintenance of Core Banking system running on the mainframe system.    Specialized in Core Payment Systems – SWIFT, RENTAS, Interbank GIRO, and Inward and Outward Cheque Clearing. Implemented new major projects include Foreign Bills Collection / Mobile Banking. Team lead for new Auto Payments System project. Worked on projects and service modification for both online and batch applications. Tasks involved were analysis, research, estimation, coding, testing and documentation with strict adherence to system standards.    Part of the New Core Banking Replacement project team. Constantly evaluates different vendors system and functionality. Knowledgeable in new technologies i.e. SOA, integration of multiplatform systems, best practices in banking systems. Involved in gathering requirements and evaluation in RFI and RFP process of New Core Banking replacement project involving proposal from i-Flex / Infosys / TATA / Temenos and Silverlake.    Worked closely with user departments, troubleshooting problems and designing new or improved applications and initiated problem determination analysis model to identify problems and provide solutions on Core system.   Constantly reviewed users specifications, analyzed and responded to their business requirements by preparing solutions. Constantly performing study and research and providing innovative ideas and new technology advances to improve payment systems in area of flexibility, scalability and connectivity, process flow of systems and for system and application tuning. My knowledge and experience of various IBM and CA tools and MVS Utilities-DFSORT/ICETOOL, DFSMS) allowed me to be a major contributor toward the success of Maybank IT initiatives to improve time to market for new product implementation.    Organized and coordinate trainings for Maybank Technical staffs and managed focus groups to perform study and research core banking applications. Staff productivity, exposure and learning have been improved.         Skills     11  years of experience in System z and distributed applications development on z/OS, Programming languages : COBOL, PL/I,  PL/SQL , EGL, Databases - DB2, Oracle, IDMS/ADSO, MQ and Enterprise Connectivity - ESB, Message Broker, Business rules and events, Business Process Management, Mobile and Cloud, Middleware - WAS, CICS   Specialize in IBM software focusing on IBM Rational and WebSphere solutions – RDz, RAA, RBD-EGL, RTCz, Quality Management and skilled in area of CICS Modernization , Web 2.0, SOA, Mobility, BPM, Business Rules Management       Education and Training     2003     Bachelor of Science in Computer Science  :   Majoring in Software Engineering    University of Malaya   －     State  ,   Malaysia      Graduated with CGPA of 3.43 of 4.00 with Dean's List       ",BANKING
"         ACCOUNTANT       Summary    To utilize my customer relations and management background to obtain a position with a company that places importance on efficiency and success.  Employ natural leadership and interpersonal skills to build relationships throughout the organization.        Experience      Accountant     Aug 2015   to   Current      Company Name   －   City  ,   State     Accounting for six companies    Maintained confidential information, such as pay rates, bonus targets and pay grades       Processed payroll, electronic deposits and employee pay adjustments       Reconciled all bank and credit card accounts        Processed journal entries, online transfers and payments (internal and external)           Analyzed cost control and provided timely financial information to support company goals             Cost effective purchasing (office equipment & supplies, janitorial, food & beverage)               Reviewed book entries to ensure accuracy of the G/L                 Assisted the CFO with the production of the monthly financials and management reports                    Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget           Tracked and verified accurate receipt of purchase orders and verified costs against vendor invoices   Processed A/P weekly, working with 50+ vendors  Processed company purchase orders and communicated with customers regarding orders        Researched and resolved collections and billing disputes with tact and efficiency         Researched and resolved billing and invoice problems     ​         Director of Finance & Accounts     Jun 2014   to   Aug 2015      Company Name         Responsible for daily entry of accounting transactions.  Received, recorded, and deposited cash and checks as well as reconciled records of bank transactions.  Verified purchase orders, managed accounts payable invoices and supplied payments to vendors on a weekly basis.  Reconciled all bank and credit card accounts.  Researched and resolved collections and billing disputes.  Processed payroll, electronic deposits and employee pay adjustments for 70+.  Issued paychecks to contractors on a bi-weekly basis.  Issued W2.  s to employees & 1099.  s to contractors.  Maintained confidential information, such as pay rates, bonus targets and pay grades.  Processed journal entries, online transfers and payments.            Produced monthly financial summaries and reports.  Maintained employee files, incident reports, unemployment claims and training progress.  Maintained office inventory.         Operations & TrainingConsultant, Franchisee & General Manager     Feb 2004   to   Current      Company Name   －     State      Training & Operations Consultant    July 2015 - Current    Assist six store franchise in training staff and streamlining operations in accordance with corporate standards  Monthly unannounced inspections to inspect product and operation standards  Work with store managers in developing effective action plans for improvement and guide team members in execution of determined plans      Franchisee     June 2007 - February 2011    Grow
a performance culture, based on teamwork, innovation and training Creatively
constructing advertising and promotional deals in accordance with corporate
initiatives   Implemented
and maintained corporate standards

  Drive
revenue and reduce expenditures to meet and exceed revenue and profit targets

  Maintain
integrity of stores, including coding, sanitation, equipment and major
appliances

  Labor
and food cost management; Inventory management
  Community
and customer relations

  Established
and implemented internal training and time-management program   Handled
tasks related to payroll, inventory and job scheduling

  Managed
accounts payable and accounts receivable in conjunction with company
accountants

  Prepared
reports, spreadsheets, and administrative documents

Maintained office calendars, open and prioritize mail,
receive and prioritize phone calls     General Manager     February 2004 - April 2007    Orchestrating and directing crew consisting of up to 20 people.  Hire, develop and promote talented employees who fit the unique cultures of the restaurant environment.  Improve operational statistics and efficiency.         Patient Service Representative     Jun 2012   to   Nov 2016      Company Name         Consistently build positive report with patients while accurately and efficiently registering in a timely manner.  Perform daily administrative duties including: cash management and internal quality assurance.  Insurance processing and communication.  Patient account resolution and billing assistance.  Provide Preliminary assessment of patient health.  Serve as liaison between patients and medical providers.  Mentor new employees on company policies and practices.  Develop and implement client service techniques to better serve both the patient and corporate needs.  Compliance and comprehension of HIPPA regulations.  Effectively prioritize tasks          Education      Bachelor of Science  ,   Accounting    Strayer University   －   City  ,   State           ",ACCOUNTANT
"         EXECUTIVE CHEF         Professional Summary    I have honed my professional craft by working in New York City (most recently Gastro Arte and Oxford Kitchen Fort Greene Brooklyn), Hoboken, Oaxaca Mexico, as well as presiding over two top rated, highly coveted award winning well known extremely high volume Knowles family restaurants and hotel in New Jersey in which my skills were perfected and completed in all aspects of running award winning restaurants. With this comes a proven track record and an excellent reputation .After my time at the Highlawn, I was given the reigns of their sister restaurant The Manor as the Chef D' Cuisine because of my work ethic, dedication to my staff and my craft. With the opportunity to run my own establishment, I was brought on to open gastro pubs such as Sixty Park next door to the PAC Center and the Tap House Grill. I opened these establishments as upscale casual and rustic comfort food with banquet and catering on site to excellent reviews and a steady following. I am also heavily involved as a lead chef consultant for creating successful menus and kitchen designs to open such restaurants as Halcyon and Montclair Station in Montclair NJ and Bistro Seven Three in Bernardsville. I stand by my food with simple and colorful plate designs with bold flavors and my ability to train and inspire my staff with my progressive and lead by example philosophy. With me you will get a loyal hardworking chef with a love of our industry. I take my craft seriously bringing no ego just passion, pride and ambition number. I am available to interview at your earliest convenience if you believe I meet your standards.      Skills          Beautiful presentation of food  Strong attention to safe food handling procedures  Effective planner              Work History      Executive Chef  ,   01/2013   to   Current     Company Name   –   City  ,   State      Designed and purchased entire kitchen Created all menus and menu design, brunch included Hired all staff/created employee handbooks and set pars Personally trained staff of 15 to open kitchen within 10 days of hiring Implemented my complete opening manual for restaurant Brought on all vendors( mostly local) Introduced sanitation guidelines/ day dots/ FIFO/ Auto Chlor systems Complete from scratch kitchen including duck egg pastas and ramen 25% food cost to start Received very well by community and reviews have been excellent.  Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees.  Verified proper portion sizes and consistently attained high food quality standards.  Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business.  Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.  Prepared operational reports and analyses and made appropriate recommendations about progress and negative trends.  Created and managed budgets for operations and capital equipment.  Enhanced and maintained the central standardized recipe and ingredient repository, including nutritional and cost information.  Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.  Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.  Achieved and exceeded performance, budget and team goals.  Regularly interacted with guests to obtain feedback on product quality and service levels.  Led shifts while personally preparing food items and executing requests based on required specifications.  Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work.         chef de cuisine  ,   01/2012   to   01/2013     Company Name   –   City  ,   State      HEAD CHEF 65k Ran all daily operations for the BOH Retrained staff/made kitchen efficient/ complete from scratch( sauces stocks, pastas, desserts) Raised check averages/  control of food cost Staffing/ ordering and purchasing Developed all menus including desserts for the holiday season as well as our many parties ranging from 40- 100 people per event Average covers 180- 250 nightly/ brunch Sat-Sun 100-250 Taphouse Grille, Wayne, NJ EXECUTIVE CHEF 62 k Redesigned failing and outdated menu/ complete from scratch kitchen Retrained staff/made kitchen efficient/ Raised check averages/ regained control of food cost Staffing ,training, scheduling of staff ordering and purchasing Incorporated our 25 craft beer list into our food Implemented proper food handling and storage to save money Average covers 180-250 nightly Increased profits 16% to an annual gross of $800,000.         chef de cuuisine  ,   01/2010   to   01/2012     Company Name   –   City  ,   State      CHEF D'CUISINE 55k Succeeded with the challenge of taking control and revamping the menu and retraining my cooks to a high level of quality in one year.  Profits of 2-3million solely a la carte not including banquets and weddings 2 stars NY Times/ 3 stars Star Ledger Responsible for 12-15 kitchen employees including banquet personnel and wait staff (training, quality control, motivation, problem solving).  Ordering foods and supplies for entire restaurant which includes bar, banquet, and a la carte kitchen.  Scheduling, menu development and food costs and waste control maintained accurately using excel spreadsheets.  Working closely with purveyors to ensure best possible prices to keep an accurate food cost.  Developed better techniques and recipes for the Banquet department to produce superior food and improve service times.  Responsible for weekly chef tasting menus, holiday menus and numerous private a la carte functions being held in addition to nightly service.  Believes in training FOH in all aspects of the kitchen (menu, prices, procedures) to better suit the expectations of customers.  Received high marks from health inspectors for cleanliness, proper labeling, storage of food items and temperature control.         BANQUET CHEF/SPECIAL EVENTS LEADER  ,   01/2006   to   01/2008     Company Name   –   City  ,   State      Learned the trade of saucier.  Worked many events with Chef's from around the country for the James Beard Awards plating for over 1,000 guests per event.  Trained in high volume production of foods, soups and stocks and proper cooling, storing and handling of said products.         EXECUTIVE CHEF  ,         Company Name   –   City  ,   State      Annual profits 800,000-1million Created menu lunch/dinner/brunch/craft beer list Hired all employees/trained/scheduling Handled all purchasing and ordering for restaurant Received high marks from health inspectors for cleanliness, proper labeling, storage of food items and temperature control.  All foods and staff were ready and trained in 5 days before opening Upscale casual concept opened to great reviews.         executive sous chef  ,         Company Name   –   City  ,   State      EXECUTIVE SOUS CHEF/MASTER SAUCIER 48k Responsible for maintaining a 24-25% food cost by teaching how to keep inventory properly and manage waste with better prep procedures.  Annual gross 5-6 million Training staff of 10-15, ordering, scheduling including banquet department.  All sauces, stocks, soups were prepared by myself daily.  Excellent skills cleaning and portioning all meats and fish Mastered all stations on the hot line/salads Maintained the highest quality of food while inviting the pressure of a high volume kitchen (250- 300 guests per night.) Instilled and managed closely all daily prep lists and solely responsible for holiday prep and menus.  400-750 guests for a la carte holidays) EXCELLENT NY TIMES/ 4 STARS STAR LEDGER Proudly presided over James Beard Award Dinner for Executive Chef Mitchell Althoz(also of highly recognized Jocelyn in Maplewood NJ).         Education      Graduate  :         Passaic Valley High School   -   City  ,   State           Graduate  :         Institute Culinary of Education   -   City  ,   State           Serve Safe Certified
NYFC/ DOH  Certified  :               Skills    concept, DOH, hiring, inventory, Ledger, excel spreadsheets, money, personnel, problem solving, purchasing, quality, quality control, Sat, Scheduling, Staffing, Sun, teaching, employee handbooks   ",CHEF
"         MARKETING & PUBLIC RELATIONS MANAGER           Summary     Decisive  Marketing Manager    who drives company growth through creative and innovative marketing strategies. Skilled at analyzing market trends and customer needs to develop highly-effective and targeted marketing campaigns.  Experienced Restaurant Manager who oversaw a high-volume, multi-million dollar restaurant. Versed in planning daily operations, staffing and inventory management.         Highlights          Brand development  Brand recognition optimization  Knowledge of market trends  Quality leadership      Operations management   Full service restaurant background     Hiring and training     Ability to handle fast-paced environment            Experience      MARKETING & PUBLIC RELATIONS MANAGER    April 2015   to   Current     Company Name   －   City  ,   State                                   







 
Roles & Responsibilities:
                      • Develop and execute integrated campaigns to drive awareness, press, traffic and revenue, including
public relations initiatives, social media campaigns, promotions, partnerships, on‐ and offpremise
events, giveaways and sponsorships.
                      • Drive creative brainstorms to generate bold, inventive ideas.
                      • Collaborate with restaurant teams, as well as corporate culinary, operations and accounting, to
activate initiatives, determining budget, timeline, staffing, training, and methodology for
tracking and evaluation.
                      • Oversee multi‐channel messaging and communications with current and prospective guests through
email marketing, website, social media, public relations, in‐store signage, printed collateral and
loyalty program.
                      • Direct and help manage various regional public relations agencies, overseeing strategy, media
outreach and reporting.
                      • Manage press inquiries, including facilitating in person, phone and email interviews; materials
requests; media training of chefs, sommeliers, managers and executives; paid and unpaid
filming opportunities; and celebrity chef appearances.
                      • Supervise the creation of all regional public relations and marketing materials while maintaining
consistent brand standards.
                      • Represent The ONE Group and its brands at industry events and in the cultivation of local and regional
relationships with restaurant, hotel, promotional, event, charity, agency and vendor partners.
                      • Develop and manage marketing budget, effective tracking and of costs and spending, executing
promotional activities and programs within agreed upon budget. Prepare, participate and lead
marketing portion of P&Ls monthly.
                      • Monitor, review and report on all department activity and results.
                      • Manage up to three venues and its associated deliverables.
Qualifications:
                      • Marketing or public relations‐related degree or equivalent professional qualification, followed by
minimum of 5 years industry experience.
                      • Experience in all aspects of developing and implementing marketing, advertising, public relations,
digital and promotional programs to meet brand objectives.
                      • Experience managing a team and/or multiple venues/departments.
                      • Positive self‐starter with a strong sense of accountability and commitment to excellence.                   ASSISTANT GENERAL MANAGER    April 2012   to   April 2015     Company Name   －   City  ,   State       Day-to-Day Management  
   Manage, lead and mentor floor Managers and Staff 
   Ensure service is maintained at the utmost of quality levels 
   Develop risk management and mitigation strategies 
   Represent The ONE Group in investigating, answering & settling grievances in absence of General Manager or Director of Food & Beverage 
   Maintain all corporate mandates 
   Update and track daily reports 

     Staffing and Team Development   
   Analyze staffing requirements, develop iteration plans, and assess opportunities for future growth 
   Interview, screen, and recruit job applicants 
   Coach and train management staff 
   Responsible for Team performance – morale, productivity, energy     Fiscal Responsibility   
   Monitor activities and expenses 
   Assist in setting and monitoring sales forecasts and profitability reports 
   Keep General Manger informed of sales and key issues 
   Increasing sales through marketing, networking and incentives for staff to raise guest check average. 
   Assists in maintaining budgeted revenues, cost of sales (COS), labor, supplies & operating cash flow (OCF) 
   Reviews monthly profit and loss statement (if assigned) and acts on all variances          Education      Bachelor of Science   :   Marketing and Business  ,   2011    Marymount Manhattan College   －   City  ,   State  ,   USA         ",PUBLIC-RELATIONS
"         BUSINESS DEVELOPMENT EXECUTIVE       Professional Summary    Top performing sales, marketing, and business development professional with proven ability to drive business expansion and development by planning and executing business strategies.  Strategic thinker who can plan and implement sales, marketing and business initiatives to support corporate objectives.  Experienced in developing new market channels and building strong relationships with sales managers, customers and industry leaders.  Vast experience with branding and introducing new products as well as developing business strategies.  I am a dedicated and tenacious sales expert with a reputation for consummate professionalism.      Skills      Marketing Skills     Designed, developed and implemented marketing and sales campaigns.  Evaluated target markets and proposed marketing strategies.  Managed all phases of direct mail projects; monitored production teams; recruited and guided vendors.    Writing Skills     Wrote creative copy for catalogs, brochures and social media.  Researched and conceived newsletter articles.  Produced variety of business materials, including: letters, reports, proposals and forms.  Proof read and edited all referenced written materials    Communication Skills     Promoted products and services; generated leads and initiated sales.  Established and improved client communications; maintained ongoing relationships.  Addressed customer inquiries; interpreted and delivered information; proposed suggestions; provided guidance;  identified, investigated and negotiated conflicts.  Conducted surveys and analyzed results.  Coordinated, planned and contributed at trade shows and special events.  Served as representative and liaison.        Experience      Business Development Executive   01/2010   to   Current     Company Name   City  ,   State       Developed new marketing strategies to capture market channels with new clients.  Utilized sales and marketing tools to create brand awareness in the market.  Leveraged my technical and industry specific knowledge to develop strategic business development plans and B2B sales strategies.  Successfully designed, underwrote and administered new and existing insurance programs to meet the needs of IRIS' broker distribution network.  Delivered comprehensive coverage solutions and guidance in risk management with an emphasis in Lessor's Risk Commercial Property and Liability Insurance.  Enjoyed robust relationships with insurance carriers that included Domestic markets, but encompassed Lloyd's of London as well as off shore points in Bermuda and the Cayman Islands with an in-depth understanding of alternative risk placements.  Emphasized on bringing in new business and effectively grew IRIS' broker distribution network from 50 brokers to more than 500 and increased monthly submissions by 900%.  Prepared and presented technical documents and client presentations to customers across different business levels in collaboration with Account Executives and Producers to successfully execute new and existing sales strategies.  Expanded on existing business as well as identified potential revenue opportunities.  Responsible for designing and maintaining all marketing materials including the company website, brochures, blogs  and email blasts as well as all other social media outlets for the company.  Created and delivered all new business quote proposals and coverage comparisons and was in charge of all new business bind orders Acted as a direct intermediary between customers and product development within IRIS on a variety of different insurance  products.  Successfully articulated desired customer specifications and developed new product requirements for integration within customer environments.           Administrative Coordinator   01/2009   to   01/2010     Company Name   City  ,   State       Directed daily operations and provide administrative support to the staff.  Answered incoming calls and arranged appointments for guests to meet with company staff.  Entered data into consumer relations database.  Responsible for answering visitor inquiries about the company.          Sales and Marking Intern   01/2009       Company Name      Generating and Executing sales leads for three popular radio stations in the Bay Area; KNBR, 101.7 The Bone and K-Fog.  Writing and recording commercials for advertisers.  Managing and updating the KNBR website.          Banquet Server, Food Server and Bartender   01/2007   to   01/2011     Company Name      Over five years' hands-on experience in food serving and bartending.  Highly skilled in greeting and guiding guests.  Hands on experience in taking orders and communicating accurately to the kitchen and delivering correct orders to customers with a friendly and upbeat attitude.           Additional Information      Graduated Magna Cum Laude (top 3% of class) at California State University East Bay             2009     Honor Roll    1996-2009     Achievement for ""Excellent Student of the Year""             2003-2004     Staff writer for the CSU East Bay newspaper ""The Pioneer""             2007-2009         Education      Bachelor of Arts (B.A)  :   Communication   1 2009       California State University   City         Communication        Associate  :   Arts   1 2007       Diablo Valley College California State University   City         GPA:   Graduated Magna Cum Laude (top 3% of class    Arts Graduated Magna Cum Laude (top 3% of class        Property and Casualty License (License Number 0G88502)     1 1                  ",BUSINESS-DEVELOPMENT
"         SE BUSINESS DEVELOPMENT MANAGER         Highlights          National account management  Established track record of exceptional sales results  Excellent communication skills       Resolution-oriented  Cross-cultural sales background  Exceptional multi-tasker            Accomplishments      SIMSOC (Simulated Society) Leadership Workshop-Dr.  Larry Pepper.  Professional       Instrument Society of America.  Activities         Mastering Business Development Workshop-Bill Scheessele.  Global Sourcing Quality Engineer Training-GE Power Systems.  Six Sigma Green Belt Certified.  Exceptional Management Skills-Baker Communication Inc.    Print Graphic Support     Collaborated with marketing and business development groups for collateral needs by creating page layout designs for flyers, data sheets, CD covers and other printed materials.         Experience      SE Business Development Manager     Jun 2014   to   Mar 2015      Company Name   －   City  ,   State     Responsible for Own Brand business development in the southeast U.S.  including NC, SC, GA, FL, AL,VA, MS, AL, WV, VA, KY and TN.  Supporting Lewis-Goetz, Rawson, and ICD offices and sales reps to pursue opportunities for Own Brand products including ECON, Diamond Gear, C&C, Force, Smith valves.         SE Technical Outside Sales Representative     May 2013   to   Jun 2014      Company Name   －   City  ,   State     Technical support for Outside Sales Representative's in Southeast.  Engineering presentations & specifications for manual and automated valves to engineering firms: Fluor, Mustang, CH2M Hill, D&Z, Hargrove, CHEMTEX, etc.  Business development for turbine OEM's: General Electric, Siemens, Alstom and Mitsubishi.         Strategic Automation Manager     Aug 2012   to   Apr 2013      Company Name   －   City  ,   State     Responsible for automation shop design and setup.  Wrote SOP (standard operating procedures) for automation quotations, manufacturing and testing.  Engineering presentations & specifications for manual and automated valves to engineering firms: Fluor, Mustang, CH2M Hill, D&Z, Hargrove, CHEMTEX, etc.  Business development for turbine OEM's: General Electric, Siemens, Alstom and Mitsubishi.         Technical Sales Leader     Aug 2001   to   Aug 2012      Company Name   －   City  ,   State     Process Control Equipment Business development for strategic manufacturer alliances.  Primary interface with Manufacturers for Gexpro Services.  Responsible for the evaluation of manufacturer's capability and capacity for Gexpro Services.  Member of the GE Energy Capacity Audit Team.  Developed the organizational structure and staffing plan for Production Services.  Developed marketing presentation for GE Energy and other GE Business.  Technical and marketing training for the sales department.  Secured CASE MSD Gas and Steam Valve Contract for GE Power Systems.  25MM Annually.  Developed Gexpro Services MSD packaging procedures to meet/exceed GE Energy P23E-AL-0255.  Developed LMS 100 VBV (variable bleed valve) and anti-icing valve systems.  Sales projections for 2005 through 2010 are 50MM.  CE Compliance Team-Supported GE Energy CE Compliance Team as supplier.  Support Gexpro Services quality organization with technical write up and evaluation for our supplier base.  Completed Global Sourcing Quality Engineer Training-GE Power Systems.  Six Sigma Green Belt Certified.         Business Development Manager     Jun 2001   to   Aug 2001      Company Name   －   City  ,   State     Business development for strategic manufacturer alliances.  Business development for end users.  Developed marketing presentation for end users (Chemical, Power, Pulp & Paper, etc).  Technical and marketing training for the sales department for Masoneilan & Yokogawa equipment.         Senior Manager     Dec 1998   to   Jun 2001      Company Name   －   City  ,   State     Application Engineering Manage Application Engineering Department that is responsible for product evaluation and sales implementation at customer site.  Business development for strategic manufacturer alliances.  Negotiated contract with EI DuPont that resulted in first year sales of 26MM that provided technical services to three plant locations.  Responsible for the evaluation of manufacturer's capability and capacity.  Developed the organizational structure and staffing plan for the Application Engineering Department.  Technical and marketing training for the application engineering department, field engineering department, strategic sales department and IT department.  IT development team that assisted with the build-out of the e2bSM (Engineering-2-Business) Platform.         Sales Manager     Sep 1995   to   Dec 1998      Company Name   －   City  ,   State     Liaison between multiple valve manufacturers (Flowserve-Valtek & Kammer) and representative firm.  Extensive involvement with control valve manufacturer to develop and trouble-shoot digital products and software.  Manage Strategic Alliance Agreement between Flowserve and EI DuPont.  Took sales from 26MM to 59MM.  Managed five technical sales representatives, four inside sales people in South & North Carolina.  Implemented training course for new sales representatives -- speeding profitability.  Developed and implemented marketing plan for South & North Carolina territory.         Technical Sales Representative     Aug 1990   to   Sep 1995      Company Name   －   City  ,   State     Primary responsibilities were large industrial plants and A&E Firms.  Customer base included: EI DuPont, Hoechst Celanese, Fluor Daniels, Day & Zimmerman, Chemtex International, Bechtel Engineering, CRS-Sirrine, etc Developed anti-surge control valve specification for PET charge vessel that increased production by 40%.  Develop Special Valve (SV) Codes for EI DuPont Dacron Intermediate Plants.  Increased territorial sales for ""Engineered Products Division"" an average of 35% per year.  Increased territorial profits for ""Engineered Products Division"" an average of 45% per year.  Expanded sales to include mass-market accounts through the use of ""Supply Chain"" distribution.  Company top sales and profits for four years.         Technical Sales Representative     May 1988   to   Aug 1990      Company Name   －   City  ,   State     Primary responsibilities were large industrial plants and A&E Firms.  Customer base included: EI DuPont, Hoechst Celanese, Fluor Daniels, Day & Zimmerman, Chemtex International, Bechtel Engineering, CRS-Sirrine, etc.  Increased territorial sales and average of 45% per year.  Completed course work at Cape Fear Community College in Instrumentation & Controls.         Education      Bachelor of Science  ,   Economics Marketing   05.05.88     Clemson University   －   City  ,   State      Economics-Marketing.  Concentration in Labor Economics, Finance, Mathematics, Business Management, and Marketing.        Interests    Phi Gamma Nu-Pledge Class President. Fellowship of Christian Athletes. Varsity Football-1983 to 1985.      Additional Information      Phi Gamma Nu-Pledge Class President. Fellowship of Christian Athletes. Varsity Football-1983 to 1985.        Skills     automation, Business development, Business development, Business Management, C, SC, Economics, Engineer, Finance, inside sales, marketing plan, marketing, market, Mathematics, organizational, Outside Sales, packaging, presentations, Quality, Sales, Siemens, Six Sigma, SOP, specification, staffing, Strategic, Supply Chain, technical sales, Technical support, trouble-shoot    ",BUSINESS-DEVELOPMENT
"         EQUIPMENT OPERATOR AND FITNESS LEADER           Professional Summary    Certified nurse assistant/home health aide Highly motivated honorable veteran seeking to transition into healthcare as a Nursing Assistant initially and Registered Nurse ultimately. Accomplished equipment operator outfitted with 5 years of comprehensive expertise and achievements in operations, fitness management, process improvement, and superb trainer. Adept in program and project management complemented with fitness acumen across diverse cultures and economies. Established record of reliability and creating positive rapport with clients, staff, and family. Extremely effective in demanding and fast-paced environments with proven patience and compassion for work and personnel. Core Competencies Problem Solving and Decision Making Risk Management and Assessment Extensive Leadership Experience Interpersonal Awareness and Relations Security Clearance Computer Competency Flexibility Client Service           Professional Experience      Equipment Operator and Fitness Leader    January 2013   to   Current     Company Name   －   City  ,   State      Effectively trained 30 members on equipment operations that led members to obtaining licenses for HMMWV, 11K-12K forklift, MTVR Cargo, MTVR Dump, and 40 passenger bus.  Efforts resulted in the command's mission to support 4 projects.  Hand selected to perform monthly serialized inspections of 175 M9 pistols, 420 M16 assault rifles, 3 AT4's and 12 MK19's.  Thorough attention to detail resulted in zero discrepancies for the command's annual inspection.  As crewmember for runway project, loaded and placed 55 gabion baskets and mixed 75 bags of chemical additive to the pulverized soil which provided proper erosion protection.  Additionally, loaded, transported, and dumped 14 tons of scrap metal and 200 cubic yards of top soil which enabled 2 primary project operations to stay on task.  Always reaching for highest level of growth and development through education and community involvement.  Completed Associate Degree in General studies, Certified Nurse Assistant, and Home Health Aide in between training and competing in 2 half marathons.  In addition, volunteered for Special Olympics relay, Breast Cancer Awareness 5K, Walk for Alzheimer's, Sexual Assault Awareness relay, and helped raise $2400.00 in carwash donations on behalf of the Navy.          Equipment Operator, Fitness Leader    January 2010   to   January 2013     Company Name          Administration and Management Lead operator for utilities branch water distribution system repairs.  Worked extended hours to restore water service and fire-fighting capabilities during the repair of two water breaks and the replacement of 5 fire hydrants.  Flawlessly operated a grader, backhoe, roller, and mud hog for 34 hours removing 11,250 square foot of spoilage and channeled over 4,000 gallons of storm runoff to prevent base flooding.  As Base Support Vehicles and Equipment Operator fitness leader, personally developed and led fitness programs tailored to members on limited duty.  These efforts increased overall fitness participation while reducing limited duty personnel 90%.  Displayed unsurpassed skills in directing creatively designed fitness classes to 33 members that increased physical readiness 97%.  Expertly applied problem solving skills to a multitude of issues presented by various customers relating to Base Support Vehicles and Equipment Operator Dispatch, making sure customer needs were addressed in a timely manner and all tasks were completed within restrictive deadlines.  Effectively managed accountability and serviceability of 365 pieces of support equipment and coordinated a prompt schedule with 58 customers, supporting 25 different Naval Air Station commands.  Provided 600 hours of on-the-job training ensuring minimal equipment down time due to improper use, allowing members to earn a new critical skill set and providing a better trained work-force.          Merchandiser Costco    January 2008   to   January 2010       City  ,   State      Stocked, straightened, shrink-wrapped, and labeled merchandise for sale in the warehouse while following standard merchandise standards and precautions keeping sales floor clear of debris and empty pallets.  Assembled and constructed 100+ display models and safely secured them for public showing.  Enhanced seasonal sales by creatively organizing merchandise that intrigued customers to explore the product and encouraged customers to purchase the product.  Provided prompt and courteous customer service to members, employees, and suppliers.  Helped members to load merchandise into their carts/vehicles, directed members to merchandise, and relayed proper knowledge of merchandise to customers and employees.          Education and Training      Bachelor's Degree   :   Nursing  ,   2018    California State University Stanislaus   －   City  ,   State      Nursing        Associate's Degree   :   General Studies  ,   2014    University of Maryland University   －   City  ,   State      General Studies Licensed Vocational Nurse          Anticipated        Certified Nurse Assistant   :     2014    NCP College of Nursing   －   City  ,   State              U.S. Navy Certified Fitness Leader          Completed 2013 Naval Air Station - Sicily, IT U.S. Navy Certified Operational Fitness and Fueling Series          Completed 2011 Naval Air Station - Sicily, IT U.S. Navy Certified Mission Nutrition          Completed 2011 Naval Air Station - Sicily, IT U.S. Navy Hazardous Material/Waste Training          Completed 2012 Naval Air Station - Sicily, IT U.S. Navy Expeditionary Combat Skills Course          Completed 2013 Center For Security Forces - Gulfport, MS U.S. Navy Certified Equipment Operator    :   Home Health Aide          Completed  ,   2014    Ventura Training Institute   －   City  ,   State      Home Health Aide          Completed        Equipment Operator School   －   City  ,   State              Skills    attention to detail, backhoe, customer service, directing, forklift, 97, Navy, Naval, organizing, personnel, problem solving skills, repairs, sales, utilities      Additional Information      Awards and honors Navy and Marine Corps Achievement Medal 						   2013 Good Conduct Medal          2013 National Defense Medal          2010 North Atlantic Treaty Organization Medal - ""Unified Protector""          2012 Global War on Terrorism Medal          2012 Meritorious Unit Commendation          2012 Blue Jacket of the Quarter          2012 Letter of Commendation from Commanding Officer          2012 Letter of Appreciation from Commanding Officer          2012 Letter of Appreciation from Security Officer          2011      ",FITNESS
"         AVIATION SUPPLY SPECIALIST       Summary     Organized professional with superior work ethic and team player attitude. Exceptional quality control, inspection abilities. Commended for honesty, hard work and positive attitude. Consistent ability to stand for long periods of time and safely lift up to 50 pounds.  Service-minded Stock Management professional with over 8 years of experience working for leading retailers such as Marine Corps, KFC. Adept at maintaining adherence to strict guidelines and regulation to maintain safety. Increased efficiency by working collaboratively with cross-functional teams to optimize customer service objectives.  Experienced Stock Clerk with over 8 years of experience coordinating receipt and processing of products across diverse retail environments. Practiced in unloading, unpacking, labeling and stocking shelves.  Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.       Skills          Stockroom procedures  Report creation  Product organization  Materials transport  Adaptive team player  Loss prevention  Dependable and reliable  Inventory control  Project organization  Problem resolution      Process improvement  RFI Scanners  Administrative support  Planning and coordination  Team management  Organization  Inventory management  Supervision  Team building  Invoice generation            Experience     05/2015   to   05/2019     Aviation Supply Specialist    Company Name    －    City  ,   State        Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.  Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.  Managed vendor relationships to support supply chain and maintain product quality.  Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.  Coordinated shipping and receiving schedules with production to assist in traffic control on docks.  Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.  Continuously moved and unpacked over 50 pounds of aviation parts packages, maintaining efficiency and accuracy for long shifts.  Examined packages and goods for damage and notified vendors of specific issues requiring replacement.  Considered individual product requirements and accessibility needs to maximize efficiency of warehouse storage areas.  Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.  Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.  Reordered stock to replenish inventory without interruption to production  Replenished inventory with focus on addressing customer needs.  Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.  Provided subject matter expertise on inventory levels and processes to internal and external customers to meet diverse requirements and smooth processes.  Received orders via phone, mail, fax and internet daily.  Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.  Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.  Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.         05/2011   to   05/2015     Aviation Supply Clerk    Company Name    －    City  ,   State        Improved customer satisfaction by finding creative solutions to problems.  Performed site evaluations, customer surveys and team audits.  Supported Customer Care department by compiling paperwork and taking detailed meeting minutes.  Provided excellent service and attention to customers when face-to-face or through phone conversations.  Handled all delegated tasks, including customer liason and procurement.  Created agendas and communication materials for team meetings.  Earned reputation for good attendance and hard work.  Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.  Recognized by management for providing exceptional customer service.  Improved operations by working with team members and customers to find workable solutions.  Enforced safety regulations and FAA standards governing production, maintenance and operation of aircraft.         12/2010   to   05/2011     Care Aide    Company Name    －    City  ,   State        Created safe environment, preventing falls and accidents.  Reminded clients to take medications and keep appointments.  Observed and reported changes in clients' physical condition and behavior.  Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.  Demonstrated flexibility to work as needed per patient requirements.  Performed light cleaning duties, including dusting, vacuuming and washing dishes.  Established good rapport with clients and family members by being cheerful and efficient.  Distributed snacks, reading material, drinks and linens to provide comfort.  Motivated clients to perform physical exercise according to age and abilities.  Possessed understanding and compassion for elderly and mentally challenged clients.         09/2009   to   12/2010     Shift Supervisor    Company Name    －    City  ,   State        Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.  Motivated team members to complete assigned tasks and perform at exceptional levels.  Sustained safety protocols to ensure proper, cost-effective and safe handling of equipment and materials.  Inspected incoming supplies to verify conformance with materials specifications and quality standards.  Collaborated with team members to improve performance and implement training updates.  Created and improved daily work plans for smoother operation, including planning production schedules and optimizing task flows.  Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.  Performed store opening and closing procedures, including setting up registers and checking products.  Patrolled work areas every hour to inspect operations, identify concerns and implement corrective actions.  Answered and resolved customer questions and concerns.  Resolved customer complaints and reported issues to senior management.  Sustained safety protocol to ensure proper, cost-effective and safe handling of equipment and materials.  Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.          Education and Training     09/2019     Associate of Arts  :   Mathematics Ad Science Emphasis    Orange County Community College   －   City  ,   State             12/2020       Social Work    Broward College   －   City  ,   State             06/2004     High School Diploma      Coral Springs High School   －   City  ,   State           ",AVIATION
"         BUSINESS DEVELOPMENT INTERN       Summary    Obtain a position in analytics or data science in which I can enable data-driven decision-making to help leaders solve problems.      Highlights        Proficient using Statistical Analysis Software (SAS), R, SAS Data Miner, SQL, Relational Databases, and Microsoft Office programs. 
*Experienced in statistical analyses, sampling techniques, research design, C-level presentations, and professional writing skills.              Experience      Business Development Intern   05/2013   to   Current     Company Name   City  ,   State       Enabled precision micro-targeting and bid optimization with Search Engine Marketing (SEM) at the zip-code level for AutoTrader's clients.  Used SAS and R to produce an interactive choropleth Google map that tracks page views, Sales, and Market Share of page views per client, which identifies potential areas of opportunity for SEM marketing.  Haystak Digital Marketing, an AutoTrader company, estimates that the project will increase their revenues by $3.5 million annually.          Statistical Consultant   10/2012   to   12/2012     Company Name      Used the correlation procedure in SAS to analyze Zillow.com data and housing attributes of 141 homes in the Virginia Highland community to determine that Dekalb County's appraisals were faulty and not statistically sound, which led the residents to winning a case against the county in court.          Statistical Consultant   05/2012   to   01/2013     Company Name   City  ,   State       Performed statistical analysis on survey research concerning the educational preferences of students born post 1982 in comparison with students of other age groups.  Found statistically significant differences in chosen majors of millenials to non-millenials and by race using the ANOVA and T-test procedures in SAS.  Accomplishments Smart Search Engine Marketing""						Summer 2013 Used SAS and R to analyze Sales, Vehicle Detail Page (VDP) counts, Market Share of VDP counts, automotive brand, demographics, and geography by zip code.  This determined which zip codes to micro-target for Search Engine Marketing (SEM) with Haystak Digital Marketing, rather than marketing solely based on a 10 mile distance of IP address from a dealership.  The project estimates to earn Haystak a potential of $3.5 million in annual revenues.  Using Logistic Regression to Determine Credit Scores""			Spring 2013 Used the scoring, correlation, SQL, and logistic procedures of SAS with a 2.5 million record dataset from Compucredit to produce a logistic regression model to classify consumers as ""good"" or ""bad"" credit risks based on 16 significant predictors.  The model generates approximately $114k profit per 1,000 individuals scored.  Homelessness in Georgia""							Fall 2012 Performed a multiple linear regression using the regression procedure in SAS to predict the counts of homeless persons per county in Georgia.  Lottery Sales per Person"" was found to be the most significant predictor.          Education      Bachelor of Science  :   Sociology Statistics   May 2013       Kennesaw State University   City  ,   State       GPA:   GPA: 3.45    GPA: 3.45 Sociology Statistics        Skills    automotive, C, com, Credit, client, clients, IP, marketing, Market, Microsoft Office programs, optimization, Page, predict, presentations, profit, Relational Databases, research, research design, Sales, SAS, sound, SQL, Statistical Analysis, professional writing, zip      Additional Information      HONORS AND ACTIVITIES Eagle Scout, Boy Scouts of America President's List:  Fall 2011, Fall 2012, Spring 2013 President, Alpha Kappa Delta - Honor Society of Sociology, Spring 2013 Study Abroad Program to Paris and Romania, Summer 2011      ",BUSINESS-DEVELOPMENT
"         BUSINESS DEVELOPMENT SPECIALIST       Summary     Dynamic and reliable Banking Professional with 15 years of retail banking, customer service and consulting experience.  Many years as a Trainer has instilled an ""adapt and connect"" way of thinking, always ready for the ever-changing industry of banking.        Highlights          Management  Customer Service  Sales  Analytical       Presentation  Training  Coaching  Creative Solutions            Accomplishments     -Selected as a member of various corporate projects at IBC Bank, First National Bank, PlainsCapital Bank.  -Elected Board President for a community involvement organization.  -Selected as a member in Edinburg Leadership Class XX.  -Served as project chair for numerous community outreach events.       Experience      Business Development Specialist   11/2014   －   Current     Company Name     City  ,   State       Served as liaison between credit union and major local vehicle dealership.   Serve as key component in their solution to the lack of indirect lending.   Initiate lending processes for the purchase of used and new vehicles for prospective members and follow through to the close of loan.   Cross-sold other convenient bank products meant to gain prospect's entire financial relationship.          Owner/Partner   07/2011   －   Current     Company Name     City  ,   State       Mr. Mister is a privately created and privately owned by my Brother, Father, and I to meet the cooling needs of the residents of South Texas.    Mr. Mister designs, installs and maintains customized high-pressure mist cooling systems.   Mr. Mister also will provide mist cooling solutions for rental clients for outdoor events.           Vice President- Regional Training Manager   09/2013   －   03/2014     Company Name     City  ,   State       Coordinated training schedules for new/ existing employees (400+).  Managed a team of 3 trainers.  Responsible for executing corporate training goals.  Managed day-to-day department needs.  Participated in coordination and execution of FI conversion and training.          Vice President- Training Manager   01/2013   －   09/2013     Company Name     City  ,   State       Developed and Implemented new training strategy.  Created various training paths for various departments.  Authored training courses with training materials.  Coordinated training schedules for new/ existing employees (400+).  Managed a team of 3 trainers.  Managed day-to-day department needs.          Commercial Sales & Services Consultant   05/2012   －   01/2013     Company Name     City  ,   State       Sold convenient commercial products to businesses such as ACH generation, Remote Deposit Capture, Positive Pay, etc.  Analyzed internal reporting to identify sales opportunities from existing commercial customers.  Cultivated external sales opportunities by visiting prospects and sharing benefits of commercial products.  Conducted sales presentations to prospective and existing clients.  Provided training to clients and bank employees.  Provided product support to clients.          Cash Management Officer   03/2010   －   05/2012     Company Name     City  ,   State       Sold convenient commercial products to businesses such as ACH generation, Remote Deposit Capture, Positive Pay, etc  Utilized referral software to track and provide updates to employees.  Visited bank branches to train employees on referral process and how to recognize sales opportunities.   Analyzed internal reporting to identify sales opportunities from existing commercial customers.  Cultivated external sales opportunities by visiting prospects and sharing benefits of commercial products.  Conducted sales presentations to prospective and existing clients.  Provided training to clients.  Provided product support to clients.          Regional Training Manager   01/2008   －   03/2010     Company Name     City  ,   State       Oversight of the regional training program in accordance with Corporate Training and Corporate Human Resources.  Responsible for training completion of 400+ employees.  Monthly training calendars were created and published to accommodate trending needs.  Managed annual compliance training.  Managed staff of 4 trainers included scheduling, development, observations and evaluations.  Participated in various corporate projects and committees.          Regional Trainer   04/2004   －   01/2008     Company Name     City  ,   State       Served as a key resource in employee development.  During this period most course offerings within the training program were mastered.  Involvement was sought by the corporate office on a variety of tasks that ranged from course authoring to program roll-outs.  Courses were delivered with an emphasis on sales and customer service.  Type of courses taught included: Teller policies and procedures, New Account policies and procedures, core systems training, customer service training, sales training, product and services training, special projects training.          CTR Processor   01/2004   －   04/2004     Company Name     City  ,   State       Consolidated high dollar transactions for depositors from all branches within region to accurately report cash transactions through Currency Transaction Reports.  Audited CTR Reports from branch staff.  Crucial deadlines met.          Teller Supervisor   04/2001   －   01/2004     Company Name     City  ,   State       Supervised staff of 7 tellers.  Employee development: Mentoring, Coaching, Training,  conducting performance reviews, delivering disciplinary actions, enforcing company expectations.   Managed day-to-day department needs: creating employee schedules, managing staff relations.  Resolving customer complaints.  Researching transaction errors.  Performing teller and branch audits.  Communicating pertinent issues with upper management.  Running a cash box as needed.          Teller/ Specialty Teller   08/1999   －   04/2001     Company Name     City  ,   State       Nurturing relationships while processing customer and non-customer transactions.  Teller duties: cash balancing, cash transactions, negotiating on-us and transit checks, payments, processing GL transactions, issuing monetary instruments, etc.  The duties of a Specialty Teller were added to the previous Teller position.  Food Stamp Processing  Foreign Exchange Processing.  Foreign and Domestic Collections processing.          Education       2012   Bachelors  :  American Intercontinental University   -   Business Management - Marketing    City  ,   State  ,   US     Coursework in Business Management with a concentration in Marketing.         Skills     Computer, Interpersonal, Customer Service, Analytical, Relationship Driven, Training, Presentational, Sales    ",BUSINESS-DEVELOPMENT
"         FOUNDER, BUSINESS DEVELOPMENT DIRECTOR         Skills          Salesforce  PowerPoint  Cloud Document  Word  Publisher          Management  Excel  Google Drive  Access  Outlook              Experience      FOUNDER, BUSINESS DEVELOPMENT DIRECTOR   01/2010   to   Current     Company Name   City  ,   State       Independent sales agent providing clients, principals, and prospects marketing support, business insight, and
sales strategy to supplement the specialty and unique-to-market product line I represent.  Key BJS Sales Generated Highlights:
GEM SOLUTION - CLOUD-BASED SUITE OF SUPPORT TOOLS FOR PRIVATE CLUB GOLF AND RETAIL OPERATIONS.  Increased GEMS account list from 10 to 63 clients, 530% increase, including many Platinum Clubs of America
     through cold-calling, email marketing, networking, needs analysis, face-to-face and virtual presentations, social
     media, and client referrals.  Enabled GEMS to acquire the Golf Business Network in 2014 by accelerating revenue growth and industry
     awareness.  GOLF BUSINESS NETWORK - MEMBERSHIP ORGANIZATION OF PRIVATE CLUB PGA PROFESSIONALS.  Advised new ownership team in establishing the organizational roadmap, brand identity, and benefits strategy
     for GBN membership retention and growth.  Designed the GBN PartnerPlus vendor marketing program for companies to engage the industry's leading club
     professionals.  One-of-a-kind marketing portfolio includes hyper-targeted ROI measurable communication,
     webinars, on-site events, networking, exclusive GBN web content, custom surveying, and consulting.  Spearheaded the PartnerPlus business development plan and sales execution.  Project required researching
     market potential, compiling GBN membership data and industry statistics, cold-calling, pipeline management,
     personalized and content marketing, defining pricing and negotiation strategies.  Generated $76K in incremental revenue within 12 months of initial launch.  L.E.N.  LUXURY LIFESTYLE APPAREL AND ACCESSORIES FOR THE PRIVATE CLUB RETAIL CHANNEL.  Procured 22 new L.E.N.  golf shop retail partners totaling $150K+ in sales.  Created sales promotions and marketing materials for L.E.N.  and retailers, managed store inventory and
     merchandising displays, club event participation, and created training program for frontline staff.  TALGRACE MARKETING - DIGITAL MARKETING AGENCY.  Introduced mobile technology and its practical applications to private club stakeholders as an emerging
     communication platform to increase member engagement and revenues.  Prosecuted to close new clients Butterfield Country Club, Glen Oak Country Club, Ruth Lake Country Club,
     Valley Lo Club, Elgin Country Club, Oak Park Country Club, and Montini Catholic High School.  THE PERFECT PUTTING AID / TRAINING SYSTEM FOR TEACHING PROFESSIONALS AND GOLFERS.  Facilitated the contact and relationship development for The Perfect Putting Aid's placement on Golfsmith.com
       and the PGA Tour practice greens in 2011.  Signed 60 golf teaching professionals and golf retail sales affiliates.          MIDWEST ACCOUNT EXECUTIVE   01/2008   to   01/2009     Company Name   City  ,   State       Cultivated relationships with key digital ad agencies to capture new clients including Mercedes-Benz, Turtle
      Wax, Allstate, and Castrol Oil.  Directed BP Amoco's Is Your Car Worth It.  online promotional contest - $500K campaign, largest in
      CarDomain history.          MIDWEST ACCOUNT EXECUTIVE   01/2006   to   01/2008     Company Name   City  ,   State       Achieved 119% of 2007 sales budget and produced $900K+ in billings.  Secured new advertisers including ConAgra Foods, Bally Total Fitness, Dell, Hanes, Fisher-Price, and LaSalle
      Bank.  Re-negotiated new deals with former major clients including Discover, Walgreens, DeVry, and NBC.          SPONSORSHIP SALES ACCOUNT EXECUTIVE   01/2005   to   01/2006     Company Name   City  ,   State             SPORTS MARKETING ACCOUNT MANAGER   01/2004   to   01/2005     Company Name   City  ,   State             AUTOMOTIVE ACCOUNT EXECUTIVE   01/2001   to   01/2004     Company Name   City  ,   State             Education and Training      BACHELOR OF ARTS  :   Public Relations   1992       SAINT MARY'S UNIVERSITY   City  ,   State       Public Relations        Activities and Honors    Business development, sales, and account management professional with 15+ years blended expertise working
with a range of clients from SMB to national brands. Adept at cultivating innovative business concepts, value
creation, and developing relationships that drive revenues, secure deals, and exceed business goals. Effective
communicator accustomed to collaborating with senior leadership teams and presenting to key stakeholders.
Expertise
· Business to Business Sales          · New Product Introduction          · Negotiation
  (B2B)          · Marketing Promotions          · Sponsorship Sales
· Business Development          · Ideation          · Consultative Sales
· Account Management          · Business Writing          · Lead Generation
· Brand Development          · Client Relations      Skills    ad, AGENCY, benefits, billings, brand identity, budget, business development, cold-calling, com, consulting, content, client, clients, Dell, email, GEMS, inventory, marketing, market, marketing materials, merchandising, Access, Excel, Outlook, PowerPoint, Publisher, Word, needs analysis, negotiation, NETWORK, networking, Oil, organizational, Platinum, presentations, pricing, researching, RETAIL, retail sales, Sales, statistics, strategy, TEACHING, unique, web content   ",BUSINESS-DEVELOPMENT
"         PARTNER; BUSINESS DEVELOPMENT       Summary     A versatile and dynamic manager and marketing professional with more than (20) years of sales, management, marketing and promotional experience. A goal oriented and trusted leader, able to communicate effectively with people of all ages and backgrounds, to work collaboratively to resolve problems and to motivate team members to achieve personal and organizational objectives.       Highlights          Integrity first  Quality leadership  Excellent written and verbal communicator      Experienced manager  Customer service-oriented  Training and development            Experience     11/2011   to   05/2014     Partner; Business Development    Company Name   －   City  ,   State      Joined forces with two long-time colleagues to build a full service marketing agency with a specialization in event/ experiential marketing.  Built and developed the company's overall objectives and strategies to differentiate from other marketing agencies.  Created documents and data used to communicate the company's capabilities via web-site and presentation materials.  Built and successfully presented various strategic marketing plans to prospective clients.  Interviewed, hired and trained members of our executional field teams.  Worked with field/ executional teams to ensure performance expectations were reached.  Built and monitored project budgets to maximize ROI.         06/2009   to   10/2011     Regional Manager; Consumer Engagement    Company Name   －   City  ,   State      Managed the transition of an in-house event marketing structure to an external event marketing agency by recruiting, training and coaching on-site executional teams, governing compliance parameters and instituting consistent brand imagery and messaging.  Built and implemented a portfolio of consumer engagement promotions and compliance programs focused on music festivals and concerts to cost effectively maximize our reach among desired and qualified consumers.  Effectively managed $1.2 mm operations budget.  Standardized the functionality and consumer flow through our promotional execution footprints resulting in greater brand consistency and improved efficiency.  Instituted compliance and safety parameters during our consumer engagement promotions at large scale events.  Experienced (0) accidents and (0) compliance issues.  Developed a system that measured the impact and brand affinity of our promotions resulting in improve effectiveness.  Utilized as a compliance and audit resource for the nightlife consumer engagement program. The result, programming was improved via consistent scheduling and performance.  Lead the destruction process for suppliers relating to all out dated, non- compliant, unusable material and equipment.  Acted as a compliance and policy representative for the company to ensure that all event marketing governance was adhered to.         05/2002   to   06/2009     Regional Event Marketing Manager    Company Name   －   City  ,   State      Effectively managed all strategic event marketing programs within the largest sales and marketing territory for the company and met or exceeded all Company desired objectives and goals.  Developed and implemented an operational and administrative budget of over $3MM to a minimal variance resulting in a very strategic and focused approach to our business.  Hired, trained and developed a full-time staff consisting of: (1) Category Growth Manager, (8) Supervisors, and 1) Administrative Secretary.  Ultimately responsible for up to (200) part time employees that were charged with executing (1,100) Marketing events and (428,000) consumer interactions per year.  Measured event ROI to ensure specific event strategies and tactics were accurate and on target.  Ensured the integration of One-on-One Marketing's strategic initiatives throughout the Regional event portfolio.  Conducted Performance Reviews resulting in continued talent development.  Worked directly with the regional sales team to provide strategic support for sales initiatives and new product launches.  Involved in long term, strategic planning for future growth of Company initiatives by focusing on Category Growth.  Ensured all Regional Programming and activities comply with Code of Corporate Responsibility, Smokeless Tobacco Master Settlement Agreement, and Company guidelines and policies.  Partnered with the legal department to provide oversight on contractual matters and compliance training development and delivery.         05/1998   to   05/2002     One-on-One Marketing Supervisor    Company Name   －   City  ,   State      Built brand imagery by incorporating lifestyle activities at (150) relevant events (i.e., Motorsports, Rodeo, Outdoors).  Effectively trained, developed and lead a part-time staff ranging from 15-30 employees.  Managed a combined budget of over $200,000.  Conducted detailed analysis of Nielsen and Industry Sales data to determine priority markets within the region; worked closely with Regional Sales Analysts to develop key marketing initiatives that align with regional demographics and sales volume.  Developed and implemented a Regional Tactical Action Plan to support Company's Sales/Marketing objectives.  Integrated an extensive Print Media Plan to maximize exposure for all marketing opportunities.         02/1992   to   05/1998     Sales Representative    Company Name   －   City  ,   State      Worked sales territory in South Texas that consisted of over (350) retail calls, (3) distributors, and (5) chain accounts.  Responsible for pre-set product distribution, retail product mix, vendor placement, ordering & inventory educations, and point of sale display items.  Worked Trade Shows to sell designated promotional displays.  Managed numerous Part-time employees who assisted in retail sales coverage.          Education          Bachelor of Arts Degree  :   Communications    Stephen F. Austin State University   －   City  ,   State      GPA:   Dean's List recognition Social fraternity member     Dean's List         Skills     Seasoned Leadership, Experienced Manager, Motivated, Balanced    ",BUSINESS-DEVELOPMENT
"         ACTING GRADE 4  CUSTOMER/BRAND       Profile      Obtain a position that will allow me to utilize my strong abilities, educational background and the passion to work well with others. I am a motivated employee who is highly energetic, outgoing and detail-oriental. Handles multiple responsibilities simultaneously while proving exceptional customer service. Reliable and friendly who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying experience.       Core Strengths          Attentive Listener  Excellent multi-tasker   Strong communication and interpersonal skills  Visual merchandising   Attention to detail      Bilingual  Usage of presentation software  Cash handling accuracy   Time management  Ability to work under pressure and to tight deadlines  Result driven            Work Experience      Acting Grade 4  customer/brand     Oct 2015   to   Jan 2016      Company Name   －   City  ,   State      A typical day as grade 4 is filled with coaching, developing and ensuring the store operations get fulfilled. Supporting and keeping open communication with management. Training and Coaching associates, Monitoring floor coverage and complete workloads.Ensure to maintain a positive work environment both internal and external. Grade 4 is required to work together with management and associates; perform variety tasks as assigned by leader on duty, such as customer engagement and daily operations. Grade 4 priorities are being in charge of Gapcards, Media Ambassador and weekly safety audits. When it comes to brand grade 4 are in charge, running shipment and merchandising and updating refreshers in a timely matter being well informed about remarked. Keeping the stockroom well maintained and keeping visuals up to date.         Sales Associate -      May 2015   to   Oct 2015      Company Name   －   City  ,   State        As a sales associate we demonstrate the finest customer service. We Speak with knowledge and confidence to customers about styles, fits and the latest products. On daily bases we are well informed with our promotions, offers and our sister store as well. We are accountable to maintain the store to meet brand standards. Being part of team gap we have to executes all operational processes effectively. While running task and working brand, all store policies and procedures need to be followed. Having to the ability and confidence to sale Gapcards is one of many main priorities. Knowing the perks and benefits of being a cardholder. Always bring American style to life.         Nights and Weekend Manager     Feb 2014   to   Mar 2015      Company Name   －   City  ,   State       Opened and closed the store, which included counting cash drawers and making bank deposits. Built and maintained effective relationships with peers and upper management. Offered direction and gave constructive feedback to motivate team members. Held each team member accountable for achieving and performance goals. Coach and supported the team to reach our daily goals. Attended meetings each month to voice concerns. Informed customers about all products and services offered by the company. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Directed strategic and appropriate marketing initiatives to maximize sales. Not only business was main focus, also maintain our workplace with structure and peace.         Sales Associate     Jun 2011   to   Feb 2014      Company Name   －   City  ,   State       I would ensure giving exceptional service throughout the entire shopping and purchasing experience. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Kept the store clean and maintained organized stock shelves. Informed customers about product that best suits them and services offered by the company. Selected as a product demo and party host. Processed all sales transactions accurately and in a timely fashion.         Education      High school diploma     June 2012     Leuzinger High School   －   City  ,   State      GPA:   GPA: 3.8 National Honors Society, 2009-12 - President, Advancement Via Individual Determination club 2011-12     Class Rank: 12 of 118, Overall GPA 3.8  National Honors Society, 2009-12  President, Advancement Via Individual Determination club 2010-12  Secretary Key Club 2010-12  Office aid and Teacher's Assistant         Bachelor of Science  ,   Psychology and Communication major   2016     California State university Channel Island   －   City  ,   State       Psychology and Communication Major  Honors Psychology Society   Mentor and Tutor for first year students         Community Service     Spark - Los Angeles, CA 2015        Community service with Gap Rolling hills estate    Helped with running spark night   Simple task such as greeting.   Providing visitors with proper directions.    Meals on Wheels America - Long Beach, CA  2006-Present    Twice a year prepare and feed the less fortunate   Habitat for Humanity - Los Angeles County, CA - 2011, 2012    Directed Task.   Assisted and built with small projects    Lawndale Library, 2009 - 2011    Twice a month on Tuesday, would help with the kids after school program.        ",ARTS
"         FINANCE COORDINATOR       Summary    To acquire a position that will grant me the opportunity to contribute to the efficient operation of a firm and earn advancement through my job performance.      Highlights         Accounting systems assessment  Account reconciliations  Budget analysis  General and tax accounting   Accounts receivable professional  Fiscal budgeting knowledge  Invoice coding familiarity  Strong communication skills  General ledger accounting skills  Multi-state payroll  ADP  Federal and state tax regulations  Record-keeping  I-9 documentation  Accounts payable  Internal controls  Microsoft applications  Billing  Independent worker  Time management  Attention to detail  Exceptionally organized  Relationship building      Reliable  Excellent communication skills  Bilingual in [Spanish]  Flexible  Excellent time management skills            Accomplishments       Accounting Skills     Operated computers programmed with accounting software to record, store, and analyze information.     General Ledger Accounts     Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions.          Experience     06/2010   to   Current     Finance Coordinator    Company Name          Responsible for the preparation of bi-weekly payroll including retirement plans, termination, union dues as well as resolving insurance issues and deductions for 30+ employees using the Paychex system.  Maintained and entered time-keeping data for collected bi-weekly timesheets into Paychex Time and Labor system with particular focus on processing exempt & non-exempt hours, personal, vacation & sick leave.  Applied knowledge of applicable laws as related to the payroll process, including garnishment regulations, and state tax regulations. Reviewed payroll reports for accuracy prior to distribution of pay checks.  Maintained an accounts payable turnover rate of 30 days or less.  General ledger posting.  Prepared bank reconciliation.  State and City Funding Monthly Expense Reports.         09/2007   to   03/2010      Accountant    Company Name   －   City  ,   State      Responsible for the preparation of bi-weekly payroll including retirement plans, termination, as well as resolving insurance issues and deductions for 175 employees using the ADP TotalSource and ADP PC.  Maintain and enter time-keeping data for collected bi-weekly timesheets into ADP EZ Labor Management system with particular focus on processing exempt & non-exempt hours, personal, vacation & sick leave.  Apply knowledge of applicable laws as related to the payroll process, including garnishment regulations, and state tax regulations.  Review payroll reports for accuracy prior to distribution of pay checks.         04/1994   to   10/2006     Senior Accountant    Company Name   －   City        Responsible for the preparation of bi-weekly payroll including retirement plans, termination, union dues as well as resolving insurance issues and deductions for 550+ employees using the ADP system.  Maintained and entered time-keeping data for collected bi-weekly timesheets into ADP system with particular focus on processing exempt & non-exempt hours, personal, vacation & sick leave.  Applied knowledge of applicable laws as related to the payroll process, including garnishment regulations, and state tax regulations.  Reviewed payroll reports for accuracy prior to distribution of pay checks.  Interacted with employees and management on payroll related projects and inquiries including reporting of employee leave of absence, unemployment, fund allocations, payroll account reconciliation, disability and worker's compensation on a monthly and quarterly basis.  Maintained and monitored all government contracts, grants and restricted contributions to ensure all reporting requirements are met on a timely basis and review on-going budgetary discrepancies with program directors.  Prepared annual audit schedules, budgets and various financial analyses as needed.  Maintained an accounts payable turnover rate of 30 days or less.  General ledger posting.  Prepared bank reconciliation.  Successfully managed over ten state and city contracts, including preparing monthly expenditure reports, budget modifications, and year end closeouts.  Maintained account receivable analysis reports.          Education     2008     GED  :   HS Equivalence Diploma    HS for Humanities   －   City  ,   State       − High School Equivalence Diploma, HS for Humanities             Certificate  :    Principles of Accounting    Lehman College   －   City  ,   State       −Continuing Education, Lehman College − Computer Leadership and Vocational Educational Program, Alianza Dominicana Inc. − Medical Billing and Coding Netcom Information Technology         Certifications    Medical Billing      Languages    Bilingual (Spanish/English).      Skills     Payroll, State Tax, Accounts Payable, Bank Reconciliation, General Ledger, Posting, Reconciliation, Accountant, Account Receivable, Account Reconciliation,  Accounting, Billing Audit, Basis, Budget, Budgets, Compensation, Contracts, Disability, Government Contracts, Leave Of Absence, Payroll Account, Payroll Account Reconciliation, Finance,  Excel, Microsoft Windows Xp, Ms Excel, Ms Word, Outlook, Quickbooks, Quickbooks Pro, FUND EZ, Paychex, ADP, Medical Invoicing.       ",FINANCE
"         OPERATIONS TECHNICIAN       Summary    To obtain and solidify a career-oriented position, learn valuable skills and processes, and contribute the best of my abilities for the goals, objectives, and growth of the organization.      Highlights          OSHA CERTIFIED (Alliance Safety Council 2014)
	*	Experienced with the following software: Visio, StudioOne, ProTools, Ableton Live, Zbrush, Corel Painter, Alchemy, Adobe Photoshop, Adobe Illustrator, Adobe DreamWeaver, Adobe Premiere / Cool Edit Pro, Excel, Access Database among others.              Experience     April 2014   to   Current     Company Name    City  ,   State    Operations Technician        Become familiar with new projects and their respective layouts and strategize the          best course of action in advising clients in staging materials and working stations for the highest efficiency.  Maintain good working relations with plant personnel by exhibiting a high quality of expertise as expected by each individual plants set of rules in order for a quality representation of the company.  Properly training on use of equipment as specified by product manufacturers to ensure efficient equipment life.  Ensuring jobs are properly prepared for by identifying inventory needs as well as visually inspection, ensuring equipment testing up to date.  Taking personal ownership in tasks and exhibiting pride on completed tasks and ensuring that I am always in a position to learn in order to grow as an asset to the company.         July 2011   to   November 2014     Company Name    City  ,   State    Store Manager        Maintain an orderly and efficient work environment by delegating tasks to employees based on individual skill sets.  Provide a high level of customer relations through product knowledge, product placement efficiency, and superior customer service.  Maintain status quo on product supply through daily inventory and bulk ordering.  Oversee daily deliveries and enforce mandatory scheduled rotating of products.  Hire and train new employees.         May 2010   to   July 2011     Company Name    City  ,   State    Certified Quality Assurance Agent        Troubleshoot and test parameters of computer games to ensure desired intended design functions throughout in accordance with the intent of the game and title.  Data entry using databases, requiring knowledge of Access (query, etc.).  Work long, diligent hours as a title approaches the estimated release date.  Credited on end game credits on three major game titles (Tiger Woods PGA Tour 2012, EA Sports' MMA, NHL '12.         January 2009   to   May 2010     Company Name    City  ,   State    Department Manager        Maintain high quality customer service  (answering questions, suggesting available options, and providing 'full-serve' service).  Complete tasks assigned by management in a timely and thorough manner.  Maintain a sanitary, and customer friendly work environment.  Ensure proper opening and closing of the department.  Work with other employees to meet desired production goals.         January 2006   to   January 2009     Company Name    City  ,   State    Industrial Wallpaper Hanger/Painter        Quality Wall Covering: [self-employed],  Baton Rouge and surrounding area Identify expectations of individual contractors and formulate a design and work strategy to meet the desired goals.  Provide detailed measuring and cutting of high-value material to ensure efficient project costs.  Maintain quality, highly trained installation of commercial vinyl wall covering in a multitude of variation (intricate patterning, 30+ foot murals, hotels, etc.).  Operate industrial machinery such as paste-machines, forklifts, and elevator tower transport.  Maintain a healthy work relationships with other tradesmen working in the same area through arranging situation-specific allotted working times for each.  This includes experience gained in plant work (in administrative buildings) which required site-specific training for each.          Education     2014     Baton Rouge Community College   City  ,   State  ,   United States    Applied Science Entertainment Technology / Audio Engineering       FALL 2013 Internship: PreSonus Audio - Baton Rouge Sales Department, Warehouse Department, Event Planning. Inputting and receiving international and domestic orders through NaVision software.  Contact with clientele regarding shipment and billing of orders. Loading, unloading, and installation of equipment at various trade shows. Applied Science Entertainment Technology / Audio Engineering       2014     Central High School   City  ,   State  ,   United States    General Studies   High School Diploma    GPA:   Recipient of Robert C. Byrd Scholarship. GPA: 3.65 Dean's List Standing)    Art A.P. award, Scholarship to Art Institute of Chicago.        Skills    Adobe DreamWeaver, Adobe Illustrator, Adobe Photoshop, Adobe Premiere, Audio, billing, closing, Cool Edit Pro, Corel, customer relations, customer service, Data entry, databases, Event Planning, forklifts, inspection, inventory, machinery, materials, Access, Access Database, Excel, NaVision, Painter, personnel, ProTools, Quality, receiving, repairing, Safety, Sales, strategy, trade shows, Troubleshooting.   ",DIGITAL-MEDIA
"         TELEPHONE INTERVIEWER       Summary    Organized, task oriented professional with experience in customer support.  Background includes skilled active listener, strong customer service experience and ability to respond to the end-user in a business professional manner.  I am highly effective in using technical domain knowledge.  Self-starter committed to taking ownership and capable of completing assigned projects  independently and in a team environment.      Highlights          Data Entry  Data Serve  Ibex  10 keying  Microsoft Excel  Microsoft Outlook  Office Equipment  Administrative Services  Google Mail  Accounts payable and receivable  Customer Service  Inbound and outbound calls  PC and MAC OS  Microsoft Word  1              Experience     04/2013   -   Current     Company Name        Telephone Interviewer        The National Agricultural Statistics Service (NASS) is the statistical and data collection arm of the U.S.  Department of Agriculture (USDA).  More than 300 official reports issued by NASS help maintain an orderly association among the output, supply and marketing sectors in agriculture.  Performs telephone interviews for a wide variety surveys and censuses.  Telephones respondents and explains the purpose of survey or census to gain cooperation.  Obtains and records data on a survey instrument.  Reviews information for completeness, edits and assist in the clerical processing of the collected information.  Migrated thousands documents into ECM (Enterprise Content Management System) in an effort to sunset legacy Intranet Server into a SharePoint environment.  This included reviewing & categorizing each document, applying metadata, and then, publishing the document for internal agency viewing.  What is a SharePoint site.  A SharePoint site is a Web site that provides a central storage and collaboration space for documents, information, and ideas.  A SharePoint site is a tool for collaboration, just like a telephone is a tool for communication, or a meeting is a tool for decision making.  A SharePoint site helps groups of people (whether work teams or social groups) share information and work together.  For example, a SharePoint site can help you: Coordinate projects, calendars, and schedules.  Discuss ideas and review documents or proposals.  Share information and keep in touch with other people.         05/2011   -   12/2012     Customer Service Representative        Credit Control, LLC provides custom, performance-driven receivables management services to over 450 clients.  Handled customer questions, complaints, and billing inquiries.  Skilled in resolving customer issues with one call resolution, Proactively offered alternative solutions where appropriate with the objective of retaining customer's business Managed business transactions in connection with activation of new customer accounts on a computer terminal and communicate with customers and Frequently made financial decisions to protect/collect revenues and adjusts customer accounts.         10/2010   -   05/2011     Company Name        Sales Executive        is one of the world's leading media and entertainment companies.  It serves 150 cities through 850 owned radio stations in the U.S., as well as more than 140 stations in globally.  Securely acquired potential client information to establish new internet service.  Monitored and reported on sales activities and followed up for management Advised customers on forthcoming product, developments and discussed special promotions.  Reviewed own sales performance, aimed to meet or exceed targets, plan and carry out all sales activities on assigned accounts and areas and was also responsible for ensuring customer satisfaction and managing quality of product and service delivery.         12/2008   -   11/2010     Company Name        Stocking Associate        Walmart is a global retailer of stores, online and through their mobile devices; servicing more than 245 million customers weekly in 10 countries and fiscal sales of approximately $473 billion.  Walmart employs 2.2 million associates worldwide.  Received material into the store, prepared it for the store shelves, checked deliveries for accuracy, verifying that quantities received matched bills of lading, purchase orders and other documents.  Organized the stock room to ensure accurate labeling, logical placement, neat arrangement.  Cleanliness, decreased store shrinkage by researching inventory discrepancies, and reporting suspicious activities to loss prevention specialists, maintained ongoing and proactive communication with key partners about new arrivals, order overages/shortages, and delivery delays.          Education     2012     Gateway Institute of Technology          High School Diploma                  St. Louis Community College                  Skills    Accounts payable, Administrative, agency, billing, clerical, Content Management, Credit, client, clients, customer satisfaction, Customer Service, data collection, Data Entry, decision making, delivery, financial, inventory, loss prevention, MAC OS, managing, marketing, Microsoft Excel, Mail, Microsoft Outlook, Microsoft Word, neat, Enterprise, Office Equipment, proposals, quality, radio, reporting, researching, sales, Statistics, telephone, Telephones, Web site   ",AGRICULTURE
"         CONSTRUCTION SAFETY MANAGER         Summary    With 17 years' experience in the field, I have accumulated an extensive working experience, education and team
building abilities in safety. I will aid in the most effective implementation of procedures to my fullest ability.      Experience      Construction Safety Manager  ,   07/2015   to   02/2017    Company Name   －   City  ,   State      As the Safety Manager I was responsible for all safety matters in the Northern California area.  Trained my workers in fall protection, excavations, confine space and all energy LOTO.  Would also inspect all certifications on crane operator.  Would read all MOP, JHA for all major task.  Performed daily walk through at all work areas.  Would look to identify unsafe conditions or acts and assist in correcting them.  Assisted Project Managers and Superintendents with accidents and near miss investigation for root cause
       analysis.  Work in conjunction with Project Managers and sub- contractor management to maintain compliance to
       Federal, State and Local regulations.          Construction Safety Manager  ,   04/1998   to   11/2014    Company Name   －   City  ,   State      As Safety Manager I am responsible for all documentation and credentials in order to work on our job
       sites.  Assist job site Superintendent with pre-construction safety.  Safety orientation and training for new hires.  Performed daily walk through several times a day.   I would assist in correcting all environmental issues.  Have safety tailgate meetings every morning at each job site.  Go over all JSA & MOP for that day and it was written.  Would make sure every worker was on and read the JSA.  Performed accident reports and investigations.  Would write a root cause analysis.  Review Contractor safety submittals and resolve deficiencies.  Responsible for Storm Water Pollution Prevention.  Administer Hazard Communication Program.  Maintained all OSHA & ANSI safety standards for all.  Make sure everyone are in compliance with all Federal, State, Local and SLAC regulations.          Accomplishments      Worked on a variety of projects like the LCLS tunnel and LCLS Building #901 (Linac Coherent Light Source).  Managed the safety for the installation of all electrical feeders in the 26 acre site of Linac Coherent light Source.  Was able to save time, increase productivity and save funds.  Employee of the year in 2005        Summary of Qualifications          HAZARDOUS WASTE CERT. (2015)   OSHA 500/510  AUTH. to      TRAIN  ENVIRONMENTAL & SPILL RESPONSE  INVESTIGATION AND ACCIDENT REPORTS OSHA 7505  CPR / FIRST AID        EXCAVATION, TRENCHING and SOIL Mech. (OSHA 3515)   LOTO Electrical & Mechanical OSHA 7115           SAFETY INSPECTION TECHNIQUES  FALL PROTECTION  AED TRAINER            Education      Associate of Science  :  Construction Management  ,  2004    San Jose State          Management aspects of installations of new commercial and Industrial building. *  Looked at codes from a builders point.            OSHA SAFETY CLASSES  ,  2007    SAN DIEGO STATE Ext.   －   City  ,   State  ,   USA     OSHA Construction Safety 500 Certification * HAZARDOUS MATERIALS WASTE OSHA (2015) * ENVIRONMENTAL & SPILL RESPONSE ESSENTIALS * COMPLETING THE INVESTIGATION AND MISHAP REPORT OSHA (7505) * EXCAVATION & SOIL MECHANICS (OSHA 3515)         Languages    Excellent communication skills being Bilingual English and Spanish.      Skills     

