document: Keen but confused -LSB- workflow & content management -RSB- IT users find workflow , content and business process management software appealing but by no means straightforward to implement . Pat Sweet reports on our latest research
doc_bio_tags: O O O O B O B I O O O O B O O O B I I I O O O O O O O O O O O O O O O B
extractive_keyphrases: workflow content management business process management software research
abstractive_keyphrases: survey market overview