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May I reactivate my card? I previously reported it lost, but have now found it safe and sound. | 13 | [
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I want to take some funds from my other bank account and add them to this one. | 65 | [
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My PIN seems to be blocked, help me access it? | 49 | [
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Can you tell me what I need to do to have my pin changed? | 21 | [
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Where can I order a card when I am in China? | 9 | [
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When using my card I was charged a fee for doing so, why? | 15 | [
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can i use both visa and mastercard | 73 | [
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Can you look into why my most recent top-up is showing as pending? I thought it was supposed to be instantaneous. | 47 | [
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I mistook my pin and now I am locked. Can you unlock me? | 49 | [
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Why hasn't my cash been deposited yet? | 6 | [
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My mother deposited a cheque into my account last week, why is it still not showing up? | 6 | [
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Can you tell me where my readily available cash has come from? | 70 | [
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My card still hasn't arrived after two weeks, now what? | 11 | [
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How do I get another card | 39 | [
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The app won't let me transfer money to a beneficiary | 7 | [
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I still haven't received my card after two weeks, is it lost? | 11 | [
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I have a transfer from the US, How long is the wait? | 67 | [
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Why do you need to perform identity verification? | 74 | [
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Where is the card I ordered 2 weeks ago? | 11 | [
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What is identity check? | 74 | [
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Why is my payment declined? It looked like everything worked ok and my account was fine. | 25 | [
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passcode retrieval | 44 | [
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I only got $20 of the $100 that I attempted to withdraw. | 75 | [
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Help me to set up contactless payments. | 23 | [
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Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days. | 48 | [
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The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue? | 35 | [
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Is there a Mastercard ATM nearby? | 3 | [
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How do I go about transferring money using my credit card? | 62 | [
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I am afraid to give you all my identify details. | 74 | [
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Earlier today I took money out the ATM. After checking the app the amount is so much higher than the amount I received. | 75 | [
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What is the limits on the number of disposable cards I can have? | 29 | [
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Why haven't I gotten my new card? | 11 | [
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I can't seem to get my virtual card to work. | 72 | [
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I need my card to be activated right now. | 0 | [
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Someone has access to my card info. I still have the card, but someone just withdrew cash. How do I get this corrected/stopped?! | 20 | [
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I need my virtual card | 40 | [
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I am inquiring about your auto top up feature. | 4 | [
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A card payment on my account is shown as pending. | 45 | [
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What is the verification code for my top up card? | 71 | [
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What do I need for the identity verification? | 69 | [
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Please tell me how the exchange rate is determined. I was expecting more money for the transaction. | 76 | [
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216,
141,
24,
1364,
4,
2,
1,
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1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
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1,
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1,
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1,
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1,
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1,
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1,
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1,
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1,
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1,
1,
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1,
1,
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1,
1,
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1,
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1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1
] |
My identity is unable to be verified. | 68 | [
2,
0,
0,
0,
2387,
3599,
16,
3276,
7,
28,
13031,
6,
98,
38,
1395,
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1,
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1
] |
Can I top up with cash | 58 | [
2,
0,
0,
0,
10836,
38,
299,
62,
19,
1055,
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218,
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1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1
] |
How can my boss pay me directly to the card? | 50 | [
2,
0,
0,
0,
6179,
64,
127,
3504,
582,
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5,
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1,
1,
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1,
1,
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1,
1,
1,
1,
1,
1,
1
] |
I know I'm getting a new card but would like know when I can expect to receive it. | 11 | [
2,
0,
0,
0,
100,
437,
562,
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92,
1886,
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1,
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1,
1,
1,
1,
1,
1,
1
] |
I have been charged twice for the same transaction. | 63 | [
2,
0,
0,
0,
100,
33,
57,
1340,
2330,
13,
5,
276,
2676,
4,
38,
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1,
1,
1,
1
] |
What is needed for identity verification? | 69 | [
2,
0,
0,
0,