•
Building
inspector ICC/IBC and ICC/IRC   

•
NAVFAC
Army Corps Engineering Contractor Quality Management CQM)    

•
Electrical
Safety High Voltage & Low Voltage    

• Overhead
Cranes & Jib Hoist Inspection   

•
NFPA
70E Electrical Safety    

• Grounding
and Bonding Electrical Systems    ",CONSTRUCTION
"         MECHANICAL ENGINEERING INTERN       Summary    CAD | CAM | Finite Element Analysis | Mechanical Design | Product Design and Development      Skills          5 years of experience with CAD packages (SolidWorks, Autodesk Inventor, AutoCAD, CATIA, PTC CREO)  2.5 years of experience with CAE Softwares (HyperMesh, Abaqus, ANSYS, Optistruct)  2.5 years of experience with Analysis (Linear & Non-linear Static, Dynamic, GD & T, Tolerance Analysis, Design Optimization)  Experience with Sheet metal, Design for manufacturing, generating Bill of Materials, DFMEA, Sculpting.  Experience with advanced material selection for rapid prototyping, advanced manufacturing, welding and 3D printing.              Experience     09/2013   to   05/2014     Company Name          Finite Element Analysis of Industrial Robotic Assembly, Illinois Institute of Technology, Chicago          Jan - May 2016.  Conceptualized, brainstormed and designed a 6-axis SCARA Robot for pick and place operation in automotive industry.  Performed static analysis with stainless steel 304 to evaluate the maximum load an assembly can lift before yielding.  Also, analyzed Gripper and joints to eradicate future failures.  Optimized design using OptiStruct by varying mesh sizes and element order.  Simulated assembly with dynamic analysis to find distorted elements and to verify optimized structure.  Reliability Engineering Analysis on Automotive Oil Pump, Illinois Institute of Technology, Chicago          Sept - Dec 2015.  Used industrial reliability specifications to select the power consumption and flow rate at three distinct levels of rpm to study its variability.  Improved system using Taguchi analysis by optimizing signal to noise ratio.  Conducted Failure Mode Effect Analysis (FMEA) to analyze potential causes of failures to deliver clean oil upon demand Abstracted and designed Near Dry Machine with two inlet nozzles.  Performed fluid analysis and actual results on lathe machine.  Provided vegetable oil as a coolant with pressurized air on flank face of the tool, which resulted in unburnt and recyclable chips.  Gearbox Design, Narsee Monjee Institute of Management Studies, Mumbai          Jan - May 2013.  Designed a gear box with different gears such as spur, helical worm by considering seals, lubricating oil and bearings.  Assigned materials and performed dynamic simulation to define contact surfaces.         06/2013   to   08/2013     Mechanical Engineering Intern    Company Name          Initiated a project to perform a failure investigation in mufflers due to the low clearance of roads and provided feedback.  Established and coordinated maintenance, GD&T, safety procedures, service schedule and supply of materials in the maintenance shop.  Developed failure reports including feedback based on common failures from the automotive industry.  Set up and calibrated accelerometers on Hyundai cars to conduct tests to analyze the modes of vibration of vehicle and 
the steering column.         05/2012   to   07/2012     Manufacturing Engineering Intern    Company Name          Analyzed automation, process parameters, different equipment to shape and control the profile of chips and Manufacturing process 
of Hot Strip Coil.  Re-designed the existing shop floor to improve space utilization, increase material flow, optimize labor and reduce holding costs 
by 5% and improved space utilization by 20%.  Performed statistical analysis on historical data of the operating parameters using SPC and DOE's to identify significant
factors contributing to process deviation and affecting the cold crushing strength of the pellet.  Generated Bill of Materials and calculated overall manufacturing cost.          Education and Training     May 2017     Master's  :   Mechanical & Aerospace Engineering    Illinois Institute of Technology (IIT)   －   City  ,   State      Mechanical & Aerospace Engineering 3.5/4.0            Advanced CAD/CAM, Engineering Analysis, Finite Element Analysis, Advanced Manufacturing             May 2014     Bachelor of Technology  :   Mechanical Engineering    Narsee Monjee Institute of Management Studies   －   City    India    Mechanical Engineering 3.19/4.0          Work History            Company Name                Certifications    Autodesk Certified Professional in Autodesk Inventor Professional Software. (License # 00313355)
*Autodesk Certified Associate in AutoCAD Software. (License # 00296190)      Publications    Parekh R., Chaudhary R., Ingle A. (PhD), ""Reliability of Dissimilar Metal Joints using Fusion Welding: A Review"" presented at the International Conference on Machine learning, Electrical and Mechanical Engineering (ICMLEME'2014), Dubai (UAE)      Skills    3D, ANSYS, AutoCAD, automation, Automotive, CAD/CAM, CAD, CATIA, Dec, Engineering Analysis, lathe, Manufacturing process, Materials, material selection, Oil, Optimization, pick, prototyping, Robotic, safety, simulation, SolidWorks, SPC, statistical analysis, welding   ",ENGINEERING
"         DIRECTOR OF DIGITAL TRANSFORMATION       Executive Profile     Digital and print media professional  and consultant with a strong vision to develop new projects and specialist in business development. Strong management skills and leading teams. Result oriented. Passionate and experienced in product and audience development, analytic tools, emerging technologies and their applications in the media industry. Social media and content strategist. Bilingual.       Skill Highlights          Journalism  Editorial  Leadership  New Media    Digital Media  Business Development  Audience Development  Strategic Planning  Product Management  Social Media  Online Journalism  Mobile    Advertising    Marketing  Digital Marketing  Media Strategy      Editorial  Writing  Editing  Storytelling  Multimedia Storytelling  Content Strategy  Content Management  SEO  Organizational Skills  Consultant  Digital Analytics  Staff Development  Blogging  Media Relations            Core Accomplishments      Journalist, columnist, executive editor, media business executive and  consultant specialized in digital and new media with almost 30 years of experience working in more than one hundred media companies in Spain, Argentina, Brazil, Chile, Mexico and other Latin American and European countries.  Focused in business development and revenue strategies.  Specialized in new media (digital, social, audiovisual), business development, newsroom organization and media management.  With extensive experience in the transformation of legacy media (especially newspapers and television) in digital and multimedia brands, and in the launching of new digital media.  Winner of several prizes and distinctions: Society for News Design (SND) for works in print and web and 14 gold José Martí Awards of the National Association of Hispanic Publications (NAHP), between them best newspaper (El Diario, NY and La Opinion, LA) and best weekly newspaper (La Raza, Chicago).  Chosen as one of the most influencial Spanish journalists on Internet, according to El Mundo newspaper.  Journalism professor in several universities, Master in Journalism and frequent speaker in professional media events, conferences and workshops (WAN-IFRA, INMA and others).  Co-author of several books about journalism and digital media.        Professional Experience     January 1999   to   January 2006     Company Name          Director of Digital Transformation        ImpreMedia Vicepresident of Content, in charge of digital and print operations of the company.  ImpreMedia is the leading Hispanic news and information company in the U.S.  in online and print.  Twenty-three percent (23%) of U.S.  Hispanic adults use an impreMedia network product in a given month, drawing 9.5 million unique visitors per month.  ImpreMedia publishes products in 15 U.S.  Hispanic markets that reach 3.6 million print product readers monthly.  Its leading publications include La Opinión in Los Angeles and El Diario La Prensa in New York.  Its online properties include:  www.impremedia.com; www.laopinion.com; www.eldiariony.com; www.laraza.com; www.laprensa.com; www.laopiniondelabahia.com; www.rumbotx.com; quieromasfutbol.com; and paratimujer.us.  Currently managing as Senior Consultant the digital transition of La Nación (Buenos Aires, Argentina), one of the main news media in Argentina and the Impremedia's shareholder to a new business and organization based more on digital and video than in print.  CEO and owner of Mediathink Consultores (2007-2013), an international media consultancy and research company specialized in news media: new digital and business projects and how to change the legacy companies to a digital environment.  With experience in projects and works in more than one hundred media organizations and twenty countries in Europe and Latin America.  Main clients: Vocento, Agencia Efe, Grupo Planeta, Ministerio de Sanidad e Igualdad, La Voz de Galicia, The Cocktail and others (Spain); Grupo Clarín, La Nación, La Voz del Interior (Argentina); El Mercurio (Chile); El Comercio (Perú); O Globo, Correio Braziliense (Brazil); GFR Media (Puerto Rico); La Prensa Gráfica (El Salvador) and others.  Associated Director and board trustee of Fundación Instituto para la Innovación Periodística 2IP, a professional and academic organization of innovation and entrepreneurship in journalism and media.  Chairman of the Experts Committee in New Business Models for Journalism.  Founder and Executive Editor of ADN.es (2007), one of the first innovative news social media websites in Spain (Madrid, Grupo Planeta).  Newsroom Reorganization, Contents and Digital Media of 12 newspapers, local television and radio for the main regional and local media group in Spain.         January 1996   to   January 1999     Company Name          CEO and General Manager        consultants in news media, content, product, business development, newsroom organization and design.  Managing Editor of Diario 16 (Madrid, 1995-97), a national newspaper and digital news media.         January 1992   to   January 1995     Managing Editor and Art Director of El Periódico de Catalunya Executive Editor        of the El Periódico de Catalunya´s special edition during Olympic Games in Barcelona, 1992.  Founder, Art Director and Managing Editor in El Sol, a Spanish national newspaper (Madrid, 1990-92).  Reporter in the business newspaper Cinco Días (Madrid, 1989) and the local newspaper El Ideal Gallego (A Coruña, Spain).  Career in Tech Companies Business and Technology consultant in Classora http://en.classora.com/ an innovative company working in semantic intelligence, web 3.0 and artificial intelligence applied to digital media.  Founding partner and shareholder of the digital marketing company Incuentra.com, now nlocal.es (Spain) and nlocal.mx (Mexico) after the sale of company to Plenum Media Group.          Education     1989     Newspaper El País-Universidad Autónoma de Madrid       Spain     Master in Journalism (MA)             1987     Navarra University       Spain     Bachelor's Degree (BA)  :   Journalism    Journalism        Skills    academic, Art Director, artificial intelligence, business development, com, Consultant, content, clients, Editor, drawing 9.5, http, innovation, Journalism, Latin, Director, Managing, marketing, 97, works, network, newspaper, newspapers, publications, radio, Reporter, research, Spanish, television, unique, video, websites   ",DIGITAL-MEDIA
"         VICE PRESIDENT, DIRECTOR OF CLIENT SERVICES, DIGITAL       Summary    Creative, hands-on Marketing professional with experience across industries including Consumer Packaged Goods, Human Resources, Financial Services and Information Technology. Able to communicate effectively as a liaison between creative, technical and business personnel. Demonstrated success in solving communication and technical problems through creative solutions. Recognized for streamlining processes and fostering teamwork. Expertise includes: Brand Management Copywriting Interactive Marketing Web Design Collateral Development Business Development Project Management Client Relations Special Events Planning      Highlights          Account management  Direct marketing campaigns  Mobile marketing  Superior writer and editor  Cross-functional team leadership      Customer service-oriented  Digital advertising  Project management  Go-to-market strategy development  Competitive analysis            Experience      Vice President, Director of Client Services, Digital     Oct 2005   to   Current      Company Name   －   City  ,   State    Increased revenue by [Number]% through product improvements.  Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.  Spearheaded the creation of blogs and social media content.  Evaluated return-on-investment and profit-loss projections.  Collaborated with marketing and communications teams on standardization, design and production of marketing materials.  Promoted brand awareness through SEO optimization and attractive web design.  Wrote creative and engaging briefs for internal and external agencies.         Account Manager     Jan 2004   to   Current      Company Name   －   City  ,   State   Facilitated multiple marketing and promotional engagements for CPG clients. Evaluated performance of online campaigns and optimized effectiveness. Formed relationships with and ensured the appropriate participation and satisfaction of key client stakeholders. Clients included Cadbury Adams, Church & Dwight, Manischewitz and Johnson and Johnson. Managed aspects of a major national campaign involving radio, print, concert tours and Internet extensions for Dentyne in conjunction with Clear Channel Entertainment. Coordinated development of interactive media and print advertisements including FSIs. Established website performance benchmarks, dashboards and methodologies for usability testing and trend analysis. Supported Yahoo and AOL online campaigns which contributed to a 300% increase in traffic to the brand website. Identified and created strategic partnerships for Internet-based promotions, offline events and sweepstakes.       Account Manager       Oct 2005      Company Name   －   City  ,   State    Facilitated multiple marketing and promotional engagements for CPG  clients. Evaluated performance of online campaigns and optimized  effectiveness. Formed relationships with, and ensured the appropriate  participation and satisfaction of key client stakeholders. Clients  included Cadbury Adams, Church & Dwight, Manischewitz and Johnson and  Johnson.   • Managed aspects of a major national campaign involving radio,  print, concert tours and internet extensions for Dentyne in conjunction  with Clear Channel Entertainment.  • Coordinated development of interactive media and print  advertisements including FSI's.  • Established website performance benchmarks, dashboards and  methodologies for usability testing and trend analysis.  • Supported Yahoo and AOL online campaigns which contributed to  a 300% increase in traffic to the brand website.  • Identified and created strategic partnerships for internet  based promotions, offline events and sweepstakes.        Director of Marketing / Content Manager     Jan 2001   to   Jan 2004      Company Name   －   City  ,   State    Conceived, implemented and maintained the company's web strategy. Developed targeted collateral for the sales team. Expanded brand recognition through Internet, media and mailing campaigns. Formulated effective responses to emerging competitive challenges such as customer consolidation and increasing use of web-based technologies. Researched and responded to RFPs, which established dialogue between the company and potential clients. Designed and delivered company website, copy and logo and standardized the company ""look and feel"" across marketing initiatives. Developed prototype web portal application as a marketing tool.        Technical Marketing Manager     Jan 1998   to   Jan 2001      Company Name   －   City  ,   State   Managed all collateral for the Financial Services business unit via the Intranet. Customized web-based solutions to support marketing initiatives. Assisted other business units in developing their information management processes. Worked with team to develop Point Of View documents central to differentiating the company in the marketplace. Built and maintained web-based reference tool using HTML, Active Server Pages, VBscript, Javascript and CSS. Reduced e-mail ""spamming"" and improved effectiveness of organizational communication channels through developing and implementing web-based newsletters. Coordinated strategic project initiatives across offices and teams. Modeled a process for tracking, updating and utilizing client reference-ability data.       Education      BA  ,   Communication    Rutgers University   －   City  ,   State  ,   US   BA in Communication, Rutgers University, New Brunswick, NJ, December 1997 ORGANIZATIONAL MEMBERSHIPS Founding Father of Alpha Kappa Lambda Fraternity, Rutgers University, Gamma Gamma Chapter       Accomplishments    Creative, hands-on Marketing professional with experience across industries including Consumer Packaged Goods, Human Resources, Financial Services and Information Technology. Able to communicate effectively as a liaison between creative, technical and business personnel. Demonstrated success in solving communication and technical problems through creative solutions. Recognized for streamlining processes and fostering teamwork. Expertise includes      Affiliations    Founding Father of Alpha Kappa Lambda Fraternity, Rutgers University, Gamma Gamma Chapter      Skills    Marketing, Clients, Account Manager, Increase, Interactive Media, Promotional, Satisfaction, Testing, Usability, Usability Test, Usability Testing, Web Based, Web-based, Prototype, Prototypes, Sales, Sales Team, The Sales, Web Portal, Active Server Pages, Css, Financial Services, Html, Intranet, Javascript, Organizational Communication, Solutions, Technical Marketing, Vbscript, Brand Management, Business Development, Client Relations, Copywriting, Human Resources, Liaison, Project Management, Web Design   ",DIGITAL-MEDIA
"         CONSTRUCTION MANAGER       Summary     Construction/Masonry offering extensive experience with heavy equipment operation. Willing and able to learn new skills.  Dependable and hard-working with more than  5  years in the construction industry. Thrives in a fast-paced environment and works to complete projects quickly and efficiently.         Highlights          Accurate measurements and estimates  Residential construction  Leadership  Exceptional problem solver  Tiling  Construction machinery operation  Excellent driving record  Strong communication skills  Detail-oriented      Friendly and hardworking  Problem solving  Mathematical aptitude  Plumbing  Structural and architectural pre-cast concrete  ​Driver of companies 26ft Flatbed Trucks            Accomplishments     Led a crew of  3  general construction laborers.       Experience     01/2011   to   Current     Construction Manager    Company Name           Extensively trained in plumbing, carpentry, painting, plastering, machine servicing and installation.        Installed, repaired and rebuilt tile, brick and stone surfaces.       Documented daily equipment inspections and submitted daily inspection forms to supervisor.      Performed daily maintenance to the machines       Operated equipment safely and efficiently at all times.          Loaded proper materials while abiding by all safety and legal standards.            Assisted skilled workers with construction projects in all phases of rough and finish carpentry.              Cleaned all construction areas to avoid hazards.              Mixed and laid concrete to raise top of manhole to the street level.              Completed indoor and outdoor residential and commercial construction projects.                Arranged and stored materials, machines, tools and equipment.                  Cut materials to specified sizes for installation using power saws and tile cutters.                ​         ​          01/2008   to   01/2011     Project Manager    Company Name          Transported materials, tools and machines to installation sites.      Loaded proper weight requirements before leaving the pit.       Operated equipment safely and efficiently at all times.       Serviced and maintained vehicles and heavy equipment.        Transported materials, tools and machines to installation sites.         Cut materials to specified sizes for installation using power saws and tile cutters.            01/2005   to   01/2008     Warehouse Manager / Steel Tier      Tested machinery, equipment and parts to identify any defects.     Assembled and installed wiring, electrical and electronic components.     Assembled and maintained physical structures using hand and power tools.     Briefed new team members on procedures and project goals.  Ordered supplies, tools and equipment.       Read manufacturer manuals, diagrams and specifications prior to repairing equipment.       Coordinated schedules with various construction departments in plumbing works for new and existing buildings.        Cleaned drains and plumbing fixtures.            .            Education     2004     Diploma      North Rockland High School                  Languages    Bi-Lingual (English / Spanish)      Skills     Microsoft Word  Microsoft Excel  Group Leader  Able to read BluePrints    ",CONSTRUCTION
"         ADMINISTRATIVE ASSISTANT       Summary     Experienced Administrative Assistant with extensive background providing support to college Dean of Student Success, Associate Vice President of Student Affairs and Vice President of Student Affairs. Technically proficient, with experience in using wide range of computer software and systems.  Provided support and counsel on projects requiring confidentiality, independent thinking, and competence. Processed budgetary issues, employee records.  Triaged and managed student needs. Assisted in college wide committees and projects.        Core Qualifications            Microsoft Office Suite  Datatel  Power Campus  BlackBoard  Student Affairs Record System (SARS)  ImageNow   Siemens (Call Center Software)              Professional Experience     07/2013   to   Current     ADMINISTRATIVE ASSISTANT    Company Name   －   City  ,   State      Responsible for administrative support functions for division Dean.  Maintain schedule and coordinate plans for meetings, including logistical, catering and technical needs.  Provide support services for department faculty.  Supervision/Management Provide oversight for the federal student worker.  Process and approve payroll for staff and student worker.  Budgetary Support Maintain budget for School of Education Undergraduate and Graduate programs.  Process requisitions and purchase orders for all School of Education budget lines.  Maintain accurate accounting records.  Track and manage travel plans and budget.         01/2005   to   01/2011     ADMINISTRATIVE ASSISTANT    Company Name   －   City  ,   State      Provide administrative support to the Dean of Student Success and Vice President of Student Affairs.  In this capacity, responsible for: Administrative Support Responsible for administrative support functions for senior level college administrator.  Coordinate and prepare all files for discipline and judiciary level actions for both the student and the Judicial Hearing Board.  Maintain schedule and coordinate plans for meetings, including logistical, catering and technical needs.  Develop metrics on student servicing levels.  Provide support services for a professional staff of forty, maintaining balance between student appointments and their academic and college-wide responsibilities in faculty union environment.  Design report templates for efficiency monitoring of student mentoring book loan program.  Monitor Faculty and Cadre hours to ensure budgetary compliance.  Supervision/Management Provide oversight for the Student Success Center front desk staff and student workers.  Participate in training new staff both professional and support.  Assist in creation of front desk service procedures.  Train all new front desk staff and oversee student workers.  Customer Service Effectively communicate with students, parents, staff and faculty in accordance with FERPA (Family Educational Rights Privacy Act) regulations.  Assist with College's call center during peak periods.  Train all new employees on SARS scheduling management system.  JENNIFER BODEK										2 Budgetary Support Provide support to the management of Student Success Center Operating Budget.  Maintain budget for Title III and PECO Minority Male Mentoring Program grant funds as well as other smaller grant funds within Student Affairs.  Process requisitions and purchase orders for all Student Affairs budget lines.  Maintain accurate accounting records for federal grants.  Streamline College's Foundation book loan process to students, resulting in more efficiency.  Technology Support SARS Administrator and Super User (scheduling management system) for Student Affairs; act as software systems contact both inside the college and point of contact for benchmarking information.  Provide support to all Student Affairs staff on projects requiring use of basic office software.         01/1999   to   01/2004     ADMINISTRATIVE ASSISTANT    Company Name   －   City  ,   State      Assisted with all daily functions of a small family-owned sign shop.  Learned use of CASmate and CASwin software to perform basic sign design.  Assisted with converting all customer information in paper files to business software.  Maintained office and sign production supplies.  Performed multiple facets of customer service, from point of inquiry to billing.  Researched vendors to ensure getting lowest possible costs to maintain competitive pricing.         01/1998   to   01/1999     ADMINISTRATIVE ASSISTANT    Company Name   －   City  ,   State      Performed all front desk receptionist operations, including answering phones and scheduling appointments.  Organized small office filing system to better match newer insurance reimbursement procedures.  Submitted insurance reimbursement forms for office as well as patients.  Provided customers with reminder calls for routine check up scheduling.  Kept office and waiting area tidy and welcoming to reduce patient tension while waiting.          Education and Training     Spring 2013     Bachelor of Science  :   Business Administration    Albright College   －   City  ,   State      Business Administration       January 2016     Master of Science             Fall 2006     Associate of Liberal Studies      Montgomery County Community College   －   City  ,   State                  mc3.edu, 610-819-2070
Rodney Altemose, EdD, Executive Director, Bucks County Community College, Rodney.Altemose@bucks.edu,   215-258-7700 Ext. 7750
Andrea M. Porter, M.L.A., Registrar, School of Design, University of Pennsylvania, anporter@design.upenn.edu, 215-898-6210      Montgomery County Community College          Completed CQI Training; participated in Technology Block Party.
Appointed to committees related to College Hall Renovations for Student Affairs, Institutional Effectiveness and Enrollment Management's One Stop Shop, Auxiliary Services Department, Student Affairs Spirit and multiple Hiring Committees.
WRITTEN REFERENCES AVAILABLE UPON REQUEST
Steady Moono, EdD, Vice President of West Campus              Skills    academic, accounting, Administrative Support, Streamline, balance, basic, benchmarking, billing, book, Budget, call center, competitive, Customer Service, filing, forms, funds, grants, Hiring, imaging, insurance, layout design, Director, meetings, Mentoring, Access, Microsoft Office Suite, office, Microsoft Project, Publisher, payroll, peak, pricing, receptionist, scheduling, Siemens, Supervision, answering phones, Visio, WRITTEN   ",APPAREL
"         STAFF ACCOUNTANT       Professional Profile    To advance in professional and personal experiences within Finance, Tax Accounting and Management To obtain a Staff Accountant position that will enable me to perform my best using my mathematical, numerical, accounting and analytical ability for the betterment of the organization.  Highly proactive professional with 10+ years of experience in accounting and economics.  Eager to achieve highest standard of accounting operations and greatest quality of work. Outstanding communication (written and spoken), drafting and computer skills. Strong critical thinking skills. High Proficiency in all computer applications. Remarkable skill at organizing work and resolving problems that arise in day to day activities. In-depth ability to work with difficult clientele in a respectful and courteous manner. Observant, intuitive and conscientious with great attention to detail. Deep ability to develop and institute processes and procedures.       Qualifications          Microsoft applications  Excellent writing skills  Research support  Analytical skills      Independent worker  Time management  Attention to detail            Relevant Experience      Accounting Skills   Operated computers programmed with accounting software to record, store, and analyze information.      Research   Investigated and analyzed client complaints to identify and resolve issues.     Reporting   Maintained status reports to provide management with updated information for client projects.     Training   Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.         Experience      Staff Accountant   04/2006   to   09/2016     Company Name   City  ,   State       Manage the annual property tax cycle by filing personal property tax returns, managing the assessment process and approving property tax bills Provide essential support for senior tax professionals in the administration and coordination of tax engagements.  Track and maintain client real estate tax data from various sources; municipalities, legal, US Counties, etc.  Coordination with administration associates for data tracking, scheduling, and billing.  Receipt, review, segregation, and process of postal tax bills and other correspondences received.  Senior Management communications and reporting on tax accounting discrepancies in billing.  Tax accounting and assessment data entry utilizing Property Tax Management System (PTMS); updating account numbers, collector information, Real    property specifics, and other appropriate information.  Create/execute notice of value (NOV) variance reporting through established parameters in PTMS Follow through on acquiring necessary refund(s) for erroneous fund dispersals on tax debts Obtain and assess Assessor Property Record Cards (PRC's) to identify land values on properties exceeding established thresholds Monitor Appeals and Hearing deadlines tracking for compliance.          Financial Aid Accounting Administrator   06/2004   to   04/2006     Company Name   City  ,   State       Provide proficient daily accounting processes and procedures in accordance to the established policies within the Financial Aid Accounting Department of Bradford Schools.  Execute and analyze financial delinquency reports to determine tuition account Verify and/or write-of debit and credit balances on inactive tuition accounts.  Responsible for Month-End financial closing procedures which includes posting to the General Ledger accounts in Solomon Reconcile the corporate account receivables systems against an institution's account payable system.  Perform individual account analysis after each month-end closing.  Complete financial statement reconciliations to verify any outstanding payments, deposits, service fees, and other forms of funds in transit Write and review check requests for account refunds and route checks to appropriate financial institution.  Perform weekly withdrawal calculations to determine account refund or deficit status Provide associate assistance, support, and advice where applicable Prepare and file monthly Sales & Use Tax online.          Customer Care Consultant   09/2002   to   04/2003     Company Name   City  ,   State       Processed request for real estate accounts and loans through telephone communications with prospective clients.  Responded to electronic communications regarding loan and general account status Provide staff assistance, support, and advice where applicable Adhered to establish policies and procedures.  Performed additional duties as a mortgage consultant to include providing clients with general information on mortgage terms and products, credit ratings and options, and other customer care and support.          Computer Programmer   04/1998   to   05/2001     Company Name   City  ,   State       Maintain and support the Banner CIS utility system by performing upgrades and modifying defects using the Oracle Forms Developer/Designer 2000 with an Oracle database.  Full Life Cycle system development and implementation including planning, assisting, recommending, and execution of established plans for implementation Support, recommend, and implement established practices and procedures Quality assurance system testing of Banner utilities processing to include processing meter readings, generating charges, and processing payments Client code implementations and system support, dial-in client system development upgrades and bug fixes, and technical documentations for client specific system enhancements.  System Integration Consulting and direct client contact.  Performed business documentation for initial client system specifications.          Computer Programmer Analyst   06/1996   to   04/1998     Company Name   City  ,   State       Development and enhancements of software to meet client needs Full Life Cycle system development and implementation Supported and maintained existing system utilizing embedded SQL within the C programming language used to read, update, fetch, and insert rows from a remote database.  Client code implementations and system support, dial-in client system development upgrades and bug fixes for client specific system enhancements Operating platforms included OS/2 and Windows Developing, editing, and executing test tables (scripts) for proper performance.  Technical documentation of work proposals for assignment scope, test results, and for specific install instructions for customer delivery items, applications, and requirement studies which outlined the customers' systems request.  All technical documentation created utilizing Microsoft Word, Excel and other office documentation applications.          Education      Diploma  :   Accounting   April 2004       Kings College   City  ,   State       Accounting        Bachelor of Science  :   Computer Science   May 1995       South Carolina State University    Computer Science        Affiliations     Member of Institute for Professionals in Taxation (IPT) 
2006 - Present
  NC Notary 
2000 - Present       Skills    Accounting, billing, C programming, closing, consultant, Consulting, credit, Client, clients, customer care, data entry, database, debit, delivery, documentation, editing, Senior Management, fetch, filing, Financial, Forms, Full Life Cycle, funds, General Ledger accounts, legal, managing, Excel, office, Windows, Microsoft Word, month-end closing, Oracle, Oracle database, Designer 2000, Developer, OS/2, processing payments, policies, processes, proposals, Quality assurance, read, real estate, reporting, requirement, Sales, scheduling, scripts, Solomon, SQL, System Integration, tables, Tax accounting, Tax, tax returns, Technical documentation, telephone, upgrades, utilities   ",ACCOUNTANT
"         CHIEF INNOVATION AND OUTREACH OFFICER       Professional Summary     Creative, social innovator with extensive project experience from original concept to strategic development. Talents include thoughtful and socially-conscious program design, systems thinking across disciplines and departments, inert ability to problem solve, and consistent dedication to authentic collaboration, even in the most challenging circumstances.       Core Qualifications          Change management and ability to shift roles and problem-solve quickly in an emerging organization  Expertise in progressive K-12 education models, instructional design, policy and politics around education reform efforts  Lead developer and facilitator in training and professional growth  Creative problem solving in scenarios with multiple variables      Acute awareness for budget management and resource allocation  Systems thinking and ecological approach to program development, implementation and evaluation  Positive, energetic and a believer of creating a culture of risk-taking, reflection, and humor to do our collective best work            Experience     06/2013   to   Current     Chief Innovation and Outreach Officer    Company Name   －   City  ,   State       Leadership and Program Development:  Provided leadership for innovation, growth, and development of a progressive K-8 education program. Defined, implemented, and fostered clear and transparent processes to support innovation at every level of the organization. Implemented new ways to gather data and measure impact around student learning, development and assessment of the whole child.   Project Management and Creative Development:  Identified projects that have strong potential and allocate budgets to test them. Developed prototypes and gathered feedback around the impact and value for innovative and appropriate growth. Ensured alignment of innovation projects with the vision and mission of the ECS.   Relationship Building and Outreach:  Empowered professional transformation through professional growth experiences. Supported internal communication to build brand and culture. Developed external communication platforms to build connection with progressive education mindset throughout the region.   Visioning, Mission Development, and Implementation:  Planned, designed, and conducted strategic planning sessions that adhere to the ECS Guiding Principles and mission for building an ecologically literate citizenry. Coordinated opportunities for deep dives into environmental mission and for further reflection and connection with organizational culture. Conducted mindset growth opportunities for faculty to build leadership capacity and resilience.   Financial Management and Budgeting:  Project managed the design and execution of a 1.2 million renovation and retrofit for a new education facility.  Supported annual collaborative budgeting, annual audit, and fiscal management of a 12 million dollar, public sector, non profit organization.         10/2014   to   04/2015     Consultant - Green and Healthy Schools Academy    Company Name   －   City  ,   State     Collaboratively researched, planned and executed deep professional development experiences for educators, administrators, and community members around culture development and systemic change. Utilized human-centered design and mindset techniques to support professional transformation.        06/2008   to   06/2013     Curriculum Architect and Academic Director    Company Name   －   City  ,   State     Developed an innovative curriculum model that utilizes the environment as a teaching tool. Engaged partnerships with organizations to develop relationships rather than ""one-hit-wonder"" programs. Piloted alternative measurements for student thinking and learning. Provided leadership for changing the conversation around education, the profession, school governance, and school design. Utilized human-centered design to support and develop systems and infrastructure to ""rethink school.""        07/2008   to   07/2009     Science Educator and Environmental Coordinator    Company Name   －   City  ,   State     Instructed students at all grade levels using non-traditional practices, including using 600+ acre  park as an extended classroom. Developed curriculum for all grade levels integrating the science, tech, and engineering standards. Provided professional development for teachers in curriculum development and integration of content areas. Supported infrastructure, systems, and early development of a new organization.        09/2004   to   09/2007     Educator - Center for the Highly Gifted    Company Name   －   City  ,   State     Instructed 4th grade highly gifted students with various levels and abilities in math, reading, social studies, sciences, and the arts. Created and adapted curriculum materials for instruction based on curriculum blueprints from elementary and middle school guidelines. Worked collaboratively with the Washington National Opera to create original operas with 75 students annually. Provided a basis of knowledge of gifted education to parents, colleagues and community. Taught and practiced problem solving, creative problem solving and creative thinking models with students.        02/2001   to   08/2002     Account Executive    Company Name   －   City  ,   State     Coordinated and executed public relation strategies, events, and media placements. Discussed and prepared crisis communication plans for clients and strategic partners. Designed and implemented environmental communications programs for corporate clients. Advised clients on strategic philanthropy partnerships and environmental education programs.        01/2000   to   02/2001     Account Coordinator    Company Name   －   City  ,   State     Supported media relations, media lists, and outreach efforts for clients. Refined materials, publications, and marketing pieces. Developed internal cultural programs to support a fun, thoughtful, and creative work environment.        05/1998   to   01/2000     Education and Outreach Coordinator    Company Name   －   City  ,   State     Developed new Energy and Resource Conservation Education program for grades 2-12. Drafted grant proposals for environmental education projects in the Pittsburgh City Schools. Designed, authored and edited program newsletter and other publications and presentations. Wrote curriculum about the built environment for vocational and middle school students. Planned teacher workshops and events to illustrate connections of the natural and built environments.         Education     2012     Principal Certification  :   School Leadership    Gannon University   －   City  ,   State             2004     Masters  :   Curriculum Design and Instruction     University of Maryland College   －   City  ,   State       Creative Initiatives in Teacher Education (CITE) Program        1998     BA  :   Environmental Studies     Allegheny College   －   City  ,   State              Professional Affiliations      Trained in Human Centered Design at Luma Institute  Completed  Including Ourselves in the Change Equation: Personal Learning for Organizational Performance,  Harvard University Graduate School of Education  Member of the design team for the Pittsburgh STEM Ecosystem sponsored by Remake Learning and the Carnegie Science Center  Member of the Remake Learning Network  Chief proposal writer for the Thinking Lab HS XQ application   Volunteer curriculum integration adviser to the Pittsburgh Opera  Creator of  Think Out Loud  monthly sessions to encourage and advance the education profession and to promote educator voice in redesigning what schools could ""look like"" regionally        Additional Information      Pittsburgh's 40 under 40 Award winner (2015)  Presenter at the Healthy Schools Summit (2016)  Heinz Endowment's SyncUp Non Profit Women's Leadership Development Cohort (ongoing)  Western Pennsylvania Environmental Award, (2015)- Curriculum designer for the Environmental Charter School (k-8) and ECS Secondary Experience (9-12)  Presenter and collaborator with the regional Visual Thinking collaboration with Quaker Valley School District and Harvard Project Zero (2015)  Speaking engagements at Carnegie Mellon University, Allegheny College, Point Park University, and Duquesne University (2013-2019)  Panelist at The Pennsylvania Partnership for Green and Healthy Schools in Harrisburg, PA (2014)  Guest blogger on evolveEA's website (2014)  Presenter at Greenbuild (2014)  Presenter at National Green Schools Conference (2016)        Skills     expertise in 21st century teaching and learning, systems thinker and passionate about ecological literacy, human-centered design facilitator, strong written and communication skills, proficiency in social media and community outreach, and strong ability to visually communicate ideas, concepts, notes, and programs     ",PUBLIC-RELATIONS
"         INFORMATION TECHNOLOGY MANAGER         Summary    Experienced Information Technology Manager committed to maintaining innovative technical skills and
up-to-date industry knowledge. My excellent problem solving skills, diagnostic ability and communication
skills are assets that allow me to excel and adapt to virtually any situation.          Experience      Company Name    City  ,   State    Information Technology Manager   01/2007   to   Current       Responsible for maintaining budget and implementing all new technologies within the firm.  Integral part of technology team responsible for implementing and migrating Accounting and Billing system upgrade Managed firewall, network monitoring and server monitoring both on- and off-site.  Recommended architectural improvements, design solutions and integration solutions.  Trained members of IT team regarding network security and troubleshooting of data circuits.  Ensured network, system and data availability and integrity through preventative maintenance and upgrades.  Managed Migration from Exchange 2003 to Exchange 2010 Manged Migration from Windows XP and Office 2003 to Windows 7 and Office 2010 Managed and deployed Office 2010 to Office 2013 upgrade Managed migration from Physical Servers to VMWare ESXi Virtual Server environment Responsible for managing all IT related vendor and telecommunication contracts Manage all IT Vendor relationships Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.  Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.          Company Name    City  ,   State    Technical Project Lead   11/2005   to   01/2007       Responsible for Maintaining Client relationships and Technical Integrity of the Infrastructure Responsible for Managing Engineers assigned to Client projects, Including time management, time approval and resource scheduling Successfully migrated a Novell 6.0 Cluster with Groupwise to a Novell 6.5 Cluster Responsible for ensuring timely completion of projects Responsible for Managing IT Department at specific client sites,including Helpdesk management.          Company Name    City  ,   State    Systems Engineer   01/2004   to   11/2005       Install, Support and maintain Novell, Windows NT 4.0, Windows 2000,Windows 2003 servers.  Maintain and Patch over 800 servers in the current environment.  Manage implementation of new infrastructure from the Server Side, and co-ordinate with various teams to ensure deadlines are met.  Assisted in stabilizing Novell Groupwise 6.5 installation.  Implemented and maintained a SQL Cluster in a Microsoft 2003 Server environment.          Company Name    City  ,   State    Network Analyst   10/2001   to   10/2003       Managed and supported Novell 4.x and 5.x Servers, Windows NT 4.0 and Windows 2000 Servers, Citrix.  MetaFrame XPa, GroupWise 5.x.  Second level support for all PC and Network related issues.          Company Name    City  ,   State    Night Desk Supervisor   07/2000   to   04/2001       Supervise two additional employees and responsible for all issue escalations and follow up.  Manage all projects and ensure on-time completion.  Manage client relationships.          Company Name    City  ,   State    Senior Network Engineer   08/1999   to   07/2000       Responsible for all LAN/WAN Infrastructure.  Evaluate, purchase, implement and maintain all Novell and Windows NT Servers.  Manage Cisco Switches and Routers and all WAN T1 Connections.          Company Name    City  ,   State    Network Analyst   04/1997   to   06/1999       Support 130+ Novell Servers and NDS Directory Structure.  Responsible for upgrading and maintaining.  servers as well as all workstation clients.          Company Name    City  ,   State    Network Support Specialist   11/1993   to   04/1997       Responsible for All Software, hardware, Network, phone system and voicemail installation and support.  Planned move of company to include all Network and electrical wiring as well as Phone system.  move/upgrade.          Company Name    City  ,   State    Service Manager   09/1988   to   11/1993       Install and maintain all customer systems, network installations and rollouts of all new computer systesm.  Supervised 3 additionaltechnicians.          Education      Associate of Science  :  Business Administration   1996     McHenry County College  ,   City  ,   State      Business Administration        Interests    Algonquin Argonauts Football Board of Directors, Secretary
Algonquin Argonauts Football, Assistant Coach/Offensive Coordinator      Additional Information      AFFILIATIONS
Algonquin Argonauts Football Board of Directors, Secretary
Algonquin Argonauts Football, Assistant Coach/Offensive Coordinator        Skills    Accounting, backup, Billing
system, budget, Citrix
MetaFrame, Excellent communication, hardware, contracts, Client, clients, documentation, electrical wiring, firewall, Groupwise, Novell Groupwise 6.5, GroupWise 5.x, help desk, LAN, Managing, access, Exchange, Windows 7 and Office, Office, Windows, Windows 2000, Windows NT, Windows NT 4.0, Windows XP, Migration, NDS, network security, Network, Novell 6.0, Novell 6.5, Novell, Novell 4.x, Novell Servers, Phone system, policies, problem-solving, processes, Routers, scheduling, Servers, SQL, Cisco Switches, T1, telecommunication, time management, troubleshooting, upgrades, upgrading, upgrade, WAN   ",INFORMATION-TECHNOLOGY
"         CLAIMS SUBJECT MATTER EXPERT         Professional Summary    Experienced Customer Service Representative with over 10 years of experience
Worked in Healthcare Industry for over 8 years with Humana, Passport and Excellus BCBS of NY
Successfully trained seasonal associates for Open Enrollment and worked as a Client Subject Matter Expert for SHPS, Inc.      Skills          HCPCS Coding Guidelines  Understands anesthesia coding  Insurance and collections procedures  Understands insurance benefits  DRG and PC grouping  Ambulance coding familiarity  Composed and professional demeanor  Research and data analysis  Resourceful and reliable worker  Excellent problem solver  Close attention to detail  Medical terminology expert  Billing and collection procedures expert       •Office support (phones, faxing,  filing)     •Excellent verbal communication                   Adept m ulti-tasker   Office support (phones, faxing, filing)    Fast Learner  Records management professional •ICD-10 (International Classification of Disease Systems) •Familiar with commercial and private insurance carrier •Insurance and collections procedures •DRG and PC grouping •Understands insurance benefits •Ambulance coding familiarity •Composed and professional demeanor •Research and data analysis •Excellent problem solver •Office management professional •Close attention to detail •Excellent verbal communication  ​                   Work History       Claims Subject Matter Expert  ,     09/2016   to   12/2016     Company Name   –   City  ,   State          ·       Worked any other special projects assigned by management       ·       Responsible for meeting claims production goal of 200 claims per
day       ·       Processed professional HCFA 1500 ambulance, anesthesia, labs,
office visits etc. professional HCFA 1500       ·       Responsible for claims processing for the Medicaid plans for HMO 7
University Health and HMO 9 AHCSS       ·       Worked as a claims subject matter expert for Banner Health                   Benefit Plan Admin./Client Service Expert  ,     05/2016   to   09/2016     Company Name   –   City  ,   State          ·       Responsible for duties in    support o  f all departmental efficiencies
as assigned by management       ·       Scheduled refills per the patients' plan benefit       ·       Keyed orders and sent for fulfillment       ·       Processed RX refills for customers       ·       Assisted with outbound calling to providers, patient and
pharmacies to obtain additional info need to process the RX refill,      ·     Answered incoming calls                 Patient Access Rep I  ,     07/2015   to   03/2016     Company Name   –   City  ,   State        ·      Responsible for duties in support of departmental
efficiencies which may include: but not limited to performing scheduling,
registration, patient pre-admission and admission, reception and discharge
functions.      ·        Verify
medical benefits and eligibility with payers and calculate patient liability
collection amounts      ·        Completes
the whole patient financial clearance process; including educating patients on
liability and collection of patient liabilities due.      ·        Completes
all account documentation and enters the correct activity code when required.      ·         Secures
insurance authorizations for services and updates account accordingly      ·        Performs
payment reconciliation & secured payment entry in adherence to financial
& cash control policies and procedures                           Claims Subject Matter Expert/DST  ,     07/2015   to   07/2015     Company Name   –   City  ,   State        ·     Worked as a Claims Examiner for DST Solutions based out of
Delaware     ·     Responsible for processing Commercial and Medicare Plans.     ·     Adjusted backlog claims using the clients claims system for
adjudication     ·     Knowledgeable of Citrix platform for applications.      ·     Utilized Claims Matrix to determine authorization for Delivery,
Well baby Newborn, Inpatient Claims, Nursing Home etc.                          Claims Examiner  ,     07/2014   to   05/2015     Company Name   –   City  ,   State        ·     Worked as a Claims Examiner for client Kaiser Permanente Southern
California.     ·     Responsible for data processing incoming Hospital UB's for
Medicare/ KPSA Plan.     ·     Contract interpretation to validate proper payment logic for claim
adjudication.     ·     Identify billing and coding errors and submit documentation to
provider's if necessary for corrected claims forms to be sent in with the
Medicare compliance guidelines.     ·     Adjudicate Replacement, Late charge claims etc. accordingly per
client's guidelines for processing.     ·      Proficient
in Microsoft Word, Excel, Power point, Outlook, Internet Explorer, CMS Pricers,
DRG Calculator, ICD-9, CPT, Basic Office Systems and various web applications                           Claims Subject Matter Expert  ,     05/2013   to   05/2014     Company Name   –   City  ,   State       ·     Worked as a contracted claims expert for Excellus BCBS of NY      ·     Responsible for claims processing for the HOME Commercial,
Medicare and Medicaid plans     ·     Processed claims with the HOST side of the plan updating provider
files and credentials to support claims adjustment.     ·     Worked any other special projects as assigned by management.               Provider Claims Service Unit Representative I  ,     03/2008   to   11/2012     Company Name   –   City  ,   State       ·        Responsible for immediate responses to
incoming provider calls regarding claims issues.        ·        Process incoming correspondence from
providers on claims issues that need to be resolved for Passport Health
(Medicaid) and Passport Advantage.      ·        Reprocessing claims as identified through
incoming phone calls or submitted by provider relations staff.        ·        Identifying systematic and procedural
issues resulting in claims processing errors and initiating action to resolve
those issues.      ·        Documenting calls, problems, and resolutions
for future reference      ·        Proficient in Microsoft Word, Excel, Power
point, Outlook, Internet Explorer, Facets, IKA Systems, CMS Pricers, DRG
Calculator, ICD-9, CPT, Basic Office Systems and web application      ·     Worked special projects as assigned by management               Benefits Plan Administration/ Eligibility & Enrollment/Client Service Expert  ,     05/2004   to   03/2008     Company Name   –   City  ,   State       ·        Answered incoming
calls regarding eligibility, claims processing, and billing inquires.      ·        Administered employee
group benefits for retirees, active, long term disability, and cobra
participants      ·        Resolved Issues
for billing, carrier eligibility, etc.      ·        Organized special
projects such as web inquiry responses, updating accurate information in our
knowledge base customer service tool as assigned by management      ·      Team
lead/ Initiated training for full-time and temporary associates of ongoing call
center and open enrollment.                Customer Service Claims Specialist-Chicago Medicare/ Commercial/ Medicaid  ,     04/2001   to   02/2003     Company Name   –   City  ,   State        ·        Supported Chicago
Medicare , Medicaid and Commercial Markets      ·        Received inbound
and outbound calls from insured members, clients, brokers, agents and providers      ·        Mailed any
related correspondence such as enrollment material, forms and brochures to
members.      ·        Processed medical
claims that needed adjustment      ·        Knowledgeable of
DRG, ICD-9, CPT coding             Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.  Accurately documented, researched and resolved customer service issues.  Managed high call volume with tact and professionalism.  Acted professionally and patiently when addressing negative customer feedback.  Resolved service, pricing and technical problems for customers by asking clear and specific questions.  Effectively managed a high-volume of inbound and outbound customer calls.          Claims Examiner  ,     07/2014   to   05/2015     Company Name   –   City  ,   State     ·  Worked as a Claims Examiner for client Kaiser Permanente Southern California. ·   Responsible for data processing incoming Hospital UB's for Medicare/ KPSA Plan.  ·   Contract interpretation to validate proper payment logic for claim adjudication. ·  Identify billing and coding errors and submit documentation to provider's if necessary for corrected claims forms to be sent in with the Medicare compliance guidelines.  ·  Adjudicate Replacement Bill Type , Late charge claims etc. accordingly per client's guidelines for processing. Proficient in Microsoft Word , Excel, Power point, Outlook, Internet Explorer, CMS Pricers, DRG Calculator, ICD-9, CPT, Basic Office Systems and variousweb applications    Precisely completed appropriate claims paperwork, documentation and system entry. Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge. Resourcefully used various coding books, procedure manuals and on-line encoders. Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.           Education      Bachelor of Science  :   Psychology  ,   Current     Liberty University   -   City  ,   State    Psychology/ Christian Counseling  Administration  Advocacy  Case Management  Community Relations  Counseling  Mental Health Services Programming       Certification in Medical Coding May 2017  :         Ashworth College   -                Skills    AS400, balance, Basic, benefits, billing, brochures, Calculator, call center, CMS, CPT coding, CPT, credit, client, clients, customer service, forms, ICD-9, Internet Explorer, Team lead, team leader, Microsoft Access, Excel, Office, Outlook, PowerPoint, Power point, Word, Microsoft Word, Police, Coding, sales, phone   ",BPO
"         ACCOUNTANT III       Senior Accountant     Results oriented accounting professional with
17+ years of progressive experience in a board range of accounting
functions.   Successful at managing multiple projects while consistently exceeding deadlines. Proven self-starter with strong managerial relationship and team building skills. 

