Age
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80
| Avg Monthly GB Download
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85
| Avg Monthly Long Distance Charges
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50
| Churn
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1
| Churn Category
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values | Churn Reason
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96
| City
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22
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6.5k
| Contract
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| Device Protection Plan
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1
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| Internet Type
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| Latitude
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42
| Longitude
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-114.19
| Married
int64 0
1
| Monthly Charge
float64 18.3
119
| Multiple Lines
int64 0
1
| Number of Dependents
int64 0
8
| Number of Referrals
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11
| Offer
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values | Online Backup
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1
| Online Security
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1
| Paperless Billing
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1
| Partner
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1
| Population
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105k
| Premium Tech Support
int64 0
1
| Quarter
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value | Referred a Friend
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1
| Satisfaction Score
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5
| Senior Citizen
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1
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value | Streaming Movies
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1
| Streaming Music
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1
| Streaming TV
int64 0
1
| Tenure in Months
int64 1
72
| Total Charges
float64 18.8
8.67k
| Total Extra Data Charges
int64 0
150
| Total Long Distance Charges
float64 0
3.56k
| Total Refunds
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49.8
| Total Revenue
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12k
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|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
40 | 29 | 0 | 0 | null | null | 76 | Cambria | 5,224 | Two Year | United States | 0114-IGABW | Stayed | 0 | 1 | Female | 1 | Cable | 35.591387, -121.032256 | 35.591387 | -121.032256 | 1 | 58.25 | 0 | 0 | 2 | Offer A | 1 | 0 | 0 | 1 | Bank Withdrawal | 0 | 6,526 | 1 | Q3 | 1 | 5 | 0 | California | 1 | 1 | 1 | 71 | 4,145.9 | 0 | 0 | 0 | 4,145.9 | 0 | 1 | 93428 |
41 | 6 | 30.04 | 0 | null | null | 75 | Glendora | 3,565 | Month-to-Month | United States | 4452-QIIEB | Stayed | 0 | 0 | Male | 1 | DSL | 34.119363, -117.855059 | 34.119363 | -117.855059 | 0 | 43.9 | 0 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Credit Card | 1 | 25,135 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 7 | 278.4 | 0 | 210.28 | 0 | 488.68 | 0 | 1 | 91740 |
47 | 53 | 26.35 | 0 | null | null | 49 | Tecate | 4,667 | Two Year | United States | 2885-HIJDH | Stayed | 1 | 1 | Male | 1 | DSL | 32.587557, -116.636816 | 32.587557 | -116.636816 | 1 | 86.9 | 1 | 3 | 9 | null | 0 | 1 | 0 | 1 | Bank Withdrawal | 1 | 91 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 69 | 6,194.1 | 0 | 1,818.15 | 0 | 8,012.25 | 0 | 1 | 91980 |
50 | 17 | 14.35 | 0 | null | null | 25 | Mountain View | 2,650 | Month-to-Month | United States | 3370-HXOPH | Joined | 0 | 0 | Female | 1 | Fiber Optic | 37.388349, -122.075299 | 37.388349 | -122.075299 | 0 | 76.1 | 1 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 13,483 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 3 | 257.6 | 0 | 43.05 | 0 | 300.65 | 0 | 1 | 94041 |
33 | 10 | 29.03 | 0 | null | null | 67 | Fort Irwin | 3,916 | Month-to-Month | United States | 0508-OOLTO | Joined | 1 | 0 | Female | 1 | Fiber Optic | 35.349241, -116.770281 | 35.349241 | -116.770281 | 1 | 71.65 | 0 | 1 | 5 | null | 0 | 0 | 1 | 1 | Bank Withdrawal | 1 | 9,465 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 2 | 135.75 | 0 | 58.06 | 0 | 193.81 | 0 | 1 | 92310 |
21 | 59 | 14.86 | 0 | null | null | 70 | Twin Bridges | 5,308 | Two Year | United States | 5680-LQOGP | Stayed | 0 | 1 | Female | 1 | Cable | 38.805481, -120.13287 | 38.805481 | -120.13287 | 0 | 82.45 | 0 | 0 | 0 | Offer A | 1 | 1 | 1 | 0 | Credit Card | 1 | 25 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 68 | 5,646.6 | 90 | 1,010.48 | 0 | 6,747.08 | 1 | 0 | 95735 |
63 | 26 | 5.65 | 0 | null | null | 67 | San Joaquin | 3,476 | Month-to-Month | United States | 3192-LNKRK | Stayed | 1 | 1 | Male | 1 | Fiber Optic | 36.600193, -120.153393 | 36.600193 | -120.153393 | 1 | 84.05 | 0 | 1 | 10 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 4,318 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 34 | 2,909.95 | 0 | 192.1 | 0 | 3,102.05 | 0 | 1 | 93660 |
