document: Enhanced product support through intelligent product manuals The scope of this paper is the provision of intelligent product support within the distributed Intranet/Internet environment . From the point of view of user requirements , the limitations of conventional product manuals and methods of authoring them are first outlined . It is argued that enhanced product support requires new technology solutions both for product manuals and for their authoring and presentation . The concept and the architecture of intelligent product manuals are then discussed . A prototype system called ProARTWeb is presented to demonstrate advanced features of intelligent product manuals . Next , the problem of producing such manuals in a cost-effective way is addressed and a concurrent engineering approach to their authoring is proposed . An integrated environment for collaborative authoring called ProAuthor is described to illustrate the approach suggested and to show how consistent , up-to-date and user-oriented-product manuals can be designed . The solutions presented here enable product knowledge to be captured and delivered to users and developers of product manuals when , where and in the form they need it
doc_bio_tags: O O O O B I I O O O O O O O O O B I I O O O O O O O O O O O O O O O O O O O B I O O O O O O O O O O O O O O O O O O O O O O B I O O O O O O O O O O O O O B I I O O O O O O O O B O O O O O O O B I I O O O O O O O O O O O O O O O O O B I O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O B I O O O O O O O O O O B I O O O O O O O O O O
extractive_keyphrases: intelligent product support intelligent product manuals product manuals proartweb concurrent engineering product knowledge
abstractive_keyphrases: technical information