Proactive strategic thinker with strong analytical, organizational and  communication 
skills.            Areas of Expertise          Accounts Payable   Fixed Asset and Property  Accounts Receivable  Payroll   Month-End Closing   Reconciliation and Analysis  General Ledger Entries      Budgeting  Contract Management  Board Of Directors Reporting  Staff Management  ​Expense Reporting  Settlement Payments   Vendor Relations                Accomplishments      Project lead for the automation and implementation of employee expense and vendor self service modules.   Authored and established departmental check printing and ACH standard operating procedures.    Streamlined operations and eliminated one full day from month-end  closing by condensing and automating vendor project retention funds.  Automated Positive Pay and ACH notifications for faster and more reliable response time.     Project Co-lead for Oracle Payroll implementation.   Created and Implemented an employee morale initiative 'Where Everybody Counts"" for the Office of Accounting.  Managed employee benevolent fund for 13 years as Secretary for the MARTA Employees Club. Streamlined the process in which employees seek assistance and funds distributed.         Professional Experience     08/2007   to   Current     Accountant III    Company Name   －   City  ,   State      Team Lead for three Accounting Specialist.  Oversees accounts payable functionality while managing daily workflow duties.     Executes check printing and ACH direct deposits for AP, payroll third party and risk management vendors and employees.   ​Initiates positive pay file, stop payments and void file transfers to financial institution.   Capitalizes operating and project expenses according to policy.  Monitors fixed asset subledger for accuracy.   Reconciles fixed asset subledger to the general ledger control account for each class of fixed assets and resolves any reconciling items monthly.   Codes/reclass invoices for fixed asset purchases with the appropriate general ledger account number, business unit or cost center.  Audits invoices prior to payment for accuracy and compliance in accordance with accounting and Authority guidelines and statue.  Responsible for over fifty high volume contracts, ensuring accuracy and compliance with contracts terms, GAAP and authority procedures.  Manages $1M contract retainage and reconcile variances on a monthly basis.  Manages $5M operating accruals account.   Post monthly to the general ledger.  Reconciles financial data for the purpose of maintaining accurate account balances and ensuring compliance with established accounting procedure.  Monitors account balances and related financial activity to ensure that allocations are accurate and comply with established financial practices.  Verify appropriate approvals of invoices, investigate and resolve issues.  Trains staff and/or outside vendors regarding procedural requirements for transaction processing.  Collaborates with project managers, purchasing agents, contract administrators and accounting specialist regarding procedural requirements for the purpose of processing transactions.  Researches discrepancies of financial information and/or documentation to for the purpose of ensuring the accuracy and adhering to established procedures prior to processing.         04/1999   to   08/2007     Credit / Collections Analyst    Company Name   －   City  ,   State      Co-managed the Authority's short-term operational investment portfolios and intermediate-term reserve investment portfolios, totaling $300 million.  Completed daily cash management activities such as setting the daily cash position, funds movement and the investment of excess funds.  Prepared a rolling forecast of cash receipts and expenditures, encompassing in excess of $700 million annually.  Initiated all wire fund transfers and manages transfer database.  Reviewed, analyzed and managed MARTA's credit policy to ensure the effectiveness of credit terms and credit granting practices.  Monitored, controlled and measured performance of the accounts receivable and its aging schedule for compliance with payment standards to minimize past due accounts.  Liaison between financial institution and the Office of Corporate Finance to determine and resolve any variances with regard to financial reports.         12/1996   to   04/1999     Accounting Coordinator    Company Name   －   City  ,   State      Reconciled monthly bank statements to Spectrum Accounting and manual checkbook.  Monitored accounts detecting fraudulent activities and common bank errors.  Handled all accounts receivables, posted cash to appropriate accounts, prepared deposits and recorded transactions into the general journal.          Education          MBA      Kennesaw State University   －   City  ,   State                  BBA  :   Accounting    Tennessee State University   －   City  ,   State      Accounting        Skills      Oracle Accounting   Dun and Bradstreet Financial Reporting   Microsoft Office  Bank Of America CashPro     ",ACCOUNTANT
"         ENGINEERING ASSOCIATE       Profile    Team-oriented Engineering Associate with over 8 years experience designing, developing, maintaining, and testing
electro-mechanical systems.      Skills          Electro-mechanical design        JMP  Microsoft Visual Basic          Microsoft Excel  Vision system programming          Microsoft power point  Electronic computer systems          Microsoft Visio  Engineering software    Six Sigma 5X methodology  Strong presentation skills    Adaptable  Process improvement    Electrical Troubleshooting Tools  Team player    Ability to read schematics  Mechanical design/implementation    Ability to write and read wiring diagram              Accomplishments      Bronze medal in Skills USA for robotics and automation Statistical Analysis Performed data collection and statistical analysis that resulted in sound recommendations that were adopted by department.  Product Improvement Worked with R&D and LOB to modify and improve overall product performance.  Eliminated machine defects through recommendation of machine adjustments.  Testing, Evaluation and Analysis: Tested equipment to ensure compliance.  Analyzed data and provided recommendations which resulted in adoption of new cost-saving equipment.  AutoCad Software Utilization Helped produced drawings and maintained, archived and retrieved CAD files and drawing documents for the completion of four commercial projects.  Presentations Created presentation to IDEXX Technical Review Board for product changes and improvements Produced training power points to train field support Project Management Lead and leadership rolls in multiple 5X projects on multiple instrument Platforms Lead on multiple product changes and obsolesces of products Managed internal and Supplier efforts in product defects and resolutions Keep tight project road maps including schedualing and status updates on projects Customer Interface Meet with customers to help relieve customer dissatisfaction, gain more knowledge of products used in the field, help provide system reliability and performance.  Perform Site servays in reguards with electrical compentency.  New Product Development Lead Product support engineer full X-ray product line Designed and developed and sourced EliteVison Protective cover.        Professional Experience      Engineering Associate   05/2008   to   Current     Company Name   City  ,   State       Started as an instrument Tech on the Manufacturing floor responsible for building and servicing Catalyst DX.  Worked as a stand in technical lead for a few months.  Moved to Catalyst Pilot line in 2011.  Was responsible for lab maintenance, Instrument software testing, validation of new components, and extended instrument field fail triage.  In the fall of 2013 I started working under an Engineer for the Digital Radiography department.  I am responsible for product reliability, product improvement and NPD qualification including writing test protocols, test execution, reporting findings.  Other responsibilities include ESD implementation and testing, lab maintenance and management.  I work with suppliers and customers on a regular basis.  I work in a large cross functional group daily.  I am considered a hardware subject matter expert for all CR and DR instruments at IDEXX.  I am familiar with the software and system integration.  I have had the opportunity to design multiple components and test fixtures from electrical test boxes to metal inspection jugs and composite protective covers.  In addition, I am responsible for all obsolesces and validation testing.  In addition, I train all new personal on equipment and filed servicing systems, including software, mechanical, and electrical AC/ DC troubleshooting.  In this position I oversee work from technicians and interns working on and assisting with various projects.          Electrical Technician and Mechanist   02/2007   to   03/2008     Company Name   City  ,   State       Resolved part and assembly discrepancies.Collaborated with engineers and project managers regarding design parameters for client projects.Designed brackets and custom frame work for automated machines.  Prepared accurate specifications for purchase of materials and equipment for purchasing department.Debugged and troubleshot complex analog, digital, and RF circuits.  Worked with and troubleshooted Programmable Logic Controllers (PLC) and assembly lines to maintain productivity.on the automated machinery at customer sites.  assembled complex electrical circuits both AC and DC.             04/2006   to   08/2009     Company Name   City  ,   State       Worked in multiple departments to provide quality care for patients.  Maintained medical records, worked with families to.  provide quality care.          Education and Training      Associate of Applied Science      SMCC    South   City  ,   State  ,   US     I studied at SMCC in 2007-2008 towards a degree in applied science in the field of electronics.        Drafting and design
YCCC    Wells, ME, US
Studied CAD and Drafting in the Engineering Design Program Currently working with YCCC and USM in Industrial
Management- consideration in electro-mechanical systems  :   mechanical engineering   2015           mechanical engineering          Personal Information    IDEXX Laboratories    Westbrook, ME, US      Skills    CAD, hardware, client, DC, Drafting, electronics, Engineer, Engineering Design, frame, functional, inspection, Logic, machinery, materials, mechanical, Mechanical design, Microsoft Excel, Microsoft power point, Microsoft Visio, PLC, presentation skills, Process improvement, product improvement, programming, Project management, protocols, purchasing, quality, Radiography, read, reporting, Scheduling, schematics, Six Sigma 5, software testing, system integration, Team player, triage, Troubleshooting, validation, Vision, Microsoft Visual Basic, wiring diagram      Additional Information      IDEXX Laboratories    Westbrook, ME, US 4 week long training for Six Sigma 5x technical problem solving methodology GD&T        2015 Tech-ese    Portland , ME, US Geometric Dimension and tolerance week long training High School        2007 Sanford High School    Sanford, Me, US Graduated with Honors Electronics        2007 Sanford Regional Vocational Center    Sanford, ME, US Graduated the Vocational electronics program and was a member of the National Technical Honors Society      ",ENGINEERING
"         ACCOUNTANT         Skills        Timberline, MRI, YARDI, Peachtree, Peoplesoft, OneSite, QuickBooks
Microsoft Word and Excel            Experience     07/2014   to   Current     ACCOUNTANT    Company Name   －   City  ,   State      I am an experienced and goal-oriented Accountant with a demonstrated track record in preparation and analysis of financial reports to summarize and forecast financial position.  Independent contributor committed to superior quality, teamwork and proficient internal and external customer service.  An Accountant experienced in driving efficiency, productivity, and implementation of process improvements to support achievement of overall corporate goals and objectives.  Core competencies include:.  Accounting Management.  Cash Management FDH Velocitel provides all the services needed to design, build, optimize, upgrade and maintain broadcast and wireless infrastructure.  FDH Velocitel develops innovative solutions for evaluating the condition of heavy civil structures, such as bridges, dams and levees.         04/2010   to   07/2014     Accounting Manager    Company Name   －   City  ,   State      Responsible for financial management functions including preparation and delivery of monthly/quarterly financial statements, and variance analysis for several cost centers.  Responsible for processing of general accounting functions, balance sheet account reconciliation, time and material and AIA billing for Government work, inventory, and job costing.  Responsible for coordination of annual audit and government auditing.  Implemented an inventory system.  Assisted in implementation of percentage of completion reporting for revenue.  Assisted in Accounting system upgrade Northwood Ravin is a leading multifamily development, construction and property management firm serving the Southeast.         05/2005   to   06/2009     Senior Accountant    Company Name   －   City  ,   State      Responsible for property and development accounting for several entities which includes preparation financial statements.  Work closely with Developers and property management personnel.  Responsible for the full accounting cycle from entering budgets, editing accounts payable, managing entity cash, general ledger reconciliation and reconciling bank statements.  Monthly duties include sending out financial packages to owners as required.  Mortgage payments.  Retail/Parking Deck management accounting.  Prepare annual audit schedules and work with external auditors.  Margaret Brown          Page 2.  Update Fixed Assets.  Payment of real estate and personal property taxes.  Prepare personal property tax schedules.  Provide information to owners.  Prepare draws for bank funding.  Provide banks with all required information for that funding.  Liaison with the banks.  Diebold Fire Services provides comprehensive products and services in Virginia, North Carolina and South Carolina to meet company's fire, security and life safety needs.         11/2004   to   05/2005     Finance Manager/Accountant    Company Name   －   City  ,   State      Responsible for financial management functions including preparation and delivery of monthly/quarterly financial statements, variance analysis, and financial forecasts.  Oversight and processing of general accounting functions, including AR/AP, balance sheet account reconciliation, billing, payroll, inventory, job costing, inter-company reconciliation, monthly and quarterly sales and payroll tax preparation and cash management.  Served as a key leader in managing an accounting system conversion from three different ERPs to Solomon in local offices.  Coordinated efforts incorporating two local level acquisitions into current business with corporate office.  Developed a plan for segregation of duties among five different locations.  Mid-City Urban, LLC is in the Security Brokers, Dealers and Flotation Companies industry with annual sales of $1M- $5M.         11/2001   to   11/2004     Assistant Controller    Company Name   －   City  ,   State      Responsible for overseeing accounting procedures, internal controls (implementing, monitoring, enhancing), and database management.  Prepared financial reports, developed budgets, and performed variance analysis in accordance with business plan.  Supervised monthly contract billings to outside financial sources.  Assisted in tax return preparation.  Bozzuto Management Company offers apartment living and management services for nearly 100 properties throughout the East Coast.         01/1999   to   01/2001     Project Accountant    Company Name   －   City  ,   State      Closed and compiled monthly financial reporting packages for management and owners of residential developments.  Performed monthly account reconciliations and monitored general ledger transactions.  Consistently met deadlines while demonstrating strong analytical and problem-solving skills to achieve corporate objectives.  Prepared audit papers to several different audit firms such as Deloitte & Touche.  Report packages included cash flow statements and a written explanation of variance analysis.  AIMCO owns or operates multi-family properties in numerous states nationwide.          Education and Training     1993     Bachelor of Science  :   Accounting & Finance    University of South Carolina - Upstate   －   City  ,   State      Accounting & Finance        Skills    account reconciliation, account reconciliations, accounting, Accountant, general accounting, Accounting Management, Accounting system, accounts payable, acquisitions, ABC, AIA, AP, AR, auditing, balance sheet, reconciling bank statements, billing, billings, bridges, broadcast, budgets, business plan, cash flow, Cash Management, conversion, customer service, database management, delivery, driving, editing, financial, forecast financial, financial forecasts, financial management, financial reports, financial reporting, financial statements, Fixed Assets, general ledger, Government, inventory, job costing, managing, Excel, office, Microsoft Word, payroll, Peachtree, Peoplesoft, personnel, problem-solving skills, property management, quality, QuickBooks, real estate, reporting, Retail, safety, sales, Solomon, tax, taxes, tax return preparation, tax preparation, teamwork, Timberline, upgrade, variance analysis, written     ",ACCOUNTANT
"         ENGINEERING OFFICER       Objective     Looking for opportunities to work in an research environment for creating solutions using digital systems at circuit as well as system level.       Education      Master of Science  :   Electrical Engineering   2017       North Carolina State University   City  ,   State  ,   USA             Bachelor of Engineering  :   Instrumentation and Control Engineering   2013       Netaji Subhas Institute Of Technology   City  ,   State  ,   India      Majored with  78.34 %, First Class With Distinction    Academic Merit Award 2011-12 and 2012-13         Experience      Engineering Officer   07/2014   to   06/2015     Company Name   City  ,   State      Spearheaded a team of electricians and technicians to carry out preventive maintenance of equipment of LPG bottling plant. Role also entailed procurement of spares and materials and maintain inventory at plant. Major tasks involved:   Maintenance and calibration of equipment such as cylinder gas leak detectors, washer leak detectors, gas analyzers etc.   Upkeep of electrical panels and control systems.  Maintenance of drive units, compressors, LPG pumps etc.   Modified and developed various plant equipments to improve production line throughput.           Operations Officer   06/2013   to   06/2014     Company Name   City  ,   State      Oversaw the operations of LPG bottling plant production activities.    Managed workforce on the production line to give maximum production while maintaining safety standards.  Optimized the production line equipment and maintained regular  calibration checks of equipments like quality check machines to produce hazard free bottled cylinders.           Intern   06/2012   to   07/2012     Company Name   City  ,   State      Engaged in various automation and control system design using Distributed Control Systems and Programmable Logical Controllers. Learned interfacing of instruments with Controllers and their respective communication protocols.  Documented and created a report as a reference manual on the technical details of various systems and instruments which was presented to the company.          Intern   06/2011   to   07/2011     Company Name   City  ,   State      Learned about the various instruments used in different process applications of the petroleum refinery. Knowledge of the use of intrinsically safe devices in hazardous areas and the ratings of equipment as per the hazardous zones. Interfacing of these instruments with Distributed Control Systems and parameters of tuning the PID controllers         Published Work      Research Paper:    K.P.S. Rana, N. Mittra,  N. Pramanik , P. Dwivedi and P. Mahajan: "" Virtual Instrumentation Approach to Neural Network Based Thermistor Linearization on Field Programmable Gate Array ""; Experimental Techniques  Volume 39, Issue 2, pages 23–30,   Jan 2013        Conference Presentation:    K. P. S. Rana, Vineet Kumar,  Neel Pramanik , Nishant Mitra, Sumit Kumar Shakya: "" Some  Applications of     FPGA in Custom Waveform Generation and Triggering for Metrology "";Conference: 8th International Conference on Advances in Metrology (AdMET), Organised jointly by CSIR-NPL and Metrology Society of India, At New Delhi, India,   Feb 2013         Projects      Company Name   City  ,   State         Engineering Officer   12/2014        Programmable Logic Controller (PLC) Based Chain Conveyor Tripping System   Designed a control loop which was interfaced with a Allen Bradely PLC controller to read the current readings of individual drive units and provide appropriate tripping signals as per the motor health.                        Engineering Officer   06/2014        Infrared Sensor based telescopic boom tripping system   IR sensor based intrinsically safe system that detects presence of objects in front of moving machinery and trips them instantly.                        Operations Officer   01/2014        Infrared sensor based automatic hot air sealing machine   Modified old pneumatic based cylinder sealing system to an electro-pneumatic and infrared sensor based sealing system. Improved production line performance by 1000 cylinders/ hour.          Company Name   City  ,   State         Bachelor of Engineering   06/2013        Some Intelligent Controllers for HVAC system   Implementation of various control techniques for power management like PWM, PI control , Fuzzy PI control on FPGA target which was the standalone controller for the HVAC system. Designed and implemented a modern Fractional Order PI controller on target which obtained better results.          Skills       Design Software:  LabVIEW, Synopsys Design Vision, Modelsim, Cadence Virtuoso   Programming Languages:  C/C++, Verilog   Operating Systems:  Windows, Linux, OSX   Equipment:  Oscilloscope, Spectrum Analyzer, Multimeter         Accomplishments      Certificate of Merit in academics, NSIT, 2011-12, 2012-13  Green House Vice Captain, Senior Secondary  Black Belt in Taekwon-do     ",ENGINEERING
"         IT MANAGER       Summary     IT Product Manager bringing  13  years in IT project management. Skilled in installation, configuration, migration and implementation of server platforms.        Highlights          Enterprise platforms  Consumer software specialist  Project tracking  Hardware and software upgrade planning  Product requirements documentation      Certified Information Security Manager  Self-directed  Budgeting and resource management  End-to-end product lifecycles  Collaborative            Accomplishments     Reduced the incidence of IT issues by 95% globally by leading a testing initiative improvement program.        Experience     10/2003   to   Current     IT Manager    Company Name   －   City  ,   State      Systems Administrator		40 Hrs/Week Administer Windows 2003 Server, Windows 2003 Exchange server, R6000 IBM UNIX Server.  Administered Nortel Meridian PBX Phone System add/removing accounts.  Provided hardware and software support for internal & remote users.  Configured and monitor network security (watch guard firewall) Troubleshooting network and printer connectivity issues, install network cabling, and phone jacks.  Purchase company equipment (computers, printer, and telephones).  Design training manuals for new user orientation.         04/2000   to   07/2002     System Support Technician    Company Name   －   City  ,   State      Troubleshoot connectivity and circuit errors on AT&T Frame Relay / ATM network.  Processed customer services order, interacting with field technician, and managing corporate accounts.  Build private network connections from AT&T domestic office to remote locations internationally.  Providing product support and training for remote field technicians.  Test and configured bilateral switches & routers over ATM/Frame Relay Platforms.         04/2000   to   02/2002     Network Support Specialist    Company Name   －   City  ,   State      Open and track problem tickets to resolution Provided Second level propriety application/system support to internal and external customers.  Monitor server performance for network connectivity.  Install and configure software upgrades, PC, and Laptop support.  Maintain, monitor, and complete all service documentation for account performance.  Participate with management in defining, developing, and executing plans to accomplish support objectives.         06/1999   to   10/1999     Network Support Technician    Company Name   －   City  ,   State      Provided system support for Windows NT workstation which included system upgrades, configuration changes, and remote desktop support.  Provided user training on software applications Microsoft Office suites 95-2000, and Lotus Suites97.  Managed and tested Ghost images to be used as standard loads for all newly deployed platforms.         05/1999   to   06/1999     System Support Technician    Company Name   －   City  ,   State      40 Hrs/Week Install, configure, and support for Win 95/98 clients on Novell 5.0 & NT 2000 platforms using ghost software to perform system rebuild on all systems throughout the network Upgraded and installed desktop, laptops, and server with ram, hard drives, network interface cards, video cards and CD ROMs Configure remote access to company LAN by external users, which required the installation and configuration of modems, remote access software, and client Intranet service Novell GroupWise.  Provide analysis of network structure and offer suggestion to increase system performance for maximum network efficiency.         08/1996   to   04/1999     System Administrator Consultant    Company Name   －   City  ,   State      Provide training and support for various software applications to increase user productivity and network efficiency.  Administer domain accounts and resolved network security issues.  Upgraded and installed desktop, laptops, and server with ram, hard drives, network interface cards, video cards and CD ROMs Upgraded workstation and servers to Windows NT workstation/ server, and configured printer servers Configured and troubleshot LAN Ethernet10baseT and token ring environment Provided tier 3 helpdesk support for 120 users via email and phone support on Microsoft products office suites, and MS Exchange services Performed troubleshooting for network and printer connectivity issues Provide analysis of network structure and offer suggestion to increase system performance for maximum network efficiency.  Supported six network servers and 120 clients.          Education     February 2002     Bachelors of Science      Devry University   －   City  ,   State      GPA:   GPA: 3.2 / 4.0    GPA: 3.2 / 4.0        Skills    10baseT, ATM, ATM network, CD ROMs, hardware, client, clients, customer services, documentation, email, Ethernet, network cabling, firewall, Frame Relay, Ghost, Novell GroupWise, hard drives, phone support, IBM, LAN, laptops, Lotus Suites, managing, Meridian, Microsoft products, access, Exchange server, MS Exchange, office, Microsoft Office suites, 97, Windows, 2000, Win 95, 98, Windows NT workstation, NT, modems, network interface cards, network security, network servers, network, Nortel, Novell 5.0, office suites, PBX, Phone System, printer, ram, routers, servers, switches, software support, desktop support, user training, technician, telephones, phone, token ring, training manuals, Troubleshoot, Troubleshooting, UNIX, upgrades, video cards   ",AUTOMOBILE
"         PASTRY CHEF /SERVER           Summary     My main goal is to ensure that procedures are followed for seating and serving guests.  Make sure that all staff act in a way that promotes guest satisfaction and handle any issues or complaints.  It will be my pleasure to design and implement training for servers, bussers, hosts, baristas, and bartenders:L this training will involve raining on menu items, as well as ""shadowing"" other servers to learn the restaurant's procedures and standards.  additionally, I will work side by side with the kitchen manage rand team to assist with the restaurant's cost controls by helping develop systems to manage product waste, labor costs, and breakage.  Also I will oversee the facility upkeep, ensuring that the front of house areas are clean and meet restaurant standards while arranging that repairs are made in a timely manner and I will facilities maintenances needed.       Highlights          Strong organizational skills  Active listening skills  Seasoned in conflict resolution  Sharp problem solver  Energetic work attitude  Inventory control familiarity      Courteous demeanor  Top sales performer  Customer service expert  Adaptive team player  Opening/closing procedures            Accomplishments      Customer Service     Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.     Customer Assistance     Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.     Computed Data Reports     Provided required weekly, monthly and quarterly reports listing sales figures and client track records.         Experience      Pastry Chef /Server    May 2014   to   September 2015     Company Name   -   City  ,   State     Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.Consistently produced exceptional menu items that regularly garnered diners' praise.         Line Cook    March 2013   to   March 2014     Company Name   -   City  ,   State     Regularly developed new recipes in accordance with consumer tastes, nutritional needs,  and budgetary considerations.Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food.         Dishwasher    April 2012   to   November 2012     Company Name   -   City  ,   State     Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.  Maintained system of control for storage temperatures and proper functioning of kitchen equipment          Customer Service Rep    September 2012   to   December 2012     Company Name   -   City  ,   State     Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.         Catering Assistant/Server    January 2007   to   January 2008     Company Name   -   City  ,   State      Accepted payment from customers and made change as necessary.Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beveragesCleaned bars, work areas, and tablesAssisted diners with seating as needed          Customer Service Representative    March 2004   to   November 2007     Company Name   -   City  ,   State      Assigned as point person to plan event logistics for trade show resulting in over $250,000 in revenue.  Effectively cross trained in processing freight, vendor relations, administrative support, event set up/break down and logistics planning.          Shift Manager    January 2001   to   January 2003     Company Name   -   City  ,   State      Promoted within 1 month to shift manager supervising 20+ employees.  Managed daily restaurant operations, created staff schedules, tracked/reviewed inventory, cross trained staff, closed out cash drawer, ran sales reports.  Volunteer Experience:.  Southwest Behavioral Health- Provided approximately 50 meals daily for Homeless Outreach Program Completed 16 week training on serving the practical or emotional needs of victims following traumatic events victim's rights, support during the criminal investigation, information and referral to community resources.          COMMUNITY KITCHEN STUDENT     Company Name   -   City  ,   State      Selected to participate in foodservice training program   Developed knife skills   Exposure to all aspects of kitchen operations  Maintained all food and non-food storage areas including walk in and reach in coolers, walk in freezer, pantry, and paper room   Provided on-site catering events  Ensured quality control standards   Completed Professional Cooking curriculum  Properly received food supply and ensured product safety  Assisted Chef Instructor with crew supervision and all aspects of production  Collaborated with students and instructors to develop menus   Learned proper cooking techniques for all Leading Sauces  Experienced in all cooking methods Southwest Behavioral Health- Provided approximately 50 meals daily for Homeless Outreach Program.          Education      Associate of Science Degree   :   Social Science Studies Administrative Justice Studies  ,   2012    Mesa Community College   -   City  ,   State      Social Science Studies Administrative Justice Studies        St. Mary's Food Bank Alliance- Community Kitchen                  Certifications    National Restaurant Association ServSafe Manager Certification   
Maricopa County Food Handlers Card	
Adult CPR & First Aid	
Fire Safety Certification      Skills     Administrative Assistant, administrative support, Behavioral Health, Conflict Resolution, Cooking, CPR, Customer Service, special events, First Aid, Goal Setting, Instructor, inventory, Team Development, logistics, Marketing, Excel, Microsoft Office, Payment Processing, quality control, Reporting, restaurant operations, Safety, selling, Sales, sales reports, supervising, supervision, Type, Vendor Relations, Workshops    ",CHEF
"         MARKETING COORDINATOR/GRAPHIC DESIGNER           Professional Summary    Passionate person with two years of experience as a marketing coordinator. Strong adaptability to new working environment and willing to learn new skills and take on new challenges. Skilled in designing campaign materials and promotional items using InDesign and Illustrator. Seeking a position in marketing with a company on a long-term basis who is looking for a hardworking, goal-oriented team player.      Core Qualifications        Excellent Mandarin Chinese writing and speaking skills.
Computer Knowledge
MS Word		MS Excel		MS PowerPoint		MS Outlook
Windows 7		Mac OSX		CS InDesign		CS Illustrator            Experience      Marketing coordinator/Graphic designer    January 2013   to   December 2013     Company Name   -   City  ,   State      Coursework and Project: Case Studies in Advertising and Public Relations Through investigation of real AD and PR cases, specifically targeting the influence of advertising in Asia such as China, Japan and Korea, setting up advertising objectives, creating advertising campaigns, and measuring advertising effectiveness.  Completed project: ""Advertising to Children in Japan"", ""Research of Oreo Campaigns"" Theories, Models and Practices in Integrated Marketing Communication Set up personal company: initial preparation included market research, establishing a Mission Statement, targeting audience, setting core values, positioning lines (a marketing words what used to be called ""slogans"") SWOT(strengths, weaknesses, opportunities and threats)  establishing the main products.  Other tasks involved basic budget planning, customer surveys, choosing the best advertising strategy based on product's functionality, selecting magazine, outdoor poster, and radio commercial for advertisement.  Individually completing all posters and designs.  Desktop Publishing -Masters project Magazine designed: Flavors- Taste the world http://issuu.com/wudan3/docs/flavors_taste_the_world Other related courses included: Perspectives in Global Leadership, Theories and Applications of Persuasion.          Advertising Producer    February 2012   to   December 2012     Company Name   -   City  ,   State      Used Adobe Audition to dub, edit, and choose proper soundtracks to finalize ads.  Created and edited ads for certain products that obtained positive feedback from clients and successfully played through radio and television.  Ability to host a radio show independently and have own radio show about currently popular news and topics.  In charge of editing news and audio production.          Account Executive Intern    May 2011   to   August 2011     Company Name   -   City        Initiated new project and rapidly realized goals and was praised as a ""fast learner"" by the manager.  Kept in touch with past clients and potential clients.  Conducted internal and external meetings, controlling the atmosphere and proceeding.          Manager Assistant    February 2014   to   June 2014     Company Name   -   City  ,   State      Assisted in providing consulting services to a Shenzhen Investment company including evaluating diverse portfolios, performing property analysis, identifying valuations of tangible and intangible real estate-related assets.  Fully understood investor objectives and requirements for an investment property and collaboratively built an investor profile based on their resources and requirements.  Obtained comprehensive marketing analysis and developed a strategy base on customer input such as: ""We want to purchase new construction commercial properties and resell them within one year to achieve our 'high rate of return, short term investment' goal."" Identified several potential shopping malls and new construction buildings in various cities in the Bay Area and Los Angeles by using a commercial real estate company ""Costar"".  Met with Mayor Milpitas Jose Esteves to recognize a future project, an Asian-themed shopping center - Pacific Mall for potential investment opportunity.  Contacted Los Angeles Local realtor and personally went over to inspect projects with investors.  Worked through property documents to understand current and future contact, risk scenarios, and properties' current management and performance.  Explored reducing risk for our clients, providing honor reports revealing that there was no suitable investment opportunity within investors' defined geographic target area.  Established a well functioning long-term relationship with clients to generate repeat business and obtain a top notch reputation.          Education      Master of Corporate Media   :     2011    Marietta College                  BS Bachelor of Science   :   Accounting Marketing  ,   2010    Utah State University          Accounting Marketing          Skills    Adobe, AD, ads, Advertising, audio production, basic, budget planning, Chinese, com, Computer Knowledge, consulting, content, client, clients, Desktop Publishing, direction, editing, edit, English, Google Analytics, http, Illustrator, InDesign, inspect, layout, Leadership, Mac, Mandarin Chinese, marketing analysis, market research, marketing strategies, marketing, Marketing Communication, meetings, MS Excel, MS Outlook, MS PowerPoint, Windows 7, MS Word, networking, new construction, newsletters, page, Persuasion, positioning, posters, PR, Public Relations, speaking, fast learner, radio, real estate, Research, strategy, surveys, television, websites   ",DESIGNER
"         SENIOR NETWORK SECURITY ENGINEER          https://www.linkedin.com/in/dilip-nr/         Professional Summary     Overall 7+ years of experience in Network and Security Engineering which includes strong hands-on experience with Palo Alto Firewalls, Cisco ASA Firewalls, Check Point Firewalls along with comprehensive working knowledge of Load Balancers, Wireless networking, VMware and Data center management. Areas of expertise include designing manageable networks, Threat prevention and Management, routing, switching, troubleshooting network performance issues and documentation. Overall 7+ years of experience in Network and Security Engineering which includes strong hands-on experience with Palo Alto Firewalls, Cisco ASA Firewalls, Check Point Firewalls along with comprehensive working knowledge of Load Balancers, Wireless networking, VMware and Data center management. Areas of expertise include designing manageable networks, Threat prevention and Management, routing, switching, troubleshooting network performance issues and documentation.       Skills          EIGRP, OSPF, BGP, Route Redistribution, ACLs, Policy based routing, NAT, PAT.  Switching: HSRP, VRRP, GLBP VLANs, VTP, Link aggregation (LACP, PAGP), STP, PVST+.  Firewalls: Palo Alto, Cisco ASA, Check Point.  Routers: Cisco Routers (7600, 7200, Catalyst 6500, Nexus 7000, ASR 12000, ASR 9000)  Switches: Cisco switches (Nexus 7000 series, 5000 Series, Catalyst 6500 series, 6800 series)  Security Concepts: App-ID, User-ID, Wildfire, GlobalProtect, URL filtering, Blue Coat Proxy, PKI, SSL decryption, IKE, IPSec, HIP checks, Site-to-Site VPNs.  Load Balancers: F5 BIG-IP (LTM/GTM), Citrix NetScaler.  Wireless Networking: Cisco Meraki, Aruba, Clear-pass, Cisco WLAN, Wireless Aps, 802.1X a/b/g/n/ac.  Software/Applications: Panorama, Cisco IOS, NX-OS, Smart Dash Board, VMware.  Tools: SPLUNK, Solar Winds, SevOne, Wireshark, MS Visio, Lucid Chart, BMC Remedy.  Routing: EIGRP, OSPF, BGP, Route Redistribution, ACLs, Policy based routing, NAT, PAT.  Switching: HSRP, VRRP, GLBP VLANs, VTP, Link aggregation (LACP, PAGP), STP, PVST+.  Risk management processes and analysis     Firewalls: Palo Alto, Cisco ASA, Check Point. 
Routers: Cisco Routers (7600, 7200, Catalyst 6500, Nexus 7000, ASR 12000, ASR 9000) 
Switches: Cisco switches (Nexus 7000 series, 5000 Series, Catalyst 6500 series, 6800 series) 
Security Concepts: App-ID, User-ID, Wildfire, GlobalProtect, URL filtering, Blue Coat Proxy, PKI, SSL decryption, IKE, IPSec, HIP checks, Site-to-Site VPNs. 
Load Balancers: F5 BIG-IP (LTM/GTM), Citrix NetScaler. 
Wireless Networking: Cisco Meraki, Aruba, Clear-pass, Cisco WLAN, Wireless Aps, 802.1X a/b/g/n/ac. 
Software/Applications: Panorama, Cisco IOS, NX-OS, Smart Dash Board, VMware. 
Tools: SPLUNK, Solar Winds, SevOne, Wireshark, MS Visio, Lucid Chart, BMC Remedy.           Work History      Senior Network Security Engineer     01/2017  
                                to   Current      Company Name   –   City  ,
                              State      Worked with layer2 switching, VLANs trunking technologies and spanning tree protocols.  Worked on Cisco switches and routers including physical cabling, IP addressing and Wide Area Network configurations.  Performed troubleshooting in TCP/IP related problems and connectivity issues.  Performed troubleshooting and resolved Layer2 and Layer3 issues.  Established the network specifications by conferring with users through analysing work flow, access information, designing router administration, interface configuration and routing protocols.  Established redundancy in the network by evaluating network performance issues including availability, utilization, throughput and latency.  Created network diagrams and documentation for design using documentation tools like MS VISIO.  Maintained network performance by network monitoring analysis, performance tuning and escalating support to the vendors.         Network Security Engineer     09/2015  
                                to   12/2016      Company Name   –   City  ,
                              State           Network Engineer     12/2012  
                                to   07/2015      Company Name               Junior Network Engineer     01/2011  
                                to   11/2012      Company Name               Education      Master's Degree  :   Computer Science          Wright State University    -
                            State       Computer Science       Bachelor's Degree  :   Electronics and Communications          JNTU    -
                                   Electronics and Communications       Skills    AD, ADS, anti-virus, Antivirus, Aps, basic, BGP, cabling, CLI, Cisco 2, Cisco 3, Cisco IOS, Cisco, Cisco Routers, Citrix, content, encryption, client, decryption, designing, DHCP, Disaster Recovery, documentation, EIGRP, engineering support, ethernet, event management, fast, features, Firewalls, Firewall, Frame-Relay, FTP, Gateways, gateway, GUI, IDS, inspection, IP, LAN, logging, loss prevention, MAC, managing, Access, Mail, Migration, enterprise, NAC, Network Access Control(NAC), Network administration, network servers, network, Networking, Networks, Next, OS, optimization, OSPF, PCI, policies, policy analysis, protocols, Proxy, requirement, router, Routers, Routing, servers, SNMP, SSL, Switches, Cisco switches, TCP/IP, technical support, technical assistance, Technical documentation, Troubleshoot, troubleshooting, upgrades, upgrading, View, VPN, VISIO, VM, web servers, Wide Area Network, WAN, wireless LAN      Certifications     CCNA  CCNP  Palo Alto ACE    ",ARTS
"         ACCOUNT SERVICE REPRESENTATIVE II/TECH           Summary    Professional Account Manager trained in building strategic network ties and increasing salesrevenues. Cultivates and maintains strong customer relationships.        Accomplishments      Prospecting and cold callingExcellent communicatorStrong interpersonal skillsCustomer service-focusedTeam building expertiseTech-savvySkilled in MS OfficeProject managementProven sales track recordPromotional campaignsPowerPoint expertLeadership/communication skillsSkilled multi-taskerStrong organizational skillsStrong communicatorActive listening skillsExceptional customer service skillsSelf-motivated.  Accomplishments.  Named ""Employee of the Month"" in 02/2014 at C Spire.Winner of the ""C Spire Employee of the Quarter"" Award, 1st Quarter 2014.Maintained 100% Survey Rating entire tenure at Foshee Residential.Top 5 in New Accounts at Foshee Residential (2012)1st Place Southeast Regionals American Kickboxing Academy Tournament (3x) for ShogunMMA.        Experience      Account Service Representative II/Tech    January 2012   to   May 2014     Company Name   －     State      Project Design & Development LeadMay 2014.  Henderson-Thomas * Birmingham, Alabama.  Discover, design and build new user experiences to drive the next generation of portals,applications and Web properties, including mobile.  Design visually stunning, cutting-edgegraphics, animations and interactions for Web sites, portals and applications.  Produce visualassets needed by development team.  Contribute to building the Company brand on portals,applications, mobile apps and Web sites by executing user interface design consistently on alldeliverables.  Refine low to high-fidelity wireframes into designs for the informationarchitecture, navigational models, process flows, page layout, information displays andinteractional components based on user research and in partnership with user experienceinteraction designers.  Research and communicate trends and best-practices related to visualdesign and branding Every team member of the C Spire Crew is charged with bringing a strategic vision ofpersonalized wireless to life.  Responsible for achieving sales goals and customer satisfactionstandards at designated retail locations.  ASRs must demonstrate a strong aptitude andknowledge of all things technology personalized to each customer's needs, and project anenergetic and upbeat professional image.  This position is also responsible for integratingtechnology into the consumer's life with amazing ease and effectiveness.  ASR II is alsocharged with extra supervisory duties such as key holding and employee management andinventory auditing.  Developing and maintaining in-store promotions, and coordinating withappropriate personnel Implementing and managing wireless sales events Provide positive.  reinforcement and adult learning techniques to promote learning and skill improvement.Participated in ""Fiber to The Home"" installation's receiving basic knowledge of Telephone,Cable and Internet home installation.  Successfully increased positivity and smiling in theworkplace.  Promoted group activities and continuously met my quota and passed customerexperience surveys and mystery shops.  Gained promotion to level II (key holder/assistantmanager) position based on experience and performance.             January 2010   to   December 2012     Company Name   －   City  ,   State      Responsibilities Supervise and assists staff to ensure they are well informed on their positionresponsibilities and are performing at or above expectations.  Managers with leasing staff areresponsible for agents overall performance including leasing numbers and entering trafficTrain new staff as well as provide on-going training and feedback on performance Ensuresthat building and office are properly staffed at all times Approves time off request for staffEnsures staff provides necessary customer relations for superior customer satisfactionRoutinely inspect properties to ensure they are safe and to determine if repairs ormaintenance are needed Monitors property vendors to ensure quality service Process workorders and monitors direction of property maintenance operations to ensure compliance withcompany standards Respond to tenant requests and issues in a timely manner Maintaincustomer service standards and resident relations Complete leasing/administrativepaperwork Accountable for market surveys Keeps lease occupancies and rents at highestdesired level Review delinquencies and assist in collections May oversee the preparation ofbudgets, financial statements and periodic reports on the status of various properties, leaseexpirations and related matters Ensure marketready condition of vacant units and managesturn-over Coordinate lease terminations, preliminary inspections, and apartment turn-overProvides tours of apartments and community to potential residents for purpose of leasingapartments Coordinate outreach marketing and advertising Conduct the leasing process withprospects in absence of leasing consultant Completes all other projects or requests as directedby Supervison.          Martial Arts Instructor/CLient    January 2008   to   May 2012     Company Name   －     State      Instruct students in varied martial arts techniques Prepare and distribute detailed monthly,quarterly and yearly reports to clients.  Provide required information and documents toclients.  Prepare reports of client meetings to record the details for future reference.  Submitclient meeting reports to manager or supervisor.  Provide support and assistance tomanagement teams.  Audit all client liaison active accounts.  Revise submission and accountsclosure applications.  Develop liaison with client service and collection department to providerequired information and acquire necessary documents.  Revise and distribute contractualreferrals.  Provide feedback to management on areas of improvements.  Recommendimplementation of enhanced processes.  Plan and schedule monthly meetings with clients.Monitor client satisfaction through follow up on solving client issues and problems.  Initiatemeasures to research and resolve client raised issues.  Collaborate with clients to identify andimplement value added services.Grew customer base from 13 accounts to 34 accounts in 2years.          Education      Bachelor of Science   :   Business (Entrepreneurship)  ,   2014    Auburn University   －   City  ,   State  ,   United States    GPA:   GPA: 3.87    Business (Entrepreneurship) Coursework in Business Administration and ManagementCoursework in Marketing and CommunicationsCoursework in Public Relations GPA: 3.87        High School Diploma   :   Math & Science  ,   2009    Alabama School of Math & Science * Auburn   －     State  ,   United States    GPA:   Student government representativeHiQ MemberHonor Student2009 Dean's List    Math & Science Student government representativeHiQ MemberHonor Student2009 Dean's List        Skills    advertising, arts, auditing, basic, branding, Business Administration, C, Cable, consultant, client, clients, customer relations, client liaison, direction, financial statements, image, employee management, managing, marketing, market, meetings, office, Monitors, next, page layout, personnel, processes, Project Design & Development, promotion, Public Relations, quality, receiving, repairs, Research, retail, sales, strategic, supervisor, supervisory, Telephone, user interface design, vision, Web sites   ",ARTS
"         INFORMATION TECHNOLOGY SPECIALIST       Summary     Over twelve years of experience providing high quality consulting and technical assistance to home and business end users. As a field service technician since late 2004, I am able to install, repair and maintain many types of Point of Sale register equipment as well as servers, networking and related peripherals.   With an ability to integrate computer skills, customer support experience and related education I thrive to exceed technical, business, and customer expectations. A long time hobby of mine is demonstrating electronics in retail stores. I really enjoy in-store demonstrations, direct sales and training sessions with employees.    Continuing to improve myself is very important to me. I feel being professionally certified by CompTIA, Lexmark, Hewlett Packard, Microsoft, Fujitsu, IC³, the ETA, FEMA and other bodies allows me to think outside the box and create a custom solution that best fits the client's needs.       Highlights          Exceptional telephone etiquette  Vast technical knowledge  Troubleshooting proficiency   DHCP/DNS Ethernet and Firewall proficient  CompTIA A+, Net+    Accomplished with mobile devices      Technical help desk experience  Database servers  Excellent problem solving skills  Microsoft Office Specialist   Drive duplication and imaging knowledge  Adept at Troubleshooting             Accomplishments     Multiple technical awards for work performance.Consistently received a 100% rate of customer satisfaction.Oversaw a decrease in average daily Help Desk tickets by almost 100%       Work Experience      Information Technology Specialist   02/2012   to   Current     Company Name   City  ,   State       Service and maintain numerous makes, models and types of equipment, including client servers, workstations, laptops and peripherals.  Install and maintain CCTV-DVR Camera systems, Servers, network racks/patch panels, VoIP, BDR data recovery systems of which I am familiar with StorageCraft, Datto, VEEAM and Intronis, and business class cloud backup solutions.  Offer business assessments ranging from DLP best practices to Wired / Wireless Network Infrastructure Audits to FINRA/HIPPA/PCI Compliance audit and testing.  Currently provide support for more than 480 Windows based devices and 44 Windows/VMware servers.          IT Systems Administrator   09/2008   to   05/2012     Company Name   City  ,   State       Responsible for all maintenance on 55 Windows variant based workstations, Dell Precision server, IBM xSeries Blade server, the telephony/VOIP/POTS systems, T1/network troubleshooting in a multi-building environment as well as providing end user assistance and training to sales, service and management teams.  Manage Windows Server 2003 with Active Directory and policies.  Maintain AutoBase CRM database and Reynolds & Reynolds Repair Order writing system.  Maintained a WiFi network for the technicians to use Toyota Technical Services.  Performed all preventative maintenance on laser and dot matrix printers.  Responsible to coordinate, purchase and install all new technology and assist outside vendors with technology related needs.  I assisted the Used Car Manager with taking photographs and uploading to website & overlay of information on photos.          Field Service Technician II   12/2009   to   10/2011     Company Name   City  ,   State       Perform field service work on IBM servers, IBM/Lenovo desktops and IBM Point-of-Sale POS) equipment as well as repair Lexmark monochrome and color laser printers.  Responsible for repairs and diagnosis on other brands such as Linksys, Symbol, Nortel, Baystack, Zebra, Datalogic, Kronos, HP, IVR Systems & Ateb Rx.  Responsible to install and troubleshoot networking equipment ranging from wired switches to wireless access points,setup & troubleshoot/repair IBM pSeries RS/6000 servers and peripherals.  Break/Fix technician, no escalation.  Responsible for company vehicle, maintenance scheduling, RMA returns, numerous SLA contracts and full van inventory.  24/7 On-call position with overnight priority calls.  I was the territory Senior Technician and successfully trained a new employee.          Kodak Imaging Expert / Field Marketing Specialist   03/2006   to   12/2009     Company Name   City  ,   State       I was responsible to engage and train sales associates and customers in large retail stores by organizing training events, presentations and role playing demonstrations.  Tasked with increasing consumer brand awareness by selling and demonstrating Kodak products, merchandising and organizing Kodak camera and peripheral displays, and assisting with fourth quarter ""Black Friday"" sales events.  I was rewarded each year after the sales figures were totaled for surpassing my sales goals.  I enjoyed demonstrating Kodak because everyone knows Kodak, and the products were simple to use, yet produced superior photographs, prints and images.          Merchandising / Marketing Specialist   10/2005   to   12/2007     Company Name   City  ,   State       Worked for several divisions of ActionLink concurrently: Merchandising, Marketing and Training.  In-Store marketing, merchandising and sales of technical hardware and services, such as Dell, Sprint, Logitech and Garmin.  Set up plan-o-grams (POG), live units and security for sensitive equipment.  Self-managed, drove own vehicle, recorded mileage.  Received shipments at home and position required extensive planning before set up could begin.          Digital Imaging Specialist   08/2005   to   03/2006     Company Name   City  ,   State       Retail sales of digital, 35mm, and DSLR cameras and accessories.  Helped promote brand awareness for targeted brands, and new features of the cameras.  Trained customers on digital camera features and specifications, provided hands-on demonstrations and short photo seminars for anyone interested.  I assisted in prepping store for ""Black Friday"" sale promotions, starting at 3:30am.  I always completed the sale by walking customer to register, thanking them for the business and inviting them to come back with their purchase and show it off; many did! Seasonal position for Q4 and overstock through March.          Business Machines Sales Associate   09/2002   to   07/2005     Company Name   City  ,   State       Retail sales of computers, office supplies, electronics and related peripherals.  Assisted.  customers with printers, monitors, desktop & laptop computers, GPS and digital cameras.  I was able to assist in in all departments of the store, ran the Copy Center when associates called out, made cardboard bales and used pallet jacks.  I was responsible for repairing customer computers in-store and worked as store computer technician before the Easy Tech program was rolled out.  I was asked by management to assist in taking a proper inventory in a nearby store plagued with inventory discrepancies, and later was tasked by district management to assist in the final stages of building, ""plan-o-gramming"" and stocking the Monticello, NY Staples location.  I received numerous ""S"" pins which signify outstanding customer service being reported to corporate.          Education      GE - Residential Energy Auditor , Energy Management and Systems Technology/Technician  :   Technology   2014       Ashworth College   City  ,   State  ,   USA     GPA:   Delta Epsilon Tau Honor Society, Alumni Society     Delta Epsilon Tau Honor Society, Alumni Society         Undergraduate Certificate in Computer Information Management , Computer Technology/Computer Systems Technology Online Courses  :   Technology   2010       Ashworth College   City  ,   State  ,   USA             Associate of Arts and Sciences (A.A.S  :   Business Administration, Management and Operations Business Management Club   2009       SUNY Orange   City  ,   State  ,   USA      Business Administration, Management and Operations Business Management Club         Skills      Sales Software: Salesforce.com, TapScan  CMS:  Joomla, WordPress  Desktop Publishing Software: Photoshop, Illustrator   Plethora of hardware repair and diagnostic skills  Experienced Desktop Support and trainer      ",INFORMATION-TECHNOLOGY
"         TEACHER       Summary      Experienced, detail-oriented Program Manager with excellent communication, problem solving and strategic planning skills. Passionate about networking, community engagement, building partnerships, training, and educational equity.         Summary of Qualifications          9 years of professional experience in teaching, facilitating, and training   Familiar with culturally responsive teaching   Cultivates relationships teachers  Exceptional organization and time management skills  Ability to multi task and remain flexible  Trained in business leadership and management  Member of Denver Metro Chamber of Commerce  Excellent presentation and communication skills: verbal, written and interpersonal   Proficient in Microsoft Office Suite       Trained in diversity and inclusion strategies  Experience in higher education   Masters degree in education  Experience with work based learning opportunities  Community Outreach Specialist  Certified in conflict and dispute resolution  Knowledge of educational trends, expectations, climate  Deep understanding ELA  Familiarity with Denver Plan            Experience      Teacher     Sep 2015   to   Jul 2017      Company Name   －   City  ,   State     Knowledge and understanding of DPS practices, framework, and mission  Collaborate with school administration, and Denver Public School leadership  Data driven instruction and curriculum design  Understanding of educational policy locally and nationally  Engaged with immigrant and refugee families, community leaders, and pre-collegiate
     programs for students in the Metro Denver area         Service Learning Coordinator     Nov 2013   to   Sep 2014      Company Name   －   City  ,   State     Created curriculum focused on job shadowing and experiential learning  Worked closely with parents and community to create engaging service opportunities  Planned trainings, conferences, and events around community engagement and service
      learning            Identified and recruited a broad range of speakers  Spoke on service learning and expeditionary learning panels  Managed budget         English Teacher     Aug 2012   to   Oct 2013      Company Name   －   City  ,   State     Worked with Japanese government to expand US and Japanese foreign relations  Taught high school students  Created and facilitated intercultural communication classes for adults         Site Director     Aug 2010   to   Aug 2012      Company Name   －   City  ,   State     Coordinated educational before and after school programs for over 250 students and their
      families  Managed adult and parent engagement classes and events  Created internship and job shadow opportunities  Partnered with Metro State, CU Boulder, University of Denver to create college preparedness workshops  Worked with Playworks- focused on conflict and dispute resolution and restorative justice  Trained in conflict and dispute resolution, mentoring, and restorative justice  Coordinated summer programs, hired and trained staff  Deep understanding of diversity and inclusion efforts in public education  Provided professional development opportunities to staff, mentors, and school
       administration  Facilitated trainings on diversity, homelessness, race, and restorative justice         Program Manager     Dec 2007   to   Aug 2010      Company Name   －   City  ,   State     Created pilot mentoring program for six urban schools funded by the Department of Education  Created job shadows and internships with local businesses   Gathered and analyzed data on community needs and interests      Solicited contributions and participation from local businesses to promote and improve community events and activities      Collaborated with community leaders, organizations and public agencies to promote the organization's community service programs     Monitored program budgets and costs to verify expenses were within budget parameters       Presented program developments to the community, city council and city manager         Collected and entered statistical data into databases             Certifications     Colorado Teaching Certification  ELA-E Certified   Conflict and Dispute Resolution Certification       Education and Training      MA  ,   Education   August 2015     University of Denver   －   City  ,   State     Education       Bachelor of Science  ,   Political Communications   May 2006     Emerson College   －   City  ,   State     Political Communications Magna Cum Laude       Skills      Training  Conference Organization  Microsoft Office Suite  Non-profit management        Activities and Honors      Urban Leadership Foundation of Colorado-Alum   Chamber Connect, Colorado Black Chamber of Commerce-Participant   Denver Center for the Performing Arts- Professional Advisory Board   Board Member PeaceJam Foundation- Mentor and Curriculum Advisor      ",TEACHER
"         SALES ASSOCIATE       Summary    Customer service oriented associate with over two years' worth of experience working with the public, and over 1 year's worth of money-handling experience. Core competencies include customer rapport, ability to maintain a positive attitude, and subtle persuasiveness by relating to the customer. Passionate and self motivated, with a drive to achieve excellence inside as well as outside of the workplace.      Highlights          Exceptional customer service  Sales expertise  Excellent communication skills      Customer rapport development  Basic Microsoft Office skills   Thrive in fast-paced environment              Experience     03/2016   to   Current     Sales Associate    Company Name   －   City  ,   State       Received and processed cash and credit payments for purchases as well as payments to Dillard's credit card.    Opened lines of credit.      Opened and closed the counter, including counting cash, opening and closing cash registers and creating staff assignments.     Worked as a team member to provide the highest level of service to customers.      Made courtesy calls to existing customers for upcoming event information and debuting new merchandise.           11/2015   to   02/2016     Receptionist    Company Name   －   City  ,   State         Conduct outgoing phone calls to collect members' billing information and process payments.    Operate Microsoft Lync to answer, screen, and forward calls, providing information, taking messages, and scheduling appointments.   Resolve customer complaints or redirect them to appropriate management.         02/2015   to   11/2015     Service Representative    Company Name   －   City  ,   State      Compile information about new accounts, enter account information into computers, and file related forms or other documents.  Handle inbound calls; resolve membership issues; answer customer inquiries; redirect phone calls to appropriate associates.  Understand and implement company policies as well as explain policies to customers in a straight forward and professional manner.  Operate register and process cash/credit transactions; opened and closed out registers.  Collect referrals and inform members of membership promotions for discounts and deals.          Skills    Excellence and experience in customer service, eager and fast learner, honest, advanced problem-solving, exceptional organizational skills      Education          Associate of Arts  :   General Business    Mesa Community College   －   City  ,   State      General Business Currently attending.       2014     High School Diploma      James Madison Preparatory School   －   City  ,   State           ",FITNESS
"         TRANSITIONAL HOUSING ADVOCATE       Summary     Diversified background in providing services to culturally sensitive issues that involve clients. Proven record of absorbing new concepts easily and adapting to highly demanding situations. Exceptionally strong interpersonal and teamwork skills. Exhibits dependability in performing work and willingness to accept responsibilities. Strong skills in appropriate levels of written and verbal communication necessary in the job description. Combined with abilities to maintain effective and productive working relationships with fellow employees, supervisors and the public.       Accomplishments      Facilitated Empowerment through Art classes for survivors  Facilitated Healthy Relationship classes/Parenting classes  Increased office organization by developing more efficient data base RPMS  Coordinated office assistant functions for team of 3 employees        Education          Associate of Science  :  Truckee Community College   -   Psychology    City  ,   State               1995   Associate of Arts  :  Southwester Polytechnic Institute   -   General Studies    City  ,   State              Interests    Currently serve as a volunteer for the Sexual Assault Response Team (SART), provide support to victims in crisis, document vital information related to assault, and make appropriate referrals available victims.      Additional Information      Currently serve as a volunteer for the Sexual Assault Response Team (SART), provide support to victims in crisis, document vital information related to assault, and make appropriate referrals available victims.        Skills     Peer counseling, customer service, database, documentation, Internet Applications, Excel, e-mail, office, Outlook, Power Point, Publisher, Microsoft Word, Personnel, policies, presentations, safety, transportation       Experience      Transitional Housing Advocate   09/2013   －   Current     Company Name     City  ,   State       Provide case management (goal planning, safety planning, resources, regular home visits)  Identify barriers to housing to prevent homelessness  Provide on-going education about domestic violence and sexual assault issues  Provide advocacy to help victims stay in their home (landlord tenant issues)  Manage multiple sources of funding through T-housing grant to assist victims          Mental Health Support Specialist   05/2013   －   09/2013     Company Name     City  ,   State       Behavioral Services.  Develop service recipient's basic living skills (e.g., social, domestic, and hygiene) through instruction and encouragement.  Coordinate and maintain service recipient's schedule (doctor appointments, professional team appointments).  Adhere to service recipient's behavior and health management plans (administration of medication, use of behavior modification techniques).  Maintain documentation on each recipient served.  Serve as a good role model to service recipients.          Administrative Assistant   03/2013   －   06/2013     Company Name     City  ,   State       Transcribe Tribal Council Meeting Minutes for the Tribal Chairman's office, prepare and submit minutes to appropriate persons and agencies per policy.          Community Liaison   06/2009   －   10/2012     Company Name     City  ,   State       Victims Sevicest Program Conduct all program client intakes and interviews, obtain and maintain information on health and social needs.  Explain program services, requirements and policy, procedures.  Obtain and track client data though RPMS.  Provide case management to victims in the safe house Provide peer counseling to victims in crisis, safety plans, goal plans  Stabilize victims with family needs through referrals to emergency shelter, childcare, clothing, food banks and to various temporary job agencies.  Provide transportation and supportive services for clients to appointments and provide court advocacy.  Coordinate and facilitate Healthy Relationship and Women's Empowerment groups.  Conduct outreach for the Domestic Violence Program at various events and make presentations to other social services agencies.  Gather, prepare and submit monthly and quarterly reports.  Maintain confidentiality per policy.          Elders Support Coordinator   05/2007   －   06/2009     Company Name     City  ,   State       Elders Program.  Elder Support Partner.  Maintain and Track client hours on State System (SAMS); prepare and submit monthly and quarterly reports to the granting agency.  Conduct all client intakes and interviews, assess each client on homemaker needs.  Assist Community Health Personnel with monthly luncheons and other elder related duties.  Provide transportation to the elderly to various appointments.          Technician III   01/2001   －   04/2007     Company Name     City  ,   State       Interview and explain laws, regulations and policies to customers.  Evaluate individuals for physical and mental abilities to operate motor vehicles.  Oversee technicians who were in training for driver's license for durations of three months at a time.  Provide customer service tactfully and diplomatically in difficult situations.       ",ADVOCATE
"         BEAUTY ADVISOR, MAKEUP ARTIST       Summary     I place great importance on working hard and being a reliable person. Therefore an employer can expect high quality performance and punctuality. I consider myself a student in every aspect  of my life, therefore I am driven, and I am optimistic about learning and applying. I am confident that I can use these qualities in any situation to provide excellent results and growth within the business/company I am a part of.       Highlights          Sociable, works well solo and in a team	  Excels at customer service and sales   Works well in fast-paced environment	  Great at prioritizing duties and multitasking      Works best in a creative environment  Excellent adaptability to any given situation  Excels at learning and teaching  Leads by example            Work Experience      Beauty Advisor, Makeup Artist  ,   07/2015   －   12/2015    Company Name   －   City  ,   State      Opened 2nd counter in Canada and 1st in Vancouver  Practiced pre-selling and making cold calls   Honed clienteling skills through detailed documentation of clients and follow ups  Networked with businesses outside of the department and utilized social networking platforms to increase regular foot traffic to the counter  Achieved individual and team sales goal for opening date of the counter  Gained Charlotte Tilbury's artistry training          Makeup Artist and Hair Stylist  ,   04/2015   －   12/2015    Company Name   －   City  ,   State      Curated makeup and hair looks according to wardrobe and style of photo shoot  Created new concepts with the stylist and photographer for photo shoots   Photos featured on B-Authentique online magazine          Makeup and Hair Artist  ,   03/2015   －   12/2015    Company Name   －   City  ,   State      Arrived before call time to set up station  Created makeup and hair appropriate for maternity photoshoot  Touched up hair and makeup when needed          Makeup Artist and Hair Stylist  ,   01/2015   －   12/2015    Company Name   －   City  ,   State      Organized photo shoots for magazine submissions  Designed makeup and hair looks according to theme of shoot  Photos published in Surreal Beauty Magazine  Assisted with lighting on location          Beauty Advisor  ,   10/2014   －   07/2015    Company Name   －   City  ,   State      Gained professional artistry training at NARS schooling sessions  Learned about product knowledge and specific ingredients  Worked as a team to set and achieve sales goals  Created events for loyal clients   Practiced visual presentation of cosmetics   Documented client information and created interpersonal relationships  Booked appointments and practiced makeup artistry          Freelance Makeup Artist  ,   10/2014   －   Current    Company Name   －   City  ,   State      Created contracts and invoices for every client  Created time lines for every wedding preparation  Provided makeup and hair trials for every bride-to-be  Practiced makeup and hair artistry for brides and bridesmaids  Gained professional and personal relationships with clients   Collaborated with other freelancing makeup artists and hair stylists           Makeup Artist, Hair Stylist  ,   09/2014   －   12/2015    Company Name   －   City  ,   State      Dance Choreography - Music Video