71 | 6 | 21.67 | 1 | Other | Moved | 77 | San Jose | 5,271 | One Year | United States | 2634-HCZGT | Churned | 0 | 0 | Male | 1 | Cable | 37.327069, -121.916819 | 37.327069 | -121.916819 | 1 | 60.05 | 1 | 0 | 1 | null | 0 | 1 | 1 | 1 | Bank Withdrawal | 1 | 27,023 | 1 | Q3 | 1 | 1 | 1 | California | 0 | 0 | 0 | 53 | 3,229.65 | 100 | 1,148.51 | 0 | 4,478.16 | 0 | 0 | 95126 |
24 | 76 | 49.61 | 0 | null | null | 79 | Carmel By The Sea | 4,705 | One Year | United States | 5049-MUBWG | Stayed | 0 | 0 | Male | 1 | DSL | 36.554618, -121.922239 | 36.554618 | -121.922239 | 0 | 75 | 0 | 0 | 0 | null | 0 | 1 | 0 | 0 | Bank Withdrawal | 1 | 2,966 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 26 | 1,908.35 | 0 | 1,289.86 | 0 | 3,198.21 | 1 | 1 | 93921 |
46 | 3 | 0 | 1 | Competitor | Competitor had better devices | 76 | San Francisco | 2,734 | Month-to-Month | United States | 3538-WZPHD | Churned | 0 | 0 | Male | 1 | Cable | 37.736535, -122.45732 | 37.736535 | -122.45732 | 0 | 29.6 | 0 | 0 | 0 | Offer E | 1 | 0 | 1 | 0 | Bank Withdrawal | 0 | 20,643 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 3 | 79.45 | 0 | 0 | 0 | 79.45 | 0 | 1 | 94127 |
20 | 0 | 38.97 | 0 | null | null | 77 | San Lorenzo | 2,616 | Month-to-Month | United States | 4430-YHXGG | Stayed | 1 | 0 | Female | 0 | null | 37.676249, -122.132415 | 37.676249 | -122.132415 | 0 | 25.45 | 1 | 3 | 0 | Offer E | 0 | 0 | 1 | 0 | Credit Card | 1 | 26,240 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 4 | 84.2 | 0 | 155.88 | 0 | 240.08 | 1 | 0 | 94580 |
20 | 26 | 34.14 | 1 | Competitor | Competitor had better devices | 89 | Santa Barbara | 5,720 | Month-to-Month | United States | 7207-RMRDB | Churned | 0 | 1 | Female | 1 | Fiber Optic | 34.437945, -119.77191 | 34.437945 | -119.77191 | 1 | 105.5 | 1 | 0 | 7 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 15,757 | 0 | Q3 | 1 | 1 | 0 | California | 1 | 1 | 1 | 65 | 6,985.65 | 0 | 2,219.1 | 0 | 9,204.75 | 1 | 1 | 93110 |
21 | 30 | 42.98 | 1 | Dissatisfaction | Service dissatisfaction | 87 | San Mateo | 4,626 | Month-to-Month | United States | 2150-UWTFY | Churned | 1 | 1 | Female | 1 | DSL | 37.556634, -122.317723 | 37.556634 | -122.317723 | 1 | 61.15 | 0 | 3 | 1 | Offer D | 1 | 1 | 0 | 1 | Credit Card | 1 | 23,393 | 0 | Q3 | 1 | 1 | 0 | California | 0 | 0 | 0 | 22 | 1,422.05 | 80 | 945.56 | 0 | 2,447.61 | 1 | 0 | 94402 |
48 | 0 | 4.09 | 0 | null | null | 31 | Reedley | 2,507 | Month-to-Month | United States | 3090-QFUVD | Joined | 0 | 0 | Female | 0 | null | 36.636638, -119.421842 | 36.636638 | -119.421842 | 0 | 20.3 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 25,923 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 1 | 20.3 | 0 | 4.09 | 0 | 24.39 | 0 | 0 | 93654 |
62 | 0 | 36.16 | 0 | null | null | 43 | Culver City | 2,654 | Two Year | United States | 3978-YNKDD | Stayed | 1 | 0 | Male | 0 | null | 34.019323, -118.391902 | 34.019323 | -118.391902 | 0 | 20.85 | 0 | 2 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 15,195 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 19 | 467.5 | 0 | 687.04 | 0 | 1,154.54 | 0 | 0 | 90232 |
30 | 76 | 12.59 | 0 | null | null | 25 | Angelus Oaks | 3,477 | Month-to-Month | United States | 2181-UAESM | Joined | 0 | 1 | Male | 1 | Cable | 34.1678, -116.86433 | 34.1678 | -116.86433 | 0 | 53.45 | 0 | 0 | 0 | null | 0 | 1 | 0 | 0 | Bank Withdrawal | 1 | 301 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 2 | 119.5 | 0 | 25.18 | 0 | 144.68 | 0 | 1 | 92305 |
47 | 6 | 1.13 | 1 | Price | Price too high | 80 | South Lake Tahoe | 5,086 | Month-to-Month | United States | 9725-SCPZG | Churned | 0 | 0 | Male | 1 | Fiber Optic | 38.911577, -120.106169 | 38.911577 | -120.106169 | 0 | 90.85 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 33,038 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 1 | 90.85 | 0 | 1.13 | 0 | 91.98 | 0 | 1 | 96150 |
48 | 30 | 47.45 | 1 | Competitor | Competitor had better devices | 73 | Summerland | 4,722 | Month-to-Month | United States | 9578-VRMNM | Churned | 0 | 1 | Female | 1 | DSL | 34.420998, -119.60137 | 34.420998 | -119.60137 | 0 | 65.2 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 576 | 0 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 0 | 16 | 1,043.35 | 0 | 759.2 | 0 | 1,802.55 | 0 | 1 | 93067 |
61 | 30 | 21.84 | 0 | null | null | 25 | Whitmore | 4,703 | Two Year | United States | 0562-FGDCR | Stayed | 1 | 0 | Female | 1 | DSL | 40.637105, -121.906949 | 40.637105 | -121.906949 | 1 | 74.55 | 1 | 3 | 9 | null | 1 | 1 | 0 | 1 | Credit Card | 1 | 843 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 72 | 5,430.65 | 0 | 1,572.48 | 0 | 7,003.13 | 0 | 1 | 96096 |
52 | 19 | 6.85 | 0 | null | null | 48 | Hanford | 4,463 | Two Year | United States | 3913-FCUUW | Stayed | 1 | 1 | Female | 1 | DSL | 36.29223, -119.622676 | 36.29223 | -119.622676 | 1 | 70.45 | 1 | 1 | 8 | Offer A | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 53,204 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 72 | 5,165.7 | 0 | 493.2 | 0 | 5,658.9 | 0 | 1 | 93230 |
