document: International customers , suppliers , and document delivery in a fee-based information service The Purdue University Libraries library fee-based information service , the Technical Information Service -LRB- TIS -RRB- , works with both international customers and international suppliers to meet its customers ' needs for difficult and esoteric document requests . Successful completion of these orders requires the ability to verify fragmentary citations ; ascertain documents ' availability ; obtain pricing information ; calculate inclusive cost quotes ; meet customers ' deadlines ; accept international payments ; and ship across borders . While international orders make tip a small percent of the total workload , these challenging and rewarding orders meet customers ' needs and offer continuous improvement opportunities to the staff
doc_bio_tags: B I O O O O B I O O O O O O O O O O O O O O O B I I O O O O O O O B I O B I O O O O O O O O O O B I O O O O O O O O O O O O O O O O O O O O B I O O B I I O O O O O O O B I O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O
extractive_keyphrases: technical information service international suppliers international customers document requests document delivery pricing information inclusive cost quotes international payments
abstractive_keyphrases: purdue university libraries fee-based information service fragmentary citation verification document availability customer deadline meeting continuous staff improvement