Producer and Choreographer: MJ Lee.    ""Element""and ""Story of
     Us""
  

Cocoa Tanning Salon - Nightclub Event

Owner: Kerri Leigh. Provided makeovers for

 Valentines day
     makeover station   Trade for Print - Langara Photography Student

Photographer: Teni Kim. Created face
     charts for different looks, and provided makeup
     and hair service for photoshoot
  

Blushing Boutique Fashion Show

Makeup Key: Gina Kang. Assisted Key
     Artist in replicating their creation, assisted in
     makeup and hair according to Key's directions, and worked in a
     timely manner  Holt Renfrew Spring/Summer 2016 Fashion Show Makeup Key: Sarah McInnes. Replicated look created by key on the models quickly and efficiently and assisted other makeup artists with application          Host  ,   08/2012   －   08/2013    Company Name   －   City  ,   State      Organized noted received onto Microsoft Excel  Mediated communication between the director and the clients  Recorded and copied focus group meetings onto DVD/CD disks to be sent out to affiliated companies  Screened participants to confirm they were applicable for each specific focus group study          Manager  ,   07/2012   －   09/2014    Company Name   －   City  ,   State      Maintained food quality consistency  Maintained customer service efficiency and consistency of quality  Managed social networking mediums (Facebook, Twitter, Website)  Opened and closed restaurant  Ordered required stock, maintained stock flow  Responsible for hiring and training new employees           Key holder/Sales Associate  ,   06/2011   －   12/2011    Company Name   －   City  ,   State      Practiced organization of clothing items - made sure the floor looked appealing to customers   Made sure customers walked out of the store with what they wanted   Top seller of the month for 3 months in a row   Learned to sell independently and as a team   Learned the importance of being preoccupied with work at all times   Responsible for closing/opening store as a key holder   Practiced inventory process every week          Education      2015    Blanche MacDonald Centre   －   City  ,   State  ,   Canada    Diploma    Global Makeup Artistry      Bridal Hair and Makeup  Makeup for Fashion  Airbrushing  Makeup and Hair for TV, stage, and film  Art and Tech  Special effects makeup  Makeup for Prosthetics   Digital makeup design          2014    Simon Fraser University   －   City  ,   State  ,   Canada    Bachelor of Arts    Communications     Bachelor of Arts: Communications 2014         Skills      Key Words:    Customer Service, Retail Sales, Contracts, Invoices, Managerial, Networking, Training, Excel, Payments, Voice, Point Of Sale, Pos, Pos System, Associate, Closing, Inventory, Sales, Sales Associate, Creative, Multitasking    ",APPAREL
"         DIRECTOR OF BUSINESS DEVELOPMENT       Executive Profile    My goal is to use my unique collection of expertise,
experience, and skills gained from my seventeen years as a construction
business development and marketing representative, five years managing a sales
force, six years helping my father run his historic home remodeling business, and
my college education to reach my full potential as an account executive by
helping Visio Financial Services achieve steady, long-term, sustainable growth
by building productive relationships with customers, co-workers, company
leadership, and other stakeholders.      Core Accomplishments       Sales and Marketing     Increased income 112% in 12 months in Austin  Increased market share from 20% to 70% in downtown Atlanta construction market in 12 months  Designed and executed branding plan to change the image of the organization, resulting in significant market share increase in each of 23 major U.S. cities  Investigated markets and target customer issues to create messaging strategy     Market Research     Defined industry segments and identified opportunities in 23 major U.S. cities  Discovered new opportunities in mature markets and developed and led the implementation of  plans to capture significant market share     Account Management     Managed various sized accounts and grew business by providing superb customer service  Successfully grew account sizes in 23 major U.S. markets  Trained local staff to continue the example of growing accounts through excellent client service        Professional Experience      Director of Business Development   04/2005   to   04/2015     Company Name   City  ,   State      Washington, DC I was called upon to develop and implement growth initiatives in the most difficult scenarios. Whether in low market share environments or during construction recessions or a combination of both, I significantly increased market share in any city to which I was assigned. Through my leadership and supervision, I expanded our market share in Miami, Knoxville, Minneapolis, Dallas, Austin, San Antonio, Tulsa, Los Angeles, Phoenix, Orlando, Denver, Tucson, Houston, New Orleans, Biloxi, New York City, Indianapolis, Birmingham, Nashville, Chattanooga, Sacramento, Modesto, and Fresno.   Following is a partial list of noteworthy accomplishments from those assignments:     Miami  - I developed relationships with building owners in downtown Miami and leveraged those relationships into a group meeting of 17 building owners representing 38 buildings. I delivered a PowerPoint presentation which led to the owners to insist that their building managers give us priority budding status on every project. This one action resulted in substantial growth for my organization.    Minneapolis   - Redesigned the business development program to focus on building relationships with end-users. As a result, the end-users would insist on using us on their projects. Using this approach, I was able to build enough relationships in the construction industry to experience significant growth, even during a downturn in the construction market.     Austin   - I took over the business development program of a unit which had steadily declined its market share. After investigating untapped opportunities, I launched an initiative to pursue a new market. The careful execution of my plan resulted in more than a doubling of business in under 12 months. The relationships built with general contractors and end-users led to expanding our market share into San Antonio, Waco, and Dallas.     Denver   - When I arrived in Denver, out of a list of 200 clients, only 8 were attending monthly informational and sales meetings. I repositioned the agenda away from a ""pitchy, preachy"" sales presentation to an informational, educational, and interactive format. Within three months, attendance at those meetings grew from 8 to over 90 attendees.          Director of Business Development/Political Relations Director   01/1998   to   01/2005     Company Name    North Carlolina, South Carolina, Georgia After only three months as a field representative in Augusta, Georgia, I was promoted to Director of Business Development covering North Carolina, South Carolina and Georgia. Shortly afterwards, I was also named the political director for the three states. During my tenure, I focused primarily on growing market share in Atlanta and Charlotte, leveraging client, political, and end-user relationships to grow market share by 90% in the three states, with growth over 100% in Atlanta alone. Following is a partial list of highlights from those assignments: I attended and addressed shareholder meetings of public companies in Atlanta and built personal relationships with CEO's and Directors from Suntrust Banks, Coca-Cola, Georgia Pacific, Genuine Parts (NAPA), Cousins Properties, Rollins (Orkin Pest Control), Equifax, Synovus Banks, and Georgia Power. Leveraged those relationships to secure work at projects for these companies and gained introductions to the executives of other end-users to provide even more bid opportunities. As Political Director, I endorsed and led labor and community groups to support the election of Shirley Franklin for Mayor of Atlanta, making Franklin the first female Mayor of Atlanta and the first African-American female mayor of any major city in the South. I also endorsed and served as labor liaison to Judge Denise Majette and used my contacts and influence to help her unseat Atlanta political powerhouse and multi-term United States Congresswoman Cynthia McKinney.  Additionally, I endorsed and assisted the successful campaigns of the first Hispanic elected to the Georgia State Senate and the first Hispanic elected to the Georgia House of Representatives.        Business Manager/Account Executive   01/1995   to   01/1998     Company Name     State     I served as an apprentice under my father until I graduated high school, and a house we rebuilt on Tradd Street in Charleston, South Carolina, was voted house of the decade in the 1980's by the Preservation Society of Charleston. During and after college, I developed my love for and honed my skills in sales and management while running local Firestone Automotive and Tire Stores and later, business-to-business direct cold-call sales for Transworld Systems, an accounts receivables solutions company.        Education      Bachelor of Arts  :   English   1991       Charleston Southern University   City  ,   State         

Completed degree in English
taking 15-18 hours per semester and working a full time job



throughout my college career.  

Served as Sports Editor/Reporter
for  The Buc 'N Print , the university's student operated weekly



newspaper.

            Executive Communication   2014       Dale Carnegie University   City  ,   State  ,   US      How to Communicate with Diplomacy and Tact - Emphasis on building relationships and conflict resolution.          10 Day Spanish Immersion   2005       Dartmouth University   City  ,   State  ,   US      I successfully completed the 10-day Spanish language learning course conducted by the Rassias Foundation through Dartmouth University.         Skills     




Business Development, Superb
Customer Service, Cold Calling, Relationship Building, Marketing, Market
Research, Various CRM software products including Salesforce, Salespoint, ZOHO,
and Outlook, Developing Marketing Materials, Complaint Resolution,
Business-to-business, Cabinets, Sales, Directing Large Teams, Motivating Team
Members, Identifying and Capturing New Markets, Public Speaking, Problem
Solving, Critical Thinking, Leadership, Performance Analysis, and Budget
Development and Forecasting