22 | 27 | 0 | 0 | null | null | 29 | Graton | 4,283 | Two Year | United States | 1936-CZAKF | Stayed | 0 | 0 | Male | 1 | Cable | 38.434362, -122.86891 | 38.434362 | -122.86891 | 1 | 49.65 | 0 | 0 | 8 | null | 1 | 0 | 0 | 1 | Credit Card | 0 | 390 | 0 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 49 | 2,409.9 | 0 | 0 | 0 | 2,409.9 | 1 | 1 | 95444 |
24 | 73 | 39.92 | 0 | null | null | 22 | Oak Park | 2,165 | Month-to-Month | United States | 6496-JDSSB | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 34.19225, -118.776874 | 34.19225 | -118.776874 | 0 | 80 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 14,814 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 1 | 8 | 624.6 | 0 | 319.36 | 0 | 943.96 | 1 | 1 | 91377 |
30 | 0 | 8.21 | 0 | null | null | 59 | Montclair | 5,409 | Two Year | United States | 7014-ZZXAW | Stayed | 0 | 0 | Female | 0 | null | 34.072121, -117.698319 | 34.072121 | -117.698319 | 1 | 24.25 | 1 | 0 | 1 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 34,447 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 71 | 1,732.95 | 0 | 582.91 | 0 | 2,315.86 | 0 | 0 | 91763 |
44 | 3 | 10.13 | 0 | null | null | 79 | Scott Bar | 4,120 | One Year | United States | 2927-QRRQV | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 41.737962, -123.07557 | 41.737962 | -123.07557 | 1 | 94.65 | 1 | 0 | 1 | Offer B | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 88 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 1 | 46 | 4,312.5 | 0 | 465.98 | 0 | 4,778.48 | 0 | 1 | 96085 |
44 | 53 | 0 | 0 | null | null | 69 | San Simeon | 5,880 | Month-to-Month | United States | 5156-UMKOW | Joined | 1 | 0 | Female | 1 | DSL | 35.746484, -121.223355 | 35.746484 | -121.223355 | 0 | 29.65 | 0 | 3 | 0 | null | 1 | 0 | 0 | 0 | Mailed Check | 0 | 471 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 3 | 90.05 | 0 | 0 | 0 | 90.05 | 0 | 1 | 93452 |
80 | 18 | 0 | 1 | Other | Moved | 75 | Lucerne | 2,061 | Month-to-Month | United States | 5180-UCIIQ | Churned | 1 | 0 | Male | 1 | Cable | 39.141934, -122.770679 | 39.141934 | -122.770679 | 1 | 40.05 | 0 | 2 | 5 | null | 0 | 1 | 0 | 1 | Mailed Check | 0 | 3,002 | 0 | Q3 | 1 | 1 | 1 | California | 1 | 0 | 0 | 22 | 880.2 | 0 | 0 | 0 | 880.2 | 0 | 1 | 95458 |
56 | 0 | 2.15 | 0 | null | null | 24 | Ivanhoe | 3,078 | Month-to-Month | United States | 2085-JVGAD | Stayed | 0 | 0 | Male | 0 | null | 36.385818, -119.224243 | 36.385818 | -119.224243 | 1 | 20.35 | 0 | 0 | 3 | null | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 4,517 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 37 | 697.65 | 0 | 79.55 | 45.07 | 732.13 | 0 | 0 | 93235 |
60 | 26 | 49.61 | 0 | null | null | 39 | Oceanside | 4,446 | One Year | United States | 2758-RNWXS | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 33.351059, -117.420557 | 33.351059 | -117.420557 | 0 | 89.2 | 0 | 0 | 0 | Offer C | 0 | 1 | 1 | 0 | Bank Withdrawal | 1 | 98,239 | 1 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 0 | 35 | 3,251.3 | 0 | 1,736.35 | 0 | 4,987.65 | 0 | 1 | 92054 |
40 | 20 | 38.32 | 0 | null | null | 65 | Hinkley | 5,877 | Month-to-Month | United States | 1310-QRITU | Stayed | 0 | 0 | Female | 1 | DSL | 34.983808, -117.239306 | 34.983808 | -117.239306 | 0 | 50.3 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 1,933 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 18 | 913.3 | 0 | 689.76 | 0 | 1,603.06 | 0 | 1 | 92347 |
22 | 52 | 14.75 | 0 | null | null | 56 | Santa Rosa | 4,271 | Month-to-Month | United States | 5339-TJFEK | Stayed | 1 | 0 | Male | 1 | Fiber Optic | 38.394091, -122.739814 | 38.394091 | -122.739814 | 1 | 105.5 | 1 | 1 | 8 | Offer B | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 30,876 | 0 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 62 | 6,487.2 | 150 | 914.5 | 0 | 7,551.7 | 1 | 0 | 95407 |
45 | 0 | 30.07 | 1 | Attitude | Attitude of support person | 67 | San Dimas | 2,687 | Month-to-Month | United States | 2484-DGXPZ | Churned | 0 | 0 | Female | 0 | null | 34.102119, -117.815532 | 34.102119 | -117.815532 | 1 | 19.55 | 0 | 0 | 1 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 33,878 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 31 | 658.95 | 0 | 932.17 | 0 | 1,591.12 | 0 | 0 | 91773 |
35 | 53 | 45.61 | 0 | null | null | 33 | Palo Alto | 3,202 | Month-to-Month | United States | 4316-XCSLJ | Stayed | 1 | 0 | Male | 1 | DSL | 37.444314, -122.149996 | 37.444314 | -122.149996 | 0 | 50.3 | 0 | 3 | 0 | null | 0 | 1 | 1 | 0 | Credit Card | 1 | 16,198 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 17 | 846.8 | 0 | 775.37 | 0 | 1,622.17 | 0 | 1 | 94301 |
61 | 16 | 44.97 | 0 | null | null | 56 | Coarsegold | 5,755 | Month-to-Month | United States | 0641-EVBOJ | Joined | 0 | 0 | Male | 1 | Fiber Optic | 37.212191, -119.749323 | 37.212191 | -119.749323 | 0 | 82.3 | 0 | 0 | 0 | null | 0 | 1 | 1 | 0 | Credit Card | 1 | 9,395 | 1 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 3 | 214.4 | 20 | 134.91 | 0 | 369.31 | 0 | 0 | 93614 |
48 | 0 | 34.79 | 0 | null | null | 45 | Long Beach | 3,040 | Two Year | United States | 8966-KZXXA | Stayed | 1 | 0 | Male | 0 | null | 33.830099, -118.182239 | 33.830099 | -118.182239 | 1 | 25.1 | 1 | 1 | 9 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 31,556 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 36 | 930.95 | 0 | 1,252.44 | 0 | 2,183.39 | 0 | 0 | 90807 |
