document: Modeling discourse in collaborative work support systems : a knowledge representation and configuration perspective Collaborative work processes usually raise a lot of intricate debates and negotiations among participants , whereas conflicts of interest are inevitable and support for achieving consensus and compromise is required . Individual contributions , brought up by parties with different backgrounds and interests , need to be appropriately structured and maintained . This paper presents a model of discourse acts that participants use to communicate their attitudes to each other , or affect the attitudes of others , in such environments . The first part deals with the knowledge representation and communication aspects of the problem , while the second one , in the context of an already implemented system , namely HERMES , with issues related to the configuration of the contributions asserted at each discourse instance . The overall work focuses on the machinery needed in a computer-assisted collaborative work environment , the aim being to further enhance the human-computer interaction
doc_bio_tags: O O O B I I I O O B I O O O O O O O O O O O O O O O O O O O B I I O O O O O O B O B O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O B I O O O O O O O O O O O O O O O O O O O O O O B O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O
extractive_keyphrases: collaborative work support systems knowledge representation conflicts of interest consensus compromise hermes
abstractive_keyphrases: discourse modeling knowledge communication human-computer interaction