    ",BUSINESS-DEVELOPMENT
"         PROGRAMMATIC MEDIA SUPERVISOR           Work History            Company Name                Experience     04/2017   to   Current     Programmatic Media Supervisor    Company Name   －   City  ,   State      Directly oversee a group of Programmatic Associates & Managers on their day to day responsibilities across 5 major pieces of agency business
Drive senior Media staff to innovate and automate their media plans through the self-service team
Formulate proposals for new client opportunities involving data driven audience buying and remarketing
Create and foster relationships with tech providers, data companies and inventory sources throughout the programmatic landscape.         04/2016   to   03/2017     Manager    Company Name   －   City  ,   State      Execute, manage, and optimize online media campaigns for agency clients through Demand Side Platforms
Evaluate data fields from multiple sources to highlight key performance indicators
Offer consultative support to media teams surrounding programmatic buying.         08/2015   to   04/2016     Media Planner    Company Name   －   City  ,   State      Act as day to day Account Manager for a set of clients cumulating over 10MM in media budget
Develop innovative online and offline media recommendations that align with the brands business goals
Train Assistant Planners on the basics of account management, media planning and industry best practices
Own and manage status meetings in regard to paid media programs with client and vendor partners.         02/2015   to   08/2015     Digital Media Strategist    Company Name   －   City  ,   State      Communicate rationale and reasoning behind integrating digital media such as Programmatic Display, SEM, Online Video, Mobile and Social into the overall media recommendation
Direct Activation Team on media plan strategy while overseeing the buying process from initial RFP to final reconciliation of vendor invoices.         12/2013   to   02/2015     Digital Media Analyst    Company Name   －   City  ,   State      Appointed as Digital Point of Contact for several key accounts involving heavy online CPA & ROI strategies
Manage client deliverables for creative, tracking and payment
Implement tagging strategy, build dashboard reports and set KPI's to gauge success of digital campaigns
through data analysis.         02/2013   to   12/2013     Development Assistant    Company Name   －   City  ,   State      Worked with Research team to handle requests from across the agency requiring research analysis software such as comScore, Nielsen, Scarborough and MRI
Transitioned onto Account Team to work on National and Regional Direct Response clients.          Education and Training     May 2010     BA  :   Broadcasting & Mass Media    TEMPLE UNIVERSITY : SCHOOL OF COMMUNICATIONS AND THEATRE   －   City  ,   State      Broadcasting & Mass Media        Skills    account management, agency, automate, budget, CPA, client, clients, data analysis, inventory, media plans, media plan, media planning, meetings, proposals, Research, RFP, strategy, Video     ",DIGITAL-MEDIA
"         HR MANAGER/BUSINESS PARTNER           Summary    A Human Resources Business Partner with extensive experience aligning HR strategy with business strategy for assigned business groups. Employee Relations Coaching/Mentoring Talent Acquisition Salary Planning Organizational Design Workforce Planning Talent Management Succession Planning Change Management Development       Highlights          Lominger Korn/Ferry Certifications: Talking Talent, Succession Architect, Voices 360 and  Leadership Architect HRIS – Workday, PeopleSoft, Oracle, HR Workways / Taleo  Excellent Written and Verbal Communication Skills  Self-motivated, detail oriented, organized, customer focused  Maintains high level of confidentiality  Proficient with MS Word, Excel, PowerPoint, Outlook   Performance management strategies  Employment law knowledge  Employee relations  Manager coaching and training  HRIS applications proficient      Talent management  Employee Relations  Coaching  Talent Acquisition  Workforce planning              Experience      HR Manager/Business Partner    January 2000   to   January 2014     Company Name   －   City  ,   State      Point of contact for multiple business groups of 400+ employees including various support groups Finance, Legal, IT, etc.) and other business units such as Manufacturing, Marketing, and Service.  Strategic Business Partner – Partnered with Vice Presidents, Directors, and other management on workforce planning, talent management, change management, and building organizational capability.  Employee Relations - Responded to and facilitated the resolution of employee relations issues (i.e.  performance concerns, investigations, terminations, and day to day questions).  Partnered with legal counsel as needed.  Talent Management - Provided coaching and feedback to managers and employees on talent management activities including performance management, training and development, organizational capability assessment, strategy and planning.  Facilitated annual calibration, salary planning, and talent reviews.  Workforce Planning - Partnered with Talent Acquisition to drive recruitment strategies and processes including review and approval of requisitions and strategy sessions.  Partnered with management on their staffing requirements, identified skill gaps, analyzed and communicated trends, and implemented retention initiatives.  Designed, developed and executed HR plans within assigned business groups to support overall corporate and business unit direction.  Partnered and collaborated with other HR functions (i.e.  Compensation, Talent Acquisition, HRIS, T&OD) to develop, implement, maintain and deliver, value added companywide service to both management and employees.  Change Management:  Facilitated and managed organizational change such as reorganizations, leadership changes or reductions in force.  Compliance:  Assured client group compliance with legal requirements across diverse areas of human resources.          Senior Human Resources Generalist    January 1997   to   January 2000     Company Name   －   City  ,   State      Point of contact for client group of 400+ employees in a fast paced, high volume-manufacturing environment.  Strategic business partner with Vice President, Directors, and other management.  Kept executive updated on areas such as morale issues, hiring needs, headcount, effective communication and management style, etc.  Talent Acquisition: Managed a work load of 50+ open requisitions at any given time (Exempt and Non-exempt positions) Employee Relations: Handled employee relations' issues for client groups (i.e.  performance, sexual harassment, violence, investigations, mediations, terminations and day to day questions).  Benefits:  Administered benefits and compensation and tracked leave of absences.  Workers Compensation:  Filed and monitored Workers' Compensation claims, and OSHA reporting.          Associate Human Resources Representative    January 1992   to   January 1997     Company Name   －   City  ,   State      Administered company benefit programs for 800 employees including Flexible Benefits, 401(k), and COBRA; maintained vendor relations; prepared monthly insurance billings.  Employee relations:  Responsible for employee relations issues for a client group of 100 employees.  New Hire Orientation:  Conducted weekly new hire orientation to all employees including management.  Events:  Developed, coordinated, and promoted employee events and award programs (i.e.  health fairs, seniority awards Wellness Program:  Developed and managed the Wellness Program.  Workers' Compensation: Filed and monitored Workers' Compensation claims, and OSHA reporting.  Leaves of Absence:  Processed and tracked leave of absences.  Staffing:  Supported the recruiting function.          Education      B.S   :   Business Administration      California State University   －   City        Business Administration        SPHR Certification – (2010-present)
HR Certification Institute                Professional Affiliations    Society of Human Resource Management      Skills     Architect, Benefits, billings, calibration, Change Management, coaching, client, detail oriented, direction, Employee Relations, fast, Finance, hiring, HRIS, HR, human    resources, insurance, Leadership, Legal, Marketing, Excel, Outlook, PowerPoint, MS Word, Oracle, organizational, PeopleSoft, performance management, processes, recruiting, recruitment, reporting, Self-motivated, Staffing, strategy, Strategic, strategy and planning, vendor relations, Verbal Communication Skills, Excellent Written    ",HR
"         FINANCE BUSINESS PARTNER           Summary     Finance Business Partner adept at effectively managing financial needs of various Corporate functions including auditing, and providing analytics of periodic performance results. Areas of expertise include budgeting, forecasting, allocations, cost reductions, project management and fostering client relationships.       Highlights          Strategic and financial planning expert  SOX Compliance  Oracle ERP (Enterprise Resource Planning), and Hyperion Planning software  Financial planning and forecasting, Data analysis      Customer relations  Data trending and Projections             Accomplishments     Increased cost-effectiveness by (XX)% through compliance enforcement and implementation of a rigorous quality control system.       Experience      Finance Business Partner    November 2009   to   Current     Company Name   －   City  ,   State      Responsible for financial planning of 5 - 6 corporate functions (Center of Excellence), including budgeting, forecasting, variance analysis, reporting with relevant analytics.  Monthly financial review and recommend cost management.      Responsible for completing financial and business reviews of various Hertz operations including the following: Sarbanes Oxley (SOX), NA Treasury and Financial Operations - Evaluated control effectiveness over Treasury Operations (cash management) and Financial Operations (Investments, debt leveraging, and derivative transactions).  Coordinated reviews with PricewaterHouseCoopers (PwC) to ensure accurate Financial Reporting.  HERC Fleet Operations - Evaluated the efficiency and adequacy of internal controls over HERC fleet operations (depreciation, equipment disposal, maintenance, product support and warranty) within the corporation's equipment rental division.  Sarbanes Oxley (SOX) Corporate Tax Audit - Verified control effectiveness over the 2006 Hertz Tax Provision calculations (Deferred Income Taxes, Effective Tax Rate (EFT), and Tax Provision).  Hertz Annual Bonus Audit - Verified the accuracy of 2004, 2005, and 2006 Hertz Annual Bonus Awards in accordance with bonus plan specifications approved by the Compensation Committee for the various Hertz Divisions.  Hertz Claims Management - Reviewed effectiveness and adequacy of internal controls over Hertz Claims Processes.  Evaluated workers compensation claims administered by Third Party Administrators (TPA), and ensured adherence to Federal and State regulations.  Licensee/Franchise Audits: International Franchise Audits - Reviewed the operations and revenue reported by the following licensee.  Audited two licensees with operations in Yucatan and Sonora States of Mexico, (Nov 2006), which resulted in a $500K and $100K assessment respectively.  Audited the Costa Rica Licensee (Sept 2005), resulted in an assessment of $81K.             January 2003       Company Name   －   City  ,   State      Analyzed historical data (transactions) to determined transaction rate that maximizes process flow at the store checkouts (point of sales).  Identified lack of excess capacity at store checkouts points and under utilization of existing labor force (improper scheduling procedures).  Recommended a pull scheduling system to replace the generic scheduling procedure and training of employees to perform multifunctional roles that created dependable excess capacity.  Increased cost efficiency, projected at $1.5M per annum.             September 2004   to   October 2004     Company Name          Review operations of the South Capital U-Haul location to identify inefficiencies and recommend process improvement to increase profitability.  Defined, measured and analyzed customer needs to enhance operational controls at the location.          Manager    January 1998   to   January 2000       Analyzed and introduced a financial profitability model that realized a 15% revenue growth from capitalizing on the spill over effect of competitor's promotion.  Reorganized departmental structure and introduced electronic scan receiving procedures, which increased labor productivity and technological efficiency by 50%.  This saved the company $3000 per week in payroll expense.  Reduced inventory holding cost and doubled truck deliveries, eliminated excess storage charges incurred from truck deliveries, and enhance company's just-in-time ordering process.          Education      Cultural Exchange Program   :     7 1996    MONTCLAIR STATE UNIVERSITY   －   City  ,   State  ,   United State            Master of Business Administration   :   Finance and Operations  ,   5 2004    GEORGETOWN UNIVERSITY, The Robert McDonough School of Business   －   City  ,   State       Finance and Operations (MBA)         Bachelor of Science   :   Statistics  ,   4 1996    UNIVERSITY OF GHANA   －   City  ,   State  ,   Ghana     Statistical Analysis and Mathematical theory         Skills     Budgeting, Cost management, Financial Reporting & Analytics, Investments and return on investment (ROI, NPV, and EVA), Process improvement,  Sarbanes Oxley, Scheduling, SOX - Tax footnotes, Inventory Management, Receiving, sales,        ",FINANCE
"         ACCOUNTANT II       Summary    A Professional Accountant with more than 10 years of full-range, progressive accounting experience in general accounting and financial reporting. I have a solid understanding of GAAP and experience in Regulatory (Statutory) STAT Accounting Principles. Also with proven ability to manage multiple assignments while meeting tight deadline schedules. Possess reputation as a self-directed professional with excellent problem solving and analytical and communication skills.
I also have a proven track record of performing work in an ethical manner while consistently maintaining the integrity of all financial data. Specialized expertise in data review and analysis, finding resolutions to identified issues and creating accounting reports and recommendations to my findings.      Skills          Month-end close activities - Reconciliations/Analysis  Accounts Payable & Accounts Receivable  General Ledger Entries & Audits  Research, Investigation & Resolution  Financial Analysis & Reporting  Business Accounting Process Improvements  Microsoft Office Proficient  Fixed Asset Accounting  Cash and Bank Reconciliations  Intercompany Accounting      Business Property, Income, Sales & Use Tax Return Preparation     Complex Expense Reporting & Reconciliation  Financial Statements & Preparations  Grants & Contracts Accounting  Hospitality/Golf Course Accounting  Regulatory/Statutory Accounting Principles  Property Management & Lease Accounting              Experience      Accountant II   10/2016   to   Current     Company Name   City  ,   State       Responsible for CL500 - Events Clearing.  Revenue 506000, 570496/670496.  LB49R no Other Revenues.  Month End Deficit Funds and Account Analysis.  Run allocation and reconciliation Admi.  Fees on Revenues (FDN 6%, 49R 5%).  Journal generate CRG, CPG, CTL, CFM, CPP and CPS.  Responsible to review 90-days & over (Grants) and 30 days (Others) Accounts Receivable.  Account reconciliations.  Clean the M0380 Fund Balance.  Daily AR Payment Application.  Responsible FDN-GL Inbox.          Grant Accountant   09/2014   to   11/2016     Company Name   City  ,   State       Responsible for independently performing a full range of work in general accounting and financial reporting using knowledge of generally accepted accounting principles and practices and a working knowledge of governmental accounting methods.  Monthly account reconciliations (AR & Revenue Collected in Advance for Grants).  Monthly recon for drawdown grants.  All federal drawdowns.  Journal entry preparation & review JEs from GCAs.  Invoice/billing for Grants.  Send out billing status to GCAs.  Prepare JE on 6% Grants admin fee.  Prepare F&A journal entry (bi-monthly).            Prepare Prepaid (On-Account) billing.  Prepare monthly ""Unbilled for Grants"".  Prepare Over expenditure schedule.  Prepare list of invoices billed.  Review A-133.  Others requests from ORSP.  FFR quarterly.  Grants related special projects.          Accountant   07/2011   to   09/2014     Company Name   City  ,   State       Independently prepare and timely filing of multiple, complex quarterly and annual statutory filings, supplemental filings related to Health Care Insurance industry to 49 other states and assisted in annual audit of financial statements.  Perform and resolve moderately complex problems and/or conduct moderately complex analyses, including non-standard requests;.  Prepare and record journal entries in accordance with SAP and Medical Loss Ratio (MLR) requirements;.  Communicates regularly with other departments in the enterprise including inquiries on particular results of findings and analyses;.  Participate on working groups to develop and communicate innovative approaches for continued improvement in efficiency and effectiveness;.  Prepare reports for the Board Package and footnote disclosures;.  Assists in the Capital planning for the entity;.  Coordinates quarterly close calls with entity executives to review the filings;.  Performs financial calculations in compliance with State statutes and generate reports as a result of these calculations;.  Maintains the integrity of the various account balances and ensure the entity's compliance with statutory requirements meticulously following company policies and procedures including proper referencing of supporting work paper;.          Senior Accountant   10/2005   to   07/2011     Company Name   City  ,   State       Promoted to the senior accountant position and is responsible for 20 separate general ledger book of accounts, including commercial, residential and golf course entities.  Ensure proper and timely recording of financial transactions in the general ledger in accordance with GAAP and internal control standards.  Manage GL interface (from various systems) to ensure accurate posting.  Reconcile claim A/R and payments for various revenue streams.  Manage reserves and write-offs.  Communicate and support analytical findings.  Pursue resolution of business issues impacting the financial statements in a proactive and independent manner.  Prepare journal entries including appropriate documentation.  Ensure that the General Ledger and sub-ledger are reconciled and that reconciled items are resolved.  Prepare schedules, supporting documents, and variance analyses for management.  Prepare account reconciliations for moderate to complex accounts and review account reconciliations with the management.  Participate in month-end close activities.  Assisted the Controller in the analyses and understanding of a complex equity accounting transaction from the purchase of the company, to the setting up and maintenance of the general ledger and creation of financial reports.  Assist the Accounting Manager in the coordination of the Annual Audit by both the Internal & External Auditors; preparation of the Annual Audit Disclosures.  Coordinates with Treasury regarding wire transfer for various payments.  Managed fixed assets records for said companies, including construction in progress reports, preparation of depreciation reconciliations.  Prepares and calculates the deferred revenue (rents) adjustments and comply with the FASB 13 requirements regarding rent escalations.  Review leases and rent roll with Lease administrator.  Assists Lease Administrator in the tenants Accounts Receivable and CAM expenditure reconciliations.  Conducted research and presentation to the department a GAAP and FASB matter that was important and of use in the accounting of the various entities within the organization which increased the awareness and understanding of the staff.  Coordinates the billing of borrowers for interest payments on Notes Payable.  Created a complex spreadsheet that streamlined the process and calculation of deferred revenue as well as establish an information source for other reportorial requirements.  Prepares Financial Statements, Management reports, schedules and summaries.  Prepares and submit Annual Business Property Taxes and monthly Sales Taxes.  Liaison between the Farm management & the company in terms of reportorial requirements.  Interacts with the other Accountants and employees of the company.          Assistant Loan Underwriting Manager   06/2003   to   10/2005     Company Name   City  ,   State       Evaluates and write recommendation for approval of loan applications for multi-family dwellings based on financial ratios derived from borrowers' financial information and a study of the market activity.  Exercised good interpersonal skills with borrowers and communicates with them on a regular basis.  Interact harmoniously and fostering professional relationship with the other units of the department.  I earned 2004 Employee of the Year Award.          Internal Auditor   04/2002   to   06/2003     Company Name   City  ,   State             Staff  Accountant   10/2001   to   03/2002     Company Name   City  ,   State             Branch Cashier (last position)   11/1995   to   06/2001     Company Name   City  ,   State             Regional Financial  Analyst   08/1990   to   10/1995     Company Name   City  ,   State             Education and Training      Certified Public Accountant (CPA licensed in the Philippines)     11/2001       University of the Philippines    A hardcopy of the document is available upon request.        Masters  :   Management Business Management        Management Business Management        Bachelor  :   Business Administration Accounting        Business Administration Accounting        Skills    Account reconciliations, Accounting, accountant, general accounting, Accounting Manager, Accounts Payable, Accounts Receivable, AR, Balance, Bank Reconciliations, billing, book, bi, interpersonal skills, Contracts, Controller, Certified Public Accountant, CPA, documentation, equity, ESSBASE, Expense Reporting, filing, Financials, financial, Financial Analysis & Reporting, financial reports, financial reporting, Financial Statements, Prepares Financial Statements, fixed assets, Funds, General Ledger, GL, Grants, Hyperion, Insurance, JD Edwards, ledger, Notes, market, Microsoft Office, Enterprise, Peoplesoft, policies, progress, Property Management, recording, rent roll, Research, Sales, SAP, spreadsheet, Taxes, Tax Return Preparation, Treasury      Affiliations     Volunteer as an Assistant Treasurer with  An Taclobanon Association of So. California (ATASCa)   2015-Present    ",ACCOUNTANT
"         GENERAL  MANAGER       Summary    company that would offer growth within the organization.  I am easily adaptable, maintain  a high regard for attention to detail, and I bring a strong background in coaching/development  of teams.       I am looking to work for a company that will utilize my talents to the fullest while offering opportunities for growth. I want to work within a partnership that will challenge me to my fullest potential.      Highlights          Retail inventory management  Store opening and closing procedures  Store operations  MS Office proficient      Outstanding communication skills  Exceptional leader  Team-oriented  Recruiting and interviewing            Accomplishments    I have often been depended on for training new managers and staff from different locations within the company I work for.  I am currently working on rewriting the Standard Operation Procedures manual as I am fully knowledgeable of the company's standards and policies.        Experience      General  Manager   10/2013   to   09/2016     Company Name   City  ,   State      Opened a new store location and assisted in recruiting and training new staff.    Stocked and restocked inventory when shipments were received.    Reorganized the sales floor to meet company demands.   Design and implemented customer satisfaction metrics.   Determined staff promotions and demotions, and terminated employees when necessary.   Completed a series of training sessions to advance from Assistant Manager to Store Manager.   Completed weekly schedules according to payroll policies.   Trained all new managers on store procedures and policies.   Trained staff to deliver outstanding customer service.  Analyzed marketing information and translated it into strategic plans.   Contributed to merchandising ideas at team sale meetings.   Worked closely with the district manager to formulate and build the store brand.             General   Manager   05/2010   to   06/2013     Company Name   City  ,   State      Addressed customer inquiries and resolved complaints.   Delivered excellent customer service by greeting and assisting each customer.   Stocked and restocked inventory when shipments were received.   Reorganized the sales floor to meet company demands.   Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.   Completed a series of training sessions to advance from Assistant Manager to Store Manager.   Trained all new managers on store procedures and policies.   Completed weekly schedules according to payroll policies.          General Manager   09/2008   to   07/2010     Company Name   City  ,   State      Delivered excellent customer service by greeting and assisting each customer.   Opened a new store location and assisted in recruiting and training new staff.   Design and implemented customer satisfaction metrics.   Stocked and restocked inventory when shipments were received.   Reorganized the sales floor to meet company demands.   Determined staff promotions and demotions, and terminated employees when necessary.   Completed a series of training sessions to advance from Assistant Manager to Store Manager.   Completed weekly schedules according to payroll policies.   Trained all new managers on store procedures and policies.   Wrote order supply requests to replenish merchandise.   Trained staff to deliver outstanding customer service.   Addressed and corrected sales staff communication issues in a tactful and effective manner.          General Manager   11/2002   to   08/2008     Company Name   City  ,   State      Addressed and corrected sales staff communication issues in a tactful and effective manner.   Analyzed marketing information and translated it into strategic plans.   Trained staff to deliver outstanding customer service.   Wrote order supply requests to replenish merchandise.   Worked closely with the district manager to formulate and build the store brand.   Trained all new managers on store procedures and policies.   Completed weekly schedules according to payroll policies.   Opened a new store location and assisted in recruiting and training new staff.          Apparel Manager   09/1998   to   08/2002     Company Name   City  ,   State      Delivered excellent customer service by greeting and assisting each customer.   Addressed customer inquiries and resolved complaints.   Stocked and restocked inventory when shipments were received.   Reorganized the sales floor to meet company demands.   Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.   Wrote order supply requests to replenish merchandise.   Trained staff to deliver outstanding customer service.   Contributed to merchandising ideas at team sale meetings.          Education      Associate of Science  :   Biology    Florida International University   City  ,   State       Biology        Languages    fluent in Spanish and some Italian      Skills    Coaching, Inventory Control, Italian, MS Windows, Oracle, Payroll, sales, Scheduling, fluent in Spanish, Staff Development, 55 WPM, Visual Merchandising   ",APPAREL
"         ENGINEERING SPECIALIST       Summary     Accomplished, ambitious and influential team leader with 24 years of diverse project management experience spanning the design, manufacturing, operations, logistics, systems engineering and test & evaluation disciplines.  A jack of all trades, out of the box thinker, tackling and resolving the most challenging problems encountered by the organization, by utilizing sound judgment and experience.   Demonstrated ability to manage projects of significant importance to the program while meeting cost, schedule and scope constraints set by stakeholders.         Certifications     Project Management Professional (PMP) - 2011       Highlights          Project Management  Secret Clearance  Risk management  Performance tracking and evaluation  Team building      Project analysis  Leadership mentoring  Business and requirements analysis  Operations management  Decisive leader             Experience      Engineering Specialist   01/2004   to   Current     Company Name   City  ,   State      •Extensive planning, coordination & systematic execution led to a cost savings of $1M, meeting all contract deliverables during a 1.5 year test program.  •Bid & proposal lead for the IPT, efforts resulted in convincing customer to add additional scope, increasing contract value by $1.2M.  •Co-authored & presented multiple professional papers to symposiums, one of which was selected best paper by the Military Sensing Symposium.  •Project manager on highly visible competitive project with significant influence on future contracts valued in excess of $75M.    •Considerable experience & knowledge of project management, from small to medium projects ($150K-$49M).  •Managed program risk for multiple projects, bringing several long term risks to closure through engaged leadership & optimization of dated processes.  •Experienced in development of business development campaign plans, technology road maps & marketing efforts for large scale programs.  •Demonstrated ability to work without supervision & manage a distributed workforce to accomplish project deliverables on time & within budget.  •Led complex modification efforts for combat vehicles which totaled more than $3M per vehicle.  •Success designing project metrics for various types of projects; tracked & brief these metrics to senior management.  •Managed contract survivability requirements for ACAT1 program under OSD DOT&E oversight.  •Designed breakthrough vulnerability reduction technology for GDLS pending patent.  •Managed over 30 external contractors from initiation to project closeout.  •Working in an ISO9000 certified organization, experienced with process development & improvement.  •Conducted briefings on project results to various audiences ranging from corporate executives to general officers covering the appropriate level of detail at each level.  •Experienced with the security & processes of COMSEC devices, weapons and classified IT resources, over 14 years experience working in a classified environment.              Senior Technical Support Specialist   01/2002   to   01/2004     Company Name   City  ,   State      •Developed the first platform integrated Battle Damage Assessment & Repair (BDAR) program for the Expeditionary Fighting Vehicle.  •Able to troubleshoot combat vehicle subsystems & conduct root cause analysis to identify source of failures, writes corrective action proposals to address issues.  •Authored & validated Battle Damage Assessment and Repair tasks into Interactive Electronic Technical Manual (IETM).  •Designed platform specific BDAR kits for both operator & maintainer while staying within a stringent weight and monetary budget.  •Developed a program standard for marking all fluid & electrical lines on combat vehicles to allow for quick recognition and repair on the battle field.  •Responsible for budgeting, planning, resourcing, & execution of contractor support for BDAR related events, including: armor characterization, ballistic vulnerability testing & full up system live fire.  •Responsible for contractor deliverables including: Technical Manuals, BDAR kits & training materials.         Tank Platoon Sergeant   07/1991   to   01/2002     Company Name   City  ,   State      •Tank Platoon Sergeant of 70 soldiers during peacekeeping & combat operations.  •Graduated in top 10% of class for all professional development courses attended.  •Identified as one of the top 5% of the Army's tankers by graduating the Abrams Master Gunner School which has a failure rate of 85%.  •Responsible for the planning, resourcing, and execution of gunnery training, incorporating both simulation and live-fire exercises, for 14 M1A1 tank crews (56 soldiers) in a tank heavy division  •Maintained & accounted for twelve tactical vehicles, resulting in a 98% operational readiness rate while deployed.   •Selected as soldier of the month/quarter on three separate instances in a unit of 5000 personnel.         Education      Graduate Certificate  :   Project Management   2010       University of Maryland University College   City  ,   State               MBA  :   Management   2004       Strayer University   City  ,   State               Bachelor of Science  :   Internetworking Technologies   2003       Strayer University   City  ,   State            ",ENGINEERING
"         VISUAL ARTS TEACHER       Summary       Art education professional  driven to inspire students to pursue academic and personal excellence. Strives to create a challenging and engaging learning environment in which students become life-long scholars and learners. ​         Highlights          Rated Master Teacher  NAEA member, TAEA member  Multi-media instruction  Committed to cultivating student leadership  
















Excellent classroom management        Social media savvy  Traditional fine art skills   15 years experience in art education  
















Lesson plan development

  
















Detail-oriented            Accomplishments      January 2017-Led 200 adults and students in art installation in Chiang Mai, Thailand.      Featured in local and international art exhibitions.   







Judging numerous state and regional art meets   







SBISD Volunteer of the Year 2010 (Mentor)   







Texas Association of Private and Parochial Schools- State Art Meet Director   







NAEA chapter sponsor   







Deans List 2 semesters   Rated Master Teacher in public school system        Group Exhibitions      2014   IMAGO-Redemption, juried exhibition, Houston, TX  2014   18 Hands Gallery, juror Jay Hill, Houston TX  2014   Monumental Metal Works, Riddle Gallery, Bryan, TX  2015   8th Annual Cameo Emerging Artists Exhibition, Baytown, TX  2015   Kuntsthaus, Artist in Residence Exhibition, Salzwedel, Germany  2015   Under the Radar , curator Sally Sprout, Williams Tower Houston, Tx   2016   Holiday Group Exhibition, Samara Gallery, Houston, Tx  2016   Rising Eyes of Texas, prize juror-Anna Stothart, Rockport Center for the Arts   2016   IMAGO-In His Name, juried exhibition, Houston TX   2016   Beeville Art Museum, juried Texas Artist Exhibition, Beeville, Tx  2016   TeaPlusArt, juried exhibit by Clayhouston members, Houston, Tx  2016   The Jung Center, Spirit and Matter, juried exhibit, Houston, Tx  2017   Hardy and Nance Studios, Black and White exhibit, Houston, Tx  2017   Donum Gratia, Juried, Houston, Tx        Experience      Visual Arts Teacher   02/2011   to   05/2014     Company Name   City  ,   State         Challenged and motivated students through in-depth lectures and discussions.   Lectured and communicated effectively with students from diverse backgrounds.   Inspired students to translate their academic interests into the real world by taking positive actions in the visual arts. Served as faculty sponsor for  NAHS  student club. Introduced students to the concepts of college writing.    Advanced Art II and III and Digital Design  http://swh.springbranchisd.com/             Visual Arts Teacher   08/2010   to   02/2011     Company Name   City  ,   State         Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty.     Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.     http://hhsep.com/.      ​         Visual Arts Teacher   07/2009   to   01/2011     Company Name   City  ,   State       Founding Member of Christian 501(c) 3. Organized and presented weekly hours of visual art hands-on activities.  Designed and created daily lesson plans for activities.      http://www.newspringcenter.org          ​           Visual Arts Teacher   02/2008   to   02/2009     Company Name   City  ,   State        Implemented lesson plans focused on age and level-appropriate historical art lessons.    Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success.   http://www.cityartworks.org/            Visual Arts Teacher   02/2000   to   02/2006     Company Name   City  ,   State       Initiated Award Winning Art Program
       http://www.faithwest.org/.    Designed lesson plans focused on age and level-appropriate material.     Developed, administered and corrected tests and quizzes in a timely manner.       Established and enforced rules for behavior and procedures for maintaining order among a class of 18 students.    http://www.faithwest.org/.            Founding member of  501(c) 3 Vice Chairman 2010 and Board Member   02/1995   to   02/2011     Company Name   City  ,   State       Formulated policy, drafted mission statement,  Initiated website  
      Volunteer high school teacher   http://www.cfmhouston.org/            Architectural Model Builder/Project manager   01/1981   to   05/1984     Company Name   City  ,   State       Oversee construction of large scale architectural models.          Education        Master of Fine Arts   2016       Houston Baptist University   City  ,   State  ,   USA             Texas Art Education Conference Yearly     ​           Graphic Design Course   2013       Kansas City Art Institute   City  ,   State  ,   USA               Advanced Placement Certificate   2006       Rice University   City  ,   State  ,   USA     Studio Art        Bachelor of Science  :   Art Education   1980       University of Wisconsin   City  ,   State  ,   USA             Skills            Word processing programs, Photoshop, Mac and Windows proficient  Enthusiastic people person  Advanced problem-solving  Great organizational skills  Excellent classroom management  Classroom community involvement         Personal Interests      Traveling-Trips to 16 different countries  Studying the different genres of art   Biking   Hiking  
      Scuba   Reading   Bible study and visiting art galleries.   Married 36 years with 2 married
      children     ",ARTS
"         ENGINEERING ASSISTANT         Profile     R etired Engineering Assistant with 25 years of telecommunications experience, excellent CAD drafting skills and quality clerical abilities.          Skills          Ability to utilize TIRKS, Switch, LFACs, Microstation, ICGS / IDDS, Word, Excel, RequestNet, AARDWOLF, ADTRAN, Microsoft Outlook, CCP, WSAM Image, Lotus Sametime, Fiber Brains, Ringbuilder, Plat Indexes, VENUe, WSAM-DC Fiber, Traffic Control and State Highway database, ASSIST, Workforce Management systems, and office switchphone  Self-taught skills in office party and event planning and decorating                Accomplishments      AutoCad Software Utilization     Produced drawings and maintained, archived and retrieved CAD files and drawing documents for the completion of engineering work orders.         Professional Experience      Engineering Assistant  ,   08/2006   to   12/2014    Company Name   －   City  ,   State      Utilized company computers and records to obtain information for the design and distribution of circuit service orders.  Interfaced with other organizations in order to facilitate accurate work order designs.  Used engineering methods, procedures and databases to prepare designs.  Used planning documents, field notes and databases to analyze data and prepare specific estimates, routine work orders and other projects for growth, relief, damaged plant and customer demand.  Endured physical field visits to identify incorrect and unsafe conditions and design corrective plant configurations.  Tracked and monitored construction and other departments , including contractors, to assure timely completion of issued engineering work orders.  Utilized computer drafting tools.  Negotiated, coordinated and communicated engineering matters to include permit applications and rights of way with Verizon personnel, private owners, customers, building contractors, utilities and government agencies.  Completed site visits on foot, occasionally on rough terrain and carrying engineering equipment.  Climbed ladders to enter Controlled Environment Vaults (CEVs), construction sites and potentially dangerous industrial areas.  Wore appropriate Engineering safety equipment, when required.  Performed daily clerical office work and additional duties as required.          Facilities Administrator  ,   09/2000   to   08/2006    Company Name   －   City  ,   State      Prepared diagrams, schematics, work orders, and maintained records by performing graphic or drafting functions from rough sketches.  Updated and maintained maps, logs, drawings, graphs, charts, land base drawings and schematics that comprise engineering OSP, electronic, copper, conduit and fiber facility records.  Utilized CADD (Computer Assisted Drafting Design), Microstation, and free hand drafting and lettering techniques to prepare and maintain records Maintained accounting records and adjustments.  Performed miscellaneous duties as required.  Actively used the mechanized support systems to update records, evaluate and resolve data errors, prepare cable transfer or rewire sheets, build terminals, facility addresses, cable information and post air pressure devices.  Acted as point of contact for engineering handoffs, facility checks, inquiries, information requests and etc.  Received calls regarding address verification.  Corrected and updated NTAS database to ensure accuracy for download to 911 database.  Updated system to reflect Clear Defective Pairs (CDP) requests.  Operated engineering office equipment.  Occasionally assisted the engineers on field site surveys.  Prepared vouchers Prepared Cost Work Orders and other specialized cost tracking orders for customer billing and administrative purposes.          Special Clerk  ,   10/1995   to   09/2000    Company Name   －   City  ,   State      Used engineering plats to trace out cable loop makeups.  Performed clerical office duties and other responsibilities as required.  Assisted Planners in updating and tracking cable facility records.  Ran work related office errands within the building.          Maintenance Administrator  ,   08/1992   to   10/1995    Company Name   －   City  ,   State      Answered customer complaint calls regarding telephone service issues.  Used office computer and database to effectively test and evaluate trouble on customer phone lines in order to determine necessary repair or maintenance as needed.  Volunteered to setup and decorate for office functions and events.  Worked with other departments to resolve repair and maintenance complaints on customer lines.          General Clerk  ,   11/1989   to   08/1992    Company Name   －   City  ,   State      Handled all office and clerical responsibilities as required.            Education and Training      Food Handler Certificate  :  Food Services  ,  1981    Keystone Job Corps   －   City  ,   State       •Completed Foodservice Trade program in record time and at top of the class   •Completed College Prep program which led to enrollment into West Virginia Institute of Technology          High School Diploma  :    1980    Chopticon High    －   City  ,   State       Trained and held a Data Entry Clerk position at  Patuxent Naval Air Base under the school Work-Study program         Health Education & Language Arts        West Virginia Institute of Technology   －   City  ,   State       Completed 2 years of coursework towards a Health Education and Language Arts degree, 1983           ADDITIONAL SKILLS AND QUALIFICATIONS     •Held clerical Government positions for the CCIR office and the Navy DIP (Deserter Information Point) office located at the Navy Annex in Arllington, VA. Duties included sending location information of AWOL military personnel to military MPs via computer and clerical office work.   •Held a Government clerk typist position for the O.J.C.S. (Office of the Joint Chief of Staff) office located at the Pentagon. Duties included typing military Awards, Certificates and Recognition letters.   •Certified Food Handler - 1981   •Assisted with the seasonal Red Cross Blood Drives at 3901 Calverton Blvd, Beltsville, MD                ",ENGINEERING
"         ASSOCIATE CLAIM PROCESSOR/MEMBER SERVICE ADVOCATE       Summary     After 29 years' of working in an industry that puts people at the forefront of their business, I have a proven track record of    
       building and maintaining relationships and an impeccable customer service background. My objective is to continue to put people first, build strong and long last relationships and to use my expertise in the customer service field, to give the customer an exceptional experience.         Skills          Customer service  Verbal and written communication  Team collaboration   Problem solving and decision making    Strong Analytics       Strong work ethic  Working independently and in a team environment   Strong leadership  Interpersonal skills             Experience     05/2013   to   Current     Associate Claim Processor/Member Service Advocate    Company Name   －   City  ,   State      Receive calls from customers regarding coordination of benefits  Respond accurately and promptly to customer concerns   Update system with additional insurance information   Initiate calls to providers to verify or request additional information required for accurate processing  Keep records of customer transactions and detail comments of inquiries  Organize customer inquiries to meet specific time frames   Examine new claims for pertinent information required for initial claim entry.  Evaluate and apply policies and procedures implemented for the processing of claims.  Review and execute request from internal departments,  providing feedback on findings  Research and execute adjustments on claims processed incorrectly   Resolve claim suspends by using the proper reference guides and systems for resolution.  Accountable for researching history records when determining claim processing issues and providing claim status to the lead processor and supervisor  Review claims for Coordination of Benefits with Medicare, Medicaid, and other insurance carriers  Collaborate daily with supervisor's, team leads and team members, to provide exemplary service to our customers         07/2011   to   05/2013     Claim Processor    Company Name   －   City  ,   State      Evaluated new provider and customer claims for information required for processing.  Identified claim discrepancies and determined appropriate resolution in processing.  Determined if claims should be returned, denied, or adjudicated based on policy and procedure manuals.  Trained temporary staff and new hire employees on claim processing, policies and procedures, and system applications.  Provided feedback to management regarding the progress of temporary staff and new hires and gave additional training and assistance where needed.  Reviewed and resolved claim inquiries regarding under/overpayments, benefits, pricing and rate issues.  Manually priced claims based on provider contract and required information.  Participated in and tested new systems during implementation and configuration of Highmark applications prior to turnkey.  Evaluated and tested new or managed care software programs and development
procedures used to verify that programs function according to user requirements.  Performed plan testing and produced status updates to management.  Systems used: TBS, BlueChip, IDM, ITS/Formats, BlueSquared, OCR.         07/2010   to   07/2011     Customer Service Representative    Company Name   －   City  ,   State      Managed customer and provider calls regarding benefits, eligibility and claims.  Reviewed benefits for understanding of applications and benefits.  Requested identification cards and Certificates of Credible Coverage.  Collaborated with providers in resolving claims issues in an effort to provide excellent service to our members.  Provided timely resolution and callback to provider's and customers regarding concerns.  Assisted members with online navigation of the BCBSDE website and assisted providers with NaviNet.  Systems used: TBS, BlueChip, IDM, ITS/Formats, Avaya Phone system.         01/2008   to   07/2009     Team Lead/BlueCard Host Adjustments    Company Name   －   City  ,   State      Provided subject matter direction to team members and assisted with complex claim issues.  Educated team on new claim processes, new and updated procedures, and system updates.  Performed audits on randomly selected letters sent to provider's.  Provided assistance to the supervisor by managing workflow and delegating work based on expertise.  Reported systems issues and benefit discrepancies to IT and configurations analyst.  Developed and modified letters to providers and contacted Home plans regarding claim issues.  Participated in compiling production reports and timesheets for management.  Reviewed and responded to inquiries from providers and BlueCard plans requesting adjustments to claims that were underpaid or overpaid.  Maintained production and quality standards.  Systems used: WGS, Inter-plan Messaging, Facets, ETM, Ultera, NetWorx, Citrix.         04/2007   to   01/2008     EDI Enrollment Specialist    Company Name   －   City  ,   State      Identified and resolved discrepancies on enrollment applications and group transmittals.  Processed request for additions, changes, reinstatements, and terminations.  Requested additional information as needed from marketing representatives, groups, and members.  Analyzed group enrollment forms for rate and tier changes, and updated MHS, Facets, MSIQ, and SLIQ.         12/2005   to   04/2007     Underwriting Assistant    Company Name   －   City  ,   State      Acted as a liaison to verify, research, track and monitor specific case issues.  Prepared information into MGU from specific, aggregate, benefits, and census reports.  Reviewed census, specific, and aggregate reports for correct calculations.  Followed up with client request and acted as a liaison for the customer and underwriter.  Provided support to underwriters in the quotation process for new business.  Gathered and input data into Sales and Underwriting systems to monitor and track quote activity.          Education and Training     Present       Behavioral Science    Wilmington University          Behavioral Science       1988       Accounting    Franklin Morris Business Academy          Accounting       1983     Diploma  :   General Studies    John W. Hallahan Catholic High School          General Studies        Skills    analyst, Avaya, Benefits, Citrix, client, direction, forms, IBM, insurance, letters, mainframe, managing, marketing, Messaging, SharePoint, navigation, OCR, Phone system, policies, pricing, processes, progress, quality, researching, research, Sales, supervisor, underwriter, Underwriting, website, workflow     ",ADVOCATE
"         ACCOUNTANT       Summary     Accomplished and results-oriented  finance professional  who consistently meets deadlines and increases department revenue. Highly skilled at increasing productivity through detailed cost analysis.        Highlights        Microsoft Office :	Intermediate in all the Microsoft Office components( Excel, Word, PowerPoint, Outlook and Access); Very familiar with ( Macros, V-look ups, calculating formulas and manipulating reports as well as smart view) Running query reports and creating reports.    SAP PeopleSoft: Navigate within Resource one to retrieve financial reports and run queries;Financial modeling Superior time management;Complex problem solving            Accomplishments     Led the development of a reconciliation system to increase productivity and efficiency.  Increased effectiveness by  25 % through compliance enforcement and implementation of a new quality control system.       Experience      Accountant     Aug 2014   to   Current      Company Name   －   City  ,   State      Analyze federal, state and private  documents, including restricted and non-restricted grant contracts.   Create financial models and analysis for all  accounts within our department.  Present monthly financial report to principal investigators to provide brief summary of their funding.  Increase productivity  by fifteen percent within the department by analyzing all open PO's.  Analyze and evaluate operation of financial systems, prepare recommendations and documents to update fiscal services and other related policies and procedures with respect to operating systems.  Streamlined reconciliation process to a more accurate, efficient and automated process.  Completes special projects as assigned by the department Administrator.         Staff Accountant     Dec 2012   to   Aug 2014      Company Name   －   City  ,   State     Full cycle accountant for several operating companies within Sysco Foods Company; completed and issued weekly, monthly, and quarterly financial statements to the operating companies for review and submit to the corporate office.  Uplaod and run reports in business objects for CFO ofoperating company to review.  Verified journal ledger entries of cash and check payments, purchases, expenses and trial balances by examining and authenticating inventory items.  Prepared monthly P&L for several operating companies within the Sysco Corporation and research variances, reviewed transactions in the GL for accuracy, and researched transactions that deviate from the purpose of the account.  Reconciled aging AR transactions and performed financial analysis, identified and explained deviations from planned or historical data.  Assisted in evaluating control systems in the accounting process to ensure operating companies comply with GAAP as well as provided the necessary information to both internal and external auditors on an as needed basis.  Reviewed account reconciliation from other accountants in a timely manner.         Accountant /Auditor     Jan 2010   to   Feb 2012      Company Name   －   City  ,   State     Served as both an accountant and auditor within the department of financial services.  The role consisted of utilizing software applications to compile, retrieve, and summarize accounting information for analysis and reporting purposes.  Examined accounting source documents for accuracy, completeness, and compliance with departmental and state rules, regulations, and agreements.  Provided financial trainings for over 240 faculty and staff employees to enforce the rules and regulations of the procurement card set by set the State of Texas procurement regulation.  Maintained controlling records required to ensure accuracy of all data entered into the accounting system.  Identified and reported situations not in compliance with PVAMU internal controls, policies, and procedures, recommending improvements to the accounting process to optimize internal control.  Performed duties in compliance with GAAP, company and department policies and procedures, internal controls and Sarbanes-Oxley requirements.  Reviewed expense report for irregularities and recommended corrective measures to improve internal controls.  Prepared adjusting and closing entries, statements, and analyze financial operations.         Education      Masters of Science  ,   Accounting   May 2011     Prairie View A&M University   －   City  ,   State     Accounting       BBA  ,   Accounting   Dec 2009     Prairie View A&M University   －   City  ,   State     Accounting       Professional Affiliations    CPA Candidate Participated in various community activities, including the Phi Beta Lambda and  National     Association of Black Accountants Texas Society of CPA's Beta Gamma Sigma Greater Women's Chamber of Society Completed all the Research Operations Curriculum in 2015       Skills    account reconciliation, accounting system, AR, budget, business objects, closing, Contracts,  financial analysis, financial controls, financial operations, financial reports, financial statements, GL, Grants, inventory, invoicing, ledger, Macros, Access, Excel, Microsoft Office, office, Outlook, PowerPoint, Word, Monitors, operating systems, PeopleSoft, policies, processes, procurement, reporting, Research, SAP, Sarbanes-Oxley, training materials, view   ",ACCOUNTANT
"         CONSULTANT         Summary     
PC Technician, Security Analyst, and Security Services - Identity Management
 


  Solutions-oriented
 with notable success in a broad range of corporate IT initiatives, 
while participating in planning and the implementation of policy
 and procedures, set standards for reference and training.   


  Create
 and maintain procedures for end users and support staff to increase 
productivity and support for the end user.    A track record of increasing
 responsibility
 in network security, systems analysis and IT development.   


  Works with IT department staff and management to inform of processes and procedures and training as needed. 
 


  Clearly understands the importance of SLA agreements and standards for all incidents and cases. 
        Skills          Microsoft Windows® operating systems Windows NT, 2000, XP, Vista, and Win7.    iSeries IFS, iSeries Navigator, IBM Tivoli   Administration tools for Windows Server 2003-2008  Networking: TCP/IP, SMS, WSUS, Ethernet, VPN, SecureID  Active Directory Users and Computers   Hyena v.7.3,    Lotus Notes, LAN Manager, Sophos Virus Protection Utilities, WebSense, Norton  Lawson  Surveillix Central Station RSA   Authentication Manager,  Citrix, Remedy, GWI Help Desk    Solutions, Unix Reflection Manager, Putty, Kana IQ Resource Manager, PC  Anywhere, NetOp, Telnet.                Experience      Consultant  ,   06/2012   to   07/2013    Company Name   －   City  ,   State      Responsible for upgrading and replacing Windows XP PC's to Win7 OS for a +3000 employee company.  Creating and updating asset management for new and to be disposed of equipment.  Working with network team to ensure port closure and security.  Contacting and working with vendors and Project Management for best practices on upgrading machines and hospital equipment.  Senior contact person for Service Desk personnel on procedures and training Inventory and audits of clinics surrounding and hospital for hardware and software and machines to be replaced Creating new procedures for company Service Desk employees and end users to follow after upgrading software installations Installing and configuring new hardware and software for new OS platform Training end users on software hardware changes Creating and editing user accounts in Active Directory Working with network group to ensure port closure for security Contact/support person for Service Desk employees.          Field Services Technician II  ,   01/2011   to   11/2011    Company Name   －   City  ,   State      Front line support for 10,000 Wal-mart Stores and Sam's Clubs worldwide.  Provide technical support for usability and critical site issues.  Front line support for down store situations working with development and specialty teams to restore connectivity to down ISP and networking equipment.  Front line support for software-hardware related that stores or clubs may encounter.          PC Technician III/Security Analyst  ,   08/1998   to   01/2010    Company Name   －   City  ,   State      Front line phone support for US and Mexico terminals, connecting remotely to correct PC software issues, installation of software.  Support and monitor the security log management environment and user account administration.  Monitor records and control changes in order to maintain network security.  Collaborate with system engineers and infrastructure team on solutions to mitigate risks and enhance system security.  Develop procedures and facilitate awareness training for management and employees.  Participate defining and implementing overall security strategy, policies and procedures.  Documenting security projects, task planning, research, testing and implementation.  Create and maintain company wide iSeries IFS authorization lists on files and or directories.  Create and maintain user accounts within the company including iSeries IFS authorization lists on files and directories.  Key member of creation and maintenance of 800 Active Directory accounts; iSeries profiles.          Help Desk and PC Technician  ,   08/1990   to   03/1998    Company Name   －   City  ,   State      Involved in the setup and delivery of leased PC's in the Commodity area.  Provided consultation to users, by solving problems over the telephone or by generating Help Requests.  Provided customer support for Win95 and WinNT 4.0.  Ability to identify and troubleshoot hardware and software.  Install and support hardware and software, including Lotus products, Microsoft products, Client Access and NetSoft , Internet, and AutoCadLT.  Certified with Dell Optiplex, Dell Latitude and Micron Certification.          Education and Training      Associate of Applied Science  :  Computer Systems and Network Technology  ,  October 2000    Vatterott College   －   City  ,   State      Computer Systems and Network Technology        Skills    a +, Active Directory, asset management, Citrix, hardware, consultation, Client, customer support, delivery, Dell, editing, Ethernet, phone support, Help Desk, IBM, ISP, Inventory, IQ, Lawson, Lotus, Lotus Notes, Micron, Microsoft products, Access, LAN Manager, Win7, 2000, Win95, WinNT 4.0, Windows NT, Windows XP, Navigator, network security, network, Networking, Norton
Ghost, operating systems, OS, PC's, PC
Anywhere, PC software, personnel, policies, Project Management, research, SMS, Sophos, strategy, TCP/IP, technical support, telephone, Telnet, Tivoli, troubleshoot, Unix, upgrading, Utilities, VPN, Vista, Windows Server   ",CONSULTANT
"         FINANCE OFFICER       Professional Summary    Bilingual self-starter with broad customer service background. Skilled in developing relationships and providing exceptional individualized service. As well as an enthusiastic, resourceful recent graduate with academic and professional background. Ability to establish priorities and meet challenges head-on.      Skills        • Excellent attention to details 


















• Fluent in Spanish  • Excellent
driving skills    • Excellent skills in Microsoft
Outlook, Word, Excel and PowerPoint           Work History     11/2014   to   Current     Finance officer      Company Name   –   City  ,   State      Monitor the financial system of Grant Answers by using Turbo Cash and Microsoft Excel.  Assist with the arrangement of the budget.  Prepare income statements and balance sheets.  Maintained integrity of general ledger, including the chart of accounts.  Optimized and managed research and development spending through collaboration with key business leaders.        04/2014   to   Current     Teller      Company Name   –   City  ,   State     


















•      
Process customer transactions while
engaging in conversation in order to provide pleasing customer service and to detect
possible fraud 

•      
Inform customers about our products that
may suit their needs as well as cross-sell bank products and
services

 •      
Manage the bank's vault to verify
balances •      
Resolve discrepancies in accounts while
assuring comfort to our customers
  •      
Hold a weekly meeting with the branch
manager in order to learn more about our products and enhance my performance  •      
Attend corporate events        10/2012   to   11/2013     Sales Associate      Company Name   –   City  ,   State          04/2012   to   10/2012     Sales Associate      Company Name   –   City  ,   State      Trained and supervised seasonal employees on job function, company's policies/procedures.  Determined customers' needs by interacting with them and provided suggestions and alternatives.  Helped customers with questions, problems and complaints in person and via telephone.  Organized racks and shelves to maintain the visual appeal of the store.  Stocked and replenished merchandise according to store merchandising layouts.  Educated customers about the brand to incite excitement about the company's mission and values.  Shared best practices for sales and customer service with other team members to help improve the store's efficiency.        09/2011   to   11/2013     Secretary/Senator      Company Name   –   City  ,   State       


















Provided
administrative and executive services in order to make sure everything operated
smoothly for the senators and the executive board by managing the
calendar/agenda, by preparing reports and spreadsheets.