21 | 42 | 1.28 | 0 | null | null | 57 | Los Angeles | 2,142 | Month-to-Month | United States | 5405-ZMYXQ | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 34.049841, -118.33846 | 34.049841 | -118.33846 | 0 | 74.6 | 1 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Credit Card | 1 | 67,520 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 8 | 548.9 | 0 | 10.24 | 0 | 559.14 | 1 | 1 | 90019 |
63 | 0 | 10.46 | 0 | null | null | 69 | Morongo Valley | 6,059 | Two Year | United States | 3810-PJUHR | Stayed | 1 | 0 | Male | 0 | null | 34.097863, -116.594561 | 34.097863 | -116.594561 | 1 | 25.35 | 1 | 1 | 6 | Offer A | 0 | 0 | 0 | 1 | Credit Card | 1 | 3,499 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 70 | 1,715.15 | 0 | 732.2 | 0 | 2,447.35 | 0 | 0 | 92256 |
25 | 71 | 33.88 | 1 | Other | Don't know | 82 | Redway | 4,495 | Two Year | United States | 9053-JZFKV | Churned | 0 | 1 | Male | 1 | Fiber Optic | 40.142256, -123.852927 | 40.142256 | -123.852927 | 0 | 116.2 | 1 | 0 | 0 | Offer A | 1 | 1 | 0 | 0 | Credit Card | 1 | 1,851 | 1 | Q3 | 0 | 2 | 0 | California | 1 | 1 | 1 | 67 | 7,752.3 | 0 | 2,269.96 | 0 | 10,022.26 | 1 | 1 | 95560 |
31 | 9 | 0 | 1 | Competitor | Competitor made better offer | 70 | Temecula | 4,909 | Month-to-Month | United States | 5261-QSHQM | Churned | 0 | 0 | Female | 1 | DSL | 33.507255, -117.029473 | 33.507255 | -117.029473 | 0 | 24.45 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 0 | 46,171 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 4 | 86.6 | 0 | 0 | 0 | 86.6 | 0 | 1 | 92592 |
64 | 9 | 13.64 | 1 | Competitor | Competitor made better offer | 70 | San Diego | 5,148 | Month-to-Month | United States | 4373-MAVJG | Churned | 0 | 0 | Female | 1 | Fiber Optic | 32.825086, -117.199424 | 32.825086 | -117.199424 | 1 | 90.9 | 1 | 0 | 1 | Offer D | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 51,213 | 0 | Q3 | 1 | 2 | 0 | California | 1 | 1 | 0 | 14 | 1,259 | 0 | 190.96 | 0 | 1,449.96 | 0 | 1 | 92117 |
33 | 9 | 47.89 | 0 | null | null | 61 | San Jose | 3,981 | Month-to-Month | United States | 3312-UUMZW | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 37.311088, -121.961786 | 37.311088 | -121.961786 | 1 | 98.85 | 1 | 0 | 3 | null | 1 | 0 | 1 | 1 | Credit Card | 1 | 29,914 | 0 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 32 | 3,145.9 | 0 | 1,532.48 | 0 | 4,678.38 | 0 | 1 | 95117 |
49 | 0 | 2.85 | 0 | null | null | 21 | Modesto | 5,566 | Month-to-Month | United States | 2220-IAHLS | Joined | 0 | 0 | Female | 0 | null | 37.716186, -121.025836 | 37.716186 | -121.025836 | 0 | 19.4 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 26,055 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 1 | 19.4 | 0 | 2.85 | 0 | 22.25 | 0 | 0 | 95356 |
24 | 0 | 20.29 | 0 | null | null | 62 | Mountain View | 3,926 | Month-to-Month | United States | 2428-ZMCTB | Stayed | 0 | 0 | Male | 0 | null | 37.380662, -122.086022 | 37.380662 | -122.086022 | 0 | 19.75 | 0 | 0 | 0 | Offer D | 0 | 0 | 0 | 0 | Credit Card | 1 | 32,143 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 10 | 208.25 | 0 | 202.9 | 0 | 411.15 | 1 | 0 | 94040 |
56 | 10 | 30.35 | 0 | null | null | 75 | Fallbrook | 2,444 | Month-to-Month | United States | 5175-WLYXL | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 33.362575, -117.299644 | 33.362575 | -117.299644 | 0 | 78.85 | 1 | 0 | 0 | Offer D | 1 | 0 | 1 | 0 | Credit Card | 1 | 42,239 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 22 | 1,600.25 | 50 | 667.7 | 0 | 2,317.95 | 0 | 0 | 92028 |
55 | 9 | 33.37 | 0 | null | null | 67 | Clements | 5,115 | Two Year | United States | 6870-ZWMNX | Stayed | 0 | 1 | Male | 1 | DSL | 38.227285, -121.02789 | 38.227285 | -121.02789 | 1 | 76.1 | 1 | 0 | 4 | Offer A | 1 | 0 | 0 | 1 | Credit Card | 1 | 722 | 1 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 1 | 70 | 5,264.25 | 110 | 2,335.9 | 0 | 7,710.15 | 0 | 0 | 95227 |
38 | 25 | 32.22 | 0 | null | null | 25 | Barstow | 6,378 | Two Year | United States | 2984-TBYKU | Stayed | 1 | 1 | Male | 1 | Fiber Optic | 34.965648, -117.001509 | 34.965648 | -117.001509 | 1 | 104.9 | 1 | 3 | 6 | Offer A | 1 | 1 | 1 | 1 | Credit Card | 1 | 31,293 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 0 | 72 | 7,732.65 | 0 | 2,319.84 | 0 | 10,052.49 | 0 | 1 | 92311 |
77 | 25 | 30.11 | 0 | null | null | 26 | Forks Of Salmon | 4,140 | Two Year | United States | 3223-DWFIO | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 41.232128, -123.194748 | 41.232128 | -123.194748 | 0 | 69.35 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 170 | 0 | Q3 | 0 | 3 | 1 | California | 0 | 0 | 0 | 4 | 261.65 | 0 | 120.44 | 0 | 382.09 | 0 | 1 | 96031 |
57 | 11 | 11.32 | 0 | null | null | 69 | Aliso Viejo | 4,131 | One Year | United States | 5753-QQWPW | Stayed | 0 | 0 | Female | 1 | DSL | 33.571259, -117.731917 | 33.571259 | -117.731917 | 0 | 59.9 | 0 | 0 | 0 | Offer C | 1 | 1 | 1 | 0 | Bank Withdrawal | 1 | 41,237 | 1 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 28 | 1,654.7 | 0 | 316.96 | 0 | 1,971.66 | 0 | 1 | 92656 |
