document: ClioWeb , ClioRequest , and Clio database : enhancing patron and staff satisfaction Faced with increased demand from students and faculty for a speedier and more user-friendly method of obtaining materials from other institutions , the interlibrary loan -LRB- ILL -RRB- department sought to implement a management system which would accomplish the task . Students wanted remote interconnectivity to the system and staff wanted increased workflow efficiency , reduced paper work , and better data management . This paper focuses on Washington College 's experience in selecting and implementing an interlibrary loan system , which would enhance student satisfaction as well as that of the library staff
doc_bio_tags: B O B O O B I O O O O B I O O O O O B O B O O O O O O O O O O O O O O O O O O O O O O O O O B I O O O O O O B O B I O O O O O O O B I O O O O O O O B I O O O O O B I O O O O O O O O O O O O O O O O O O O O O O O O
extractive_keyphrases: clio database cliorequest clioweb staff satisfaction faculty students management system remote interconnectivity workflow efficiency data management washington college
abstractive_keyphrases: patron satisfaction interlibrary loan department user-friendly method