 •      
­Spoke on behalf of the student body and interacted
with many students in order to make decisions that will benefit the majority
 •      
­Announced updates that have been made to
senators, faculty and staff through Microsoft Outlook

 •      
Used Microsoft Word to record and
distribute minutes of Executive board and senate meetings
 •      
Created charts and power points with
Microsoft Excel and Microsoft PowerPoint to organize and update meetings,
committee reports,­ and organize budgets       07/2011   to   07/2012     Sales Associate      Company Name   –   City  ,   State      Utilized effective interpersonal skills to meet the needs of customers.  Processed shipment deliveries and restocked clothing and accessories.  Organized, displayed and processed thorough knowledge regarding the merchandised offered for sale.        01/2010   to   01/2013     Volunteer      Company Name   –   City  ,   State      Committed to community services with free financial literacy seminars to improve low income communities by educating teenagers and homeless parents.  Volunteered at soup kitchens, community clean up and at schools.        10/2008   to   Current     Volunteer      Company Name   –   City  ,   State      Participate in various activities helping children by painting elementary schools for motivation and writing letters to Santa Claus during the holiday season.         Education     May 2014     Bachelor of Arts  :   Economics Political Science and Spanish     Lehman College   -   City  ,   State    


















Bachelor
of Arts in Economics, Minor: Political Science and Spanish Related Courses: Labor Economics, Econometrics, Managerial Economics, International Economics, Intermediate Microeconomics, Intermediate Macroeconomics, Principles of Management, Calculus, and Statistics

             2 2012     40 hour Flight Attendant program (included FAA approved CRM course)
Aerodynamics, Meteorology, Regulations, Aircraft Systems, Passenger Handling through Five Phases of Flight, First Aid, Passengers Requiring Special Treatment  :        ACADEMICS OF FLIGHT   -   City  ,   State    


















40 hour Flight Attendant program (included FAA approved CRM course)

Aerodynamics, Meteorology, Regulations,
Aircraft Systems, Passenger Handling through Five Phases of Flight, First Aid,
Passengers Requiring Special Treatment