64 | 0 | 23.81 | 0 | null | null | 56 | Rio Oso | 6,019 | Two Year | United States | 9337-SRRNI | Stayed | 1 | 0 | Male | 0 | null | 38.954144, -121.482536 | 38.954144 | -121.482536 | 0 | 25.3 | 1 | 3 | 0 | Offer A | 0 | 0 | 1 | 0 | Credit Card | 1 | 947 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 66 | 1,673.8 | 0 | 1,571.46 | 0 | 3,245.26 | 0 | 0 | 95674 |
44 | 13 | 15.76 | 0 | null | null | 21 | North Hills | 2,451 | Month-to-Month | United States | 8710-YGLWG | Joined | 0 | 0 | Male | 1 | DSL | 34.238802, -118.482296 | 34.238802 | -118.482296 | 0 | 44.9 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Credit Card | 1 | 57,017 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 1 | 44.9 | 0 | 15.76 | 0 | 60.66 | 0 | 1 | 91343 |
21 | 71 | 14.6 | 1 | Dissatisfaction | Product dissatisfaction | 76 | La Habra | 4,415 | Month-to-Month | United States | 0404-SWRVG | Churned | 1 | 0 | Male | 1 | Fiber Optic | 33.940619, -117.9513 | 33.940619 | -117.9513 | 0 | 74.4 | 1 | 2 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 67,354 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 1 | 0 | 3 | 229.55 | 0 | 43.8 | 8.74 | 264.61 | 1 | 1 | 90631 |
22 | 0 | 36.37 | 0 | null | null | 49 | Sun City | 2,299 | Two Year | United States | 3213-VVOLG | Stayed | 1 | 0 | Male | 0 | null | 33.739412, -117.173334 | 33.739412 | -117.173334 | 1 | 25.35 | 1 | 2 | 3 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 8,692 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 10 | 253.5 | 0 | 363.7 | 0 | 617.2 | 1 | 0 | 92585 |
36 | 0 | 14.27 | 0 | null | null | 31 | Carlsbad | 3,977 | One Year | United States | 6508-NJYRO | Stayed | 0 | 0 | Male | 0 | null | 33.098018, -117.258203 | 33.098018 | -117.258203 | 1 | 18.8 | 0 | 0 | 5 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 43,161 | 0 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 15 | 294.95 | 0 | 214.05 | 0 | 509 | 0 | 0 | 92009 |
46 | 17 | 0 | 0 | null | null | 22 | Thousand Oaks | 5,041 | Two Year | United States | 9286-BHDQG | Stayed | 0 | 1 | Male | 1 | DSL | 34.191842, -118.822796 | 34.191842 | -118.822796 | 1 | 45.25 | 0 | 0 | 11 | Offer A | 1 | 1 | 0 | 1 | Credit Card | 0 | 33,057 | 1 | Q3 | 1 | 4 | 0 | California | 0 | 0 | 0 | 72 | 3,139.8 | 0 | 0 | 0 | 3,139.8 | 0 | 1 | 91362 |
22 | 0 | 31.93 | 0 | null | null | 72 | Spreckels | 5,730 | Two Year | United States | 0784-ZQJZX | Stayed | 1 | 0 | Male | 0 | null | 36.624641, -121.647195 | 36.624641 | -121.647195 | 0 | 19.9 | 0 | 1 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 1 | 407 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 72 | 1,529.65 | 0 | 2,298.96 | 0 | 3,828.61 | 1 | 0 | 93962 |
50 | 18 | 44.76 | 0 | null | null | 56 | Carlotta | 2,667 | One Year | United States | 1661-CZBAU | Stayed | 0 | 0 | Male | 1 | DSL | 40.497283, -123.93037 | 40.497283 | -123.93037 | 0 | 70.95 | 1 | 0 | 0 | Offer B | 0 | 1 | 1 | 0 | Bank Withdrawal | 1 | 1,072 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 0 | 48 | 3,629.2 | 0 | 2,148.48 | 0 | 5,777.68 | 0 | 1 | 95528 |
30 | 59 | 41.78 | 1 | Dissatisfaction | Lack of self-service on Website | 76 | Modesto | 2,632 | Month-to-Month | United States | 4847-QNOKA | Churned | 0 | 0 | Female | 1 | DSL | 37.672906, -120.946594 | 37.672906 | -120.946594 | 0 | 44.9 | 0 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 47,613 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 0 | 1 | 44.9 | 0 | 41.78 | 0 | 86.68 | 0 | 1 | 95355 |
32 | 13 | 33.62 | 0 | null | null | 25 | Torrance | 4,780 | Month-to-Month | United States | 5294-DMSFH | Stayed | 1 | 0 | Female | 1 | Fiber Optic | 33.840399, -118.353714 | 33.840399 | -118.353714 | 1 | 87.8 | 0 | 2 | 1 | null | 0 | 0 | 1 | 1 | Credit Card | 1 | 41,979 | 0 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 29 | 2,621.75 | 0 | 974.98 | 0 | 3,596.73 | 0 | 1 | 90503 |
29 | 73 | 36.75 | 1 | Competitor | Competitor made better offer | 82 | San Diego | 5,530 | Month-to-Month | United States | 9614-RMGHA | Churned | 0 | 0 | Male | 1 | Fiber Optic | 32.825086, -117.199424 | 32.825086 | -117.199424 | 1 | 91.85 | 1 | 0 | 0 | null | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 51,213 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 1 | 1 | 65 | 5,940.85 | 0 | 2,388.75 | 0 | 8,329.6 | 1 | 1 | 92117 |
37 | 21 | 39.85 | 0 | null | null | 52 | Sutter Creek | 4,525 | Month-to-Month | United States | 5652-MSDEY | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 38.432145, -120.77069 | 38.432145 | -120.77069 | 0 | 75.75 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Mailed Check | 1 | 4,610 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 10 | 777.3 | 0 | 398.5 | 0 | 1,175.8 | 0 | 1 | 95685 |
51 | 4 | 44.31 | 0 | null | null | 78 | King City | 5,213 | Two Year | United States | 8869-LIHMK | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 36.220761, -120.980777 | 36.220761 | -120.980777 | 0 | 115.1 | 1 | 0 | 0 | null | 1 | 1 | 1 | 0 | Bank Withdrawal | 1 | 14,477 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 64 | 7,334.05 | 0 | 2,835.84 | 0 | 10,169.89 | 0 | 1 | 93930 |
