document: CRM : approaching zenith Looks at how manufacturers are starting to warm up to the concept of customer relationship management . CRM has matured into what is expected to be big business . As CRM software evolves to its second , some say third , generation , it 's likely to be more valuable to holdouts in manufacturing and other sectors
doc_bio_tags: B O O O O O O B O O O O O O O O O B I I O B O O O O O O O O O O O O B O O O O O O O O O O O O O O O O O O O O O O B O O O
extractive_keyphrases: manufacturers customer relationship management crm manufacturing