       Skills    administrative, balance sheets, budgets, budget, charts, interpersonal skills, CRM, customer service, driving, Economics, financial, First Aid, letters, Managerial, managing, meetings, Microsoft Excel, Excel, Microsoft Outlook, Microsoft PowerPoint, PowerPoint, Word, Microsoft Word, painting, policies, seminars, Fluent in Spanish, spreadsheets, Statistics      Additional Information      ATHLETIC ACTIVITIES
Soccer/Volleyball/Track Club/ Lehman College Swimming team     ",FINANCE
"        CS         GENERAL CONSTRUCTION WORKER       Summary     Is hardworking with years of experience from industry to worksite. Resourceful experience in handling materials, operating machinery and supporting overall team and project needs. In-depth knowledge of compliance mandates governing site and worker safety. Singularly focused on helping crews complete skilled work under deadlines. Efficient in manufacturing and construction along with dedication to getting the job done right. I am punctual in bringing a diligent and energetic approach with years of experience working within teams to complete various projects on-time and under budget. Comfortable lifting heavy machinery and safely operating job-related equipment and tools as well as good communication skills makes me a well rounded candidate for any job.       Skills          Hand tool operations  Standard operating procedures understanding  Basic welding skills  Safety behaviors expertise  Forklift driving  Equipment maintenance  Materials handling  Leadership      Conflict resolution  Problem resolution  Collaboration  Decision-making  Work ethic  Organizational skills  Maintenance & Repair  Troubleshooting            Experience      Company Name    |    City  ,   State      General Construction Worker    12/2020   -    Current        Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.  Reduced wasteful spending by accurately cutting baseboard and trim materials according to specifications.  Measured and marked openings and distances to prepare sites for trim and stair installation.  Collaborated with multiple teams to complete large-scale housing projects, promoting team-oriented atmosphere.  Maintained clean, safe working environment by removing waste from job site prior to shift completion.  Install doors, trim, baseboards, and custom stairs to contractors specifications.         Company Name    |    City  ,   State      Quality Inspector    10/2017   -   11/2020       Inspected titanium, stainless steel and carbon steel products and work processes to determine compliance.  Handled, measured and mixed chemicals following prescribed methods and testing requirements.  Reviewed maintenance documents and MSDS records for completion and accuracy prior to archiving and completion.  Tracked findings and updated computer tracking system with documented assessments.  Marked finished products with grades and accepted or rejected designations.  Completed evaluations by properly using various gauges, tools and equipment.  Recommended corrective actions to minimize rate of product defects.  Inspected, tested and measured materials, products and installations against specifications.  Conducted routine visual inspections of prior work to uncover issues with compliance and tolerances.  Documented, filed and maintained proper inspection records and quality assurance documents.  Interpreted and classified production and quality data for multiple products.  Measured product dimensions to assess compliance with specifications.  Notified supervisors about production problems and helped identify and correct concerns.  Conducted material inspections of incoming material.  Assessed finished items for defects and ordered reworks to eliminate irregularities.  Observed employee fieldwork and usage of materials for quality and consistency.  Trained new employees to perform and document quality inspections and audits.  Resolved quality issues during final inspection and escalated major problems to a quality manager.  Inspected quality of finished products, making minor repairs to meet project expectations.  Performed quality control duties and responsibilities, including inspecting and maintaining traceability.  Completed all timesheets, traceability forms and final documentations on time.  Forklift and crane certified.  Maintained shipping and receiving.  Cut all materials to exact requirements made by customers specifications.  Cold and hot stretched materials set by customers specifications.  Helped different teams in different areas when needed.  Trained to comply to OSHA standards and regulations.         Company Name    |    City  ,   State      Fueler/Cashier/Snow Removal    09/2016   -   04/2017       Removed and properly disposed of snow for public safety.  Assisted with purchases, locating items and signing up for rewards programs.  Resolved issues with cash registers, card scanners and printers.  Worked closely with front-end staff to assist customers and maintain satisfaction levels.  Increased sales by suggesting specific purchases to customers.  Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.  Processed transactions per day with exceptional accuracy.  Promoted specific item options to drive sales and achieve add-on purchases.  Trained new team members in cash register operation, stock procedures and customer service.  Monitored sales events, added new merchandise and rang up purchases.  Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.  Assisted management with completing end-of-day counts and securing funds to prevent loss or theft.  Processed all sales transactions accurately and promptly to prevent long customer wait times.  Helped customers find specific products, answered questions and offered product advice.  Inspected items for damage and obtained replacements for customers.  Properly verified customer identification for alcohol or tobacco purchases.  Assisted customers with account updates, new service additions and promotional offers.  Wiped down counters and conveyor belt to remove debris and maintain cleanliness.  Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.  Learned roles of other departments to provide coverage and keep store operational.  Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.  Operated cash register, collected payments and provided accurate change.  Wrapped items and bagged purchases properly to prevent merchandise breakage.  Received payments for all merchandise and issued receipts.  Welcomed customers, offering assistance to help find necessary store items.  Refueled semi trucks, removed snow and debris, and washed windows for safety.         Company Name    |    City  ,   State      General Construction Worker    06/2015   -   09/2016       Assisted distribution of tools, materials and equipment to skilled workers.  Prepared sites for concrete work by breaking up damaged concrete and leveling or contouring ground.  Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.  Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.  Read and understood specifications, drawings and blueprints to complete accurate, high-quality work.  Signaled equipment operators to help align machinery movements and smoothly transfer materials.  Operating and maintaining excavators, loaders, skid steers, bulldozers, and backhoes.  Organized and maintained tools and equipment to enhance work efficiency.  Assisted project planning by measuring distances and marking locations using tape measures and other measuring tools.  Met company and OSHA safety guidelines for work site operations to minimize worker risk.  Used picks and shovels to dig, spread and level dirt and gravel.  Maintained clean, safe working environment by removing waste from job site prior to shift completion.         Education and Training      Sandy Creek High School   |   City  ,   State      High School Diploma      06/2016    2015-2016        Gulf Breeze High School   |   City  ,   State      2013-2015        Citi   |   City        Level 1 Heavy Equipment Repair And Operation Diploma   in   Heavy Equipment And Operations    06/2016          Certifications      Forklift certified.  Overhead crane certified.  Truck loading and unloading certified.  OSHA 10 hour course certified.     ",CONSTRUCTION
"         FITNESS TRAINER           Professional Summary     Articulate Certified Personal Trainer driven to succeed. Strategic planning and client relationship management expert.  Looking to advance my career here at Planet Fitness and take my member oriented approach to a reach a much larger scale of members.       Core Qualifications          Very broad background in Fitness Industry.  Graduated in the top 10% in my graduating class.  15+ years motivating people as a coach getting people to perform at a high level.  Diverse background with coaching/fitness/sales.  Expert communicator to help drive success and motivate.      CPR/First Aid Certified.  ASFA Certified Fitness Trainer.  10+ years of doing public speaking engagements in the sport of softball to prospective coaches.            Experience      Fitness Trainer    August 2014   to   Current     Company Name   －   City  ,   State      Taught and implemented all classes in the PE@PF schedule.  Made great relationships with members and gave them +1%.  Designed specific workouts for each member and made myself available to make the members feel special about what they are doing.  Added to the biggest loser class to make it more effective and enjoyable to our members.  Taught over 40+ classes per week.          Assistant Softball Coach/Recruiting Coordinator    January 2013   to   Current     Company Name   －   City  ,   State      Plan, organize, and conduct practice sessions.  Plan and direct physical conditioning programs that will enable athletes to achieve maximum performance.  Identify and recruit potential student athletes by attending games, sending recruitment letters, and meeting and conducting tours with potential recruits on campus.  Ability to use FrontRush application daily to monitor our recruiting database and maintain relationships with potential student-athletes.  Coached 2013 NAC Rookie of the Year and on staff that won 2013 Coach of the Year Honors.          Assistant Softball Coach/Strength and Conditioning Coach    September 2012   to   August 2013     Company Name   －   City  ,   State      Aided in finding colleges for all fourteen members of team ranging from Division I to Division III.  Built strong networking relationships with college coaches at each level and was able to travel across the country during this time to hone my skills.  Serve as tournament host including scheduling of games, staff, outside vendors.          Golf Department Manager/Senior Sales    January 2011   to   December 2012     Company Name   －   City  ,   State      Sold or arranged for delivery, insurance, financing, or service contracts for merchandise.  Placed special orders or call other stores to find desired items.  Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.  Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.  Increased sales in golf department 30% in year one and 20% in year two.  Practiced customer service in high volume, busy environment.          Athletic Department Assistant/Game Day Manager/Fitness Center Coordinator    September 2006   to   August 2010     Company Name   －   City  ,   State      Scheduled all athletic facility requests for athletic department as well as outside interests.  Scheduled usage of, and maintained athletic department vehicles for use by athletic department as well as other school departments.  Processed athletic department purchase orders / managed orders received within athletic department.  Participated in faculty and college committee activities.  Represented institution at community and campus events, in meetings with other institution personnel, and during accreditation processes.  Managed all equipment for all six varsity sports and all of our intramural programs.  Acted as site manager for soccer, basketball, and softball events on campus.  Also managed field maintenance of all athletic facilities on campus which included soccer and softball field along with our college gymnasium.  Scheduled student-workers for to ensure fitness center was up to date.  Also made recommendations for new equipment and made sure that the equipment was maintained and up to date.          Assistant Softball Coach    January 2004   to   August 2011     Company Name   －   City  ,   State      Member of 2005 NFCA/Speedline National Coaching Staff of the Year.  Won 2005 and 2006 conference championships.  Had a winning season in all but one season including a program best 31 wins in 2010.  Qualified for post season play each season and was region runner-up in 2005.  Coached seven NFCA/NJCAA All-Americans and nine Academic All-Americans.          Education      B.A   :   Sport and Recreation Management  ,   May 2014    New England College   －   City  ,   State      GPA:   Graduated Magna Cum Laude.     Sport and Recreation Management Graduated  Magna Cum Laude .         A.A   :   Liberal Arts  ,   May 2005    SUSSEX COUNTY COMMUNITY COLLEGE   －   City  ,   State      Liberal Arts        Work History      Company Name                Company Name                  Skills    Academic, Coach, Coaching, contracts, customer service, database, delivery, financing, insurance, letters, meetings, NAC, networking, personnel, policies, processes, recruiting, recruitment, sales, scheduling   ",FITNESS
"         MEDICAL BILLING SPECIALIST         Skill Highlights          Microsoft Office products such as Word, Excel, Access, and PowerPoint  Can type 60 words per minute  Experience with face-to-face customer service interaction  Experience with communications with external clients via email and conference calling  Can create and maintain detailed records of any given project or task  Some experience with mailroom machines (envelope cutters, faxes, copiers, scanners)  Experience reading medical documents (insurance forms, EOBs, procedure notes, etc.)  Strong experience with medical coding ICD-9, CPT, HCPCS II, and medical terminology  Intermediate experience with ICD-10 coding              Professional Experience     July 2014   to   December 2015     Company Name   City  ,   State     Medical Billing Specialist        Run daily report of charges ready to post for claims   Able to understand CPT, HCPCS II, ICD-9, and ICD-10 diagnosis codes   Re-code CPT codes for specialized billing (i.e., charges for Medicare patients)   Add appropriate modifiers as needed and/or requested by contacts at facility site   Submit charges in correct RVU order while following NCCI guidelines   Work with contacts at the site to ensure charges and claims are submitted cleanly via internal/external emails and weekly conference calls   Inform site contacts of any charges nearing timely filing limits   Use PrimeSUITE software for charge entry   Work with Insurance AR reps to resolve any denials/issues with submitted claims   Some knowledge of billing per insurance type (i.e. commercial, state/federal, or private insurances)   Site was a multi-specialty, multi-practice operation with roughly 25-30 providers  Charges submitted range from retail clinics to hospital procedures/surgeries.  Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology  and, pathology reports as well as clinical studies) in support of existing diagnoses.  Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.  Provided administrative support for multiple physicians.  Coded outpatient encounters at a rate of 160 per day and 120 complex specialty coding.  Accurately entered procedure codes, diagnosis codes and patient information into billing software.  Consistently ensured proper coding, sequencing of diagnoses and procedures.  Quickly responded to staff and client inquiries regarding CPT codes.  Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.  Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.  Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature.  Communicated with medical transcriptionists regarding patient medical records.  Posted charges, payments and adjustments.  Performed quality control of the data entry system to verify that claims and payments were posted correctly.         January 2012   to   March 2013     Company Name   City  ,   State     Imaging Specialist I        Processed payments for medical offices, collections agencies, and utility companies Sorted and counted how much mail each client received, both live payments and correspondences Prepared live check payments for processing by ensuring information was legible Scanned checks into system and ensured quality of batches before submitting to payment processing Scanned correspondences for each client, ensuring all documents were legible Prepared and mailed out rejected payments or return mail for each client every afternoon Maintained logs with totals for client mail (incoming and outgoing) for monthly billing purposes.         September 2011   to   January 2012     Company Name   City  ,   State     Cashier        Handled customer transactions such as sales.  Responsible for handling and counting large amounts of cash.  Offered product insurance to customers when applicable.  Ask for and/or offered customer rewards card to all customers.         May 2010   to   November 2010     Company Name   City  ,   State     Cashier        Handled customer transactions such as sales and returns Answered telephones and routed calls to their correct department Responsible for handling and counting large amounts of cash Offered product insurance to customers when applicable Asked for and/or offered customer rewards card to all customers Directed customers to correct department Refilled ink cartridges for customers Called customers when their orders arrived in store Maintained cleanliness and organization of the store's front end.         April 2006   to   August 2006     Company Name   City  ,   State     Cashier        Handled customer transactions such as sales and returns Greeted customers as they entered the store Answered and handled telephone inquiries Responsible for handling large amounts of cash Responsible for counting the contents of the cash register at the end of each shift Suggested products to customers according to the contents of their orders Maintained cleanliness and organization of the store's front end Maintained cleanliness and organization of store shelves and overstock Responsible for organizing returns for floor associates so they could restock the returns according to department.          Education and Training     May 2006     Northgate High School   City  ,   State       High School Diploma                  Columbus State University   City  ,   State       Presently Attending West Georgia Technical Healthcare Information Technology Management (Associates) Computer Networking (Associates) Carrollton, Georgia                 Skills    AR, Ask, billing, cash register, Computer Networking, CPT, client, clients, customer service, diagnosis, email, faxes, filing, forms, ICD-10, ICD-9, Information Technology, ink, Insurance, notes, medical coding, medical terminology, Access, Excel, mail, Microsoft Office products, PowerPoint, Windows 98, Word, multi-tasking, organizing, payment processing, copiers, coding, quality, Quick learner, reading, retail, sales, scanners, supervision, telephone, telephones, type   ",ARTS
"         SALES ASSOCIATE       Summary    My goal is to become associated with a company where i can utilize my skills and gain further experience while
enhancing the company's productivity and reputation.      Experience     12/2014   to   02/2015     Sales Associate    Company Name   －   City  ,   State      Manage store alone (3rd shift)
Stock items/coolers thoroughly
Clean parking lot
Sweep/mop store.         05/2012   to   09/2012     Dishwasher/cook    Company Name   －   City  ,   State    Cooked and Cleaned working out of a Hawaiian food cart       01/2010   to   05/2015     Landscaper    Company Name   －   City  ,   State      Customer service
Worked as Landscaper in Preston's Tree Service from Jan 2010 to May 2015
Role :Concrete/Pavements
Roofing
Yard maintenance
Trim and cut trees
Pressure wash.          Education     2013     Diploma      David Douglas High School          3.0        Skills    Excellent Customer service, Customer service, Works, Fast learner, Roofing   ",SALES
"         SENIOR HR             Highlights        Safety ManagementEmployee EngagementHR GeneralistTraining & DevelopmentOrganizationRecruiting & Succession Planning            Accomplishments      Experienced in union and non union manufacturing, sales & headquarter environments.  Established North American region safety operations network across US & Canada, 7 manufacturing sites and 4separate business units, this model has been used in other functional areas.        Experience      Senior HR    January 2007   to   October 2010     Company Name   －   City  ,   State      Industrial Development DirectorNovember 2015 to CurrentDanone - Minster, OHDevelopment of consistent technical training to assure skill attainment across the 7 manufacturing sites in the region.  Environmental, Health & Safety DirectorOctober 2010 to October 2015Dannon - Minster, OHEstablished and led regional safety and health network for 4 Dannon US sites.  Expanded responsibilities to include allsafety auditing across 7 dairy Danone sites, waters division and baby nutrition divisions in the US.  Attained One Team Award for the region attaining no lost time incidents during a time of growth.Expanded skill set to become an internal ISO 22000 quality auditor and a ISO 14001 Environmental auditor.Assured EHS transition for 2 newly acquired businesses.Lead on bio-vigilance, food and site security.  Led site of 400 employees and 200 contractors in HR, training and safety functions during a time of high growth andextensive change.  Key contributor for negotiation team first union contract with BCTGM resulting in millions of dollars of savings inbenefit costs over the term of the 5 year contract.  Implemented behavior based safety methods to reduce lost time from 12 to zero resulting in a 3 year record of nolost time incidents.Transitioned and reduced 24 shift configurations to 4 by implementing 12 hour 24/7 shift organization.Succession plan recruiter lead to assure bench strength in industrial manager and supervisor roles.             January 2002   to   April 2007     Company Name          A Bayer Material Science Company - Sheffield, MALed HR/Training functions for 5 New England States.  Closed one facility including outplacement of personnel.Team member for carve in team to align another site into a wholly owned subsidiary of Bayer.Transitioned 24/5 operations to a 24/7 schedule after successfully defeating union organizing campaign.Led cross-functional training team to attain $141,000 Massachusetts workforce development training grant.Assured completion of training of new employees and cross training of personnel from hourly to executive level.  Implemented crisis management process, including negotiating local employee assistance vendor incoordination with national contract.Oversaw recruiting activities to identify top talent using consistent, high impact recruiting and compensationmethods.Contributed to the Job Safety Behavior Observation process (JSBO) by conducting ongoing health, safety andISO audits.  Reason left - trailing spouse.             January 2000   to   February 2002     Company Name          Angola, INServed as process owner for operations of human resources functions, operations quality organization, as well asliaison to division and corporate information systems and finance functions.  Facilitated staff role identification and structure to provide support to customer-centric organization.Led order fulfillment team.  Reduced errors by 83% using structured problem solving approach.Implemented performance management process.  Reason left - plant closure Human Resource ManagerJuly 1996 to December 1999Ingersoll-Rand ARO Fluid Products Division - Angola, INManaged human resource functions, including safety, training and development, workers' compensation, organizational effectiveness, staffing, payroll and labor negotiations.  Served as chief spokesperson in UAW contract negotiations team integrating cell based and skill based paylanguage.Communicated and implemented policies and procedures, including Americans with Disabilities (ADA) andFamily Medical Leave Act (FMLA).Contributed to Kaizen, suggestions, business strategy planning, and safety teams as well as quality advantagetraining, quality of leadership, and money stream training.Reduced absenteeism from 4% to 1.5%.Implemented case management and return to work programs, reducing average lost days from 273 to zero.Reduced workers' compensation costs by 62%.Closed 114 grievances without arbitration in 3 years.  Human Resource ManagerFebruary 1989 to March 1996Hendrickson Truck Suspension - Kendallville, INOversaw human resource functions for multiplant operations.  Functions include safety, training and development,workers' compensations, organization effectiveness, staffing and labor negotiations.  Managed 3 direct reports Implemented first HRIS - ABRAAttained 3 promotions and received the Hendrickson President's Award.  Reason left - reorganization.          Education      Bachelor of Science   :   Personnel  ,   1988    Purdue University   －   City  ,   State  ,   USA    Personnel        Associate of Science   :   Supervision  ,   1987    Purdue University   －   City  ,   State  ,   USA    Supervision        Associate of Science   :   Plant and Soil Science  ,   1985    State University of New York - Cobleskill   －     State  ,   USA    Plant and Soil Science        Skills    ADA, approach, arbitration, auditing, business strategy, case management, contract negotiations, crisis management, finance, functional, HRIS, Human Resource, human resources, HR, information systems, ISO, leadership, Material Science, money, negotiating, negotiation, negotiations, network, organizing, organizational, payroll, performance management, personnel, policies, problem solving, quality, recruiting, recruiter, Safety, staffing, structured, supervisor, technical training     ",HR
"         SALES ENGINEER           Summary    I am currently looking to advance my career in a position that offers a greater challenge, and the opportunity to enhance the company's productivity and reputation. With my educational background and the experience which I have gained in my previous position, I can effectively connect with customers, sales team, and the professional services department.      Skills          Strong analytical skills  Excellent communication skills   Strong interpersonal skills  Critical thinker      Data mining  Data quality  Data warehousing   Database management              Experience      Sales Engineer    November 2016   to   May 2017     Company Name   －   City  ,   State      Deliver insight to clients via Webex about Mirth Solutions, primarily Mirth Connect, appliances and other NextGen Product solutions.  Prepare a sales reports via salesforce by collecting, analyzing, and summarizing sales information and R&D and application trends.  Provide expert level product consultation to align implementation deliverables with client expectations and sales objectives.  Perform current state reviews and future state recommendations to enhance productivity and increase ROI.  Achieved organizational objectives for the development and delivery of complex, multi-product proposals such as quotes, RFP's, and SOW's; to be delivered within timely and accurate manner.  Review all proposals, whether by writing new content, editing technical content, and coaching other team members while ensuring that the proposal was compliant, compelling and aligned to client requirements and business drivers.          EHR Application Specialist    April 2014   to   March 2016     Company Name   －   City  ,   State      Reviewed and analyzed pre-existing artifacts and associated applications to understand as-is process.  Troubleshoot EHR/EMR case for Hosted clients by locating, reproducing issue, and using SQL Server Management Studio, SQL Statements, SQL Profiler, SQL Tracing.  Communicate with development team regarding the application Defects and Enhancement Request while working with the support team to ensure the team meets goals at all times.  Analyze and independently identify complex problems within the content-based software and/or a stakeholder's data to create requirements.  Exercise independent judgment to determine the appropriate course of action to be taken based on the analysis performed and all possible solutions in order to determine the most appropriate way to define requirements.  Xaxis, (24/7 Media.          Business Data Analyst    December 2013   to   January 2014     Company Name   －   City  ,   State      Monitor, Analyzing, and Optimizing campaigns via Open Ad Stream (Ad Server), AppNexus, and Saleforce while being an expert on all areas of the sites and be able to make recommendations on placements based on key categories and clients.  Understand the varied needs of and specific business objectives/goals of Client.  Analyzing and identifying the trends and/or issues within data, and be able to make changes and/or recommendations to optimize.  Perform regular quality checks (QC) of large data sets and large data loads through Oracle.  Extracted, compiled and tracked data, and analyzed data to generate reports using advanced Excel functions to generate spreadsheets and pivot tables.  Manage deliverables and requests for new retailers, items and data coverage.  Data management tasks including receiving retail data from partners, data scrubbing, data loading into OAS application, data attribution and mapping.          Education and Training      B.S   :   Business Administration, Management & Marketing Option  ,   May 2014    The Pennsylvania State University          Business Administration, Management & Marketing Option 3.51 Dean's List (6)          Master of Professional Studies in Data Analytics – Business Analytics Option   ,   2018    The Pennsylvania State University    －   City  ,   State              Master of Professional Studies   :   Data Analytics - Business Analytics Option  ,   Present    The Pennsylvania State University          Data Analytics - Business Analytics Option 3.71          Marketing Assistant  ,   October 2014    I.C.A.P (Indian Cultural Association of Pennsylvania)   －   City  ,   State      Marketing Assistant Complete event planning by analyzing budgetary constraints
*Gain communication and relationship building skills while interacting with members during event setups
*Market events through social media, while marketing the brand through self-branding        Interests    SASA (South Asian Student Association), Penn State Abington          
Vice President / Event Coordinator / Technical analysis          September 2010 - May 2014
*Plan events to increase communication and cultural awareness on campus and in the community
*Participate in strategic planning meetings for the future of the organization and technical analysis of theatrical graphics aspects of events such as designing fliers, brochures, invitations, and profiles.        Languages    Trilingual - English, Hindi, and Guajarati      Technical Qualifications     Communication: Trilingual – English, Hindi, and Gujarati  Documentation Tools: Microsoft Office Suite, Enterprise Architect  Project Management: JIRA, Rally Methodologies: SDLC, Agile, and Scrum  Language Familiarity: SQL, CSS, JavaScript, XML, HTML, XHTML, and HTML5  Data BI Tools: Tableau, R, SAS, and Excel  Database Tools: MySQL, Microsoft SQL Server, and Oracle  Network Software: Citric and MS Remote desktop  CRM Applications: Salesforce, and Service Desk Enterprise  Operating Systems: Windows XP/Vista/7/8/, Mac OSX 10, iOS, Android       Additional Information      SASA (South Asian Student Association), Penn State Abington          
Vice President / Event Coordinator / Technical analysis          September 2010 - May 2014
*Plan events to increase communication and cultural awareness on campus and in the community
*Participate in strategic planning meetings for the future of the organization and technical analysis of theatrical graphics aspects of events such as designing fliers, brochures, invitations, and profiles.     ",SALES
"         FINANCIAL AID SPECIALIST           Summary    Dedicated results-oriented business professional experienced in customer service and financial aid administration. Superior communication and training skills, builds positive relations with internal and external clients. Versatile problem solver who implements plans that exceed objectives. Technically proficient in Sunguard's Banner and Ellucian's Datatel Colleague student information systems as well as Microsoft business applications: Additional capabilities in:
		Customer Service		Budget Management		Business Analysis	
		Problem Resolution		Productivity Improvements		Process Enhancements	
		Training		Documentation		Planning/Organization          Professional Experience      Financial Aid Specialist    January 2012   to   Current     Company Name   －   City  ,   State      Counsels and advises students concerning financial aid opportunities, application processes and financial management strategies.  Educates students in the identification of all sources of financial aid available, including the requirements and regulations within programs.  Successfully manages $30,000 annual childcare assistance budget.  Interprets, implements and ensures the College is in compliance with state and federal agencies by maintaining a thorough knowledge of federal and state financial aid, scholarship rules and     regulations.  Determines eligibility and awards financial aid applicants utilizing various software packages.  This  includes processing applications and corrections, document tracking, completing the verification process, generating tracking and award notifications.  Develops and maintains effective working relationships with client/customer in order to initiate, facilitate, and complete work in assigned student service program area.  Prepares, updates and coordinates policies and procedures for administering the Federal Pell Grant,     North Carolina Community College Grants, Education Lottery Scholarship, and childcare assistance  fund programs.  Performs research, data collection, and analysis of information, and report writing.  Utilizes,  reconciles, and manipulates data from different internal and external software.          Student Services Specialist/Financial Aid Counselor    January 2010   to   January 2012     Company Name   －     State      Counsels prospective and enrolled students, parents and community members on all aspects of  financial aid.  Reconciles differences that arise between what was awarded and what the student is eligible to receive for state and federal student aid.  Communicates and works with employees to gain understanding of a commitment to set work standards, processes, and procedures.  Develops and maintains effective working relationships with client/customer in order to initiate, facilitate, and complete work in assigned student service program area.  Performs research, data collection, and analysis of information, and report writing.  Utilizes,  reconciles, and manipulates data from different internal and external software systems.  Selected Accomplishments Achieved Financial Aid Employee of the Quarter for 3rd Quarter of 2010 for superior performance.             January 2007   to   January 2010     Company Name   －   City  ,   State      Special Assets Adjuster 1 Minimizes delinquency rates on retail loans through successful negotiations and problem resolution with clients.  Improves processes in management of delinquent loans-through thorough analysis-preventing foreclosures, charge-offs, and repossessions.  Updates management and branch lenders with regular reports on project progress and outcomes.  Ensures accurate, up-to-date processing and documentation after review of loan services files.  Selected Accomplishments Contributed to a drop in delinquency from 9.98% to just 3.12% in 1 year through personal achievement and productivity-enhancing suggestions, such as starting with past-60-day notices first.  Doubled monthly collections goal, exceeding $105,000 in December 2008.  Selected to join a workflow analysis team, documenting critical data surrounding daily activity.          Education and Training      Bachelor of Science   :   Business Administration Finance Management Information Systems  ,   2008    UNIVERSITY OF NORTH CAROLINA AT PEMBROKE   －     State      Business Administration Finance Management Information Systems            Affiliations    Member, National Association of Student Financial Aid Administrators, 2010 - Present 
Member, Southern Association of Student Financial Aid Administrators, 2012 - Present
Member, North Carolina Association of Student Financial Aid Administrators, 2010 - Present      Skills    budget, client, clients, data collection, documentation, Financial, financial management, Grants, 98, works, negotiations, policies, problem resolution, processes, Improves processes, progress, report writing, research, retail, workflow analysis   ",BANKING
"         MEDIA WEATHER FORECASTER           Summary     Skilled weather forecaster with experience in the media network. Familiar with SmartMET system to make short and medium range forecasts at any spatial scale.       Highlights          Communication skills  Adaptability  Common software application knowledge  Demonstrated organizational/planning skills        ability to improvise  good performance under difficult situations  team work experience  reliable            Accomplishments      Served on a meteorological office for 6 years and as a weather office team leader for 3 years.    Completed advanced research of Severe Local Storms and  Weather forecast evaluation.   Secured feature article in Cuban Meteorlogical Magazine.  Represented Cuban Weather Service in workshops and training courses in United States and China.   Attended postgraduated courses.  Participated in conferences and meetings as speaker.  Produced over 3 or 4 TV and Radio broadcasts each week for 4 straight years.  Interviewed on  Television  and spoke about weather forecasts, warnings an  hazards.          Experience      Media Weather Forecaster    March 2010   to   November 2014     Company Name   －   City        Presented local weather news and feature reports in the public radio style on both local and national weather news programs.  Introduced fresh and new angles on previously-reported material to update and inform the audience.  Combined video, audio and graphics to effectively convey each report and forecast.  Effectively explained the hazards and vulnerabilities that the people could expect and confront in some dangerous weather conditions.          Superior Specialist in Meteorology    September 2008   to   November 2014     Company Name   －   City        Created technical and research documents such as: daily and weekly forecasts, discussions and warnings.  Analyzed the meteorological conditions affecting peoples life and economic features.  Assisted in developing scientific analysis software.  Conducted research in Severe Local Storms and Weather forecast evaluation, specifically dangerous meteorological systems.  Developed effective working relations with groups, individuals, agencies and the public.   Supervised technical and professional staff.  Guaranteed all data met stringent quality control standards.  Trained new personnel and interns on office functions.  Maintained a high rate of accuracy over a 85 % in daily forecast evaluation.             September 2008   to   November 2014             Education      Bachelor degree   :   Meteorology  ,   2008    Institute of Technology and Applied Sciences    －   City  ,     Cuba      Diplomat Course “Evaluation of Ecological and Climatic Risks and Environmental Impact” University of Alicante, Spain - INSTEC, Cuba. 190h, 09/2006-05/2007.  Earned First place, General Meteorology Commission in the  Students Scientific Forum, Winner of “Benito Viñes S. J” Prize that its granted by the Cuban Meteorological Society, for students category, 2007.   Attended conferences and conventions as speaker from 2003 till 2008.  Graduated with honors and 6.13 GPA.  Continuing education in Meteorology Postgraduate courses.          Affiliations     •Cuban Meteorological Society from 2004 till 2014.        Personal Information      Place of Birth: Havana  Date of Birth: 28th of January, 1986  Sex: Female  Status: Single         Publications     •Y. Martínez,  G. Acosta: “Thunderstorms in Pinar del Río province”, Memories of the III Cuban Congress of Meteorology. Electronic Edition, 2005. ISBN: 959-7160-31-5.      •Y. Martínez , G. Acosta: “Sinoptic configurations that are favorable for tornadoes in the western region”, Memories of the IV Cuban Congress of Meteorology. Electronic Edition, 2007. ISBN: 978-959-7167-12-9.        •Y. Martínez, M. Carnesoltas, A. Martínez, N. Quintana, M. Sierra, G. Aguilar, G. Acosta: “Hailstorms in Camagüey province”, Memories of the Tropic Convention 2008. Electronic Edition, 2008. ISBN: 978-959-282-079-1.      •Y. Martínez, G. Aguilar, M. Carnesoltas: “Termodinamic conditions asociated to hailstorms”, Memories of the V Cuban Congress of Meteorology. Electronic Edition, 2009. ISBN: 978-959-7167-20-4.      •Y. Martínez: “Termodinamic conditions asociated to hailstorms in Camagüey”. Cuban Journal of Meteorology, Vol.17, No.2, 2011. ISBN: 0-864-151-1.      •Y. Martínez, G. Aguilar, M. Carnesoltas: “Hailstorms and its relationships with wet bulb 0 0C isotherm”. Cuban Journal of Meteorology, Vol.17, No.2, 2011. ISBN: 0-864-151-1.      •Y. Martínez: “A evaluation proposal of Cold fronts arrive at short and medium range”, Memories of the VII Cuban Congress of Meteorology. Electronic Edition, 2013.          Languages    Spanish, English      Skills     People Skills: enthusiastic people person, advanced problem-solving, great organizational skills.  Weahter Forecast: SmartMET work station, Statistical Analysis Software, Numerical models analysis, Observational Data Analysis, Satellite and Radar workstation.     ",DIGITAL-MEDIA
"         DRIVER/MANAGER         Professional Summary    4 years of total customer service and physical labor. Great time management and interpersonal skills. The perfect team player and top of the line customer service. I'm looking to fill a position where I can not only sharpen my skills in the work place, but also contribute to any business to help it grow more.        Experience      Driver/Manager  ,   06/2015   to   10/2015    Company Name   -   City  ,   State      Loading and unloading truck at warehouse during assigned times, ensuring customers were happy with their products, unloading for individual contractors or residents upon product delivery; built relationship to better give our customers the best quality of good as well as customer service.  Further increased my role within the company, where I would manage a spoke route that would deliver merchandise by bicycle and tricycle.  I handpicked orders depending on time frame and quantity, then loaded bikes and tricycle depending on distance as well as timeframe.  Maintained.  Dispatched each cyclist to ensure we meet time schedules and budget expenses.  During deliveries and at end of day I recorded all deliveries, calculated late and early drop offs, missing or wrong orders, which cyclist delivered each order, also emailed day results to Amazon managers and warehouse managers.          Personal Accountant  ,   03/2008   to   12/2015    Company Name   -   City  ,   State      Gather and organize patient billing data, inclusive of demographics, insurance and appointment needs.  Manage front desk, inclusive of answering calls, greeting and logging patients into system, confirming appointments as necessary.  Responsible for open and close, as well as safety procedures supporting facility requirements, disposal of hazardous material, Filed Patient charts post examination and logged appointments into data base.  Reviewed patient accounts, gave references to other doctors.          Construction  ,   12/2007   to   05/2008    Company Name   -   City  ,   State      Worked on home renovations, business offices, Red Lion Hotel Convention center construction, backyards, all with a licensed contractor to different sites on the east side.  Bellevue towers, offices, hotels,  and residential properties, few out of state projects in Portland, OR as well).  Prepped for lead construction.  Overshadowed a professional contractor, traveled with professional contractor.          Education      High School Diploma                Graduated  :  communications  ,  2017    GPA:   GPA: 3.3    GPA: 3.3 communications Attended Shoreline CC for 2 years where I obtained my AA in general studies, as well as courses in Psychology and Kinesiology.        Interests    Captain of my high school and JUCO basketball team. Winning multiple team awards. Helped coach and trained younger athletes to maximize their potential as athletes, students, and individuals. Competed in Men's Basketball at Shoreline CC; helped take my team to NWACC's. Competed in Track at Juanita High School my senior year for the first time and made it to districts. Participated in the BSU (black student union) at Bellevue College. Where I helped plan, organize, and execute meetings and school activities to pass down knowledge and help other students become what they have set out to be.         Personal Information    Very diverse individual coming from a multiracial house hold. With other plans to become a successful individual later on in my life. Working and living for my future and not for the moment being. Respect, courtesy, and communication are very important to me as I feel these three characteristic have helped me in life so far and can never hold me back in any situation.      Additional Information      ACKNOWLEDGEMENT(S) AND ACCOMPLISHMEMTS Great Microsoft Office Skills Captain of my high school and JUCO basketball team. Winning multiple team awards. Helped coach and trained younger athletes to maximize their potential as athletes, students, and individuals. Competed in Men's Basketball at Shoreline CC; helped take my team to NWACC's. Competed in Track at Juanita High School my senior year for the first time and made it to districts. Participated in the BSU (black student union) at Bellevue College. Where I helped plan, organize, and execute meetings and school activities to pass down knowledge and help other students become what they have set out to be. Very diverse individual coming from a multiracial house hold. With other plans to become a successful individual later on in my life. Working and living for my future and not for the moment being. Respect, courtesy, and communication are very important to me as I feel these three characteristic have helped me in life so far and can never hold me back in any situation.         Skills    billing, budget, charts, customer service, data base, delivery, frame, insurance, logging, Psychology, quality, renovations, safety   ",CONSTRUCTION
"         CHILD PERFORMER WELFARE ADVOCATE         Summary    Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability.      Highlights        S KILLS Critical thinking Business correspondence Attention to detail Filing and data archiving Report development Physician billing Types 50 WPM Patient scheduling Microsoft Office Suite Quality assurance Misys Tiger Medical Software proficient              Experience      Company Name     January 2011   to   August 2012     Child Performer Welfare Advocate   City  ,   State    Responsible for welfare of child performers on a major network television production. Advocated and insured that the child performers were treated properly by fellow cast, crew, producers and directors. Kept proper time records for amount of time each child performer was on camera as well as off camera, to insure that they were not overworked. Responsible for as many as 9 principle child performers and 40 background child performers at one time. Education tutoring for a child performer to make sure the child was able to keep up with their education while away from the school setting.        Company Name     February 2007   to   February 2007     Managed executive   City  ,   State    PC - Savannah, GA Checked patients in and out of a busy cardiology practice with 6 physicians Scheduled in house appointments, outpatient testing procedures and referrals to outside physicians. Located, checked in and pulled medical records for appointments and incomplete patient charts. Audited new customer files to verify medical necessity and satisfaction of coverage criteria. Kept organized documentation of medical insurance prior authorization information for office of 6 physicians. Improved timely paying of bills by developing flexible payment plans for patients. Managed hundreds of accounts patient accounts and insured timely payment of accounts Managed executive calendar and for physicians        Company Name     March 2006   to   February 2007     Optometry Technician   City  ,   State    Oversaw daily office operations for a busy Optometry practice located within an Eyeglass World. Administrative tasks to included the checking in and out of patients, collecting all necessary paperwork and insurance information, and maintaining the appointment calender as well as the Optometrist schedule. Patient care to include pretesting of patients with use of an autorefractometer, Intraocular pressure machine and lensometer. Ordered eyeglasses and contact lenses for patients. Coordinated with vendors in the ordering of supplies and samples for the practice. Maintained and facilitated the outside referrals of our patients to other providers.           July 2001   to   April 2005     Bridal Consultant/Sales Associate   City  ,   State    and Mount Pleasant, SC Worked directly with bride and groom to determine their needs and wants and help them register for gifts. Kept a database of preferred vendors and helped bride and referred bride and groom to vendors. Followed up with bride and groom after wedding date to facilitate the completion of gift registry. Helped coordinate and run local bridal shows. Greeted customers and ascertained customers' needs. Answered questions regarding the store and its merchandise. Helped customers with questions, problems and complaints in person and via telephone. Operated a cash register for cash, check and credit card transactions with accuracy. Stocked shelves and supplies and organized displays. Organized racks and shelves to maintain the visual appeal of the store. Developed positive customer relationships through friendly greetings and excellent service. Trained and served as a peer coach for new sales associates.        Education      American Military University     2009       Bachelor of Arts  :   Criminal Justice    City  ,   State  ,   US    2009	Bachelor of Arts: Criminal Justice American Military University - Charleston, WV        Appalachian State University     2004       Bachelor of Science  :   Criminal Justice    City  ,   State  ,   US    2000-2004 Bachelor of Science: Criminal Justice Appalachian State University - Boone, NC        Military Experience      Company Name     February 2007   to   March 2006     ABC Studios/Army Wives Television Production - Charleston, SC Responsible for welfare of child performers on a major network television production. Advocated and insured that the child performers were treated properly by fellow cast, crew, producers and directors. Kept proper time records for amount of time each child performer was on camera as well as off camera, to insure that they were not overworked. Responsible for as many as 9 principle child performers and 40 background child performers at one time. Education tutoring for a child performer to make sure the child was able to keep up with their education while away from the school setting. 02/2007 to 08/2008Medical Receptionist Cardiovascular Consultants, PC - Savannah, GA Checked patients in and out of a busy cardiology practice with 6 physicians Scheduled in house appointments, outpatient testing procedures and referrals to outside physicians. Located, checked in and pulled medical records for appointments and incomplete patient charts. Audited new customer files to verify medical necessity and satisfaction of coverage criteria. Kept organized documentation of medical insurance prior authorization information for office of 6 physicians. Improved timely paying of bills by developing flexible payment plans for patients. Managed hundreds of accounts patient accounts and insured timely payment of accounts Managed executive calendar and for physicians 03/2006 to 02/2007 Optometry Technician Eyeglass World, LLC - Savannah, GA Oversaw daily office operations for a busy Optometry practice located within an Eyeglass World. Administrative tasks to included the checking in and out of patients, collecting all necessary paperwork and insurance information, and maintaining the appointment calender as well as the Optometrist schedule. Patient care to include pretesting of patients with use of an autorefractometer, Intraocular pressure machine and lensometer. Ordered eyeglasses and contact lenses for patients. Coordinated with vendors in the ordering of supplies and samples for the practice. Maintained and facilitated the outside referrals of our patients to other providers. 07/2001 to 04/2005 Bridal Consultant/Sales Associate Belk - Boone, NC and Mount Pleasant, SC Worked directly with bride and groom to determine their needs and wants and help them register for gifts. Kept a database of preferred vendors and helped bride and referred bride and groom to vendors. Followed up with bride and groom after wedding date to facilitate the completion of gift registry. Helped coordinate and run local bridal shows. Greeted customers and ascertained customers' needs. Answered questions regarding the store and its merchandise. Helped customers with questions, problems and complaints in person and via telephone. Operated a cash register for cash, check and credit card transactions with accuracy. Stocked shelves and supplies and organized displays. Organized racks and shelves to maintain the visual appeal of the store. Developed positive customer relationships through friendly greetings and excellent service. Trained and served as a peer coach for new sales associates.        Skills    Associate, Cash, Cash Register, Credit, Credit Card, Database, Greetings, Its, New Sales, Sales, Sales Associate, Sales Associates, Telephone, Administrative Tasks, Operations, Ordering, 50 Wpm, Archiving, Billing, Correspondence, Data Archiving, Filing, Microsoft Office, Ms Office, Quality Assurance, Scheduling, Typing, Accounts And, Cardiology, Documentation, Medical Insurance, Medical Records, Of Accounts, Outpatient, Paying, Receptionist, Satisfaction, Testing   ",ADVOCATE
"           ACCOUNTANT         Professional Summary     Emerging accounting professional ready to develop career foundation with expanding operation. Dedicated to keeping records accurate and controls tight to meet all business needs. Systematic and well-organized with strong attention to detail, mathematical acumen and GAAP knowledge.       Skills          Microsoft Office  Account Reconciliation Processes  Financial statements  Interpersonal, active-listening, and critical thinking skills  Proficient in Polish language      Data Entry  Superior analytical skills  General ledger proficiency  Administrative support  Customer service            Work History      Accountant  ,     04/2020   to   Current     Company Name   –   City  ,   State      Prepares necessary adjusting journal entries and period end financial statements.  Executes core financial processes, including vendor setup and payment, operational expenses, administration of bank accounts and account reconciliations.  Processes journal entries and performs accounting corrections to ensure accurate records.  Strengthened financial management processes to bring errors to near-zero in reporting, payroll administration and general bookkeeping.  Prepares governmental reports in compliance with strict standards.         Branch Service Specialist  ,     11/2017   to   04/2020     Company Name   –   City  ,   State      Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.  Managed deposits, withdrawals, transfers and check cashing; verified customer identification, signature and balance information; processes loan payments; and opened/closed accounts.  Ensured compliance with banking policies and audit procedures; maintained and balanced cash drawers on a daily basis.  Overlooked ATM balances, refilled cash as needed and ensured the system is in good working order.  Assessed caller accounts to determine member benefits, identify service needs and resolve issues.         Cashier  ,     09/2012   to   06/2017     Company Name   –   City  ,   State      Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.  Mentored new team members on POS system operation, customer service strategies and sales goals.  Completed sales in excess of $10,000 with near-zero error rate using POS system.  Organized and reported on financial information to document payment histories and assist with sound financial accounting.  Completed tasks quickly and handled multiple responsibilities at the same time.         Education      Bachelor of Science  :   Accounting and Finance  ,   03/2020     Oakland University   -   City        Dean's List January 2020         Associate  :   Accounting  ,   11/2016     Macomb Community College   -   City             Skills      Microsoft Office  Account Reconciliation Processes  Financial statements  Interpersonal, active-listening, and critical thinking skills  Proficient in Polish language    Data Entry  Superior analytical skills  General ledger proficiency  Administrative support  Customer service        Work History      Accountant  ,   04/2020   to   Current     Company Name   –   City  ,   State      Prepares necessary adjusting journal entries and period end financial statements.  Executes core financial processes, including vendor setup and payment, operational expenses, administration of bank accounts and account reconciliations.  Processes journal entries and performs accounting corrections to ensure accurate records.  Strengthened financial management processes to bring errors to near-zero in reporting, payroll administration and general bookkeeping.  Prepares governmental reports in compliance with strict standards.         Branch Service Specialist  ,   11/2017   to   04/2020     Company Name   –   City  ,   State      Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.  Managed deposits, withdrawals, transfers and check cashing; verified customer identification, signature and balance information; processes loan payments; and opened/closed accounts.  Ensured compliance with banking policies and audit procedures; maintained and balanced cash drawers on a daily basis.  Overlooked ATM balances, refilled cash as needed and ensured the system is in good working order.  Assessed caller accounts to determine member benefits, identify service needs and resolve issues.         Cashier  ,   09/2012   to   06/2017     Company Name   –   City  ,   State      Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.  Mentored new team members on POS system operation, customer service strategies and sales goals.  Completed sales in excess of $10,000 with near-zero error rate using POS system.  Organized and reported on financial information to document payment histories and assist with sound financial accounting.  Completed tasks quickly and handled multiple responsibilities at the same time.      ",ACCOUNTANT
"         BUSINESS DEVELOPMENT ASSOCIATE           Executive Profile     Award-winning sales executive with international sales experience.       Skill Highlights                      Professional Experience      Business Development Associate    January 2015   to   Current     Company Name   -   City  ,   State      Responsible for prospecting and developing relationships for unqualified, and qualified sales leads through Market Master, Sales Force, cold calls and networking.  Generated over 60 - 70 sales calls per day and distributed sales materials to the appropriate future clients.  Secured appointments for the District Mangers I am assigned to.  Built relationships with the District Managers and worked together in securing new leads and securing appointments with the proper contact before or after the client has been qualified and would assist in any way win the sale.          Managing Director    January 2000   to   January 2015     Company Name   -   City  ,   State      Marketing and Management Company for telemarketing firms and the hospitality\hotel industry.  Projects include, Accelerated Financial Center, LLC, M.R. Carter, LLC, The Ramada Inn, Stuart, FL, The Tourist Information Center of Martin County in Stuart, Florida.  With MRC, I contracted with MR Carter LLC, and Accelerated Financial Center, LLC.  Responsible for all telemarketing functions and sales, sales relationship building and administration for both million dollar company's which handled consumer credit card interest rate reductions under the Federal Credit Cart Act.  At the Ramada I was responsible for Guest Services, Group Sales, Conference Services and Catering and Restaurant Management for and Annual 4 million dollar budget.  I also instituted a program for cold calling and utilizing our CRS with the Ramada to prospect potential clients, sales promotion, and client relationship development.  This was all done also with a variety of marketing methods.  At the Information Center, I owned and managed the office at the I-95 exit, and primarily I also did all the sales prospecting calls for potential clients that would utilize our rack sales department.  This was organized with the County, the hotel community throughout the State of Florida and also with FLAUSA and the State of Florida itself.          General Manager    January 1999   to   January 2000     Company Name   -   City  ,   State      Developed and operated small thirty room upscale resort.  Responsible for guest services, rooms, operations, accounting, and sales and marketing.  Developed a strong sales prospecting follow through program for new clients and new prospects through sales avenues that included public relations and consumer awareness.  First year annual revenue produced $400,000.          Director of Sales    January 1997   to   January 1999     Company Name   -   City  ,   State      Responsible for all sales & marketing staff and sales aspects for the resort.  This included public relations, client base relationship and awareness building and staff training to follow through with sales promotion processes.  Property's annual revenue exceeded 10 million.          Director of Travel Industry Sales    January 1990   to   January 1997     Company Name   -   City  ,   State      Indian River Plantation Resort & Yacht Harbor.  Manager on Duty, Group Sales Manager, Director of Travel Industry Sales (Domestic and International).  Was the leading Group Sales Manager for four years.  Was appointed in 1995 as Director and developed the International and Domestic leisure markets.  This portion of the leisure market room revenue increased by 2 million in 18 months.          Senior Group Sales Manager    January 1980   to   January 1990     Company Name   -   City  ,   State      Management Trainee, Director of Conference Services & Catering, Group Sales Manager and Resort Manager on Duty.  Trained in all departments of the property.  Responsible for groups, and group bookings held at the property which involved the Midwest, Northeast, and Florida markets.  Instituted a strong awareness and sales process which produced positive results to the property's bottom line.  Annual revenues exceeded 60 million dollars.  Leading Group Sales Manager, exceeding goal production for 5 years.          Assistant Manager    January 1975   to   January 1980     Company Name   -   City  ,   State      Concentration on group, front and back of the house, for the Food & Beverage Division.  Primary employment during College.          Education      B.S.B.A   :   Management      Xavier University   -   City  ,   State      Management        M.B.A   :   Marketing & Finance  ,   1978    Xavier University   -   City  ,   State       Marketing & Finance         Interests    YMCA of Martin County, Molly's House, Hibiscus House for Children, Council for the Arts of Martin County, Economic Council of Martin County, Sunshine State Games of The Treasure Coast, Stuart Main Street, Pineapple Festival of Jensen Beach, Special Olympics of Martin County, Academy of Travel & Tourism of Martin County, The Treasure Coast Tourism Committee for the Council of Chambers, The Hutchinson Island Tourism Development Council Committee for Martin County and St. Lucie County, Sunfest of Palm Beach, The Jensen Beach Chamber of Commerce, The Stuart\Martin County Chamber of Commerce, The Hobe Sound Chamber of Commerce Chili Cookoff, The Junior League of Martin County Travel Auction, The Palm Beach Hospitality Sales & Marketing Travel Auction, The Jensen Beach Chamber of Commerce Travel Auction, The Soroptomist International Travel Auction, The Kiwanis of Jensen Beach Dow Finsterwald Golf Classic and Travel Auction, The Jensen Beach Oak Tree Program for The Jensen Beach Chamber of Commerce, The Martin County Cultural Arts Travel Auction for Artsfest, The Academy of Travel & Tourism.      Professional Affiliations    American Hotel Motel Association of Palm Beach and Martin County, Hospitality Sales and Marketing Association International of Palm Beach (Lifetime Honorary Advisor), Hutchinson Island Tourism Committee of the Treasure Coast, The Stuart\Martin County Chamber of Commerce, The Jensen Beach Chamber of Commerce, Skull International of Palm Beach, The Chamber of Commerce of Palm Beach, The International Game Fish Tournament Observers and The International Game Fish Association. Memberships FLAUSA Kiwanis International of Jensen Beach, Historical Society of Martin County, Hotel Motel Association of Martin County and Palm Beach Hospitality, Sales & Marketing Association of Palm Beach, Hutchinson Island Tourism Committee of the Treasure Coast, The Stuart\Martin County Chamber of Commerce, The Jensen Beach Chamber of Commerce, Skull International of Palm Beach, The Chamber of Commerce of Palm Beach.      Additional Information      Volunteer Services:
YMCA of Martin County, Molly's House, Hibiscus House for Children, Council for the Arts of Martin County, Economic Council of Martin County, Sunshine State Games of The Treasure Coast, Stuart Main Street, Pineapple Festival of Jensen Beach, Special Olympics of Martin County, Academy of Travel & Tourism of Martin County, The Treasure Coast Tourism Committee for the Council of Chambers, The Hutchinson Island Tourism Development Council Committee for Martin County and St. Lucie County, Sunfest of Palm Beach, The Jensen Beach Chamber of Commerce, The Stuart\Martin County Chamber of Commerce, The Hobe Sound Chamber of Commerce Chili Cookoff, The Junior League of Martin County Travel Auction, The Palm Beach Hospitality Sales & Marketing Travel Auction, The Jensen Beach Chamber of Commerce Travel Auction, The Soroptomist International Travel Auction, The Kiwanis of Jensen Beach Dow Finsterwald Golf Classic and Travel Auction, The Jensen Beach Oak Tree Program for The Jensen Beach Chamber of Commerce, The Martin County Cultural Arts Travel Auction for Artsfest, The Academy of Travel & Tourism.        Skills     accounting, budget, cold calling, Credit, client, clients, staff training, Financial, Director, marketing, Market, Marketing and Management, materials, Excel, office, Outlook Express, Power Point, win, Word, networking, processes, promotion, public relations, relationship building, Restaurant Management, Sales, Sales Manager, telemarketing    ",BUSINESS-DEVELOPMENT
"      Summary     I have many years of experience in accounting and finance including: audit, financial analysis, bank reconciliations, accounts payables/receivables, financial statements, month and year end reporting, and budgeting       Highlights         MS Word, PowerPoint, Outlook, Access, and Excel (Advanced), Creative Solutions, QuickBooks, Fedielio (Hotels), Sales Tax Express, and other proprietary accounting software   *Over 18 years of experience in accounting and finance including: audit, financial analysis, bank reconciliations, accounts payables/receivables, financial statements, month and year end reporting, and budgeting             Experience      Accountant    June 2013   to   Current     Company Name   －   City  ,   State      Responsible for all accounting processes for 45 clients Perform end-of-period closing processes; prepare financial statements, and budgets.  Reconcile bank statements, ledger entries and journal entries.  Balance sheet account analysis and Profit and loss account and review them Prepare and analyze financial statements and other various reports.  Collection functions for accounts receivables & payables.  Assist in budget and forecast preparation.  Ability to manage multiple projects, priorities, deadlines and budgets.  Working with others on Team to complete client service tasks timely and accurately.  Review general ledger and make all correcting journal entries Support month-end and year-end close process including reconciliation of ledger account Complete and submit food and sales tax license documentation for small businesses.          Accountant    February 2008   to   March 2013     Company Name   －   City        Performed bookkeeping, end-of-period closing process, prepared financial statements, and budgets.  Managed company financial systems and budget and organized and maintained accurateaccounting records.  Prepared company accounts and tax returns for audit.  Prepare monthly department allocations and related journal entries, as needed Prepare and publish timely monthly financial statements and supporting reports Plans and supervises the work of an accounting unit engaged in the maintenance of Complex accounting.  records and other activities related to payments of and invoices Support month-end and year-end close process including reconciliation of ledger account.  Evaluates job performance and monitors and adjusts work load assignments to meet organizational deadlines.          Accounting Manager    January 2000   to   January 2007     Company Name   －   City        Journal Entries including maintenance of recurring journal entries and allocations.  Account reconciliation and analysis: Prepaid Expenses, Deposits, Accrued Expenses, Investments, Capital Leases, Members Equity, Inter-company balances.  Journal Entries including maintenance of recurring journal entries and allocations.  Management and supervision of general accounting, intercompany accounting, and payroll accounting personnel including assigned supervisors, senior accountants and staff accountants as well as external resources utilized for projects on an as needed basis.  Report on breakeven points by products.  Report on margins by product and division.  Planning and collecting data to determine costs of business activity such as raw material purchases, inventory and labor.  Calculating the job orders.          Staff Accountant Finance manager    January 1996   to   January 2000     Company Name   －   City        Ensure an accurate and timely monthly, quarterly and year end close.  Prepares working papers and coordinate all audit activity Provide guidance of all accounting processes including billing, A/R, A/P, GL.  Fixed Assets and Revenue/Expense recognition Controller the daily banking requirements.  Supports budget and forecasting activities.  Provide training to new and existing staff as needed.          Education      Anticipate Degree   :   Accounting  ,   Summer 2016    Master in Accountancy   －   City  ,   State  ,   USA    GPA:   GPA: 3.48     GPA: 3.48         Bachelor of AccountancyAl TurathUniversityIraq   :     June1998            Bachelor of Accountancy Degree   :     July 2010    Evaluation  Stockholm University  Sweden                  Certificate of Business AdministrationSvenskabörsrumInstituteSweden   :     April 2011            Master of Accountancy        Walsh College   －   City  ,   State              Languages    Strong communication skills including fluency in English, Arabic, and Swedish      Skills     Account reconciliation, accounting, general accounting, accounting software, accounts payables, accounts receivables, A/P, Arabic, Balance sheet, bank reconciliations, banking, billing, bookkeeping, budgeting, budgets, budget, closing, Strong communication skills, Controller, client, clients, documentation, English, Equity, finance, financial, financial analysis, analyze financial statements, financial statements, prepare financial statements, Fixed Assets, forecasting, general ledger, GL, inventory, Investments, ledger, market, Access, Excel, Outlook, PowerPoint, MS Word, monitors, organizational, payables, payroll, personnel, problem solving, processes, Profit, Profit and loss account, Public Accounting, Express, QuickBooks, reporting, Sales, supervision, Swedish, Tax, tax returns, year-end    ",ACCOUNTANT
"         DIGITAL PRODUCTION MANAGER       Professional Summary    Creative
professional with extensive project experience from concept to development.
Experienced manager with strong leadership and relationship-building skills.
Over 20 years managerial experience. Looking to join a company that will
creatively challenge and provide growth opportunities.      Core Qualifications          Strong verbal communication  Computer proficient  Conflict resolution  Quick learner  Proficiency in Adobe Creative Suite, Microsoft  Extremely organized   Office products      Excel in employee development  Team Leadership  Process implementation  Skilled Operator, iGen4, Various Digital Printing Solutions and Equipment  Proficiency in Various forms of Bindery             Experience      Digital Production Manager   10/2012   to   Current     Company Name   City  ,   State        Responsible for all aspects of Digital Production for a Premium printing/ graphic design company      Delivering the highest quality production while meeting all client directed deadlines      Provided onsite training.      Successfully led key projects which resulted in increase in productivity and reduction in labor expenditures.      Worked directly with client sales, art and bindery departments to meet client deadlines.      Monitored multiple databases to keep track of Equipment and House Stock inventory levels.            Director of Production   05/2005   to   06/2012     Company Name   City  ,   State       Supervision: Supervised team of ten Document Specialists   Project Development: Collaborated with team of Document Specialists in the completion of various printing, copy, and design projects.  Documentation: Wrote and edited documents to keep staff informed on policies and procedures.  Creative Problem Solving: Resolved production issues through quality control and team member development.  Process Improvement: Created new departmental procedures.  Assessed organizational training needs.  Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.  Reporting: Documented and resolved production issues with quality control.  Computer Proficiency: Used Microsoft Excel to develop inventory tracking spreadsheets.  Responsible for all aspects of Production for a Premium business to business printing/ graphic design company.  Delivering the highest quality production while meeting all client directed deadlines.  Provided onsite training.  Developed new process for employee evaluation which resulted in marked performance improvements.  Initiated procedures and maintained quality standards which resulted in 14% revenue growth.  Successfully led key projects which resulted in increase in productivity and reduction in labor expenditures.  Worked directly with client sales and service departments to meet client deadlines.  Supported Vice President of Production with daily operational functions at the Buffalo location.  Monitored multiple databases to keep track of all location inventory.          Assistant Store Manager   01/2001   to   01/2004     Company Name   City  ,   State       Responsible for all aspects of managing a retail pharmacy including inventory  management, financial management, goal setting, and employee development    Successful completion of ""Phase One"" management training course.          Business Sales Specialist   01/2000   to   01/2001     Company Name   City  ,   State       Responsible for negotiating sale transactions with perspective small business customers in relation to all their telecommunication needs including local and long distance, toll free, multiple line and location networking, data referrals and web hosting.  Familiar with various ordering and billing systems such as BAC, DBMP, WATS OP, ON, OON and others.  Meeting monthly sales quotas Finished highest score of 99.5% on training classes.          Merchandise Manager   01/1999   to   01/2000     Company Name   City  ,   State       Responsible for all aspects of managing a retail clothing store   Successful completion  of moduled management training program.           Store Manager, District Trainer   01/1996   to   01/2000     Company Name   City  ,   State       Responsible for all aspects of managing a retail sporting goods store  Winner of three  consecutive sales performance contests resulting in 10% annual growth.           Education      Bachelor of Science  :   Communications Video Production   1997       State University of New York   City  ,   State       Communications Video Production        Associate of Arts and Sciences     1994       Onondaga Community College   City  ,   State               Regents Diploma     1992       Thomas J. Corcoran High School   City  ,   State               Skills    billing systems, Creative
Problem Solving, client, databases, Documentation, financial management, goal setting, graphic design, inventory
management, inventory, managing, management training, Microsoft Excel, negotiating, networking, organizational, policies, Process
Improvement, Project Development, quality, quality control, Reporting, retail, Safety, sales, spreadsheets, Supervision, telecom, employee development, web hosting   ",DIGITAL-MEDIA
"         SALES ASSOCIATE         Core Strengths          Sales understanding  Multi-tasking ability  Organizational skills.  Customer- and service-oriented  Excellent communication skills  Listening skills      Reliable and punctual  Organized  Flexible schedule            Accomplishments      Customer Interface    Greeted customers upon entrance and handled all cash and credit transactions.  Assisted customers over the phone regarding store operations, product, promotions and orders.   Stocked shelves and supplies and organized displays. Organized racks and shelves to maintain the visual appeal of the store. Verified that all customers received receipts for purchase.  Received and processed cash and credit payment for in-store purchases.  Described use of operation of merchandise to customers.  Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.  Helped customers over the phone regarding our store policy and store hours  Helped customers over the phone regarding our store merchandise   ​  ​  ​          Work Experience     08/2015   to   Current     Sales Associate    Company Name   －   City  ,   State      Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.      Excelled in exceeding daily credit card application goals.      Managed quality communication, customer support and product representation for each client.     Served as the company's only bilingual Spanish/English customer service representative.     Assisted customers with store and product complaints.     Processed and issued money orders for customers.     Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.     Organized the store by returning all merchandise to its proper place.     Processed merchandise returns and exchanges.          11/2014   to   03/2015     Team Member    Company Name   －   City  ,   State      Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.     Worked as a team member performing cashier duties, product assistance and cleaning.    ​        02/2017   to   Current     Sales Associate    Company Name   －   City  ,   State      Worked as a team member performing cashier duties, product assistance and cleaning.     Assisted customers with store and product complaints.     Organized the store by returning all merchandise to its proper place.     Processed merchandise returns and exchanges.           Educational Background     2015     High School Diploma      Monroe High School   －   City  ,   State                  Associate of Science      South Piedmont Community College   －   City  ,   State  ,   Monroe    Currently enrolled in college.        Interests     Soccer, Working out, Music/Concerts       Skills     Customer service  Customer Satisfaction  Bilingual  Quick Learner  Good interpersonal skills​  Good communication skills  Works well under pressure  Attention to detail  Collaborative team member    ",SALES
"         GRAPHIC DESIGNER       Summary     Highly creative and multi-talented Graphic Designer with more than 14 years in multi-media and graphic design.       Highlights          Corporate design  Advanced typography knowledge  Strong design sense  Conceptual thinker      Time management  Creative and artistic  Self-motivated professional  Social Media Marketing            Experience     01/2014   to   09/2015     Graphic Designer    Company Name   -   City  ,   State      Create visual and print materials for a broad range of customers which includes business cards, logos, banners and mailers, etc.  Work closely with clients from initial design to end product.  Work with multiple vendors in the print industry.  Have base knowledge of Print Press operations.         01/2011   to   09/2015     Owner - Graphic Artist    Company Name   -   City  ,   State      Manage and maintain a website and numerous social media sites.  Create 2D and 3D art works from concept to completion.  Develop design concepts using graphic design to complete 3D projects.  Organize and maintain inventory and shipping.  Coordinate and facilitate meetings with United States and International clients.         01/2006   to   01/2011     Senior Graphic Designer    Company Name   -   City  ,   State      Created print materials, advertising, and large event signage.  Developed design concepts for a team of designers and ensured quality and consistency of designs.  Worked closely with upper management on various branding and design projects.  Worked closely with Federated's print shop and other local printing agencies.          Education     2001     AA  :   Visual Communications    Brown College   -   City  ,   State               Skills     Expert knowledge in the following software programs:   Adobe Creative Suite  HTML/CSS  Adobe Acrobat  Adobe Illustrator  Adobe Photoshop  Adobe InDesign  Corel Applications  Publisher  Word  Excel  PowerPoint   Flash       ",DESIGNER
"         CONSULTANT         Professional Summary       Health care Administrative Assistant with 3 years of experience    Experience in the health field for 5+ years    Allocated monthly budget of $1000 for Muslim Students Association's planned activities    Organized fundraising events with the supervision of the Event coordinator at Wing's Program         Skills           Skilled in Microsoft Office Suite, Adobe Premier Suite, SQL Database, and SAS    Planning and development    Strategic decision making    Fluent in English and Urdu, Functional in Spanish        Data Management    Excellent communication skills    Time management    Conflict resolution             Work History      Health Revenue Specialist  ,     02/2019   to   Current     Company Name   –   City  ,   State       Developed work plans to meet business priorities and deadlines.    Devised strategies to improve organization efficiency and optimize group management.    Kept detailed records of project progress, discrepancies and other funding.    Understood fee schedule and terms for all contracts which invoices are submitted.    Verifies drugs and services are properly authorized and proper documentation is on file.    Assists training new team members and providing input for the team.     Communication with team members, intake, pharmacy, insurances, and management.    Analyzing trends to solve complex issues.          Administrative Assistant  ,     10/2017   to   12/2018     Company Name   –   City  ,   State       Perform clerical tasks such as answering phone calls, filling paperwork, delivering films, and faxing documents to insurers and other healthcare providers.    Communicated with patients, visitors, and staff to ensure that all needs were being met.    Worked extensively with electronic medical records.    Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.    Created PowerPoint presentations for business development purposes.    Monitored premises, screened visitors, updated logs and issued passes to maintain security.          Internship  ,     06/2016   to   08/2016     Company Name   –   City  ,   State        Work extensively with organization's electronic medical records to schedule patients, coordinate shifts, provide service to the under insured.      Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.      Shadow physicians and nutritionists regularly.      Organize annual fundraising dinner to sustain free clinic's daily operations.      Answered telephone inquiries from clients, vendors and the public.      Performed tasks such as taking vitals, primary and secondary assessments.           Administrative Assistant  ,     05/2015   to   08/2016     Company Name   –   City  ,   State        Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.      Assist the event coordinator with organizing fundraising events and compiled informational packets for potential donors.      Participated in marketing and outreach and other visibility efforts, as requested.           Education      Bachelor of Science  :   Community Health  ,   2017     University Of Illinois At Urbana-Champaign   -   City  ,   State        Elected to Vice President for Pakistani Students Association in 2016      Elected to Fundraising Chair for Muslim Students Association in 2016      Coursework in Health Planning, Health Administration and Health Finances, Health Data Analysis, Macroeconomic Principles, and Healthcare Systems               2018     College Of DuPage   -   City  ,   State        Coursework in Emergency Medical Technician, Statistics and Medical Terminology             Skills      Skilled in Microsoft Office Suite, Adobe Premier Suite, SQL Database, and SAS  Planning and development  Strategic decision making  Fluent in English and Urdu, Functional in Spanish    Data Management  Excellent communication skills  Time management  Conflict resolution        Work History      Consultant  ,   06/2018   to   12/2018     Company Name   –   City  ,   State       Developed work plans to meet business priorities and deadlines.    Devised strategies to improve organization efficiency and optimize group management.    Kept detailed records of project progress, discrepancies and other funding.    Supported clients with business analysis, documentation and data modeling.    Collaborated with clients to develop and shape budgets, processes, business intelligence and strategies.          Intern  ,   10/2017   to   05/2018     Company Name   –   City  ,   State        Perform clerical tasks such as answering phone calls, filling paperwork, delivering films, and faxing documents to insurers and other healthcare providers.      Communicated with patients, visitors, and staff to ensure that all needs were being met.           Internship  ,   06/2016   to   08/2016     Company Name   –   City  ,   State        Work extensively with organization's electronic medical records to schedule patients, coordinate shifts, provide service to the under insured.      Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.      Shadow physicians and nutritionists regularly.      Organize annual fundraising dinner to sustain free clinic's daily operations.      Answered telephone inquiries from clients, vendors and the public.      Performed tasks such as taking vitals, primary and secondary assessments.           Administrative Assistant  ,   05/2015   to   08/2016     Company Name   –   City  ,   State        Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.      Assist the event coordinator with organizing fundraising events and compiled informational packets for potential donors.      Participated in marketing and outreach and other visibility efforts, as requested.        ",CONSULTANT
"         OPERATIONS FINANCE DIRECTOR       Summary     Skilled financial professional with over twenty years of financial services industry and fifteen years of practical management experience.Highly detail-oriented and organized. Areas of expertise include conflict management, customer service, marketing and client interface. Advanced training in risk assessments, management controls and audit planning.  ​  ​       Highlights          Customer service  Schedule management   Project management     Strategic and financial planning expert     Mergers and acquisitions knowledge       Negotiations, risk mitigation          Exceptional customer service skills           Microsoft Office proficiency  Proficient in Concur, Workday, Kronos  Excel spreadsheets/SQL  SOX, DOJ, Audit experience  Cost reduction and containment  Staff leadership and development  Superior organization skills            Accomplishments      Reduced capital spending by 35 % per year as the leader of a cross-functional trading floor teams in San Francisco and New York.  Head of Business Continuity for NYSE-SF and NYSE-NY.  Recognized for achieving flawless audit scores from both NYSE Regulation, Securities and Exchange Commission and FINRA.  Authored and published trading floor rule filings for NYSE- SF and NYSE-Amex- 2008-2013.  Launched the Amex Trading Floor-NY in 2008-2009, hired all trading floor staff.  Authored all trading floor employee procedures, manuals, and company policies for both NYSE-SF and NYSE-Amex.  In charge of streamlining staffing levels for three mergers 2005-2010.  Started NYSE Annual Community Volunteer Program 2010.        Experience      Operations Finance Director     Jan 2016   to   Current      Company Name   －   City  ,   State    Planned and executed operational audits of various business areas using risk-based audit methodology.  Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Developed and implemented efficient accounting, financial and operational systems. Generated new accounts by implementing effective networking and content marketing strategies. Reviewed new customer orders and requests and manually entered data Systematically prepared documents and assembled financial statements for independent auditors i nto a centralized database.       Managing Director - Head Of Trading Floor Operations     Feb 2009   to   Oct 2015      Company Name   －   City       Supervised and managed all daily operational trading floor activities, all trading floor staff and all trading floor broker operations on the San Francisco trading floor   Worked with FINRA Floor staff to enforce trading floor rules  Responsible for enforcement of trading floor rules and regulation for open out-cry trading.  Developed strategy for internal and external regulatory examinations, collaborated with internal and external audit and market compliance.  Created organizational flow charts and career path reports to evaluate employee compensation information.  Designed the employee performance evaluation process and merit program.  Wrote all employee company policies and procedures for the trading floor.  Increased the employee base to meet changing staffing needs.  Implemented an innovative employee incentive and training program.  Handled exchange customer error account for San Francisco          SR. Director - Options Trading Services and Operations     Oct 2007   to   Feb 2009      Company Name   －   City  ,   State     Stationed in New York for the launch and merger between the NYSE and the American Stock Exchange.  Implemented and authored all company policies and procedures for the trading floor.  Recruited and interviewed 70 applicants per one year period.  Reviewed federal and state laws to confirm and enforce company compliance.  Wrote all employee performance evaluation reviews and recommended merit increases.  Implemented an employee bonus program.  Maintained all of the departments procedures and written documentation for both NYSE SF and NYSE Amex NY.         Director -Manager -Options Trading Services     May 1992   to   Oct 2007      Company Name   －   City       Managed trading floor staff and all trading floor procedures.  Oversaw all facilities and maintenance of the entire options department.  Developed and managed quarterly operating budgets for the entire San Francisco Trading Floor and Options department.   Analyzed employment-related data and prepared required reports.  Collected and analyzed data to evaluate operational issues and make process improvement recommendations.Communicated the duties, compensation, benefits and working conditions to all potential candidates.  Defined strategy and business plans for entire SF-options trading floor.  Rolled out new front end proprietary software for all trading firms.  Traded customer orders in a fast paced open-out-cry environment.  Oversaw scheduling for the day-to-day activities of assigned trading pit.         Education      Associate of Arts  ,   History    Diablo Valley College   －   City  ,   State  ,   USA   Pursued BA in Finance          Economics / Spanish    Los Medanos Collage   －   City  ,   State  ,   USA          Languages     Spanish- Fluent reading/writing/professional level       Certifications     Certified Trading Floor Broker Certificate - NYSE-REG  MBCI ( Member Business Continuity Institute) 2009-2015  Computer Information Systems Certificate-Project Management-DVC  Spanish Foreign Language Certificate-LMC  Published Regulatory Bulletins for NYSE-Arca Equities- 2010-2013 SEC (Rules 6.00-6.47(e)       Skills     Benefits, budgets, business planning, monthly, quarterly billing, flow charts, conflict resolution, database, documentation, hiring, HR generalist, inventory control, legal research, Microsoft Office, SQL, operations management.        ",FINANCE
"         FINANCE MANAGER         Summary     Pro-active, results-oriented, deadline driven with broad experience in all aspects of accounting and financial management.  Solid planning and organizational skills in coordinating all aspects of each project from inception through completion.  Sees the big picture and plans appropriate strategies to achieve results.  Well disciplined with proven ability to manage multiple assignments efficiently under extreme pressure while meeting tight deadline schedules.  Strong team builder and facilitator, creates an atmosphere that encourages individual growth among accounting professionals while maximizing their potential and production.  Ascertains needs and goals, streamlines existing operations, envisions new concepts and looks for areas of improvement while following through with development and direction.  Clearly and effectively communicates direction, commits people to action with timelines, and transforms complex information into easily understood formats.        Highlights         SAP, Dynamics AX, AS400, SBT, IFRS, JD Edwards, MAS90, Great Plains and Quickbooks.  Access, SAS and SQL.  MS Office including Excel 2010, 2007 and 2003.  UltiPro, ADP, Report Smith, E-Time Heavy, TimeSaver, EZLabor and EasyPay.     Comprehensive experience in Organizational Re-Engineering  Inventory Control/Purchasing  Reporting/Process  Improvement Financial   Management/Analysis   Quarterly/Year-End Audit   Budget & Forecasting   Preparation/Administration   General Accounting/HR/Payroll   Staff Management   Business Analysis   GAAP/JSOX/ISO/SOX            Experience      Finance Manager  ,   12/2011   to   05/2014    Company Name   －   City  ,   State      Provide financial reports for three plants in the region.  Manage day to day operations to include overseeing all accounting functions, procurement, annual budget forecast, payroll and complying with SOX.  Work with corporate HR in regards to plant personnel and suggest personnel changes in the plant along with other necessary changes to create a corporate environment from the prior family owned company feel.  Manage all aspects of Supply Chain Developed and implemented purchasing, operations, logistics and production systems Manage vendor and supplier contracts Introduced Lean Manufacturing practices Manage billing and HR functions.          Accounting Manager  ,   12/2008   to   07/2011    Company Name   －   City  ,   State      Overall authority for the global intercompany operations of the organization, budget preparation and administration, audit, accounting, monthly closing of books, account reconciliation, and journal entry adjustments.  Prepared monthly, quarterly and annual reports summarizing the business activities.  Developed trend and balance sheet analysis; accounts receivable and aging reports.  Maintained audit reports to ensure a smooth quarterly and year-end audit.  Supervised and lead support staff of up to 4.  Created new global policies to help streamline the inter-company reconciliation process.  Introduced monthly team meetings to enhance team environment, review projects and provide training.  Recommended a cross-training project to include written documentation of all processes.          Corporate Controller  ,   03/2008   to   12/2008    Company Name   －   City  ,   State      Restructured the accounting department to create a strong team of 6 rect reports to handle an SAP implementation and go live.  Challenged to lead a 20 year old manufacturing company away from old habits and into an updated more controlled accounting environment.  Implemented internal controls in areas of required purchase orders with authorized approvals, travel and expense review with limits, including D&B checks for setting customer credit limits, creating reorder points to avoid excessive inventory on hand, paying within terms for a discount and working with purchasing to get price discounts from vendors.  Responsible for the financial reporting of three plants combined average 80 million in sales annually.  Business process owner for SAP software implementation.  Headed the quarterly bank audit.          Cost Accountant  ,   01/2007   to   01/2008    Company Name   －   City  ,   State      Managed all financials for printing company and reported directly to controller in another state.  Prepared analysis, month-end financials and other reports as requested by corporate.  Reviewed variances and explained variances to plant managers.  Provided daily support to plant management team including analyzing data to initiate improvements and cost savings.  Prepared monthly management meeting slides showing variances and margins which needed to be discussed.  Established internal controls to achieve compliance with Sarbanes Oxley.  Assisted in the monthly and yearly forecasting process including the creation of the budget.  Implemented inventory and asset review to insure accurate and complete accounting data for job costs and overhead.          Supply Specialist  ,   01/1999   to   01/2007    Company Name   －   City  ,   State      Maintained accurate inventory for over 180 line items.  Helped prepare over $500,000 worth of equipment and supplies from de-commissioned ships for warehouse turn-in.          Education      Bachelor of Science  :  Accounting  ,  2006    University of Phoenix   －   City  ,   State               Master of Business Administration  :  Business  ,  2010    UNIVERSITY OF PHOENIX   －   City  ,   State              Also attended Wright State University, Sinclair Community College and Columbus State prior to finishing BA                Skills     account reconciliation, accounting, accounts receivable, go live, streamline, ADP, AS400, BA, balance sheet, billing, budget preparation, budget, Business process, closing, contracts, controller, credit, documentation, financials, financial, financial reporting, forecasting, Great Plains, HR, inventory, JD Edwards, logistics, MAS90, meetings, Access, Excel, MS Office, payroll, personnel, policies, processes, procurement, purchasing, Quickbooks, sales, SAP, Sarbanes Oxley, SAS, SBT, SQL, Supply Chain, trend, written, annual reports, year-end    ",FINANCE
"         FOOD SERVER       Summary     I have sixteen years of experience in the customer service industry. My experience includes, customer-oriented food server, crew trainer and housekeeper with a deep experience with POS systems and cash handling procedures. I have four years experience with  Microsoft Office  and  Adobe Media Arts Software.         Highlights          Microsoft Office Excel  Microsoft Office Access  Microsoft Office Word  Microsoft Office PowerPoint  Adobe PhotoShop  Adobe Illustrator      Math and language skills  Excellent multi-tasker  Conversant in SpanishDelivers exceptional customer service  Comfortable standing for long time periods  Neat, clean and professional appearance  Cash handling  Reliable and punctual            Accomplishments      2000 - While working for Lucky Lill's Casino I took  TIPS  training and passed with a perfect score. I was awarded a certificate and an hourly raise.    2003 - While working for Denny's Restaurant I was r ecognized by  management for going above and beyond normal job functions. I was promoted by the owners to the title of "" Crew Trainer "". Duties included training all new wait-staff employees on company procedures and proper customer service.         Experience      Food Server       Company Name   －   City  ,   State      2000 - 2003     Recorded customer orders and repeated them back in a clear, understandable manner.Up-sold additional menu items, beverages and desserts to increase restaurant profits.Correctly received orders, processed payments and responded appropriately to guest concerns.Served fresh, hot food with a smile in a timely manner.Resolved guest complaints promptly and professionally.Prepared and served beverages such as coffee, tea and fountain drinks.Mastered Point of Sale (POS) computer system for automated order taking.Frequently washed and sanitized hands, food areas and food preparation tools.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Worked well with teammates and openly invited coaching from the management team.Prepared items according to written or verbal orders, working on several different orders simultaneously.        Cashier       Company Name   －   City  ,   State      1997 - 1998      Mastered Point of Sale (POS) computer system for automated order taking.  Recorded customer orders and repeated them back in a clear, understandable manner.   Processed payments and responded appropriately to guest concerns.   Up-sold additional menu items, beverages and desserts to increase restaurant profits.  Properly portioned and packaged take-out foods for customers.  Took necessary steps to meet customer needs and effectively resolve food or service issues.    Communicated clearly and positively with co-workers and management.         Housekeeping       Company Name   －   City  ,   State      2004 - 2005     Hand dusted and wiped clean office furniture, fixtures and window sills.Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.Swept and damp-mopped private stairways and hallways.Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures.Emptied and cleaned all waste receptacles.Cleaned and returned vacant rooms to occupant-ready status.Stocked toilet tissue and paper towels, as well as other restroom supplies.Supplied guests with extra towels and toiletries when requested.Stocked room attendant carts with supplies.Removed trash and dirty linens from room attendant carts.Swept and vacuumed floors, hallways and stairwells.Cleaned rooms to the satisfaction of all clients.        Cashier      Company Name   －   City  ,   State      1998 - 2000     Correctly received orders, processed payments and responded appropriately to guest concerns.  Recorded customer orders and repeated them back in a clear, understandable manner.  Took necessary steps to meet customer needs and effectively resolve food or service issues.  Up-sold additional menu items, beverages and desserts to increase restaurant profits.  Promptly reported complaints to a member of the management team.  Communicated clearly and positively with co-workers and management.  Served orders to customers at windows, counters and tables.Mastered Point of Sale (POS) computer system for automated order taking.  Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Worked well with teammates and openly invited coaching from the management team.         Media Arts Tutor       Company Name   －   City  ,   State      2013 - 2014       Tutored PhotoShop, Aftereffects and Illustrator to students in need of extra help and understanding of class assignments.   Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.         Crew Trainer & Graveyard Server       Company Name   －   City  ,   State      2003 - 2004     Correctly received orders, processed payments and responded appropriately to guest concerns.Recorded customer orders and repeated them back in a clear, understandable manner.Took necessary steps to meet customer needs and effectively resolve food or service issues.Up-sold additional menu items, beverages and desserts to increase restaurant profits.Served fresh, hot food with a smile in a timely manner.Communicated clearly and positively with co-workers and management.Resolved guest complaints promptly and professionally.Prepared and served beverages such as coffee, tea and fountain drinks.Carefully maintained sanitation, health and safety standards in all work areas.Mastered Point of Sale (POS) computer system for automated order taking.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Followed all established restaurant practices and procedures.Worked well with teammates and openly invited coaching from the management team.        Graveyard Food Server & Supervisor      Company Name   －   City  ,   State      2006 - 2007      Correctly received orders, processed payments and responded appropriately to guest concerns.  Recorded customer orders and repeated them back in a clear, understandable manner.  Up-sold additional menu items, beverages and desserts to increase restaurant profits.  Prepared and served beverages such as coffee, tea and fountain drinks.  Took necessary steps to meet customer needs and effectively resolve food or service issues.  Resolved guest complaints promptly and professionally.  Carefully maintained sanitation, health and safety standards in all work areas.  Frequently washed and sanitized hands, food areas and food preparation tools.  Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.  Recorded the shift books accurately and professionally on a nightly basis.   Followed all established restaurant practices and procedures.  Communicated clearly and positively with co-workers and management.         Casino Runner       Company Name   －   City  ,   State      2005 - 2006      Educated customers on game rules and mathematical probabilities of various wagers.  Oversaw cage operations for casino.  Took and paid bets and retrieved cards.  Recorded customer beverage orders and repeated them back in a clear, understandable manner.  Increased volume and loyalty to the casino by attracting new players and building one-on-one relationships with guests.  Processed cash advances on credit cards.  Promptly reported complaints to a member of the management team.         Cashier       Company Name   －   City  ,   State      1997 - 1998      Mastered Point of Sale (POS) computer system for automated order taking.  Recorded customer orders and repeated them back in a clear, understandable manner.  Properly portioned and packaged take-out foods for customers.  Up-sold additional menu items, beverages and desserts to increase restaurant profits.  Took necessary steps to meet customer needs and effectively resolve food or service issues.    Communicated clearly and positively with co-workers and management.  Followed all established restaurant practices and procedures.  Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.  Frequently washed and sanitized hands, food areas and food preparation tools.         Education      Associate of Arts  ,   Computer Media / Media Arts   2014     The University of Montana   －   City  ,   State  ,   Missoula     I am currently attending The University of Montana in pursuit of my Bachelor of Arts degree.          Skills     Adobe Photoshop, e-mail, Adobe Illustrator, Access, Excel,  Microsoft Office , PowerPoint, Word, Phone, Type    ",ARTS
"         HISTORY TEACHER         Experience      History Teacher  ,     08/2006   to   Current     Company Name   –   City  ,   State      Seventh grade World History teacher at Southwest Middle School, Chatham County, Savannah, Ga.  Instruct four inclusion class.  Students have diverse academic backgrounds.  Charge with teaching Georgia history, geography, civics and economics.  Connect events to daily study of history, enhance opportunities for higher order thinking skills and writing.  Taught [U.S History, World history and Georgia History] history to audience of more than [30 ] students each [60 min].  Designed lesson plans, course handouts and homework assignments based on textbook material and coursework.  Taught [Social Studies] to diverse class of [30] students.  Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance.  Developed, administered and graded tests and quizzes promptly to provide quick feedback.  Established and enforced rules for behavior and procedures for maintaining order among class of [30} students.  Used variety of teaching techniques to encourage student critical thinking and discussion in [Reading, L,A, and Social Studies] course.  Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.  Tracked class attendance and student progress.  Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students.  Applied progressive teaching principles to class of [30] students, improving standardized tests scores by [5]% in [60 min] period.  Created immersive activities and utilized [Instructional Programs] technology to enhance instruction.  Developed and maintained effective frameworks, standards and requirements.  Collaborated with project leaders and stakeholders to accomplish objectives.  Conducted [four] classes each week focused on [Reading and Social Studies].  Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability.  Kept youth safe and secure at facility and in public.  Coordinated after school tutoring hours with other teachers to help students in need of extra attention.  Observed and documented behaviors and actions of students.  Developed and implemented interesting and interactive learning media to increase student understanding of course materials.  Provided feedback on individual actions, behaviors and verbal responses.  Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.  Provided continuous evaluation of program operations as compared with established mission and set parameters.  Supported departmental program development, curriculum planning and committees with subject matter expertise and solid educational background.  Maintained ethical standards and status as role model to students by adhering to professional ethics at all times when presenting lessons and interacting with students.  Maintained strong knowledge and memory of important history dates, locations and events.  Trained, mentored and supervised 2] student teachers assisted with grading, administering tests and [Classroom and Lesson plans].         History Teacher  ,     08/2002   to   07/2006     Company Name   –   City  ,   State      Fifth grade social studies teacher at Thunderbolt Elementary Marine Science Academy.  Chatham County, Savannah, Ga.   Teach Social Studies to 110 students daily from a variety of different backgrounds for example, Gifted, EIP, and other special needs.  Charged with Promoting in students an appreciation of American ideals and cultural heritage, motivate students to a understand and exercise his/her rights, privileges, and responsibilities as a citizen.  Developed lesson plans to teach course materials according to schedule.  Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.  Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability.  Maintained ethical standards and status as role model to students by adhering to professional ethics at all times when presenting lessons and interacting with students.  Taught [Social Studies] to diverse class of [30] students.  Maintained strong knowledge and memory of important history dates, locations and events.  Observed and documented behaviors and actions of students.  Achieved score of [200% on state reading test.  Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.  Compiled and produced documents, reports and filed, copied or faxed required papers to appropriate parties.  Conduct{ 4] classes each week focused on [Social Studies].  Provided feedback on individual actions, behaviors and verbal responses.  Employed [Culturally responsive educational] techniques to encourage student learning and build community within classroom.  Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance.  Implemented student discipline measures, decreasing classroom disruptions by [25]%.  Trained, mentored and supervise 2] student teachers assisted with grading, administering tests and [Lesson Plans ,Grouping, and Classroom management].  Translated operational directives into program roadmaps.  Collaborated with project leaders and stakeholders to accomplish objectives.  Earned positive feedback from parents regarding classroom instruction and student learning success.  Developed and maintained effective frameworks, standards and requirements.  Provided continuous evaluation of program operations as compared with established mission and set parameters.  Developed, administered and graded tests and quizzes promptly to provide quick feedback.  Coordinated after school tutoring hours with other teachers to help students in need of extra attention.  Established and enforced rules for behavior and procedures for maintaining order among class of [30] students.  Created immersive activities and utilized [techniques to integrating technology to enhance instruction.  Applied progressive teaching principles to class of 30] students, improving standardized tests scores by [10]% in [60 min] period.  Developed and implemented interesting and interactive learning media to increase student understanding of course materials.  Designed compelling lesson plans focused on literature and writing learning goals for [struggling learners] level classes.  Kept youth safe and secure at facility and in public.  Used variety of teaching techniques to encourage student critical thinking and discussion in [Social Studies] course.  Developed and implemented skill-building activities focused on [Reading Level] and ] abilities.         History Teacher  ,     01/1989   to   01/2002     Company Name   –   City  ,   State      Fourth grade teacher Frank W. Spencer Foreign Language Academy.  Charged with teaching higher order thinking skills and providing a challenging curriculum to the gifted cluster in a self-contained class.   The Co- founder of the Respect Yourself club.  Developed to provide life skills to low achieving students.  The Jiu-Jitsu instructor in the after-school tutorial program, and In-Tech instructor for teachers.  Implemented student discipline measures, decreasing classroom disruptions by 25]%.  Developed, administered and graded tests and quizzes promptly to provide quick feedback.  Employed [Culturally Responsive Teaching] techniques to encourage student learning and build community within classroom.  Maintained strong knowledge and memory of important history dates, locations and events.  Developed and implemented interesting and interactive learning media to increase student understanding of course materials.  Trained, mentored and supervise {2] student teachers assisted with grading, administering tests and [Classroom management, Lesson Plans].  Trained, mentored and supervised [2] student teachers assisted with grading, administering tests and [assigning, task, documentation, and classroom management].  Coordinated after school tutoring hours with other teachers to help students in need of extra attention.  Established and enforced rules for behavior and procedures for maintaining order among class of [30] students.  Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.  Presented at industry conferences to audiences of up to [30] students and professionals.  Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.  Developed and maintained effective frameworks, standards and requirements.  Taught [World History] to diverse class of 30 students.  Provided continuous evaluation of program operations as compared with established mission and set parameters.  Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students.         Military Police  ,     07/1976   to   10/1979     Company Name   –   City  ,   State      Authored daily activity, incident, safety, repair and irregularity reports including equipment and property damage, theft, unauthorized presence or unusual occurrences.  Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.  Provided daily briefings to [Military post and duties] on such topics as safety and risk assessments.  Created document filing system, organizing mission-critical documents within SCIF facility.  Managed receipt, storage and issue of ammunition processes.  Managed 12] employees in combat operations and tactical guidance to ensure optimal productivity.  Developed top talent by leading training initiatives for combat preparation.  Led military police teams in support of battlefield operations.  Trained and instructed subordinates and supported units on [Guard duty  ] training.  Instructed personnel on ways to reduce environmental hazards and proper use of PPE.  Led diverse training simulations to prepare teams for combat and emergency situations.  Completed 6-8 hours] patrols of assigned areas within operations areas.         Education      Ph.D.  :   Philosophy in Education  ,   2019     Northcentral University   -   City  ,   State      [3.7] GPA  Dissertation: [Elementary Teachers Experiences of Teaching Culturally Responsive Education to African American Elementary male Students. A Phenomenological Study]  Major in [Curriculum and Teaching         Master of Arts  :   Curriculum Instruction  ,   2008     Nova Southeastern University   -   City  ,   State           Master of Arts  :   Teaching and Learning  ,   2007     Nova Southeastern University   -   City  ,   State           Bachelor of Science  :   Bussiness Management  ,   1986     Savannah Arts Academy   -   City  ,   State      Completed coursework in [Reading ], [Language Arts ],{ Reading Endorsement} and [Gifted - in Field]         General Education  :   Bussiness  ,   1981     Thomas Nelson Community College   -   City       Hampton, Va. Courses in Business Certification   Major in [ Subject ]         Summary     Seeking Middle School Reading or Social Studies teaching position that enables one to use my Instructional reading skills with technology.  Adapted History Teacher] offering [30] years of experience in teaching diverse history lessons to large groups of students by devising lectures and course cohesive with different learning styles. Resourceful in contributing to creation, execution and evaluation of curriculum to continually advance program. Collaborative in assisting with textbook selection for history department.  Effective educator with diverse talents in preparing history lessons, delivering lectures to students, creating accompanying multimedia presentations, assigning homework and administering exams. Personable in answering students' questions about lecture information, course materials, homework and exams to provide clarity, deliver solutions, prompt further research and spark discussions on important historical topics.  Innovative Program Officer enthusiastic about having a positive impact on Teaching and learning[] by overseeing results-oriented programs in [History]. Veteran team leader and complex problem-solver with [30] years of related experience.       Affiliations    Professional Development	Attended Seminars and workshops: Learning styles. Sexual Education for (4-8), Inclusion, Child abuse, (TQM) total quality management, differentiated instructions, Issues and Trends in education in reading, In-Tech Redelivery, (WOW) Working -on-the work, Reading renaissance, International Baccalaureate Middle years program training for Humanities level 1
Leadership	Served as fourth grade chairman for (4) years, (BLT) Building Leadership team for (3) years, Block- Scheduling Team (2) years, Veteran Day coordinator (2) years Black History Coordinator (2) years and American Education week (2) years.      Highlights          Teaching Certified Teacher Lesson Planning Special Education Progress Reports Social Studies History Teamwork / Collaboration Learning Styles World History, Ability to motive and inspire children through enthusiastic imaginative presentation. High level of resourcefulness and creativity, joint with excellent organizational... Good communication skills. A indisputable interest in children. Ability to build up a positive relationship with parent              Additional Information      Awards	Teacher of The Year (1994) and (2002), Veteran Day Parade first place entry Award (Elementary), Crystal Apple Award, Junior Achievement Award, Kiwanis Club Award and featured in Articles in newspapers entitled, Respect Yourself club and Summer Academy     ",TEACHER
"         ACCOUNTANT             Skills        QuickBooks, Sage, Lacerte, and Intuit ProSeries (well-rounded on the applications and functions), Microsoft Suite (Word (Advanced), Excel (formulas, Vlookups, Pivot tables, and Data Analysis & Management), Access (Intermediate), Outlook (Advanced), Power Pivot, and PowerPoint (Intermediate)), CalBench, FASB & GAAP standards (Accounting Standards Codification), and Sarbanes-Oxley (SOX Sections) & Generally Accepted Auditing Standards (GAAS/SAS No.)            Experience      Accountant    January 2016   to   Current     Company Name   －   City  ,   State      Responsible for both cash and accrual basis accounting for cash receipts,  A/R, A/P, notes payable, interest payable, unearned revenues, legal services, revenues, expenses, office supplies, insurance (worker's compensation, health, accidental, and disability), payroll processing, petty cash, reconciliation of discrepancies of bank and credit card transactions, and escrow accounting Record the appropriate trial balance adjustments including the analysis of the relevant accounts Perform financial statement analysis in the evaluation of business operations in the preparation of financial statements Resolved of tax issues, notices, engagements in compliance of IRS regulations, procedures, and codes Filing federal and state corporate tax returns ((Form1120S (IRS), CT-3-S/CT-34-SH (NYS), FUTA, SUTA)) Generate quarterly payroll tax returns ((Forms 941 (IRS), NYS-45/NYS-45-ATT (NYS)) per requisite during the calendar year along with the payroll tax accounting procedures.          Retail and Wholesale Clothing Merchandiser Accounting Assistant    February 2015   to   January 2016     Company Name   －   City  ,   State      Oversaw A/R, A/P, tangible assets, revenue, expenses, cost of goods sold (COGS), depreciation, advertising, inventory, intangible assets (trademarks, patents, and licenses), line of credit, bad debts, returns and allowances, credit card transactions, bank and credit card reconciliations, and payroll accounting under the accrual basis of accounting Recorded month end, quarterly, and year end closing of accounts to reconcile financial statements Performed administrative duties by filing, opening and sorting mail, scanning, printing, and copying documents Implemented corporate, sales, and payroll taxes in accordance with federal and state compliance for forms 1065, 941, ST-100 (Quarterly), MTA-305, 940, and NYS-45/NYS-45ATT Analyzed and prepared financial statements through vertical and horizontal analysis and forecasting Coordinated with clients and vendors in accordance to the A/R and A/P subsidiary ledgers aging schedule.          Stock Clerk    May 2010   to   August 2011     Company Name   －   City  ,   State      Worked as a stocker on a three month probationary period refilling the shelves.  Promoted to delivery helper in which the duties include the following: loading/unloading inventories, picking/packing orders, maintained customer relations and reconciling all errors of clients' orders.  Provided customer satisfaction with proven track record of increased sales of approximately 10% through product knowledge and various suggested recipes.          Restaurant Operations Manager    September 1996   to   March 2004     Company Name   －   City  ,   State      Managed business operations in overseeing the workforce through training, developing, hiring, terminating, and retention of the employees Maintained the business organizational structure in the initiation, ratification, implementation, and monitoring the decision management processes Implemented customer satisfaction through customer interactions and an intuitive approach to each customer's standards Increased revenue by up to 20% through social networking with customers and resolving any issues by meeting their demands promptly Maintained hybrid accounting for cash, A/R, A/P, services, revenue, expenses, depreciation, inventory supplies and replenishments, payroll records, equipment, liquor license (noncurrent asset amortization), financial statement reports, bank and credit card transactions along with the reconciliations, and restated any errors to accounts immediately upon discovery and analysis.          Education and Training      Master of Science   :   Taxation      LIU   －   City  ,   State      Taxation        Core focus in Tax Accounting          January 2018 - Present
Relevant Coursework: Insurance and Qualified Employee Benefit, Employee Benefit and Retirement Planning, Advanced Corporate Taxation, and Tax Research                Bachelor of Science   :   Accounting      Hunter College   －   City  ,   State      Accounting        Core focus in Financial Accounting                Bachelors of Science                Accounting Principles I & II, Computer Information Systems (Microsoft Office Suites), Accounting Applications on Microcomputers (QuickBooks), Cost Accounting I, Introduction to Business, Intermediate Accounting I, Intermediate Accounting II, Managerial Accounting, Advanced Accounting I & II, Auditing, Corporate Finance, Business Organization, Microeconomics, Macroeconomics, Economic statistics, Economic Development, Federal Income Taxation, Corporate Taxation, and Business Law I & II ACTIVITIES/CERTIFICATES Accounting Society of Hunter College Internal Revenue Service VITA/TCE Certificate (2015) Volunteer Tutor for Accounting                 Skills    administrative duties, advertising, business operations, cash receipts, copying documents, Corporate Finance, Cost Accounting I, Data Analysis & Management, Filing, Financial Accounting, financial statements, preparation of financial statements, financial statement analysis, forecasting, sorting mail, payroll processing, Pivot tables, QuickBooks, sales, Sarbanes-Oxley, SAS, Tax Accounting, Tax Research, tax returns     ",ACCOUNTANT
"         NOC ENGINEER       Summary    To work for professional organization that gives an opportunity for growth and to contribute value based management talent along with the seeking guidance from proficient seniors to help me sharpen my skills. To be a part of the team that works in dynamically challenging environment for growth of the organization and helping in achieving goal congruency. Working as a NOC (Network Operation Center) Engineer in Encore Capital Group. That is a leading BPO in call center technology.
Having Eight plus years of professional experience, I bring forth a unique set of knowledge and skills which include an in-depth understanding of Business Processes and Structured Methodologies, experience in the Customer Service industry, excellent understanding of Offshore Client requirements, professional education and valuable experience gained mostly while working in last couple of organisation.      Highlights        Service Now, Microsoft Lync, MSN.
*VPN: Cisco client, Cisco SSL, Check point Secure client.
*Operating System: XP, Windows 7.
*Office Tools: MS Office 2007 & 2010              Experience      NOC Engineer     Apr 2011   to   Apr 2016      Company Name         Encore capital Group is one of the leading BPO in call centre industry with headquarters located in San Diego, USA.  They were originally a part of Midland credit management which deals in collection of credit card and house tax loan Payments & also have overseas operations in Costa Rica, Warren, ST Cloud, San Antonio, Dallas, Phoenix and so on.  Key Responsibilities and Technical Skill Set: Project:-EOS/NOC NOC is a part of Enterprise operations support that deals with the Infrastructure within USA, UK & India.  Key Responsibilities and Technical Skill Set: Event Management-interpret alerts received via monitoring tools troubleshoot and take necessary remedial actions.  Incident Management- Handling P1 Outage/Interruption.  Taking care of incident management L2 and L3 bridges and drive them to resolution using incident management techniques under ITIL guidelines.  Training new hires in NOC team.  Alert configuration of server and network devices according to their threshold value specified by the concern team.  Monitoring infrastructure devices with the help of various tools like Application Manager, Netflow Analyzer and Solarwinds Orion.  Performing day to day activity which is specific to MCM environment with the help of tools like AS/400, SQL server management Studio and Idera Updating Dashboard, maintaining inventory for all NOC activities.  Keep tracking of all Service Now tickets and their SLA's.  Making shift Roster for all NOC engineers.  Working and updating all the existing and new process documents and NOC day to day activities in Service now Knowledge Management which help the new joiners to understand the job responsibilities of NOC team.  Working on Solarwinds Orion for configuring alarms, Nodes and other network devices.         ServiceDesk Engineer Engineer Level 1 Analyst     Dec 2008   to   Mar 2011      Company Name         supported technical troubleshooting for Desktops and Laptops for customers in both the US and China.  Troubleshooting included all kinds of hardware and software based queries for Win XP, Pro, and Vista.  After 11 months i was promoted to L2 Engineer.  As a Level 2 Support, was responsible to coach Level 1 analysts by taking up technical sessions, making shift roster, engineer's attendance & also making pending call reports on daily basis.  Key Responsibilities and Technical Skill Set: Giving first level support to end users and coordinating with other team for second level support (if required).  Training new hires in the team as per the process and technical documentation furnished during the transition period.  Handling all client escalations for the team in an effective manner.  Critical Documentation, Training and Process Setup/Improvements as well as Customer Interaction.  Creative bent of mind to track and learn new technologies quickly.  Managing VC equipment's for connecting video conference across the domestic sites and also booked VC to connect automatically in Tandberg application.         ServiceDesk Engineer and Floor Engineer     Jul 2008   to   Nov 2008      Company Name         As a member of the ServiceDesk Team Working on Global Helpdesk & Del-IT Mailbox.  Taking care of outages and interruptions-following up with NOC, Server and operations to minimize the outage impact on production.  Deal with all Win 7, XP Pro machines on Network.  Troubleshooting Client Based Applications (like Prolaw, Qlaw, Noble and GUI etc.) Troubleshoot issues related to VPN connectivity.  Providing first level support to end user through remote support (RDP, Microsoft Lync, and teamviewer).  Also working and helping other team members by providing 2nd level support on escalated issues.  Creating and disabling LAN, I series and noble ids for new hires and NLE's.  Create and modify Distribution Lists and Generic mailbox on Microsoft exchange mail server.  Monitoring server performance for latency issues and providing support to end users for resolving latency issues.  Working on internal and US Intranet for uploading and publish the company documents Working on I series application and noble application for group access, ID creation and password resetting.  Working remotely on file server to provide access of specific path or department folder.  As a part of SME team (Tier 2) assisting Level 1 analyst by taking up technical sessions and updating them with current update, new technology and process changed.  As a member of the Floor Support Team Participate in Floor activities in weekend.  Taking care of LAN ports with the help of network team and coordinating with the vendor Managing VC equipment's for connecting video conference.  Daily routine activity while working in morning shift like printer check, VC room check and internet café systems working fine and after end of the shift send the checklist of all activities on global mail id.  Worked as an IT helpdesk at client site Aricent Software Services wherein handled online technical queries of international customers support in all the skills PC (includes win 95, 98, ME, XP) and NT (includes win 2000 and NT.  Key Responsibilities and Technical Skill Set: Logging call related to IT query through Phone or Emails and coordinate with engineers for resolving the same with in the S.L.A.  Giving online support to china & U.S users over MSN through ""Team Viewer"" software.  Also taking care of compliance issue by filing incident and marked the mail to concerned person or department and follow the proper procedure from ticket opening to closing Manage IT inventory (Hardware and Software) and follow up with vendor calls also.            Jan 2007   to   Jul 2008      Company Name         Worked as a Sr.  C.S.A as well as Allocator in an inbound process Xerox.  Where in handled online query of Xerox customers related to their Xerox machine not working and toner booking.  Following up with field engineer to get the update or status of call for any part change and punching the part detail in ORACLE (if required).  Key Responsibilities and Technical Skill Set: Logging call related product query & for toner booking in oracle.  Assigning call to engineer or warehouse and coordinate with engineer for the same.  Punching install report and inventory also handled sales call.         Education      Bachelors of Arts(BA)      Delhi University                Arts 12th Grade PSM Public School Delhi Arts 10th Grade PSM Public School Delhi             Certifications    Diploma (ADCHNP) in Computer Hardware and networking from JETKING, New Delhi. 
*CCNA trained from NET-TECH Institute (Janakpuri).
*LEADERSHIP ESSENTIALS CERTIFICATE: A Certification for learning and understanding the various ways and techniques how to manage a team and work in pressure situations at PC Solution.
*ITIL v3 certified. Having good knowledge of incident management.      Personal Information    Father's Name		:	Mr. Vikram Singh Dogra Mother's Name		:	Mrs. Soma Devi Date of Birth		:	January 26, 1985 Gender			:	Male Marital Status		:	Married       Professional Affiliations    Sanjay Dogra PROFESSIONAL SUMMARY OF Sanjay Dogra Name	Sanjay Dogra Address H No 203, Karan Vihar, Kirari extn-II, Nangloi, New Delhi-110086       Interests    Permanent address	:	H No. 203, Karan Vihar, Kirari Extn- II, Nangloi, New Delhi-110086. RECREATIONAL ACTIVITIES 1. Watching Science fiction movies & Action Movies. 2. Interests in Various Sports activities - Cricket & Volley ball. I hereby declare that the statements made in this document are true to the best of my knowledge and belief. Date: Place:          (Sanjay Dogra)       Languages    English, Hindi and Punjabi      Skills    a Level 2, analyst, Arts, AS/400, bridges, C, call centre, CCNA, Cisco, closing, coach, Computer Hardware, Hardware, credit, Client, Desktops, Documentation, Engineer, English, Event Management, filing, GUI, Hindi, ids, maintaining inventory, inventory, ITIL, ITIL v, Knowledge Management, LAN, Laptops, LEADERSHIP, Logging, Managing, access, Microsoft exchange, mail, MS Office, Office, Windows 7, Win, Win 7, win 2000, win 95, 98, NT, MSN, Enterprise, Network, networking, Operating System, ORACLE, printer, Punjabi, sales, San, SLA, SQL server, SSL, tax, technical documentation, Phone, Troubleshoot, Troubleshooting, video, VPN, Vista, VC, Xerox machine      Additional Information      PERSONAL INFORMATION Father's Name		:	Mr. Vikram Singh Dogra Mother's Name		:	Mrs. Soma Devi Date of Birth		:	January 26, 1985 Gender			:	Male Marital Status		:	Married   Permanent address	:	H No. 203, Karan Vihar, Kirari Extn- II, Nangloi, New Delhi-110086. RECREATIONAL ACTIVITIES 1. Watching Science fiction movies & Action Movies. 2. Interests in Various Sports activities - Cricket & Volley ball. I hereby declare that the statements made in this document are true to the best of my knowledge and belief. Date: Place:          (Sanjay Dogra)      ",BPO
"         FINANCE PROJECT COORDINATOR           Summary     Accommodating Project Coordinator who effectively manages strict deadlines, schedules and repetitive tasks with a positive, can-do attitude. Areas of strength include professionalism, high level organizational skills, detail oriented, multi-tasking capabilities, self-directed resourceful learner and ability to adapt easily to change.        Highlights         Financial statement analysis  Account reconciliation expert  General ledger accounting  Strength in regulatory reporting  Self-directed      Adobe software proficiency  Effective time management  Strong organizational skills  Superior research skills  Flexible team player  Advanced computer proficiency (PC)            Accomplishments       Process Improvement     Oversaw implementation of cash applications system which resulted in more cost-effective service.  Increased office organization with the implementation of an improved cash management and accounting system.     Research     Investigated and analyzed operational processes to identify and resolve bottlenecks within internal operations.    Data Organization     Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions for CFO and ownership.   Maintain status reports to provide management with updated information for client projects and contracted accounts.    Training     Successfully trained Accounts Receivables & Adjudication departments on accounting software (Sage Accpac 300 ERP) and associated databases, policies and procedures while focusing on minimizing errors and generating superior results.         Experience      Company Name     July 2012   to   Current     Finance Project Coordinator   City  ,   State     Monitor regulatory activity to maintain compliance with health care records and document management laws. Implement electronic document processing, retrieval, and distribution systems in collaboration with other information technology specialists. Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers. Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.         Company Name     February 2012   to   June 2012     MD Verification Division-Temp Contract Position   City  ,   State     Verification of medical prescriptions for accuracy with medical offices and pharmacists.  Use of telephone etiquette, data entry, and daily goal-oriented objectives.          Company Name     January 2011   to   February 2012     Compound Pharmacy Technician   City  ,   State     Transfer medication from vials to the appropriate number of sterile, disposable syringes, using aseptic techniques. Receive written prescription or refill requests and verify that information is complete and accurate. Pre-package bulk medicines, fill bottles with prescribed medications, and type and affix labels. Mix pharmaceutical preparations, according to written prescriptions. Compound and dispense medications as prescribed by doctors, by calculating, weighing, measuring, and mixing ingredients.         Company Name     March 2006   to   June 2009     Quality Control Specialist -Compliance Coordinator   City  ,   State     Reviewed and monitored mortgage loan files for completeness and accuracy. (~100 files monthly)   Helped to transition company from paper to electronic storage by scanning and logging hard copies to file.   Data entry of new and set to close file submissions.  Held quarterly update meetings on company policy & procedures.  Trained newly hired processors on databases and procedures.   Assisted with company policy and procedure manual; coordinated with FDIC representative with internal company policies associated with the Fair Lending Act.          Education      Liberty University     2014       Bachelor of Science  :   Business Administration    City  ,   State  ,   US     Minor in Biblical Studies  Deans List  Academic Achievement Award (2013)  Coursework in Human Resources, Community and Public Health, Non-Profit Management, Strategic Planning & Management, Advanced Computer Applications, Economics, Organizational Behavior, Marketing, and theological studies.          Skills      Proficient in Microsoft Office Suite Applications [Windows,Word,Excel,PowerPoint,Outlook]   MS Office Cloud experience [Drive, Office 360]  Reporting - (excel based) forecasting, trending, administration.  Excellent in interpersonal, verbal and written communication skills.  Work with outside vendors and peers to complete projects in alignment with company financial goals.   Manage daily activities and workload of AR financial department for company Controller.   Ability to conduct monthly and quarterly meetings to discuss department goals and objectives.  Strong Organizational skills, juggling multiple tasks and handling stressful situations.   Extremely resourceful; there's always a solution to a given situation.  Desktop Publishing Software: Photoshop, Wordpress, HTML (<>      ",FINANCE
"         SOFTWARE ENGINEER           Summary     Accomplished development professional with over ten years of experience in integrating IT Operations processes with sustainable customized applications to promote team performance and efficiency gains. An apt student in programming and markup languages matching multiple technologies together to best enhance and complement IT Service Management and Project Management best practices and deliver consistent, quality solutions in the fast-paced, evolving environment of technology.       Highlights          Languages: HTML, JavaScript, CSS, Perl, XML, XSLT, JSON, PHP, mySQL, VBScript   Frameworks: AngularJS, Bootstrap  Certifications: ITIL Foundation, Service-Now Application Developer      Applications/Platforms: Service-Now, Salesforce, Confluence, JIRA, Rally, Gomez, SiteScope, Keynote, Omniture, Urchin, Request Tracker            Accomplishments      Launched Incident Management, Problem Management and Change Management tied to a centralized Configuration Management Database, leveraging Service-Now and Web Services integrations to synchronize and orchestrate information across multiple tools (e.g. Confluence and a proprietary, custom .NET application)  Leveraged Web Services to implement a dashboard framework for data mashups that compares ITSM metrics with business key performance indicators (KPIs) from several tools, such as Service-Now, Omniture, Gomez, and an internal data warehouse, to inform incident root cause  Successfully integrated IT Procurement workflows in the Service-Now Service Catalog module including integration points with Excel reports, data exports for Oracle Ebiz, and complex approval email notifications and workflows  Coded and implemented a custom interim Web-based CRM tool to share and track customer information and trouble tickets while researching and reviewing full-featured third-party CRM rivals        Experience      Software Engineer    September 2012   to   Current     Company Name   －   City  ,   State     Digital Media Solutions (VDMS) is a branch of Verizon concentrating on new products primarily focused on the Internet video lifecycle from content perparation to display on all current and emerging platforms.  It acquired Edgecast Networks, a content delivery network, in 2014.   Customize the Service-Now platform using server-side and client-side JavaScript to complement the release of Incident, Problem, and Change management processes and policies  Utilize Jelly scripting, and the AngularJS and Bootstrap framework to produce automated management reports with custom UI and navigational features.  Architect the Configuration Management Database (CMDB) to complement Service Operations processes, identifying known errors and driving down Incident resolution times.  Integrate Confluence, JIRA, Service-Now, Active Directory, Bitbucket, and Git to synchronize data between both development and operations, utilizing both native configurations and extended capabilities via web services.          Technical Project Manager    January 2010   to   September 2012     Company Name   －   City  ,   State     Edmunds.com is a premier online resource for automotive information for consumers, leveraging cutting-edge technology and tools to deliver just-in-time, relevant content for car shoppers and enthusiasts.    Lead a team building out Continuous Integration and Continuous Delivery efforts utilizing Maven, Jenkins, Chef, Cloudstack, an Selenium to build, deploy, and test in an automated fashion.  Apply best practices in Agile SCRUM software development, lean manufacturing concepts, and lean startup principles to the IT Operations group to ensure support and maintenance projects are completed in a consistent and predictable manner.  Foster a DevOps community within the organization by creating and promoting a framework that encourages early and frequent communication between development and operations in launching services, from resource provisioning through service architecture and Service Level Agreement (SLA) definitions          Automation and Integration Engineer    January 2008   to   January 2010     Company Name   －   City  ,   State      Extend the capabilities of the Service-Now application, including the development and implementation of the Service Catalog module in Service-Now, adding a corporate training calendar and tracking module, and improving Service Support workflows through business rules.   Develop and maintain a data visualization (LAMP) application to inform management decisions and technical decisions through event correlation from multiple tools, such as Service-Now, Gomez, and Omniture.          Reports Engineer    January 2005   to   January 2008     Company Name   －   City  ,   State      Program reports in the Request Tracker application and later in Service-Now, including automated data imports to other applications such as Excel, Confluence and MySQL databases.          Client Manager    January 2003   to   January 2005     Company Name   －   City  ,   State     IVT is a provider of enterprise-scale software for rich media applications, including live webcasting for corporate communications and on-demand streaming video learning tools to Fortune 500 companies.    Assess client business objectives and recommend suitable solutions within the allotted budget and time considerations, leveraging the power of video synchronized to animations, slides, text transcripts with interactive chat and polling components to the ideal level.   Supervise and engage in the development, execution, and testing of client projects to ensure on time delivery within the client's demands and constraints.   Manage client requests for enhancement (RFEs) to our products and generate functional specifications based on requirements, analysis and system design.          Senior Production Associate    August 2000   to   January 2003     Company Name   －   City  ,   State      Employ programming knowledge (JavaScript, XML, XSL) to extend the power of IVT's proprietary software solution to meet client business objectives and needs.   Responsible for the development, testing and deployment of a custom CRM web application to track client history, sales development, and trouble tickets.  Assist the production staff in generating client assets and optimizing assets for web delivery.   Design and develop webcast interfaces that are consistent with client color palettes.          Graphics Production Intern    December 1999   to   April 2000     Company Name   －   City  ,   State     The online division of a major motion picture production house, Centropolis Interactive developed a loyal following for their online magazines aimed at science fiction and independent movie enthusiasts.    Develop and implement procedures for automated bulk image processing and optimization, including batch functions in Photoshop for image watermarking for high-traffic, content rich websites.          Market Research Intern    May 1999   to   September 1999     Company Name   －   City  ,   State     A leading firm for real estate services, since acquired by Fidelity National Financial to become the nation's largest title insurance company.    Utilized Visual Basic for Applications to create sophisticated macros, formatting and sorting raw data from several different sources to streamline leads research practices.          Education      B.A.   :   Economics, American Literature  ,   2000    University of California   －   City  ,   State  ,   US    B.A., Economics, Minor: American Literature, 2000 University of California, Los Angeles (UCLA) GPA: 3.5        Skills    Architecture, Automotive, Best Practices, Lean Manufacturing, Maintenance, Operations, Premier, Project Manager, Provisioning, Service Level Agreement, Software Development, Structured Software, Engineer, Testing, Training, Databases, Excel, Mysql, Solutions, Associate, Data Visualization, Integration, Integrator, Visualization, Budget, Corporate Communications, Streaming, Crm, Customer Relationship Management, Deployment, Javascript, Sales, Trouble Tickets, Xml, Xsl, Marketing, Image Processing, Optimization, Photoshop, Leads, Market Research, Real Estate, Sorting, Title Insurance, Visual Basic, Visual Basic For Applications, Data Warehouse, Html, Information Technology Infrastructure Library, It Procurement, Itil, Metrics, Oracle, Perl, Php, Procurement, Project Management, Technology Infrastructure, Vbscript, Web Based, Web Services, Web-based, Xslt   ",DIGITAL-MEDIA
"         ASSISTANT BANKING CENTER MANAGER I         Summary    Experienced in Signals analysis, Geo-Spatial analysis, Electronic Warfare analysis, Networks and Threat analysis, and DNR.  Limited knowledge of performing DNI analysis.  Basic knowledge of computer network applications from the World Wide Web, printers, email, and instant messaging.  Knowledge in Local Area Networks as well as Wide Area Networks.  Expert working knowledge and experience with Google Earth, Microsoft Office Suite, various SIGINT Geospatial Analyst/Signal Analysis/SIGDEV collection, identification and analysis processing tools, applications, and databases.  Experienced in analytic research and development techniques along with management of analysis databases, and products.  Excellent oral and written communication skills, regular displays of high levels of professionalism and problem-solving skills.  Bloomberg certified as of 2014.  Highly adaptive to changing environments, a self-starter and people motivator with a broad set of analytical and technical skills.  Proficient in Governmental Health Care programs and regulations; eg. Medicare Advantage.      Highlights        RT-RG suite, Belleview, Metrics, Anchory, Globalreach, SEDB, SIGNAV, NSAnet, Target Profiler, MS Office Suite, ArcMap, ArcGIS, Google Earth, Analyst Notebook, Dishfire, JWICS, Bloomberg, Archtics, Ticketmaster, MarX, Continuum, FACETS, MEDCO, Med Informatics, Care Advance, Verint, Cisco, CITRIX              Experience      Company Name    City  ,   State    Assistant Banking Center Manager I   03/2016   to   Current       Knowledgeable in all aspects of running Retail Banking Center Building Operations; Audit policies and procedures, general management, TEAM building, Comerica Securities, and all Retail Financial Products.  Preparation of internal instructions, operating policies, Standard Operating Procedures (SOPs), and guidelines.  Skilled in assessing Fraudulent Issues; plans and conducts investigations designed to achieve casualty resolution.  Analyzed inspections, or investigations to identify problem area's within retail financial programs.  Mathematical abilities to perform calculations including application of discounts, interest, proportions, mortgage terms, and percentages.  Proficient in the following systems: CISCO, HOGAN, Trio, Elan, Mortgage Referral Tool, Bloomberg, PayPoint, Check Vision, Account Analysis (AAS), and CoStar.  Member and Provider Services.          Company Name    City  ,   State    Member and Provider Services   10/2015   to   03/2016       Certified in the 8 step Ulysses Service Mentor program.  Proficient in the following systems: MACESS, FACETS, CITRIX, MEDCo, CareAdvance, Health Maintenance Organization, Continuum, MarX, Med Informatics, CISCO, and Verint.  Sales and customer service skills used to build and maintain exceptional relationships with Subscribers, Providers, Small Groups, Large Groups, and Governmental programs.  Knowledge of MDCH, NCQA, and MTM/NMIS.  Experienced with the following: Department of Human Services, Center for Medicare and Medicaid Services, and the Health Insurance Marketplace.          Company Name    City  ,   State    Box Office Associate   01/2014   to   07/2015       Proficient in the following systems: Archtics, Ticketmaster, and Michigan Lottery Sales.  Ability to multi-task and provide top level salesmanship.  Directly handled customer complaints and provided problem-solving for a sufficient solution.  Worked at all three locations as a Box Office Associate; Meadowbrook Hall, DTE, and The Palace of Auburn Hills.          Company Name    City  ,   State    Head Sales Associate   05/2013   to   12/2015       Knowledgeable in all aspects of running a small business; payroll, accounts receivable, accounts payable and general leadership.  Increased sales over 10% from 2013 to 2015.  Understanding of general hospital/health care practices and regulations; OSHA.  Skilled with all Microsoft Office Programs.  Experienced in medical field sales pitches and marketing strategies.  Mathematical abilities to perform simple calculations including application of discounts, interest, commissions, proportions, and percentages.          Company Name    City  ,   State    SIGINT Analyst   06/2009   to   03/2010       Assisted in the development of over the air waves analysis between satellite, radio, and conducted pattern analysis to identify known and unknown threats.  Development and exploration of SIGNIT targets used for the research and development of Intelligence reports and product preparation for support to Military, both, Tactical and Strategic.  Expert working knowledge of SIGNIT, to include COMINT, ELINT, and OSINT, as well as ALL-source Analysis and Reporting.  Gained working knowledge of reporting to Captains and above.  Squad leader of 14 entry level soldiers.  Developed and improved IIR's and PIR's for analysis and collection capabilities.  Due to injury, was unable to complete the given contract length.          Company Name    City  ,   State    Aquatics Associate   10/2007   to   04/2009       

