74 | 18 | 32.9 | 0 | null | null | 34 | Moreno Valley | 6,084 | Two Year | United States | 4304-XUMGI | Stayed | 1 | 1 | Male | 1 | DSL | 33.970661, -117.255039 | 33.970661 | -117.255039 | 1 | 75.15 | 1 | 2 | 3 | null | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 46,214 | 0 | Q3 | 1 | 4 | 1 | California | 1 | 1 | 0 | 50 | 3,822.45 | 0 | 1,645 | 0 | 5,467.45 | 0 | 1 | 92557 |
25 | 85 | 26.51 | 1 | Other | Don't know | 71 | Pomona | 5,220 | One Year | United States | 7541-YLXCL | Churned | 0 | 0 | Male | 1 | Cable | 34.083086, -117.737997 | 34.083086 | -117.737997 | 0 | 65.4 | 0 | 0 | 0 | null | 1 | 0 | 1 | 0 | Credit Card | 1 | 46,626 | 1 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 0 | 36 | 2,498.4 | 0 | 954.36 | 0 | 3,452.76 | 1 | 1 | 91767 |
30 | 59 | 9.37 | 0 | null | null | 40 | Long Beach | 6,107 | Month-to-Month | United States | 8878-RYUKI | Stayed | 0 | 1 | Female | 1 | DSL | 33.760458, -118.129725 | 33.760458 | -118.129725 | 0 | 59.45 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 31,352 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 0 | 52 | 3,043.7 | 0 | 487.24 | 0 | 3,530.94 | 0 | 1 | 90803 |
58 | 0 | 40 | 0 | null | null | 70 | Hinkley | 3,047 | Two Year | United States | 3373-DIUUN | Stayed | 1 | 0 | Male | 0 | null | 34.983808, -117.239306 | 34.983808 | -117.239306 | 1 | 21.25 | 0 | 3 | 6 | null | 0 | 0 | 0 | 1 | Credit Card | 1 | 1,933 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 30 | 711.9 | 0 | 1,200 | 0 | 1,911.9 | 0 | 0 | 92347 |
29 | 0 | 7.32 | 0 | null | null | 28 | Oceanside | 4,801 | Month-to-Month | United States | 9708-KFDBY | Joined | 0 | 0 | Male | 0 | null | 33.351059, -117.420557 | 33.351059 | -117.420557 | 0 | 20.55 | 0 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Credit Card | 1 | 98,239 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 1 | 20.55 | 0 | 7.32 | 0 | 27.87 | 1 | 0 | 92054 |
46 | 14 | 46.21 | 1 | Dissatisfaction | Poor expertise of phone support | 83 | Duarte | 3,818 | One Year | United States | 7931-PXHFC | Churned | 0 | 1 | Male | 1 | Cable | 34.145695, -117.95982 | 34.145695 | -117.95982 | 0 | 62.3 | 0 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 27,414 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 0 | 38 | 2,354.8 | 0 | 1,755.98 | 0 | 4,110.78 | 0 | 1 | 91010 |
41 | 14 | 0 | 0 | null | null | 76 | Biggs | 3,752 | One Year | United States | 8898-KASCD | Stayed | 0 | 1 | Male | 1 | DSL | 39.457388, -121.818201 | 39.457388 | -121.818201 | 0 | 35.55 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Credit Card | 0 | 3,169 | 1 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 39 | 1,309.15 | 0 | 0 | 0 | 1,309.15 | 0 | 1 | 95917 |
58 | 21 | 17.9 | 0 | null | null | 73 | Lytle Creek | 4,296 | Two Year | United States | 8984-HPEMB | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 34.238162, -117.534306 | 34.238162 | -117.534306 | 0 | 118.65 | 1 | 0 | 0 | Offer A | 1 | 1 | 1 | 0 | Bank Withdrawal | 1 | 1,090 | 1 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 71 | 8,477.6 | 0 | 1,270.9 | 0 | 9,748.5 | 0 | 1 | 92358 |
20 | 59 | 29.41 | 1 | Competitor | Competitor offered more data | 91 | Ahwahnee | 3,458 | Month-to-Month | United States | 2777-PHDEI | Churned | 0 | 0 | Female | 1 | Fiber Optic | 37.375816, -119.739935 | 37.375816 | -119.739935 | 0 | 78.05 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 1,968 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 1 | 1 | 1 | 78.05 | 10 | 29.41 | 0 | 117.46 | 1 | 0 | 93601 |
57 | 0 | 45.75 | 0 | null | null | 42 | Belvedere Tiburon | 4,722 | Two Year | United States | 3976-HXHCE | Stayed | 0 | 0 | Male | 0 | null | 37.885629, -122.46858 | 37.885629 | -122.46858 | 0 | 19.3 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 13,065 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 72 | 1,414.8 | 0 | 3,294 | 0 | 4,708.8 | 0 | 0 | 94920 |
43 | 24 | 8.69 | 0 | null | null | 62 | Redondo Beach | 3,271 | Month-to-Month | United States | 8149-AIQCG | Stayed | 0 | 0 | Male | 1 | Fiber Optic | 33.873395, -118.37019 | 33.873395 | -118.37019 | 0 | 73.15 | 1 | 0 | 0 | Offer C | 0 | 0 | 1 | 0 | Credit Card | 1 | 37,322 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 39 | 2,730.85 | 0 | 338.91 | 0 | 3,069.76 | 0 | 1 | 90278 |
33 | 0 | 16.81 | 1 | Competitor | Competitor made better offer | 80 | Fallbrook | 5,747 | Month-to-Month | United States | 3148-BLQJT | Churned | 0 | 0 | Male | 0 | null | 33.362575, -117.299644 | 33.362575 | -117.299644 | 0 | 20.1 | 0 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Credit Card | 1 | 42,239 | 0 | Q3 | 0 | 1 | 0 | California | 0 | 0 | 0 | 1 | 20.1 | 0 | 16.81 | 0 | 36.91 | 0 | 0 | 92028 |
54 | 0 | 30.82 | 0 | null | null | 66 | Simi Valley | 3,948 | Two Year | United States | 7601-DHFWZ | Stayed | 0 | 0 | Female | 0 | null | 34.296813, -118.685703 | 34.296813 | -118.685703 | 0 | 24 | 1 | 0 | 0 | Offer B | 0 | 0 | 0 | 0 | Credit Card | 1 | 49,027 | 0 | Q3 | 0 | 3 | 0 | California | 0 | 0 | 0 | 48 | 1,183.05 | 0 | 1,479.36 | 0 | 2,662.41 | 0 | 0 | 93063 |
