[0.000 --> 2.000]  What is nonverbal communication?
[3.840 --> 7.820]  We communicate with our words, but also with our actions.
[8.840 --> 11.840]  Communication is more than just what we say to each other.
[12.040 --> 17.000]  It also includes our facial expressions, gestures, and body language.
[17.440 --> 22.500]  They can add to our communication or even change the meaning of what we're saying.
[23.400 --> 26.540]  To be a good communicator, you need to be aware of
[26.540 --> 30.940]  nonverbal communication and understand what you're saying with your actions.
[31.580 --> 36.500]  In this video, we'll go over three major types of nonverbal communication.
[36.980 --> 41.500]  Then we'll talk about how you can use these skills to communicate with someone.
[43.460 --> 45.220]  Facial expressions.
[45.220 --> 50.620]  You probably already used this type of nonverbal communication without even realizing it.
[51.500 --> 55.260]  Usually, we don't think much about controlling our facial expressions,
[55.460 --> 60.820]  but facial expressions are important because they show people how you feel about something.
[61.580 --> 64.140]  If a friend tells you about something sad,
[64.140 --> 70.460]  you would probably make a serious expression to show that you understand how serious the situation is.
[70.900 --> 78.140]  If you decided to smile, the other person might think that you're taking their situation lightly, or you don't understand.
[78.780 --> 82.820]  It's confusing when someone's expression doesn't match up to the conversation.
[83.780 --> 88.660]  Being aware of this type of nonverbal communication can help you communicate better.
[90.740 --> 91.940]  Gestures.
[92.420 --> 97.220]  Many people rely on gestures as a sort of backup or communication.
[97.780 --> 101.060]  We might use them if we have trouble communicating with someone.
[101.860 --> 106.420]  If you're ordering ice cream in a busy shop and the cashier can't hear you,
[106.420 --> 110.820]  you might use your fingers to show them how many scoops of ice cream you want.
[111.700 --> 115.220]  Some common gestures can also help us communicate like,
[115.220 --> 118.420]  okay, the peace sign, and thumbs up.
[119.380 --> 122.580]  But some gestures mean different things in different cultures.
[123.140 --> 125.780]  If you're communicating with someone you don't know,
[125.780 --> 128.820]  it's important to think about which gestures you'll use.
[130.820 --> 131.700]  Body language.
[132.740 --> 139.380]  Body language is like facial expressions because we often use this type of communication without realizing it.
[140.100 --> 144.820]  But body language means communicating with your whole body, not just your face.
[145.940 --> 149.620]  It shows you how open or closed someone is to communicating.
[150.420 --> 155.460]  If someone's arms are crossed, they're looking away, and they aren't making eye contact,
[155.460 --> 157.140]  they might not want to talk to you.
[158.020 --> 163.300]  But what if they say hello with a handshake or elbow bump, have their arms at their sides,
[163.300 --> 164.820]  and make eye contact with you?
[165.700 --> 169.620]  This body language shows that they're much more open to communicating.
[171.540 --> 177.380]  Let's take a look at how you can use non-verbal communication skills to be a better communicator.
[179.140 --> 181.460]  Speaking to someone who is learning English,
[183.140 --> 186.980]  Dina works for a moving company and has a new coworker Yuri.
[187.780 --> 192.820]  Yuri just moved to Canada from Russia and has only been learning English for one month.
[193.780 --> 196.660]  Dina and Yuri are packing boxes at a client's house.
[197.940 --> 200.660]  Yuri, can you take these two boxes to the truck?
[201.220 --> 204.020]  But leave these other two boxes here, Dina says.
[205.220 --> 206.500]  Yuri looks confused.
[207.540 --> 213.700]  Making eye contact, Dina puts up two fingers, points at the boxes that should go out to the truck
[213.700 --> 214.980]  and points outside.
[215.940 --> 219.220]  Yuri understands and he moves the boxes out to the truck.
[220.100 --> 225.460]  When Yuri gets back, Dina gives him a thumbs up and a smile, and Yuri smiles back.
[226.980 --> 232.900]  Dina used gestures as a backup method of communication when Yuri didn't understand her words.
[233.700 --> 238.580]  She made eye contact with Yuri and used clear body language to show what she meant.
[239.380 --> 244.740]  She also smiled when he completed the task using a facial expression to show positivity.
[246.820 --> 247.780]  Mixed messages.
[249.380 --> 251.540]  Greg is the branch manager at a bank.
[252.660 --> 255.700]  One day, he walks over to Jalen, a bank teller.
[256.580 --> 259.540]  Hey Jalen, can you cover Nancy's shift tomorrow?
[259.540 --> 261.860]  You'd be really helping us out, Greg asked.
[263.220 --> 268.500]  Jalen crosses his arms, looks away and says, um, yeah, I guess.
[269.700 --> 270.740]  Greg is confused.
[271.620 --> 275.860]  Jalen says he will work the extra shift, but it doesn't seem like he wants to.
[276.580 --> 278.260]  Are you sure, Greg asks?
[278.740 --> 280.180]  It's okay if you can't make it.
[281.300 --> 283.620]  Jalen turns to Greg and makes eye contact.
[284.340 --> 289.140]  I'd like to work the extra shift, but I need to do some family stuff tomorrow, he says.
[290.020 --> 292.180]  Okay, no problem, Greg says.
[292.740 --> 294.180]  Thanks for clarifying.
[294.180 --> 296.260]  I can ask someone else to take it instead.
[297.620 --> 301.300]  At first, Jalen said one thing, but he really meant another.
[302.100 --> 306.580]  If Greg only listened to his words, he might not have understood the situation.
[307.540 --> 311.540]  But Greg thought about Jalen's body language and asked questions.
[312.180 --> 314.500]  That helped him understand what Jalen was saying.
[316.580 --> 322.180]  Understanding nonverbal communication is a very important part of becoming a good communicator.
[322.900 --> 328.500]  It can help you understand what other people are saying, and it can be a backup mode of communication
[328.500 --> 329.460]  if you have trouble.
[330.580 --> 335.140]  Looking out for these types of communication and using them when you're speaking with others
[335.140 --> 338.500]  will help you keep becoming a better communicator.