 YMCA Certification, Red Cross/Ellis Lifeguard
     Certification, Water Aerobics Certification, CPR/First Aid/AED
     Certification, USA Certified Swim Coach, Swim Instructor Certification.  Increased North Oakland Waves Swim Team membership
     by 47%.  Lead swim instructors and lifeguards in
     monthly CPR/AED/First Aid Training.                     Education      Bachelor of Science     2008     Oakland University  ,   City  ,   State              Basic Training, Fort Leonard Wood, MO (2009)
Advanced Individual Training (SIGINT Training), Goodfellow AFB, TX     2010                  2016     Cochise College  ,     State              Masters of Business Administration     2016     Oakland University                  Network Plus Certification (     2016             Expected) 
Security Plus Certification     2016             Certifications    YMCA Certification, Red Cross/Ellis Lifeguard Certification, Water Aerobics Certification, CPR/First Aid/AED Certification, USA Certified Swim Coach, Swim Instructor Certification.
*Increased North Oakland Waves Swim Team membership by 47%.  
*Lead swim instructors and lifeguards in monthly CPR/AED/First Aid Training.  
Primary Databases and Software Used      Skills    accounts payable, accounts receivable, Analyst, Banking, Basic, Bloomberg, CISCO, CITRIX, Coach, CPR, customer service skills, Databases, Financial, First Aid, general management, HOGAN, Instructor, Insurance, leadership, TEAM building, marketing strategies, Mentor, all Microsoft, MS Office Suite, Office, Network, payroll, policies, problem-solving, radio, reporting, research, Retail, Sales, Securities, Strategic, Vision   ",APPAREL
"         MANAGER/PIZZA CHEF       Summary       Expert in managing kitchen staff and preparing foods at reduced cost without compromising quality and taste.     Skilled Pizza Chef with exceptional knowledge of baking times, methods, temperatures and flavors. Understands proper function and maintenance of all pizza utensils and equipment.   Pizza Chef possessing an innate skill in creating exceptional menu items. Leads productive working environments.    Motivated Pizza Chef  offering over 30 years experience in the food industry. Focused on high standards for taste and quality, while maintaining profitable margins. Superior communication and leadership skills.    Flexible person who excels in a fast-paced environment looking for a position with growth opportunities.    Outgoing and familiar with cash and food handling procedures. Possesses strong communication and time management skills.    Meticulous and excellent at juggling multiple tasks and working under pressure. Broad industry experience.    Experienced and professional with strong leadership and relationship-building skills.       Highlights          Quick problem solver  Thrives in fast-paced environment  Committed team player  Courteous, professional demeanor      Able to work in continuously-standing position    Prefer to work nights and weekends  Assumes 100% responsibility for quality of products            Experience      Manager/Pizza chef   01/1989   －   04/2007     Company Name     City  ,   State       Made gourmet Pizza, neapolitan pizza, pan pizza, sicilian stromboli, calzone, insideout pizza, bolibuns, garlic knots, Helped with fryer and grill when needed.  Inventoried and restocked items throughout day.  Developed and maintained positive working relationships with others to reach business goals.  Routinely cleaned work areas, glassware and silverware throughout each shift.  Skillfully promoted items on beverage lists and restaurant specials.  Developed and maintained positive working relationships with others to reach business goals.  Inventoried and restocked items throughout day.  Verified cash drawer against the day's receipts.  Restocked, refilled condiments, organized pantry area and swept and mopped floors.  Assertively upsold beverages, appetizers and desserts.  Assisted co-workers whenever possible.  Operated all kitchen equipment adeptly.  Stocked and maintained cleanliness of stations.          Cashier   05/2008   －   02/2013     Company Name     City  ,   State       Cashier,hogies and steaks.* Consistently provided professional, friendly and engaging service.  Skillfully promoted items.  Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.  Demonstrated genuine hospitality while greeting and establishing rapport with guests.  Provided friendly and attentive service.  Verified cash drawer against the day's receipts.  Maintained complete knowledge of restaurant menu.  Assisted with guest inquiries, take-out orders and restaurant cleanliness.  Operated all kitchen equipment adeptly.  Routinely removed trash and debris from restaurant.  Stocked and maintained cleanliness of stations.             01/1985   －   Current       House painter Painted surfaces using brushes, spray guns and paint rollers.  Applied putty, wood filler, spackling and caulks to prep uneven surfaces.  Mixed and matched paints according to customer specifications.  Applied primer, paints, varnishes and lacquers to walls and surfaces.  Protected all surfaces with drop cloths prior to and during painting.  Applied exterior caulking to building joints and seams.  Performed flat glass repairs and minor structural repairs to concrete and wood decks, window trim, windows and door casings.  Minimized disruption of client space and thoroughly cleaned up after the completion of each job.  Taped around windows and fixtures prior to painting walls.  Painted indoor areas such as hallways, bathrooms and lobbies.  Cleaned and properly stored all paint equipment and supplies at the end of each work day.  Bid on projects, prepped the sites and completed the projects in line with customer specifications.  Cleaned the exterior of buildings using a motorized power washer.  Prepared trim, walls and ceilings for painting by cleaning, smoothing and priming.  Climbed scaffolding, staging, ladders and planks to reach work area surfaces.  Worked a flexible schedule, including some holidays and weekends, depending on the shifting needs of each project.  Selected the proper amount and type of thinners and accelerant to be used for each specific job.  Applied paint with cloth, brush, sponge and fingers to create special effects.  Completed tear-down of existing structures and prepared for new construction.  Accurately estimated time and materials costs for projects.  Requisitioned new supplies and equipment.  Cleared drains and downspouts and cleaned gutters.  Loaded and unloaded building materials used for construction.  Set ladders, scaffolds and hoists in place for taking supplies to roofs.  Sprayed walls with waterproof compound.  Blended paints and correctly matched colors.  Installed waterworks.          Education       1986   High School Diploma  :  South Philadelphia High School      City  ,   State              Skills       Quick problem solver  Thrives in fast-paced environment  Committed team player  Courteous, professional demeanor   Able to work in continuously-standing position    Prefer to work nights and weekends  Assumes 100% responsibility for quality of products    ",CHEF
"         DESIGNER       Summary      Established well-rounded Designer with a reputation for exquisitely designed collections,  who consistently maximizes company profits and surpasses margin goals. Seeking   potential growth that will utilize creative skills and aims towards commitment of team and consumer/brand loyalty.       Skills      Critical Thinker - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems  Time Management & Communication - Managing one's time, as well as team's, to adhere to Drop Dead Dates  Adaptability - Being flexible to change as it comes and resolving in a timely manner  Social Perceptiveness - Working with team and taking leadership role to maintain brand direction   Attention to Detail - Thorough and complete work in all related processes to end product  Innovation - Demonstrated creative ability to design within business budgets, while following consumers' needs/trends        Experience      DESIGNER   10/2013   to   06/2015     Company Name   City  ,   State       Designed multiple lines for department both International and Domestic   Completion of OZ Principle Leadership 2014  Ensure cohesive brand image  Led the research and development  of seasonal trends  Provided leadership in preparation of skus for line reviews and meetings with buyers  Participated in strategic meetings alongside VP of Sales  Frequent traveling alongside Sales-team seeking new market/trend ideas  Provide regular feedback on performance and counseling to direct reports  Style pkg. building, trim development, L/D & S/O, and BOM building  Managed fit process at the side of Pattern-maker to complete desired outlook  Created specialty designs for targeted LDPs; Outlet, TKMAXX, Marks and Spencer, Banana Republic, JCP., etc.          ASSOCIATE DESIGNER   09/2012   to   10/2013     Company Name   City  ,   State       Participated in all design aspects, product development and production, and communication  Manage workload and calendars to ensure all deadlines are met  Keep abreast of new season fashion and trends from around the world  Assist in artwork and sketching development  Attend development meetings alongside Sales/Sourcing  Set up of showrooms and accountability that all pieces were laid out for show/fittings  Aide with the set-up of story and color boards  Source and cut fabrics under direction of Head Designer  Liaise with Buyers to regulate skus needed for production, specialty and department  Managed fabric POs and deliveries  Directed all designs and fittings for U.K. department          DESIGNER   04/2010   to   09/2015     Company Name   City  ,   State       Designed and developed for both international and domestic lines  Fittings, technical and constant set-up of designs  Managed Freelance Graphic Designers to ensure all concepts/designs adhered to brand-image  Style pkg. building, trim development, L/D & S/O, and BOM building in PLM  Purchasing of new artworks from studios shown  Hand drawings to display concepts for season line's direction  Technical communication with Florida Pattern-maker, ensuring fit was correct  Frequent traveling to Florida for demographic studies and trend analysis          Education      Associate of Arts  :   Fashion Design   2009       The Fashion Institute of Design and Merchandising   City  ,   State  ,   USA       Bachelors of Science  Business Management EXP. 2017          Awards & Honors      Certified OZ PRINCIPLE Leader 2014 - Present   National Young Leader of America 2006 - Present   Les Miller Outstanding Leadership/Scholarship Award 2006   Assistance League of Newport-Mesa Outstanding Leadership/Scholarship 2006   Pacific Life Foundation Outstanding Leadership/Scholarship 2006        Core Qualifications          Featured in WGSN 2015 Retail Analysis    Trend and emerging brand awareness    Spec measurements    Strong creative design skills    Merchandising    Creating Line sheets/Look-books     Demographic studies    Well versed in Adobe softwares; Illustrator & PS      PLM, WebPDM, & Gallery    Nedgraphics     Oracle E-Business Suite    Technical Drawings     MAC and PC versatility     Hand-Pattern work     Asia, Mex., & Euro Dev./Prod. Vendor Communications         ",DESIGNER
"         ART TEACHER       Summary     Creative and caring leader who has earned trust and respect from students, colleagues and administration for 11+ years.       Core Qualifications          Student Centered Classroom Instruction   Creative Lesson Planning and Curriculum Development   Active Listening Skills   Assessments   Motivating Students and Classroom Management   Develop Positive Relationships with Students, Parents and Staff      Community and Family Involvement   Leadership   Organization   Recruiting   Professional Development   Administering Meetings   Coordinating and Implementing Activities            Achievements     Fundraising for American Cancer Society for 3 years as the RFL Coordinator  Joseph B Whitehead Coca Cola Scholars Educator of Distinction Award in 2010  Outstanding Commitment to Education Service Award in 2010  NE Division Student Council Advisor of the Year Award in 2010 and 2014  Advisor of the Year in 2010   Student Council of the Year Award in 2015  Breast Cancer Survivor 2015       Professional Experience     09/2012   to   06/2015     Art Teacher    Company Name   －   City  ,   State      Teaching 7th Grade Art, Art I-IV, Drawing, Painting, Ceramics, Sculpture and Concurrent Enrollment Intro to Art, Drawing, Ceramics and Painting. Planning, implementing and evaluating art curriculum for students of all levels. Giving directions and explanation related to lessons. Providing feedback, assessing and evaluating students throughout the lesson. Communicating with students and parents on student's progress, behavior and work habits. Managing disruptive behavior inside the classroom. Participating in professional growth opportunities and collaborating with staff or colleagues.         08/2006   to   06/2015     Community Education Director    Company Name   －   City  ,   State      Providing administrative leadership to all Fund 04 programs such as ECFE, School Readiness, Youth and Adult Enrichment, Adults with Disabilities and Support Groups, GED Testing, Adult Basic Education, Aquatics, and Early Childhood Screening Developing and monitoring all Fund 04 revenues and expenditures. Hiring and supervising all Community Education staff. Providing leadership to Community Education Advisory Board. Supervising Community Education activities; organizing programs and services (both short and long term); recruiting, assigning, and reviewing staff. Coordinating fall, winter, spring, and summer Community Education brochures; marketing. Preparing annual state Community Education reports; Maintaining accurate and timely reporting to MDE. Attending workshops and seminars to benefit Community Education.          08/2005   to   06/2015     Student Council Advisor    Company Name   －   City  ,   State      Supervising students in grades 7-12 who serve on student government. Planning and implementing community service projects and fundraisers. Coordinating and supervising school activities, pep fests, dances, etc.  Administering weekly meetings Assisting with elections and scholarship applications. Attending NE Division Meetings and the State Convention.         08/2005   to   06/2015     Enrichment & Pool Coordinator    Company Name   －   City  ,   State      Supervising the Pool, Lifeguards, Water Safety Instructors, and Swim Lessons. Planning and developing courses, programs and services for youth and adults. Participating in professional conferences, training programs, and continuing education as required.  Identifying local interests and needs for youth and adults. Recruiting instructors and evaluating courses. Instructing after-school enrichment courses for youth.          Education and Training     1996     Masters Degree  :   Curriculum and Instruction    University of St. Thomas   －   City  ,   State  ,   USA     Curriculum and Instruction        1992     Bachelor of Science  :   Art Education K-12    St. Cloud State University   －   City  ,   State  ,   USA           1989     Select One      Moorhead State University   －   City  ,   State  ,   USA                              Graduate Level Art Courses    University of Minnesota   －   City  ,   State  ,   USA            Certifications     Community Education Directors Licensure  MN Teaching Licensure in K-12 Art Education  Curriculum and Instruction Licensure       Community Involvement     Age to age Coordinator through the Northland Foundation.     In 2013, I was asked to lead a community based group to find ways to bring youth and the elders of our community together.  We have since started a Community Garden and are in the process of completing a historic walking tour of our town for all ages to enjoy.   Community Cancer Walk Volunteer  First Lutheran Church Member Volunteer  Red Cross Volunteer  Ice Box Days Volunteer         Affiliations     Minnesota Association of Student Councils (MASC)  Minnesota Community Education Association (MCEA)  National Education Association (NEA)  Blandin Foundation Alumni  Northland Foundation Youth in Philanthropy Mentor and Board Member       Skills     Administrative,  Brochures, Budgets, Conferences,  Hiring, Instructing, Leadership, Director, Managing, Marketing, Meetings, Motivating, Organizing, Recruiting, Reporting, Safety,  Supervising, Training Programs, Workshops/Seminars    ",TEACHER
"         SALES ADVISOR       Career Overview    Motivated customer service specialist with over 30 years of retail experience in a fast-paced, team-based
environment.      Core Strengths        Creative problem solver          MS Windows proficient Quick learner          Trusted key holder Exceptional communication skills              Work Experience     01/2011   to   Current     Sales Advisor    Company Name   －   City  ,   State      Prepare, present, and encourage sales of specific items: food- hot and cold; household items- air freshners, detergents, etc.; and appliances- coffee makers, soda machines, etc.  Have successfully met and exceeded sales' goals.  Have also 'Sold out' of featured products on occasion.  Greeted customers entering the store to ascertain what each customer wanted or needed.  Described product to customers and accurately explained details and care of merchandise.         01/2008   to   01/2009     Cardiac Care Assistant    Company Name   －   City  ,   State      Performed pacemaker tests over the phone.  Handled over forty calls per day.  Helped patient and/or assisting agent to relax so that test could be conducted properly.  Patients' ages and circumstances varied.  Responsible to give proper instructions so that resulting test was adequate for final review by a doctor.         01/2003   to   01/2005     Analyst    Company Name   －   City  ,   State      Instituted system to manage subscribers' accounts for receipt of eclectic journals.  Did investigative work to locate publishers for delinquent shipments or missing issues.  Researched subscribers' original orders to verify correct payment sent to and received by publisher.          Educational Background     1974     Bachelors Degree  :   Biology    Dillard University   －   City  ,   State      Biology        Personal Information    From 1986 to present I am engaged in a volunteer work that involves public contact, public speaking and extensive
record keeping. I spend over 70 hours per month in this work, and interface with a variety of people from diverse
backgrounds.
Additional Information Additional Information: From 1986 to present I am engaged in a volunteer work that involves public contact, public speaking and extensive record keeping. I spend over 70 hours per month in this work, and interface with a variety of people from diverse backgrounds.      Additional Information      Personal Information From 1986 to present I am engaged in a volunteer work that involves public contact, public speaking and extensive record keeping. I spend over 70 hours per month in this work, and interface with a variety of people from diverse backgrounds. Additional Information Additional Information: From 1986 to present I am engaged in a volunteer work that involves public contact, public speaking and extensive record keeping. I spend over 70 hours per month in this work, and interface with a variety of people from diverse backgrounds.         Skills    communication skills, Creative problem solver, publisher, MS Windows, Quick learner, sales, phone   ",SALES
"         SENIOR MANAGER, DIGITAL MARKETING       Summary    Experienced digital marketer equal parts analytical and creative thinker with a passion for disruptive technologies, data, and storytelling. Six years of experience with retail market leaders in CRM, email marketing, mobile marketing, social media, analytics, and digital advertising. Open and clear communicator with demonstrated abilities to setting a strategic vision with disciplined execution.      Experience      Senior Manager, Digital Marketing   09/2017   to   Current     Company Name   City  ,   State       Responsible for creating and executing monthly retail calendar including product, promotional, and marketing strategies to meet sales plans and drive growth   Lead the development and ongoing optimization of channel strategies including email marketing, mobile marketing, paid media, and social media to increase customer engagement and LTV  Own customer and site level analytics working cross-functionally to optimize channel performance, as well as, inform product development, content creation and customer acquisition strategies   Plan and manage budgets in excess of $5M that drive incremental ROI against business objectives    Manage, mentor and develop a social media coordinator to drive engagement, follower growth, and site traffic            Digital Marketing Manager, Customer Retention   07/2016   to   09/2017     Company Name   City  ,   State       Created Customer Lifecycle Program generating a $256K annual lift amongst Active and At Risk
customers  







Won back Lapsed customers through targeted promotional messaging at a 18% conversion rate   Piloted social advertising segmentation strategy driving a positive lift at a 551% Return on Ad Spend (ROAS)  Overhauled affiliate strategy increasing ROAS 26%, revenue 4%, and brand mentions 480%          Online Marketing Specialist   07/2015   to   07/2016     Company Name   City  ,   State       Created over 400 US online marketing activities annually increasing related selling 21% YOY and 38% to plan   Analyzed and optimized traffic across all online channels on a weekly basis  Managed SEM budget to drive traffic and conversion based on forecasted selling  Launched and led affiliate advertising pilot with 35% revenue growth  Acquired over 35K emails per week through advertising, and in-store SMS program          Global Digital Advertising & Analytics Coordinator   07/2012   to   07/2015     Company Name   City  ,   State       Identified key drivers of brand health using Boolean data logic via social listening analytics software   Increased brand mentions on social media 45% through brand ambassador programs  Awarded top mobile advertising campaigns of 2015 by Mobile Marketer for virtual eyewear try on  Planned digital, mobile, and social advertising exceeding time spent and CTR industry benchmarks 300%           Education and Training      Bachelor of Science  :   Business Administration   2012       University of Southern California   City  ,   State       Concentrations in Marketing and Entrepreneurship        Skills      







Analytics Software: Google Analytics, Omniture, Looker, Adobe Social, Netbase, Simon Data  Email Service Provider: Bronto, Apsis     ",DIGITAL-MEDIA
"         HR INTERN       Summary    An enthusiastic student, highly motivated and committed to developing personally and
professionally. Have the ability to learn quickly, work efficiently and use my educational
knowledge effectively in work settings. Skilled in research, multi-tasking, time management and
communication. Experienced in human resource / organisational management, counselling and business
development.       Educational Background      Master of Arts  ,   Organisational Psychology   2018     Alliant International University    －   City  ,   State  ,   United States    California School of Professional Psychology        Master of Science  ,   Counselling Psychology   2015     Avinashilingam Institute for Home Science and Higher Education for Women    －   City  ,   State  ,   India    GPA - 3.63         Bachelor of Arts  ,   Mass Communication   2013     Amrita Viswa Vidhyapeetham   －   City  ,   State  ,   India     Amrita School of Communication    GPA - 3.07          Experience      HR Intern     Jul 2016   to   Current      Company Name   －   City  ,   State    I get candidates moved through the hiring process, making sure
that they are properly credentialed and meet all of the company's and the clients
requirements.        Basic background checks                      Contact candidate's references & collect necessary information  License and employment verification

-Reviewing/uploading credentials   Pre-screen applicants from job boards (Indeed & Zip Recruiter)  Make and send badges  Attend/transfer calls, take messages   Work independently and as part of a team to achieve the company's goals.          Bookstore Volunteer     Feb 2016   to   Jul 2016      Company Name   －   City  ,   State     
		
	
	
		
			
				
					
						Opening the store  Account and check the closing and opening balance  Maintain complete and accurate records of the store's transactions  Rearrange books to maintain a neat and tidy reading area  Assessed customer needs and responded to questions         Assistant to the General Manager     Apr 2015   to   Nov 2015      Company Name   －   City  ,   State     
		
	
	
		
			
				
					
						Managed the day-to-day tactical and long-term strategic activities within the business.
  Reviewed and approved billing invoices and expense reports.  Counselled and mentored 53 staff members by offering constructive feedback, stress
management techniques and guidance.
  
						Traveled with the manager to take notes and prepare minutes at meetings.
  Screened telephone calls and inquiries and directed them as appropriate.
  Maintained and recorded financial accounts of daily sales, purchases and other
expenses. 
					
				
			
		         Student Intern     Jan 2015   to   Feb 2015      Company Name   －   City  ,   State     
		
	
	
		
			
				
					
						Administrative Assistance.
  Conducted & scored tests (16PF, Stress Inventories) to new clients and as follow-ups.
  Established rapport, collected & organised new client data.  Administered ""Positive Therapy"" to patients.
  Assisted with rehabilitation activities.
  Individual, Family & Matrimonial Well Being/Therapy, Educational counselling, De-
addiction / Smoking cessation and suicide prevention. 
					
				
			
		         Intern     Dec 2014   to   Jan 2015      Company Name   －   City  ,   State     
		
	
	
		
			
				
					
						Assistance and guidance to families below poverty line.
  Counselling individuals with issues relating to family, marital, legal issues.
  Provided sex education, awareness about good/ bad touch to young school students.
  Observed the counselling sessions provided to sex workers. 
					
				
			
		         Summer Intern     May 2014   to   Jun 2014      Company Name   －   City  ,   State     
		
	
	
		
			
				
					
						The internship program was systematically split to accommodate sufficient training
in De-addiction centre, Special school for mentally challenged children, Psychiatric
clinic for adults and counselling centre.  Witnessed and assisted with an ECT session administered by the Chief Doctors.
  Collected information about clients, using techniques such as testing, interviewing,
discussion, and observation.  Gathered feedback from patients on medications,
diagnosis and effectiveness of therapies.  Gained knowledge and experience observing doctors provide counselling to patients and
families. 
					
				
			
		         Skills      Microsoft Excel, Outlook, PowerPoint, Word.   Excellent communication Skills  Organisational Skills  SPSS  Data Entry        Researches      Autosuggestion as a mediator in weight management in female college students. Master's
Thesis. (M.Sc, 2014-15)         Sample: 82 female college students, convenient sampling method. The selection of the
82 participants were based on the Inclusion and Exclusion Criteria.
  The participants selected were assessed for their anthropometric data and they also
completed WHO (Five) Well- Being Index.

						Group A (Exercise Diet Autosuggestion) and Group B ( Exercise Diet ).
  Results: A marginal but not a statistically significant difference in the body weight of
the participants in both Group A and Group B. There was a statistically significant
difference in the well-being of the participants in both Group A and Group B.       Mindfulness and Burnout of Teachers in StateBoard and Matriculation schools
(Demographic factors). Master's Project. (M.Sc, 2014)        
		
	
	
		
			
				
					
						Sample: 150 (51 Female and 24 Male in State board)(58 Female and 17 Male in
matriculation)
  Scales :  Mindfulness Attention Awareness scale  and  Burnout Inventory.   The data were analysed by standard statistical tools such as karl pearson co- efficient of
correlation, analysis of variance and t-test.

						  Result: There were no statistically significant relationship between Mindfulness and
Burnout in both Matriculation and State board schools. 
					
				
			
		        Relation between Indian Zodiac and Personality types(MBTI). Master's Project. (M.Sc,
2015)      
		
	
	
		
			
				
					
						Sample: 100 samples (Female 52 & Male 48) , were randomly selected.
   The Myers Briggs Type Indicator  (MBTI) was administered and scored.
  The results showed that there was no significant relation between the two variables.   The
sample size cannot determine the relationship, further studies can be done to conclude or
disprove the findings of the current study. 
					
				
			
		          Publications      
		
	
	
		
			
				
					
						Snega Prabha S.  A writer in the Mind.  SPEAR (Sawyerpuram Pope's Emerging Aspirants
In Research). Volume: II, No : 2. ISSN:2319-1902. July-December 2013.
      Dr. Preetha Menon, Snega Prabha S.  Autosuggestion as a Mediator in Weight
Management in Female College Students.  International Journal of Scientific Research,
Vol: 4, Issue: 7 July 2015.         Certifications      
		
	
	
		
			
				
					
						Foundation Course on Education of Children with Learning Disabilities, Certified by
Rehabilitation Council of India. (2014)
  TA-101. Introduction to Transactional Analysis. (2015)
  Hypnotism and it's Application in practice. (2015)
  
						Bio Ethics in Research. (2014) 
					
				
			
		        Affiliations       APA - American Psychological Association (2016)    Affiliate          Volunteer Activities       San Diego Humane Society  - San Diego, CA (June 2016 - Present)   Humane Animal Society  - India  (Aug 2014 - Nov 2015)   Puppy
Palace  - India (Aug 2014 - Nov 2015)   ​    ",HR
"         MORTGAGE BANKING FORECLOSURE SPECIALIST       Summary     Ambitious, self-motivated professional with a passion for quality work. Seeking a baseline  opportunity in Underwriting, Lending, Auditing, Quality Assurance, or Analyst roles. Possess  large spectrum of experience in the financial industry. I am a fast learner who values my  employer. Personal characteristics: detail-oriented, thorough, computer-savvy, loyal, persistent,  adaptable, eager to learn.       Accomplishments        *Sharepoint, Early Resolution, FHA Connection, DOS LPS, MSP, CREDCO, RELS, Microsoft Word, Outlook, Live Meeting, Excel, Powerpoint, SLOAD, DAT and various other programs 3 years in Default Servicing * 3 years Loss Prevention/ Loss Mitigation * 7 years Mortgage Loan Processing/Mortgage Banking * 3 years Underwriting/Lending * 3 years Risk Management/ Analysis * 3 years Compliance/Quality Assurance * 10+ years Loan Operations/ Operations Experience       Experience      Mortgage Banking Foreclosure Specialist   01/2014   to   Current     Company Name   City  ,   State      Foreclosure Department   Maintained beneath a 3% error ratio in all searches performed  *Service member Civil Relief Act (SCRA)  *Use of industry mainframes; (LPS, MSP, Vendorscape, Lenstar, ResWare and Lotus) to efficiently communicate with internal clients.   *Review of cases and all milestones requested by clients to ensure proper procedures and industry guidelines are used.         Consumer Underwriter II   10/2011   to   12/2013     Company Name   City  ,   State      Home Preservation   Exceeded monthly production goals while adhering to a minimum 5% error ratio  * Maintained a high level of production and maintained high quality standards  * Restructured delinquent consumer mortgage loans in accordance with company, FHA, and industry guidelines using an in house underwriting software   * Maintained quality control standards while maintaining production standards by company's definition   * Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.  * Performed final approvals and reviews the entire loan file through verifications processes, including adherence to multiple investor guidelines   * Maximized quality by verifying underwriting conditions and approval requirements are met   * Built knowledge about latest banking products and services through   * Analyzed customer credit history in order to determine customer willingness to pay and affordability for various payment plan options.   * Provided meticulous attention to detail in underwriting mortgages. Evaluated the financial strengths and weaknesses of borrowers to determine risk and repayment capacity in a Loss Prevention environment.   * Conducted peer reviews for fellow teammates, offering methodology and logic to income cash flows prior to recommendation for resolution/modification. Analyzed income documentation consisting of: paystubs, Profit and Loss statements, tax transcripts, personal and business Federal and State Tax Returns, Rental income, S-Corps, Schedule C, 1120S, K-1's, personal and business bank statements, LES Military paystubs, W2's, 1099's, fixed income sources, etc.               Loan Document Specialist II   08/2008   to   01/2010     Company Name   City  ,   State      Mortgage Loan Operations  Maintained below a 5% error rating on booking 50+ loans daily  * Booking and review of conventional, F.H.A. & V.A. loans   * Data entry functions including booking and review of recorded security instruments   * Reviewed documentation for errors & omissions of security documents  *  Performed daily maintenance of the loan applicant database.            Loan Processor   04/2003   to   08/2008     Company Name   City  ,   State      Mortgage Lending Services   * Corresponded with customers, management, and title companies, to respond to inquiries   * Interpreted company policies while analyzing the applicant, property, and documentation to minimize the need for subsequent follow ups with borrowers   * Verified and validated supporting income, asset, and liability documentation to ensure validity  * Clears all Title exceptions and errors  * Successfully maintained a minimum volume of 30+ loan packages daily with no errors         Education      Associate of Science  :   Business Administration    Auburn University at Montgomery   City  ,   State               Skills     Loans, Mortgage, Documentation, Lending, Liability, Loan Processor, Mortgage Lending, Processor, Ups, Underwriting, Fha, Foreclosure, Cash, Credit, File, Financial Statements, Fixed Income, Mortgage Loans, Quality Control, State Tax, Tax Returns, Team Lead, Banking Loan, Data Entry, Loan Operations, Mortgage Loan, Operations, Security, Cases, Clients, Mortgage Banking, Audits, Bankruptcy, Fannie Mae, Internal Audits, Nss, Production Environment, Sales, Solutions, Telephone, Ambitious, Articulate, Auditing, Closing, Credit Analysis, Detail-oriented, Dos, Excel, Fast Learner, Loan Closing, Loss Mitigation, Loss Prevention, Microsoft Sharepoint, Mitigation, Outlook, Pipeline, Powerpoint, Problem Solver, Quality Assurance, Reviewing Financial Statements, Risk Assessment, Risk Management, Sharepoint, Trading, Word, Real Estate, Real Estate Analysis    ",BANKING
"         ADULT EDUCATION TEACHER         Accomplishments      Cal Poly Pomona Pomona, CA, USA Community Involvement Been a leader with High Desert Challengers 4Hfor the last 12 years.  Have been involved with helping the kids raise animals to learning how to sew for the San Bernardino County Fair.  Project Development 
Collaborated with team of Educators in the development of the Adult Education Project here at Colton Joint Unified School District.  Supervision 
Supervised team of three staff members.  Credit Recovery Coordinator CHS        Professional Summary     Seasoned Agriculture Teacher with more than 20 years of experience in this world of education. Excellent teaching and leadership skills. Track record of achieving exceptional results in not only FFA programs but also Credit Recovery Programs at my current high school and program improvement in numbers at not only Covina High School but also Bloomington High School. I was able to double my numbers at both programs in two years and continue to grow the programs while I was there. Core Qualifications Excellent classroom management Innovative lesson planning Experience working special needs students, as I feel Positive atmosphere promotion. Ag and special needs go hand and hand. Write grant proposals to procure external research Effectively work with parents funding. Motivating students Advise students on academic and vocational curricula and on career issues. Achievements Material Development Created college prep lessons targeting college boundProcess Improvement Developed new courses that resulted in program growthPlan Development to create an engaging educational experience.  Exceptional teacher talented at working with students in achieving their goals, while maintaining an orderly classroom and getting students to feel comfortable working well with others and on computers. Technically-savvy with outstanding relationship building, training and presentation skills.       Skills          Data management  Self-motivated  Project management  Strong verbal communication  Extremely organized  Staff development      Process implementation  Powerful negotiator  Team leadership            Work History      Adult Education Teacher  ,   08/2016   to   Current     Company Name   –   City  ,   State     I implement and started the Adult Ed Program for the district, Continue to work the students to help them achieve their goals of obtaining their diplomas        Agriculture/Credit Recovery Teacher  ,   08/2000   to   Current     Company Name   –   City  ,   State      Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate.  Goal Setting Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations.  Parent Communication Regularly met with parents to discuss student issues and course weakness areas.  Student-Centered Curriculum Planning Developed mid-semester evaluation for students to give feedback about current curriculum and suggest alternative course materials and subjects for remainder of year.  Developed interesting course plans to meet academic, intellectual and social needs of students.  Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.  Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.  Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty.  Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.  Implemented student discipline measures, decreasing classroom disruptions by 80%.  Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability.         Agriculture Teacher  ,   08/1995   to   08/2000     Company Name   –   City  ,   State      Developed interesting course plans to meet academic, intellectual and social needs of students.  Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.  Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.Implemented student discipline measures, decreasing classroom disruptions by 80%.         Education      Subject Matter Authorization in Science: Science  :     2016           UCR Extension Program  :   Crosscultural Language and Academic Dev. Cert  ,   2005     University Of San Diego   -   City  ,   State    Crosscultural Language and Academic Dev. Cert       Bachelor of Science  :   Agriculture Education  ,   1995    Agriculture Education       Affiliations    National Education Association (NEA), 1995 to present CTA 1995 to present      Skills    academic, creativity, Goal Setting, instruction, lesson plans, materials, progress   ",AGRICULTURE