69 | 11 | 3.76 | 0 | null | null | 68 | Warner Springs | 4,053 | One Year | United States | 4654-DLAMQ | Stayed | 0 | 1 | Female | 1 | Fiber Optic | 33.323705, -116.626907 | 33.323705 | -116.626907 | 1 | 97 | 0 | 0 | 9 | null | 1 | 1 | 0 | 1 | Bank Withdrawal | 1 | 1,205 | 0 | Q3 | 1 | 3 | 1 | California | 1 | 0 | 0 | 64 | 6,430.9 | 0 | 240.64 | 0 | 6,671.54 | 0 | 1 | 92086 |
31 | 0 | 7.72 | 0 | null | null | 47 | Cypress | 5,346 | Month-to-Month | United States | 2928-HLDBA | Stayed | 0 | 0 | Female | 0 | null | 33.818477, -118.038307 | 33.818477 | -118.038307 | 0 | 20.7 | 0 | 0 | 0 | Offer E | 0 | 0 | 0 | 0 | Credit Card | 1 | 47,344 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 6 | 112.75 | 0 | 46.32 | 0 | 159.07 | 0 | 0 | 90630 |
58 | 16 | 8.39 | 0 | null | null | 80 | Ocotillo | 5,979 | Two Year | United States | 8232-CTLKO | Stayed | 1 | 0 | Female | 1 | DSL | 32.698964, -115.886656 | 32.698964 | -115.886656 | 1 | 59.75 | 0 | 2 | 9 | Offer A | 0 | 1 | 1 | 1 | Bank Withdrawal | 1 | 471 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 66 | 3,996.8 | 0 | 553.74 | 0 | 4,550.54 | 0 | 1 | 92259 |
43 | 20 | 0 | 0 | null | null | 36 | San Bernardino | 2,578 | Two Year | United States | 4472-LVYGI | Stayed | 0 | 1 | Female | 1 | Cable | 34.084909, -117.258107 | 34.084909 | -117.258107 | 1 | 52.55 | 0 | 0 | 2 | null | 0 | 1 | 1 | 1 | Bank Withdrawal | 0 | 12,149 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 1 | 10 | 525.5 | 0 | 0 | 0 | 525.5 | 0 | 1 | 92408 |
65 | 6 | 16.36 | 1 | Competitor | Competitor made better offer | 88 | Byron | 5,203 | Month-to-Month | United States | 1965-AKTSX | Churned | 0 | 0 | Female | 1 | Fiber Optic | 37.83323, -121.601461 | 37.83323 | -121.601461 | 0 | 78.95 | 1 | 0 | 0 | Offer D | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 10,153 | 0 | Q3 | 0 | 1 | 1 | California | 0 | 0 | 0 | 14 | 1,101.85 | 0 | 229.04 | 0 | 1,330.89 | 0 | 1 | 94514 |
77 | 18 | 26.95 | 1 | Price | Lack of affordable download/upload speed | 81 | Pasadena | 4,419 | Month-to-Month | United States | 2070-FNEXE | Churned | 1 | 0 | Female | 1 | Fiber Optic | 34.159007, -118.087353 | 34.159007 | -118.087353 | 0 | 76.45 | 0 | 2 | 0 | Offer E | 0 | 1 | 0 | 0 | Bank Withdrawal | 1 | 32,369 | 0 | Q3 | 0 | 2 | 1 | California | 0 | 0 | 0 | 7 | 503.6 | 0 | 188.65 | 11.05 | 681.2 | 0 | 0 | 91107 |
30 | 71 | 42.4 | 0 | null | null | 29 | Artesia | 5,364 | One Year | United States | 1698-XFZCI | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 33.867593, -118.080637 | 33.867593 | -118.080637 | 0 | 107.75 | 1 | 0 | 0 | Offer B | 1 | 1 | 1 | 0 | Bank Withdrawal | 1 | 16,398 | 0 | Q3 | 0 | 3 | 0 | California | 1 | 1 | 1 | 61 | 6,521.9 | 0 | 2,586.4 | 0 | 9,108.3 | 0 | 1 | 90701 |
36 | 0 | 20.56 | 0 | null | null | 64 | Spreckels | 5,335 | Two Year | United States | 0402-OAMEN | Stayed | 1 | 0 | Female | 0 | null | 36.624641, -121.647195 | 36.624641 | -121.647195 | 1 | 24.45 | 1 | 1 | 4 | Offer A | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 407 | 0 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 72 | 1,709.1 | 0 | 1,480.32 | 0 | 3,189.42 | 0 | 0 | 93962 |
19 | 0 | 5.7 | 0 | null | null | 71 | Smartville | 4,974 | Two Year | United States | 0640-YJTPY | Stayed | 1 | 0 | Male | 0 | null | 39.176595, -121.291692 | 39.176595 | -121.291692 | 1 | 21 | 0 | 1 | 3 | Offer A | 0 | 0 | 0 | 1 | Bank Withdrawal | 1 | 963 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 72 | 1,493.75 | 0 | 410.4 | 0 | 1,904.15 | 1 | 0 | 95977 |
28 | 59 | 42.99 | 0 | null | null | 22 | Sacramento | 5,494 | Month-to-Month | United States | 1866-OBPNR | Joined | 1 | 0 | Male | 1 | Fiber Optic | 38.619049, -121.517552 | 38.619049 | -121.517552 | 1 | 74.6 | 0 | 1 | 5 | null | 1 | 0 | 0 | 1 | Credit Card | 1 | 31,422 | 0 | Q3 | 1 | 5 | 0 | California | 0 | 0 | 0 | 1 | 74.6 | 0 | 42.99 | 0 | 117.59 | 1 | 1 | 95833 |
32 | 28 | 20.52 | 1 | Competitor | Competitor had better devices | 94 | Long Beach | 2,786 | Month-to-Month | United States | 3874-EQOEP | Churned | 1 | 0 | Male | 1 | Cable | 33.783047, -118.1486 | 33.783047 | -118.1486 | 0 | 95 | 1 | 4 | 0 | Offer E | 0 | 0 | 0 | 0 | Credit Card | 1 | 43,467 | 0 | Q3 | 0 | 1 | 0 | California | 1 | 1 | 1 | 7 | 655.5 | 10 | 143.64 | 36.6 | 772.54 | 0 | 0 | 90804 |
77 | 19 | 49.21 | 0 | null | null | 59 | Wallace | 4,848 | One Year | United States | 1641-RQDAY | Stayed | 1 | 0 | Female | 1 | Fiber Optic | 38.192608, -120.957842 | 38.192608 | -120.957842 | 1 | 100.4 | 1 | 2 | 1 | Offer C | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 304 | 0 | Q3 | 1 | 3 | 1 | California | 1 | 0 | 1 | 32 | 3,217.65 | 0 | 1,574.72 | 0 | 4,792.37 | 0 | 1 | 95254 |
43 | 20 | 36.55 | 0 | null | null | 69 | Stratford | 4,454 | Two Year | United States | 6242-FEGFD | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 36.175255, -119.813805 | 36.175255 | -119.813805 | 1 | 96.6 | 1 | 0 | 5 | null | 1 | 1 | 0 | 1 | Credit Card | 1 | 1,729 | 1 | Q3 | 1 | 3 | 0 | California | 0 | 0 | 0 | 66 | 6,424.25 | 0 | 2,412.3 | 0 | 8,836.55 | 0 | 1 | 93266 |
25 | 51 | 24.77 | 0 | null | null | 80 | Yucaipa | 5,056 | Month-to-Month | United States | 4010-YLMVT | Stayed | 0 | 0 | Female | 1 | Fiber Optic | 34.04597, -117.011825 | 34.04597 | -117.011825 | 0 | 106.6 | 1 | 0 | 0 | Offer B | 1 | 1 | 1 | 0 | Credit Card | 1 | 41,575 | 0 | Q3 | 0 | 4 | 0 | California | 1 | 1 | 1 | 56 | 5,893.95 | 0 | 1,387.12 | 0 | 7,281.07 | 1 | 1 | 92399 |
