document: The rise and fall and rise again of customer care Taking care of customers has never gone out of style , but as the recession fades , interest is picking up in a significant retooling of the CRM solutions banks have been using . The goal : usable knowledge to help improve service
doc_bio_tags: O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O B O O O O O O O B I O O O O
extractive_keyphrases: usable knowledge banks
abstractive_keyphrases: customer relationship management