2264,
16,
956,
13,
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14925,
116,
653,
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1,
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1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1
] |
top up not completed | 47 | [
2,
0,
0,
0,
8766,
62,
45,
2121,
6,
98,
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299,
62,
16,
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1
] |
What are the steps for getting money from a friend? | 50 | [
2,
0,
0,
0,
2264,
32,
5,
2402,
13,
562,
418,
31,
10,
1441,
116,
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1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1
] |
Can I make an account for my daughter? | 1 | [
2,
0,
0,
0,
10836,
38,
146,
41,
1316,
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127,
1354,
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1,
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1,
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1,
1,
1,
1,
1
] |
I have an outgoing transaction | 48 | [
2,
0,
0,
0,
100,
33,
41,
14234,
2676,
4,
38,
33,
10,
2676,
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1,
1,
1
] |
Can I order a second card? | 39 | [
2,
0,
0,
0,
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1,
1,
1
] |
You've incorrectly calculated the exchange rate for my cash withdrawal | 76 | [
2,
0,
0,
0,
1185,
348,
27821,
9658,
5,
2081,
731,
13,
127,
1055,
8092,
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98,
24,
18,
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8092,
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1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1
] |
I am perplexed. Why is it that I received an extremely wrong rate when I tried to use an ATM using a foreign currency? | 76 | [
2,
0,
0,
0,
100,
829,
41,
2778,
1593,
731,
77,
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1381,
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1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
1,
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Why can't my beneficiary get access? | 7 | [
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I don't recognize this payment | 16 | [
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tell me how I can order my card. | 43 | [
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I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It should not have been done so. | 48 | [
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I am having trouble verifying my id. | 68 | [
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Why is there some cash that I did not deposit in my account? | 20 | [
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What countries do you operate in? | 24 | [
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I have withdrawn cash from the ATM but it is showing in my account as a pending transation. Why is this? | 46 | [
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In the app, how can I make it show the new card that arrived? | 13 | [
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What does it mean if my payment has been reverted? | 53 | [
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I didn't want to make a transaction, I want to revert it | 8 | [
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I have an unusual payment in my statement | 16 | [
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For adding money, which currencies do you accept? | 54 | [
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Why has my account balance not changed after depositing a cheque? | 6 | [
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My card was declined but it shows as multiple charges? | 63 | [
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how to track the card you sent | 11 | [
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Can you help me with proving my identity? | 68 | [
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I have been waiting for my transfer, shouldn't it be here already? | 67 | [
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When will my payment go through? | 45 | [
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Is there any way to see my card in the app? | 13 | [
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My cheque is taking a while | 6 | [
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Verify my source of funds? | 70 | [
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The app shows Direct Debit payments that I didn't make | 28 | [
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Can I change my details because I moved? | 30 | [
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I think someone has hacked my card! | 22 | [
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Is it possible to go ahead and log in, although I have not been confirmed yet? | 74 | [
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I can't see my refund in my history. | 51 | [
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When I got cash, my exchange rate was off. | 76 | [
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The ATM won't give me my card back. I need it back now! | 18 | [
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Why is my friend not getting a transaction arrival yet? | 66 | [
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Why am I not able to withdraw cash from this ATM? | 26 | [
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Currently my card is broken. | 14 | [
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I have a reverted top up I made and wanted to know why it didn't go through. | 61 | [
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I was told to verify my identity, how do I do that? | 69 | [
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I want to inactivate my account. | 55 | [
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I did a bank transfer and my balance isn't current. | 5 | [
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I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed. | 47 | [
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When do i activate auto top-up? | 4 | [
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I only have a card from the US is that okay? | 54 | [
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I was getting cash and the card got stuck inside | 18 | [
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What are these disposable virtual cards all about? | 37 | [
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I entered in the wrong PIN. Please help me unlock my account. | 49 | [
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The amount of cash I received was not the full amount | 75 | [
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The app is showing a direct debit payment that I never made | 28 | [
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How long will it take to urgently transfer something to China? | 67 | [
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How long will a transfer from China take? I need to transfer something from there. | 67 | [
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