31 | 0 | 23.43 | 0 | null | null | 57 | Weimar | 4,626 | Two Year | United States | 8544-JNBOX | Stayed | 0 | 0 | Male | 0 | null | 39.00978, -120.978273 | 39.00978 | -120.978273 | 0 | 20.8 | 0 | 0 | 0 | Offer A | 0 | 0 | 1 | 0 | Credit Card | 1 | 31 | 0 | Q3 | 0 | 5 | 0 | California | 0 | 0 | 0 | 72 | 1,521.2 | 0 | 1,686.96 | 0 | 3,208.16 | 0 | 0 | 95736 |
67 | 27 | 26.1 | 1 | Attitude | Attitude of support person | 75 | Sylmar | 3,110 | Month-to-Month | United States | 4510-PYUSH | Churned | 0 | 0 | Female | 1 | DSL | 34.321621, -118.399841 | 34.321621 | -118.399841 | 0 | 57.15 | 0 | 0 | 0 | null | 1 | 1 | 1 | 0 | Credit Card | 1 | 81,986 | 0 | Q3 | 0 | 1 | 1 | California | 0 | 0 | 0 | 38 | 2,250.65 | 0 | 991.8 | 0 | 3,242.45 | 0 | 1 | 91342 |
52 | 76 | 2.96 | 0 | null | null | 24 | San Jose | 2,871 | Month-to-Month | United States | 3059-NGMXB | Stayed | 1 | 0 | Male | 1 | DSL | 37.257063, -121.923037 | 37.257063 | -121.923037 | 1 | 69.2 | 1 | 3 | 8 | Offer D | 1 | 1 | 0 | 1 | Credit Card | 1 | 45,257 | 0 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 0 | 14 | 944.65 | 0 | 41.44 | 0 | 986.09 | 0 | 1 | 95124 |
70 | 22 | 21.9 | 0 | null | null | 72 | Los Angeles | 5,039 | Two Year | United States | 2545-EBUPK | Joined | 0 | 0 | Female | 1 | Fiber Optic | 33.954017, -118.402447 | 33.954017 | -118.402447 | 0 | 84.05 | 1 | 0 | 0 | Offer E | 0 | 0 | 1 | 0 | Bank Withdrawal | 1 | 39,334 | 0 | Q3 | 0 | 3 | 1 | California | 1 | 0 | 0 | 2 | 186.05 | 0 | 43.8 | 0 | 229.85 | 0 | 1 | 90045 |
40 | 0 | 27.59 | 0 | null | null | 31 | Yermo | 3,167 | Month-to-Month | United States | 8974-OVACP | Joined | 0 | 0 | Female | 0 | null | 35.013299, -116.834092 | 35.013299 | -116.834092 | 0 | 20.15 | 0 | 0 | 0 | null | 0 | 0 | 0 | 0 | Mailed Check | 1 | 1,195 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 1 | 20.15 | 0 | 27.59 | 0 | 47.74 | 0 | 0 | 92398 |
55 | 4 | 46.36 | 1 | Attitude | Attitude of support person | 65 | Westlake Village | 4,852 | Month-to-Month | United States | 0923-PNFUB | Churned | 0 | 0 | Female | 1 | Fiber Optic | 34.130992, -118.894673 | 34.130992 | -118.894673 | 0 | 83.75 | 0 | 0 | 0 | Offer E | 1 | 0 | 0 | 0 | Bank Withdrawal | 1 | 18,735 | 0 | Q3 | 0 | 2 | 0 | California | 0 | 0 | 1 | 3 | 247.25 | 0 | 139.08 | 0 | 386.33 | 0 | 1 | 91361 |
50 | 23 | 47.91 | 0 | null | null | 49 | Monterey Park | 5,001 | Two Year | United States | 6369-MCAKO | Stayed | 1 | 1 | Female | 1 | DSL | 34.049172, -118.115022 | 34.049172 | -118.115022 | 1 | 89.05 | 1 | 1 | 4 | Offer A | 1 | 1 | 1 | 1 | Bank Withdrawal | 1 | 26,933 | 1 | Q3 | 1 | 3 | 0 | California | 1 | 1 | 1 | 68 | 6,185.8 | 0 | 3,257.88 | 0 | 9,443.68 | 0 | 1 | 91755 |
53 | 14 | 9.46 | 0 | null | null | 70 | Carson | 2,583 | Month-to-Month | United States | 9003-CPATH | Stayed | 0 | 1 | Male | 1 | Fiber Optic | 33.822295, -118.26411 | 33.822295 | -118.26411 | 0 | 79.9 | 1 | 0 | 0 | null | 0 | 0 | 0 | 0 | Bank Withdrawal | 1 | 55,486 | 0 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 0 | 42 | 3,313.4 | 0 | 397.32 | 23.47 | 3,687.25 | 0 | 1 | 90745 |
39 | 16 | 31.15 | 0 | null | null | 53 | Kelseyville | 5,641 | Two Year | United States | 6631-HMANX | Stayed | 0 | 1 | Male | 1 | Cable | 38.93496, -122.792243 | 38.93496 | -122.792243 | 1 | 85.45 | 1 | 0 | 10 | null | 1 | 0 | 1 | 1 | Credit Card | 1 | 9,902 | 1 | Q3 | 1 | 4 | 0 | California | 1 | 1 | 1 | 72 | 6,227.5 | 0 | 2,242.8 | 0 | 8,470.3 | 0 | 1 | 95451 |
57 | 24 | 42.67 | 1 | Dissatisfaction | Product dissatisfaction | 85 | San Bernardino | 5,591 | Two Year | United States | 3512-IZIKN | Churned | 0 | 1 | Female | 1 | DSL | 34.183286, -117.221722 | 34.183286 | -117.221722 | 1 | 65.3 | 1 | 0 | 1 | Offer A | 0 | 1 | 0 | 1 | Credit Card | 1 | 53,636 | 1 | Q3 | 1 | 1 | 0 | California | 0 | 0 | 0 | 70 | 4,759.75 | 0 | 2,986.9 | 0 | 7,746.65 | 0 | 1 | 92404 |
69 | 6 | 7.94 | 1 | Price | Price too high | 94 | Torrance | 5,884 | Month-to-Month | United States | 7056-IMHCC | Churned | 0 | 0 | Male | 1 | Fiber Optic | 33.833699, -118.314387 | 33.833699 | -118.314387 | 1 | 101.9 | 1 | 0 | 1 | Offer B | 1 | 0 | 1 | 1 | Bank Withdrawal | 1 | 40,705 | 0 | Q3 | 1 | 1 | 1 | California | 1 | 0 | 1 | 53 | 5,549.4 | 0 | 420.82 | 0 | 5,970.22 | 0 | 1 | 90501 |
62 | 10 | 32.12 | 1 | Competitor | Competitor made better offer | 74 | Temecula | 5,056 | Month-to-Month | United States | 7548-SEPYI | Churned | 0 | 0 | Female | 1 | Fiber Optic | 33.507255, -117.029473 | 33.507255 | -117.029473 | 0 | 96.25 | 0 | 0 | 0 | Offer E | 1 | 0 | 1 | 0 | Bank Withdrawal | 1 | 46,171 | 0 | Q3 | 0 | 2 | 0 | California | 1 | 1 | 1 | 5 | 512.45 | 0 | 160.6 | 0 | 673.05 | 0 | 1 | 92592 |
58 | 19 | 1.1 | 0 | null | null | 61 | Yucca Valley | 3,334 | Month-to-Month | United States | 3137-LUPIX | Stayed | 0 | 0 | Female | 1 | Cable | 34.159534, -116.425984 | 34.159534 | -116.425984 | 0 | 64.4 | 1 | 0 | 0 | null | 0 | 0 | 1 | 0 | Credit Card | 1 | 20,486 | 1 | Q3 | 0 | 4 | 0 | California | 0 | 0 | 1 | 4 | 253 | 0 | 4.4 | 0 | 257.4 | 0 | 1 | 92284 |